Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Tradewind are recruiting Have you got experience working within an ICT department in a school environment? A school in Manchester need an IT Technician to maintain the school's core ICT systems and assist with the upkeep and development of their ICT systems. The role is to begin immediately and will be on-going till the summer with a high percentage of continuing. There may be some other schools within the trust in Bolton where similar Technicians will also be needed. The role is offered initially on a temporary basis paying up to £95 per day and may become a permanent appointment for the right candidate. The main duties of the role are to handle local telephone calls and email support requests and work on IT problems and resolution of them to the satisfaction of the user, as well as provide on-going monitoring and maintenance of IT hardware and providing training to users in use of school ICT facilities and software. An excellent understanding of Microsoft Windows (10) and configuration of PC hardware using automated tools of a generic school system is essential. It is vital that the successful candidate has a positive 'can-do' attitude towards customer service and is able to work both independently and within a team. This role is a permanent position working Monday to Friday from 8:00am to 4:00pm, during term time. The starting daily pay is dependent upon the successful candidate's skills, knowledge and experience. Opportunities within the wider school To join us and be successful in this ICT Technician role, you will need to: Having child-based experience would be beneficial This position is subject to an Enhanced DBS Disclosure, Overseas Police Clearances (if applicable) and professional references checks Provide a CV with 10 years of employment/education history included and any employment breaks must be explained Have the legal right to work in the UK Bachelor's degree or teaching assistant qualifications We welcome applications from candidates with experience of youth work, alternative provisions or social services or other experience of supporting teenagers with mental Health needs By registering with Tradewind, you will benefit from: Top rates of pay through our attraction of the best education talent More training and development than any other agency - which is why we can offer you more certified CPD courses than any other education recruitment agency, 46 to be exact! A generous referral scheme - recommend a friend and earn a reward Full interview preparation and assistance - so you're fully prepped and confident, increasing your chances of success Our support doesn't stop once we've secured you a placement A straightforward Online Portal for your timesheets and log your availability Free social and networking events to get to know your peers and consultants To be considered for this Manchester ICT Technician position, or to hear more about other roles for this or next academic year please call the Manchester office on , or email
May 18, 2024
Full time
Tradewind are recruiting Have you got experience working within an ICT department in a school environment? A school in Manchester need an IT Technician to maintain the school's core ICT systems and assist with the upkeep and development of their ICT systems. The role is to begin immediately and will be on-going till the summer with a high percentage of continuing. There may be some other schools within the trust in Bolton where similar Technicians will also be needed. The role is offered initially on a temporary basis paying up to £95 per day and may become a permanent appointment for the right candidate. The main duties of the role are to handle local telephone calls and email support requests and work on IT problems and resolution of them to the satisfaction of the user, as well as provide on-going monitoring and maintenance of IT hardware and providing training to users in use of school ICT facilities and software. An excellent understanding of Microsoft Windows (10) and configuration of PC hardware using automated tools of a generic school system is essential. It is vital that the successful candidate has a positive 'can-do' attitude towards customer service and is able to work both independently and within a team. This role is a permanent position working Monday to Friday from 8:00am to 4:00pm, during term time. The starting daily pay is dependent upon the successful candidate's skills, knowledge and experience. Opportunities within the wider school To join us and be successful in this ICT Technician role, you will need to: Having child-based experience would be beneficial This position is subject to an Enhanced DBS Disclosure, Overseas Police Clearances (if applicable) and professional references checks Provide a CV with 10 years of employment/education history included and any employment breaks must be explained Have the legal right to work in the UK Bachelor's degree or teaching assistant qualifications We welcome applications from candidates with experience of youth work, alternative provisions or social services or other experience of supporting teenagers with mental Health needs By registering with Tradewind, you will benefit from: Top rates of pay through our attraction of the best education talent More training and development than any other agency - which is why we can offer you more certified CPD courses than any other education recruitment agency, 46 to be exact! A generous referral scheme - recommend a friend and earn a reward Full interview preparation and assistance - so you're fully prepped and confident, increasing your chances of success Our support doesn't stop once we've secured you a placement A straightforward Online Portal for your timesheets and log your availability Free social and networking events to get to know your peers and consultants To be considered for this Manchester ICT Technician position, or to hear more about other roles for this or next academic year please call the Manchester office on , or email
We have an excellent opportunity for an IT Support Field Technician to join our client in Chessington, Surrey. My client is extremely keen on having motivated employees keen to progress in their careers and learn new technologies. The IT Support Field Technician will be based at my client s office in Chessington. You will also be required to visit customer s offices. IT Support Field Technician - Key Duties: To maintain, update & support various ICT networks Provide support for the servers & associated routines & to provide hardware & software support for workstations Monitor the efficiency of networks Maintain all ICT related peripherals Inform management of supplies & product requests from clients (this would typically include printer supplies, electronic media & computer systems, development plan requests) Maintain a fully up to date inventory (where required) of all hardware & software at client sites To meet every clients customised ICT requirements Meet all clients individual & specific ICT requirements Ensure clients ICT facilities are maintained in accordance with their specific requirements Develop system specific projects by means of open source software (if needed) Further maintain & develop all parts of clients ICT systems The ability to manage small to medium sized projects IT Support Field Technician - Summary of Requirements Technical Skill Requirements: (not all are essential!) Operational knowledge of ICT hardware & software & the integration of the two Operational knowledge of Windows and Mac OS environments (Win10 / Mac OSX / iOS) & Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS Working knowledge of mobile devices Android / ChromeOS / Windows / iPhone Working knowledge of Hyper-V and VMWare ESXi Working knowledge of cloud technologies Google Workspace for Education, Microsoft 365, Azure and more Strong knowledge of Group Policy management Strong knowledge of Roaming User profiles Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPad/iPhone) Working knowledge of common user applications: including Microsoft Office applications (2016, 2019, MS365), Google Chrome, Microsoft Edge. Established skill set for network communications, network switching hardware diagnosing faults, switch configurations, efficiently design topologies Occasionally assist to install network cabling and interactive screen systems (on the job training will be given) Working knowledge of Audio Visual systems to include audio hardware / projectors / TVs / Interactive Whiteboards / Interactive Screens
May 18, 2024
Full time
We have an excellent opportunity for an IT Support Field Technician to join our client in Chessington, Surrey. My client is extremely keen on having motivated employees keen to progress in their careers and learn new technologies. The IT Support Field Technician will be based at my client s office in Chessington. You will also be required to visit customer s offices. IT Support Field Technician - Key Duties: To maintain, update & support various ICT networks Provide support for the servers & associated routines & to provide hardware & software support for workstations Monitor the efficiency of networks Maintain all ICT related peripherals Inform management of supplies & product requests from clients (this would typically include printer supplies, electronic media & computer systems, development plan requests) Maintain a fully up to date inventory (where required) of all hardware & software at client sites To meet every clients customised ICT requirements Meet all clients individual & specific ICT requirements Ensure clients ICT facilities are maintained in accordance with their specific requirements Develop system specific projects by means of open source software (if needed) Further maintain & develop all parts of clients ICT systems The ability to manage small to medium sized projects IT Support Field Technician - Summary of Requirements Technical Skill Requirements: (not all are essential!) Operational knowledge of ICT hardware & software & the integration of the two Operational knowledge of Windows and Mac OS environments (Win10 / Mac OSX / iOS) & Windows Server 2012 R2, 2016 and 2019, Active Directory, GPO, DHCP, DNS Working knowledge of mobile devices Android / ChromeOS / Windows / iPhone Working knowledge of Hyper-V and VMWare ESXi Working knowledge of cloud technologies Google Workspace for Education, Microsoft 365, Azure and more Strong knowledge of Group Policy management Strong knowledge of Roaming User profiles Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPad/iPhone) Working knowledge of common user applications: including Microsoft Office applications (2016, 2019, MS365), Google Chrome, Microsoft Edge. Established skill set for network communications, network switching hardware diagnosing faults, switch configurations, efficiently design topologies Occasionally assist to install network cabling and interactive screen systems (on the job training will be given) Working knowledge of Audio Visual systems to include audio hardware / projectors / TVs / Interactive Whiteboards / Interactive Screens
ICT Technician / Staffordshire / Outside IR35 / Immediate Start / Up to £140 a day Active DBS is Essential Coltech is seeking an ICT Technician to support and enhance our client, a chain of schools. The successful candidate would support the school s ICT systems, applications, and associated software. You will provide guidance, support, and training to staff and students and oversee the implementation of system developments. Key Responsibilities: Support and train staff and students on ICT systems, including interactive whiteboards. Maintain and advise on AV systems and equipment. Manage and maintain email accounts, SIMS.net system (transitioning to Arbor), school website, and Office 365 environments. Oversee software installations, hardware maintenance, upgrades, fault diagnosis and repairs, security measures, and backups. Maintain an up-to-date inventory of ICT equipment and software. Manage Windows servers, wireless networks, switches, firewalls, and more. Work with our Voice managed service company. Essential Skills: Experience with ICT support in a school or similar environment. Proficiency in managing email accounts, SIMS.net, and Office 365 environments. Knowledge of Windows Server, wireless management, switches, and firewalls. Strong problem-solving skills and the ability to diagnose and repair faults. Excellent communication and interpersonal skills. Desirable Skills: Experience with Arbor system. Familiarity with Veeam backup solutions and Snipe inventory management. Knowledge of HP ProDesk hardware and Viewsonic monitors. Experience working with managed voice services. Apply now for immediate consideration.
May 18, 2024
Contractor
ICT Technician / Staffordshire / Outside IR35 / Immediate Start / Up to £140 a day Active DBS is Essential Coltech is seeking an ICT Technician to support and enhance our client, a chain of schools. The successful candidate would support the school s ICT systems, applications, and associated software. You will provide guidance, support, and training to staff and students and oversee the implementation of system developments. Key Responsibilities: Support and train staff and students on ICT systems, including interactive whiteboards. Maintain and advise on AV systems and equipment. Manage and maintain email accounts, SIMS.net system (transitioning to Arbor), school website, and Office 365 environments. Oversee software installations, hardware maintenance, upgrades, fault diagnosis and repairs, security measures, and backups. Maintain an up-to-date inventory of ICT equipment and software. Manage Windows servers, wireless networks, switches, firewalls, and more. Work with our Voice managed service company. Essential Skills: Experience with ICT support in a school or similar environment. Proficiency in managing email accounts, SIMS.net, and Office 365 environments. Knowledge of Windows Server, wireless management, switches, and firewalls. Strong problem-solving skills and the ability to diagnose and repair faults. Excellent communication and interpersonal skills. Desirable Skills: Experience with Arbor system. Familiarity with Veeam backup solutions and Snipe inventory management. Knowledge of HP ProDesk hardware and Viewsonic monitors. Experience working with managed voice services. Apply now for immediate consideration.
A globally operating automated material handling equipment supplier is looking to recruit experienced IT Support Technician for a large scale, automated distribution centre near to East Midlands airport. This is a fantastic career opportunity to join a large, automated distribution centre. You will be working on a shift pattern that is generally Mon to Fri, with one Sunday every 3 weeks. The role of IT Support Technician could also be known as Application Support Analyst or IT Support Specialist and you will need a good level of knowledge of SQL. The IT Support Technician / Application Support Analyst / IT Support Specialist provide technical support for the automated material handling software systems and equipment in the distribution centre performing complex troubleshooting and problem solving mainly in SQL. Benefits: Salary c£51k + £5k Shift allowance Company benefits scheme Hours: Week 1 = 10am 6pm Mon to Thurs, Fri 4.30pm 12.30am Week 2 = 6am 2pm Week 3 = Sun to Thurs 4.30pm 12.30am Key Tasks of IT Support Technician and Team Leaders: Identify and resolve issues with Warehouse Management Systems and Material Flow Systems. Identify issues that are IT based or mechanical and escalate to the appropriate team. Daily analysis of system operations and reports to track and identify opportunities for improvements. Design, generate and maintain reports detailing the daily operations of the systems. Create documentation and training material for system users. Participate in customer and internal meetings. Communicate with warehouse operatives on problems and the resolutions Assists software development team with projects. Works as part of international team to ensure maximum system uptime and performance. Qualification Requirements: BSc or HND / HNC in Computer Science, IT engineering or equivalent combination of education and experience in similar work. Experience with SQL databases (Oracle, My SQL, SQL Server) (essential) Experience with Java or other object-oriented programming languages (desirable) Technical knowledge of Linux and Windows Operating Systems (desirable). Hardware knowledge (desirable) To apply: If you are a qualified experienced IT Support Technician / Application Support Analyst / IT Support Specialist with good SQL knowledge and happy to work shifts then we would like to hear from you. Please email your CV in strictest confidence to Stuart Cooper at Wagstaff Recruitment (url removed) . For a confidential discussion please contact Stuart directly on (phone number removed).
May 17, 2024
Full time
A globally operating automated material handling equipment supplier is looking to recruit experienced IT Support Technician for a large scale, automated distribution centre near to East Midlands airport. This is a fantastic career opportunity to join a large, automated distribution centre. You will be working on a shift pattern that is generally Mon to Fri, with one Sunday every 3 weeks. The role of IT Support Technician could also be known as Application Support Analyst or IT Support Specialist and you will need a good level of knowledge of SQL. The IT Support Technician / Application Support Analyst / IT Support Specialist provide technical support for the automated material handling software systems and equipment in the distribution centre performing complex troubleshooting and problem solving mainly in SQL. Benefits: Salary c£51k + £5k Shift allowance Company benefits scheme Hours: Week 1 = 10am 6pm Mon to Thurs, Fri 4.30pm 12.30am Week 2 = 6am 2pm Week 3 = Sun to Thurs 4.30pm 12.30am Key Tasks of IT Support Technician and Team Leaders: Identify and resolve issues with Warehouse Management Systems and Material Flow Systems. Identify issues that are IT based or mechanical and escalate to the appropriate team. Daily analysis of system operations and reports to track and identify opportunities for improvements. Design, generate and maintain reports detailing the daily operations of the systems. Create documentation and training material for system users. Participate in customer and internal meetings. Communicate with warehouse operatives on problems and the resolutions Assists software development team with projects. Works as part of international team to ensure maximum system uptime and performance. Qualification Requirements: BSc or HND / HNC in Computer Science, IT engineering or equivalent combination of education and experience in similar work. Experience with SQL databases (Oracle, My SQL, SQL Server) (essential) Experience with Java or other object-oriented programming languages (desirable) Technical knowledge of Linux and Windows Operating Systems (desirable). Hardware knowledge (desirable) To apply: If you are a qualified experienced IT Support Technician / Application Support Analyst / IT Support Specialist with good SQL knowledge and happy to work shifts then we would like to hear from you. Please email your CV in strictest confidence to Stuart Cooper at Wagstaff Recruitment (url removed) . For a confidential discussion please contact Stuart directly on (phone number removed).
IT Support Technician Bushey, Hertfordshire - 5 days a week on site 26,000 to 28,000 DOE + Holiday + Pension + Excellent Training and Technical Progression Are you an experienced IT Support technician, looking to take the next step in your career? Are you looking to join a stable, relaxed and supportive environment in a highly varied and technically interesting role? Excellent opportunity to join the IT Support team within a modern and forward thinking School where you will provide 1st and 2nd line support to staff and students, maintain IT infrastructure, working with networks and troubleshooting, and will be responsible for hardware and software and user management. The ideal candidate will be an experienced IT Support Technician with good knowledge of Active Directory group policies and networks. This is a fantastic opportunity to take the next step in your career, joining a well respected school in a supportive and stable environment also offering a highly varied and technically interesting day-to-day. The Role: IT Technician - provide 1st and 2nd line support to staff and students Maintain IT infrastructure, working with networks and troubleshooting Responsible for hardware, software and user management 5 days per week on site in Bushey, Hertfordshire The Person: Experienced IT Support Technician Knowledge of Active Directory group policies and networks Based within a commutable distance of Bushey, Hertfordshire Reference Number: BBBH(phone number removed)
May 17, 2024
Full time
IT Support Technician Bushey, Hertfordshire - 5 days a week on site 26,000 to 28,000 DOE + Holiday + Pension + Excellent Training and Technical Progression Are you an experienced IT Support technician, looking to take the next step in your career? Are you looking to join a stable, relaxed and supportive environment in a highly varied and technically interesting role? Excellent opportunity to join the IT Support team within a modern and forward thinking School where you will provide 1st and 2nd line support to staff and students, maintain IT infrastructure, working with networks and troubleshooting, and will be responsible for hardware and software and user management. The ideal candidate will be an experienced IT Support Technician with good knowledge of Active Directory group policies and networks. This is a fantastic opportunity to take the next step in your career, joining a well respected school in a supportive and stable environment also offering a highly varied and technically interesting day-to-day. The Role: IT Technician - provide 1st and 2nd line support to staff and students Maintain IT infrastructure, working with networks and troubleshooting Responsible for hardware, software and user management 5 days per week on site in Bushey, Hertfordshire The Person: Experienced IT Support Technician Knowledge of Active Directory group policies and networks Based within a commutable distance of Bushey, Hertfordshire Reference Number: BBBH(phone number removed)
ICT Designer 12 month initial contract (views to extend) Full Remote OUTSIDE IR35 (Apply online only)pd I am currently working with a leading consultancy who are looking to on-board a ICT Design consultant to help delivery various phases of a data centre design for their telco clients. The role will be customer facing, so strong communication and personal skills are a must. Skills and Experience: Experience in Data Centre technology (engineering, cabling projects, etc) Specification, design & delivery of ICT infrastructure Creating designs to meet customer requirements and aid installation Converse and design with CAD and Revit technicians If this role could be of interest to you or someone you may know please contact Jack on (phone number removed), email (url removed) and APPLY!
May 17, 2024
Contractor
ICT Designer 12 month initial contract (views to extend) Full Remote OUTSIDE IR35 (Apply online only)pd I am currently working with a leading consultancy who are looking to on-board a ICT Design consultant to help delivery various phases of a data centre design for their telco clients. The role will be customer facing, so strong communication and personal skills are a must. Skills and Experience: Experience in Data Centre technology (engineering, cabling projects, etc) Specification, design & delivery of ICT infrastructure Creating designs to meet customer requirements and aid installation Converse and design with CAD and Revit technicians If this role could be of interest to you or someone you may know please contact Jack on (phone number removed), email (url removed) and APPLY!
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure. - Escalate issues that cannot be resolved as appropriate - Log issues with 3rd Parties to fix hardware/software under warranty/support contracts. - Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department. - Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence - General physical work such as moving/installing computers, printers, switches, server room maintenance etc. - Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications. - Assist with the install, configuration and deployment of applications. - Troubleshoot application install issues, identify application compatibility issues and install essential software patches. - To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate - Mobile Device Support - Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode. - Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques. - Windows desktop operating system experience (Windows 10). - Working knowledge of iOS. - Experience of working in anorganisation with a wired/wireless network infrastructure. - Google Workspace, - Experience of using iPads. - Experience using helpdesk or issue tracking systems. For more information, please contact Kirsty Giles at Pure Resourcing Solutions
May 17, 2024
Full time
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure. - Escalate issues that cannot be resolved as appropriate - Log issues with 3rd Parties to fix hardware/software under warranty/support contracts. - Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department. - Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence - General physical work such as moving/installing computers, printers, switches, server room maintenance etc. - Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications. - Assist with the install, configuration and deployment of applications. - Troubleshoot application install issues, identify application compatibility issues and install essential software patches. - To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate - Mobile Device Support - Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode. - Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques. - Windows desktop operating system experience (Windows 10). - Working knowledge of iOS. - Experience of working in anorganisation with a wired/wireless network infrastructure. - Google Workspace, - Experience of using iPads. - Experience using helpdesk or issue tracking systems. For more information, please contact Kirsty Giles at Pure Resourcing Solutions
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
May 17, 2024
Full time
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
May 17, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
May 17, 2024
Full time
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Oxford (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 17, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Oxford (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.- Escalate issues that cannot be resolved as appropriate- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.- Assist with the install, configuration and deployment of applications.- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate- Mobile Device Support- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques.- Windows desktop operating system experience (Windows 10).- Working knowledge of iOS.- Experience of working in anorganisation with a wired/wireless network infrastructure.- Google Workspace,- Experience of using iPads.- Experience using helpdesk or issue tracking systems.For more information, please contact Kirsty Giles at Pure Resourcing Solutions
May 17, 2024
Full time
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.- Escalate issues that cannot be resolved as appropriate- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.- Assist with the install, configuration and deployment of applications.- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate- Mobile Device Support- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques.- Windows desktop operating system experience (Windows 10).- Working knowledge of iOS.- Experience of working in anorganisation with a wired/wireless network infrastructure.- Google Workspace,- Experience of using iPads.- Experience using helpdesk or issue tracking systems.For more information, please contact Kirsty Giles at Pure Resourcing Solutions
IT Technician - Hybrid working - Rural Office Location Wiltshire The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
May 17, 2024
Full time
IT Technician - Hybrid working - Rural Office Location Wiltshire The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
Sanderson Group is working in partnership with a major C lient in the UK. We are currently recruiting for a Network Technician . This role must be via an Umbrella and will be Hybrid - 2-3 days per month to Gosport. Role: Network Technician Contract Length: 6 Months Location: Hybrid - 2-3 days per month to Gosport IR35: Inside Role Overview: Installs, configures and maintains DBS MP&V (UK) layer 2/3 network equipment over multiple Data Centres (WAN Infrastructure provided by 3rd party) and account office sites. Configures and maintains DBS MP&V (UK) network security appliances, such as firewalls and IPSs. Uses network analysis tools to research and resolve problems. Uses monitoring tools to ensure networks are performing as expected. Maintains network plans, diagrams, work instructions and other documentation. Installs and terminates LAN cabling, both fiber and copper. Key Responsibilities: Maintain and improve performance, facilities and integrity of all on-line systems. Plan, configure and implement networks on local and remote sites. Install and configure communications software on all network attached devices as necessary meeting all contractual standards and obligations. Provide network advice to systems support staff, systems analysts, application end users and project development staff. Provide advice /information and verify Project proposals detailed within DBS MP&V (UK) Plan configurations of new equipment and reconfiguration of existing equipment and assess their impact. Implement necessary security restrictions on network devices in accordance with department policy. Monitor network performance and capacity planning within DBS MP&V (UK) network services. Develop and maintain on-line systems, comms and network documentation and standards, including section work instructions and network topology maps. Essential Skills: In depth experience in IP data networks CCNP or equivalent network experience Desirable Skills: Organization skills to balance and prioritize work Communication skills to interact with team members, support staff and Project managers Willingness to travel to remote Data Centres Experience of a complex data centre network environment Hands-on experience with CISCO layer 2/3 switches and firewalls inc Nexus Hands-on experience with McAfee Enterprise Firewalls Hands-on experience with F5 BigIP Load balancers Hands-on experience with Riverbed Steelhead WAN Optimisers Please Note: Shortlisted candidates will be contacted via Call/Email. Apply now to know more. Sanderson is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization. Should you choose to contact Sanderson Group regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website
May 17, 2024
Full time
Sanderson Group is working in partnership with a major C lient in the UK. We are currently recruiting for a Network Technician . This role must be via an Umbrella and will be Hybrid - 2-3 days per month to Gosport. Role: Network Technician Contract Length: 6 Months Location: Hybrid - 2-3 days per month to Gosport IR35: Inside Role Overview: Installs, configures and maintains DBS MP&V (UK) layer 2/3 network equipment over multiple Data Centres (WAN Infrastructure provided by 3rd party) and account office sites. Configures and maintains DBS MP&V (UK) network security appliances, such as firewalls and IPSs. Uses network analysis tools to research and resolve problems. Uses monitoring tools to ensure networks are performing as expected. Maintains network plans, diagrams, work instructions and other documentation. Installs and terminates LAN cabling, both fiber and copper. Key Responsibilities: Maintain and improve performance, facilities and integrity of all on-line systems. Plan, configure and implement networks on local and remote sites. Install and configure communications software on all network attached devices as necessary meeting all contractual standards and obligations. Provide network advice to systems support staff, systems analysts, application end users and project development staff. Provide advice /information and verify Project proposals detailed within DBS MP&V (UK) Plan configurations of new equipment and reconfiguration of existing equipment and assess their impact. Implement necessary security restrictions on network devices in accordance with department policy. Monitor network performance and capacity planning within DBS MP&V (UK) network services. Develop and maintain on-line systems, comms and network documentation and standards, including section work instructions and network topology maps. Essential Skills: In depth experience in IP data networks CCNP or equivalent network experience Desirable Skills: Organization skills to balance and prioritize work Communication skills to interact with team members, support staff and Project managers Willingness to travel to remote Data Centres Experience of a complex data centre network environment Hands-on experience with CISCO layer 2/3 switches and firewalls inc Nexus Hands-on experience with McAfee Enterprise Firewalls Hands-on experience with F5 BigIP Load balancers Hands-on experience with Riverbed Steelhead WAN Optimisers Please Note: Shortlisted candidates will be contacted via Call/Email. Apply now to know more. Sanderson is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization. Should you choose to contact Sanderson Group regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website
Morgan Jones Recruitment Consultants
Broadstairs, Kent
Service Desk Coordinator Broadstairs Salary - £21,000 to £24,000 per annum DOE Full-time hours - Monday to Friday, 8.30 am - 5pm Temp to Perm Do you have Service Support Coordinator experience? Are you used to operating at a fast pace with great accuracy? Our client is a leading Kent-based maintenance provider which serves their clients' requirements at a nationwide level. They are looking for two Service Desk Coordinators to support the field-based teams from the location at their head office. You would be aiding the delivery of top-class customer experience in terms of national service tasks. The successful candidates will have had at least a year's worth of experience in a similar role, and be a self-driven, energetic team player. The role is full-time at 40 hours per week. The responsibilities of the Service Desk Coordinator Managing a high volume of calls and emails from customers and Field Engineers daily. You will be planning works for our technicians nationwide including logging callouts, Planning maintenance works and Health and Safety inspections. You will ensure response times are met as well as organise the completion of RAMS, permits and other documentation required by customers. Updating company systems with outcomes and updates. You will also need to ensure any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. Person specifications for the role of Service Desk Coordinator Previous experience in a similar role is essential for these vacancies. Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates. Ability to multi-task and prioritise workload with high attention to detail. The ability to organise tasks and deadlines is imperative for this role Excellent communicator able to liaise with various departments and build customer rapport. Solid knowledge of using MS Office software packages. Experience in ordering and scheduling systems is desirable but not essential. GCSE Maths and English, minimum Grade C or equivalent is a requite for this role. Benefits Training and support. A friendly nurturing workspace 25 days annual leave plus 8 public bank holidays Life insurance of four times your basic salary. Company Pension scheme after 3 months service with 5% employer contributions. Membership to a Healthcare Cashback Plan scheme after probation. To find out more about the position, please apply and we will be in touch to discuss the role in more detail. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms &Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks Facebook, Instagram, Twitter, or LinkedIn.
May 17, 2024
Seasonal
Service Desk Coordinator Broadstairs Salary - £21,000 to £24,000 per annum DOE Full-time hours - Monday to Friday, 8.30 am - 5pm Temp to Perm Do you have Service Support Coordinator experience? Are you used to operating at a fast pace with great accuracy? Our client is a leading Kent-based maintenance provider which serves their clients' requirements at a nationwide level. They are looking for two Service Desk Coordinators to support the field-based teams from the location at their head office. You would be aiding the delivery of top-class customer experience in terms of national service tasks. The successful candidates will have had at least a year's worth of experience in a similar role, and be a self-driven, energetic team player. The role is full-time at 40 hours per week. The responsibilities of the Service Desk Coordinator Managing a high volume of calls and emails from customers and Field Engineers daily. You will be planning works for our technicians nationwide including logging callouts, Planning maintenance works and Health and Safety inspections. You will ensure response times are met as well as organise the completion of RAMS, permits and other documentation required by customers. Updating company systems with outcomes and updates. You will also need to ensure any parts needed are available and delivered to our technicians on time. Other duties include report writing, data entry and housekeeping on SAP. Person specifications for the role of Service Desk Coordinator Previous experience in a similar role is essential for these vacancies. Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates. Ability to multi-task and prioritise workload with high attention to detail. The ability to organise tasks and deadlines is imperative for this role Excellent communicator able to liaise with various departments and build customer rapport. Solid knowledge of using MS Office software packages. Experience in ordering and scheduling systems is desirable but not essential. GCSE Maths and English, minimum Grade C or equivalent is a requite for this role. Benefits Training and support. A friendly nurturing workspace 25 days annual leave plus 8 public bank holidays Life insurance of four times your basic salary. Company Pension scheme after 3 months service with 5% employer contributions. Membership to a Healthcare Cashback Plan scheme after probation. To find out more about the position, please apply and we will be in touch to discuss the role in more detail. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms &Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks Facebook, Instagram, Twitter, or LinkedIn.
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive.Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing. Vacancy Description: setting up and troubleshooting of VPN's /NAT Routing/Rule based Policies; planning and implementation of changes following strict change control procedures; monitoring health status of gateways and reacting to issues; monitoring backup status of all managed service assets troubleshooting issues that are reported dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; some Level 1 SOC alerts. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for ; Desirable Skills: We are looking for candidates with: an active interest in working in Networking and Firewalls; excellent communication skills, both written and verbal; a self-starter with an ability to work productively in a remote working environment; an inquisitive approach to work, with an understanding of when to try to solve problems, when to ask questions and when to provide status updates; decent understanding in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); experience/knowledge of the IT sector would be a plus. Personal Qualities: team player fun Attitude ability to adapt and learn fast Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. free Gym onsite constant interactive events within the business Future Prospects: availability to attend our next company meeting/Event, 19th/20th June 2024, and subsequent company meetings: Salary will package will grow rapidly with apprenticeship completion Chance for promotions whilst working closely with Line managers Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
May 17, 2024
Full time
Employer Description: For more than 30 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give our customers the freedom and assurance they need, we have made sure growth is a given - professionally and personally - so our colleagues can thrive.Pentesec, part of the Charterhouse Group, is our multi-award-winning cyber security MSSP. Providing SOC services, cyber security consultancy and training to organisations of all sizes, they deliver a range of Managed Security Services including Managed Detection and Response, Managed Firewall, Managed Intrusion Prevention and more to our customers.Our business is driven by our four company values (BOLD):. be yourself; own it; love what you do; do the right thing. Vacancy Description: setting up and troubleshooting of VPN's /NAT Routing/Rule based Policies; planning and implementation of changes following strict change control procedures; monitoring health status of gateways and reacting to issues; monitoring backup status of all managed service assets troubleshooting issues that are reported dealing with Customer inbound calls, logging tickets, assigning tickets, chasing responses through to closure; some Level 1 SOC alerts. The Apprentice will work closely with colleagues across the business, and we aim to foster a collaborative work environment for ; Desirable Skills: We are looking for candidates with: an active interest in working in Networking and Firewalls; excellent communication skills, both written and verbal; a self-starter with an ability to work productively in a remote working environment; an inquisitive approach to work, with an understanding of when to try to solve problems, when to ask questions and when to provide status updates; decent understanding in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc); experience/knowledge of the IT sector would be a plus. Personal Qualities: team player fun Attitude ability to adapt and learn fast Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information please visit the UK ENIC website. Benefits: a competitive Apprentice salary; a company laptop; a positive, communicative, flexible and supportive work environment, with regular feedback and reviews; monthly company updates via Teams, including strategy updates and Q&A; a working environment where active participation and input are encouraged; regular communication on a company, team and one-to-one basis; good employee benefits package (including life assurance, pension, EAP) 25 days' holiday plus birthday holiday. free Gym onsite constant interactive events within the business Future Prospects: availability to attend our next company meeting/Event, 19th/20th June 2024, and subsequent company meetings: Salary will package will grow rapidly with apprenticeship completion Chance for promotions whilst working closely with Line managers Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Role: Field Hardware Engineer Location: Wolverhampton Salary: 35,000 Are you a skilled technician with a passion for problem-solving and a knack for fixing hardware issues? We're on the lookout for a talented Field-Based Hardware Engineer to join our team and provide top-notch repair services across the Midlands region of England. Why Choose Us? Exciting Field Work: Embark on a dynamic journey as you travel across the picturesque Midlands, tackling hardware challenges and providing essential repair services. Diverse Portfolio: From PCs and laptops to printers, copiers, and fax machines, you'll encounter a wide range of devices, keeping each day fresh and engaging. Supportive Team Environment: Join a team of dedicated professionals who value collaboration, innovation, and a shared commitment to excellence. Competitive Compensation: Enjoy a competitive salary package, along with additional benefits and opportunities for career growth and advancement. Key Responsibilities: Diagnose and repair hardware issues on PCs, laptops, printers, copiers, and fax machines, both on-site and remotely. Conduct routine maintenance and preventive servicing to ensure optimal performance and longevity of equipment. Provide technical support and guidance to customers, answering inquiries and troubleshooting issues effectively. Document all service activities, including repairs performed, parts used, and customer interactions, to maintain accurate records. Collaborate with internal teams to escalate complex issues and identify opportunities for process improvement. Qualifications: Proven experience in hardware repair and troubleshooting, with expertise in diagnosing and fixing issues across various devices. Strong knowledge of PC and laptop components, as well as experience with printer, copier, and fax machine maintenance. Excellent problem-solving skills and attention to detail, with the ability to work independently and prioritize tasks effectively. Outstanding customer service and communication skills, with a friendly and approachable demeanour. Full UK driving license and willingness to travel extensively within the Midlands region. Ready to Make Your Mark in the Field? If you're ready to roll up your sleeves and embark on an exciting journey as a Field-Based Hardware Engineer, we want to hear from you! Apply now and take the next step towards a rewarding career with us. Join our team and be a driving force in keeping technology running smoothly across the Midlands! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Role: Field Hardware Engineer Location: Wolverhampton Salary: 35,000 Are you a skilled technician with a passion for problem-solving and a knack for fixing hardware issues? We're on the lookout for a talented Field-Based Hardware Engineer to join our team and provide top-notch repair services across the Midlands region of England. Why Choose Us? Exciting Field Work: Embark on a dynamic journey as you travel across the picturesque Midlands, tackling hardware challenges and providing essential repair services. Diverse Portfolio: From PCs and laptops to printers, copiers, and fax machines, you'll encounter a wide range of devices, keeping each day fresh and engaging. Supportive Team Environment: Join a team of dedicated professionals who value collaboration, innovation, and a shared commitment to excellence. Competitive Compensation: Enjoy a competitive salary package, along with additional benefits and opportunities for career growth and advancement. Key Responsibilities: Diagnose and repair hardware issues on PCs, laptops, printers, copiers, and fax machines, both on-site and remotely. Conduct routine maintenance and preventive servicing to ensure optimal performance and longevity of equipment. Provide technical support and guidance to customers, answering inquiries and troubleshooting issues effectively. Document all service activities, including repairs performed, parts used, and customer interactions, to maintain accurate records. Collaborate with internal teams to escalate complex issues and identify opportunities for process improvement. Qualifications: Proven experience in hardware repair and troubleshooting, with expertise in diagnosing and fixing issues across various devices. Strong knowledge of PC and laptop components, as well as experience with printer, copier, and fax machine maintenance. Excellent problem-solving skills and attention to detail, with the ability to work independently and prioritize tasks effectively. Outstanding customer service and communication skills, with a friendly and approachable demeanour. Full UK driving license and willingness to travel extensively within the Midlands region. Ready to Make Your Mark in the Field? If you're ready to roll up your sleeves and embark on an exciting journey as a Field-Based Hardware Engineer, we want to hear from you! Apply now and take the next step towards a rewarding career with us. Join our team and be a driving force in keeping technology running smoothly across the Midlands! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: Helpdesk Team Leader Status: Permanent Hours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00) Salary: maximum £35,000 + Commuting Expense up to Zone 6 Location: London 5 days office based An international IT/Telcom company is looking for a Helpdesk Team Leader. Responsibilities: A Team Leader, or Supervisor, leads and manages a small Helpdesk team Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directoty administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred. MS fundamental or more than certification holder or corresponding skills holder are preferred. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac). In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM). In-depth knowledge of internet, network protocols and devices. Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
May 16, 2024
Full time
Job Title: Helpdesk Team Leader Status: Permanent Hours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00) Salary: maximum £35,000 + Commuting Expense up to Zone 6 Location: London 5 days office based An international IT/Telcom company is looking for a Helpdesk Team Leader. Responsibilities: A Team Leader, or Supervisor, leads and manages a small Helpdesk team Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directoty administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred. MS fundamental or more than certification holder or corresponding skills holder are preferred. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac). In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM). In-depth knowledge of internet, network protocols and devices. Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
We're currently recruiting a Helpdesk Leader/Supervisor for full time contract basis. As a Team Leader, or Supervisor, leads and manages a small Helpdesk team and report to Line manager. Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements as the team leader and engineer at Helpdesk. Job descriptions; Communicating goals and deadlines to team members. Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairs and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directory administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac), of Mobiles (IOS and Android, MDM/MAM) and of internet, network protocols and devices. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines MS fundamental or more than certification holder or corresponding skills holder Basic knowledge of Microsoft 365 administration; practical experience with Active Directory Practical experience with Microsoft 365 administration Conditions: Salary: £35,000 per annum Other benefits including Travel expense (within London zone 1-6) are available Location: London For more details, please contact us now! Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we're individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation
May 16, 2024
Full time
We're currently recruiting a Helpdesk Leader/Supervisor for full time contract basis. As a Team Leader, or Supervisor, leads and manages a small Helpdesk team and report to Line manager. Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements as the team leader and engineer at Helpdesk. Job descriptions; Communicating goals and deadlines to team members. Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairs and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directory administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac), of Mobiles (IOS and Android, MDM/MAM) and of internet, network protocols and devices. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines MS fundamental or more than certification holder or corresponding skills holder Basic knowledge of Microsoft 365 administration; practical experience with Active Directory Practical experience with Microsoft 365 administration Conditions: Salary: £35,000 per annum Other benefits including Travel expense (within London zone 1-6) are available Location: London For more details, please contact us now! Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we're individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation