Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking for the next step in their career. The role is to provide some 1st Line but mainly 2nd Line support to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT Engineers and be accountable for being the first port of call to review tickets and to delegate the work accordingly across the team. You will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses. There is plenty of opportunity with this company to progress your career witihin IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based. A driving license is preferred but not essential. Skills and Experience: Solid experience of 1st and 2nd Line IT Technical Support Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building relationships with external customers High attention to detail and strong problem solver Full experience of the MS Suite MS Office 365, Windows 10/11/Active Directory Experience of working in an MSP Environment or working across several customer sites/offices is highly desirable Experience of working with network technologies (Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA s clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V)
May 17, 2024
Full time
A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking for the next step in their career. The role is to provide some 1st Line but mainly 2nd Line support to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT Engineers and be accountable for being the first port of call to review tickets and to delegate the work accordingly across the team. You will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses. There is plenty of opportunity with this company to progress your career witihin IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based. A driving license is preferred but not essential. Skills and Experience: Solid experience of 1st and 2nd Line IT Technical Support Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building relationships with external customers High attention to detail and strong problem solver Full experience of the MS Suite MS Office 365, Windows 10/11/Active Directory Experience of working in an MSP Environment or working across several customer sites/offices is highly desirable Experience of working with network technologies (Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA s clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V)
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure. - Escalate issues that cannot be resolved as appropriate - Log issues with 3rd Parties to fix hardware/software under warranty/support contracts. - Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department. - Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence - General physical work such as moving/installing computers, printers, switches, server room maintenance etc. - Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications. - Assist with the install, configuration and deployment of applications. - Troubleshoot application install issues, identify application compatibility issues and install essential software patches. - To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate - Mobile Device Support - Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode. - Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques. - Windows desktop operating system experience (Windows 10). - Working knowledge of iOS. - Experience of working in anorganisation with a wired/wireless network infrastructure. - Google Workspace, - Experience of using iPads. - Experience using helpdesk or issue tracking systems. For more information, please contact Kirsty Giles at Pure Resourcing Solutions
May 17, 2024
Full time
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure. - Escalate issues that cannot be resolved as appropriate - Log issues with 3rd Parties to fix hardware/software under warranty/support contracts. - Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department. - Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence - General physical work such as moving/installing computers, printers, switches, server room maintenance etc. - Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications. - Assist with the install, configuration and deployment of applications. - Troubleshoot application install issues, identify application compatibility issues and install essential software patches. - To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate - Mobile Device Support - Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode. - Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques. - Windows desktop operating system experience (Windows 10). - Working knowledge of iOS. - Experience of working in anorganisation with a wired/wireless network infrastructure. - Google Workspace, - Experience of using iPads. - Experience using helpdesk or issue tracking systems. For more information, please contact Kirsty Giles at Pure Resourcing Solutions
Position: IT Support Technician Suitable for : 1st Line Support / 2nd Line Support / IT Technician / IT Support/Helpdesk Analyst Location: Manchester city centre Day rate: £150 - £210 (Inside IR35) Our client is a rapidly growing digital platform agency, known for bespoke apps, & web design based in the centre of Manchester. Additionally, they offer a support function to their clients and look after a variety of venues across the UK. As a result, they require a new team member to come on and help with support for these Clients. Main Responsibilities: Provide technical support to clients and the internal team, troubleshooting and resolving issues related to Windows desktop, Windows server and MAC environments. Administer Office 365 and Google Workspace environments, including user management, email configurations, and security settings. Work collaboratively with the wider IT Team to resolve service requests and incidents logged into the service desk system, including service desk tickets from end users and the internal team. Proactively respond to alerts and monitoring notifications, demonstrating our dedication to excellence. Maintain security measures to protect systems, networks, and data from unauthorised access, cyber threats, and malware, installing and maintaining firewalls, antivirus software, and intrusion detection systems, and conducting security audits and assessments. Document and maintain accurate records of technical configurations, procedures, and troubleshooting steps. Stay current with industry trends and best practices, continuously expanding technical knowledge and skills. Requirements: Strong communication skills combined with an upbeat, proactive attitude. Proficiency in Windows desktop and server operating systems, including Active Directory and Group Policy management. Knowledge of server virtualisation, including VMware and Hyper-V. Strong understanding of Office 365 administration, including Exchange Online, SharePoint, and Teams. Knowledge of cloud services, including virtual machines, storage, networking, and security. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. A valid driving license and willingness to travel. History of a background in Hospitality (Nice to have) If you are looking for your next challenge, please send your CV to (url removed)
May 17, 2024
Contractor
Position: IT Support Technician Suitable for : 1st Line Support / 2nd Line Support / IT Technician / IT Support/Helpdesk Analyst Location: Manchester city centre Day rate: £150 - £210 (Inside IR35) Our client is a rapidly growing digital platform agency, known for bespoke apps, & web design based in the centre of Manchester. Additionally, they offer a support function to their clients and look after a variety of venues across the UK. As a result, they require a new team member to come on and help with support for these Clients. Main Responsibilities: Provide technical support to clients and the internal team, troubleshooting and resolving issues related to Windows desktop, Windows server and MAC environments. Administer Office 365 and Google Workspace environments, including user management, email configurations, and security settings. Work collaboratively with the wider IT Team to resolve service requests and incidents logged into the service desk system, including service desk tickets from end users and the internal team. Proactively respond to alerts and monitoring notifications, demonstrating our dedication to excellence. Maintain security measures to protect systems, networks, and data from unauthorised access, cyber threats, and malware, installing and maintaining firewalls, antivirus software, and intrusion detection systems, and conducting security audits and assessments. Document and maintain accurate records of technical configurations, procedures, and troubleshooting steps. Stay current with industry trends and best practices, continuously expanding technical knowledge and skills. Requirements: Strong communication skills combined with an upbeat, proactive attitude. Proficiency in Windows desktop and server operating systems, including Active Directory and Group Policy management. Knowledge of server virtualisation, including VMware and Hyper-V. Strong understanding of Office 365 administration, including Exchange Online, SharePoint, and Teams. Knowledge of cloud services, including virtual machines, storage, networking, and security. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. A valid driving license and willingness to travel. History of a background in Hospitality (Nice to have) If you are looking for your next challenge, please send your CV to (url removed)
Aspire Recruitment is working in partnership with this local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer Hybrid working. The Role: Reporting to the Service Delivery Manager Ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Single point of contact with the customer Maintaining ownership of the original fault Providing timely updates, ensuring the fault is assigned the correct level of priority and attention. Demonstrating the ability to troubleshoot and resolve complex issues Complete initiative-taking works, including but not limited to Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. Skills: Natural aptitude for troubleshooting and problem solving Excellent knowledge of Microsoft Windows Server Good knowledge of Hyper-V and VMware ESX Strong knowledge/experience of troubleshooting networking protocols and technologies Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Strong time management and self-motivation skills Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment.
May 17, 2024
Full time
Aspire Recruitment is working in partnership with this local IT specialist company based in Bexley. They are looking to recruit an experienced technical support engineer Hybrid working. The Role: Reporting to the Service Delivery Manager Ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Single point of contact with the customer Maintaining ownership of the original fault Providing timely updates, ensuring the fault is assigned the correct level of priority and attention. Demonstrating the ability to troubleshoot and resolve complex issues Complete initiative-taking works, including but not limited to Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. Skills: Natural aptitude for troubleshooting and problem solving Excellent knowledge of Microsoft Windows Server Good knowledge of Hyper-V and VMware ESX Strong knowledge/experience of troubleshooting networking protocols and technologies Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Strong time management and self-motivation skills Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment.
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: £22,000 - £25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: Previous project management experience Telecoms and IT project delivery and provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of £22,000 - £25,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
May 17, 2024
Full time
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: £22,000 - £25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: Previous project management experience Telecoms and IT project delivery and provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of £22,000 - £25,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
Are you looking for your next challenging in a constantly expanding company in the local area? Benefits include; free parking, 25 days holiday, company pension, private medical insurance, life assurance scheme & cycle to work scheme. If so read on, Adecco are proud to be working with a well established Company who are seeking a Junior IT Support Technician to join their expanding team. Location: Grays Salary: 32,000 - 35,000 p/a Working days: Monday to Friday Working hours: 9am to 5pm Duration of contract: Permanent Duties: Installing, configuring and maintaining a Microsoft Windows Server Provide 1st & 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software. Managing backup systems and restoration. Flexibility to travel when needed between locations and remote support of other offices. Requirements : Experience in a similar IT support role Excellent communication IT qualification Transport to travel between sites Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 17, 2024
Full time
Are you looking for your next challenging in a constantly expanding company in the local area? Benefits include; free parking, 25 days holiday, company pension, private medical insurance, life assurance scheme & cycle to work scheme. If so read on, Adecco are proud to be working with a well established Company who are seeking a Junior IT Support Technician to join their expanding team. Location: Grays Salary: 32,000 - 35,000 p/a Working days: Monday to Friday Working hours: 9am to 5pm Duration of contract: Permanent Duties: Installing, configuring and maintaining a Microsoft Windows Server Provide 1st & 2nd line IT support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software. Managing backup systems and restoration. Flexibility to travel when needed between locations and remote support of other offices. Requirements : Experience in a similar IT support role Excellent communication IT qualification Transport to travel between sites Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
2nd Line IT Technician Location : Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary: £25,000 £28,000, DOE + Profit share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent Join us as a 2nd Line IT Technician! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Benefits - The Package • Ongoing training and support • Company Profit Share (first £3,600 is tax free) • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking • Hybrid Working • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 2nd Line Technician - The Role We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be: • Receiving technical escalations from 1st Line. • Performing routine maintenance checks and updates. • Supporting the 1st line team and knowledge sharing. • Progressing and closing incidents and requests. • Liaising with internal and external customers. 2nd Line Technician - The skills you will need To succeed in this role, you ll need a good knowledge of IT troubleshooting and problem solving as well as experience within an IT customer service environment. • A good knowledge of IT troubleshooting and problem solving. • Experience within an IT customer service environment. • Taking responsibility for your workload • Be helpful and approachable • Excellent time management skills • Good communicator • Working knowledge of ITIL This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
May 17, 2024
Full time
2nd Line IT Technician Location : Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary: £25,000 £28,000, DOE + Profit share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent Join us as a 2nd Line IT Technician! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Benefits - The Package • Ongoing training and support • Company Profit Share (first £3,600 is tax free) • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking • Hybrid Working • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 2nd Line Technician - The Role We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be: • Receiving technical escalations from 1st Line. • Performing routine maintenance checks and updates. • Supporting the 1st line team and knowledge sharing. • Progressing and closing incidents and requests. • Liaising with internal and external customers. 2nd Line Technician - The skills you will need To succeed in this role, you ll need a good knowledge of IT troubleshooting and problem solving as well as experience within an IT customer service environment. • A good knowledge of IT troubleshooting and problem solving. • Experience within an IT customer service environment. • Taking responsibility for your workload • Be helpful and approachable • Excellent time management skills • Good communicator • Working knowledge of ITIL This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.- Escalate issues that cannot be resolved as appropriate- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.- Assist with the install, configuration and deployment of applications.- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate- Mobile Device Support- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques.- Windows desktop operating system experience (Windows 10).- Working knowledge of iOS.- Experience of working in anorganisation with a wired/wireless network infrastructure.- Google Workspace,- Experience of using iPads.- Experience using helpdesk or issue tracking systems.For more information, please contact Kirsty Giles at Pure Resourcing Solutions
May 17, 2024
Full time
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.- Escalate issues that cannot be resolved as appropriate- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.- Assist with the install, configuration and deployment of applications.- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate- Mobile Device Support- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques.- Windows desktop operating system experience (Windows 10).- Working knowledge of iOS.- Experience of working in anorganisation with a wired/wireless network infrastructure.- Google Workspace,- Experience of using iPads.- Experience using helpdesk or issue tracking systems.For more information, please contact Kirsty Giles at Pure Resourcing Solutions
Senior IT Technician - Daventry - £28K-£32K A Senior IT Support Engineer with good working knowledge of Windows server, Offfice 365, and strong network troubleshooting is required to join a close-knit, well-established MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly around Daventry, Rugby, and surrounding areas. Key Skills Required: Previous escalation support e.g. 2nd Line Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence is essential This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical support contact for your designated locations Offer a welcoming and helpful service to customers and clients Address, advise, and assist clients with IT-related problems Execute tasks and requests as instructed by your supervisor Collaborate with current technicians to deepen your role understanding Advance projects and support migrations at client locations Conduct routine maintenance and checks, both in-person and remotely Resolve issues remotely using the company's helpdesk system Provide telephone support when needed Visit other client sites as necessary DBS checks will be undertaken before starting this role With this opportunity, you will achieve Starting salary up to £32K DOE 30 days annual leave Fuel expenses Contributory pension scheme Team days - trips away Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Daventry, Coventry, Birmingham, Rugby, Leamington Spa Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 17, 2024
Full time
Senior IT Technician - Daventry - £28K-£32K A Senior IT Support Engineer with good working knowledge of Windows server, Offfice 365, and strong network troubleshooting is required to join a close-knit, well-established MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly around Daventry, Rugby, and surrounding areas. Key Skills Required: Previous escalation support e.g. 2nd Line Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence is essential This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical support contact for your designated locations Offer a welcoming and helpful service to customers and clients Address, advise, and assist clients with IT-related problems Execute tasks and requests as instructed by your supervisor Collaborate with current technicians to deepen your role understanding Advance projects and support migrations at client locations Conduct routine maintenance and checks, both in-person and remotely Resolve issues remotely using the company's helpdesk system Provide telephone support when needed Visit other client sites as necessary DBS checks will be undertaken before starting this role With this opportunity, you will achieve Starting salary up to £32K DOE 30 days annual leave Fuel expenses Contributory pension scheme Team days - trips away Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Daventry, Coventry, Birmingham, Rugby, Leamington Spa Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
2nd Line IT Support Engineer - Coventry - £25K-£30K A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly in Coventry and surrounding areas. Key Skills Required: Previous escalation support Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence is essential This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical support contact for your designated locations Offer a welcoming and helpful service to customers and clients Address, advise, and assist clients with IT-related problems Execute tasks and requests as instructed by your supervisor Collaborate with current technicians to deepen your role understanding Advance projects and support migrations at client locations Conduct routine maintenance and checks, both in-person and remotely Resolve issues remotely using the company's helpdesk system Provide telephone support when needed Visit other client sites as necessary With this opportunity, you will achieve Starting salary up to £30K DOE 30 days annual leave Fuel expenses Contributory pension scheme Team days - trips away Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Coventry, Birmingham, Rugby, Leamington Spa Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 17, 2024
Full time
2nd Line IT Support Engineer - Coventry - £25K-£30K A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly in Coventry and surrounding areas. Key Skills Required: Previous escalation support Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence is essential This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical support contact for your designated locations Offer a welcoming and helpful service to customers and clients Address, advise, and assist clients with IT-related problems Execute tasks and requests as instructed by your supervisor Collaborate with current technicians to deepen your role understanding Advance projects and support migrations at client locations Conduct routine maintenance and checks, both in-person and remotely Resolve issues remotely using the company's helpdesk system Provide telephone support when needed Visit other client sites as necessary With this opportunity, you will achieve Starting salary up to £30K DOE 30 days annual leave Fuel expenses Contributory pension scheme Team days - trips away Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Coventry, Birmingham, Rugby, Leamington Spa Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 17, 2024
Full time
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 17, 2024
Full time
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Helpdesk Team Leader Status: Permanent Hours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00) Salary: maximum £35,000 + Commuting Expense up to Zone 6 Location: London 5 days office based An international IT/Telcom company is looking for a Helpdesk Team Leader. Responsibilities: A Team Leader, or Supervisor, leads and manages a small Helpdesk team Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directoty administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred. MS fundamental or more than certification holder or corresponding skills holder are preferred. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac). In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM). In-depth knowledge of internet, network protocols and devices. Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
May 16, 2024
Full time
Job Title: Helpdesk Team Leader Status: Permanent Hours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00) Salary: maximum £35,000 + Commuting Expense up to Zone 6 Location: London 5 days office based An international IT/Telcom company is looking for a Helpdesk Team Leader. Responsibilities: A Team Leader, or Supervisor, leads and manages a small Helpdesk team Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directoty administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred. MS fundamental or more than certification holder or corresponding skills holder are preferred. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac). In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM). In-depth knowledge of internet, network protocols and devices. Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
We're currently recruiting a Helpdesk Leader/Supervisor for full time contract basis. As a Team Leader, or Supervisor, leads and manages a small Helpdesk team and report to Line manager. Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements as the team leader and engineer at Helpdesk. Job descriptions; Communicating goals and deadlines to team members. Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairs and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directory administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac), of Mobiles (IOS and Android, MDM/MAM) and of internet, network protocols and devices. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines MS fundamental or more than certification holder or corresponding skills holder Basic knowledge of Microsoft 365 administration; practical experience with Active Directory Practical experience with Microsoft 365 administration Conditions: Salary: £35,000 per annum Other benefits including Travel expense (within London zone 1-6) are available Location: London For more details, please contact us now! Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we're individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation
May 16, 2024
Full time
We're currently recruiting a Helpdesk Leader/Supervisor for full time contract basis. As a Team Leader, or Supervisor, leads and manages a small Helpdesk team and report to Line manager. Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements as the team leader and engineer at Helpdesk. Job descriptions; Communicating goals and deadlines to team members. Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairs and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directory administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac), of Mobiles (IOS and Android, MDM/MAM) and of internet, network protocols and devices. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines MS fundamental or more than certification holder or corresponding skills holder Basic knowledge of Microsoft 365 administration; practical experience with Active Directory Practical experience with Microsoft 365 administration Conditions: Salary: £35,000 per annum Other benefits including Travel expense (within London zone 1-6) are available Location: London For more details, please contact us now! Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we're individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation
Field Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start asap, ideally in May/ June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. The option between a £4,500 a year car allowance (+ milage) in place of a company vehicle is avilable. Key skills, experience & duties include: Perform regular site visits as an extension of the service desk team, assisting with break/fix issues, project work and setting up new equipment. Providing 1st / 2nd Line Technical Support with the ability to troubleshoot, test, repair, and service technical equipment. On-Site Installation, Repair, and Maintenance, Diagnosing Errors and Technical Problems This position will cover the Central to Southern office areas, such as Cambridge, Coventry, Reading. The ideal candidate has a broad technical support background, highly experienced with the ability to work proficiently unsupervised. Always maintain excellent levels of customer service. Proven field service experience with a full UK Drivers licence. Company car (or car allowance) options avilable.
May 16, 2024
Full time
Field Support Technician Northampton Permanent To £30,000 (DOE) + Benefits Field Support Technician wanted for a permanent position working with an established local business. Start asap, ideally in May/ June 2024. Hybrid working with the expectation of 3 days/week on site visits, 1 day/week working from home and 1 day/week at head office in Derby. The option between a £4,500 a year car allowance (+ milage) in place of a company vehicle is avilable. Key skills, experience & duties include: Perform regular site visits as an extension of the service desk team, assisting with break/fix issues, project work and setting up new equipment. Providing 1st / 2nd Line Technical Support with the ability to troubleshoot, test, repair, and service technical equipment. On-Site Installation, Repair, and Maintenance, Diagnosing Errors and Technical Problems This position will cover the Central to Southern office areas, such as Cambridge, Coventry, Reading. The ideal candidate has a broad technical support background, highly experienced with the ability to work proficiently unsupervised. Always maintain excellent levels of customer service. Proven field service experience with a full UK Drivers licence. Company car (or car allowance) options avilable.
Role: ICT Consultant - 2nd Line Location: Reading/Berkshire Salary: £27,000 - £32,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Role summary: This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 16, 2024
Full time
Role: ICT Consultant - 2nd Line Location: Reading/Berkshire Salary: £27,000 - £32,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Role summary: This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Role: ICT Consultant - 2nd Line Location: Reading/Berkshire Salary: 27,000 - 32,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Role summary: This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 16, 2024
Full time
Role: ICT Consultant - 2nd Line Location: Reading/Berkshire Salary: 27,000 - 32,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Role summary: This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
We have an excellent opportunity for a 3rd Line IT Support Engineer / Team Leader to join our client's growing and reputable team of technicians at this leading and award-winning ISO 9001 & ISO 27001 accredited solutions provider.This is a hybrid position so you should be within reasonable traveling distance to their Brighouse office. About the role As 3rd Line IT Support Engineer / Team Leader, you will troubleshoot and resolve complicated technical issues that have been escalated to from 1st and 2nd Line Engineers, while providing excellent customer service to clients throughout. Key Tasks and Responsibilities Responsible for troubleshooting any technical issues that have been escalated through the helpdesk Act as troubleshooting lead for high level technical issues, high priority tickets and MSO's Visiting client sites as and when required Manage own time effectively and ensure all time spent on client jobs is logged Ability to report at all levels in the chain of command See Technical Escalations through from beginning to end Escalating tickets that need 3rd line resource into 3rd line queue and resolving Escalating tickets to Ops team in good time where required to ensure satisfactory resolution Maintaining the 3rd line and escalations queue to resolve issues as quickly as possible Logging troubleshooting and ticket notes accurately and in good time to ensure everyone has visibility of actions completed Communicate accurately and within good time both internally and externally Flag areas of risk / improvement within the firm if identified Train other members of the team in all things technical Provide out of hours technical support to clients (typically 1 in 4 weekends) About the rewards For the role of 3rd Line IT Support Engineer / Team Leader there is a salary on offer of up to £45,000 per annum and benefits include: Hybrid 4 days in the office 1 at home Normal working hours are Monday - Friday 7.5 per day between 8am - 5.30pm 24/7 on call, 1 in 4 with additional renumeration 25 days holiday plus bank holidays - increasing with service Life Assurance Pension Simply Health Perkbox About you To be successful for the role of 3rd Line IT Support Engineer / Team Leader you'll have the following skills and attributes: Essential Technical Experience Hands-on experience with Virtualisation technologies including the setup and maintenance of Windows VMs (VMWare, Hyper-V) Cloud technologies and concepts (1. RDS 2. Azure 3. Citrix) Expert, hands-on networking experience in configuring and maintaining routers, firewalls, and switches Desktop and application support (Windows 7/10, Microsoft Office and bespoke application troubleshooting) Administration and setup of Windows Server 2012/2016/2019/2022 Wifi Solutions Exchange and 365 tenant administration Personal and Team Responsibilities Excellent time management and communication skills Follow the helpdesk process and set an example for other employees Be approachable - ensure employees feel comfortable to ask for assistance You should always be thinking long term fixes and not short term. Excellent troubleshooting and triage skills About the company Our client is an award winning, ISO accredited systems development and Managed Services Provider. They deliver proactive IT support from West Yorkshire working with clients across the UK and beyond. They specialise in working with the Legal Sector and have a proven track-record in transforming Professional Services organisations. How to Apply Please note that eRecruitSmart is advertising the role of 3rd Line IT Support Engineer / Team Leader on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.We look forward to hearing from you!
May 16, 2024
Full time
We have an excellent opportunity for a 3rd Line IT Support Engineer / Team Leader to join our client's growing and reputable team of technicians at this leading and award-winning ISO 9001 & ISO 27001 accredited solutions provider.This is a hybrid position so you should be within reasonable traveling distance to their Brighouse office. About the role As 3rd Line IT Support Engineer / Team Leader, you will troubleshoot and resolve complicated technical issues that have been escalated to from 1st and 2nd Line Engineers, while providing excellent customer service to clients throughout. Key Tasks and Responsibilities Responsible for troubleshooting any technical issues that have been escalated through the helpdesk Act as troubleshooting lead for high level technical issues, high priority tickets and MSO's Visiting client sites as and when required Manage own time effectively and ensure all time spent on client jobs is logged Ability to report at all levels in the chain of command See Technical Escalations through from beginning to end Escalating tickets that need 3rd line resource into 3rd line queue and resolving Escalating tickets to Ops team in good time where required to ensure satisfactory resolution Maintaining the 3rd line and escalations queue to resolve issues as quickly as possible Logging troubleshooting and ticket notes accurately and in good time to ensure everyone has visibility of actions completed Communicate accurately and within good time both internally and externally Flag areas of risk / improvement within the firm if identified Train other members of the team in all things technical Provide out of hours technical support to clients (typically 1 in 4 weekends) About the rewards For the role of 3rd Line IT Support Engineer / Team Leader there is a salary on offer of up to £45,000 per annum and benefits include: Hybrid 4 days in the office 1 at home Normal working hours are Monday - Friday 7.5 per day between 8am - 5.30pm 24/7 on call, 1 in 4 with additional renumeration 25 days holiday plus bank holidays - increasing with service Life Assurance Pension Simply Health Perkbox About you To be successful for the role of 3rd Line IT Support Engineer / Team Leader you'll have the following skills and attributes: Essential Technical Experience Hands-on experience with Virtualisation technologies including the setup and maintenance of Windows VMs (VMWare, Hyper-V) Cloud technologies and concepts (1. RDS 2. Azure 3. Citrix) Expert, hands-on networking experience in configuring and maintaining routers, firewalls, and switches Desktop and application support (Windows 7/10, Microsoft Office and bespoke application troubleshooting) Administration and setup of Windows Server 2012/2016/2019/2022 Wifi Solutions Exchange and 365 tenant administration Personal and Team Responsibilities Excellent time management and communication skills Follow the helpdesk process and set an example for other employees Be approachable - ensure employees feel comfortable to ask for assistance You should always be thinking long term fixes and not short term. Excellent troubleshooting and triage skills About the company Our client is an award winning, ISO accredited systems development and Managed Services Provider. They deliver proactive IT support from West Yorkshire working with clients across the UK and beyond. They specialise in working with the Legal Sector and have a proven track-record in transforming Professional Services organisations. How to Apply Please note that eRecruitSmart is advertising the role of 3rd Line IT Support Engineer / Team Leader on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.We look forward to hearing from you!
ICT Technician My client is seeking an ICT Technician to join their growing team in Rugby. The role provides onsite support to our client's schools, and you will be responsible for the day-to-day 2nd line IT needs. A car and driving license are essential for this role and fuel expenses are included. Experience: Minimum 1 year of professional 2nd line support experience Salary: £25-31k Apply online or contact Declan Jones via / WHO WE ARE: We are a leading IT provider to educational trusts across the Midlands. OUR BENEFITS: 30 days holiday including bank Petrol expenses Company event Pension Responsibilities and duties: 2nd line support Provide an approachable, friendly service to our clients Resolve, advise and assist any IT issues that arise Work alongside existing technicians and further develop your understanding of the role Assist with migrations at client sites Perform regular maintenance and checks Remotely resolve issues using the helpdesk Provide telephone support. Occasionally visit other client sites TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key skills: Windows Server, Azure, MacOS, Office 365, Active Directory, Printers
May 15, 2024
Full time
ICT Technician My client is seeking an ICT Technician to join their growing team in Rugby. The role provides onsite support to our client's schools, and you will be responsible for the day-to-day 2nd line IT needs. A car and driving license are essential for this role and fuel expenses are included. Experience: Minimum 1 year of professional 2nd line support experience Salary: £25-31k Apply online or contact Declan Jones via / WHO WE ARE: We are a leading IT provider to educational trusts across the Midlands. OUR BENEFITS: 30 days holiday including bank Petrol expenses Company event Pension Responsibilities and duties: 2nd line support Provide an approachable, friendly service to our clients Resolve, advise and assist any IT issues that arise Work alongside existing technicians and further develop your understanding of the role Assist with migrations at client sites Perform regular maintenance and checks Remotely resolve issues using the helpdesk Provide telephone support. Occasionally visit other client sites TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key skills: Windows Server, Azure, MacOS, Office 365, Active Directory, Printers