Role: 1st Line Service Desk Technician Location: Manchester, United Kingdom Salary: 23,000 - 26,000 Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to kick-start your career in IT! Overview: I have an excellent opportunity to for a proactive and enthusiastic 1st Line Service Desk Technician. As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently. Key Responsibilities: Respond to incoming service desk calls, emails, and tickets in a timely and professional manner. Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices. Diagnose and troubleshoot technical problems, escalating more complex issues to the appropriate teams. Log all support activities and resolutions accurately in the ticketing system. Set up and configure user accounts, permissions, and access rights. Assist with basic network and system administration tasks as required. Ensure all IT equipment and systems adhere to security policies and procedures. Requirements: Previous experience in a customer service or technical support role is preferred but not essential. Basic knowledge of Microsoft Windows operating systems and Office 365. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively under pressure and prioritize tasks. Enthusiasm for learning and developing new skills in the IT field. Benefits: Competitive salary ranging from 23,000 to 26,000 per annum. Opportunities for career progression and professional development. Pension scheme. Health and wellness benefits. Friendly and supportive work environment. If you're ready to embark on an exciting career in IT and join a dynamic team in Manchester, we want to hear from you! Apply now with your CV!
May 18, 2024
Full time
Role: 1st Line Service Desk Technician Location: Manchester, United Kingdom Salary: 23,000 - 26,000 Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to kick-start your career in IT! Overview: I have an excellent opportunity to for a proactive and enthusiastic 1st Line Service Desk Technician. As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently. Key Responsibilities: Respond to incoming service desk calls, emails, and tickets in a timely and professional manner. Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices. Diagnose and troubleshoot technical problems, escalating more complex issues to the appropriate teams. Log all support activities and resolutions accurately in the ticketing system. Set up and configure user accounts, permissions, and access rights. Assist with basic network and system administration tasks as required. Ensure all IT equipment and systems adhere to security policies and procedures. Requirements: Previous experience in a customer service or technical support role is preferred but not essential. Basic knowledge of Microsoft Windows operating systems and Office 365. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively under pressure and prioritize tasks. Enthusiasm for learning and developing new skills in the IT field. Benefits: Competitive salary ranging from 23,000 to 26,000 per annum. Opportunities for career progression and professional development. Pension scheme. Health and wellness benefits. Friendly and supportive work environment. If you're ready to embark on an exciting career in IT and join a dynamic team in Manchester, we want to hear from you! Apply now with your CV!
IT Support Technician Sutton-in-AshfieldUp to £30,000 DOE + Training + Progression + Holidays + Pension + Company Benefits Are you an experienced IT Support Technician looking to join a leading UK company, who have a great work life balance and provide substantial investment in their employees through training and development opportunities?This company are continuing to grow year on year and specialise within the industry, selling a wide range of parts to major suppliers. They have an excellent reputation across all areas of the business and operate on a national scale. Due to growth they are looking for someone to join the IT Support team.In this role role you will provide 1st/2nd line support maintaining the operating systems, security tools, applications, servers, email systems, laptops, desktops, software and hardware, handle business critical tasks and system improvements. You will also serve as the subject-matter expert supporting Windows, Microsoft Office, O365 and the business ERP system. Azure knowledge will also be required. The ideal candidate will be a confident 1st/2nd line Support Technician with good experience in operating systems, security tools, applications, servers, email systems, laptops, desktops, software and hardware as well as Windows, Microsoft, Office 365 and ERP systems. This is an excellent opportunity to join an exciting buisness where you can grow and develop whilst showcasing your skillset. The Role: Provide 1st/2nd line support for IT systems Maintain and manage operating systems, security tools, and applications Oversee the maintenance of servers, email systems, laptops, and desktops Handle business-critical tasks and implement system improvements Manage and support software and hardware Serve as the subject-matter expert for Windows, Microsoft Office, O365, and the business ERP system and Azure. The candidate: Confident 1st/2nd line Support Technician Experienced with operating systems and security tools Skilled in managing applications, servers, and email systems Proficient in maintaining laptops, desktops, software, and hardware Knowledgeable in Windows, Microsoft Office 365, and ERP systems Azure Knowledge
May 18, 2024
Full time
IT Support Technician Sutton-in-AshfieldUp to £30,000 DOE + Training + Progression + Holidays + Pension + Company Benefits Are you an experienced IT Support Technician looking to join a leading UK company, who have a great work life balance and provide substantial investment in their employees through training and development opportunities?This company are continuing to grow year on year and specialise within the industry, selling a wide range of parts to major suppliers. They have an excellent reputation across all areas of the business and operate on a national scale. Due to growth they are looking for someone to join the IT Support team.In this role role you will provide 1st/2nd line support maintaining the operating systems, security tools, applications, servers, email systems, laptops, desktops, software and hardware, handle business critical tasks and system improvements. You will also serve as the subject-matter expert supporting Windows, Microsoft Office, O365 and the business ERP system. Azure knowledge will also be required. The ideal candidate will be a confident 1st/2nd line Support Technician with good experience in operating systems, security tools, applications, servers, email systems, laptops, desktops, software and hardware as well as Windows, Microsoft, Office 365 and ERP systems. This is an excellent opportunity to join an exciting buisness where you can grow and develop whilst showcasing your skillset. The Role: Provide 1st/2nd line support for IT systems Maintain and manage operating systems, security tools, and applications Oversee the maintenance of servers, email systems, laptops, and desktops Handle business-critical tasks and implement system improvements Manage and support software and hardware Serve as the subject-matter expert for Windows, Microsoft Office, O365, and the business ERP system and Azure. The candidate: Confident 1st/2nd line Support Technician Experienced with operating systems and security tools Skilled in managing applications, servers, and email systems Proficient in maintaining laptops, desktops, software, and hardware Knowledgeable in Windows, Microsoft Office 365, and ERP systems Azure Knowledge
Our highly successful Tech client in Cardiff are working with us to find an experienced IT Technician to join them on a permanent basis. This is an excellent opportunity for someone with strong IT experience to join a growing company to provide technical IT support to internal employees and ensure internal systems and applications are maintained. Hours will generally be 9am - 5:30pm, Monday to Friday. You will ideally have access to your own transport due to location. The Role: 1st and 2nd line desktop support to resolve systems issues raised by internal users. Manage incoming support requests via ticket portal, email and telephone. Admin and support of AD / Azure AD / GPO. Maintenance of Windows Server, WinOS / MacOS, O365, SharePoint and Intune. Admin and support of VMware, Firewalls, and Smooth Wall. Install, assemble and configure computers, monitors, network infrastructure. Troubleshoot hardware, software, email, network problems. Instruct staff in the use of business and administrative software e.g. Microsoft Office The Person: Excellent experience within a similar role, and someone looking to progress in a fast growing tech company. Strong experience of managing internal IT issues and dealing with end users to find a solution. Patient, professional and calm under pressure. Experience in hardware, software, networking and security software. Salary & Benefits: Salary will be 24k per annum. Private Medical Insurance. Pension scheme. 23 days holiday plus bank holidays. Free on-site parking. Life cover (4 x basic salary). Group income protection. Working in a bright, modern offices. Friendly, outgoing, and supportive team. Excellent reward & recognition scheme. Discounted gym membership. Genuine opportunities to progress in this quickly growing company. If you feel you have the experience and drive to succeed in this key role, apply today! We expect to fill this role quickly, so don't delay and apply today - we'd love to hear from you!
May 17, 2024
Full time
Our highly successful Tech client in Cardiff are working with us to find an experienced IT Technician to join them on a permanent basis. This is an excellent opportunity for someone with strong IT experience to join a growing company to provide technical IT support to internal employees and ensure internal systems and applications are maintained. Hours will generally be 9am - 5:30pm, Monday to Friday. You will ideally have access to your own transport due to location. The Role: 1st and 2nd line desktop support to resolve systems issues raised by internal users. Manage incoming support requests via ticket portal, email and telephone. Admin and support of AD / Azure AD / GPO. Maintenance of Windows Server, WinOS / MacOS, O365, SharePoint and Intune. Admin and support of VMware, Firewalls, and Smooth Wall. Install, assemble and configure computers, monitors, network infrastructure. Troubleshoot hardware, software, email, network problems. Instruct staff in the use of business and administrative software e.g. Microsoft Office The Person: Excellent experience within a similar role, and someone looking to progress in a fast growing tech company. Strong experience of managing internal IT issues and dealing with end users to find a solution. Patient, professional and calm under pressure. Experience in hardware, software, networking and security software. Salary & Benefits: Salary will be 24k per annum. Private Medical Insurance. Pension scheme. 23 days holiday plus bank holidays. Free on-site parking. Life cover (4 x basic salary). Group income protection. Working in a bright, modern offices. Friendly, outgoing, and supportive team. Excellent reward & recognition scheme. Discounted gym membership. Genuine opportunities to progress in this quickly growing company. If you feel you have the experience and drive to succeed in this key role, apply today! We expect to fill this role quickly, so don't delay and apply today - we'd love to hear from you!
IT Support Technician Bushey, Hertfordshire - 5 days a week on site 26,000 to 28,000 DOE + Holiday + Pension + Excellent Training and Technical Progression Are you an experienced IT Support technician, looking to take the next step in your career? Are you looking to join a stable, relaxed and supportive environment in a highly varied and technically interesting role? Excellent opportunity to join the IT Support team within a modern and forward thinking School where you will provide 1st and 2nd line support to staff and students, maintain IT infrastructure, working with networks and troubleshooting, and will be responsible for hardware and software and user management. The ideal candidate will be an experienced IT Support Technician with good knowledge of Active Directory group policies and networks. This is a fantastic opportunity to take the next step in your career, joining a well respected school in a supportive and stable environment also offering a highly varied and technically interesting day-to-day. The Role: IT Technician - provide 1st and 2nd line support to staff and students Maintain IT infrastructure, working with networks and troubleshooting Responsible for hardware, software and user management 5 days per week on site in Bushey, Hertfordshire The Person: Experienced IT Support Technician Knowledge of Active Directory group policies and networks Based within a commutable distance of Bushey, Hertfordshire Reference Number: BBBH(phone number removed)
May 17, 2024
Full time
IT Support Technician Bushey, Hertfordshire - 5 days a week on site 26,000 to 28,000 DOE + Holiday + Pension + Excellent Training and Technical Progression Are you an experienced IT Support technician, looking to take the next step in your career? Are you looking to join a stable, relaxed and supportive environment in a highly varied and technically interesting role? Excellent opportunity to join the IT Support team within a modern and forward thinking School where you will provide 1st and 2nd line support to staff and students, maintain IT infrastructure, working with networks and troubleshooting, and will be responsible for hardware and software and user management. The ideal candidate will be an experienced IT Support Technician with good knowledge of Active Directory group policies and networks. This is a fantastic opportunity to take the next step in your career, joining a well respected school in a supportive and stable environment also offering a highly varied and technically interesting day-to-day. The Role: IT Technician - provide 1st and 2nd line support to staff and students Maintain IT infrastructure, working with networks and troubleshooting Responsible for hardware, software and user management 5 days per week on site in Bushey, Hertfordshire The Person: Experienced IT Support Technician Knowledge of Active Directory group policies and networks Based within a commutable distance of Bushey, Hertfordshire Reference Number: BBBH(phone number removed)
A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking for the next step in their career. The role is to provide some 1st Line but mainly 2nd Line support to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT Engineers and be accountable for being the first port of call to review tickets and to delegate the work accordingly across the team. You will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses. There is plenty of opportunity with this company to progress your career witihin IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based. A driving license is preferred but not essential. Skills and Experience: Solid experience of 1st and 2nd Line IT Technical Support Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building relationships with external customers High attention to detail and strong problem solver Full experience of the MS Suite MS Office 365, Windows 10/11/Active Directory Experience of working in an MSP Environment or working across several customer sites/offices is highly desirable Experience of working with network technologies (Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA s clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V)
May 17, 2024
Full time
A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking for the next step in their career. The role is to provide some 1st Line but mainly 2nd Line support to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT Engineers and be accountable for being the first port of call to review tickets and to delegate the work accordingly across the team. You will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses. There is plenty of opportunity with this company to progress your career witihin IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based. A driving license is preferred but not essential. Skills and Experience: Solid experience of 1st and 2nd Line IT Technical Support Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building relationships with external customers High attention to detail and strong problem solver Full experience of the MS Suite MS Office 365, Windows 10/11/Active Directory Experience of working in an MSP Environment or working across several customer sites/offices is highly desirable Experience of working with network technologies (Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA s clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V)
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure. - Escalate issues that cannot be resolved as appropriate - Log issues with 3rd Parties to fix hardware/software under warranty/support contracts. - Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department. - Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence - General physical work such as moving/installing computers, printers, switches, server room maintenance etc. - Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications. - Assist with the install, configuration and deployment of applications. - Troubleshoot application install issues, identify application compatibility issues and install essential software patches. - To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate - Mobile Device Support - Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode. - Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques. - Windows desktop operating system experience (Windows 10). - Working knowledge of iOS. - Experience of working in anorganisation with a wired/wireless network infrastructure. - Google Workspace, - Experience of using iPads. - Experience using helpdesk or issue tracking systems. For more information, please contact Kirsty Giles at Pure Resourcing Solutions
May 17, 2024
Full time
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure. - Escalate issues that cannot be resolved as appropriate - Log issues with 3rd Parties to fix hardware/software under warranty/support contracts. - Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department. - Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence - General physical work such as moving/installing computers, printers, switches, server room maintenance etc. - Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications. - Assist with the install, configuration and deployment of applications. - Troubleshoot application install issues, identify application compatibility issues and install essential software patches. - To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate - Mobile Device Support - Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode. - Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques. - Windows desktop operating system experience (Windows 10). - Working knowledge of iOS. - Experience of working in anorganisation with a wired/wireless network infrastructure. - Google Workspace, - Experience of using iPads. - Experience using helpdesk or issue tracking systems. For more information, please contact Kirsty Giles at Pure Resourcing Solutions
1st Line Support Technician 20,000- 24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment. If you have a skillset inclusive of the below, we would love to hear from you: Experience with Active Directory and password resets Knowledge of group policy Experience with M365 applications Knowledge of Windows Server/ Exchange Server Basic networking understanding- DNS, DHCP, TCP/IP Your responsibilities include: Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary Provide remote assistance to users Diagnose and troubleshoot hardware/ software and networking queries Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles. Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
1st Line Support Technician 20,000- 24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment. If you have a skillset inclusive of the below, we would love to hear from you: Experience with Active Directory and password resets Knowledge of group policy Experience with M365 applications Knowledge of Windows Server/ Exchange Server Basic networking understanding- DNS, DHCP, TCP/IP Your responsibilities include: Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary Provide remote assistance to users Diagnose and troubleshoot hardware/ software and networking queries Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles. Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Position: IT Support Technician Suitable for : 1st Line Support / 2nd Line Support / IT Technician / IT Support/Helpdesk Analyst Location: Manchester city centre Day rate: £150 - £210 (Inside IR35) Our client is a rapidly growing digital platform agency, known for bespoke apps, & web design based in the centre of Manchester. Additionally, they offer a support function to their clients and look after a variety of venues across the UK. As a result, they require a new team member to come on and help with support for these Clients. Main Responsibilities: Provide technical support to clients and the internal team, troubleshooting and resolving issues related to Windows desktop, Windows server and MAC environments. Administer Office 365 and Google Workspace environments, including user management, email configurations, and security settings. Work collaboratively with the wider IT Team to resolve service requests and incidents logged into the service desk system, including service desk tickets from end users and the internal team. Proactively respond to alerts and monitoring notifications, demonstrating our dedication to excellence. Maintain security measures to protect systems, networks, and data from unauthorised access, cyber threats, and malware, installing and maintaining firewalls, antivirus software, and intrusion detection systems, and conducting security audits and assessments. Document and maintain accurate records of technical configurations, procedures, and troubleshooting steps. Stay current with industry trends and best practices, continuously expanding technical knowledge and skills. Requirements: Strong communication skills combined with an upbeat, proactive attitude. Proficiency in Windows desktop and server operating systems, including Active Directory and Group Policy management. Knowledge of server virtualisation, including VMware and Hyper-V. Strong understanding of Office 365 administration, including Exchange Online, SharePoint, and Teams. Knowledge of cloud services, including virtual machines, storage, networking, and security. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. A valid driving license and willingness to travel. History of a background in Hospitality (Nice to have) If you are looking for your next challenge, please send your CV to (url removed)
May 17, 2024
Contractor
Position: IT Support Technician Suitable for : 1st Line Support / 2nd Line Support / IT Technician / IT Support/Helpdesk Analyst Location: Manchester city centre Day rate: £150 - £210 (Inside IR35) Our client is a rapidly growing digital platform agency, known for bespoke apps, & web design based in the centre of Manchester. Additionally, they offer a support function to their clients and look after a variety of venues across the UK. As a result, they require a new team member to come on and help with support for these Clients. Main Responsibilities: Provide technical support to clients and the internal team, troubleshooting and resolving issues related to Windows desktop, Windows server and MAC environments. Administer Office 365 and Google Workspace environments, including user management, email configurations, and security settings. Work collaboratively with the wider IT Team to resolve service requests and incidents logged into the service desk system, including service desk tickets from end users and the internal team. Proactively respond to alerts and monitoring notifications, demonstrating our dedication to excellence. Maintain security measures to protect systems, networks, and data from unauthorised access, cyber threats, and malware, installing and maintaining firewalls, antivirus software, and intrusion detection systems, and conducting security audits and assessments. Document and maintain accurate records of technical configurations, procedures, and troubleshooting steps. Stay current with industry trends and best practices, continuously expanding technical knowledge and skills. Requirements: Strong communication skills combined with an upbeat, proactive attitude. Proficiency in Windows desktop and server operating systems, including Active Directory and Group Policy management. Knowledge of server virtualisation, including VMware and Hyper-V. Strong understanding of Office 365 administration, including Exchange Online, SharePoint, and Teams. Knowledge of cloud services, including virtual machines, storage, networking, and security. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. A valid driving license and willingness to travel. History of a background in Hospitality (Nice to have) If you are looking for your next challenge, please send your CV to (url removed)
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: £22,000 - £25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: Previous project management experience Telecoms and IT project delivery and provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of £22,000 - £25,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
May 17, 2024
Full time
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: £22,000 - £25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: Previous project management experience Telecoms and IT project delivery and provisioning would be a benefit A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of £22,000 - £25,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
About the Role An exciting opportunity has arisen for an IT Helpdesk Technician to join our team. You will be first point of contact for the IT Help Desk, resolving low level IT problems quickly. Administrating and monitoring the call log. Completing administrative tasks including the production of monthly reports etc. Training new staff members on some basic uses of our systems and applications Assisting in the tidying up and monitoring of data in our systems. About You We are looking for someone who is: Pro-active and enthusiastic, Highly organised and can multitask effectively. Able to work as part of a team to deliver an excellent service Flexible in your approach to work. Committed to equality and diversity Able to take a positive approach to supporting others. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 27,117 pa for a 35 hour week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Ability to work from home 2 days per week upon agreement About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. How to Apply To apply for this position please complete an online application form below. Please see below for a copy of the job description. Closing date: Wednesday 1st May 2024 Interview date: TBC To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities & Disability Confident Employer.
May 17, 2024
Full time
About the Role An exciting opportunity has arisen for an IT Helpdesk Technician to join our team. You will be first point of contact for the IT Help Desk, resolving low level IT problems quickly. Administrating and monitoring the call log. Completing administrative tasks including the production of monthly reports etc. Training new staff members on some basic uses of our systems and applications Assisting in the tidying up and monitoring of data in our systems. About You We are looking for someone who is: Pro-active and enthusiastic, Highly organised and can multitask effectively. Able to work as part of a team to deliver an excellent service Flexible in your approach to work. Committed to equality and diversity Able to take a positive approach to supporting others. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 27,117 pa for a 35 hour week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Ability to work from home 2 days per week upon agreement About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. How to Apply To apply for this position please complete an online application form below. Please see below for a copy of the job description. Closing date: Wednesday 1st May 2024 Interview date: TBC To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities & Disability Confident Employer.
2nd Line IT Technician Location : Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary: £25,000 £28,000, DOE + Profit share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent Join us as a 2nd Line IT Technician! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Benefits - The Package • Ongoing training and support • Company Profit Share (first £3,600 is tax free) • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking • Hybrid Working • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 2nd Line Technician - The Role We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be: • Receiving technical escalations from 1st Line. • Performing routine maintenance checks and updates. • Supporting the 1st line team and knowledge sharing. • Progressing and closing incidents and requests. • Liaising with internal and external customers. 2nd Line Technician - The skills you will need To succeed in this role, you ll need a good knowledge of IT troubleshooting and problem solving as well as experience within an IT customer service environment. • A good knowledge of IT troubleshooting and problem solving. • Experience within an IT customer service environment. • Taking responsibility for your workload • Be helpful and approachable • Excellent time management skills • Good communicator • Working knowledge of ITIL This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
May 17, 2024
Full time
2nd Line IT Technician Location : Ringwood, Hampshire, BH24 3FW + hybrid home working. Salary: £25,000 £28,000, DOE + Profit share + Benefits Hours: 37.5 hours per week Contract: Full time, Permanent Join us as a 2nd Line IT Technician! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Benefits - The Package • Ongoing training and support • Company Profit Share (first £3,600 is tax free) • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking • Hybrid Working • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! 2nd Line Technician - The Role We are looking for a 2nd Line Technician to help us deliver outstanding service to our customers, you will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. You will also be: • Receiving technical escalations from 1st Line. • Performing routine maintenance checks and updates. • Supporting the 1st line team and knowledge sharing. • Progressing and closing incidents and requests. • Liaising with internal and external customers. 2nd Line Technician - The skills you will need To succeed in this role, you ll need a good knowledge of IT troubleshooting and problem solving as well as experience within an IT customer service environment. • A good knowledge of IT troubleshooting and problem solving. • Experience within an IT customer service environment. • Taking responsibility for your workload • Be helpful and approachable • Excellent time management skills • Good communicator • Working knowledge of ITIL This role is subject to a clear standard DBS check being received. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Position: Onsite IT Support Engineer Location: West London, Fulham area Salary: £31,000, 30 days holiday + excellent benefits Are you a skilled IT professional with a passion for problem-solving and a knack for providing exceptional onsite support? We are seeking TWO talented Onsite IT Technician to join our team in West London. As an integral part of our IT department, you will play a crucial role in ensuring the smooth operation of our technology infrastructure. Key Responsibilities: Provide onsite technical support to end-users, resolving hardware, software, and network issues efficiently. Install, configure, and maintain computer systems and peripherals. 1st and 2nd Line IT Support to all end users Diagnose and troubleshoot technical issues, both independently and as part of a team. Collaborate with other IT staff to implement and maintain IT security measures. Assist in the setup and maintenance of IT equipment for meetings and events. Document technical procedures and provide user training as needed. Requirements: Proven experience as an IT Technician or similar role. Proficiency in troubleshooting hardware, software, and network issues. Strong knowledge of Microsoft Windows and Office suites. Familiarity with Active Directory, Exchange Server, and other IT infrastructure systems. Excellent communication and customer service skills. Ability to work independently and prioritize tasks effectively. Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Benefits: Competitive salary of £31,000 with clear progression and salary increases 30 Days holiday + Bank Holidays Free breakfast and lunch High Pension Contributions Flexible Working Certification + Training allowance (£5K per year) Opportunities for professional development and career advancement. Supportive work environment with a collaborative team. Cycle 2 work scheme Free parking, onsite gym If you're ready to take your IT career to the next level and make a meaningful impact within a dynamic organization, we want to hear from you! Apply now with your CV and join us in delivering exceptional IT support to our team in West London.
May 17, 2024
Full time
Position: Onsite IT Support Engineer Location: West London, Fulham area Salary: £31,000, 30 days holiday + excellent benefits Are you a skilled IT professional with a passion for problem-solving and a knack for providing exceptional onsite support? We are seeking TWO talented Onsite IT Technician to join our team in West London. As an integral part of our IT department, you will play a crucial role in ensuring the smooth operation of our technology infrastructure. Key Responsibilities: Provide onsite technical support to end-users, resolving hardware, software, and network issues efficiently. Install, configure, and maintain computer systems and peripherals. 1st and 2nd Line IT Support to all end users Diagnose and troubleshoot technical issues, both independently and as part of a team. Collaborate with other IT staff to implement and maintain IT security measures. Assist in the setup and maintenance of IT equipment for meetings and events. Document technical procedures and provide user training as needed. Requirements: Proven experience as an IT Technician or similar role. Proficiency in troubleshooting hardware, software, and network issues. Strong knowledge of Microsoft Windows and Office suites. Familiarity with Active Directory, Exchange Server, and other IT infrastructure systems. Excellent communication and customer service skills. Ability to work independently and prioritize tasks effectively. Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Benefits: Competitive salary of £31,000 with clear progression and salary increases 30 Days holiday + Bank Holidays Free breakfast and lunch High Pension Contributions Flexible Working Certification + Training allowance (£5K per year) Opportunities for professional development and career advancement. Supportive work environment with a collaborative team. Cycle 2 work scheme Free parking, onsite gym If you're ready to take your IT career to the next level and make a meaningful impact within a dynamic organization, we want to hear from you! Apply now with your CV and join us in delivering exceptional IT support to our team in West London.
IT TechnicianLondon£26,000 to £29,000 + Holiday + Pension Excellent opportunity for an IT technician to join a stable and established organisation offering autonomy, a highly varied and interesting day-to-day role, and outstanding technical progression opportunities to progress your skillset and career.This organisation are a well-respected School based in London. They are looking to recruit an IT Technician to join their tightknit team, as they streamline their systems and continue to expand. In this role you will provide 1st Line support for staff and students, managing IT & AV related equipment. You will also be responsible for maintenance of network and server infrastructure, maintaining end-user IT systems to support teaching and learning within the school.The ideal candidate will have 1st Line IT Support experience working with Microsoft 365, Active Directory and will have knowledge of networking. This is a fantastic opportunity to take the next step in your career, joining a well-respected school in a varied, interesting and challenging position offering great progression and development opportunities. The Role: Provide 1st Line support for staff and students, managing IT & AV related equipment Responsible for maintenance of network and server infrastructure, maintaining end-user IT systems to support teaching and learning within the school On site role, 5 days a week in Ealing, London. The Person: IT Support technician with 1st line experience Experience with Microsoft 365 and Active Directory, with knowledge of networking Based within a commutable distance of Ealing, LondonReference Number: BBBH226496To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ben Standen at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 17, 2024
Full time
IT TechnicianLondon£26,000 to £29,000 + Holiday + Pension Excellent opportunity for an IT technician to join a stable and established organisation offering autonomy, a highly varied and interesting day-to-day role, and outstanding technical progression opportunities to progress your skillset and career.This organisation are a well-respected School based in London. They are looking to recruit an IT Technician to join their tightknit team, as they streamline their systems and continue to expand. In this role you will provide 1st Line support for staff and students, managing IT & AV related equipment. You will also be responsible for maintenance of network and server infrastructure, maintaining end-user IT systems to support teaching and learning within the school.The ideal candidate will have 1st Line IT Support experience working with Microsoft 365, Active Directory and will have knowledge of networking. This is a fantastic opportunity to take the next step in your career, joining a well-respected school in a varied, interesting and challenging position offering great progression and development opportunities. The Role: Provide 1st Line support for staff and students, managing IT & AV related equipment Responsible for maintenance of network and server infrastructure, maintaining end-user IT systems to support teaching and learning within the school On site role, 5 days a week in Ealing, London. The Person: IT Support technician with 1st line experience Experience with Microsoft 365 and Active Directory, with knowledge of networking Based within a commutable distance of Ealing, LondonReference Number: BBBH226496To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ben Standen at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Employer description: VITS is an IT outsourcing and consultancy company providing systems support and management solutions for both private and public sector organisations across the UK. Overview: We are now looking for an eager candidate to join us as an apprentice. The role involves the resolution of support calls received via the service desk and to be involved in 1st line troubleshooting support user issues; carrying out internal IT projects as directed; being on call to support key systems out of hours according to a rota if required, a willingness to work flexible hours and at various other customer sites, if required. Key responsibilities: will include but not be limited to: Logging all support issues via the service desk system - MSP Manag Engine Plus Triaging all service desk systems and following procedure Analyzing and problem solving Checking the monitoring systems Nagios and Network Performance Manager Client printer installs and configuration Client workstation support of Windows patching/updates, driver/BIOS updates, app updates and general support Outlook Client support and troubleshooting - advanced Microsoft Office/O365 tools support and troubleshooting You may also be required to travel to other customer locations on occasions. What we are looking for: Passion for IT Experience - Being able to build their own PC's / being a go-to IT person of the family Confidence - Carrying out internal IT projects as directed by the MD/IT Director The ability to be able formulate/provide solutions based on customer requirementsEager to progress in IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: 15-17k, can increase dependent on experience Benefits: Casual dress code Friendly atmosphere Coffee machine / Free Tea and Coffee Flexible working We offer work from home on Fridays and during train strikes. 28 Days Annual Leave (Inc Bank Holidays) We can be pretty social sometimes, it's a small company so there is a friendly, familiar atmosphere. Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 17, 2024
Full time
Employer description: VITS is an IT outsourcing and consultancy company providing systems support and management solutions for both private and public sector organisations across the UK. Overview: We are now looking for an eager candidate to join us as an apprentice. The role involves the resolution of support calls received via the service desk and to be involved in 1st line troubleshooting support user issues; carrying out internal IT projects as directed; being on call to support key systems out of hours according to a rota if required, a willingness to work flexible hours and at various other customer sites, if required. Key responsibilities: will include but not be limited to: Logging all support issues via the service desk system - MSP Manag Engine Plus Triaging all service desk systems and following procedure Analyzing and problem solving Checking the monitoring systems Nagios and Network Performance Manager Client printer installs and configuration Client workstation support of Windows patching/updates, driver/BIOS updates, app updates and general support Outlook Client support and troubleshooting - advanced Microsoft Office/O365 tools support and troubleshooting You may also be required to travel to other customer locations on occasions. What we are looking for: Passion for IT Experience - Being able to build their own PC's / being a go-to IT person of the family Confidence - Carrying out internal IT projects as directed by the MD/IT Director The ability to be able formulate/provide solutions based on customer requirementsEager to progress in IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: 15-17k, can increase dependent on experience Benefits: Casual dress code Friendly atmosphere Coffee machine / Free Tea and Coffee Flexible working We offer work from home on Fridays and during train strikes. 28 Days Annual Leave (Inc Bank Holidays) We can be pretty social sometimes, it's a small company so there is a friendly, familiar atmosphere. Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.- Escalate issues that cannot be resolved as appropriate- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.- Assist with the install, configuration and deployment of applications.- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate- Mobile Device Support- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques.- Windows desktop operating system experience (Windows 10).- Working knowledge of iOS.- Experience of working in anorganisation with a wired/wireless network infrastructure.- Google Workspace,- Experience of using iPads.- Experience using helpdesk or issue tracking systems.For more information, please contact Kirsty Giles at Pure Resourcing Solutions
May 17, 2024
Full time
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.- Escalate issues that cannot be resolved as appropriate- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.- Assist with the install, configuration and deployment of applications.- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate- Mobile Device Support- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques.- Windows desktop operating system experience (Windows 10).- Working knowledge of iOS.- Experience of working in anorganisation with a wired/wireless network infrastructure.- Google Workspace,- Experience of using iPads.- Experience using helpdesk or issue tracking systems.For more information, please contact Kirsty Giles at Pure Resourcing Solutions
2nd Line IT Support Engineer - Coventry - £25K-£30K A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly in Coventry and surrounding areas. Key Skills Required: Previous escalation support Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence is essential This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical support contact for your designated locations Offer a welcoming and helpful service to customers and clients Address, advise, and assist clients with IT-related problems Execute tasks and requests as instructed by your supervisor Collaborate with current technicians to deepen your role understanding Advance projects and support migrations at client locations Conduct routine maintenance and checks, both in-person and remotely Resolve issues remotely using the company's helpdesk system Provide telephone support when needed Visit other client sites as necessary With this opportunity, you will achieve Starting salary up to £30K DOE 30 days annual leave Fuel expenses Contributory pension scheme Team days - trips away Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Coventry, Birmingham, Rugby, Leamington Spa Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 17, 2024
Full time
2nd Line IT Support Engineer - Coventry - £25K-£30K A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly in Coventry and surrounding areas. Key Skills Required: Previous escalation support Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence is essential This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical support contact for your designated locations Offer a welcoming and helpful service to customers and clients Address, advise, and assist clients with IT-related problems Execute tasks and requests as instructed by your supervisor Collaborate with current technicians to deepen your role understanding Advance projects and support migrations at client locations Conduct routine maintenance and checks, both in-person and remotely Resolve issues remotely using the company's helpdesk system Provide telephone support when needed Visit other client sites as necessary With this opportunity, you will achieve Starting salary up to £30K DOE 30 days annual leave Fuel expenses Contributory pension scheme Team days - trips away Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Coventry, Birmingham, Rugby, Leamington Spa Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 17, 2024
Full time
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 17, 2024
Full time
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
1st/2nd Line Support Technician My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support. Role: 1st/2nd Line Support Technician Salary: up to 25,000 DOE Location: Birmingham - (Hybrid / Remote) Daily Responsibilities: Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users. Provide technical support for a bespoke tech platform - training is provided on this platform. Escalating any complex issues for the senior team to resolve. Administering support for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently. Resolve any 1st/2nd tier connectivity issues that occur. Skills Required: Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but not essential! Experience within Office 365 applications - SharePoint experience essential! Experience providing efficient REMOTE support to users and consistently maintaining high level customer service - a dynamic and flexible approach to your work. Great, friendly, telephone manner, especially with non-technical users! Windows Server, Active Directory - User Management, Group Policies Networking protocols - DNS, DHCP, TCP/IP Azure / Entra ID - MS Intune not essential but would be great! MDM / Laptop Hardware - Experience deploying new user equipment. This role is a fantastic opportunity to get involved within one of the UKs most innovative and fast-growing Law Firms - get the applications in! If you would like to learn more about this role don't hesitate to drop me a message or give me a call! Locations: Birmingham, Walsall, Dudley, Solihull, Edgbaston, Tyseley, Marston Green, Wolverhampton, Key Words: 1st Line, 2nd Line, 1st/2nd Line Support, IT Technician, IT Engineer, Office 365, Sharepoint, Azure, Intune, Cloud, Technical Support, Remote Support
May 17, 2024
Full time
1st/2nd Line Support Technician My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support. Role: 1st/2nd Line Support Technician Salary: up to 25,000 DOE Location: Birmingham - (Hybrid / Remote) Daily Responsibilities: Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users. Provide technical support for a bespoke tech platform - training is provided on this platform. Escalating any complex issues for the senior team to resolve. Administering support for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently. Resolve any 1st/2nd tier connectivity issues that occur. Skills Required: Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but not essential! Experience within Office 365 applications - SharePoint experience essential! Experience providing efficient REMOTE support to users and consistently maintaining high level customer service - a dynamic and flexible approach to your work. Great, friendly, telephone manner, especially with non-technical users! Windows Server, Active Directory - User Management, Group Policies Networking protocols - DNS, DHCP, TCP/IP Azure / Entra ID - MS Intune not essential but would be great! MDM / Laptop Hardware - Experience deploying new user equipment. This role is a fantastic opportunity to get involved within one of the UKs most innovative and fast-growing Law Firms - get the applications in! If you would like to learn more about this role don't hesitate to drop me a message or give me a call! Locations: Birmingham, Walsall, Dudley, Solihull, Edgbaston, Tyseley, Marston Green, Wolverhampton, Key Words: 1st Line, 2nd Line, 1st/2nd Line Support, IT Technician, IT Engineer, Office 365, Sharepoint, Azure, Intune, Cloud, Technical Support, Remote Support
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features. Key Responsibilities of a 1st Line IT Support: To provide 1st line support to all staff in the company both internally/externally Escalate calls where necessary to IT support on other client sites To set-up staff on desk-tops, laptops, phones, MACs To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised To manage all technical assets and to liaise with finance on asset purchase, location and disposal 1st Line IT Details: Salary: 23,000.00- 25,000.00 PA 20 days holiday plus bank holidays Pension Key Requirements of 1st Line IT Support: Highly organised and focused in delivering a fast and high-quality support service Experience with printer management Technical qualifications Knowledge of patch management Knowledge of VOIP phones Experience of Active Directory and Exchange user account management Strong Administrative skills and experience in managing their own work-plan Excellent written and verbal communication skills Good customer facing skills Experience of supporting Windows 7 and Office 365 1st line experience within a technical role ideally working for a managed Services Provider For more information, please hit apply
May 17, 2024
Full time
Extra Recruitment are currently engaged with a local MSP client, who require 1st Line IT Support to join their team. You will be the friendly face of the IT department, helping both staff and clients. The ideal 1st Line Support Technician must have MSP experience, will be able to provide a fast and responsive local IT support service to clients and staff in line with IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features. Key Responsibilities of a 1st Line IT Support: To provide 1st line support to all staff in the company both internally/externally Escalate calls where necessary to IT support on other client sites To set-up staff on desk-tops, laptops, phones, MACs To actively use and review the IT Helpdesk log to ensure that all issues are logged and prioritised To manage all technical assets and to liaise with finance on asset purchase, location and disposal 1st Line IT Details: Salary: 23,000.00- 25,000.00 PA 20 days holiday plus bank holidays Pension Key Requirements of 1st Line IT Support: Highly organised and focused in delivering a fast and high-quality support service Experience with printer management Technical qualifications Knowledge of patch management Knowledge of VOIP phones Experience of Active Directory and Exchange user account management Strong Administrative skills and experience in managing their own work-plan Excellent written and verbal communication skills Good customer facing skills Experience of supporting Windows 7 and Office 365 1st line experience within a technical role ideally working for a managed Services Provider For more information, please hit apply