Junior IT Support Engineer£32,000 - £35,000 per annumFull time - Central London - Office based 5 days per week Is this the Junior IT Support Engineer role for you? Crone Corkill are partnering with a longstanding, global client who are well recognised within their industry as they look to onboard a Junior IT Support Engineer. Working as part of a small team, your key focus will be on Desktop Support for London based end users, whilst collaborating with senior members of the team & vendors. You'll be the main point of contact for Desktop Support related issues, escalating where appropriate. They're on the Microsoft E3 license, so experience using the tools within is very advantageous. What will you do as a Junior IT Support Engineer? Support users in the office, over the phone and virtually Solve problems independently and escalate when needed Create and administer user accounts on Office 365/Azure and Active Directory Manage user permissions, memberships, backups etc Log support tickets, then update, escalate, resolve and monitor open tickets according to IT policies Install and maintain IT hardware and troubleshoot & resolve issues related to laptops, desktops, mobile devices etc Provide updates on hardware & software issues Provide support with suppliers/partners when required Act as a technical resource for projects as and when required, but won't manage projects yourself Perform IT inductions for new starters What skills do you need to be a Junior IT Support Engineer? The ability to work independently on Desktop Support Customer service expertise Desktop Support in a Windows 10/11 environment Office 365/Azure admin Teams admin experience SharePoint OneDrive Azure AD & Active Directory admin Intune & AutoPilot experience (advantageous) Experience working in a small company/IT team previously (advantageous) What's in it for you? In return, you'll be joining a team with decades worth of IT experience who are keen to assist you in developing and nurturing your skills within the industry.
May 17, 2024
Full time
Junior IT Support Engineer£32,000 - £35,000 per annumFull time - Central London - Office based 5 days per week Is this the Junior IT Support Engineer role for you? Crone Corkill are partnering with a longstanding, global client who are well recognised within their industry as they look to onboard a Junior IT Support Engineer. Working as part of a small team, your key focus will be on Desktop Support for London based end users, whilst collaborating with senior members of the team & vendors. You'll be the main point of contact for Desktop Support related issues, escalating where appropriate. They're on the Microsoft E3 license, so experience using the tools within is very advantageous. What will you do as a Junior IT Support Engineer? Support users in the office, over the phone and virtually Solve problems independently and escalate when needed Create and administer user accounts on Office 365/Azure and Active Directory Manage user permissions, memberships, backups etc Log support tickets, then update, escalate, resolve and monitor open tickets according to IT policies Install and maintain IT hardware and troubleshoot & resolve issues related to laptops, desktops, mobile devices etc Provide updates on hardware & software issues Provide support with suppliers/partners when required Act as a technical resource for projects as and when required, but won't manage projects yourself Perform IT inductions for new starters What skills do you need to be a Junior IT Support Engineer? The ability to work independently on Desktop Support Customer service expertise Desktop Support in a Windows 10/11 environment Office 365/Azure admin Teams admin experience SharePoint OneDrive Azure AD & Active Directory admin Intune & AutoPilot experience (advantageous) Experience working in a small company/IT team previously (advantageous) What's in it for you? In return, you'll be joining a team with decades worth of IT experience who are keen to assist you in developing and nurturing your skills within the industry.
Are you an experienced IT Support Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Engineer to join their team. This exciting opportunity involves a huge range technical exposure and variation in different responsibilities such as tickets, escalations and project work with some client visits. To be successful in this role, you should have a minimum of 3 years' experience and expertise in some of the following areas/technologies. Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Server based - installation, configuration, DNS, DHCP, Hyper-V Active Directory, group policies, Azure AD Network setup - Installation and configuration of network switches Firewall configuration Virtualisation experience with Hyper-V, VMware etc Switch configuration - VLANs, IP Routing and more VOIP previous experience Wireless setup and troubleshooting Can demonstrate previous experience in problem-solving, customer services, clear telephone skills Previous MSP Experience Full UK Licence Job Title: Senior 2nd Line Engineer Salary: GBP 27,000 - 35,000 DOE Location: Hybrid working in Bolton (Mon-Fri 8:30am-5:30pm) We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on (phone number removed). BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Are you an experienced IT Support Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Engineer to join their team. This exciting opportunity involves a huge range technical exposure and variation in different responsibilities such as tickets, escalations and project work with some client visits. To be successful in this role, you should have a minimum of 3 years' experience and expertise in some of the following areas/technologies. Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Server based - installation, configuration, DNS, DHCP, Hyper-V Active Directory, group policies, Azure AD Network setup - Installation and configuration of network switches Firewall configuration Virtualisation experience with Hyper-V, VMware etc Switch configuration - VLANs, IP Routing and more VOIP previous experience Wireless setup and troubleshooting Can demonstrate previous experience in problem-solving, customer services, clear telephone skills Previous MSP Experience Full UK Licence Job Title: Senior 2nd Line Engineer Salary: GBP 27,000 - 35,000 DOE Location: Hybrid working in Bolton (Mon-Fri 8:30am-5:30pm) We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on (phone number removed). BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Are you an experienced IT Support Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Engineer to join their team. This exciting opportunity involves a huge range technical exposure and variation in different responsibilities such as tickets, escalations and project work with some client visits. To be successful in this role, you should have a minimum of 3 years' experience and expertise in some of the following areas/technologies. Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Server based - installation, configuration, DNS, DHCP, Hyper-V Active Directory, group policies, Azure AD Network setup - Installation and configuration of network switches Firewall configuration Virtualisation experience with Hyper-V, VMware etc Switch configuration - VLANs, IP Routing and more VOIP previous experience Wireless setup and troubleshooting Can demonstrate previous experience in problem-solving, customer services, clear telephone skills Previous MSP Experience Full UK Licence Job Title: Senior 2nd Line Engineer Salary: GBP 27,000 - 35,000 DOE Location: Hybrid working in Bolton (Mon-Fri 8:30am-5:30pm) We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on . BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Are you an experienced IT Support Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Engineer to join their team. This exciting opportunity involves a huge range technical exposure and variation in different responsibilities such as tickets, escalations and project work with some client visits. To be successful in this role, you should have a minimum of 3 years' experience and expertise in some of the following areas/technologies. Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Server based - installation, configuration, DNS, DHCP, Hyper-V Active Directory, group policies, Azure AD Network setup - Installation and configuration of network switches Firewall configuration Virtualisation experience with Hyper-V, VMware etc Switch configuration - VLANs, IP Routing and more VOIP previous experience Wireless setup and troubleshooting Can demonstrate previous experience in problem-solving, customer services, clear telephone skills Previous MSP Experience Full UK Licence Job Title: Senior 2nd Line Engineer Salary: GBP 27,000 - 35,000 DOE Location: Hybrid working in Bolton (Mon-Fri 8:30am-5:30pm) We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on . BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
As BES Utilities continues its exciting growth within its IT department in 2024, we have a newly created position available for an Application Support Analyst to join our growing IT shared services team, based within our offices in Fleetwood with some travel to our Manchester offices when required. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Oversee all aspects of application lifecycle, including deployment, maintenance, upgrades, and decommissioning. Serve as a liaison between application teams, data teams, MI/BI teams, Software Development and infrastructure teams. Develop and maintain documentation related to application configurations, processes, and procedures. Work with the Change Team to collaborate with stakeholders to gather requirements for new applications, upgrades, and enhancements. Work with IT Service Desk to provide general support and troubleshooting for a diverse range of applications. Become a hands-on support Engineer for applications knowing when to escalate to vendors, when to train user champions and when to solve the issue independently. Implement and oversee regular preventative maintenance activities, including patches, updates, and backups. Where possible provide advanced support, configuration, and administration for critical applications. Participate in meetings and projects involving cross-functional teams to drive innovation and efficiency. Implement proactive monitoring solutions to detect and address potential issues before they escalate. Conduct regular performance analysis and optimisation activities to enhance application efficiency. Develop and implement preventive maintenance strategies to minimise downtime and disruptions. Identify opportunities for process improvement and automation within the application management lifecycle. Implement best practices and standards to optimise the efficiency and effectiveness of application operations. Track key performance indicators (KPIs) related to application performance and user satisfaction. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills. Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Extensive experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders. Experience working with complex enterprise technologies, Microsoft Based Desktop Services and data networks. Strong knowledge of supporting end users in contact centre, sales or utilities operations environments. Candidate Requirements & Competencies: Essential Experience in a similar IT role, ideally within an IT Support & Maintenance environment. Hands-on IT Application Support, configuration, and Maintenance. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff. Good understanding of ITIL practices would be helpful: A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Experience in the management of complex problems, including effective escalation and coordination across IT and the wider business. Vendor and Supplier Management: Some practical experience working with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Some practical experience working on application's underpinning contracts, working to make these as effective as possible. Demonstrable ability to rapidly understand new applications, including administration, configuration and end user capabilities. Demonstrable ability to rapidly learn how to configure application settings including workflows, reports, access controls and general setting. To be effective at creating support and guidance materials as well as working with training teams to upskill the application user community. Qualifications/Skills: Good working understanding of ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Good working understanding of Databases and some understanding of SQL. Understanding of APIs, webservices and integrations. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Application Support Analyst, we encourage you to find out more. Apply today!
May 17, 2024
Full time
As BES Utilities continues its exciting growth within its IT department in 2024, we have a newly created position available for an Application Support Analyst to join our growing IT shared services team, based within our offices in Fleetwood with some travel to our Manchester offices when required. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Oversee all aspects of application lifecycle, including deployment, maintenance, upgrades, and decommissioning. Serve as a liaison between application teams, data teams, MI/BI teams, Software Development and infrastructure teams. Develop and maintain documentation related to application configurations, processes, and procedures. Work with the Change Team to collaborate with stakeholders to gather requirements for new applications, upgrades, and enhancements. Work with IT Service Desk to provide general support and troubleshooting for a diverse range of applications. Become a hands-on support Engineer for applications knowing when to escalate to vendors, when to train user champions and when to solve the issue independently. Implement and oversee regular preventative maintenance activities, including patches, updates, and backups. Where possible provide advanced support, configuration, and administration for critical applications. Participate in meetings and projects involving cross-functional teams to drive innovation and efficiency. Implement proactive monitoring solutions to detect and address potential issues before they escalate. Conduct regular performance analysis and optimisation activities to enhance application efficiency. Develop and implement preventive maintenance strategies to minimise downtime and disruptions. Identify opportunities for process improvement and automation within the application management lifecycle. Implement best practices and standards to optimise the efficiency and effectiveness of application operations. Track key performance indicators (KPIs) related to application performance and user satisfaction. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills. Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Extensive experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders. Experience working with complex enterprise technologies, Microsoft Based Desktop Services and data networks. Strong knowledge of supporting end users in contact centre, sales or utilities operations environments. Candidate Requirements & Competencies: Essential Experience in a similar IT role, ideally within an IT Support & Maintenance environment. Hands-on IT Application Support, configuration, and Maintenance. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff. Good understanding of ITIL practices would be helpful: A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Experience in the management of complex problems, including effective escalation and coordination across IT and the wider business. Vendor and Supplier Management: Some practical experience working with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Some practical experience working on application's underpinning contracts, working to make these as effective as possible. Demonstrable ability to rapidly understand new applications, including administration, configuration and end user capabilities. Demonstrable ability to rapidly learn how to configure application settings including workflows, reports, access controls and general setting. To be effective at creating support and guidance materials as well as working with training teams to upskill the application user community. Qualifications/Skills: Good working understanding of ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Good working understanding of Databases and some understanding of SQL. Understanding of APIs, webservices and integrations. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Application Support Analyst, we encourage you to find out more. Apply today!
Job Title: Senior Networks Engineer Location: Swindon Salary: £50k to £60k per annum Reporting into the Enterprise Systems Manager, you will be pivotal in supporting the business by delivering business transformation projects, assisting with re-sites, network planning and maintenance, providing DMZ services, managing projects tasks, and providing support to the business on technical infrastructure matters. You will already be familiar with delivering complex infrastructure solutions, from desktop / PC solutions to complex datacentre configurations and everything in between. We are looking for a Senior Networks engineer with exposure to: SD-WAN Management of the whole network End to end Cisco network switches, firewalls and Meraki Devices Cloud Connectivity to Azure and AWS The role will require travel to and from various locations including our datacentre to support the physical operations of the IT network systems for the business. There will be opportunities to drive new technology benefits and really make a difference. About the Role The role offers a wide breadth of Network engineering technology and deployments Our client is currently re-architecting our network and introducing micro-segmentation to enhance our overall network security The take-up of cloud services is now growing in momentum. We are looking to strengthen our integration with the major cloud providers whilst enforcing security and providing flexibility to our system developers and end user What we can offer you Not only do we offer free onsite parking and competitive salary but you'll also have access to: Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About you This is an exciting opportunity for an experienced networks engineer with experience on modern Cisco and Cloud network architectures. The role is challenging for the right person willing to work within a dynamic environment with a small, enthusiastic, and experienced team, running a variety of different projects. We are looking for a candidate who has worked in a medium to large size business with multiple geographic locations and several hundreds or thousands of users. The following certifications are desired CCNA/CCNP and AWS (Amazon Web Services) Network and other cloud specialist knowledge with a minimum of 5 years relevant industry experience. The ideal candidate will have skills in designing, capable of delivering complex infrastructure tasks and running multiple projects and you should have a very high knowledge of technology and infrastructure systems backed with a number of years of practical experience support and administration of datacentre and distributed network systems. You will also be required to communicate with various parts of the business, including senior business managers and other colleagues and therefore excellent communication skills are a necessity. You will be required to produce technical solutions to business problems, working with the team members to build a practical, cost-effective solution whether that encompasses networks, telephony, print solutions, access points maintenance, remote working, system architecture, and all aspects of the technical modern day systems infrastructure including Cloud computing, Office 365 and datacentre solutions.
May 16, 2024
Full time
Job Title: Senior Networks Engineer Location: Swindon Salary: £50k to £60k per annum Reporting into the Enterprise Systems Manager, you will be pivotal in supporting the business by delivering business transformation projects, assisting with re-sites, network planning and maintenance, providing DMZ services, managing projects tasks, and providing support to the business on technical infrastructure matters. You will already be familiar with delivering complex infrastructure solutions, from desktop / PC solutions to complex datacentre configurations and everything in between. We are looking for a Senior Networks engineer with exposure to: SD-WAN Management of the whole network End to end Cisco network switches, firewalls and Meraki Devices Cloud Connectivity to Azure and AWS The role will require travel to and from various locations including our datacentre to support the physical operations of the IT network systems for the business. There will be opportunities to drive new technology benefits and really make a difference. About the Role The role offers a wide breadth of Network engineering technology and deployments Our client is currently re-architecting our network and introducing micro-segmentation to enhance our overall network security The take-up of cloud services is now growing in momentum. We are looking to strengthen our integration with the major cloud providers whilst enforcing security and providing flexibility to our system developers and end user What we can offer you Not only do we offer free onsite parking and competitive salary but you'll also have access to: Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About you This is an exciting opportunity for an experienced networks engineer with experience on modern Cisco and Cloud network architectures. The role is challenging for the right person willing to work within a dynamic environment with a small, enthusiastic, and experienced team, running a variety of different projects. We are looking for a candidate who has worked in a medium to large size business with multiple geographic locations and several hundreds or thousands of users. The following certifications are desired CCNA/CCNP and AWS (Amazon Web Services) Network and other cloud specialist knowledge with a minimum of 5 years relevant industry experience. The ideal candidate will have skills in designing, capable of delivering complex infrastructure tasks and running multiple projects and you should have a very high knowledge of technology and infrastructure systems backed with a number of years of practical experience support and administration of datacentre and distributed network systems. You will also be required to communicate with various parts of the business, including senior business managers and other colleagues and therefore excellent communication skills are a necessity. You will be required to produce technical solutions to business problems, working with the team members to build a practical, cost-effective solution whether that encompasses networks, telephony, print solutions, access points maintenance, remote working, system architecture, and all aspects of the technical modern day systems infrastructure including Cloud computing, Office 365 and datacentre solutions.
Focus Group Recruitment
Leighton Buzzard, Bedfordshire
2nd line Support Engineer Focus Group Recruitment is seeking a talented Level 2 Service Desk Engineer for our client, a reputable IT service provider. The successful candidate will provide onsite technical support for software, hardware, and network problems, ensuring smooth operations and maximum benefits for the client. This role requires a professional who can diagnose and resolve issues, maintain technical documentation, and offer end-user training as needed. Position Overview: As a Level 2 Service Desk Engineer, you will support the Client Management team and assist with various client-facing and internal administration tasks. This includes logging and investigating customer tickets, providing technical support, and ensuring that the client's network and systems run smoothly. Key Responsibilities: Log and investigate customer tickets, providing permanent fixes or workarounds to restore service. Offer Level 2 server, network, and desktop technical support, aiming for a high level of first-time fixes. Take end-to-end ownership of customer tickets, identifying underlying causes and implementing permanent solutions, escalating to a Senior Engineer when necessary. Manage and adhere to internal and customer SLA's, communicating any concerns. Manage client expectations through clear and effective communication. Collaborate closely with customers to maintain and support their infrastructure and tickets. Perform hardware and software installations. Create and maintain customer-specific infrastructure documentation within the IT Glue Knowledge System. Share information with the Senior Engineer to resolve issues confidently and effectively. Maintain up-to-date industry and technical knowledge in line with business needs. Ensure accurate time entries within the Connectwise Manage PSA tool and submit timesheets weekly. Occasionally visit the Data Centre in Milton Keynes during emergencies. Undertake any other reasonable requests. Qualifications & Experience: Extensive experience as an IT engineer supporting customers. Proven experience in a customer-facing role. Familiarity with working to SLA's to meet customer and contract requirements. Experience working as part of a wider service delivery function. Experience supporting multi-site clients (including multi-country). Intermediate level knowledge and application in: MS Windows Server Technologies Exchange/Hybrid Technologies Active Directory management and administration Office 365 management and administration Excellent verbal and written communication skills for both technical and non-technical audiences. High standard of customer-focused personalized support. Ability to follow processes and procedures strictly. Creative, analytical problem-solving skills with innovative thinking. Methodical approach to client requirements resolution. Ability to manage changing workloads and priorities. Ability to work both within a team and independently. Technical Skills Required: Configuration and troubleshooting of: All MS Windows Server Platforms All MS Exchange Technologies All O365 Technologies PC/Server hardware diagnostics and upgrades, including understanding RAID configurations and iLO on servers. AD configuration for new users, new OU's, sites and services, and issue resolution. DNS troubleshooting within Active Directory-based structures. Basic understanding and troubleshooting of Group Policies. Apply Today: If you are a dedicated IT professional with a passion for customer service and technical excellence, we invite you to apply for this exciting opportunity and take the next step in your career as a Level 2 Service Desk Engineer. Location : Leighton Buzzard Salary : - £35,000 + Excellent Benefits
May 16, 2024
Full time
2nd line Support Engineer Focus Group Recruitment is seeking a talented Level 2 Service Desk Engineer for our client, a reputable IT service provider. The successful candidate will provide onsite technical support for software, hardware, and network problems, ensuring smooth operations and maximum benefits for the client. This role requires a professional who can diagnose and resolve issues, maintain technical documentation, and offer end-user training as needed. Position Overview: As a Level 2 Service Desk Engineer, you will support the Client Management team and assist with various client-facing and internal administration tasks. This includes logging and investigating customer tickets, providing technical support, and ensuring that the client's network and systems run smoothly. Key Responsibilities: Log and investigate customer tickets, providing permanent fixes or workarounds to restore service. Offer Level 2 server, network, and desktop technical support, aiming for a high level of first-time fixes. Take end-to-end ownership of customer tickets, identifying underlying causes and implementing permanent solutions, escalating to a Senior Engineer when necessary. Manage and adhere to internal and customer SLA's, communicating any concerns. Manage client expectations through clear and effective communication. Collaborate closely with customers to maintain and support their infrastructure and tickets. Perform hardware and software installations. Create and maintain customer-specific infrastructure documentation within the IT Glue Knowledge System. Share information with the Senior Engineer to resolve issues confidently and effectively. Maintain up-to-date industry and technical knowledge in line with business needs. Ensure accurate time entries within the Connectwise Manage PSA tool and submit timesheets weekly. Occasionally visit the Data Centre in Milton Keynes during emergencies. Undertake any other reasonable requests. Qualifications & Experience: Extensive experience as an IT engineer supporting customers. Proven experience in a customer-facing role. Familiarity with working to SLA's to meet customer and contract requirements. Experience working as part of a wider service delivery function. Experience supporting multi-site clients (including multi-country). Intermediate level knowledge and application in: MS Windows Server Technologies Exchange/Hybrid Technologies Active Directory management and administration Office 365 management and administration Excellent verbal and written communication skills for both technical and non-technical audiences. High standard of customer-focused personalized support. Ability to follow processes and procedures strictly. Creative, analytical problem-solving skills with innovative thinking. Methodical approach to client requirements resolution. Ability to manage changing workloads and priorities. Ability to work both within a team and independently. Technical Skills Required: Configuration and troubleshooting of: All MS Windows Server Platforms All MS Exchange Technologies All O365 Technologies PC/Server hardware diagnostics and upgrades, including understanding RAID configurations and iLO on servers. AD configuration for new users, new OU's, sites and services, and issue resolution. DNS troubleshooting within Active Directory-based structures. Basic understanding and troubleshooting of Group Policies. Apply Today: If you are a dedicated IT professional with a passion for customer service and technical excellence, we invite you to apply for this exciting opportunity and take the next step in your career as a Level 2 Service Desk Engineer. Location : Leighton Buzzard Salary : - £35,000 + Excellent Benefits
Senior UX Designer - Enterprise Competitive salary Welwyn Garden City About the role As a Senior UX designer at the UK's second biggest employer, you'll be shaping experiences that help our diverse colleague and supplier base work better. You'll discover new opportunities, crafting intuitive and effortless solutions that improve every stage of the colleague and supplier experience. We have a wide range of specialisms covering 270 different role types, across 84 departments and 10 business divisions. So, it's all about adapting, growing and embracing challenges. Our current work includes a fascinating variety of platforms, technologies and experiences, including: Lifecycle of a product from development to ranging in stores Stock, service, and security operations within our stores Colleague lifecycle, capability and development Internal communications and colleague networks Our impact in numbers Our colleagues use a wide range of devices, applications and systems to do their jobs. We cover broad aspects of our business, including distribution, office, and stores. Our teams are global with many colleagues working in different parts of the world, including the United Kingdom, Republic of Ireland, India and Central Europe. There are: 360,000 colleagues at Tesco globally 1,720 colleagues using myProduct suite of apps in UK food, home and clothing 270 different role types, across 84 departments and 10 business divisions 34 user groups and 17 tools in the Product & Supplier space You will be responsible for Redefine complicated colleague experiences into simple and intuitive solutions' - emphasising the colleague. Own the end-to-end design process including discovery, service/user mapping, sketching, wire-framing, low-fidelity prototyping, and testing. Champion human-centred design with your stakeholders and the wider business. Work within and across agile squads to design, develop and improve the user experience across our digital products. Collaborate with UX researchers to help your team develop empathy for our users, including those with a disability, and advocate for their needs. Run light-weight research, such as validating designs via A/B testing, unmoderated, usability testing and more. Use quantitative data and partner with the analytics team to help inform your work. Promote inclusive design practices and deliver accessible designs. Measure the impact of your design and contribute to creating a culture that's making evidence-driven decisions. Work together with multiple specialists and stakeholders to find the best opportunities and deliver effective solutions. Facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions. Deliver valuable, high-quality and consistent work without sacrificing speed by using our digital design system and its standardised foundations, components, and patterns. With support from UI designers in the team, be happy using Figma to create UI designs using the digital design system, build prototypes and test functionality. Collaborate with the design system team to help evolve the design system based on user needs. Help other disciplines understand the value design can bring to a project to build the best products. Provide feedback to other designers to help strengthen your team and Tesco as a whole. You will help your teammates build context, strong decision-making skills, and empathy for our users and customers. Embrace the opportunity to line manage other designers and help with their learning and development. Work with the Design Manager to cultivate a positive, supportive and inclusive team culture. You will need A strong, well-curated portfolio demonstrating your expertise across web, responsive and native design Prior involvement in high-profile design projects ideally in an enterprise environment Passion for solving product problems while balancing all facets of a user experience (strategy and research, information architecture, interaction design, accessibility) A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions Proficiency in interaction design for web (desktop and mobile) and native applications Experience of designing with accessibility in mind and meeting WCAG 2.1 level AA Experience collaborating closely with multiple disciplines including product and engineering Self-motivated and organised with good time management skills Strong written, verbal communication and presentation skills to all levels of seniority and subject areas within the organisation Ability to coach, mentor and set standards for ways of working for more junior team members Proficiency with current industry design and collaboration tools such as Figma, Miro, etc. A working knowledge of: Jira, Confluence, Adobe Creative Suite Previous experience in the retail sector is an advantage. What's in it for you We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to: Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Buy holiday salary sacrifice scheme (for salaried roles) Private medical insurance Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution Life Assurance - 5 x contractual pay 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave The right to request flexible working from your first day with us Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want Click Here to read more about the full range of benefits we have available for our colleagues About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
May 16, 2024
Full time
Senior UX Designer - Enterprise Competitive salary Welwyn Garden City About the role As a Senior UX designer at the UK's second biggest employer, you'll be shaping experiences that help our diverse colleague and supplier base work better. You'll discover new opportunities, crafting intuitive and effortless solutions that improve every stage of the colleague and supplier experience. We have a wide range of specialisms covering 270 different role types, across 84 departments and 10 business divisions. So, it's all about adapting, growing and embracing challenges. Our current work includes a fascinating variety of platforms, technologies and experiences, including: Lifecycle of a product from development to ranging in stores Stock, service, and security operations within our stores Colleague lifecycle, capability and development Internal communications and colleague networks Our impact in numbers Our colleagues use a wide range of devices, applications and systems to do their jobs. We cover broad aspects of our business, including distribution, office, and stores. Our teams are global with many colleagues working in different parts of the world, including the United Kingdom, Republic of Ireland, India and Central Europe. There are: 360,000 colleagues at Tesco globally 1,720 colleagues using myProduct suite of apps in UK food, home and clothing 270 different role types, across 84 departments and 10 business divisions 34 user groups and 17 tools in the Product & Supplier space You will be responsible for Redefine complicated colleague experiences into simple and intuitive solutions' - emphasising the colleague. Own the end-to-end design process including discovery, service/user mapping, sketching, wire-framing, low-fidelity prototyping, and testing. Champion human-centred design with your stakeholders and the wider business. Work within and across agile squads to design, develop and improve the user experience across our digital products. Collaborate with UX researchers to help your team develop empathy for our users, including those with a disability, and advocate for their needs. Run light-weight research, such as validating designs via A/B testing, unmoderated, usability testing and more. Use quantitative data and partner with the analytics team to help inform your work. Promote inclusive design practices and deliver accessible designs. Measure the impact of your design and contribute to creating a culture that's making evidence-driven decisions. Work together with multiple specialists and stakeholders to find the best opportunities and deliver effective solutions. Facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions. Deliver valuable, high-quality and consistent work without sacrificing speed by using our digital design system and its standardised foundations, components, and patterns. With support from UI designers in the team, be happy using Figma to create UI designs using the digital design system, build prototypes and test functionality. Collaborate with the design system team to help evolve the design system based on user needs. Help other disciplines understand the value design can bring to a project to build the best products. Provide feedback to other designers to help strengthen your team and Tesco as a whole. You will help your teammates build context, strong decision-making skills, and empathy for our users and customers. Embrace the opportunity to line manage other designers and help with their learning and development. Work with the Design Manager to cultivate a positive, supportive and inclusive team culture. You will need A strong, well-curated portfolio demonstrating your expertise across web, responsive and native design Prior involvement in high-profile design projects ideally in an enterprise environment Passion for solving product problems while balancing all facets of a user experience (strategy and research, information architecture, interaction design, accessibility) A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions Proficiency in interaction design for web (desktop and mobile) and native applications Experience of designing with accessibility in mind and meeting WCAG 2.1 level AA Experience collaborating closely with multiple disciplines including product and engineering Self-motivated and organised with good time management skills Strong written, verbal communication and presentation skills to all levels of seniority and subject areas within the organisation Ability to coach, mentor and set standards for ways of working for more junior team members Proficiency with current industry design and collaboration tools such as Figma, Miro, etc. A working knowledge of: Jira, Confluence, Adobe Creative Suite Previous experience in the retail sector is an advantage. What's in it for you We're all about the little helps. That's why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to: Annual bonus scheme of up to 20% of base salary Holiday starting at 25 days plus a personal day (plus Bank holidays) Buy holiday salary sacrifice scheme (for salaried roles) Private medical insurance Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution Life Assurance - 5 x contractual pay 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave The right to request flexible working from your first day with us Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want Click Here to read more about the full range of benefits we have available for our colleagues About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - ManchesterSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Ideal location - ManchesterSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
In Technology Group Limited
Manchester, Lancashire
Role: Senior 3rd Line Engineer Location: Salford / Eccles Work Structure: Hybrid Salary: £40,000 - £45,000 Job Description: We are working with a leading Managed Service Provider based in Salford / Eccles area of Greater Manchester, who have worked with a variety of industries for the past 10 years. Assisting with all aspects of IT, business growth, cost reduction and security, their goal is to address and overcome the most critical challenges facing businesses each day. The role is full time in the office or out on the field (on average once per week), and occasional work from home opportunities are also available. We are looking for a senior dedicated and driven 3rd Line Engineer who has a wealth of experience within IT Support. Benefits: 25 days holiday rising to 30, plus bank holidays Your birthday off! Flexible working opportunities Hybrid Structure Company vehicle Free parking Referral bonus' Free tickets to sporting events Team building and social events Development plan for career success Role responsibilities: Provide exceptional IT support to a range of clients Support younger team members Troubleshoot escalated issues To support and maintain operating systems Work on client projects, managing and supporting Liase with 3rd parties when applicable Technical requirements: Azure / Azure Virtual Desktop VMWare Office 365 & Applications VoIP / Connectivity Routers and Switch installations Firewall configurations Network setups Please note - Full UK Driving Licence is required. If you are a Senior IT Engineer with 3rd Line experience, you are sociable, enthusiastic and driven (MSP experience highly desired), we want to hear from you! Please apply to be immediately considered. Key Words: 3rd Line IT Engineer, MSP Engineer, Senior Technical, Senior IT Engineer, Third Line In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Role: Senior 3rd Line Engineer Location: Salford / Eccles Work Structure: Hybrid Salary: £40,000 - £45,000 Job Description: We are working with a leading Managed Service Provider based in Salford / Eccles area of Greater Manchester, who have worked with a variety of industries for the past 10 years. Assisting with all aspects of IT, business growth, cost reduction and security, their goal is to address and overcome the most critical challenges facing businesses each day. The role is full time in the office or out on the field (on average once per week), and occasional work from home opportunities are also available. We are looking for a senior dedicated and driven 3rd Line Engineer who has a wealth of experience within IT Support. Benefits: 25 days holiday rising to 30, plus bank holidays Your birthday off! Flexible working opportunities Hybrid Structure Company vehicle Free parking Referral bonus' Free tickets to sporting events Team building and social events Development plan for career success Role responsibilities: Provide exceptional IT support to a range of clients Support younger team members Troubleshoot escalated issues To support and maintain operating systems Work on client projects, managing and supporting Liase with 3rd parties when applicable Technical requirements: Azure / Azure Virtual Desktop VMWare Office 365 & Applications VoIP / Connectivity Routers and Switch installations Firewall configurations Network setups Please note - Full UK Driving Licence is required. If you are a Senior IT Engineer with 3rd Line experience, you are sociable, enthusiastic and driven (MSP experience highly desired), we want to hear from you! Please apply to be immediately considered. Key Words: 3rd Line IT Engineer, MSP Engineer, Senior Technical, Senior IT Engineer, Third Line In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on TrentSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Ideal location - Stoke on TrentSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Ideal location - EssexSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Ideal location - EssexSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Ideal location - Essex Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Essex. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Stoke-on-trent, Staffordshire
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Ideal location - Stoke on Trent Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Stoke on Trent Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester. Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve: * Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. * Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. * Ability to follow documented procedures and adhere to safety and ESD precautions at all times. * Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. * Develop, grow and maintain professional working relationships with all internal stakeholders. * Call Control, Tech Vetting teams. * Ensure process, procedural and contractual agreements are being followed correctly. * Endeavour to provide all customers with the best level of customer service and support. * Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. * Work proactively with call allocators to ensure SLA's are met in the most economic way. * Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded * Any additional activity as directed by Senior Management Key Experience * Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. * Manufacturer recognised accreditations, ie HP/IBM/Dell. Both Server and Desktop. * At least 6 years customer facing IT industry experience. * Capable of working independently on a wide range of products. * Excellent communication skills. * Excellent proven organisational and customer service skills. * Able to work under pressure. * Able to maintain a consistent high standard of quality and professionalism. * Excellent Time management skills. * Team Player - ability to work as part of the team to deliver operational excellence. * Awareness of ITIL methodologies and best practice. * Previous employment in a similar role. * Ability to show flexibility to help the changing needs of the team. * Adhere to company standards and procedures at all times unless otherwise directed. * Maintain excellent customer relationships. * Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service * Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills * MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) * X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) * Laptop Hardware break fix skills (replace all components) * Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) * Will form part of an on call rota covering 24*7*365 call outs Senior Engineer good to have experience/skills * Netapp - major advantage to hold this * Retail/Point of Sale (POS) Personal Attribute * Highly enthusiastic, approachable and self motivated to achieve targets. * Ability to prioritise workload effectively. * A Methodical and accurate approach to the job is critical. * Team focused - a genuine passion to deliver excellence through continuous development and improvement. * Be able to remain positive at all times and influence those around you. * Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. * Good relationship management skills. * Previous Senior Field Engineer experience desirable. * Analytical, with exceptional attention to detail. * Innovative thinking, in terms of service quality and improvements * Full UK Driving Licence. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Senior Desktop Engineer Camberley Are you an experienced Desktop Engineer ready for a new challenge? We have an exciting opportunity to join our client's dynamic team in Camberley, providing crucial support for internal systems and playing a key role in ensuring seamless operations. Responsibilities: Internal Systems Maintenance: Oversee and manage internal systems, ensuring optimal performance and resolving issues promptly. Warehouse Interaction: Collaborate with warehouse personnel to streamline processes and address technical requirements. Troubleshooting: Tackle internal technical issues swiftly, providing effective solutions to maintain a smooth work flow. Imaging Work: Work closely with clients on imaging projects, building laptops, and ensuring efficient deployment. BAU Support: Provide day-to-day support for kit-related matters, handle equipment deliveries, and contribute to the setup and imaging of laptops for clients. Migrations and Installs: Assist in migration projects and installations, contributing to the successful execution of IT initiatives. Technical Requirements: Proficiency in Windows 10/11, Autopilot, and Intune. Familiarity with Windows Server (in-depth knowledge not required). Certification Opportunities: This role offers you the chance to enhance your skill set and progress in your career. Our client provides opportunities for certifications, with costs covered by the employer. Qualifications and Experience: Proven experience in a Desktop Engineer role. Strong technical acumen in Windows environments. Excellent problem-solving skills and a proactive approach to IT support. Previous exposure to imaging projects and BAU support. If you are ready to take the next step in your career and contribute to a thriving IT environment, apply now! Join our client in Camberley and be part of a team committed to excellence in IT support and system maintenance. GCS is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Senior Desktop Engineer Camberley Are you an experienced Desktop Engineer ready for a new challenge? We have an exciting opportunity to join our client's dynamic team in Camberley, providing crucial support for internal systems and playing a key role in ensuring seamless operations. Responsibilities: Internal Systems Maintenance: Oversee and manage internal systems, ensuring optimal performance and resolving issues promptly. Warehouse Interaction: Collaborate with warehouse personnel to streamline processes and address technical requirements. Troubleshooting: Tackle internal technical issues swiftly, providing effective solutions to maintain a smooth work flow. Imaging Work: Work closely with clients on imaging projects, building laptops, and ensuring efficient deployment. BAU Support: Provide day-to-day support for kit-related matters, handle equipment deliveries, and contribute to the setup and imaging of laptops for clients. Migrations and Installs: Assist in migration projects and installations, contributing to the successful execution of IT initiatives. Technical Requirements: Proficiency in Windows 10/11, Autopilot, and Intune. Familiarity with Windows Server (in-depth knowledge not required). Certification Opportunities: This role offers you the chance to enhance your skill set and progress in your career. Our client provides opportunities for certifications, with costs covered by the employer. Qualifications and Experience: Proven experience in a Desktop Engineer role. Strong technical acumen in Windows environments. Excellent problem-solving skills and a proactive approach to IT support. Previous exposure to imaging projects and BAU support. If you are ready to take the next step in your career and contribute to a thriving IT environment, apply now! Join our client in Camberley and be part of a team committed to excellence in IT support and system maintenance. GCS is acting as an Employment Agency in relation to this vacancy.
Senior 2 nd Line Support Engineer - Kent - £35,000 + Excellent benefits & career development Overview: An excellent opportunity has arisen with a leading Managed Service Provider based in Kent. They specialise in providing comprehensive IT Solutions and support to help their clients optimise their technology infrastructure, enhance productivity and achieve their business goals. As the Senior 2 nd Line Support Engineer you will be responsible for delivering exceptional IT support services to the clients remotely from the Kent offices and onsite when required. You will work closely with the clients to address their IT needs, troubleshoot technical issues, and provide proactive solutions to ensure the smooth operations of their IT systems. As well as being a hands on engineer, this role is to provide the next step in someone's career, to take on the leadership role within the team. You will be providing mentoring, team plans, 1-2-1's and being the point of contact for Senior escalations. Role & Responsibilities: Provide second line technical support to clients via phone, email, or on-site visits. Provide leadership, training and mentoring to the team. Dealing with any escalations from the 2 nd Line Engineer before escalating to the 3 rd line team. Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, servers, and network infrastructure. Install, configure, and maintain operating systems and software applications. Perform hardware and software upgrades as needed. Collaborate with the service desk team to ensure timley resolutions of client issues. Document and maintain accurate records of client requests and resolutions in our ticketing system. Assist in the implementation of IT projects, including network upgrades, cloud migrations, and cybersecurity initiatives. Conduct regular system maintenance and health checks to proactively identify and address potential issues. Stay current with industry trends and emerging technologies to provide valuable insights and recommendations to clients. Provide excellent customer service and maintain a positive client relationship. Essential Skills & Experience: Previous experience in IT Support/Helpdesk Role. Previous experience leading a team. Strong knowledge of Windows operating systems. Experience in troubleshooting hardware and software issues. Familiarity with networking concepts and protocols. Experience with cloud-based technologies (e.g., Microsoft 365 & Azure) Relevant certifications such as CompTIA A+, Network+, or MS100 are preferred. Experience with VoIP Phone system preferred. Reliable transportation and a valid driver's license for on-site visits. Desirable: Knowledge of Mac operating systems desirable. Package: £27,500 - £35,000 depending on skills & experience Overtime available 20 days holiday (increasing each year to 25 days) plus bank holidays Career Development Plan Pension Scheme Health Care Membership
May 15, 2024
Full time
Senior 2 nd Line Support Engineer - Kent - £35,000 + Excellent benefits & career development Overview: An excellent opportunity has arisen with a leading Managed Service Provider based in Kent. They specialise in providing comprehensive IT Solutions and support to help their clients optimise their technology infrastructure, enhance productivity and achieve their business goals. As the Senior 2 nd Line Support Engineer you will be responsible for delivering exceptional IT support services to the clients remotely from the Kent offices and onsite when required. You will work closely with the clients to address their IT needs, troubleshoot technical issues, and provide proactive solutions to ensure the smooth operations of their IT systems. As well as being a hands on engineer, this role is to provide the next step in someone's career, to take on the leadership role within the team. You will be providing mentoring, team plans, 1-2-1's and being the point of contact for Senior escalations. Role & Responsibilities: Provide second line technical support to clients via phone, email, or on-site visits. Provide leadership, training and mentoring to the team. Dealing with any escalations from the 2 nd Line Engineer before escalating to the 3 rd line team. Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, servers, and network infrastructure. Install, configure, and maintain operating systems and software applications. Perform hardware and software upgrades as needed. Collaborate with the service desk team to ensure timley resolutions of client issues. Document and maintain accurate records of client requests and resolutions in our ticketing system. Assist in the implementation of IT projects, including network upgrades, cloud migrations, and cybersecurity initiatives. Conduct regular system maintenance and health checks to proactively identify and address potential issues. Stay current with industry trends and emerging technologies to provide valuable insights and recommendations to clients. Provide excellent customer service and maintain a positive client relationship. Essential Skills & Experience: Previous experience in IT Support/Helpdesk Role. Previous experience leading a team. Strong knowledge of Windows operating systems. Experience in troubleshooting hardware and software issues. Familiarity with networking concepts and protocols. Experience with cloud-based technologies (e.g., Microsoft 365 & Azure) Relevant certifications such as CompTIA A+, Network+, or MS100 are preferred. Experience with VoIP Phone system preferred. Reliable transportation and a valid driver's license for on-site visits. Desirable: Knowledge of Mac operating systems desirable. Package: £27,500 - £35,000 depending on skills & experience Overtime available 20 days holiday (increasing each year to 25 days) plus bank holidays Career Development Plan Pension Scheme Health Care Membership
An exciting opportunity for a 2nd Line Engineer to join a company in Liverpool City Centre with a fantastic working culture. As a 2nd Line Engineer in the IT Support team you will be responsible for 1st and 2nd line queries but you will also triage 3rd line enquiries for the Senior IT Engineers. This is a hybrid opportunity and offers Flexible working within core hours. Company Benefits: Hybrid Working Charity events Private Health Care Pension 23 days annual leave plus Bank Holidays Experience Required: 2 years experience supporting a office IT Infrastructure Microsoft experience, including O365, AD, Group Policy, Azure and Intune Excellent troubleshooting skills, including printers and desktops Experience managing physical, virtual and cloud infrastructure Networking understanding is very much desired Main Responsibilities as a 2nd Line Engineer: Provide IT Support to colleagues in a timely manner Mobile Device Management Configuration wireless access points and DNS Work closely with colleagues and be a team player
May 15, 2024
Full time
An exciting opportunity for a 2nd Line Engineer to join a company in Liverpool City Centre with a fantastic working culture. As a 2nd Line Engineer in the IT Support team you will be responsible for 1st and 2nd line queries but you will also triage 3rd line enquiries for the Senior IT Engineers. This is a hybrid opportunity and offers Flexible working within core hours. Company Benefits: Hybrid Working Charity events Private Health Care Pension 23 days annual leave plus Bank Holidays Experience Required: 2 years experience supporting a office IT Infrastructure Microsoft experience, including O365, AD, Group Policy, Azure and Intune Excellent troubleshooting skills, including printers and desktops Experience managing physical, virtual and cloud infrastructure Networking understanding is very much desired Main Responsibilities as a 2nd Line Engineer: Provide IT Support to colleagues in a timely manner Mobile Device Management Configuration wireless access points and DNS Work closely with colleagues and be a team player
IT Support Engineer (MSP) Role - IT Support Engineer Location - Warrington Salary - £25,000 - £30,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for an IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Key Duties and Responsibilities: Log, process and manage support tasks from all sources: calls, emails and tickets. Provide triage and advice to clients, following defined escalations paths, as appropriate. Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Where senior colleagues delegate tasks to you, carry out, record and report them accordingly. Preparation of end user equipment primarily desktops, laptops, mobile devices and networking equipment. Technical Skills: MS Office 365 administration Active Directory, Group Policy, Azure AD MDM Virtualisation Technologies - VMWare/ Hyper-V Windows Desktop Environments inc Windows 7 to 11 VOIP Telephony Systems configuration and administration. 2 Factor Authentication Networking- DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!
May 15, 2024
Full time
IT Support Engineer (MSP) Role - IT Support Engineer Location - Warrington Salary - £25,000 - £30,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for an IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Key Duties and Responsibilities: Log, process and manage support tasks from all sources: calls, emails and tickets. Provide triage and advice to clients, following defined escalations paths, as appropriate. Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Where senior colleagues delegate tasks to you, carry out, record and report them accordingly. Preparation of end user equipment primarily desktops, laptops, mobile devices and networking equipment. Technical Skills: MS Office 365 administration Active Directory, Group Policy, Azure AD MDM Virtualisation Technologies - VMWare/ Hyper-V Windows Desktop Environments inc Windows 7 to 11 VOIP Telephony Systems configuration and administration. 2 Factor Authentication Networking- DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!
Senior 2nd Line Support Engineer - Kent - £35,000 + Excellent benefits & career development Overview: An excellent opportunity has arisen with a leading Managed Service Provider based in Kent. They specialise in providing comprehensive IT Solutions and support to help their clients optimise their technology infrastructure, enhance productivity and achieve their business goals. As the Senior 2nd Line Support Engineer you will be responsible for delivering exceptional IT support services to the clients remotely from the Kent offices and onsite when required. You will work closely with the clients to address their IT needs, troubleshoot technical issues, and provide proactive solutions to ensure the smooth operations of their IT systems. As well as being a hands on engineer, this role is to provide the next step in someone s career, to take on the leadership role within the team. You will be providing mentoring, team plans, 1-2-1 s and being the point of contact for Senior escalations. Role & Responsibilities: Provide second line technical support to clients via phone, email, or on-site visits. Provide leadership, training and mentoring to the team. Dealing with any escalations from the 2nd Line Engineer before escalating to the 3rd line team. Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, servers, and network infrastructure. Install, configure, and maintain operating systems and software applications. Perform hardware and software upgrades as needed. Collaborate with the service desk team to ensure timley resolutions of client issues. Document and maintain accurate records of client requests and resolutions in our ticketing system. Assist in the implementation of IT projects, including network upgrades, cloud migrations, and cybersecurity initiatives. Conduct regular system maintenance and health checks to proactively identify and address potential issues. Stay current with industry trends and emerging technologies to provide valuable insights and recommendations to clients. Provide excellent customer service and maintain a positive client relationship. Essential Skills & Experience: Previous experience in IT Support/Helpdesk Role. Previous experience leading a team. Strong knowledge of Windows operating systems. Experience in troubleshooting hardware and software issues. Familiarity with networking concepts and protocols. Experience with cloud-based technologies (e.g., Microsoft 365 & Azure) Relevant certifications such as CompTIA A+, Network+, or MS100 are preferred. Experience with VoIP Phone system preferred. Reliable transportation and a valid driver's license for on-site visits. Desirable: Knowledge of Mac operating systems desirable. Package: £27,500 - £35,000 depending on skills & experience Overtime available 20 days holiday (increasing each year to 25 days) plus bank holidays Career Development Plan Pension Scheme Health Care Membership
May 15, 2024
Full time
Senior 2nd Line Support Engineer - Kent - £35,000 + Excellent benefits & career development Overview: An excellent opportunity has arisen with a leading Managed Service Provider based in Kent. They specialise in providing comprehensive IT Solutions and support to help their clients optimise their technology infrastructure, enhance productivity and achieve their business goals. As the Senior 2nd Line Support Engineer you will be responsible for delivering exceptional IT support services to the clients remotely from the Kent offices and onsite when required. You will work closely with the clients to address their IT needs, troubleshoot technical issues, and provide proactive solutions to ensure the smooth operations of their IT systems. As well as being a hands on engineer, this role is to provide the next step in someone s career, to take on the leadership role within the team. You will be providing mentoring, team plans, 1-2-1 s and being the point of contact for Senior escalations. Role & Responsibilities: Provide second line technical support to clients via phone, email, or on-site visits. Provide leadership, training and mentoring to the team. Dealing with any escalations from the 2nd Line Engineer before escalating to the 3rd line team. Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, servers, and network infrastructure. Install, configure, and maintain operating systems and software applications. Perform hardware and software upgrades as needed. Collaborate with the service desk team to ensure timley resolutions of client issues. Document and maintain accurate records of client requests and resolutions in our ticketing system. Assist in the implementation of IT projects, including network upgrades, cloud migrations, and cybersecurity initiatives. Conduct regular system maintenance and health checks to proactively identify and address potential issues. Stay current with industry trends and emerging technologies to provide valuable insights and recommendations to clients. Provide excellent customer service and maintain a positive client relationship. Essential Skills & Experience: Previous experience in IT Support/Helpdesk Role. Previous experience leading a team. Strong knowledge of Windows operating systems. Experience in troubleshooting hardware and software issues. Familiarity with networking concepts and protocols. Experience with cloud-based technologies (e.g., Microsoft 365 & Azure) Relevant certifications such as CompTIA A+, Network+, or MS100 are preferred. Experience with VoIP Phone system preferred. Reliable transportation and a valid driver's license for on-site visits. Desirable: Knowledge of Mac operating systems desirable. Package: £27,500 - £35,000 depending on skills & experience Overtime available 20 days holiday (increasing each year to 25 days) plus bank holidays Career Development Plan Pension Scheme Health Care Membership
My client, a dynamic and agile private sector company is seeking a skilled Senior Desktop Engineer to join their End User Computing team with enterprise level experience who can hit the ground running. You'll play an instrumental role in supporting their customers and shareholders whilst being given plenty of opportunity to better your skillset and take on new challenges through employee development. The Senior Desktop Engineer will provide enterprise support to multiple large clients at several sites across the Southwest. The role will involve managing and administering the technology and tools used to provision and support end user devices throughout their lifecycle. This role is hybrid working, with a realistic expectation to attend the office in Plymouth one day a week. Job Overview: You will be responsible for ensuring the stability, security, and optimal performance of desktops, laptops, tables and mobile devices, as well as providing technical expertise to resolve complex issues. This position offers an exciting opportunity for a seasoned professional to contribute to the success of projects and mentor junior team members. Responsibilities: Design, deploy, and maintain end user computing solutions. Provide advanced technical support. Collaborate with cross-functional teams to implement and optimise products and solutions. Evaluate and recommend hardware and software solutions to meet business requirements. Conduct regular system audits for security and performance enhancements (automation). Mentor and guide junior desktop engineers. Stay current with industry trends and emerging technologies. Requirements: Proven experience with device management technologies such as: Microsoft Configuration Manager, Microsoft Intune, Apple Business Manager, Samsung Knox, Google Workspace, Ivanti MobileIron Strong expertise in end user operating systems (Windows, Android, iOS) and applications. Excellent troubleshooting and problem-solving skills. Ability to work independently and collaboratively in a team environment. Effective communication and interpersonal skills. Relevant certifications including one of more of: Microsoft Certified (Windows 10, MCP, MCTS, etc.), ITIL v3 Foundation A full UK Driving License will be required for this role If this sounds like you, get in touch! What do you get? Being part of a highly technical and skilled team Work in a flexible environment Flexible working, with 4 days per week working from home Mobile devices provided Varied training opportunities CVs to Nick ASAP for immediate review
May 15, 2024
Full time
My client, a dynamic and agile private sector company is seeking a skilled Senior Desktop Engineer to join their End User Computing team with enterprise level experience who can hit the ground running. You'll play an instrumental role in supporting their customers and shareholders whilst being given plenty of opportunity to better your skillset and take on new challenges through employee development. The Senior Desktop Engineer will provide enterprise support to multiple large clients at several sites across the Southwest. The role will involve managing and administering the technology and tools used to provision and support end user devices throughout their lifecycle. This role is hybrid working, with a realistic expectation to attend the office in Plymouth one day a week. Job Overview: You will be responsible for ensuring the stability, security, and optimal performance of desktops, laptops, tables and mobile devices, as well as providing technical expertise to resolve complex issues. This position offers an exciting opportunity for a seasoned professional to contribute to the success of projects and mentor junior team members. Responsibilities: Design, deploy, and maintain end user computing solutions. Provide advanced technical support. Collaborate with cross-functional teams to implement and optimise products and solutions. Evaluate and recommend hardware and software solutions to meet business requirements. Conduct regular system audits for security and performance enhancements (automation). Mentor and guide junior desktop engineers. Stay current with industry trends and emerging technologies. Requirements: Proven experience with device management technologies such as: Microsoft Configuration Manager, Microsoft Intune, Apple Business Manager, Samsung Knox, Google Workspace, Ivanti MobileIron Strong expertise in end user operating systems (Windows, Android, iOS) and applications. Excellent troubleshooting and problem-solving skills. Ability to work independently and collaboratively in a team environment. Effective communication and interpersonal skills. Relevant certifications including one of more of: Microsoft Certified (Windows 10, MCP, MCTS, etc.), ITIL v3 Foundation A full UK Driving License will be required for this role If this sounds like you, get in touch! What do you get? Being part of a highly technical and skilled team Work in a flexible environment Flexible working, with 4 days per week working from home Mobile devices provided Varied training opportunities CVs to Nick ASAP for immediate review