Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Apprentices are in demand If you're curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for hardware support - there's a future in tech for you! Our IT Technician Apprenticeship turns problem-solvers like you into skilled operator in the world's most popular ;You'll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With QA's career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Master's degree, completely ; Apply now! What you will specialise in: Understanding networking and architecture Working with mobile and operating systems Exploring the capabilities of cloud Using business processes Coding and logic About you: Team player Excellent communication skills Willing to learn Organised A problem solver who's always up for a challenge What you need to start an IT apprenticeship: 5 GCSEs total English and Maths GCSE grade D or above 3 GCSEs grade A-C in any other subject Have lived in the UK or (EEA) European Economic Area for the last 3 years Interested? Apply today! Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door. Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completingThis apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA: When it comes to your future, a QA apprenticeship can open doors and change the game. The outcomes speak for themselves:In the last decade, we've jump-started the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like BBC, Barclays, Vodafone, Fujitsu and British Airways. Apply now and power your potential! Based on end-point assessments by the BCS 2020 PLEASE NOTE This is a training opportunity that may lead to an ;
May 17, 2024
Full time
Apprentices are in demand If you're curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for hardware support - there's a future in tech for you! Our IT Technician Apprenticeship turns problem-solvers like you into skilled operator in the world's most popular ;You'll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With QA's career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Master's degree, completely ; Apply now! What you will specialise in: Understanding networking and architecture Working with mobile and operating systems Exploring the capabilities of cloud Using business processes Coding and logic About you: Team player Excellent communication skills Willing to learn Organised A problem solver who's always up for a challenge What you need to start an IT apprenticeship: 5 GCSEs total English and Maths GCSE grade D or above 3 GCSEs grade A-C in any other subject Have lived in the UK or (EEA) European Economic Area for the last 3 years Interested? Apply today! Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door. Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completingThis apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA: When it comes to your future, a QA apprenticeship can open doors and change the game. The outcomes speak for themselves:In the last decade, we've jump-started the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like BBC, Barclays, Vodafone, Fujitsu and British Airways. Apply now and power your potential! Based on end-point assessments by the BCS 2020 PLEASE NOTE This is a training opportunity that may lead to an ;
Apprentices are in demand If you're curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for hardware support - there's a future in tech for you! Our IT Technician Apprenticeship turns problem-solvers like you into skilled operator in the world's most popular ;You'll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With QA's career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Master's degree, completely ; Apply now! What you will specialise in: Understanding networking and architecture Working with mobile and operating systems Exploring the capabilities of cloud Using business processes Coding and logic About you: Team player Excellent communication skills Willing to learn Organised A problem solver who's always up for a challenge What you need to start an IT apprenticeship: 5 GCSEs total English and Maths GCSE grade D or above 3 GCSEs grade A-C in any other subject Have lived in the UK or (EEA) European Economic Area for the last 3 years Interested? Apply today! Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door. Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completingThis apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA: When it comes to your future, a QA apprenticeship can open doors and change the game. The outcomes speak for themselves:In the last decade, we've jump-started the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like BBC, Barclays, Vodafone, Fujitsu and British Airways. Apply now and power your potential! Based on end-point assessments by the BCS 2020 PLEASE NOTE This is a training opportunity that may lead to an ;
May 17, 2024
Full time
Apprentices are in demand If you're curious about the Cloud, interested in IT, have an affinity for AI or a soft spot for hardware support - there's a future in tech for you! Our IT Technician Apprenticeship turns problem-solvers like you into skilled operator in the world's most popular ;You'll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With QA's career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Master's degree, completely ; Apply now! What you will specialise in: Understanding networking and architecture Working with mobile and operating systems Exploring the capabilities of cloud Using business processes Coding and logic About you: Team player Excellent communication skills Willing to learn Organised A problem solver who's always up for a challenge What you need to start an IT apprenticeship: 5 GCSEs total English and Maths GCSE grade D or above 3 GCSEs grade A-C in any other subject Have lived in the UK or (EEA) European Economic Area for the last 3 years Interested? Apply today! Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door. Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completingThis apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA: When it comes to your future, a QA apprenticeship can open doors and change the game. The outcomes speak for themselves:In the last decade, we've jump-started the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like BBC, Barclays, Vodafone, Fujitsu and British Airways. Apply now and power your potential! Based on end-point assessments by the BCS 2020 PLEASE NOTE This is a training opportunity that may lead to an ;
IT Support Technician - Maidstone - £30K + Benefits An excellent opportunity has arisen within a field leading client of ours currently looking for an IT Support Technician who will be the first point of contact for all staff across the group who may require IT support. To triage issues, determining whether it can be fixed immediately or needs escalating. What skills and experiences are essential to do this job? Excellent customer service mentality and skill set Dedicated to improving the service provided by the team and department Excellent communication skills and interface at all levels Excellent telephone manner Excellent organisational skills Excellent written and verbal communication with the ability to communicate complex/technical information Flexible and enthusiastic Articulate and confident Extremely pro-active approach to providing support Ability to effectively prioritize and execute tasks in a high-pressure environment Highly self-motivated and directed Keen attention to detail Team-oriented and skilled in working within a collaborative environment The ability and willingness to proactively take ownership of a task and follow it through to completion Proven experience working on a busy service desk/help desk Experience of the following is essential: Hands on experience of Office 365 Active Directory - Azure and On Prem Helpdesk Incident Logging and escalation Windows 10/11 MS Office suite MS Exchange Online Networking including: TCP IP Routing, VLAN, IP telephony Main duties of the role: Ensure that customer's expectations are met and exceeded Participate in and manage the processing of incoming calls to the Service Desk via both telephone, helpdesk system and e-mail to ensure courteous, timely and effective resolution of end user issues Undertake or delegate where required daily security checks to ensure we remain compliant and resilient to security breaches Work in collaboration with other departments to ensure the smooth delivery of projects, ensuring you monitor incident trends and anticipate potential problems for proactive resolution Providing desktop/laptop/Surface Pro support Diagnosing and resolving technical issues Escalating IT issues where necessary Setting up and configuring new laptops and desktops Installing authorised software to laptops and desktops Ensuring security and upgrades are applied to desktops and laptops and kept up to date Fault finding to laptops and desktops Reporting faults and maintaining logs on Servers, desktops and laptops Ensuring all logs for equipment and users are maintained Setting up new users and disabling expired accounts in accordance with HR requirements Ensuring that a high level of customer service and support is provided to all internal and external customer This really is an excellent opportunity to join a small team who can offer progression and development. For more information and a full job description, please contact Ben Turner at BRT Consulting.
May 17, 2024
Full time
IT Support Technician - Maidstone - £30K + Benefits An excellent opportunity has arisen within a field leading client of ours currently looking for an IT Support Technician who will be the first point of contact for all staff across the group who may require IT support. To triage issues, determining whether it can be fixed immediately or needs escalating. What skills and experiences are essential to do this job? Excellent customer service mentality and skill set Dedicated to improving the service provided by the team and department Excellent communication skills and interface at all levels Excellent telephone manner Excellent organisational skills Excellent written and verbal communication with the ability to communicate complex/technical information Flexible and enthusiastic Articulate and confident Extremely pro-active approach to providing support Ability to effectively prioritize and execute tasks in a high-pressure environment Highly self-motivated and directed Keen attention to detail Team-oriented and skilled in working within a collaborative environment The ability and willingness to proactively take ownership of a task and follow it through to completion Proven experience working on a busy service desk/help desk Experience of the following is essential: Hands on experience of Office 365 Active Directory - Azure and On Prem Helpdesk Incident Logging and escalation Windows 10/11 MS Office suite MS Exchange Online Networking including: TCP IP Routing, VLAN, IP telephony Main duties of the role: Ensure that customer's expectations are met and exceeded Participate in and manage the processing of incoming calls to the Service Desk via both telephone, helpdesk system and e-mail to ensure courteous, timely and effective resolution of end user issues Undertake or delegate where required daily security checks to ensure we remain compliant and resilient to security breaches Work in collaboration with other departments to ensure the smooth delivery of projects, ensuring you monitor incident trends and anticipate potential problems for proactive resolution Providing desktop/laptop/Surface Pro support Diagnosing and resolving technical issues Escalating IT issues where necessary Setting up and configuring new laptops and desktops Installing authorised software to laptops and desktops Ensuring security and upgrades are applied to desktops and laptops and kept up to date Fault finding to laptops and desktops Reporting faults and maintaining logs on Servers, desktops and laptops Ensuring all logs for equipment and users are maintained Setting up new users and disabling expired accounts in accordance with HR requirements Ensuring that a high level of customer service and support is provided to all internal and external customer This really is an excellent opportunity to join a small team who can offer progression and development. For more information and a full job description, please contact Ben Turner at BRT Consulting.
IT Application Support Technician Location: Trowbridge, Wiltshire - Onsite Salary: £25,000 - £26,000 a year - Permanent, Full Time. AlertSystems is a leading supplier of integrated electronic security systems, with an enviable blue-chip client base and a reputation for being an outstanding security service provider. We are seeking an enthusiastic, positive and ambitious technician to join our IT support team. In this full time,permanent role you will be providing remote customer support via telephone, email and remote support tool. Job Description An additional IT support technician is required to provide application support to our customers who use our IT based software, hardware and SaaS offerings. As an IT application support technician you will have excellent knowledge of Microsoft desktop operating systems, gained in a support service desk / help desk environment and will be a logical thinker able to demonstrate problem solving skills in a time-efficient manner as well as having a good all round knowledge of IT. Ideally, you will be educated to A level standard, BTEC or equivalent in an IT capacity and be self-motivated, forward thinking and eager to learn. Desired skills Previous IT remote phone support experience. Support desk experience. Working knowledge of LAN, WAN, VPN, Firewalls. Working knowledge of Microsoft SQL. Experience in fault diagnosis of networking hardware. Experience in supporting Microsoft Windows Server and desktop operating systems. Experience of hardware assembly e.g. servers and workstations. Experience of Linux OS and containers. Personal Qualities Self-motivated, enthusiastic with a 'can do' attitude. Excellent communication skills including a good telephone manner. Sound planning, organising and prioritising abilities. Target focused. Flexible to cope with change and is proactive. Ability to work well individually or as part of a team. Benefits 20 days holiday per annum (increasing with length of service) + Bank Holidays Birthday off Group Pension contributions. Free on-site parking. Benefit Hub incentives. Medicash plan.
May 17, 2024
Full time
IT Application Support Technician Location: Trowbridge, Wiltshire - Onsite Salary: £25,000 - £26,000 a year - Permanent, Full Time. AlertSystems is a leading supplier of integrated electronic security systems, with an enviable blue-chip client base and a reputation for being an outstanding security service provider. We are seeking an enthusiastic, positive and ambitious technician to join our IT support team. In this full time,permanent role you will be providing remote customer support via telephone, email and remote support tool. Job Description An additional IT support technician is required to provide application support to our customers who use our IT based software, hardware and SaaS offerings. As an IT application support technician you will have excellent knowledge of Microsoft desktop operating systems, gained in a support service desk / help desk environment and will be a logical thinker able to demonstrate problem solving skills in a time-efficient manner as well as having a good all round knowledge of IT. Ideally, you will be educated to A level standard, BTEC or equivalent in an IT capacity and be self-motivated, forward thinking and eager to learn. Desired skills Previous IT remote phone support experience. Support desk experience. Working knowledge of LAN, WAN, VPN, Firewalls. Working knowledge of Microsoft SQL. Experience in fault diagnosis of networking hardware. Experience in supporting Microsoft Windows Server and desktop operating systems. Experience of hardware assembly e.g. servers and workstations. Experience of Linux OS and containers. Personal Qualities Self-motivated, enthusiastic with a 'can do' attitude. Excellent communication skills including a good telephone manner. Sound planning, organising and prioritising abilities. Target focused. Flexible to cope with change and is proactive. Ability to work well individually or as part of a team. Benefits 20 days holiday per annum (increasing with length of service) + Bank Holidays Birthday off Group Pension contributions. Free on-site parking. Benefit Hub incentives. Medicash plan.
Are you an IT operations technician/Infrastructure engineer looking for your next challenge? You MUST have experience working within Insurance (London market preferably) & also the following experience below: - MSSQL/VMware/ Windows Server.- Microsoft applications including Office 365, Microsoft server and desktop operation systems.- Virtualisation and VDI with a familiarity with remote desktop applications and help desk software. - Networking and wireless technologies.- IT related security products/services.- Financial services related third party applications such as Eclipse, RMS, VIPR, ECF, Sequel Claims, Cognos, Sun Accounts is not essential but would be advantageous Main Purpose of the role: The IT Operations team is responsible for maintaining the company's IT services and equipment including troubleshooting, detecting, and solving technical problems, installing/ updating hardware and software and providing high quality support to improve the organisational effectiveness and colleague's productivity Please only apply if you have worked in Insurance and this client does not offer sponsorship.
May 17, 2024
Full time
Are you an IT operations technician/Infrastructure engineer looking for your next challenge? You MUST have experience working within Insurance (London market preferably) & also the following experience below: - MSSQL/VMware/ Windows Server.- Microsoft applications including Office 365, Microsoft server and desktop operation systems.- Virtualisation and VDI with a familiarity with remote desktop applications and help desk software. - Networking and wireless technologies.- IT related security products/services.- Financial services related third party applications such as Eclipse, RMS, VIPR, ECF, Sequel Claims, Cognos, Sun Accounts is not essential but would be advantageous Main Purpose of the role: The IT Operations team is responsible for maintaining the company's IT services and equipment including troubleshooting, detecting, and solving technical problems, installing/ updating hardware and software and providing high quality support to improve the organisational effectiveness and colleague's productivity Please only apply if you have worked in Insurance and this client does not offer sponsorship.
Do you have experience providing first-level technical support, and are you seeking a new job in Kenilworth? Jonathan Lee Recruitment is helping a market-leading wireless fire company find a full-time Technical Support Technician help the technical department supporting existing business needs that arise from the installation of our systems. This role is part of the Business Unit Directors samll team of 4 and will provide support to sales managers during site surveys. The role would suit a Fire Engineer who is looking for an office based role. As the Technical Support Technician, you will be responsible for providing direct first level assistance to customers for all front engineering, fault finding and general technical requirements. The role will provide first level assistance to customers in the field and remotely by trouble shooting and fact finding to solve problems related to the incorrect use of the products. The key duties and responsibilities in this Technical Support role, you can expect to take on some of the following: Conduct feasibility and point to point radio surveys in accordance with British and European codes of practice. Work closely with the Regional Sales team to support the business in minimizing technical issues. Cross functional collaboration with key areas of the business such as sales, customer services and product management. Supervise and organise technical assistance to customers, out in the field and remotely. Provide technical analysis of projects in cooperation with external specifiers. Be informed on fire security standards and make sure they are applied when offers are issued. Analyze devices returned from field with the help of technical instruments. To apply for this Wireless Fire Technical Support Technician position, your soft skills, expertise, and experience should include: Good technical and electronic knowledge Problem-solving and troubleshooting experience Ability to analyse and deal with customer queries over the phone The ability to work autonomously and build relationships in a team Previous experience in the wireless fire industry is an advantage Outstanding levels of communication and customer service skills If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with a salary of £28,000 and a wide range of benefits. If this full-time Wireless Fire Technical Support Technician job in Kenilworth motivates and inspires you, please apply with Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 17, 2024
Full time
Do you have experience providing first-level technical support, and are you seeking a new job in Kenilworth? Jonathan Lee Recruitment is helping a market-leading wireless fire company find a full-time Technical Support Technician help the technical department supporting existing business needs that arise from the installation of our systems. This role is part of the Business Unit Directors samll team of 4 and will provide support to sales managers during site surveys. The role would suit a Fire Engineer who is looking for an office based role. As the Technical Support Technician, you will be responsible for providing direct first level assistance to customers for all front engineering, fault finding and general technical requirements. The role will provide first level assistance to customers in the field and remotely by trouble shooting and fact finding to solve problems related to the incorrect use of the products. The key duties and responsibilities in this Technical Support role, you can expect to take on some of the following: Conduct feasibility and point to point radio surveys in accordance with British and European codes of practice. Work closely with the Regional Sales team to support the business in minimizing technical issues. Cross functional collaboration with key areas of the business such as sales, customer services and product management. Supervise and organise technical assistance to customers, out in the field and remotely. Provide technical analysis of projects in cooperation with external specifiers. Be informed on fire security standards and make sure they are applied when offers are issued. Analyze devices returned from field with the help of technical instruments. To apply for this Wireless Fire Technical Support Technician position, your soft skills, expertise, and experience should include: Good technical and electronic knowledge Problem-solving and troubleshooting experience Ability to analyse and deal with customer queries over the phone The ability to work autonomously and build relationships in a team Previous experience in the wireless fire industry is an advantage Outstanding levels of communication and customer service skills If you're looking to make a positive impact and create change, possessing an inclusive and committed approach, you'll be rewarded with a salary of £28,000 and a wide range of benefits. If this full-time Wireless Fire Technical Support Technician job in Kenilworth motivates and inspires you, please apply with Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Job Role: IT Operations Manager Location: Sheffield Salary: 35,000 - 50,000 D.O.E Overview: Seeking an experienced IT Technician or IT Manager to oversee the management, installation, maintenance, availability, and integrity of the technical infrastructure. The role involves leading a team, enhancing system effectiveness, and managing the budget. Key Responsibilities: Lead and manage a team of technical staff. Refine and deliver the digital strategy. Manage and oversee the technical helpdesk system, ensuring all support requests are addressed according to established procedures. Support, maintain, and manage a wide range of technical systems. Deliver day-to-day technical support to all users, addressing ongoing issues. Manage operational relationships with third-party contractors, ensuring clear communication and resolution of issues, and adherence to Service Level Agreements. Promote good technical practices among users and ensure appropriate use of equipment. Play a leading role in annual planning processes, including budget development, business continuity, and disaster recovery. Ensure effective stewardship of resources through regular auditing and hardware management. Collaborate with business support, and e-Learning staff to understand and support ongoing technology requirements. Analyse hardware and software requests to recommend appropriate solutions. Manage the annual budget, ensuring procurement processes are followed and relevant records are maintained. Maintain an up-to-date asset register for tracking assets. Keep policies and procedural documentation current, including maintenance contracts and warranties. Report monthly to senior leadership on operations and development work. Ensure troubleshooting is conducted and documented before escalating incidents. Maintain backup of electronic data. Ensure compliance with security requirements and implement robust processes. Manage the implementation and testing of new systems. Support centrally managed projects to ensure effective implementation, monitoring, and evaluation. Manage and maintain communication systems. Collaborate with third-party suppliers to resolve faults or install new systems. Develop and test disaster recovery platforms and procedures in conjunction with the Security and Compliance Manager. Drive personal and team professional development in line with the organization's requirements. Work closely with e-Learning, Premises Manager, and other staff to implement the digital strategy. Manage a development group to monitor and evaluate the effectiveness of technical usage. Identify and address barriers to staff development and project progression. Decision-Making Responsibilities: Evaluate and influence the impacts of decisions made. Make recommendations on appropriate systems to meet strategic objectives in consultation with senior leadership. Determine the most appropriate technology solutions and investments. Make budgetary decisions and decide on escalations when necessary. Experience required. Extensive technical expertise Proven experience with server and network infrastructure Proven experience in designing technical systems Experience managing a Google Workspace environment Experience managing third-party service providers Skilled in diagnosing and resolving technical issues Experience implementing technical solutions Experience leading a technical team In-depth knowledge of hardware and software Familiarity with project management methodology Experience deploying and managing a mixed device environment (Windows, Chromebooks, and mobile devices) Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
Job Role: IT Operations Manager Location: Sheffield Salary: 35,000 - 50,000 D.O.E Overview: Seeking an experienced IT Technician or IT Manager to oversee the management, installation, maintenance, availability, and integrity of the technical infrastructure. The role involves leading a team, enhancing system effectiveness, and managing the budget. Key Responsibilities: Lead and manage a team of technical staff. Refine and deliver the digital strategy. Manage and oversee the technical helpdesk system, ensuring all support requests are addressed according to established procedures. Support, maintain, and manage a wide range of technical systems. Deliver day-to-day technical support to all users, addressing ongoing issues. Manage operational relationships with third-party contractors, ensuring clear communication and resolution of issues, and adherence to Service Level Agreements. Promote good technical practices among users and ensure appropriate use of equipment. Play a leading role in annual planning processes, including budget development, business continuity, and disaster recovery. Ensure effective stewardship of resources through regular auditing and hardware management. Collaborate with business support, and e-Learning staff to understand and support ongoing technology requirements. Analyse hardware and software requests to recommend appropriate solutions. Manage the annual budget, ensuring procurement processes are followed and relevant records are maintained. Maintain an up-to-date asset register for tracking assets. Keep policies and procedural documentation current, including maintenance contracts and warranties. Report monthly to senior leadership on operations and development work. Ensure troubleshooting is conducted and documented before escalating incidents. Maintain backup of electronic data. Ensure compliance with security requirements and implement robust processes. Manage the implementation and testing of new systems. Support centrally managed projects to ensure effective implementation, monitoring, and evaluation. Manage and maintain communication systems. Collaborate with third-party suppliers to resolve faults or install new systems. Develop and test disaster recovery platforms and procedures in conjunction with the Security and Compliance Manager. Drive personal and team professional development in line with the organization's requirements. Work closely with e-Learning, Premises Manager, and other staff to implement the digital strategy. Manage a development group to monitor and evaluate the effectiveness of technical usage. Identify and address barriers to staff development and project progression. Decision-Making Responsibilities: Evaluate and influence the impacts of decisions made. Make recommendations on appropriate systems to meet strategic objectives in consultation with senior leadership. Determine the most appropriate technology solutions and investments. Make budgetary decisions and decide on escalations when necessary. Experience required. Extensive technical expertise Proven experience with server and network infrastructure Proven experience in designing technical systems Experience managing a Google Workspace environment Experience managing third-party service providers Skilled in diagnosing and resolving technical issues Experience implementing technical solutions Experience leading a technical team In-depth knowledge of hardware and software Familiarity with project management methodology Experience deploying and managing a mixed device environment (Windows, Chromebooks, and mobile devices) Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
We are pleased to assist our small but established IT company, that takes pride in a close-knit supportive work community. They have a fantastic team of friendly IT technicians with an openness and supportive nature. A rewarding, diverse job, which provides on-site IT support to our school-based clients. The candidate must have a friendly approachable nature, be able to communicate effectively and develop a good rapport with staff and clients. You will be based mainly in in a secondary school, with some onsite visits to other local sites. You will be responsible for looking after our client's day-to-day 2nd line IT needs, while also being remotely supported by your colleagues and the wider team. The right candidate can expect a good deal of autonomy, flexibility, and freedom to make their own decisions, while working with an approachable and supportive management team. This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning. This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning. Car and driving license are essential for this role. Fuel expenses at 45p per mile.
May 17, 2024
Full time
We are pleased to assist our small but established IT company, that takes pride in a close-knit supportive work community. They have a fantastic team of friendly IT technicians with an openness and supportive nature. A rewarding, diverse job, which provides on-site IT support to our school-based clients. The candidate must have a friendly approachable nature, be able to communicate effectively and develop a good rapport with staff and clients. You will be based mainly in in a secondary school, with some onsite visits to other local sites. You will be responsible for looking after our client's day-to-day 2nd line IT needs, while also being remotely supported by your colleagues and the wider team. The right candidate can expect a good deal of autonomy, flexibility, and freedom to make their own decisions, while working with an approachable and supportive management team. This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning. This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning. Car and driving license are essential for this role. Fuel expenses at 45p per mile.
JTH Recruitment are working with our IT client that have an exciting opportunity for a Hardware Technician to join their customer focused team. Our client are an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that our teams want to be part of. Some examples of this are 25 days of holiday plus bank holidays (pro-rata for part-time employees), bonus schemes, an on-site recreational room and events organised by both the company and the team. The successful Hardware Technician will be joining a great team of people and you will get continued support, training and development. The role would also be suitable for a recent IT Graduate or College leaver. The role is based just outside of Peterborough and Stamford and due to location candidates must be able to drive. The main task will be the building of touchscreen EPoS systems ready to be installed by our team of engineers across the UK WHAT YOU LL BE DOING System builds Pre-install scanner set-up. Disk and Hotkey set-up. Till and peripheral building/testing prior to installation. Liaise with front office for installation dates. Work closely with the installation engineers and customer support to ensure every installation runs smoothly, on time and with the correct equipment. Stock Shipping of replacement parts as required, on time and to the correct address. Recording/allocating stock serial numbers To keep the stock room/build area clean and tidy. Report stock shortages to hardware manager. Stocktaking on a bi-weekly basis. General Duties Cleaning of second hand/returned equipment. Repair faulty equipment if possible. Test repaired equipment. Chase customers for return of loan/faulty equipment. YOU SHOULD APPLY IF: You have a full clean driving licence. You have previous experience of working as part of a team. Demonstrable organisational skills, including time management, prioritisation of tasks and self-motivation. Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach. You are a confident and clear communicator. You have an excellent professional manner at all times. You are hardworking and committed, with a sense of humour.
May 17, 2024
Full time
JTH Recruitment are working with our IT client that have an exciting opportunity for a Hardware Technician to join their customer focused team. Our client are an incredibly compassionate employer who believes that flexibility and understanding are fundamental to creating the kind of workplace that our teams want to be part of. Some examples of this are 25 days of holiday plus bank holidays (pro-rata for part-time employees), bonus schemes, an on-site recreational room and events organised by both the company and the team. The successful Hardware Technician will be joining a great team of people and you will get continued support, training and development. The role would also be suitable for a recent IT Graduate or College leaver. The role is based just outside of Peterborough and Stamford and due to location candidates must be able to drive. The main task will be the building of touchscreen EPoS systems ready to be installed by our team of engineers across the UK WHAT YOU LL BE DOING System builds Pre-install scanner set-up. Disk and Hotkey set-up. Till and peripheral building/testing prior to installation. Liaise with front office for installation dates. Work closely with the installation engineers and customer support to ensure every installation runs smoothly, on time and with the correct equipment. Stock Shipping of replacement parts as required, on time and to the correct address. Recording/allocating stock serial numbers To keep the stock room/build area clean and tidy. Report stock shortages to hardware manager. Stocktaking on a bi-weekly basis. General Duties Cleaning of second hand/returned equipment. Repair faulty equipment if possible. Test repaired equipment. Chase customers for return of loan/faulty equipment. YOU SHOULD APPLY IF: You have a full clean driving licence. You have previous experience of working as part of a team. Demonstrable organisational skills, including time management, prioritisation of tasks and self-motivation. Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach. You are a confident and clear communicator. You have an excellent professional manner at all times. You are hardworking and committed, with a sense of humour.
We are pleased to assist our small but established IT company, that takes pride in a close-knit supportive work community. They have a fantastic team of friendly IT technicians with an openness and supportive nature. A rewarding, diverse job, which provides on-site IT support to our school-based clients.The candidate must have a friendly approachable nature, be able to communicate effectively and develop a good rapport with staff and clients. You will be based mainly in in a secondary school, with some onsite visits to other local sites.You will be responsible for looking after our client's day-to-day 2nd line IT needs, while also being remotely supported by your colleagues and the wider team. The right candidate can expect a good deal of autonomy, flexibility, and freedom to make their own decisions, while working with an approachable and supportive management team.This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning.This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning.Car and driving license are essential for this role. Fuel expenses at 45p per mile.
May 17, 2024
Full time
We are pleased to assist our small but established IT company, that takes pride in a close-knit supportive work community. They have a fantastic team of friendly IT technicians with an openness and supportive nature. A rewarding, diverse job, which provides on-site IT support to our school-based clients.The candidate must have a friendly approachable nature, be able to communicate effectively and develop a good rapport with staff and clients. You will be based mainly in in a secondary school, with some onsite visits to other local sites.You will be responsible for looking after our client's day-to-day 2nd line IT needs, while also being remotely supported by your colleagues and the wider team. The right candidate can expect a good deal of autonomy, flexibility, and freedom to make their own decisions, while working with an approachable and supportive management team.This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning.This role offers the candidate a chance to work with, train and develop your skills in a variety of systems, such as Windows, Mac, iOS, Android, Windows Server and more. Including the development and implementation of enhanced and modern cloud systems. You will have the opportunity to innovate and develop. Staff are supported to develop towards their goals through onsite, online, and on-the-job learning.Car and driving license are essential for this role. Fuel expenses at 45p per mile.
IT Technician Job Type: Full-time Location: Kent & Medway Salary: Competitive We are seeking an IT Technician to join our team, providing essential technical support and guidance to ensure the smooth operation of all school IT equipment, network, and systems. This role is ideal for someone who is passionate about technology and education, and who is ready for a new challenge starting in June or earlier. Day to Day of the Role: Provide technical support to staff, ensuring the smooth running of all IT equipment, network, and systems. Stay up-to-date with technological advances to support the school's IT infrastructure. Offer technical support for our teams across Kent & Medway. Work in an advisory capacity alongside the School Business Manager and Heads of School to manage system changes, platform updates, and equipment renewals without disrupting school operations. Required Skills & Qualifications: 18 months or more experience as an IT Technician. Strong organisational and time management skills with the ability to prioritise tasks effectively. Proficiency in using school systems and IT infrastructure. Experience in the education sector is desirable but not essential. A proactive approach to problem-solving and providing IT solutions. Benefits: Competitive salary package. Opportunities for professional development. Being part of a supportive and forward-thinking educational trust. A role that places well-being at the heart of decision-making. How to Apply: If you are passionate about making a difference in the education sector and have the skills we are looking for, please submit your CV and cover letter detailing your experience and why you are interested in this IT Technician position.
May 17, 2024
Full time
IT Technician Job Type: Full-time Location: Kent & Medway Salary: Competitive We are seeking an IT Technician to join our team, providing essential technical support and guidance to ensure the smooth operation of all school IT equipment, network, and systems. This role is ideal for someone who is passionate about technology and education, and who is ready for a new challenge starting in June or earlier. Day to Day of the Role: Provide technical support to staff, ensuring the smooth running of all IT equipment, network, and systems. Stay up-to-date with technological advances to support the school's IT infrastructure. Offer technical support for our teams across Kent & Medway. Work in an advisory capacity alongside the School Business Manager and Heads of School to manage system changes, platform updates, and equipment renewals without disrupting school operations. Required Skills & Qualifications: 18 months or more experience as an IT Technician. Strong organisational and time management skills with the ability to prioritise tasks effectively. Proficiency in using school systems and IT infrastructure. Experience in the education sector is desirable but not essential. A proactive approach to problem-solving and providing IT solutions. Benefits: Competitive salary package. Opportunities for professional development. Being part of a supportive and forward-thinking educational trust. A role that places well-being at the heart of decision-making. How to Apply: If you are passionate about making a difference in the education sector and have the skills we are looking for, please submit your CV and cover letter detailing your experience and why you are interested in this IT Technician position.
IT Technician Job Type: Full-time Location: Kent & Medway Salary: Competitive We are seeking an IT Technician to join our team, providing essential technical support and guidance to ensure the smooth operation of all school IT equipment, network, and systems. This role is ideal for someone who is passionate about technology and education, and who is ready for a new challenge starting in June or earlier. Day to Day of the Role: Provide technical support to staff, ensuring the smooth running of all IT equipment, network, and systems. Stay up-to-date with technological advances to support the school's IT infrastructure. Offer technical support for our teams across Kent & Medway. Work in an advisory capacity alongside the School Business Manager and Heads of School to manage system changes, platform updates, and equipment renewals without disrupting school operations. Required Skills & Qualifications: 18 months or more experience as an IT Technician. Strong organisational and time management skills with the ability to prioritise tasks effectively. Proficiency in using school systems and IT infrastructure. Experience in the education sector is desirable but not essential. A proactive approach to problem-solving and providing IT solutions. Benefits: Competitive salary package. Opportunities for professional development. Being part of a supportive and forward-thinking educational trust. A role that places well-being at the heart of decision-making. How to Apply: If you are passionate about making a difference in the education sector and have the skills we are looking for, please submit your CV and cover letter detailing your experience and why you are interested in this IT Technician position.
May 17, 2024
Full time
IT Technician Job Type: Full-time Location: Kent & Medway Salary: Competitive We are seeking an IT Technician to join our team, providing essential technical support and guidance to ensure the smooth operation of all school IT equipment, network, and systems. This role is ideal for someone who is passionate about technology and education, and who is ready for a new challenge starting in June or earlier. Day to Day of the Role: Provide technical support to staff, ensuring the smooth running of all IT equipment, network, and systems. Stay up-to-date with technological advances to support the school's IT infrastructure. Offer technical support for our teams across Kent & Medway. Work in an advisory capacity alongside the School Business Manager and Heads of School to manage system changes, platform updates, and equipment renewals without disrupting school operations. Required Skills & Qualifications: 18 months or more experience as an IT Technician. Strong organisational and time management skills with the ability to prioritise tasks effectively. Proficiency in using school systems and IT infrastructure. Experience in the education sector is desirable but not essential. A proactive approach to problem-solving and providing IT solutions. Benefits: Competitive salary package. Opportunities for professional development. Being part of a supportive and forward-thinking educational trust. A role that places well-being at the heart of decision-making. How to Apply: If you are passionate about making a difference in the education sector and have the skills we are looking for, please submit your CV and cover letter detailing your experience and why you are interested in this IT Technician position.
IT Technician Job Type: Full-time Location: Kent & Medway Salary: Competitive We are seeking an IT Technician to join our team, providing essential technical support and guidance to ensure the smooth operation of all school IT equipment, network, and systems. This role is ideal for someone who is passionate about technology and education, and who is ready for a new challenge starting in June or earlier. Day to Day of the Role: Provide technical support to staff, ensuring the smooth running of all IT equipment, network, and systems. Stay up-to-date with technological advances to support the school's IT infrastructure. Offer technical support for our teams across Kent & Medway. Work in an advisory capacity alongside the School Business Manager and Heads of School to manage system changes, platform updates, and equipment renewals without disrupting school operations. Required Skills & Qualifications: 18 months or more experience as an IT Technician. Strong organisational and time management skills with the ability to prioritise tasks effectively. Proficiency in using school systems and IT infrastructure. Experience in the education sector is desirable but not essential. A proactive approach to problem-solving and providing IT solutions. Benefits: Competitive salary package. Opportunities for professional development. Being part of a supportive and forward-thinking educational trust. A role that places well-being at the heart of decision-making. How to Apply: If you are passionate about making a difference in the education sector and have the skills we are looking for, please submit your CV and cover letter detailing your experience and why you are interested in this IT Technician position.
May 17, 2024
Full time
IT Technician Job Type: Full-time Location: Kent & Medway Salary: Competitive We are seeking an IT Technician to join our team, providing essential technical support and guidance to ensure the smooth operation of all school IT equipment, network, and systems. This role is ideal for someone who is passionate about technology and education, and who is ready for a new challenge starting in June or earlier. Day to Day of the Role: Provide technical support to staff, ensuring the smooth running of all IT equipment, network, and systems. Stay up-to-date with technological advances to support the school's IT infrastructure. Offer technical support for our teams across Kent & Medway. Work in an advisory capacity alongside the School Business Manager and Heads of School to manage system changes, platform updates, and equipment renewals without disrupting school operations. Required Skills & Qualifications: 18 months or more experience as an IT Technician. Strong organisational and time management skills with the ability to prioritise tasks effectively. Proficiency in using school systems and IT infrastructure. Experience in the education sector is desirable but not essential. A proactive approach to problem-solving and providing IT solutions. Benefits: Competitive salary package. Opportunities for professional development. Being part of a supportive and forward-thinking educational trust. A role that places well-being at the heart of decision-making. How to Apply: If you are passionate about making a difference in the education sector and have the skills we are looking for, please submit your CV and cover letter detailing your experience and why you are interested in this IT Technician position.
IT Technician Job Type: Full-time Location: Kent & Medway Salary: Competitive We are seeking an IT Technician to join our team, providing essential technical support and guidance to ensure the smooth operation of all school IT equipment, network, and systems. This role is ideal for someone who is passionate about technology and education, and who is ready for a new challenge starting in June or earlier. Day to Day of the Role: Provide technical support to staff, ensuring the smooth running of all IT equipment, network, and systems. Stay up-to-date with technological advances to support the school's IT infrastructure. Offer technical support for our teams across Kent & Medway. Work in an advisory capacity alongside the School Business Manager and Heads of School to manage system changes, platform updates, and equipment renewals without disrupting school operations. Required Skills & Qualifications: 18 months or more experience as an IT Technician. Strong organisational and time management skills with the ability to prioritise tasks effectively. Proficiency in using school systems and IT infrastructure. Experience in the education sector is desirable but not essential. A proactive approach to problem-solving and providing IT solutions. Benefits: Competitive salary package. Opportunities for professional development. Being part of a supportive and forward-thinking educational trust. A role that places well-being at the heart of decision-making. How to Apply: If you are passionate about making a difference in the education sector and have the skills we are looking for, please submit your CV and cover letter detailing your experience and why you are interested in this IT Technician position.
May 17, 2024
Full time
IT Technician Job Type: Full-time Location: Kent & Medway Salary: Competitive We are seeking an IT Technician to join our team, providing essential technical support and guidance to ensure the smooth operation of all school IT equipment, network, and systems. This role is ideal for someone who is passionate about technology and education, and who is ready for a new challenge starting in June or earlier. Day to Day of the Role: Provide technical support to staff, ensuring the smooth running of all IT equipment, network, and systems. Stay up-to-date with technological advances to support the school's IT infrastructure. Offer technical support for our teams across Kent & Medway. Work in an advisory capacity alongside the School Business Manager and Heads of School to manage system changes, platform updates, and equipment renewals without disrupting school operations. Required Skills & Qualifications: 18 months or more experience as an IT Technician. Strong organisational and time management skills with the ability to prioritise tasks effectively. Proficiency in using school systems and IT infrastructure. Experience in the education sector is desirable but not essential. A proactive approach to problem-solving and providing IT solutions. Benefits: Competitive salary package. Opportunities for professional development. Being part of a supportive and forward-thinking educational trust. A role that places well-being at the heart of decision-making. How to Apply: If you are passionate about making a difference in the education sector and have the skills we are looking for, please submit your CV and cover letter detailing your experience and why you are interested in this IT Technician position.
Job Title: Helpdesk Team Leader Status: Permanent Hours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00) Salary: maximum £35,000 + Commuting Expense up to Zone 6 Location: London 5 days office based An international IT/Telcom company is looking for a Helpdesk Team Leader. Responsibilities: A Team Leader, or Supervisor, leads and manages a small Helpdesk team Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directoty administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred. MS fundamental or more than certification holder or corresponding skills holder are preferred. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac). In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM). In-depth knowledge of internet, network protocols and devices. Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
May 16, 2024
Full time
Job Title: Helpdesk Team Leader Status: Permanent Hours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00) Salary: maximum £35,000 + Commuting Expense up to Zone 6 Location: London 5 days office based An international IT/Telcom company is looking for a Helpdesk Team Leader. Responsibilities: A Team Leader, or Supervisor, leads and manages a small Helpdesk team Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directoty administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred. MS fundamental or more than certification holder or corresponding skills holder are preferred. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac). In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM). In-depth knowledge of internet, network protocols and devices. Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
We're currently recruiting a Helpdesk Leader/Supervisor for full time contract basis. As a Team Leader, or Supervisor, leads and manages a small Helpdesk team and report to Line manager. Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements as the team leader and engineer at Helpdesk. Job descriptions; Communicating goals and deadlines to team members. Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairs and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directory administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac), of Mobiles (IOS and Android, MDM/MAM) and of internet, network protocols and devices. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines MS fundamental or more than certification holder or corresponding skills holder Basic knowledge of Microsoft 365 administration; practical experience with Active Directory Practical experience with Microsoft 365 administration Conditions: Salary: £35,000 per annum Other benefits including Travel expense (within London zone 1-6) are available Location: London For more details, please contact us now! Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we're individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation
May 16, 2024
Full time
We're currently recruiting a Helpdesk Leader/Supervisor for full time contract basis. As a Team Leader, or Supervisor, leads and manages a small Helpdesk team and report to Line manager. Carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements as the team leader and engineer at Helpdesk. Job descriptions; Communicating goals and deadlines to team members. Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairs and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directory administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac), of Mobiles (IOS and Android, MDM/MAM) and of internet, network protocols and devices. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines MS fundamental or more than certification holder or corresponding skills holder Basic knowledge of Microsoft 365 administration; practical experience with Active Directory Practical experience with Microsoft 365 administration Conditions: Salary: £35,000 per annum Other benefits including Travel expense (within London zone 1-6) are available Location: London For more details, please contact us now! Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we're individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation
As the Senior IT Technician, you will be responsible for providing technical support and maintenance to our IT systems, hardware and software. Knowledge of Office 365 (as opposed to stand alone windows applications) is essential. This role is pivotal to our client s success and we are committed to providing a competitive package that reflects the candidate's skills and responsibilities Your responsibilities will include: Ensuring the stability and integrity of all IT systems, including servers and network infrastructure Providing technical support and troubleshooting for all IT related issues Maintaining and monitoring all computer networks and hardware Installing, configuring and testing new software and hardware Developing and maintaining comprehensive documentation for all IT systems Providing technical advice and guidance to colleagues To be successful in this role, you will have: Qualification in ICT, Business and Project Management At least 2 years experience in a similar position Extensive knowledge and experience with Windows 365 systems and server administration SQL Database Management; demonstrable Visual Basic and C# knowledge or certification Experience with network administration, hardware and software Excellent problem-solving skills and the ability to think quickly and logically Strong interpersonal and communication skills The ability to work independently and as part of a team This is an excellent opportunity to join a successful and growing organisation. If you are looking for a challenging and rewarding role, we want to hear from you Please apply now with your CV for immediate consideration to (url removed)
May 16, 2024
Full time
As the Senior IT Technician, you will be responsible for providing technical support and maintenance to our IT systems, hardware and software. Knowledge of Office 365 (as opposed to stand alone windows applications) is essential. This role is pivotal to our client s success and we are committed to providing a competitive package that reflects the candidate's skills and responsibilities Your responsibilities will include: Ensuring the stability and integrity of all IT systems, including servers and network infrastructure Providing technical support and troubleshooting for all IT related issues Maintaining and monitoring all computer networks and hardware Installing, configuring and testing new software and hardware Developing and maintaining comprehensive documentation for all IT systems Providing technical advice and guidance to colleagues To be successful in this role, you will have: Qualification in ICT, Business and Project Management At least 2 years experience in a similar position Extensive knowledge and experience with Windows 365 systems and server administration SQL Database Management; demonstrable Visual Basic and C# knowledge or certification Experience with network administration, hardware and software Excellent problem-solving skills and the ability to think quickly and logically Strong interpersonal and communication skills The ability to work independently and as part of a team This is an excellent opportunity to join a successful and growing organisation. If you are looking for a challenging and rewarding role, we want to hear from you Please apply now with your CV for immediate consideration to (url removed)