ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Employer description: Televerde has been a trusted partner for B2B sales, marketing, and customer experience solutions for nearly 30 years. Operating in the US, South America, and Europe, with a European headquarters in Glasgow since 2016, Televerde empowers Fortune 500 firms to drive revenue growth and generate high-quality leads. The company's culture is built on values that foster meaningful connections, both internally and with clients, embodying a community committed to individual growth and success. Overview: This role entails supporting Level 1 IT infrastructure, serving as a point of contact for IT services, incident management, asset inventory, and configuration. This position requires participation in organizational initiatives and flexibility for business needs, including communication with the US-based IT team. Responsibilities: Create, manage, remove network user access Install and configure workstation equipment to include both laptops and thin clients Provide support on our network equipment as needed by our Network Team Manage IT incidents from inception to close utilizing ServiceNow software Track the inventory of software, hardware and network assets Maintain security of the organization's computer systems Create, develop, and maintain SharePoint sites Lead IT projects as needed Support external clients as needed for email accounts and campaign implementation Maintain IT processes compatible with IT Security and Service Desk Participate in incident and problem resolution relating to all IT infrastructure Perform monitoring activities to ensure all systems and services are meeting service level agreements Establish and maintain effective relationships with the end-user community Desirable skills: Ability to work independently Strong communication skills Proficiency in Microsoft Office Products Familiarity with Microsoft Active Directory, Windows OS, Exchange, Office 365 Experience in process-oriented workflows Team player Adaptable Detail-oriented Prior experience preferred but not essential Salary: £20,000 per annum Working hours: 40 hours per week Benefits: 28 days annual leave including 8 bank holidays Additional wellness day holiday £10 off gym membership monthly Cycle to work scheme Employee Assistance programme (24/7, 365 days a year free access to legal, financial and relationship advisors and counsellors) Staff referral Pension Future prospects: The role offers opportunities for professional growth within Televerde's dynamic environment, including potential involvement in IT projects and ongoing skill development. Additionally, Televerde's commitment to employee well-being and investment in training programs ensures a supportive and enriching career path for successful candidates. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular ; Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at ; They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level ;If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
May 17, 2024
Full time
Employer description: Televerde has been a trusted partner for B2B sales, marketing, and customer experience solutions for nearly 30 years. Operating in the US, South America, and Europe, with a European headquarters in Glasgow since 2016, Televerde empowers Fortune 500 firms to drive revenue growth and generate high-quality leads. The company's culture is built on values that foster meaningful connections, both internally and with clients, embodying a community committed to individual growth and success. Overview: This role entails supporting Level 1 IT infrastructure, serving as a point of contact for IT services, incident management, asset inventory, and configuration. This position requires participation in organizational initiatives and flexibility for business needs, including communication with the US-based IT team. Responsibilities: Create, manage, remove network user access Install and configure workstation equipment to include both laptops and thin clients Provide support on our network equipment as needed by our Network Team Manage IT incidents from inception to close utilizing ServiceNow software Track the inventory of software, hardware and network assets Maintain security of the organization's computer systems Create, develop, and maintain SharePoint sites Lead IT projects as needed Support external clients as needed for email accounts and campaign implementation Maintain IT processes compatible with IT Security and Service Desk Participate in incident and problem resolution relating to all IT infrastructure Perform monitoring activities to ensure all systems and services are meeting service level agreements Establish and maintain effective relationships with the end-user community Desirable skills: Ability to work independently Strong communication skills Proficiency in Microsoft Office Products Familiarity with Microsoft Active Directory, Windows OS, Exchange, Office 365 Experience in process-oriented workflows Team player Adaptable Detail-oriented Prior experience preferred but not essential Salary: £20,000 per annum Working hours: 40 hours per week Benefits: 28 days annual leave including 8 bank holidays Additional wellness day holiday £10 off gym membership monthly Cycle to work scheme Employee Assistance programme (24/7, 365 days a year free access to legal, financial and relationship advisors and counsellors) Staff referral Pension Future prospects: The role offers opportunities for professional growth within Televerde's dynamic environment, including potential involvement in IT projects and ongoing skill development. Additionally, Televerde's commitment to employee well-being and investment in training programs ensures a supportive and enriching career path for successful candidates. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular ; Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at ; They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level ;If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
IT Support Technician - Maidstone - £30K + Benefits An excellent opportunity has arisen within a field leading client of ours currently looking for an IT Support Technician who will be the first point of contact for all staff across the group who may require IT support. To triage issues, determining whether it can be fixed immediately or needs escalating. What skills and experiences are essential to do this job? Excellent customer service mentality and skill set Dedicated to improving the service provided by the team and department Excellent communication skills and interface at all levels Excellent telephone manner Excellent organisational skills Excellent written and verbal communication with the ability to communicate complex/technical information Flexible and enthusiastic Articulate and confident Extremely pro-active approach to providing support Ability to effectively prioritize and execute tasks in a high-pressure environment Highly self-motivated and directed Keen attention to detail Team-oriented and skilled in working within a collaborative environment The ability and willingness to proactively take ownership of a task and follow it through to completion Proven experience working on a busy service desk/help desk Experience of the following is essential: Hands on experience of Office 365 Active Directory - Azure and On Prem Helpdesk Incident Logging and escalation Windows 10/11 MS Office suite MS Exchange Online Networking including: TCP IP Routing, VLAN, IP telephony Main duties of the role: Ensure that customer's expectations are met and exceeded Participate in and manage the processing of incoming calls to the Service Desk via both telephone, helpdesk system and e-mail to ensure courteous, timely and effective resolution of end user issues Undertake or delegate where required daily security checks to ensure we remain compliant and resilient to security breaches Work in collaboration with other departments to ensure the smooth delivery of projects, ensuring you monitor incident trends and anticipate potential problems for proactive resolution Providing desktop/laptop/Surface Pro support Diagnosing and resolving technical issues Escalating IT issues where necessary Setting up and configuring new laptops and desktops Installing authorised software to laptops and desktops Ensuring security and upgrades are applied to desktops and laptops and kept up to date Fault finding to laptops and desktops Reporting faults and maintaining logs on Servers, desktops and laptops Ensuring all logs for equipment and users are maintained Setting up new users and disabling expired accounts in accordance with HR requirements Ensuring that a high level of customer service and support is provided to all internal and external customer This really is an excellent opportunity to join a small team who can offer progression and development. For more information and a full job description, please contact Ben Turner at BRT Consulting.
May 17, 2024
Full time
IT Support Technician - Maidstone - £30K + Benefits An excellent opportunity has arisen within a field leading client of ours currently looking for an IT Support Technician who will be the first point of contact for all staff across the group who may require IT support. To triage issues, determining whether it can be fixed immediately or needs escalating. What skills and experiences are essential to do this job? Excellent customer service mentality and skill set Dedicated to improving the service provided by the team and department Excellent communication skills and interface at all levels Excellent telephone manner Excellent organisational skills Excellent written and verbal communication with the ability to communicate complex/technical information Flexible and enthusiastic Articulate and confident Extremely pro-active approach to providing support Ability to effectively prioritize and execute tasks in a high-pressure environment Highly self-motivated and directed Keen attention to detail Team-oriented and skilled in working within a collaborative environment The ability and willingness to proactively take ownership of a task and follow it through to completion Proven experience working on a busy service desk/help desk Experience of the following is essential: Hands on experience of Office 365 Active Directory - Azure and On Prem Helpdesk Incident Logging and escalation Windows 10/11 MS Office suite MS Exchange Online Networking including: TCP IP Routing, VLAN, IP telephony Main duties of the role: Ensure that customer's expectations are met and exceeded Participate in and manage the processing of incoming calls to the Service Desk via both telephone, helpdesk system and e-mail to ensure courteous, timely and effective resolution of end user issues Undertake or delegate where required daily security checks to ensure we remain compliant and resilient to security breaches Work in collaboration with other departments to ensure the smooth delivery of projects, ensuring you monitor incident trends and anticipate potential problems for proactive resolution Providing desktop/laptop/Surface Pro support Diagnosing and resolving technical issues Escalating IT issues where necessary Setting up and configuring new laptops and desktops Installing authorised software to laptops and desktops Ensuring security and upgrades are applied to desktops and laptops and kept up to date Fault finding to laptops and desktops Reporting faults and maintaining logs on Servers, desktops and laptops Ensuring all logs for equipment and users are maintained Setting up new users and disabling expired accounts in accordance with HR requirements Ensuring that a high level of customer service and support is provided to all internal and external customer This really is an excellent opportunity to join a small team who can offer progression and development. For more information and a full job description, please contact Ben Turner at BRT Consulting.
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24's Crisis & Security Consulting (CSC) division, specifically the All-Hazards Response team, is on the lookout for a Senior Consultant. This role is ideally suited for candidates based in the UK or in mainland Europe. As a part of our dynamic and agile Response Group, the successful applicant will have the chance to enhance their skill set and knowledge, enabling them to contribute across various teams within the organization. Candidates should possess comprehensive experience in crisis management at both tactical and strategic levels and have a wide-ranging understanding of different industries. The position involves readiness to deploy globally at short notice, often in challenging situations, requiring confidence and the ability to provide immediate support and guidance to high-level / C-Suite stakeholders. What You Will Work On Summary You will deliver All Hazards Response services, providing expert advice and guidance to clients facing crises, from threats and violence to political and cyber-related issues. This role entails global deployment, often without prior notice, creating documentation in line with CSC's methodologies, conducting sensitive investigations, and potentially training as a subject matter expert for example as a crisis communications consultant. You will also support the development of junior team members and collaborate with the global consulting team on service delivery, maintaining accurate records across platforms such as Salesforce. Specifics Provide advice and guidance to clients in response to case activations on the following peril types: Active Assailant / Workplace Violence; Political Violence & Terrorism; Cyber Extortion; and Any other crisis-level event in which All-Hazard Response are engaged. Deployment globally in support of any new case activation, often with no notice. Produce all relevant documentation in support of assigned response cases, in line with CSC's doctrine and methodology. Coordinate and conduct sensitive investigational support to clients. Train as a Crisis Communications consultant. Support the development of more junior team members and work in cooperation with the wider global consulting team on all other aspects of consulting services delivery. Keep Salesforce and any other platforms used by Crisis24 up to date and accurate in relation to relevant accounts and proposals. Obtain the skill set and knowledge to actively respond as a Special Risks Response Consultant when required. Support to Insurance Partners Deliver onboarding briefings to new policy holders. Provide capability briefings in support of marketing the wider insurance policies. Assist in the delivery of update reports to insurance underwriters during ongoing cases. Generation of new response retainers, providing services to insurance partners or private clients. Direct engagement contracts for new response cases when insurance options are not present. Assist wider CSC team members in any business development briefings and activity when required. Support the implementation of a business development plan for the region. Scope, price, manage and/or oversee the development of client proposals and responses to RFPs. Represent CSC, Crisis24 and GardaWorld in client pitches/senior-level presentations/in-person meetings. Duty officer Following training, there may be a requirement to join the Duty Officer roster for All-Hazards Response activations. Account management Client liaison and account/client relationship management of new and existing consulting clients. Other Support the wider Crisis24 and GardaWorld business as required. Who You Will Work With Under the guidance of the Associate Director for All Hazards Response, you will collaborate on a variety of response cases and projects. These initiatives are diverse in terms of geography, industry, and complexity, necessitating effective management of pressures. You will be an integral part of both the Response Group and the wider CSC team, frequently assisting other teams within Crisis24 and GardaWorld. Owing to the sensitive nature of the case activity, All Hazards personnel are often visible to the highest levels of leadership within Crisis24 and GardaWorld. What You Will Bring Summary Candidates should have at least 10 years of experience in Crisis Management, preferably within a corporate or consulting environment, and a solid background in Security Risk and Crisis Management. You should be knowledgeable about crisis response processes, the specialist insurance market, and have a track record of developing new business opportunities. The role demands extensive global travel, often to high-risk areas, and requires strong analytical, problem-solving, and communication skills. Candidates must be adaptable, motivated to work irregular hours, and committed to continuous professional development. Specifics 10+ years of experience in Crisis Management, preferably in a corporate and/or consulting setting. Strong working knowledge of Security Risk and Crisis Management. In-depth knowledge and experience of crisis response processes. An understanding of specialist insurance markets. Demonstrable commercial experience developing new business opportunities. Extensive travel experience globally, including in high-threat/hostile environments. Strong analytical and problem-solving skills; a creative thinker who can apply initiative and create solutions to solve clients' problems. Ability to manage multiple cases simultaneously with strong attention to detail. Personable and able to communicate effectively at all levels with team members and clients, with the gravitas to influence at a very senior level, including verbal communications and presentations skills. Able to relate well to others with confidence and empathy, build trust and be calm and resourceful during difficult and emotive situations. The flexibility and motivation to work irregular hours and maintain quality delivery. Invested in development; maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends. The annual leave year runs from 1 January to 31 December. Your paid annual leave entitlement will be 25 days per annum (pro rata for part time hours). Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary. Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company. A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year. Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date: We will match your contributions up to 5%. The minimum contribution you can make to the scheme is 4%. You will be entitled to opt out should you wish. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
May 17, 2024
Full time
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24's Crisis & Security Consulting (CSC) division, specifically the All-Hazards Response team, is on the lookout for a Senior Consultant. This role is ideally suited for candidates based in the UK or in mainland Europe. As a part of our dynamic and agile Response Group, the successful applicant will have the chance to enhance their skill set and knowledge, enabling them to contribute across various teams within the organization. Candidates should possess comprehensive experience in crisis management at both tactical and strategic levels and have a wide-ranging understanding of different industries. The position involves readiness to deploy globally at short notice, often in challenging situations, requiring confidence and the ability to provide immediate support and guidance to high-level / C-Suite stakeholders. What You Will Work On Summary You will deliver All Hazards Response services, providing expert advice and guidance to clients facing crises, from threats and violence to political and cyber-related issues. This role entails global deployment, often without prior notice, creating documentation in line with CSC's methodologies, conducting sensitive investigations, and potentially training as a subject matter expert for example as a crisis communications consultant. You will also support the development of junior team members and collaborate with the global consulting team on service delivery, maintaining accurate records across platforms such as Salesforce. Specifics Provide advice and guidance to clients in response to case activations on the following peril types: Active Assailant / Workplace Violence; Political Violence & Terrorism; Cyber Extortion; and Any other crisis-level event in which All-Hazard Response are engaged. Deployment globally in support of any new case activation, often with no notice. Produce all relevant documentation in support of assigned response cases, in line with CSC's doctrine and methodology. Coordinate and conduct sensitive investigational support to clients. Train as a Crisis Communications consultant. Support the development of more junior team members and work in cooperation with the wider global consulting team on all other aspects of consulting services delivery. Keep Salesforce and any other platforms used by Crisis24 up to date and accurate in relation to relevant accounts and proposals. Obtain the skill set and knowledge to actively respond as a Special Risks Response Consultant when required. Support to Insurance Partners Deliver onboarding briefings to new policy holders. Provide capability briefings in support of marketing the wider insurance policies. Assist in the delivery of update reports to insurance underwriters during ongoing cases. Generation of new response retainers, providing services to insurance partners or private clients. Direct engagement contracts for new response cases when insurance options are not present. Assist wider CSC team members in any business development briefings and activity when required. Support the implementation of a business development plan for the region. Scope, price, manage and/or oversee the development of client proposals and responses to RFPs. Represent CSC, Crisis24 and GardaWorld in client pitches/senior-level presentations/in-person meetings. Duty officer Following training, there may be a requirement to join the Duty Officer roster for All-Hazards Response activations. Account management Client liaison and account/client relationship management of new and existing consulting clients. Other Support the wider Crisis24 and GardaWorld business as required. Who You Will Work With Under the guidance of the Associate Director for All Hazards Response, you will collaborate on a variety of response cases and projects. These initiatives are diverse in terms of geography, industry, and complexity, necessitating effective management of pressures. You will be an integral part of both the Response Group and the wider CSC team, frequently assisting other teams within Crisis24 and GardaWorld. Owing to the sensitive nature of the case activity, All Hazards personnel are often visible to the highest levels of leadership within Crisis24 and GardaWorld. What You Will Bring Summary Candidates should have at least 10 years of experience in Crisis Management, preferably within a corporate or consulting environment, and a solid background in Security Risk and Crisis Management. You should be knowledgeable about crisis response processes, the specialist insurance market, and have a track record of developing new business opportunities. The role demands extensive global travel, often to high-risk areas, and requires strong analytical, problem-solving, and communication skills. Candidates must be adaptable, motivated to work irregular hours, and committed to continuous professional development. Specifics 10+ years of experience in Crisis Management, preferably in a corporate and/or consulting setting. Strong working knowledge of Security Risk and Crisis Management. In-depth knowledge and experience of crisis response processes. An understanding of specialist insurance markets. Demonstrable commercial experience developing new business opportunities. Extensive travel experience globally, including in high-threat/hostile environments. Strong analytical and problem-solving skills; a creative thinker who can apply initiative and create solutions to solve clients' problems. Ability to manage multiple cases simultaneously with strong attention to detail. Personable and able to communicate effectively at all levels with team members and clients, with the gravitas to influence at a very senior level, including verbal communications and presentations skills. Able to relate well to others with confidence and empathy, build trust and be calm and resourceful during difficult and emotive situations. The flexibility and motivation to work irregular hours and maintain quality delivery. Invested in development; maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends. The annual leave year runs from 1 January to 31 December. Your paid annual leave entitlement will be 25 days per annum (pro rata for part time hours). Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary. Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company. A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year. Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date: We will match your contributions up to 5%. The minimum contribution you can make to the scheme is 4%. You will be entitled to opt out should you wish. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
Cyber Security Specialist The ideal candidate should have a strong background in cyber sales. The candidate should have a proven track record of generating new business opportunities, managing customer relationships, and closing deals in the IT services sector. The candidate should have excellent communication and presentation skills, as well as the ability to articulate the value proposition and benefits of cloud solutions to various stakeholders. The candidate should be well versed in typical managed services offerings around cyber security. The candidate should have a good understanding of the UK market and the challenges and opportunities faced by MSPs in the cyber space. The candidate should have a minimum of 5 years of relevant sales experience, preferably in a similar role or organisation. Relevant Experience from Similar UK MSP Organisations The candidate should have experience working in a proactive overlay role; working with Account directors and Account managers to target their accounts with suitable value propositions to create opportunities in cloud. The candidate should have experience in selling cyber services to small and medium-sized enterprises (SMEs). The candidate should have experience in developing and executing account plans, sales strategies, and proposals for cyber opportunities. The candidate should have experience in negotiating contracts and terms with customers and suppliers, as well as managing the sales cycle and pipeline. The candidate should have experience in collaborating with technical and delivery teams to ensure customer satisfaction and retention. Requirements of the Role for the Successful Candidate The candidate will be responsible for identifying, qualifying, and pursuing new cyber sales opportunities in the UK market as an overlay to SCC account holders. The candidate will be responsible for presenting and demonstrating the value and benefits of cyber security solutions to customers and prospects, as well as addressing their pain points and needs. The candidate will be responsible for developing and maintaining strong relationships with key decision makers and influencers in the customer organisations, as well as with MSP partners and vendors. The candidate will be responsible for creating and delivering compelling proposals, bids, and contracts for cyber opportunities, as well as negotiating and closing deals. The candidate will be responsible for managing the sales pipeline and forecast, as well as reporting on sales performance and activities. The candidate will be responsible for collaborating with technical and delivery teams to ensure smooth and successful delivery of cloud solutions, as well as providing feedback and insights to improve the products and services. UK based MSPs serving upper mid-market clients. Microsoft Azure Expert MSP partners, Salary Range: £70-90K base + £80K OTC (uncapped accelerators) + benefits
May 17, 2024
Full time
Cyber Security Specialist The ideal candidate should have a strong background in cyber sales. The candidate should have a proven track record of generating new business opportunities, managing customer relationships, and closing deals in the IT services sector. The candidate should have excellent communication and presentation skills, as well as the ability to articulate the value proposition and benefits of cloud solutions to various stakeholders. The candidate should be well versed in typical managed services offerings around cyber security. The candidate should have a good understanding of the UK market and the challenges and opportunities faced by MSPs in the cyber space. The candidate should have a minimum of 5 years of relevant sales experience, preferably in a similar role or organisation. Relevant Experience from Similar UK MSP Organisations The candidate should have experience working in a proactive overlay role; working with Account directors and Account managers to target their accounts with suitable value propositions to create opportunities in cloud. The candidate should have experience in selling cyber services to small and medium-sized enterprises (SMEs). The candidate should have experience in developing and executing account plans, sales strategies, and proposals for cyber opportunities. The candidate should have experience in negotiating contracts and terms with customers and suppliers, as well as managing the sales cycle and pipeline. The candidate should have experience in collaborating with technical and delivery teams to ensure customer satisfaction and retention. Requirements of the Role for the Successful Candidate The candidate will be responsible for identifying, qualifying, and pursuing new cyber sales opportunities in the UK market as an overlay to SCC account holders. The candidate will be responsible for presenting and demonstrating the value and benefits of cyber security solutions to customers and prospects, as well as addressing their pain points and needs. The candidate will be responsible for developing and maintaining strong relationships with key decision makers and influencers in the customer organisations, as well as with MSP partners and vendors. The candidate will be responsible for creating and delivering compelling proposals, bids, and contracts for cyber opportunities, as well as negotiating and closing deals. The candidate will be responsible for managing the sales pipeline and forecast, as well as reporting on sales performance and activities. The candidate will be responsible for collaborating with technical and delivery teams to ensure smooth and successful delivery of cloud solutions, as well as providing feedback and insights to improve the products and services. UK based MSPs serving upper mid-market clients. Microsoft Azure Expert MSP partners, Salary Range: £70-90K base + £80K OTC (uncapped accelerators) + benefits
My client is seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now! Key Responsibilities- Offer 2nd & 3rd line technical support for approved hardware and software. Collaborate with third-party service suppliers to ensure timely issue resolution. Install and manage Microsoft Client Operating Systems. Demonstrate a deep understanding of Active Directory, including Group Policies. Manage user account administration, security group management, onboarding/offboarding procedures, and device enrollment/documentation. Install, configure, and maintain network printers and wireless devices. Maintain mobile devices and serve as the second point of contact for warehouse hand scanner hardware. Manage and support Office 365, including user and service administration. Oversee patch management across site servers, desktops, servers, and MAC estate. Take ownership of escalated technical issues requiring 2nd and 3rd line support, providing efficient and effective solutions. Analyze and troubleshoot complex hardware, software, and support network engineering with network problems. Maintain documentation for systems, configurations, and troubleshooting procedures. Develop and update procedural documents for common issue resolution. Provide guidance and mentorship to junior support engineers. Technical Skills Required Administer SharePoint online, managing groups, security, and permissions. Support multiple sites from HQ using remote management tools. Utilize and maintain Active Directory, handling security groups and user on/off-boarding. Provide orientation and guidance to users on new software and computer equipment. Implement and enforce security best practices. Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint. Offer education on key applications to users as needed. Benefits- 25 days holiday plus bank holidays Private health insurance Great pension scheme Life insurance If you're a skilled 2/3rd line Systems Engineer. Please send your resume and cover letter to (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
My client is seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now! Key Responsibilities- Offer 2nd & 3rd line technical support for approved hardware and software. Collaborate with third-party service suppliers to ensure timely issue resolution. Install and manage Microsoft Client Operating Systems. Demonstrate a deep understanding of Active Directory, including Group Policies. Manage user account administration, security group management, onboarding/offboarding procedures, and device enrollment/documentation. Install, configure, and maintain network printers and wireless devices. Maintain mobile devices and serve as the second point of contact for warehouse hand scanner hardware. Manage and support Office 365, including user and service administration. Oversee patch management across site servers, desktops, servers, and MAC estate. Take ownership of escalated technical issues requiring 2nd and 3rd line support, providing efficient and effective solutions. Analyze and troubleshoot complex hardware, software, and support network engineering with network problems. Maintain documentation for systems, configurations, and troubleshooting procedures. Develop and update procedural documents for common issue resolution. Provide guidance and mentorship to junior support engineers. Technical Skills Required Administer SharePoint online, managing groups, security, and permissions. Support multiple sites from HQ using remote management tools. Utilize and maintain Active Directory, handling security groups and user on/off-boarding. Provide orientation and guidance to users on new software and computer equipment. Implement and enforce security best practices. Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint. Offer education on key applications to users as needed. Benefits- 25 days holiday plus bank holidays Private health insurance Great pension scheme Life insurance If you're a skilled 2/3rd line Systems Engineer. Please send your resume and cover letter to (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Join my client's dynamic team as they revolutionize the entertainment industry with cutting-edge IT solutions. They're seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now! Role Overview: As a 2nd & 3rd Line IT Systems Engineer, you'll play a crucial role in providing comprehensive IT cover, service desk assistance, and desktop support. Acting as the primary point of contact for users across multiple bases, you will address application, system, and hardware support needs, collaborating with third-party IT vendors when necessary. Key Responsibilities Offer 2nd & 3rd line technical support for approved hardware and software. Collaborate with third-party service suppliers to ensure timely issue resolution. Install and manage Microsoft Client Operating Systems. Demonstrate a deep understanding of Active Directory, including Group Policies. Manage user account administration, security group management, onboarding/offboarding procedures, and device enrollment/documentation. Install, configure, and maintain network printers and wireless devices. Maintain mobile devices and serve as the second point of contact for warehouse hand scanner hardware. Manage and support Office 365, including user and service administration. Oversee patch management across site servers, desktops, servers, and MAC estate. Take ownership of escalated technical issues requiring 2nd and 3rd line support, providing efficient and effective solutions. Analyze and troubleshoot complex hardware, software, and support network engineering with network problems. Maintain documentation for systems, configurations, and troubleshooting procedures. Develop and update procedural documents for common issue resolution. Provide guidance and mentorship to junior support engineers. Technical Skills Required Administer SharePoint online, managing groups, security, and permissions. Support multiple sites from HQ using remote management tools. Utilize and maintain Active Directory, handling security groups and user on/off-boarding. Provide orientation and guidance to users on new software and computer equipment. Implement and enforce security best practices. Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint. Offer education on key applications to users as needed. Manage the IT helpdesk queue, providing 2nd & 3rd Line support. Manage stakeholders and escalate issues when required to resolve within agreed timescales. Integrate and support CCTV systems & Net2 within the network infrastructure. Utilize/Implement monitoring tools for proactive issue detection and resolution. Proficiently troubleshoot hardware, software, and network issues. Expertise in configuring and maintaining server hardware. Administer virtualization platforms like Hyper-V. Familiarity with cloud platforms (AWS, Azure) is advantageous. Proficiency in managing and troubleshooting Windows Server and Desktop operating systems. Benefits: Competitive salary 25 days holiday plus bank holidays Private health insurance Great pension scheme Life insurance Annual discretionary bonus scheme How to Apply: If you're a skilled 2/3rd line Systems Engineer looking for a challenging opportunity to join a growing IT support team, we'd love to hear from you! Please send your resume and cover letter to email address . We are an equal opportunity employer and value diversity in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Join my client's dynamic team as they revolutionize the entertainment industry with cutting-edge IT solutions. They're seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now! Role Overview: As a 2nd & 3rd Line IT Systems Engineer, you'll play a crucial role in providing comprehensive IT cover, service desk assistance, and desktop support. Acting as the primary point of contact for users across multiple bases, you will address application, system, and hardware support needs, collaborating with third-party IT vendors when necessary. Key Responsibilities Offer 2nd & 3rd line technical support for approved hardware and software. Collaborate with third-party service suppliers to ensure timely issue resolution. Install and manage Microsoft Client Operating Systems. Demonstrate a deep understanding of Active Directory, including Group Policies. Manage user account administration, security group management, onboarding/offboarding procedures, and device enrollment/documentation. Install, configure, and maintain network printers and wireless devices. Maintain mobile devices and serve as the second point of contact for warehouse hand scanner hardware. Manage and support Office 365, including user and service administration. Oversee patch management across site servers, desktops, servers, and MAC estate. Take ownership of escalated technical issues requiring 2nd and 3rd line support, providing efficient and effective solutions. Analyze and troubleshoot complex hardware, software, and support network engineering with network problems. Maintain documentation for systems, configurations, and troubleshooting procedures. Develop and update procedural documents for common issue resolution. Provide guidance and mentorship to junior support engineers. Technical Skills Required Administer SharePoint online, managing groups, security, and permissions. Support multiple sites from HQ using remote management tools. Utilize and maintain Active Directory, handling security groups and user on/off-boarding. Provide orientation and guidance to users on new software and computer equipment. Implement and enforce security best practices. Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint. Offer education on key applications to users as needed. Manage the IT helpdesk queue, providing 2nd & 3rd Line support. Manage stakeholders and escalate issues when required to resolve within agreed timescales. Integrate and support CCTV systems & Net2 within the network infrastructure. Utilize/Implement monitoring tools for proactive issue detection and resolution. Proficiently troubleshoot hardware, software, and network issues. Expertise in configuring and maintaining server hardware. Administer virtualization platforms like Hyper-V. Familiarity with cloud platforms (AWS, Azure) is advantageous. Proficiency in managing and troubleshooting Windows Server and Desktop operating systems. Benefits: Competitive salary 25 days holiday plus bank holidays Private health insurance Great pension scheme Life insurance Annual discretionary bonus scheme How to Apply: If you're a skilled 2/3rd line Systems Engineer looking for a challenging opportunity to join a growing IT support team, we'd love to hear from you! Please send your resume and cover letter to email address . We are an equal opportunity employer and value diversity in the workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Join my client's dynamic team as they revolutionize the entertainment industry with cutting-edge IT solutions. They're seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now! Role Overview: As a 2nd & 3rd Line IT Systems Engineer, you'll play a crucial role in providing comprehensive IT cover, service desk assistance, and desktop support. Acting as the primary point of contact for users across multiple bases, you will address application, system, and hardware support needs, collaborating with third-party IT vendors when necessary. Key Responsibilities Offer 2nd & 3rd line technical support for approved hardware and software. Collaborate with third-party service suppliers to ensure timely issue resolution. Install and manage Microsoft Client Operating Systems. Demonstrate a deep understanding of Active Directory, including Group Policies. Manage user account administration, security group management, onboarding/offboarding procedures, and device enrollment/documentation. Install, configure, and maintain network printers and wireless devices. Maintain mobile devices and serve as the second point of contact for warehouse hand scanner hardware. Manage and support Office 365, including user and service administration. Oversee patch management across site servers, desktops, servers, and MAC estate. Take ownership of escalated technical issues requiring 2nd and 3rd line support, providing efficient and effective solutions. Analyze and troubleshoot complex hardware, software, and support network engineering with network problems. Maintain documentation for systems, configurations, and troubleshooting procedures. Develop and update procedural documents for common issue resolution. Provide guidance and mentorship to junior support engineers. Technical Skills Required Administer SharePoint online, managing groups, security, and permissions. Support multiple sites from HQ using remote management tools. Utilize and maintain Active Directory, handling security groups and user on/off-boarding. Provide orientation and guidance to users on new software and computer equipment. Implement and enforce security best practices. Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint. Offer education on key applications to users as needed. Manage the IT helpdesk queue, providing 2nd & 3rd Line support. Manage stakeholders and escalate issues when required to resolve within agreed timescales. Integrate and support CCTV systems & Net2 within the network infrastructure. Utilize/Implement monitoring tools for proactive issue detection and resolution. Proficiently troubleshoot hardware, software, and network issues. Expertise in configuring and maintaining server hardware. Administer virtualization platforms like Hyper-V. Familiarity with cloud platforms (AWS, Azure) is advantageous. Proficiency in managing and troubleshooting Windows Server and Desktop operating systems Benefits: Competitive salary 25 days holiday plus bank holidays Private health insurance Great pension scheme Life insurance Annual discretionary bonus scheme If you're a skilled 2/3rd line Systems Engineer looking for a challenging opportunity to join a growing IT support team, we'd love to hear from you! Please send your resume and cover letter to (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Join my client's dynamic team as they revolutionize the entertainment industry with cutting-edge IT solutions. They're seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now! Role Overview: As a 2nd & 3rd Line IT Systems Engineer, you'll play a crucial role in providing comprehensive IT cover, service desk assistance, and desktop support. Acting as the primary point of contact for users across multiple bases, you will address application, system, and hardware support needs, collaborating with third-party IT vendors when necessary. Key Responsibilities Offer 2nd & 3rd line technical support for approved hardware and software. Collaborate with third-party service suppliers to ensure timely issue resolution. Install and manage Microsoft Client Operating Systems. Demonstrate a deep understanding of Active Directory, including Group Policies. Manage user account administration, security group management, onboarding/offboarding procedures, and device enrollment/documentation. Install, configure, and maintain network printers and wireless devices. Maintain mobile devices and serve as the second point of contact for warehouse hand scanner hardware. Manage and support Office 365, including user and service administration. Oversee patch management across site servers, desktops, servers, and MAC estate. Take ownership of escalated technical issues requiring 2nd and 3rd line support, providing efficient and effective solutions. Analyze and troubleshoot complex hardware, software, and support network engineering with network problems. Maintain documentation for systems, configurations, and troubleshooting procedures. Develop and update procedural documents for common issue resolution. Provide guidance and mentorship to junior support engineers. Technical Skills Required Administer SharePoint online, managing groups, security, and permissions. Support multiple sites from HQ using remote management tools. Utilize and maintain Active Directory, handling security groups and user on/off-boarding. Provide orientation and guidance to users on new software and computer equipment. Implement and enforce security best practices. Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint. Offer education on key applications to users as needed. Manage the IT helpdesk queue, providing 2nd & 3rd Line support. Manage stakeholders and escalate issues when required to resolve within agreed timescales. Integrate and support CCTV systems & Net2 within the network infrastructure. Utilize/Implement monitoring tools for proactive issue detection and resolution. Proficiently troubleshoot hardware, software, and network issues. Expertise in configuring and maintaining server hardware. Administer virtualization platforms like Hyper-V. Familiarity with cloud platforms (AWS, Azure) is advantageous. Proficiency in managing and troubleshooting Windows Server and Desktop operating systems Benefits: Competitive salary 25 days holiday plus bank holidays Private health insurance Great pension scheme Life insurance Annual discretionary bonus scheme If you're a skilled 2/3rd line Systems Engineer looking for a challenging opportunity to join a growing IT support team, we'd love to hear from you! Please send your resume and cover letter to (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Data & IT Technician Salary: up to £36,000 per annum (depending on relevant experience). Monday - Friday, full time office hours (part time hours will be considered for the right experience) Corby. Office based Permanent Match Recruitment are recruiting on behalf of their client based in Corby. They're a long established and successful small business (less than 20 office based) with almost 30 years history. This is a standalone accounts role. However, you will work with and amongst the whole office team. In our client's own words: "You will be responsible for the managing of the Data analysis of the business, such as managing our prospective Client marketing campaigns, analysing and interpreting return rates of marketing campaigns, managing our prospect data on our CRM, maintaining the Website and any other Social media functions and to be responsible for the maintaining of Forms, templates and letters on our CRM. You will also prepare monthly reports around return rates from marketing campaigns and client engagement." Purpose of role: Our client's senior management team is quite tech savvy, but they need somebody at the next level that understands the advanced tech jargon and can translate into simple layman's terms for all members of the team, from Directors and Senior Management to the administration support staff, to better help them become more efficient using their various software systems. Our client has a smart targeted approach to prospecting to their customer base by traditional mailing marketing. There is a lot of customer data to analyse and database management in this role with the ultimate purpose of refining and improving their targeted sales marketing, whilst identifying how effective their current data is and reviewing trends in marketing (targeted sales mailing) campaigns. Additionally, working alongside their external I.T support, you'll offer in-house first-line support to their employees. Breakdown of your role - your day to day responsibilities: Creating Marketing campaigns for specific areas. Manage and organise prospect data on the company CRM, ensuring that data is accurate and up to date. Oversee the importation of new data ensuring that it Complies with the Company's standards Create forms, templates for the CRM and maintaining the upkeep of existing templates and forms. Make, at the direction of management, amendments to the Company's CRM system (e.g. new custom data fields, adding workflow steps, changing automations). Provide first line technical support and troubleshooting for the company's hardware and software, and escalate complex issues to the external IT support providers as needed. Install, configure, and maintain the company's IT consumable equipment, such as, printers, scanners, phones, etc., and coordinate with the external IT vendors to ensure timely and quality delivery of IT products and services. Coordinating with the external IT vendors on the procurement and provisioning of new computers and laptops. Monitor and update the company's IT security policies and procedures, such as antivirus, firewall, backup, etc., and collaborate with the external IT security experts to ensure the company's data and systems are protected from cyber threats. Train and assist the company's staff on the proper use of IT tools and applications and create user manuals and documentation as required. Research and recommend new IT solutions and improvements to enhance the company's productivity and performance. Oversee the implementation of new software/hardware and provide relevant staff training as required. Suggest and create automations using SAAS providers at the request of Management to streamline the company's workflows and processes. Due to the requirements of the role, only applicants with previous and recent relevant experience will be considered. Please apply today to learn more and be considered and shortlisted. Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven't received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don't be despondent and feel free to apply to future job adverts.
May 16, 2024
Full time
Data & IT Technician Salary: up to £36,000 per annum (depending on relevant experience). Monday - Friday, full time office hours (part time hours will be considered for the right experience) Corby. Office based Permanent Match Recruitment are recruiting on behalf of their client based in Corby. They're a long established and successful small business (less than 20 office based) with almost 30 years history. This is a standalone accounts role. However, you will work with and amongst the whole office team. In our client's own words: "You will be responsible for the managing of the Data analysis of the business, such as managing our prospective Client marketing campaigns, analysing and interpreting return rates of marketing campaigns, managing our prospect data on our CRM, maintaining the Website and any other Social media functions and to be responsible for the maintaining of Forms, templates and letters on our CRM. You will also prepare monthly reports around return rates from marketing campaigns and client engagement." Purpose of role: Our client's senior management team is quite tech savvy, but they need somebody at the next level that understands the advanced tech jargon and can translate into simple layman's terms for all members of the team, from Directors and Senior Management to the administration support staff, to better help them become more efficient using their various software systems. Our client has a smart targeted approach to prospecting to their customer base by traditional mailing marketing. There is a lot of customer data to analyse and database management in this role with the ultimate purpose of refining and improving their targeted sales marketing, whilst identifying how effective their current data is and reviewing trends in marketing (targeted sales mailing) campaigns. Additionally, working alongside their external I.T support, you'll offer in-house first-line support to their employees. Breakdown of your role - your day to day responsibilities: Creating Marketing campaigns for specific areas. Manage and organise prospect data on the company CRM, ensuring that data is accurate and up to date. Oversee the importation of new data ensuring that it Complies with the Company's standards Create forms, templates for the CRM and maintaining the upkeep of existing templates and forms. Make, at the direction of management, amendments to the Company's CRM system (e.g. new custom data fields, adding workflow steps, changing automations). Provide first line technical support and troubleshooting for the company's hardware and software, and escalate complex issues to the external IT support providers as needed. Install, configure, and maintain the company's IT consumable equipment, such as, printers, scanners, phones, etc., and coordinate with the external IT vendors to ensure timely and quality delivery of IT products and services. Coordinating with the external IT vendors on the procurement and provisioning of new computers and laptops. Monitor and update the company's IT security policies and procedures, such as antivirus, firewall, backup, etc., and collaborate with the external IT security experts to ensure the company's data and systems are protected from cyber threats. Train and assist the company's staff on the proper use of IT tools and applications and create user manuals and documentation as required. Research and recommend new IT solutions and improvements to enhance the company's productivity and performance. Oversee the implementation of new software/hardware and provide relevant staff training as required. Suggest and create automations using SAAS providers at the request of Management to streamline the company's workflows and processes. Due to the requirements of the role, only applicants with previous and recent relevant experience will be considered. Please apply today to learn more and be considered and shortlisted. Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven't received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don't be despondent and feel free to apply to future job adverts.
Office Angels are looking for a switched-on IT Support Officer to join a passionate charity who look at ways to create better places, improve people's prospects and promote greener lifestyles. This is a great opportunity to work within a friendly team with future progression opportunities. Waterloo 2 months on-going with potential to be extended or go permanent Mon - Fri, 9am-5pm Office Based £16ph - £17ph plus exclusive OA benefits! Must be available to start immediately Benefits: Weekly pay every Friday Easy timesheet accessibility with mobile support Up to 28 days annual leave Perks at work and discount schemes for all major retailers and over 150 high street stores Access to free eye-care vouchers and discounts towards glasses for VDU purposes Access to well-being platforms FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service Temp of the Month awards Dedicated consultant to support your job search and offer expert interview tips Duties: Support the ICT Manager in the administration of the company's infrastructure including end-user support, domain administration, hardware support, software support and telephony Create new user accounts on the network and email client, support the Finance and HR systems, liaise with external suppliers and provide support as necessary Delete the user accounts of leavers and as required, and follow the established guidelines and instructions for systems access for ongoing delegated access to archived mail records Monitor and ensure all software updates and security patches are applied in a timely manner Monitor and ensure Anti-Virus software is installed, licensed and up to date on all hardware Issue laptops and mobile phones to remote users as required Support home users with remote access and PC/laptop issues Provide timely first line of support for technical calls/emails Resolve specific ICT problems as they arise, trouble-shoot as appropriate and co-ordinate external assistance as necessary Assist the IT Manager with yearly Cyber Essentials Plus certification process Undertake any other related responsibilities commensurate with the evolving objectives of the post and the evolution of the Trust, as may reasonably be requested by the Director Requirements: Knowledge and experience of working with Windows Networks, Active Directory, Windows Server (all versions) Ability to use and support MS Office Corporate applications and email applications Ability to provide efficient and effective IT Support to end-users both face to face and remotely Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 16, 2024
Full time
Office Angels are looking for a switched-on IT Support Officer to join a passionate charity who look at ways to create better places, improve people's prospects and promote greener lifestyles. This is a great opportunity to work within a friendly team with future progression opportunities. Waterloo 2 months on-going with potential to be extended or go permanent Mon - Fri, 9am-5pm Office Based £16ph - £17ph plus exclusive OA benefits! Must be available to start immediately Benefits: Weekly pay every Friday Easy timesheet accessibility with mobile support Up to 28 days annual leave Perks at work and discount schemes for all major retailers and over 150 high street stores Access to free eye-care vouchers and discounts towards glasses for VDU purposes Access to well-being platforms FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service Temp of the Month awards Dedicated consultant to support your job search and offer expert interview tips Duties: Support the ICT Manager in the administration of the company's infrastructure including end-user support, domain administration, hardware support, software support and telephony Create new user accounts on the network and email client, support the Finance and HR systems, liaise with external suppliers and provide support as necessary Delete the user accounts of leavers and as required, and follow the established guidelines and instructions for systems access for ongoing delegated access to archived mail records Monitor and ensure all software updates and security patches are applied in a timely manner Monitor and ensure Anti-Virus software is installed, licensed and up to date on all hardware Issue laptops and mobile phones to remote users as required Support home users with remote access and PC/laptop issues Provide timely first line of support for technical calls/emails Resolve specific ICT problems as they arise, trouble-shoot as appropriate and co-ordinate external assistance as necessary Assist the IT Manager with yearly Cyber Essentials Plus certification process Undertake any other related responsibilities commensurate with the evolving objectives of the post and the evolution of the Trust, as may reasonably be requested by the Director Requirements: Knowledge and experience of working with Windows Networks, Active Directory, Windows Server (all versions) Ability to use and support MS Office Corporate applications and email applications Ability to provide efficient and effective IT Support to end-users both face to face and remotely Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Director - Head of Infrastructure page is loaded Director - Head of Infrastructure Apply locations London time type Full time posted on Posted 30+ Days Ago job requisition id -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Main Purpose and Accountability of the Role Specifically, you have accountability for the following named departments, this includes: Technology Infrastructure, Technology Entity: MUFG Securities EMEA plc MUFG Bank EMEA Certification Status: Certified Staff - Material risk takers - (SMCR) MRT Status: EMEA/MUS All Other MRTs Roles, Scope and Reporting Structure Head of IT Infrastructure - MUFG Securities EMEA Head of IT Infrastructure - MUFG Bank EMEA Authority from, and Reporting to: Head of Technology Key Responsibilities Specifically, you will be accountable and responsible for taking appropriate action with respect to the Company's Technology Infrastructure department, including: Planning and Strategy Development As Head of the IT Infrastructure department within Technology, you will be responsible for ensuring the strategy for the department is in line with business objectives, agreed with relevant stakeholders and understood by the department. Specifically this will include the following: Responsible and accountable for establishing and developing the department and its participation in the Firm's business strategy including formulating and executing strategy, setting objectives and business plans and managing costs. Responsible and accountable for leading, directing, controlling and managing the staff within the department to ensure that they (i) understand their responsibilities and duties applicable to their roles, (ii) comply with the Firm's policies and procedures and (iii) conduct themselves in a way which is commensurate with the Firm's values; Responsible and accountable for managing and monitoring the department's risk and IT infrastructure inventory to control the Firm's exposure within predefined limits prescribed by IT Risk Management and established by the Firm's Risk Management Committee and overseeing the department to operate within the Firm's defined risk appetite; Responsible for contributing to the Company's revenue target and to enhancing the worldwide franchise of MUFG; Responsible and accountable for maintaining and enhancing good working relationships between the IT Infrastructure department and stakeholders, including business, control and other technology teams globally; Responsible and accountable for planning and preparing the department's annual budget, documenting budget expenditures and monitoring the department's expenditure ensuring that cost controls are always in place; Responsible and accountable for managing, maintaining, supporting, developing and setting strategy on all IT In frastructure elements. Responsible and accountable managing the production environment to ensure it meets agreed service standards, SLAs and KPIs. Responsible and accountable for Enterprise Infrastructure, coordinating with other expert teams to provide a complete architecture roadmap and direction. Responsible and accountable for working with the Branches in EMEA to set an appropriate Infrastructure strategy that is efficient, meets Group and Regulatory Controls and permits optimisation of cost. Responsible and accountable for building strong relationships across the Bank and Securities business functions and business areas, underpinned by trust and the core values of the bank Coordinating the activities of the IT Infrastructure senior management team Responsible and accountable for delegating the management of the departments manuals and policy document, ensuring that these are up-to-date, and remain "fit for purpose" such that IT Infrastructure can carry out its responsibilities in the most appropriate and efficient manner. Risk Management As Head of IT Infrastructure, you will be responsible for monitoring, and taking action further to your delegated authority in respect of, the risk being run across the IT Infrastructure . You are/will: responsible for managing all relevant risks (including, but not limited to, IT Risk, operational and conduct risks) within the firm's risk appetite including through the use and continued development of market-leading risk management models and monitoring tools. responsible for conducting business in line with internal policies and procedures as well as regulatory requirements. ensure that the Global Governance Standards are supported by appropriate and effective compliance policies and procedures that are applied consistently across the IT Infrastructure ; and responsible for ensuring that the information supplied by the IT Infrastructure team for risk reporting is well managed and, within the policies established by the Company and Operating Entity's, Boards and appropriate committees; Ensure IT controls are in place to mitigate all risks for the department. Support and partner with the IT Risk, Security and Control department in defining new policies and procedures covering all areas of responsibility. Responsible for managing compliance to policies, standards and procedures set against IT infrastructure. Regulatory Compliance, Affairs and Change You will manage the following matters with respect to internal systems and procedures, appropriate for above departments, including: Being accountable for evaluating, approving and establishing where necessary, appropriate operational and IT systems and controls to enable IT Infrastructure to conduct its business in accordance with agreed business plans within the International Business Controls and Compliance You are responsible for ensuring the Company's compliance with internal risk and compliance requirements, controls and procedures, including but not limited to: overseeing that the above departments maintain systems and controls commensurate to its business and in line with regulatory requirements ; personally, following all relevant policies and procedures, and ensuring those in your teams also follow policy and procedures. Technical Capability Responsible for: Data Centres Networks (including firewall technology) External connectivity Communications, Telephony (including switchboard and voice recording), Virtualisation technology (incl containerisation) Operating systems Cloud services (where applicable) Collaboration tools Servers, Desktops, Storage (online, offline and backup) Databases, Threat and vulnerability management (where applicable) as well as all related hardware and software. Ensure a highly available, reliable and performant infrastructure is developed, maintained and supported to meet the business needs for availability, performance and control under a 24 x 7 support regime. Ensure the infrastructure architecture aligns to the business, information and application architectures. Ensure the teams resolve infrastructure-related requests and issues in line with expectations. Ensure performance of the service delivery is tracked and managed through pre-agreed KPIs. Ensure that all programme-aligned work are planned and delivered in line within timelines and budgets. People You will manage the following matters, appropriate for above departments, including: authority for building (via recruitment, restructuring and internal development) a team of high-quality professionals that will achieve the objectives of the broader MUFG Group to leverage the strategic advantages; accountable for ensuring that all staff in your remit are fully trained and understand what is required of them in order to do their jobs effectively, including ensuring that job descriptions, objectives/personal development and performance reviews are provided for all staff at least once a year in accordance with Human Resources requirements, continually monitoring their competency in order to meet the requirements of the relevant regulator's training and competency regime, handling appropriately any grievance or disciplinary issues; and accountable for ensuring that the department meets target resourcing KPI's that are in line with wider Technology department objectives; and - accountable for ensuring that any responsibilities that you have delegated to other staff, including those in respect of regulatory obligations (where applicable), are appropriately apportioned and controlled . click apply for full job details
May 16, 2024
Full time
Director - Head of Infrastructure page is loaded Director - Head of Infrastructure Apply locations London time type Full time posted on Posted 30+ Days Ago job requisition id -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Main Purpose and Accountability of the Role Specifically, you have accountability for the following named departments, this includes: Technology Infrastructure, Technology Entity: MUFG Securities EMEA plc MUFG Bank EMEA Certification Status: Certified Staff - Material risk takers - (SMCR) MRT Status: EMEA/MUS All Other MRTs Roles, Scope and Reporting Structure Head of IT Infrastructure - MUFG Securities EMEA Head of IT Infrastructure - MUFG Bank EMEA Authority from, and Reporting to: Head of Technology Key Responsibilities Specifically, you will be accountable and responsible for taking appropriate action with respect to the Company's Technology Infrastructure department, including: Planning and Strategy Development As Head of the IT Infrastructure department within Technology, you will be responsible for ensuring the strategy for the department is in line with business objectives, agreed with relevant stakeholders and understood by the department. Specifically this will include the following: Responsible and accountable for establishing and developing the department and its participation in the Firm's business strategy including formulating and executing strategy, setting objectives and business plans and managing costs. Responsible and accountable for leading, directing, controlling and managing the staff within the department to ensure that they (i) understand their responsibilities and duties applicable to their roles, (ii) comply with the Firm's policies and procedures and (iii) conduct themselves in a way which is commensurate with the Firm's values; Responsible and accountable for managing and monitoring the department's risk and IT infrastructure inventory to control the Firm's exposure within predefined limits prescribed by IT Risk Management and established by the Firm's Risk Management Committee and overseeing the department to operate within the Firm's defined risk appetite; Responsible for contributing to the Company's revenue target and to enhancing the worldwide franchise of MUFG; Responsible and accountable for maintaining and enhancing good working relationships between the IT Infrastructure department and stakeholders, including business, control and other technology teams globally; Responsible and accountable for planning and preparing the department's annual budget, documenting budget expenditures and monitoring the department's expenditure ensuring that cost controls are always in place; Responsible and accountable for managing, maintaining, supporting, developing and setting strategy on all IT In frastructure elements. Responsible and accountable managing the production environment to ensure it meets agreed service standards, SLAs and KPIs. Responsible and accountable for Enterprise Infrastructure, coordinating with other expert teams to provide a complete architecture roadmap and direction. Responsible and accountable for working with the Branches in EMEA to set an appropriate Infrastructure strategy that is efficient, meets Group and Regulatory Controls and permits optimisation of cost. Responsible and accountable for building strong relationships across the Bank and Securities business functions and business areas, underpinned by trust and the core values of the bank Coordinating the activities of the IT Infrastructure senior management team Responsible and accountable for delegating the management of the departments manuals and policy document, ensuring that these are up-to-date, and remain "fit for purpose" such that IT Infrastructure can carry out its responsibilities in the most appropriate and efficient manner. Risk Management As Head of IT Infrastructure, you will be responsible for monitoring, and taking action further to your delegated authority in respect of, the risk being run across the IT Infrastructure . You are/will: responsible for managing all relevant risks (including, but not limited to, IT Risk, operational and conduct risks) within the firm's risk appetite including through the use and continued development of market-leading risk management models and monitoring tools. responsible for conducting business in line with internal policies and procedures as well as regulatory requirements. ensure that the Global Governance Standards are supported by appropriate and effective compliance policies and procedures that are applied consistently across the IT Infrastructure ; and responsible for ensuring that the information supplied by the IT Infrastructure team for risk reporting is well managed and, within the policies established by the Company and Operating Entity's, Boards and appropriate committees; Ensure IT controls are in place to mitigate all risks for the department. Support and partner with the IT Risk, Security and Control department in defining new policies and procedures covering all areas of responsibility. Responsible for managing compliance to policies, standards and procedures set against IT infrastructure. Regulatory Compliance, Affairs and Change You will manage the following matters with respect to internal systems and procedures, appropriate for above departments, including: Being accountable for evaluating, approving and establishing where necessary, appropriate operational and IT systems and controls to enable IT Infrastructure to conduct its business in accordance with agreed business plans within the International Business Controls and Compliance You are responsible for ensuring the Company's compliance with internal risk and compliance requirements, controls and procedures, including but not limited to: overseeing that the above departments maintain systems and controls commensurate to its business and in line with regulatory requirements ; personally, following all relevant policies and procedures, and ensuring those in your teams also follow policy and procedures. Technical Capability Responsible for: Data Centres Networks (including firewall technology) External connectivity Communications, Telephony (including switchboard and voice recording), Virtualisation technology (incl containerisation) Operating systems Cloud services (where applicable) Collaboration tools Servers, Desktops, Storage (online, offline and backup) Databases, Threat and vulnerability management (where applicable) as well as all related hardware and software. Ensure a highly available, reliable and performant infrastructure is developed, maintained and supported to meet the business needs for availability, performance and control under a 24 x 7 support regime. Ensure the infrastructure architecture aligns to the business, information and application architectures. Ensure the teams resolve infrastructure-related requests and issues in line with expectations. Ensure performance of the service delivery is tracked and managed through pre-agreed KPIs. Ensure that all programme-aligned work are planned and delivered in line within timelines and budgets. People You will manage the following matters, appropriate for above departments, including: authority for building (via recruitment, restructuring and internal development) a team of high-quality professionals that will achieve the objectives of the broader MUFG Group to leverage the strategic advantages; accountable for ensuring that all staff in your remit are fully trained and understand what is required of them in order to do their jobs effectively, including ensuring that job descriptions, objectives/personal development and performance reviews are provided for all staff at least once a year in accordance with Human Resources requirements, continually monitoring their competency in order to meet the requirements of the relevant regulator's training and competency regime, handling appropriately any grievance or disciplinary issues; and accountable for ensuring that the department meets target resourcing KPI's that are in line with wider Technology department objectives; and - accountable for ensuring that any responsibilities that you have delegated to other staff, including those in respect of regulatory obligations (where applicable), are appropriately apportioned and controlled . click apply for full job details
Description: 1st/2nd Line Support Engineer required by my MSP client to work onsite at their end customer. Due to the nature of the end client the engineer will be put through Enhanced DBS check and be required to provide 1st/2nd line support. Main technologies are Microsoft Office 365, Active Directory, and Microsoft Servers. Hands on role. Any SIMS or 3CX experience is a nice to have. 3 month rolling contract Inside IR35 PAYE 5 days onsite (8am - 4:30pm) Located in Salisbury Skills: Technical support Support Troubleshooting 1st line 2nd line desktop Active Directory Microsoft office 365 Application support Customer service Employee Value Proposition: Working for a MSP - can move onto other end customers Pleasant environment Job Title: It Support Engineer Location: Amesbury, UK Rate/Salary: .00 GBP Daily Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
May 16, 2024
Contractor
Description: 1st/2nd Line Support Engineer required by my MSP client to work onsite at their end customer. Due to the nature of the end client the engineer will be put through Enhanced DBS check and be required to provide 1st/2nd line support. Main technologies are Microsoft Office 365, Active Directory, and Microsoft Servers. Hands on role. Any SIMS or 3CX experience is a nice to have. 3 month rolling contract Inside IR35 PAYE 5 days onsite (8am - 4:30pm) Located in Salisbury Skills: Technical support Support Troubleshooting 1st line 2nd line desktop Active Directory Microsoft office 365 Application support Customer service Employee Value Proposition: Working for a MSP - can move onto other end customers Pleasant environment Job Title: It Support Engineer Location: Amesbury, UK Rate/Salary: .00 GBP Daily Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Overview What are we looking for? We are a dynamic consulting firm, focused on delivering change. We make sure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and a commitment to establishing a culture of change . Clients like what we do and how we work, and we are looking for passionate and enthusiastic individuals to join our growing Moorhouse team. We are looking for an experienced, engaging and driven Client Director to join our 'Digital' team within our Digital & Data practice. 'Digital' is a thriving service line of Moorhouse and a critical area for our business. We help clients respond to disruptive technology trends, implement innovative digital products, define technology operating models to enable organisations to maximise the value from technology & provide advisory services on transitioning and empowering our clients to utilise the full benefits of cloud platforms. This exciting opportunity is seeking a leader who can take full accountability for generating and building client accounts, develop long term client relationships and manage successful, profitable engagements. This role combines ambitious business development activity with dynamic 'on the ground' client delivery work allowing you to be immersed in the teams you work with. Our Client Directors are members of the Executive Committee and are a valued asset to the operational leadership of the firm, playing a crucial role in business planning and providing their insightful inputs to the Moorhouse strategy from a capability perspective. Our leadership team are important mentors for our wider firm and our Digital Client Director will be helping pioneer change and development in our D&D practice. Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn't just about skills for the job, but skills for life - mindset, adaptability, resilience and leadership to name just a few. What do we do? We have a thriving Digital and Data Practice operating across sectors, helping our clients to achieve digital transformation as a strategic advisor and delivery partner. We assist our clients in the following proposition areas: Digital Advisory: working with our clients to set the right strategic direction, understand where they are on their digital journey, and help build the right structures to achieve it to navigate an ever-changing digital world Digital Architecture & Enablement: working with clients to transform their technology by using modern platforms and rationalise their environments - to streamline and optimise their tech. This includes accelerating digital journeys to the cloud and exploitation AI-powered, next-generation technologies Digital Product & Delivery: Combining our various delivery teams and methodologies to ensure successful implementation of digital transformation projects and products, adopting agile ways of working to innovate and evolve at pace Why Moorhouse? A leading consultancy firm, based in the heart of London, recognised as one of the UK's leading Management Consultants over the last 5 years. We work with diverse clients across a range of industries, ensuring our values as a firm shine through in everything we do. We don't do politics, egos or personal agendas - it consumes too much time and distracts us from being successful together. We pride ourselves in being proactive, collaborative and straightforward team players. We like to move fast as a team and both honesty and integrity are key to this. In return you will be part of a supportive and high-performing team that shares the workload, looks after each other and celebrates success together. You can be assured of an exciting opportunity that will stretch you and equip you with skills, experience and knowledge that can help organisations respond to the turbulence, change and opportunity that will define the future of work. Skills The successful candidate must be able to evidence: 15+ years professional experience, ideally a blend of industry and consulting experience with at least 5 years proven consulting experience in a recognised large/medium size consulting business in the UK Significant experience operating at a senior level across client organisations (C-Level) to help them navigate the transformation successfully whilst nurturing strong relationships Deep experience and technical specialism within a specific domain - such as solution or enterprise architecture, application delivery, product management or digital strategy. This includes, but is not limited to: Proven experience with design methodologies (e.g. TOGAF, ITIL) and delivery experience using methodologies (e.g., SAFe, Agile, DevOps) Deep experience in working with Cloud Platforms (AWS, GCP or Azure) and relevant accreditations. Strong ability to build out technical capability with our growing talented digital team to support in successful delivery and employee development Ability to support the firm to scope and delivery large scale transformation programmes by helping to design the approach and bring together winning teams with the right capability Supporting business development and the commercial process involved in extending and expanding client engagements, with a strong sales track record. Desired Skills Desirable : Strong knowledge in key architecture design principles, including but not limited to, sustainability, ethics or security Experience of setting digital strategies and defining and implementing operating models Experience leading product teams and embedding product-led best practices within these teams Experience in the creation & delivering of product roadmaps, requirements gathering, overseeing and advising on product delivery and advising on how products can be incrementally improved Significant experience in embedding and advising on agile ways of working, DevOps capabilities, UX/UI capabilities & knowledge of development and delivery technologies (such as workflow, analytics and prototyping software) Benefits What we can offer you: Cash package of circa £200,000 (comprising of £141,750 base and a combination of personal, company and uncapped sales bonuses that are paid every six months) 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year Life Assurance, Family Private Medical Insurance, Group Personal Pension Scheme , Electric Car Scheme and a range of discounted lifestyle and well-being benefits through Perkbox A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand. Our offices are based near Liverpool Street in London, though we expect you to spend much of our time with clients at their offices. We support flexible and hybrid working. We are committed to embracing diversity and fostering an inclusive environment - one where colleagues feel comfortable and can bring their whole selves to work. It is only in doing so that we can deliver on our purpose to 'develop Extraordinary Leaders'. We recognise the importance of reflecting both our clients and the society in which we live and work and are proud to be an equal opportunities employer. Moorhouse are committed to creating a diverse and inclusive working environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for this opportunity regardless of any diversity characteristic.
May 16, 2024
Full time
Overview What are we looking for? We are a dynamic consulting firm, focused on delivering change. We make sure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and a commitment to establishing a culture of change . Clients like what we do and how we work, and we are looking for passionate and enthusiastic individuals to join our growing Moorhouse team. We are looking for an experienced, engaging and driven Client Director to join our 'Digital' team within our Digital & Data practice. 'Digital' is a thriving service line of Moorhouse and a critical area for our business. We help clients respond to disruptive technology trends, implement innovative digital products, define technology operating models to enable organisations to maximise the value from technology & provide advisory services on transitioning and empowering our clients to utilise the full benefits of cloud platforms. This exciting opportunity is seeking a leader who can take full accountability for generating and building client accounts, develop long term client relationships and manage successful, profitable engagements. This role combines ambitious business development activity with dynamic 'on the ground' client delivery work allowing you to be immersed in the teams you work with. Our Client Directors are members of the Executive Committee and are a valued asset to the operational leadership of the firm, playing a crucial role in business planning and providing their insightful inputs to the Moorhouse strategy from a capability perspective. Our leadership team are important mentors for our wider firm and our Digital Client Director will be helping pioneer change and development in our D&D practice. Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn't just about skills for the job, but skills for life - mindset, adaptability, resilience and leadership to name just a few. What do we do? We have a thriving Digital and Data Practice operating across sectors, helping our clients to achieve digital transformation as a strategic advisor and delivery partner. We assist our clients in the following proposition areas: Digital Advisory: working with our clients to set the right strategic direction, understand where they are on their digital journey, and help build the right structures to achieve it to navigate an ever-changing digital world Digital Architecture & Enablement: working with clients to transform their technology by using modern platforms and rationalise their environments - to streamline and optimise their tech. This includes accelerating digital journeys to the cloud and exploitation AI-powered, next-generation technologies Digital Product & Delivery: Combining our various delivery teams and methodologies to ensure successful implementation of digital transformation projects and products, adopting agile ways of working to innovate and evolve at pace Why Moorhouse? A leading consultancy firm, based in the heart of London, recognised as one of the UK's leading Management Consultants over the last 5 years. We work with diverse clients across a range of industries, ensuring our values as a firm shine through in everything we do. We don't do politics, egos or personal agendas - it consumes too much time and distracts us from being successful together. We pride ourselves in being proactive, collaborative and straightforward team players. We like to move fast as a team and both honesty and integrity are key to this. In return you will be part of a supportive and high-performing team that shares the workload, looks after each other and celebrates success together. You can be assured of an exciting opportunity that will stretch you and equip you with skills, experience and knowledge that can help organisations respond to the turbulence, change and opportunity that will define the future of work. Skills The successful candidate must be able to evidence: 15+ years professional experience, ideally a blend of industry and consulting experience with at least 5 years proven consulting experience in a recognised large/medium size consulting business in the UK Significant experience operating at a senior level across client organisations (C-Level) to help them navigate the transformation successfully whilst nurturing strong relationships Deep experience and technical specialism within a specific domain - such as solution or enterprise architecture, application delivery, product management or digital strategy. This includes, but is not limited to: Proven experience with design methodologies (e.g. TOGAF, ITIL) and delivery experience using methodologies (e.g., SAFe, Agile, DevOps) Deep experience in working with Cloud Platforms (AWS, GCP or Azure) and relevant accreditations. Strong ability to build out technical capability with our growing talented digital team to support in successful delivery and employee development Ability to support the firm to scope and delivery large scale transformation programmes by helping to design the approach and bring together winning teams with the right capability Supporting business development and the commercial process involved in extending and expanding client engagements, with a strong sales track record. Desired Skills Desirable : Strong knowledge in key architecture design principles, including but not limited to, sustainability, ethics or security Experience of setting digital strategies and defining and implementing operating models Experience leading product teams and embedding product-led best practices within these teams Experience in the creation & delivering of product roadmaps, requirements gathering, overseeing and advising on product delivery and advising on how products can be incrementally improved Significant experience in embedding and advising on agile ways of working, DevOps capabilities, UX/UI capabilities & knowledge of development and delivery technologies (such as workflow, analytics and prototyping software) Benefits What we can offer you: Cash package of circa £200,000 (comprising of £141,750 base and a combination of personal, company and uncapped sales bonuses that are paid every six months) 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year Life Assurance, Family Private Medical Insurance, Group Personal Pension Scheme , Electric Car Scheme and a range of discounted lifestyle and well-being benefits through Perkbox A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand. Our offices are based near Liverpool Street in London, though we expect you to spend much of our time with clients at their offices. We support flexible and hybrid working. We are committed to embracing diversity and fostering an inclusive environment - one where colleagues feel comfortable and can bring their whole selves to work. It is only in doing so that we can deliver on our purpose to 'develop Extraordinary Leaders'. We recognise the importance of reflecting both our clients and the society in which we live and work and are proud to be an equal opportunities employer. Moorhouse are committed to creating a diverse and inclusive working environment and is proud to be an equal opportunity employer. All qualified applicants will be considered for this opportunity regardless of any diversity characteristic.
MBR Partners is currently headhunting for a European-headquartered mid-sized services vendor with strong propositions in the Telecommunications space. The client is working with many OEM and Telco Service Provider customers and they are looking for a Sales Director to hunt for new business in the UK and grow some of their existing accounts. They would like someone with experience in selling software or ideally software development services to Vodafone, BT, VMO2, Three, EE etc. The client is selling transformation services that include the development of solutions for: Delivering Dynamic Network Analytics (NWDAF) Automating Security Apps on Open RAN rApp Lifecycle Management Virtualised Network Function Onboarding and Validation Fully Automated Network-as-a-Service Service Management Orchestration Backup and Restore Large-Scale Migration to the Cloud Continuous Updating of CNFs We are looking for someone with experience selling ideally OSS or Network software and services who are excellent relationship builders within the Telecommunication Service Provider space. Please ignore the salary levels mentioned on the job board, the package is flexible depending on the background of the candidates
May 16, 2024
Full time
MBR Partners is currently headhunting for a European-headquartered mid-sized services vendor with strong propositions in the Telecommunications space. The client is working with many OEM and Telco Service Provider customers and they are looking for a Sales Director to hunt for new business in the UK and grow some of their existing accounts. They would like someone with experience in selling software or ideally software development services to Vodafone, BT, VMO2, Three, EE etc. The client is selling transformation services that include the development of solutions for: Delivering Dynamic Network Analytics (NWDAF) Automating Security Apps on Open RAN rApp Lifecycle Management Virtualised Network Function Onboarding and Validation Fully Automated Network-as-a-Service Service Management Orchestration Backup and Restore Large-Scale Migration to the Cloud Continuous Updating of CNFs We are looking for someone with experience selling ideally OSS or Network software and services who are excellent relationship builders within the Telecommunication Service Provider space. Please ignore the salary levels mentioned on the job board, the package is flexible depending on the background of the candidates
My client is seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now! Key Responsibilities- Offer 2nd & 3rd line technical support for approved hardware and software. Collaborate with third-party service suppliers to ensure timely issue resolution. Install and manage Microsoft Client Operating Systems. Demonstrate a deep understanding of Active Directory, including Group Policies. Manage user account administration, security group management, onboarding/offboarding procedures, and device enrollment/documentation. Install, configure, and maintain network printers and wireless devices. Maintain mobile devices and serve as the second point of contact for warehouse hand scanner hardware. Manage and support Office 365, including user and service administration. Oversee patch management across site servers, desktops, servers, and MAC estate. Take ownership of escalated technical issues requiring 2nd and 3rd line support, providing efficient and effective solutions. Analyze and troubleshoot complex hardware, software, and support network engineering with network problems. Maintain documentation for systems, configurations, and troubleshooting procedures. Develop and update procedural documents for common issue resolution. Provide guidance and mentorship to junior support engineers. Technical Skills Required Administer SharePoint online, managing groups, security, and permissions. Support multiple sites from HQ using remote management tools. Utilize and maintain Active Directory, handling security groups and user on/off-boarding. Provide orientation and guidance to users on new software and computer equipment. Implement and enforce security best practices. Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint. Offer education on key applications to users as needed. Benefits- 25 days holiday plus bank holidays Private health insurance Great pension scheme Life insurance If you're a skilled 2/3rd line Systems Engineer. Please send your resume and cover letter to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
My client is seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now! Key Responsibilities- Offer 2nd & 3rd line technical support for approved hardware and software. Collaborate with third-party service suppliers to ensure timely issue resolution. Install and manage Microsoft Client Operating Systems. Demonstrate a deep understanding of Active Directory, including Group Policies. Manage user account administration, security group management, onboarding/offboarding procedures, and device enrollment/documentation. Install, configure, and maintain network printers and wireless devices. Maintain mobile devices and serve as the second point of contact for warehouse hand scanner hardware. Manage and support Office 365, including user and service administration. Oversee patch management across site servers, desktops, servers, and MAC estate. Take ownership of escalated technical issues requiring 2nd and 3rd line support, providing efficient and effective solutions. Analyze and troubleshoot complex hardware, software, and support network engineering with network problems. Maintain documentation for systems, configurations, and troubleshooting procedures. Develop and update procedural documents for common issue resolution. Provide guidance and mentorship to junior support engineers. Technical Skills Required Administer SharePoint online, managing groups, security, and permissions. Support multiple sites from HQ using remote management tools. Utilize and maintain Active Directory, handling security groups and user on/off-boarding. Provide orientation and guidance to users on new software and computer equipment. Implement and enforce security best practices. Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint. Offer education on key applications to users as needed. Benefits- 25 days holiday plus bank holidays Private health insurance Great pension scheme Life insurance If you're a skilled 2/3rd line Systems Engineer. Please send your resume and cover letter to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Applications Alliances and Channel Director READING, United Kingdom Trending Job Identification 241440 Job Category Sales Posting Date 05/13/2024, 09:00 AM Job Type Regular Employee Does this position require a security clearance? No Experience 6 to 10+ years Additional Info Visa / work permit sponsorship is not available for this position Applicants are required to read, write, and speak the following languages English Job Description As an agent of rapid growth, the Leader of Apps for our Alliances and Channels (A&C) business for UK region, will continue to drive and deliver on the go-to-market partner eco-system model to grow Oracle Application business and partners, equipping customers with the solution that best supports their needs. As a senior member of Apps Alliances & Channel team, the ideal candidate will work in concert with Partners, Field Sales and Business Development to accelerate, engage, recruit the outstanding Apps eco-system, land A&C strategy to make Oracle Apps partners successful, and drive Apps footprint expansion to new partners and new customers and new solutions areas. Responsibilities As the Apps A&C Director, you are accountable for building your Apps partners short and long-term strategy and manage your teams to achieve and exceed your business objectives and driving incremental value to our partners for Oracle customers. Initiate and develop strong, balanced-build, trusted advisor-oriented relationships across Oracle senior management, industry practice leaders, technology and client team leaders that can be leveraged to build new opportunities in Oracle's ecosystem and growth targets. Work in unison with internal partners to tap into connections and relationships that nurture a culture of pro-active teaming across Oracle Sales, Pre-Sales and Business Development at regional and global levels. Define an Apps GTM strategy including partner recruitment and partner technical enablement by creating the demand, promote awareness and develop a certified ecosystem, to ensure successful customers and partners business outcomes. Set mutually agreed objectives based on customer needs; 'make the market together' and define the corresponding joint investments required. Lead and coordinate global Strategic Alliances and Partnerships to support growth objectives. Align to the global strategy: complete initiatives in region, drive sales alignment such as account planning, RFP responses, and applying sales plays that leverages across different markets. Prioritize Oracle resources and investments per partner category, based on global strategy and return on investment balancing existing partner ecosystem and new partners. Identify the messages and value propositions to be used for demand generation with the Partner community. Ensure sound mutually agreed partner business plans and a structured governance based on joint performance indicators (meaningful metric) and key accounts results. Establish rules of engagement and operational partner concern procedures to quickly identify and resolve issues. Preferred Skills and Experience! Outstanding Sales and Business Development experience Be recognized as anIndustry/ Apps technologies Spokesperson. Confirmed successful experience in sales, business development or channel positions Strong eye for business, planning and execution skills. Excellent at building businesses in a fast-paced environment, as well as, getting results in a sophisticated matrixed organization. Ability to drive a culture of accountability, execution, and business outcome orientation. An upbeat and hardworking leader to lead teams to the Cloud acceleration journey. Excellent written, presentation and interpersonal communication skills A career at Oracle is defined by you. We give you the freedom-and the skills-to write your own success story. Whatever avenue you go down, you'll gain priceless learning experiences and be supported to do your best work. At Oracle, we don't just respect differences-we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 , option one. Disclaimer: Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer Request a referral from an Oracle employee.
May 16, 2024
Full time
Applications Alliances and Channel Director READING, United Kingdom Trending Job Identification 241440 Job Category Sales Posting Date 05/13/2024, 09:00 AM Job Type Regular Employee Does this position require a security clearance? No Experience 6 to 10+ years Additional Info Visa / work permit sponsorship is not available for this position Applicants are required to read, write, and speak the following languages English Job Description As an agent of rapid growth, the Leader of Apps for our Alliances and Channels (A&C) business for UK region, will continue to drive and deliver on the go-to-market partner eco-system model to grow Oracle Application business and partners, equipping customers with the solution that best supports their needs. As a senior member of Apps Alliances & Channel team, the ideal candidate will work in concert with Partners, Field Sales and Business Development to accelerate, engage, recruit the outstanding Apps eco-system, land A&C strategy to make Oracle Apps partners successful, and drive Apps footprint expansion to new partners and new customers and new solutions areas. Responsibilities As the Apps A&C Director, you are accountable for building your Apps partners short and long-term strategy and manage your teams to achieve and exceed your business objectives and driving incremental value to our partners for Oracle customers. Initiate and develop strong, balanced-build, trusted advisor-oriented relationships across Oracle senior management, industry practice leaders, technology and client team leaders that can be leveraged to build new opportunities in Oracle's ecosystem and growth targets. Work in unison with internal partners to tap into connections and relationships that nurture a culture of pro-active teaming across Oracle Sales, Pre-Sales and Business Development at regional and global levels. Define an Apps GTM strategy including partner recruitment and partner technical enablement by creating the demand, promote awareness and develop a certified ecosystem, to ensure successful customers and partners business outcomes. Set mutually agreed objectives based on customer needs; 'make the market together' and define the corresponding joint investments required. Lead and coordinate global Strategic Alliances and Partnerships to support growth objectives. Align to the global strategy: complete initiatives in region, drive sales alignment such as account planning, RFP responses, and applying sales plays that leverages across different markets. Prioritize Oracle resources and investments per partner category, based on global strategy and return on investment balancing existing partner ecosystem and new partners. Identify the messages and value propositions to be used for demand generation with the Partner community. Ensure sound mutually agreed partner business plans and a structured governance based on joint performance indicators (meaningful metric) and key accounts results. Establish rules of engagement and operational partner concern procedures to quickly identify and resolve issues. Preferred Skills and Experience! Outstanding Sales and Business Development experience Be recognized as anIndustry/ Apps technologies Spokesperson. Confirmed successful experience in sales, business development or channel positions Strong eye for business, planning and execution skills. Excellent at building businesses in a fast-paced environment, as well as, getting results in a sophisticated matrixed organization. Ability to drive a culture of accountability, execution, and business outcome orientation. An upbeat and hardworking leader to lead teams to the Cloud acceleration journey. Excellent written, presentation and interpersonal communication skills A career at Oracle is defined by you. We give you the freedom-and the skills-to write your own success story. Whatever avenue you go down, you'll gain priceless learning experiences and be supported to do your best work. At Oracle, we don't just respect differences-we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 , option one. Disclaimer: Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer Request a referral from an Oracle employee.
The role - Infrastructure Analyst The salary - £35,000 - £39,000 The location - Edinburgh Hybrid working is an option for this role, to be discussed at interview stage. I'm working with a fantastic organisation who are leading innovation and development within their area to add an Infrastructure Analyst to their team. The successful candidate will specialise in both Windows and Linux infrastructure and will play an important role in managing and developing the organisations research systems and related technologies. In return you'll join an organization as they continue to grow and del, providing opportunities to develop your career and grow within the business. Your day-to-day: You'll be the lead for all things Linux and research systems for the organisation, playing an important role to design, deploy and manage critical business systems. Ensure the delivery of core and research infrastructure, ensuring all are operational. Troubleshoot any issues to ensure systems are operationally functional. Provide guidance on systems and applications across the organisation. Ensure systems and designed and deployed to meet the expected standards, taking into account the organisations current infrastructure and security needs. Monitor and patch systems to ensure ongoing reliability. Continuously review systems to detect areas of improvement, providing recommendations and implementing solutions. About you: You'll have extensive knowledge in Linux servers and open-source technologies, as well as with Windows servers. Experience in IT support roles and the ability to tailor technical support to both technical and non-technical stakeholders. Experience with Active Directory and Hyper-V. Hands on experience with containerisation technologies, such as Docker and Kubernetes. Experience with Azure cloud and other cloud technologies. Experience managing projects is beneficial. Due to the nature of this role it will close when the successful candidate is found, so if this sounds like the right role for you then apply today.
May 15, 2024
Full time
The role - Infrastructure Analyst The salary - £35,000 - £39,000 The location - Edinburgh Hybrid working is an option for this role, to be discussed at interview stage. I'm working with a fantastic organisation who are leading innovation and development within their area to add an Infrastructure Analyst to their team. The successful candidate will specialise in both Windows and Linux infrastructure and will play an important role in managing and developing the organisations research systems and related technologies. In return you'll join an organization as they continue to grow and del, providing opportunities to develop your career and grow within the business. Your day-to-day: You'll be the lead for all things Linux and research systems for the organisation, playing an important role to design, deploy and manage critical business systems. Ensure the delivery of core and research infrastructure, ensuring all are operational. Troubleshoot any issues to ensure systems are operationally functional. Provide guidance on systems and applications across the organisation. Ensure systems and designed and deployed to meet the expected standards, taking into account the organisations current infrastructure and security needs. Monitor and patch systems to ensure ongoing reliability. Continuously review systems to detect areas of improvement, providing recommendations and implementing solutions. About you: You'll have extensive knowledge in Linux servers and open-source technologies, as well as with Windows servers. Experience in IT support roles and the ability to tailor technical support to both technical and non-technical stakeholders. Experience with Active Directory and Hyper-V. Hands on experience with containerisation technologies, such as Docker and Kubernetes. Experience with Azure cloud and other cloud technologies. Experience managing projects is beneficial. Due to the nature of this role it will close when the successful candidate is found, so if this sounds like the right role for you then apply today.
Location Hybrid: 3-4 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill. Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory.You never know who someone will become. So with your passion, and our products, you will help ignite the spark in helping people unleash their creativity, find new passions, hobbies, or rekindle fond memories.The unseen possibilities are limitless, and it all starts with you. Become a Technology Service Delivery Team Lead Reporting into the Technology Service Delivery Manager (SDM), you will play a crucial role, leading the delivery of outstanding support to your colleagues across Stores, Distribution Centre (DC) and Support Centre (SC). You're a natural communicator who enjoys keeping your colleagues in the loop, ensuring they feel their issues are understood and giving them the confidence, the issues will be resolved. You thrive on seeing incidents & problems through to resolution, spotting trends and holding the Technology Service Desk to the highest best practice standards. You keep up to date with technology, enjoy getting into the detail and owning issues. You lead from the front; take pride in the services your team delivers and challenge the status quo. This is an exciting opportunity for an ambitious, technically minded and customer focused Service Desk Team Leader to join our evolving Technology Services team. Your Mission Leading and coordinating the Technology Service Desk to effectively manage incidents and requests. Restoring service and fulfilling requests as quickly as possible whilst communicating with all relevant stakeholders. Working closely with the SDM, assist with regular performance/welfare check ins, the management of a skills matrix, personal development plans and effective performance management. Manage the team rota to provide adequate service availability that aligns with business demand. Deputise for the SDM where required. Support the SDM ensuring the operational performance metrics of both the service and individuals are met. Assist with publishing regular service reports that provide a transparent view of performance. Contribute to the implementation of service improvement plans where required. Monitor day to day Service Desk activities and stepping in to stop potential escalations or SLA breaches. Accountable for successful Incident Management, Problem Management, Request Management and Knowledge Management. Constantly creating, refining, and improving Technology Services processes to deliver a more efficient service. A great opportunity to put your own stamp on things. Accountable for ensuring the Service Desk keep an accurate record of assets and state changes. Skills/Behaviours That Will Set You Apart Mandatory: Demonstrable experience leading a team. Excellent team player, flexible, responsive, takes ownership of the task at hand. Ability to prioritise a high workload, analyse the impact of issues on the business and proactively communicate. Technology certification such as MCSA, CompTIA A+, Security+, IT Diplomas or industry relevant experience. Strong communication skills with an ability to discuss technical subjects with a non-technical audience. Experience of team schedule management Driving license and own transport Desirable: Retail technology experience. Exposure to infrastructure concepts such as Active Directory, VMWare, WAN/LAN etc Experience with ITSM management. ITIL or SDI Certified Being a great leader As a great leader with wonderful people skills, you'll create a team that's more than just co-workers - it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Work cross-functionally and collaboratively with other departments. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback so we all win together! But let's not forget about the most important part your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations. Our PERKS really are 'The Works' 25% Colleague Discount! - Plus, exclusive Double Discount days! MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! Holiday - 33 days including bank holidays. Holiday Purchase - Purchase an additional 5 days ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. Wagestream - Claim early access to 50% of your wages as you earn them - for when 'life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! Healthcare Cash Plan - To support your everyday healthcare costs And loads more! - Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
May 15, 2024
Full time
Location Hybrid: 3-4 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill. Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory.You never know who someone will become. So with your passion, and our products, you will help ignite the spark in helping people unleash their creativity, find new passions, hobbies, or rekindle fond memories.The unseen possibilities are limitless, and it all starts with you. Become a Technology Service Delivery Team Lead Reporting into the Technology Service Delivery Manager (SDM), you will play a crucial role, leading the delivery of outstanding support to your colleagues across Stores, Distribution Centre (DC) and Support Centre (SC). You're a natural communicator who enjoys keeping your colleagues in the loop, ensuring they feel their issues are understood and giving them the confidence, the issues will be resolved. You thrive on seeing incidents & problems through to resolution, spotting trends and holding the Technology Service Desk to the highest best practice standards. You keep up to date with technology, enjoy getting into the detail and owning issues. You lead from the front; take pride in the services your team delivers and challenge the status quo. This is an exciting opportunity for an ambitious, technically minded and customer focused Service Desk Team Leader to join our evolving Technology Services team. Your Mission Leading and coordinating the Technology Service Desk to effectively manage incidents and requests. Restoring service and fulfilling requests as quickly as possible whilst communicating with all relevant stakeholders. Working closely with the SDM, assist with regular performance/welfare check ins, the management of a skills matrix, personal development plans and effective performance management. Manage the team rota to provide adequate service availability that aligns with business demand. Deputise for the SDM where required. Support the SDM ensuring the operational performance metrics of both the service and individuals are met. Assist with publishing regular service reports that provide a transparent view of performance. Contribute to the implementation of service improvement plans where required. Monitor day to day Service Desk activities and stepping in to stop potential escalations or SLA breaches. Accountable for successful Incident Management, Problem Management, Request Management and Knowledge Management. Constantly creating, refining, and improving Technology Services processes to deliver a more efficient service. A great opportunity to put your own stamp on things. Accountable for ensuring the Service Desk keep an accurate record of assets and state changes. Skills/Behaviours That Will Set You Apart Mandatory: Demonstrable experience leading a team. Excellent team player, flexible, responsive, takes ownership of the task at hand. Ability to prioritise a high workload, analyse the impact of issues on the business and proactively communicate. Technology certification such as MCSA, CompTIA A+, Security+, IT Diplomas or industry relevant experience. Strong communication skills with an ability to discuss technical subjects with a non-technical audience. Experience of team schedule management Driving license and own transport Desirable: Retail technology experience. Exposure to infrastructure concepts such as Active Directory, VMWare, WAN/LAN etc Experience with ITSM management. ITIL or SDI Certified Being a great leader As a great leader with wonderful people skills, you'll create a team that's more than just co-workers - it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Work cross-functionally and collaboratively with other departments. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback so we all win together! But let's not forget about the most important part your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations. Our PERKS really are 'The Works' 25% Colleague Discount! - Plus, exclusive Double Discount days! MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! Holiday - 33 days including bank holidays. Holiday Purchase - Purchase an additional 5 days ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. Wagestream - Claim early access to 50% of your wages as you earn them - for when 'life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! Healthcare Cash Plan - To support your everyday healthcare costs And loads more! - Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
Job Title: IT Schools Technician (SDE Post) Level 3 Location: Camden, London Contract: 2 months Pay Rate: 23/hr Role Summary: . This position entails providing technical support, problem resolution, and service request operations to ensure the smooth functioning of IT services in schools in Camden. The ideal candidate will have a strong customer service ethos and be proficient in various technical areas including system software installation and maintenance, network support, information security controls, and web solutions. Key Responsibilities: Routinely attend school and council sites to fulfill customer requests promptly. Provide technical support (second line support) for the installation and maintenance of system software, including operating systems and office automation products. Strive to meet and exceed SLA performance targets. Assist in providing technical support for specialist areas such as networks, servers, information integration, and web solutions. Deliver technical services remotely or on-site while ensuring the integrity of changes and the protection of customer data. Manage customer relationships by liaising with Head Teachers, Heads of traded services, and ICT coordinators. Maintain change control documentation accurately. Take ownership of service incidents until resolved, escalating to third-line support staff and suppliers when necessary. Occasionally assist in first-line support, user account administration, Active Directory support, software compliance, procurement of ICT products and services, and data recovery. Provide statistics and associated information for performance reports. Qualifications and Experience: Bachelor's degree in a relevant discipline, or equivalent industry experience. Desirable: Experience in schools-based IT support. Proficient in understanding IT/IS infrastructure, operating systems, configurations, and IT applications and service processes. Familiarity with incident management tools. Awareness of service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts. Knowledge of risk management, business impact analysis, countermeasures, and contingency arrangements related to IT service disruptions. Familiarity with corporate, industry, and professional standards, policies, regulations, compliance, and codes of conduct. The IT Schools Technician role in Camden offers an exciting opportunity to contribute to the education sector while gaining valuable experience in a dynamic and supportive environment. If you are passionate about providing exceptional technical support and thrive in a customer-focused role, we encourage you to apply.
May 15, 2024
Contractor
Job Title: IT Schools Technician (SDE Post) Level 3 Location: Camden, London Contract: 2 months Pay Rate: 23/hr Role Summary: . This position entails providing technical support, problem resolution, and service request operations to ensure the smooth functioning of IT services in schools in Camden. The ideal candidate will have a strong customer service ethos and be proficient in various technical areas including system software installation and maintenance, network support, information security controls, and web solutions. Key Responsibilities: Routinely attend school and council sites to fulfill customer requests promptly. Provide technical support (second line support) for the installation and maintenance of system software, including operating systems and office automation products. Strive to meet and exceed SLA performance targets. Assist in providing technical support for specialist areas such as networks, servers, information integration, and web solutions. Deliver technical services remotely or on-site while ensuring the integrity of changes and the protection of customer data. Manage customer relationships by liaising with Head Teachers, Heads of traded services, and ICT coordinators. Maintain change control documentation accurately. Take ownership of service incidents until resolved, escalating to third-line support staff and suppliers when necessary. Occasionally assist in first-line support, user account administration, Active Directory support, software compliance, procurement of ICT products and services, and data recovery. Provide statistics and associated information for performance reports. Qualifications and Experience: Bachelor's degree in a relevant discipline, or equivalent industry experience. Desirable: Experience in schools-based IT support. Proficient in understanding IT/IS infrastructure, operating systems, configurations, and IT applications and service processes. Familiarity with incident management tools. Awareness of service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts. Knowledge of risk management, business impact analysis, countermeasures, and contingency arrangements related to IT service disruptions. Familiarity with corporate, industry, and professional standards, policies, regulations, compliance, and codes of conduct. The IT Schools Technician role in Camden offers an exciting opportunity to contribute to the education sector while gaining valuable experience in a dynamic and supportive environment. If you are passionate about providing exceptional technical support and thrive in a customer-focused role, we encourage you to apply.
Cyber Security Specialist - Sheffield (Hybrid Remote) - £55-60k Mainly Remote Flexible Culture Autonomy Forward-thinking Tech Bonus Scheme Ada Meher are currently searching for a Cyber Security Specialist to join their client, a leading SaaS vendor in the video streaming and VR space, as they look to move through the gears in improving the Cyber Security across their product suite. They are initially looking to achieve the Cyber Essentials certification before moving onto the Cyber Essentials Plus and ISO 27001 longer term. This role will be pivotal in driving that journey. The company are flexible at their core, and believe in a culture of autonomy and accountability. Therefore, you can expect a lot of flexibility in both hours and remote work, giving the right individual the space and time to get the job done. That said, there will be some travel requirement into their Sheffield HQ roughly every couple of weeks on a business need basis. To Be Considered: Proven experience guiding a business through the Cyber Essentials certification Knowledge of Cyber Essentials Plus and ISO 27001 Excellent knowledge of security across the full estate (Cloud, Dev, Infra) Knowledge of the Windows estate (eg Active Directory/Office 365) would be a benefit Along with an excellent work/life balance, this company also offer a strong financial incentive to those who join them with an annual bonus, contributions to significant life events, training and development budget and healthcare assistance all part of their extremely competitive benefits package. They aspire to create a relaxed environment, where employees have the support, freedom and flexibility to be themselves and produce their best work.We are expecting a strong number of applications for this Cyber Security Specialist role so please get in touch today to avoid missing out on the initial round of interviews. You can send a CV directly to for more information.
May 15, 2024
Full time
Cyber Security Specialist - Sheffield (Hybrid Remote) - £55-60k Mainly Remote Flexible Culture Autonomy Forward-thinking Tech Bonus Scheme Ada Meher are currently searching for a Cyber Security Specialist to join their client, a leading SaaS vendor in the video streaming and VR space, as they look to move through the gears in improving the Cyber Security across their product suite. They are initially looking to achieve the Cyber Essentials certification before moving onto the Cyber Essentials Plus and ISO 27001 longer term. This role will be pivotal in driving that journey. The company are flexible at their core, and believe in a culture of autonomy and accountability. Therefore, you can expect a lot of flexibility in both hours and remote work, giving the right individual the space and time to get the job done. That said, there will be some travel requirement into their Sheffield HQ roughly every couple of weeks on a business need basis. To Be Considered: Proven experience guiding a business through the Cyber Essentials certification Knowledge of Cyber Essentials Plus and ISO 27001 Excellent knowledge of security across the full estate (Cloud, Dev, Infra) Knowledge of the Windows estate (eg Active Directory/Office 365) would be a benefit Along with an excellent work/life balance, this company also offer a strong financial incentive to those who join them with an annual bonus, contributions to significant life events, training and development budget and healthcare assistance all part of their extremely competitive benefits package. They aspire to create a relaxed environment, where employees have the support, freedom and flexibility to be themselves and produce their best work.We are expecting a strong number of applications for this Cyber Security Specialist role so please get in touch today to avoid missing out on the initial round of interviews. You can send a CV directly to for more information.