Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Role overview ID: Entity: Vistry Services Region: Vistry Services Department: Company Secretariat, Legal, Audit & Risk Contract Type: Permanent - Full Time Job Location: Cheltenham, Gloucestershire Date Posted: 17.04.2024 We have a fantastic opportunity for a Data Protection Assistant to join our team within Vistry Services, at our office in Cheltenham, Gloucestershire. As our Data Protection Assistant you will work alongside the Head of Data Protection in ensuring that Vistry's data protection strategy and implementation are in compliance with the General Data Protection Regulation requirements. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality. Demonstration of range of educational achievements to include Maths and English. Previous experience working within a data protection team. Strong knowledge of data protection regulation. Sufficient knowledge of information technology and data management systems. Understanding of the Data Protection Act. Excellent analytical skills. Excellent interpersonal skills with the ability to interact effectively with people at all organisational levels. Excellent attention to detail. Ability to use independent judgement and discretion when making decisions. Ability to handle confidential and sensitive information. Good working knowledge and experience of records management, complaints processes, archive and retention principles and their supporting systems. A working knowledge of IT applications and systems. Excellent organisational skills and the ability to work to tight deadlines. Ability to work effectively both independently and as part of a team. Proven ability to show initiative and contribute in a changing environment. A commitment to work as required to meet the needs of the business. Desirable Certification/accreditation in data protection law. Experience working within risk management or compliance. Experience working in law. Knowledge of project management. Can do attitude. Ability to work under pressure. More about the Data Compliance Manager role Acting as first point of contact for the processing of all information rights requests relating to the business. Ensuring responses are accurate, compliant and timely and providing advice when required to the team of SAR Officers on whether information should be disclosed or refused in compliance with the relevant legislation. Ensuring accurate records are kept of requests, responses, disclosures and exemptions and associated correspondence. Continually updating and improving processes to deliver a better information rights service. The management of the Data Protection Inbox, ensuring that all queries are responded to in a timely manner alerting the Head of Daat Protection or Data Protection Lead when necessary. To update the Data Breach Log ensuring all suspected breaches are recorded promptly and correctly and to assist with analysis of data for common trends/risks. Assist with ensuring that company policies are in compliance with the UK GDPR. Assist with the drafting/amending of internal data protection policies, guidelines and procedures in consultation with key stakeholders. Assist with the completion and regular review of DPIA's and DPA's. Assist with data breach management to ensure containment and remedy. Provide advice and support relating to data protection matters. Liaise with external lawyers on data protection issues when required. Other general administrative duties to include ad hoc updates on company intranet and archiving. Safety, Health & Environment Ensure you have read the Company's health and safety policies and procedures observe them at all times. Reporting any accidents or near misses immediately to your Manager and record them in the accident book. Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager. Wear appropriate protective clothing on site at all times. Attend all health and safety training as required by the Company. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vist
May 18, 2024
Full time
Role overview ID: Entity: Vistry Services Region: Vistry Services Department: Company Secretariat, Legal, Audit & Risk Contract Type: Permanent - Full Time Job Location: Cheltenham, Gloucestershire Date Posted: 17.04.2024 We have a fantastic opportunity for a Data Protection Assistant to join our team within Vistry Services, at our office in Cheltenham, Gloucestershire. As our Data Protection Assistant you will work alongside the Head of Data Protection in ensuring that Vistry's data protection strategy and implementation are in compliance with the General Data Protection Regulation requirements. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality. Demonstration of range of educational achievements to include Maths and English. Previous experience working within a data protection team. Strong knowledge of data protection regulation. Sufficient knowledge of information technology and data management systems. Understanding of the Data Protection Act. Excellent analytical skills. Excellent interpersonal skills with the ability to interact effectively with people at all organisational levels. Excellent attention to detail. Ability to use independent judgement and discretion when making decisions. Ability to handle confidential and sensitive information. Good working knowledge and experience of records management, complaints processes, archive and retention principles and their supporting systems. A working knowledge of IT applications and systems. Excellent organisational skills and the ability to work to tight deadlines. Ability to work effectively both independently and as part of a team. Proven ability to show initiative and contribute in a changing environment. A commitment to work as required to meet the needs of the business. Desirable Certification/accreditation in data protection law. Experience working within risk management or compliance. Experience working in law. Knowledge of project management. Can do attitude. Ability to work under pressure. More about the Data Compliance Manager role Acting as first point of contact for the processing of all information rights requests relating to the business. Ensuring responses are accurate, compliant and timely and providing advice when required to the team of SAR Officers on whether information should be disclosed or refused in compliance with the relevant legislation. Ensuring accurate records are kept of requests, responses, disclosures and exemptions and associated correspondence. Continually updating and improving processes to deliver a better information rights service. The management of the Data Protection Inbox, ensuring that all queries are responded to in a timely manner alerting the Head of Daat Protection or Data Protection Lead when necessary. To update the Data Breach Log ensuring all suspected breaches are recorded promptly and correctly and to assist with analysis of data for common trends/risks. Assist with ensuring that company policies are in compliance with the UK GDPR. Assist with the drafting/amending of internal data protection policies, guidelines and procedures in consultation with key stakeholders. Assist with the completion and regular review of DPIA's and DPA's. Assist with data breach management to ensure containment and remedy. Provide advice and support relating to data protection matters. Liaise with external lawyers on data protection issues when required. Other general administrative duties to include ad hoc updates on company intranet and archiving. Safety, Health & Environment Ensure you have read the Company's health and safety policies and procedures observe them at all times. Reporting any accidents or near misses immediately to your Manager and record them in the accident book. Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager. Wear appropriate protective clothing on site at all times. Attend all health and safety training as required by the Company. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vist
Scope A Global Real Estate Business.The Information Security Technical Consultant is a newly created role to support the Group Information Security practice, acting as the Subject Matter Expert in key technology initiatives. The role reflects the critical need for our business to maintain a high standard of Information Security and manage risks and threats to our business operations and brand reputation. The role holder will oversee the alignment of our Information Security technology standards and good industry practice in the design and deployment of solutions across the project portfolio. It will be expected to assess technical risks and identify control mitigations, responding constructively to manage conflicts and ensure good practice is embedded in the transition of project to operations. The role will be expected to collaborate with senior business stakeholders, IT leads across the Global Group, the IT supplier eco-system and clients. It reports to the Group Head of Information Security. Responsibilities The role acts as a security advisor for major technology change programmes. It will be expected to both input at a technical level and contribute to the design of process and controls. Projects will include: HRIS Implementation CRM Implementation Re-platform of website Re-platform of the SIEM and transition of SOC provider The role will:Define appropriate and proportionate information requirements across the project portfolio. Will provide subject matter expertise to manage and avoid risk in design, implementation and ongoing operational process.Develops a detailed understanding of the firm's IT security posture, including the systems responsible for security controls and their alignment to policies and process. Provides guidance on the ongoing development, configuration, and operation of the Information Security service to ensure it adapts to changes in the technology landscape.Identifies opportunities to increase value from existing Information Security investments, though re-use and extended use of capabilities, whilst ensuring that these recommendations are both sustainable and support the Information Security objectives.Understands technology trends and the practical application of existing, new and emerging technologies.Supports the Group Head of Information Security in the development of policies and reporting for the Chief Risk Officer and the Group Executive.Works collaboratively with the senior stakeholder to understand requirements and influence appropriate practice, with consideration of the firms appetite to risk and the need to ensure change does not erode ISO controls. Will be expected to assess and articulate information security risk in terms of business outcomes, probability and impact. Team General Team Responsibilities: The candidate will be expected to work without supervision, adhering to a framework of standards and operating procedures. The role will be expected to work dynamically, balancing home working with in-office presence as required for the successful delivery of the role. The candidate must be a team player and be willing to take on activities outside of the role, as required, to support the Information Security practice Core Competencies Excellent analytical and technical skills Good customer focus Excellent written and verbal communication skills Excellent at problem-solving (analytical thinking) Process orientated approach to tasks Understanding and knowledge of IT standards and controls Ability to balance the long-term (big picture) and short-term implications of individual decisions Technical Experience An excellent understanding of IT security principles and practice, coupled with an ability to analyse emerging risk (techniques and threats) Expert knowledge in core technologies, including Microsoft Security Services, Office 365, Azure Identity Management and Workday HRIS Demonstrable experience in broader information security solutions, including content delivery networks (WAF, DDoS etc), SIEM solutions and email security. A thorough understanding of the current general threat landscape and how these threats can be mitigated through the application of technology Good understanding of Information Security standards and frameworks (e.g. ISO27001, NIST) Experience with working with third party suppliers Qualifications/Education Required. 3 years+ experience working with IT Security products (software or infrastructure) Recognised industry qualifications in relevant technologies and security practice is desirable
May 17, 2024
Full time
Scope A Global Real Estate Business.The Information Security Technical Consultant is a newly created role to support the Group Information Security practice, acting as the Subject Matter Expert in key technology initiatives. The role reflects the critical need for our business to maintain a high standard of Information Security and manage risks and threats to our business operations and brand reputation. The role holder will oversee the alignment of our Information Security technology standards and good industry practice in the design and deployment of solutions across the project portfolio. It will be expected to assess technical risks and identify control mitigations, responding constructively to manage conflicts and ensure good practice is embedded in the transition of project to operations. The role will be expected to collaborate with senior business stakeholders, IT leads across the Global Group, the IT supplier eco-system and clients. It reports to the Group Head of Information Security. Responsibilities The role acts as a security advisor for major technology change programmes. It will be expected to both input at a technical level and contribute to the design of process and controls. Projects will include: HRIS Implementation CRM Implementation Re-platform of website Re-platform of the SIEM and transition of SOC provider The role will:Define appropriate and proportionate information requirements across the project portfolio. Will provide subject matter expertise to manage and avoid risk in design, implementation and ongoing operational process.Develops a detailed understanding of the firm's IT security posture, including the systems responsible for security controls and their alignment to policies and process. Provides guidance on the ongoing development, configuration, and operation of the Information Security service to ensure it adapts to changes in the technology landscape.Identifies opportunities to increase value from existing Information Security investments, though re-use and extended use of capabilities, whilst ensuring that these recommendations are both sustainable and support the Information Security objectives.Understands technology trends and the practical application of existing, new and emerging technologies.Supports the Group Head of Information Security in the development of policies and reporting for the Chief Risk Officer and the Group Executive.Works collaboratively with the senior stakeholder to understand requirements and influence appropriate practice, with consideration of the firms appetite to risk and the need to ensure change does not erode ISO controls. Will be expected to assess and articulate information security risk in terms of business outcomes, probability and impact. Team General Team Responsibilities: The candidate will be expected to work without supervision, adhering to a framework of standards and operating procedures. The role will be expected to work dynamically, balancing home working with in-office presence as required for the successful delivery of the role. The candidate must be a team player and be willing to take on activities outside of the role, as required, to support the Information Security practice Core Competencies Excellent analytical and technical skills Good customer focus Excellent written and verbal communication skills Excellent at problem-solving (analytical thinking) Process orientated approach to tasks Understanding and knowledge of IT standards and controls Ability to balance the long-term (big picture) and short-term implications of individual decisions Technical Experience An excellent understanding of IT security principles and practice, coupled with an ability to analyse emerging risk (techniques and threats) Expert knowledge in core technologies, including Microsoft Security Services, Office 365, Azure Identity Management and Workday HRIS Demonstrable experience in broader information security solutions, including content delivery networks (WAF, DDoS etc), SIEM solutions and email security. A thorough understanding of the current general threat landscape and how these threats can be mitigated through the application of technology Good understanding of Information Security standards and frameworks (e.g. ISO27001, NIST) Experience with working with third party suppliers Qualifications/Education Required. 3 years+ experience working with IT Security products (software or infrastructure) Recognised industry qualifications in relevant technologies and security practice is desirable
Job Title: IT Officer Salary: 30,000 to 33,900 per annum Hours: 37.5 hours per week Contract Type: Permanent Responsible to: IT Support Manager Benefits: Annual leave: 28 working days Additional holiday days are awarded as longer services awards. Employee Benefits Platform: Free access to thousands of discounts and savings via vouchers, reloadable cards, cashback and online voucher codes. Free Meal: When on duty, a meal is provided free of charge when the kitchens are open. University of Oxford pension scheme Travel Pass Loan: A discounted travel scheme is available. Cycle to Work Scheme / Bike Loan. On site cycle repair service at discounted rates. Sports Facilities: Access to the University Sport club. University Card: for discounts in shops, cafes and restaurants and University Leisure facilities A college within the prestigious University of Oxford is seeking to employ an individual with demonstrable experience in hands-on first-line IT support, and a willingness to learn and participate in ongoing project implementation. Responsibilities First-line support for college staff, students, and guests via the helpdesk system. Configuration and distribution of end-user IT equipment. Hardware and software asset management. Setup of AV equipment for events on college sites. Assistance in rollout/deployments of ongoing IT project work. Ability to demonstrate possession of the skills and qualities specified below is more important than experience in a similar role. Essential Strong face-to-face customer service skills. Strong practical knowledge of Windows desktop operating systems (primarily Windows 10). Strong problem solving and troubleshooting skills. Good understanding of workstation hardware. Good practical knowledge of mobile operating systems - Android and iOS. Practical experience of AD-DS principles. Basic understanding of networking concepts and equipment. Documentation. Willingness and desire to expand on existing knowledge via external training and/or selfteaching. Desirable : Good understanding of AV equipment. Basic understanding of MacOS. Basic IT security concepts. Basic understanding of, and some exposure to virtualisation technologies. Basic understanding of print management solutions. Basic understanding of Windows deployment technologies e.g., MDT. Basic understanding of software and hardware asset management concepts. Basic understanding of SharePoint online. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 17, 2024
Full time
Job Title: IT Officer Salary: 30,000 to 33,900 per annum Hours: 37.5 hours per week Contract Type: Permanent Responsible to: IT Support Manager Benefits: Annual leave: 28 working days Additional holiday days are awarded as longer services awards. Employee Benefits Platform: Free access to thousands of discounts and savings via vouchers, reloadable cards, cashback and online voucher codes. Free Meal: When on duty, a meal is provided free of charge when the kitchens are open. University of Oxford pension scheme Travel Pass Loan: A discounted travel scheme is available. Cycle to Work Scheme / Bike Loan. On site cycle repair service at discounted rates. Sports Facilities: Access to the University Sport club. University Card: for discounts in shops, cafes and restaurants and University Leisure facilities A college within the prestigious University of Oxford is seeking to employ an individual with demonstrable experience in hands-on first-line IT support, and a willingness to learn and participate in ongoing project implementation. Responsibilities First-line support for college staff, students, and guests via the helpdesk system. Configuration and distribution of end-user IT equipment. Hardware and software asset management. Setup of AV equipment for events on college sites. Assistance in rollout/deployments of ongoing IT project work. Ability to demonstrate possession of the skills and qualities specified below is more important than experience in a similar role. Essential Strong face-to-face customer service skills. Strong practical knowledge of Windows desktop operating systems (primarily Windows 10). Strong problem solving and troubleshooting skills. Good understanding of workstation hardware. Good practical knowledge of mobile operating systems - Android and iOS. Practical experience of AD-DS principles. Basic understanding of networking concepts and equipment. Documentation. Willingness and desire to expand on existing knowledge via external training and/or selfteaching. Desirable : Good understanding of AV equipment. Basic understanding of MacOS. Basic IT security concepts. Basic understanding of, and some exposure to virtualisation technologies. Basic understanding of print management solutions. Basic understanding of Windows deployment technologies e.g., MDT. Basic understanding of software and hardware asset management concepts. Basic understanding of SharePoint online. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Job title - Technical Support Officer Location - Ilford, IG4 Contract - Temporary ongoing Hours - Full Time 36 hours Start Date : ASAP We are currently recruiting for a Technical Support Officer. As a Technical Support Officer, you will be responsible for providing technical support and assistance to clients and internal teams. You will also be responsible for troubleshooting and resolving technical issues, as well as providing training and support to end-users. Duties would include: Provide comprehensive technical assistance for internal and external customers. Troubleshoot hardware, software, and networking issues efficiently. Maintain technical documentation and ensure accurate recording of troubleshooting steps. Assist in managing and upgrading our technical infrastructure. Coordinate with vendors to resolve complex technical problems. Collaborate with cross-functional teams to ensure seamless IT operations. Monitor IT systems to identify potential issues and recommend solutions proactively. Provide training to staff on new software and hardware implementations. Essential criteria and experience: Bachelor's degree in Computer Science or related field (or equivalent experience). Proven experience in technical support or a related role. Strong understanding of computer hardware, software, and networking. Excellent problem-solving and communication skills. Ability to manage multiple tasks effectively and prioritize accordingly. Familiarity with IT documentation and ticketing systems. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
May 17, 2024
Seasonal
Job title - Technical Support Officer Location - Ilford, IG4 Contract - Temporary ongoing Hours - Full Time 36 hours Start Date : ASAP We are currently recruiting for a Technical Support Officer. As a Technical Support Officer, you will be responsible for providing technical support and assistance to clients and internal teams. You will also be responsible for troubleshooting and resolving technical issues, as well as providing training and support to end-users. Duties would include: Provide comprehensive technical assistance for internal and external customers. Troubleshoot hardware, software, and networking issues efficiently. Maintain technical documentation and ensure accurate recording of troubleshooting steps. Assist in managing and upgrading our technical infrastructure. Coordinate with vendors to resolve complex technical problems. Collaborate with cross-functional teams to ensure seamless IT operations. Monitor IT systems to identify potential issues and recommend solutions proactively. Provide training to staff on new software and hardware implementations. Essential criteria and experience: Bachelor's degree in Computer Science or related field (or equivalent experience). Proven experience in technical support or a related role. Strong understanding of computer hardware, software, and networking. Excellent problem-solving and communication skills. Ability to manage multiple tasks effectively and prioritize accordingly. Familiarity with IT documentation and ticketing systems. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24's Crisis & Security Consulting (CSC) division, specifically the All-Hazards Response team, is on the lookout for a Senior Consultant. This role is ideally suited for candidates based in the UK or in mainland Europe. As a part of our dynamic and agile Response Group, the successful applicant will have the chance to enhance their skill set and knowledge, enabling them to contribute across various teams within the organization. Candidates should possess comprehensive experience in crisis management at both tactical and strategic levels and have a wide-ranging understanding of different industries. The position involves readiness to deploy globally at short notice, often in challenging situations, requiring confidence and the ability to provide immediate support and guidance to high-level / C-Suite stakeholders. What You Will Work On Summary You will deliver All Hazards Response services, providing expert advice and guidance to clients facing crises, from threats and violence to political and cyber-related issues. This role entails global deployment, often without prior notice, creating documentation in line with CSC's methodologies, conducting sensitive investigations, and potentially training as a subject matter expert for example as a crisis communications consultant. You will also support the development of junior team members and collaborate with the global consulting team on service delivery, maintaining accurate records across platforms such as Salesforce. Specifics Provide advice and guidance to clients in response to case activations on the following peril types: Active Assailant / Workplace Violence; Political Violence & Terrorism; Cyber Extortion; and Any other crisis-level event in which All-Hazard Response are engaged. Deployment globally in support of any new case activation, often with no notice. Produce all relevant documentation in support of assigned response cases, in line with CSC's doctrine and methodology. Coordinate and conduct sensitive investigational support to clients. Train as a Crisis Communications consultant. Support the development of more junior team members and work in cooperation with the wider global consulting team on all other aspects of consulting services delivery. Keep Salesforce and any other platforms used by Crisis24 up to date and accurate in relation to relevant accounts and proposals. Obtain the skill set and knowledge to actively respond as a Special Risks Response Consultant when required. Support to Insurance Partners Deliver onboarding briefings to new policy holders. Provide capability briefings in support of marketing the wider insurance policies. Assist in the delivery of update reports to insurance underwriters during ongoing cases. Generation of new response retainers, providing services to insurance partners or private clients. Direct engagement contracts for new response cases when insurance options are not present. Assist wider CSC team members in any business development briefings and activity when required. Support the implementation of a business development plan for the region. Scope, price, manage and/or oversee the development of client proposals and responses to RFPs. Represent CSC, Crisis24 and GardaWorld in client pitches/senior-level presentations/in-person meetings. Duty officer Following training, there may be a requirement to join the Duty Officer roster for All-Hazards Response activations. Account management Client liaison and account/client relationship management of new and existing consulting clients. Other Support the wider Crisis24 and GardaWorld business as required. Who You Will Work With Under the guidance of the Associate Director for All Hazards Response, you will collaborate on a variety of response cases and projects. These initiatives are diverse in terms of geography, industry, and complexity, necessitating effective management of pressures. You will be an integral part of both the Response Group and the wider CSC team, frequently assisting other teams within Crisis24 and GardaWorld. Owing to the sensitive nature of the case activity, All Hazards personnel are often visible to the highest levels of leadership within Crisis24 and GardaWorld. What You Will Bring Summary Candidates should have at least 10 years of experience in Crisis Management, preferably within a corporate or consulting environment, and a solid background in Security Risk and Crisis Management. You should be knowledgeable about crisis response processes, the specialist insurance market, and have a track record of developing new business opportunities. The role demands extensive global travel, often to high-risk areas, and requires strong analytical, problem-solving, and communication skills. Candidates must be adaptable, motivated to work irregular hours, and committed to continuous professional development. Specifics 10+ years of experience in Crisis Management, preferably in a corporate and/or consulting setting. Strong working knowledge of Security Risk and Crisis Management. In-depth knowledge and experience of crisis response processes. An understanding of specialist insurance markets. Demonstrable commercial experience developing new business opportunities. Extensive travel experience globally, including in high-threat/hostile environments. Strong analytical and problem-solving skills; a creative thinker who can apply initiative and create solutions to solve clients' problems. Ability to manage multiple cases simultaneously with strong attention to detail. Personable and able to communicate effectively at all levels with team members and clients, with the gravitas to influence at a very senior level, including verbal communications and presentations skills. Able to relate well to others with confidence and empathy, build trust and be calm and resourceful during difficult and emotive situations. The flexibility and motivation to work irregular hours and maintain quality delivery. Invested in development; maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends. The annual leave year runs from 1 January to 31 December. Your paid annual leave entitlement will be 25 days per annum (pro rata for part time hours). Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary. Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company. A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year. Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date: We will match your contributions up to 5%. The minimum contribution you can make to the scheme is 4%. You will be entitled to opt out should you wish. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
May 17, 2024
Full time
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24's Crisis & Security Consulting (CSC) division, specifically the All-Hazards Response team, is on the lookout for a Senior Consultant. This role is ideally suited for candidates based in the UK or in mainland Europe. As a part of our dynamic and agile Response Group, the successful applicant will have the chance to enhance their skill set and knowledge, enabling them to contribute across various teams within the organization. Candidates should possess comprehensive experience in crisis management at both tactical and strategic levels and have a wide-ranging understanding of different industries. The position involves readiness to deploy globally at short notice, often in challenging situations, requiring confidence and the ability to provide immediate support and guidance to high-level / C-Suite stakeholders. What You Will Work On Summary You will deliver All Hazards Response services, providing expert advice and guidance to clients facing crises, from threats and violence to political and cyber-related issues. This role entails global deployment, often without prior notice, creating documentation in line with CSC's methodologies, conducting sensitive investigations, and potentially training as a subject matter expert for example as a crisis communications consultant. You will also support the development of junior team members and collaborate with the global consulting team on service delivery, maintaining accurate records across platforms such as Salesforce. Specifics Provide advice and guidance to clients in response to case activations on the following peril types: Active Assailant / Workplace Violence; Political Violence & Terrorism; Cyber Extortion; and Any other crisis-level event in which All-Hazard Response are engaged. Deployment globally in support of any new case activation, often with no notice. Produce all relevant documentation in support of assigned response cases, in line with CSC's doctrine and methodology. Coordinate and conduct sensitive investigational support to clients. Train as a Crisis Communications consultant. Support the development of more junior team members and work in cooperation with the wider global consulting team on all other aspects of consulting services delivery. Keep Salesforce and any other platforms used by Crisis24 up to date and accurate in relation to relevant accounts and proposals. Obtain the skill set and knowledge to actively respond as a Special Risks Response Consultant when required. Support to Insurance Partners Deliver onboarding briefings to new policy holders. Provide capability briefings in support of marketing the wider insurance policies. Assist in the delivery of update reports to insurance underwriters during ongoing cases. Generation of new response retainers, providing services to insurance partners or private clients. Direct engagement contracts for new response cases when insurance options are not present. Assist wider CSC team members in any business development briefings and activity when required. Support the implementation of a business development plan for the region. Scope, price, manage and/or oversee the development of client proposals and responses to RFPs. Represent CSC, Crisis24 and GardaWorld in client pitches/senior-level presentations/in-person meetings. Duty officer Following training, there may be a requirement to join the Duty Officer roster for All-Hazards Response activations. Account management Client liaison and account/client relationship management of new and existing consulting clients. Other Support the wider Crisis24 and GardaWorld business as required. Who You Will Work With Under the guidance of the Associate Director for All Hazards Response, you will collaborate on a variety of response cases and projects. These initiatives are diverse in terms of geography, industry, and complexity, necessitating effective management of pressures. You will be an integral part of both the Response Group and the wider CSC team, frequently assisting other teams within Crisis24 and GardaWorld. Owing to the sensitive nature of the case activity, All Hazards personnel are often visible to the highest levels of leadership within Crisis24 and GardaWorld. What You Will Bring Summary Candidates should have at least 10 years of experience in Crisis Management, preferably within a corporate or consulting environment, and a solid background in Security Risk and Crisis Management. You should be knowledgeable about crisis response processes, the specialist insurance market, and have a track record of developing new business opportunities. The role demands extensive global travel, often to high-risk areas, and requires strong analytical, problem-solving, and communication skills. Candidates must be adaptable, motivated to work irregular hours, and committed to continuous professional development. Specifics 10+ years of experience in Crisis Management, preferably in a corporate and/or consulting setting. Strong working knowledge of Security Risk and Crisis Management. In-depth knowledge and experience of crisis response processes. An understanding of specialist insurance markets. Demonstrable commercial experience developing new business opportunities. Extensive travel experience globally, including in high-threat/hostile environments. Strong analytical and problem-solving skills; a creative thinker who can apply initiative and create solutions to solve clients' problems. Ability to manage multiple cases simultaneously with strong attention to detail. Personable and able to communicate effectively at all levels with team members and clients, with the gravitas to influence at a very senior level, including verbal communications and presentations skills. Able to relate well to others with confidence and empathy, build trust and be calm and resourceful during difficult and emotive situations. The flexibility and motivation to work irregular hours and maintain quality delivery. Invested in development; maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends. The annual leave year runs from 1 January to 31 December. Your paid annual leave entitlement will be 25 days per annum (pro rata for part time hours). Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary. Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company. A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year. Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date: We will match your contributions up to 5%. The minimum contribution you can make to the scheme is 4%. You will be entitled to opt out should you wish. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
About the Role This End User Computing Engineer plays a critical role in supporting UKEF services and business objectives, through delivering a first class employee experiencing with technology and also when delivering support and maintenance IT services within the organisation. In addition, it is a role which requires an individual to be responsible and accountable for the delivery of such services, which includes both desktop technology, infrastructure as well as digital and data services. The role function is as part of the wider IT team, as well as requiring the role-holder to work independently in-office/remotely. You will need exceptional IT support experience, including but not limited to laptop, tablet, and mobile experience. Some Microsoft Azure and networking experience would also be advantageous. You will need to be a team player and effective team member and that KPI's, SLAs and customer satisfaction targets are consistently achieved. We are looking for someone who is positive, collaborative and helpful colleague with good attention to detail when working in a fast paced, dynamic government department. An end user computing engineer works on-site, maintaining hardware and fixing technical problems as quickly as possible. At this role level, you will: provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve coach associates and share knowledge with team colleagues Main Activities Provide IT support daily onsite (1HGR) and remotely 500+ colleagues in a variety of locations Ensuring that IT SLAs are met, and IT policies are adhered to by planning, managing, and maintaining workload; Observe trends in issues to help escalate issues and prioritise Maintain good working relationships with key service stakeholders, suppliers and customers to help understand their business requirements and priorities; Basic support of Microsoft Active Directory, Azure Administration, InTune and Office 365; Device management (Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, meeting devices and other computer and telephony equipment); Document operating procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Diagnosing and solving hardware/software faults Provide excellent inventory and asset management. Support internal IT systems and perform hardware troubleshooting and repair on desktop and laptop equipment Provide IT support to end users for office automation applications, such as word processing, spreadsheets, databases, e-mail, and other productivity software Maintaining and supporting PCs, laptops, and peripherals for business users Be available for out of hours for high priority technical support if business need Where required provide support and cover for the IT Service Desk Additional activities include: Provide support to the rest of the IT Operations team when required and contribute to team workload tasks and planning; Engage with UKEF's IT managed service partners as required to deliver the above tasks. This list is not comprehensive and the job holder may be required to carry out additional duties according to business needs. Skills needed for this role level Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. You can verify the location and state of assets. (Skill level: working) Change management . You can implement changes based on requests for change. You can apply change control procedures. (Skill level: awareness) Continual service improvement . You can show an awareness of developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies. (Skill level: awareness) Incident management . You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. (Skill level: awareness) Ownership and initiative . You can own an issue until a new owner has been found or the problem has been mitigated or resolved. (Skill level: working) Problem management . You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). You can contribute to the implementation of remedies and preventative measures. (Skill level: awareness) Service focus . You can take inputs and establish coherent frameworks that work. (Skill level: working) Service management framework knowledge . You have a Level 3 service management framework qualification. (Skill level: awareness) Service reporting . You can collate data from depositories and provide basic reporting. (Skill level: awareness) Technical specialism . You can assist in technical support activities and carry out agreed or routine maintenance and administration tasks. (Skill level: awareness) Technical understanding . You can show an awareness of the relevant subject matter and a high level understanding of what it involves. (Skill level: awareness) Testing . You can correctly execute test scripts under supervision. You can understand the role of testing and how it works. (Skill level: awareness)
May 16, 2024
Seasonal
About the Role This End User Computing Engineer plays a critical role in supporting UKEF services and business objectives, through delivering a first class employee experiencing with technology and also when delivering support and maintenance IT services within the organisation. In addition, it is a role which requires an individual to be responsible and accountable for the delivery of such services, which includes both desktop technology, infrastructure as well as digital and data services. The role function is as part of the wider IT team, as well as requiring the role-holder to work independently in-office/remotely. You will need exceptional IT support experience, including but not limited to laptop, tablet, and mobile experience. Some Microsoft Azure and networking experience would also be advantageous. You will need to be a team player and effective team member and that KPI's, SLAs and customer satisfaction targets are consistently achieved. We are looking for someone who is positive, collaborative and helpful colleague with good attention to detail when working in a fast paced, dynamic government department. An end user computing engineer works on-site, maintaining hardware and fixing technical problems as quickly as possible. At this role level, you will: provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve coach associates and share knowledge with team colleagues Main Activities Provide IT support daily onsite (1HGR) and remotely 500+ colleagues in a variety of locations Ensuring that IT SLAs are met, and IT policies are adhered to by planning, managing, and maintaining workload; Observe trends in issues to help escalate issues and prioritise Maintain good working relationships with key service stakeholders, suppliers and customers to help understand their business requirements and priorities; Basic support of Microsoft Active Directory, Azure Administration, InTune and Office 365; Device management (Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, meeting devices and other computer and telephony equipment); Document operating procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Diagnosing and solving hardware/software faults Provide excellent inventory and asset management. Support internal IT systems and perform hardware troubleshooting and repair on desktop and laptop equipment Provide IT support to end users for office automation applications, such as word processing, spreadsheets, databases, e-mail, and other productivity software Maintaining and supporting PCs, laptops, and peripherals for business users Be available for out of hours for high priority technical support if business need Where required provide support and cover for the IT Service Desk Additional activities include: Provide support to the rest of the IT Operations team when required and contribute to team workload tasks and planning; Engage with UKEF's IT managed service partners as required to deliver the above tasks. This list is not comprehensive and the job holder may be required to carry out additional duties according to business needs. Skills needed for this role level Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. You can verify the location and state of assets. (Skill level: working) Change management . You can implement changes based on requests for change. You can apply change control procedures. (Skill level: awareness) Continual service improvement . You can show an awareness of developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies. (Skill level: awareness) Incident management . You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. (Skill level: awareness) Ownership and initiative . You can own an issue until a new owner has been found or the problem has been mitigated or resolved. (Skill level: working) Problem management . You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). You can contribute to the implementation of remedies and preventative measures. (Skill level: awareness) Service focus . You can take inputs and establish coherent frameworks that work. (Skill level: working) Service management framework knowledge . You have a Level 3 service management framework qualification. (Skill level: awareness) Service reporting . You can collate data from depositories and provide basic reporting. (Skill level: awareness) Technical specialism . You can assist in technical support activities and carry out agreed or routine maintenance and administration tasks. (Skill level: awareness) Technical understanding . You can show an awareness of the relevant subject matter and a high level understanding of what it involves. (Skill level: awareness) Testing . You can correctly execute test scripts under supervision. You can understand the role of testing and how it works. (Skill level: awareness)
Job Title: Cyber Security Officer Location: Stevenage, UK Pay Range: Up to £55,000, company bonus, 14% pension, overtime pay, flexi leave (up to 15 days), enhanced parental leave, and loads more. Contract Type: Permanent Do you want to work on vital defence industry projects, helping bring big ideas to life? Do you want to be an integral part of a small team, serving as a national centralised point of governance for Product Security? If so, Omega is now supporting this world-leading weapons systems designer, developer, and manufacturer, searching for a Cyber Security Officer, to work in their Product team. Founded in 2001, after the merger of four key, global weapons manufacturers joining forces and having backing from three of the world's most well recognised and successful brands within the industry, they have gone on to become a well-respected business joining forces with various government organisations globally to enable armed forces across Land, Air, and Sea. They offer a catalogue of various systems and solutions, all in active use within operations worldwide, and are always developing new programs and solutions to drive reliability, excellence, and experience for their customers. The Cyber Security Officer will advise and monitor project cyber security architecture and implementation, ensuring approaches to cyber security issues achieve sufficient security needs, and are within security frameworks & solutions. This is a consultative role, engaging with various stakeholders around the business, and liaising with government agencies. Key Responsibilities Systems Engineer Monitor projects' approaches to cyber security issues and provide necessary assistance to achieve efficient security solutions. Collaborate with customer accreditation bodies in the field of product cyber security to ensure seamless communication and compliance. Collaborate with senior project management teams and executives from different business units to effectively address intricate trade-offs associated with cyber security for products. Provide support to the UK Procurement Department in the implementation of the Supply Chain Cyber Security Policy. Qualifications & Requirements Systems Engineer Knowledge and understanding of MOD and Government information security policy, standards, and guidance. Experience in information security Risk Assessments, Risk Treatment Plans, and Risk Management and Accreditation Documents. Proven knowledge of supply chain cyber security challenges Information assurance experience across the Systems Engineering Development Lifecycle (preferred). Effective written and verbal communication skills, with the ability to adapt depending on the audience. Ability to discern key technical, commercial, and program influences from available information. Systems thinking and systems engineering experience. What we can offer Systems Engineer Competitive salary of £55,000 (DOE) A company bonus, up to £2,500 per annum 14% Pension Dynamic Working and Flexi Leave Enhanced Parental Leave Overtime pay outside of 37.5 hours On-site facilities such as Gym, Canteens, and more Learning budgets, financial advice, and more If you re looking for a rewarding, challenging, but rewarding and interesting Cyber Security Officer position, then click APPLY today and one of our team will be in touch. For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
May 16, 2024
Full time
Job Title: Cyber Security Officer Location: Stevenage, UK Pay Range: Up to £55,000, company bonus, 14% pension, overtime pay, flexi leave (up to 15 days), enhanced parental leave, and loads more. Contract Type: Permanent Do you want to work on vital defence industry projects, helping bring big ideas to life? Do you want to be an integral part of a small team, serving as a national centralised point of governance for Product Security? If so, Omega is now supporting this world-leading weapons systems designer, developer, and manufacturer, searching for a Cyber Security Officer, to work in their Product team. Founded in 2001, after the merger of four key, global weapons manufacturers joining forces and having backing from three of the world's most well recognised and successful brands within the industry, they have gone on to become a well-respected business joining forces with various government organisations globally to enable armed forces across Land, Air, and Sea. They offer a catalogue of various systems and solutions, all in active use within operations worldwide, and are always developing new programs and solutions to drive reliability, excellence, and experience for their customers. The Cyber Security Officer will advise and monitor project cyber security architecture and implementation, ensuring approaches to cyber security issues achieve sufficient security needs, and are within security frameworks & solutions. This is a consultative role, engaging with various stakeholders around the business, and liaising with government agencies. Key Responsibilities Systems Engineer Monitor projects' approaches to cyber security issues and provide necessary assistance to achieve efficient security solutions. Collaborate with customer accreditation bodies in the field of product cyber security to ensure seamless communication and compliance. Collaborate with senior project management teams and executives from different business units to effectively address intricate trade-offs associated with cyber security for products. Provide support to the UK Procurement Department in the implementation of the Supply Chain Cyber Security Policy. Qualifications & Requirements Systems Engineer Knowledge and understanding of MOD and Government information security policy, standards, and guidance. Experience in information security Risk Assessments, Risk Treatment Plans, and Risk Management and Accreditation Documents. Proven knowledge of supply chain cyber security challenges Information assurance experience across the Systems Engineering Development Lifecycle (preferred). Effective written and verbal communication skills, with the ability to adapt depending on the audience. Ability to discern key technical, commercial, and program influences from available information. Systems thinking and systems engineering experience. What we can offer Systems Engineer Competitive salary of £55,000 (DOE) A company bonus, up to £2,500 per annum 14% Pension Dynamic Working and Flexi Leave Enhanced Parental Leave Overtime pay outside of 37.5 hours On-site facilities such as Gym, Canteens, and more Learning budgets, financial advice, and more If you re looking for a rewarding, challenging, but rewarding and interesting Cyber Security Officer position, then click APPLY today and one of our team will be in touch. For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Job Purpose Reporting directly to the IT Infrastructure Services Manager, the Project Manager will have responsibility for this specific short-term project plan, to consult on, design and coordinate the implementation of facilities available within the Microsoft 365 suite of products and associated technologies. In addition, the post holder will develop and coordinate workflow processes and templates in relation to policies that are required within Microsoft 365 and associated technologies to ensure compliance with Data Protection and the IT Security Policies. Principal Accountabilities In consultation with the appropriate manager and project board, define the scope of the project. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Develop a schedule and work flows for project completion that effectively allocates the resources to the activities and review with senior management and all other staff that will be affected by the project activities; revise the schedule as required. The post holder will be assigned project support staff during the lifetime of the project and will be responsible to allocate, review and check the quality of specific pieces of work undertaken by them. The post holder will be responsible for determining and implementing workflow, procedure and testing for Microsoft 365 for use by IT Services and the organisation. The key steps in each workflow will be determined by the post holder in consultation with the relevant IT specialist. Implement the project according to the project plan. Develop forms and records to document project activities and set up files to ensure that all project information is appropriately documented and secured and develop a comprehensive User Guide as part of the ongoing support for the system and users. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Establish a communication schedule to update the project board and Service Manager including and appropriate staff in the organisation on the progress of the project including written (monthly) reports for management. Review the quality of the work completed with the project board on a regular basis to ensure that it meets the project standards. Ensure that the project deliverables are on time and at the required level of quality. Evaluate the outcomes of the project as established during the planning phase Academic/ Professional Qualification Educated to HND/or Degree level in a relevant discipline or proven relevant experience Relevant qualification in Project or Delivery Management or proven experience in implementing change projects Relevant business process design and / or user centred-design accreditation Knowledge and Experience Experience of writing plans, reports and procedures, delivering presentations and facilitating workshops Delivery management and organisational skills - a clear understanding of the requirements and tools needed to manage projects and delivery Demonstrable transformational change skills - experience working on, and implementing change projects Ability to demonstrate a problem solving and system thinking approach. Confidence working with complex data and systems Data analysis and interpretation - ability to analyse data in order to identify trends, patterns and suggest solutions for service improvements Confident in the use of a range of IT software including Microsoft tools and applications Experience of engaging with internal and external stakeholders, negotiating and influencing Experience using specialist business applications such as Microsoft 365 and Associated Technologies Skills Welsh Language Excellent interpersonal and communication skills including the ability to negotiate and influence and to build and maintain effective working relationships with colleagues and stakeholders at all levels Ability to turn complex concepts into simple language, providing information and advice in a clear and concise manner Ability to challenge existing ways of working in an unbiased and non-judgemental manner
May 15, 2024
Contractor
Job Purpose Reporting directly to the IT Infrastructure Services Manager, the Project Manager will have responsibility for this specific short-term project plan, to consult on, design and coordinate the implementation of facilities available within the Microsoft 365 suite of products and associated technologies. In addition, the post holder will develop and coordinate workflow processes and templates in relation to policies that are required within Microsoft 365 and associated technologies to ensure compliance with Data Protection and the IT Security Policies. Principal Accountabilities In consultation with the appropriate manager and project board, define the scope of the project. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Develop a schedule and work flows for project completion that effectively allocates the resources to the activities and review with senior management and all other staff that will be affected by the project activities; revise the schedule as required. The post holder will be assigned project support staff during the lifetime of the project and will be responsible to allocate, review and check the quality of specific pieces of work undertaken by them. The post holder will be responsible for determining and implementing workflow, procedure and testing for Microsoft 365 for use by IT Services and the organisation. The key steps in each workflow will be determined by the post holder in consultation with the relevant IT specialist. Implement the project according to the project plan. Develop forms and records to document project activities and set up files to ensure that all project information is appropriately documented and secured and develop a comprehensive User Guide as part of the ongoing support for the system and users. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Establish a communication schedule to update the project board and Service Manager including and appropriate staff in the organisation on the progress of the project including written (monthly) reports for management. Review the quality of the work completed with the project board on a regular basis to ensure that it meets the project standards. Ensure that the project deliverables are on time and at the required level of quality. Evaluate the outcomes of the project as established during the planning phase Academic/ Professional Qualification Educated to HND/or Degree level in a relevant discipline or proven relevant experience Relevant qualification in Project or Delivery Management or proven experience in implementing change projects Relevant business process design and / or user centred-design accreditation Knowledge and Experience Experience of writing plans, reports and procedures, delivering presentations and facilitating workshops Delivery management and organisational skills - a clear understanding of the requirements and tools needed to manage projects and delivery Demonstrable transformational change skills - experience working on, and implementing change projects Ability to demonstrate a problem solving and system thinking approach. Confidence working with complex data and systems Data analysis and interpretation - ability to analyse data in order to identify trends, patterns and suggest solutions for service improvements Confident in the use of a range of IT software including Microsoft tools and applications Experience of engaging with internal and external stakeholders, negotiating and influencing Experience using specialist business applications such as Microsoft 365 and Associated Technologies Skills Welsh Language Excellent interpersonal and communication skills including the ability to negotiate and influence and to build and maintain effective working relationships with colleagues and stakeholders at all levels Ability to turn complex concepts into simple language, providing information and advice in a clear and concise manner Ability to challenge existing ways of working in an unbiased and non-judgemental manner
Regional Information Security Officer - Hybrid (Central London) - £95k -125k + Annual Bonus & Benefits Robert Half have partnered with a global powerhouse in the Media, advertising, broadcasting & entertainment industry. Due to growth and expansion of their global Info/ Cyber practice they're now looking for a UK based Regional Information Security Officer. The Role The successful candidate will be the UK's Lead security & risk professional, charged with assisting their local team and aligned with the Corporate Security function to assist in the maturation the security posture. Reporting to the Business Information Security Officer (BISO), this role will be focused on the governance, implementation and compliance of the Corporate Information Security policies, standards, procedures and guidelines to prevent the unauthorized use, release, modification or destruction of data/systems, specific to their Practice Area/Network. The RISO will also be expected to assist with internal security consultancy to support strategy and identify information Security related risks where possible. Responsibilities Build and maintain global relationships with Practice Area/Network business units and stakeholders to support local security activities with focus on continuous improvement and program maturation. Work with BISO and Corporate Security to deliver administrative and technical controls, in line with organizational policies, standards, contracts, and/or regulatory obligations. Support strategic and tactical alignment of corporate technology to overall security to business objectives for all divisions within region. Assist in responding to client requirements such as RFP/RFI, audits, security questionnaires, contract negotiation and client meetings as relates to security where appropriate. Collaborate with the Practice Area/Network IT departments to identify and address internal/external security risks management and governance issues, developing treatment plans to address risk or reduce the risk to an acceptable level while aligning with the Corporate Risk Management Framework and practices. Participate in implementation and management of Practice Area/Network and Corporate platforms, e.g. endpoint protection, encryption, SIEM, CASB, perimeter controls Assist with regular testing and applicable remediation efforts of critical infrastructure, high-risk applications, and processes. Work with Corporate Security to supplement the global Information Security Awareness training curriculum, with Practice Area/Network specific content, facilitating cyber security awareness activities and security awareness concepts locally to be suitable for the business. Skills & Experiences Minimum 4 years of experience in IT, Information Security, IT Audit or related area Familiarity with Information Security industry standards/best practices and relevant regulations (e.g., ISO27001, PCI DSS, HIPAA, GLBA, FISMA, SOX, NIST, CobiT) Industry recognized certifications (CISA, CISSP, CISM) preferred. Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences Ability to cultivate relationships and act as a consultancy to varied stakeholders including cross-functional / peer relationships with diverse, global teams Proven track record of managing security in operations programs, strategic services, and projects to minimize risk exposure to the business. Possess a technical skill relevant to Information Security Strong problem solving and analytical skills We have a state-of-the-art office in Central London and try and get together as a team a couple of times a week in person. £95k-125k + 15-25% Bonus & Excellent Benefits! Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
May 15, 2024
Full time
Regional Information Security Officer - Hybrid (Central London) - £95k -125k + Annual Bonus & Benefits Robert Half have partnered with a global powerhouse in the Media, advertising, broadcasting & entertainment industry. Due to growth and expansion of their global Info/ Cyber practice they're now looking for a UK based Regional Information Security Officer. The Role The successful candidate will be the UK's Lead security & risk professional, charged with assisting their local team and aligned with the Corporate Security function to assist in the maturation the security posture. Reporting to the Business Information Security Officer (BISO), this role will be focused on the governance, implementation and compliance of the Corporate Information Security policies, standards, procedures and guidelines to prevent the unauthorized use, release, modification or destruction of data/systems, specific to their Practice Area/Network. The RISO will also be expected to assist with internal security consultancy to support strategy and identify information Security related risks where possible. Responsibilities Build and maintain global relationships with Practice Area/Network business units and stakeholders to support local security activities with focus on continuous improvement and program maturation. Work with BISO and Corporate Security to deliver administrative and technical controls, in line with organizational policies, standards, contracts, and/or regulatory obligations. Support strategic and tactical alignment of corporate technology to overall security to business objectives for all divisions within region. Assist in responding to client requirements such as RFP/RFI, audits, security questionnaires, contract negotiation and client meetings as relates to security where appropriate. Collaborate with the Practice Area/Network IT departments to identify and address internal/external security risks management and governance issues, developing treatment plans to address risk or reduce the risk to an acceptable level while aligning with the Corporate Risk Management Framework and practices. Participate in implementation and management of Practice Area/Network and Corporate platforms, e.g. endpoint protection, encryption, SIEM, CASB, perimeter controls Assist with regular testing and applicable remediation efforts of critical infrastructure, high-risk applications, and processes. Work with Corporate Security to supplement the global Information Security Awareness training curriculum, with Practice Area/Network specific content, facilitating cyber security awareness activities and security awareness concepts locally to be suitable for the business. Skills & Experiences Minimum 4 years of experience in IT, Information Security, IT Audit or related area Familiarity with Information Security industry standards/best practices and relevant regulations (e.g., ISO27001, PCI DSS, HIPAA, GLBA, FISMA, SOX, NIST, CobiT) Industry recognized certifications (CISA, CISSP, CISM) preferred. Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences Ability to cultivate relationships and act as a consultancy to varied stakeholders including cross-functional / peer relationships with diverse, global teams Proven track record of managing security in operations programs, strategic services, and projects to minimize risk exposure to the business. Possess a technical skill relevant to Information Security Strong problem solving and analytical skills We have a state-of-the-art office in Central London and try and get together as a team a couple of times a week in person. £95k-125k + 15-25% Bonus & Excellent Benefits! Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
London or Hampshire - £100-120k basic + bonus Leading Wealth Manager is seeking a Tech Lead/Lead Developer with Python and Django/other web framework to be based 2 days per week in either their London or Hampshire/Hants offices. Great opportunity to get into financial services as ALL industry backgrounds considered, however must have 2+ years team leading at least 2-3 software engineers Role Overview We are seeking a highly skilled and experienced Senior or Lead Developer who be responsible for overseeing the development process, guiding the team, and ensuring the successful delivery of high-quality software solutions. The ideal candidate will have a strong background in software development, using python and Django (or other similar/open source web framework) with some experience of mentoring more junior team members. Person Specification At least 2 years' experience in a Senior or (ideally) Lead Developer position At least 5 years' development experience, to include outstanding coding skills in developing Python Django and an appropriate Front End framework Experience of managing, motivating and leading a small team Relevant experience of working in a fast-moving, dynamic (ideally start up or similar) environment The successful candidate will be responsible for the following: Day to day management and leadership of the developers in the team, reporting into the Chief Technology Officer Provide mentoring and technical guidance to the team, including giving advice on specific technical queries Ensure team adherence to QA guidelines: Architect, design, and develop software applications, ensuring adherence to coding standards, best practices, and project requirements. Identify technical debt and inefficiencies in existing systems and propose solutions for improvement. Ensure appropriate testing support is in place: Drive the implementation of automated testing, continuous integration, and deployment processes to improve efficiency and quality. Set and enforce coding standards for the team Delivery of agreed web development activity, including the building and configuration of applications Scrum master duties, as require Ensure project and sprint milestones are achieved Input into the architecture and infrastructure required to scale the platform Liaison with the BA team and other key business stakeholders Documentation of technical specifications Creation of career paths and professional development opportunities in order to upskill and scale the team Deputise for the CTO, as required Experience with cloud technologies and platforms such as AWS, Azure, or Google Cloud Platform. Solid understanding of DevOps principles and experience with CI/CD pipelines.
May 15, 2024
Full time
London or Hampshire - £100-120k basic + bonus Leading Wealth Manager is seeking a Tech Lead/Lead Developer with Python and Django/other web framework to be based 2 days per week in either their London or Hampshire/Hants offices. Great opportunity to get into financial services as ALL industry backgrounds considered, however must have 2+ years team leading at least 2-3 software engineers Role Overview We are seeking a highly skilled and experienced Senior or Lead Developer who be responsible for overseeing the development process, guiding the team, and ensuring the successful delivery of high-quality software solutions. The ideal candidate will have a strong background in software development, using python and Django (or other similar/open source web framework) with some experience of mentoring more junior team members. Person Specification At least 2 years' experience in a Senior or (ideally) Lead Developer position At least 5 years' development experience, to include outstanding coding skills in developing Python Django and an appropriate Front End framework Experience of managing, motivating and leading a small team Relevant experience of working in a fast-moving, dynamic (ideally start up or similar) environment The successful candidate will be responsible for the following: Day to day management and leadership of the developers in the team, reporting into the Chief Technology Officer Provide mentoring and technical guidance to the team, including giving advice on specific technical queries Ensure team adherence to QA guidelines: Architect, design, and develop software applications, ensuring adherence to coding standards, best practices, and project requirements. Identify technical debt and inefficiencies in existing systems and propose solutions for improvement. Ensure appropriate testing support is in place: Drive the implementation of automated testing, continuous integration, and deployment processes to improve efficiency and quality. Set and enforce coding standards for the team Delivery of agreed web development activity, including the building and configuration of applications Scrum master duties, as require Ensure project and sprint milestones are achieved Input into the architecture and infrastructure required to scale the platform Liaison with the BA team and other key business stakeholders Documentation of technical specifications Creation of career paths and professional development opportunities in order to upskill and scale the team Deputise for the CTO, as required Experience with cloud technologies and platforms such as AWS, Azure, or Google Cloud Platform. Solid understanding of DevOps principles and experience with CI/CD pipelines.
Randalls Way, Leatherhead KT22 7TW, UK Req 07 May 2024 Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Over 600 staff (plans to double in size over the next 5 years) Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester Winners of an array of industry awards Sunday Times Top 100 Best Places to Work Excellent training and career prospects offered Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Position Title: Third Party Compliance Officer Reports to (POSITION): Reports to (POSITION): Legal & Compliance Manager Team: Team: Compliance Department: Department: Legal & Compliance PURPOSE OF JOB: Due to exciting transformation, we are pleased to announce an opportunity for a collaborative, inclusive, and engaging individual, with extensive Third Party Risk experience gained from supplier/vendor management, to join our Compliance team as Third Party Compliance Officer. The primary responsibility for this role will be to interface with our customers, tenders/bids team and account managers to articulate our security posture based on customer security vetting requirements. Secondarily, in this exciting role you will also be responsible for maintaining TPRM principles and standards, ensuring that third party suppliers/vendors/partners are vetted, monitored regularly, and managed to mitigate risks that could negatively impact Bytes. This is an exciting time for the team, and you will play a key role in helping us to mature this function. You will have lots of autonomy and variety with your day-to-day work, giving you a sense of ownership, and the freedom to be curious and bring new ideas to the table. KEY RESPONSIBILITIES: Implementation and operationalisation of third party management systems in line with business strategic direction Management of inbound and outbound third party security assurance including responses to customers and working with appropriate suppliers/vendors/partners New supplier onboarding risk review and assessment Conduct Supplier Management Reviews (security assurance and data privacy impact assessment) Ensure documentation and records are maintained in appropriate systems / tools which are updated at required intervals Provide guidance to relevant teams and stakeholders regarding TPRM processes and standards INDIVIDUAL RESPONSIBILITIES: Reviewing and maintaining operating procedures and processes for ongoing monitoring of assurance activities Perform due diligence of potential and existing suppliers and monitoring compliance at periodic intervals Providing regular reporting on third party management to Legal & Compliance, CISO and ExCo as required Assisting in internal and external audits as required Maintaining quality output of information to Bytes customers and ensuring quality standards are met for the suppliers/vendors/partners security posture QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications GCSEs or above and 2 years relevant work experience ESSENTIAL Professional Qualifications Certifications in Information Security or Cyber Risk Management domain (e.g. SSCP/Security+/foundation level in ISO standards) DESIRABLE Years of Experience At least 2 years of experience in similar role ESSENTIAL Other Requirements Third Party Risk experience gained from a supplier/vendor management, category management, or business development background Previous use of Third Party screening tools Operational understanding of Third Party Risk Management practices Technical IT experience, with knowledge of common IT controls, networking technologies and security solutions Knowledge of Information Security regulations and standards (e.g. ISO 27001, GDPR, UK Data Protection Act, NIS, NIS2) DESIRABLE Proactiveness, energy and passion for information security Ability to build productive relationships with people from a wide range of professional and cultural backgrounds and the ability to work effectively within a dynamic team environment Excellent written and oral communication skills, with accuracy and attention to detail essential Friendly, approachable, calm and considered Excellent organisational skills, with the ability to plan and manage own workload, and manage tasks simultaneously Ability to work on own initiative, under pressure and to tight timelines
May 15, 2024
Full time
Randalls Way, Leatherhead KT22 7TW, UK Req 07 May 2024 Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Over 600 staff (plans to double in size over the next 5 years) Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester Winners of an array of industry awards Sunday Times Top 100 Best Places to Work Excellent training and career prospects offered Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Position Title: Third Party Compliance Officer Reports to (POSITION): Reports to (POSITION): Legal & Compliance Manager Team: Team: Compliance Department: Department: Legal & Compliance PURPOSE OF JOB: Due to exciting transformation, we are pleased to announce an opportunity for a collaborative, inclusive, and engaging individual, with extensive Third Party Risk experience gained from supplier/vendor management, to join our Compliance team as Third Party Compliance Officer. The primary responsibility for this role will be to interface with our customers, tenders/bids team and account managers to articulate our security posture based on customer security vetting requirements. Secondarily, in this exciting role you will also be responsible for maintaining TPRM principles and standards, ensuring that third party suppliers/vendors/partners are vetted, monitored regularly, and managed to mitigate risks that could negatively impact Bytes. This is an exciting time for the team, and you will play a key role in helping us to mature this function. You will have lots of autonomy and variety with your day-to-day work, giving you a sense of ownership, and the freedom to be curious and bring new ideas to the table. KEY RESPONSIBILITIES: Implementation and operationalisation of third party management systems in line with business strategic direction Management of inbound and outbound third party security assurance including responses to customers and working with appropriate suppliers/vendors/partners New supplier onboarding risk review and assessment Conduct Supplier Management Reviews (security assurance and data privacy impact assessment) Ensure documentation and records are maintained in appropriate systems / tools which are updated at required intervals Provide guidance to relevant teams and stakeholders regarding TPRM processes and standards INDIVIDUAL RESPONSIBILITIES: Reviewing and maintaining operating procedures and processes for ongoing monitoring of assurance activities Perform due diligence of potential and existing suppliers and monitoring compliance at periodic intervals Providing regular reporting on third party management to Legal & Compliance, CISO and ExCo as required Assisting in internal and external audits as required Maintaining quality output of information to Bytes customers and ensuring quality standards are met for the suppliers/vendors/partners security posture QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications GCSEs or above and 2 years relevant work experience ESSENTIAL Professional Qualifications Certifications in Information Security or Cyber Risk Management domain (e.g. SSCP/Security+/foundation level in ISO standards) DESIRABLE Years of Experience At least 2 years of experience in similar role ESSENTIAL Other Requirements Third Party Risk experience gained from a supplier/vendor management, category management, or business development background Previous use of Third Party screening tools Operational understanding of Third Party Risk Management practices Technical IT experience, with knowledge of common IT controls, networking technologies and security solutions Knowledge of Information Security regulations and standards (e.g. ISO 27001, GDPR, UK Data Protection Act, NIS, NIS2) DESIRABLE Proactiveness, energy and passion for information security Ability to build productive relationships with people from a wide range of professional and cultural backgrounds and the ability to work effectively within a dynamic team environment Excellent written and oral communication skills, with accuracy and attention to detail essential Friendly, approachable, calm and considered Excellent organisational skills, with the ability to plan and manage own workload, and manage tasks simultaneously Ability to work on own initiative, under pressure and to tight timelines
Elevation Recruitment Group are pleased to be supporting one of out key clients in Sheffield as they look to recruit an IT Support Officer. Sheffield - Hybrid working Salary - £28,000 - £31,000 Excellent benefits including 9% pension & 28 days annual leave plus stats We are looking to speak with individuals who are passionate about providing exceptional technical support and data management services, and who want to be part of a dynamic environment where no two days are the same! As IT Support Officer, you'll play a crucial role in ensuring all technical support requests are addressed promptly and professionally. Your dedication to excellent customer service will shine as you assist both internal and external stakeholders with their IT queries and technical faults within agreed SLAs. Key Duties & Responsibilities: Provide day-to-day support for IT users, addressing hardware, software, and network issues promptly Escalate complex technical issues to software providers & 3rd parties, minimising impact on services Utilise SQL, Amazon Quicksight, and Excel to create and maintain dashboards and automated reports for internal and external customers Deliver high-quality data management and analysis services, offering valuable insights to drive business decisions Manage system administration tasks, including setting up new users and maintaining IT equipment inventory Support IT change implementation strategies through project work and coordination Identify areas for improvement in business systems and technology to enhance efficiency and productivity Maintain the IT knowledgebase and update user guides for IT and non-IT staff Conduct onboarding sessions for new staff, introducing them to IT equipment and key systems Assist in maintaining website functionality to ensure a seamless user experience Support the IT team in ensuring compliance with the latest cybersecurity protocols We are keen to speak with IT professionals who have experience supporting/using: Microsoft 365 Active Director General hardware support Networking skills Use of SQL or a similar technical reporting language To find out more about this opportunity contact us today!
May 15, 2024
Full time
Elevation Recruitment Group are pleased to be supporting one of out key clients in Sheffield as they look to recruit an IT Support Officer. Sheffield - Hybrid working Salary - £28,000 - £31,000 Excellent benefits including 9% pension & 28 days annual leave plus stats We are looking to speak with individuals who are passionate about providing exceptional technical support and data management services, and who want to be part of a dynamic environment where no two days are the same! As IT Support Officer, you'll play a crucial role in ensuring all technical support requests are addressed promptly and professionally. Your dedication to excellent customer service will shine as you assist both internal and external stakeholders with their IT queries and technical faults within agreed SLAs. Key Duties & Responsibilities: Provide day-to-day support for IT users, addressing hardware, software, and network issues promptly Escalate complex technical issues to software providers & 3rd parties, minimising impact on services Utilise SQL, Amazon Quicksight, and Excel to create and maintain dashboards and automated reports for internal and external customers Deliver high-quality data management and analysis services, offering valuable insights to drive business decisions Manage system administration tasks, including setting up new users and maintaining IT equipment inventory Support IT change implementation strategies through project work and coordination Identify areas for improvement in business systems and technology to enhance efficiency and productivity Maintain the IT knowledgebase and update user guides for IT and non-IT staff Conduct onboarding sessions for new staff, introducing them to IT equipment and key systems Assist in maintaining website functionality to ensure a seamless user experience Support the IT team in ensuring compliance with the latest cybersecurity protocols We are keen to speak with IT professionals who have experience supporting/using: Microsoft 365 Active Director General hardware support Networking skills Use of SQL or a similar technical reporting language To find out more about this opportunity contact us today!
Data Integration Officer, 12 Month Contract Children's Charity, Central London (Hybrid working offered, 2 days a week in the office) Salary - £39,000 Charity People are delighted to be working with a world-famous Children's Charity in Central London to recruit a Data Integration Officer to work on a 12-month contract.The Charity uses Salesforce as its main CRM solution. It is used to manage the data of fundraisers, volunteers, events and donations. The Charity is in the process of implementing Boomi as it's middleware solution and are looking for a Data Integration Officer to play a key role in making the project a success.Working within a small team, the ideal candidate for this position is someone who enjoys and excels in designing, developing, and implementing integration processes that connect different business systems, ensuring seamless data flow and optimal performance. Your role will involve collaborating with the Database Officers and Business Analysts to understand business requirements along with supporting the Database Officers and QA Tester with testing within the Boomi platform.As a Data Integration Officer, the postholder must also demonstrate an excellent technical skillset both in terms of their data manipulation and administration skills, and in their consistently high level of accuracy and attention to detail. We are looking for someone who is self-motivated with a "can do" / problem solver approach and desire to deliver added value and improvements on an ongoing basis.You will have experience of managing and importing bulk data along with experience of data integration into Salesforce using middleware solution. Furthermore, an understanding of delivering a large software implementation project would be ideal. We welcome applications from both the Charity sector and the non-Charity sector.Charity People are managing all applications for this role; interested applicants should send their CV in the first instance. Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.
May 15, 2024
Full time
Data Integration Officer, 12 Month Contract Children's Charity, Central London (Hybrid working offered, 2 days a week in the office) Salary - £39,000 Charity People are delighted to be working with a world-famous Children's Charity in Central London to recruit a Data Integration Officer to work on a 12-month contract.The Charity uses Salesforce as its main CRM solution. It is used to manage the data of fundraisers, volunteers, events and donations. The Charity is in the process of implementing Boomi as it's middleware solution and are looking for a Data Integration Officer to play a key role in making the project a success.Working within a small team, the ideal candidate for this position is someone who enjoys and excels in designing, developing, and implementing integration processes that connect different business systems, ensuring seamless data flow and optimal performance. Your role will involve collaborating with the Database Officers and Business Analysts to understand business requirements along with supporting the Database Officers and QA Tester with testing within the Boomi platform.As a Data Integration Officer, the postholder must also demonstrate an excellent technical skillset both in terms of their data manipulation and administration skills, and in their consistently high level of accuracy and attention to detail. We are looking for someone who is self-motivated with a "can do" / problem solver approach and desire to deliver added value and improvements on an ongoing basis.You will have experience of managing and importing bulk data along with experience of data integration into Salesforce using middleware solution. Furthermore, an understanding of delivering a large software implementation project would be ideal. We welcome applications from both the Charity sector and the non-Charity sector.Charity People are managing all applications for this role; interested applicants should send their CV in the first instance. Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.
Job Identification Job CategoryControl Officers Business UnitCorporate Sector Posting Date04/15/2024, 03:30 PM Locations 25 Bank Street, Canary Wharf, London, Greater London, E14 5JP, GB Job ScheduleFull time Job ShiftDay JOB DESCRIPTION Digital Conduct Manager (Investments) We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact. Our Digital Conduct Manager (Investments) team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them. While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world. Key responsibilities Detailed understanding of FCA New Consumer Duty Regulation Oversee fair value assessments in investments products. Provide proactive advice and practical support to the business to ensure compliant processes whilst balancing operational demands To assist and support on all matters relating to Consumer Duty Establish the routine and undertake regular conduct risk reviews for new product and services for International Consumers Routinely undertake root-cause analysis of failures and near-misses to mitigate against the risk of repeat events Support conduct lead on key priority areas for digital conduct focus, including Consumer Duty, AI, data, and vulnerable customers Work closely with contact centre quality assurance and complaints root cause analysis team to understand emerging customer conduct issues Prepare papers and update for International Consumer Banking Conduct Forum on specific risk and control matters relating to management of digital conduct risk. Ensuring action plans are agreed, put in place & tracked to completion. Liaising with senior management across the IC, including the Senior Function Holders, to obtain views and input on the conduct risk environment and to provide regular assurance and updates regarding the coverage and output from monitoring reviews. Develops Digital Conduct Risk and Consumer Duty training and curriculum and delivers training to new joiners Candidate requirements Strong knowledge of CASS, Consumer Duty, UCITS and MiFID II rules. Experience of working in a conduct role in regulated environment Working knowledge of FCA regulatory requirements including consumer vulnerability guidance Experience in a relevant area (Conduct, TCF, Outcome Testing, ideally in financial services) Supporting the delivery of the FCA guidance implementation plan Strong written and verbal communication skills Strong analytical skillset, with the ability to systematically break down complex tasks into manageable, smaller units. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
May 15, 2024
Full time
Job Identification Job CategoryControl Officers Business UnitCorporate Sector Posting Date04/15/2024, 03:30 PM Locations 25 Bank Street, Canary Wharf, London, Greater London, E14 5JP, GB Job ScheduleFull time Job ShiftDay JOB DESCRIPTION Digital Conduct Manager (Investments) We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact. Our Digital Conduct Manager (Investments) team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them. While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world. Key responsibilities Detailed understanding of FCA New Consumer Duty Regulation Oversee fair value assessments in investments products. Provide proactive advice and practical support to the business to ensure compliant processes whilst balancing operational demands To assist and support on all matters relating to Consumer Duty Establish the routine and undertake regular conduct risk reviews for new product and services for International Consumers Routinely undertake root-cause analysis of failures and near-misses to mitigate against the risk of repeat events Support conduct lead on key priority areas for digital conduct focus, including Consumer Duty, AI, data, and vulnerable customers Work closely with contact centre quality assurance and complaints root cause analysis team to understand emerging customer conduct issues Prepare papers and update for International Consumer Banking Conduct Forum on specific risk and control matters relating to management of digital conduct risk. Ensuring action plans are agreed, put in place & tracked to completion. Liaising with senior management across the IC, including the Senior Function Holders, to obtain views and input on the conduct risk environment and to provide regular assurance and updates regarding the coverage and output from monitoring reviews. Develops Digital Conduct Risk and Consumer Duty training and curriculum and delivers training to new joiners Candidate requirements Strong knowledge of CASS, Consumer Duty, UCITS and MiFID II rules. Experience of working in a conduct role in regulated environment Working knowledge of FCA regulatory requirements including consumer vulnerability guidance Experience in a relevant area (Conduct, TCF, Outcome Testing, ideally in financial services) Supporting the delivery of the FCA guidance implementation plan Strong written and verbal communication skills Strong analytical skillset, with the ability to systematically break down complex tasks into manageable, smaller units. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Head of IT (Education) - Cheshire - £60 - £65k My client is recruiting for a Head Of IT to join the central team, to provide professional leadership and direction for all IT services. This is a new role, established to oversee the implementation of the IT transformation strategy, which plans a shift towards cloud-based services. The Director of IT will work alongside the Foundation's other Executive Directors and report into the Chief Finance and Operating Officer. To be successful in post you will be a credible and experienced IT leader, with a good mix of technical knowledge and experience of leading teams within a not-for profit environment Experience Proven track record of successfully leading IT services in educational establishments (ideally multi-academy trusts), with understanding of the unique IT requirements for learning management, safeguarding and educational technology tools Leading IT services across multi-site organisations, with a mixture of in house and contracted network management Analysis, implementation and evaluation of business need and the ability to measure successes and adapt accordingly. Experience of leading and managing organisational/technological change including the alignment/migration of systems whilst maintaining stakeholder buy-in Demonstrable experience in performance managing professional staff, driving morale and raising standards, and promoting team ethos Please send your CV for further information.
May 14, 2024
Full time
Head of IT (Education) - Cheshire - £60 - £65k My client is recruiting for a Head Of IT to join the central team, to provide professional leadership and direction for all IT services. This is a new role, established to oversee the implementation of the IT transformation strategy, which plans a shift towards cloud-based services. The Director of IT will work alongside the Foundation's other Executive Directors and report into the Chief Finance and Operating Officer. To be successful in post you will be a credible and experienced IT leader, with a good mix of technical knowledge and experience of leading teams within a not-for profit environment Experience Proven track record of successfully leading IT services in educational establishments (ideally multi-academy trusts), with understanding of the unique IT requirements for learning management, safeguarding and educational technology tools Leading IT services across multi-site organisations, with a mixture of in house and contracted network management Analysis, implementation and evaluation of business need and the ability to measure successes and adapt accordingly. Experience of leading and managing organisational/technological change including the alignment/migration of systems whilst maintaining stakeholder buy-in Demonstrable experience in performance managing professional staff, driving morale and raising standards, and promoting team ethos Please send your CV for further information.
Elevation Recruitment Group are pleased to be supporting one of out key clients in Sheffield as they look to recruit an IT Support Officer. Sheffield Hybrid working Salary - £28,000 - £31,000 Excellent benefits including 9% pension & 28 days annual leave plus stats We are looking to speak with individuals who are passionate about providing exceptional technical support and data management services, and who want to be part of a dynamic environment where no two days are the same! As IT Support Officer, you'll play a crucial role in ensuring all technical support requests are addressed promptly and professionally. Your dedication to excellent customer service will shine as you assist both internal and external stakeholders with their IT queries and technical faults within agreed SLAs. Key Duties & Responsibilities: Provide day-to-day support for IT users, addressing hardware, software, and network issues promptly Escalate complex technical issues to software providers & 3rd parties, minimising impact on services Utilise SQL, Amazon Quicksight, and Excel to create and maintain dashboards and automated reports for internal and external customers Deliver high-quality data management and analysis services, offering valuable insights to drive business decisions Manage system administration tasks, including setting up new users and maintaining IT equipment inventory Support IT change implementation strategies through project work and coordination Identify areas for improvement in business systems and technology to enhance efficiency and productivity Maintain the IT knowledgebase and update user guides for IT and non-IT staff Conduct onboarding sessions for new staff, introducing them to IT equipment and key systems Assist in maintaining website functionality to ensure a seamless user experience Support the IT team in ensuring compliance with the latest cybersecurity protocols We are keen to speak with IT professionals who have experience supporting/using: Microsoft 365 Active Director General hardware support Networking skills Use of SQL or a similar technical reporting language To find out more about this opportunity contact us today!
May 14, 2024
Full time
Elevation Recruitment Group are pleased to be supporting one of out key clients in Sheffield as they look to recruit an IT Support Officer. Sheffield Hybrid working Salary - £28,000 - £31,000 Excellent benefits including 9% pension & 28 days annual leave plus stats We are looking to speak with individuals who are passionate about providing exceptional technical support and data management services, and who want to be part of a dynamic environment where no two days are the same! As IT Support Officer, you'll play a crucial role in ensuring all technical support requests are addressed promptly and professionally. Your dedication to excellent customer service will shine as you assist both internal and external stakeholders with their IT queries and technical faults within agreed SLAs. Key Duties & Responsibilities: Provide day-to-day support for IT users, addressing hardware, software, and network issues promptly Escalate complex technical issues to software providers & 3rd parties, minimising impact on services Utilise SQL, Amazon Quicksight, and Excel to create and maintain dashboards and automated reports for internal and external customers Deliver high-quality data management and analysis services, offering valuable insights to drive business decisions Manage system administration tasks, including setting up new users and maintaining IT equipment inventory Support IT change implementation strategies through project work and coordination Identify areas for improvement in business systems and technology to enhance efficiency and productivity Maintain the IT knowledgebase and update user guides for IT and non-IT staff Conduct onboarding sessions for new staff, introducing them to IT equipment and key systems Assist in maintaining website functionality to ensure a seamless user experience Support the IT team in ensuring compliance with the latest cybersecurity protocols We are keen to speak with IT professionals who have experience supporting/using: Microsoft 365 Active Director General hardware support Networking skills Use of SQL or a similar technical reporting language To find out more about this opportunity contact us today!
This is a remote position. 3 Months contract with a Local Authority Job Summary: Reporting directly to the IT Infrastructure Services Manager, the Project Manager will have responsibility for this specific short-term project plan, to consult on, design and coordinate the implementation of facilities available within the Microsoft 365 suite of products and associated technologies. In addition, the post holder will develop and coordinate workflow processes and templates in relation to policies that are required within Microsoft 365 and associated technologies to ensure compliance with Data Protection and the IT Security Policies. Key Duties/Accountabilities: In consultation with the appropriate manager and project board, define the scope of the project. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Develop a schedule and work flows for project completion that effectively allocates the resources to the activities and review with senior management and all other staff that will be affected by the project activities; revise the schedule as required. The post holder will be assigned project support staff during the lifetime of the project and will be responsible to allocate, review and check the quality of specific pieces of work undertaken by them. The post holder will be responsible for determining and implementing workflow, procedure and testing for Microsoft 365 for use by IT Services and the organisation. The key steps in each workflow will be determined by the post holder in consultation with the relevant IT specialist. Implement the project according to the project plan. Develop forms and records to document project activities and set up files to ensure that all project information is appropriately documented and secured and develop a comprehensive User Guide as part of the ongoing support for the system and users. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Establish a communication schedule to update the project board and Service Manager including and appropriate staff in the organisation on the progress of the project including written (monthly) reports for management. Review the quality of the work completed with the project board on a regular basis to ensure that it meets the project standards. Ensure that the project deliverables are on time and at the required level of quality. Evaluate the outcomes of the project as established during the planning phase Essential Experience Required: Experience of writing plans, reports and procedures, delivering presentations and facilitating workshops is essential. experience working on, and implementing change projects is essential. Essential Qualification Required: Educated to HND/or Degree level in a relevant discipline or proven relevant experience is essential. Relevant qualification in Project or Delivery Management or proven experience in implementing change projects is essential. Relevant business process design and / or user centred-design accreditation is desirable. Additional information to note: Working hours: 22.50 hours per week. The role is fully remote. The role closes soon, please apply ASAP.
May 14, 2024
Contractor
This is a remote position. 3 Months contract with a Local Authority Job Summary: Reporting directly to the IT Infrastructure Services Manager, the Project Manager will have responsibility for this specific short-term project plan, to consult on, design and coordinate the implementation of facilities available within the Microsoft 365 suite of products and associated technologies. In addition, the post holder will develop and coordinate workflow processes and templates in relation to policies that are required within Microsoft 365 and associated technologies to ensure compliance with Data Protection and the IT Security Policies. Key Duties/Accountabilities: In consultation with the appropriate manager and project board, define the scope of the project. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Develop a schedule and work flows for project completion that effectively allocates the resources to the activities and review with senior management and all other staff that will be affected by the project activities; revise the schedule as required. The post holder will be assigned project support staff during the lifetime of the project and will be responsible to allocate, review and check the quality of specific pieces of work undertaken by them. The post holder will be responsible for determining and implementing workflow, procedure and testing for Microsoft 365 for use by IT Services and the organisation. The key steps in each workflow will be determined by the post holder in consultation with the relevant IT specialist. Implement the project according to the project plan. Develop forms and records to document project activities and set up files to ensure that all project information is appropriately documented and secured and develop a comprehensive User Guide as part of the ongoing support for the system and users. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Establish a communication schedule to update the project board and Service Manager including and appropriate staff in the organisation on the progress of the project including written (monthly) reports for management. Review the quality of the work completed with the project board on a regular basis to ensure that it meets the project standards. Ensure that the project deliverables are on time and at the required level of quality. Evaluate the outcomes of the project as established during the planning phase Essential Experience Required: Experience of writing plans, reports and procedures, delivering presentations and facilitating workshops is essential. experience working on, and implementing change projects is essential. Essential Qualification Required: Educated to HND/or Degree level in a relevant discipline or proven relevant experience is essential. Relevant qualification in Project or Delivery Management or proven experience in implementing change projects is essential. Relevant business process design and / or user centred-design accreditation is desirable. Additional information to note: Working hours: 22.50 hours per week. The role is fully remote. The role closes soon, please apply ASAP.
Job Purpose Reporting directly to the IT Infrastructure Services Manager, the Project Manager will have responsibility for this specific short-term project plan, to consult on, design and coordinate the implementation of facilities available within the Microsoft 365 suite of products and associated technologies. In addition, the post holder will develop and coordinate workflow processes and templates in relation to policies that are required within Microsoft 365 and associated technologies to ensure compliance with Data Protection and the IT Security Policies. Principal Accountabilities In consultation with the appropriate manager and project board, define the scope of the project. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Develop a schedule and work flows for project completion that effectively allocates the resources to the activities and review with senior management and all other staff that will be affected by the project activities; revise the schedule as required. The post holder will be assigned project support staff during the lifetime of the project and will be responsible to allocate, review and check the quality of specific pieces of work undertaken by them. The post holder will be responsible for determining and implementing workflow, procedure and testing for Microsoft 365 for use by IT Services and the organisation. The key steps in each workflow will be determined by the post holder in consultation with the relevant IT specialist. Implement the project according to the project plan. Develop forms and records to document project activities and set up files to ensure that all project information is appropriately documented and secured and develop a comprehensive User Guide as part of the ongoing support for the system and users. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Establish a communication schedule to update the project board and Service Manager including and appropriate staff in the organisation on the progress of the project including written (monthly) reports for management. Review the quality of the work completed with the project board on a regular basis to ensure that it meets the project standards. Ensure that the project deliverables are on time and at the required level of quality. Evaluate the outcomes of the project as established during the planning phase Academic/ Professional Qualification Educated to HND/or Degree level in a relevant discipline or proven relevant experience Relevant qualification in Project or Delivery Management or proven experience in implementing change projects Relevant business process design and / or user centred-design accreditation Knowledge and Experience Experience of writing plans, reports and procedures, delivering presentations and facilitating workshops Delivery management and organisational skills - a clear understanding of the requirements and tools needed to manage projects and delivery Demonstrable transformational change skills - experience working on, and implementing change projects Ability to demonstrate a problem solving and system thinking approach. Confidence working with complex data and systems Data analysis and interpretation - ability to analyse data in order to identify trends, patterns and suggest solutions for service improvements Confident in the use of a range of IT software including Microsoft tools and applications Experience of engaging with internal and external stakeholders, negotiating and influencing Experience using specialist business applications such as Microsoft 365 and Associated Technologies Skills Welsh Language Excellent interpersonal and communication skills including the ability to negotiate and influence and to build and maintain effective working relationships with colleagues and stakeholders at all levels Ability to turn complex concepts into simple language, providing information and advice in a clear and concise manner Ability to challenge existing ways of working in an unbiased and non-judgemental manner
May 12, 2024
Full time
Job Purpose Reporting directly to the IT Infrastructure Services Manager, the Project Manager will have responsibility for this specific short-term project plan, to consult on, design and coordinate the implementation of facilities available within the Microsoft 365 suite of products and associated technologies. In addition, the post holder will develop and coordinate workflow processes and templates in relation to policies that are required within Microsoft 365 and associated technologies to ensure compliance with Data Protection and the IT Security Policies. Principal Accountabilities In consultation with the appropriate manager and project board, define the scope of the project. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Develop a schedule and work flows for project completion that effectively allocates the resources to the activities and review with senior management and all other staff that will be affected by the project activities; revise the schedule as required. The post holder will be assigned project support staff during the lifetime of the project and will be responsible to allocate, review and check the quality of specific pieces of work undertaken by them. The post holder will be responsible for determining and implementing workflow, procedure and testing for Microsoft 365 for use by IT Services and the organisation. The key steps in each workflow will be determined by the post holder in consultation with the relevant IT specialist. Implement the project according to the project plan. Develop forms and records to document project activities and set up files to ensure that all project information is appropriately documented and secured and develop a comprehensive User Guide as part of the ongoing support for the system and users. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Establish a communication schedule to update the project board and Service Manager including and appropriate staff in the organisation on the progress of the project including written (monthly) reports for management. Review the quality of the work completed with the project board on a regular basis to ensure that it meets the project standards. Ensure that the project deliverables are on time and at the required level of quality. Evaluate the outcomes of the project as established during the planning phase Academic/ Professional Qualification Educated to HND/or Degree level in a relevant discipline or proven relevant experience Relevant qualification in Project or Delivery Management or proven experience in implementing change projects Relevant business process design and / or user centred-design accreditation Knowledge and Experience Experience of writing plans, reports and procedures, delivering presentations and facilitating workshops Delivery management and organisational skills - a clear understanding of the requirements and tools needed to manage projects and delivery Demonstrable transformational change skills - experience working on, and implementing change projects Ability to demonstrate a problem solving and system thinking approach. Confidence working with complex data and systems Data analysis and interpretation - ability to analyse data in order to identify trends, patterns and suggest solutions for service improvements Confident in the use of a range of IT software including Microsoft tools and applications Experience of engaging with internal and external stakeholders, negotiating and influencing Experience using specialist business applications such as Microsoft 365 and Associated Technologies Skills Welsh Language Excellent interpersonal and communication skills including the ability to negotiate and influence and to build and maintain effective working relationships with colleagues and stakeholders at all levels Ability to turn complex concepts into simple language, providing information and advice in a clear and concise manner Ability to challenge existing ways of working in an unbiased and non-judgemental manner
We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers. Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities. What you'll do? As a Software Engineer at Deliveroo, your individual work contributes to achieving goals in across your team. While you will work with your team and you may lead projects, some of your work will contribute outside of your direct remit. You will report to managers and group leads and together deliver the results. Technical Execution: You will improve code structure, have an impact on architecture, and review code of any scope produced by your team. You'll aim to simplify the maintenance and operation of production systems, visibility, operational readiness, and health of your team's systems. As well as leading from the front regarding technical execution, you'll build relationships with other engineering teams and, identify collaboration opportunities. You'll own larger pieces of work, assist with design and technical / implementation choices and influence the roadmap within your team. You will take an active role in the hiring process and conducting engineering interviews. This will also extend to the current team where you will support the personal growth of colleagues, encouraging efficiency in their roles. We want to emphasise that we don't expect you to meet all of the below but would love you to have experience in some of these areas. Take pride in readable, well-designed and well-tested software 3+ years of experience in building Android applications at scale Kotlin and/or Java experience Accomplished in scaling Android architecture 3+ years of experience with Android development tools like Android Studio Working in a cross-functional team Knowledge of the Android SDK and AndroidX Interested in writing Kotlin Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Do you require visa sponsorship to work in the UK? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer
May 12, 2024
Full time
We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers. Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities. What you'll do? As a Software Engineer at Deliveroo, your individual work contributes to achieving goals in across your team. While you will work with your team and you may lead projects, some of your work will contribute outside of your direct remit. You will report to managers and group leads and together deliver the results. Technical Execution: You will improve code structure, have an impact on architecture, and review code of any scope produced by your team. You'll aim to simplify the maintenance and operation of production systems, visibility, operational readiness, and health of your team's systems. As well as leading from the front regarding technical execution, you'll build relationships with other engineering teams and, identify collaboration opportunities. You'll own larger pieces of work, assist with design and technical / implementation choices and influence the roadmap within your team. You will take an active role in the hiring process and conducting engineering interviews. This will also extend to the current team where you will support the personal growth of colleagues, encouraging efficiency in their roles. We want to emphasise that we don't expect you to meet all of the below but would love you to have experience in some of these areas. Take pride in readable, well-designed and well-tested software 3+ years of experience in building Android applications at scale Kotlin and/or Java experience Accomplished in scaling Android architecture 3+ years of experience with Android development tools like Android Studio Working in a cross-functional team Knowledge of the Android SDK and AndroidX Interested in writing Kotlin Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy. Do you require visa sponsorship to work in the UK? Voluntary Demographic Survey (UK) These questions are voluntary, and help us understand more about our candidates. One of our core values at Deliveroo is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. By answering the questions below, you'll help us do that. Your responses are confidential, will not be tied to your application, and has no bearing on your candidacy. We only use aggregated demographic data to measure the performance of recruiting efforts. How would you describe your gender identity? (Select one) Female Male Non-binary / non-conforming Prefer to self-describe I don't wish to answer What is your sexual orientation? (Select one) Heterosexual / Straight Gay / Lesbian Bisexual Prefer to self-describe I don't wish to answer Would you say you have a disability? (Select one) Yes, I have a disability No, I do not have a disability I don't wish to answer How would your describe your ethnicity? (Select one) Asian: Bangladeshi Asian: Chinese Asian: Indian Asian: Pakistani Asian: Other Black: African Black: Caribbean Black: Other Mixed ethnic groups White: British White: Irish White: Other Any other ethnic group I don't wish to answer Would you describe yourself as neurodivergent? (Select one) Yes No I don't wish to answer What was the occupation of your main household earner when you were aged 14? (Select one) Modern professional & traditional professional occupations such as: teacher, nurse, physiotherapist, social worker, musician, police officer (sergeant or above), software designer, accountant, solicitor, medical practitioner, scientist, civil / mechanical Senior, middle or junior managers or administrators such as: finance manager, chief executive, large business owner, office manager, retail manager, bank manager, restaurant manager, warehouse manager. Clerical and intermediate occupations such as: secretary, personal assistant, call centre agent, clerical worker, nursery nurse. Technical and craft occupations such as: motor mechanic, plumber, printer, electrician, gardener, train driver. Routine, semi-routine manual and service occupations such as: postal worker, machine operative, security guard, caretaker, farm worker, catering assistant, sales assistant, HGV driver, cleaner, porter, packer, labourer, waiter/waitress, bar staff. Long-term unemployed (claimed Jobseeker's Allowance or earlier unemployment benefit for more than a year). Small business owners who employed less than 25 people such as: corner shop owners, small plumbing companies, retail shop owner, single restaurant or cafe owner, taxi owner, garage owner. Other such as: retired, this question does not apply to me, I don't know. I don't wish to answer