Join a Leading Global MSP as a 2nd Line Service Desk Engineer! Position: Join a Leading Global MSP as a 2nd Line Service Desk Engineer! Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Are you a tech-savvy problem solver with a passion for cutting-edge technology? Our client, ranked among the top 10 Managed Service Providers (MSPs) globally, is seeking a dynamic and proactive 2nd Line Service Desk Engineer to join their innovative team. This is your chance to be part of a company that delivers comprehensive IT services to a diverse and international clientele, offering excellent career progression opportunities. Why You'll Love This Role: Global Impact: Work with a top-tier MSP that serves clients around the world, solving complex IT issues across a wide array of technologies. Professional Growth: Enjoy a clear path for career advancement within the company, with opportunities to obtain Microsoft and other technical certifications. Collaborative Environment: Join a supportive team where you'll mentor 1st Line Analysts and share the latest technological advancements. What You'll Do: Solve Complex Issues: Diagnose and resolve advanced support tickets and NOC tickets, ensuring timely and effective solutions. Client Interaction: Provide face-to-face technical support during pre-scheduled client site visits and maintain clear communication with clients throughout the ticket lifecycle. Proactive Solutions: Identify recurring IT issues and implement permanent fixes, contributing to a more efficient IT environment for clients. Knowledge Sharing: Document technical guides and maintain the IT Knowledge Management system, ensuring the team is well-informed about the latest technologies and security measures. Your Expertise: Technical Proficiency: Extensive knowledge of Windows Server, Active Directory, Office 365, SharePoint, Microsoft Exchange, and virtualization technologies (Hyper-V, V-Sphere). Cybersecurity Savvy: Experience with incident response, EDR, MFA, and antivirus solutions. Networking Skills: Strong understanding of TCP/IP, DNS, DHCP, LAN, WAN, and more. Cross-Platform Experience: Advanced skills in Windows OS, MAC OSX, and mobile device support. Communication: Excellent verbal and written communication skills, with the ability to explain complex issues to users of varying skill levels. Team Player: Ability to work well in a team while also being self-motivated and capable of managing your own workload. Requirements: Experience: Proven track record in a 2nd Line Engineer role. Certifications: Ongoing commitment to learning and obtaining relevant technical certifications. Driving License: A UK driving license is essential for this role. Ready to Take the Next Step in Your IT Career? Join a forward-thinking team that values your expertise and offers unparalleled opportunities for growth. Apply today and become a crucial part of a company that is shaping the future of IT services globally!
May 16, 2024
Full time
Join a Leading Global MSP as a 2nd Line Service Desk Engineer! Position: Join a Leading Global MSP as a 2nd Line Service Desk Engineer! Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Are you a tech-savvy problem solver with a passion for cutting-edge technology? Our client, ranked among the top 10 Managed Service Providers (MSPs) globally, is seeking a dynamic and proactive 2nd Line Service Desk Engineer to join their innovative team. This is your chance to be part of a company that delivers comprehensive IT services to a diverse and international clientele, offering excellent career progression opportunities. Why You'll Love This Role: Global Impact: Work with a top-tier MSP that serves clients around the world, solving complex IT issues across a wide array of technologies. Professional Growth: Enjoy a clear path for career advancement within the company, with opportunities to obtain Microsoft and other technical certifications. Collaborative Environment: Join a supportive team where you'll mentor 1st Line Analysts and share the latest technological advancements. What You'll Do: Solve Complex Issues: Diagnose and resolve advanced support tickets and NOC tickets, ensuring timely and effective solutions. Client Interaction: Provide face-to-face technical support during pre-scheduled client site visits and maintain clear communication with clients throughout the ticket lifecycle. Proactive Solutions: Identify recurring IT issues and implement permanent fixes, contributing to a more efficient IT environment for clients. Knowledge Sharing: Document technical guides and maintain the IT Knowledge Management system, ensuring the team is well-informed about the latest technologies and security measures. Your Expertise: Technical Proficiency: Extensive knowledge of Windows Server, Active Directory, Office 365, SharePoint, Microsoft Exchange, and virtualization technologies (Hyper-V, V-Sphere). Cybersecurity Savvy: Experience with incident response, EDR, MFA, and antivirus solutions. Networking Skills: Strong understanding of TCP/IP, DNS, DHCP, LAN, WAN, and more. Cross-Platform Experience: Advanced skills in Windows OS, MAC OSX, and mobile device support. Communication: Excellent verbal and written communication skills, with the ability to explain complex issues to users of varying skill levels. Team Player: Ability to work well in a team while also being self-motivated and capable of managing your own workload. Requirements: Experience: Proven track record in a 2nd Line Engineer role. Certifications: Ongoing commitment to learning and obtaining relevant technical certifications. Driving License: A UK driving license is essential for this role. Ready to Take the Next Step in Your IT Career? Join a forward-thinking team that values your expertise and offers unparalleled opportunities for growth. Apply today and become a crucial part of a company that is shaping the future of IT services globally!
Job Title: Tier 1 Support Specialist Location: Eccles, Greater Manchester Salary: Competitive Job Type: Permanent, Full Time Start Date: ASAP An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. About the role: We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office. This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role. Responsibilities: Point of contact between the business and end-user Logging all incidents and service requests Providing updates on tickets Creation of tickets Resetting passwords Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Managing your time efficiently and planning your day accordingly About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of MSP and or Hospitality is advantageous but not essential Knowledge of Microsoft cloud solutions including Office 365 would be advantageous Experience with Desktop & Server admin across the Microsoft stack would be advantageous Overall appreciation of client system security Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
May 16, 2024
Full time
Job Title: Tier 1 Support Specialist Location: Eccles, Greater Manchester Salary: Competitive Job Type: Permanent, Full Time Start Date: ASAP An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. About the role: We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office. This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role. Responsibilities: Point of contact between the business and end-user Logging all incidents and service requests Providing updates on tickets Creation of tickets Resetting passwords Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Managing your time efficiently and planning your day accordingly About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of MSP and or Hospitality is advantageous but not essential Knowledge of Microsoft cloud solutions including Office 365 would be advantageous Experience with Desktop & Server admin across the Microsoft stack would be advantageous Overall appreciation of client system security Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Job Title: Tier 1 Support Specialist Location: Eccles, Greater Manchester Salary: Competitive Job Type: Permanent, Full Time Start Date: ASAP An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. About the role: We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office. This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role. Responsibilities: Point of contact between the business and end-user Logging all incidents and service requests Providing updates on tickets Creation of tickets Resetting passwords Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Managing your time efficiently and planning your day accordingly About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of MSP and or Hospitality is advantageous but not essential Knowledge of Microsoft cloud solutions including Office 365 would be advantageous Experience with Desktop & Server admin across the Microsoft stack would be advantageous Overall appreciation of client system security Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
May 15, 2024
Full time
Job Title: Tier 1 Support Specialist Location: Eccles, Greater Manchester Salary: Competitive Job Type: Permanent, Full Time Start Date: ASAP An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. About the role: We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office. This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role. Responsibilities: Point of contact between the business and end-user Logging all incidents and service requests Providing updates on tickets Creation of tickets Resetting passwords Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Managing your time efficiently and planning your day accordingly About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of MSP and or Hospitality is advantageous but not essential Knowledge of Microsoft cloud solutions including Office 365 would be advantageous Experience with Desktop & Server admin across the Microsoft stack would be advantageous Overall appreciation of client system security Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development. Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives. What you'll need to succeed Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst, Familiarity with ticketing systems (for example ServiceNow or ZenDesk), Active Directory administration, Office 365 and Windows troubleshooting skills, Excellent telephone manner and customer service skills, Flexibility and willingness to work on-site in Liverpool. What you'll get in return You will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer 17.44 per hour PAYE with Hays. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 15, 2024
Contractor
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development. Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives. What you'll need to succeed Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst, Familiarity with ticketing systems (for example ServiceNow or ZenDesk), Active Directory administration, Office 365 and Windows troubleshooting skills, Excellent telephone manner and customer service skills, Flexibility and willingness to work on-site in Liverpool. What you'll get in return You will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer 17.44 per hour PAYE with Hays. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Application Support, Support Desk, Certinia or Kantata (Salesforce). Application Support analyst required for a leading MSP. The candidate will provide Tier 1 & 2 support for our clients customers, troubleshooting issues and knowledge transfer for our clients products. Candidates will have experience with either Kantata or Certinia (as part of the Salesforce Product suite). Good customer skills are essential. This assignment has been deemed OUTSIDE OF IR35.Services can be provided on a fully remote basis.
May 15, 2024
Full time
Application Support, Support Desk, Certinia or Kantata (Salesforce). Application Support analyst required for a leading MSP. The candidate will provide Tier 1 & 2 support for our clients customers, troubleshooting issues and knowledge transfer for our clients products. Candidates will have experience with either Kantata or Certinia (as part of the Salesforce Product suite). Good customer skills are essential. This assignment has been deemed OUTSIDE OF IR35.Services can be provided on a fully remote basis.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT Service Desk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by working on the Service Desk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance customer relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. In this busy and rewarding role you'll also: Provide ownership to expedite and resolve escalations Champion several Digital products and technology areas, becoming the subject Matter Expert in those areas Support on-boarding of new starters as their recognised 'buddy' Attend sites across the business as required Provide engagement in CSIP Motivate, monitor and performance manage the team to achieve individual and collective success Provide customer centred support adhering to BDO Quality service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations Ensure that all calls logged contain detailed information regarding the issue/request, along with troubleshooting steps taken prior to escalating Report to Service Desk Management on Team Performance Actively seek out Service Improvements and suggest alongside service adoption Provide effective communication and collaboration through teamwork, engaging and contributing through team meetings and discussions and sharing knowledge through appropriate documented processes Actively seek out Service Improvements and suggest alongside service adoption Build and maintain relationships with key stakeholders Share knowledge through dissemination and documentation Work and collaborate with all internal/external teams Provide on-site presence for any relevant IT requirement You'll be someone with: ITIL foundation v3.0 or greater - essential CompTIA N+ / A+ Certified - desirable Experience of People Management - desirable CSIP Experience - Desirable Proven customer Service Experience Proven experience of working with Tier 1 Microsoft applications (O365) - essential Proven experience of Incident Management Systems (ServiceNow) First Line level IT support experience preferably within a remote support position Essential Extensive knowledge of the operational and support aspects of computer and cloud based systems, hardware, software and peripheral equipment including but not limited to: MS Stack, Active Directory, Azure, Intune, SCCM, O365, Exchange, Windows 10, MSTeams, SharePoint, Secure Email / Mimecast, Sophos, Remote Access Tools Essential IT Related degree - desirable MCP, MOS, MCSE - desirable Experience of working within a pressurised fast paced environment Availability to cover multiple early and late shift throughout the week as per the needs of the business. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, a
May 14, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT Service Desk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by working on the Service Desk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance customer relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. In this busy and rewarding role you'll also: Provide ownership to expedite and resolve escalations Champion several Digital products and technology areas, becoming the subject Matter Expert in those areas Support on-boarding of new starters as their recognised 'buddy' Attend sites across the business as required Provide engagement in CSIP Motivate, monitor and performance manage the team to achieve individual and collective success Provide customer centred support adhering to BDO Quality service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations Ensure that all calls logged contain detailed information regarding the issue/request, along with troubleshooting steps taken prior to escalating Report to Service Desk Management on Team Performance Actively seek out Service Improvements and suggest alongside service adoption Provide effective communication and collaboration through teamwork, engaging and contributing through team meetings and discussions and sharing knowledge through appropriate documented processes Actively seek out Service Improvements and suggest alongside service adoption Build and maintain relationships with key stakeholders Share knowledge through dissemination and documentation Work and collaborate with all internal/external teams Provide on-site presence for any relevant IT requirement You'll be someone with: ITIL foundation v3.0 or greater - essential CompTIA N+ / A+ Certified - desirable Experience of People Management - desirable CSIP Experience - Desirable Proven customer Service Experience Proven experience of working with Tier 1 Microsoft applications (O365) - essential Proven experience of Incident Management Systems (ServiceNow) First Line level IT support experience preferably within a remote support position Essential Extensive knowledge of the operational and support aspects of computer and cloud based systems, hardware, software and peripheral equipment including but not limited to: MS Stack, Active Directory, Azure, Intune, SCCM, O365, Exchange, Windows 10, MSTeams, SharePoint, Secure Email / Mimecast, Sophos, Remote Access Tools Essential IT Related degree - desirable MCP, MOS, MCSE - desirable Experience of working within a pressurised fast paced environment Availability to cover multiple early and late shift throughout the week as per the needs of the business. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, a
Your new role You will provide first-level support by handling incoming queries and help requests from end users. You will assist via email or phone, following request fulfillment and incident management processes.You will troubleshoot technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Your new company Our client is a logistics company - they plan, implement, and control the movement and storage of goods, within a supply chain. This company handles various supply chain functions, depending on their clients' logistical needs. They manage the behind-the-scenes work of moving goods efficiently and cost-effectively. What you'll need to succeed A couple of years of experience working as an IT Service Desk Analyst, Skills in using a ticketing system (for example ServiceNow or ZenDesk), Excellent communication skills in order to support users both remotely and face-to-face, Active Directory and Office 365 skills, Proactive approach to work, excellent work ethics and reliability. What you'll get in return You will be offered a temporary-to-permanent contract working fully on-site (5 days a week in Bootle). The role will offer £150 per day payed via an umbrella company. What is more, this company will offer you training and career progression opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 14, 2024
Full time
Your new role You will provide first-level support by handling incoming queries and help requests from end users. You will assist via email or phone, following request fulfillment and incident management processes.You will troubleshoot technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Your new company Our client is a logistics company - they plan, implement, and control the movement and storage of goods, within a supply chain. This company handles various supply chain functions, depending on their clients' logistical needs. They manage the behind-the-scenes work of moving goods efficiently and cost-effectively. What you'll need to succeed A couple of years of experience working as an IT Service Desk Analyst, Skills in using a ticketing system (for example ServiceNow or ZenDesk), Excellent communication skills in order to support users both remotely and face-to-face, Active Directory and Office 365 skills, Proactive approach to work, excellent work ethics and reliability. What you'll get in return You will be offered a temporary-to-permanent contract working fully on-site (5 days a week in Bootle). The role will offer £150 per day payed via an umbrella company. What is more, this company will offer you training and career progression opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
SNG Formerly Sovereign Housing Association
Basingstoke, Hampshire
Join SNG, where innovation meets ambition. As we embark on our journey to transform digitally and create a modern, connected business, we're seeking talented individuals to drive our IT service excellence to new heights. We are a leading housing association, striving to provide quality, affordable homes in happy, successful places. We have deep roots in the south of England, with over 84,000 homes total across SNG, with the addition of homes in London and Hertfordshire following our merger. We have a Fixed Term opportunity for an experienced Service Desk Analyst to join our Tier 2 team until October 2024, working on-site between our Greenham, Basingstoke and other offices in the South . Flexible on the shifts you work, which can be either 8am - 4.30pm, 9am - 5.30pm, or 9:45am - 6pm Key Responsibilities: Provide second-line support, training, and advice to computer users, ensuring optimal performance of desktop computing and application systems. Take ownership of incidents and problems, ensuring timely resolution and effective communication with end-users. Mentor and coach junior staff members, contributing expertise to projects and initiatives. Collaborate with internal teams and external vendors to deliver exceptional service levels. Maintain accurate documentation and uphold procedures for technical resolutions. Represent IT at meetings and events, embodying our commitment to customer service and continuous improvement. What we're looking for: Previous Service Desk experience, managing complex issues both hardware and software related Proficiency in ITIL Service Operations and relevant CIO tools and methodologies (e.g., M365, Cherwell,SharePoint). Strong stakeholder management and communication skills, with the ability to influence and motivate others Analytical and problem-solving abilities to drive decision-making and demonstrate outcomes. Willingness and ability to travel between SNG sites as needed Your Benefits: £450 yearly flexible benefit allowance. Flexible working arrangements. 25 Days Holiday + Bank Holidays (increasing annually up to 30 days). Option to buy or sell holiday days. Generous matched pension scheme (up to 12%). Immediate life cover upon joining. Recognition scheme offering retail vouchers. Wellbeing discounts including gym memberships. Diverse range of additional benefits. Join us in shaping the future of SNG's digital landscape and delivering maximum impact for our customers and people. To be considered, please apply now!
May 07, 2024
Full time
Join SNG, where innovation meets ambition. As we embark on our journey to transform digitally and create a modern, connected business, we're seeking talented individuals to drive our IT service excellence to new heights. We are a leading housing association, striving to provide quality, affordable homes in happy, successful places. We have deep roots in the south of England, with over 84,000 homes total across SNG, with the addition of homes in London and Hertfordshire following our merger. We have a Fixed Term opportunity for an experienced Service Desk Analyst to join our Tier 2 team until October 2024, working on-site between our Greenham, Basingstoke and other offices in the South . Flexible on the shifts you work, which can be either 8am - 4.30pm, 9am - 5.30pm, or 9:45am - 6pm Key Responsibilities: Provide second-line support, training, and advice to computer users, ensuring optimal performance of desktop computing and application systems. Take ownership of incidents and problems, ensuring timely resolution and effective communication with end-users. Mentor and coach junior staff members, contributing expertise to projects and initiatives. Collaborate with internal teams and external vendors to deliver exceptional service levels. Maintain accurate documentation and uphold procedures for technical resolutions. Represent IT at meetings and events, embodying our commitment to customer service and continuous improvement. What we're looking for: Previous Service Desk experience, managing complex issues both hardware and software related Proficiency in ITIL Service Operations and relevant CIO tools and methodologies (e.g., M365, Cherwell,SharePoint). Strong stakeholder management and communication skills, with the ability to influence and motivate others Analytical and problem-solving abilities to drive decision-making and demonstrate outcomes. Willingness and ability to travel between SNG sites as needed Your Benefits: £450 yearly flexible benefit allowance. Flexible working arrangements. 25 Days Holiday + Bank Holidays (increasing annually up to 30 days). Option to buy or sell holiday days. Generous matched pension scheme (up to 12%). Immediate life cover upon joining. Recognition scheme offering retail vouchers. Wellbeing discounts including gym memberships. Diverse range of additional benefits. Join us in shaping the future of SNG's digital landscape and delivering maximum impact for our customers and people. To be considered, please apply now!
Our Tier 1 Banking clients are looking for an IT Operations Manager to join their growing team This role will operate a Hybrid working model with 2 days onsite in London The IT Operations Manager will be responsible for the delivery of day to day IT services The role will be responsible for managing the day-to-day workload across the teams ensuring IT services are delivered to the business according to the agreed SLAs. The IT Operations Manager will be responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. Key responsibilities and accountabilities Responsible for the transition of projects and changes into the IT Operations team ensuring a service model is defined and implemented Service Operations Responsible for the delivery of day-to-day IT services Oversee and supervise the Service Desk/Desktop support, access management and 2nd line analysts and manage the day-to-day workload Monitor the ticket queues, manage priorities and ensure that SLA's are met Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs Management of BAU IT budget including IT stock and purchasing Management of 3rd party vendors to vendor management framework including service reviews and governance Management of business escalations ensuring customer satisfaction Responsible for the maintenance of the IT DR/Operational Resilience plans including annual testing and invocation Responsible for the management of IT technical debt, including the delivery of maintenance to ensure all services remain in support Continual Service Improvement Ensure opportunities for improvement are identified through quality assurance, trend analysis and feedback Delivery of continual improvement of Technology services and processes for staff and customers Drive maturity in IT processes including standardization of repeatable processes Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Sep 24, 2022
Full time
Our Tier 1 Banking clients are looking for an IT Operations Manager to join their growing team This role will operate a Hybrid working model with 2 days onsite in London The IT Operations Manager will be responsible for the delivery of day to day IT services The role will be responsible for managing the day-to-day workload across the teams ensuring IT services are delivered to the business according to the agreed SLAs. The IT Operations Manager will be responsible for the introduction and decommissioning of new and retiring services from a day-to-day support perspective and the continual improvement of current services. Key responsibilities and accountabilities Responsible for the transition of projects and changes into the IT Operations team ensuring a service model is defined and implemented Service Operations Responsible for the delivery of day-to-day IT services Oversee and supervise the Service Desk/Desktop support, access management and 2nd line analysts and manage the day-to-day workload Monitor the ticket queues, manage priorities and ensure that SLA's are met Manage, support and develop the service desk including the management of shift patterns to support the business during agreed service hours and to agreed SLAs Management of BAU IT budget including IT stock and purchasing Management of 3rd party vendors to vendor management framework including service reviews and governance Management of business escalations ensuring customer satisfaction Responsible for the maintenance of the IT DR/Operational Resilience plans including annual testing and invocation Responsible for the management of IT technical debt, including the delivery of maintenance to ensure all services remain in support Continual Service Improvement Ensure opportunities for improvement are identified through quality assurance, trend analysis and feedback Delivery of continual improvement of Technology services and processes for staff and customers Drive maturity in IT processes including standardization of repeatable processes Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Proclinical are recruiting a Service Desk Analyst for a pharmaceutical corporation. This role is on a contract basis and is located in the United Kingdom. The client is focused on finding, developing and supplying novel remedies that aid people in overcoming serious illnesses. Responsibilities: When required, you will contribute to application testing, upgrades and deployments, as well as internal service desk projects. Conduct troubleshooting to solve or raise to the suitable tier 2 teams. The ideal candidate will research and solve more multifaceted field/scientific application and business process problems. You will accept incoming calls, chats, tickets, redirect calls/tickets if needed, to suitable support groups for resolution while setting end user expectations throughout the initial interaction. Produce tickets and report all actions within the company's ticket system aligned with the company's quality standards. Offer application and process training to others as well as serve as a SME/POC for other team members. Other duties may be assigned to the role. Skills & Requirements: Educated to a high school diploma level, ideally to a university degree level in a pertinent discipline. Comprehension of ITIL Framework and ITSM. Familiarity within a technical support setting, and/or service desk setting, ideally involved with tools, processes, methodologies, telephony systems and servicenow, etc. Computer literacy with Microsoft office, application support and Microsoft windows. Acquaintance with assisting the life sciences. Fluency in the Italian and English languages with knowledge in Spanish. Communication skills both verbally and in writing. Customer service abilities. Capable of troubleshooting and research application problems. Able to explain technical information to end users. Ability to set priorities and manage various tasks simultaneously. Capable of resolving issues. Able to adhere to service desk procedures and processes. A positive, efficient and agile individual with the ability to partake in completing team goals and objectives. Works well in a team environment. Keen to learn new skills as well as open to ideas. To optimise service delivery, you will be able to drive quality, process improvement and novelty. Capable of conducting documentation translation. Willing to work flexible days and hours. If you are having difficulty in applying or if you have any questions, please contact Mohammed Alli at . Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies. Proclinical Staffing is an equal opportunity employer.
Sep 22, 2022
Full time
Proclinical are recruiting a Service Desk Analyst for a pharmaceutical corporation. This role is on a contract basis and is located in the United Kingdom. The client is focused on finding, developing and supplying novel remedies that aid people in overcoming serious illnesses. Responsibilities: When required, you will contribute to application testing, upgrades and deployments, as well as internal service desk projects. Conduct troubleshooting to solve or raise to the suitable tier 2 teams. The ideal candidate will research and solve more multifaceted field/scientific application and business process problems. You will accept incoming calls, chats, tickets, redirect calls/tickets if needed, to suitable support groups for resolution while setting end user expectations throughout the initial interaction. Produce tickets and report all actions within the company's ticket system aligned with the company's quality standards. Offer application and process training to others as well as serve as a SME/POC for other team members. Other duties may be assigned to the role. Skills & Requirements: Educated to a high school diploma level, ideally to a university degree level in a pertinent discipline. Comprehension of ITIL Framework and ITSM. Familiarity within a technical support setting, and/or service desk setting, ideally involved with tools, processes, methodologies, telephony systems and servicenow, etc. Computer literacy with Microsoft office, application support and Microsoft windows. Acquaintance with assisting the life sciences. Fluency in the Italian and English languages with knowledge in Spanish. Communication skills both verbally and in writing. Customer service abilities. Capable of troubleshooting and research application problems. Able to explain technical information to end users. Ability to set priorities and manage various tasks simultaneously. Capable of resolving issues. Able to adhere to service desk procedures and processes. A positive, efficient and agile individual with the ability to partake in completing team goals and objectives. Works well in a team environment. Keen to learn new skills as well as open to ideas. To optimise service delivery, you will be able to drive quality, process improvement and novelty. Capable of conducting documentation translation. Willing to work flexible days and hours. If you are having difficulty in applying or if you have any questions, please contact Mohammed Alli at . Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies. Proclinical Staffing is an equal opportunity employer.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for 2 x Software Engineers to join a team that is responsible for the end-to-end delivery of applications counting development and maintenance of global applications and systems. The team is geographically dispersed and comprises of all disciplines required to deliver IT solutions for our customers thus including project managers, business analysts, application engineers and quality assurance engineers. Following EY Solution delivery standards, the team makes use of the latest releases of technology from Microsoft along with others. They are responsible for the delivery of programs that offer a chance to work on web applications that span the spectrum of devices from desktop to tablets to smart phones. Your key responsibilities Design and implementation of functionality for new and existing applications. Lead R&D for new libraries, components, technologies. Perform rapid prototyping of new features and applications. Bug fixing. Handle customers/business users' technical queries. Skills and attributes for success Excellent communication skills, verbal and written. Effectively manage communications and required reporting within the globally distributed agile team. Maintain high development standards and thrive for better quality. Work comfortably in fast-pasted scaled Agile Framework (daily scrums, frequent demo for clients, planning meetings, grooming sessions, and team buildings). To qualify for the role you must have Full-stack Software Engineering experience and current expertise in C#, .Net CORE, with at least 5 to 7 years of services-based development experience. Advanced level SQL skills. Ability to build high-quality, cross-browser compatible, high-performance n-tier .NET web applications with IIS, SQL Server, Transact SQL. Strong knowledge of SOA, object-oriented programming, design patterns, multi-threaded application development. Ideally, you'll also have Experience working with Systems teams on the challenges and opportunities of high-decoupled, service-oriented systems, including eventual consistency, compensating transactions, event/pub/sub models, resiliency, operational support, etc. Experience working with Security teams on API-level authorization federation (OpenID/OAuth). Familiarity with Azure PaaS services. Familiarity with DevOps and Infrastructure as Code (IaC). What we look for We are looking full-stack candidates that have extensive knowledge in building .NET / python applications. They must have a responsible attitude, maintain high quality coding standards and be able to adapt to changing requirements and challenging tasks. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
Feb 01, 2022
Full time
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for 2 x Software Engineers to join a team that is responsible for the end-to-end delivery of applications counting development and maintenance of global applications and systems. The team is geographically dispersed and comprises of all disciplines required to deliver IT solutions for our customers thus including project managers, business analysts, application engineers and quality assurance engineers. Following EY Solution delivery standards, the team makes use of the latest releases of technology from Microsoft along with others. They are responsible for the delivery of programs that offer a chance to work on web applications that span the spectrum of devices from desktop to tablets to smart phones. Your key responsibilities Design and implementation of functionality for new and existing applications. Lead R&D for new libraries, components, technologies. Perform rapid prototyping of new features and applications. Bug fixing. Handle customers/business users' technical queries. Skills and attributes for success Excellent communication skills, verbal and written. Effectively manage communications and required reporting within the globally distributed agile team. Maintain high development standards and thrive for better quality. Work comfortably in fast-pasted scaled Agile Framework (daily scrums, frequent demo for clients, planning meetings, grooming sessions, and team buildings). To qualify for the role you must have Full-stack Software Engineering experience and current expertise in C#, .Net CORE, with at least 5 to 7 years of services-based development experience. Advanced level SQL skills. Ability to build high-quality, cross-browser compatible, high-performance n-tier .NET web applications with IIS, SQL Server, Transact SQL. Strong knowledge of SOA, object-oriented programming, design patterns, multi-threaded application development. Ideally, you'll also have Experience working with Systems teams on the challenges and opportunities of high-decoupled, service-oriented systems, including eventual consistency, compensating transactions, event/pub/sub models, resiliency, operational support, etc. Experience working with Security teams on API-level authorization federation (OpenID/OAuth). Familiarity with Azure PaaS services. Familiarity with DevOps and Infrastructure as Code (IaC). What we look for We are looking full-stack candidates that have extensive knowledge in building .NET / python applications. They must have a responsible attitude, maintain high quality coding standards and be able to adapt to changing requirements and challenging tasks. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
We are supporting our clients as they adapt to a new world in the wake of COVID-19. We're now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible Service Desk Analyst Tier 1 (Evening Shift 7pm-7am / 4 on 4 off) Salary 20k plus 3500 shift allowance The Service Desk Analyst will provide ticket logging, technical support and ticket resoluti...... click apply for full job details
Mar 31, 2021
Full time
We are supporting our clients as they adapt to a new world in the wake of COVID-19. We're now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible Service Desk Analyst Tier 1 (Evening Shift 7pm-7am / 4 on 4 off) Salary 20k plus 3500 shift allowance The Service Desk Analyst will provide ticket logging, technical support and ticket resoluti...... click apply for full job details
Faculty: Information Technology School: Information Technology Full Time,Permanent Location: City Centre Campus Salary: £20,188 per annum + 5% Shift Allowance Closing Date: Thursday 11th July 2019 Interview Date: TBC Ref No: 042019-132-R
Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”.
We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework.
You must have experience in a similar technical support role, including:
Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
Working knowledge of Audio Visual technologies
Knowledge of Apple and mobile operating systems
You will need to have excellent interpersonal and customer facing skills.
You will be required to work on a one-week rotating shift pattern + 5% shift allowance.
As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.
For more information about applying and for the job description for the post, please see the current vacancies on the BCU website: http://jobs.bcu.ac.uk/
Please note that this role is not capable of sponsorship under Tier 2 of the points-based system.
Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.
Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
Jun 26, 2019
Full time
Faculty: Information Technology School: Information Technology Full Time,Permanent Location: City Centre Campus Salary: £20,188 per annum + 5% Shift Allowance Closing Date: Thursday 11th July 2019 Interview Date: TBC Ref No: 042019-132-R
Birmingham City University is a large, diverse and increasingly popular place to study. We are defined by our core values of “Excellence, People Focus, Partnership Working and Fairness & Integrity”.
We have a vacancy for a Support Technician to work with a team of analysts to provide first and second line support to the University staff and students for all Audio Visual equipment and IT services. The team operates within the ITIL Service Management framework.
You must have experience in a similar technical support role, including:
Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
Working knowledge of Audio Visual technologies
Knowledge of Apple and mobile operating systems
You will need to have excellent interpersonal and customer facing skills.
You will be required to work on a one-week rotating shift pattern + 5% shift allowance.
As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name.
For more information about applying and for the job description for the post, please see the current vacancies on the BCU website: http://jobs.bcu.ac.uk/
Please note that this role is not capable of sponsorship under Tier 2 of the points-based system.
Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.
Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
28519 - IT Service Desktop Support Supervisor
Manchester
12month contract
My high profile banking client are currently recruiting for an IT Service Desktop Support Supervisor to be based in their Manchester office on an initial 12 month contract. The Supervisor will support around 20 1st line support IT Analyst with mixed experience capability.
Technology Service Centre -
Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.
Responsibilities/Duties
To provide first line technical support and the first point of entry into the Technical Services Group for all Employees.
* Assist with escalations raised by both the analysts and the customers that require urgent attention
*Provide coverage for Critical Incidents
* Perform Service Desk analyst function during busy/peak times - diagnose and resolve technical hardware and software issues
* Responsibility for the ongoing performance of the TSC Analysts
* Monitor the Access of the TSC Analysts (Responsible for Team and Own access retention)
* Coaching and development of TSC analysts
* Perform monthly 1:1’s and performance reviews
* Review and monitor calls/chats in line with the standard requirements
* Delegated responsibility from the Regional Operations Manager
* Recruitment (Interview and Selection)
* Stay up to date with DSD information, changes and updates
* Flexibility in working hours
* 1st / 2nd Line troubleshooting of Incidents
* Incident ownership, monitoring and end-user communication
* Adherence to the standard operating procedures
* Awareness of the forward schedule of change that may impact the TSC
* Drive effectiveness, adherence and efficiency of process.
Experience Essential:
* Working knowledge of fundamental operations of relevant software, hardware and other equipment, such as Exchange, Citrix, Windows Operating Systems and Microsoft Office Products
* Knowledge and experience of customer service practices and soft skills
* Previous Supervisory experience of Medium to large team size
* Oral and written communication skills
* Ability and willingness to learn new skills
* Customer service orientation
* Problem analysis & Problem Solving
* Adaptability & Flexibility
* Attention to detail, takes ownership, accepts responsibilities
* Demonstrates initiative
* Ability to remain calm in a stressful and changing environment
* Ability to multitask effectively
* Embrace change
Experience Desirable:
* Working knowledge of relevant call tracking applications, such as Remedy
* Previous experience in a similar capacity
* Microsoft certifications are an advantage
N.B. This particular client requires that, if you are not a British Citizen, you must hold an EU Passport, Tier 1 Visa / HSMP, Dependency Visa, or Ancestry Visa for this particular vacancy or have Permanent Residency status in the UK - please specify in your response which of these you have.
Only suitable candidates need apply. If you have not received a response within a 48 hour period, please assume that you have been unsuccessful on this occasion
Oct 29, 2018
28519 - IT Service Desktop Support Supervisor
Manchester
12month contract
My high profile banking client are currently recruiting for an IT Service Desktop Support Supervisor to be based in their Manchester office on an initial 12 month contract. The Supervisor will support around 20 1st line support IT Analyst with mixed experience capability.
Technology Service Centre -
Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.
Responsibilities/Duties
To provide first line technical support and the first point of entry into the Technical Services Group for all Employees.
* Assist with escalations raised by both the analysts and the customers that require urgent attention
*Provide coverage for Critical Incidents
* Perform Service Desk analyst function during busy/peak times - diagnose and resolve technical hardware and software issues
* Responsibility for the ongoing performance of the TSC Analysts
* Monitor the Access of the TSC Analysts (Responsible for Team and Own access retention)
* Coaching and development of TSC analysts
* Perform monthly 1:1’s and performance reviews
* Review and monitor calls/chats in line with the standard requirements
* Delegated responsibility from the Regional Operations Manager
* Recruitment (Interview and Selection)
* Stay up to date with DSD information, changes and updates
* Flexibility in working hours
* 1st / 2nd Line troubleshooting of Incidents
* Incident ownership, monitoring and end-user communication
* Adherence to the standard operating procedures
* Awareness of the forward schedule of change that may impact the TSC
* Drive effectiveness, adherence and efficiency of process.
Experience Essential:
* Working knowledge of fundamental operations of relevant software, hardware and other equipment, such as Exchange, Citrix, Windows Operating Systems and Microsoft Office Products
* Knowledge and experience of customer service practices and soft skills
* Previous Supervisory experience of Medium to large team size
* Oral and written communication skills
* Ability and willingness to learn new skills
* Customer service orientation
* Problem analysis & Problem Solving
* Adaptability & Flexibility
* Attention to detail, takes ownership, accepts responsibilities
* Demonstrates initiative
* Ability to remain calm in a stressful and changing environment
* Ability to multitask effectively
* Embrace change
Experience Desirable:
* Working knowledge of relevant call tracking applications, such as Remedy
* Previous experience in a similar capacity
* Microsoft certifications are an advantage
N.B. This particular client requires that, if you are not a British Citizen, you must hold an EU Passport, Tier 1 Visa / HSMP, Dependency Visa, or Ancestry Visa for this particular vacancy or have Permanent Residency status in the UK - please specify in your response which of these you have.
Only suitable candidates need apply. If you have not received a response within a 48 hour period, please assume that you have been unsuccessful on this occasion
A 1st Line Analyst shares responsibility for the successful administration of the Service Desk’s 1st tier operations and ensuring its function meets or exceeds exacting standards for service support as defined by service agreements. Reporting to the Primary 1st Line Analyst the role has responsibility for maintaining the interface between customers and IT operations and for providing a single point of contact for all service affecting requests and incidents.
Working within a team of service specialists a 1st Line Analyst will develop and operate systems for detecting, recording and resourcing service affecting incidents and seek measures to expedite the fulfilment of requests and minimise the effects of incidents of service degradation and interruption.
Essential Qualifications:
- ITIL Practitioner or Foundation certified
- Advanced level education (or higher)
- One or more professional qualifications from leading solution providers: Microsoft, Cisco, Citrix, VMware, Oracle, etc.
Desirable:
- Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA
May 03, 2017
A 1st Line Analyst shares responsibility for the successful administration of the Service Desk’s 1st tier operations and ensuring its function meets or exceeds exacting standards for service support as defined by service agreements. Reporting to the Primary 1st Line Analyst the role has responsibility for maintaining the interface between customers and IT operations and for providing a single point of contact for all service affecting requests and incidents.
Working within a team of service specialists a 1st Line Analyst will develop and operate systems for detecting, recording and resourcing service affecting incidents and seek measures to expedite the fulfilment of requests and minimise the effects of incidents of service degradation and interruption.
Essential Qualifications:
- ITIL Practitioner or Foundation certified
- Advanced level education (or higher)
- One or more professional qualifications from leading solution providers: Microsoft, Cisco, Citrix, VMware, Oracle, etc.
Desirable:
- Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA
Network Engineer - Cambridgeshire - Cisco - Network & Security
My client, a leading IT services organisation, are seeking a networks administrator to join their team based in Cambridgeshire. The role will deal with day to day management of their data centre and wide area networks both internally and on behalf of their customer base. The role will be providing second tier support for the service desk and ensuring SLA's are adhered to within an ITIL framework of their managed services division.
The role will be a mixture of Cisco networking products and various security technologies.
Technical requirements;
* Previous experience in a similar technical support role
* A strong understanding of Cisco routers, switches and firewalls
* Network security experience
* An understanding of HP products (desirable)
* Knowledge of checkpoint (highly desirable)
* Knowledge and daily usage of BGP, OSPF and other routing protocols
* A good understanding of server interaction for troubleshooting.
* Strong Customer service skills and a good telephone manner
Salary package is to £45,000 + benefits
Looking to hire ASAP so please send me your latest CV and I will call you to discuss further. Full JD is available.
Cisco - Network - Security - Checkpoint - HP
Sep 09, 2016
Network Engineer - Cambridgeshire - Cisco - Network & Security
My client, a leading IT services organisation, are seeking a networks administrator to join their team based in Cambridgeshire. The role will deal with day to day management of their data centre and wide area networks both internally and on behalf of their customer base. The role will be providing second tier support for the service desk and ensuring SLA's are adhered to within an ITIL framework of their managed services division.
The role will be a mixture of Cisco networking products and various security technologies.
Technical requirements;
* Previous experience in a similar technical support role
* A strong understanding of Cisco routers, switches and firewalls
* Network security experience
* An understanding of HP products (desirable)
* Knowledge of checkpoint (highly desirable)
* Knowledge and daily usage of BGP, OSPF and other routing protocols
* A good understanding of server interaction for troubleshooting.
* Strong Customer service skills and a good telephone manner
Salary package is to £45,000 + benefits
Looking to hire ASAP so please send me your latest CV and I will call you to discuss further. Full JD is available.
Cisco - Network - Security - Checkpoint - HP
Technical Support Analyst Up to £35,000 Newbury, Berks
Xperian Recruitment are looking for a Technical Support Analyst to work for our client who are a leader in the ERP, trading and financial software environment.
This Technical Support Analyst role is predominately a 1st/2nd line support role from a technical perspective. You will be working for the Commercial Software Support Department reporting to the Front Line Support Manager. You will be assisting customers with problems and queries relating to the application software once it has been implemented in customers businesses.
As this is a technical support role, understanding of structured programming languages is essential and for the right Technical Support Analyst this could be an ideal platform to further your career.
The main duties and responsibilities for the Technical Support Analyst will be:
• Taking ownership of a wide variety of calls to the help desk from
customers
• Using the call logging system to accurately record calls, ensuring they
are updated on a regular basis
• Ensuring calls are dealt with promptly and efficiently in line with service
level agreements (SLAs)
• Effectively managing, prioritising and progressing calls
• Accurately investigating and identifying causes and the symptoms of
problems
• Implementing solutions
• Escalating calls when appropriate
• Keeping the customer informed of the progress of their call
• Constantly updating own personal knowledge relating to the systems
• Pro-actively sharing knowledge on the intranet
Company:
Our client is a leading software services company providing advanced software solutions to the distributive trades, Distributors, Merchants, Wholesaler and Retailers.
The company has 40 years of experience, working with its Tier 1 customers in many sectors and has built up a unique depth of knowledge and expertise with a reputation for class-leading products.
The Company looks for individuals who value being part of a winning team and enjoy working in an energetic and dynamic environment that rewards dedication and hard work. The company strives to offer security for both staff and customers and provides excellent products and quality services to its focused market areas.
Employment at the Company is based solely on individual merit and qualifications directly related to professional competence. With thorough on-going training and career management, the Company offers opportunities for individual growth and development.
Key skills, knowledge and experience required for the Technical Support Analyst role:
• A computer science degree or similar
• Good knowledge of a structured programming language e.g Visual Basic
(VB) or C+
• A good understanding of relational databases
• Extensive experience in a similar customer focused IT 1st / 2nd line
support role supporting TECHNICAL SOFTWARE rather than hardware/
desktop/ mobile communications
• Pro-active, positive person
• Organised and efficient - Able to work in a logical and systematic way
• Calm under pressure - Able to priorities own work load
• Being an effective and adaptable member of the team -Able to help
junior team members
PLEASE NOTE this position works an alternating weekly shift pattern 8am – 4.30pm & 9.30 – 6pm there also may be a requirement for out of hours cover, but this is done on a remote basis and is only occasional.
Remuneration:
Salary £30,000 - £35,000
+ Excellent benefits package
Technical Support Analyst Up to £35,000 Newbury, Berks
2nd line support, help desk, technical, support, analyst, IT, ERP, Software, database, UML, VB, Visual Basic, C+, programming language, 1st line support, SAP, ERP, SAGE, ADP, Dynamics, , Technical Support Analyst, help-desk, Newbury, Berkshire
Sep 09, 2016
Technical Support Analyst Up to £35,000 Newbury, Berks
Xperian Recruitment are looking for a Technical Support Analyst to work for our client who are a leader in the ERP, trading and financial software environment.
This Technical Support Analyst role is predominately a 1st/2nd line support role from a technical perspective. You will be working for the Commercial Software Support Department reporting to the Front Line Support Manager. You will be assisting customers with problems and queries relating to the application software once it has been implemented in customers businesses.
As this is a technical support role, understanding of structured programming languages is essential and for the right Technical Support Analyst this could be an ideal platform to further your career.
The main duties and responsibilities for the Technical Support Analyst will be:
• Taking ownership of a wide variety of calls to the help desk from
customers
• Using the call logging system to accurately record calls, ensuring they
are updated on a regular basis
• Ensuring calls are dealt with promptly and efficiently in line with service
level agreements (SLAs)
• Effectively managing, prioritising and progressing calls
• Accurately investigating and identifying causes and the symptoms of
problems
• Implementing solutions
• Escalating calls when appropriate
• Keeping the customer informed of the progress of their call
• Constantly updating own personal knowledge relating to the systems
• Pro-actively sharing knowledge on the intranet
Company:
Our client is a leading software services company providing advanced software solutions to the distributive trades, Distributors, Merchants, Wholesaler and Retailers.
The company has 40 years of experience, working with its Tier 1 customers in many sectors and has built up a unique depth of knowledge and expertise with a reputation for class-leading products.
The Company looks for individuals who value being part of a winning team and enjoy working in an energetic and dynamic environment that rewards dedication and hard work. The company strives to offer security for both staff and customers and provides excellent products and quality services to its focused market areas.
Employment at the Company is based solely on individual merit and qualifications directly related to professional competence. With thorough on-going training and career management, the Company offers opportunities for individual growth and development.
Key skills, knowledge and experience required for the Technical Support Analyst role:
• A computer science degree or similar
• Good knowledge of a structured programming language e.g Visual Basic
(VB) or C+
• A good understanding of relational databases
• Extensive experience in a similar customer focused IT 1st / 2nd line
support role supporting TECHNICAL SOFTWARE rather than hardware/
desktop/ mobile communications
• Pro-active, positive person
• Organised and efficient - Able to work in a logical and systematic way
• Calm under pressure - Able to priorities own work load
• Being an effective and adaptable member of the team -Able to help
junior team members
PLEASE NOTE this position works an alternating weekly shift pattern 8am – 4.30pm & 9.30 – 6pm there also may be a requirement for out of hours cover, but this is done on a remote basis and is only occasional.
Remuneration:
Salary £30,000 - £35,000
+ Excellent benefits package
Technical Support Analyst Up to £35,000 Newbury, Berks
2nd line support, help desk, technical, support, analyst, IT, ERP, Software, database, UML, VB, Visual Basic, C+, programming language, 1st line support, SAP, ERP, SAGE, ADP, Dynamics, , Technical Support Analyst, help-desk, Newbury, Berkshire
Technical Support Analyst Up to £35,000 Gateshead
Xperian Recruitment are looking for a Technical Support Analyst to work for our client who are a leader in the ERP, trading and financial software environment.
This Technical Support Analyst role is predominately a 1st/2nd line support role from a technical perspective. You will be working for the Commercial Software Support Department reporting to the Front Line Support Manager. You will be assisting customers with problems and queries relating to the application software once it has been implemented in customers businesses.
As this is a technical support role, understanding of structured programming languages is essential and for the right Technical Support Analyst this could be an ideal platform to further your career.
The main duties and responsibilities for the Technical Support Analyst will be:
• Taking ownership of a wide variety of calls to the help desk from customers
• Using the call logging system to accurately record calls, ensuring they are updated on a regular basis
• Ensuring calls are dealt with promptly and efficiently in line with service level agreements (SLAs)
• Effectively managing, prioritising and progressing calls
• Accurately investigating and identifying causes and the symptoms of problems
• Implementing solutions
• Escalating calls when appropriate
• Keeping the customer informed of the progress of their call
• Constantly updating own personal knowledge relating to the systems
• Pro-actively sharing knowledge on the intranet
Company:
Our client is a leading software services company providing advanced software solutions to the distributive trades, Distributors, Merchants, Wholesaler and Retailers.
The company has 40 years of experience, working with its Tier 1 customers in many sectors and has built up a unique depth of knowledge and expertise with a reputation for class-leading products.
The Company looks for individuals who value being part of a winning team and enjoy working in an energetic and dynamic environment that rewards dedication and hard work. The company strives to offer security for both staff and customers and provides excellent products and quality services to its focused market areas.
Employment at the Company is based solely on individual merit and qualifications directly related to professional competence. With thorough on-going training and career management, the Company offers opportunities for individual growth and development.
Key skills, knowledge and experience required for the Technical Support Analyst role:
• A computer science degree or similar
• Good knowledge of a structured programming language e.g Visual Basic (VB) or C+
• A good understanding of relational databases
• Extensive experience in a similar customer focused IT 1st / 2nd line support role supporting TECHNICAL SOFTWARE rather than hardware/ desktop/ mobile communications
• Pro-active, positive person
• Organised and efficient - Able to work in a logical and systematic way
• Calm under pressure - Able to priorities own work load
• Being an effective and adaptable member of the team -Able to help junior team members
PLEASE NOTE this position works an alternating weekly shift pattern 8am – 4.30pm & 9.30 – 6pm there also may be a requirement for out of hours cover, but this is done on a remote basis and is only occasional.
Remuneration:
Salary £30,000 - £35,000
+ Excellent benefits package
Technical Support Analyst Up to £35,000 Gateshead
2nd line support, help desk, technical, support, analyst, IT, ERP, Software, database, UML, VB, Visual Basic, C+, programming language, 1st line support, SAP, ERP, SAGE, ADP, Dynamics, , Technical Support Analyst, help-desk, Gateshead, Newcastle, Tyne & Wear
Sep 09, 2016
Technical Support Analyst Up to £35,000 Gateshead
Xperian Recruitment are looking for a Technical Support Analyst to work for our client who are a leader in the ERP, trading and financial software environment.
This Technical Support Analyst role is predominately a 1st/2nd line support role from a technical perspective. You will be working for the Commercial Software Support Department reporting to the Front Line Support Manager. You will be assisting customers with problems and queries relating to the application software once it has been implemented in customers businesses.
As this is a technical support role, understanding of structured programming languages is essential and for the right Technical Support Analyst this could be an ideal platform to further your career.
The main duties and responsibilities for the Technical Support Analyst will be:
• Taking ownership of a wide variety of calls to the help desk from customers
• Using the call logging system to accurately record calls, ensuring they are updated on a regular basis
• Ensuring calls are dealt with promptly and efficiently in line with service level agreements (SLAs)
• Effectively managing, prioritising and progressing calls
• Accurately investigating and identifying causes and the symptoms of problems
• Implementing solutions
• Escalating calls when appropriate
• Keeping the customer informed of the progress of their call
• Constantly updating own personal knowledge relating to the systems
• Pro-actively sharing knowledge on the intranet
Company:
Our client is a leading software services company providing advanced software solutions to the distributive trades, Distributors, Merchants, Wholesaler and Retailers.
The company has 40 years of experience, working with its Tier 1 customers in many sectors and has built up a unique depth of knowledge and expertise with a reputation for class-leading products.
The Company looks for individuals who value being part of a winning team and enjoy working in an energetic and dynamic environment that rewards dedication and hard work. The company strives to offer security for both staff and customers and provides excellent products and quality services to its focused market areas.
Employment at the Company is based solely on individual merit and qualifications directly related to professional competence. With thorough on-going training and career management, the Company offers opportunities for individual growth and development.
Key skills, knowledge and experience required for the Technical Support Analyst role:
• A computer science degree or similar
• Good knowledge of a structured programming language e.g Visual Basic (VB) or C+
• A good understanding of relational databases
• Extensive experience in a similar customer focused IT 1st / 2nd line support role supporting TECHNICAL SOFTWARE rather than hardware/ desktop/ mobile communications
• Pro-active, positive person
• Organised and efficient - Able to work in a logical and systematic way
• Calm under pressure - Able to priorities own work load
• Being an effective and adaptable member of the team -Able to help junior team members
PLEASE NOTE this position works an alternating weekly shift pattern 8am – 4.30pm & 9.30 – 6pm there also may be a requirement for out of hours cover, but this is done on a remote basis and is only occasional.
Remuneration:
Salary £30,000 - £35,000
+ Excellent benefits package
Technical Support Analyst Up to £35,000 Gateshead
2nd line support, help desk, technical, support, analyst, IT, ERP, Software, database, UML, VB, Visual Basic, C+, programming language, 1st line support, SAP, ERP, SAGE, ADP, Dynamics, , Technical Support Analyst, help-desk, Gateshead, Newcastle, Tyne & Wear
Windows Technical Support Engineer / Second Line / Support Analyst / Active Directory / Desktop Support
We have an urgent requirement for a Customer Support Analyst to join a leading software company in Cambridge.
The successful Technical Support Engineer will be working in-house on hardware and software issues.
Responsibilities
Once integrated the position holder will be required to support variety of IT equipment including, desktop, laptop, printer, VOIP, video conference equipment, network hardware, as well perform software reloads and part replacement across the designated site; Position is the owner of customer incidents as assigned.
Responsibilities continued:
• The position holder will be able to provided support for Tier III products including networks and software, high complexity networking & communication equipment, network & systems management.
• Make repairs and replace components on equipment such as PCs, workstations and peripherals, printers, front-end POS systems. Assist in site preparation--including, staging of and testing of equipment
• Contribute to the design and implementation of solutions to meet customer and contract requirements.
• Deliver basic work packages in line with company process to meet business and customer requirements.
• Analyse, Document and report on work completed to ensure compliance with Company and Customer Procedures.
• Contribute to ensure that operational documentation is fit for purpose and current to meet customer and contract requirements.
This is a three month contract position available for an immediate start in Reading.
Please apply directly to this avert for feedback.
Candidates with the experience or relevant job titles of: IT Support Engineer, Desktop Support Engineer, IT Support Technician, Desktop Support, IT Support, Desktop Engineer, Desktop Technician, Customer Support Engineer, 1st Line Support Engineer, ITIL, Health Service Sector Experience, IT Solutions Support, IT Services Support, IT Helpdesk Support, Windows 2007, Windows 2008, Windows 2010, Service Desk Technician, Desktop Analyst, IT Technician will also be considered for this role
Sep 09, 2016
Windows Technical Support Engineer / Second Line / Support Analyst / Active Directory / Desktop Support
We have an urgent requirement for a Customer Support Analyst to join a leading software company in Cambridge.
The successful Technical Support Engineer will be working in-house on hardware and software issues.
Responsibilities
Once integrated the position holder will be required to support variety of IT equipment including, desktop, laptop, printer, VOIP, video conference equipment, network hardware, as well perform software reloads and part replacement across the designated site; Position is the owner of customer incidents as assigned.
Responsibilities continued:
• The position holder will be able to provided support for Tier III products including networks and software, high complexity networking & communication equipment, network & systems management.
• Make repairs and replace components on equipment such as PCs, workstations and peripherals, printers, front-end POS systems. Assist in site preparation--including, staging of and testing of equipment
• Contribute to the design and implementation of solutions to meet customer and contract requirements.
• Deliver basic work packages in line with company process to meet business and customer requirements.
• Analyse, Document and report on work completed to ensure compliance with Company and Customer Procedures.
• Contribute to ensure that operational documentation is fit for purpose and current to meet customer and contract requirements.
This is a three month contract position available for an immediate start in Reading.
Please apply directly to this avert for feedback.
Candidates with the experience or relevant job titles of: IT Support Engineer, Desktop Support Engineer, IT Support Technician, Desktop Support, IT Support, Desktop Engineer, Desktop Technician, Customer Support Engineer, 1st Line Support Engineer, ITIL, Health Service Sector Experience, IT Solutions Support, IT Services Support, IT Helpdesk Support, Windows 2007, Windows 2008, Windows 2010, Service Desk Technician, Desktop Analyst, IT Technician will also be considered for this role
Network Engineer - Cambridgeshire - Cisco - Network & Security
My client, a leading IT services organisation, are seeking a networks administrator to join their team based in Cambridgeshire. The role will deal with day to day management of their data centre and wide area networks both internally and on behalf of their customer base. The role will be providing second tier support for the service desk and ensuring SLA's are adhered to within an ITIL framework of their managed services division.
The role will be a mixture of Cisco networking products and various security technologies.
Technical requirements;
* Previous experience in a similar technical support role
* A strong understanding of Cisco routers, switches and firewalls
* Network security experience
* An understanding of HP products (desirable)
* Knowledge of checkpoint (highly desirable)
* Knowledge and daily usage of BGP, OSPF and other routing protocols
* A good understanding of server interaction for troubleshooting.
* Strong Customer service skills and a good telephone manner
Salary package is to £45,000 + benefits
Looking to hire ASAP so please send me your latest CV and I will call you to discuss further. Full JD is available.
Cisco - Network - Security - Checkpoint - HP
Sep 09, 2016
Network Engineer - Cambridgeshire - Cisco - Network & Security
My client, a leading IT services organisation, are seeking a networks administrator to join their team based in Cambridgeshire. The role will deal with day to day management of their data centre and wide area networks both internally and on behalf of their customer base. The role will be providing second tier support for the service desk and ensuring SLA's are adhered to within an ITIL framework of their managed services division.
The role will be a mixture of Cisco networking products and various security technologies.
Technical requirements;
* Previous experience in a similar technical support role
* A strong understanding of Cisco routers, switches and firewalls
* Network security experience
* An understanding of HP products (desirable)
* Knowledge of checkpoint (highly desirable)
* Knowledge and daily usage of BGP, OSPF and other routing protocols
* A good understanding of server interaction for troubleshooting.
* Strong Customer service skills and a good telephone manner
Salary package is to £45,000 + benefits
Looking to hire ASAP so please send me your latest CV and I will call you to discuss further. Full JD is available.
Cisco - Network - Security - Checkpoint - HP