This will be a site-based job at either Leatherhead or Harwich, with travel required to our other UK sites.
The main responsibilities are as follows:
Phone and Email Support: Answering requests from employees to diagnose and resolve their IT problems.
Ticket Handling: Logging all incoming requests and problem reports in our ticketing system. Documenting all actions taken and solutions provided.
Troubleshooting and Issue Resolution: Analysing and resolving IT issues, including hardware, software and network problems. Assisting with the installation, configuration and updating of software.
User Training: Providing guidance and training to employees to prevent common issues and improve understanding of IT systems.
Collaboration with Other Teams: Working closely with other IT teams to resolve complex issues and ensure effective communication.
Documentation and Reporting: Updating knowledge databases and creating reports on common issues and solutions.
Infrastructure Support: Troubleshoot, support & maintain servers and network switches.
Microsoft System Center Config Manager: Manage clients, software packages, updates and OS deployment task sequences.
Qualification/Skills/Experience
Completed education or degree in Computer Science, Information Technology or a related field.
Proficient knowledge of Microsoft Windows operating systems (Windows 10, 11 & Windows Server Operating Systems) and office software (e.g. Microsoft Office).
Experience with Cisco IOS Switches (not required but would be advantageous).
Experience with Microsoft 365 Administration, including Intune, Defender and Exchange.
Experience with Microsoft Config Manager.
Experience with scripting languages, including PowerShell, VB and batch files.
Experience with helpdesk or ticketing systems.
Excellent communication skills and the ability to explain complex technical concepts in simple terms.
Team player with the ability to work under pressure and prioritise tasks.
Willingness to engage in continuous learning and adapt to new technologies.
Ability to multi-task and meet defined deadlines.
Benefits include:
25 days holiday per year
Healthcare/EAP Scheme
Pension scheme
Life Assurance
Apr 19, 2024
Contractor
This will be a site-based job at either Leatherhead or Harwich, with travel required to our other UK sites.
The main responsibilities are as follows:
Phone and Email Support: Answering requests from employees to diagnose and resolve their IT problems.
Ticket Handling: Logging all incoming requests and problem reports in our ticketing system. Documenting all actions taken and solutions provided.
Troubleshooting and Issue Resolution: Analysing and resolving IT issues, including hardware, software and network problems. Assisting with the installation, configuration and updating of software.
User Training: Providing guidance and training to employees to prevent common issues and improve understanding of IT systems.
Collaboration with Other Teams: Working closely with other IT teams to resolve complex issues and ensure effective communication.
Documentation and Reporting: Updating knowledge databases and creating reports on common issues and solutions.
Infrastructure Support: Troubleshoot, support & maintain servers and network switches.
Microsoft System Center Config Manager: Manage clients, software packages, updates and OS deployment task sequences.
Qualification/Skills/Experience
Completed education or degree in Computer Science, Information Technology or a related field.
Proficient knowledge of Microsoft Windows operating systems (Windows 10, 11 & Windows Server Operating Systems) and office software (e.g. Microsoft Office).
Experience with Cisco IOS Switches (not required but would be advantageous).
Experience with Microsoft 365 Administration, including Intune, Defender and Exchange.
Experience with Microsoft Config Manager.
Experience with scripting languages, including PowerShell, VB and batch files.
Experience with helpdesk or ticketing systems.
Excellent communication skills and the ability to explain complex technical concepts in simple terms.
Team player with the ability to work under pressure and prioritise tasks.
Willingness to engage in continuous learning and adapt to new technologies.
Ability to multi-task and meet defined deadlines.
Benefits include:
25 days holiday per year
Healthcare/EAP Scheme
Pension scheme
Life Assurance
Senior Application Development Specialist – Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £47,408 - £52,359 (Grade 8)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203403
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Senior Application Development Specialist – Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £47,408 - £52,359 (Grade 8)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203403
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Lead Specialist Advisor, Application Development, Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203404
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Lead Specialist Advisor, Application Development, Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203404
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 17, 2024
Full time
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Eclipse Recruitment (Hemel) Ltd
St. Albans, Hertfordshire
IT Support Specialist Joining a global organisation, you will be a member of an international team located at their St Albans office. Your main task will be to support the IT users on-site, but you will also liaise with employees and the IT Service Desk team members in other locations in EMEA. The position will include travel to their Manchester and Scotland offices (2 night stay twice a month which can be shared with the ICT Manager). Duties for the IT Support Specialist: 1st and 2nd level support within Standard Applications (M365, Adobe and SAP B1 / FSM) Joiner / Mover / Leaver handling with ServiceNow Software provisioning (SCCM) Client hardware (desktop, laptop, tablet, barcode scanner) & Peripherals (printer, scanner, copier, fax) - installation, maintenance & provisioning- VoIP Network support (LAN) and monitoring of WAN and server Mobile devices (Android & IOS) Introduction & training Asset & Licence Management Team member of projects Local contact for Platform Services Desirable skills: 3 years work experience in the IT Service Desk area Relevant educational qualifications SAP / SAP Business One knowledge will be advantageous. Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery) ICT service operations Basic ITIL knowledge Broad technical skills hardware, OS & software (Microsoft, mobile devices) Basic technical skills Server OS, network, storage (SAN, NAS) Basic application architecture know-how Flexibility and willingness to travel to Manchester and Scotland, driving license required. To hear more about the IT Support Specialist, apply today!
May 17, 2024
Full time
IT Support Specialist Joining a global organisation, you will be a member of an international team located at their St Albans office. Your main task will be to support the IT users on-site, but you will also liaise with employees and the IT Service Desk team members in other locations in EMEA. The position will include travel to their Manchester and Scotland offices (2 night stay twice a month which can be shared with the ICT Manager). Duties for the IT Support Specialist: 1st and 2nd level support within Standard Applications (M365, Adobe and SAP B1 / FSM) Joiner / Mover / Leaver handling with ServiceNow Software provisioning (SCCM) Client hardware (desktop, laptop, tablet, barcode scanner) & Peripherals (printer, scanner, copier, fax) - installation, maintenance & provisioning- VoIP Network support (LAN) and monitoring of WAN and server Mobile devices (Android & IOS) Introduction & training Asset & Licence Management Team member of projects Local contact for Platform Services Desirable skills: 3 years work experience in the IT Service Desk area Relevant educational qualifications SAP / SAP Business One knowledge will be advantageous. Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery) ICT service operations Basic ITIL knowledge Broad technical skills hardware, OS & software (Microsoft, mobile devices) Basic technical skills Server OS, network, storage (SAN, NAS) Basic application architecture know-how Flexibility and willingness to travel to Manchester and Scotland, driving license required. To hear more about the IT Support Specialist, apply today!
M365 Technical Specialist - London The role of the M365 technical specialist is to work closely with the operational business to support the M365 platform. You will also be responsible for M365 administration, supporting technical support teams, training, and maintenance of the environment. We believe this is an excellent opportunity for candidates who have previously worked on technical aspects of M365 deployments at enterprise level and are looking to develop their skills within M365 and enjoy working within a busy environment for a fast-moving global business. Key Duties and Responsibilities: Ensuring the operational health of the M365 environment including availability, maintenance, performance, interoperability, reliability, and security Assist in the administration and support of an enterprise-level Microsoft Exchange, Teams, OneDrive, mobile access, SharePoint Troubleshoot M365 related issues including connectivity and mobility when alerted by monitoring software or staff Involved throughout the lifecycle of projects you will use your broad experience in Microsoft platforms and enterprise technology architecture (Azure/ M365) Stay updated on Microsoft 365 tools and Microsoft roadmap and its impact to the business Conduct routine monitoring and analysis to include audit log reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings Training and educating end-users on M365 capabilities and collaboration tools. Create and maintain detailed documentation of Microsoft 365 processes and procedures Producing dashboard reports and management information, particularly around the consumption of licenses and resources as well as user adoption of the various components Execute, manage, and lead users through the on-boarding technical and support process Support and resolve specific user deployment issues Interact daily with IT team to provide and share technical issue resolution knowledge and deployment/adoption processes best practices Technical Requirements: We are looking for candidates with a range of both technical and business focused skills and experience. Deep knowledge of M365 technologies with experience of two or more of the following: Exchange, SharePoint, OneDrive for Business, Teams, PowerBI (at least two years experience) A strong understanding of SharePoint Online Experience and good working knowledge of the Power Platform environment (Power BI experience is essential, Power Automate and Power Apps experience desirable) Experience in supporting Microsoft 365 for an enterprise and working as part of a global IT team Experience in Microsoft 365 migration activities. Familiarisation with ShareGate and BitTitan migration tools. A minimum of two years relevant work experience focused on the implementation and/or use of Microsoft 365 and Collaboration technologies Preferred Skills: Experience in managing and supporting; SharePoint, OneDrive, Teams, Exchange, OneNote, Viva Engage and Power Platform etc. Experience administering M365, Exchange, Azure Active Directory, Teams, OneDrive and SharePoint environments Experience with data sovereignty situations and options to comply Experienced in providing technical support to IT teams and end-user support to individuals Experience with PowerShell would be highly desirable The ideal candidate will be a confident individual with good interpersonal and organisational skills, able to deal with people at all levels and communicate to users in a clear, non-technical language. A team player, confident working on own initiative with a proactive approach and a strong customer focus. This is a full time role, office based in London, EC4M Salary up to £55K
May 16, 2024
Full time
M365 Technical Specialist - London The role of the M365 technical specialist is to work closely with the operational business to support the M365 platform. You will also be responsible for M365 administration, supporting technical support teams, training, and maintenance of the environment. We believe this is an excellent opportunity for candidates who have previously worked on technical aspects of M365 deployments at enterprise level and are looking to develop their skills within M365 and enjoy working within a busy environment for a fast-moving global business. Key Duties and Responsibilities: Ensuring the operational health of the M365 environment including availability, maintenance, performance, interoperability, reliability, and security Assist in the administration and support of an enterprise-level Microsoft Exchange, Teams, OneDrive, mobile access, SharePoint Troubleshoot M365 related issues including connectivity and mobility when alerted by monitoring software or staff Involved throughout the lifecycle of projects you will use your broad experience in Microsoft platforms and enterprise technology architecture (Azure/ M365) Stay updated on Microsoft 365 tools and Microsoft roadmap and its impact to the business Conduct routine monitoring and analysis to include audit log reports evaluation, system and storage utilisation reports, site and system usage, growth reports, and manage site collection quota settings Training and educating end-users on M365 capabilities and collaboration tools. Create and maintain detailed documentation of Microsoft 365 processes and procedures Producing dashboard reports and management information, particularly around the consumption of licenses and resources as well as user adoption of the various components Execute, manage, and lead users through the on-boarding technical and support process Support and resolve specific user deployment issues Interact daily with IT team to provide and share technical issue resolution knowledge and deployment/adoption processes best practices Technical Requirements: We are looking for candidates with a range of both technical and business focused skills and experience. Deep knowledge of M365 technologies with experience of two or more of the following: Exchange, SharePoint, OneDrive for Business, Teams, PowerBI (at least two years experience) A strong understanding of SharePoint Online Experience and good working knowledge of the Power Platform environment (Power BI experience is essential, Power Automate and Power Apps experience desirable) Experience in supporting Microsoft 365 for an enterprise and working as part of a global IT team Experience in Microsoft 365 migration activities. Familiarisation with ShareGate and BitTitan migration tools. A minimum of two years relevant work experience focused on the implementation and/or use of Microsoft 365 and Collaboration technologies Preferred Skills: Experience in managing and supporting; SharePoint, OneDrive, Teams, Exchange, OneNote, Viva Engage and Power Platform etc. Experience administering M365, Exchange, Azure Active Directory, Teams, OneDrive and SharePoint environments Experience with data sovereignty situations and options to comply Experienced in providing technical support to IT teams and end-user support to individuals Experience with PowerShell would be highly desirable The ideal candidate will be a confident individual with good interpersonal and organisational skills, able to deal with people at all levels and communicate to users in a clear, non-technical language. A team player, confident working on own initiative with a proactive approach and a strong customer focus. This is a full time role, office based in London, EC4M Salary up to £55K
FTC, Communications Specalist 6 Months £40,000 pro rate. 5 day working week, 2 days in office. Start date ASAP My client is a Manchester based company, in the professional services industry, who is looking for a Communications Specialist to support them across their communications team. Responsibilities: Support the development, execution, and assessment of internal communication initiatives across the organization. Implement communication strategies and campaigns to aid colleagues and the business during a period of significant transformation and integration. Collaborate with leaders and project teams to devise communication plans for business and transformational change, fostering transparency and empathy. Create and disseminate various content types, including emails, articles, intranet posts, and presentations, to effectively convey key messages and promote success stories. Ensure alignment of key messages with business strategy and values, and correlate communication objectives with business outcomes. Requirements: Demonstrated experience in internal communications, particularly in change management communication roles. Preferably holds a qualification in communications or marketing-related field. Proficient writing skills, capable of translating complex messages into clear, concise, and engaging narratives. Ability to establish effective relationships swiftly and adeptly, across all organizational levels. Strong creative thinking, problem-solving abilities, and meticulous attention to detail. Proficiency in Microsoft O365 tools, including SharePoint, with a capacity to quickly adapt to new systems. Experience with email platforms would be preferable. PLEASE NOTE, YOU MUST HAVE THE RIGHT TO WORK IN THE UK IN ORDER TO BE CONSIDERED FOR THIS JOB APPLY You can apply for this role of Communications Specialist now by sending me your CV. Do not forget to register as a candidate too. Thomas Hipkins Delivery Consultant Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.
May 16, 2024
Full time
FTC, Communications Specalist 6 Months £40,000 pro rate. 5 day working week, 2 days in office. Start date ASAP My client is a Manchester based company, in the professional services industry, who is looking for a Communications Specialist to support them across their communications team. Responsibilities: Support the development, execution, and assessment of internal communication initiatives across the organization. Implement communication strategies and campaigns to aid colleagues and the business during a period of significant transformation and integration. Collaborate with leaders and project teams to devise communication plans for business and transformational change, fostering transparency and empathy. Create and disseminate various content types, including emails, articles, intranet posts, and presentations, to effectively convey key messages and promote success stories. Ensure alignment of key messages with business strategy and values, and correlate communication objectives with business outcomes. Requirements: Demonstrated experience in internal communications, particularly in change management communication roles. Preferably holds a qualification in communications or marketing-related field. Proficient writing skills, capable of translating complex messages into clear, concise, and engaging narratives. Ability to establish effective relationships swiftly and adeptly, across all organizational levels. Strong creative thinking, problem-solving abilities, and meticulous attention to detail. Proficiency in Microsoft O365 tools, including SharePoint, with a capacity to quickly adapt to new systems. Experience with email platforms would be preferable. PLEASE NOTE, YOU MUST HAVE THE RIGHT TO WORK IN THE UK IN ORDER TO BE CONSIDERED FOR THIS JOB APPLY You can apply for this role of Communications Specialist now by sending me your CV. Do not forget to register as a candidate too. Thomas Hipkins Delivery Consultant Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.
We're working with a specialist service provider who are investing in their engineering capabilities and building out a dedicated testing team as part of this growth. They are mobilizing 3 scrum teams around their various applications to deliver upcoming projects and streamline their processes. As part of their growth, they are looking for Test Engineers skilled in C# scripting to join them.With offices in Bristol, Exeter, Southampton, and Plymouth they work with a hybrid set up and and are looking for someone who sees the value in participating in sprint and other key meetings in person to aid collaboration and team building. You will need to be able to travel to Bristol once a month and Exeter once a month for sprint meetings. What you'll be doing As a Test Engineer, you'll work alongside a cross-functional scrum team to deliver high quality software solutions that are scalable. The business is looking to future proof their processes and pipelines, so you'll be a part of their ongoing journey to achieve high levels of automation.You'll need scripting experience within C#, deep knowledge of Scrum, and the ability to work collaboratively with technical and non-technical stakeholders. There is loads of scope for growth and progression within the role, supported by a personalised training plan that is tailored to help you achieve your individual goals. What skills you'll need? Knowledge of scripting languages (e.g. C#) for test automation. Experience using test automation frameworks such as Cypress, Selenium or similar. Expertise in managing the balance between manual and automated testing. Knowledge of Agile development practices/methodologies. Proficient in defect reporting and test management tools (e.g. Azure DevOps, Jira) Ability to communicate complex technical detail with stakeholders at all levels. Collaborative with an ability to listen and understand challenges. Desirable Peppermint CX365 Relevant certifications such as ISTQB. What you'll get in return for your skills? A starting salary of up to £40,000 alongside a tailored benefits package designed to support a healthy work-life balance. This includes flexible working, 28 days annual leave, paid sabbatical after 5 years of service, enhanced parental leave, private medical, a health cash plan and employee assistance program, cycle, and EV schemes, 2 volunteer days each year and more. What's next? Apply with your CV or get in touch with Becca to find out more.
May 16, 2024
Full time
We're working with a specialist service provider who are investing in their engineering capabilities and building out a dedicated testing team as part of this growth. They are mobilizing 3 scrum teams around their various applications to deliver upcoming projects and streamline their processes. As part of their growth, they are looking for Test Engineers skilled in C# scripting to join them.With offices in Bristol, Exeter, Southampton, and Plymouth they work with a hybrid set up and and are looking for someone who sees the value in participating in sprint and other key meetings in person to aid collaboration and team building. You will need to be able to travel to Bristol once a month and Exeter once a month for sprint meetings. What you'll be doing As a Test Engineer, you'll work alongside a cross-functional scrum team to deliver high quality software solutions that are scalable. The business is looking to future proof their processes and pipelines, so you'll be a part of their ongoing journey to achieve high levels of automation.You'll need scripting experience within C#, deep knowledge of Scrum, and the ability to work collaboratively with technical and non-technical stakeholders. There is loads of scope for growth and progression within the role, supported by a personalised training plan that is tailored to help you achieve your individual goals. What skills you'll need? Knowledge of scripting languages (e.g. C#) for test automation. Experience using test automation frameworks such as Cypress, Selenium or similar. Expertise in managing the balance between manual and automated testing. Knowledge of Agile development practices/methodologies. Proficient in defect reporting and test management tools (e.g. Azure DevOps, Jira) Ability to communicate complex technical detail with stakeholders at all levels. Collaborative with an ability to listen and understand challenges. Desirable Peppermint CX365 Relevant certifications such as ISTQB. What you'll get in return for your skills? A starting salary of up to £40,000 alongside a tailored benefits package designed to support a healthy work-life balance. This includes flexible working, 28 days annual leave, paid sabbatical after 5 years of service, enhanced parental leave, private medical, a health cash plan and employee assistance program, cycle, and EV schemes, 2 volunteer days each year and more. What's next? Apply with your CV or get in touch with Becca to find out more.
ELECTRICAL ENGINEER PERMANENT THEALE/HOME The Electrical Specialist position is a key role within the Site Design Team, responsible for electrical design initiatives for our internal teams, construction partners and clientele. The Electrical Engineer will create comprehensive electrical solutions that comply with current legislation and regulations that ensure build and operational effectiveness. A proactive approach is required to develop cost effective and energy efficient designs when working with suppliers, clients and internal or external teams, to establish robust guidelines, documentation, processes, and procedures. The role will also include chairing meetings, running workshops, and engaging in all other activities that contribute to the continuous improvement of our services and make us the first choice in the Telecommunication industry. Key responsibilities of the Electrical Engineer include: Technical: Working within the multi-disciplined Design Team in the field of electrical engineering. Lead on the development of design standards and solutions that are in accordance with the appropriate regulations & legislation, and ensuring suppliers are aware and uphold these standards. Undertake site visits, investigate issues, audit electrical installations, test & inspection work completed by suppliers and build partners. Desktop reviews of site designs and test certification. Attend suppliers to develop relationships, product development and training. Be able to lead for incoming design queries related to electrical engineering, resolve with appropriate design guidance or to delegate to specialists within the design team. This includes queries in relation to deployment, sites out of service, operational and maintenance issues. Review, approve or reject electrical design concessions and provide responses to Electrical Design helpdesk queries. To Review, critic and provide feedback to suppliers on all matters related to electrical design, documentation, installation and test issues. Communication: Prepare material and present at Engineering workshops and other similar events to promote design standards and guidelines. Work within teams created for specific projects until completion. Engage with and support all stakeholders across the business and clientele base in matters related to electrical engineering. Health and Safety: Ensure all guidelines conform to current .GOV, HSE and BS / EN / IEC standards. Support and report on near misses/incident investigations for electrical and other cross party issues, create reports and trends. Drive a safety mindset through good design and working closely with our supply chain and clients to improve safety standards. The successful Electrical Engineer will have: 5 years experience in Electrical Design and Install of commercial & residential installations that are BS7671 compliant and certified. Experience of Test, Verification & Inspection to BS7671 on new and existing fixed installations. (EIC & EICR). Electrical Engineering qualification and time served Electrical Apprenticeship. i.e. City & Guilds, 2365 (level 2 min) Considered as Skilled person (electrically) who possess practical, theoretical, and electrical engineering skills, experience and knowledge (i.e., NICEIC level 2 or 3 etc.) 18th Edition certified (BS7671) City & Guilds 2381, 2382. General knowledge of mobile telecoms infrastructure. A firm understanding of electrical infrastructure, AC, DC, Earthing, LPS, SPD's, DC power supplies, DSO supplies. Good understanding of CDM legislation. Good communication skills. Intermediate Microsoft Office skills To apply for the Electrical Engineer please send your CV to (url removed) Project People is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
ELECTRICAL ENGINEER PERMANENT THEALE/HOME The Electrical Specialist position is a key role within the Site Design Team, responsible for electrical design initiatives for our internal teams, construction partners and clientele. The Electrical Engineer will create comprehensive electrical solutions that comply with current legislation and regulations that ensure build and operational effectiveness. A proactive approach is required to develop cost effective and energy efficient designs when working with suppliers, clients and internal or external teams, to establish robust guidelines, documentation, processes, and procedures. The role will also include chairing meetings, running workshops, and engaging in all other activities that contribute to the continuous improvement of our services and make us the first choice in the Telecommunication industry. Key responsibilities of the Electrical Engineer include: Technical: Working within the multi-disciplined Design Team in the field of electrical engineering. Lead on the development of design standards and solutions that are in accordance with the appropriate regulations & legislation, and ensuring suppliers are aware and uphold these standards. Undertake site visits, investigate issues, audit electrical installations, test & inspection work completed by suppliers and build partners. Desktop reviews of site designs and test certification. Attend suppliers to develop relationships, product development and training. Be able to lead for incoming design queries related to electrical engineering, resolve with appropriate design guidance or to delegate to specialists within the design team. This includes queries in relation to deployment, sites out of service, operational and maintenance issues. Review, approve or reject electrical design concessions and provide responses to Electrical Design helpdesk queries. To Review, critic and provide feedback to suppliers on all matters related to electrical design, documentation, installation and test issues. Communication: Prepare material and present at Engineering workshops and other similar events to promote design standards and guidelines. Work within teams created for specific projects until completion. Engage with and support all stakeholders across the business and clientele base in matters related to electrical engineering. Health and Safety: Ensure all guidelines conform to current .GOV, HSE and BS / EN / IEC standards. Support and report on near misses/incident investigations for electrical and other cross party issues, create reports and trends. Drive a safety mindset through good design and working closely with our supply chain and clients to improve safety standards. The successful Electrical Engineer will have: 5 years experience in Electrical Design and Install of commercial & residential installations that are BS7671 compliant and certified. Experience of Test, Verification & Inspection to BS7671 on new and existing fixed installations. (EIC & EICR). Electrical Engineering qualification and time served Electrical Apprenticeship. i.e. City & Guilds, 2365 (level 2 min) Considered as Skilled person (electrically) who possess practical, theoretical, and electrical engineering skills, experience and knowledge (i.e., NICEIC level 2 or 3 etc.) 18th Edition certified (BS7671) City & Guilds 2381, 2382. General knowledge of mobile telecoms infrastructure. A firm understanding of electrical infrastructure, AC, DC, Earthing, LPS, SPD's, DC power supplies, DSO supplies. Good understanding of CDM legislation. Good communication skills. Intermediate Microsoft Office skills To apply for the Electrical Engineer please send your CV to (url removed) Project People is acting as an Employment Agency in relation to this vacancy.
IT SERVICE DESK SALARY - £25,000 - £30,000 + EXCELLENT BENEFITS + BONUS LOCATION - SCUNTHORPE Your new role A great opportunity for an IT Support / IT Service Desk candidate to join an incredibly busy IT team who deliver first class IT solutions to a huge number of satisfied customers across the Country. To enhance your career you will be provided with an excellent salary package, training and development support from Day 1. What you'll need to succeed On a day to day basis you will be responsible for answering phones, logging tickets and providing technical support to customers in a timely manner. You will also work with our 2nd line team to escalate issues where necessary. The Hiring Manager will be looking to shortlist from candidates who can demonstrate the following key skills & experience:A huge passion for IT and technology.Minimum 1 Years' Experience in a similar role.Strong communication skills.A friendly, approachable, can-do attitude.The ability to troubleshoot and solve problems quickly and efficiently. Strong technical experience in; Office 365 environments, (Azure AD, Exchange, SharePoint, Teams). Windows Server Environments, (Active Directory, Exchange, File Server, Print Server, DFS, DNS, DHCP etc.). Network Troubleshooting, (Firewalls, Networks, Wireless etc.). Windows Desktop Troubleshooting. Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies). What you'll get in return The role can offer a Salary of between £25,000 - £30,000 + Career Development / Training / Annual Bonus & Hybrid Working after Probation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 16, 2024
Full time
IT SERVICE DESK SALARY - £25,000 - £30,000 + EXCELLENT BENEFITS + BONUS LOCATION - SCUNTHORPE Your new role A great opportunity for an IT Support / IT Service Desk candidate to join an incredibly busy IT team who deliver first class IT solutions to a huge number of satisfied customers across the Country. To enhance your career you will be provided with an excellent salary package, training and development support from Day 1. What you'll need to succeed On a day to day basis you will be responsible for answering phones, logging tickets and providing technical support to customers in a timely manner. You will also work with our 2nd line team to escalate issues where necessary. The Hiring Manager will be looking to shortlist from candidates who can demonstrate the following key skills & experience:A huge passion for IT and technology.Minimum 1 Years' Experience in a similar role.Strong communication skills.A friendly, approachable, can-do attitude.The ability to troubleshoot and solve problems quickly and efficiently. Strong technical experience in; Office 365 environments, (Azure AD, Exchange, SharePoint, Teams). Windows Server Environments, (Active Directory, Exchange, File Server, Print Server, DFS, DNS, DHCP etc.). Network Troubleshooting, (Firewalls, Networks, Wireless etc.). Windows Desktop Troubleshooting. Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies). What you'll get in return The role can offer a Salary of between £25,000 - £30,000 + Career Development / Training / Annual Bonus & Hybrid Working after Probation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Do you have experience as a CRM Systems Support Specialist? Would you like a competitive salary that offers a bonus on top? Read on! Duties and responsibilities:- Handling and resolving general CRM and auxiliary systems support queries for the wider business. Forming a thorough understanding of existing system functionality including CRM Workflows, Functions and Schedules. Applying an understanding of the business processes when approaching development and support tasks. Handling and resolving general IT queries in the business related to our internal CRM system, Telephony and the Office 365 suite. Liaising with co-workers to assess and understand queries thoroughly before escalating to the Technical Manager. Ensuring the day-to-day CRM processes are being executed and followed by users. Reviewing existing functionality and business processes to identify areas of improvement. Reviewing data analytics through reporting software to identify false/missing data trends. Setting up new users onto a variety of systems, this includes: Creating and managing users and permissions in the CRM, Telephony Service, Office 365 and any other third party applications as required. The candidate should: Have excellent attention to detail. Be comfortable in a fast-paced environment. Be proactive in identifying the needs of the sales team and wider business. Be an excellent problem solver, able to investigate issues and form logical solutions. Have experience in supporting CRM systems (Zoho preferable but not essential). Have an in-depth knowledge and understanding of CRM Systems including CRM Structure, Automation Workflows and Customer Journeys (Zoho preferable but not essential). Have experience in providing technical support to a team. Have an ability to prioritise and manage their tasks efficiently. Have some demonstrable basic coding knowledge in HTML, CSS & JavaScript (to provide support on CRM functions). Renumeration / Benefits: Salary range - £30k - £32k dependant on experience. Discretionary generous annual bonus package - typically 5 - 15% of annual salary. 28 days holiday inc. bank holidays. Pension contribution. Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
May 16, 2024
Full time
Do you have experience as a CRM Systems Support Specialist? Would you like a competitive salary that offers a bonus on top? Read on! Duties and responsibilities:- Handling and resolving general CRM and auxiliary systems support queries for the wider business. Forming a thorough understanding of existing system functionality including CRM Workflows, Functions and Schedules. Applying an understanding of the business processes when approaching development and support tasks. Handling and resolving general IT queries in the business related to our internal CRM system, Telephony and the Office 365 suite. Liaising with co-workers to assess and understand queries thoroughly before escalating to the Technical Manager. Ensuring the day-to-day CRM processes are being executed and followed by users. Reviewing existing functionality and business processes to identify areas of improvement. Reviewing data analytics through reporting software to identify false/missing data trends. Setting up new users onto a variety of systems, this includes: Creating and managing users and permissions in the CRM, Telephony Service, Office 365 and any other third party applications as required. The candidate should: Have excellent attention to detail. Be comfortable in a fast-paced environment. Be proactive in identifying the needs of the sales team and wider business. Be an excellent problem solver, able to investigate issues and form logical solutions. Have experience in supporting CRM systems (Zoho preferable but not essential). Have an in-depth knowledge and understanding of CRM Systems including CRM Structure, Automation Workflows and Customer Journeys (Zoho preferable but not essential). Have experience in providing technical support to a team. Have an ability to prioritise and manage their tasks efficiently. Have some demonstrable basic coding knowledge in HTML, CSS & JavaScript (to provide support on CRM functions). Renumeration / Benefits: Salary range - £30k - £32k dependant on experience. Discretionary generous annual bonus package - typically 5 - 15% of annual salary. 28 days holiday inc. bank holidays. Pension contribution. Advancing People - The Recruitment Specialist Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Job Title: Senior Networks Engineer Location: Swindon Salary: £50k to £60k per annum Reporting into the Enterprise Systems Manager, you will be pivotal in supporting the business by delivering business transformation projects, assisting with re-sites, network planning and maintenance, providing DMZ services, managing projects tasks, and providing support to the business on technical infrastructure matters. You will already be familiar with delivering complex infrastructure solutions, from desktop / PC solutions to complex datacentre configurations and everything in between. We are looking for a Senior Networks engineer with exposure to: SD-WAN Management of the whole network End to end Cisco network switches, firewalls and Meraki Devices Cloud Connectivity to Azure and AWS The role will require travel to and from various locations including our datacentre to support the physical operations of the IT network systems for the business. There will be opportunities to drive new technology benefits and really make a difference. About the Role The role offers a wide breadth of Network engineering technology and deployments Our client is currently re-architecting our network and introducing micro-segmentation to enhance our overall network security The take-up of cloud services is now growing in momentum. We are looking to strengthen our integration with the major cloud providers whilst enforcing security and providing flexibility to our system developers and end user What we can offer you Not only do we offer free onsite parking and competitive salary but you'll also have access to: Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About you This is an exciting opportunity for an experienced networks engineer with experience on modern Cisco and Cloud network architectures. The role is challenging for the right person willing to work within a dynamic environment with a small, enthusiastic, and experienced team, running a variety of different projects. We are looking for a candidate who has worked in a medium to large size business with multiple geographic locations and several hundreds or thousands of users. The following certifications are desired CCNA/CCNP and AWS (Amazon Web Services) Network and other cloud specialist knowledge with a minimum of 5 years relevant industry experience. The ideal candidate will have skills in designing, capable of delivering complex infrastructure tasks and running multiple projects and you should have a very high knowledge of technology and infrastructure systems backed with a number of years of practical experience support and administration of datacentre and distributed network systems. You will also be required to communicate with various parts of the business, including senior business managers and other colleagues and therefore excellent communication skills are a necessity. You will be required to produce technical solutions to business problems, working with the team members to build a practical, cost-effective solution whether that encompasses networks, telephony, print solutions, access points maintenance, remote working, system architecture, and all aspects of the technical modern day systems infrastructure including Cloud computing, Office 365 and datacentre solutions.
May 16, 2024
Full time
Job Title: Senior Networks Engineer Location: Swindon Salary: £50k to £60k per annum Reporting into the Enterprise Systems Manager, you will be pivotal in supporting the business by delivering business transformation projects, assisting with re-sites, network planning and maintenance, providing DMZ services, managing projects tasks, and providing support to the business on technical infrastructure matters. You will already be familiar with delivering complex infrastructure solutions, from desktop / PC solutions to complex datacentre configurations and everything in between. We are looking for a Senior Networks engineer with exposure to: SD-WAN Management of the whole network End to end Cisco network switches, firewalls and Meraki Devices Cloud Connectivity to Azure and AWS The role will require travel to and from various locations including our datacentre to support the physical operations of the IT network systems for the business. There will be opportunities to drive new technology benefits and really make a difference. About the Role The role offers a wide breadth of Network engineering technology and deployments Our client is currently re-architecting our network and introducing micro-segmentation to enhance our overall network security The take-up of cloud services is now growing in momentum. We are looking to strengthen our integration with the major cloud providers whilst enforcing security and providing flexibility to our system developers and end user What we can offer you Not only do we offer free onsite parking and competitive salary but you'll also have access to: Company funded Health Cash Plan - providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About you This is an exciting opportunity for an experienced networks engineer with experience on modern Cisco and Cloud network architectures. The role is challenging for the right person willing to work within a dynamic environment with a small, enthusiastic, and experienced team, running a variety of different projects. We are looking for a candidate who has worked in a medium to large size business with multiple geographic locations and several hundreds or thousands of users. The following certifications are desired CCNA/CCNP and AWS (Amazon Web Services) Network and other cloud specialist knowledge with a minimum of 5 years relevant industry experience. The ideal candidate will have skills in designing, capable of delivering complex infrastructure tasks and running multiple projects and you should have a very high knowledge of technology and infrastructure systems backed with a number of years of practical experience support and administration of datacentre and distributed network systems. You will also be required to communicate with various parts of the business, including senior business managers and other colleagues and therefore excellent communication skills are a necessity. You will be required to produce technical solutions to business problems, working with the team members to build a practical, cost-effective solution whether that encompasses networks, telephony, print solutions, access points maintenance, remote working, system architecture, and all aspects of the technical modern day systems infrastructure including Cloud computing, Office 365 and datacentre solutions.
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
May 16, 2024
Full time
Position: Support Analyst Location: London, W1W 5PL, UK Role: Full time (37.5 hours per week). Five days per week in the London office An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Record Financial Group: Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. Record's offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office. Responsibilities: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rdParty Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology Essential Skills: Financial Markets: 2yrs minimum Working in Small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure Benefits: Bonus scheme - paid twice a year (usually November & June) Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed Private medical (BUPA) employee cover - option to purchase cover for partner and family Dental insurance - employee cover and option to purchase cover for partner and family Life insurance Permanent health insurance Medical health assessments Ride2Work cycle scheme Salary sacrifice car scheme Subsidised gym membership Share incentive plan (SIP) with Record matching 20 days minimum holiday, discretionary additional holiday may be taken Study support for further qualifications. Full support and training from the company and the team Equal Opportunities Statement Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging. Disability Confident As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.
IT Technical Support Analyst - Leamington Spa, Warwickshire £35,000pa to £40,000pa + Benefits inc PRP Bonus, Pension, Private Health Care, Death in Service, 26 Days Holiday Skills Highly Desirable are any Software and Web Development experience and/or awareness particularly with Software development using PHP, HTML, Database query and management using MySQL, MSSQL End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications, Office 365 Administration, Windows 2019 Servers, VMware, Linux, and LAN/WAN and Wi-Fi Networking, Cyber Security, EDR - Endpoint, Detection, Response and Software and Web Development Skills. Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated IT Technical Support Analyst. Additionally, any applicants who possess Web Development Skills to assist in the support of internal and external web pages will be highly desirable Your Key/Essential Responsibilities: Be the first point of contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Assist in IT Projects as well as BAU Operations Network Support, LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etc Software and Web Development Skills. Highly Desirable Software Skills: Software development using PHP, HTML Database query and management using MySQL, MSSQL Growth Opportunities: Access to Pluralsight and many other training resources Development & Support from a forward-thinking organisation Benefits Include: Company Contribution towards personal pension Death in service Profit related bonus 26 days holiday Private health care Call Experis IT for more Information
May 16, 2024
Full time
IT Technical Support Analyst - Leamington Spa, Warwickshire £35,000pa to £40,000pa + Benefits inc PRP Bonus, Pension, Private Health Care, Death in Service, 26 Days Holiday Skills Highly Desirable are any Software and Web Development experience and/or awareness particularly with Software development using PHP, HTML, Database query and management using MySQL, MSSQL End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications, Office 365 Administration, Windows 2019 Servers, VMware, Linux, and LAN/WAN and Wi-Fi Networking, Cyber Security, EDR - Endpoint, Detection, Response and Software and Web Development Skills. Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated IT Technical Support Analyst. Additionally, any applicants who possess Web Development Skills to assist in the support of internal and external web pages will be highly desirable Your Key/Essential Responsibilities: Be the first point of contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets, MS Applications Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Assist in IT Projects as well as BAU Operations Network Support, LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etc Software and Web Development Skills. Highly Desirable Software Skills: Software development using PHP, HTML Database query and management using MySQL, MSSQL Growth Opportunities: Access to Pluralsight and many other training resources Development & Support from a forward-thinking organisation Benefits Include: Company Contribution towards personal pension Death in service Profit related bonus 26 days holiday Private health care Call Experis IT for more Information
As a Specialist in the Customer Verification Risk Analysis department, you will be responsible for reviewing the legitimacy of customer verification documents and identifying fraudulent account profiles. The Customer Verification Risk Analysis department is responsible for identifying and mitigating the risk of syndicated activity, while ensuring genuine customers are able to utilise the full product range on offer. You will be part of the team playing a key role at the verification stage of the customer journey, protecting the business from threats, related to abusive and syndicated activity. We're looking for bright, inquisitive and enthusiastic people who are either looking to start their career in risk prevention, or who want to challenge themselves further, to support the growth of the department. This role is eligible for inclusion in the Company's hybrid working from home policy. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. In return, we offer competitive rates of pay, increasing with experience and an excellent range of benefits including an annual bonus scheme and a day off for your birthday. A comprehensive training programme will also be provided. Preferred Skills, Qualifications and Experience Degree or sound record of academic achievement. Meticulous attention to detail. Ability to maintain high standards in a fast changing environment. Computer literacy, including a good working knowledge of MS Office. Excellent communication skills. Experience of reviewing and verifying identity and proof of address documents is beneficial, but not essential as training will be provided. Main Responsibilities Assessing the validity of identification documents provided by customers from high risk jurisdictions. Reviewing customer registration information for evidence of syndication. Identifying trends and patterns in document submissions. Applying the appropriate account restriction where risk is identified. Providing second line support for internal departments. The closing date for applications is 12/06/2024 To apply send a copy of your CV with covering letter quoting the position reference IFVSS0424RD or click on the link to apply. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website
May 16, 2024
Full time
As a Specialist in the Customer Verification Risk Analysis department, you will be responsible for reviewing the legitimacy of customer verification documents and identifying fraudulent account profiles. The Customer Verification Risk Analysis department is responsible for identifying and mitigating the risk of syndicated activity, while ensuring genuine customers are able to utilise the full product range on offer. You will be part of the team playing a key role at the verification stage of the customer journey, protecting the business from threats, related to abusive and syndicated activity. We're looking for bright, inquisitive and enthusiastic people who are either looking to start their career in risk prevention, or who want to challenge themselves further, to support the growth of the department. This role is eligible for inclusion in the Company's hybrid working from home policy. Your schedule will be tailored to align with the dynamic sporting calendar, covering any five days of the week, including evenings, weekends and public holidays. In return, we offer competitive rates of pay, increasing with experience and an excellent range of benefits including an annual bonus scheme and a day off for your birthday. A comprehensive training programme will also be provided. Preferred Skills, Qualifications and Experience Degree or sound record of academic achievement. Meticulous attention to detail. Ability to maintain high standards in a fast changing environment. Computer literacy, including a good working knowledge of MS Office. Excellent communication skills. Experience of reviewing and verifying identity and proof of address documents is beneficial, but not essential as training will be provided. Main Responsibilities Assessing the validity of identification documents provided by customers from high risk jurisdictions. Reviewing customer registration information for evidence of syndication. Identifying trends and patterns in document submissions. Applying the appropriate account restriction where risk is identified. Providing second line support for internal departments. The closing date for applications is 12/06/2024 To apply send a copy of your CV with covering letter quoting the position reference IFVSS0424RD or click on the link to apply. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website
Are you an experienced and customer-focused 2nd line support specialist looking for a new challenge? Do you have a passion for IT and a keen interest in finance? If so, we have an exciting opportunity for you!We are a leading finance company based in Surrey, providing innovative solutions and services to our clients across the UK. We are looking for a 2nd line support specialist to join our IT team and provide technical support and troubleshooting for our internal and external users.As a 2nd line support specialist, you will be responsible for:- Responding to and resolving IT issues raised by users via phone, email, or ticketing system- Escalating complex or unresolved issues to 3rd line support or external vendors- Installing, configuring, and maintaining hardware, software, and network devices- Performing regular backups, updates, and security checks- Documenting and reporting IT incidents, problems, and solutions- Providing training and guidance to users on IT systems and best practices- Contributing to IT projects and initiatives as requiredTo be successful in this role, you will need:- At least 2+ years of experience in a similar 2nd line support role- A good knowledge of Windows, Azure, Office 365, Active Directory, Exchange, and other common IT applications and systems- A basic understanding of networking, firewalls, routers, switches, and VPNs- Excellent communication, problem-solving, and customer service skills- A proactive, flexible, and team-oriented attitude- A willingness to learn new skills and technologiesWhat we offer:- A competitive salary and benefits package- A friendly and supportive work environment- A chance to work with a dynamic and growing finance company- A variety of learning and development opportunities- A flexible work schedule and remote working options
May 16, 2024
Full time
Are you an experienced and customer-focused 2nd line support specialist looking for a new challenge? Do you have a passion for IT and a keen interest in finance? If so, we have an exciting opportunity for you!We are a leading finance company based in Surrey, providing innovative solutions and services to our clients across the UK. We are looking for a 2nd line support specialist to join our IT team and provide technical support and troubleshooting for our internal and external users.As a 2nd line support specialist, you will be responsible for:- Responding to and resolving IT issues raised by users via phone, email, or ticketing system- Escalating complex or unresolved issues to 3rd line support or external vendors- Installing, configuring, and maintaining hardware, software, and network devices- Performing regular backups, updates, and security checks- Documenting and reporting IT incidents, problems, and solutions- Providing training and guidance to users on IT systems and best practices- Contributing to IT projects and initiatives as requiredTo be successful in this role, you will need:- At least 2+ years of experience in a similar 2nd line support role- A good knowledge of Windows, Azure, Office 365, Active Directory, Exchange, and other common IT applications and systems- A basic understanding of networking, firewalls, routers, switches, and VPNs- Excellent communication, problem-solving, and customer service skills- A proactive, flexible, and team-oriented attitude- A willingness to learn new skills and technologiesWhat we offer:- A competitive salary and benefits package- A friendly and supportive work environment- A chance to work with a dynamic and growing finance company- A variety of learning and development opportunities- A flexible work schedule and remote working options
Eclipse Recruitment (Hemel) Limited
St. Albans, Hertfordshire
IT Support Specialist Joining a global organisation, you will be a member of an international team located at their St Albans office. Your main task will be to support the IT users on-site, but you will also liaise with employees and the IT Service Desk team members in other locations in EMEA. The position will include travel to their Manchester and Scotland offices (no more than 3 days a month and to include one overnight stay). Duties for the IT Support Specialist: 1st and 2nd level support within Standard Applications (M365, Adobe and SAP B1 / FSM) Joiner / Mover / Leaver handling with ServiceNow Software provisioning (SCCM) Client hardware (desktop, laptop, tablet, barcode scanner) & Peripherals (printer, scanner, copier, fax) - installation, maintenance & provisioning- VoIP Network support (LAN) and monitoring of WAN and server Mobile devices (Android & IOS) Introduction & training Asset & Licence Management Team member of projects Local contact for Platform Services Desirable skills: 3 years work experience in the IT Service Desk area Relevant educational qualifications SAP / SAP Business One knowledge will be advantageous. Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery) ICT service operations Basic ITIL knowledge Broad technical skills hardware, OS & software (Microsoft, mobile devices) Basic technical skills Server OS, network, storage (SAN, NAS) Basic application architecture know-how Flexibility and willingness to travel to Manchester and Scotland, driving license required. To hear more about the IT Support Specialist, apply today!
May 16, 2024
Full time
IT Support Specialist Joining a global organisation, you will be a member of an international team located at their St Albans office. Your main task will be to support the IT users on-site, but you will also liaise with employees and the IT Service Desk team members in other locations in EMEA. The position will include travel to their Manchester and Scotland offices (no more than 3 days a month and to include one overnight stay). Duties for the IT Support Specialist: 1st and 2nd level support within Standard Applications (M365, Adobe and SAP B1 / FSM) Joiner / Mover / Leaver handling with ServiceNow Software provisioning (SCCM) Client hardware (desktop, laptop, tablet, barcode scanner) & Peripherals (printer, scanner, copier, fax) - installation, maintenance & provisioning- VoIP Network support (LAN) and monitoring of WAN and server Mobile devices (Android & IOS) Introduction & training Asset & Licence Management Team member of projects Local contact for Platform Services Desirable skills: 3 years work experience in the IT Service Desk area Relevant educational qualifications SAP / SAP Business One knowledge will be advantageous. Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery) ICT service operations Basic ITIL knowledge Broad technical skills hardware, OS & software (Microsoft, mobile devices) Basic technical skills Server OS, network, storage (SAN, NAS) Basic application architecture know-how Flexibility and willingness to travel to Manchester and Scotland, driving license required. To hear more about the IT Support Specialist, apply today!
Job Title: Tier 1 Support Specialist Location: Eccles, Greater Manchester Salary: Competitive Job Type: Permanent, Full Time Start Date: ASAP An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. About the role: We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office. This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role. Responsibilities: Point of contact between the business and end-user Logging all incidents and service requests Providing updates on tickets Creation of tickets Resetting passwords Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Managing your time efficiently and planning your day accordingly About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of MSP and or Hospitality is advantageous but not essential Knowledge of Microsoft cloud solutions including Office 365 would be advantageous Experience with Desktop & Server admin across the Microsoft stack would be advantageous Overall appreciation of client system security Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
May 16, 2024
Full time
Job Title: Tier 1 Support Specialist Location: Eccles, Greater Manchester Salary: Competitive Job Type: Permanent, Full Time Start Date: ASAP An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. About the role: We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office. This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role. Responsibilities: Point of contact between the business and end-user Logging all incidents and service requests Providing updates on tickets Creation of tickets Resetting passwords Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Managing your time efficiently and planning your day accordingly About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of MSP and or Hospitality is advantageous but not essential Knowledge of Microsoft cloud solutions including Office 365 would be advantageous Experience with Desktop & Server admin across the Microsoft stack would be advantageous Overall appreciation of client system security Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Role Title: Senior Records and Data Information Management Specialist Role Purpose: Support effective Records and Information Management (RIM) practices across the organisation, ensuring compliance with legislative and internal controls while enhancing business efficiency and reducing risk. Provide guidance, support, and training to staff on information governance and RIM. Key Responsibilities: Strategic Initiatives: - Devise and implement strategic initiatives to support RIM across the organization, including the development of comprehensive policies and procedures. - Collaborate with relevant stakeholders to identify and prioritize data-related projects aimed at enhancing data collection, storage, analysis, and utilization capabilities. Document Management: - Support electronic and physical document management, ensuring compliance with operational needs and legislative requirements. - Develop and maintain an understanding of record-keeping repositories, such as O365, Teams, and SharePoint solutions, with a particular focus on optimizing data organization and accessibility. Data Management and Analysis: - Contribute to data collection initiatives, ensuring accuracy, completeness, and relevance of collected data. - Assist in the development and maintenance of the organization's data dictionary, defining and documenting key data elements, their meanings, and relationships. Compliance and Data Governance: - Serve as a subject matter expert on data governance, ensuring adherence to relevant regulations and standards, including Data Protection legislation. - Collaborate with the Information Governance and Compliance Team to ensure alignment of data management practices with organizational policies and best practices. Training and Awareness: - Develop and deliver training programs and guidance to increase awareness of data management responsibilities and best practices among staff. - Provide support and guidance to colleagues on effective data collection, storage, and analysis techniques, leveraging available tools and technologies. Desirable Attributes: - Professional qualification relevant to information/records management. - Membership of a relevant professional body. - Experience in projects implementing effective record management solutions. - Technical knowledge of metadata, information architecture, and file planning. - Experience with SharePoint and O365 configuration for effective information management and retention. Additional Responsibilities: - Collaborate with cross-functional teams to identify opportunities for leveraging data to drive business insights and decision-making. - Assist in the development and implementation of data management policies, procedures, and guidelines. - Stay updated on industry trends and best practices in data management and governance to drive continuous improvement initiatives. Requirements: - Experience in projects implementing effective change and management solutions. - Knowledge of Data Protection legislation and information compliance. - Excellent interpersonal, organizational, and communication skills. - Proficiency in Microsoft O365 applications, including SharePoint and Teams. Benefits: - Exposure to working across governance and compliance functions. - Opportunity to collaborate with colleagues across the organization. - Flexible work pattern (21-35 hours per week). Additional benefits package. - Pension contributions. - Hybrid working environment. This role offers an exciting opportunity to contribute to the strategic objectives of the organization by ensuring effective Records and Information Management practices, with a particular focus on data management and governance, driving compliance and enhancing organizational capabilities in data utilization and analysis.
May 16, 2024
Contractor
Role Title: Senior Records and Data Information Management Specialist Role Purpose: Support effective Records and Information Management (RIM) practices across the organisation, ensuring compliance with legislative and internal controls while enhancing business efficiency and reducing risk. Provide guidance, support, and training to staff on information governance and RIM. Key Responsibilities: Strategic Initiatives: - Devise and implement strategic initiatives to support RIM across the organization, including the development of comprehensive policies and procedures. - Collaborate with relevant stakeholders to identify and prioritize data-related projects aimed at enhancing data collection, storage, analysis, and utilization capabilities. Document Management: - Support electronic and physical document management, ensuring compliance with operational needs and legislative requirements. - Develop and maintain an understanding of record-keeping repositories, such as O365, Teams, and SharePoint solutions, with a particular focus on optimizing data organization and accessibility. Data Management and Analysis: - Contribute to data collection initiatives, ensuring accuracy, completeness, and relevance of collected data. - Assist in the development and maintenance of the organization's data dictionary, defining and documenting key data elements, their meanings, and relationships. Compliance and Data Governance: - Serve as a subject matter expert on data governance, ensuring adherence to relevant regulations and standards, including Data Protection legislation. - Collaborate with the Information Governance and Compliance Team to ensure alignment of data management practices with organizational policies and best practices. Training and Awareness: - Develop and deliver training programs and guidance to increase awareness of data management responsibilities and best practices among staff. - Provide support and guidance to colleagues on effective data collection, storage, and analysis techniques, leveraging available tools and technologies. Desirable Attributes: - Professional qualification relevant to information/records management. - Membership of a relevant professional body. - Experience in projects implementing effective record management solutions. - Technical knowledge of metadata, information architecture, and file planning. - Experience with SharePoint and O365 configuration for effective information management and retention. Additional Responsibilities: - Collaborate with cross-functional teams to identify opportunities for leveraging data to drive business insights and decision-making. - Assist in the development and implementation of data management policies, procedures, and guidelines. - Stay updated on industry trends and best practices in data management and governance to drive continuous improvement initiatives. Requirements: - Experience in projects implementing effective change and management solutions. - Knowledge of Data Protection legislation and information compliance. - Excellent interpersonal, organizational, and communication skills. - Proficiency in Microsoft O365 applications, including SharePoint and Teams. Benefits: - Exposure to working across governance and compliance functions. - Opportunity to collaborate with colleagues across the organization. - Flexible work pattern (21-35 hours per week). Additional benefits package. - Pension contributions. - Hybrid working environment. This role offers an exciting opportunity to contribute to the strategic objectives of the organization by ensuring effective Records and Information Management practices, with a particular focus on data management and governance, driving compliance and enhancing organizational capabilities in data utilization and analysis.
DEERFOOT IT RESOURCES LIMITED
Southampton, Hampshire
Helpdesk Support Engineer 20k - 30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows. Role Overview Evaluate and resolve support requests from clients via phone and email. Customer-facing tasks such as routine backup checks and system reviews. Complete client-facing tasks to improve efficiency and service quality. Documentation for both client and internal systems and processes. Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable. Skills Required A successful candidate will have/ be: One or more of the following: Strong experience with Apple hardware and software including macOS and iOS. Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications. Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive. Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues. A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration. A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments. This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate 1 to The Born Free Foundation (charity no. (phone number removed . Deerfoot is acting as an Employment Agency in relation to this vacancy. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
Helpdesk Support Engineer 20k - 30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as experience with project work including network configuration. Alternatively, our client is also open to a candidate who has experience focused on Microsoft 365 and Windows. Role Overview Evaluate and resolve support requests from clients via phone and email. Customer-facing tasks such as routine backup checks and system reviews. Complete client-facing tasks to improve efficiency and service quality. Documentation for both client and internal systems and processes. Occasional travel to client's premises for hands-on technical support where onsite attendance is unavoidable. Skills Required A successful candidate will have/ be: One or more of the following: Strong experience with Apple hardware and software including macOS and iOS. Good experience managing Microsoft 365 from a security and compliance point of view, ideally some experience around delivering Cyber Essentials and/or ISO certifications. Good experience with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted / virtual Windows desktop environments i.e., Windows Server 2019+ with Remote Desktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative Cloud, Microsoft Office, Dropbox, OneDrive. Experience installing and troubleshooting common office peripherals like printers, scanners and VoIP handsets. Confidence in configuring and troubleshooting email platforms including email deliverability and fixing email client issues. A solid fundamental understanding of IP networking concepts, including installing and troubleshooting associated hardware and configuration. A reasonable working knowledge of recent Windows OS versions, Windows Server and Android devices can be required in our multi-platform environments. This role may suit candidates, who hold the following job titles: IT Support Engineer, Apple Support Engineer, 2nd Line Support, 3rd Line Support, Helpdesk Support Engineer Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client & wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. Each time we send a CV to a recruiting client we donate 1 to The Born Free Foundation (charity no. (phone number removed . Deerfoot is acting as an Employment Agency in relation to this vacancy. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.