Adecco Public is partnering with an organisation who is looking to engage an Infrastructure Engineer on an initial 6 month contract with potential extensions and/or permanent employment. The post is to support 2nd / 3rd Line IT support to all corporate computer systems and associated Infrastructure, including VMware, Netapp, Microsoft, Office 365 and Citrix technologies. This role will offer hybrid working but a weekly onsite presence is expected. To be considered for the role you will ideally have strong public sector experience. Duties and responsibilities: - Undertake, in conjunction with the Senior Technical Services Manager, the development, planning, implementation and support of standard server systems Ensure that corporate computer systems are supported effectively, including routine housekeeping, e.g. Monitoring server estate using SCOM and Backup schedules Undertake acceptance testing, installation, commissioning, software loading and configuration. Troubleshooting ICT equipment, such as Servers and Network components, ensuring such ICT equipment conforms to the appropriate safety standards As part of the server team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices. Utilising resources effectively and efficiently to achieve a quality service for the organisation Support and supervise more junior ICT members in the execution of their job role Be conversant with the principles, configuration and use of standard computer operating systems, such as Microsoft Windows Server technologies Undertake advanced problem determination and resolution on ICT equipment and services, and liaise with ICT staff, in particular the Technical Leads, and other parties as necessary to rectify such faults Use the LANDesk computer system to record, manage and monitor the progress of all jobs and incidents to their resolution, including invoking escalation procedures, where appropriate and keeping users and other system managers informed of progress Use the LANDesk computer system as the ICT asset management system, and to use the system for the production of management reports, as required Skills and experience: - Recognised IT related academic or professional qualification/certification Experience implementing and supporting IT equipment and services Operational and/or project related computing experience Server technologies such as Active Directory, SQL, Exchange & backup technologies, Windows operating systems Cloud Technologies such as Office 365 and Azure Substantial experience in delivery of back office infrastructure support to users in a distributed environment Management and direction of technically competent staff Significant breadth of technical expertise built up from "hands on" operations and managing diverse applications and systems across a multi-site organisation This is a really exciting opportunity to join a very well established team during a period of change. The contract element will fall in scope for IR35 and will need to operate through an umbrella company. The rates quoted are payable to the Umbrella company and will incur deductions.
May 21, 2024
Contractor
Adecco Public is partnering with an organisation who is looking to engage an Infrastructure Engineer on an initial 6 month contract with potential extensions and/or permanent employment. The post is to support 2nd / 3rd Line IT support to all corporate computer systems and associated Infrastructure, including VMware, Netapp, Microsoft, Office 365 and Citrix technologies. This role will offer hybrid working but a weekly onsite presence is expected. To be considered for the role you will ideally have strong public sector experience. Duties and responsibilities: - Undertake, in conjunction with the Senior Technical Services Manager, the development, planning, implementation and support of standard server systems Ensure that corporate computer systems are supported effectively, including routine housekeeping, e.g. Monitoring server estate using SCOM and Backup schedules Undertake acceptance testing, installation, commissioning, software loading and configuration. Troubleshooting ICT equipment, such as Servers and Network components, ensuring such ICT equipment conforms to the appropriate safety standards As part of the server team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices. Utilising resources effectively and efficiently to achieve a quality service for the organisation Support and supervise more junior ICT members in the execution of their job role Be conversant with the principles, configuration and use of standard computer operating systems, such as Microsoft Windows Server technologies Undertake advanced problem determination and resolution on ICT equipment and services, and liaise with ICT staff, in particular the Technical Leads, and other parties as necessary to rectify such faults Use the LANDesk computer system to record, manage and monitor the progress of all jobs and incidents to their resolution, including invoking escalation procedures, where appropriate and keeping users and other system managers informed of progress Use the LANDesk computer system as the ICT asset management system, and to use the system for the production of management reports, as required Skills and experience: - Recognised IT related academic or professional qualification/certification Experience implementing and supporting IT equipment and services Operational and/or project related computing experience Server technologies such as Active Directory, SQL, Exchange & backup technologies, Windows operating systems Cloud Technologies such as Office 365 and Azure Substantial experience in delivery of back office infrastructure support to users in a distributed environment Management and direction of technically competent staff Significant breadth of technical expertise built up from "hands on" operations and managing diverse applications and systems across a multi-site organisation This is a really exciting opportunity to join a very well established team during a period of change. The contract element will fall in scope for IR35 and will need to operate through an umbrella company. The rates quoted are payable to the Umbrella company and will incur deductions.
Senior/2nd/3rd Line IT Technical Support Analyst Permanent (Competitive Salary)Edinburgh (Hybrid Working)Posted 25/04/24CVs by AsapStart Date Apr - Jul 24 Meraki Talent's renewable energy client is looking to recruit aSenior/2nd/3rd Line IT Technical Support Analyst to join the company. The organisation has been on an upwards trajectory and has an exceptional appetite for growth and diversification within the renewable energy space and expanding into different global territories and technologies. As a Senior IT Support Engineer your role will be to oversee the Infrastructure Operation & Support, providing expert guidance to the IT support team and ensuring smooth functioning of key IT systems and services organization-wide. They are looking for someone who comes from a Microsoft 365 background in Infrastructure or senior IT Support positions. Responsibilities of the Senior/2nd/3rd Line IT Technical Support Analyst Provide advanced support and administration for Microsoft 365/Azure Services Maintain cloud infrastructure Implement security and compliance frameworks Install, migrate, and manage Windows Server and Desktop Operating Systems Employ automation and scripting (PowerShell, Bash, Python, etc.) Resolve end-user issues through troubleshooting and offer application support Experience of the Senior/2nd/3rd Line IT Technical Support Analyst Experience in an Infrastructure or senior IT Support Position Demonstrated expertise in Microsoft 365 environment Ideally and understanding of Azure Strong Communication skills and ability to provide solutions in a professional and organized manner Rory wants: IT Support, IT Engineer, M365, Azure, Microsoft Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
May 21, 2024
Full time
Senior/2nd/3rd Line IT Technical Support Analyst Permanent (Competitive Salary)Edinburgh (Hybrid Working)Posted 25/04/24CVs by AsapStart Date Apr - Jul 24 Meraki Talent's renewable energy client is looking to recruit aSenior/2nd/3rd Line IT Technical Support Analyst to join the company. The organisation has been on an upwards trajectory and has an exceptional appetite for growth and diversification within the renewable energy space and expanding into different global territories and technologies. As a Senior IT Support Engineer your role will be to oversee the Infrastructure Operation & Support, providing expert guidance to the IT support team and ensuring smooth functioning of key IT systems and services organization-wide. They are looking for someone who comes from a Microsoft 365 background in Infrastructure or senior IT Support positions. Responsibilities of the Senior/2nd/3rd Line IT Technical Support Analyst Provide advanced support and administration for Microsoft 365/Azure Services Maintain cloud infrastructure Implement security and compliance frameworks Install, migrate, and manage Windows Server and Desktop Operating Systems Employ automation and scripting (PowerShell, Bash, Python, etc.) Resolve end-user issues through troubleshooting and offer application support Experience of the Senior/2nd/3rd Line IT Technical Support Analyst Experience in an Infrastructure or senior IT Support Position Demonstrated expertise in Microsoft 365 environment Ideally and understanding of Azure Strong Communication skills and ability to provide solutions in a professional and organized manner Rory wants: IT Support, IT Engineer, M365, Azure, Microsoft Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
Senior Network Engineer Permanent Full Time Field Based: South West covering Bath / Beckington / Bristol / Corsham Salary £Dependant on experience 25 days annual leave (inclusive of up to 3 days Christmas shut-down) + Bank Holidays Buy or sell up to 5 days annual leave Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Our IT Service Delivery team have an opening for an experienced Network Engineer to join them in supporting customer and internal projects across the South West of the UK (with the occasional international trip, too). We re expecting that you ll be looking for a team where you will be respected as an expert in your field, where you can drive change and see that you re making a difference. How you ll support us Working primarily at customer and MASS sites based across the South West, you ll have a range of responsibilities, depending on the need. From meeting with customer stakeholders to advise, taking the lead on technical solutions, systems design and solutions architecture, to providing 3rd line support to our customers and working closely with our other engineers. Extended stays away may be required on a number of occasions throughout the year. The invaluable experience you ll bring, to help us achieve more We re expecting that you ve done this role before, so you ll know how to do it whilst spinning multiple plates: Essential Knowledge: In-Depth Networking experience including configuring multiple vendor firewalls, enterprise routers and data centre switches Network design, support and maintenance for telephony systems, data networks, HPC, security systems and other related infrastructure Troubleshooting network and systems related faults Working and provisioning secure computer systems TCP/IP networks and exposure to all layers of the OSI model Ideally: Certified as CCNA/CCNP or 5 years experience working as a senior network engineer Our non-negotiables: Due to the highly secure environment that our work is conducted in, you must be a UK National, eligible to work and live in the UK and be eligible to undergo and maintain appropriate UK government DV Security Clearance Full UK Driving Licence Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you re ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you! Apply
May 21, 2024
Full time
Senior Network Engineer Permanent Full Time Field Based: South West covering Bath / Beckington / Bristol / Corsham Salary £Dependant on experience 25 days annual leave (inclusive of up to 3 days Christmas shut-down) + Bank Holidays Buy or sell up to 5 days annual leave Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Our IT Service Delivery team have an opening for an experienced Network Engineer to join them in supporting customer and internal projects across the South West of the UK (with the occasional international trip, too). We re expecting that you ll be looking for a team where you will be respected as an expert in your field, where you can drive change and see that you re making a difference. How you ll support us Working primarily at customer and MASS sites based across the South West, you ll have a range of responsibilities, depending on the need. From meeting with customer stakeholders to advise, taking the lead on technical solutions, systems design and solutions architecture, to providing 3rd line support to our customers and working closely with our other engineers. Extended stays away may be required on a number of occasions throughout the year. The invaluable experience you ll bring, to help us achieve more We re expecting that you ve done this role before, so you ll know how to do it whilst spinning multiple plates: Essential Knowledge: In-Depth Networking experience including configuring multiple vendor firewalls, enterprise routers and data centre switches Network design, support and maintenance for telephony systems, data networks, HPC, security systems and other related infrastructure Troubleshooting network and systems related faults Working and provisioning secure computer systems TCP/IP networks and exposure to all layers of the OSI model Ideally: Certified as CCNA/CCNP or 5 years experience working as a senior network engineer Our non-negotiables: Due to the highly secure environment that our work is conducted in, you must be a UK National, eligible to work and live in the UK and be eligible to undergo and maintain appropriate UK government DV Security Clearance Full UK Driving Licence Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you re ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you! Apply
this role is open to remote working within the UK. Successful candidates will be required to travel to their closest UNiDAYS campus (London or Nottingham) on occasion. The role in a nutshell A Senior Software Engineer in UNiDAYS is a hands-on software development role focused on building innovative solutions to delight our members and drive product success in a fast-paced company. It's more than just lines of code; we are looking for a commercially-minded Senior Software Engineer who can bridge the gap between user needs and business goals. You will have the ability to build resilient, cost-effective solutions and navigate evolving market demands. You will be working closely alongside the rest of our product and engineering teams while defining, refining, building, and measuring the impact of the solutions you implement. These may be across our portfolio of marketplace products, identity products, or elsewhere as the business grows. In order to be successful in this role, you will need to translate user needs into market-winning solutions, all while navigating technical challenges and ensuring commercial viability. You will need an inquisitive mind as we continue to work with bleeding-edge technologies and migrate our core business logic out into Kotlin Multiplatform libraries. Day to day responsibilities Working in a cross-functional product team to build end-to-end solutions. This will involve taking part in the standard agile ceremonies, as well as collaborating with other team members in addition to all stages of the software development lifecycle designing/writing/debugging/testing/shipping/supporting the code you develop Deliver impactful features with a pragmatic approach Use your technical knowledge and experience to solve problems in the most appropriate way - balancing risks, constraints, user needs, and business needs Championing user-centric solutions with a keen eye on market fit and profitability Representing Mobile concerns within the team Be an active contributor and promoter of the Mobile team You will work closely with your teammates to ensure the direction and standards set out for the team are delivered Monitoring platform/feature performance & crashes, flagging issues, and writing tickets to address Contribute to the design and architecture of software systems, ensuring that they are scalable, efficient, and maintainable Collaborating with external stakeholders and peers Support and challenge software engineers through pairing, knowledge sharing, documentation, and mentoring From time to time - support our interview process by attending interviews, task assessments, and candidate feedback What we need from you Passionate about member experience and creating meaningful experiences for our users Passionate about the mobile problem space Experience working in a cross-functional team and representing mobile concerns Ability to adapt and persevere through complex problem Leadership skills Able to motivate and mentor others Strong problem-solving skills and attention to detail Excellent communication and collaboration skills Understanding of software development concepts Proficient in Kotlin with an interest in Kotlin Multiplatform Proficient with Kotlin coroutines and flows Working knowledge of Android and iOS, especially Jetpack compose and/or Swift UI Experience with unit testing Knowledge of REST APIs, 3rd Party SDK integration Strong understanding of agile methodologies such as scrum, kanban etc. Use of GIT and related tools Nice to Have Firebase Remote Config / Crashlytics Continuous Integration Reactive Programming patterns UI Automation testing Perks We've accomplished a lot since we started in 2011, but in many ways, this is just the beginning. This is the chance for you to get in on ground zero. An opportunity to make a difference within the business with global reach. We are the world's largest Student Affinity Network, with over 22 million verified members in 115 markets including the US, UK, Germany, India, Canada and Australia. We work with 800 of the world's biggest brands globally, taking their products and services into the hearts and minds of tomorrow's professionals, delivering engagement, building affinity and sales. You'll also be working for a Great Place to Work CertifiedTM company who have been recognised on the UK's Best WorkplacesTM for Wellbeing and UK's Best Workplaces for Women 2022 list. To find out more about our workplace initiatives, see our UK exclusive case study with Great Place to Work and be sure to visit our profile for more information. We offer a fast paced, fun & social working environment where you can truly make an impact. We believe that work should enhance and complement your life which is why we leave it up to you to decide where you work. You can choose to work from your assigned campus (either Nottingham or London) or from home, whatever works best for your individual needs. Your manager may request you attend team meet ups at your campus but other than that it is up to you! We work hard at UNiDAYS , but we also believe in fair compensation for hard work. That's why we're pleased to offer all employees full access to our comprehensive benefits package. Our perks include: 25 days holiday per year increasing with length of service, plus flexible bank holidays Competitive salaries 4pm finishes every Friday Company bonus scheme Company pension scheme Private health insurance (Vitality) Income protection policy Life assurance policy Employee Assistance Program Enhanced parental leave pay Core hours with flexibility around how/when you manage your time Regular team building activities The latest tech and hardware will be supplied from day one Good Vibes Program: we know we've all had to adapt to new ways of working and UNiDAYS has always taken pride in the community we've created in the office but we're just as committed to creating an innovative approach to fostering connections and improving engagement outside of the office! We want to boost your remote working experience so think virtual parties, pottery classes, wellness classes and guest speakers just to name a few! Support for home working for all new team members. We will help assess your home set up and you can expense £150 towards any additional furniture you may need to be safe and comfortable when working from home About our Product & Engineering team The driving force behind this fantastic tech business are the talented Product and Engineering team, who work collaboratively to ensure that UNiDAYS stays one step ahead of the competition, with the ultimate goal of giving students the power to make every experience more valuable and rewarding. The Product and Engineering teams at UNiDAYS are comprised of a bunch of passionate people who work in a fun, fast paced and social environment. Everyone is equal and encouraged to work with each other, whilst having the autonomy to solve problems in the best way they see fit. The UNiDAYS tech team are passionate about the local Tech Community, hosting and sponsoring local meet ups and hack events. Career development is an important facet of the UNiDAYS tech experience. Listen to the episode on The Diverse Podcast here: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
May 21, 2024
Full time
this role is open to remote working within the UK. Successful candidates will be required to travel to their closest UNiDAYS campus (London or Nottingham) on occasion. The role in a nutshell A Senior Software Engineer in UNiDAYS is a hands-on software development role focused on building innovative solutions to delight our members and drive product success in a fast-paced company. It's more than just lines of code; we are looking for a commercially-minded Senior Software Engineer who can bridge the gap between user needs and business goals. You will have the ability to build resilient, cost-effective solutions and navigate evolving market demands. You will be working closely alongside the rest of our product and engineering teams while defining, refining, building, and measuring the impact of the solutions you implement. These may be across our portfolio of marketplace products, identity products, or elsewhere as the business grows. In order to be successful in this role, you will need to translate user needs into market-winning solutions, all while navigating technical challenges and ensuring commercial viability. You will need an inquisitive mind as we continue to work with bleeding-edge technologies and migrate our core business logic out into Kotlin Multiplatform libraries. Day to day responsibilities Working in a cross-functional product team to build end-to-end solutions. This will involve taking part in the standard agile ceremonies, as well as collaborating with other team members in addition to all stages of the software development lifecycle designing/writing/debugging/testing/shipping/supporting the code you develop Deliver impactful features with a pragmatic approach Use your technical knowledge and experience to solve problems in the most appropriate way - balancing risks, constraints, user needs, and business needs Championing user-centric solutions with a keen eye on market fit and profitability Representing Mobile concerns within the team Be an active contributor and promoter of the Mobile team You will work closely with your teammates to ensure the direction and standards set out for the team are delivered Monitoring platform/feature performance & crashes, flagging issues, and writing tickets to address Contribute to the design and architecture of software systems, ensuring that they are scalable, efficient, and maintainable Collaborating with external stakeholders and peers Support and challenge software engineers through pairing, knowledge sharing, documentation, and mentoring From time to time - support our interview process by attending interviews, task assessments, and candidate feedback What we need from you Passionate about member experience and creating meaningful experiences for our users Passionate about the mobile problem space Experience working in a cross-functional team and representing mobile concerns Ability to adapt and persevere through complex problem Leadership skills Able to motivate and mentor others Strong problem-solving skills and attention to detail Excellent communication and collaboration skills Understanding of software development concepts Proficient in Kotlin with an interest in Kotlin Multiplatform Proficient with Kotlin coroutines and flows Working knowledge of Android and iOS, especially Jetpack compose and/or Swift UI Experience with unit testing Knowledge of REST APIs, 3rd Party SDK integration Strong understanding of agile methodologies such as scrum, kanban etc. Use of GIT and related tools Nice to Have Firebase Remote Config / Crashlytics Continuous Integration Reactive Programming patterns UI Automation testing Perks We've accomplished a lot since we started in 2011, but in many ways, this is just the beginning. This is the chance for you to get in on ground zero. An opportunity to make a difference within the business with global reach. We are the world's largest Student Affinity Network, with over 22 million verified members in 115 markets including the US, UK, Germany, India, Canada and Australia. We work with 800 of the world's biggest brands globally, taking their products and services into the hearts and minds of tomorrow's professionals, delivering engagement, building affinity and sales. You'll also be working for a Great Place to Work CertifiedTM company who have been recognised on the UK's Best WorkplacesTM for Wellbeing and UK's Best Workplaces for Women 2022 list. To find out more about our workplace initiatives, see our UK exclusive case study with Great Place to Work and be sure to visit our profile for more information. We offer a fast paced, fun & social working environment where you can truly make an impact. We believe that work should enhance and complement your life which is why we leave it up to you to decide where you work. You can choose to work from your assigned campus (either Nottingham or London) or from home, whatever works best for your individual needs. Your manager may request you attend team meet ups at your campus but other than that it is up to you! We work hard at UNiDAYS , but we also believe in fair compensation for hard work. That's why we're pleased to offer all employees full access to our comprehensive benefits package. Our perks include: 25 days holiday per year increasing with length of service, plus flexible bank holidays Competitive salaries 4pm finishes every Friday Company bonus scheme Company pension scheme Private health insurance (Vitality) Income protection policy Life assurance policy Employee Assistance Program Enhanced parental leave pay Core hours with flexibility around how/when you manage your time Regular team building activities The latest tech and hardware will be supplied from day one Good Vibes Program: we know we've all had to adapt to new ways of working and UNiDAYS has always taken pride in the community we've created in the office but we're just as committed to creating an innovative approach to fostering connections and improving engagement outside of the office! We want to boost your remote working experience so think virtual parties, pottery classes, wellness classes and guest speakers just to name a few! Support for home working for all new team members. We will help assess your home set up and you can expense £150 towards any additional furniture you may need to be safe and comfortable when working from home About our Product & Engineering team The driving force behind this fantastic tech business are the talented Product and Engineering team, who work collaboratively to ensure that UNiDAYS stays one step ahead of the competition, with the ultimate goal of giving students the power to make every experience more valuable and rewarding. The Product and Engineering teams at UNiDAYS are comprised of a bunch of passionate people who work in a fun, fast paced and social environment. Everyone is equal and encouraged to work with each other, whilst having the autonomy to solve problems in the best way they see fit. The UNiDAYS tech team are passionate about the local Tech Community, hosting and sponsoring local meet ups and hack events. Career development is an important facet of the UNiDAYS tech experience. Listen to the episode on The Diverse Podcast here: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We are looking for a Quality Engineer to join the Trials Research and Development team here at AWE. This is an exciting opportunity for an individual from a Quality or Engineering background. Quality Engineer Location - Reading / Basingstoke - Hybrid working available. Salary: £35,720 - £45,000 per annum (dependent on experience) Closing date: 23rd May 2024 As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time. Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training. Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family. You will Support delivery in a crucial role within AWE providing support to the UK's at sea deterrent. Successful Candidates will be reporting to the Senior Quality Manager and will be responsible for: Ensuring that processes are performed correctly using the right tools, materials, and processes. Creation of quality documentation and development of SOPs in line with regulatory requirements. Proactive review and improvement of systems and processes. Working closely with engineering and trials teams to ensure quality protocols are followed and documentation is correctly maintained, implementing any new changes or adaptations based on a quality review. Validating inspection and testing of various parts used in the trials areas which include product, components, processes, and comparing against predefined standards. To ensure that quality is represented at all stages of programme, project, trial, or production. Audit process to ensure compliance with the proper quality standard/s and that safety requirements are met throughout the process. Analysing problems reported and developing improvements to overcome them. Statistical analysis of data and creation of reports for senior team based on quality documentation. Working closely with external partners and key stakeholders. Identify areas of continuous improvement to promote and enhance Quality capability. Attend design/technical/task reviews, defect reviews and stakeholder meetings as required to ensure Quality is represented. Whilst not to be considered a check list, candidates should be able to demonstrate some of the following: ONC/HNC, A Levels, Diploma Level 3 or equivalent NVQ level 3 in relevant subject. Membership of an industry related professional body. Experience of working in Quality Assurance. Lead Auditor preferred; audit experience would be advantageous. Ability to read and interpret engineering drawings and specifications. Knowledge of measurement tools, techniques, and methodologies. Experience of dealing with customers and suppliers. knowledge of APQP toolsets. Understanding engineering processes. Experience of Management Systems and related standards (e.g., ISO9001:2015) Ability to communicate effectively with all levels of staff and management. Good report writing and presentation skills, strong attention to detail and ability to present data effectively. Evidence of problem-solving root cause analysis and analytical skills. Proficient in MS Office software including Word, Excel, Outlook, PowerPoint & experience using Database/s.
May 21, 2024
Full time
We are looking for a Quality Engineer to join the Trials Research and Development team here at AWE. This is an exciting opportunity for an individual from a Quality or Engineering background. Quality Engineer Location - Reading / Basingstoke - Hybrid working available. Salary: £35,720 - £45,000 per annum (dependent on experience) Closing date: 23rd May 2024 As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time. Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training. Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family. You will Support delivery in a crucial role within AWE providing support to the UK's at sea deterrent. Successful Candidates will be reporting to the Senior Quality Manager and will be responsible for: Ensuring that processes are performed correctly using the right tools, materials, and processes. Creation of quality documentation and development of SOPs in line with regulatory requirements. Proactive review and improvement of systems and processes. Working closely with engineering and trials teams to ensure quality protocols are followed and documentation is correctly maintained, implementing any new changes or adaptations based on a quality review. Validating inspection and testing of various parts used in the trials areas which include product, components, processes, and comparing against predefined standards. To ensure that quality is represented at all stages of programme, project, trial, or production. Audit process to ensure compliance with the proper quality standard/s and that safety requirements are met throughout the process. Analysing problems reported and developing improvements to overcome them. Statistical analysis of data and creation of reports for senior team based on quality documentation. Working closely with external partners and key stakeholders. Identify areas of continuous improvement to promote and enhance Quality capability. Attend design/technical/task reviews, defect reviews and stakeholder meetings as required to ensure Quality is represented. Whilst not to be considered a check list, candidates should be able to demonstrate some of the following: ONC/HNC, A Levels, Diploma Level 3 or equivalent NVQ level 3 in relevant subject. Membership of an industry related professional body. Experience of working in Quality Assurance. Lead Auditor preferred; audit experience would be advantageous. Ability to read and interpret engineering drawings and specifications. Knowledge of measurement tools, techniques, and methodologies. Experience of dealing with customers and suppliers. knowledge of APQP toolsets. Understanding engineering processes. Experience of Management Systems and related standards (e.g., ISO9001:2015) Ability to communicate effectively with all levels of staff and management. Good report writing and presentation skills, strong attention to detail and ability to present data effectively. Evidence of problem-solving root cause analysis and analytical skills. Proficient in MS Office software including Word, Excel, Outlook, PowerPoint & experience using Database/s.
Harvey Nash have exclusively partnered with University of Leeds to recruit Senior Client Services Engineers to join a newly-established team. This is a business-critical role which will be a key component of the new IT Operational Model. The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased use of technology, data, and digital approaches as part of the new strategy after a significant investment. As a Senior Client Services Engineer you will work closely with researchers across the university on the technical requirements and challenges for new leading research. This will require you to work with researchers and technical teams across the university to deliver technical support to enable world-leading research. With several large-scale pieces of research underway, this is an incredibly exciting role and unique opportunity for someone to drive significant change and in doing so ensure that the university continues to be cutting-edge technically and in its research. Experience of interest: Working in a technical IT role at the 2nd/3rd-line level in a Windows, Linux or Mac environment. Taking ownership of certain technical assets such as software, infrastructure, networks and maintaining, standardising, and further developing these assets in line with the rest of the business Strong interpersonal skills, able to engage key stakeholders as part of project delivery, delivering excellent service, assessing impact of technical decisions, and providing frequent updates on developments Experience working with architecture teams would be beneficial, understanding, creating, and developing High-Level Designs and Low-Level designs Producing and maintaining technical documentation and driving continual service improvements Working closely with less experienced/junior staff to mentor and develop pathways for future talent What's in it for you? £37,099-£44,263 | 26 days holiday plus 8 Bank Holidays + 8 Campus closed days = 42 days holiday| 14.5% employer pension contribution | Career development and progression opportunities | + Plenty more fantastic benefits. Interviews for this role are week commencing 03/07, candidates must be available this week. Interested? Please apply within or contact the recruiter through the channel below.
May 21, 2024
Full time
Harvey Nash have exclusively partnered with University of Leeds to recruit Senior Client Services Engineers to join a newly-established team. This is a business-critical role which will be a key component of the new IT Operational Model. The university has set out an ambitious plan to enhance student education, research, and corporate systems through increased use of technology, data, and digital approaches as part of the new strategy after a significant investment. As a Senior Client Services Engineer you will work closely with researchers across the university on the technical requirements and challenges for new leading research. This will require you to work with researchers and technical teams across the university to deliver technical support to enable world-leading research. With several large-scale pieces of research underway, this is an incredibly exciting role and unique opportunity for someone to drive significant change and in doing so ensure that the university continues to be cutting-edge technically and in its research. Experience of interest: Working in a technical IT role at the 2nd/3rd-line level in a Windows, Linux or Mac environment. Taking ownership of certain technical assets such as software, infrastructure, networks and maintaining, standardising, and further developing these assets in line with the rest of the business Strong interpersonal skills, able to engage key stakeholders as part of project delivery, delivering excellent service, assessing impact of technical decisions, and providing frequent updates on developments Experience working with architecture teams would be beneficial, understanding, creating, and developing High-Level Designs and Low-Level designs Producing and maintaining technical documentation and driving continual service improvements Working closely with less experienced/junior staff to mentor and develop pathways for future talent What's in it for you? £37,099-£44,263 | 26 days holiday plus 8 Bank Holidays + 8 Campus closed days = 42 days holiday| 14.5% employer pension contribution | Career development and progression opportunities | + Plenty more fantastic benefits. Interviews for this role are week commencing 03/07, candidates must be available this week. Interested? Please apply within or contact the recruiter through the channel below.
Senior Software Engineer Who we are We're doxy.me (doc-see-me), the world's most loved telemedicine solution, and we're on a mission to connect the world to the future of healthcare. We believe that cost and complexity should never be a barrier to telemedicine. That's why we created a simple, free, and secure telemedicine platform. Since 2013, we've grown to more than 1 million healthcare providers from 180+ countries who have clocked over 8 billion minutes of telemedicine sessions to date. Our goal is to deliver the future of healthcare to every patient and healthcare professional on earth. Help us get there by joining our team of innovators, dreamers, and doers. We're a remote-first company with regional hubs for in-person collaboration (Austin, TX, Boston, MA, Charleston, SC, Salt Lake City, UT & London, UK). Who you are We're seeking a Senior Full Stack Software Engineer who is passionate about developing a core product that positively impacts the lives of people across the world whilst enabling healthcare professionals to perform as efficiently as possible. Our Free team builds features and functionality related to the call experience of the doxy.me platform. What you'll do Own and deliver initiatives in service of quarterly goals for the Free Team. Work with the engineering team on frontend ( 70%) and backend ( 30%) tasks as a full-stack engineer (% are estimates and these could shift depending on quarterly deliverables) Participate in the whole cycle of feature development, from ideation to actual delivery. Perform code reviews and approval of changes. Play a key role on the Free team, contributing to areas that surround our core call capabilities and features. Your skills and experience You have strong development and operations experience with React/Redux, Node.js, Javascript (ES6+), Typescript, CSS Frameworks, and RESTful APIs. You have an understanding of cloud-native architecture; ideally within AWS, though relevant experience in GCP, Azure or other cloud providers is also advantageous. You have experience building and architecting RESTful APIs and designing API integrations. You have an understanding of MySQL, relational databases, and data migration. You are passionate about UI/UX and customer-focused development. You are focused on quality, creating code that is readable, scalable and secure. You have the discipline to test changes thoroughly. What we can offer you We are new to the UK and, as such, our benefits are still being expanded upon; we'd love for you to contribute some ideas for benefits you feel could add value. Alongside a competitive salary, we can offer you; Unlimited PTO £2000 healthcare allowance to offset the cost of private medical insurance and/or any other medical costs you incur whether that's dental, optical or even gym membership Remote working - we have recently secured a small flexible office workspace in London Liverpool Street ( here ). Our current expectations are for teams to meet once per month in office; we would still anticipate a remote dominant environment going forward Company equipment (inc. latest laptop) + £500 spending allowance on equipment you can keep Our employees give us a 4.8 on Glassdoor. Interview process 1st Stage - Screen with our internal recruiter 2nd Stage - Chat with the Hiring Manager 3rd Stage - Technical deep dive with two engineers 4th Stage - Cross-functional interview followed by a conversation with our VP of Engineering Additional information Doxy.me tech stack Frontend: React, TypeScript, Playwright, WebRTC, Next.js, Nx.dev Backend: Nodejs, TypeScript, Jest, NestJS, Nx.dev Cloud: AWS 3rd party: Vonage, Pubnub, Segment, Twilio, Stripe Our products: Doxy.me : The simple, free, and secure telemedicine solution currently used by over 1,000,000 doctors worldwide and helping over 350,000 patients/day. dokbot.io : Patient-focused data collection for healthcare. adhere.ly : Providing healthcare practitioners with the tools to ensure patients complete their course of treatment Our team: technologists, academics, researchers, and innovators from all over the world. English is the language used in all internal communication. To ensure HIPAA compliance we perform background checks after extending a job offer
May 21, 2024
Full time
Senior Software Engineer Who we are We're doxy.me (doc-see-me), the world's most loved telemedicine solution, and we're on a mission to connect the world to the future of healthcare. We believe that cost and complexity should never be a barrier to telemedicine. That's why we created a simple, free, and secure telemedicine platform. Since 2013, we've grown to more than 1 million healthcare providers from 180+ countries who have clocked over 8 billion minutes of telemedicine sessions to date. Our goal is to deliver the future of healthcare to every patient and healthcare professional on earth. Help us get there by joining our team of innovators, dreamers, and doers. We're a remote-first company with regional hubs for in-person collaboration (Austin, TX, Boston, MA, Charleston, SC, Salt Lake City, UT & London, UK). Who you are We're seeking a Senior Full Stack Software Engineer who is passionate about developing a core product that positively impacts the lives of people across the world whilst enabling healthcare professionals to perform as efficiently as possible. Our Free team builds features and functionality related to the call experience of the doxy.me platform. What you'll do Own and deliver initiatives in service of quarterly goals for the Free Team. Work with the engineering team on frontend ( 70%) and backend ( 30%) tasks as a full-stack engineer (% are estimates and these could shift depending on quarterly deliverables) Participate in the whole cycle of feature development, from ideation to actual delivery. Perform code reviews and approval of changes. Play a key role on the Free team, contributing to areas that surround our core call capabilities and features. Your skills and experience You have strong development and operations experience with React/Redux, Node.js, Javascript (ES6+), Typescript, CSS Frameworks, and RESTful APIs. You have an understanding of cloud-native architecture; ideally within AWS, though relevant experience in GCP, Azure or other cloud providers is also advantageous. You have experience building and architecting RESTful APIs and designing API integrations. You have an understanding of MySQL, relational databases, and data migration. You are passionate about UI/UX and customer-focused development. You are focused on quality, creating code that is readable, scalable and secure. You have the discipline to test changes thoroughly. What we can offer you We are new to the UK and, as such, our benefits are still being expanded upon; we'd love for you to contribute some ideas for benefits you feel could add value. Alongside a competitive salary, we can offer you; Unlimited PTO £2000 healthcare allowance to offset the cost of private medical insurance and/or any other medical costs you incur whether that's dental, optical or even gym membership Remote working - we have recently secured a small flexible office workspace in London Liverpool Street ( here ). Our current expectations are for teams to meet once per month in office; we would still anticipate a remote dominant environment going forward Company equipment (inc. latest laptop) + £500 spending allowance on equipment you can keep Our employees give us a 4.8 on Glassdoor. Interview process 1st Stage - Screen with our internal recruiter 2nd Stage - Chat with the Hiring Manager 3rd Stage - Technical deep dive with two engineers 4th Stage - Cross-functional interview followed by a conversation with our VP of Engineering Additional information Doxy.me tech stack Frontend: React, TypeScript, Playwright, WebRTC, Next.js, Nx.dev Backend: Nodejs, TypeScript, Jest, NestJS, Nx.dev Cloud: AWS 3rd party: Vonage, Pubnub, Segment, Twilio, Stripe Our products: Doxy.me : The simple, free, and secure telemedicine solution currently used by over 1,000,000 doctors worldwide and helping over 350,000 patients/day. dokbot.io : Patient-focused data collection for healthcare. adhere.ly : Providing healthcare practitioners with the tools to ensure patients complete their course of treatment Our team: technologists, academics, researchers, and innovators from all over the world. English is the language used in all internal communication. To ensure HIPAA compliance we perform background checks after extending a job offer
Application Support Team Leader- Up to 48,000 (DOE) Location: Bury St Edmunds (onsite) We have partnered with a bespoke Software company, looking for an experienced Senior Application Support Engineer or Team Experience Team Leader to join their team in a team lead position. You will be responsible for leasing, mentoring & coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. You must come from a customer focused background with an interest in Technical or Application Support. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their managerial career, who has experience providing hands-on support and mentoring a small team. If you are interested, please apply now to share your CV across. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 21, 2024
Full time
Application Support Team Leader- Up to 48,000 (DOE) Location: Bury St Edmunds (onsite) We have partnered with a bespoke Software company, looking for an experienced Senior Application Support Engineer or Team Experience Team Leader to join their team in a team lead position. You will be responsible for leasing, mentoring & coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. You must come from a customer focused background with an interest in Technical or Application Support. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their managerial career, who has experience providing hands-on support and mentoring a small team. If you are interested, please apply now to share your CV across. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line Infrastructure Engineer £50,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3rd Line Infrastructure Engineer More Info: As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
May 20, 2024
Full time
3rd Line Infrastructure Engineer £50,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: On-Prem, Migration, Project, Exchange, Server, Infrastructure, AD Domains, Scripting, PowerShell, IT Support, MSP, IT Managed Services, 3rd Line, Service Desk, Helpdesk, Help Desk, PC, Windows, Mac, Active Directory, Cloud, Office 365, Server, Azure. My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They offer a fast-paced working environment with exposure to the latest technologies, and interesting range of technical projects to work on and benefits including payment and support for industry recognised qualifications. 3rd Line Infrastructure Engineer More Info: As the 3rd Line Infrastructure, Engineer, you will be responsible for maintaining the infrastructure of a diverse range of clients, while also spearheading technical projects. This position is ideal for a candidate who has already held a Senior Support role, possesses strong server skills including experience of on-prem to cloud migrations and who is eager to take the lead on projects. As a 3rd Line Infrastructure Engineer, your primary responsibility will be to provide advanced technical support for a diverse range of IT systems and infrastructure. 90% of the work is delivered on a project basis. 3rd Line Infrastructure Engineer Key Responsibilities: To be a senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email and remote tools all while providing an exceptional client experience Troubleshoot complex technical issues and provide timely resolution, ensuring minimal downtime and disruption to the business Take responsibility for, and co-ordinate escalated tickets from 1st and 2nd line Manage and maintain IT documentation, including network diagrams, system configurations, and technical manuals Take the lead on a variety of upgrade / integration projects for clients, across the full lifecycle Manage and maintain servers, storage, network, and security infrastructure Evaluate and recommend new hardware and software solutions to improve IT systems and infrastructure Lead cloud migration initiatives, ensuring smooth and seamless migration of systems and applications to cloud-based platforms 3rd Line Infrastructure Engineer Requirements: Experience working with IT infrastructure, including servers, storage, network, and security technologies. Experience of delivering / taking the lead on on-prem to cloud migration projects, including with Exchange. Experience working for an MSP (IT support company / IT managed services provider) is a bonus. Experience with cloud-based platforms, including Azure, AWS, or similar. Strong communication skills, with the ability to communicate technical information to both technical and non-technical stakeholders Technical knowledge of Microsoft Windows Server, Active Directory, Exchange, VMware, including: Strong Windows Server and AD Domains Mac OSX Scripting and PowerShell Microsoft Exchange O365 & Azure Switch, router & firewall knowledge, ideally using Fortinet including VLANs, VPN s, TCP/IP, network troubleshooting and VoIP support and configuration. Knowledge of disaster recovery and business continuity planning Ability to work independently and as part of a team, with strong leadership skills and the ability to mentor and train junior team members. Ability to manage and prioritize multiple tasks and projects simultaneously. Certifications in Microsoft, VMware, Cisco or other relevant technologies are desirable. If you are a proactive, results-oriented, and technically skilled individual with a passion for delivering high-quality IT support, we would love to hear from you! In return, my client offers a generous basic salary, support and payment for IT training and certifications, the chance to play a senior role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
Job Title Senior IT Engineer/3rd Line Hours 37.5 Hours per week Location Dumfries Salary up to £30k DOE We re looking for a quick thinking problem solver who has in depth knowledge of IT issues and how to troubleshoot them for a rapidly growing local business! The main priority for any member of the team is to ensure clients are kept exceptionally happy and the Senior IT Engineer plays an extremely important role in doing so, You will handle escalated support requests for the service delivery team and support requests that the junior team are unable to fulfil. Your role: Work on and resolve escalated helpdesk tickets Provide the client with advanced remote troubleshooting Remote hardware maintenance and support Use of inhouse ticketing system to work on and resolve Helpdesk Tickets and Service Requests Managing, recording and maintain all documentation Reviewing RMM dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Assist with project delivery when required Keep clients up to date with the progress of their issue Submit timesheets and expense reports as indicated on their SOPs Mentor the junior service team members Follow all security procedures and keeping an eye out for security issues Identify opportunities for improvement and make constructive suggestions for change Will involve field based work when required which will involve setting up and configuring network equipment and troubleshooting and improving current systems. About you: A love of problem solving Excellent communication skills Advanced understanding of support tools, techniques and how technology is used to provide services Advanced understanding of operating systems, business applications, printing systems and network systems. Advanced diagnosis skills of technical issues related to end user hardware and software and network devices Advanced experience and knowledge of working with Microsoft 365 Platform Advanced knowledge of IT applications, software and hardware Drivers license & own transport Skills needed: Experience using a Ticketing system / RMM Tool and PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Client Experience Certifications such as Helpdesk Habits etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. Experience with Linux Experience with Mac VOIP Experience The Benefits; A salary of up to £30k DOE 28 days holiday (inclusive of bank holidays) Your birthday off Pension contributions A great work culture Proactive approach to on-going training A high-powered laptop
May 20, 2024
Full time
Job Title Senior IT Engineer/3rd Line Hours 37.5 Hours per week Location Dumfries Salary up to £30k DOE We re looking for a quick thinking problem solver who has in depth knowledge of IT issues and how to troubleshoot them for a rapidly growing local business! The main priority for any member of the team is to ensure clients are kept exceptionally happy and the Senior IT Engineer plays an extremely important role in doing so, You will handle escalated support requests for the service delivery team and support requests that the junior team are unable to fulfil. Your role: Work on and resolve escalated helpdesk tickets Provide the client with advanced remote troubleshooting Remote hardware maintenance and support Use of inhouse ticketing system to work on and resolve Helpdesk Tickets and Service Requests Managing, recording and maintain all documentation Reviewing RMM dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Assist with project delivery when required Keep clients up to date with the progress of their issue Submit timesheets and expense reports as indicated on their SOPs Mentor the junior service team members Follow all security procedures and keeping an eye out for security issues Identify opportunities for improvement and make constructive suggestions for change Will involve field based work when required which will involve setting up and configuring network equipment and troubleshooting and improving current systems. About you: A love of problem solving Excellent communication skills Advanced understanding of support tools, techniques and how technology is used to provide services Advanced understanding of operating systems, business applications, printing systems and network systems. Advanced diagnosis skills of technical issues related to end user hardware and software and network devices Advanced experience and knowledge of working with Microsoft 365 Platform Advanced knowledge of IT applications, software and hardware Drivers license & own transport Skills needed: Experience using a Ticketing system / RMM Tool and PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Client Experience Certifications such as Helpdesk Habits etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. Experience with Linux Experience with Mac VOIP Experience The Benefits; A salary of up to £30k DOE 28 days holiday (inclusive of bank holidays) Your birthday off Pension contributions A great work culture Proactive approach to on-going training A high-powered laptop
In Technology Group Limited
Newcastle Upon Tyne, Tyne And Wear
My client is an award-winning MSP and is market-leading in IT Services and Cloud Solutions. Supporting a variety of sectors, they excel with their technology and are always ahead of the curve with what they offer. They're looking to welcome a personable and passionate 3rd Line Infrastructure Engineer. This is the perfect opportunity for a Senior Engineer who is looking to join an MSP that invests in its staff and workplace culture. 3rd Line IT Engineer Newcastle £35,000K - £40,000K Main Duties: 3rd Line day-to-day duties (maintenance, upgrades, patches, etc.) Time will be split between 3rd line tickets, project work and visits to client sites Presenting as a main technical escalation point Plan and execute major infrastructure projects Technical lead for major projects Tech Stack: Citrix ( This is a main component of the role so you need to have good knowledge !) Microsoft stack Windows Server VMWare Office 365 Infrastructure patching and upgrades Azure Company Details: An MSP (+ cloud consultancy services) Amazing Glassdoor ratings (for both the company and CEO) Award-winning (for - virtualization products, infrastructure provider, growth explosion, business innovation - to name a few) Company Benefits Unlimited (!) holiday allowance Perkbox Access to Private GP healthcare Quarterly paid for social events Opportunities to work at an award-winning company like this don't come around often. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 20, 2024
Full time
My client is an award-winning MSP and is market-leading in IT Services and Cloud Solutions. Supporting a variety of sectors, they excel with their technology and are always ahead of the curve with what they offer. They're looking to welcome a personable and passionate 3rd Line Infrastructure Engineer. This is the perfect opportunity for a Senior Engineer who is looking to join an MSP that invests in its staff and workplace culture. 3rd Line IT Engineer Newcastle £35,000K - £40,000K Main Duties: 3rd Line day-to-day duties (maintenance, upgrades, patches, etc.) Time will be split between 3rd line tickets, project work and visits to client sites Presenting as a main technical escalation point Plan and execute major infrastructure projects Technical lead for major projects Tech Stack: Citrix ( This is a main component of the role so you need to have good knowledge !) Microsoft stack Windows Server VMWare Office 365 Infrastructure patching and upgrades Azure Company Details: An MSP (+ cloud consultancy services) Amazing Glassdoor ratings (for both the company and CEO) Award-winning (for - virtualization products, infrastructure provider, growth explosion, business innovation - to name a few) Company Benefits Unlimited (!) holiday allowance Perkbox Access to Private GP healthcare Quarterly paid for social events Opportunities to work at an award-winning company like this don't come around often. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Holdcroft Motor Group
Stoke-on-trent, Staffordshire
Salary 30,000 - 40,000 GBP per year Requirements: HNC/HND Or BS/MS degree in Computer Science, Engineering or a related subject - MCSE Qualifications in Server, Windows & Office is required. Proven working experience in installing, configuring and troubleshooting: - Microsoft Windows Server 2016 & 2019 & Linux/Ubuntu based environments. - Active Directory & Group Policy - Google Workspace - Autoline/Kerridge DMS - Dell PowerEdge Server Systems - Dell PowerVault Storage Systems - Dell PC and Laptop hardware - Windows 10 - Microsoft Office 2010 to 2019 - Apple Mac OSX 10 & above - Apple mobility products both tablet & smartphone - Network equipment (Cisco switches, Ubiquiti switches & Access Points / Fortinet Firewalls) - Solid scripting skills (e.g., Powershell scripts) - Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, Firewalls, VLAN, switch management, WLAN, Routing (BGP & OSPF) Minimum 5 years working experience as a Systems Administrator in all the above Services & Applications with solid, proven experience in the administration and performance tuning of the same. - Experience with monitoring systems of all platforms - Ability to effectively prioritise and execute tasks in a high-pressure environment to agreed timescales. - Providing reports and information to the Group IT Manager. - You will need to be able to keep all of the systems running smoothly & manage backups, - Deploying critical updates when needed on the Windows Server & Windows 10 platforms. - Put a business case together to install any new functionality to replace or update the current in house systems. - Plan and manage work streams, allocating and managing work for team members & contractors alike. - Contribute to the design, development, testing, and implementation of software, systems, and enhancements to the core processing systems and platforms of the group. - Proven experience of managing an IT Helpdesk is essential. - Maintaining spend within agreed budgets. - Evidence of strong team leading and communication skills will be required. The candidate must have advanced Excel skills and good SQL experience. Responsibilities: Managing and monitoring all installed systems and infrastructure - Installing, configuring, testing and maintaining operating systems, application software and system management tools - Ensuring the highest levels of systems and infrastructure availability at all times - Maintain security, backup, and redundancy strategies - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks - Participate in the design of information and operational support systems - Provide 2nd and 3rd level support - Liaise with vendors and other IT personnel for problem resolution Driving License essential. Role: We are looking for a Systems Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Ability to be a competent Systems Engineer on a hands-on basis dealing with Senior Management & Directors alike. Teamwork is essential, the capacity to work with people at all levels is crucial Technologies: - Linux - Active Directory - Windows More: The Holdcroft Motor Group are currently looking for a Systems Engineer on a permanent basis for our central offices based in Stoke on Trent. We are a fast-growing Automotive Retail company that is looking to enhance its IT team as it enters an exciting phase of growth.
May 20, 2024
Full time
Salary 30,000 - 40,000 GBP per year Requirements: HNC/HND Or BS/MS degree in Computer Science, Engineering or a related subject - MCSE Qualifications in Server, Windows & Office is required. Proven working experience in installing, configuring and troubleshooting: - Microsoft Windows Server 2016 & 2019 & Linux/Ubuntu based environments. - Active Directory & Group Policy - Google Workspace - Autoline/Kerridge DMS - Dell PowerEdge Server Systems - Dell PowerVault Storage Systems - Dell PC and Laptop hardware - Windows 10 - Microsoft Office 2010 to 2019 - Apple Mac OSX 10 & above - Apple mobility products both tablet & smartphone - Network equipment (Cisco switches, Ubiquiti switches & Access Points / Fortinet Firewalls) - Solid scripting skills (e.g., Powershell scripts) - Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, Firewalls, VLAN, switch management, WLAN, Routing (BGP & OSPF) Minimum 5 years working experience as a Systems Administrator in all the above Services & Applications with solid, proven experience in the administration and performance tuning of the same. - Experience with monitoring systems of all platforms - Ability to effectively prioritise and execute tasks in a high-pressure environment to agreed timescales. - Providing reports and information to the Group IT Manager. - You will need to be able to keep all of the systems running smoothly & manage backups, - Deploying critical updates when needed on the Windows Server & Windows 10 platforms. - Put a business case together to install any new functionality to replace or update the current in house systems. - Plan and manage work streams, allocating and managing work for team members & contractors alike. - Contribute to the design, development, testing, and implementation of software, systems, and enhancements to the core processing systems and platforms of the group. - Proven experience of managing an IT Helpdesk is essential. - Maintaining spend within agreed budgets. - Evidence of strong team leading and communication skills will be required. The candidate must have advanced Excel skills and good SQL experience. Responsibilities: Managing and monitoring all installed systems and infrastructure - Installing, configuring, testing and maintaining operating systems, application software and system management tools - Ensuring the highest levels of systems and infrastructure availability at all times - Maintain security, backup, and redundancy strategies - Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks - Participate in the design of information and operational support systems - Provide 2nd and 3rd level support - Liaise with vendors and other IT personnel for problem resolution Driving License essential. Role: We are looking for a Systems Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Ability to be a competent Systems Engineer on a hands-on basis dealing with Senior Management & Directors alike. Teamwork is essential, the capacity to work with people at all levels is crucial Technologies: - Linux - Active Directory - Windows More: The Holdcroft Motor Group are currently looking for a Systems Engineer on a permanent basis for our central offices based in Stoke on Trent. We are a fast-growing Automotive Retail company that is looking to enhance its IT team as it enters an exciting phase of growth.
Salary 40,000 - 70,000 GBP per year Requirements: - If you have most of the following, then we definitely want to hear from you: A can do, let's get it done attitude 5+ years industry programming experience - a significant portion of this will be delivering solutions into the cloud (PaaS/IaaS) Expertise in developing for operational and non functional concerns (monitoring integration, performance testing, scale, availability and resilience, security considerations) Demonstrable experience in web microarchitecture and key technologies (Restful API's/JSON, distributed design) Professional level JavaScript/ Node.js Professional level Go Expert level experience supporting and delivering solutions into a major cloud provider (prefer Azure) Expert level experience with CICD systems (ideally including Jenkins) Strong experience with systems management solutions and their orchestration - eg. Puppet, Chef & Terraform Good database skills including SQL and NOSQL Excellent verbal and written communication skills in English Strong knowledge of Git source control Linux/bash command line Responsibilities: - As a senior engineer you will be responsible for ensuring that our cloud infrastructure provides a first class, highly secure service. You will provide technical leadership across architecture, design, implementation, and support. You will be highly proficient in developing against cloud platforms, building micro services, and delivering automation solutions. You will also be required to provide operational support as required, and support the team on-call rota. Ensuring that our infrastructure is well maintained and highly secure Ensuring our development team are highly productive Development of our backend services and API's Providing updates, enhancements and new features to our backend services platform Support for deployed services and infrastructure Evangelise best practices through effective consultation with your peers Work with 3rd party vendors and continually review the latest technologies to help us stay ahead of the game Engage with the wider teams to automate and improve our tools and processes Write, review and take responsibility for technical documentation Technologies: - API - PaaS - IaaS - JSON - JavaScript - NodeJS - Jenkins - Azure - Cloud - CI/CD - Puppet - Terraform - SQL - NoSQL - Linux - Git - Java - Python - React More: Antstream Arcade is the world's largest cloud retro gaming service. We deliver thousands of the worlds best games into the hands of hundreds of thousands of gamers every second of every day. We do this because we have a passion for classic games and for bleeding edge technology. We truly believe that by combining gaming's past with gaming's future, we can build the platform and technology for the games industries next 50 years. We believe in a stress free working environment, one that encourages collaboration. For us a great idea can come from anywhere and anyone. We like to be inspired by each other, and by our dedicated community of gamers that span the globe. We love retro games that entertain us, and creating new challenges for them that breathes new life into these old classics. We love to challenge the impossible and define the future. We like to have fun, to drink, eat, and play games. At Antstream we work hard to ensure you have a life outside of the fun in the office. What does that mean? Well to start with your office can be in the comfort of your own home. Whilst Antstream has a stunning office space right in the heart of London, we know that sometimes you need your own space to create. And when you need to collaborate face to face we have a great office space to do just this. We also have a development process that smartly works with you and your abilities, and ensures you remain as energised as you did when you first walked into the Antstream office. Share options are granted following successful completion of your probationary period.
May 20, 2024
Full time
Salary 40,000 - 70,000 GBP per year Requirements: - If you have most of the following, then we definitely want to hear from you: A can do, let's get it done attitude 5+ years industry programming experience - a significant portion of this will be delivering solutions into the cloud (PaaS/IaaS) Expertise in developing for operational and non functional concerns (monitoring integration, performance testing, scale, availability and resilience, security considerations) Demonstrable experience in web microarchitecture and key technologies (Restful API's/JSON, distributed design) Professional level JavaScript/ Node.js Professional level Go Expert level experience supporting and delivering solutions into a major cloud provider (prefer Azure) Expert level experience with CICD systems (ideally including Jenkins) Strong experience with systems management solutions and their orchestration - eg. Puppet, Chef & Terraform Good database skills including SQL and NOSQL Excellent verbal and written communication skills in English Strong knowledge of Git source control Linux/bash command line Responsibilities: - As a senior engineer you will be responsible for ensuring that our cloud infrastructure provides a first class, highly secure service. You will provide technical leadership across architecture, design, implementation, and support. You will be highly proficient in developing against cloud platforms, building micro services, and delivering automation solutions. You will also be required to provide operational support as required, and support the team on-call rota. Ensuring that our infrastructure is well maintained and highly secure Ensuring our development team are highly productive Development of our backend services and API's Providing updates, enhancements and new features to our backend services platform Support for deployed services and infrastructure Evangelise best practices through effective consultation with your peers Work with 3rd party vendors and continually review the latest technologies to help us stay ahead of the game Engage with the wider teams to automate and improve our tools and processes Write, review and take responsibility for technical documentation Technologies: - API - PaaS - IaaS - JSON - JavaScript - NodeJS - Jenkins - Azure - Cloud - CI/CD - Puppet - Terraform - SQL - NoSQL - Linux - Git - Java - Python - React More: Antstream Arcade is the world's largest cloud retro gaming service. We deliver thousands of the worlds best games into the hands of hundreds of thousands of gamers every second of every day. We do this because we have a passion for classic games and for bleeding edge technology. We truly believe that by combining gaming's past with gaming's future, we can build the platform and technology for the games industries next 50 years. We believe in a stress free working environment, one that encourages collaboration. For us a great idea can come from anywhere and anyone. We like to be inspired by each other, and by our dedicated community of gamers that span the globe. We love retro games that entertain us, and creating new challenges for them that breathes new life into these old classics. We love to challenge the impossible and define the future. We like to have fun, to drink, eat, and play games. At Antstream we work hard to ensure you have a life outside of the fun in the office. What does that mean? Well to start with your office can be in the comfort of your own home. Whilst Antstream has a stunning office space right in the heart of London, we know that sometimes you need your own space to create. And when you need to collaborate face to face we have a great office space to do just this. We also have a development process that smartly works with you and your abilities, and ensures you remain as energised as you did when you first walked into the Antstream office. Share options are granted following successful completion of your probationary period.
Who You Are: The Director of Risk Management will play a pivotal role in our organization, leading our market risk management efforts to identify, assess, and mitigate risks that could impact our portfolio. The ideal candidate will bring a strategic perspective to risk management, ensuring that our fund navigates market volatilities with a proactive and prudent approach. This role requires a combination of deep understanding of both traditional market risk principles and the unique challenges and opportunities presented by the digital asset markets. What You'll Do: Design and implement cutting-edge market risk management strategies and policies to identify, measure, and manage market-related risks, including interest rate, currency, equity, commodity risks, and the unique volatility, liquidity, and regulatory aspects of digital assets. Lead the local market risk management team with a specific focus on digital assets, promoting a culture of risk awareness and disciplined risk-taking across digital and traditional asset classes. Own and champion GDUK's Enterprise Risk Management Framework. Work with 2nd/3rd LoD functions to ensure all Non-Market Enterprise Risks are identified and mitigated to within Risk Appetite. Ensure adherence to the FCA's IFPR and actively participate in the ICARA process. The candidate must demonstrate a thorough understanding of the regulatory requirements specific to digital asset investments. Work closely with the trading team to integrate risk management practices into the decision-making process, aligning with local risk appetite and investment objectives. Perform rigorous risk assessments and scenario analysis tailored to digital asset markets, evaluating the potential impact of market, regulatory, and technological changes on the portfolio. Develop and oversee advanced risk analytics and modeling techniques specific to digital assets to enhance risk measurement and reporting. Serve as the primary advisor on market risk issues related to digital assets for senior management, recommending strategies to mitigate risks while seizing market opportunities. Maintain up-to-date knowledge of the digital asset market trends, regulatory developments, and risk management best practices to continuously refine our risk management framework. Leverage on-chain information to enable data driven decision making and risk management. Assist in the development and maintenance of systems to calculate risk metrics. Direct Regulator engagement when required. What We're Looking For: 10+ years of experience in risk management, with significant expertise in digital assets and market risk, within a hedge fund, investment bank, or related financial institution. Advanced degree in Finance, Economics, Mathematics, or a related field, with professional certifications such as FRM or CFA being highly desirable. Proven leadership capabilities and the ability to manage a team focused on digital asset risk. Demonstrated experience with the FCA's IFPR and the ICARA process, including a successful track record of engaging with regulators. Demonstrated experience of managing ERM Frameworks and implementing ERM strategies. Strong analytical, quantitative, and technical skills, with experience in risk modeling tools and techniques relevant to digital assets. Exceptional communication skills, with the ability to articulate complex risk scenarios and strategies in digital assets to diverse stakeholders. Comprehensive understanding of the digital asset ecosystem, including cryptocurrencies, tokenized assets, blockchain technology, and the associated regulatory landscape. Strategic and proactive in risk management, with the foresight to anticipate and address risks in the fast-paced digital asset market. Experience in Python, SQL, and Excel What We Offer: Competitive base salary and bonus Competitive paid time off Company-paid health and protective benefits for employees and their eligible dependents Free virtual coaching sessions through Ginger Free daily snacks in-office Opportunities to learn about the Crypto industry Smart, entrepreneurial, and fun colleagues Benefits may vary depending on location. Apply now and join us on our mission to engineer a new economic paradigm.
May 20, 2024
Full time
Who You Are: The Director of Risk Management will play a pivotal role in our organization, leading our market risk management efforts to identify, assess, and mitigate risks that could impact our portfolio. The ideal candidate will bring a strategic perspective to risk management, ensuring that our fund navigates market volatilities with a proactive and prudent approach. This role requires a combination of deep understanding of both traditional market risk principles and the unique challenges and opportunities presented by the digital asset markets. What You'll Do: Design and implement cutting-edge market risk management strategies and policies to identify, measure, and manage market-related risks, including interest rate, currency, equity, commodity risks, and the unique volatility, liquidity, and regulatory aspects of digital assets. Lead the local market risk management team with a specific focus on digital assets, promoting a culture of risk awareness and disciplined risk-taking across digital and traditional asset classes. Own and champion GDUK's Enterprise Risk Management Framework. Work with 2nd/3rd LoD functions to ensure all Non-Market Enterprise Risks are identified and mitigated to within Risk Appetite. Ensure adherence to the FCA's IFPR and actively participate in the ICARA process. The candidate must demonstrate a thorough understanding of the regulatory requirements specific to digital asset investments. Work closely with the trading team to integrate risk management practices into the decision-making process, aligning with local risk appetite and investment objectives. Perform rigorous risk assessments and scenario analysis tailored to digital asset markets, evaluating the potential impact of market, regulatory, and technological changes on the portfolio. Develop and oversee advanced risk analytics and modeling techniques specific to digital assets to enhance risk measurement and reporting. Serve as the primary advisor on market risk issues related to digital assets for senior management, recommending strategies to mitigate risks while seizing market opportunities. Maintain up-to-date knowledge of the digital asset market trends, regulatory developments, and risk management best practices to continuously refine our risk management framework. Leverage on-chain information to enable data driven decision making and risk management. Assist in the development and maintenance of systems to calculate risk metrics. Direct Regulator engagement when required. What We're Looking For: 10+ years of experience in risk management, with significant expertise in digital assets and market risk, within a hedge fund, investment bank, or related financial institution. Advanced degree in Finance, Economics, Mathematics, or a related field, with professional certifications such as FRM or CFA being highly desirable. Proven leadership capabilities and the ability to manage a team focused on digital asset risk. Demonstrated experience with the FCA's IFPR and the ICARA process, including a successful track record of engaging with regulators. Demonstrated experience of managing ERM Frameworks and implementing ERM strategies. Strong analytical, quantitative, and technical skills, with experience in risk modeling tools and techniques relevant to digital assets. Exceptional communication skills, with the ability to articulate complex risk scenarios and strategies in digital assets to diverse stakeholders. Comprehensive understanding of the digital asset ecosystem, including cryptocurrencies, tokenized assets, blockchain technology, and the associated regulatory landscape. Strategic and proactive in risk management, with the foresight to anticipate and address risks in the fast-paced digital asset market. Experience in Python, SQL, and Excel What We Offer: Competitive base salary and bonus Competitive paid time off Company-paid health and protective benefits for employees and their eligible dependents Free virtual coaching sessions through Ginger Free daily snacks in-office Opportunities to learn about the Crypto industry Smart, entrepreneurial, and fun colleagues Benefits may vary depending on location. Apply now and join us on our mission to engineer a new economic paradigm.
Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware An opportunity for an experience Service Desk Technician to join an exciting business within the financial services sector. The Company Masters of their trade, they are part of a group of financial services providers. This specific branch of the brand specialize in lending advice. Whilst financial services experience is not essential it would be beneficial, or coming from any other highly regulated industry. The team is made up of 15 Engineers ranging from 1st Line SD Engineers through to Senior Infrastructure Engineers. There'll be amble learning and upskilling opportunities, they're big believers in helping people build out their skillset and they will also help support you on your way to picking up a range of industry recognized certifications. Any existing certifications you may have will also be highly advantageous. The Role Within the role you'll be providing 1st Line Support to internal business users. You're responsibilities will range from O365 administration through to hardware repairs and set ups, with devices such as laptops, mobiles and desktops. The aim for this role is to work your way up the ladder through to the 2nd then 3rd Line teams. Once in the 3rd Line you'll have the opportunity to become more specialised in a particular area of technology, for example you could go down the Cloud route or Networking route. You'll be expected to be in the office at least 3 days of the week, with the office being in central Worcester. They require you I the office not just because of some support issues require you to be e.g. for laptop set ups, but because they are firm believers in the office being the best place to learn and develop new skills as you'll be surrounded by more experienced Engineers. Areas We Are Looking For Experience In O365 Windows Active Directory Networking Hardware Azure AD Problem Solving Benefits Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as Lunch & Learn sessions, qualification support and more Enhanced Parental leave and Family leave 2 paid Volunteer days every year Employee Assistance Programme Cycle to Work scheme Save 's through our Discounts and Rewards Portal Free breakfast and fruit at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events Interviews commence immediately for this role so please don't hesitate to apply! Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
May 18, 2024
Full time
Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware An opportunity for an experience Service Desk Technician to join an exciting business within the financial services sector. The Company Masters of their trade, they are part of a group of financial services providers. This specific branch of the brand specialize in lending advice. Whilst financial services experience is not essential it would be beneficial, or coming from any other highly regulated industry. The team is made up of 15 Engineers ranging from 1st Line SD Engineers through to Senior Infrastructure Engineers. There'll be amble learning and upskilling opportunities, they're big believers in helping people build out their skillset and they will also help support you on your way to picking up a range of industry recognized certifications. Any existing certifications you may have will also be highly advantageous. The Role Within the role you'll be providing 1st Line Support to internal business users. You're responsibilities will range from O365 administration through to hardware repairs and set ups, with devices such as laptops, mobiles and desktops. The aim for this role is to work your way up the ladder through to the 2nd then 3rd Line teams. Once in the 3rd Line you'll have the opportunity to become more specialised in a particular area of technology, for example you could go down the Cloud route or Networking route. You'll be expected to be in the office at least 3 days of the week, with the office being in central Worcester. They require you I the office not just because of some support issues require you to be e.g. for laptop set ups, but because they are firm believers in the office being the best place to learn and develop new skills as you'll be surrounded by more experienced Engineers. Areas We Are Looking For Experience In O365 Windows Active Directory Networking Hardware Azure AD Problem Solving Benefits Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as Lunch & Learn sessions, qualification support and more Enhanced Parental leave and Family leave 2 paid Volunteer days every year Employee Assistance Programme Cycle to Work scheme Save 's through our Discounts and Rewards Portal Free breakfast and fruit at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events Interviews commence immediately for this role so please don't hesitate to apply! Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Employer description: Here at One2Call our mission is to get 'technology on your side', working for you, not against you. We work with a wide range of businesses, big or small, across all sectors. Including; Logistics, Manufacturing, Hotels, Restaurants, Care Homes, Legal, Charities and much more. Offering bespoke solutions that are tailor made for your business' needs. This means we take the time to assess your business, to understand what it is your business needs to operate more effectively and safely in its current environment. Overview: We are now looking for an eager candidate to join us as an apprentice. As an IT Apprentice, you will be working towards fulfilling a 1st Line Support and Triage Engineer role, focusing on voice and communication technologies. You will be part of a team responsible for answering customer support calls, chats, and new tickets within our support ecosystem. You will be required to work on 1st line tickets or escalate as required. You will be expected to provide feedback and assist the team leaders to ensure your individual and team SLAs and KPIs are exceeded. We would like you to join our talented team and contribute to our growing and ever evolving practice and be part of our success. Key Responsibilities & Ethos: Answer calls, web chats and independently assign existing tickets to yourself, with a focus on communication-related queries Triage tickets and categorise them in line with our process Provide IT and Voip support to our customers remotely Liase with our customers 3rd party Software providers and our own suppliers to create and update upstream cases, particularly for VoIP and communication services Provide regular and relevant updates to customers during the support process Field Installation and Fault Finding: The role will involve a mix of helpdesk-based support and fieldwork, accompanying a senior engineer for on-site installations or fault-finding tasks Future product exposure and experience: Focusing on VOIP Products 3cx Hosted Telephony, Voice As a Service, Microsoft Teams, Sip Trunking Integration Technologies to enhance Voip Systems Communications Services - Leased Lines, 5G, Wireless Point to Point, SaaS Microsoft 365 Products Cloud and on remise Backup Solutions - Veeam, Acronis Personal qualities: You must be Punctual Humble Proud of your work Able to work in a team Unafraid to ask for help Eager and want to learn Self-motivated Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Business Benefits: Free onsite parking with EV charging points? Exercise scheme - longer breaks to enable employees to exercise Air-conditioned offices with shower facilities Increased Holiday Entitlement with Service Career progression with personal development plans? Training opportunities? An active formal and informal social calendar with team rewards Always real opportunities for progression for those that want to Long term employment Future prospects: A permanent role will be available upon successful completion of the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 18, 2024
Full time
Employer description: Here at One2Call our mission is to get 'technology on your side', working for you, not against you. We work with a wide range of businesses, big or small, across all sectors. Including; Logistics, Manufacturing, Hotels, Restaurants, Care Homes, Legal, Charities and much more. Offering bespoke solutions that are tailor made for your business' needs. This means we take the time to assess your business, to understand what it is your business needs to operate more effectively and safely in its current environment. Overview: We are now looking for an eager candidate to join us as an apprentice. As an IT Apprentice, you will be working towards fulfilling a 1st Line Support and Triage Engineer role, focusing on voice and communication technologies. You will be part of a team responsible for answering customer support calls, chats, and new tickets within our support ecosystem. You will be required to work on 1st line tickets or escalate as required. You will be expected to provide feedback and assist the team leaders to ensure your individual and team SLAs and KPIs are exceeded. We would like you to join our talented team and contribute to our growing and ever evolving practice and be part of our success. Key Responsibilities & Ethos: Answer calls, web chats and independently assign existing tickets to yourself, with a focus on communication-related queries Triage tickets and categorise them in line with our process Provide IT and Voip support to our customers remotely Liase with our customers 3rd party Software providers and our own suppliers to create and update upstream cases, particularly for VoIP and communication services Provide regular and relevant updates to customers during the support process Field Installation and Fault Finding: The role will involve a mix of helpdesk-based support and fieldwork, accompanying a senior engineer for on-site installations or fault-finding tasks Future product exposure and experience: Focusing on VOIP Products 3cx Hosted Telephony, Voice As a Service, Microsoft Teams, Sip Trunking Integration Technologies to enhance Voip Systems Communications Services - Leased Lines, 5G, Wireless Point to Point, SaaS Microsoft 365 Products Cloud and on remise Backup Solutions - Veeam, Acronis Personal qualities: You must be Punctual Humble Proud of your work Able to work in a team Unafraid to ask for help Eager and want to learn Self-motivated Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Business Benefits: Free onsite parking with EV charging points? Exercise scheme - longer breaks to enable employees to exercise Air-conditioned offices with shower facilities Increased Holiday Entitlement with Service Career progression with personal development plans? Training opportunities? An active formal and informal social calendar with team rewards Always real opportunities for progression for those that want to Long term employment Future prospects: A permanent role will be available upon successful completion of the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
WINTEL and VDI Support Engineer Security Cleared Corsham Contract A national security clearance is required for this role but candidates not holding this level of clearance will be considered Leading Managed Services Provider in the IT Sector require a skilled WINTEL and VDI Support Engineer to join their successful Practice on an Contract basis. We are looking for a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution Mandatory Skills Thin Client Solutions Microsoft HyperV virtualization / VMware Vsphere 6+ /Horizon View Active Directory & Group Policy management, design and troubleshooting Knowledge of PKI , Certificates Good understanding of networking technologies that support the infrastructure including Vmware NSX Storage systems technology experience (SAN/NAS) Strong PowerShell and other scripting experience Microsoft SCCM/MECM management, troubleshooting Documentation creation Knowledge of VEEM & DPM backup solution Knowledge of Office 365 products SQL Mirroring (Skype and SharePoint backends) Windows Failover Clustering Microsoft KMS (Key Management Services) If you are interested please apply via this ad in the first instance or send a CV with covering note to (url removed) Project People is acting as an Employment Business in relation to this vacancy.
May 18, 2024
Contractor
WINTEL and VDI Support Engineer Security Cleared Corsham Contract A national security clearance is required for this role but candidates not holding this level of clearance will be considered Leading Managed Services Provider in the IT Sector require a skilled WINTEL and VDI Support Engineer to join their successful Practice on an Contract basis. We are looking for a senior 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution Mandatory Skills Thin Client Solutions Microsoft HyperV virtualization / VMware Vsphere 6+ /Horizon View Active Directory & Group Policy management, design and troubleshooting Knowledge of PKI , Certificates Good understanding of networking technologies that support the infrastructure including Vmware NSX Storage systems technology experience (SAN/NAS) Strong PowerShell and other scripting experience Microsoft SCCM/MECM management, troubleshooting Documentation creation Knowledge of VEEM & DPM backup solution Knowledge of Office 365 products SQL Mirroring (Skype and SharePoint backends) Windows Failover Clustering Microsoft KMS (Key Management Services) If you are interested please apply via this ad in the first instance or send a CV with covering note to (url removed) Project People is acting as an Employment Business in relation to this vacancy.
Role: IT Engineer Location: Warrington / Manchester Salary: Up to 40,000 Essential : Driving License - multiple sites included in the Northwest Benefits : Mileage or Car Allowance Snippet: We're offering an exceptional chance for a proactive and skilled IT Support Engineer to shine in the Warrington area. In this role, you'll be the linchpin ensuring seamless IT operations and swift resolution of any issues that arise across multiple sites. Key Responsibilities: Offering senior level support (2nd / 3rd) across internal / external users. Diagnose and troubleshoot hardware and software glitches across a range of devices. Install, configure, and maintain OS and software applications. Manage user accounts and permissions with finesse. Collaborate with fellow IT wizards to tackle complex issues and implement ingenious solutions. Keep meticulous records of support activities and resolutions. Dive into IT projects as needed, bringing your expertise to the table. Requirements: Demonstrated prowess in a similar IT support role. Adeptness with Microsoft Windows OS and Office 365. Familiarity with networking fundamentals like TCP/IP, DNS, DHCP, etc. Hands-on experience in Active Directory administration. Office 365 experience including migration from on prem to cloud Azure and Azure virtual desktop Stellar communication and customer service chops. Ability to excel both solo and in a team. Bonus points for relevant IT certifications (CompTIA A+, Microsoft Certified Professional, etc.). Benefits: Lucrative salary reaching up to 40,000 per annum. A roadmap for career growth and professional honing. Pension perks to secure your future. Health and wellness goodies to keep you in top form. A warm and supportive atmosphere where camaraderie thrives. Ready to elevate your IT support journey and become a vital part of our dynamic Manchester team? We're eager to hear from you! 1st line - 2nd line - 3rd line - Ad - Active Directory - GPO - Group policy - O365 - Office 365 - exchange - VMWare - Hyper V - Project Support - Infrastructure Please hit apply or send you CV to ( tom . - group . co . uk )
May 18, 2024
Full time
Role: IT Engineer Location: Warrington / Manchester Salary: Up to 40,000 Essential : Driving License - multiple sites included in the Northwest Benefits : Mileage or Car Allowance Snippet: We're offering an exceptional chance for a proactive and skilled IT Support Engineer to shine in the Warrington area. In this role, you'll be the linchpin ensuring seamless IT operations and swift resolution of any issues that arise across multiple sites. Key Responsibilities: Offering senior level support (2nd / 3rd) across internal / external users. Diagnose and troubleshoot hardware and software glitches across a range of devices. Install, configure, and maintain OS and software applications. Manage user accounts and permissions with finesse. Collaborate with fellow IT wizards to tackle complex issues and implement ingenious solutions. Keep meticulous records of support activities and resolutions. Dive into IT projects as needed, bringing your expertise to the table. Requirements: Demonstrated prowess in a similar IT support role. Adeptness with Microsoft Windows OS and Office 365. Familiarity with networking fundamentals like TCP/IP, DNS, DHCP, etc. Hands-on experience in Active Directory administration. Office 365 experience including migration from on prem to cloud Azure and Azure virtual desktop Stellar communication and customer service chops. Ability to excel both solo and in a team. Bonus points for relevant IT certifications (CompTIA A+, Microsoft Certified Professional, etc.). Benefits: Lucrative salary reaching up to 40,000 per annum. A roadmap for career growth and professional honing. Pension perks to secure your future. Health and wellness goodies to keep you in top form. A warm and supportive atmosphere where camaraderie thrives. Ready to elevate your IT support journey and become a vital part of our dynamic Manchester team? We're eager to hear from you! 1st line - 2nd line - 3rd line - Ad - Active Directory - GPO - Group policy - O365 - Office 365 - exchange - VMWare - Hyper V - Project Support - Infrastructure Please hit apply or send you CV to ( tom . - group . co . uk )
Responsibilities Perform as a key member of the IT Infrastructure Team, working closely with other team members, and colleagues across the IT Department in order to support all systems and technical processes Update the internal knowledge base with both technical guides for colleagues, and system usage procedures to aid internal staff. Provide excellent customer service and support for internal staff via email, Teams or face-to-face Work collaboratively with both internal teams and 3rd party support services on diagnosing and troubleshooting issues related to the system environments. Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies. Understand the requirements of the business and suggest appropriate technologies to help deliver business goals. Essential Skills Passion for the technical challenge. Proven record of 3rd line technical support experience in a complex business environment. Proven track record of technical system implementation, both from an Infrastructure and Application perspective, covering multiple platforms and technologies. Excellent general experience with Microsoft technologies across the board. Windows 10 / 11 desktop OS deployment experience. Capturing, creating, and deploying OS images using SCCM or Windows Deployment Services (WDS). Windows Server OS implementation experience across multiple platform roles, including Active Directory, Group Policy management, Remote Desktop Services Desirable knowledge, or willingness to learn: Experience with implementing/updating Service Desk environments, ideally Jira, ensuring the ticketing system is maintained and kept fit for purpose. Experience with implementing/updating end-user Remote Access VPN systems, ideally Fortinet FortiClient EMS. Experience of working within a change control environment or financial institution. Experience of working within, or in collaboration with, a Software Development or DevOps environment. If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted in 7 days then we will not be progressing with your application. Thank you for your understanding
May 18, 2024
Contractor
Responsibilities Perform as a key member of the IT Infrastructure Team, working closely with other team members, and colleagues across the IT Department in order to support all systems and technical processes Update the internal knowledge base with both technical guides for colleagues, and system usage procedures to aid internal staff. Provide excellent customer service and support for internal staff via email, Teams or face-to-face Work collaboratively with both internal teams and 3rd party support services on diagnosing and troubleshooting issues related to the system environments. Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies. Understand the requirements of the business and suggest appropriate technologies to help deliver business goals. Essential Skills Passion for the technical challenge. Proven record of 3rd line technical support experience in a complex business environment. Proven track record of technical system implementation, both from an Infrastructure and Application perspective, covering multiple platforms and technologies. Excellent general experience with Microsoft technologies across the board. Windows 10 / 11 desktop OS deployment experience. Capturing, creating, and deploying OS images using SCCM or Windows Deployment Services (WDS). Windows Server OS implementation experience across multiple platform roles, including Active Directory, Group Policy management, Remote Desktop Services Desirable knowledge, or willingness to learn: Experience with implementing/updating Service Desk environments, ideally Jira, ensuring the ticketing system is maintained and kept fit for purpose. Experience with implementing/updating end-user Remote Access VPN systems, ideally Fortinet FortiClient EMS. Experience of working within a change control environment or financial institution. Experience of working within, or in collaboration with, a Software Development or DevOps environment. If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted in 7 days then we will not be progressing with your application. Thank you for your understanding
CBSbutler Holdings Limited trading as CBSbutler
Nottingham, Nottinghamshire
Network Support Engineer +9-12 months + +Must have own vehicle and full clean driving license, will need to travel between campus sites +On site in Nottingham +Inside IR35 + 250 - 310 a day Skills: +Cisco +Network Support +Firewalls The main objectives of the role are to implement changes that achieve a high level of client satisfaction, delivering on time, within budget and to a high standard. To deliver solutions into the client and 3rd party Data Centres, to meet planned timescales. Duties will also include ensuring that all necessary support documentation is amended to reflect any implementation made and ensure handover and knowledge transfer to onshore and offshore support teams. Change control procedures are to be adhered to at all times. The successful candidate must be able to work on own initiative and under guidance from senior team members. The role requires the candidate to: Must have a valid drivers license. Configure specific hardware and Wireless environments to meet project & small change delivery timescales; this entails installation, patching and configuration by following documented Low Level Designs and best practices. Perform out of hours change work as and when required. Provide documentation and information to hand servers over into BAU Perform Switch & Access point Install / Patching / Firmware updates inline with best practices. Have basic knowledge of Network switch architecture ranging from CISCO and Broadcom (Brocade). Full training will be provided on all of the above. The candidate must: Have the ability to following detailed implementation plans. Maintain security and documentation standards (ISO90001 AND ISO27001). Have good communication skills, both verbal and written.
May 18, 2024
Contractor
Network Support Engineer +9-12 months + +Must have own vehicle and full clean driving license, will need to travel between campus sites +On site in Nottingham +Inside IR35 + 250 - 310 a day Skills: +Cisco +Network Support +Firewalls The main objectives of the role are to implement changes that achieve a high level of client satisfaction, delivering on time, within budget and to a high standard. To deliver solutions into the client and 3rd party Data Centres, to meet planned timescales. Duties will also include ensuring that all necessary support documentation is amended to reflect any implementation made and ensure handover and knowledge transfer to onshore and offshore support teams. Change control procedures are to be adhered to at all times. The successful candidate must be able to work on own initiative and under guidance from senior team members. The role requires the candidate to: Must have a valid drivers license. Configure specific hardware and Wireless environments to meet project & small change delivery timescales; this entails installation, patching and configuration by following documented Low Level Designs and best practices. Perform out of hours change work as and when required. Provide documentation and information to hand servers over into BAU Perform Switch & Access point Install / Patching / Firmware updates inline with best practices. Have basic knowledge of Network switch architecture ranging from CISCO and Broadcom (Brocade). Full training will be provided on all of the above. The candidate must: Have the ability to following detailed implementation plans. Maintain security and documentation standards (ISO90001 AND ISO27001). Have good communication skills, both verbal and written.