About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
iManage SME Fully Remote Up to £ 110,000 The Company An iManage SME is sought by an International Legal firm to lead and manage a newly created team and ensure that new technology or processes are adopted effectively and efficiently across the firm. This firm enjoys a presence in 30+ countries and has built an enviable reputation for turning insight, technology, and talent into ground-breaking solutions. With a commitment to identifying innovative new ways to deliver services and maintain a reputation for excellence, the business is at the forefront of its sector. This is an excellent opportunity to drive and lead adoption of new tools and processes. Key Responsibilities of the iManage SME Assist users in resolving iManage-related issues and provide ongoing support through helpdesk services or additional training sessions. Work alongside the IT support team to handle tickets related to iManage and other applications. Conduct testing of applications to ensure they are fit for purpose, especially during upgrades and project implementations Facilitate training sessions to introduce users to iManage's basic functionality, emphasising document creation, version control, and search features. Serve as a trainer for the iManage upgrade, with experience in both the UI and UX aspects. Keep users informed about iManage updates and conduct periodic refresher courses to reinforce key concepts. Develop and implement customised training programs based on the law firm's specific needs and workflows within iManage. Lead training sessions for new hires to ensure a seamless on boarding process and proficient use of iManage. Collaborate on Workflow projects, specifically on the customisation of the Inprotech back-end portal. Contribute to the Desktop Refresh project, ensuring seamless integration and user adaptation. Support the Windows Upgrade initiative and provide training on the new features and functionality. Skills & Attributes of the iManage SME Experience with IManage, Intapp and Inprotech Proven experience as an IT Trainer, with a focus on iManage understanding of iManage UI and UX principles. Previous experience in application testing and support. Confidence in handling stakeholders and working collaboratively within a team. Possess excellent verbal and written communication skills. Articulate and capable of managing stakeholders at all levels. A team player with confidence in facilitating training sessions and collaborating on projects. Willingness to travel to UK offices, with the main hub located in the West midlands. Managing and running projects from end to end to deliver value to end users and key stakeholders Scripting various integrations using SQL, REST APIs, and Powershell Working with SaaS offerings such as Microsoft 365 and iManage Cloud Designing PowerBi reports to provide automated visualisations for various areas of the business SQL Database Administrator (DBA) managing global servers and systems iManage Document Management System subject matter expert (SME) and administrator Ongoing Application support and upgrades of iManage DMS, SQL, Elite Enterprise/3E, PowerBI, Sharepoint, Windows Servers, Printer and Scanning (UniFlow and FlowMatrix), Intapp Walls, Open and Integrate, Select HR Applications can only be considered from those eligible to live & work in the UK without restriction. Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM. Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions. Key Words: Legal Technologist, Legal Tech, Technology, Legal, Law, Product Management Ref: BHJOB3543_5816
May 16, 2024
Full time
iManage SME Fully Remote Up to £ 110,000 The Company An iManage SME is sought by an International Legal firm to lead and manage a newly created team and ensure that new technology or processes are adopted effectively and efficiently across the firm. This firm enjoys a presence in 30+ countries and has built an enviable reputation for turning insight, technology, and talent into ground-breaking solutions. With a commitment to identifying innovative new ways to deliver services and maintain a reputation for excellence, the business is at the forefront of its sector. This is an excellent opportunity to drive and lead adoption of new tools and processes. Key Responsibilities of the iManage SME Assist users in resolving iManage-related issues and provide ongoing support through helpdesk services or additional training sessions. Work alongside the IT support team to handle tickets related to iManage and other applications. Conduct testing of applications to ensure they are fit for purpose, especially during upgrades and project implementations Facilitate training sessions to introduce users to iManage's basic functionality, emphasising document creation, version control, and search features. Serve as a trainer for the iManage upgrade, with experience in both the UI and UX aspects. Keep users informed about iManage updates and conduct periodic refresher courses to reinforce key concepts. Develop and implement customised training programs based on the law firm's specific needs and workflows within iManage. Lead training sessions for new hires to ensure a seamless on boarding process and proficient use of iManage. Collaborate on Workflow projects, specifically on the customisation of the Inprotech back-end portal. Contribute to the Desktop Refresh project, ensuring seamless integration and user adaptation. Support the Windows Upgrade initiative and provide training on the new features and functionality. Skills & Attributes of the iManage SME Experience with IManage, Intapp and Inprotech Proven experience as an IT Trainer, with a focus on iManage understanding of iManage UI and UX principles. Previous experience in application testing and support. Confidence in handling stakeholders and working collaboratively within a team. Possess excellent verbal and written communication skills. Articulate and capable of managing stakeholders at all levels. A team player with confidence in facilitating training sessions and collaborating on projects. Willingness to travel to UK offices, with the main hub located in the West midlands. Managing and running projects from end to end to deliver value to end users and key stakeholders Scripting various integrations using SQL, REST APIs, and Powershell Working with SaaS offerings such as Microsoft 365 and iManage Cloud Designing PowerBi reports to provide automated visualisations for various areas of the business SQL Database Administrator (DBA) managing global servers and systems iManage Document Management System subject matter expert (SME) and administrator Ongoing Application support and upgrades of iManage DMS, SQL, Elite Enterprise/3E, PowerBI, Sharepoint, Windows Servers, Printer and Scanning (UniFlow and FlowMatrix), Intapp Walls, Open and Integrate, Select HR Applications can only be considered from those eligible to live & work in the UK without restriction. Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include: Legal Operations (Legal Tech and Legal Project Management, LPM, Operations Project Managers, Change, Innovation and Process Improvement); Accounting & Finance (Part and fully qualified Accountants); Pricing & Strategy; Pfi/PPP & FM. Harcourt Matthews is committed to diversity and inclusion. We value and encourage applications from all ethnicities and welcome everyone regardless of social background, disability, gender identity, and orientation. Diversity benefits us all and challenges our assumptions. Key Words: Legal Technologist, Legal Tech, Technology, Legal, Law, Product Management Ref: BHJOB3543_5816
About Us: Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag. We're evolving, to be a more digitally-focused data-driven insurance company of the future - and your unique talent, skills and ideas can create our success. Like us, you excel at collaboration, exploration and innovation. And like you, we take tech seriously. That's why we're embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution. What you'll do: You will provide technical assistance and support our Executive Team and ensure that computer hardware, software, access and peripherals are functioning. You will assist with audio-visual equipment and systems to support presentations, meetings, conferences, and other events within an organisation, predominantly through Microsoft Teams Meeting Rooms. You will work as part of the End User Services team and collaboratively work with the wider Support and Engineering teams to identify opportunities for improvement against our products, solutions and processes with a strong focus on automation. This role requires travel from time to time to our DLG offices across the UK to support Executive teams' meetings and onsite work in our London office 3 - 5 days a week. You will have a schedule for on-call requirement which will be discussed further at the interview. Provide expert technical assistance to Exec Team facing issues with End User computing products, including printers, hardware and software troubleshooting, device setup, configuration, and authentication. Diagnose and assess issues to determine the appropriate solution or service needed. Help connect and configure laptops, mobile devices, and other external sources to display content on screens or through audio systems. Provide input to service management processes as required (e.g. Incident, Change and Problem Management) Conform to existing governance and standards - ITIL framework. What we look for: Experienced IT support or a related role Ability to communicate technical information clearly and understandably to non-technical stakeholders Excellent customer-centric communication and interpersonal skills Knowledge of audio-visual software, such as video conferencing platforms and media production software would be desirable but not essential. Strong Microsoft Teams and Teams rooms support knowledge Strong Analytical skills Demonstrable knowledge of End User Computing Platforms and Services Relevant accreditations (e.g. Microsoft Azure Fundamentals, Microsoft 365 EndPoint Administrator, CompTIA A+, Microsoft Certified Desktop Support Technician What we'll give you in return: Core benefits include: 9% employer-contributed pension 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us . Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. Collectively we help every business within our group aim higher. Standing shoulder to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that's varied, distinct and exciting. Visit
May 16, 2024
Full time
About Us: Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag. We're evolving, to be a more digitally-focused data-driven insurance company of the future - and your unique talent, skills and ideas can create our success. Like us, you excel at collaboration, exploration and innovation. And like you, we take tech seriously. That's why we're embracing the move to a more digital, flexible world. With constant investment in the newest tools, programmes and equipment for our teams, it all adds up to creating the best possible user experience for customers. And a great career for you. Join us. Own the evolution. What you'll do: You will provide technical assistance and support our Executive Team and ensure that computer hardware, software, access and peripherals are functioning. You will assist with audio-visual equipment and systems to support presentations, meetings, conferences, and other events within an organisation, predominantly through Microsoft Teams Meeting Rooms. You will work as part of the End User Services team and collaboratively work with the wider Support and Engineering teams to identify opportunities for improvement against our products, solutions and processes with a strong focus on automation. This role requires travel from time to time to our DLG offices across the UK to support Executive teams' meetings and onsite work in our London office 3 - 5 days a week. You will have a schedule for on-call requirement which will be discussed further at the interview. Provide expert technical assistance to Exec Team facing issues with End User computing products, including printers, hardware and software troubleshooting, device setup, configuration, and authentication. Diagnose and assess issues to determine the appropriate solution or service needed. Help connect and configure laptops, mobile devices, and other external sources to display content on screens or through audio systems. Provide input to service management processes as required (e.g. Incident, Change and Problem Management) Conform to existing governance and standards - ITIL framework. What we look for: Experienced IT support or a related role Ability to communicate technical information clearly and understandably to non-technical stakeholders Excellent customer-centric communication and interpersonal skills Knowledge of audio-visual software, such as video conferencing platforms and media production software would be desirable but not essential. Strong Microsoft Teams and Teams rooms support knowledge Strong Analytical skills Demonstrable knowledge of End User Computing Platforms and Services Relevant accreditations (e.g. Microsoft Azure Fundamentals, Microsoft 365 EndPoint Administrator, CompTIA A+, Microsoft Certified Desktop Support Technician What we'll give you in return: Core benefits include: 9% employer-contributed pension 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising by 1 each year to 28) + bank holidays and option to buy or sell up to 5 days Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us . Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. Collectively we help every business within our group aim higher. Standing shoulder to-shoulder to stand out in the market, we want to be an insurance company of the future. And with so many areas to choose from, your ambitions are welcome here. See your opportunity to start a career that's varied, distinct and exciting. Visit
IS 1st Line Support Apprentice - Level 3 Fixed Term for 15 months - (with progression opportunities available) Full Time (37.5 hpw) Salary 16,816 to 23,464 dependent on age (we pay higher than the national apprenticeship minimum wage) Home, a place where you belong Are you ready to embark on a rewarding career in IT? Home Group's Information Systems (IS) department offers a supportive environment where you can grow and develop your skills. As a 1st Line Support Apprentice, you'll be crucial in helping us advance our digital and technological capabilities. This role isn't just about getting a job; it's about building a foundation for a successful career, complete with a competitive salary and a professional qualification (that we pay for). Don?t be put off by the word apprentice as you can be any age to apply. Typical day as a 1st Line Support Apprentice Talk to our colleagues and help solve their IT problems. Always try to give the best help you can to everyone. Identify the problems that come up and what you do to fix them. Pass on the tough problems to our expert team members. Help set up new accounts and manage users? access when needed. Keep our help guides up to date and accurate. Earn while you learn, get time away from your job to study, and gain an industry recognised qualification up to Level 3 (A level equivalent). You?ll be well on your way to progressing towards roles such as IS 1st Line Service Desk Administrator or IS 1st Line Support Partner. Over 80% of our apprentices continue their careers with us, who knows where you could end up! About You You have GCSEs grades A-C in English and Maths. An eagerness to learn, especially technical stuff and all things IT. Like helping others with a positive approach. Good at working with others and sharing ideas. Able to figure out problems and think of ways to solve them. Ready to use this apprenticeship to start a great career in IT. Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.? This remains under regular review Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You?ll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details Our award-winning apprenticeship programme has been designed to support our customers and colleagues on the career ladder! (How awesome is that!) You can be any age to apply to be an Apprentice! Your wage will be higher than the national apprenticeship minimum wage You?ll be employed for a 15-month period to get stacks of experience and launch your career doing a Level 3 qualification It?s important you?re at work when our team are around to support you so, although hours of work are usually 9am-5pm, flexibility is important. You will have built in time (20% of your working week) for study and support for working towards your qualification A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! What?s in it for you? 34 days leave (includes bank hols and a ?me day? to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! Health cash plan saving you from 1140 per annum. We?ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. Colleagues really matters to us, that?s why we?re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. We Grow Our Own colleagues (not literally of course!), when you?re ready for the next step in your career, you can grow with us! Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website. A funded NUS Student Discount Card Find out more Click APPLY NOW to see our IS 1st Line Support Apprentice, find out about us and for help to apply. Sometimes we close a job early, so don?t delay or you might miss out. Finally, do let us know if there?s anything we can do, to help you shine in our process by making reasonable adjustments at (url removed)?
May 16, 2024
Full time
IS 1st Line Support Apprentice - Level 3 Fixed Term for 15 months - (with progression opportunities available) Full Time (37.5 hpw) Salary 16,816 to 23,464 dependent on age (we pay higher than the national apprenticeship minimum wage) Home, a place where you belong Are you ready to embark on a rewarding career in IT? Home Group's Information Systems (IS) department offers a supportive environment where you can grow and develop your skills. As a 1st Line Support Apprentice, you'll be crucial in helping us advance our digital and technological capabilities. This role isn't just about getting a job; it's about building a foundation for a successful career, complete with a competitive salary and a professional qualification (that we pay for). Don?t be put off by the word apprentice as you can be any age to apply. Typical day as a 1st Line Support Apprentice Talk to our colleagues and help solve their IT problems. Always try to give the best help you can to everyone. Identify the problems that come up and what you do to fix them. Pass on the tough problems to our expert team members. Help set up new accounts and manage users? access when needed. Keep our help guides up to date and accurate. Earn while you learn, get time away from your job to study, and gain an industry recognised qualification up to Level 3 (A level equivalent). You?ll be well on your way to progressing towards roles such as IS 1st Line Service Desk Administrator or IS 1st Line Support Partner. Over 80% of our apprentices continue their careers with us, who knows where you could end up! About You You have GCSEs grades A-C in English and Maths. An eagerness to learn, especially technical stuff and all things IT. Like helping others with a positive approach. Good at working with others and sharing ideas. Able to figure out problems and think of ways to solve them. Ready to use this apprenticeship to start a great career in IT. Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.? This remains under regular review Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You?ll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details Our award-winning apprenticeship programme has been designed to support our customers and colleagues on the career ladder! (How awesome is that!) You can be any age to apply to be an Apprentice! Your wage will be higher than the national apprenticeship minimum wage You?ll be employed for a 15-month period to get stacks of experience and launch your career doing a Level 3 qualification It?s important you?re at work when our team are around to support you so, although hours of work are usually 9am-5pm, flexibility is important. You will have built in time (20% of your working week) for study and support for working towards your qualification A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! What?s in it for you? 34 days leave (includes bank hols and a ?me day? to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! Health cash plan saving you from 1140 per annum. We?ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. Colleagues really matters to us, that?s why we?re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. We Grow Our Own colleagues (not literally of course!), when you?re ready for the next step in your career, you can grow with us! Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website. A funded NUS Student Discount Card Find out more Click APPLY NOW to see our IS 1st Line Support Apprentice, find out about us and for help to apply. Sometimes we close a job early, so don?t delay or you might miss out. Finally, do let us know if there?s anything we can do, to help you shine in our process by making reasonable adjustments at (url removed)?
Oracle HCM HR Systems Administrator Job Title: HR Systems Administrator Contract: Permanent Salary: Up to £45,000 Hours: Full time Location: Remote with occasional travel to office Role details - Oracle HCM HR Systems Administrator We are currently looking for an expert Oracle HCM HR Systems Administrator to join an excellent business during a period of great change and transformation. You will be responsible for supporting the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries. Oracle HCM HR Systems Administrator - What will you be doing? First line support: serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions. Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, supporting end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Supporting with the preparation and implementation of mass system data uploads, working with business areas to help upload bulk changes in an efficient manner. Training, Education and Documentation:Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption. Conduct training sessions for colleagues and other departments on new functionalities and conduct refresher sessions as needed. Ensure documentation and user guides are kept up to date following issue resolution, system fixes and planned changes and that relevant users are notified of updates. Act as a systems team champion for oracle guided learning guides especially focusing on employee, manager, reporting guides, and sharing knowledge with HR colleagues to empower them in future to resolve systems issues themselves. Change Management and Project Support:Assist in change management activities related to system updates aiding in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Oracle HCM HR Systems Administrator - What will you need? Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules). Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion. Experience creating reports in Oracle HCM Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level. Proven experience in a similar role providing 1st line support on issues relating to systems This role is managed by Walters People entity which is a temporary recruitment agency.
May 16, 2024
Full time
Oracle HCM HR Systems Administrator Job Title: HR Systems Administrator Contract: Permanent Salary: Up to £45,000 Hours: Full time Location: Remote with occasional travel to office Role details - Oracle HCM HR Systems Administrator We are currently looking for an expert Oracle HCM HR Systems Administrator to join an excellent business during a period of great change and transformation. You will be responsible for supporting the HCM Oracle system and the business with analysis, troubleshooting, testing, implementing improvements, maintenance, and upgrades. The role will also focus on coaching end users to develop expertise and drive process excellence and serve as first line support for all HR System queries. Oracle HCM HR Systems Administrator - What will you be doing? First line support: serving as the initial contact point for HR system queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root causes of issues and implement effective solutions. Providing testing and functionality support; assisting in making changes, ensuring that any updates are implemented correctly, supporting end-to-end testing of new functionalities and processes including planned patch releases, across all HCM modules and integrations. Supporting with the preparation and implementation of mass system data uploads, working with business areas to help upload bulk changes in an efficient manner. Training, Education and Documentation:Create, maintain, and update training materials and process maps, ensuring they are accurate and up to date and aid in user understanding and adoption. Conduct training sessions for colleagues and other departments on new functionalities and conduct refresher sessions as needed. Ensure documentation and user guides are kept up to date following issue resolution, system fixes and planned changes and that relevant users are notified of updates. Act as a systems team champion for oracle guided learning guides especially focusing on employee, manager, reporting guides, and sharing knowledge with HR colleagues to empower them in future to resolve systems issues themselves. Change Management and Project Support:Assist in change management activities related to system updates aiding in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Oracle HCM HR Systems Administrator - What will you need? Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management / Oracle HCM / Oracle Fusion HCM application modules). Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion. Experience creating reports in Oracle HCM Proficient in MS Office suite of software particularly comfortable using Excel to intermediate/advance level. Proven experience in a similar role providing 1st line support on issues relating to systems This role is managed by Walters People entity which is a temporary recruitment agency.
IT Support Officer / Administrator (1st line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN TRANSPORT As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment. Provide 1st line support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible. Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately. Flexibility to travel when needed between locations and remote support of other offices. Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel). Carry out any reasonable duties as identified by your line manager or team leader Positively represent the company to our customers and suppliers Ensure compliance with our ISO standards. Fully participate in the company's performance management and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure compliance with health and safety requirements. Knowledge/Skills/Experience Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration). Windows 10 and Windows 11, VMWare Microsoft Exchange Experience with desktops, laptops, mobile devices, printers, telephone system. Some commercial experience in a SME organisation To Apply : Please contact Alison Basson,
May 16, 2024
Full time
IT Support Officer / Administrator (1st line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN TRANSPORT As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment. Provide 1st line support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible. Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately. Flexibility to travel when needed between locations and remote support of other offices. Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel). Carry out any reasonable duties as identified by your line manager or team leader Positively represent the company to our customers and suppliers Ensure compliance with our ISO standards. Fully participate in the company's performance management and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure compliance with health and safety requirements. Knowledge/Skills/Experience Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration). Windows 10 and Windows 11, VMWare Microsoft Exchange Experience with desktops, laptops, mobile devices, printers, telephone system. Some commercial experience in a SME organisation To Apply : Please contact Alison Basson,
Davis Commercial Services Ltd
Northampton, Northamptonshire
Position: Service Desk Administrator Location: Earls Barton, Northampton Job Type: Part-Time (15-20 hours per week) Salary: £12ph Benefits: 20 days holiday (pro-rata) Pension Working times: Shift Patterns between 7am - 7pm Monday to Friday On-site parking At Davis Commercial Services Engineering Ltd we are seeking a dedicated and detail-oriented Service Desk Administrator to join our dynamic team in the HVAC servicing and maintenance industry. This role is pivotal in facilitating efficient operations and exceptional customer service. The administrator will serve as the first point of contact for clients and engineers, supporting with the management of service requests, dispatching teams, and ensuring all interactions are logged and resolved promptly. Main Responsibilities Logging reactive calls received, report them to the team. Contacting sites when calls received and ensure the information received is correct Answering the service desk phones and deal with enquiries Passing calls to engineers Chasing parts and update service operative software to correct status and purchase order delivered Reporting directly to the Service desk supervisor and ensuring that targets are consistently achieved Provide emergency out of hours coverage, as part of a rota, which can change depending on the needs of the business, approx. 1 evening per week Ensure all relevant information relating to the job is recorded on service operative software, i.e. All emails/PO's/Permits/Updates/Telephone conversations etc. Ensure all calls are at the correct status Ensuring contract policies and processes are effectively communicated and implemented to meet contractual obligations Liaise with Management and review KPI reports, action as appropriate Ensure that service to the customer is of the highest standard and quality at all times and their requirements are met Attend training and to develop relevant knowledge, techniques and skills Adhere to health and safety policy and other requirements Other Features of the Post The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Requirements Experience in the refrigeration and air conditioning industry would be preferable Excellent telephone manner Excellent I.T. skills Ability to work on own initiative
May 16, 2024
Full time
Position: Service Desk Administrator Location: Earls Barton, Northampton Job Type: Part-Time (15-20 hours per week) Salary: £12ph Benefits: 20 days holiday (pro-rata) Pension Working times: Shift Patterns between 7am - 7pm Monday to Friday On-site parking At Davis Commercial Services Engineering Ltd we are seeking a dedicated and detail-oriented Service Desk Administrator to join our dynamic team in the HVAC servicing and maintenance industry. This role is pivotal in facilitating efficient operations and exceptional customer service. The administrator will serve as the first point of contact for clients and engineers, supporting with the management of service requests, dispatching teams, and ensuring all interactions are logged and resolved promptly. Main Responsibilities Logging reactive calls received, report them to the team. Contacting sites when calls received and ensure the information received is correct Answering the service desk phones and deal with enquiries Passing calls to engineers Chasing parts and update service operative software to correct status and purchase order delivered Reporting directly to the Service desk supervisor and ensuring that targets are consistently achieved Provide emergency out of hours coverage, as part of a rota, which can change depending on the needs of the business, approx. 1 evening per week Ensure all relevant information relating to the job is recorded on service operative software, i.e. All emails/PO's/Permits/Updates/Telephone conversations etc. Ensure all calls are at the correct status Ensuring contract policies and processes are effectively communicated and implemented to meet contractual obligations Liaise with Management and review KPI reports, action as appropriate Ensure that service to the customer is of the highest standard and quality at all times and their requirements are met Attend training and to develop relevant knowledge, techniques and skills Adhere to health and safety policy and other requirements Other Features of the Post The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Requirements Experience in the refrigeration and air conditioning industry would be preferable Excellent telephone manner Excellent I.T. skills Ability to work on own initiative
Service Desk Administrator Full Time, Permanent £25000 - £28000 Epsom, Surrey Reed Epsom are recruiting for a highly organised individual to provide support to the Service Department as the point of contact for my client and their customers and to assist with day-to-day tasks: • Assist in handling various queries from clients• Ensure excellent customer service is provided to all suppliers and clients through relationship and rapport building• Managing incoming callouts and assigning work to engineers• Complete job reports following all callouts, small works or maintenance checks using our in-house system and providing copies to the clients• Process orders for new or spare parts when needed• Ensure systems and databases are accurate and always kept up to date• Assist with management of company stock and updating in the system As a friendly and confident Service Desk Administrator, you will have previous experience within customer service and excellent communication skills. You'll also have: • Confidence in handing difficult or complex queries and requests• A keen eye for detail and strong organisational skills• Excellent written and numerical skills, and exceptional IT skills, including in Microsoft office.• The ability to prioritise your own workload and manage your time effectively
May 15, 2024
Full time
Service Desk Administrator Full Time, Permanent £25000 - £28000 Epsom, Surrey Reed Epsom are recruiting for a highly organised individual to provide support to the Service Department as the point of contact for my client and their customers and to assist with day-to-day tasks: • Assist in handling various queries from clients• Ensure excellent customer service is provided to all suppliers and clients through relationship and rapport building• Managing incoming callouts and assigning work to engineers• Complete job reports following all callouts, small works or maintenance checks using our in-house system and providing copies to the clients• Process orders for new or spare parts when needed• Ensure systems and databases are accurate and always kept up to date• Assist with management of company stock and updating in the system As a friendly and confident Service Desk Administrator, you will have previous experience within customer service and excellent communication skills. You'll also have: • Confidence in handing difficult or complex queries and requests• A keen eye for detail and strong organisational skills• Excellent written and numerical skills, and exceptional IT skills, including in Microsoft office.• The ability to prioritise your own workload and manage your time effectively
In Technology Group Limited
Redditch, Worcestershire
Role: 1st Line Support Engineer Location: Redditch Salary: £22,000 - £26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role: 1st Line Support Engineer Location: Redditch Salary: £22,000 - £26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
May 15, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Are you looking for an ongoing temporary role working within an IT department dealing with internal and external customers? If you are then this could be the role for you. Are you based in or around the Uttoxeter area? Do you work well under pressure and have great attention to detail? If so, this could be the perfect role for you! Do you have the following Experience Required: Excellent customer service skills and telephone manner Knowledge of Microsoft Office packages including excel Administration of internal IT Systems Great organisational skills Attention to detail Flexible to support the team's objectives Microsoft Windows 10 Office 365 Administration and troubleshooting Ability to understand software installation Ticket Management & Prioritisation of dealing with customers/end users Talking users through issues on the phone or at desk or logging if required Administration of internal IT Systems Can do attitude Excellent time keeping Desirable Experience: Previous IT Support experience Understanding of M365 (Outlook, Teams, Share-Point) IOS / Intune experience Understanding of IT Systems and Processes Service Desk Ticket Management Ability to work in a fast-paced demanding service desk Due to the location in Uttoxeter you will need to be a car driver. The hours of work are Monday - Thursday 08:30am - 17:00pm and Friday - 8:30am - 16:00pm. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 15, 2024
Full time
Are you looking for an ongoing temporary role working within an IT department dealing with internal and external customers? If you are then this could be the role for you. Are you based in or around the Uttoxeter area? Do you work well under pressure and have great attention to detail? If so, this could be the perfect role for you! Do you have the following Experience Required: Excellent customer service skills and telephone manner Knowledge of Microsoft Office packages including excel Administration of internal IT Systems Great organisational skills Attention to detail Flexible to support the team's objectives Microsoft Windows 10 Office 365 Administration and troubleshooting Ability to understand software installation Ticket Management & Prioritisation of dealing with customers/end users Talking users through issues on the phone or at desk or logging if required Administration of internal IT Systems Can do attitude Excellent time keeping Desirable Experience: Previous IT Support experience Understanding of M365 (Outlook, Teams, Share-Point) IOS / Intune experience Understanding of IT Systems and Processes Service Desk Ticket Management Ability to work in a fast-paced demanding service desk Due to the location in Uttoxeter you will need to be a car driver. The hours of work are Monday - Thursday 08:30am - 17:00pm and Friday - 8:30am - 16:00pm. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Pre-Sales Cloud Consultant - (To 80K + uncapped commission) (Looking for candidates based in Glasgow, Manchester or London) Lorien is proud to be supporting our digital solutions client as they look to recruit a new Pre-Sales Cloud Consultant due to a boom in business demand. In this position, you'll have the chance to support their key client base, provide professional guidance and technical assistance, allowing them to make effective decisions on integrating cloud solutions. This position will work alongside the Cloud Team to provide successful pre-sales engagements and ensure customer satisfaction. This is an exciting role with a hot desk to tackle and expand out from day one, and a key post within a business with exciting projects underway left, right and centre. You will be a proactive and driven character, able to identify opportunities to leverage existing relationships and form new and lasting impressions and you'll meet with clients face-to-face to ascertain and fulfil business requirements, acting as the face of the company and delivering value. The role: Travel to, and liaise with customers to understand business needs, barriers, and technical objectives Use this information to design and build AWS-based solutions tackling key business requirements Present demonstrations and proof-of-concepts to express the scope and value of AWS solutions, pertaining to customer objectives Draft technical proposals and intended solutions/architectures Communicate across multiple teams, including engineering, sales, product management About you: The ideal candidate will be familiar with the following technologies and skills: Background with AWS solutions, including networking, security, analytics, storage, and databases Track record of building and designing cloud solutions and services Previous knowledge in a sales/technical sales/pre-sales environment, ideally within the cloud domain Effective communication skills, plus the ability to liaise with individuals at all levels and deliver presentations Any AWS certifications (including Certified Developer/Certified SysOps Administrator/Certified Solutions Architect) would be greatly desired Our client is offering some great benefits alongside the remuneration package, such as uncapped commission, progressive opportunities alongside personal development, including training programs, and expensed travel where required to different client sites. If you're interested in being part of an innovative, growing organisation whilst they expand their client base then please send in an application! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 15, 2024
Full time
Pre-Sales Cloud Consultant - (To 80K + uncapped commission) (Looking for candidates based in Glasgow, Manchester or London) Lorien is proud to be supporting our digital solutions client as they look to recruit a new Pre-Sales Cloud Consultant due to a boom in business demand. In this position, you'll have the chance to support their key client base, provide professional guidance and technical assistance, allowing them to make effective decisions on integrating cloud solutions. This position will work alongside the Cloud Team to provide successful pre-sales engagements and ensure customer satisfaction. This is an exciting role with a hot desk to tackle and expand out from day one, and a key post within a business with exciting projects underway left, right and centre. You will be a proactive and driven character, able to identify opportunities to leverage existing relationships and form new and lasting impressions and you'll meet with clients face-to-face to ascertain and fulfil business requirements, acting as the face of the company and delivering value. The role: Travel to, and liaise with customers to understand business needs, barriers, and technical objectives Use this information to design and build AWS-based solutions tackling key business requirements Present demonstrations and proof-of-concepts to express the scope and value of AWS solutions, pertaining to customer objectives Draft technical proposals and intended solutions/architectures Communicate across multiple teams, including engineering, sales, product management About you: The ideal candidate will be familiar with the following technologies and skills: Background with AWS solutions, including networking, security, analytics, storage, and databases Track record of building and designing cloud solutions and services Previous knowledge in a sales/technical sales/pre-sales environment, ideally within the cloud domain Effective communication skills, plus the ability to liaise with individuals at all levels and deliver presentations Any AWS certifications (including Certified Developer/Certified SysOps Administrator/Certified Solutions Architect) would be greatly desired Our client is offering some great benefits alongside the remuneration package, such as uncapped commission, progressive opportunities alongside personal development, including training programs, and expensed travel where required to different client sites. If you're interested in being part of an innovative, growing organisation whilst they expand their client base then please send in an application! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Junior Field Support Engineer We have a fantastic opportunity for a Junior Field Service Support Engineer with solid Desktop Support, Basic networking and printer install experience to support our clients across London. There maybe the need for the odd client trip outside London but rare. This position spans across our 3 verticals remote and onsite support covering IT, Print and Comms Responsibilities Act as an IT administrator and assist in customer service desk support related tickets (Incidents, Service Request) Microsoft Exchange management / O365 Exchange online Microsoft Windows 10/11 desktop troubleshooting Hardware build, management and troubleshooting of desktop PC systems / Servers Install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks follow diagrams and written instructions to repair a fault or set up a system Assist with consultants during project roll outs support the roll-out of new applications. Deliver customer excellence Candidate Profile Excellent problem-solving skills backed by solid technical knowledge. A versatile and service-oriented mindset. Great communication skills. Strong multitasking abilities. Ability to work under pressure and complete tasks in a timely manner. Full Clean Driving License Technical Profile Exposure to Microsoft o365 (Required) Exposure to Microsoft Azure (Required) Printer Installation of Xerox, Ricoh and Desktop printers (Desirable) Understanding of computer peripherals and hardware (required) Microsoft Windows 10/11 (required) Microsoft SCCM/Intune concepts (desirable) Active Directory Understanding Microsoft Server Cloud On Premise Understanding of network concepts. Working hours Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job.
May 15, 2024
Full time
Junior Field Support Engineer We have a fantastic opportunity for a Junior Field Service Support Engineer with solid Desktop Support, Basic networking and printer install experience to support our clients across London. There maybe the need for the odd client trip outside London but rare. This position spans across our 3 verticals remote and onsite support covering IT, Print and Comms Responsibilities Act as an IT administrator and assist in customer service desk support related tickets (Incidents, Service Request) Microsoft Exchange management / O365 Exchange online Microsoft Windows 10/11 desktop troubleshooting Hardware build, management and troubleshooting of desktop PC systems / Servers Install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks follow diagrams and written instructions to repair a fault or set up a system Assist with consultants during project roll outs support the roll-out of new applications. Deliver customer excellence Candidate Profile Excellent problem-solving skills backed by solid technical knowledge. A versatile and service-oriented mindset. Great communication skills. Strong multitasking abilities. Ability to work under pressure and complete tasks in a timely manner. Full Clean Driving License Technical Profile Exposure to Microsoft o365 (Required) Exposure to Microsoft Azure (Required) Printer Installation of Xerox, Ricoh and Desktop printers (Desirable) Understanding of computer peripherals and hardware (required) Microsoft Windows 10/11 (required) Microsoft SCCM/Intune concepts (desirable) Active Directory Understanding Microsoft Server Cloud On Premise Understanding of network concepts. Working hours Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job.
IT Support Administrator Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for an IT Support Administrator to join their team based in Southend. To be considered for this role you must have strong presentation, communication administration and organisation skills with a keen eye for detail and advanced knowledge of Microsoft Office applications. Responsibilities Support 1st & 2nd line IT support alongside a UK based team Desk setups, machine replacements, moves and changes Raising IT support tickets and ticket assignments Remote site support using industry standard tools Home worker remote support Local site support Southend-on-Sea Travel to remote sites when required Reporting Provide monthly/weekly reports using standard tools to the IT team Provide monthly internal Business reports where required General Carry out IT project work as assigned. Work within the company vision and values Accountabilities Support all users alongside the UK IT team and MSP s. Southend site local IT support. Help maintain core system uptimes. Company asset administration. IT system and asset reports. Respond to support calls within current SLA s. Skills & Experienced required Organisational skills Attention to detail Excellent communication, verbal, written and presentation Self-motivated Ability to multitask Communicate with users at all levels Hosted Telephone Systems MS SQL Office 365 administration Benefits Royal London Pension - 5% employer contribution Death in Service Scheme after probation - 4 times salary Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus) A DBS Enhanced Disclosure is required for all applicants If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed) or (url removed)
May 15, 2024
Full time
IT Support Administrator Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for an IT Support Administrator to join their team based in Southend. To be considered for this role you must have strong presentation, communication administration and organisation skills with a keen eye for detail and advanced knowledge of Microsoft Office applications. Responsibilities Support 1st & 2nd line IT support alongside a UK based team Desk setups, machine replacements, moves and changes Raising IT support tickets and ticket assignments Remote site support using industry standard tools Home worker remote support Local site support Southend-on-Sea Travel to remote sites when required Reporting Provide monthly/weekly reports using standard tools to the IT team Provide monthly internal Business reports where required General Carry out IT project work as assigned. Work within the company vision and values Accountabilities Support all users alongside the UK IT team and MSP s. Southend site local IT support. Help maintain core system uptimes. Company asset administration. IT system and asset reports. Respond to support calls within current SLA s. Skills & Experienced required Organisational skills Attention to detail Excellent communication, verbal, written and presentation Self-motivated Ability to multitask Communicate with users at all levels Hosted Telephone Systems MS SQL Office 365 administration Benefits Royal London Pension - 5% employer contribution Death in Service Scheme after probation - 4 times salary Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus) A DBS Enhanced Disclosure is required for all applicants If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed) or (url removed)
Job Title: ERP System Administrator Location: Diss Cooper Lomaz has teamed up with a dynamic business just outside of Diss to find a motivated ERP System Administrator to join their team. This is a fantastic full-time permanent role, offering the chance to work onsite with an experienced IT team. About the Role: As a ERP System Administrator, you'll be the go-to person for resolving IT issues and providing exceptional customer service to your colleagues, relating to the companies ERP system. This role is suitable for someone who is has exposure to ERP systems and wants to continue to learn. Responsibilities: Act as first point of contact for all issues relating to the ERP system Demonstrate to colleagues how to access information on the ERP system Provide remote and deskside support to colleagues Deliver outstanding customer service to non-technically minded colleagues, to listen to the request or issue, and respond within the agreed SLA time frames Support a wide range of customers, from colleagues in Engineering, Finance and HR Desired Skills and Experience: Strong communication skills both written and verbally Enthusiasm and drive to pursue a career in IT Background working in a manufacturing environment would be advantageous Previous experience with PowerBI. Epicor ERP and SSRS would be beneficial. Due to the location, having access to a vehicle for daily commuting to the office is essential. Ready to Launch Your IT Career? APPLY NOW!
May 15, 2024
Full time
Job Title: ERP System Administrator Location: Diss Cooper Lomaz has teamed up with a dynamic business just outside of Diss to find a motivated ERP System Administrator to join their team. This is a fantastic full-time permanent role, offering the chance to work onsite with an experienced IT team. About the Role: As a ERP System Administrator, you'll be the go-to person for resolving IT issues and providing exceptional customer service to your colleagues, relating to the companies ERP system. This role is suitable for someone who is has exposure to ERP systems and wants to continue to learn. Responsibilities: Act as first point of contact for all issues relating to the ERP system Demonstrate to colleagues how to access information on the ERP system Provide remote and deskside support to colleagues Deliver outstanding customer service to non-technically minded colleagues, to listen to the request or issue, and respond within the agreed SLA time frames Support a wide range of customers, from colleagues in Engineering, Finance and HR Desired Skills and Experience: Strong communication skills both written and verbally Enthusiasm and drive to pursue a career in IT Background working in a manufacturing environment would be advantageous Previous experience with PowerBI. Epicor ERP and SSRS would be beneficial. Due to the location, having access to a vehicle for daily commuting to the office is essential. Ready to Launch Your IT Career? APPLY NOW!
Job Title: 2nd Line IT Support Engineer Client Overview: I am recruiting a 2nd Line IT Support Engineer for a key client of mine, they want someone to be able to contribute significantly to delivering exceptional technical services to their external customers. Our client is a leader in providing innovative IT solutions and is committed to offering top-notch customer service. If you're passionate about technology, possess strong problem-solving skills, and thrive in a fast-paced environment, this opportunity is perfect for you. Role Description: As a 2nd Line IT Support Engineer, you will play a vital role in ensuring our client's external customers receive prompt and effective technical support. You will collaborate closely with clients to understand their unique needs and deliver customised solutions to enhance their IT infrastructure and operations. Key Responsibilities: Provide timely and professional responses to customer inquiries. Diagnose and resolve technical issues related to hardware and software. Perform system upgrades, installations, and configurations according to client requirements. Work closely with 1st line support to escalate and resolve complex technical issues. Offer training and guidance to clients on utilising IT systems efficiently. Maintain detailed documentation of support activities, solutions, and best practices. Requirements: Experience with Windows 10 and Windows 11 Proficiency in Microsoft 365 suite, including Exchange Online, SharePoint Online, and Teams administration. Understanding of PowerShell scripting - desirable Experience with Windows Server 2016, 2019, and newer versions. Familiarity with Microsoft Intune for mobile device management and endpoint security. Knowledge of Microsoft Azure services and administration. Experience in SharePoint administration. Ability to work with cloud-based technologies and implement best practices for scalability, security, and performance. Excellent problem-solving skills and the ability to analyse complex technical issues. Strong communication skills to interact effectively with clients and internal teams. Desirable - Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, or similar credentials are highly desirable. Benefits: Competitive compensation based on skills and experience. Opportunities for professional growth and career advancement. Flexible work arrangements and a supportive work environment. Comprehensive health and wellness benefits. Engaging projects and exposure to cutting-edge technologies. How to Apply: If you are enthusiastic about taking on this exciting role and making a meaningful impact, please apply using the button below.
May 15, 2024
Full time
Job Title: 2nd Line IT Support Engineer Client Overview: I am recruiting a 2nd Line IT Support Engineer for a key client of mine, they want someone to be able to contribute significantly to delivering exceptional technical services to their external customers. Our client is a leader in providing innovative IT solutions and is committed to offering top-notch customer service. If you're passionate about technology, possess strong problem-solving skills, and thrive in a fast-paced environment, this opportunity is perfect for you. Role Description: As a 2nd Line IT Support Engineer, you will play a vital role in ensuring our client's external customers receive prompt and effective technical support. You will collaborate closely with clients to understand their unique needs and deliver customised solutions to enhance their IT infrastructure and operations. Key Responsibilities: Provide timely and professional responses to customer inquiries. Diagnose and resolve technical issues related to hardware and software. Perform system upgrades, installations, and configurations according to client requirements. Work closely with 1st line support to escalate and resolve complex technical issues. Offer training and guidance to clients on utilising IT systems efficiently. Maintain detailed documentation of support activities, solutions, and best practices. Requirements: Experience with Windows 10 and Windows 11 Proficiency in Microsoft 365 suite, including Exchange Online, SharePoint Online, and Teams administration. Understanding of PowerShell scripting - desirable Experience with Windows Server 2016, 2019, and newer versions. Familiarity with Microsoft Intune for mobile device management and endpoint security. Knowledge of Microsoft Azure services and administration. Experience in SharePoint administration. Ability to work with cloud-based technologies and implement best practices for scalability, security, and performance. Excellent problem-solving skills and the ability to analyse complex technical issues. Strong communication skills to interact effectively with clients and internal teams. Desirable - Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, or similar credentials are highly desirable. Benefits: Competitive compensation based on skills and experience. Opportunities for professional growth and career advancement. Flexible work arrangements and a supportive work environment. Comprehensive health and wellness benefits. Engaging projects and exposure to cutting-edge technologies. How to Apply: If you are enthusiastic about taking on this exciting role and making a meaningful impact, please apply using the button below.
Our client is seeking a highly motivated and skilled ServiceNow Administrator to join their dynamic IT team in Manchester. The ServiceNow Administrator position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL / ITSM / ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for CMDB Installing and testing updates and new releases Collaborating with business users to refine business requirements and workflows, and translating them into technical specifications Configuring and customising the ServiceNow platform, including form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Administrator or in a similar role Experience in implementing ServiceNow processes and functions Knowledge of LDAP/Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new technologies Job Title: Service Now Administrator Working From Home: Hybrid (2 days a week onsite) Job Type: Permanent Salary: 55,000 - 65,000 Depending on experience Location: M4 1FS (Manchester City Centre)
May 15, 2024
Full time
Our client is seeking a highly motivated and skilled ServiceNow Administrator to join their dynamic IT team in Manchester. The ServiceNow Administrator position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL / ITSM / ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for CMDB Installing and testing updates and new releases Collaborating with business users to refine business requirements and workflows, and translating them into technical specifications Configuring and customising the ServiceNow platform, including form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Administrator or in a similar role Experience in implementing ServiceNow processes and functions Knowledge of LDAP/Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new technologies Job Title: Service Now Administrator Working From Home: Hybrid (2 days a week onsite) Job Type: Permanent Salary: 55,000 - 65,000 Depending on experience Location: M4 1FS (Manchester City Centre)
Excellent opportunity to work for a company with 450+ employees. You will be working with the wider IT team to support the ticketing process for 1st and 2nd line IT issues. You will also offer desk top support to the Southend staff. Our client is seeking a candidate with an excellent telephone manner and preferably some relevant IT experience or strong interest to work in this area. Your role: 1st & 2nd line IT support alongside a UK based team Desk setups, machine replacements, moves and changes Raising IT support tickets and ticket assignments Remote site support using industry standard tools Home worker remote support Local site support - Southend-on-Sea Travel to remote sites when required Provide monthly/weekly reports using standard tools to the IT team Provide monthly internal Business reports where required Carry out IT project work as assigned. Work within the company vision and values The person: Current 1st / 2nd line support experience ideally Knowledge of current Windows environments Strong organisational skills Excellent attention to detail Excellent communication, verbal, written and presentation Self-motivated Ability to multitask
May 15, 2024
Full time
Excellent opportunity to work for a company with 450+ employees. You will be working with the wider IT team to support the ticketing process for 1st and 2nd line IT issues. You will also offer desk top support to the Southend staff. Our client is seeking a candidate with an excellent telephone manner and preferably some relevant IT experience or strong interest to work in this area. Your role: 1st & 2nd line IT support alongside a UK based team Desk setups, machine replacements, moves and changes Raising IT support tickets and ticket assignments Remote site support using industry standard tools Home worker remote support Local site support - Southend-on-Sea Travel to remote sites when required Provide monthly/weekly reports using standard tools to the IT team Provide monthly internal Business reports where required Carry out IT project work as assigned. Work within the company vision and values The person: Current 1st / 2nd line support experience ideally Knowledge of current Windows environments Strong organisational skills Excellent attention to detail Excellent communication, verbal, written and presentation Self-motivated Ability to multitask