Employer description: The BVR Group are a leading Central London Business-to-Business IT support company, established in 1990 and based around Old Street, EC2A. We offer a wide range of products & services, with computer support being at the forefront. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Salary: £16,000 per annum. Duties: Review tickets within Service Management systems using established priorities Receive helpdesk telephone calls on a daily basis to resolve issues for end users The initial investigation and resolution of incidents relating to business and desktop applications, and subsequent referral to either senior support analysts, to 2nd/ 3rd line support, the application management team or a 3rd party Learn to deliver end user introductory training on IT systems Undertakes daily operational checks as defined and trained by the wider team Setup mobile phones and laptops for end users and deploy and install software to PC's and Notebooks Perform password resets and help end users with profile and connectivity issues Perform basic proactive tasks for backups and learn how to restore backup What we are looking for: Desirable skills: Strong customer service and interpersonal skills Commitment and aptitude to complete the training and studying required Strong team ethos Able to deal effectively and efficiently with people at all levels Desirable qualities: Friendly communicator, patient and proactive Excellent problem solver Logically and methodically minded to be able to troubleshoot issues that are logged Ability to pick up new technologies and processes quickly Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Casual dress code Friendly atmosphere Flexible working hours 28 days annual leave, including bank holidays Mental health and wellbeing support Travel to and from QA training and or customer sites paid by company Future prospects: There is a full-time role available upon successful completion of the apprenticeship. There will be an increase in salary and potential to progress onto higher level of apprenticeship Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 16, 2024
Full time
Employer description: The BVR Group are a leading Central London Business-to-Business IT support company, established in 1990 and based around Old Street, EC2A. We offer a wide range of products & services, with computer support being at the forefront. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Salary: £16,000 per annum. Duties: Review tickets within Service Management systems using established priorities Receive helpdesk telephone calls on a daily basis to resolve issues for end users The initial investigation and resolution of incidents relating to business and desktop applications, and subsequent referral to either senior support analysts, to 2nd/ 3rd line support, the application management team or a 3rd party Learn to deliver end user introductory training on IT systems Undertakes daily operational checks as defined and trained by the wider team Setup mobile phones and laptops for end users and deploy and install software to PC's and Notebooks Perform password resets and help end users with profile and connectivity issues Perform basic proactive tasks for backups and learn how to restore backup What we are looking for: Desirable skills: Strong customer service and interpersonal skills Commitment and aptitude to complete the training and studying required Strong team ethos Able to deal effectively and efficiently with people at all levels Desirable qualities: Friendly communicator, patient and proactive Excellent problem solver Logically and methodically minded to be able to troubleshoot issues that are logged Ability to pick up new technologies and processes quickly Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Casual dress code Friendly atmosphere Flexible working hours 28 days annual leave, including bank holidays Mental health and wellbeing support Travel to and from QA training and or customer sites paid by company Future prospects: There is a full-time role available upon successful completion of the apprenticeship. There will be an increase in salary and potential to progress onto higher level of apprenticeship Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Due to continuing growth and development of Merlin's attractions and brands on a global scale, we are looking for a IT Support Team Leader to join our Technology department on a permanent basis. The role will be based at our Chessington Resort office. Your responsibilities will include managing IT Support Analyst Rotas to ensure round-the-clock support, prioritising workloads for operational excellence, and serving as the point of escalation between the business and Merlin Technology. You'll also be instrumental in supporting and developing analysts, ensuring they're equipped to deliver exceptional service. Key objectives in this role include acting as a point of escalation for local support analysts, managing team performance and development, and representing Merlin Technology across theme park locations and other attractions. You'll work closely with local support teams and the UK IT Manager to enhance IT services and champion continuous improvement. Qualifications & Experience Essential Excellent desktop, application, and hardware support skills acting as a Senior point of escalation for IT Service Matters Outstanding Interpersonal and Business relationship management ability, working with your primary attraction and providing timely and professional updates. Excellent knowledge of operating systems (Microsoft Windows including LTSC, MacOS, iOS, Android) Exposure to / Experience using Microsoft Management systems including SCCM, Microsoft Azure/Entra Active Directory. Understanding and experience of both domain joined Workstations and Cloud managed devices. Experience/Exposure to Digital Signage solutions Team Leader/Management experience First Line Support Escalation procedures Service Now Reporting and Management Confidence with Cable Patching, and experience of being Remote hands for installation and troubleshooting of Cisco, Fortigate and other Switching/Routing/Storage Solutions. Able to travel when required. Able to work outside of normal working hours when required (For example to complete out of hours Change Work) Full UK Driving license for attraction site visits when required Weekend support required on a rota basis Desirable Knowledge and Qualifications Ability and experience with Structured Cabling and Testing. Experience of accessing and completing basic Access port config of Cisco Switching infrastructure using CLI ITIL FoundationQualification V3/4 Knowledge of POS Systems including Micros Simphony, OPOS Devices and how they function, Or Galaxy. Benefits We're growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you're already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 25 days' holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
May 16, 2024
Full time
Due to continuing growth and development of Merlin's attractions and brands on a global scale, we are looking for a IT Support Team Leader to join our Technology department on a permanent basis. The role will be based at our Chessington Resort office. Your responsibilities will include managing IT Support Analyst Rotas to ensure round-the-clock support, prioritising workloads for operational excellence, and serving as the point of escalation between the business and Merlin Technology. You'll also be instrumental in supporting and developing analysts, ensuring they're equipped to deliver exceptional service. Key objectives in this role include acting as a point of escalation for local support analysts, managing team performance and development, and representing Merlin Technology across theme park locations and other attractions. You'll work closely with local support teams and the UK IT Manager to enhance IT services and champion continuous improvement. Qualifications & Experience Essential Excellent desktop, application, and hardware support skills acting as a Senior point of escalation for IT Service Matters Outstanding Interpersonal and Business relationship management ability, working with your primary attraction and providing timely and professional updates. Excellent knowledge of operating systems (Microsoft Windows including LTSC, MacOS, iOS, Android) Exposure to / Experience using Microsoft Management systems including SCCM, Microsoft Azure/Entra Active Directory. Understanding and experience of both domain joined Workstations and Cloud managed devices. Experience/Exposure to Digital Signage solutions Team Leader/Management experience First Line Support Escalation procedures Service Now Reporting and Management Confidence with Cable Patching, and experience of being Remote hands for installation and troubleshooting of Cisco, Fortigate and other Switching/Routing/Storage Solutions. Able to travel when required. Able to work outside of normal working hours when required (For example to complete out of hours Change Work) Full UK Driving license for attraction site visits when required Weekend support required on a rota basis Desirable Knowledge and Qualifications Ability and experience with Structured Cabling and Testing. Experience of accessing and completing basic Access port config of Cisco Switching infrastructure using CLI ITIL FoundationQualification V3/4 Knowledge of POS Systems including Micros Simphony, OPOS Devices and how they function, Or Galaxy. Benefits We're growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you're already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 25 days' holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
Willmott Dixon Group
Letchworth Garden City, Hertfordshire
Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 12 month fixed term contract basis. The Service Desk Analyst will be responsible for providing first class customer service and support to users throughout our business. Our Head Office is located in Letchworth Garden City. The role will be hybrid or remote working but there will be a few occasions when you are required to come into the office. Why should you apply to Willmott Dixon? Our talented IT team have worked tirelessly throughout the last few years to provide the business with a best in class IT service that has kept the business running in the face of the challenges that have been thrown at us. They are a great team to work with and would describe themselves as: - Flexible Fun Uncomplicated Genuine and friendly Innovative and keen to improve Responsive to customer needs Not only are they a genuinely nice bunch of people, they are also passionate about ensuring that the business has the technical toolset that they need to stay ahead of the competition. This means that the business has invested heavily within IT over the last couple of years and will continue to do so throughout 2023 and beyond! Our customers are really important to us and we strive to provide our customers with the best experience possible with every contact that they have with the team. Within this role you will be the first point of contact with our end users, you will be the face / voice of IT and you will be working with customers to provide timely solutions to their technical issues. With this in mind, we are looking for people that have exceptional customer service skills with a desire to help people and to provide a solution to their problem. You will ideally be a fast learner with an interest in IT and technology and a desire to add to your technical skills and knowledge. Previous experience within an IT based role is not required for this role, we will provide the training and support that an individual may require to be successful in this position. Contact will be made via 4 channels, telephone, self-service, chat and e-mail. The expectation is for most contacts to be resolved at the desk. In addition to providing this service to end users this individual will also need to have the ability to work within other IT teams needed, within reason. Essential Criteria Previous experience within a customer service focused role Strong written and spoken communication skills with the confidence to articulate issues with all seniority levels, from entry level to C suite members. Telephone based customer support. Prioritisation and organisation skills to control the allocation and flow of incoming Incidents. The ability to use available resources to aid problem solving. Ability to be self-directed with initiative and to be able to solve practical problems with limited supervision. Desirable Criteria Familiar with ITIL principles Knowledge of Microsoft 365 and Windows 11 Previously worked on an IT service desk Knowledge of ServiceNow ticketing system Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme. About Us With 170 years of rich history, Willmott Dixon's purpose beyond profit is to deliver brilliant buildings, transform lives, strengthen communities, and enhance the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and trusted privately owned business where our people can thrive. Construction is changing and we are at the forefront of that change. Pioneering new ways to build, innovating the way construction is viewed and establishing ourselves as one of the top employers in any industry. It truly is an amazing company in one of the most exciting industries with a vast array of professional career paths. Willmott Dixon has recently been awarded No 1 in the Best "Big"Companies (2022) to work for and already holds the Times Top 50 Employers for Women 2022 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development
May 16, 2024
Contractor
Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 12 month fixed term contract basis. The Service Desk Analyst will be responsible for providing first class customer service and support to users throughout our business. Our Head Office is located in Letchworth Garden City. The role will be hybrid or remote working but there will be a few occasions when you are required to come into the office. Why should you apply to Willmott Dixon? Our talented IT team have worked tirelessly throughout the last few years to provide the business with a best in class IT service that has kept the business running in the face of the challenges that have been thrown at us. They are a great team to work with and would describe themselves as: - Flexible Fun Uncomplicated Genuine and friendly Innovative and keen to improve Responsive to customer needs Not only are they a genuinely nice bunch of people, they are also passionate about ensuring that the business has the technical toolset that they need to stay ahead of the competition. This means that the business has invested heavily within IT over the last couple of years and will continue to do so throughout 2023 and beyond! Our customers are really important to us and we strive to provide our customers with the best experience possible with every contact that they have with the team. Within this role you will be the first point of contact with our end users, you will be the face / voice of IT and you will be working with customers to provide timely solutions to their technical issues. With this in mind, we are looking for people that have exceptional customer service skills with a desire to help people and to provide a solution to their problem. You will ideally be a fast learner with an interest in IT and technology and a desire to add to your technical skills and knowledge. Previous experience within an IT based role is not required for this role, we will provide the training and support that an individual may require to be successful in this position. Contact will be made via 4 channels, telephone, self-service, chat and e-mail. The expectation is for most contacts to be resolved at the desk. In addition to providing this service to end users this individual will also need to have the ability to work within other IT teams needed, within reason. Essential Criteria Previous experience within a customer service focused role Strong written and spoken communication skills with the confidence to articulate issues with all seniority levels, from entry level to C suite members. Telephone based customer support. Prioritisation and organisation skills to control the allocation and flow of incoming Incidents. The ability to use available resources to aid problem solving. Ability to be self-directed with initiative and to be able to solve practical problems with limited supervision. Desirable Criteria Familiar with ITIL principles Knowledge of Microsoft 365 and Windows 11 Previously worked on an IT service desk Knowledge of ServiceNow ticketing system Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme. About Us With 170 years of rich history, Willmott Dixon's purpose beyond profit is to deliver brilliant buildings, transform lives, strengthen communities, and enhance the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and trusted privately owned business where our people can thrive. Construction is changing and we are at the forefront of that change. Pioneering new ways to build, innovating the way construction is viewed and establishing ourselves as one of the top employers in any industry. It truly is an amazing company in one of the most exciting industries with a vast array of professional career paths. Willmott Dixon has recently been awarded No 1 in the Best "Big"Companies (2022) to work for and already holds the Times Top 50 Employers for Women 2022 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development
We want clients for the long haul. We're honest, transparent and fair, and we pull out all the stops so our clients know we're a rock they can always lean on. We want to compete on quality not price. That's why it's vital we all keep our knowledge up to date, jump on the opportunity to learn something new and help our colleagues master new skills. We want happy staff. I believe people who see opportunities ahead of them feel motivated, and that people whose managers listen to their ideas and praise their achievements feel fulfilled. We design computer and technology systems, meaning we plan everything from the hardware to the wiring to the software and hosting in the cloud. We also carry out the installation work, providing all the equipment and setting it up. We do this for schools and other large organisations at the building stage, or when major expansion or change is happening. We work a lot with the Department for Education and with major building companies. We are also the managed services provider through our IT helpdesk and onsite engineers for hundreds of businesses, schools and other organisations around the UK. We supply new equipment when they need it and we keep everything working. We have customers throughout the country, and employees located to support them. Job Description: The Junior Pre-Sales specialist role matters because you will be a supporting our dynamic IT organization, working at the intersection of client engagement and solution design. Your role is essential in shaping the success of our clients through effective pre-sales support working to ensure our customers get the best possible solution that meets their requirements. Our customers range from our small to medium business customers through to delivering key services in our education sector, ensuring the primary and secondary schools across our portfolio are operational ensuring they can deliver lessons to the next generation. Key Duties: Collaborate with senior architects, project managers, and other stakeholders to understand client requirements and objectives. Assist in the design and development of comprehensive solutions that align with client needs and industry best practices. Create technical documentation, including system architecture diagrams, specifications, and implementation plans. Support the sales team in pre-sales activities, including the creation of solution presentations, demonstrations, and proposal development. Participate in client meetings and workshops to gather requirements, provide technical guidance, and address questions or concerns. Assist in the evaluation and selection of technologies, platforms, and tools to support solution development and deployment. Stay abreast of emerging technologies, trends, and best practices in the field of solution architecture. Requirements: Previous experience in software development, systems engineering, or a similar technical role is preferred but not required. Familiarity with cloud computing platforms (e.g., Microsoft 365, Google Cloud) and associated services. Excellent problem-solving and analytical skills, with a keen attention to detail. Effective communication and interpersonal skills, with the ability to convey technical concepts to nontechnical stakeholders. Ability to work effectively both independently and as part of a team. Enthusiasm for learning new technologies and methodologies. Relevant certifications Entry Requirements: Standard entry: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) OR equivalent work experience (typically two years in a relevant role) Plus: 5 GCSEs, including English and Maths at Grade 4 (C) or above Experience with using Excel and Microsoft products (or similar) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: Private health Pension 25 days holiday Innovative, growing business with an excellent reputation Part of a larger and expanding IT Services Group offering future career opportunities Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 16, 2024
Full time
We want clients for the long haul. We're honest, transparent and fair, and we pull out all the stops so our clients know we're a rock they can always lean on. We want to compete on quality not price. That's why it's vital we all keep our knowledge up to date, jump on the opportunity to learn something new and help our colleagues master new skills. We want happy staff. I believe people who see opportunities ahead of them feel motivated, and that people whose managers listen to their ideas and praise their achievements feel fulfilled. We design computer and technology systems, meaning we plan everything from the hardware to the wiring to the software and hosting in the cloud. We also carry out the installation work, providing all the equipment and setting it up. We do this for schools and other large organisations at the building stage, or when major expansion or change is happening. We work a lot with the Department for Education and with major building companies. We are also the managed services provider through our IT helpdesk and onsite engineers for hundreds of businesses, schools and other organisations around the UK. We supply new equipment when they need it and we keep everything working. We have customers throughout the country, and employees located to support them. Job Description: The Junior Pre-Sales specialist role matters because you will be a supporting our dynamic IT organization, working at the intersection of client engagement and solution design. Your role is essential in shaping the success of our clients through effective pre-sales support working to ensure our customers get the best possible solution that meets their requirements. Our customers range from our small to medium business customers through to delivering key services in our education sector, ensuring the primary and secondary schools across our portfolio are operational ensuring they can deliver lessons to the next generation. Key Duties: Collaborate with senior architects, project managers, and other stakeholders to understand client requirements and objectives. Assist in the design and development of comprehensive solutions that align with client needs and industry best practices. Create technical documentation, including system architecture diagrams, specifications, and implementation plans. Support the sales team in pre-sales activities, including the creation of solution presentations, demonstrations, and proposal development. Participate in client meetings and workshops to gather requirements, provide technical guidance, and address questions or concerns. Assist in the evaluation and selection of technologies, platforms, and tools to support solution development and deployment. Stay abreast of emerging technologies, trends, and best practices in the field of solution architecture. Requirements: Previous experience in software development, systems engineering, or a similar technical role is preferred but not required. Familiarity with cloud computing platforms (e.g., Microsoft 365, Google Cloud) and associated services. Excellent problem-solving and analytical skills, with a keen attention to detail. Effective communication and interpersonal skills, with the ability to convey technical concepts to nontechnical stakeholders. Ability to work effectively both independently and as part of a team. Enthusiasm for learning new technologies and methodologies. Relevant certifications Entry Requirements: Standard entry: Level 3 qualification (apprenticeship/A-levels/BTEC, etc) OR equivalent work experience (typically two years in a relevant role) Plus: 5 GCSEs, including English and Maths at Grade 4 (C) or above Experience with using Excel and Microsoft products (or similar) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: Private health Pension 25 days holiday Innovative, growing business with an excellent reputation Part of a larger and expanding IT Services Group offering future career opportunities Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
IT Support Team Leader Law Firm - Birmingham Are you a Senior IT Analyst or IT Service Desk Team Leader looking for a new challenge? Have you got experience of working for a law firm? In this exciting IT Support Team Leader role working for a prestigious law firm, you will be responsible for building up and managing a team as well as providing hands on technical support. Working in a progressive and encouraging environment, you will be overseeing the day to day activities of the service desk function whilst working closely with 3rd parties and stakeholders. Your skills: You will have experience of leading and mentoring a service desk / desktop team in a previous role The client will look at a senior support analyst stepping up into a team leading role You will have experience of working in a law firm and good knowledge of legal specific applications e.g. iManage, Filesite, Worksite etc Your responsibilities: In this technical hands on managerial position, you will provide 1st and 2nd line support for the following: iManage DMS Office 365 Windows 10 Azure AD Hardware Some travel will be required to other offices in the UK - expenses paid! 4 days office based / 1 day working from home per week If this sounds of interest, hit APPLY now!
May 15, 2024
Full time
IT Support Team Leader Law Firm - Birmingham Are you a Senior IT Analyst or IT Service Desk Team Leader looking for a new challenge? Have you got experience of working for a law firm? In this exciting IT Support Team Leader role working for a prestigious law firm, you will be responsible for building up and managing a team as well as providing hands on technical support. Working in a progressive and encouraging environment, you will be overseeing the day to day activities of the service desk function whilst working closely with 3rd parties and stakeholders. Your skills: You will have experience of leading and mentoring a service desk / desktop team in a previous role The client will look at a senior support analyst stepping up into a team leading role You will have experience of working in a law firm and good knowledge of legal specific applications e.g. iManage, Filesite, Worksite etc Your responsibilities: In this technical hands on managerial position, you will provide 1st and 2nd line support for the following: iManage DMS Office 365 Windows 10 Azure AD Hardware Some travel will be required to other offices in the UK - expenses paid! 4 days office based / 1 day working from home per week If this sounds of interest, hit APPLY now!
Global recycling / manufacturing group requires a Senior Service Desk Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe.
May 15, 2024
Full time
Global recycling / manufacturing group requires a Senior Service Desk Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe.
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
May 15, 2024
Full time
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Global recycling / manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe.
May 15, 2024
Full time
Global recycling / manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe.
Role: Senior Service Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
May 15, 2024
Contractor
Role: Senior Service Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
A Senior 1st Line Infrastructure Support Engineer with at least 2 years of network administration experience is needed to join the team at this leading provider of economic data based in London on a full-time basis. Since 1994, this company has been helping the global financial community to make informed decisions with high-quality securities reference data, corporate actions, end-of-day pricing and economic data services. This is a hybrid role between the first and second line within the Infrastructure Team. It is responsible for supporting and maintaining the company's IT systems with basic networking skills and providing efficient support to all business users. The ideal candidate for this position must possess at least two years of experience in network administration or equivalent. This is an excellent opportunity to progress your career with a well-established company! About the Role Working as part of the team, this position is responsible for 3 activities: 1) resolving any IT-related faults quickly and efficiently in line with SLAs, which includes a broad range of queries; 2) Using first-level networking skills, assisting in support of servers, switches, firewalls; 3) Support Active Directory (AD) on-premise and Azure. Your key role will be to provide end-user support and maintain computers, servers, and networks. You will be expected to grow by continually staying current on new best practices and technical advances or techniques. Key Responsibilities: Provide effective IT support services both onsite and remotely Ensure that all incidents are closed within service level agreement times Ensure that all installations are completed in a timely and professional fashion Maintaining computers, servers, and networks Meet deadlines as specified for each task Collaborate with customers and internal teams to ensure operational and service excellence is delivered and maintained Support and maintain Microsoft 365 Solutions and Google Workspace Solutions. Work with Computers, servers, and networks Escalate IT issues within the team where necessary Set-up and configuration of new laptops and desktops Installation of authorised software for laptops and desktops Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk system Patch as required network and phones. Diagnose and resolve basic technical issues. Provide support for MAC computers. Provide support for mobile devices. Project-based weekend work for performing system upgrades. Perform any other reasonable duties consistent with the role as required. Required Experience: Technical certification in network admin or equivalent Demonstrated IT support and Infrastructure required 2 years minimum as a network administrator Desirable Experience: AAS, BSc Computer Science, Engineering CISCO or Watchguard Certification Certifications in Microsoft and/or Linux Servers Required Skills: CISCO Networks (switches and firewalls) Familiarity with Microsoft Servers 2012 and up Knowledge and experience with Microsoft 365 applications, Active Directory (legacy) and Azure, and Microsoft Windows Server Administration Use of Incident Management Systems such as FreshService Solid English communication skills, both verbal and written. Ability and desire to quickly learn new technologies and tools Ability to effectively respond to a dynamically changing work environment Able to understand and articulate short and long-term fixes to technical solutions Desirable Skills: Conscientious person with ability to pay close attention to details. Knowledge of and experience with Linux (Ubuntu, Red Hat, CentOS). Knowledge of and experience with AWS, Google Cloud. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Help Desk Technician, IT Support Specialist, Senior Network Engineer, System Administrator, IT Helpdesk Engineer, Technical Support Engineer, Senior First Line Support Analyst, Desktop Support Technician, and IT Service Desk Technician may also be considered. IND123
May 15, 2024
Full time
A Senior 1st Line Infrastructure Support Engineer with at least 2 years of network administration experience is needed to join the team at this leading provider of economic data based in London on a full-time basis. Since 1994, this company has been helping the global financial community to make informed decisions with high-quality securities reference data, corporate actions, end-of-day pricing and economic data services. This is a hybrid role between the first and second line within the Infrastructure Team. It is responsible for supporting and maintaining the company's IT systems with basic networking skills and providing efficient support to all business users. The ideal candidate for this position must possess at least two years of experience in network administration or equivalent. This is an excellent opportunity to progress your career with a well-established company! About the Role Working as part of the team, this position is responsible for 3 activities: 1) resolving any IT-related faults quickly and efficiently in line with SLAs, which includes a broad range of queries; 2) Using first-level networking skills, assisting in support of servers, switches, firewalls; 3) Support Active Directory (AD) on-premise and Azure. Your key role will be to provide end-user support and maintain computers, servers, and networks. You will be expected to grow by continually staying current on new best practices and technical advances or techniques. Key Responsibilities: Provide effective IT support services both onsite and remotely Ensure that all incidents are closed within service level agreement times Ensure that all installations are completed in a timely and professional fashion Maintaining computers, servers, and networks Meet deadlines as specified for each task Collaborate with customers and internal teams to ensure operational and service excellence is delivered and maintained Support and maintain Microsoft 365 Solutions and Google Workspace Solutions. Work with Computers, servers, and networks Escalate IT issues within the team where necessary Set-up and configuration of new laptops and desktops Installation of authorised software for laptops and desktops Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk system Patch as required network and phones. Diagnose and resolve basic technical issues. Provide support for MAC computers. Provide support for mobile devices. Project-based weekend work for performing system upgrades. Perform any other reasonable duties consistent with the role as required. Required Experience: Technical certification in network admin or equivalent Demonstrated IT support and Infrastructure required 2 years minimum as a network administrator Desirable Experience: AAS, BSc Computer Science, Engineering CISCO or Watchguard Certification Certifications in Microsoft and/or Linux Servers Required Skills: CISCO Networks (switches and firewalls) Familiarity with Microsoft Servers 2012 and up Knowledge and experience with Microsoft 365 applications, Active Directory (legacy) and Azure, and Microsoft Windows Server Administration Use of Incident Management Systems such as FreshService Solid English communication skills, both verbal and written. Ability and desire to quickly learn new technologies and tools Ability to effectively respond to a dynamically changing work environment Able to understand and articulate short and long-term fixes to technical solutions Desirable Skills: Conscientious person with ability to pay close attention to details. Knowledge of and experience with Linux (Ubuntu, Red Hat, CentOS). Knowledge of and experience with AWS, Google Cloud. Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Help Desk Technician, IT Support Specialist, Senior Network Engineer, System Administrator, IT Helpdesk Engineer, Technical Support Engineer, Senior First Line Support Analyst, Desktop Support Technician, and IT Service Desk Technician may also be considered. IND123
1st Line Support Analyst - £25000 - £28000 + Bonus + Benefits Supportive and close knit team and large in house IT function means you can look forward to a fantastic working environment, positive work culture and lots of opportunity for progression. Vibrant Media Culture and an attractive bonus and benefits package. More about the role: Offering best in class 1st / 2nd line phone support, but also office based desk side support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets are updated regularly. Ensuring procedures are followed correctly to ensure a consistent approach to support across the team. Provide regular updates to customers and ensure ongoing communication is maintained throughout the life of the call, setting expectations appropriately at each communication. Provide assistance with and perform system builds/re-builds, software installation, upgrades and patch management on PCs, laptops and peripherals as required. You will deal with a wide range of support calls including password resets, Office 365, Microsoft Windows 10, MAC OS, Adobe Creative Cloud, resolving where possible and escalating to the relevant team if necessary. About you: Fantastic telephone manner and customer oriented. Able to show you take ownership and see things through. Solid, demonstrable experience of First Call resolution experience and experience within a ITIL environment also desirable. Technically, you will have experience supporting Windows and O365. If you've supported mac Users or Adobe Creative Cloud also, that will be very useful but not essential. This role will mean you work closely with 2nd and 3rd line teams, providing an opportunity to learn from more senior IT team members, with good career progression opportunities within the wider IT team. Internal promotion is encouraged and happens often. Sheffield Location with occasional travel to other Northern Offices Please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this vacancy. See our website for more information on how we handle your data.
May 15, 2024
Full time
1st Line Support Analyst - £25000 - £28000 + Bonus + Benefits Supportive and close knit team and large in house IT function means you can look forward to a fantastic working environment, positive work culture and lots of opportunity for progression. Vibrant Media Culture and an attractive bonus and benefits package. More about the role: Offering best in class 1st / 2nd line phone support, but also office based desk side support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets are updated regularly. Ensuring procedures are followed correctly to ensure a consistent approach to support across the team. Provide regular updates to customers and ensure ongoing communication is maintained throughout the life of the call, setting expectations appropriately at each communication. Provide assistance with and perform system builds/re-builds, software installation, upgrades and patch management on PCs, laptops and peripherals as required. You will deal with a wide range of support calls including password resets, Office 365, Microsoft Windows 10, MAC OS, Adobe Creative Cloud, resolving where possible and escalating to the relevant team if necessary. About you: Fantastic telephone manner and customer oriented. Able to show you take ownership and see things through. Solid, demonstrable experience of First Call resolution experience and experience within a ITIL environment also desirable. Technically, you will have experience supporting Windows and O365. If you've supported mac Users or Adobe Creative Cloud also, that will be very useful but not essential. This role will mean you work closely with 2nd and 3rd line teams, providing an opportunity to learn from more senior IT team members, with good career progression opportunities within the wider IT team. Internal promotion is encouraged and happens often. Sheffield Location with occasional travel to other Northern Offices Please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this vacancy. See our website for more information on how we handle your data.
Senior Technical Analyst, Infrastructure Services Deeside. Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team. About With nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world. Job Purpose In this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services. Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems. Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required. Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience. Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively. Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence. If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on (phone number removed)
May 15, 2024
Full time
Senior Technical Analyst, Infrastructure Services Deeside. Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team. About With nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world. Job Purpose In this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services. Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems. Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required. Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience. Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively. Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence. If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on (phone number removed)
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT Service Desk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by working on the Service Desk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance customer relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. In this busy and rewarding role you'll also: Provide ownership to expedite and resolve escalations Champion several Digital products and technology areas, becoming the subject Matter Expert in those areas Support on-boarding of new starters as their recognised 'buddy' Attend sites across the business as required Provide engagement in CSIP Motivate, monitor and performance manage the team to achieve individual and collective success Provide customer centred support adhering to BDO Quality service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations Ensure that all calls logged contain detailed information regarding the issue/request, along with troubleshooting steps taken prior to escalating Report to Service Desk Management on Team Performance Actively seek out Service Improvements and suggest alongside service adoption Provide effective communication and collaboration through teamwork, engaging and contributing through team meetings and discussions and sharing knowledge through appropriate documented processes Actively seek out Service Improvements and suggest alongside service adoption Build and maintain relationships with key stakeholders Share knowledge through dissemination and documentation Work and collaborate with all internal/external teams Provide on-site presence for any relevant IT requirement You'll be someone with: ITIL foundation v3.0 or greater - essential CompTIA N+ / A+ Certified - desirable Experience of People Management - desirable CSIP Experience - Desirable Proven customer Service Experience Proven experience of working with Tier 1 Microsoft applications (O365) - essential Proven experience of Incident Management Systems (ServiceNow) First Line level IT support experience preferably within a remote support position Essential Extensive knowledge of the operational and support aspects of computer and cloud based systems, hardware, software and peripheral equipment including but not limited to: MS Stack, Active Directory, Azure, Intune, SCCM, O365, Exchange, Windows 10, MSTeams, SharePoint, Secure Email / Mimecast, Sophos, Remote Access Tools Essential IT Related degree - desirable MCP, MOS, MCSE - desirable Experience of working within a pressurised fast paced environment Availability to cover multiple early and late shift throughout the week as per the needs of the business. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, a
May 14, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT Service Desk Team Lead, the role will be to assist the delivery of functions within the IT team and the wider BDO business by working on the Service Desk as an Analyst Resolving Incidents alongside championing technologies, picking up escalations and providing support for the Team Leader, and deputising where required to ensure that the BDO IT Support function is operating within defined KPIs and SLAs to ultimately protect BDO reputation, enhance customer relationships and provide continual service improvement. The role will be responsible for day-to-day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. In this busy and rewarding role you'll also: Provide ownership to expedite and resolve escalations Champion several Digital products and technology areas, becoming the subject Matter Expert in those areas Support on-boarding of new starters as their recognised 'buddy' Attend sites across the business as required Provide engagement in CSIP Motivate, monitor and performance manage the team to achieve individual and collective success Provide customer centred support adhering to BDO Quality service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations Ensure that all calls logged contain detailed information regarding the issue/request, along with troubleshooting steps taken prior to escalating Report to Service Desk Management on Team Performance Actively seek out Service Improvements and suggest alongside service adoption Provide effective communication and collaboration through teamwork, engaging and contributing through team meetings and discussions and sharing knowledge through appropriate documented processes Actively seek out Service Improvements and suggest alongside service adoption Build and maintain relationships with key stakeholders Share knowledge through dissemination and documentation Work and collaborate with all internal/external teams Provide on-site presence for any relevant IT requirement You'll be someone with: ITIL foundation v3.0 or greater - essential CompTIA N+ / A+ Certified - desirable Experience of People Management - desirable CSIP Experience - Desirable Proven customer Service Experience Proven experience of working with Tier 1 Microsoft applications (O365) - essential Proven experience of Incident Management Systems (ServiceNow) First Line level IT support experience preferably within a remote support position Essential Extensive knowledge of the operational and support aspects of computer and cloud based systems, hardware, software and peripheral equipment including but not limited to: MS Stack, Active Directory, Azure, Intune, SCCM, O365, Exchange, Windows 10, MSTeams, SharePoint, Secure Email / Mimecast, Sophos, Remote Access Tools Essential IT Related degree - desirable MCP, MOS, MCSE - desirable Experience of working within a pressurised fast paced environment Availability to cover multiple early and late shift throughout the week as per the needs of the business. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, a
Senior Technical Analyst, Infrastructure ServicesDeeside.Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team.AboutWith nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world.Job PurposeIn this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services.Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems.Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required.Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience.Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively.Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence.If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on
May 14, 2024
Full time
Senior Technical Analyst, Infrastructure ServicesDeeside.Are you an IT professional seeking an opportunity to make a significant impact in a dynamic and innovative environment? Look no further! Our company, a leader in design, manufacturing, and MRO services for a diverse range of products, including hydraulic pumps, aircraft holdback bars, and electromechanical controls, is seeking a Senior Technical Analyst, to join their international team.AboutWith nearly 5000 employees across multiple locations in 8 countries, my client offer exciting opportunities for growth and development in engineering, operations & production, and corporate functions. Join them in their mission to enable the safety and prosperity of the world.Job PurposeIn this role, you'll serve as a technical expert, participating in analytical and technical assignments to diagnose problems and provide solutions for our information technology infrastructure. You'll play a crucial role in both day-to-day operational support and project-based initiatives to enhance our infrastructure services.Key Duties and Responsibilities: Conduct research on potential technology solutions and stay updated with the latest technologies. Manage IT hardware, software, and equipment assets. Analyze and make recommendations for improving the regional IT infrastructure. Provide support, monitoring, and maintenance for UK Data Centre and EMEA site infrastructure. Design, implement, and support infrastructure software platforms. Develop documentation for computer and networking systems. Serve as a liaison between technical staff, management, and users. Diagnose and resolve computer hardware and software problems.Technical Requirements: Strong Cisco networking skills. Knowledge of Windows client O/S, VMware, Veeam, disk encryption technologies, patching, and more. Familiarity with network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. Experience with Veeam Backup & Replication. CCNA certification required.Essential Qualifications: Post-secondary certificate/degree in a related field or equivalent experience. Minimum 5 years of relevant experience.Experience, Skills & Knowledge: Technical authority across relevant platforms. Strong leadership skills and excellent communication abilities. Experience with IT service desk software and SLA management. Proactive learner with solid technical skills in MS Technologies. Ability to multitask, prioritize, and solve problems effectively.Personal Qualities: Team player and leader committed to achieving results. Enthusiastic about customer service and continuous improvement. Highly self-motivated with exceptional attention to detail. Comfortable with empowerment, responsibility, and working in high-pressure environments. Willingness to work unsociable hours and travel when required. Possession of a full UK driving licence.If you're ready to take your IT career to the next level and contribute to my clients global success please get in touch with me on
Contract type: Permanent/ Full time Location: Reading Salary: £30,000 - £36,000 Hours: 8.00am - 4.30pm Benefits: Competitive Role overview Turn IT on are looking for an experienced Senior ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers.Join our South East team supporting schools and Trust in multiple locations around Reading, Surrey and Berkshire. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good level of competency of common user applications and an excellent level of experience of using Microsoft Office365. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. The ideal candidate will ideally have at least 2-3 years' experience in working in a school environment. School Experience is required for this role. Must have full UK driving licence and Car. Must have good working knowledge of Apple products and iPads configuration as well as a good working knowledge of the Windows environment and Networking. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. Benefits: In return, we are offering a salary of between £30,000 - £36,000 negotiable for the right person. Benefits include pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. - turn IT on, School ICT Services and SalamanderSoft. Between the three brands we provide services to over 5,000 schools across England and employ nearly 350 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working Your data matters' You may also have experience in the following: Digital Transformation Consultant, ICT Solutions Architect, Senior Technology Analyst, Lead IT Consultant, Senior IT Project Manager, Principal IT Advisor, Senior IT Systems Analyst, Chief Technology Officer (CTO) REF-214054
May 14, 2024
Full time
Contract type: Permanent/ Full time Location: Reading Salary: £30,000 - £36,000 Hours: 8.00am - 4.30pm Benefits: Competitive Role overview Turn IT on are looking for an experienced Senior ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers.Join our South East team supporting schools and Trust in multiple locations around Reading, Surrey and Berkshire. You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good level of competency of common user applications and an excellent level of experience of using Microsoft Office365. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. The ideal candidate will ideally have at least 2-3 years' experience in working in a school environment. School Experience is required for this role. Must have full UK driving licence and Car. Must have good working knowledge of Apple products and iPads configuration as well as a good working knowledge of the Windows environment and Networking. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. Benefits: In return, we are offering a salary of between £30,000 - £36,000 negotiable for the right person. Benefits include pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. - turn IT on, School ICT Services and SalamanderSoft. Between the three brands we provide services to over 5,000 schools across England and employ nearly 350 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 'Happy to talk flexible working Your data matters' You may also have experience in the following: Digital Transformation Consultant, ICT Solutions Architect, Senior Technology Analyst, Lead IT Consultant, Senior IT Project Manager, Principal IT Advisor, Senior IT Systems Analyst, Chief Technology Officer (CTO) REF-214054
Service Desk Analyst - Fintech A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices. Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to resolution • Support Senior Analysts on the production of service management information for senior management • Assist with project work where needed • Provide cover to the business from 07:00 - 19:00 on a shift basis • Provide on-call support from 19:00 - 07:00 weekdays and 24hr on weekends. On a rotational basis Essential: • Minimum 1 year experience in a similar service desk role within Financial Service/Banking • Knowledge of Windows 10 or equivalent • Knowledge of Microsoft Office 2016 including Outlook • Understanding of Microsoft Active Directory • Experience of configuring mobile devices e.g. iOS and Android • Ability to use helpdesk management tools to log/monitor/close client problems/requests • Experience of working in high-pressure environments • Ability to identify, isolate and resolve IT problems / requests Advantageous: • Familiarity with Microsoft Certificate Services and E-mail Encryption • Understanding of Microsoft Systems Centre Configuration Manager • Basic understanding of LAN technologies Successful candidates will join existing Service Desk teams within a fast-paced environment and have the following personal qualities: • Excellent interpersonal skills • Highly motivated with a passion for technology and a can-do attitude • Organised individual who is a good communicator and can discuss technical subjects in layman terms • Always maintains a calm, professional manner • Self-motivated with the ability to learn 'on the fly', demonstrating a willingness to seek and achieve improvements to processes and technology • Ability to work as part of a team, circulate important information and contribute to team discussion • Good time management / planning - manages personal workload effectively, sets realistic and achievable targets and delivers against them To discuss further, please submit your updated CV to this advert and a member of the Financial Services team will be in touch.
May 14, 2024
Full time
Service Desk Analyst - Fintech A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London. This exciting position will play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices. Duties and Responsibilities: • Be the first point of contact in resolving 1st and 2nd line support calls • Ensure users are informed of progress at agreed intervals • Own and handle incidents / problems with various teams through to resolution • Support Senior Analysts on the production of service management information for senior management • Assist with project work where needed • Provide cover to the business from 07:00 - 19:00 on a shift basis • Provide on-call support from 19:00 - 07:00 weekdays and 24hr on weekends. On a rotational basis Essential: • Minimum 1 year experience in a similar service desk role within Financial Service/Banking • Knowledge of Windows 10 or equivalent • Knowledge of Microsoft Office 2016 including Outlook • Understanding of Microsoft Active Directory • Experience of configuring mobile devices e.g. iOS and Android • Ability to use helpdesk management tools to log/monitor/close client problems/requests • Experience of working in high-pressure environments • Ability to identify, isolate and resolve IT problems / requests Advantageous: • Familiarity with Microsoft Certificate Services and E-mail Encryption • Understanding of Microsoft Systems Centre Configuration Manager • Basic understanding of LAN technologies Successful candidates will join existing Service Desk teams within a fast-paced environment and have the following personal qualities: • Excellent interpersonal skills • Highly motivated with a passion for technology and a can-do attitude • Organised individual who is a good communicator and can discuss technical subjects in layman terms • Always maintains a calm, professional manner • Self-motivated with the ability to learn 'on the fly', demonstrating a willingness to seek and achieve improvements to processes and technology • Ability to work as part of a team, circulate important information and contribute to team discussion • Good time management / planning - manages personal workload effectively, sets realistic and achievable targets and delivers against them To discuss further, please submit your updated CV to this advert and a member of the Financial Services team will be in touch.
CEF - City Electrical Factors - IT
Durham, County Durham
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future. Our technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace. We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in Life as an IT Service Desk Analyst at CEF (City Electrical Factors): As an IT Service Desk Analyst at City IT, you will be responsible for ensuring that our users receive timely and effective technical assistance. You will be an integral part of our Service Operations department in being that first point of contact for our internal business users, providing technical support and troubleshooting assistance for IT-related issues. You will be responsible for logging and tracking these incidents through a ticketing system (JIRA), resolving them in a timely manner, and escalating complex incidents, as necessary. The IT Service Desk Analyst will be highly motivated and dedicated to providing the highest level of customer service when it comes to resolving these issues. This and excellent problem-solving skills will contribute to the overall productivity and satisfaction of our employees. Your Objectives: Act as the primary contact for IT-related incidents and service requests via various channels, including phone, email, and in-person, ensuring a prompt and efficient initial response. Log and track all incidents and service requests meticulously in the ticketing system, ensuring accurate and timely documentation to meet service level agreements. Provide first-level technical support to address hardware, software, and network-related issues, resolving incidents and service requests efficiently while escalating complex issues to appropriate teams for further investigation and resolution where necessary. Collaborate with other IT teams to facilitate incident resolution, share knowledge, and contribute to end-user training and assistance with IT systems, software applications, and tools. Maintain a high level of professionalism and customer service in interactions with users, continuously update technical knowledge, and actively contribute to the improvement of service desk processes, procedures, and knowledge base documentation. Key Skills and Experience: Previous experience in an IT support/ Customer Service role. Excellent customer service and communication skills Strong knowledge of desktops, laptops, mobile devices, operating systems (Windows, macOS), and common software applications (Microsoft Office, email clients, web browsers, etc.). Strong problem-solving and analytical skills, with the ability to prioritise and manage multiple tasks both independently and collaboratively. Flexibility to work in shifts and participate in an on-call rotation if required. Beneficial Skills and Experience: Familiarity with ITIL principles and best practices for incident management, problem management, and service request management. Knowledge around printers and printer servers (specifically OKI or Brother) CompTIA+ or similar certification. Interview Process: Screening call with Talent Acquisition Team Microsoft Teams call with IT Service Desk Team Lead In Person with End-User Computing Team Lead and Senior Member of the team. Package: Competitive basic salary Annual IT Bonus scheme Our teams predominantly work remotely but we have an award-winning IT Headquarters based in Durham where you will always receive a warm welcome! Pension: 3% ee'e / 3% e'er (Total 6%) Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you Free use of the state-of-the-art private gym at our IT Headquarters
May 13, 2024
Full time
About CEF: At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people. Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future. Our technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace. We believe that teams who design, own and run our technology solutions are more connected to the value they create. We are always looking to improve, collaborate and innovate and this is where you come in Life as an IT Service Desk Analyst at CEF (City Electrical Factors): As an IT Service Desk Analyst at City IT, you will be responsible for ensuring that our users receive timely and effective technical assistance. You will be an integral part of our Service Operations department in being that first point of contact for our internal business users, providing technical support and troubleshooting assistance for IT-related issues. You will be responsible for logging and tracking these incidents through a ticketing system (JIRA), resolving them in a timely manner, and escalating complex incidents, as necessary. The IT Service Desk Analyst will be highly motivated and dedicated to providing the highest level of customer service when it comes to resolving these issues. This and excellent problem-solving skills will contribute to the overall productivity and satisfaction of our employees. Your Objectives: Act as the primary contact for IT-related incidents and service requests via various channels, including phone, email, and in-person, ensuring a prompt and efficient initial response. Log and track all incidents and service requests meticulously in the ticketing system, ensuring accurate and timely documentation to meet service level agreements. Provide first-level technical support to address hardware, software, and network-related issues, resolving incidents and service requests efficiently while escalating complex issues to appropriate teams for further investigation and resolution where necessary. Collaborate with other IT teams to facilitate incident resolution, share knowledge, and contribute to end-user training and assistance with IT systems, software applications, and tools. Maintain a high level of professionalism and customer service in interactions with users, continuously update technical knowledge, and actively contribute to the improvement of service desk processes, procedures, and knowledge base documentation. Key Skills and Experience: Previous experience in an IT support/ Customer Service role. Excellent customer service and communication skills Strong knowledge of desktops, laptops, mobile devices, operating systems (Windows, macOS), and common software applications (Microsoft Office, email clients, web browsers, etc.). Strong problem-solving and analytical skills, with the ability to prioritise and manage multiple tasks both independently and collaboratively. Flexibility to work in shifts and participate in an on-call rotation if required. Beneficial Skills and Experience: Familiarity with ITIL principles and best practices for incident management, problem management, and service request management. Knowledge around printers and printer servers (specifically OKI or Brother) CompTIA+ or similar certification. Interview Process: Screening call with Talent Acquisition Team Microsoft Teams call with IT Service Desk Team Lead In Person with End-User Computing Team Lead and Senior Member of the team. Package: Competitive basic salary Annual IT Bonus scheme Our teams predominantly work remotely but we have an award-winning IT Headquarters based in Durham where you will always receive a warm welcome! Pension: 3% ee'e / 3% e'er (Total 6%) Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you Free use of the state-of-the-art private gym at our IT Headquarters
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
May 12, 2024
Full time
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
IT Support Analyst (1st / 2nd Line) Permanent (Competitive Salary)London (Hybrid Working)Posted 09/05/24CVs by AsapStart Date May - Jul 24 Meraki Talent is looking to recruit a 2nd Line IT Support Analyst for an industry leading media and production company. They are currently experiencing a considerable period of growth and looking to expand for additional support within their IT function. They are looking to employ an IT Support Analyst to join the team and provide technical support to internal users IT users. They are looking for someone with strong experience providing IT Support within Microsoft suite of products and ideally Apple -coupled with strong communication and organisation skills. Responsibilities of the IT Support Analyst (1st / 2nd Line) Provide excellent technical support to users through various forms of communication tools Promptly address Service Desk tickets, giving priority to urgent requests Collaborate with senior team members to tackle complex issues effectively Address security incidents by investigating and responding promptly Maintain high standards of customer service throughout the support journey Experience of the IT Support Analyst (1st / 2nd Line) Experience in IT Support positions - up to 2nd line level Strong understanding in Microsoft suite of products Understanding of Apple and IOS operating systems desirable Networking knowledge (DHCP, DNS, VPN) Strong communication skills and ability to provide solutions in a professional and organized manner Rory wants: IT Support, 2nd Line, Microsoft, Service Desk, Apple Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
May 11, 2024
Full time
IT Support Analyst (1st / 2nd Line) Permanent (Competitive Salary)London (Hybrid Working)Posted 09/05/24CVs by AsapStart Date May - Jul 24 Meraki Talent is looking to recruit a 2nd Line IT Support Analyst for an industry leading media and production company. They are currently experiencing a considerable period of growth and looking to expand for additional support within their IT function. They are looking to employ an IT Support Analyst to join the team and provide technical support to internal users IT users. They are looking for someone with strong experience providing IT Support within Microsoft suite of products and ideally Apple -coupled with strong communication and organisation skills. Responsibilities of the IT Support Analyst (1st / 2nd Line) Provide excellent technical support to users through various forms of communication tools Promptly address Service Desk tickets, giving priority to urgent requests Collaborate with senior team members to tackle complex issues effectively Address security incidents by investigating and responding promptly Maintain high standards of customer service throughout the support journey Experience of the IT Support Analyst (1st / 2nd Line) Experience in IT Support positions - up to 2nd line level Strong understanding in Microsoft suite of products Understanding of Apple and IOS operating systems desirable Networking knowledge (DHCP, DNS, VPN) Strong communication skills and ability to provide solutions in a professional and organized manner Rory wants: IT Support, 2nd Line, Microsoft, Service Desk, Apple Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team. They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment (2 days on site in Perth) 25 days holiday + bank holidays Excellent career progression opportunities If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship. Recruiter: Adam Titmus
May 10, 2024
Full time
We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team. They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment (2 days on site in Perth) 25 days holiday + bank holidays Excellent career progression opportunities If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship. Recruiter: Adam Titmus