3rd Line Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point for customers Building and maintaining good working relationships with Project Managers in order to lead on 3rd line infrastructure projects, ensuring projects are completed in line with time frames and costings Meeting with customers to understand the organisation strategy and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Answering incoming telephone calls, tickets and emails ensuring all tickets are logged effectively and with adequate information to ensure that support requests can be resolved efficiently and that ticket closures are achieved in line with daily targets Completing scheduled small works as required and within the agreed customer timeframes Supporting the Technology Management Team to ensure effective and efficient task allocation and scheduling Assisting the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements 3rd Line Service Desk Engineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical areas Experience with working on IT infrastructure projects where responsible for planning, installation and documentation Demonstrable experience of sound professional communication skills, written, over the phone and face to face A minimum of 1 formal IT qualification (e.g. Microsoft product certification. (MCSA e.g.), Network certification. (CCNA e.g. Good working knowledge of major networking components, to include networking operating systems, basic configuration and maintenance, switches, router and firewalls Backup configuration and maintenance experience Hands on knowledge of the procedures used in the installation modification maintenance and repair of IT hardware and software Experience in troubleshooting Microsoft environments Full UK driving licence What we can offer 3rd Line Service Desk Engineer Salary Exchange Pension Scheme Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more Life Insurance- 4 times annual salary Access to 24/7 GP helpline and online GP surgery Access to discounts from 1000s of retailers through PERKS such as gym membership discounts, shopping, cinema tickets, and discounts at your favourite restaurants Personal accident protection Enhanced maternity and paternity pay Long Service Awards Cycle to work scheme Voluntary critical illness cover for yourself and partner For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a 3rd line service desk engineer, 2nd line service desk engineer, infrastructure project engineer, it support engineer may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
May 16, 2024
Full time
3rd Line Service Desk Engineer Location: Gloucester Pay Range/details: up to £42,000 doe Contract Type: Permanent Our client is looking for a 3rd line service desk engineer to be responsible for providing all levels of technical support to remote and onsite customers. The role is responsible for achieving and maintaining excellent working relationships with customers and providing a high level of service and support. Key Responsibilities 3rd Line Service Desk Engineer Providing support and coaching to 1st, 2nd & 3rd line engineers acting as an escalation resolution point for customers Building and maintaining good working relationships with Project Managers in order to lead on 3rd line infrastructure projects, ensuring projects are completed in line with time frames and costings Meeting with customers to understand the organisation strategy and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Answering incoming telephone calls, tickets and emails ensuring all tickets are logged effectively and with adequate information to ensure that support requests can be resolved efficiently and that ticket closures are achieved in line with daily targets Completing scheduled small works as required and within the agreed customer timeframes Supporting the Technology Management Team to ensure effective and efficient task allocation and scheduling Assisting the Technology Management team with managing the support team and departmental responsibilities and covering for them as and when required Qualifications & Requirements 3rd Line Service Desk Engineer Experience of working in a Managed Service Provider or similar IT support environment covering a number of different technical areas Experience with working on IT infrastructure projects where responsible for planning, installation and documentation Demonstrable experience of sound professional communication skills, written, over the phone and face to face A minimum of 1 formal IT qualification (e.g. Microsoft product certification. (MCSA e.g.), Network certification. (CCNA e.g. Good working knowledge of major networking components, to include networking operating systems, basic configuration and maintenance, switches, router and firewalls Backup configuration and maintenance experience Hands on knowledge of the procedures used in the installation modification maintenance and repair of IT hardware and software Experience in troubleshooting Microsoft environments Full UK driving licence What we can offer 3rd Line Service Desk Engineer Salary Exchange Pension Scheme Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more Life Insurance- 4 times annual salary Access to 24/7 GP helpline and online GP surgery Access to discounts from 1000s of retailers through PERKS such as gym membership discounts, shopping, cinema tickets, and discounts at your favourite restaurants Personal accident protection Enhanced maternity and paternity pay Long Service Awards Cycle to work scheme Voluntary critical illness cover for yourself and partner For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a 3rd line service desk engineer, 2nd line service desk engineer, infrastructure project engineer, it support engineer may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
About the Role This End User Computing Engineer plays a critical role in supporting UKEF services and business objectives, through delivering a first class employee experiencing with technology and also when delivering support and maintenance IT services within the organisation. In addition, it is a role which requires an individual to be responsible and accountable for the delivery of such services, which includes both desktop technology, infrastructure as well as digital and data services. The role function is as part of the wider IT team, as well as requiring the role-holder to work independently in-office/remotely. You will need exceptional IT support experience, including but not limited to laptop, tablet, and mobile experience. Some Microsoft Azure and networking experience would also be advantageous. You will need to be a team player and effective team member and that KPI's, SLAs and customer satisfaction targets are consistently achieved. We are looking for someone who is positive, collaborative and helpful colleague with good attention to detail when working in a fast paced, dynamic government department. An end user computing engineer works on-site, maintaining hardware and fixing technical problems as quickly as possible. At this role level, you will: provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve coach associates and share knowledge with team colleagues Main Activities Provide IT support daily onsite (1HGR) and remotely 500+ colleagues in a variety of locations Ensuring that IT SLAs are met, and IT policies are adhered to by planning, managing, and maintaining workload; Observe trends in issues to help escalate issues and prioritise Maintain good working relationships with key service stakeholders, suppliers and customers to help understand their business requirements and priorities; Basic support of Microsoft Active Directory, Azure Administration, InTune and Office 365; Device management (Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, meeting devices and other computer and telephony equipment); Document operating procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Diagnosing and solving hardware/software faults Provide excellent inventory and asset management. Support internal IT systems and perform hardware troubleshooting and repair on desktop and laptop equipment Provide IT support to end users for office automation applications, such as word processing, spreadsheets, databases, e-mail, and other productivity software Maintaining and supporting PCs, laptops, and peripherals for business users Be available for out of hours for high priority technical support if business need Where required provide support and cover for the IT Service Desk Additional activities include: Provide support to the rest of the IT Operations team when required and contribute to team workload tasks and planning; Engage with UKEF's IT managed service partners as required to deliver the above tasks. This list is not comprehensive and the job holder may be required to carry out additional duties according to business needs. Skills needed for this role level Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. You can verify the location and state of assets. (Skill level: working) Change management . You can implement changes based on requests for change. You can apply change control procedures. (Skill level: awareness) Continual service improvement . You can show an awareness of developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies. (Skill level: awareness) Incident management . You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. (Skill level: awareness) Ownership and initiative . You can own an issue until a new owner has been found or the problem has been mitigated or resolved. (Skill level: working) Problem management . You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). You can contribute to the implementation of remedies and preventative measures. (Skill level: awareness) Service focus . You can take inputs and establish coherent frameworks that work. (Skill level: working) Service management framework knowledge . You have a Level 3 service management framework qualification. (Skill level: awareness) Service reporting . You can collate data from depositories and provide basic reporting. (Skill level: awareness) Technical specialism . You can assist in technical support activities and carry out agreed or routine maintenance and administration tasks. (Skill level: awareness) Technical understanding . You can show an awareness of the relevant subject matter and a high level understanding of what it involves. (Skill level: awareness) Testing . You can correctly execute test scripts under supervision. You can understand the role of testing and how it works. (Skill level: awareness)
May 16, 2024
Seasonal
About the Role This End User Computing Engineer plays a critical role in supporting UKEF services and business objectives, through delivering a first class employee experiencing with technology and also when delivering support and maintenance IT services within the organisation. In addition, it is a role which requires an individual to be responsible and accountable for the delivery of such services, which includes both desktop technology, infrastructure as well as digital and data services. The role function is as part of the wider IT team, as well as requiring the role-holder to work independently in-office/remotely. You will need exceptional IT support experience, including but not limited to laptop, tablet, and mobile experience. Some Microsoft Azure and networking experience would also be advantageous. You will need to be a team player and effective team member and that KPI's, SLAs and customer satisfaction targets are consistently achieved. We are looking for someone who is positive, collaborative and helpful colleague with good attention to detail when working in a fast paced, dynamic government department. An end user computing engineer works on-site, maintaining hardware and fixing technical problems as quickly as possible. At this role level, you will: provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve coach associates and share knowledge with team colleagues Main Activities Provide IT support daily onsite (1HGR) and remotely 500+ colleagues in a variety of locations Ensuring that IT SLAs are met, and IT policies are adhered to by planning, managing, and maintaining workload; Observe trends in issues to help escalate issues and prioritise Maintain good working relationships with key service stakeholders, suppliers and customers to help understand their business requirements and priorities; Basic support of Microsoft Active Directory, Azure Administration, InTune and Office 365; Device management (Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, meeting devices and other computer and telephony equipment); Document operating procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Diagnosing and solving hardware/software faults Provide excellent inventory and asset management. Support internal IT systems and perform hardware troubleshooting and repair on desktop and laptop equipment Provide IT support to end users for office automation applications, such as word processing, spreadsheets, databases, e-mail, and other productivity software Maintaining and supporting PCs, laptops, and peripherals for business users Be available for out of hours for high priority technical support if business need Where required provide support and cover for the IT Service Desk Additional activities include: Provide support to the rest of the IT Operations team when required and contribute to team workload tasks and planning; Engage with UKEF's IT managed service partners as required to deliver the above tasks. This list is not comprehensive and the job holder may be required to carry out additional duties according to business needs. Skills needed for this role level Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas. You can verify the location and state of assets. (Skill level: working) Change management . You can implement changes based on requests for change. You can apply change control procedures. (Skill level: awareness) Continual service improvement . You can show an awareness of developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies. (Skill level: awareness) Incident management . You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. (Skill level: awareness) Ownership and initiative . You can own an issue until a new owner has been found or the problem has been mitigated or resolved. (Skill level: working) Problem management . You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). You can contribute to the implementation of remedies and preventative measures. (Skill level: awareness) Service focus . You can take inputs and establish coherent frameworks that work. (Skill level: working) Service management framework knowledge . You have a Level 3 service management framework qualification. (Skill level: awareness) Service reporting . You can collate data from depositories and provide basic reporting. (Skill level: awareness) Technical specialism . You can assist in technical support activities and carry out agreed or routine maintenance and administration tasks. (Skill level: awareness) Technical understanding . You can show an awareness of the relevant subject matter and a high level understanding of what it involves. (Skill level: awareness) Testing . You can correctly execute test scripts under supervision. You can understand the role of testing and how it works. (Skill level: awareness)
Senior 2 nd Line Support Engineer - Kent - £35,000 + Excellent benefits & career development Overview: An excellent opportunity has arisen with a leading Managed Service Provider based in Kent. They specialise in providing comprehensive IT Solutions and support to help their clients optimise their technology infrastructure, enhance productivity and achieve their business goals. As the Senior 2 nd Line Support Engineer you will be responsible for delivering exceptional IT support services to the clients remotely from the Kent offices and onsite when required. You will work closely with the clients to address their IT needs, troubleshoot technical issues, and provide proactive solutions to ensure the smooth operations of their IT systems. As well as being a hands on engineer, this role is to provide the next step in someone's career, to take on the leadership role within the team. You will be providing mentoring, team plans, 1-2-1's and being the point of contact for Senior escalations. Role & Responsibilities: Provide second line technical support to clients via phone, email, or on-site visits. Provide leadership, training and mentoring to the team. Dealing with any escalations from the 2 nd Line Engineer before escalating to the 3 rd line team. Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, servers, and network infrastructure. Install, configure, and maintain operating systems and software applications. Perform hardware and software upgrades as needed. Collaborate with the service desk team to ensure timley resolutions of client issues. Document and maintain accurate records of client requests and resolutions in our ticketing system. Assist in the implementation of IT projects, including network upgrades, cloud migrations, and cybersecurity initiatives. Conduct regular system maintenance and health checks to proactively identify and address potential issues. Stay current with industry trends and emerging technologies to provide valuable insights and recommendations to clients. Provide excellent customer service and maintain a positive client relationship. Essential Skills & Experience: Previous experience in IT Support/Helpdesk Role. Previous experience leading a team. Strong knowledge of Windows operating systems. Experience in troubleshooting hardware and software issues. Familiarity with networking concepts and protocols. Experience with cloud-based technologies (e.g., Microsoft 365 & Azure) Relevant certifications such as CompTIA A+, Network+, or MS100 are preferred. Experience with VoIP Phone system preferred. Reliable transportation and a valid driver's license for on-site visits. Desirable: Knowledge of Mac operating systems desirable. Package: £27,500 - £35,000 depending on skills & experience Overtime available 20 days holiday (increasing each year to 25 days) plus bank holidays Career Development Plan Pension Scheme Health Care Membership
May 15, 2024
Full time
Senior 2 nd Line Support Engineer - Kent - £35,000 + Excellent benefits & career development Overview: An excellent opportunity has arisen with a leading Managed Service Provider based in Kent. They specialise in providing comprehensive IT Solutions and support to help their clients optimise their technology infrastructure, enhance productivity and achieve their business goals. As the Senior 2 nd Line Support Engineer you will be responsible for delivering exceptional IT support services to the clients remotely from the Kent offices and onsite when required. You will work closely with the clients to address their IT needs, troubleshoot technical issues, and provide proactive solutions to ensure the smooth operations of their IT systems. As well as being a hands on engineer, this role is to provide the next step in someone's career, to take on the leadership role within the team. You will be providing mentoring, team plans, 1-2-1's and being the point of contact for Senior escalations. Role & Responsibilities: Provide second line technical support to clients via phone, email, or on-site visits. Provide leadership, training and mentoring to the team. Dealing with any escalations from the 2 nd Line Engineer before escalating to the 3 rd line team. Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, servers, and network infrastructure. Install, configure, and maintain operating systems and software applications. Perform hardware and software upgrades as needed. Collaborate with the service desk team to ensure timley resolutions of client issues. Document and maintain accurate records of client requests and resolutions in our ticketing system. Assist in the implementation of IT projects, including network upgrades, cloud migrations, and cybersecurity initiatives. Conduct regular system maintenance and health checks to proactively identify and address potential issues. Stay current with industry trends and emerging technologies to provide valuable insights and recommendations to clients. Provide excellent customer service and maintain a positive client relationship. Essential Skills & Experience: Previous experience in IT Support/Helpdesk Role. Previous experience leading a team. Strong knowledge of Windows operating systems. Experience in troubleshooting hardware and software issues. Familiarity with networking concepts and protocols. Experience with cloud-based technologies (e.g., Microsoft 365 & Azure) Relevant certifications such as CompTIA A+, Network+, or MS100 are preferred. Experience with VoIP Phone system preferred. Reliable transportation and a valid driver's license for on-site visits. Desirable: Knowledge of Mac operating systems desirable. Package: £27,500 - £35,000 depending on skills & experience Overtime available 20 days holiday (increasing each year to 25 days) plus bank holidays Career Development Plan Pension Scheme Health Care Membership
Senior Network Engineer Must have proven and extensive SD-WAN experience Location: Central London (4 days per week onsite / 1 day per week WFH) Up to £75,000 PA Senior Network Engineer sought by a well-known and public-facing organisation of circa 1200 IT end-users, with numerous sites spread across the county. The business is involved in significant, complex and critical logistical operations, providing services to hundreds-of-thousands. As Senior Network Engineer, you will assume responsibility for the management of reasonably complex Local and Wide Area Networks, WiFi, VPN's and VoIP Telephony for the business. You'll be part of a highly capable IT team of circa 20 supporting (in a hands-on capacity), complex IT Infrastructure and contributing to critical projects. Responsibilities: - Management and maintenance of all network hardware and equipment, establishing best practices for installation, configuration, maintenance and troubleshooting of network assets (hardware and software). - Develop, implement, and maintain policies and procedures for administrating network resources. - Provide detailed Network Asset Management, together with documentation relating to network configuration and hardware / software assets. - Design and implementation of strategic plans to ensure network capacity meets both existing and future requirements. - Management of suppliers and contractors to secure network products and services. - Assist in development of BC / DR plans, responding to emergency network outages in accordance with those plans. - Development and monitoring of KPIs and performance metrics relating to the network. - Line management of a Network Engineer, providing guidance to the wider team where required. Required Experience: - Management, configuration and hands-on troubleshooting experience of enterprise LANs, WANs, WLANs and VPNs - Extensive experience with both Cisco and HP switches / firewalls - CCNA / CCNP, or equivalent practical experience - Strong technical knowledge of both network and PC operating systems. - Monitoring experience, ideally utilising SolarWinds and PTRG. - Implementation of SD-WAN solutions ( Palo Alto or Meraki ) - Ideally you'll also have experience working with Checkpoint firewalls Offering up to £75,000 PA plus excellent benefits, including free/subsidised travel on public transport and an industry leading pension scheme. Location; Central London, with occasional travel a requirement. Due to the nature of the role, some out-of-hours work is expected.
May 15, 2024
Full time
Senior Network Engineer Must have proven and extensive SD-WAN experience Location: Central London (4 days per week onsite / 1 day per week WFH) Up to £75,000 PA Senior Network Engineer sought by a well-known and public-facing organisation of circa 1200 IT end-users, with numerous sites spread across the county. The business is involved in significant, complex and critical logistical operations, providing services to hundreds-of-thousands. As Senior Network Engineer, you will assume responsibility for the management of reasonably complex Local and Wide Area Networks, WiFi, VPN's and VoIP Telephony for the business. You'll be part of a highly capable IT team of circa 20 supporting (in a hands-on capacity), complex IT Infrastructure and contributing to critical projects. Responsibilities: - Management and maintenance of all network hardware and equipment, establishing best practices for installation, configuration, maintenance and troubleshooting of network assets (hardware and software). - Develop, implement, and maintain policies and procedures for administrating network resources. - Provide detailed Network Asset Management, together with documentation relating to network configuration and hardware / software assets. - Design and implementation of strategic plans to ensure network capacity meets both existing and future requirements. - Management of suppliers and contractors to secure network products and services. - Assist in development of BC / DR plans, responding to emergency network outages in accordance with those plans. - Development and monitoring of KPIs and performance metrics relating to the network. - Line management of a Network Engineer, providing guidance to the wider team where required. Required Experience: - Management, configuration and hands-on troubleshooting experience of enterprise LANs, WANs, WLANs and VPNs - Extensive experience with both Cisco and HP switches / firewalls - CCNA / CCNP, or equivalent practical experience - Strong technical knowledge of both network and PC operating systems. - Monitoring experience, ideally utilising SolarWinds and PTRG. - Implementation of SD-WAN solutions ( Palo Alto or Meraki ) - Ideally you'll also have experience working with Checkpoint firewalls Offering up to £75,000 PA plus excellent benefits, including free/subsidised travel on public transport and an industry leading pension scheme. Location; Central London, with occasional travel a requirement. Due to the nature of the role, some out-of-hours work is expected.
Senior 2nd Line Support Engineer - Kent - £35,000 + Excellent benefits & career development Overview: An excellent opportunity has arisen with a leading Managed Service Provider based in Kent. They specialise in providing comprehensive IT Solutions and support to help their clients optimise their technology infrastructure, enhance productivity and achieve their business goals. As the Senior 2nd Line Support Engineer you will be responsible for delivering exceptional IT support services to the clients remotely from the Kent offices and onsite when required. You will work closely with the clients to address their IT needs, troubleshoot technical issues, and provide proactive solutions to ensure the smooth operations of their IT systems. As well as being a hands on engineer, this role is to provide the next step in someone s career, to take on the leadership role within the team. You will be providing mentoring, team plans, 1-2-1 s and being the point of contact for Senior escalations. Role & Responsibilities: Provide second line technical support to clients via phone, email, or on-site visits. Provide leadership, training and mentoring to the team. Dealing with any escalations from the 2nd Line Engineer before escalating to the 3rd line team. Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, servers, and network infrastructure. Install, configure, and maintain operating systems and software applications. Perform hardware and software upgrades as needed. Collaborate with the service desk team to ensure timley resolutions of client issues. Document and maintain accurate records of client requests and resolutions in our ticketing system. Assist in the implementation of IT projects, including network upgrades, cloud migrations, and cybersecurity initiatives. Conduct regular system maintenance and health checks to proactively identify and address potential issues. Stay current with industry trends and emerging technologies to provide valuable insights and recommendations to clients. Provide excellent customer service and maintain a positive client relationship. Essential Skills & Experience: Previous experience in IT Support/Helpdesk Role. Previous experience leading a team. Strong knowledge of Windows operating systems. Experience in troubleshooting hardware and software issues. Familiarity with networking concepts and protocols. Experience with cloud-based technologies (e.g., Microsoft 365 & Azure) Relevant certifications such as CompTIA A+, Network+, or MS100 are preferred. Experience with VoIP Phone system preferred. Reliable transportation and a valid driver's license for on-site visits. Desirable: Knowledge of Mac operating systems desirable. Package: £27,500 - £35,000 depending on skills & experience Overtime available 20 days holiday (increasing each year to 25 days) plus bank holidays Career Development Plan Pension Scheme Health Care Membership
May 15, 2024
Full time
Senior 2nd Line Support Engineer - Kent - £35,000 + Excellent benefits & career development Overview: An excellent opportunity has arisen with a leading Managed Service Provider based in Kent. They specialise in providing comprehensive IT Solutions and support to help their clients optimise their technology infrastructure, enhance productivity and achieve their business goals. As the Senior 2nd Line Support Engineer you will be responsible for delivering exceptional IT support services to the clients remotely from the Kent offices and onsite when required. You will work closely with the clients to address their IT needs, troubleshoot technical issues, and provide proactive solutions to ensure the smooth operations of their IT systems. As well as being a hands on engineer, this role is to provide the next step in someone s career, to take on the leadership role within the team. You will be providing mentoring, team plans, 1-2-1 s and being the point of contact for Senior escalations. Role & Responsibilities: Provide second line technical support to clients via phone, email, or on-site visits. Provide leadership, training and mentoring to the team. Dealing with any escalations from the 2nd Line Engineer before escalating to the 3rd line team. Diagnose and resolve hardware and software issues, including but not limited to desktops, laptops, servers, and network infrastructure. Install, configure, and maintain operating systems and software applications. Perform hardware and software upgrades as needed. Collaborate with the service desk team to ensure timley resolutions of client issues. Document and maintain accurate records of client requests and resolutions in our ticketing system. Assist in the implementation of IT projects, including network upgrades, cloud migrations, and cybersecurity initiatives. Conduct regular system maintenance and health checks to proactively identify and address potential issues. Stay current with industry trends and emerging technologies to provide valuable insights and recommendations to clients. Provide excellent customer service and maintain a positive client relationship. Essential Skills & Experience: Previous experience in IT Support/Helpdesk Role. Previous experience leading a team. Strong knowledge of Windows operating systems. Experience in troubleshooting hardware and software issues. Familiarity with networking concepts and protocols. Experience with cloud-based technologies (e.g., Microsoft 365 & Azure) Relevant certifications such as CompTIA A+, Network+, or MS100 are preferred. Experience with VoIP Phone system preferred. Reliable transportation and a valid driver's license for on-site visits. Desirable: Knowledge of Mac operating systems desirable. Package: £27,500 - £35,000 depending on skills & experience Overtime available 20 days holiday (increasing each year to 25 days) plus bank holidays Career Development Plan Pension Scheme Health Care Membership
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Position: Infrastructure Engineer / 3rd Line Support Location: Central London - HybridSalary: £50,000 to £55,000 plus On Call Payments - Up to £18,000 Benefits: Final Salary Pension, 75% Discounted Rail Travel This is a rare opportunity for an experienced 3rd line support engineer with strong experience in Networking, SD-WAN, Cloud Infrastructure (Azure or AWS) and Firewalls to join the UK arm of a major European company based in central London, close to Monument.The role will be a split between projects and 3rd line support. Projects will include:SD-WAN Migration from MPLS, Server cloud migration in Azure and network Improvements. The role will be split between office and home working with 2 to 3 days a week in the office.The offices are superb with amazing views over the Thames. What you will get : Competitive Salary Final Salary Pension 25 Days annual leave Company benefits and discounts including heavily discounted rail travel by up to 75% On call payments up to £18,000 per annum What are we looking for: You will have experience of working in a 3rd Line Support, Networking, and projects environment with technical experience in the following: Networking - SD-WAN Cloud Migrations from onsite infrastructure Networking and Wireless Networks - Cisco Meraki Office 365 SolarWinds Firewalls Veeam This is a great opportunity for an experienced 3nd line infrastructure/Network Engineer to join a small dedicated team and have the opportunity to lead and work on a number of projects. You will not be pigeonholed in this role, as the whole team works on everything together so the opportunity to develop your technical skills and experience is superb. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Position: Infrastructure Engineer / 3rd Line Support Location: Central London - HybridSalary: £50,000 to £55,000 plus On Call Payments - Up to £18,000 Benefits: Final Salary Pension, 75% Discounted Rail Travel This is a rare opportunity for an experienced 3rd line support engineer with strong experience in Networking, SD-WAN, Cloud Infrastructure (Azure or AWS) and Firewalls to join the UK arm of a major European company based in central London, close to Monument.The role will be a split between projects and 3rd line support. Projects will include:SD-WAN Migration from MPLS, Server cloud migration in Azure and network Improvements. The role will be split between office and home working with 2 to 3 days a week in the office.The offices are superb with amazing views over the Thames. What you will get : Competitive Salary Final Salary Pension 25 Days annual leave Company benefits and discounts including heavily discounted rail travel by up to 75% On call payments up to £18,000 per annum What are we looking for: You will have experience of working in a 3rd Line Support, Networking, and projects environment with technical experience in the following: Networking - SD-WAN Cloud Migrations from onsite infrastructure Networking and Wireless Networks - Cisco Meraki Office 365 SolarWinds Firewalls Veeam This is a great opportunity for an experienced 3nd line infrastructure/Network Engineer to join a small dedicated team and have the opportunity to lead and work on a number of projects. You will not be pigeonholed in this role, as the whole team works on everything together so the opportunity to develop your technical skills and experience is superb. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Senior Network Engineer Must have proven and extensive SD-WAN experience Location: Central London (4 days per week onsite / 1 day per week WFH) Up to 75,000 PA Senior Network Engineer sought by a well-known and public-facing organisation of circa 1200 IT end-users, with numerous sites spread across the county. The business is involved in significant, complex and critical logistical operations, providing services to hundreds-of-thousands. As Senior Network Engineer, you will assume responsibility for the management of reasonably complex Local and Wide Area Networks, WiFi, VPN's and VoIP Telephony for the business. You'll be part of a highly capable IT team of circa 20 supporting (in a hands-on capacity), complex IT Infrastructure and contributing to critical projects. Responsibilities: - Management and maintenance of all network hardware and equipment, establishing best practices for installation, configuration, maintenance and troubleshooting of network assets (hardware and software). - Develop, implement, and maintain policies and procedures for administrating network resources. - Provide detailed Network Asset Management, together with documentation relating to network configuration and hardware / software assets. - Design and implementation of strategic plans to ensure network capacity meets both existing and future requirements. - Management of suppliers and contractors to secure network products and services. - Assist in development of BC / DR plans, responding to emergency network outages in accordance with those plans. - Development and monitoring of KPIs and performance metrics relating to the network. - Line management of a Network Engineer, providing guidance to the wider team where required. Required Experience: - Management, configuration and hands-on troubleshooting experience of enterprise LANs, WANs, WLANs and VPNs - Extensive experience with both Cisco and HP switches / firewalls - CCNA / CCNP, or equivalent practical experience - Strong technical knowledge of both network and PC operating systems. - Monitoring experience, ideally utilising SolarWinds and PTRG. - Implementation of SD-WAN solutions ( Palo Alto or Meraki ) - Ideally you'll also have experience working with Checkpoint firewalls Offering up to 75,000 PA plus excellent benefits, including free/subsidised travel on public transport and an industry leading pension scheme. Location; Central London, with occasional travel a requirement. Due to the nature of the role, some out-of-hours work is expected.
May 15, 2024
Full time
Senior Network Engineer Must have proven and extensive SD-WAN experience Location: Central London (4 days per week onsite / 1 day per week WFH) Up to 75,000 PA Senior Network Engineer sought by a well-known and public-facing organisation of circa 1200 IT end-users, with numerous sites spread across the county. The business is involved in significant, complex and critical logistical operations, providing services to hundreds-of-thousands. As Senior Network Engineer, you will assume responsibility for the management of reasonably complex Local and Wide Area Networks, WiFi, VPN's and VoIP Telephony for the business. You'll be part of a highly capable IT team of circa 20 supporting (in a hands-on capacity), complex IT Infrastructure and contributing to critical projects. Responsibilities: - Management and maintenance of all network hardware and equipment, establishing best practices for installation, configuration, maintenance and troubleshooting of network assets (hardware and software). - Develop, implement, and maintain policies and procedures for administrating network resources. - Provide detailed Network Asset Management, together with documentation relating to network configuration and hardware / software assets. - Design and implementation of strategic plans to ensure network capacity meets both existing and future requirements. - Management of suppliers and contractors to secure network products and services. - Assist in development of BC / DR plans, responding to emergency network outages in accordance with those plans. - Development and monitoring of KPIs and performance metrics relating to the network. - Line management of a Network Engineer, providing guidance to the wider team where required. Required Experience: - Management, configuration and hands-on troubleshooting experience of enterprise LANs, WANs, WLANs and VPNs - Extensive experience with both Cisco and HP switches / firewalls - CCNA / CCNP, or equivalent practical experience - Strong technical knowledge of both network and PC operating systems. - Monitoring experience, ideally utilising SolarWinds and PTRG. - Implementation of SD-WAN solutions ( Palo Alto or Meraki ) - Ideally you'll also have experience working with Checkpoint firewalls Offering up to 75,000 PA plus excellent benefits, including free/subsidised travel on public transport and an industry leading pension scheme. Location; Central London, with occasional travel a requirement. Due to the nature of the role, some out-of-hours work is expected.
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
The Role Responsible for the efficient operation, utilization, and support of information and communications technology. Will collaborate with local and corporate IT to devise an IT strategy for the UK and Germany offices to meet the needs of individual departments and overall business needs. Additionally, will have some budgetary preparation and proposal responsibilities. Will be required to work on both local and corporate IT projects under the supervision of the IT Manager. This is all office-based. Responsibilities Maintain, manage, and develop all aspects of the IT systems and network infrastructure for UK and Germany facilities in conjunction with and approved by Corporate IT. Ensuring the local and corporate management teams are kept appraised of potential weaknesses or threats to security within the IT Infrastructure in UK and Germany. Will coordinate with global IT Security team to address potential threats and initiatives as needed. Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Use Ivanti service desk and manager to track all service requests and assets. Manage the development, administration, and upgrades of all Microsoft and corporate approved third-party software applications. Coordinate with local and global IT leadership to ensure adequate IT resource availability to support the needs of the business. Provide remote and onsite support to Spellman facilities globally as required Requirements Experience in all Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint, SQL Server and SRS Reporting Services, CRM, and Microsoft Teams. Third-party Software Systems including Glovia G2 (or experience with another ERP system), Rubrik Backup, Citrix, Windows RDS, Ivanti management suite and Service desk, and DLP solutions. Hardware solutions including SAN, Servers, Desktops, and Laptops. Experience with VOIP and Microsoft Teams Phone Systems. The Package The salary offered for this position is 25,000- 35,000 to a candidate who can meet all key qualifications and abilities.
May 15, 2024
Full time
The Role Responsible for the efficient operation, utilization, and support of information and communications technology. Will collaborate with local and corporate IT to devise an IT strategy for the UK and Germany offices to meet the needs of individual departments and overall business needs. Additionally, will have some budgetary preparation and proposal responsibilities. Will be required to work on both local and corporate IT projects under the supervision of the IT Manager. This is all office-based. Responsibilities Maintain, manage, and develop all aspects of the IT systems and network infrastructure for UK and Germany facilities in conjunction with and approved by Corporate IT. Ensuring the local and corporate management teams are kept appraised of potential weaknesses or threats to security within the IT Infrastructure in UK and Germany. Will coordinate with global IT Security team to address potential threats and initiatives as needed. Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Use Ivanti service desk and manager to track all service requests and assets. Manage the development, administration, and upgrades of all Microsoft and corporate approved third-party software applications. Coordinate with local and global IT leadership to ensure adequate IT resource availability to support the needs of the business. Provide remote and onsite support to Spellman facilities globally as required Requirements Experience in all Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint, SQL Server and SRS Reporting Services, CRM, and Microsoft Teams. Third-party Software Systems including Glovia G2 (or experience with another ERP system), Rubrik Backup, Citrix, Windows RDS, Ivanti management suite and Service desk, and DLP solutions. Hardware solutions including SAN, Servers, Desktops, and Laptops. Experience with VOIP and Microsoft Teams Phone Systems. The Package The salary offered for this position is 25,000- 35,000 to a candidate who can meet all key qualifications and abilities.
Senior Network Design Engineer London (Hybrid) Great opportunity has become available for an experienced Senior Network Design Engineer to join an award-winning design consultancy with a successful track record for providing MEP engineering on a permanent basis. Our client is a highly recognised international MEP and technology systems consulting engineering firm providing engineering solutions for large scale, complicated and fast paced projects worldwide. Their clientele includes a diverse array of architects, developers, universities and others of all sizes who demand excellence from their consultants. They have around 15 global offices and work on some of the most exciting and innovative projects, including sports arenas/stadiums, mixed use developments and commercial buildings. The role You will integrate with all design disciplines and specialists to establish client requirements and provide engineered solutions to meet the clients expectations and budgets. You will be working with an experienced team, who will help you grow professionally, to assist delivery of this critical element of their built environment engineering solutions. This is a great opportunity for the right person to gain fantastic experience within a unique and energetic team atmosphere dealing with the world s most iconic venues. Qualifications A degree in Electronic Engineering or an ICT related degree preferred or else an industry focused diploma. Data Networking essentials such as Cisco Certified Network Associate or similar Working towards BISCI qualification or other relevant recognised industry qualification or hold RCDD. Experience designing infrastructure systems for telecommunications/data structured cabling, audio-visual, security, network, and/or wireless systems for architectural projects. Experienced in technology within the built environment. Candidates should have experience and understanding of the RIBA process, stages, and expected level of deliverable at each stage. Demonstrating project planning, briefing to technical design task delivery, task quality control procedures, resource planning and working with budgets Experience of CDM Regulations and designer responsibilities Experience with AutoCAD, REVIT and Bluebeam Revu preferred. Excellent interpersonal communication skills with attention to detail Construction (on-onsite / off-site) site monitoring of works and witness testing of ICT systems Team-working ethos The Benefits Competitive salary £60,000 to £67,000 depending on experience and skills Pension Private Health insurance Life insurance Educational and professional development opportunities 23 days holiday plus public holidays For more information regarding the role, please contact Stephen Tiigah (url removed)
May 15, 2024
Full time
Senior Network Design Engineer London (Hybrid) Great opportunity has become available for an experienced Senior Network Design Engineer to join an award-winning design consultancy with a successful track record for providing MEP engineering on a permanent basis. Our client is a highly recognised international MEP and technology systems consulting engineering firm providing engineering solutions for large scale, complicated and fast paced projects worldwide. Their clientele includes a diverse array of architects, developers, universities and others of all sizes who demand excellence from their consultants. They have around 15 global offices and work on some of the most exciting and innovative projects, including sports arenas/stadiums, mixed use developments and commercial buildings. The role You will integrate with all design disciplines and specialists to establish client requirements and provide engineered solutions to meet the clients expectations and budgets. You will be working with an experienced team, who will help you grow professionally, to assist delivery of this critical element of their built environment engineering solutions. This is a great opportunity for the right person to gain fantastic experience within a unique and energetic team atmosphere dealing with the world s most iconic venues. Qualifications A degree in Electronic Engineering or an ICT related degree preferred or else an industry focused diploma. Data Networking essentials such as Cisco Certified Network Associate or similar Working towards BISCI qualification or other relevant recognised industry qualification or hold RCDD. Experience designing infrastructure systems for telecommunications/data structured cabling, audio-visual, security, network, and/or wireless systems for architectural projects. Experienced in technology within the built environment. Candidates should have experience and understanding of the RIBA process, stages, and expected level of deliverable at each stage. Demonstrating project planning, briefing to technical design task delivery, task quality control procedures, resource planning and working with budgets Experience of CDM Regulations and designer responsibilities Experience with AutoCAD, REVIT and Bluebeam Revu preferred. Excellent interpersonal communication skills with attention to detail Construction (on-onsite / off-site) site monitoring of works and witness testing of ICT systems Team-working ethos The Benefits Competitive salary £60,000 to £67,000 depending on experience and skills Pension Private Health insurance Life insurance Educational and professional development opportunities 23 days holiday plus public holidays For more information regarding the role, please contact Stephen Tiigah (url removed)
An exciting opportunity for a Network Engineer in the technology industry has arisen in Wigan. The role requires an individual with a deep understanding of network infrastructure who can maintain and improve our client's systems. This is a client facing opportunity for someone with a passion for network infrastructure who is looking to develop with an organisation. Client Details Michael Page has partnered exclusively with a market-leading player in the technology industry with under 100 employees. They have a strong commitment to driving innovation and delivering quality services to their customers. Headquartered in Wigan, they have a vast network of clients globally and are dedicated to creating an inclusive work environment. They are a family-run business at heart and have expanded at an exponential growth rate, working with large brands they are a key player in the technology solution provider space. The successful Network Engineer will become a pillar in this fast growing team and have the opportunity to develop and gain qualifications to become an expert in the network space. Description This Network Engineer will be joining a team of 4, within this team the successful candidate will report into the Senior Network Engineer. This team is overseen by the Head of Operations, this role will encompass the following but not limited too: Design and implement functional network infrastructure with assistance from a supportive team. Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure. Analyse network traffic and provide capacity planning solutions. Monitor network performance and integrity. Support NOC BAU, acting as an escalation point and providing training where needed. Maintain complete technical documentation. Liaise with almost all departments of the business and provide assistance and network solutions. Attend SWAT calls with senior external customers. Assist of major project work. Suggest improvements to network performance, capacity, and scalability Ensure data security through access controls, backups, and firewalls. Profile A successful Network Engineer should have: A CCNA/CCNP qualification or relevant experience. Proven experience in a network engineer role. Great customer service with the willingness to go the extra mile. Ability to work independently as well as in conjunction with a team. A passion for network infrastructure partnered with a driven and ambitious attitude. Hands-on experience in networking, routing, and switching (e.g. Subnet masks, SD-WAN, IPSec, WAN/LAN technologies) Excellent knowledge of best practices around management, control, and monitoring of server infrastructure Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution Ability to set up and configure server hardware Desirables: - Experience with PCI-DSS. - Examples of previous network solution project work. - Stakeholder management and experience with external customers. If you are passionate about Network infrastructure and have some relevant experience please apply! The network solutions that are provided are simple, with ease of implementation. Job Offer A salary range of 42,000- 45,000 per annum Great work-life balance (with hours of 9am-5pm) This role is 5 days a week onsite. An opportunity to be part of a diverse and inclusive team. Opportunities to gain further qualifications. If you're a Network Engineer looking for a new challenge in Wigan, don't hesitate to apply today.
May 15, 2024
Full time
An exciting opportunity for a Network Engineer in the technology industry has arisen in Wigan. The role requires an individual with a deep understanding of network infrastructure who can maintain and improve our client's systems. This is a client facing opportunity for someone with a passion for network infrastructure who is looking to develop with an organisation. Client Details Michael Page has partnered exclusively with a market-leading player in the technology industry with under 100 employees. They have a strong commitment to driving innovation and delivering quality services to their customers. Headquartered in Wigan, they have a vast network of clients globally and are dedicated to creating an inclusive work environment. They are a family-run business at heart and have expanded at an exponential growth rate, working with large brands they are a key player in the technology solution provider space. The successful Network Engineer will become a pillar in this fast growing team and have the opportunity to develop and gain qualifications to become an expert in the network space. Description This Network Engineer will be joining a team of 4, within this team the successful candidate will report into the Senior Network Engineer. This team is overseen by the Head of Operations, this role will encompass the following but not limited too: Design and implement functional network infrastructure with assistance from a supportive team. Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure. Analyse network traffic and provide capacity planning solutions. Monitor network performance and integrity. Support NOC BAU, acting as an escalation point and providing training where needed. Maintain complete technical documentation. Liaise with almost all departments of the business and provide assistance and network solutions. Attend SWAT calls with senior external customers. Assist of major project work. Suggest improvements to network performance, capacity, and scalability Ensure data security through access controls, backups, and firewalls. Profile A successful Network Engineer should have: A CCNA/CCNP qualification or relevant experience. Proven experience in a network engineer role. Great customer service with the willingness to go the extra mile. Ability to work independently as well as in conjunction with a team. A passion for network infrastructure partnered with a driven and ambitious attitude. Hands-on experience in networking, routing, and switching (e.g. Subnet masks, SD-WAN, IPSec, WAN/LAN technologies) Excellent knowledge of best practices around management, control, and monitoring of server infrastructure Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution Ability to set up and configure server hardware Desirables: - Experience with PCI-DSS. - Examples of previous network solution project work. - Stakeholder management and experience with external customers. If you are passionate about Network infrastructure and have some relevant experience please apply! The network solutions that are provided are simple, with ease of implementation. Job Offer A salary range of 42,000- 45,000 per annum Great work-life balance (with hours of 9am-5pm) This role is 5 days a week onsite. An opportunity to be part of a diverse and inclusive team. Opportunities to gain further qualifications. If you're a Network Engineer looking for a new challenge in Wigan, don't hesitate to apply today.
My client is a Yorkshire-bred Managed Service Provider who has been successfully supporting small-to-medium local businesses for over 30 years. They rank highly with customer satisfaction and staff satisfaction. They have a plethora of development opportunities for their staff ranging from paid-for certified qualifications and on-the-job training. Due to a huge winning streak of gaining new clients, they're looking to expand their 1st Line Service Desk team. Read below to find out more: 1st Line Service Desk Engineer Edinburgh/Onsite 20,000 - 26,000 Day-to-Day: Supporting the Service Desk in a 1st Line capacity Collaborating with your team and the escalation team to find a resolution for your clients Supporting their growing base of small-to-medium clients Ensuring infrastructure and critical services are running smoothly. Being the first point of contact for the varied client base Providing technical support in a clear and communicative way Required Skills: Active Directory Office 365 Windows Server Networking/Routers/Switches Great communication skills Strong 1st Line IT knowledge Company Benefits: A massive focus on mentoring company-wide Appraisals every 6 months - so you know you're on track for your progression plans Paid for certifications 30 days paid annual leave 6 Paid for training days Office shutdown from Christmas Eve to New Year's Day Cycle-to-work scheme Sick pay If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
My client is a Yorkshire-bred Managed Service Provider who has been successfully supporting small-to-medium local businesses for over 30 years. They rank highly with customer satisfaction and staff satisfaction. They have a plethora of development opportunities for their staff ranging from paid-for certified qualifications and on-the-job training. Due to a huge winning streak of gaining new clients, they're looking to expand their 1st Line Service Desk team. Read below to find out more: 1st Line Service Desk Engineer Edinburgh/Onsite 20,000 - 26,000 Day-to-Day: Supporting the Service Desk in a 1st Line capacity Collaborating with your team and the escalation team to find a resolution for your clients Supporting their growing base of small-to-medium clients Ensuring infrastructure and critical services are running smoothly. Being the first point of contact for the varied client base Providing technical support in a clear and communicative way Required Skills: Active Directory Office 365 Windows Server Networking/Routers/Switches Great communication skills Strong 1st Line IT knowledge Company Benefits: A massive focus on mentoring company-wide Appraisals every 6 months - so you know you're on track for your progression plans Paid for certifications 30 days paid annual leave 6 Paid for training days Office shutdown from Christmas Eve to New Year's Day Cycle-to-work scheme Sick pay If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Infrastructure/Network Engineer ONSITE 40,000 + Over Time and On call allowance Join a dynamic team as an Infrastructure/ Network Engineer, responsible for managing and supporting network and server infrastructure solutions across multiple UK businesses. Collaborate with the Infrastructure Manager to shape regional infrastructure strategies. Utilise your expertise in core technologies such as HPE, VMware, Microsoft SQL, Veeam, and Cisco/Meraki to ensure optimal system performance and availability. Key Responsibilities: Manage and monitor installed infrastructure, ensuring high availability. Analyse existing infrastructure for performance enhancements. Install, configure, and maintain operating systems and tools. Liaise with vendors and internal IT teams for issue resolution. Implement backup and restore strategies, ensuring IT DRP/BCP compliance. Lead IT asset management and asset care activities. Provide escalation support for infrastructure incidents and challenges. Ensure compliance with software licensing and data protection regulations. Maintain tidy and secure IT environments, adhering to cybersecurity strategies. Qualifications and Skills: Proven experience in infrastructure implementation and administration. Leadership skills with the ability to lead IT teams effectively. Industry experience in manufacturing, supply chain, or retail sectors preferred. Strong communication and organisational skills. Excellent problem-solving abilities in both reactive and proactive environments. Understanding of security standards and protocols.
May 15, 2024
Full time
Infrastructure/Network Engineer ONSITE 40,000 + Over Time and On call allowance Join a dynamic team as an Infrastructure/ Network Engineer, responsible for managing and supporting network and server infrastructure solutions across multiple UK businesses. Collaborate with the Infrastructure Manager to shape regional infrastructure strategies. Utilise your expertise in core technologies such as HPE, VMware, Microsoft SQL, Veeam, and Cisco/Meraki to ensure optimal system performance and availability. Key Responsibilities: Manage and monitor installed infrastructure, ensuring high availability. Analyse existing infrastructure for performance enhancements. Install, configure, and maintain operating systems and tools. Liaise with vendors and internal IT teams for issue resolution. Implement backup and restore strategies, ensuring IT DRP/BCP compliance. Lead IT asset management and asset care activities. Provide escalation support for infrastructure incidents and challenges. Ensure compliance with software licensing and data protection regulations. Maintain tidy and secure IT environments, adhering to cybersecurity strategies. Qualifications and Skills: Proven experience in infrastructure implementation and administration. Leadership skills with the ability to lead IT teams effectively. Industry experience in manufacturing, supply chain, or retail sectors preferred. Strong communication and organisational skills. Excellent problem-solving abilities in both reactive and proactive environments. Understanding of security standards and protocols.
3rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3rd Line Support Engineer you will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation. Role & Responsibilities: Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments. Respond to service desk phone calls and tickets as needed Respond to ticket escalations from 1st & 2nd line queues Contribute to the maintenance and documentation of infrastructure Undertake change management of systems Undertake project design and implementation Monitor and design system monitoring tools Contribute to infrastructure reporting Provide an escalation point for out-of-hours and weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong Microsoft product support skills Networking Skills Cloud System management Desirable: MSP background highly beneficial Package: £40-£45k depending on skills & experience 25 days annual leave + bank holiday Pension Scheme L&D Career development plan + training courses Fully onsite + client visits when required Monday-Friday 8:30am-5:30pm No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional) Shift Allocation, out of hours and weekend escalation point Out of works hours work paid at 1.5
May 15, 2024
Full time
3rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3rd Line Support Engineer you will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation. Role & Responsibilities: Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments. Respond to service desk phone calls and tickets as needed Respond to ticket escalations from 1st & 2nd line queues Contribute to the maintenance and documentation of infrastructure Undertake change management of systems Undertake project design and implementation Monitor and design system monitoring tools Contribute to infrastructure reporting Provide an escalation point for out-of-hours and weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong Microsoft product support skills Networking Skills Cloud System management Desirable: MSP background highly beneficial Package: £40-£45k depending on skills & experience 25 days annual leave + bank holiday Pension Scheme L&D Career development plan + training courses Fully onsite + client visits when required Monday-Friday 8:30am-5:30pm No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional) Shift Allocation, out of hours and weekend escalation point Out of works hours work paid at 1.5
Job title: 2nd Line Support Engineer Location: Peterborough (onsite) Salary: 30-35,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2nd line Engineer to their established customer support team. This is an exciting opportunity to gain hands on experience across a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers. This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs. Training and mentorship will be provided throughout, but we would be looking for an individual with a strong basis of knowledge around infrastructure support. Required Experience Previous 2nd line level experience in either an internal facing or MSP environment. Excellent communication and customer service skills. Experience troubleshooting both software and hardware issues, and able to create methodical solutions. Experience in deploying onsite hardware and software deployments. Strong experience with Microsoft AD and Exchange. Knowledge of Windows server. Networking experience including switch configuration, routing protocols, Firewalls, and VPNs. If you'd be interested in finding out more details about this position, please apply with an up-to-date copy of your CV. 2nd line Support Engineer / Infrastructure Support / Support Analyst / Managed Service Provider / Hardware / Software / Windows / Microsoft Office 365
May 15, 2024
Full time
Job title: 2nd Line Support Engineer Location: Peterborough (onsite) Salary: 30-35,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2nd line Engineer to their established customer support team. This is an exciting opportunity to gain hands on experience across a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers. This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs. Training and mentorship will be provided throughout, but we would be looking for an individual with a strong basis of knowledge around infrastructure support. Required Experience Previous 2nd line level experience in either an internal facing or MSP environment. Excellent communication and customer service skills. Experience troubleshooting both software and hardware issues, and able to create methodical solutions. Experience in deploying onsite hardware and software deployments. Strong experience with Microsoft AD and Exchange. Knowledge of Windows server. Networking experience including switch configuration, routing protocols, Firewalls, and VPNs. If you'd be interested in finding out more details about this position, please apply with an up-to-date copy of your CV. 2nd line Support Engineer / Infrastructure Support / Support Analyst / Managed Service Provider / Hardware / Software / Windows / Microsoft Office 365
CBSbutler Holdings Limited trading as CBSbutler
Farnborough, Hampshire
Role: NSX-T Engineer Location: Onsite in Farnborough Rate: circa 550 per day inside ir35 We are looking for an experienced DV cleared NSX-T Engineer to join our client replacing a large complex Enterprise infrastructure. You will be a skilled Network Engineer with expertise in VMware NSX-T, F5 and VMware AVI within a Hyperconverged Infrastructure environment (HCI), Role and Responsibilities + Design, implement, and maintain network architectures and solutions using NSX-T, AVI + Lead the deployment and configuration of NSX-T components. Key Skills + VMWare NSX-T + VMware AVI Load Balancers + DV clearance If you are interested in discussing this NSX-T Engineer role further, please send your updated CV to (url removed) CBSbutler is acting as an employment business for this role.
May 15, 2024
Contractor
Role: NSX-T Engineer Location: Onsite in Farnborough Rate: circa 550 per day inside ir35 We are looking for an experienced DV cleared NSX-T Engineer to join our client replacing a large complex Enterprise infrastructure. You will be a skilled Network Engineer with expertise in VMware NSX-T, F5 and VMware AVI within a Hyperconverged Infrastructure environment (HCI), Role and Responsibilities + Design, implement, and maintain network architectures and solutions using NSX-T, AVI + Lead the deployment and configuration of NSX-T components. Key Skills + VMWare NSX-T + VMware AVI Load Balancers + DV clearance If you are interested in discussing this NSX-T Engineer role further, please send your updated CV to (url removed) CBSbutler is acting as an employment business for this role.
IT EngineerLocation: West Yorkshire - LeedsSalary: £25000-£35000 + On Call Benefits: Training/Progression/Great Tech/Hybrid Working A leading organisation specialising in providing high quality services are looking for a Senior IT Support Engineer. As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations. The successful candidate will be providing technical support to our clients wide variety of customers. This will be provided both onsite and remotely and you will be resolving server, application, networking and hardware incidents in an efficient manner. Responsibilities include: • Resolving incidents and issues directly from customers and escalation from 1st Line teams• Executing client server changes accurately and effectively• Adhering and responding to agreed SLAs• Administer routine server tasks and respond to alerts• Assisting with customer project work where necessary• Taking ownership of customer issues• Occasional travel to client sites Essential Skills and Experience Required • Experience working in a similar role• Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy• Strong understanding of Windows Server• Experience working with virtualised servers/VMware/HyperV• Experience working with Networking Technologies• Ability to work in a proactive way in a fast-paced environment• Excellent written and communication skills• Strong understanding of Firewall and Security principles• Basic understanding of working within SLAs• Understanding of ITIL processes• Full UK Driving License Next Steps? If you would like to know anything more about this role or even just want to hear what other IT Support/Infrastructure positions I have that may also be a good match for you then please apply to this advert or email me directly @ You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion
May 15, 2024
Full time
IT EngineerLocation: West Yorkshire - LeedsSalary: £25000-£35000 + On Call Benefits: Training/Progression/Great Tech/Hybrid Working A leading organisation specialising in providing high quality services are looking for a Senior IT Support Engineer. As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations. The successful candidate will be providing technical support to our clients wide variety of customers. This will be provided both onsite and remotely and you will be resolving server, application, networking and hardware incidents in an efficient manner. Responsibilities include: • Resolving incidents and issues directly from customers and escalation from 1st Line teams• Executing client server changes accurately and effectively• Adhering and responding to agreed SLAs• Administer routine server tasks and respond to alerts• Assisting with customer project work where necessary• Taking ownership of customer issues• Occasional travel to client sites Essential Skills and Experience Required • Experience working in a similar role• Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy• Strong understanding of Windows Server• Experience working with virtualised servers/VMware/HyperV• Experience working with Networking Technologies• Ability to work in a proactive way in a fast-paced environment• Excellent written and communication skills• Strong understanding of Firewall and Security principles• Basic understanding of working within SLAs• Understanding of ITIL processes• Full UK Driving License Next Steps? If you would like to know anything more about this role or even just want to hear what other IT Support/Infrastructure positions I have that may also be a good match for you then please apply to this advert or email me directly @ You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion
2nd Line Support Engineer - South East London/Kent - 28,000 - 36,000 + Excellent Benefits Overview: This position requires you to have a full UK driving licences and access to a vehicle An excellent opportunity has arisen with an award winning managed service provider for a Desktop Support Engineer to administer and support the customer's infrastructure, delivering 2nd line support. You will ensure the progression and swift resolution of calls logged with the Service Desk whilst managing client expectations in line with Service Level Agreements. Role & Responsibilities: Handle escalated calls from 1st line Service Desk team Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and pro-active maintenance Essential Skills & Experience: Minimum 3+ years experience on a helpdesk or technical support role Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Experience managing Azure, primarily Virtual Machine Infrastructure Good knowledge of Hyper-V and VMware ESX Strong knowledge of Microsoft Exchange Server, Office 365, SharePoint and Azure AD Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Experience in managing Cisco switches and routers. Knowledge of Windows Script Host/VBScript/ PowerShell Desirable: Previous experience working for a Managed Service Provider or Consultancy Package: Basic salary ranging from 28,000 - 36,000 Hybrid working - 3 days onsite, 2 days WFH Excellent benefits package 25 days holiday Pension scheme
May 15, 2024
Full time
2nd Line Support Engineer - South East London/Kent - 28,000 - 36,000 + Excellent Benefits Overview: This position requires you to have a full UK driving licences and access to a vehicle An excellent opportunity has arisen with an award winning managed service provider for a Desktop Support Engineer to administer and support the customer's infrastructure, delivering 2nd line support. You will ensure the progression and swift resolution of calls logged with the Service Desk whilst managing client expectations in line with Service Level Agreements. Role & Responsibilities: Handle escalated calls from 1st line Service Desk team Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and pro-active maintenance Essential Skills & Experience: Minimum 3+ years experience on a helpdesk or technical support role Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Experience managing Azure, primarily Virtual Machine Infrastructure Good knowledge of Hyper-V and VMware ESX Strong knowledge of Microsoft Exchange Server, Office 365, SharePoint and Azure AD Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Experience in managing Cisco switches and routers. Knowledge of Windows Script Host/VBScript/ PowerShell Desirable: Previous experience working for a Managed Service Provider or Consultancy Package: Basic salary ranging from 28,000 - 36,000 Hybrid working - 3 days onsite, 2 days WFH Excellent benefits package 25 days holiday Pension scheme
Job Title: Senior Networks Engineer Location: Swindon Salary: £50k to £60k per annum Reporting into the Enterprise Systems Manager, you will be pivotal in supporting the business by delivering business transformation projects, assisting with re-sites, network planning and maintenance, providing DMZ services, managing projects tasks, and providing support to the business on technical infrastructure matters. You will already be familiar with delivering complex infrastructure solutions, from desktop / PC solutions to complex datacentre configurations and everything in between. We are looking for a Senior Networks engineer with exposure to: SD-WAN Management of the whole network End to end Cisco network switches, firewalls and Meraki Devices Cloud Connectivity to Azure and AWS The role will require travel to and from various locations including our datacentre to support the physical operations of the IT network systems for the business. There will be opportunities to drive new technology benefits and really make a difference. About the Role The role offers a wide breadth of Network engineering technology and deployments Our client is currently re-architecting our network and introducing micro-segmentation to enhance our overall network security The take-up of cloud services is now growing in momentum. We are looking to strengthen our integration with the major cloud providers whilst enforcing security and providing flexibility to our system developers and end user What we can offer you Not only do we offer free onsite parking and competitive salary but you ll also have access to: Company funded Health Cash Plan providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About you This is an exciting opportunity for an experienced networks engineer with experience on modern Cisco and Cloud network architectures. The role is challenging for the right person willing to work within a dynamic environment with a small, enthusiastic, and experienced team, running a variety of different projects. We are looking for a candidate who has worked in a medium to large size business with multiple geographic locations and several hundreds or thousands of users. The following certifications are desired CCNA/CCNP and AWS (Amazon Web Services) Network and other cloud specialist knowledge with a minimum of 5 years relevant industry experience. The ideal candidate will have skills in designing, capable of delivering complex infrastructure tasks and running multiple projects and you should have a very high knowledge of technology and infrastructure systems backed with a number of years of practical experience support and administration of datacentre and distributed network systems. You will also be required to communicate with various parts of the business, including senior business managers and other colleagues and therefore excellent communication skills are a necessity. You will be required to produce technical solutions to business problems, working with the team members to build a practical, cost-effective solution whether that encompasses networks, telephony, print solutions, access points maintenance, remote working, system architecture, and all aspects of the technical modern day systems infrastructure including Cloud computing, Office 365 and datacentre solutions.
May 15, 2024
Full time
Job Title: Senior Networks Engineer Location: Swindon Salary: £50k to £60k per annum Reporting into the Enterprise Systems Manager, you will be pivotal in supporting the business by delivering business transformation projects, assisting with re-sites, network planning and maintenance, providing DMZ services, managing projects tasks, and providing support to the business on technical infrastructure matters. You will already be familiar with delivering complex infrastructure solutions, from desktop / PC solutions to complex datacentre configurations and everything in between. We are looking for a Senior Networks engineer with exposure to: SD-WAN Management of the whole network End to end Cisco network switches, firewalls and Meraki Devices Cloud Connectivity to Azure and AWS The role will require travel to and from various locations including our datacentre to support the physical operations of the IT network systems for the business. There will be opportunities to drive new technology benefits and really make a difference. About the Role The role offers a wide breadth of Network engineering technology and deployments Our client is currently re-architecting our network and introducing micro-segmentation to enhance our overall network security The take-up of cloud services is now growing in momentum. We are looking to strengthen our integration with the major cloud providers whilst enforcing security and providing flexibility to our system developers and end user What we can offer you Not only do we offer free onsite parking and competitive salary but you ll also have access to: Company funded Health Cash Plan providing cash back for everyday healthcare costs such as dental, optical and physiotherapy 5% match pension 25 days holiday plus holiday buy scheme 24/7 E-Learning modules, Training and Development opportunities Sharesave Scheme, Cycle to work schemes, Health cash plan Colleague Assistance Programme & Colleague referral scheme About you This is an exciting opportunity for an experienced networks engineer with experience on modern Cisco and Cloud network architectures. The role is challenging for the right person willing to work within a dynamic environment with a small, enthusiastic, and experienced team, running a variety of different projects. We are looking for a candidate who has worked in a medium to large size business with multiple geographic locations and several hundreds or thousands of users. The following certifications are desired CCNA/CCNP and AWS (Amazon Web Services) Network and other cloud specialist knowledge with a minimum of 5 years relevant industry experience. The ideal candidate will have skills in designing, capable of delivering complex infrastructure tasks and running multiple projects and you should have a very high knowledge of technology and infrastructure systems backed with a number of years of practical experience support and administration of datacentre and distributed network systems. You will also be required to communicate with various parts of the business, including senior business managers and other colleagues and therefore excellent communication skills are a necessity. You will be required to produce technical solutions to business problems, working with the team members to build a practical, cost-effective solution whether that encompasses networks, telephony, print solutions, access points maintenance, remote working, system architecture, and all aspects of the technical modern day systems infrastructure including Cloud computing, Office 365 and datacentre solutions.