The Schools of King Edward VI in Birmingham
Birmingham, UK
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Jun 23, 2023
Full time
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
JOB TITLE: Software Engineer (SQL) SALARY: The salary banding for this role is £45,954 - £51,060 LOCATION: Leeds HOURS: 35 hours, full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Our aim is to build a forward-thinking engineering capability that supports the business in delivering high quality, efficient and positive impact outcomes for customers. Our Software Engineers ensure the products we deliver are fit for purpose and meet the quality and standards that our customers expect. This role is within the Stockbroking Lab which supports Halifax Share Dealing LTD (HSDL) on a range of initiatives using agile tools and methodologies to deliver iterative change safely for the Group and our customers. Within the lab there are six feature teams working on initiatives through route to live. You'll be placed into one of these teams. Working collaboratively with the Customer Journey Manager, Product Owner, Technical Delivery Manager, and other team members you'll be delivering a variety of initiatives across the platform. As an engineer you'll need to be a proficient developer and be able to turn requirements into stories when delivering change across the application estate. You'll manage and merge changes, alongside the other feature teams, as we work towards releasing the changes into production and deliver value to our customers. What does an average week look like? Agile ceremonies such as the daily team Synchronisation, backlog planning and prioritisation sessions and retrospectives Collectively come together daily on Lab Synchronisation meeting to update on progress and issues/blockers Writing code for Oracle and SQL server databases Supporting build and test, supporting live planning and supporting any service incidents Productionising code via our DevOps pipeline Using your problem-solving skills to come up with innovative solutions! Why Lloyds Banking Group Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the recruitment process, just let us know. What you'll need Proficiency in PL/SQL programming language is essential. Strong understanding of SQL and query performance tuning is a must Experience with shell scripting Experience in development tools such as Toad, SQL Developer and Microsoft SQL Server Management Studio Experience with Microsoft DBMS. Strong problem-solving skills to identify and resolve issues related to code and database performance. Experience in managing source code with GitHub. Experience in DevOps tooling (Jenkins, Urban Code and SonarQube) And any experience of these would be really useful Developing in Microsoft technologies (.NET and ASP) would be beneficial. Understanding of agile tools to manage feature team activity (JIRA and Confluence) Able to understand business requirements and replay them into technical stories and see these through delivery as well as giving updates to non-technical parties. Be comfortable taking on tasks outside your engineering discipline to benefit your team and keep delivery on track. Happy to support the on-call rota for applications within your area of technical expertise. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
May 11, 2024
Full time
JOB TITLE: Software Engineer (SQL) SALARY: The salary banding for this role is £45,954 - £51,060 LOCATION: Leeds HOURS: 35 hours, full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Our aim is to build a forward-thinking engineering capability that supports the business in delivering high quality, efficient and positive impact outcomes for customers. Our Software Engineers ensure the products we deliver are fit for purpose and meet the quality and standards that our customers expect. This role is within the Stockbroking Lab which supports Halifax Share Dealing LTD (HSDL) on a range of initiatives using agile tools and methodologies to deliver iterative change safely for the Group and our customers. Within the lab there are six feature teams working on initiatives through route to live. You'll be placed into one of these teams. Working collaboratively with the Customer Journey Manager, Product Owner, Technical Delivery Manager, and other team members you'll be delivering a variety of initiatives across the platform. As an engineer you'll need to be a proficient developer and be able to turn requirements into stories when delivering change across the application estate. You'll manage and merge changes, alongside the other feature teams, as we work towards releasing the changes into production and deliver value to our customers. What does an average week look like? Agile ceremonies such as the daily team Synchronisation, backlog planning and prioritisation sessions and retrospectives Collectively come together daily on Lab Synchronisation meeting to update on progress and issues/blockers Writing code for Oracle and SQL server databases Supporting build and test, supporting live planning and supporting any service incidents Productionising code via our DevOps pipeline Using your problem-solving skills to come up with innovative solutions! Why Lloyds Banking Group Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the recruitment process, just let us know. What you'll need Proficiency in PL/SQL programming language is essential. Strong understanding of SQL and query performance tuning is a must Experience with shell scripting Experience in development tools such as Toad, SQL Developer and Microsoft SQL Server Management Studio Experience with Microsoft DBMS. Strong problem-solving skills to identify and resolve issues related to code and database performance. Experience in managing source code with GitHub. Experience in DevOps tooling (Jenkins, Urban Code and SonarQube) And any experience of these would be really useful Developing in Microsoft technologies (.NET and ASP) would be beneficial. Understanding of agile tools to manage feature team activity (JIRA and Confluence) Able to understand business requirements and replay them into technical stories and see these through delivery as well as giving updates to non-technical parties. Be comfortable taking on tasks outside your engineering discipline to benefit your team and keep delivery on track. Happy to support the on-call rota for applications within your area of technical expertise. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Clearwater People Solutions
Leicester, Leicestershire
IT Incident Manager Are you ready to take charge of IT incidents, problems, and service requests? I am seeking a dynamic individual to join a team as an IT Incident Manager. In this pivotal role, you'll play a crucial part in ensuring the smooth operation of IT services by managing incidents, problems, and service requests effectively. Key Responsibilities for the IT Incident Manager: Serve as the primary point of contact during incidents, driving resolution with clear and effective communication. Lead as the Major Incident Manager during outages, providing timely updates and maintaining stakeholder communication. Maintain meticulous documentation of incidents, problems, and service requests, ensuring quality and completeness. Utilize strong analytical skills to identify trends and patterns in incident and problem data. Coordinate with stakeholders to ensure SLAs and KPIs are consistently met, delivering top-tier support to our business users. Facilitate regular meetings such as outage reviews to foster stakeholder communication and collaboration. Interface with Change and Configuration Management activities as necessary. Ensure compliance with Information Security processes and regulations. Key skills for the IT Incident Manager: Minimum 5 years' experience managing ITIL processes in medium to large organizations. Proficiency with helpdesk ticketing systems (ITSM tools) and IT Applications/Infrastructure. ITIL Foundation qualification is a must. Proven experience handling major incidents and crisis management. Exceptional customer service, communication, teamwork, and interpersonal skills. Ability to manage multiple priorities and stakeholders in a fast-paced environment. Willingness to engage in continuous learning and training initiatives. If you're ready to lead IT incident, problem, and service request management and thrive in a dynamic environment, apply now! Let's shape the future of IT together.
May 10, 2024
Full time
IT Incident Manager Are you ready to take charge of IT incidents, problems, and service requests? I am seeking a dynamic individual to join a team as an IT Incident Manager. In this pivotal role, you'll play a crucial part in ensuring the smooth operation of IT services by managing incidents, problems, and service requests effectively. Key Responsibilities for the IT Incident Manager: Serve as the primary point of contact during incidents, driving resolution with clear and effective communication. Lead as the Major Incident Manager during outages, providing timely updates and maintaining stakeholder communication. Maintain meticulous documentation of incidents, problems, and service requests, ensuring quality and completeness. Utilize strong analytical skills to identify trends and patterns in incident and problem data. Coordinate with stakeholders to ensure SLAs and KPIs are consistently met, delivering top-tier support to our business users. Facilitate regular meetings such as outage reviews to foster stakeholder communication and collaboration. Interface with Change and Configuration Management activities as necessary. Ensure compliance with Information Security processes and regulations. Key skills for the IT Incident Manager: Minimum 5 years' experience managing ITIL processes in medium to large organizations. Proficiency with helpdesk ticketing systems (ITSM tools) and IT Applications/Infrastructure. ITIL Foundation qualification is a must. Proven experience handling major incidents and crisis management. Exceptional customer service, communication, teamwork, and interpersonal skills. Ability to manage multiple priorities and stakeholders in a fast-paced environment. Willingness to engage in continuous learning and training initiatives. If you're ready to lead IT incident, problem, and service request management and thrive in a dynamic environment, apply now! Let's shape the future of IT together.
A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to 47k Bonus - paid Quarterly Flexible hours Remote working (2 days) And much more
May 10, 2024
Full time
A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. To be considered for the Problem manager position, you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to 47k Bonus - paid Quarterly Flexible hours Remote working (2 days) And much more
Job Title: SAP BASIS Administrator Location: Glenrothes or Harlow - (Hybrid working up to 2 days a week on site with occasional travel to our main UK sites. Raytheon UK has an opportunity for an experienced SAP BASIS professional. The function sits within the Digital Technology team and is responsible for the delivery and support of SAP Basis to all UK based divisions to successfully enable operational business and operational delivery. This role is responsible for supporting and maintaining the full application life cycle and day-to-day operation along with servicing any new business requirements / configuration changes and new stand-ups, utilising industry standard best practice. It will also play a major part in understanding new business requirements, testing and integration other applications to integrate data between application. Reporting to the SAP Service Owner, the successful candidate shall manage, operate, improve, maintain, and report on the performance of the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Primary Skills:- SAP BASIS & SQL Database Administration. Secondary Skills:- Windows Server administration as per SAP requirement Key Accountabilities:- Member of the BIS Team reporting to SAP Service Owner Provide Operational Support in the areas SAP BASIS, Solution Manager, BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be carried out by SAP BASIS Administrator SAP / SQL / OS memory management, Performance tuning Change & Transport Management Manage & change SAP Profiles. SAP Job Management (BPA & SAP) Printer/Spool Management Workload issues in SAP SAP Process Management Application of Support Packs & Support Stacks Preform Kernel Upgrades Preform system refresh/copies. Preform system client copies Monitoring of Integration with PI systems ERP & BI System monitoring Batch Management (Redwood) SAP client Management Security Management(SOD, new roles built) ALE / IDOC Admin SQL Database administration(Space management) System Maintenance(stop/start, profile parameters etc) Archiving of tech. objects Netweaver Admin Java administration and troubleshooting XI Basis administration SOLMAN Administration (SMSY, MOPZ, EWA, BPM) SLD administration SQL & Application upgrades( ERP, BW, XI) Support Pack upgrades Applying addon's (ST-PI, ST/A-PI) Proper understanding of Pre-steps and post-steps of upgrades Preform different types of version upgrade (new version / EHP ) Management of SAP Content Server (OAC0, MAX DB) Provide on call capabilities Preform out of hours maintenance for SAP systems Understanding of ABAP programming Preform first line debugging of ABAP issues.
May 10, 2024
Full time
Job Title: SAP BASIS Administrator Location: Glenrothes or Harlow - (Hybrid working up to 2 days a week on site with occasional travel to our main UK sites. Raytheon UK has an opportunity for an experienced SAP BASIS professional. The function sits within the Digital Technology team and is responsible for the delivery and support of SAP Basis to all UK based divisions to successfully enable operational business and operational delivery. This role is responsible for supporting and maintaining the full application life cycle and day-to-day operation along with servicing any new business requirements / configuration changes and new stand-ups, utilising industry standard best practice. It will also play a major part in understanding new business requirements, testing and integration other applications to integrate data between application. Reporting to the SAP Service Owner, the successful candidate shall manage, operate, improve, maintain, and report on the performance of the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Primary Skills:- SAP BASIS & SQL Database Administration. Secondary Skills:- Windows Server administration as per SAP requirement Key Accountabilities:- Member of the BIS Team reporting to SAP Service Owner Provide Operational Support in the areas SAP BASIS, Solution Manager, BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be carried out by SAP BASIS Administrator SAP / SQL / OS memory management, Performance tuning Change & Transport Management Manage & change SAP Profiles. SAP Job Management (BPA & SAP) Printer/Spool Management Workload issues in SAP SAP Process Management Application of Support Packs & Support Stacks Preform Kernel Upgrades Preform system refresh/copies. Preform system client copies Monitoring of Integration with PI systems ERP & BI System monitoring Batch Management (Redwood) SAP client Management Security Management(SOD, new roles built) ALE / IDOC Admin SQL Database administration(Space management) System Maintenance(stop/start, profile parameters etc) Archiving of tech. objects Netweaver Admin Java administration and troubleshooting XI Basis administration SOLMAN Administration (SMSY, MOPZ, EWA, BPM) SLD administration SQL & Application upgrades( ERP, BW, XI) Support Pack upgrades Applying addon's (ST-PI, ST/A-PI) Proper understanding of Pre-steps and post-steps of upgrades Preform different types of version upgrade (new version / EHP ) Management of SAP Content Server (OAC0, MAX DB) Provide on call capabilities Preform out of hours maintenance for SAP systems Understanding of ABAP programming Preform first line debugging of ABAP issues.
Storage and Platform Infrastructure Engineer A fantastic opportunity to work with one of our key clients as a Storage and Platform Engineer. Location: Hybrid working - Office location is Cambridge / London Salary: 37,000 - 43,000 plus overtime and benefits Perks: 30 days holiday + bank holidays Role description: Provide a range of infrastructure solutions, prioritising tasks to meet agreed service levels. Document results and escalate issues when necessary. Implement, maintain, and improve systems and services according to ICT architecture and governance standards. Utilize designated monitoring tools to track system performance and report any issues to the Lead Technical Analyst before resolving them. Adhere to operational standards and suggest system modifications when appropriate. Collaborate with various IT teams to deliver well-designed and supported IT services. Follow established procedures for handling requests and managing incidents, ensuring top-notch customer service. Investigate and resolve complex issues, serving as an escalation point for other team members. Offer technical expertise in resolving major incidents and problems, documenting solutions for future reference. Skills / Qualifications required: Degree or equivalent and relevant professional qualification. Proficient in computer systems and software with Windows, VMWare & Active Directory. Knowledge of Nutanix is highly advantageous. Hands-on experience with desktop and application virtualization in corporate settings. Skilled in deploying and configuring end-user devices on a large scale in centralized environments. Proficient in securing end-user devices using malware prevention tools. Experienced in supervising the daily tasks of technical personnel. Familiarity with installation and administration of Microsoft end-user operating systems. Understanding of popular end-user application suites. Proficiency in application packaging and virtualization utilizing technologies like Microsoft App-V and System Center Configuration Manager (SCCM), or equivalent. Knowledge of desktop virtualization using VMware vSphere or similar technologies. Competent in utilizing capacity and performance monitoring tools and interpreting their data. Awareness of relevant information technology legislation. Please apply by sending your applications to (url removed) Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
May 10, 2024
Full time
Storage and Platform Infrastructure Engineer A fantastic opportunity to work with one of our key clients as a Storage and Platform Engineer. Location: Hybrid working - Office location is Cambridge / London Salary: 37,000 - 43,000 plus overtime and benefits Perks: 30 days holiday + bank holidays Role description: Provide a range of infrastructure solutions, prioritising tasks to meet agreed service levels. Document results and escalate issues when necessary. Implement, maintain, and improve systems and services according to ICT architecture and governance standards. Utilize designated monitoring tools to track system performance and report any issues to the Lead Technical Analyst before resolving them. Adhere to operational standards and suggest system modifications when appropriate. Collaborate with various IT teams to deliver well-designed and supported IT services. Follow established procedures for handling requests and managing incidents, ensuring top-notch customer service. Investigate and resolve complex issues, serving as an escalation point for other team members. Offer technical expertise in resolving major incidents and problems, documenting solutions for future reference. Skills / Qualifications required: Degree or equivalent and relevant professional qualification. Proficient in computer systems and software with Windows, VMWare & Active Directory. Knowledge of Nutanix is highly advantageous. Hands-on experience with desktop and application virtualization in corporate settings. Skilled in deploying and configuring end-user devices on a large scale in centralized environments. Proficient in securing end-user devices using malware prevention tools. Experienced in supervising the daily tasks of technical personnel. Familiarity with installation and administration of Microsoft end-user operating systems. Understanding of popular end-user application suites. Proficiency in application packaging and virtualization utilizing technologies like Microsoft App-V and System Center Configuration Manager (SCCM), or equivalent. Knowledge of desktop virtualization using VMware vSphere or similar technologies. Competent in utilizing capacity and performance monitoring tools and interpreting their data. Awareness of relevant information technology legislation. Please apply by sending your applications to (url removed) Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a real time, mission-critical control system which is experiencing on average 8-10 major incidents a week. You will also be involved in proactive Problem identification and investigation via data gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role and Responsibilities: Undertake daily Incident Management of P1/P2 incidents, prioritising them according to their severity and urgency Solve complex problems with software and hardware to ensure incidents and service outages are resolved as quickly as possible Analyse current processes, identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements Maintain compliance with customer-related SLA parameters for incident resolution times Manage senior stakeholders based in the US and EU, ensuring there is an effective level of communication between key members Please call James Sample here at ISR to learn more
May 10, 2024
Full time
The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a real time, mission-critical control system which is experiencing on average 8-10 major incidents a week. You will also be involved in proactive Problem identification and investigation via data gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role and Responsibilities: Undertake daily Incident Management of P1/P2 incidents, prioritising them according to their severity and urgency Solve complex problems with software and hardware to ensure incidents and service outages are resolved as quickly as possible Analyse current processes, identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements Maintain compliance with customer-related SLA parameters for incident resolution times Manage senior stakeholders based in the US and EU, ensuring there is an effective level of communication between key members Please call James Sample here at ISR to learn more
Incident Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: 50k - 60k + benefits We are actively looking to secure an Incident Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Key Responsibilities: Incident Management: Lead the incident management process, ensuring that all incidents are logged, tracked, and resolved in a timely manner. Incident Process Expertise: Utilize deep knowledge and expertise in incident management processes to effectively manage incidents and minimize service disruption. Backlog Management: Support the delivery of the existing backlog, prioritizing incidents based on their impact and urgency. Communication: Communicate effectively with stakeholders at all levels, providing regular updates on incident status and progress. Problem Escalation: Escalate complex incidents to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue. Service Improvement: Identify trends and patterns in incidents to drive service improvement initiatives. Training and Mentoring: Train and mentor staff in incident management best practices, enhancing their skills and capabilities. Reporting: Generate regular reports on incident management performance, identifying trends and areas for improvement. Compliance: Ensure all incident management activities comply with company policies and regulatory requirements. Team Collaboration: Work collaboratively with other team members to ensure a high level of service is maintained at all times. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.
May 10, 2024
Full time
Incident Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: 50k - 60k + benefits We are actively looking to secure an Incident Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Key Responsibilities: Incident Management: Lead the incident management process, ensuring that all incidents are logged, tracked, and resolved in a timely manner. Incident Process Expertise: Utilize deep knowledge and expertise in incident management processes to effectively manage incidents and minimize service disruption. Backlog Management: Support the delivery of the existing backlog, prioritizing incidents based on their impact and urgency. Communication: Communicate effectively with stakeholders at all levels, providing regular updates on incident status and progress. Problem Escalation: Escalate complex incidents to the appropriate teams or individuals, ensuring that they have all the information they need to resolve the issue. Service Improvement: Identify trends and patterns in incidents to drive service improvement initiatives. Training and Mentoring: Train and mentor staff in incident management best practices, enhancing their skills and capabilities. Reporting: Generate regular reports on incident management performance, identifying trends and areas for improvement. Compliance: Ensure all incident management activities comply with company policies and regulatory requirements. Team Collaboration: Work collaboratively with other team members to ensure a high level of service is maintained at all times. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.
Do you have a passion for technology and strong leadership skills that can drive success within a data centre? We are thrilled to be working with our renowned cloud technology client who is currently looking for a Data Centre Manager to inspire their team in Edinburgh. What you will get in your new role Attractive starting salary of 50,000 - 60,000 per annum 33 days of annual leaving including public/bank holidays Your birthday off Enhanced company pension Private healthcare Free breakfast and snacks Wellbeing programme Free on-site parking Exciting team socials and events Career progression opportunities Your new employer Our client is an industry leader in hybrid cloud and IT infrastructure solutions, providing reliable and secure systems for businesses in the UK and beyond. Celebrating nearly 30 years in business, this well-established client has built trust and meaningful partnerships with many businesses to help contribute to business growth, via their innovative and safe solutions. Responsibilities within your new role As the Data Centre Manager, it's crucial to exemplify the company's values and behaviours while overseeing your team. Ensuring strict adherence to health and safety protocols is paramount for site operations. You'll be responsible for managing all maintenance procedures and contracts, both internally and with specialised subcontractors. Coordination of team resources, scheduling, and management falls within your purview. Providing recommendations for site budget proposals in alignment with established procedures is also part of your role. Driving energy efficiency within the data centre halls, particularly in optimising cooling through containment, is essential. Adhering to service management processes, including handling major incidents, change, and problem management, is critical. Additionally, you'll be tasked with hosting client tours onsite alongside sales colleagues, catering to both new and existing clients. Your experience, qualifications and personality The candidate must possess a deep understanding of industry best practices in data centre services, demonstrating expertise in technical aspects of data centre infrastructure. Familiarity with the UK regulatory framework, especially regarding health and safety legislation in the data centre sector, is essential. Knowledge of ISO 27001, 14000, and PCI standards is required. Effective communication skills are a must, along with demonstrated strong leadership qualities. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
May 10, 2024
Full time
Do you have a passion for technology and strong leadership skills that can drive success within a data centre? We are thrilled to be working with our renowned cloud technology client who is currently looking for a Data Centre Manager to inspire their team in Edinburgh. What you will get in your new role Attractive starting salary of 50,000 - 60,000 per annum 33 days of annual leaving including public/bank holidays Your birthday off Enhanced company pension Private healthcare Free breakfast and snacks Wellbeing programme Free on-site parking Exciting team socials and events Career progression opportunities Your new employer Our client is an industry leader in hybrid cloud and IT infrastructure solutions, providing reliable and secure systems for businesses in the UK and beyond. Celebrating nearly 30 years in business, this well-established client has built trust and meaningful partnerships with many businesses to help contribute to business growth, via their innovative and safe solutions. Responsibilities within your new role As the Data Centre Manager, it's crucial to exemplify the company's values and behaviours while overseeing your team. Ensuring strict adherence to health and safety protocols is paramount for site operations. You'll be responsible for managing all maintenance procedures and contracts, both internally and with specialised subcontractors. Coordination of team resources, scheduling, and management falls within your purview. Providing recommendations for site budget proposals in alignment with established procedures is also part of your role. Driving energy efficiency within the data centre halls, particularly in optimising cooling through containment, is essential. Adhering to service management processes, including handling major incidents, change, and problem management, is critical. Additionally, you'll be tasked with hosting client tours onsite alongside sales colleagues, catering to both new and existing clients. Your experience, qualifications and personality The candidate must possess a deep understanding of industry best practices in data centre services, demonstrating expertise in technical aspects of data centre infrastructure. Familiarity with the UK regulatory framework, especially regarding health and safety legislation in the data centre sector, is essential. Knowledge of ISO 27001, 14000, and PCI standards is required. Effective communication skills are a must, along with demonstrated strong leadership qualities. Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
Problem Manager Permanent Hybrid - Sheffield 2 days a week up too 70,000 We are actively looking to secure a Problem Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Problem Management: Lead the problem management process in accordance with ITIL standards, ensuring that all problems are logged, tracked, and resolved in a timely manner. Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the impact of incidents that cannot be prevented. Change Management: Collaborate with the change management team to implement fixes through the appropriate procedures. Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders. Trend Analysis: Perform trend analysis to identify patterns and trends in incidents and problems, using this information to proactively address potential issues before they impact services. Proactive Problem Management: Proactively identify and manage problems before incidents occur, using trend analysis and other predictive techniques. Continuous Improvement: Continually improve the problem management process in line with ITIL's principle of continual service improvement. Reporting: Generate regular reports on problem management performance, identifying trends and areas for improvement. Stakeholder Communication: Communicate effectively with stakeholders at all levels, providing regular updates on problem management activities and progress. Training and Mentoring: Train and mentor staff in problem management best practices, including trend analysis and proactive problem management. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.
May 10, 2024
Full time
Problem Manager Permanent Hybrid - Sheffield 2 days a week up too 70,000 We are actively looking to secure a Problem Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Problem Management: Lead the problem management process in accordance with ITIL standards, ensuring that all problems are logged, tracked, and resolved in a timely manner. Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the impact of incidents that cannot be prevented. Change Management: Collaborate with the change management team to implement fixes through the appropriate procedures. Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders. Trend Analysis: Perform trend analysis to identify patterns and trends in incidents and problems, using this information to proactively address potential issues before they impact services. Proactive Problem Management: Proactively identify and manage problems before incidents occur, using trend analysis and other predictive techniques. Continuous Improvement: Continually improve the problem management process in line with ITIL's principle of continual service improvement. Reporting: Generate regular reports on problem management performance, identifying trends and areas for improvement. Stakeholder Communication: Communicate effectively with stakeholders at all levels, providing regular updates on problem management activities and progress. Training and Mentoring: Train and mentor staff in problem management best practices, including trend analysis and proactive problem management. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.
Cyber Security Consultant My client is looking for Cyber Security consultants who come from a background in technical consulting and / or architecture. You will be given the opportunity to develop your skills further in a Cyber Security. you will provide support to a wide range of high-profile UK public sector and defence organisations and enable them to protect their ICT investments, and in doing so play a key role in nationally critical projects which make a real difference to people's everyday lives. You will be given the opportunity to undertake a variety of roles throughout the project lifecycle, working across a wide-ranging set of clients and cutting-edge technologies. This could include providing projects with advice and guidance on Information Assurance topics; contributing to the development of IA strategies, policies, guidance and awareness; planning and managing the delivery of a security work programme; defining security requirements; designing and implementing security architectures; or overseeing the secure development and accreditation of information systems. You will typically work on client sites, co-located with other project members, including client staff, colleagues and other suppliers. Due to the nature of client side working, regular travel within the UK should be expected. The base office is in Guildford, but it is likely that you will spend the majority of your time working with clients at their sites. They provide substantial training, including online, classroom and in-house courses, leading to nationally recognised certifications, such as CCP, PCiIAA, CISMP, CISSP, CREST, ISO27001, SABSA, and TOGAF and provide structured career development pathways to help you gain responsibility and influence. Responsibilities Working either individually or as part of a larger team, you will undertake a number of varying consultancy assignments. Due to the potential variety in assignments your responsibilities may well depend on your own breadth of experience and could range from developing security architectures, to providing guidance on GRC activities. Other responsibilities could include: Providing security expertise for major system procurements and Agile programmes to ensure secure solution delivery; Identifying, analysing and evaluating information risks across a range of programmes, projects and systems; Explaining to risk owners and other stakeholders the causes, likelihood and potential business impacts of information risks throughout the information system lifecycle; Identifying and presenting options for treating or transferring information risks; Authoring and/or supporting the development of security assurance documentation in accordance with risk management frameworks; Developing or reviewing new security architectures that mitigate the risks posed by new technologies and business practices; Providing consultancy to customers on information assurance and architectural problems; Scoping security testing activities, and explaining the results and required remediation; and Conducting security monitoring and investigating security incidents. Qualifications and Experience Our client works predominantly within the UK Defence and Public Sectors. Because of this, experience within those sectors is desirable, preferably within the ICT context on enterprise solutions. The fast-moving nature of the ICT environment, together with the need to resource multiple, ad-hoc assignments, also requires our consultants to be quick thinkers, proactive and self-motivated - with the ability to apply a structured approach to often unfamiliar subject matter. Candidates must be eligible and willing to gain UK Security Clearance to apply for this position. It is essential that you have the following experience: Experience of complex ICT systems in a technical delivery or consulting capacity; A good understanding of enterprise information and communications technology; The ability to present and justify conclusions to project teams and business stakeholders; Proven abilities in delivering to client expectations and requirements; and Strong verbal and written communications skills. Knowledge of or a desire to learn more about the following would be beneficial for the role: Structured security frameworks, such as HMG SPF and ISO27001; Security, technical and enterprise architecture methods such as TOGAF and SABSA; Technical risk assessments; Enterprise security packages. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
May 10, 2024
Full time
Cyber Security Consultant My client is looking for Cyber Security consultants who come from a background in technical consulting and / or architecture. You will be given the opportunity to develop your skills further in a Cyber Security. you will provide support to a wide range of high-profile UK public sector and defence organisations and enable them to protect their ICT investments, and in doing so play a key role in nationally critical projects which make a real difference to people's everyday lives. You will be given the opportunity to undertake a variety of roles throughout the project lifecycle, working across a wide-ranging set of clients and cutting-edge technologies. This could include providing projects with advice and guidance on Information Assurance topics; contributing to the development of IA strategies, policies, guidance and awareness; planning and managing the delivery of a security work programme; defining security requirements; designing and implementing security architectures; or overseeing the secure development and accreditation of information systems. You will typically work on client sites, co-located with other project members, including client staff, colleagues and other suppliers. Due to the nature of client side working, regular travel within the UK should be expected. The base office is in Guildford, but it is likely that you will spend the majority of your time working with clients at their sites. They provide substantial training, including online, classroom and in-house courses, leading to nationally recognised certifications, such as CCP, PCiIAA, CISMP, CISSP, CREST, ISO27001, SABSA, and TOGAF and provide structured career development pathways to help you gain responsibility and influence. Responsibilities Working either individually or as part of a larger team, you will undertake a number of varying consultancy assignments. Due to the potential variety in assignments your responsibilities may well depend on your own breadth of experience and could range from developing security architectures, to providing guidance on GRC activities. Other responsibilities could include: Providing security expertise for major system procurements and Agile programmes to ensure secure solution delivery; Identifying, analysing and evaluating information risks across a range of programmes, projects and systems; Explaining to risk owners and other stakeholders the causes, likelihood and potential business impacts of information risks throughout the information system lifecycle; Identifying and presenting options for treating or transferring information risks; Authoring and/or supporting the development of security assurance documentation in accordance with risk management frameworks; Developing or reviewing new security architectures that mitigate the risks posed by new technologies and business practices; Providing consultancy to customers on information assurance and architectural problems; Scoping security testing activities, and explaining the results and required remediation; and Conducting security monitoring and investigating security incidents. Qualifications and Experience Our client works predominantly within the UK Defence and Public Sectors. Because of this, experience within those sectors is desirable, preferably within the ICT context on enterprise solutions. The fast-moving nature of the ICT environment, together with the need to resource multiple, ad-hoc assignments, also requires our consultants to be quick thinkers, proactive and self-motivated - with the ability to apply a structured approach to often unfamiliar subject matter. Candidates must be eligible and willing to gain UK Security Clearance to apply for this position. It is essential that you have the following experience: Experience of complex ICT systems in a technical delivery or consulting capacity; A good understanding of enterprise information and communications technology; The ability to present and justify conclusions to project teams and business stakeholders; Proven abilities in delivering to client expectations and requirements; and Strong verbal and written communications skills. Knowledge of or a desire to learn more about the following would be beneficial for the role: Structured security frameworks, such as HMG SPF and ISO27001; Security, technical and enterprise architecture methods such as TOGAF and SABSA; Technical risk assessments; Enterprise security packages. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Senior Incident and Problem Manager Leeds/Rugby/ Warrington/ Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents and problems with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to the organisation s various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. - End to end management of all problems. - Manage and report on problem activities and make sure that CSFs and KPIPs are met. - Use problem acceptance criteria to review problems. Requirements of the Major Incident and Problem Manager: - 3+ years experience in Incident management and problem management position. - Experience within people management - Proven experience in an IT Services environment with IT Infrastructure - Strong background within a problem management and continual service management position. - Attention to detail, excellent communication skills and work well under pressure. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
May 10, 2024
Full time
Senior Incident and Problem Manager Leeds/Rugby/ Warrington/ Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents and problems with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to the organisation s various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. - End to end management of all problems. - Manage and report on problem activities and make sure that CSFs and KPIPs are met. - Use problem acceptance criteria to review problems. Requirements of the Major Incident and Problem Manager: - 3+ years experience in Incident management and problem management position. - Experience within people management - Proven experience in an IT Services environment with IT Infrastructure - Strong background within a problem management and continual service management position. - Attention to detail, excellent communication skills and work well under pressure. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
IT Service Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: 55k - 65k + benefits We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL best practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee the design and transition of new and changed services, ensuring that they meet business requirements and are delivered without disrupting existing services. Service Operation : Ensure the efficient and effective operation of IT services, meeting agreed service levels and delivering a high level of customer satisfaction. Continuous Improvement : Drive the continual improvement of IT services and service management processes, using metrics to monitor performance and identify areas for improvement. Stakeholder Management : Build strong relationships with stakeholders at all levels, communicating effectively and managing expectations. Vendor Management : Manage relationships with vendors and third-party providers, ensuring that they deliver value for money and meet their contractual obligations. Risk Management : Identify and manage risks to service delivery, implementing appropriate mitigation strategies and contingency plans. Team Development : Develop the service management team, providing training and mentoring to enhance their skills and capabilities. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.
May 10, 2024
Full time
IT Service Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: 55k - 65k + benefits We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL best practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee the design and transition of new and changed services, ensuring that they meet business requirements and are delivered without disrupting existing services. Service Operation : Ensure the efficient and effective operation of IT services, meeting agreed service levels and delivering a high level of customer satisfaction. Continuous Improvement : Drive the continual improvement of IT services and service management processes, using metrics to monitor performance and identify areas for improvement. Stakeholder Management : Build strong relationships with stakeholders at all levels, communicating effectively and managing expectations. Vendor Management : Manage relationships with vendors and third-party providers, ensuring that they deliver value for money and meet their contractual obligations. Risk Management : Identify and manage risks to service delivery, implementing appropriate mitigation strategies and contingency plans. Team Development : Develop the service management team, providing training and mentoring to enhance their skills and capabilities. Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.
Alexander Mann Solutions - Public Sector Resourcing
2nd Line Support (Inside IR35) Contract Term: 6 months Contracting Authority: Ministry of Justice (MoJ) Location: Hybrid - London 3 days per week The Ministry of Justice (MoJ) priorities include improving public safety and reducing reoffending by reforming prisons, probation and youth justice, and building a justice system which makes access to justice swifter and more certain for all citizens whatever their background. Project professionals in the MoJ help to improve the government's ability to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public. The primary purpose of the role is to deal with complex incidents across all our services, maintenance and monitoring as well as development and delivery of new requirements using MS O365. Support is also provided to the judiciary on other products as well as advice and guidance that includes departmental/government/judicial policies for the use of digital services. The role reports to the HMCTS DTS eJudiciary Helpdesk Manager, who in turn reports to the Service Operations Manager. *SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks * As a 2nd Line Support your main responsibilities will be: 2nd Line point of contact regarding support for c25,000 members of the judiciary, located nationally who use eJudiciary and other IT products/services. Capture, record and resolve incidents in accordance with agreed protocols/SLA's. Manage and resolve incidents relating to other RCJ services (including DUC and ceFileCMS) Maintain 'Service Now' log of all incidents raised and resolve incidents in accordance with office standards and the SLA. Manage customer expectations when dealing with an incident/new work request and show reasoning and analysis when providing options and recommendations to resolve/deliver. Ensure complex IT issues can be explained in plain English, clearly and concisely. To understand the different types of customers and respond to them appropriately. Understand the urgency and skill levels of customer and use discretion when communicating. Follow a build process to build and dispatch laptops to the judiciary. Maintain an asset list using standard asset management procedures and actively monitor and document IT related stock held by the team. Dealing with telephone/e-mail queries. Follow (major) incident, change and problem management operating procedures. Contribute to maintaining them and suggesting improvements. You will have: *SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks* Advanced knowledge of MS Outlook, Word, Excel and PowerPoint. Knowledge of the different operating systems/devices highly desirable, however Windows 8.1, Windows 10 and iOS is essential. IT literacy, competent in Microsoft Office applications (Outlook, Word, Excel, Teams, SharePoint) Experience of dealing with incident, problem and change management processes. Being able to effectively communicate to internal and external stakeholders clearly and concisely (e.g. explaining a complex incident in plain English). Experience of a call logging systems (Service Now highly desirable). If this role sounds like something that you would be interested in, please click the link to apply or get in touch with Rebecca Nolan Disability confident As a member of the disability confident scheme, MOJ guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on . We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different. Please be aware that this role can only be worked within the UK and not Overseas.
May 10, 2024
Contractor
2nd Line Support (Inside IR35) Contract Term: 6 months Contracting Authority: Ministry of Justice (MoJ) Location: Hybrid - London 3 days per week The Ministry of Justice (MoJ) priorities include improving public safety and reducing reoffending by reforming prisons, probation and youth justice, and building a justice system which makes access to justice swifter and more certain for all citizens whatever their background. Project professionals in the MoJ help to improve the government's ability to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public. The primary purpose of the role is to deal with complex incidents across all our services, maintenance and monitoring as well as development and delivery of new requirements using MS O365. Support is also provided to the judiciary on other products as well as advice and guidance that includes departmental/government/judicial policies for the use of digital services. The role reports to the HMCTS DTS eJudiciary Helpdesk Manager, who in turn reports to the Service Operations Manager. *SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks * As a 2nd Line Support your main responsibilities will be: 2nd Line point of contact regarding support for c25,000 members of the judiciary, located nationally who use eJudiciary and other IT products/services. Capture, record and resolve incidents in accordance with agreed protocols/SLA's. Manage and resolve incidents relating to other RCJ services (including DUC and ceFileCMS) Maintain 'Service Now' log of all incidents raised and resolve incidents in accordance with office standards and the SLA. Manage customer expectations when dealing with an incident/new work request and show reasoning and analysis when providing options and recommendations to resolve/deliver. Ensure complex IT issues can be explained in plain English, clearly and concisely. To understand the different types of customers and respond to them appropriately. Understand the urgency and skill levels of customer and use discretion when communicating. Follow a build process to build and dispatch laptops to the judiciary. Maintain an asset list using standard asset management procedures and actively monitor and document IT related stock held by the team. Dealing with telephone/e-mail queries. Follow (major) incident, change and problem management operating procedures. Contribute to maintaining them and suggesting improvements. You will have: *SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks* Advanced knowledge of MS Outlook, Word, Excel and PowerPoint. Knowledge of the different operating systems/devices highly desirable, however Windows 8.1, Windows 10 and iOS is essential. IT literacy, competent in Microsoft Office applications (Outlook, Word, Excel, Teams, SharePoint) Experience of dealing with incident, problem and change management processes. Being able to effectively communicate to internal and external stakeholders clearly and concisely (e.g. explaining a complex incident in plain English). Experience of a call logging systems (Service Now highly desirable). If this role sounds like something that you would be interested in, please click the link to apply or get in touch with Rebecca Nolan Disability confident As a member of the disability confident scheme, MOJ guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on . We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different. Please be aware that this role can only be worked within the UK and not Overseas.
IT Incident, Problem & Request Manager Full time Permanent Location: Hybrid working - Birmingham/Remote The starting salary is £55,000 - £60,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by mid June 2024 latest - candidates who are available immediately would be ideal An accomplished, UK based ITIL certified IT Incident, Problem & Request Manager is required for this superb opening to work in our leading global client's expanding IT services division as they expand their portfolio of services. The role: This is a combined operational based position operating within the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Incident, Problem and Request Management processes are crucial to the success of the role To support and enforce the IT Incident, Problem Management and Request function to implement industry standard ITIL procedures and best practices to help recover from the outages which disrupt business functions Essential experience: Solid and recent experience in a IT Incident, Problem & Request Manager role, managing ITIL processes in medium to large organizations Familiarity with helpdesk ticketing systems (ITSM tools) ITIL Foundation qualified Good all-round knowledge of IT Applications/Infrastructure Experience of ITSM tools are important - experience of ServiceNow or HALO is essential IT professional experience handling major incidents Experience in running a "War Room" during a crisis or major incident Strong customer service orientation, excellent communication, teamwork, and interpersonal skills Attention to detail and the ability to manage multiple priorities and stakeholders in a fast-paced environment Willingness to participate in continuous learning and training initiatives If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
May 10, 2024
Full time
IT Incident, Problem & Request Manager Full time Permanent Location: Hybrid working - Birmingham/Remote The starting salary is £55,000 - £60,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by mid June 2024 latest - candidates who are available immediately would be ideal An accomplished, UK based ITIL certified IT Incident, Problem & Request Manager is required for this superb opening to work in our leading global client's expanding IT services division as they expand their portfolio of services. The role: This is a combined operational based position operating within the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Incident, Problem and Request Management processes are crucial to the success of the role To support and enforce the IT Incident, Problem Management and Request function to implement industry standard ITIL procedures and best practices to help recover from the outages which disrupt business functions Essential experience: Solid and recent experience in a IT Incident, Problem & Request Manager role, managing ITIL processes in medium to large organizations Familiarity with helpdesk ticketing systems (ITSM tools) ITIL Foundation qualified Good all-round knowledge of IT Applications/Infrastructure Experience of ITSM tools are important - experience of ServiceNow or HALO is essential IT professional experience handling major incidents Experience in running a "War Room" during a crisis or major incident Strong customer service orientation, excellent communication, teamwork, and interpersonal skills Attention to detail and the ability to manage multiple priorities and stakeholders in a fast-paced environment Willingness to participate in continuous learning and training initiatives If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Harvey Nash have partnered exclusively with the University of Sheffield as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. The university is renowned for giving its employees the best possible training with an outlined progression path. They have recently invested millions into their IT and team, focusing on areas such as Software, Cloud, Data, and Networking. We're looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being accountable for the Incident process and policies, such as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key stakeholders across Service Desk, IT Services, Information Security, and product management to coordinate activity, recommend improvements, and monitor service effectiveness Defining and owning performance metrics, delivering clear and relevant management across IT Services Strong understanding of ITIL processes such as Service Operations and Service Transition Strong interpersonal skills, understanding how other business areas function and promoting new ways of working to foster long-term health and maturity of service. What's in it for you? £37,099 - £45,585 | A massive 42 days holiday!| 21.6% Employer Pension Contribution | 2 days on-site | Career development and progression opportunities | + Plenty more fantastic benefits. Interested? Please get in contact with the recruiter directly using the channels below:
May 09, 2024
Full time
Harvey Nash have partnered exclusively with the University of Sheffield as they continue revolutionise their solutions and solidify its position as a leading Russell Group university. The university is looking for an Incident Manager to join the team. This is a business-critical role which will be a key component of the IT Service Management team and prove pivotal in achieving the wider business strategy. The university is renowned for giving its employees the best possible training with an outlined progression path. They have recently invested millions into their IT and team, focusing on areas such as Software, Cloud, Data, and Networking. We're looking for an Incident Manager who will lead the IT Incident process, with a strong understanding of Problem Management, Business Continuity, and Disaster Recovery. You will be tasked with coordinating activity across IT service management, maintaining the process and policies associated with incident management. This is an incredibly exciting role and a unique opportunity for someone to drive significant, enterprise-wide change. Experience of interest: Leading the Incident and Major Incident process across an organisation, embedding a culture of Continual Service Improvement Being accountable for the Incident process and policies, such as documenting major incidents, lessons learned, and identifying actions for future cases Engaging key stakeholders across Service Desk, IT Services, Information Security, and product management to coordinate activity, recommend improvements, and monitor service effectiveness Defining and owning performance metrics, delivering clear and relevant management across IT Services Strong understanding of ITIL processes such as Service Operations and Service Transition Strong interpersonal skills, understanding how other business areas function and promoting new ways of working to foster long-term health and maturity of service. What's in it for you? £37,099 - £45,585 | A massive 42 days holiday!| 21.6% Employer Pension Contribution | 2 days on-site | Career development and progression opportunities | + Plenty more fantastic benefits. Interested? Please get in contact with the recruiter directly using the channels below:
Position: Windows/Dell Infra Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: As a Senior Windows Infrastructure Admin/Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team. Essential Responsibilities/Qualifications: Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life cycle management. Contribute reports on infrastructure operations, services, and major incidents. Create and maintain work plans, design, and operations documentation sets. Create and review change requests to support project delivery and operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out of Rugby, UK site (subject to COVID regulations). Candidate must have the valid SC Clearance.
May 09, 2024
Full time
Position: Windows/Dell Infra Admin Location: Rugby, UK Duration: Permanent JOB DESCRIPTION: As a Senior Windows Infrastructure Admin/Engineer, you'll have a broad remit of responsibilities across the entire Windows infrastructure, service operations and support, including Active Directory, DNS, DHCP, Group policy, MFA (Multi-Factor Authentication) and Windows Server 2003 to 2012 R2 and Widows desktop solutions. You will proactively troubleshoot complex issues, devising innovative solutions and proactively introducing improvements, enhancements, and automation. Working with a wide variety of platforms and programming languages, you will be a key player in delivering a reliable, high-quality trading environment as part of a diverse, globally distributed team. Essential Responsibilities/Qualifications: Take ownership of Active Directory and Windows Server infrastructure, service operations and support. Proven track record in a similar role supporting and maintaining Microsoft AD & Server Environments. Lead on all phases of Active Directory and Windows Server estate life cycle management. Lead on troubleshooting Active Directory, DNS, DHCP, MFA and Group Policy issues. Strong technical experience in administering MFA (Multi-Factor Authentication) technologies across server and client components. Actively manage and monitor Active Directory and Server estate related ServiceNow tickets, and remediations from monitoring and alerting systems. Strong Windows Support Skills - 2012 to 2019. Experience in supporting MS Exchange. Experience in Microsoft 365 services and Endpoint Manager Good knowledge of VMWare ESX. Strong PowerShell, SCCM and SCOM skills. Contribute to IT infrastructure related security, maintenance, performance, capacity, and life cycle management. Contribute reports on infrastructure operations, services, and major incidents. Create and maintain work plans, design, and operations documentation sets. Create and review change requests to support project delivery and operational change. Work as part of a team to deliver complex solutions as lead specialist, project team resource or technical support. Good understanding of ITIL & related processes. Liaise with third parties and vendors. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and Problem Management processes. Ability to create and maintain technical and design documents. Must be willing to work out of Rugby, UK site (subject to COVID regulations). Candidate must have the valid SC Clearance.
Senior SOC Analyst - Reading/Hybrid - Up to £65k + BenefitsSenior SOC Analyst required to join the growing cyber security team at a large enterprise that serves millions of customers!In this challenging and varied role, you will be responsible for maintaining Security Operations (SecOps) solutions, controls, and processes across the organisation. You will provide proactive risk remediation, will help with incident readiness & response and will also contribute to the continuous improvement of the security environment. This organisation is making a big investment in cyber and there are lots of initiatives and projects to get stuck into. If you are looking for a role where you can make an impact, influence the future and have your voice and opinions heard then look no further!As SOC Analyst you will bring a good understanding of SecOps concepts, technologies, and best practices and will collaborate effectively with cross-functional teams to ensure the highest level of security, compliance, and user experience.Amongst your responsibilities you will: Collaborate with stakeholders to ensure security controls align with business requirements and risk levels Develop and maintain SecOps documentation, policies, and procedures Maintain cybersecurity solutions across systems, applications, and infrastructure Investigate security alerts from the SIEM tool and take appropriate incident response actions. Communicate with stakeholders about security incidents, detailing actions taken. Support the Cyber Incident Response Manager by triaging events and conducting root cause analysis for security and privacy incidents. On-call duty is required for major incidents. Conduct proactive threat hunting to detect emerging cyber threats. Collect data for cybersecurity compliance dashboards and ensure compliance with GDPR, NIS, and ISO 27001. Monitor and optimize the performance of SecOps tools. Stay updated with industry trends and best practices to improve security operations. This is a SOC role that offers a good chance to test and advance your skills across a range of projects including the migration of legacy to more modern solutions. To be considered you must be a Security, Cyber or SOC professional who has ideally operated within an enterprise environment. You will have solid exposure to cyber security concepts and principles and must bring a sound knowledge of the Microsoft stack including O365, Windows and MFA (Multifactor Authenticator). You must also have hands-on experience utilising and configuring Microsoft Security Operations tools such as Sentinel and Defender.You will possess a good general understanding of IT/Infrastructure and will have strong analytical and problem-solving abilities. A strong communicator, you will have no trouble explaining complex IT or security problems in a simple manner to non-technical audiences. Industry certifications are desirable, ideally a Microsoft SecOps specific certification(s) e.g. Microsoft Security Operations Analyst (SC-200) and/or cyber security industry certification(s) such as CISSP, CISM, or CCSP.If you are Security, Cyber or SOC professional looking for a role which gives you new challenges, opportunity for growth and the chance to make a real impact then APPLY NOW!If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
May 08, 2024
Full time
Senior SOC Analyst - Reading/Hybrid - Up to £65k + BenefitsSenior SOC Analyst required to join the growing cyber security team at a large enterprise that serves millions of customers!In this challenging and varied role, you will be responsible for maintaining Security Operations (SecOps) solutions, controls, and processes across the organisation. You will provide proactive risk remediation, will help with incident readiness & response and will also contribute to the continuous improvement of the security environment. This organisation is making a big investment in cyber and there are lots of initiatives and projects to get stuck into. If you are looking for a role where you can make an impact, influence the future and have your voice and opinions heard then look no further!As SOC Analyst you will bring a good understanding of SecOps concepts, technologies, and best practices and will collaborate effectively with cross-functional teams to ensure the highest level of security, compliance, and user experience.Amongst your responsibilities you will: Collaborate with stakeholders to ensure security controls align with business requirements and risk levels Develop and maintain SecOps documentation, policies, and procedures Maintain cybersecurity solutions across systems, applications, and infrastructure Investigate security alerts from the SIEM tool and take appropriate incident response actions. Communicate with stakeholders about security incidents, detailing actions taken. Support the Cyber Incident Response Manager by triaging events and conducting root cause analysis for security and privacy incidents. On-call duty is required for major incidents. Conduct proactive threat hunting to detect emerging cyber threats. Collect data for cybersecurity compliance dashboards and ensure compliance with GDPR, NIS, and ISO 27001. Monitor and optimize the performance of SecOps tools. Stay updated with industry trends and best practices to improve security operations. This is a SOC role that offers a good chance to test and advance your skills across a range of projects including the migration of legacy to more modern solutions. To be considered you must be a Security, Cyber or SOC professional who has ideally operated within an enterprise environment. You will have solid exposure to cyber security concepts and principles and must bring a sound knowledge of the Microsoft stack including O365, Windows and MFA (Multifactor Authenticator). You must also have hands-on experience utilising and configuring Microsoft Security Operations tools such as Sentinel and Defender.You will possess a good general understanding of IT/Infrastructure and will have strong analytical and problem-solving abilities. A strong communicator, you will have no trouble explaining complex IT or security problems in a simple manner to non-technical audiences. Industry certifications are desirable, ideally a Microsoft SecOps specific certification(s) e.g. Microsoft Security Operations Analyst (SC-200) and/or cyber security industry certification(s) such as CISSP, CISM, or CCSP.If you are Security, Cyber or SOC professional looking for a role which gives you new challenges, opportunity for growth and the chance to make a real impact then APPLY NOW!If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
Head of IT Service Delivery (ITIL, Managed Services, MSP) An award winning MSP in the North West are recruiting for a Head of IT Service Delivery on a permanent basis. Due to ongoing growth and success, they have created a new role to provide operational leadership of the Managed IT Services team and strategic relationship management of their most valued customers. Client Details A thriving managed service provider who work with both corporate brands and SMEs. An owner managed business with exciting growth plans on the horizon as a result of their continued success and commitment to customer satisfaction and service excellence. Description Responsibilities: Lead a team of 20+ which includes Service Desk Managers, 2nd Line Support Engineers, IT Asset Manager, Problem Manager, and Service Delivery Managers who provide support to c.7,000 users across multiple customer accounts Oversee service desk operations including request fulfillment, incident management, and IT configuration. Manage out-of-hours support for major incidents, engaging with key stakeholders as needed. Standardise the support model to allow engineers to effectively support different customer contracts Drive service improvements and enhance customer satisfaction by identifying improvement opportunities and implementing efficiencies. Develop and maintain strong stakeholder relationships to ensure alignment with business objectives. In the first 6 months, the focus will be on understanding the team dynamics and driving service improvements to enhance customer satisfaction. You will be given autonomy to make decisions which drive operational efficiency and service excellence. This role will report into the Director of IT Service Delivery. Profile A successful Head of IT Service Delivery should have: Proven experience in Service Delivery Management including Major Incident and Problem Management Strong people management skills with the ability to lead and motivate teams. Experience in managing multiple customers within an MSP environment. Good understanding of ITIL practices, with ITIL 3 or 4 certification preferred. Demonstrated ability to drive service improvement initiatives and measure their impact on the business. Familiarity with Microsoft technologies and willingness to travel to various sites as needed. Exceptional communication and interpersonal skills. Job Offer An attractive salary range of £70,000 - £80,000 per annum. 25 days of holiday leave. Pension scheme (4% Employer / 5% Employee). A supportive and collaborative work culture. This role will require you to work on site at their Head Office and customer sites across the North West. There will be more opportunity for hybrid working once you have settled in the role. You are encouraged to apply if you are passionate about leading a team to deliver exceptional IT services in the Managed Service Provider industry. This is a fantastic opportunity to take your career to the next level.
May 08, 2024
Full time
Head of IT Service Delivery (ITIL, Managed Services, MSP) An award winning MSP in the North West are recruiting for a Head of IT Service Delivery on a permanent basis. Due to ongoing growth and success, they have created a new role to provide operational leadership of the Managed IT Services team and strategic relationship management of their most valued customers. Client Details A thriving managed service provider who work with both corporate brands and SMEs. An owner managed business with exciting growth plans on the horizon as a result of their continued success and commitment to customer satisfaction and service excellence. Description Responsibilities: Lead a team of 20+ which includes Service Desk Managers, 2nd Line Support Engineers, IT Asset Manager, Problem Manager, and Service Delivery Managers who provide support to c.7,000 users across multiple customer accounts Oversee service desk operations including request fulfillment, incident management, and IT configuration. Manage out-of-hours support for major incidents, engaging with key stakeholders as needed. Standardise the support model to allow engineers to effectively support different customer contracts Drive service improvements and enhance customer satisfaction by identifying improvement opportunities and implementing efficiencies. Develop and maintain strong stakeholder relationships to ensure alignment with business objectives. In the first 6 months, the focus will be on understanding the team dynamics and driving service improvements to enhance customer satisfaction. You will be given autonomy to make decisions which drive operational efficiency and service excellence. This role will report into the Director of IT Service Delivery. Profile A successful Head of IT Service Delivery should have: Proven experience in Service Delivery Management including Major Incident and Problem Management Strong people management skills with the ability to lead and motivate teams. Experience in managing multiple customers within an MSP environment. Good understanding of ITIL practices, with ITIL 3 or 4 certification preferred. Demonstrated ability to drive service improvement initiatives and measure their impact on the business. Familiarity with Microsoft technologies and willingness to travel to various sites as needed. Exceptional communication and interpersonal skills. Job Offer An attractive salary range of £70,000 - £80,000 per annum. 25 days of holiday leave. Pension scheme (4% Employer / 5% Employee). A supportive and collaborative work culture. This role will require you to work on site at their Head Office and customer sites across the North West. There will be more opportunity for hybrid working once you have settled in the role. You are encouraged to apply if you are passionate about leading a team to deliver exceptional IT services in the Managed Service Provider industry. This is a fantastic opportunity to take your career to the next level.
The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please also share examples of where you have problem solved with these organisations to achieve positive outcomes. This is a Hybrid role with 2 days a week in the office (SE1). The core of this role will be a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime of Fridays during summer or enjoy time off with the family as the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves as a liaison between the company and its vendor, fostering collaborative and a productive relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers. The IT Service Delivery Manager looks after operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage their CSIPs. Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives Act as the primary point of contact for issue escalation and resolution between the company and vendor. Collaborate with relevant teams to address and resolve service delivery issues in a timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams to identify and manage service improvement activities Responsibility for IT vendor and licensing management processes and CSIP Owner of the major incident process, ensuring coordination of resolving parties (internal and external), effective communication to internal stakeholders, and post incident reviews Education, Training and Certification Batchelors degree ITIL Certification Agile Methodologies Experience 5 years IT experience with 3 years in an adjacent or similar function including Proven experience of managing in multi-sourced environments, exposure to SIAM type implementations an advantage Proven experience of IT asset management including software asset management Proven experience in identifying and improving IT team processes Skills and key behaviours Knowledge of ITIL processes and best practices (knowledge of ITILv4 an advantage) Strong analytical and numerical ability Capable and confident communicator, written and verbal, able to influence and manage stakeholders at all levels People oriented, leads by example, and motivates others to fully engage and to work collaboratively Encourages diversity of thought, recognising contributions and concerns from team members of all backgrounds Empathises with user and stakeholder frustrations, capable of dealing with people in a calm, professional and effective manner Self-starter who will actively seek out innovative opportunities to deliver value, whilst ensuring alignment to the overall IT strategy and priorities Commercial approach, ensuring that services and capabilities deliver maximum value Ambitious and energetic with the desire to bring their own ideas to fruition
May 08, 2024
Full time
The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please also share examples of where you have problem solved with these organisations to achieve positive outcomes. This is a Hybrid role with 2 days a week in the office (SE1). The core of this role will be a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime of Fridays during summer or enjoy time off with the family as the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves as a liaison between the company and its vendor, fostering collaborative and a productive relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers. The IT Service Delivery Manager looks after operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage their CSIPs. Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives Act as the primary point of contact for issue escalation and resolution between the company and vendor. Collaborate with relevant teams to address and resolve service delivery issues in a timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams to identify and manage service improvement activities Responsibility for IT vendor and licensing management processes and CSIP Owner of the major incident process, ensuring coordination of resolving parties (internal and external), effective communication to internal stakeholders, and post incident reviews Education, Training and Certification Batchelors degree ITIL Certification Agile Methodologies Experience 5 years IT experience with 3 years in an adjacent or similar function including Proven experience of managing in multi-sourced environments, exposure to SIAM type implementations an advantage Proven experience of IT asset management including software asset management Proven experience in identifying and improving IT team processes Skills and key behaviours Knowledge of ITIL processes and best practices (knowledge of ITILv4 an advantage) Strong analytical and numerical ability Capable and confident communicator, written and verbal, able to influence and manage stakeholders at all levels People oriented, leads by example, and motivates others to fully engage and to work collaboratively Encourages diversity of thought, recognising contributions and concerns from team members of all backgrounds Empathises with user and stakeholder frustrations, capable of dealing with people in a calm, professional and effective manner Self-starter who will actively seek out innovative opportunities to deliver value, whilst ensuring alignment to the overall IT strategy and priorities Commercial approach, ensuring that services and capabilities deliver maximum value Ambitious and energetic with the desire to bring their own ideas to fruition