Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year Overview: This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands. On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk.As a business we have ambitious plans of growth over the next 3 years and understand that our people are an important part of what enables this to ;We are looking for enthusiastic people to join our team of skilled engineers offering IT support. Salary: £21,500 per ; Duties: Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to our customers. Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam Provide general administration of customers networks such as creating new users, updating group membership, setting NTFS Permissions and health checks Dealing with 3rd parties - logging hardware warranty issues / liaising with software vendors Deployment of software and patching Following strict Helpdesk Software procedures and keeping the clients well informed on progress Maintain and configure Anti Virus software What we are looking for: The ideal candidate will have: A basic understanding of standard IT technologies (to include: desktop, firewall, networking, backup, printers, some server work would also be beneficial) A strong desire to deliver high quality service to external customers The successful applicant must also have excellent communication skills and conduct themselves in a professional manner at all times Some support tickets may be escalated to a site visit where required and you may be responsible for attending The majority of our customers are within a 50 mile radius of our three offices based in Stourbridge, Worcester and Birmingham What we are looking for: Key experience: The ideal candidate would have extensive knowledge covering all points below but we would also invite for interview applicants that cover a majority but not all. Remote/Desktop Support to end users - print / logon / internet / email issues etc PC/Server/Network Infrastructure Support Hardware Firewalls and routers knowledge would be beneficial Drive, due to the location, not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC website. Company benefits: On-site parking Hybrid working after probation period Birthday off, 20 days plus bank holidays Flexible start and finish times Company pension - standard Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
May 11, 2024
Full time
Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year Overview: This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands. On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk.As a business we have ambitious plans of growth over the next 3 years and understand that our people are an important part of what enables this to ;We are looking for enthusiastic people to join our team of skilled engineers offering IT support. Salary: £21,500 per ; Duties: Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to our customers. Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam Provide general administration of customers networks such as creating new users, updating group membership, setting NTFS Permissions and health checks Dealing with 3rd parties - logging hardware warranty issues / liaising with software vendors Deployment of software and patching Following strict Helpdesk Software procedures and keeping the clients well informed on progress Maintain and configure Anti Virus software What we are looking for: The ideal candidate will have: A basic understanding of standard IT technologies (to include: desktop, firewall, networking, backup, printers, some server work would also be beneficial) A strong desire to deliver high quality service to external customers The successful applicant must also have excellent communication skills and conduct themselves in a professional manner at all times Some support tickets may be escalated to a site visit where required and you may be responsible for attending The majority of our customers are within a 50 mile radius of our three offices based in Stourbridge, Worcester and Birmingham What we are looking for: Key experience: The ideal candidate would have extensive knowledge covering all points below but we would also invite for interview applicants that cover a majority but not all. Remote/Desktop Support to end users - print / logon / internet / email issues etc PC/Server/Network Infrastructure Support Hardware Firewalls and routers knowledge would be beneficial Drive, due to the location, not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC website. Company benefits: On-site parking Hybrid working after probation period Birthday off, 20 days plus bank holidays Flexible start and finish times Company pension - standard Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Main Purpose of JobTo provide specialist support for military applications, land and sea based.To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers.To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related.Working within a team with a clear growth path and development strategy thatencourages internal growth.Key TasksTo liaise with the internal MoD projects and engineering teamsTo monitor and respond accordingly to the MoD Escalations email inboxTo respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution timesTo ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstandingTo assist with monthly customer surveys and reports to ensure that our client's service levels are met.To manage inbound calls as required by the Shift SupervisorTo assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvementsTo proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer relatedManage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groupsTo actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues.To make recommendations to improve development of systems and processes to the benefit of the customer and companyAny other appropriate tasks as delegated by managementDimensionsMonday to Friday between the hours of 0800 - 1830, will be on a weekly rotation of eitherearly or late shifts, for example 0800 - 1630 or 1000 - 1830Experience/Skills/QualificationsEssential:Experience in operating Royal Navy communications systemsCustomer facing experienceBe computer literateConfident and clear telephone mannerPossess a keen commercial awareness with ability to work on owninitiative and unsupervisedAbility and willingness to continuously learn and support new systems andservicesPreferred:Inmarsat and/or VSAT operational, service or technical experienceIn depth technical knowledge of at least some of the following customerequipment or systemsNAICIS, MNE, SCOT, LC2, IRLInmarsat Satellite Maritime Customer equipment including T&TSailor, JRC systems and Intellian FXCobham Seatel, T&T and Intellian VSAT equipmentInmarsat Land Mobile systems including Nera & T&T (BGans)Iridium Certus, Thuraya3G/4G Wireless LTEKnowledge of customer IT networks/systems eg IP address rangesCisco and HP SwitchesNetwork Operations experience
May 11, 2024
Full time
Main Purpose of JobTo provide specialist support for military applications, land and sea based.To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers.To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related.Working within a team with a clear growth path and development strategy thatencourages internal growth.Key TasksTo liaise with the internal MoD projects and engineering teamsTo monitor and respond accordingly to the MoD Escalations email inboxTo respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution timesTo ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstandingTo assist with monthly customer surveys and reports to ensure that our client's service levels are met.To manage inbound calls as required by the Shift SupervisorTo assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvementsTo proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer relatedManage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groupsTo actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues.To make recommendations to improve development of systems and processes to the benefit of the customer and companyAny other appropriate tasks as delegated by managementDimensionsMonday to Friday between the hours of 0800 - 1830, will be on a weekly rotation of eitherearly or late shifts, for example 0800 - 1630 or 1000 - 1830Experience/Skills/QualificationsEssential:Experience in operating Royal Navy communications systemsCustomer facing experienceBe computer literateConfident and clear telephone mannerPossess a keen commercial awareness with ability to work on owninitiative and unsupervisedAbility and willingness to continuously learn and support new systems andservicesPreferred:Inmarsat and/or VSAT operational, service or technical experienceIn depth technical knowledge of at least some of the following customerequipment or systemsNAICIS, MNE, SCOT, LC2, IRLInmarsat Satellite Maritime Customer equipment including T&TSailor, JRC systems and Intellian FXCobham Seatel, T&T and Intellian VSAT equipmentInmarsat Land Mobile systems including Nera & T&T (BGans)Iridium Certus, Thuraya3G/4G Wireless LTEKnowledge of customer IT networks/systems eg IP address rangesCisco and HP SwitchesNetwork Operations experience
Join a well-established and well-known IT MSP as an Onsite IT Support Engineer working on-site. You'll be joining a super-friendly IT company at an exciting time! THE ONSITE IT SUPPORT ENGINEER JOB: You'll be providing proactive 1st and 2nd line support to resolve customer issues, including: Using a ticketing solution and working to SLAs Project support and system deployment Setup new equipment (PCs, laptops, mobiles etc) Install, test and monitor servers and firewalls Assist with LAN/WAN, computer repair, software issues, networks, virus protection, Wi-Fi etc. KEY SKILLS & EXPERIENCE: Proven experience in IT support Experience in virtualisation, backup, MS Exchange, AD and O365, virtual environment, networks and storage Experience on firewalls Good communication skills and able to give advice to non-technical customers Great problem-solving skills. Applicants must live a reasonable commute from London. SALARY & BENEFITS YOU'LL RECEIVE AS ONSITE IT SUPPORT ENGINEER: £32,000 - £35,000, dependent on experience 20 days holiday + public holidays Private Medical Insurance Exposure to multiple clients and technology A mobile phone allowance Travel expenses Variety of team events Employee referral bonus Interest-free personal loan Professional development and training This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence. Please apply today. To apply for this role as Onsite IT Support Engineer, please click apply online and upload an updated copy of your CV.No overseas applicants please. Visa applications will not be considered. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
May 11, 2024
Full time
Join a well-established and well-known IT MSP as an Onsite IT Support Engineer working on-site. You'll be joining a super-friendly IT company at an exciting time! THE ONSITE IT SUPPORT ENGINEER JOB: You'll be providing proactive 1st and 2nd line support to resolve customer issues, including: Using a ticketing solution and working to SLAs Project support and system deployment Setup new equipment (PCs, laptops, mobiles etc) Install, test and monitor servers and firewalls Assist with LAN/WAN, computer repair, software issues, networks, virus protection, Wi-Fi etc. KEY SKILLS & EXPERIENCE: Proven experience in IT support Experience in virtualisation, backup, MS Exchange, AD and O365, virtual environment, networks and storage Experience on firewalls Good communication skills and able to give advice to non-technical customers Great problem-solving skills. Applicants must live a reasonable commute from London. SALARY & BENEFITS YOU'LL RECEIVE AS ONSITE IT SUPPORT ENGINEER: £32,000 - £35,000, dependent on experience 20 days holiday + public holidays Private Medical Insurance Exposure to multiple clients and technology A mobile phone allowance Travel expenses Variety of team events Employee referral bonus Interest-free personal loan Professional development and training This is an exciting opportunity to join a hugely successful company that always works with the latest technology and strives for excellence. Please apply today. To apply for this role as Onsite IT Support Engineer, please click apply online and upload an updated copy of your CV.No overseas applicants please. Visa applications will not be considered. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Business Systems Analyst - Engineering Systems Business Systems Analyst opportunity available within a large IT and engineering business. In this role, you will play a crucial part in supporting the implementation of new systems across the organization and enhancing existing systems to drive efficiency. Collaborating closely with Operational and Engineering teams, you will contribute to the digitization of processes, enabling improved operational effectiveness. This role offers rapid career progression within the business, with opportunities to advance to project controls, QS, and Operational leadership positions. Experience required: Experience working with operation/maintenance/manufacturing systems. Exposure and hands-on experience with ERP systems Bespoke application support Background/Degree in Finance/Commercial/QS or Project Controls. Strong technical acumen and problem-solving skills. Experience with ICT systems, technical development, testing, and system implementation. Understanding of GDPR and good practice of complex data management. Experience working with a variety of stakeholders and communicating complex information simply. Pragmatic approach, balancing the ideal with the reality of business needs. Ability to thrive in a complex, rapidly changing business environment. Knowledge of low code and process automation platforms such as Power Platform & Nintex General Duties & Responsibilities: Drive excellence through effective and efficient use of systems. Understand and document business requirements over the short, medium, and longer term. Consult with end-users, key users, and Process Owners to ensure system functionality meets evolving business needs. Ensure seamless BAU changes and support 1st to 4th Line support to meet operational demand. Coordinate internal and external resources for project execution. Develop and deliver training, materials, and support to key users to enhance their experience within the systems suite. Assist in the provision and support of developed 'low code' applications based on group architecture. Develop and maintain consistent solutions across the approved application suite. Maintain confidentiality with sensitive data/information. Build and maintain workflows and process automation. Support other Digital Analysts and leads during resource-intensive project phases. Specific Duties & Responsibilities: Support the line of business systems team with technical changes and systems support. Support the servers, databases, and resources required to deliver a service. Progress upgrades, maintenance work, and other technical changes to the systems. Key Skills & Experience Required: If you believe you have what it takes to support our business in delivering the best service to our customers, we would love to hear from you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 11, 2024
Full time
Business Systems Analyst - Engineering Systems Business Systems Analyst opportunity available within a large IT and engineering business. In this role, you will play a crucial part in supporting the implementation of new systems across the organization and enhancing existing systems to drive efficiency. Collaborating closely with Operational and Engineering teams, you will contribute to the digitization of processes, enabling improved operational effectiveness. This role offers rapid career progression within the business, with opportunities to advance to project controls, QS, and Operational leadership positions. Experience required: Experience working with operation/maintenance/manufacturing systems. Exposure and hands-on experience with ERP systems Bespoke application support Background/Degree in Finance/Commercial/QS or Project Controls. Strong technical acumen and problem-solving skills. Experience with ICT systems, technical development, testing, and system implementation. Understanding of GDPR and good practice of complex data management. Experience working with a variety of stakeholders and communicating complex information simply. Pragmatic approach, balancing the ideal with the reality of business needs. Ability to thrive in a complex, rapidly changing business environment. Knowledge of low code and process automation platforms such as Power Platform & Nintex General Duties & Responsibilities: Drive excellence through effective and efficient use of systems. Understand and document business requirements over the short, medium, and longer term. Consult with end-users, key users, and Process Owners to ensure system functionality meets evolving business needs. Ensure seamless BAU changes and support 1st to 4th Line support to meet operational demand. Coordinate internal and external resources for project execution. Develop and deliver training, materials, and support to key users to enhance their experience within the systems suite. Assist in the provision and support of developed 'low code' applications based on group architecture. Develop and maintain consistent solutions across the approved application suite. Maintain confidentiality with sensitive data/information. Build and maintain workflows and process automation. Support other Digital Analysts and leads during resource-intensive project phases. Specific Duties & Responsibilities: Support the line of business systems team with technical changes and systems support. Support the servers, databases, and resources required to deliver a service. Progress upgrades, maintenance work, and other technical changes to the systems. Key Skills & Experience Required: If you believe you have what it takes to support our business in delivering the best service to our customers, we would love to hear from you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Elevation Recruitment Group
Huddersfield, Yorkshire
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
May 11, 2024
Full time
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
Desktop Support Engineer Opus is proud to be the exclusive partner of an esteemed Industrial Services provider based in Avonmouth, currently seeking an IT Support Engineer to join their team. This role involves covering 1st to 2nd line responsibilities within the service desk.This is more than just a job; it's an opportunity to carve out a fulfilling career path within the organisation. Their support team is committed to nurturing and developing technologists, offering avenues for growth into roles such as IT Leadership, Platform Engineering, AI, and Software Development. Your responsibilities will include: Providing 1st line to 2nd line resolution of user-reported issues. Troubleshooting Windows operating system and application issues. Basic Mobile Device Management (MDM) administration of Apple Devices. Configuring and deploying laptops and Apple mobile devices. Supporting deployment and updates of software. Troubleshooting hardware and software faults. Installing and configuring new end-user devices to company standards. Demonstrating excellent customer-facing skills and the ability to prioritise workload effectively. You'll have the following skills: Experience with Windows 10 and Apple iPhone iOS/iPadOS. Proficiency with MS Office 365 Packages. Familiarity with Active Directory and group policies. Additional Information: A UK driving license with access to a vehicle is required for this role. Right to work in the UK is essential; unfortunately, sponsorship is not available. This is primarily an office-based role, with occasional hybrid working opportunities. What's in it for you? L&D opportunities Pension 25 days annual leave EV Car scheme Team socials - sporting and music events Employee discounts Next Steps: If you're ready to take the next step in your career, please apply. For any inquiries, feel free to contact George Aldridge at . The recruitment process begins with a 30-minute Teams call, followed by an onsite face-to-face interview lasting approximately one hour. We aim to onboard the successful candidate by early May.
May 11, 2024
Full time
Desktop Support Engineer Opus is proud to be the exclusive partner of an esteemed Industrial Services provider based in Avonmouth, currently seeking an IT Support Engineer to join their team. This role involves covering 1st to 2nd line responsibilities within the service desk.This is more than just a job; it's an opportunity to carve out a fulfilling career path within the organisation. Their support team is committed to nurturing and developing technologists, offering avenues for growth into roles such as IT Leadership, Platform Engineering, AI, and Software Development. Your responsibilities will include: Providing 1st line to 2nd line resolution of user-reported issues. Troubleshooting Windows operating system and application issues. Basic Mobile Device Management (MDM) administration of Apple Devices. Configuring and deploying laptops and Apple mobile devices. Supporting deployment and updates of software. Troubleshooting hardware and software faults. Installing and configuring new end-user devices to company standards. Demonstrating excellent customer-facing skills and the ability to prioritise workload effectively. You'll have the following skills: Experience with Windows 10 and Apple iPhone iOS/iPadOS. Proficiency with MS Office 365 Packages. Familiarity with Active Directory and group policies. Additional Information: A UK driving license with access to a vehicle is required for this role. Right to work in the UK is essential; unfortunately, sponsorship is not available. This is primarily an office-based role, with occasional hybrid working opportunities. What's in it for you? L&D opportunities Pension 25 days annual leave EV Car scheme Team socials - sporting and music events Employee discounts Next Steps: If you're ready to take the next step in your career, please apply. For any inquiries, feel free to contact George Aldridge at . The recruitment process begins with a 30-minute Teams call, followed by an onsite face-to-face interview lasting approximately one hour. We aim to onboard the successful candidate by early May.
AWE currently has an exciting opportunity for a Business Operations Analyst. This role would support the delivery and operational capability of the Physics sub function within the Science function here at AWE. Location: Aldermaston, West Berkshire . We are located between Reading and Basingstoke, with onsite parking. Package: 31,000 - 46,000 (depending on your suitability, qualifications, and level of experience ) Closing Date: 31st May 2024 The Role Are you looking for a role that is dynamic, interesting, and challenging, with no two days the same? Are you looking for a role where you can gain a sense of satisfaction from making a difference across the business? Then why not apply for a role within the Physics Business Operations team as a Physics Business Operations Analyst. This role will give you the opportunity to get involved with a team that is supporting both the tactical and strategic business focuses across the Physics sub-function. The successful candidate will be part of the Physics Business Operations team supporting the Head of Physics and Physics management team in developing, managing, and maintaining the sub function, to ensure it has the resource and capability to deliver against the current and future programme demands necessary to support AWE's mission. The Physics Business Operations team work closely alongside other counter parts across the business to ensure consistency in processes and procedures across the Science and Engineering Functions. We are looking for candidates that offer a board range of skills to support SharePoint development and management, dashboards, programme and finance portfolios, data analysts and communications. What you could be involved and responsible for. Data analysis: Providing metrics and developing dashboards to input into the Physics Visual Management Board (VMB), functional services, supply and demand, resource management alongside a number of other areas. Documentation: Updating documentation to reflect new processes or procedures and communicating it out to the leadership, management and across the sub function. Training: To support Physics Business Operations with understanding all the training requirements across Physics, developing a training and upskilling hub, working on career pathways and developing a competency/skillset databases. Sub function: Support the Head of Physics and Physics Business Operations team with managing the sub function, transformation activities and company initiatives and any other reasonable duties that align to this position. Who Are We Looking For? The ideal candidate will be able to demonstrate the following: Strong communication skills with the ability to form strong stakeholder relationships across the business. Good business acumen with experience supporting a variety of business disciplines. Strong organisational skills with the ability to balance conflicting demands, prioritise and deliver effectively under pressure. Strong administration skills with diligence. Experience in presenting high level metrics in a meaningful way for trend analysis to a wide range of audiences. Computer literate with a good working understanding of Microsoft Office (particularly Excel, Power BI. Power Automat) and SharePoint. Excellent track record of delivery and engagement with senior stakeholders. What will you get from us? As part of our People Promise, AWE ( one of the best 25 big companies to work for in the UK ) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (including Bank Holidays). 9-day working fortnight - every other Friday off work. Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time. Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training. Employee Assistance Programme and Occupational Health Services. A market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your own contribution). Life Assurance. Discounts - access to savings on a wide range of everyday spending savings. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family. A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site. Important things you need to know: You must be a UK citizen who has been resident in the UK for the past 10 years. Interviews will be 90 minutes in length and will be held over Microsoft Teams. You will be required to prepare a 10-minute presentation in advance. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. This will be funded by AWE.
May 11, 2024
Full time
AWE currently has an exciting opportunity for a Business Operations Analyst. This role would support the delivery and operational capability of the Physics sub function within the Science function here at AWE. Location: Aldermaston, West Berkshire . We are located between Reading and Basingstoke, with onsite parking. Package: 31,000 - 46,000 (depending on your suitability, qualifications, and level of experience ) Closing Date: 31st May 2024 The Role Are you looking for a role that is dynamic, interesting, and challenging, with no two days the same? Are you looking for a role where you can gain a sense of satisfaction from making a difference across the business? Then why not apply for a role within the Physics Business Operations team as a Physics Business Operations Analyst. This role will give you the opportunity to get involved with a team that is supporting both the tactical and strategic business focuses across the Physics sub-function. The successful candidate will be part of the Physics Business Operations team supporting the Head of Physics and Physics management team in developing, managing, and maintaining the sub function, to ensure it has the resource and capability to deliver against the current and future programme demands necessary to support AWE's mission. The Physics Business Operations team work closely alongside other counter parts across the business to ensure consistency in processes and procedures across the Science and Engineering Functions. We are looking for candidates that offer a board range of skills to support SharePoint development and management, dashboards, programme and finance portfolios, data analysts and communications. What you could be involved and responsible for. Data analysis: Providing metrics and developing dashboards to input into the Physics Visual Management Board (VMB), functional services, supply and demand, resource management alongside a number of other areas. Documentation: Updating documentation to reflect new processes or procedures and communicating it out to the leadership, management and across the sub function. Training: To support Physics Business Operations with understanding all the training requirements across Physics, developing a training and upskilling hub, working on career pathways and developing a competency/skillset databases. Sub function: Support the Head of Physics and Physics Business Operations team with managing the sub function, transformation activities and company initiatives and any other reasonable duties that align to this position. Who Are We Looking For? The ideal candidate will be able to demonstrate the following: Strong communication skills with the ability to form strong stakeholder relationships across the business. Good business acumen with experience supporting a variety of business disciplines. Strong organisational skills with the ability to balance conflicting demands, prioritise and deliver effectively under pressure. Strong administration skills with diligence. Experience in presenting high level metrics in a meaningful way for trend analysis to a wide range of audiences. Computer literate with a good working understanding of Microsoft Office (particularly Excel, Power BI. Power Automat) and SharePoint. Excellent track record of delivery and engagement with senior stakeholders. What will you get from us? As part of our People Promise, AWE ( one of the best 25 big companies to work for in the UK ) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (including Bank Holidays). 9-day working fortnight - every other Friday off work. Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time. Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training. Employee Assistance Programme and Occupational Health Services. A market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your own contribution). Life Assurance. Discounts - access to savings on a wide range of everyday spending savings. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family. A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site. Important things you need to know: You must be a UK citizen who has been resident in the UK for the past 10 years. Interviews will be 90 minutes in length and will be held over Microsoft Teams. You will be required to prepare a 10-minute presentation in advance. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. This will be funded by AWE.
We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension Your tasks and responsibilities The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams. The role will be split betw een BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices) Work on projects to drive forward change at Buzz s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position. You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers. Strong Skills in at least five of the following areas: Microsoft Desktop and Server Operating Systems VMware Virtualization SAN and Backup Technologies. (IBM, Commvault and Veeam preferred) Microsoft Azure Office 365 Administration Active Directory/DNS/Group Policy Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS) Basic understanding of networking principles You should be: An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached. You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process. Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry. Flexible to changing demands and workloads. Work effectively as a team and alongside other teams within the IT function. Producing high-quality documentation to drive a high standard of operation within the function. Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal. Motivated and enthusiastic individual with a positive can do attitude. Microsoft MCSE / MCITP certification or demonstrable equivalent experience. Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required.
May 11, 2024
Full time
We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension Your tasks and responsibilities The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams. The role will be split betw een BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices) Work on projects to drive forward change at Buzz s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position. You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers. Strong Skills in at least five of the following areas: Microsoft Desktop and Server Operating Systems VMware Virtualization SAN and Backup Technologies. (IBM, Commvault and Veeam preferred) Microsoft Azure Office 365 Administration Active Directory/DNS/Group Policy Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS) Basic understanding of networking principles You should be: An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached. You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process. Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry. Flexible to changing demands and workloads. Work effectively as a team and alongside other teams within the IT function. Producing high-quality documentation to drive a high standard of operation within the function. Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal. Motivated and enthusiastic individual with a positive can do attitude. Microsoft MCSE / MCITP certification or demonstrable equivalent experience. Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required.
Role: IT Engineer Location: Warrington / Manchester Salary: Up to 40,000 Essential : Driving License - multiple sites included in the Northwest Benefits : Mileage or Car Allowance Snippet: We're offering an exceptional chance for a proactive and skilled IT Support Engineer to shine in the Warrington area. In this role, you'll be the linchpin ensuring seamless IT operations and swift resolution of any issues that arise across multiple sites. Key Responsibilities: Offering senior level support (2nd / 3rd) across internal / external users. Diagnose and troubleshoot hardware and software glitches across a range of devices. Install, configure, and maintain OS and software applications. Manage user accounts and permissions with finesse. Collaborate with fellow IT wizards to tackle complex issues and implement ingenious solutions. Keep meticulous records of support activities and resolutions. Dive into IT projects as needed, bringing your expertise to the table. Requirements: Demonstrated prowess in a similar IT support role. Adeptness with Microsoft Windows OS and Office 365. Familiarity with networking fundamentals like TCP/IP, DNS, DHCP, etc. Hands-on experience in Active Directory administration. Office 365 experience including migration from on prem to cloud Azure and Azure virtual desktop Stellar communication and customer service chops. Ability to excel both solo and in a team. Bonus points for relevant IT certifications (CompTIA A+, Microsoft Certified Professional, etc.). Benefits: Lucrative salary reaching up to 40,000 per annum. A roadmap for career growth and professional honing. Pension perks to secure your future. Health and wellness goodies to keep you in top form. A warm and supportive atmosphere where camaraderie thrives. Ready to elevate your IT support journey and become a vital part of our dynamic Manchester team? We're eager to hear from you! 1st line - 2nd line - 3rd line - Ad - Active Directory - GPO - Group policy - O365 - Office 365 - exchange - VMWare - Hyper V - Project Support - Infrastructure Please hit apply or send you CV to ( tom . - group . co . uk )
May 11, 2024
Full time
Role: IT Engineer Location: Warrington / Manchester Salary: Up to 40,000 Essential : Driving License - multiple sites included in the Northwest Benefits : Mileage or Car Allowance Snippet: We're offering an exceptional chance for a proactive and skilled IT Support Engineer to shine in the Warrington area. In this role, you'll be the linchpin ensuring seamless IT operations and swift resolution of any issues that arise across multiple sites. Key Responsibilities: Offering senior level support (2nd / 3rd) across internal / external users. Diagnose and troubleshoot hardware and software glitches across a range of devices. Install, configure, and maintain OS and software applications. Manage user accounts and permissions with finesse. Collaborate with fellow IT wizards to tackle complex issues and implement ingenious solutions. Keep meticulous records of support activities and resolutions. Dive into IT projects as needed, bringing your expertise to the table. Requirements: Demonstrated prowess in a similar IT support role. Adeptness with Microsoft Windows OS and Office 365. Familiarity with networking fundamentals like TCP/IP, DNS, DHCP, etc. Hands-on experience in Active Directory administration. Office 365 experience including migration from on prem to cloud Azure and Azure virtual desktop Stellar communication and customer service chops. Ability to excel both solo and in a team. Bonus points for relevant IT certifications (CompTIA A+, Microsoft Certified Professional, etc.). Benefits: Lucrative salary reaching up to 40,000 per annum. A roadmap for career growth and professional honing. Pension perks to secure your future. Health and wellness goodies to keep you in top form. A warm and supportive atmosphere where camaraderie thrives. Ready to elevate your IT support journey and become a vital part of our dynamic Manchester team? We're eager to hear from you! 1st line - 2nd line - 3rd line - Ad - Active Directory - GPO - Group policy - O365 - Office 365 - exchange - VMWare - Hyper V - Project Support - Infrastructure Please hit apply or send you CV to ( tom . - group . co . uk )
2nd line support engineer Firewalls, switches, routers, servers, Hyper-V, virtualisation, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. The clients you will be supporting are both medium and large-scale organisations that rely heavily on this company s exemplary customer service and technical knowledge. With a long-standing expertise in Microsoft products, remote working, networking, and data storage, they are building one of the most sophisticated Cloud platforms available to small & mid-sized businesses. The companies aim is to help businesses transition to the Cloud, with solutions that help businesses cut costs, increase service levels, boost productivity, and achieve a competitive edge through increased mobility. Partnering with some of the biggest vendors in the industry they aim to deliver best in class security, networking, and storage solutions. Tech stack • Firewalls Fortigate • Switches Cisco Nexus/FortiSwitch • Servers HP • Hyper-Converged Infrastructure - Nutanix • Virtualisation VMware, • Storage Nutanix • Backup Veeam Backup and Replication Infrastructure & support: • Take responsibility for the maintenance and management of the Cloud platform and Data • Centre and collate and maintain up to date documentation on the systems and set up • Work with the Infrastructure Manager to Monitor resource load by client in order to gain an insight into usage trends for capacity planning • Monitor and maintain Customer and Internal Backup schedules, ensuring all retention levels are in line with agreed obligations • Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance and Root Cause Analysis where needed • Monitoring of firmware and software versions and management of updates in accordance with client maintenance windows • Maintain up to date knowledge of the latest technological developments and key infrastructure vendors to promote new products and services or complimentary technologies, either internally or for the existing customer base • Coordinate upgrades to infrastructure, data centres and client services • Define on-boarding processes for the migration of new client contracts, including the assignment of required technical resources Must have a UK driving license and car as site visits will be required. If you are interested, please send across your latest CV.
May 11, 2024
Full time
2nd line support engineer Firewalls, switches, routers, servers, Hyper-V, virtualisation, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. The clients you will be supporting are both medium and large-scale organisations that rely heavily on this company s exemplary customer service and technical knowledge. With a long-standing expertise in Microsoft products, remote working, networking, and data storage, they are building one of the most sophisticated Cloud platforms available to small & mid-sized businesses. The companies aim is to help businesses transition to the Cloud, with solutions that help businesses cut costs, increase service levels, boost productivity, and achieve a competitive edge through increased mobility. Partnering with some of the biggest vendors in the industry they aim to deliver best in class security, networking, and storage solutions. Tech stack • Firewalls Fortigate • Switches Cisco Nexus/FortiSwitch • Servers HP • Hyper-Converged Infrastructure - Nutanix • Virtualisation VMware, • Storage Nutanix • Backup Veeam Backup and Replication Infrastructure & support: • Take responsibility for the maintenance and management of the Cloud platform and Data • Centre and collate and maintain up to date documentation on the systems and set up • Work with the Infrastructure Manager to Monitor resource load by client in order to gain an insight into usage trends for capacity planning • Monitor and maintain Customer and Internal Backup schedules, ensuring all retention levels are in line with agreed obligations • Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance and Root Cause Analysis where needed • Monitoring of firmware and software versions and management of updates in accordance with client maintenance windows • Maintain up to date knowledge of the latest technological developments and key infrastructure vendors to promote new products and services or complimentary technologies, either internally or for the existing customer base • Coordinate upgrades to infrastructure, data centres and client services • Define on-boarding processes for the migration of new client contracts, including the assignment of required technical resources Must have a UK driving license and car as site visits will be required. If you are interested, please send across your latest CV.
IT Field Service EngineerScunthorpe£25,000-£30,000 + 35 Days Annual Leave + Healthcare + Progression + 5% Matched Pension + Training Excellent opportunity for an IT Engineer with a full Driver's License to join a growing department of a well established organisation offering a good training/upskilling programme, technically fascinating and challenging projects, and progression routes through the business!This company are undergoing a huge modernisation project currently ranging from Data Centre Builds through to hardware upgrades and software overhauls. Due to the amount of new tech being rolled out they need to add at least 2 more Engineers to the Field Service Team.In this role you will join a wider Infrastructure Team and get involved in fault-finding, upgrades, maintenance, and fix of PC's, Networking equipment, and cabling across a large site. Due to the requirements to get hands-on often you will be site-based 5 days a week.The ideal candidate will be familiar with ITIL practices, Office 365, Windows OS, and 1st/2nd Line Support. Candidates must have a full UK Driver's License and strong English Language communication skills.This is a fantastic opportunity to join a growing department offering progression routes the business, a brilliant training and upskilling scheme, and technically fascinating and challenging project work! The Role: 1st/2nd Line IT Field Service Fault finding PCs, Networks, and Cabling Office 365 and Windows updates, rollouts, and PC Build Site-based 5 days a week The Person: Familiar with ITIL practices Good Windows experience (O365 and OS) Strong English Language Skills Full Drivers Licence Reference Number: BBBH226760 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 11, 2024
Full time
IT Field Service EngineerScunthorpe£25,000-£30,000 + 35 Days Annual Leave + Healthcare + Progression + 5% Matched Pension + Training Excellent opportunity for an IT Engineer with a full Driver's License to join a growing department of a well established organisation offering a good training/upskilling programme, technically fascinating and challenging projects, and progression routes through the business!This company are undergoing a huge modernisation project currently ranging from Data Centre Builds through to hardware upgrades and software overhauls. Due to the amount of new tech being rolled out they need to add at least 2 more Engineers to the Field Service Team.In this role you will join a wider Infrastructure Team and get involved in fault-finding, upgrades, maintenance, and fix of PC's, Networking equipment, and cabling across a large site. Due to the requirements to get hands-on often you will be site-based 5 days a week.The ideal candidate will be familiar with ITIL practices, Office 365, Windows OS, and 1st/2nd Line Support. Candidates must have a full UK Driver's License and strong English Language communication skills.This is a fantastic opportunity to join a growing department offering progression routes the business, a brilliant training and upskilling scheme, and technically fascinating and challenging project work! The Role: 1st/2nd Line IT Field Service Fault finding PCs, Networks, and Cabling Office 365 and Windows updates, rollouts, and PC Build Site-based 5 days a week The Person: Familiar with ITIL practices Good Windows experience (O365 and OS) Strong English Language Skills Full Drivers Licence Reference Number: BBBH226760 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 10, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Technical Support Engineer Gloucestershire 27,500 Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on! This role ISN'T your average IT Support role It will see you as a crucial member of this businesses internal and impactful IT team ( NOT an MSP ), and provide you with occasional overseas travel to international sites! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation. Job Description Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices. Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. Testing disaster recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2nd line IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience with Microsoft Azure and Office 365. Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential.
May 10, 2024
Full time
2nd Line Technical Support Engineer Gloucestershire 27,500 Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on! This role ISN'T your average IT Support role It will see you as a crucial member of this businesses internal and impactful IT team ( NOT an MSP ), and provide you with occasional overseas travel to international sites! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation. Job Description Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices. Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. Testing disaster recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2nd line IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience with Microsoft Azure and Office 365. Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential.
Support Analyst - Cardiff 2 months initially but chance to interview for a permanent position if wanted £19.48p/h (insside IR35 and paid through an umbrella company) 2-3 days p/week onsite IntaPeople are urgently seeking a highly customer focussed 1st Line / Tier 1 Support Engineer for a short term contract in Cardiff. The organisation is very Windows focused so experience solving problems around Microsoft O365, Microsoft Entra ID/ Active Directory - Dynamics 365 and/ or Power Platform - Basic understanding of database concepts - Basic understanding of application lifecyle management (ALM) Skills: - Strong customer service skills - Strong communication skills - Strong organisational skills - Attention to detail The Service element will also be important as you'll act as the face of the IT department and be involved in a mix of telephone, on-site and remote support for the whole organisation (multiple locations through the UK). You will be working in a fast-paced environment providing a comprehensive level of support for around 1000 users in total. You will need a pleasant communication style and be able to react well under pressure. This is a great company and could lead to other opportunities within the business so please don't delay in sending your details if you think you're a good match for this role.
May 10, 2024
Contractor
Support Analyst - Cardiff 2 months initially but chance to interview for a permanent position if wanted £19.48p/h (insside IR35 and paid through an umbrella company) 2-3 days p/week onsite IntaPeople are urgently seeking a highly customer focussed 1st Line / Tier 1 Support Engineer for a short term contract in Cardiff. The organisation is very Windows focused so experience solving problems around Microsoft O365, Microsoft Entra ID/ Active Directory - Dynamics 365 and/ or Power Platform - Basic understanding of database concepts - Basic understanding of application lifecyle management (ALM) Skills: - Strong customer service skills - Strong communication skills - Strong organisational skills - Attention to detail The Service element will also be important as you'll act as the face of the IT department and be involved in a mix of telephone, on-site and remote support for the whole organisation (multiple locations through the UK). You will be working in a fast-paced environment providing a comprehensive level of support for around 1000 users in total. You will need a pleasant communication style and be able to react well under pressure. This is a great company and could lead to other opportunities within the business so please don't delay in sending your details if you think you're a good match for this role.
Role: 2nd Line Engineer Location: Sutton Courtney Salary: 27k-32k Benefits: Competitive salary Overtime & on call payment Business mileage paid HMRC rates 24 day's annual leave + 8 days public/bank holidays and long-service holiday entitlement Contributory pension scheme Company laptop Manufacturers training Professional development Summary: The 2nd Line IT Support Engineer will work alongside the Service Desk Team providing excellent technical support and troubleshooting to resolve our IT customer's issues efficiently. The post holder will be responsible for helping upskill other Support Desk Engineers and serve as an escalation point from 1st Line Support to ensure issues are fixed with minimal downtime. Responsibilities: Provide technical support across devices, software, networks etc. to troubleshoot IT issues raised by customers and escalated by 1st line engineers Use problem solving skills and technical knowledge to ensure that customers' issues are addressed Diagnose and resolve medium to high complexity technical issues relating to hardware, software, networks etc. Escalate complex issues to 3rd line engineers or external vendors when required Identify recurring problems and devise sustainable preventative measures Install and configure new IT equipment following technical specifications Offer hands-on support and training to upskill team members Keep customers informed of progress and set expectations whilst working to internal SLA's Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) Take ownership for obtaining information required to diagnose and resolve more complex problems and, where necessary, engage with third parties to jointly resolve in-depth product issues Knowledge and Experience 2+ years proven experience of IT Support. Prior experience working for a service provider is a plus. Thorough knowledge of current IT Technology including (but not limited to): - Desktop Support both MAC and Microsoft - MS Active Directory, PowerShell, Windows Server & Hyper-V - Microsoft Windows Server OS - Office 365 & Exchange Server Exposure - Backup and Recovery Understanding - Windows Desktop and Application Support - LAN/WAN (routers, switches, firewall) - Microsoft Azure knowledge - Network troubleshooting - Watchguard firewall maintenance - Windows, VMware, SBS Server, Storage Technologies - VOIP Telephony (Desirable) - MDM Knowledge (Desirable) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 10, 2024
Full time
Role: 2nd Line Engineer Location: Sutton Courtney Salary: 27k-32k Benefits: Competitive salary Overtime & on call payment Business mileage paid HMRC rates 24 day's annual leave + 8 days public/bank holidays and long-service holiday entitlement Contributory pension scheme Company laptop Manufacturers training Professional development Summary: The 2nd Line IT Support Engineer will work alongside the Service Desk Team providing excellent technical support and troubleshooting to resolve our IT customer's issues efficiently. The post holder will be responsible for helping upskill other Support Desk Engineers and serve as an escalation point from 1st Line Support to ensure issues are fixed with minimal downtime. Responsibilities: Provide technical support across devices, software, networks etc. to troubleshoot IT issues raised by customers and escalated by 1st line engineers Use problem solving skills and technical knowledge to ensure that customers' issues are addressed Diagnose and resolve medium to high complexity technical issues relating to hardware, software, networks etc. Escalate complex issues to 3rd line engineers or external vendors when required Identify recurring problems and devise sustainable preventative measures Install and configure new IT equipment following technical specifications Offer hands-on support and training to upskill team members Keep customers informed of progress and set expectations whilst working to internal SLA's Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) Take ownership for obtaining information required to diagnose and resolve more complex problems and, where necessary, engage with third parties to jointly resolve in-depth product issues Knowledge and Experience 2+ years proven experience of IT Support. Prior experience working for a service provider is a plus. Thorough knowledge of current IT Technology including (but not limited to): - Desktop Support both MAC and Microsoft - MS Active Directory, PowerShell, Windows Server & Hyper-V - Microsoft Windows Server OS - Office 365 & Exchange Server Exposure - Backup and Recovery Understanding - Windows Desktop and Application Support - LAN/WAN (routers, switches, firewall) - Microsoft Azure knowledge - Network troubleshooting - Watchguard firewall maintenance - Windows, VMware, SBS Server, Storage Technologies - VOIP Telephony (Desirable) - MDM Knowledge (Desirable) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
My client based in Pulborough are seeking a 1st/2nd line Systems Engineer to join their regional support team. In this role, you will be responsible for providing helpdesk services including day-to-day support for all IT related queries and maintaining/developing all aspects of IT systems and network infrastructure for the UK and Germany facilities. Core Responsibilities: Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Maintain, manage, and develop all aspects of the IT systems and network infrastructure. Manage the development, administration, and upgrades of all systems include O365 applications such as Microsoft Teams and Exchange. Liaise with global IT teams to provide remote and onsite support to facilities globally and assist in providing solutions for the organisation. Manage the Microsoft Teams telephone system Manage and maintain VMWare server infrastructure and SAN. Manage and maintain Active Directory infrastructure for UK, and Germany environments. Required experience: Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint etc. Hardware solutions including SAN, Servers, Desktops, and Laptops. Strong experience in VMWare administration. Experience with VOIP and Microsoft Teams Phone Systems. Strong understanding Active Directory Understanding of both the O365 admin portal and PowerShell is preferred. To apply, please respond to this advert and Tom will be in touch to discuss the opportunity in more detail. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
My client based in Pulborough are seeking a 1st/2nd line Systems Engineer to join their regional support team. In this role, you will be responsible for providing helpdesk services including day-to-day support for all IT related queries and maintaining/developing all aspects of IT systems and network infrastructure for the UK and Germany facilities. Core Responsibilities: Provide helpdesk services including day-to-day support for all IT related queries and issues and provide support where required. Maintain, manage, and develop all aspects of the IT systems and network infrastructure. Manage the development, administration, and upgrades of all systems include O365 applications such as Microsoft Teams and Exchange. Liaise with global IT teams to provide remote and onsite support to facilities globally and assist in providing solutions for the organisation. Manage the Microsoft Teams telephone system Manage and maintain VMWare server infrastructure and SAN. Manage and maintain Active Directory infrastructure for UK, and Germany environments. Required experience: Microsoft Windows Enterprise technologies including Windows OS, Windows Server, Office 365, SharePoint etc. Hardware solutions including SAN, Servers, Desktops, and Laptops. Strong experience in VMWare administration. Experience with VOIP and Microsoft Teams Phone Systems. Strong understanding Active Directory Understanding of both the O365 admin portal and PowerShell is preferred. To apply, please respond to this advert and Tom will be in touch to discuss the opportunity in more detail. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
1 st Line Technical Support Engineer, Bournemouth, £28,000 As a Technical Support Engineer within this software solutions company, you will play a crucial role in supporting with technical issues for customers. With opportunities to progress your career, the team fosters a growth environment where development and progression are encouraged. Background & Benefits Rubicon s client is an established software company which began as a small family business and evolved into a global force. They understand the need for flexibility and as a Technical Support Engineer you will receive hybrid working, as well as private medical insurance, company sick pay, enhanced pension scheme and free onsite parking. Technical Support Engineer Responsibilities Incoming support queries from customers. Ownership of support issues. Troubleshoot, resolve, and document support queries. Onboarding of customers. Liaising with departments to resolve outstanding issues. Skills & Experience Required Network troubleshooting skills. Windows and Linux server experience. Group Policy and Active Directory. Antivirus, firewalls, Wireshark, and VPN exposure. 2+ years experience on a technical support desk. Interested? To be considered for this Technical Support Engineer opportunity or for more information, submit your CV to Josh at Rubicon by applying directly to this advert. Our team reviews every application . Please ensure your CV is submitted in Microsoft Word . If sent as a PDF, it will cause delays. INDOFFLV
May 10, 2024
Full time
1 st Line Technical Support Engineer, Bournemouth, £28,000 As a Technical Support Engineer within this software solutions company, you will play a crucial role in supporting with technical issues for customers. With opportunities to progress your career, the team fosters a growth environment where development and progression are encouraged. Background & Benefits Rubicon s client is an established software company which began as a small family business and evolved into a global force. They understand the need for flexibility and as a Technical Support Engineer you will receive hybrid working, as well as private medical insurance, company sick pay, enhanced pension scheme and free onsite parking. Technical Support Engineer Responsibilities Incoming support queries from customers. Ownership of support issues. Troubleshoot, resolve, and document support queries. Onboarding of customers. Liaising with departments to resolve outstanding issues. Skills & Experience Required Network troubleshooting skills. Windows and Linux server experience. Group Policy and Active Directory. Antivirus, firewalls, Wireshark, and VPN exposure. 2+ years experience on a technical support desk. Interested? To be considered for this Technical Support Engineer opportunity or for more information, submit your CV to Josh at Rubicon by applying directly to this advert. Our team reviews every application . Please ensure your CV is submitted in Microsoft Word . If sent as a PDF, it will cause delays. INDOFFLV
1st Line Support Technician 20,000- 24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment. If you have a skillset inclusive of the below, we would love to hear from you: Experience with Active Directory and password resets Knowledge of group policy Experience with M365 applications Knowledge of Windows Server/ Exchange Server Basic networking understanding- DNS, DHCP, TCP/IP Your responsibilities include: Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary Provide remote assistance to users Diagnose and troubleshoot hardware/ software and networking queries Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles. Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
1st Line Support Technician 20,000- 24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment. If you have a skillset inclusive of the below, we would love to hear from you: Experience with Active Directory and password resets Knowledge of group policy Experience with M365 applications Knowledge of Windows Server/ Exchange Server Basic networking understanding- DNS, DHCP, TCP/IP Your responsibilities include: Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary Provide remote assistance to users Diagnose and troubleshoot hardware/ software and networking queries Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles. Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.