This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
May 01, 2024
Full time
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Analyst 5 days onsite Our client, based in the Bromsgrove area have an exciting opportunity for an IT Support Analyst with 1st/2nd line experience to join their team on a permanent basis. The role will require excellent communication skills, supporting the user base over the phone, on email and face to face. A strong Microsoft technologies background is required and experience with mobile devices and telephony systems would be advantageous. You must be prepared to trabel to the client site 5 days per week, having a Full UK license access to your own vehicle at all times is desirable due to limited public transport links. Skillls required: Proven PC & Network Support Windows 10 / 11 Devices Server 2016 & 2019 Extensive Microsoft 365 environment Mobile & Fixed Line telephony IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
May 15, 2024
Full time
IT Support Analyst 5 days onsite Our client, based in the Bromsgrove area have an exciting opportunity for an IT Support Analyst with 1st/2nd line experience to join their team on a permanent basis. The role will require excellent communication skills, supporting the user base over the phone, on email and face to face. A strong Microsoft technologies background is required and experience with mobile devices and telephony systems would be advantageous. You must be prepared to trabel to the client site 5 days per week, having a Full UK license access to your own vehicle at all times is desirable due to limited public transport links. Skillls required: Proven PC & Network Support Windows 10 / 11 Devices Server 2016 & 2019 Extensive Microsoft 365 environment Mobile & Fixed Line telephony IT Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
1 st Line Service Desk Analyst We have a fantastic opportunity for a Service Desk Analyst / 1st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position comes with training and development into 2nd line and beyond. The role is hybrid with 3 days on site in St Ives and 2 days from home. Main duties for the Service Desk Analyst / 1 st Line Support Engineer: The Service Desk Analyst will provide internal technical support for systems including server, desktop and networking infrastructure. The 1st Line Support Engineer will complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers Liaise with and build strong working relationships with stakeholders Record all calls to ensure accurate information about the client s systems is maintained and available to other support personnel and account managers. Escalate issues in line with guidance. Manage demanding users on customer sites who have high expectations. Communicate technical issues and concepts to a non-technical audience Work together with your Line Manager to develop and enhance your knowledge and skill sets. There may be a requirement to provide cover to other customer sites when absence by other engineers dictates. Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director. Experience Required for the Service Desk Analyst / 1 st Line Support Engineer Installation of Windows OS Proven Customer service skills. Positive, enthusiastic and supportive individual. Ability to take ownership of and progress issues. Excellent communication and interpersonal skills. Educated to GCSE level in Math s and English or equivalent. Good communication skills.
May 15, 2024
Full time
1 st Line Service Desk Analyst We have a fantastic opportunity for a Service Desk Analyst / 1st Line Support Engineer to join a vibrant and highly skilled team of support engineers to providing technical IT support to both internal and external customers. The position comes with training and development into 2nd line and beyond. The role is hybrid with 3 days on site in St Ives and 2 days from home. Main duties for the Service Desk Analyst / 1 st Line Support Engineer: The Service Desk Analyst will provide internal technical support for systems including server, desktop and networking infrastructure. The 1st Line Support Engineer will complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers Liaise with and build strong working relationships with stakeholders Record all calls to ensure accurate information about the client s systems is maintained and available to other support personnel and account managers. Escalate issues in line with guidance. Manage demanding users on customer sites who have high expectations. Communicate technical issues and concepts to a non-technical audience Work together with your Line Manager to develop and enhance your knowledge and skill sets. There may be a requirement to provide cover to other customer sites when absence by other engineers dictates. Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director. Experience Required for the Service Desk Analyst / 1 st Line Support Engineer Installation of Windows OS Proven Customer service skills. Positive, enthusiastic and supportive individual. Ability to take ownership of and progress issues. Excellent communication and interpersonal skills. Educated to GCSE level in Math s and English or equivalent. Good communication skills.
Red Recruitment is recruiting a 2nd Line Technical Analyst to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. This role offers an exciting opportunity for an experienced individual to join the growing team. The salary for this position is 28,000 - 35,000 per annum and is in North Bristol. Benefits and Package for a 2nd Line Technical Analyst: Salary: 28,000 - 35,000 per annum Hours: Full-time Contract Type: Permanent Location: Almondsbury, Bristol Flexible working Career development opportunities Extensive training Fun social events Great work-life balance Great office culture Free Friday lunch, breakfast, drinks fridge, pick n mix 25 days annual leave and bank holidays Key Responsibilities of a 2nd Line Technical Analyst: Supporting clients via the support system, ensuring the ticketing process is followed and the client is kept informed Diagnosing of support cases with the help and support of the rest of the team Maintaining client networks using the proactive support tools Managing new workstation builds and user setups Engaging in technical projects, including meeting clients and delivering onsite time with the team Working with the team to implement policy and procedure Managing client documentation Helping train and develop junior team members Key Skills and Experience of a 2nd Line Technical Analyst: You should have a minimum of 3 years' experience in 1st/2nd line support Good troubleshooting and problem solving skills is required Office 365 administration and troubleshooting skills is required You need to be professional, with a friendly and approachable manner Network and Firewall knowledge and troubleshooting is required If you are interested in this position and have the relevant skills required, please apply now! Red Recruitment (Agency)
May 15, 2024
Full time
Red Recruitment is recruiting a 2nd Line Technical Analyst to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. This role offers an exciting opportunity for an experienced individual to join the growing team. The salary for this position is 28,000 - 35,000 per annum and is in North Bristol. Benefits and Package for a 2nd Line Technical Analyst: Salary: 28,000 - 35,000 per annum Hours: Full-time Contract Type: Permanent Location: Almondsbury, Bristol Flexible working Career development opportunities Extensive training Fun social events Great work-life balance Great office culture Free Friday lunch, breakfast, drinks fridge, pick n mix 25 days annual leave and bank holidays Key Responsibilities of a 2nd Line Technical Analyst: Supporting clients via the support system, ensuring the ticketing process is followed and the client is kept informed Diagnosing of support cases with the help and support of the rest of the team Maintaining client networks using the proactive support tools Managing new workstation builds and user setups Engaging in technical projects, including meeting clients and delivering onsite time with the team Working with the team to implement policy and procedure Managing client documentation Helping train and develop junior team members Key Skills and Experience of a 2nd Line Technical Analyst: You should have a minimum of 3 years' experience in 1st/2nd line support Good troubleshooting and problem solving skills is required Office 365 administration and troubleshooting skills is required You need to be professional, with a friendly and approachable manner Network and Firewall knowledge and troubleshooting is required If you are interested in this position and have the relevant skills required, please apply now! Red Recruitment (Agency)
Role: Technical Services Analyst (2nd line Infrastructure) Location: Luton (with option to work 3 days from home after probation) Salary: 38,000 - 42,000 + a comprehensive range of Employee Benefits Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills in VMWare and / or M365. Why Apply: This role joins a busy, friendly team providing infrastructure support across large estate of 3000 Users. The Role: To respond to tickets, investigate, diagnose and resolve infrastructure alerts and issues around M365, Exchange online and Citrix related queries. Support sys admin projects, including Exchange online, M365, SCCM, Intune etc. Provide excellent customer service to all Users of the service. Create and maintain relevant technical documentation and knowledge articles. The successful candidate will be able to demonstrate: Essential: 2+ years' 2nd line infrastructure / Windows server support and admin experience in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre / Endpoint Manager, Intune. Active Directory admin. Exceptional customer service skills. Strong written and verbal communication skills. Eagerness to learn any new technologies. Great team player experience Desirable skills include: VMWare Monitoring tools Mobile device management
May 15, 2024
Full time
Role: Technical Services Analyst (2nd line Infrastructure) Location: Luton (with option to work 3 days from home after probation) Salary: 38,000 - 42,000 + a comprehensive range of Employee Benefits Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills in VMWare and / or M365. Why Apply: This role joins a busy, friendly team providing infrastructure support across large estate of 3000 Users. The Role: To respond to tickets, investigate, diagnose and resolve infrastructure alerts and issues around M365, Exchange online and Citrix related queries. Support sys admin projects, including Exchange online, M365, SCCM, Intune etc. Provide excellent customer service to all Users of the service. Create and maintain relevant technical documentation and knowledge articles. The successful candidate will be able to demonstrate: Essential: 2+ years' 2nd line infrastructure / Windows server support and admin experience in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre / Endpoint Manager, Intune. Active Directory admin. Exceptional customer service skills. Strong written and verbal communication skills. Eagerness to learn any new technologies. Great team player experience Desirable skills include: VMWare Monitoring tools Mobile device management
Hampshire Recruitment Service
Farnborough, Hampshire
Our client, a leading independent IT reseller providing IT security products and services to a wide variety of customers in the UK and Europe recruit for a Senior Technical Support Analyst. They pride themselves on providing a world class leading consultancy, deployment, and support services through focused customer engagement. You will work alongside a Technical Support Analyst and report into the Head of Technical Services. You will be part of an established yet expanding company that continue to drive their success and increase their market share. Salary 35.000+ (neg) Comprehensive benefits Remote Head office: Farnborough Overview: The Technical Services team provide a wide range of services to their customers, providing both proactive and reactive technical support as well as implementing new technical solutions and, on completion, ensuring an efficient and complete transition into BAU operation. In this role as part of the technical services team, you will be responsible for providing internal technical support, mainly focussing on providing high level support to their cloud services and on-premise customers. The successful applicant will initially be required to support email hygiene and web scanning technologies for a number of blue-chip organisations. The successful candidate will quickly become a subject matter expert in these areas and will be expected to use these skills to articulate to customers the benefits of these technologies and the value they are able to add through our program of enhanced services. Duties and Responsibilities: 1st and 2nd Line support for the following technology areas Email routing Email hygiene (spam/malware) Email encryption (TLS/Policy Based Encryption) DMARC/DKIM implementation Web routing URL Filtering Web data protection Endpoint Security Technical support for internal staff Supervision of the support team and provision of KPI data to the business relating to the support function Management of the inbound workload and the distribution to the team Prompt escalation of ongoing problems and SLA breaches though the business and also through their vendors Fostering of relationships with vendors at a senior support level In addition, the successful candidate will be required to, Carry out remote security/design reviews for existing customers in this area Making recommendations and driving these recommendations to resolve outstanding issues Produce accurate and effective documentation Adhere to relevant change control processes Develop strong customer relationships to drive further engagement Perform other duties as required by the business Required to travel to Farnborough or London once per quarter One or more of the following skills are desirable: VMWare Infrastructure administration Azure Active Directory/LDAP administration Networking Skills (routing/firewalls/switching) Essential characteristics: Broad level of IT experience (particularly in the email/encryption or web proxy arena) Excellent organisational skills Team Player Excellent customer service skills Good problem-solving capacity and the ability to do so unsupervised This is a key and varied role. The successful candidate will be a primary point of contact with customers, so it is essential that a high level of professionalism is maintained. If you are interested in this position, please APPLY NOW! I f you haven't received a response within 5 working days please assume your application was unsuccessful on this occasion.
May 15, 2024
Full time
Our client, a leading independent IT reseller providing IT security products and services to a wide variety of customers in the UK and Europe recruit for a Senior Technical Support Analyst. They pride themselves on providing a world class leading consultancy, deployment, and support services through focused customer engagement. You will work alongside a Technical Support Analyst and report into the Head of Technical Services. You will be part of an established yet expanding company that continue to drive their success and increase their market share. Salary 35.000+ (neg) Comprehensive benefits Remote Head office: Farnborough Overview: The Technical Services team provide a wide range of services to their customers, providing both proactive and reactive technical support as well as implementing new technical solutions and, on completion, ensuring an efficient and complete transition into BAU operation. In this role as part of the technical services team, you will be responsible for providing internal technical support, mainly focussing on providing high level support to their cloud services and on-premise customers. The successful applicant will initially be required to support email hygiene and web scanning technologies for a number of blue-chip organisations. The successful candidate will quickly become a subject matter expert in these areas and will be expected to use these skills to articulate to customers the benefits of these technologies and the value they are able to add through our program of enhanced services. Duties and Responsibilities: 1st and 2nd Line support for the following technology areas Email routing Email hygiene (spam/malware) Email encryption (TLS/Policy Based Encryption) DMARC/DKIM implementation Web routing URL Filtering Web data protection Endpoint Security Technical support for internal staff Supervision of the support team and provision of KPI data to the business relating to the support function Management of the inbound workload and the distribution to the team Prompt escalation of ongoing problems and SLA breaches though the business and also through their vendors Fostering of relationships with vendors at a senior support level In addition, the successful candidate will be required to, Carry out remote security/design reviews for existing customers in this area Making recommendations and driving these recommendations to resolve outstanding issues Produce accurate and effective documentation Adhere to relevant change control processes Develop strong customer relationships to drive further engagement Perform other duties as required by the business Required to travel to Farnborough or London once per quarter One or more of the following skills are desirable: VMWare Infrastructure administration Azure Active Directory/LDAP administration Networking Skills (routing/firewalls/switching) Essential characteristics: Broad level of IT experience (particularly in the email/encryption or web proxy arena) Excellent organisational skills Team Player Excellent customer service skills Good problem-solving capacity and the ability to do so unsupervised This is a key and varied role. The successful candidate will be a primary point of contact with customers, so it is essential that a high level of professionalism is maintained. If you are interested in this position, please APPLY NOW! I f you haven't received a response within 5 working days please assume your application was unsuccessful on this occasion.
A highly successful architectural firm is looking for a personable and driven IT Support Analyst to join its expanding team, based in London. Please note this is an office based role so you will work on site 5 days per week. Working as an integral part of a team of engineers you will provide 2nd and 3rd line support for all system and user issues. Consummate communication and stakeholder management skills are essential as you will be expected to provide a first-class user experience at all times. In order to be suitable for this role, you MUST have demonstrable expertise supporting Windows OS, Active Directory and Office 365. In addition to this, a good understanding of networking is essential, while previous experience with Azure, SCCM, and CAD/Design-based applications would be advantageous to your application. This is an excellent opportunity for an accomplished IT Support Analyst to join a market-leading firm that offers an attractive benefits package and clearly defined career path.
May 15, 2024
Full time
A highly successful architectural firm is looking for a personable and driven IT Support Analyst to join its expanding team, based in London. Please note this is an office based role so you will work on site 5 days per week. Working as an integral part of a team of engineers you will provide 2nd and 3rd line support for all system and user issues. Consummate communication and stakeholder management skills are essential as you will be expected to provide a first-class user experience at all times. In order to be suitable for this role, you MUST have demonstrable expertise supporting Windows OS, Active Directory and Office 365. In addition to this, a good understanding of networking is essential, while previous experience with Azure, SCCM, and CAD/Design-based applications would be advantageous to your application. This is an excellent opportunity for an accomplished IT Support Analyst to join a market-leading firm that offers an attractive benefits package and clearly defined career path.
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance £35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
May 15, 2024
Full time
As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations. Hybrid role - 3 days in the Office, 2 days working from home Key duties include: Managing the day to day operations of Qualtrics XM platform surveys and feedback. Scripting questionnaires including skip logic dashboard development and data collection. Customer Experience data analysis insights. Data interpretation and storytelling leveraging analytics on the Qualtrics platform. Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required. Skills & experience: Essential - Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.) Ability to configure the Qualtrics platform. Ability to support Customers with in-depth Qualtrics platform knowledge. Hours of work: 37.5 hour week - can be worked flexibly within the hours between 7am - 7pm. Benefits include: 25 days annual leave Up to 15% discretionary performance based bonus per annum Defined Contribution Pension (up to 4% employee, up to 8.5% employer) Permanent Health Insurance Private Medical Insurance 4x Life Assurance £35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc. If this insight Analyst role is of interest, then please apply now.
Job title: 2nd Line Support Engineer Location: Peterborough (onsite) Salary: 30-35,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2nd line Engineer to their established customer support team. This is an exciting opportunity to gain hands on experience across a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers. This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs. Training and mentorship will be provided throughout, but we would be looking for an individual with a strong basis of knowledge around infrastructure support. Required Experience Previous 2nd line level experience in either an internal facing or MSP environment. Excellent communication and customer service skills. Experience troubleshooting both software and hardware issues, and able to create methodical solutions. Experience in deploying onsite hardware and software deployments. Strong experience with Microsoft AD and Exchange. Knowledge of Windows server. Networking experience including switch configuration, routing protocols, Firewalls, and VPNs. If you'd be interested in finding out more details about this position, please apply with an up-to-date copy of your CV. 2nd line Support Engineer / Infrastructure Support / Support Analyst / Managed Service Provider / Hardware / Software / Windows / Microsoft Office 365
May 15, 2024
Full time
Job title: 2nd Line Support Engineer Location: Peterborough (onsite) Salary: 30-35,000 per annum + package Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2nd line Engineer to their established customer support team. This is an exciting opportunity to gain hands on experience across a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers. This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs. Training and mentorship will be provided throughout, but we would be looking for an individual with a strong basis of knowledge around infrastructure support. Required Experience Previous 2nd line level experience in either an internal facing or MSP environment. Excellent communication and customer service skills. Experience troubleshooting both software and hardware issues, and able to create methodical solutions. Experience in deploying onsite hardware and software deployments. Strong experience with Microsoft AD and Exchange. Knowledge of Windows server. Networking experience including switch configuration, routing protocols, Firewalls, and VPNs. If you'd be interested in finding out more details about this position, please apply with an up-to-date copy of your CV. 2nd line Support Engineer / Infrastructure Support / Support Analyst / Managed Service Provider / Hardware / Software / Windows / Microsoft Office 365
Role: 1st Line Support Engineer Location: Redditch Salary: 22,000 - 26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role: 1st Line Support Engineer Location: Redditch Salary: 22,000 - 26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A fantastic new opportunity has become available for Operational Risk Analyst with one of our Financial Services clients based in Chester. Role : Operational Risk Analyst Location : Chester (3 Days week Onsite) Duration : 12 Months Status : Inside IR35 The role of the Risk Lead is to partner and support Currency, Commodities, & Derivatives Operations (CCDO) teams and senior leaders to proactively identify, quantify, prioritize, and mitigate risks. Experience and Skills required : Experience within enterprise Risk Framework supporting, Risk Issue and risk management. Worked within Equities, Derivatives, FX, commodities, Trade Control. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Excellent people /stakeholder management skills at all levels of seniority Strong analytical skills, attention to detail and objective problem solver Ability to work independently and be results driven whilst being a strong team player. Organized and able to present issues effectively and with impact. Strong multitasking abilities, proactive approach to successfully comply with multiple deadlines and initiatives globally. Experience in a 1st line risk role, 2nd line risk or Audit function. Excellent communication skills (both written and verbal) to be able to drive and influence risk-based decisions. Responsibilities: The role will work with the Derivatives and Balance Management Operations leadership to identify key risks and solutions to improve the risk profile of the area. Members of the Risk Lead Team are trusted advisors to CCDO functions and leadership by providing independent oversight and assessment of their risk environment. It is our role to strengthen the control environment, improve control culture & practices and promote the CCDO Risk Principles embedding a robust risk culture across the organization. Close interaction and engagement with CCDO functional leadership to provide guidance on identified risk and control issues, escalation triage, formal capture of audit issues & operational events and development of associated remediation plans. Coordinate, oversee and manage input and engagement for Regulatory Exams, Corporate Audits and Target Risk Assessments impacting CCDO functions & processes and associated remediation of findings, including Matters Requiring Attention/Immediate Attention (MRA/MRIA) Develop and maintain Single Process Inventory (SPI) framework, ensure adherence to Process Management Standard requirements including metric performance oversight. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Ensure compliance with critical deadlines for risk identification, escalation and remediation. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
May 15, 2024
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. A fantastic new opportunity has become available for Operational Risk Analyst with one of our Financial Services clients based in Chester. Role : Operational Risk Analyst Location : Chester (3 Days week Onsite) Duration : 12 Months Status : Inside IR35 The role of the Risk Lead is to partner and support Currency, Commodities, & Derivatives Operations (CCDO) teams and senior leaders to proactively identify, quantify, prioritize, and mitigate risks. Experience and Skills required : Experience within enterprise Risk Framework supporting, Risk Issue and risk management. Worked within Equities, Derivatives, FX, commodities, Trade Control. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Excellent people /stakeholder management skills at all levels of seniority Strong analytical skills, attention to detail and objective problem solver Ability to work independently and be results driven whilst being a strong team player. Organized and able to present issues effectively and with impact. Strong multitasking abilities, proactive approach to successfully comply with multiple deadlines and initiatives globally. Experience in a 1st line risk role, 2nd line risk or Audit function. Excellent communication skills (both written and verbal) to be able to drive and influence risk-based decisions. Responsibilities: The role will work with the Derivatives and Balance Management Operations leadership to identify key risks and solutions to improve the risk profile of the area. Members of the Risk Lead Team are trusted advisors to CCDO functions and leadership by providing independent oversight and assessment of their risk environment. It is our role to strengthen the control environment, improve control culture & practices and promote the CCDO Risk Principles embedding a robust risk culture across the organization. Close interaction and engagement with CCDO functional leadership to provide guidance on identified risk and control issues, escalation triage, formal capture of audit issues & operational events and development of associated remediation plans. Coordinate, oversee and manage input and engagement for Regulatory Exams, Corporate Audits and Target Risk Assessments impacting CCDO functions & processes and associated remediation of findings, including Matters Requiring Attention/Immediate Attention (MRA/MRIA) Develop and maintain Single Process Inventory (SPI) framework, ensure adherence to Process Management Standard requirements including metric performance oversight. Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes. Ensure compliance with critical deadlines for risk identification, escalation and remediation. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
Role: 2nd Line Support Engineer Location: Nottingham Salary: 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2024
Full time
Role: 2nd Line Support Engineer Location: Nottingham Salary: 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Desk Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment. As a Service Desk Engineer you will provide 2nd line support to internal users via telephone, email and ticketing system, providing timely and effective resolution to user issues within the agreed SLA. You'll prioritise effectively and escalate problems where necessary to the 3rd line team. Some of your other key tasks will involve administering and maintaining the corporate estate including workstations and O365. Location: You'll be based full time in the Epsom office (with flexibility around start and finish times). Requirements: You have experience working in a service desk environment in a 2nd line support function You have a strong knowledge of Windows, O365, Active Directory and Microsoft Exchange You have an understanding of basic networking You have excellent communication and collaboration skills You have strong analysis, troubleshooting and problem solving skills Salary & benefits: As a Service Desk Engineer (2nd line Windows O365) you will earn a competitive salary (to £40k) plus benefits: Generous Pension contribution Private Healthcare Life Assurance Company bonus Professional study support Apply now to find out more about this Service Desk Engineer (2nd line Windows O365) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
May 15, 2024
Full time
Service Desk Engineer (2nd line Windows O365) Epsom to £40k Do you have a good knowledge of Windows and Office 365 combined with customer support skills? You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment. As a Service Desk Engineer you will provide 2nd line support to internal users via telephone, email and ticketing system, providing timely and effective resolution to user issues within the agreed SLA. You'll prioritise effectively and escalate problems where necessary to the 3rd line team. Some of your other key tasks will involve administering and maintaining the corporate estate including workstations and O365. Location: You'll be based full time in the Epsom office (with flexibility around start and finish times). Requirements: You have experience working in a service desk environment in a 2nd line support function You have a strong knowledge of Windows, O365, Active Directory and Microsoft Exchange You have an understanding of basic networking You have excellent communication and collaboration skills You have strong analysis, troubleshooting and problem solving skills Salary & benefits: As a Service Desk Engineer (2nd line Windows O365) you will earn a competitive salary (to £40k) plus benefits: Generous Pension contribution Private Healthcare Life Assurance Company bonus Professional study support Apply now to find out more about this Service Desk Engineer (2nd line Windows O365) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
IT Support Analyst Remote, UK (with travel around the Midlands area) About Us At Family Action, we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869, and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants.We are currently seeking an IT Support Analyst to join our team on a full-time, permanent basis, working 37 hours per week. The Benefits - Starting salary of £28,315- Hybrid role, home based with weekly site visits- £480 home-based allowance per annum- Annual paid leave entitlement of 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays- Up to 6% matched-pension contributions- Enhanced paid sick leave- Enhanced paid family leave provisions- Eye care and winter flu jabs vouchers- Cycle to work scheme- Investment in your professional development with ongoing quality training and career development opportunitiesThis is a terrific opportunity for a high-calibre IT support professional with experience in a customer facing environment to join our impactful organisation.You'll be stepping into a crucial role, ensuring that colleagues have the necessary IT support to deliver essential services to families and vulnerable individuals, making a real difference in their lives.What's more, we place a real focus on your professional development so whether you're looking to enhance your technical skills or progress in your career, you'll have the support and resources to achieve your goals.So, if you want to step into a rewarding and engaging role with a dedicated team, we want to hear from you. The Role As an IT Support Analyst, you will act as the first point of contact for all IT enquiries from colleagues, using an ITIL based framework.Delivering excellent customer service, you will respond to enquiries via telephone, email, a self-service portal and in person, resolving incidents in accordance with operational standards and escalating incidents and requests when necessary.Additionally, you will:- Provide onsite support when needed and run local drop-ins- Record incidents and requests- Maintain accurate audit logs of equipment- Provide project and technical support- Create and maintain accurate systems and user documentation About You To be considered as an IT Support Analyst, you will need experience of supporting the following technologies:- User admin - Azure Active Directory- Windows 10, 11 device management, Azure Server environment and Azure Virtual Desktop- Microsoft 365 Admin including One-Drive management, Teams, SharePoint, Online Exchange- Remote desktop management tools- Anti-Virus management- Print managementYou will also need:- Experience within a customer facing environment- Familiarity with ITIL framework- A full, valid driving licence and use of a vehicleThe closing date for this role is 2nd June 2024.Other organisations may call this role IT Support Engineer, 2nd Line Analyst, 2nd Line Engineer, 2nd Line Support Technician, or Service Desk Engineer.Webrecruit and Family Action are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking for a new challenge as an IT Support Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
May 15, 2024
Full time
IT Support Analyst Remote, UK (with travel around the Midlands area) About Us At Family Action, we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869, and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants.We are currently seeking an IT Support Analyst to join our team on a full-time, permanent basis, working 37 hours per week. The Benefits - Starting salary of £28,315- Hybrid role, home based with weekly site visits- £480 home-based allowance per annum- Annual paid leave entitlement of 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays- Up to 6% matched-pension contributions- Enhanced paid sick leave- Enhanced paid family leave provisions- Eye care and winter flu jabs vouchers- Cycle to work scheme- Investment in your professional development with ongoing quality training and career development opportunitiesThis is a terrific opportunity for a high-calibre IT support professional with experience in a customer facing environment to join our impactful organisation.You'll be stepping into a crucial role, ensuring that colleagues have the necessary IT support to deliver essential services to families and vulnerable individuals, making a real difference in their lives.What's more, we place a real focus on your professional development so whether you're looking to enhance your technical skills or progress in your career, you'll have the support and resources to achieve your goals.So, if you want to step into a rewarding and engaging role with a dedicated team, we want to hear from you. The Role As an IT Support Analyst, you will act as the first point of contact for all IT enquiries from colleagues, using an ITIL based framework.Delivering excellent customer service, you will respond to enquiries via telephone, email, a self-service portal and in person, resolving incidents in accordance with operational standards and escalating incidents and requests when necessary.Additionally, you will:- Provide onsite support when needed and run local drop-ins- Record incidents and requests- Maintain accurate audit logs of equipment- Provide project and technical support- Create and maintain accurate systems and user documentation About You To be considered as an IT Support Analyst, you will need experience of supporting the following technologies:- User admin - Azure Active Directory- Windows 10, 11 device management, Azure Server environment and Azure Virtual Desktop- Microsoft 365 Admin including One-Drive management, Teams, SharePoint, Online Exchange- Remote desktop management tools- Anti-Virus management- Print managementYou will also need:- Experience within a customer facing environment- Familiarity with ITIL framework- A full, valid driving licence and use of a vehicleThe closing date for this role is 2nd June 2024.Other organisations may call this role IT Support Engineer, 2nd Line Analyst, 2nd Line Engineer, 2nd Line Support Technician, or Service Desk Engineer.Webrecruit and Family Action are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking for a new challenge as an IT Support Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Security Analyst Permanent Reading £40,000 - £45,000 3 Days a week on site My client is urgently looking for a Security Analyst to join their team based in Reading, on a permanent basis to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security. Providing 2nd line support to all employees and companies that fall under a Managed Service Contract. Security Analyst Responsibilities/Tasks: Knowledge of CrowdStrike/SentinelOne is a MUST! EDR Type Product Knowledge Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Proactively managing the security landscape for our customers both internally and externally Support end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products by testing, maintaining, monitoring, and troubleshooting in order to determine source of computer problems (hardware, software, user access, etc.) Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
May 15, 2024
Full time
Security Analyst Permanent Reading £40,000 - £45,000 3 Days a week on site My client is urgently looking for a Security Analyst to join their team based in Reading, on a permanent basis to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security. Providing 2nd line support to all employees and companies that fall under a Managed Service Contract. Security Analyst Responsibilities/Tasks: Knowledge of CrowdStrike/SentinelOne is a MUST! EDR Type Product Knowledge Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Proactively managing the security landscape for our customers both internally and externally Support end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products by testing, maintaining, monitoring, and troubleshooting in order to determine source of computer problems (hardware, software, user access, etc.) Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
O ffice Based 5 Days Monday - Friday Key skills: 2nd Line Support, Office 365, Exchange, AD, Azure, Excellent Communication skills & Customer Service. My Client is a highly dynamic and successful computer reseller and consultancy providing leading best of breed IT hardware, software, networking and peripheral products who are seeking an enthusiastic 1st and 2nd Line Support Service / Help Desk Engineer with a minimum 2 - 3 years' experience. You may come from an MSP, Managed Service Provider or similar background. You will be a dedicated resource on one of my client high profile customer sites. You will have excellent exposure to Windows, Active Directory, Office 365, Azure and some networking resolving more complex issues and escalations. 2nd Line Service Desk / Help Desk Support Office 365 support Azure Firewall management Network troubleshooting You must have excellent communication skills and be polite / personable. Attention to detail is a must. This is an exciting role where you can build a fantastic long-term career with a chance for advancement within the company. You will also receive first class training. Key skills: 2nd Line Support, Office 365, Exchange, AD, Azure, Excellent Communication skills & Customer Service.
May 15, 2024
Full time
O ffice Based 5 Days Monday - Friday Key skills: 2nd Line Support, Office 365, Exchange, AD, Azure, Excellent Communication skills & Customer Service. My Client is a highly dynamic and successful computer reseller and consultancy providing leading best of breed IT hardware, software, networking and peripheral products who are seeking an enthusiastic 1st and 2nd Line Support Service / Help Desk Engineer with a minimum 2 - 3 years' experience. You may come from an MSP, Managed Service Provider or similar background. You will be a dedicated resource on one of my client high profile customer sites. You will have excellent exposure to Windows, Active Directory, Office 365, Azure and some networking resolving more complex issues and escalations. 2nd Line Service Desk / Help Desk Support Office 365 support Azure Firewall management Network troubleshooting You must have excellent communication skills and be polite / personable. Attention to detail is a must. This is an exciting role where you can build a fantastic long-term career with a chance for advancement within the company. You will also receive first class training. Key skills: 2nd Line Support, Office 365, Exchange, AD, Azure, Excellent Communication skills & Customer Service.
Job description Actively seeking an enthusiastic application support analyst, with experience supporting Microsoft Dynamics 365 Business Central/ Dynamics NAV, for an exciting new role with a growing UK partner. The role will involve supporting a host of innovative customers on their critical D365 BC environments - ensuring systems are running effectively, solving any bugs/ issues, and working on process improvement projects along the way to maximise efficiency. This role operates on a hybrid basis, between home and North East based offices. Roles and Responsibilities Day to day 1st/ 2nd line support of my clients Dynamics 365 Business Central/ NAV environments Troubleshooting support tickets; triaging issue/ analysing requirements, and delivering solution Understanding customer needs and ensuring plans in place to maximise system efficiency Analysing areas for product improvement, and working with technical teams on enhancements Skills and Qualifications Proven experience in supporting Microsoft Dynamics 365 Business Central/ Dynamics NAV Strengths in 1st/ 2nd line systems support analysis - understanding customer requirements, resolving support tickets Technical skills in Jet reporting/ Continia (preferable, not essetial) Great analytical skills, ability to work effectively both independently and as part of a team Excellent customer service/ communication skills Whats on offer? A progressive role with a growing partner, offering fantastic product/ project exposure in Dynamics 365 Competitive base salary up to £45,000 Comprehensive benefits package including 25 days holiday, pension, health cover Openings for further certified MS training Like minded team environment - great company culture & perks To discuss this exciting opportunity in more. detail within the Dynamics 365 market, please contact Nick Butter by phone on or send your current CV to .Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics/D365 opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities.I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics market, please contact me ASAP.or via email
May 15, 2024
Full time
Job description Actively seeking an enthusiastic application support analyst, with experience supporting Microsoft Dynamics 365 Business Central/ Dynamics NAV, for an exciting new role with a growing UK partner. The role will involve supporting a host of innovative customers on their critical D365 BC environments - ensuring systems are running effectively, solving any bugs/ issues, and working on process improvement projects along the way to maximise efficiency. This role operates on a hybrid basis, between home and North East based offices. Roles and Responsibilities Day to day 1st/ 2nd line support of my clients Dynamics 365 Business Central/ NAV environments Troubleshooting support tickets; triaging issue/ analysing requirements, and delivering solution Understanding customer needs and ensuring plans in place to maximise system efficiency Analysing areas for product improvement, and working with technical teams on enhancements Skills and Qualifications Proven experience in supporting Microsoft Dynamics 365 Business Central/ Dynamics NAV Strengths in 1st/ 2nd line systems support analysis - understanding customer requirements, resolving support tickets Technical skills in Jet reporting/ Continia (preferable, not essetial) Great analytical skills, ability to work effectively both independently and as part of a team Excellent customer service/ communication skills Whats on offer? A progressive role with a growing partner, offering fantastic product/ project exposure in Dynamics 365 Competitive base salary up to £45,000 Comprehensive benefits package including 25 days holiday, pension, health cover Openings for further certified MS training Like minded team environment - great company culture & perks To discuss this exciting opportunity in more. detail within the Dynamics 365 market, please contact Nick Butter by phone on or send your current CV to .Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics/D365 opportunities within the global market. Dealing with both Microsoft Gold Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities.I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics market, please contact me ASAP.or via email
Are you an IT Support professional looking to step in to a more technical role? Do you have experience of working for a law firm or similar professional services? If so, this opportunity might be the perfect fit for you! You will be providing 1st, 2nd and some 3rd line support for a leading law firm, joining a friendly London based team. The position is initially being offered as a 6-month fixed-term contract but is very likely to be made permanent. What's in it for you: Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Provide remote and on-site support for users. Deskside/technical support Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: Windows 10 and 11, Office 365, iManage. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Due to the nature of the position, you will be based full time onsite in the office. Does this sound like your next role? Click ' Apply '
May 15, 2024
Full time
Are you an IT Support professional looking to step in to a more technical role? Do you have experience of working for a law firm or similar professional services? If so, this opportunity might be the perfect fit for you! You will be providing 1st, 2nd and some 3rd line support for a leading law firm, joining a friendly London based team. The position is initially being offered as a 6-month fixed-term contract but is very likely to be made permanent. What's in it for you: Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Provide remote and on-site support for users. Deskside/technical support Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: Windows 10 and 11, Office 365, iManage. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Due to the nature of the position, you will be based full time onsite in the office. Does this sound like your next role? Click ' Apply '