IT Jobs
Reading
Austin Fraser a developed specialist recruitment consultancy which is growing rapidly and we are now recruiting for a senior support engineer to join our Reading Tech services team. This brand new role will report to the IT manager in Reading.
Austin Fraser is a fun and fast paced business, with priorities that may change often, so you’ll need to be comfortable adapting and supporting, as well helping problem solve situations with Sales and Operations across the business worldwide.
This is an exciting opportunity and a chance for you to be involved as we grow.
Benefits
* Pension scheme
* Holiday shop
* EAP programme
* Charity days
* Flexible working
* AF perks
* Office perks
* Life assurance
* Enhanced family leave
What you’ll be doing…
*
Receiving and responding to problems from customers via ticketing system, email, phone, and face to face, with a priority on 3rd line activities.
*
Identifying, researching, and resolving customer issues using available resources.
*
Following-up on customer problems not immediately resolved
*
Recommend solutions to fulfil requirements and solve problems
*
Proactive and innovation maintenance of infrastructure systems
*
Providing support to junior IT engineers
Who you’ll work with…
*
All Austin Fraser staff at all locations, UK, Germany and USA
*
Third party suppliers and outsourced support partners
You’ll need this experience…
*
Experience of supporting all levels of staff as part of a bigger team.
*
Dealing with escalations from junior support staff and acting as single point of contact.
*
Coaching IT team members
*
Providing 1st/2nd/3rd line technical support, with an emphasis on 3rd line network and server support
You’ll have these skills and attributes...
*
Administration experience of server operating systems - Microsoft 2012 server and Ubuntu
*
Active Directory, Group Policy, DNS, DHCP, file and print
*
Virtual Machines, VMware, Virtualbox
*
Google G Suite office platform
*
Able to support the Apple macOS
*
Able to support hardware of Apple iMac Pcs and MacBook laptops
*
Skilled in the use of Cisco Meraki, Switches, security appliances - CCNA
*
ITIL trained
*
GDPR aware
*
Excellent communication skills working with stakeholders across the business - willing to pick up the phone or walk to another’s desk when appropriate rather than sit behind email
*
Organised and effective, ability to multitask and prioritise
*
Willingness to coach and motivate your team, and to keep them informed
*
Willing to challenge status quo, curious, innovative, creative, continuous improvement mindset
*
Self motivated and pro-active
*
Ability to remain calm and professional in difficult circumstances
*
Excellent customer service skills
*
Confident with an outgoing personality
*
Team player
On top of that, you’ll be someone who...
*
Is a natural relationship builder, establish trust and respect
*
Gets stuck in, hands-on and “sleeves-rolled-up”
*
Be willing to travel across Europe and USA
*
Can solve problems and resolve issues quickly and objectively, doing what’s right for the business
*
Is willing to come to people for advice at the start of a process and keep updated throughout
*
Is able to identify opportunities and trends and take ownership for what we should be doing to minimise business risk and maximise business performance.
*
Is curious about how the business works and wants to expand knowledge of the business generally to feel truly connected with it
*
Has high personal standards and demonstrates unshakable integrity in all their professional dealings and interactions
And of course you’ll demonstrate our values in everything you do...
*
Earn it
*
Own It
*
Love it
Austin Fraser a developed specialist recruitment consultancy which is growing rapidly and we are now recruiting for a senior support engineer to join our Reading Tech services team. This brand new role will report to the IT manager in Reading.
Austin Fraser is a fun and fast paced business, with priorities that may change often, so you’ll need to be comfortable adapting and supporting, as well helping problem solve situations with Sales and Operations across the business worldwide.
This is an exciting opportunity and a chance for you to be involved as we grow.
Benefits
* Pension scheme
* Holiday shop
* EAP programme
* Charity days
* Flexible working
* AF perks
* Office perks
* Life assurance
* Enhanced family leave
What you’ll be doing…
*
Receiving and responding to problems from customers via ticketing system, email, phone, and face to face, with a priority on 3rd line activities.
*
Identifying, researching, and resolving customer issues using available resources.
*
Following-up on customer problems not immediately resolved
*
Recommend solutions to fulfil requirements and solve problems
*
Proactive and innovation maintenance of infrastructure systems
*
Providing support to junior IT engineers
Who you’ll work with…
*
All Austin Fraser staff at all locations, UK, Germany and USA
*
Third party suppliers and outsourced support partners
You’ll need this experience…
*
Experience of supporting all levels of staff as part of a bigger team.
*
Dealing with escalations from junior support staff and acting as single point of contact.
*
Coaching IT team members
*
Providing 1st/2nd/3rd line technical support, with an emphasis on 3rd line network and server support
You’ll have these skills and attributes...
*
Administration experience of server operating systems - Microsoft 2012 server and Ubuntu
*
Active Directory, Group Policy, DNS, DHCP, file and print
*
Virtual Machines, VMware, Virtualbox
*
Google G Suite office platform
*
Able to support the Apple macOS
*
Able to support hardware of Apple iMac Pcs and MacBook laptops
*
Skilled in the use of Cisco Meraki, Switches, security appliances - CCNA
*
ITIL trained
*
GDPR aware
*
Excellent communication skills working with stakeholders across the business - willing to pick up the phone or walk to another’s desk when appropriate rather than sit behind email
*
Organised and effective, ability to multitask and prioritise
*
Willingness to coach and motivate your team, and to keep them informed
*
Willing to challenge status quo, curious, innovative, creative, continuous improvement mindset
*
Self motivated and pro-active
*
Ability to remain calm and professional in difficult circumstances
*
Excellent customer service skills
*
Confident with an outgoing personality
*
Team player
On top of that, you’ll be someone who...
*
Is a natural relationship builder, establish trust and respect
*
Gets stuck in, hands-on and “sleeves-rolled-up”
*
Be willing to travel across Europe and USA
*
Can solve problems and resolve issues quickly and objectively, doing what’s right for the business
*
Is willing to come to people for advice at the start of a process and keep updated throughout
*
Is able to identify opportunities and trends and take ownership for what we should be doing to minimise business risk and maximise business performance.
*
Is curious about how the business works and wants to expand knowledge of the business generally to feel truly connected with it
*
Has high personal standards and demonstrates unshakable integrity in all their professional dealings and interactions
And of course you’ll demonstrate our values in everything you do...
*
Earn it
*
Own It
*
Love it