IT Service Continuity Coordinator, Brighton Based £55k-£65k Essential Experience: Proven experience in IT business continuity planning and management, with a minimum of 3-5 years in a similar role. In-depth understanding of IT systems, infrastructure, and cybersecurity. Familiarity with industry standards and frameworks related to business continuity planning. Strong communication and interpersonal skills to effectively convey BCP information to various stakeholders. Strong analytical and problem-solving skills, with attention to detail. Hands on experience of backup solutions, preferably Commvault Hands on experience of DR solutions such as Zerto Relevant certifications such as CBCP (Certified Business Continuity Professional) or similar are desirable. Experience of Microsoft Windows Administration in Server Operating Systems Windows 2008 - 2019. Understanding of cloud concepts including Azure and AWS Networking Concepts and familiarization. Knowledge of monitoring and alerting technologies. Formal Service Management Methodologies (ITIL). Ability to work under pressure and prioritize tasks in a fast-paced environment. Responsibilities: Accountable for the effective implementation and maintenance of the IT BCP across the organization. Accountable for the timely and coordinated response to BCP IT incidents and disruptions. Accountable for identifying and mitigating IT-related risks that could impact business continuity. Ensure the delivery of quality project solutions, tasks, and milestones in line with agreed project timelines and budget. Manage own workload of Incidents, Requests, Small Changes, Project Tasks and other objectives to SLAs and agreed timelines. Provide handover, knowledge transfer and documentation to team/department upon completion of significant new solutions or changes. Understand the implications/restrictions of software licensing. Be available to implement changes or perform tests outside of normal business hours including evening and weekends to meet business needs. If you meet the above criteria then apply now for immediate consideration.
May 21, 2024
Full time
IT Service Continuity Coordinator, Brighton Based £55k-£65k Essential Experience: Proven experience in IT business continuity planning and management, with a minimum of 3-5 years in a similar role. In-depth understanding of IT systems, infrastructure, and cybersecurity. Familiarity with industry standards and frameworks related to business continuity planning. Strong communication and interpersonal skills to effectively convey BCP information to various stakeholders. Strong analytical and problem-solving skills, with attention to detail. Hands on experience of backup solutions, preferably Commvault Hands on experience of DR solutions such as Zerto Relevant certifications such as CBCP (Certified Business Continuity Professional) or similar are desirable. Experience of Microsoft Windows Administration in Server Operating Systems Windows 2008 - 2019. Understanding of cloud concepts including Azure and AWS Networking Concepts and familiarization. Knowledge of monitoring and alerting technologies. Formal Service Management Methodologies (ITIL). Ability to work under pressure and prioritize tasks in a fast-paced environment. Responsibilities: Accountable for the effective implementation and maintenance of the IT BCP across the organization. Accountable for the timely and coordinated response to BCP IT incidents and disruptions. Accountable for identifying and mitigating IT-related risks that could impact business continuity. Ensure the delivery of quality project solutions, tasks, and milestones in line with agreed project timelines and budget. Manage own workload of Incidents, Requests, Small Changes, Project Tasks and other objectives to SLAs and agreed timelines. Provide handover, knowledge transfer and documentation to team/department upon completion of significant new solutions or changes. Understand the implications/restrictions of software licensing. Be available to implement changes or perform tests outside of normal business hours including evening and weekends to meet business needs. If you meet the above criteria then apply now for immediate consideration.
BIG ANT Group Recruitment Specialists
Torquay, Devon
Big Ant Recruitment are working with one of our valued clients to find them an IT support Coordinator (Business Support), this role will encompasses a range of responsibilities aimed at ensuing efficient IT operations and support across their organisation. Key Duties: First Line IT Support: Providing prompt and effective first-line support to all users within the organisation. This involves troubleshooting and resolving IT-related issues to minimise disruptions. IT Training: Conducting training sessions for new and existing users to enhance their IT proficiency and maximise productivity using company systems. Procurement and System Rollouts: Assisting in the procurement and implementation of new business systems and equipment, ensuring smooth integration into existing infrastructure. Cyber Security Accreditation: Supporting the process of obtaining Cyber Essentials and Cyber Essentials Plus accreditations, contributing to the organization's cybersecurity readiness. Helpdesk Oversight: Managing the helpdesk function to ensure timely resolution of customer issues, maintaining high levels of customer satisfaction. In alignment with the company's environmental goals, the role also involves promoting sustainable practices such as reducing paper usage, minimising printing, optimising travel, and leveraging remote working technologies. This includes advocating for cloud-based systems and assistive technologies to support home and remote working arrangements. The IT Support Coordinator plays a crucial role in advancing the organisation's IT capabilities while embracing environmentally conscious practices to enhance efficiency and sustainability. This role will include travel to different office in Plymouth, Exeter, Newton Abbot and Paignton when needed so a car driver/owner would be preferred. This role will be a temp to perm contract
May 20, 2024
Seasonal
Big Ant Recruitment are working with one of our valued clients to find them an IT support Coordinator (Business Support), this role will encompasses a range of responsibilities aimed at ensuing efficient IT operations and support across their organisation. Key Duties: First Line IT Support: Providing prompt and effective first-line support to all users within the organisation. This involves troubleshooting and resolving IT-related issues to minimise disruptions. IT Training: Conducting training sessions for new and existing users to enhance their IT proficiency and maximise productivity using company systems. Procurement and System Rollouts: Assisting in the procurement and implementation of new business systems and equipment, ensuring smooth integration into existing infrastructure. Cyber Security Accreditation: Supporting the process of obtaining Cyber Essentials and Cyber Essentials Plus accreditations, contributing to the organization's cybersecurity readiness. Helpdesk Oversight: Managing the helpdesk function to ensure timely resolution of customer issues, maintaining high levels of customer satisfaction. In alignment with the company's environmental goals, the role also involves promoting sustainable practices such as reducing paper usage, minimising printing, optimising travel, and leveraging remote working technologies. This includes advocating for cloud-based systems and assistive technologies to support home and remote working arrangements. The IT Support Coordinator plays a crucial role in advancing the organisation's IT capabilities while embracing environmentally conscious practices to enhance efficiency and sustainability. This role will include travel to different office in Plymouth, Exeter, Newton Abbot and Paignton when needed so a car driver/owner would be preferred. This role will be a temp to perm contract
Job Title: ITAM Compliance & Software Allocations Coordinator School: Digital Services Directorate Salary: G6 31,414 - 37,119 Closing Date: 3rd June 2024 Campus: Belfast, Coleraine or Derry Londonderry Reference Number: (phone number removed) Full Time / Permanent - ABOUT US - We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland. Our core business activities are teaching and learning, widening access to education, research and innovation and technology and knowledge transfer. We are currently recruiting for the following position: ITAM Compliance & Software Allocation Coordinator This is a brand-new role to the University and a fantastic opportunity to join a dynamic team of subject matter experts, engineers, business analysts, project managers and skilled technicians dedicated to maintaining the reliability, stability, resilience, and security of Ulster University's multi-campus digital and technical estate, and supporting the staff, student and visitor experience. Why chose us? Digital Services forms the cornerstone of our contemporary, multi-campus university, delivering an array of technical and digital services to staff and students. These include the management, hosting, development, and support of technical infrastructure, end-point technology, enterprise applications, cybersecurity, collaboration platforms, remote access, and the facilitation of teaching and learning technologies and spaces, among others. Operating within a large, complex and diverse infrastructure, Digital Services meets the needs of 30,000 students and 3,000 staff members across multiple campuses - from delivering critical functions behind the scenes, to providing digital expertise and connectivity for campus events, and with dedicated customer service assisting staff and students in their work and studies. Our team of subject matter experts, digital professionals, engineers, business analysts, project managers and skilled technicians ensures the continuous availability, stability, resilience, security, and evolution of our digital and technical infrastructure. Digital Services at Ulster University is a vital and progressive professional service team central to enriching learning, research and campus life, supporting the environment in which academic excellence thrives. Explore opportunities to contribute your skills and dedication to our Digital Services team at the heart of campus-based higher education and make a meaningful impact on those who study, work, and collaborate with us. - THE ROLE - As an ITAM Compliance & Software Allocations Coordinator, your role is to oversee the administration and management of IT asset management (ITAM) software tools, as well as coordinate software allocations within the organisation. You will be responsible for ensuring the accurate tracking, monitoring, and allocation of hardware and software assets, while also optimising license usage and compliance. To excel in this role, you should have a strong understanding of ITAM principles and practices, as well as experience in administering ITAM software tools and managing software allocations. You should also possess excellent communication and interpersonal skills to collaborate with stakeholders and provide support to users. Additionally, attention to detail, problem-solving abilities, and a customer service mindset are essential for success in this position. - ABOUT YOU - - Hold a Degree in Computer Science, Information Technology, Business Administration, or a related discipline or demonstrate appropriate level and range of professional experience in a similar role. - Have familiarity with ITAM tools such as ServiceNow, Flexera, Snow Software, WASP, or similar platforms. - Have training or experience in ITAM processes and best practices, such as hardware asset management, software asset management, license management, or software allocation workflows. Ulster University holds a Silver Athena SWAN Award in recognition of our commitment to advancing Gender equality. You can read more about what this means on our University website. The University has a range of initiatives to support a family friendly working environment, including flexible working.
May 20, 2024
Full time
Job Title: ITAM Compliance & Software Allocations Coordinator School: Digital Services Directorate Salary: G6 31,414 - 37,119 Closing Date: 3rd June 2024 Campus: Belfast, Coleraine or Derry Londonderry Reference Number: (phone number removed) Full Time / Permanent - ABOUT US - We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland. Our core business activities are teaching and learning, widening access to education, research and innovation and technology and knowledge transfer. We are currently recruiting for the following position: ITAM Compliance & Software Allocation Coordinator This is a brand-new role to the University and a fantastic opportunity to join a dynamic team of subject matter experts, engineers, business analysts, project managers and skilled technicians dedicated to maintaining the reliability, stability, resilience, and security of Ulster University's multi-campus digital and technical estate, and supporting the staff, student and visitor experience. Why chose us? Digital Services forms the cornerstone of our contemporary, multi-campus university, delivering an array of technical and digital services to staff and students. These include the management, hosting, development, and support of technical infrastructure, end-point technology, enterprise applications, cybersecurity, collaboration platforms, remote access, and the facilitation of teaching and learning technologies and spaces, among others. Operating within a large, complex and diverse infrastructure, Digital Services meets the needs of 30,000 students and 3,000 staff members across multiple campuses - from delivering critical functions behind the scenes, to providing digital expertise and connectivity for campus events, and with dedicated customer service assisting staff and students in their work and studies. Our team of subject matter experts, digital professionals, engineers, business analysts, project managers and skilled technicians ensures the continuous availability, stability, resilience, security, and evolution of our digital and technical infrastructure. Digital Services at Ulster University is a vital and progressive professional service team central to enriching learning, research and campus life, supporting the environment in which academic excellence thrives. Explore opportunities to contribute your skills and dedication to our Digital Services team at the heart of campus-based higher education and make a meaningful impact on those who study, work, and collaborate with us. - THE ROLE - As an ITAM Compliance & Software Allocations Coordinator, your role is to oversee the administration and management of IT asset management (ITAM) software tools, as well as coordinate software allocations within the organisation. You will be responsible for ensuring the accurate tracking, monitoring, and allocation of hardware and software assets, while also optimising license usage and compliance. To excel in this role, you should have a strong understanding of ITAM principles and practices, as well as experience in administering ITAM software tools and managing software allocations. You should also possess excellent communication and interpersonal skills to collaborate with stakeholders and provide support to users. Additionally, attention to detail, problem-solving abilities, and a customer service mindset are essential for success in this position. - ABOUT YOU - - Hold a Degree in Computer Science, Information Technology, Business Administration, or a related discipline or demonstrate appropriate level and range of professional experience in a similar role. - Have familiarity with ITAM tools such as ServiceNow, Flexera, Snow Software, WASP, or similar platforms. - Have training or experience in ITAM processes and best practices, such as hardware asset management, software asset management, license management, or software allocation workflows. Ulster University holds a Silver Athena SWAN Award in recognition of our commitment to advancing Gender equality. You can read more about what this means on our University website. The University has a range of initiatives to support a family friendly working environment, including flexible working.
Job Title: ITAM Technical Support Coordinator School: Digital Services Directorate Salary: G6 31,414- 37,119 Closing Date: 31st May 2024 Campus: Belfast, Coleraine or Derry Londonderry Reference Number: (phone number removed) Full Time / Permanent - ABOUT US - We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland. Our core business activities are teaching and learning, widening access to education, research and innovation and technology and knowledge transfer. We are currently recruiting for the following position: ITAM Technical Support Coordinator. This is a brand-new role to the University and a fantastic opportunity to join a dynamic team of subject matter experts, engineers, business analysts, project managers and skilled technicians dedicated to maintaining the reliability, stability, resilience, and security of Ulster University's multi-campus digital and technical estate, and supporting the staff, student and visitor experience. Why choose us? Digital Services forms the cornerstone of our contemporary, multi-campus university, delivering an array of technical and digital services to staff and students. These include the management, hosting, development, and support of technical infrastructure, end-point technology, enterprise applications, cybersecurity, collaboration platforms, remote access, and the facilitation of teaching and learning technologies and spaces, among others. Operating within a large, complex and diverse infrastructure, Digital Services meets the needs of 30,000 students and 3,000 staff members across multiple campuses - from delivering critical functions behind the scenes, to providing digital expertise and connectivity for campus events, and with dedicated customer service assisting staff and students in their work and studies. Our team of subject matter experts, digital professionals, engineers, business analysts, project managers and skilled technicians ensures the continuous availability, stability, resilience, security, and evolution of our digital and technical infrastructure. Digital Services at Ulster University is a vital and progressive professional service team central to enriching learning, research and campus life, supporting the environment in which academic excellence thrives. Explore opportunities to contribute your skills and dedication to our Digital Services team at the heart of campus-based higher education and make a meaningful impact on those who study, work, and collaborate with us. - THE ROLE - As an ITAM Software Tools Technical Support Coordinator, your main responsibility is to provide technical support and coordination for IT Asset Management (ITAM) software tools. You will work closely with the ITAM team and other stakeholders to ensure the smooth operation and utilization of the software tools. To excel in this role, you should have a strong technical background and experience in supporting software applications. You should also have excellent communication and problem-solving skills, as you will be interacting with users of varying technical abilities. Additionally, a good understanding of IT asset management principles and practices is beneficial. - ABOUT YOU - - Hold a Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. - Have knowledge or experience in ITAM processes and best practices, preferably software asset management, hardware asset management, or license management. - Have familiarity with ITAM software tools such as ServiceNow, Flexera, Snow Software, or similar platforms. Ulster University holds a Silver Athena SWAN Award in recognition of our commitment to advancing Gender equality. You can read more about what this means on our University website. The University has a range of initiatives to support a family-friendly working environment, including flexible working.
May 20, 2024
Full time
Job Title: ITAM Technical Support Coordinator School: Digital Services Directorate Salary: G6 31,414- 37,119 Closing Date: 31st May 2024 Campus: Belfast, Coleraine or Derry Londonderry Reference Number: (phone number removed) Full Time / Permanent - ABOUT US - We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland. Our core business activities are teaching and learning, widening access to education, research and innovation and technology and knowledge transfer. We are currently recruiting for the following position: ITAM Technical Support Coordinator. This is a brand-new role to the University and a fantastic opportunity to join a dynamic team of subject matter experts, engineers, business analysts, project managers and skilled technicians dedicated to maintaining the reliability, stability, resilience, and security of Ulster University's multi-campus digital and technical estate, and supporting the staff, student and visitor experience. Why choose us? Digital Services forms the cornerstone of our contemporary, multi-campus university, delivering an array of technical and digital services to staff and students. These include the management, hosting, development, and support of technical infrastructure, end-point technology, enterprise applications, cybersecurity, collaboration platforms, remote access, and the facilitation of teaching and learning technologies and spaces, among others. Operating within a large, complex and diverse infrastructure, Digital Services meets the needs of 30,000 students and 3,000 staff members across multiple campuses - from delivering critical functions behind the scenes, to providing digital expertise and connectivity for campus events, and with dedicated customer service assisting staff and students in their work and studies. Our team of subject matter experts, digital professionals, engineers, business analysts, project managers and skilled technicians ensures the continuous availability, stability, resilience, security, and evolution of our digital and technical infrastructure. Digital Services at Ulster University is a vital and progressive professional service team central to enriching learning, research and campus life, supporting the environment in which academic excellence thrives. Explore opportunities to contribute your skills and dedication to our Digital Services team at the heart of campus-based higher education and make a meaningful impact on those who study, work, and collaborate with us. - THE ROLE - As an ITAM Software Tools Technical Support Coordinator, your main responsibility is to provide technical support and coordination for IT Asset Management (ITAM) software tools. You will work closely with the ITAM team and other stakeholders to ensure the smooth operation and utilization of the software tools. To excel in this role, you should have a strong technical background and experience in supporting software applications. You should also have excellent communication and problem-solving skills, as you will be interacting with users of varying technical abilities. Additionally, a good understanding of IT asset management principles and practices is beneficial. - ABOUT YOU - - Hold a Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. - Have knowledge or experience in ITAM processes and best practices, preferably software asset management, hardware asset management, or license management. - Have familiarity with ITAM software tools such as ServiceNow, Flexera, Snow Software, or similar platforms. Ulster University holds a Silver Athena SWAN Award in recognition of our commitment to advancing Gender equality. You can read more about what this means on our University website. The University has a range of initiatives to support a family-friendly working environment, including flexible working.
Telephone support to clients and engineers Friendly skilled team Extensive support and training provided This is a great opportunity for an experienced Service Desk Coordinator. Who is looking for a well established business, who are based in Olney, Milton Keynes. Please note due to the location of this business it is almost imperative that you have access to your own transport. As public transport links are not particular great. Service Controller : Job Description -Overall objectiveEnsure that service requests received from customers are attended to promptly and in accordancewith contracted obligations. To control the team of service and maintenance engineers such thattheir resources are deployed in an optimum and economical manner.Reporting toThe position of Service Controller reports to the Service Support SupervisorKey duties and responsibilities• Receive service requests by telephone, email, from customers, ascertaining the details ofreported faults in an accurate manner, and promoting the image of the company as a responsiveorganisation.• To liaise with, monitor and organise the engineers working day to attend to reported faults,ensuring maximum cost effective use and deployment of resources.• Where possible seek to resolve reported faults by telephone, liaising with technical staff asnecessary, to avoid unnecessary engineer attendance.• In conjunction with the Service Manager, or his delegate, ensure that requirements forpreventive maintenance visits are undertaken. Maintain schedules of contracted maintenancework for relevant customers.• Receive and action requests from engineers for replacement service stock ensuring items areordered without undue delay and supervise the field engineering aspects of the service stockcontrol procedures.• Update the Service Mentor computer system (CASH) with accurate details of calls received andsubsequent status and progress.• To produce service statistical information and reports using the Mentor system on customersites as and when required• To prepare monthly chargeable service schedules in accordance with Company cut off dates.• Report any serious or significant engineering, administrative or customer relationship issues tothe Service Manager without delay• Ensure that any Health and Safety issues relating to the service engineers are addressed andthat information connected with safe systems of working is communicated to them.
May 20, 2024
Full time
Telephone support to clients and engineers Friendly skilled team Extensive support and training provided This is a great opportunity for an experienced Service Desk Coordinator. Who is looking for a well established business, who are based in Olney, Milton Keynes. Please note due to the location of this business it is almost imperative that you have access to your own transport. As public transport links are not particular great. Service Controller : Job Description -Overall objectiveEnsure that service requests received from customers are attended to promptly and in accordancewith contracted obligations. To control the team of service and maintenance engineers such thattheir resources are deployed in an optimum and economical manner.Reporting toThe position of Service Controller reports to the Service Support SupervisorKey duties and responsibilities• Receive service requests by telephone, email, from customers, ascertaining the details ofreported faults in an accurate manner, and promoting the image of the company as a responsiveorganisation.• To liaise with, monitor and organise the engineers working day to attend to reported faults,ensuring maximum cost effective use and deployment of resources.• Where possible seek to resolve reported faults by telephone, liaising with technical staff asnecessary, to avoid unnecessary engineer attendance.• In conjunction with the Service Manager, or his delegate, ensure that requirements forpreventive maintenance visits are undertaken. Maintain schedules of contracted maintenancework for relevant customers.• Receive and action requests from engineers for replacement service stock ensuring items areordered without undue delay and supervise the field engineering aspects of the service stockcontrol procedures.• Update the Service Mentor computer system (CASH) with accurate details of calls received andsubsequent status and progress.• To produce service statistical information and reports using the Mentor system on customersites as and when required• To prepare monthly chargeable service schedules in accordance with Company cut off dates.• Report any serious or significant engineering, administrative or customer relationship issues tothe Service Manager without delay• Ensure that any Health and Safety issues relating to the service engineers are addressed andthat information connected with safe systems of working is communicated to them.
If you have varied technical experience, have been co-ordinating IT Projects, and are looking for an opportunity to grow and develop your career working directly with the support of a very experienced Head of IT; or if you're a technical coordinator looking for the opportunity to lead IT Projects while still maintaining a hands-on approach to technical changes, then this could be the role for you. We are looking for an IT Technical Project Lead, to support the completion of multiple IT projects at Marsden Building Society. Reporting directly to the Head of IT, this is an exciting opportunity for a technical project specialist to continue to hone their skills. Working with key stakeholders throughout the Society and third-party suppliers to ensure projects run smoothly, meet deadlines and are fit for purpose; the IT Technical Project Lead will have great communication skills and be able to explain technical terms to operational teams with ease. With an analytical approach to problem solving, the successful candidate will undertake business analysis to understand the requirements and deliverables of IT projects, producing project plans, timelines, and a recommended approach with support from the Head of IT. What we're looking for in our IT Technical Project Lead: Recent hands-on experience of supporting IT infrastructure including computer networks, network administration and telephony systems. A good knowledge of information analysis, and computer hardware, software, and cyber security solutions. A good understanding of project management processes including producing documentation i.e., business cases, project plans and associated documentation. Responsibilities as our IT Technical Project Lead: Build relationships with key stakeholders throughout the Society to ensure the smooth running of IT projects, meeting deadlines and ensuring operational effectiveness. Undertake business analysis to understand the requirements and deliverables of IT projects, utilising this information to provide project plans, timelines, and recommended approach. Effectively communicate project updates to stakeholders and manage expectations throughout IT project lifecycles. Identify and mitigate project risks, demonstrating astute problem-solving skills. Produce IT project plans and associated documentation, with due consideration for business impact assessments, requirements, and key deliverables. Undertake hands on implementation (Technical Changes) of some project deliverables, managing third-party changes and performing testing as required. An understanding of TCP/IP, LAN, WAN, Firewalls, Switching and Wireless While experience of working in the Financial Services sector would be beneficial for this role, it isn't critical. We welcome applications from candidates from other sectors who can demonstrate a diverse set of technical skills and a love of project management. So what's in it for you as our IT Technical Project Lead? Rated outstanding for employee engagement (Best Companies 2023), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities. This role is advertised on a full-time basis, but we will consider applications from candidates wishing to work with a job share or part-time arrangement. While the successful IT Technical Project Lead will need to attend our Head Office in Nelson for 30% of their working week, we have embraced hybrid working and aren't restricted by geography. Hiring the right person who shares our values and demonstrates the key skills required for this role is far more important to us than rigid working patterns and where someone chooses to live. In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships. Apply today! Please read through the full job description available via the careers page on our website. If this sounds like the perfect role for you, then apply now to become our IT Technical Project Lead ! Please note - we are not accepting support from agencies at this time and are looking to engage with candidates directly.
May 20, 2024
Full time
If you have varied technical experience, have been co-ordinating IT Projects, and are looking for an opportunity to grow and develop your career working directly with the support of a very experienced Head of IT; or if you're a technical coordinator looking for the opportunity to lead IT Projects while still maintaining a hands-on approach to technical changes, then this could be the role for you. We are looking for an IT Technical Project Lead, to support the completion of multiple IT projects at Marsden Building Society. Reporting directly to the Head of IT, this is an exciting opportunity for a technical project specialist to continue to hone their skills. Working with key stakeholders throughout the Society and third-party suppliers to ensure projects run smoothly, meet deadlines and are fit for purpose; the IT Technical Project Lead will have great communication skills and be able to explain technical terms to operational teams with ease. With an analytical approach to problem solving, the successful candidate will undertake business analysis to understand the requirements and deliverables of IT projects, producing project plans, timelines, and a recommended approach with support from the Head of IT. What we're looking for in our IT Technical Project Lead: Recent hands-on experience of supporting IT infrastructure including computer networks, network administration and telephony systems. A good knowledge of information analysis, and computer hardware, software, and cyber security solutions. A good understanding of project management processes including producing documentation i.e., business cases, project plans and associated documentation. Responsibilities as our IT Technical Project Lead: Build relationships with key stakeholders throughout the Society to ensure the smooth running of IT projects, meeting deadlines and ensuring operational effectiveness. Undertake business analysis to understand the requirements and deliverables of IT projects, utilising this information to provide project plans, timelines, and recommended approach. Effectively communicate project updates to stakeholders and manage expectations throughout IT project lifecycles. Identify and mitigate project risks, demonstrating astute problem-solving skills. Produce IT project plans and associated documentation, with due consideration for business impact assessments, requirements, and key deliverables. Undertake hands on implementation (Technical Changes) of some project deliverables, managing third-party changes and performing testing as required. An understanding of TCP/IP, LAN, WAN, Firewalls, Switching and Wireless While experience of working in the Financial Services sector would be beneficial for this role, it isn't critical. We welcome applications from candidates from other sectors who can demonstrate a diverse set of technical skills and a love of project management. So what's in it for you as our IT Technical Project Lead? Rated outstanding for employee engagement (Best Companies 2023), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities. This role is advertised on a full-time basis, but we will consider applications from candidates wishing to work with a job share or part-time arrangement. While the successful IT Technical Project Lead will need to attend our Head Office in Nelson for 30% of their working week, we have embraced hybrid working and aren't restricted by geography. Hiring the right person who shares our values and demonstrates the key skills required for this role is far more important to us than rigid working patterns and where someone chooses to live. In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships. Apply today! Please read through the full job description available via the careers page on our website. If this sounds like the perfect role for you, then apply now to become our IT Technical Project Lead ! Please note - we are not accepting support from agencies at this time and are looking to engage with candidates directly.
HAECO leads in a broad range of aviation products and services that enable our customers to build and operate their aircraft, engines and components safely and efficiently and, in doing so, we seek to deliver sustainable value to all our stakeholders. HAECO - Global engine support We offer global engine support through dedicated on-wing support teams and hospital shops based in strategic locations including Hong Kong, the Netherlands, the UK, and the United States. Our on-wing teams can mobilise at short notice with the tooling and parts needed to provide swift and effective repair solutions that minimise your engine downtime. What we offer Minimum engine downtime through global engine support capabilities On-wing/near-wing engine inspection and repairs Quick turn repairs, AD/SB embodiment and campaigns EBU/QEC transfers, engine changes Engine and component storage capacity for lease returns Strategic worldwide locations Our Vision We lead in a broad range of aviation products and services that enable our customers to build and operate their aircraft, engines, and components safely and efficiently, and we deliver sustainable value to all stakeholders. Our Mission We put safety first We develop our highly skilled team, working together with a "can do" spirit We invest in the latest technology to continuously improve our services and efficiency We deliver operational excellence to our customers We partner with airlines and other aviation industry enterprises We incorporate sustainable development into all aspects of our operation We generate sustainable and profitable growth The Global Engine Support (GES) ACC & Software Solutions Coordinator reports directly to the Head of GES Projects & Business Development and is responsible for the overall coordination and management of software solutions deployed within GES. A Key element of the role includes ensuring the success of the implementation and the ongoing support of AMOS. Accountability / Responsibility: Defining and implementing the GES Software strategy in coordination with Group IT Manage the software solutions deployed in GES Coordination with GES facility admins Implementation and on-going support of AMOS and SAP S/4HANA Provide 1st level support to end-users; Software release / upgrade management. Support change management, and system development and enhancement Liaise with IT Services and Swiss-AS on system infrastructure administration. Provide interface support; Database management in conjunction with IT and Swiss-AS. On-going liaison with Swiss-AS, SAP, and other Software providers as required Continuously monitor and identify areas for process optimisation Key Duties: Act as subject matter experts in AMOS maintenance and enhancement Approval of changes in roles and access rights. Set up and approval of new roles and access rights in AMOS and other systems Approval and prioritisation of user change request and coordinate UAT for implement the change in AMOS Coordinate with local IT admins for change requests, upgrades, and process changes. Manage existing and new interfaces to / from AMOS Coordinate and manage develop Power BI dashboards for GES Develop reports as required by the business to support the operation. Identifies opportunities for standardisation of software solutions across GES Liaises with Group IT on software strategy and road map Develop effective business processes and procedures to ensure the ACC can support the use of AMOS at Go-Live and in day-to-day operations Play an active role in the delivery of AMOS user training Coordinate with IT Security to ensure deployed solution comply with and maintain compliance to HAECO cyber security requirements. Coordinate with Group functions on Group led IT projects such as Robotic Automation Assist site IT administrators in developing local BCP plans for system events. Job Requirements & Competencies: In-Depth Knowledge of AMOS Knowledge of SAP S/4HANA Knowledge of SQL Knowledge of Project Management in relation to solution implementation Knowledge of Power BI execution Qualification & Experience: Bachelor's degree in either Computer Science, IT Management, or Computer Engineering or equivalent Minimum 5 years' experience in software solution management Experience in AMOS as either system administrator or key user Experience in writing SQL based reports. Experience in process mapping and optimisation through lean processes. As well as a competitive basic salary, we offer £1,200 London Weighting, in addition to: Life insurance, death in service cover is 6 x your salary. AXA EAP (Employee Assistance Program) Service. Cycle to work scheme(Employee Assistance Program). Employee referral scheme. Free parking on site. Company pension contribution, 6% employee, 12% employer. Enhanced maternity, paternity, adoption pay (Paying above and beyond the statutory requirement). Occupational Health . We offer in depth training allowing our employees to progress within their remit. We offer Company sick pay as follows: 6 weeks' basis rate of pay if you have between six months to two years of service, 12 weeks' basic rate of pay if you have between two years to five years of service, or 18 weeks' basic rate of pay if you have over 5 years' service. Build your career with us, to deliver sustainable value to the community and our stakeholders. "HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.
May 18, 2024
Full time
HAECO leads in a broad range of aviation products and services that enable our customers to build and operate their aircraft, engines and components safely and efficiently and, in doing so, we seek to deliver sustainable value to all our stakeholders. HAECO - Global engine support We offer global engine support through dedicated on-wing support teams and hospital shops based in strategic locations including Hong Kong, the Netherlands, the UK, and the United States. Our on-wing teams can mobilise at short notice with the tooling and parts needed to provide swift and effective repair solutions that minimise your engine downtime. What we offer Minimum engine downtime through global engine support capabilities On-wing/near-wing engine inspection and repairs Quick turn repairs, AD/SB embodiment and campaigns EBU/QEC transfers, engine changes Engine and component storage capacity for lease returns Strategic worldwide locations Our Vision We lead in a broad range of aviation products and services that enable our customers to build and operate their aircraft, engines, and components safely and efficiently, and we deliver sustainable value to all stakeholders. Our Mission We put safety first We develop our highly skilled team, working together with a "can do" spirit We invest in the latest technology to continuously improve our services and efficiency We deliver operational excellence to our customers We partner with airlines and other aviation industry enterprises We incorporate sustainable development into all aspects of our operation We generate sustainable and profitable growth The Global Engine Support (GES) ACC & Software Solutions Coordinator reports directly to the Head of GES Projects & Business Development and is responsible for the overall coordination and management of software solutions deployed within GES. A Key element of the role includes ensuring the success of the implementation and the ongoing support of AMOS. Accountability / Responsibility: Defining and implementing the GES Software strategy in coordination with Group IT Manage the software solutions deployed in GES Coordination with GES facility admins Implementation and on-going support of AMOS and SAP S/4HANA Provide 1st level support to end-users; Software release / upgrade management. Support change management, and system development and enhancement Liaise with IT Services and Swiss-AS on system infrastructure administration. Provide interface support; Database management in conjunction with IT and Swiss-AS. On-going liaison with Swiss-AS, SAP, and other Software providers as required Continuously monitor and identify areas for process optimisation Key Duties: Act as subject matter experts in AMOS maintenance and enhancement Approval of changes in roles and access rights. Set up and approval of new roles and access rights in AMOS and other systems Approval and prioritisation of user change request and coordinate UAT for implement the change in AMOS Coordinate with local IT admins for change requests, upgrades, and process changes. Manage existing and new interfaces to / from AMOS Coordinate and manage develop Power BI dashboards for GES Develop reports as required by the business to support the operation. Identifies opportunities for standardisation of software solutions across GES Liaises with Group IT on software strategy and road map Develop effective business processes and procedures to ensure the ACC can support the use of AMOS at Go-Live and in day-to-day operations Play an active role in the delivery of AMOS user training Coordinate with IT Security to ensure deployed solution comply with and maintain compliance to HAECO cyber security requirements. Coordinate with Group functions on Group led IT projects such as Robotic Automation Assist site IT administrators in developing local BCP plans for system events. Job Requirements & Competencies: In-Depth Knowledge of AMOS Knowledge of SAP S/4HANA Knowledge of SQL Knowledge of Project Management in relation to solution implementation Knowledge of Power BI execution Qualification & Experience: Bachelor's degree in either Computer Science, IT Management, or Computer Engineering or equivalent Minimum 5 years' experience in software solution management Experience in AMOS as either system administrator or key user Experience in writing SQL based reports. Experience in process mapping and optimisation through lean processes. As well as a competitive basic salary, we offer £1,200 London Weighting, in addition to: Life insurance, death in service cover is 6 x your salary. AXA EAP (Employee Assistance Program) Service. Cycle to work scheme(Employee Assistance Program). Employee referral scheme. Free parking on site. Company pension contribution, 6% employee, 12% employer. Enhanced maternity, paternity, adoption pay (Paying above and beyond the statutory requirement). Occupational Health . We offer in depth training allowing our employees to progress within their remit. We offer Company sick pay as follows: 6 weeks' basis rate of pay if you have between six months to two years of service, 12 weeks' basic rate of pay if you have between two years to five years of service, or 18 weeks' basic rate of pay if you have over 5 years' service. Build your career with us, to deliver sustainable value to the community and our stakeholders. "HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.
Computer Configuration Administrator Rugby (Central Park) (Apply online only) Mon - Fri 12.55 Urgent: Immediate Start PLEASE DON'T APPLY WITHOUT FIRST READING THE JOB ADVERT, YOU NEED A CERTAIN LEVEL OF EXPERIENCE. We are looking for a warehouse administrator with a strong knowledge of computer hardware / software to work within a busy warehouse in the Rugby area. This is a unique role where you allocate jobs to the right skilled operatives, follow a set process, and update information on a spreadsheet, feedback to supervisors on which orders are urgent and other general admin tasks. It's a warehouse role but with a strong focus on the back office / administrator functions. The shift is fixed Monday - Friday working (Apply online only) and is strictly full time (sorry, no part time options at all). To be considered -your CV MUST show some warehouse administration experience, you need a good understanding computer hardware / software and have worked within a role that requires some form of coordination / escalation work. Other skills include a great eye for detail, excellent communication skills and the ability to following a process. This role offers you: 12.55 p/hour. 40 hours paid per week. Weekly pay via SolviT Recruitment LTD. Excellent facilities. Job security. A nice career ladder to climb. APPLY NOW Applying is easy, just respond back to this advert with your CV clearly showing the skills needed and we will be in touch. Everyone will receive a reply but please PICK UP THE PHONE when we call from a 01455 number.
May 18, 2024
Seasonal
Computer Configuration Administrator Rugby (Central Park) (Apply online only) Mon - Fri 12.55 Urgent: Immediate Start PLEASE DON'T APPLY WITHOUT FIRST READING THE JOB ADVERT, YOU NEED A CERTAIN LEVEL OF EXPERIENCE. We are looking for a warehouse administrator with a strong knowledge of computer hardware / software to work within a busy warehouse in the Rugby area. This is a unique role where you allocate jobs to the right skilled operatives, follow a set process, and update information on a spreadsheet, feedback to supervisors on which orders are urgent and other general admin tasks. It's a warehouse role but with a strong focus on the back office / administrator functions. The shift is fixed Monday - Friday working (Apply online only) and is strictly full time (sorry, no part time options at all). To be considered -your CV MUST show some warehouse administration experience, you need a good understanding computer hardware / software and have worked within a role that requires some form of coordination / escalation work. Other skills include a great eye for detail, excellent communication skills and the ability to following a process. This role offers you: 12.55 p/hour. 40 hours paid per week. Weekly pay via SolviT Recruitment LTD. Excellent facilities. Job security. A nice career ladder to climb. APPLY NOW Applying is easy, just respond back to this advert with your CV clearly showing the skills needed and we will be in touch. Everyone will receive a reply but please PICK UP THE PHONE when we call from a 01455 number.
Service Delivery Manager Service Delivery Manager - Canary Wharf - London / 1 day per week office based - to 75,000 plus bonus to 13%, annual salary review to 10% and great benefits! - Package Global client has a great opportunity for a Service Delivery Manager (with experience or an interest in cyber security) to be responsible for the successful running and further development of a predominately outsourced Security Operations Centre (SOC). You will provide line management of a small team and the responsibilities include recommending what resources are needed. The ideal candidate for this role will have a 80/20 mix of Service Delivery and Security experience As a Service Delivery Manager you will prepare regular reports to Program Office and stakeholders on performance, development and opportunities of the GSOC. With Vendor management you will form strong relationships with the MSSP's contacts through status tracking, informal comms, review sessions with the MSSP functionality to analyse value delivered, SLAs, enhancements, review control and vulnerability assessments to identify control weaknesses and assess remedial action. Regarding Incident management you will ensure that Incident information is shared with all relevant stakeholders in a timely and appropriate manner taking into account the seriousness of the incident, arrange for the mobilisation of global and/or regional Incident Response teams whilst acting as coordinator and/or consultant during incident resolution. The ticketing system is ServiceNow. With regards to Security Operations development you will use your teams security knowledge, evaluate priority and business case for GSOC enhancements, identify opportunities for improvement/recommend appropriate actions. You will maintain and oversee a program of approved changes and enhancements, prepare documentation for any additional budget needed. As a GSOC Manager your responsibilities are also to support the global security teams in a range of cyber security related activities (Risk management, coordination and validation security operations documentation), working with SMT/team members to develop strategies to enforce security requirements and address identified security risks, research and evaluate new threats and advise on any necessary communication or extra controls to counter these review plans and likely impacts Although this role does not have direct investment approval authority you will be expected to track expenditure against budget, highlight any significant deviations whilst, forecast the requirements and advise on the appropriate budget levels. This role will involve regular interaction with the external vendors of security solutions and the IT security teams in Japan, North America and Asia. You will demonstrate a robust knowledge of global service delivery, an appreciation of the current cyber threats and security measures available. With at least 5 years of IT (Service Delivery & some IT Security), have demonstratable knowledge of Service Delivery frameworks (ITIL) (experience in a SOC is desirable), be skilled in defining creative solutions and presenting to SMT, knowledge of and experience in developing and documenting security architecture and plans. Any experience with information security management frameworks, such as ISO2700, COBIT, NIST would be an advantage. This is a superb career progression opportunity with an amazing organisation in Canary Wharf that offers a salary to 75,000 plus 13% bonus (circa 83,000(, hybrid and a great benefits package This role is commutable from Canary Wharf, Home counties, East London, North London, South London, West London, Kent, Hertfordshire, Essex Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
May 17, 2024
Full time
Service Delivery Manager Service Delivery Manager - Canary Wharf - London / 1 day per week office based - to 75,000 plus bonus to 13%, annual salary review to 10% and great benefits! - Package Global client has a great opportunity for a Service Delivery Manager (with experience or an interest in cyber security) to be responsible for the successful running and further development of a predominately outsourced Security Operations Centre (SOC). You will provide line management of a small team and the responsibilities include recommending what resources are needed. The ideal candidate for this role will have a 80/20 mix of Service Delivery and Security experience As a Service Delivery Manager you will prepare regular reports to Program Office and stakeholders on performance, development and opportunities of the GSOC. With Vendor management you will form strong relationships with the MSSP's contacts through status tracking, informal comms, review sessions with the MSSP functionality to analyse value delivered, SLAs, enhancements, review control and vulnerability assessments to identify control weaknesses and assess remedial action. Regarding Incident management you will ensure that Incident information is shared with all relevant stakeholders in a timely and appropriate manner taking into account the seriousness of the incident, arrange for the mobilisation of global and/or regional Incident Response teams whilst acting as coordinator and/or consultant during incident resolution. The ticketing system is ServiceNow. With regards to Security Operations development you will use your teams security knowledge, evaluate priority and business case for GSOC enhancements, identify opportunities for improvement/recommend appropriate actions. You will maintain and oversee a program of approved changes and enhancements, prepare documentation for any additional budget needed. As a GSOC Manager your responsibilities are also to support the global security teams in a range of cyber security related activities (Risk management, coordination and validation security operations documentation), working with SMT/team members to develop strategies to enforce security requirements and address identified security risks, research and evaluate new threats and advise on any necessary communication or extra controls to counter these review plans and likely impacts Although this role does not have direct investment approval authority you will be expected to track expenditure against budget, highlight any significant deviations whilst, forecast the requirements and advise on the appropriate budget levels. This role will involve regular interaction with the external vendors of security solutions and the IT security teams in Japan, North America and Asia. You will demonstrate a robust knowledge of global service delivery, an appreciation of the current cyber threats and security measures available. With at least 5 years of IT (Service Delivery & some IT Security), have demonstratable knowledge of Service Delivery frameworks (ITIL) (experience in a SOC is desirable), be skilled in defining creative solutions and presenting to SMT, knowledge of and experience in developing and documenting security architecture and plans. Any experience with information security management frameworks, such as ISO2700, COBIT, NIST would be an advantage. This is a superb career progression opportunity with an amazing organisation in Canary Wharf that offers a salary to 75,000 plus 13% bonus (circa 83,000(, hybrid and a great benefits package This role is commutable from Canary Wharf, Home counties, East London, North London, South London, West London, Kent, Hertfordshire, Essex Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Who we are Established in 1999, Modern Networks is the leading specialist provider of managed IT and telecom services to the UK s commercial & retail property sector. We are also an independent Internet Service Provider (ISP). This role sits within our Group Company, Wave 9 Managed Services Limited, which is 100% focused on Education and has established a fantastic reputation in the sector for customer service and support. What you'll be doing Our provisioning coordinators are responsible for managing the delivery of safe, secure Internet and telecommunication services to our school customers. Working from our Stafford offices, you'll be liaising with our customers (schools and colleges), and our sales and technical teams to help deliver Internet connectivity, safeguarding and security services from either your home or our Stafford office. Once your probationary period is complete, we offer hybrid working (2 days working from home, 3 days working in office). Specifically, you'll be: Dealing with Carriers such as Virgin Media, BT Openreach, Talk Talk, etc. Provisioning circuit orders and providing the following End to End delivery of these circuits within SLA: SoGEA/FTTC/FttP Leased Lines Cloud Telephony Firewall and Filtering Devices Monitoring and Tracking notifications for rejections, delays, escalations, cancellations. Processing of customer orders on various systems and portals, managing projects to completion. Following supplier escalation paths, including DSO to facilitate timely installations. What we're looking for We know that this is a unique role, and don't expect applicants to have the exact experience as outlined above - we've got a a fantastic, experienced team that will provided hands on training & support from day 1. We're very open to applicants with experience working in school administration, customer service or project delivery, and are open to discussing part time options with applicants. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us better.
May 17, 2024
Full time
Who we are Established in 1999, Modern Networks is the leading specialist provider of managed IT and telecom services to the UK s commercial & retail property sector. We are also an independent Internet Service Provider (ISP). This role sits within our Group Company, Wave 9 Managed Services Limited, which is 100% focused on Education and has established a fantastic reputation in the sector for customer service and support. What you'll be doing Our provisioning coordinators are responsible for managing the delivery of safe, secure Internet and telecommunication services to our school customers. Working from our Stafford offices, you'll be liaising with our customers (schools and colleges), and our sales and technical teams to help deliver Internet connectivity, safeguarding and security services from either your home or our Stafford office. Once your probationary period is complete, we offer hybrid working (2 days working from home, 3 days working in office). Specifically, you'll be: Dealing with Carriers such as Virgin Media, BT Openreach, Talk Talk, etc. Provisioning circuit orders and providing the following End to End delivery of these circuits within SLA: SoGEA/FTTC/FttP Leased Lines Cloud Telephony Firewall and Filtering Devices Monitoring and Tracking notifications for rejections, delays, escalations, cancellations. Processing of customer orders on various systems and portals, managing projects to completion. Following supplier escalation paths, including DSO to facilitate timely installations. What we're looking for We know that this is a unique role, and don't expect applicants to have the exact experience as outlined above - we've got a a fantastic, experienced team that will provided hands on training & support from day 1. We're very open to applicants with experience working in school administration, customer service or project delivery, and are open to discussing part time options with applicants. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us better.
IT Security and Compliance Analyst York - Hybrid (2-3 days per week on-site) 12 months Main Purpose: Provide Security & Compliance support to the NiM businesses and IT incl. relevant contribution to agreed IT support model, operational sustain incl. incident and request management, Market Security Compliance Indicator (MSCI) measure and Information Security Managment (ISMS) contribution. Key Outputs: Sustain the IT product portfolio, across all UKI NiM (Nestle in the Market) businesses, by providing first level support, incorporating the Service Portal and subject matter experts, to agreed targets and SLO, ensuring Compliance by following relevant GLOBE Standards and Policies, incl. Nestl IT Security Policy and Cyber Securirty Awareness Supporting the Security & Compliance Specialists with ownership or support of relevant MSCI measures and ISMS controls Providing support to the Market Role Coordinator for GLOBE SAP Security sustain and projects Supporting the application compliance process and governance framework for solution onboarding. Specifically supporting facilitation of the Control Decision Tree, application controls and supporting IT application owners to supply adequate evidence whilst providing guidance on required remediation. Sustaining the IT Software Asset Management Standard, with specific support where required (incl. supporting SAM Service Functional Owners, compliance evidence, ensuring SAM compliant process and behaviours) Maintain knowledge in key areas of Security & Compliance to ensure cross-skilling and sufficient cover for team members Supporting the IT and business to ensure we are 'In Control' inc. IT Standards & controls Key Relationships External to Nestle Group: External Auditors when requested (e.g. Ernst & Young) External suppliers as needed (e.g. SAP, HP etc.) Work with external customers and vendors to ensure compliance Main Purpose of Job: Some experience of IT Security and Compliance (incl. MSCI and ISMS) Evidence of delivering results Good working knowledge of IS/IT systems & processes Experience and knowledge of Audits and Risk Assessments Good understanding of key IS/IT Security policies Good understanding of all IT Security & Compliance Standards (incl. RISE, Cloud, Digital etc.) Ability to deliver training or Present to employees Knowledge: Core knowledge of the 10 Nestl Corporate Business Principles and expert knowledge in our areas of responsibility. Good understanding of the Nestl UKI NiM business. Basic knowledge of inter-relationship of NiM businesses, key functions and their key priorities. Good knowledge of Nestl Management and Leadership Principles. Good understanding of IIRM (Interaction, Incident & Request Management Best Practice) Effective prioritisation (Able to assess impact on a Business impacting incident and prioritise accordingly) Good Knowledge of Nestl IT Security & Compliance standard requirements (End User Security, RISE, Cloud & own subject matter compliance requirements) Randstad Business Support is acting as an Employment Business in relation to this vacancy.
May 17, 2024
Contractor
IT Security and Compliance Analyst York - Hybrid (2-3 days per week on-site) 12 months Main Purpose: Provide Security & Compliance support to the NiM businesses and IT incl. relevant contribution to agreed IT support model, operational sustain incl. incident and request management, Market Security Compliance Indicator (MSCI) measure and Information Security Managment (ISMS) contribution. Key Outputs: Sustain the IT product portfolio, across all UKI NiM (Nestle in the Market) businesses, by providing first level support, incorporating the Service Portal and subject matter experts, to agreed targets and SLO, ensuring Compliance by following relevant GLOBE Standards and Policies, incl. Nestl IT Security Policy and Cyber Securirty Awareness Supporting the Security & Compliance Specialists with ownership or support of relevant MSCI measures and ISMS controls Providing support to the Market Role Coordinator for GLOBE SAP Security sustain and projects Supporting the application compliance process and governance framework for solution onboarding. Specifically supporting facilitation of the Control Decision Tree, application controls and supporting IT application owners to supply adequate evidence whilst providing guidance on required remediation. Sustaining the IT Software Asset Management Standard, with specific support where required (incl. supporting SAM Service Functional Owners, compliance evidence, ensuring SAM compliant process and behaviours) Maintain knowledge in key areas of Security & Compliance to ensure cross-skilling and sufficient cover for team members Supporting the IT and business to ensure we are 'In Control' inc. IT Standards & controls Key Relationships External to Nestle Group: External Auditors when requested (e.g. Ernst & Young) External suppliers as needed (e.g. SAP, HP etc.) Work with external customers and vendors to ensure compliance Main Purpose of Job: Some experience of IT Security and Compliance (incl. MSCI and ISMS) Evidence of delivering results Good working knowledge of IS/IT systems & processes Experience and knowledge of Audits and Risk Assessments Good understanding of key IS/IT Security policies Good understanding of all IT Security & Compliance Standards (incl. RISE, Cloud, Digital etc.) Ability to deliver training or Present to employees Knowledge: Core knowledge of the 10 Nestl Corporate Business Principles and expert knowledge in our areas of responsibility. Good understanding of the Nestl UKI NiM business. Basic knowledge of inter-relationship of NiM businesses, key functions and their key priorities. Good knowledge of Nestl Management and Leadership Principles. Good understanding of IIRM (Interaction, Incident & Request Management Best Practice) Effective prioritisation (Able to assess impact on a Business impacting incident and prioritise accordingly) Good Knowledge of Nestl IT Security & Compliance standard requirements (End User Security, RISE, Cloud & own subject matter compliance requirements) Randstad Business Support is acting as an Employment Business in relation to this vacancy.
If you have varied technical experience, have been co-ordinating IT Projects, and are looking for an opportunity to grow and develop your career working directly with the support of a very experienced Head of IT; or if you re a technical coordinator looking for the opportunity to lead IT Projects while still maintaining a hands-on approach to technical changes, then this could be the role for you. We are looking for an IT Technical Project Lead, to support the completion of multiple IT projects at Marsden Building Society. Reporting directly to the Head of IT, this is an exciting opportunity for a technical project specialist to continue to hone their skills. Working with key stakeholders throughout the Society and third-party suppliers to ensure projects run smoothly, meet deadlines and are fit for purpose; the IT Technical Project Lead will have great communication skills and be able to explain technical terms to operational teams with ease. With an analytical approach to problem solving, the successful candidate will undertake business analysis to understand the requirements and deliverables of IT projects, producing project plans, timelines, and a recommended approach with support from the Head of IT. What we're looking for in our IT Technical Project Lead: Recent hands-on experience of supporting IT infrastructure including computer networks, network administration and telephony systems. A good knowledge of information analysis, and computer hardware, software, and cyber security solutions. A good understanding of project management processes including producing documentation i.e., business cases, project plans and associated documentation. Responsibilities as our IT Technical Project Lead: Build relationships with key stakeholders throughout the Society to ensure the smooth running of IT projects, meeting deadlines and ensuring operational effectiveness. Undertake business analysis to understand the requirements and deliverables of IT projects, utilising this information to provide project plans, timelines, and recommended approach. Effectively communicate project updates to stakeholders and manage expectations throughout IT project lifecycles. Identify and mitigate project risks, demonstrating astute problem-solving skills. Produce IT project plans and associated documentation, with due consideration for business impact assessments, requirements, and key deliverables. Undertake hands on implementation (Technical Changes) of some project deliverables, managing third-party changes and performing testing as required. An understanding of TCP/IP, LAN, WAN, Firewalls, Switching and Wireless While experience of working in the Financial Services sector would be beneficial for this role, it isn t critical. We welcome applications from candidates from other sectors who can demonstrate a diverse set of technical skills and a love of project management. So what s in it for you as our IT Technical Project Lead? Rated outstanding for employee engagement (Best Companies 2023), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities. This role is advertised on a full-time basis, but we will consider applications from candidates wishing to work with a job share or part-time arrangement. While the successful IT Technical Project Lead will need to attend our Head Office in Nelson for 30% of their working week, we have embraced hybrid working and aren t restricted by geography. Hiring the right person who shares our values and demonstrates the key skills required for this role is far more important to us than rigid working patterns and where someone chooses to live. In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships. Apply today! Please read through the full job description available via the careers page on our website. If this sounds like the perfect role for you, then apply now to become our IT Technical Project Lead ! Please note we are not accepting support from agencies at this time and are looking to engage with candidates directly.
May 17, 2024
Full time
If you have varied technical experience, have been co-ordinating IT Projects, and are looking for an opportunity to grow and develop your career working directly with the support of a very experienced Head of IT; or if you re a technical coordinator looking for the opportunity to lead IT Projects while still maintaining a hands-on approach to technical changes, then this could be the role for you. We are looking for an IT Technical Project Lead, to support the completion of multiple IT projects at Marsden Building Society. Reporting directly to the Head of IT, this is an exciting opportunity for a technical project specialist to continue to hone their skills. Working with key stakeholders throughout the Society and third-party suppliers to ensure projects run smoothly, meet deadlines and are fit for purpose; the IT Technical Project Lead will have great communication skills and be able to explain technical terms to operational teams with ease. With an analytical approach to problem solving, the successful candidate will undertake business analysis to understand the requirements and deliverables of IT projects, producing project plans, timelines, and a recommended approach with support from the Head of IT. What we're looking for in our IT Technical Project Lead: Recent hands-on experience of supporting IT infrastructure including computer networks, network administration and telephony systems. A good knowledge of information analysis, and computer hardware, software, and cyber security solutions. A good understanding of project management processes including producing documentation i.e., business cases, project plans and associated documentation. Responsibilities as our IT Technical Project Lead: Build relationships with key stakeholders throughout the Society to ensure the smooth running of IT projects, meeting deadlines and ensuring operational effectiveness. Undertake business analysis to understand the requirements and deliverables of IT projects, utilising this information to provide project plans, timelines, and recommended approach. Effectively communicate project updates to stakeholders and manage expectations throughout IT project lifecycles. Identify and mitigate project risks, demonstrating astute problem-solving skills. Produce IT project plans and associated documentation, with due consideration for business impact assessments, requirements, and key deliverables. Undertake hands on implementation (Technical Changes) of some project deliverables, managing third-party changes and performing testing as required. An understanding of TCP/IP, LAN, WAN, Firewalls, Switching and Wireless While experience of working in the Financial Services sector would be beneficial for this role, it isn t critical. We welcome applications from candidates from other sectors who can demonstrate a diverse set of technical skills and a love of project management. So what s in it for you as our IT Technical Project Lead? Rated outstanding for employee engagement (Best Companies 2023), we are a progressive organisation that values individuality and diversity. We are signed up to the Women in Finance Charter and are proud to have a 55% female Senior Management Team. We are an accredited Living Wage Employer and operate with purpose. In 2022 we set up our Charitable Foundation, and we are always looking for ways in which we can better support our communities. This role is advertised on a full-time basis, but we will consider applications from candidates wishing to work with a job share or part-time arrangement. While the successful IT Technical Project Lead will need to attend our Head Office in Nelson for 30% of their working week, we have embraced hybrid working and aren t restricted by geography. Hiring the right person who shares our values and demonstrates the key skills required for this role is far more important to us than rigid working patterns and where someone chooses to live. In addition to the competitive salary on offer, we also provide an attractive suite of benefits including a generous annual leave entitlement, contributory pension scheme (with 10% employer contribution), life assurance, simply health cover, and discounted memberships. Apply today! Please read through the full job description available via the careers page on our website. If this sounds like the perfect role for you, then apply now to become our IT Technical Project Lead ! Please note we are not accepting support from agencies at this time and are looking to engage with candidates directly.
IT Service Continuity Coordinator, Brighton Based £55k-£65k Essential Experience: Proven experience in IT business continuity planning and management, with a minimum of 3-5 years in a similar role. In-depth understanding of IT systems, infrastructure, and cybersecurity. Familiarity with industry standards and frameworks related to business continuity planning. Strong communication and interpersonal skills to effectively convey BCP information to various stakeholders. Strong analytical and problem-solving skills, with attention to detail. Hands on experience of backup solutions, preferably Commvault Hands on experience of DR solutions such as Zerto Relevant certifications such as CBCP (Certified Business Continuity Professional) or similar are desirable. Experience of Microsoft Windows Administration in Server Operating Systems Windows 2008 - 2019. Understanding of cloud concepts including Azure and AWS Networking Concepts and familiarization. Knowledge of monitoring and alerting technologies. Formal Service Management Methodologies (ITIL). Ability to work under pressure and prioritize tasks in a fast-paced environment. Responsibilities: Accountable for the effective implementation and maintenance of the IT BCP across the organization. Accountable for the timely and coordinated response to BCP IT incidents and disruptions. Accountable for identifying and mitigating IT-related risks that could impact business continuity. Ensure the delivery of quality project solutions, tasks, and milestones in line with agreed project timelines and budget. Manage own workload of Incidents, Requests, Small Changes, Project Tasks and other objectives to SLAs and agreed timelines. Provide handover, knowledge transfer and documentation to team/department upon completion of significant new solutions or changes. Understand the implications/restrictions of software licensing. Be available to implement changes or perform tests outside of normal business hours including evening and weekends to meet business needs. If you meet the above criteria then apply now for immediate consideration.
May 15, 2024
Full time
IT Service Continuity Coordinator, Brighton Based £55k-£65k Essential Experience: Proven experience in IT business continuity planning and management, with a minimum of 3-5 years in a similar role. In-depth understanding of IT systems, infrastructure, and cybersecurity. Familiarity with industry standards and frameworks related to business continuity planning. Strong communication and interpersonal skills to effectively convey BCP information to various stakeholders. Strong analytical and problem-solving skills, with attention to detail. Hands on experience of backup solutions, preferably Commvault Hands on experience of DR solutions such as Zerto Relevant certifications such as CBCP (Certified Business Continuity Professional) or similar are desirable. Experience of Microsoft Windows Administration in Server Operating Systems Windows 2008 - 2019. Understanding of cloud concepts including Azure and AWS Networking Concepts and familiarization. Knowledge of monitoring and alerting technologies. Formal Service Management Methodologies (ITIL). Ability to work under pressure and prioritize tasks in a fast-paced environment. Responsibilities: Accountable for the effective implementation and maintenance of the IT BCP across the organization. Accountable for the timely and coordinated response to BCP IT incidents and disruptions. Accountable for identifying and mitigating IT-related risks that could impact business continuity. Ensure the delivery of quality project solutions, tasks, and milestones in line with agreed project timelines and budget. Manage own workload of Incidents, Requests, Small Changes, Project Tasks and other objectives to SLAs and agreed timelines. Provide handover, knowledge transfer and documentation to team/department upon completion of significant new solutions or changes. Understand the implications/restrictions of software licensing. Be available to implement changes or perform tests outside of normal business hours including evening and weekends to meet business needs. If you meet the above criteria then apply now for immediate consideration.
Job Title: Technical Project Coordinator Length: Permanent Salary: up to £35,000 Location: London Working arrangements: Primarily onsite We are working on an exciting permanent Technical Project Coordinator position with a London based professional association who are going through a period of technology and cultural change. This is a key role for the organisation, supporting the Technical Project and Engagement Manager with understanding, planning, and overseeing the delivery of the technology roadmap. This is a great development opportunity for someone wanting to develop their Project management capabilities. Responsibilities: Delivering technology projects and coordinate investigations into complex issues. Providing training on SharePoint and collaboration tools and other relevant IT tools Co-ordination of projects in relation to development of the intranet, content and knowledge systems Supporting delivery of the technology roadmap, encompassing needs assessment, process analysis, and comprehensive project management. Collaborating with IT teams across Development, Systems Support, and Infrastructure. Focusing on the development of existing platforms, researching new technologies, and major changes Ideal Candidate: Experience in Project Coordinator roles ideally with focus on IT and Technical project delivery Proficiency in DevOps and Agile Methodologies Knowledge of cloud platforms like AWS or Azure is important, along with an understanding of hybrid computing environments and best practices Understanding of confidentiality, integrity, and availability principles in security, alongside data monitoring capabilities, preferably with advanced Excel skills Stakeholder Engagement and Management experience If you are interested in being part of this organisation's journey please apply today to be considered.
May 15, 2024
Full time
Job Title: Technical Project Coordinator Length: Permanent Salary: up to £35,000 Location: London Working arrangements: Primarily onsite We are working on an exciting permanent Technical Project Coordinator position with a London based professional association who are going through a period of technology and cultural change. This is a key role for the organisation, supporting the Technical Project and Engagement Manager with understanding, planning, and overseeing the delivery of the technology roadmap. This is a great development opportunity for someone wanting to develop their Project management capabilities. Responsibilities: Delivering technology projects and coordinate investigations into complex issues. Providing training on SharePoint and collaboration tools and other relevant IT tools Co-ordination of projects in relation to development of the intranet, content and knowledge systems Supporting delivery of the technology roadmap, encompassing needs assessment, process analysis, and comprehensive project management. Collaborating with IT teams across Development, Systems Support, and Infrastructure. Focusing on the development of existing platforms, researching new technologies, and major changes Ideal Candidate: Experience in Project Coordinator roles ideally with focus on IT and Technical project delivery Proficiency in DevOps and Agile Methodologies Knowledge of cloud platforms like AWS or Azure is important, along with an understanding of hybrid computing environments and best practices Understanding of confidentiality, integrity, and availability principles in security, alongside data monitoring capabilities, preferably with advanced Excel skills Stakeholder Engagement and Management experience If you are interested in being part of this organisation's journey please apply today to be considered.
Job Title: IT Schools Technician (SDE Post) Level 3 Location: Camden, London Contract: 2 months Pay Rate: 23/hr Role Summary: . This position entails providing technical support, problem resolution, and service request operations to ensure the smooth functioning of IT services in schools in Camden. The ideal candidate will have a strong customer service ethos and be proficient in various technical areas including system software installation and maintenance, network support, information security controls, and web solutions. Key Responsibilities: Routinely attend school and council sites to fulfill customer requests promptly. Provide technical support (second line support) for the installation and maintenance of system software, including operating systems and office automation products. Strive to meet and exceed SLA performance targets. Assist in providing technical support for specialist areas such as networks, servers, information integration, and web solutions. Deliver technical services remotely or on-site while ensuring the integrity of changes and the protection of customer data. Manage customer relationships by liaising with Head Teachers, Heads of traded services, and ICT coordinators. Maintain change control documentation accurately. Take ownership of service incidents until resolved, escalating to third-line support staff and suppliers when necessary. Occasionally assist in first-line support, user account administration, Active Directory support, software compliance, procurement of ICT products and services, and data recovery. Provide statistics and associated information for performance reports. Qualifications and Experience: Bachelor's degree in a relevant discipline, or equivalent industry experience. Desirable: Experience in schools-based IT support. Proficient in understanding IT/IS infrastructure, operating systems, configurations, and IT applications and service processes. Familiarity with incident management tools. Awareness of service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts. Knowledge of risk management, business impact analysis, countermeasures, and contingency arrangements related to IT service disruptions. Familiarity with corporate, industry, and professional standards, policies, regulations, compliance, and codes of conduct. The IT Schools Technician role in Camden offers an exciting opportunity to contribute to the education sector while gaining valuable experience in a dynamic and supportive environment. If you are passionate about providing exceptional technical support and thrive in a customer-focused role, we encourage you to apply.
May 15, 2024
Contractor
Job Title: IT Schools Technician (SDE Post) Level 3 Location: Camden, London Contract: 2 months Pay Rate: 23/hr Role Summary: . This position entails providing technical support, problem resolution, and service request operations to ensure the smooth functioning of IT services in schools in Camden. The ideal candidate will have a strong customer service ethos and be proficient in various technical areas including system software installation and maintenance, network support, information security controls, and web solutions. Key Responsibilities: Routinely attend school and council sites to fulfill customer requests promptly. Provide technical support (second line support) for the installation and maintenance of system software, including operating systems and office automation products. Strive to meet and exceed SLA performance targets. Assist in providing technical support for specialist areas such as networks, servers, information integration, and web solutions. Deliver technical services remotely or on-site while ensuring the integrity of changes and the protection of customer data. Manage customer relationships by liaising with Head Teachers, Heads of traded services, and ICT coordinators. Maintain change control documentation accurately. Take ownership of service incidents until resolved, escalating to third-line support staff and suppliers when necessary. Occasionally assist in first-line support, user account administration, Active Directory support, software compliance, procurement of ICT products and services, and data recovery. Provide statistics and associated information for performance reports. Qualifications and Experience: Bachelor's degree in a relevant discipline, or equivalent industry experience. Desirable: Experience in schools-based IT support. Proficient in understanding IT/IS infrastructure, operating systems, configurations, and IT applications and service processes. Familiarity with incident management tools. Awareness of service level agreements (SLAs), operational level agreements (OLAs), and underpinning contracts. Knowledge of risk management, business impact analysis, countermeasures, and contingency arrangements related to IT service disruptions. Familiarity with corporate, industry, and professional standards, policies, regulations, compliance, and codes of conduct. The IT Schools Technician role in Camden offers an exciting opportunity to contribute to the education sector while gaining valuable experience in a dynamic and supportive environment. If you are passionate about providing exceptional technical support and thrive in a customer-focused role, we encourage you to apply.
The role As QHSSE Coordinator you are responsible for SEA-KIT s Quality, Health, Safety, Security and Environment (QHSSE) guidelines and for ensuring that the company is in compliance with published policies, supporting standards and legislative framework. You coordinate and lead the QHSSE assurance activities for SEA-KIT, ensuring high standards are achieved and maintained across the company and its activities, and specifically the build/fit-out of its uncrewed surface vessels (USVs). Lead investigations into HSE incidents and near misses and coordinate the actions and responses arising from these. Provide day-to-day QHSSE advice and active assistance by ensuring that good standards and practices are identified, developed, implemented and adhered to across SEA-KIT s design, build, testing and commissioning operations. Define, lead and oversee all Quality processes in SEA-KIT s design, build and testing of its products. Perform quality checks and instigate problem solving to investigate and resolve any issues identified. Review non-conformances identified during the build/fit-out and testing of SEA-KIT s USVs to improve the quality of the vessel design and build. Lead the company s ISO 9001 annual recertification, and oversee external reviews and audits to maintain certification. Lead the implementation of required management systems and processes required for additional ISO certifications. SEA-KIT s head office and manufacturing yard is based in Tollesbury, Essex. The role involves some travel within the UK and potentially to international locations. Responsibilities Generate and cultivate a strong culture of HSE awareness. Management, implementation, maintenance and continuous improvement of the company s management system. Ensure adherence to relevant procedures. Lead investigations into HSE incidents and near misses. Review all Hazard Observation Cards (HOCs) submitted. Coordinate and close out actions arising from incidents, near misses and HOCs. Generate and cultivate a culture of high quality workmanship and rigorous testing standards. Ensure adherence by SEA-KIT staff and contracted third parties to relevant procedures Ensure QA/QC processes are in place and followed by all relevant staff. Monitor and update the company on updates or changes to legal or regulatory requirements. Oversee updates to and reviews of the company s Quality and HSE processes and procedures. Review all non-conformances and ensure follow-up actions are implemented and closed out. Provide management updates at monthly HSE meetings and monthly/quarterly management team meetings, including reports for senior management as required. Who we re looking for You have the right to work in the UK. You hold a bachelor s degree (preferred). You have a track record in Quality and HSE systems and assurance, with relevant QHSSE experience in a manufacturing and/or project environment. Experience in the implementation and maintenance of a Quality Management System/ ISO certification is essential. You are well organised, with good analytical and critical thinking skills, and excellent verbal and written communication skills. You are flexible and will be available for weekend or out of hours work, and willing and able to travel as required. What we offer SEA-KIT provides a positive and dynamic work environment. You will gain immersive experience, where you will be at the forefront of cutting-edge technology, with opportunities to stretch and develop yourself whilst contributing to the emerging market of carbon-reducing uncrewed surface vessels.
May 15, 2024
Full time
The role As QHSSE Coordinator you are responsible for SEA-KIT s Quality, Health, Safety, Security and Environment (QHSSE) guidelines and for ensuring that the company is in compliance with published policies, supporting standards and legislative framework. You coordinate and lead the QHSSE assurance activities for SEA-KIT, ensuring high standards are achieved and maintained across the company and its activities, and specifically the build/fit-out of its uncrewed surface vessels (USVs). Lead investigations into HSE incidents and near misses and coordinate the actions and responses arising from these. Provide day-to-day QHSSE advice and active assistance by ensuring that good standards and practices are identified, developed, implemented and adhered to across SEA-KIT s design, build, testing and commissioning operations. Define, lead and oversee all Quality processes in SEA-KIT s design, build and testing of its products. Perform quality checks and instigate problem solving to investigate and resolve any issues identified. Review non-conformances identified during the build/fit-out and testing of SEA-KIT s USVs to improve the quality of the vessel design and build. Lead the company s ISO 9001 annual recertification, and oversee external reviews and audits to maintain certification. Lead the implementation of required management systems and processes required for additional ISO certifications. SEA-KIT s head office and manufacturing yard is based in Tollesbury, Essex. The role involves some travel within the UK and potentially to international locations. Responsibilities Generate and cultivate a strong culture of HSE awareness. Management, implementation, maintenance and continuous improvement of the company s management system. Ensure adherence to relevant procedures. Lead investigations into HSE incidents and near misses. Review all Hazard Observation Cards (HOCs) submitted. Coordinate and close out actions arising from incidents, near misses and HOCs. Generate and cultivate a culture of high quality workmanship and rigorous testing standards. Ensure adherence by SEA-KIT staff and contracted third parties to relevant procedures Ensure QA/QC processes are in place and followed by all relevant staff. Monitor and update the company on updates or changes to legal or regulatory requirements. Oversee updates to and reviews of the company s Quality and HSE processes and procedures. Review all non-conformances and ensure follow-up actions are implemented and closed out. Provide management updates at monthly HSE meetings and monthly/quarterly management team meetings, including reports for senior management as required. Who we re looking for You have the right to work in the UK. You hold a bachelor s degree (preferred). You have a track record in Quality and HSE systems and assurance, with relevant QHSSE experience in a manufacturing and/or project environment. Experience in the implementation and maintenance of a Quality Management System/ ISO certification is essential. You are well organised, with good analytical and critical thinking skills, and excellent verbal and written communication skills. You are flexible and will be available for weekend or out of hours work, and willing and able to travel as required. What we offer SEA-KIT provides a positive and dynamic work environment. You will gain immersive experience, where you will be at the forefront of cutting-edge technology, with opportunities to stretch and develop yourself whilst contributing to the emerging market of carbon-reducing uncrewed surface vessels.
IT Operations CoordinatorCity of London £21 per hour - temporary rolling assignment IT Operations Coordinator is sought by a prestigious financial services organisation based in the heart of the city. Working within a key division, you will work closely with the Operations Manager to assist with both business as usual and project work while also collaborating with colleagues in IT, Compliance and HR as appropriate. You will ensure processes and procedures are regularly reviewed and followed including assisting with access management and the provision of IT kit. This is a great opportunity for a proactive and enthusiastic IT Operations Coordinator to join an established, yet growth organisation. Please note, this is an office based role. Key Responsibilities: Support the Operations Manager in both BAU and project initiatives, including general admin support as required Work closely with IT User Support Manager to coordinate the issue of standard IT kit, and ensure procedures are being followed Assist with the management of security groups and access for specific networks and applications Assist with joiner/leaver process for the division Management and ownership of selected staff distribution lists, working with HR, IT and Compliance to agree any change to automated lists Monitor Operations Inbox and action as appropriate Manage special projects as required Proactively manage selected content on the company's intranet, including document update and publication; liaising with technical team as appropriate Support administration of Team Leaders meetings, including scheduling dates and collating agenda items. Attend and produce meeting notes Key Experience and Skills: Proactive attitude with the ability to demonstrate initiative, attention to detail and reliability. Good organisational and time management skills with the ability to prioritise workload and multi-task. Excellent interpersonal skills - able to communicate clearly and effectively at all levels. Experience with starter/mover/leaver processes would be a plus, although not essential. Experience in testing and refining processes and identifying efficiencies would be a plus. Advanced knowledge of Microsoft Outlook, Excel. Good competencies in Word and PowerPoint. Ability to maintain high level of confidentiality in respect of information / documents / projects being produced or undertaken. Self-motivated, highly productive, reliable with a flexible attitude and a willingness to help out where required. Ability to act with good judgement and common sense. Ability to work under pressure, meeting tight deadlines. For a full consultation on this pivotal role, please send your CV to ARC IT Recruitment
May 15, 2024
Full time
IT Operations CoordinatorCity of London £21 per hour - temporary rolling assignment IT Operations Coordinator is sought by a prestigious financial services organisation based in the heart of the city. Working within a key division, you will work closely with the Operations Manager to assist with both business as usual and project work while also collaborating with colleagues in IT, Compliance and HR as appropriate. You will ensure processes and procedures are regularly reviewed and followed including assisting with access management and the provision of IT kit. This is a great opportunity for a proactive and enthusiastic IT Operations Coordinator to join an established, yet growth organisation. Please note, this is an office based role. Key Responsibilities: Support the Operations Manager in both BAU and project initiatives, including general admin support as required Work closely with IT User Support Manager to coordinate the issue of standard IT kit, and ensure procedures are being followed Assist with the management of security groups and access for specific networks and applications Assist with joiner/leaver process for the division Management and ownership of selected staff distribution lists, working with HR, IT and Compliance to agree any change to automated lists Monitor Operations Inbox and action as appropriate Manage special projects as required Proactively manage selected content on the company's intranet, including document update and publication; liaising with technical team as appropriate Support administration of Team Leaders meetings, including scheduling dates and collating agenda items. Attend and produce meeting notes Key Experience and Skills: Proactive attitude with the ability to demonstrate initiative, attention to detail and reliability. Good organisational and time management skills with the ability to prioritise workload and multi-task. Excellent interpersonal skills - able to communicate clearly and effectively at all levels. Experience with starter/mover/leaver processes would be a plus, although not essential. Experience in testing and refining processes and identifying efficiencies would be a plus. Advanced knowledge of Microsoft Outlook, Excel. Good competencies in Word and PowerPoint. Ability to maintain high level of confidentiality in respect of information / documents / projects being produced or undertaken. Self-motivated, highly productive, reliable with a flexible attitude and a willingness to help out where required. Ability to act with good judgement and common sense. Ability to work under pressure, meeting tight deadlines. For a full consultation on this pivotal role, please send your CV to ARC IT Recruitment
Senior Security Engineer - Project Coordinator We're looking for a Security Engineer to join our team in Shrewsbury. This is a pivotal role helping manage and execute our security installations. About Locsafe Security Systems At Locsafe Security Systems we are dedicated to enhancing security and safety through both electronic and physical security solutions. Specialising in a comprehensive range of services from Access Control, Automatic Doors, Fire Alarms, Intruder Alarms, and CCTV to expert Locksmith services and master keyed systems. We provide top-tier security for businesses, residences, and public institutions. As we gear up for a significant expansion phase, we are looking to enhance our team with a skilled Senior Security Engineer / Project Coordinator who will lead our projects and drive innovation. The Role This role is currently fulfilled largely by our Managing Director. As a Senior Security Engineer / Projects Coordinator you will help manage and execute our security installations and maintenance projects. You will be responsible for: Leading the creation of detailed technical specifications and as-fitted documentation. Overseeing the installation and maintenance of state-of-the-art electronic security systems. Ensuring all projects meet our high-quality standards and adhere to industry regulations. Working closely with clients to tailor solutions that meet their specific security needs. Supporting our engineers during installations and providing guidance where necessary. Ideal Candidate Proven technical expertise in electronic security systems, ideally with a focus on Access Control & Automation. Exceptional attention to detail and a meticulous approach to work. Strong leadership skills and accountability in managing projects. Excellent problem-solving abilities and a customer-focused attitude. Why Join Us Locsafe Security Systems is at an exciting point of growth, offering tremendous opportunities for professional development and career advancement. By joining us now, you'll have the chance to shape the future of our company and lead in the implementation of cutting-edge security solutions. We offer competitive compensation, up to £50,000 depending on experience, benefits, and a dynamic work environment committed to innovation and excellence. Apply today with an up-to-date CV.
May 15, 2024
Full time
Senior Security Engineer - Project Coordinator We're looking for a Security Engineer to join our team in Shrewsbury. This is a pivotal role helping manage and execute our security installations. About Locsafe Security Systems At Locsafe Security Systems we are dedicated to enhancing security and safety through both electronic and physical security solutions. Specialising in a comprehensive range of services from Access Control, Automatic Doors, Fire Alarms, Intruder Alarms, and CCTV to expert Locksmith services and master keyed systems. We provide top-tier security for businesses, residences, and public institutions. As we gear up for a significant expansion phase, we are looking to enhance our team with a skilled Senior Security Engineer / Project Coordinator who will lead our projects and drive innovation. The Role This role is currently fulfilled largely by our Managing Director. As a Senior Security Engineer / Projects Coordinator you will help manage and execute our security installations and maintenance projects. You will be responsible for: Leading the creation of detailed technical specifications and as-fitted documentation. Overseeing the installation and maintenance of state-of-the-art electronic security systems. Ensuring all projects meet our high-quality standards and adhere to industry regulations. Working closely with clients to tailor solutions that meet their specific security needs. Supporting our engineers during installations and providing guidance where necessary. Ideal Candidate Proven technical expertise in electronic security systems, ideally with a focus on Access Control & Automation. Exceptional attention to detail and a meticulous approach to work. Strong leadership skills and accountability in managing projects. Excellent problem-solving abilities and a customer-focused attitude. Why Join Us Locsafe Security Systems is at an exciting point of growth, offering tremendous opportunities for professional development and career advancement. By joining us now, you'll have the chance to shape the future of our company and lead in the implementation of cutting-edge security solutions. We offer competitive compensation, up to £50,000 depending on experience, benefits, and a dynamic work environment committed to innovation and excellence. Apply today with an up-to-date CV.
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
May 15, 2024
Full time
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
IT Disaster Recovery Coordinator, Brighton Based £55k-£65k Essential Experience: Proven experience in IT business continuity planning and management, with a minimum of 3-5 years in a similar role. In-depth understanding of IT systems, infrastructure, and cybersecurity. Familiarity with industry standards and frameworks related to business continuity planning. Strong communication and interpersonal skills to effectively convey BCP information to various stakeholders. Strong analytical and problem-solving skills, with attention to detail. Hands on experience of backup solutions, preferably Commvault Hands on experience of DR solutions such as Zerto Relevant certifications such as CBCP (Certified Business Continuity Professional) or similar are desirable. Experience of Microsoft Windows Administration in Server Operating Systems Windows 2008 - 2019. Understanding of cloud concepts including Azure and AWS Networking Concepts and familiarization. Knowledge of monitoring and alerting technologies. Formal Service Management Methodologies (ITIL). Ability to work under pressure and prioritize tasks in a fast-paced environment. Responsibilities: Accountable for the effective implementation and maintenance of the IT BCP across the organization. Accountable for the timely and coordinated response to BCP IT incidents and disruptions. Accountable for identifying and mitigating IT-related risks that could impact business continuity. Ensure the delivery of quality project solutions, tasks, and milestones in line with agreed project timelines and budget. Manage own workload of Incidents, Requests, Small Changes, Project Tasks and other objectives to SLAs and agreed timelines. Provide handover, knowledge transfer and documentation to team/department upon completion of significant new solutions or changes. Understand the implications/restrictions of software licensing. Be available to implement changes or perform tests outside of normal business hours including evening and weekends to meet business needs. If you meet the above criteria then apply now for immediate consideration.
May 15, 2024
Full time
IT Disaster Recovery Coordinator, Brighton Based £55k-£65k Essential Experience: Proven experience in IT business continuity planning and management, with a minimum of 3-5 years in a similar role. In-depth understanding of IT systems, infrastructure, and cybersecurity. Familiarity with industry standards and frameworks related to business continuity planning. Strong communication and interpersonal skills to effectively convey BCP information to various stakeholders. Strong analytical and problem-solving skills, with attention to detail. Hands on experience of backup solutions, preferably Commvault Hands on experience of DR solutions such as Zerto Relevant certifications such as CBCP (Certified Business Continuity Professional) or similar are desirable. Experience of Microsoft Windows Administration in Server Operating Systems Windows 2008 - 2019. Understanding of cloud concepts including Azure and AWS Networking Concepts and familiarization. Knowledge of monitoring and alerting technologies. Formal Service Management Methodologies (ITIL). Ability to work under pressure and prioritize tasks in a fast-paced environment. Responsibilities: Accountable for the effective implementation and maintenance of the IT BCP across the organization. Accountable for the timely and coordinated response to BCP IT incidents and disruptions. Accountable for identifying and mitigating IT-related risks that could impact business continuity. Ensure the delivery of quality project solutions, tasks, and milestones in line with agreed project timelines and budget. Manage own workload of Incidents, Requests, Small Changes, Project Tasks and other objectives to SLAs and agreed timelines. Provide handover, knowledge transfer and documentation to team/department upon completion of significant new solutions or changes. Understand the implications/restrictions of software licensing. Be available to implement changes or perform tests outside of normal business hours including evening and weekends to meet business needs. If you meet the above criteria then apply now for immediate consideration.