Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Employer description: Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance. Overview: Are you looking for an apprenticeship that offers varied and interesting opportunities and up-to-date training options? Do you have a keen interest in a career in IT and a strong affinity for problem-solving and helping people? If so, then we would love to hear from you! Duties: Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc. Monitoring client servers and backup data for anomalous behaviour, and adverse client impact Identifying and troubleshooting client backup failures You'll will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services Desired skills / qualities: The ability to build strong relationships with the team and clients Excellent customer service: you must be a people person with patience and be able to communicate effectively Great problem-solving skills with the ability to see the challenge through You do not need to have already studied IT, but a basic understanding of how IT works, and the difficulties users face will set you apart. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Salary: £18,000 - £20,000 per annum. Working week: Based in our Cambridge office on a shift rota between 8:00am - 6:30pm, Monday to Friday (to be confirmed upon interview). Benefits: We are a friendly bunch with passion and ambition! Our culture focuses on helping each other and working as a team. Certifications through the QA apprenticeship and our partnership with Microsoft. Profit share scheme. BUPA health insurance and enhanced pension scheme. 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with us. Social events, such as go karting, pizza making, escape rooms and many more! Our office is a short walk from Cambridge North train station and local bus ; We also offer free onsite parking. Future prospects: As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ;Apply Today!
May 18, 2024
Full time
Employer description: Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance. Overview: Are you looking for an apprenticeship that offers varied and interesting opportunities and up-to-date training options? Do you have a keen interest in a career in IT and a strong affinity for problem-solving and helping people? If so, then we would love to hear from you! Duties: Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc. Monitoring client servers and backup data for anomalous behaviour, and adverse client impact Identifying and troubleshooting client backup failures You'll will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services Desired skills / qualities: The ability to build strong relationships with the team and clients Excellent customer service: you must be a people person with patience and be able to communicate effectively Great problem-solving skills with the ability to see the challenge through You do not need to have already studied IT, but a basic understanding of how IT works, and the difficulties users face will set you apart. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Salary: £18,000 - £20,000 per annum. Working week: Based in our Cambridge office on a shift rota between 8:00am - 6:30pm, Monday to Friday (to be confirmed upon interview). Benefits: We are a friendly bunch with passion and ambition! Our culture focuses on helping each other and working as a team. Certifications through the QA apprenticeship and our partnership with Microsoft. Profit share scheme. BUPA health insurance and enhanced pension scheme. 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with us. Social events, such as go karting, pizza making, escape rooms and many more! Our office is a short walk from Cambridge North train station and local bus ; We also offer free onsite parking. Future prospects: As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ;Apply Today!
Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year Overview: This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands. On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk.As a business we have ambitious plans of growth over the next 3 years and understand that our people are an important part of what enables this to ;We are looking for enthusiastic people to join our team of skilled engineers offering IT support. Salary: £21,500 per ; Duties: Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to our customers. Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam Provide general administration of customers networks such as creating new users, updating group membership, setting NTFS Permissions and health checks Dealing with 3rd parties - logging hardware warranty issues / liaising with software vendors Deployment of software and patching Following strict Helpdesk Software procedures and keeping the clients well informed on progress Maintain and configure Anti Virus software What we are looking for: The ideal candidate will have: A basic understanding of standard IT technologies (to include: desktop, firewall, networking, backup, printers, some server work would also be beneficial) A strong desire to deliver high quality service to external customers The successful applicant must also have excellent communication skills and conduct themselves in a professional manner at all times Some support tickets may be escalated to a site visit where required and you may be responsible for attending The majority of our customers are within a 50 mile radius of our three offices based in Stourbridge, Worcester and Birmingham What we are looking for: Key experience: The ideal candidate would have extensive knowledge covering all points below but we would also invite for interview applicants that cover a majority but not all. Remote/Desktop Support to end users - print / logon / internet / email issues etc PC/Server/Network Infrastructure Support Hardware Firewalls and routers knowledge would be beneficial Drive, due to the location, not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC website. Company benefits: On-site parking Hybrid working after probation period Birthday off, 20 days plus bank holidays Flexible start and finish times Company pension - standard Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
May 18, 2024
Full time
Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year Overview: This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands. On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk.As a business we have ambitious plans of growth over the next 3 years and understand that our people are an important part of what enables this to ;We are looking for enthusiastic people to join our team of skilled engineers offering IT support. Salary: £21,500 per ; Duties: Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to our customers. Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam Provide general administration of customers networks such as creating new users, updating group membership, setting NTFS Permissions and health checks Dealing with 3rd parties - logging hardware warranty issues / liaising with software vendors Deployment of software and patching Following strict Helpdesk Software procedures and keeping the clients well informed on progress Maintain and configure Anti Virus software What we are looking for: The ideal candidate will have: A basic understanding of standard IT technologies (to include: desktop, firewall, networking, backup, printers, some server work would also be beneficial) A strong desire to deliver high quality service to external customers The successful applicant must also have excellent communication skills and conduct themselves in a professional manner at all times Some support tickets may be escalated to a site visit where required and you may be responsible for attending The majority of our customers are within a 50 mile radius of our three offices based in Stourbridge, Worcester and Birmingham What we are looking for: Key experience: The ideal candidate would have extensive knowledge covering all points below but we would also invite for interview applicants that cover a majority but not all. Remote/Desktop Support to end users - print / logon / internet / email issues etc PC/Server/Network Infrastructure Support Hardware Firewalls and routers knowledge would be beneficial Drive, due to the location, not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC website. Company benefits: On-site parking Hybrid working after probation period Birthday off, 20 days plus bank holidays Flexible start and finish times Company pension - standard Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ; Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Oliver James are partnered with one of the UK's & EU's largest cyber security consulting practices in their search for Active Directory / Active Director Security talent. Our client's already talented and robust team is looking to speak to candidates as part of critical growth based in London, on a flexible / hybrid basis. Oliver James are partnered with one of the UK's & EU's largest cyber security consulting practices in their search for Active Directory / Active Director Security talent. Our client's already talented and robust team is looking to speak to candidates as part of critical growth based in London, on a flexible / hybrid basis, paying between c£60,000 - £95,000 depending on experience and grade suitability. Specifically, our client is looking for candidates that can bring a number of the below skills / experiences: Active Directory experience beyond just 1st line support role looking at AD related trouble tickets Active Directory Administration experience beyond following scripts to carry out basic tasks Practical experience with Powershell, which is vital for data gathering and also applying fixes An engineering-type background is of particular interest; carrying awareness on how to fix a range of detailed issues, and have broader knowledge of Active Directory security / Active Directory architecture to begin thinking about how to solve an AD security issue (e.g. orphaned SIDs, use of legacy insecure protocols) from solution design, due diligence, testing and implementation. Confidence - this role deals with a range of internal and external stakeholders.
May 18, 2024
Full time
Oliver James are partnered with one of the UK's & EU's largest cyber security consulting practices in their search for Active Directory / Active Director Security talent. Our client's already talented and robust team is looking to speak to candidates as part of critical growth based in London, on a flexible / hybrid basis. Oliver James are partnered with one of the UK's & EU's largest cyber security consulting practices in their search for Active Directory / Active Director Security talent. Our client's already talented and robust team is looking to speak to candidates as part of critical growth based in London, on a flexible / hybrid basis, paying between c£60,000 - £95,000 depending on experience and grade suitability. Specifically, our client is looking for candidates that can bring a number of the below skills / experiences: Active Directory experience beyond just 1st line support role looking at AD related trouble tickets Active Directory Administration experience beyond following scripts to carry out basic tasks Practical experience with Powershell, which is vital for data gathering and also applying fixes An engineering-type background is of particular interest; carrying awareness on how to fix a range of detailed issues, and have broader knowledge of Active Directory security / Active Directory architecture to begin thinking about how to solve an AD security issue (e.g. orphaned SIDs, use of legacy insecure protocols) from solution design, due diligence, testing and implementation. Confidence - this role deals with a range of internal and external stakeholders.
Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware An opportunity for an experience Service Desk Technician to join an exciting business within the financial services sector. The Company Masters of their trade, they are part of a group of financial services providers. This specific branch of the brand specialize in lending advice. Whilst financial services experience is not essential it would be beneficial, or coming from any other highly regulated industry. The team is made up of 15 Engineers ranging from 1st Line SD Engineers through to Senior Infrastructure Engineers. There'll be amble learning and upskilling opportunities, they're big believers in helping people build out their skillset and they will also help support you on your way to picking up a range of industry recognized certifications. Any existing certifications you may have will also be highly advantageous. The Role Within the role you'll be providing 1st Line Support to internal business users. You're responsibilities will range from O365 administration through to hardware repairs and set ups, with devices such as laptops, mobiles and desktops. The aim for this role is to work your way up the ladder through to the 2nd then 3rd Line teams. Once in the 3rd Line you'll have the opportunity to become more specialised in a particular area of technology, for example you could go down the Cloud route or Networking route. You'll be expected to be in the office at least 3 days of the week, with the office being in central Worcester. They require you I the office not just because of some support issues require you to be e.g. for laptop set ups, but because they are firm believers in the office being the best place to learn and develop new skills as you'll be surrounded by more experienced Engineers. Areas We Are Looking For Experience In O365 Windows Active Directory Networking Hardware Azure AD Problem Solving Benefits Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as Lunch & Learn sessions, qualification support and more Enhanced Parental leave and Family leave 2 paid Volunteer days every year Employee Assistance Programme Cycle to Work scheme Save 's through our Discounts and Rewards Portal Free breakfast and fruit at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events Interviews commence immediately for this role so please don't hesitate to apply! Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
May 18, 2024
Full time
Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware An opportunity for an experience Service Desk Technician to join an exciting business within the financial services sector. The Company Masters of their trade, they are part of a group of financial services providers. This specific branch of the brand specialize in lending advice. Whilst financial services experience is not essential it would be beneficial, or coming from any other highly regulated industry. The team is made up of 15 Engineers ranging from 1st Line SD Engineers through to Senior Infrastructure Engineers. There'll be amble learning and upskilling opportunities, they're big believers in helping people build out their skillset and they will also help support you on your way to picking up a range of industry recognized certifications. Any existing certifications you may have will also be highly advantageous. The Role Within the role you'll be providing 1st Line Support to internal business users. You're responsibilities will range from O365 administration through to hardware repairs and set ups, with devices such as laptops, mobiles and desktops. The aim for this role is to work your way up the ladder through to the 2nd then 3rd Line teams. Once in the 3rd Line you'll have the opportunity to become more specialised in a particular area of technology, for example you could go down the Cloud route or Networking route. You'll be expected to be in the office at least 3 days of the week, with the office being in central Worcester. They require you I the office not just because of some support issues require you to be e.g. for laptop set ups, but because they are firm believers in the office being the best place to learn and develop new skills as you'll be surrounded by more experienced Engineers. Areas We Are Looking For Experience In O365 Windows Active Directory Networking Hardware Azure AD Problem Solving Benefits Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as Lunch & Learn sessions, qualification support and more Enhanced Parental leave and Family leave 2 paid Volunteer days every year Employee Assistance Programme Cycle to Work scheme Save 's through our Discounts and Rewards Portal Free breakfast and fruit at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events Interviews commence immediately for this role so please don't hesitate to apply! Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Employer description: Here at One2Call our mission is to get 'technology on your side', working for you, not against you. We work with a wide range of businesses, big or small, across all sectors. Including; Logistics, Manufacturing, Hotels, Restaurants, Care Homes, Legal, Charities and much more. Offering bespoke solutions that are tailor made for your business' needs. This means we take the time to assess your business, to understand what it is your business needs to operate more effectively and safely in its current environment. Overview: We are now looking for an eager candidate to join us as an apprentice. As an IT Apprentice, you will be working towards fulfilling a 1st Line Support and Triage Engineer role, focusing on voice and communication technologies. You will be part of a team responsible for answering customer support calls, chats, and new tickets within our support ecosystem. You will be required to work on 1st line tickets or escalate as required. You will be expected to provide feedback and assist the team leaders to ensure your individual and team SLAs and KPIs are exceeded. We would like you to join our talented team and contribute to our growing and ever evolving practice and be part of our success. Key Responsibilities & Ethos: Answer calls, web chats and independently assign existing tickets to yourself, with a focus on communication-related queries Triage tickets and categorise them in line with our process Provide IT and Voip support to our customers remotely Liase with our customers 3rd party Software providers and our own suppliers to create and update upstream cases, particularly for VoIP and communication services Provide regular and relevant updates to customers during the support process Field Installation and Fault Finding: The role will involve a mix of helpdesk-based support and fieldwork, accompanying a senior engineer for on-site installations or fault-finding tasks Future product exposure and experience: Focusing on VOIP Products 3cx Hosted Telephony, Voice As a Service, Microsoft Teams, Sip Trunking Integration Technologies to enhance Voip Systems Communications Services - Leased Lines, 5G, Wireless Point to Point, SaaS Microsoft 365 Products Cloud and on remise Backup Solutions - Veeam, Acronis Personal qualities: You must be Punctual Humble Proud of your work Able to work in a team Unafraid to ask for help Eager and want to learn Self-motivated Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Business Benefits: Free onsite parking with EV charging points? Exercise scheme - longer breaks to enable employees to exercise Air-conditioned offices with shower facilities Increased Holiday Entitlement with Service Career progression with personal development plans? Training opportunities? An active formal and informal social calendar with team rewards Always real opportunities for progression for those that want to Long term employment Future prospects: A permanent role will be available upon successful completion of the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 18, 2024
Full time
Employer description: Here at One2Call our mission is to get 'technology on your side', working for you, not against you. We work with a wide range of businesses, big or small, across all sectors. Including; Logistics, Manufacturing, Hotels, Restaurants, Care Homes, Legal, Charities and much more. Offering bespoke solutions that are tailor made for your business' needs. This means we take the time to assess your business, to understand what it is your business needs to operate more effectively and safely in its current environment. Overview: We are now looking for an eager candidate to join us as an apprentice. As an IT Apprentice, you will be working towards fulfilling a 1st Line Support and Triage Engineer role, focusing on voice and communication technologies. You will be part of a team responsible for answering customer support calls, chats, and new tickets within our support ecosystem. You will be required to work on 1st line tickets or escalate as required. You will be expected to provide feedback and assist the team leaders to ensure your individual and team SLAs and KPIs are exceeded. We would like you to join our talented team and contribute to our growing and ever evolving practice and be part of our success. Key Responsibilities & Ethos: Answer calls, web chats and independently assign existing tickets to yourself, with a focus on communication-related queries Triage tickets and categorise them in line with our process Provide IT and Voip support to our customers remotely Liase with our customers 3rd party Software providers and our own suppliers to create and update upstream cases, particularly for VoIP and communication services Provide regular and relevant updates to customers during the support process Field Installation and Fault Finding: The role will involve a mix of helpdesk-based support and fieldwork, accompanying a senior engineer for on-site installations or fault-finding tasks Future product exposure and experience: Focusing on VOIP Products 3cx Hosted Telephony, Voice As a Service, Microsoft Teams, Sip Trunking Integration Technologies to enhance Voip Systems Communications Services - Leased Lines, 5G, Wireless Point to Point, SaaS Microsoft 365 Products Cloud and on remise Backup Solutions - Veeam, Acronis Personal qualities: You must be Punctual Humble Proud of your work Able to work in a team Unafraid to ask for help Eager and want to learn Self-motivated Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Business Benefits: Free onsite parking with EV charging points? Exercise scheme - longer breaks to enable employees to exercise Air-conditioned offices with shower facilities Increased Holiday Entitlement with Service Career progression with personal development plans? Training opportunities? An active formal and informal social calendar with team rewards Always real opportunities for progression for those that want to Long term employment Future prospects: A permanent role will be available upon successful completion of the apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Elevation Recruitment Group
Huddersfield, Yorkshire
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
May 18, 2024
Full time
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
Technical Support Engineer A new opportunity has opened for IT enthusiast to kickstart a successful career within a thriving multi-award-winning technology company in the Doncaster area. As a company who prioritise strong team dynamics and culture we are very much open to graduates/juniors who have the right attitude and transferable skills. You ll receive first-class training from technical experts, gain hands on experience in in troubleshooting SIMS and SQL performance whilst monitoring the systems to ensure any necessary action to be taken. A typical day is interactive and fast-paced team, you ll be the first point of contact for customers - ensuring the customer is supported and a resolution is provided in a timely manner. Learning daily you ll troubleshoot SQL and SIMS performance and work with a leading team to ultimately ensure customers get the most from their technology. Experience required: Previous experience with 1st line IT Support in a similar role Excellent communication & customer service Good IT knowledge, problem-solving skills Team player, strong work ethic Exposure to SQL Applicants must be within distance of London & must have right to work in UK as we do not offer sponsorship. Please reach out to Caitlin at IntaPeople on (phone number removed) or email your CV directly to (url removed)
May 18, 2024
Full time
Technical Support Engineer A new opportunity has opened for IT enthusiast to kickstart a successful career within a thriving multi-award-winning technology company in the Doncaster area. As a company who prioritise strong team dynamics and culture we are very much open to graduates/juniors who have the right attitude and transferable skills. You ll receive first-class training from technical experts, gain hands on experience in in troubleshooting SIMS and SQL performance whilst monitoring the systems to ensure any necessary action to be taken. A typical day is interactive and fast-paced team, you ll be the first point of contact for customers - ensuring the customer is supported and a resolution is provided in a timely manner. Learning daily you ll troubleshoot SQL and SIMS performance and work with a leading team to ultimately ensure customers get the most from their technology. Experience required: Previous experience with 1st line IT Support in a similar role Excellent communication & customer service Good IT knowledge, problem-solving skills Team player, strong work ethic Exposure to SQL Applicants must be within distance of London & must have right to work in UK as we do not offer sponsorship. Please reach out to Caitlin at IntaPeople on (phone number removed) or email your CV directly to (url removed)
3rd Line WAN Network Project Engineer Birmingham - Contract A level of Secuirty Clearance is required for this role Are you dynamic, self-motivated and customer focused? Can you configure Juniper SRX series Routers to a 3rd line level, are you confident with BGP/IPSEC & PKI Prime, MPLS, with a "Right 1st Time" approach and attitude? Your RoleWe are looking for a 3rd line WAN Projects Network Support engineer. The role will involve Configuring SRX series routers to meet tight project deadlines and BAU operations to enable the delivery of secure network services globally.You need to be an an experienced 3rd line Network Engineer who is happy to join a small team of highly skilled engineers based in Birmingham to manage and support the Customer Network WAN estate.Daily duties will include a mixture project/implementation work and general support escalations/fault finding.We require a skilled 3rd line engineer capable of configuring, trouble shooting and tuning Juniper network devices. Your ExperienceThe successful candidate will have in-depth knowledge of configuring and tuning the following Juniper SRX platform BGP IPSEC MPLS PKI Core Skills Juniper SRX platform - Successful candidate will have an in-depth knowledge of Junos & experience in various SRX platforms. Candidate will have comprehensive CLi exposure. Candidate will also have in-depth knowledge of routing and switching BGP - Successful candidate will have an in-depth knowledge of configuring and tuning BGP, to include topics such as policy based routing, manipulation of attributes, load-balancing techniques, and lastly have comprehensive troubleshooting skillset IPSEC - Successful candidate will have an in-depth knowledge of IPSEC VPN's and be familiar with troubleshooting MPLS - Successful candidate will have an in-depth knowledge of configuring and troubleshooting MPLS PKI - Successful candidate will have knowledge of PKI infrastructure elements and be familiar with certificate based VPN authentication. If this role is of interest to you - please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 18, 2024
Full time
3rd Line WAN Network Project Engineer Birmingham - Contract A level of Secuirty Clearance is required for this role Are you dynamic, self-motivated and customer focused? Can you configure Juniper SRX series Routers to a 3rd line level, are you confident with BGP/IPSEC & PKI Prime, MPLS, with a "Right 1st Time" approach and attitude? Your RoleWe are looking for a 3rd line WAN Projects Network Support engineer. The role will involve Configuring SRX series routers to meet tight project deadlines and BAU operations to enable the delivery of secure network services globally.You need to be an an experienced 3rd line Network Engineer who is happy to join a small team of highly skilled engineers based in Birmingham to manage and support the Customer Network WAN estate.Daily duties will include a mixture project/implementation work and general support escalations/fault finding.We require a skilled 3rd line engineer capable of configuring, trouble shooting and tuning Juniper network devices. Your ExperienceThe successful candidate will have in-depth knowledge of configuring and tuning the following Juniper SRX platform BGP IPSEC MPLS PKI Core Skills Juniper SRX platform - Successful candidate will have an in-depth knowledge of Junos & experience in various SRX platforms. Candidate will have comprehensive CLi exposure. Candidate will also have in-depth knowledge of routing and switching BGP - Successful candidate will have an in-depth knowledge of configuring and tuning BGP, to include topics such as policy based routing, manipulation of attributes, load-balancing techniques, and lastly have comprehensive troubleshooting skillset IPSEC - Successful candidate will have an in-depth knowledge of IPSEC VPN's and be familiar with troubleshooting MPLS - Successful candidate will have an in-depth knowledge of configuring and troubleshooting MPLS PKI - Successful candidate will have knowledge of PKI infrastructure elements and be familiar with certificate based VPN authentication. If this role is of interest to you - please apply now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
HAECO leads in a broad range of aviation products and services that enable our customers to build and operate their aircraft, engines and components safely and efficiently and, in doing so, we seek to deliver sustainable value to all our stakeholders. HAECO - Global engine support We offer global engine support through dedicated on-wing support teams and hospital shops based in strategic locations including Hong Kong, the Netherlands, the UK, and the United States. Our on-wing teams can mobilise at short notice with the tooling and parts needed to provide swift and effective repair solutions that minimise your engine downtime. What we offer Minimum engine downtime through global engine support capabilities On-wing/near-wing engine inspection and repairs Quick turn repairs, AD/SB embodiment and campaigns EBU/QEC transfers, engine changes Engine and component storage capacity for lease returns Strategic worldwide locations Our Vision We lead in a broad range of aviation products and services that enable our customers to build and operate their aircraft, engines, and components safely and efficiently, and we deliver sustainable value to all stakeholders. Our Mission We put safety first We develop our highly skilled team, working together with a "can do" spirit We invest in the latest technology to continuously improve our services and efficiency We deliver operational excellence to our customers We partner with airlines and other aviation industry enterprises We incorporate sustainable development into all aspects of our operation We generate sustainable and profitable growth The Global Engine Support (GES) ACC & Software Solutions Coordinator reports directly to the Head of GES Projects & Business Development and is responsible for the overall coordination and management of software solutions deployed within GES. A Key element of the role includes ensuring the success of the implementation and the ongoing support of AMOS. Accountability / Responsibility: Defining and implementing the GES Software strategy in coordination with Group IT Manage the software solutions deployed in GES Coordination with GES facility admins Implementation and on-going support of AMOS and SAP S/4HANA Provide 1st level support to end-users; Software release / upgrade management. Support change management, and system development and enhancement Liaise with IT Services and Swiss-AS on system infrastructure administration. Provide interface support; Database management in conjunction with IT and Swiss-AS. On-going liaison with Swiss-AS, SAP, and other Software providers as required Continuously monitor and identify areas for process optimisation Key Duties: Act as subject matter experts in AMOS maintenance and enhancement Approval of changes in roles and access rights. Set up and approval of new roles and access rights in AMOS and other systems Approval and prioritisation of user change request and coordinate UAT for implement the change in AMOS Coordinate with local IT admins for change requests, upgrades, and process changes. Manage existing and new interfaces to / from AMOS Coordinate and manage develop Power BI dashboards for GES Develop reports as required by the business to support the operation. Identifies opportunities for standardisation of software solutions across GES Liaises with Group IT on software strategy and road map Develop effective business processes and procedures to ensure the ACC can support the use of AMOS at Go-Live and in day-to-day operations Play an active role in the delivery of AMOS user training Coordinate with IT Security to ensure deployed solution comply with and maintain compliance to HAECO cyber security requirements. Coordinate with Group functions on Group led IT projects such as Robotic Automation Assist site IT administrators in developing local BCP plans for system events. Job Requirements & Competencies: In-Depth Knowledge of AMOS Knowledge of SAP S/4HANA Knowledge of SQL Knowledge of Project Management in relation to solution implementation Knowledge of Power BI execution Qualification & Experience: Bachelor's degree in either Computer Science, IT Management, or Computer Engineering or equivalent Minimum 5 years' experience in software solution management Experience in AMOS as either system administrator or key user Experience in writing SQL based reports. Experience in process mapping and optimisation through lean processes. As well as a competitive basic salary, we offer £1,200 London Weighting, in addition to: Life insurance, death in service cover is 6 x your salary. AXA EAP (Employee Assistance Program) Service. Cycle to work scheme(Employee Assistance Program). Employee referral scheme. Free parking on site. Company pension contribution, 6% employee, 12% employer. Enhanced maternity, paternity, adoption pay (Paying above and beyond the statutory requirement). Occupational Health . We offer in depth training allowing our employees to progress within their remit. We offer Company sick pay as follows: 6 weeks' basis rate of pay if you have between six months to two years of service, 12 weeks' basic rate of pay if you have between two years to five years of service, or 18 weeks' basic rate of pay if you have over 5 years' service. Build your career with us, to deliver sustainable value to the community and our stakeholders. "HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.
May 18, 2024
Full time
HAECO leads in a broad range of aviation products and services that enable our customers to build and operate their aircraft, engines and components safely and efficiently and, in doing so, we seek to deliver sustainable value to all our stakeholders. HAECO - Global engine support We offer global engine support through dedicated on-wing support teams and hospital shops based in strategic locations including Hong Kong, the Netherlands, the UK, and the United States. Our on-wing teams can mobilise at short notice with the tooling and parts needed to provide swift and effective repair solutions that minimise your engine downtime. What we offer Minimum engine downtime through global engine support capabilities On-wing/near-wing engine inspection and repairs Quick turn repairs, AD/SB embodiment and campaigns EBU/QEC transfers, engine changes Engine and component storage capacity for lease returns Strategic worldwide locations Our Vision We lead in a broad range of aviation products and services that enable our customers to build and operate their aircraft, engines, and components safely and efficiently, and we deliver sustainable value to all stakeholders. Our Mission We put safety first We develop our highly skilled team, working together with a "can do" spirit We invest in the latest technology to continuously improve our services and efficiency We deliver operational excellence to our customers We partner with airlines and other aviation industry enterprises We incorporate sustainable development into all aspects of our operation We generate sustainable and profitable growth The Global Engine Support (GES) ACC & Software Solutions Coordinator reports directly to the Head of GES Projects & Business Development and is responsible for the overall coordination and management of software solutions deployed within GES. A Key element of the role includes ensuring the success of the implementation and the ongoing support of AMOS. Accountability / Responsibility: Defining and implementing the GES Software strategy in coordination with Group IT Manage the software solutions deployed in GES Coordination with GES facility admins Implementation and on-going support of AMOS and SAP S/4HANA Provide 1st level support to end-users; Software release / upgrade management. Support change management, and system development and enhancement Liaise with IT Services and Swiss-AS on system infrastructure administration. Provide interface support; Database management in conjunction with IT and Swiss-AS. On-going liaison with Swiss-AS, SAP, and other Software providers as required Continuously monitor and identify areas for process optimisation Key Duties: Act as subject matter experts in AMOS maintenance and enhancement Approval of changes in roles and access rights. Set up and approval of new roles and access rights in AMOS and other systems Approval and prioritisation of user change request and coordinate UAT for implement the change in AMOS Coordinate with local IT admins for change requests, upgrades, and process changes. Manage existing and new interfaces to / from AMOS Coordinate and manage develop Power BI dashboards for GES Develop reports as required by the business to support the operation. Identifies opportunities for standardisation of software solutions across GES Liaises with Group IT on software strategy and road map Develop effective business processes and procedures to ensure the ACC can support the use of AMOS at Go-Live and in day-to-day operations Play an active role in the delivery of AMOS user training Coordinate with IT Security to ensure deployed solution comply with and maintain compliance to HAECO cyber security requirements. Coordinate with Group functions on Group led IT projects such as Robotic Automation Assist site IT administrators in developing local BCP plans for system events. Job Requirements & Competencies: In-Depth Knowledge of AMOS Knowledge of SAP S/4HANA Knowledge of SQL Knowledge of Project Management in relation to solution implementation Knowledge of Power BI execution Qualification & Experience: Bachelor's degree in either Computer Science, IT Management, or Computer Engineering or equivalent Minimum 5 years' experience in software solution management Experience in AMOS as either system administrator or key user Experience in writing SQL based reports. Experience in process mapping and optimisation through lean processes. As well as a competitive basic salary, we offer £1,200 London Weighting, in addition to: Life insurance, death in service cover is 6 x your salary. AXA EAP (Employee Assistance Program) Service. Cycle to work scheme(Employee Assistance Program). Employee referral scheme. Free parking on site. Company pension contribution, 6% employee, 12% employer. Enhanced maternity, paternity, adoption pay (Paying above and beyond the statutory requirement). Occupational Health . We offer in depth training allowing our employees to progress within their remit. We offer Company sick pay as follows: 6 weeks' basis rate of pay if you have between six months to two years of service, 12 weeks' basic rate of pay if you have between two years to five years of service, or 18 weeks' basic rate of pay if you have over 5 years' service. Build your career with us, to deliver sustainable value to the community and our stakeholders. "HAECO Group is an equal opportunity employer. At HAECO, we are committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and are able to realise their full potential.
IT Project Support Engineer Duration: 6-months Start: ASAP Day Rate: £200 Outside IR35 Salary: FTC - £30,000 Location: Bishops Gate (5 days onsite a week) Are you an IT Project Support Engineer looking for your next challenge with a software company?There is a chance for this to be open to FTC and Day Rate so when applying please make sure the day rates and salary meets your expectations! The IT Project Support Engineer will have the chance to work on a new office infrastructure set-up and be able to support the company during this period of growth. You'll support the projects network and systems teams with IT setup, laptops, troubleshooting and more. There will be a chance to extend your services across other projects when this one is complete. The IT Project Support Engineer will be the missing piece for this project and add value to the companies new office plans. Experience needed for this position (Please read carefully) IT Support Engineer / 1st, 2nd Support Engineer New office kit out experience (Laptops, Wifi setup) 1st and 2nd line support experience Excellent all round communicator IT Infrastructure project support Troubleshooting experience IT Project Support Engineer Duration: 6-months Start: ASAP Day Rate: £200 Outside IR35 Salary: FTC - £30,000 Location: Bishops Gate (5 days onsite a week) Apply now for immediate consideration on this excellent opportunity! Understanding Solutions is acting as an employment agency for this vacancy. If you'd like to find out more, please contact Ross Britton at Understanding Solutions
May 18, 2024
Full time
IT Project Support Engineer Duration: 6-months Start: ASAP Day Rate: £200 Outside IR35 Salary: FTC - £30,000 Location: Bishops Gate (5 days onsite a week) Are you an IT Project Support Engineer looking for your next challenge with a software company?There is a chance for this to be open to FTC and Day Rate so when applying please make sure the day rates and salary meets your expectations! The IT Project Support Engineer will have the chance to work on a new office infrastructure set-up and be able to support the company during this period of growth. You'll support the projects network and systems teams with IT setup, laptops, troubleshooting and more. There will be a chance to extend your services across other projects when this one is complete. The IT Project Support Engineer will be the missing piece for this project and add value to the companies new office plans. Experience needed for this position (Please read carefully) IT Support Engineer / 1st, 2nd Support Engineer New office kit out experience (Laptops, Wifi setup) 1st and 2nd line support experience Excellent all round communicator IT Infrastructure project support Troubleshooting experience IT Project Support Engineer Duration: 6-months Start: ASAP Day Rate: £200 Outside IR35 Salary: FTC - £30,000 Location: Bishops Gate (5 days onsite a week) Apply now for immediate consideration on this excellent opportunity! Understanding Solutions is acting as an employment agency for this vacancy. If you'd like to find out more, please contact Ross Britton at Understanding Solutions
AWE currently has an exciting opportunity for a Business Operations Analyst. This role would support the delivery and operational capability of the Physics sub function within the Science function here at AWE. Location: Aldermaston, West Berkshire . We are located between Reading and Basingstoke, with onsite parking. Package: 31,000 - 46,000 (depending on your suitability, qualifications, and level of experience ) Closing Date: 31st May 2024 The Role Are you looking for a role that is dynamic, interesting, and challenging, with no two days the same? Are you looking for a role where you can gain a sense of satisfaction from making a difference across the business? Then why not apply for a role within the Physics Business Operations team as a Physics Business Operations Analyst. This role will give you the opportunity to get involved with a team that is supporting both the tactical and strategic business focuses across the Physics sub-function. The successful candidate will be part of the Physics Business Operations team supporting the Head of Physics and Physics management team in developing, managing, and maintaining the sub function, to ensure it has the resource and capability to deliver against the current and future programme demands necessary to support AWE's mission. The Physics Business Operations team work closely alongside other counter parts across the business to ensure consistency in processes and procedures across the Science and Engineering Functions. We are looking for candidates that offer a board range of skills to support SharePoint development and management, dashboards, programme and finance portfolios, data analysts and communications. What you could be involved and responsible for. Data analysis: Providing metrics and developing dashboards to input into the Physics Visual Management Board (VMB), functional services, supply and demand, resource management alongside a number of other areas. Documentation: Updating documentation to reflect new processes or procedures and communicating it out to the leadership, management and across the sub function. Training: To support Physics Business Operations with understanding all the training requirements across Physics, developing a training and upskilling hub, working on career pathways and developing a competency/skillset databases. Sub function: Support the Head of Physics and Physics Business Operations team with managing the sub function, transformation activities and company initiatives and any other reasonable duties that align to this position. Who Are We Looking For? The ideal candidate will be able to demonstrate the following: Strong communication skills with the ability to form strong stakeholder relationships across the business. Good business acumen with experience supporting a variety of business disciplines. Strong organisational skills with the ability to balance conflicting demands, prioritise and deliver effectively under pressure. Strong administration skills with diligence. Experience in presenting high level metrics in a meaningful way for trend analysis to a wide range of audiences. Computer literate with a good working understanding of Microsoft Office (particularly Excel, Power BI. Power Automat) and SharePoint. Excellent track record of delivery and engagement with senior stakeholders. What will you get from us? As part of our People Promise, AWE ( one of the best 25 big companies to work for in the UK ) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (including Bank Holidays). 9-day working fortnight - every other Friday off work. Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time. Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training. Employee Assistance Programme and Occupational Health Services. A market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your own contribution). Life Assurance. Discounts - access to savings on a wide range of everyday spending savings. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family. A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site. Important things you need to know: You must be a UK citizen who has been resident in the UK for the past 10 years. Interviews will be 90 minutes in length and will be held over Microsoft Teams. You will be required to prepare a 10-minute presentation in advance. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. This will be funded by AWE.
May 18, 2024
Full time
AWE currently has an exciting opportunity for a Business Operations Analyst. This role would support the delivery and operational capability of the Physics sub function within the Science function here at AWE. Location: Aldermaston, West Berkshire . We are located between Reading and Basingstoke, with onsite parking. Package: 31,000 - 46,000 (depending on your suitability, qualifications, and level of experience ) Closing Date: 31st May 2024 The Role Are you looking for a role that is dynamic, interesting, and challenging, with no two days the same? Are you looking for a role where you can gain a sense of satisfaction from making a difference across the business? Then why not apply for a role within the Physics Business Operations team as a Physics Business Operations Analyst. This role will give you the opportunity to get involved with a team that is supporting both the tactical and strategic business focuses across the Physics sub-function. The successful candidate will be part of the Physics Business Operations team supporting the Head of Physics and Physics management team in developing, managing, and maintaining the sub function, to ensure it has the resource and capability to deliver against the current and future programme demands necessary to support AWE's mission. The Physics Business Operations team work closely alongside other counter parts across the business to ensure consistency in processes and procedures across the Science and Engineering Functions. We are looking for candidates that offer a board range of skills to support SharePoint development and management, dashboards, programme and finance portfolios, data analysts and communications. What you could be involved and responsible for. Data analysis: Providing metrics and developing dashboards to input into the Physics Visual Management Board (VMB), functional services, supply and demand, resource management alongside a number of other areas. Documentation: Updating documentation to reflect new processes or procedures and communicating it out to the leadership, management and across the sub function. Training: To support Physics Business Operations with understanding all the training requirements across Physics, developing a training and upskilling hub, working on career pathways and developing a competency/skillset databases. Sub function: Support the Head of Physics and Physics Business Operations team with managing the sub function, transformation activities and company initiatives and any other reasonable duties that align to this position. Who Are We Looking For? The ideal candidate will be able to demonstrate the following: Strong communication skills with the ability to form strong stakeholder relationships across the business. Good business acumen with experience supporting a variety of business disciplines. Strong organisational skills with the ability to balance conflicting demands, prioritise and deliver effectively under pressure. Strong administration skills with diligence. Experience in presenting high level metrics in a meaningful way for trend analysis to a wide range of audiences. Computer literate with a good working understanding of Microsoft Office (particularly Excel, Power BI. Power Automat) and SharePoint. Excellent track record of delivery and engagement with senior stakeholders. What will you get from us? As part of our People Promise, AWE ( one of the best 25 big companies to work for in the UK ) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (including Bank Holidays). 9-day working fortnight - every other Friday off work. Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time. Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training. Employee Assistance Programme and Occupational Health Services. A market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your own contribution). Life Assurance. Discounts - access to savings on a wide range of everyday spending savings. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family. A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site. Important things you need to know: You must be a UK citizen who has been resident in the UK for the past 10 years. Interviews will be 90 minutes in length and will be held over Microsoft Teams. You will be required to prepare a 10-minute presentation in advance. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role. This will be funded by AWE.
We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension Your tasks and responsibilities The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams. The role will be split betw een BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices) Work on projects to drive forward change at Buzz s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position. You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers. Strong Skills in at least five of the following areas: Microsoft Desktop and Server Operating Systems VMware Virtualization SAN and Backup Technologies. (IBM, Commvault and Veeam preferred) Microsoft Azure Office 365 Administration Active Directory/DNS/Group Policy Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS) Basic understanding of networking principles You should be: An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached. You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process. Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry. Flexible to changing demands and workloads. Work effectively as a team and alongside other teams within the IT function. Producing high-quality documentation to drive a high standard of operation within the function. Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal. Motivated and enthusiastic individual with a positive can do attitude. Microsoft MCSE / MCITP certification or demonstrable equivalent experience. Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required.
May 18, 2024
Full time
We are seeking a talented Infrastructure Engineer to join our team, responsible for designing, implementing, and maintaining our IT infrastructure. We are looking for someone with a passion for innovation and a knack for optimising systems to ensure peak performance and reliability. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension Your tasks and responsibilities The Infrastructure Engineer role will operate in a Hybrid working arrangement with occasional travel to the Newcastle head office and DC locations. You will be part of a larger Infrastructure team reporting to a Technical Lead who is responsible for both Infrastructure and Network teams. The role will be split betw een BAU and Project work, where you will have the opportunity to work with other areas of the business and drive change and improvement where needed. You will have the opportunity to develop your skills, experience and be exposed to Gambling and Bingo specific technologies and ways of working. Key Responsibilities Responding to technical support call escalations from the 1st and 2nd line service desk team. Installing and configuring operating systems and other applications. Maintain and upgrade the IT infrastructure across the IT estate. (Servers, Storage and End User Devices) Work on projects to drive forward change at Buzz s technology stack and produce high-quality documentation along with this. Working with the wider Infrastructure team to improve our customer experience. Participation in the on-call Rota and BAU-related activitie Your knowledge and experience You should be from a similar role with proven success and be experienced working in a quick-moving and fast-paced environment. Someone who is looking to develop themselves in a larger company and experience new systems and ways of working will be an ideal fit for this position. You will have proven experience in IT Support and Infrastructure across Cloud, Storage, Physical, and Virtual servers. Strong Skills in at least five of the following areas: Microsoft Desktop and Server Operating Systems VMware Virtualization SAN and Backup Technologies. (IBM, Commvault and Veeam preferred) Microsoft Azure Office 365 Administration Active Directory/DNS/Group Policy Physical Server troubleshooting and hardware replacement (HPE and Cisco UCS) Basic understanding of networking principles You should be: An excellent communicator, who actively listens and can collaborate with both technical and non-technical colleagues. Be able to communicate problems as you see them and what sequence of events needs to occur for a resolution to be reached. You should be someone who notices reoccurring/new problems and proactively looks to eliminate the root cause following the agreed change management process. Willing to continually develop your skills and experience whilst being ready to learn new technologies specific to the Bingo and Gambling industry. Flexible to changing demands and workloads. Work effectively as a team and alongside other teams within the IT function. Producing high-quality documentation to drive a high standard of operation within the function. Suggest new ideas for working and improvements that could be made to existing systems, taking ownership to provide solutions and documentation for proposal. Motivated and enthusiastic individual with a positive can do attitude. Microsoft MCSE / MCITP certification or demonstrable equivalent experience. Flexibility required to provide support outside of core business hours to assist in the resolution of major incidents and implementation of changes. Strong technical aptitude, with a passion for learning and driving improvement. Working knowledge of the ITIL framework Hold a full clean driving license as travel between group sites will be required.
2nd line support engineer Firewalls, switches, routers, servers, Hyper-V, virtualisation, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. The clients you will be supporting are both medium and large-scale organisations that rely heavily on this company s exemplary customer service and technical knowledge. With a long-standing expertise in Microsoft products, remote working, networking, and data storage, they are building one of the most sophisticated Cloud platforms available to small & mid-sized businesses. The companies aim is to help businesses transition to the Cloud, with solutions that help businesses cut costs, increase service levels, boost productivity, and achieve a competitive edge through increased mobility. Partnering with some of the biggest vendors in the industry they aim to deliver best in class security, networking, and storage solutions. Tech stack • Firewalls Fortigate • Switches Cisco Nexus/FortiSwitch • Servers HP • Hyper-Converged Infrastructure - Nutanix • Virtualisation VMware, • Storage Nutanix • Backup Veeam Backup and Replication Infrastructure & support: • Take responsibility for the maintenance and management of the Cloud platform and Data • Centre and collate and maintain up to date documentation on the systems and set up • Work with the Infrastructure Manager to Monitor resource load by client in order to gain an insight into usage trends for capacity planning • Monitor and maintain Customer and Internal Backup schedules, ensuring all retention levels are in line with agreed obligations • Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance and Root Cause Analysis where needed • Monitoring of firmware and software versions and management of updates in accordance with client maintenance windows • Maintain up to date knowledge of the latest technological developments and key infrastructure vendors to promote new products and services or complimentary technologies, either internally or for the existing customer base • Coordinate upgrades to infrastructure, data centres and client services • Define on-boarding processes for the migration of new client contracts, including the assignment of required technical resources Must have a UK driving license and car as site visits will be required. If you are interested, please send across your latest CV.
May 18, 2024
Full time
2nd line support engineer Firewalls, switches, routers, servers, Hyper-V, virtualisation, onsite Working for a leading MSP across support, business applications and IT services you will be experienced in working in a fast-paced environment and are committed to providing high levels of customer service. The clients you will be supporting are both medium and large-scale organisations that rely heavily on this company s exemplary customer service and technical knowledge. With a long-standing expertise in Microsoft products, remote working, networking, and data storage, they are building one of the most sophisticated Cloud platforms available to small & mid-sized businesses. The companies aim is to help businesses transition to the Cloud, with solutions that help businesses cut costs, increase service levels, boost productivity, and achieve a competitive edge through increased mobility. Partnering with some of the biggest vendors in the industry they aim to deliver best in class security, networking, and storage solutions. Tech stack • Firewalls Fortigate • Switches Cisco Nexus/FortiSwitch • Servers HP • Hyper-Converged Infrastructure - Nutanix • Virtualisation VMware, • Storage Nutanix • Backup Veeam Backup and Replication Infrastructure & support: • Take responsibility for the maintenance and management of the Cloud platform and Data • Centre and collate and maintain up to date documentation on the systems and set up • Work with the Infrastructure Manager to Monitor resource load by client in order to gain an insight into usage trends for capacity planning • Monitor and maintain Customer and Internal Backup schedules, ensuring all retention levels are in line with agreed obligations • Act as an escalation point for the 1st Line Engineers, taking ownership of the problem and providing troubleshooting assistance and Root Cause Analysis where needed • Monitoring of firmware and software versions and management of updates in accordance with client maintenance windows • Maintain up to date knowledge of the latest technological developments and key infrastructure vendors to promote new products and services or complimentary technologies, either internally or for the existing customer base • Coordinate upgrades to infrastructure, data centres and client services • Define on-boarding processes for the migration of new client contracts, including the assignment of required technical resources Must have a UK driving license and car as site visits will be required. If you are interested, please send across your latest CV.
Role: IT Engineer Location: Warrington / Manchester Salary: Up to 40,000 Essential : Driving License - multiple sites included in the Northwest Benefits : Mileage or Car Allowance Snippet: We're offering an exceptional chance for a proactive and skilled IT Support Engineer to shine in the Warrington area. In this role, you'll be the linchpin ensuring seamless IT operations and swift resolution of any issues that arise across multiple sites. Key Responsibilities: Offering senior level support (2nd / 3rd) across internal / external users. Diagnose and troubleshoot hardware and software glitches across a range of devices. Install, configure, and maintain OS and software applications. Manage user accounts and permissions with finesse. Collaborate with fellow IT wizards to tackle complex issues and implement ingenious solutions. Keep meticulous records of support activities and resolutions. Dive into IT projects as needed, bringing your expertise to the table. Requirements: Demonstrated prowess in a similar IT support role. Adeptness with Microsoft Windows OS and Office 365. Familiarity with networking fundamentals like TCP/IP, DNS, DHCP, etc. Hands-on experience in Active Directory administration. Office 365 experience including migration from on prem to cloud Azure and Azure virtual desktop Stellar communication and customer service chops. Ability to excel both solo and in a team. Bonus points for relevant IT certifications (CompTIA A+, Microsoft Certified Professional, etc.). Benefits: Lucrative salary reaching up to 40,000 per annum. A roadmap for career growth and professional honing. Pension perks to secure your future. Health and wellness goodies to keep you in top form. A warm and supportive atmosphere where camaraderie thrives. Ready to elevate your IT support journey and become a vital part of our dynamic Manchester team? We're eager to hear from you! 1st line - 2nd line - 3rd line - Ad - Active Directory - GPO - Group policy - O365 - Office 365 - exchange - VMWare - Hyper V - Project Support - Infrastructure Please hit apply or send you CV to ( tom . - group . co . uk )
May 18, 2024
Full time
Role: IT Engineer Location: Warrington / Manchester Salary: Up to 40,000 Essential : Driving License - multiple sites included in the Northwest Benefits : Mileage or Car Allowance Snippet: We're offering an exceptional chance for a proactive and skilled IT Support Engineer to shine in the Warrington area. In this role, you'll be the linchpin ensuring seamless IT operations and swift resolution of any issues that arise across multiple sites. Key Responsibilities: Offering senior level support (2nd / 3rd) across internal / external users. Diagnose and troubleshoot hardware and software glitches across a range of devices. Install, configure, and maintain OS and software applications. Manage user accounts and permissions with finesse. Collaborate with fellow IT wizards to tackle complex issues and implement ingenious solutions. Keep meticulous records of support activities and resolutions. Dive into IT projects as needed, bringing your expertise to the table. Requirements: Demonstrated prowess in a similar IT support role. Adeptness with Microsoft Windows OS and Office 365. Familiarity with networking fundamentals like TCP/IP, DNS, DHCP, etc. Hands-on experience in Active Directory administration. Office 365 experience including migration from on prem to cloud Azure and Azure virtual desktop Stellar communication and customer service chops. Ability to excel both solo and in a team. Bonus points for relevant IT certifications (CompTIA A+, Microsoft Certified Professional, etc.). Benefits: Lucrative salary reaching up to 40,000 per annum. A roadmap for career growth and professional honing. Pension perks to secure your future. Health and wellness goodies to keep you in top form. A warm and supportive atmosphere where camaraderie thrives. Ready to elevate your IT support journey and become a vital part of our dynamic Manchester team? We're eager to hear from you! 1st line - 2nd line - 3rd line - Ad - Active Directory - GPO - Group policy - O365 - Office 365 - exchange - VMWare - Hyper V - Project Support - Infrastructure Please hit apply or send you CV to ( tom . - group . co . uk )
Role: 1st Line Service Desk Technician Location: Manchester, United Kingdom Salary: 23,000 - 26,000 Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to kick-start your career in IT! Overview: I have an excellent opportunity to for a proactive and enthusiastic 1st Line Service Desk Technician. As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently. Key Responsibilities: Respond to incoming service desk calls, emails, and tickets in a timely and professional manner. Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices. Diagnose and troubleshoot technical problems, escalating more complex issues to the appropriate teams. Log all support activities and resolutions accurately in the ticketing system. Set up and configure user accounts, permissions, and access rights. Assist with basic network and system administration tasks as required. Ensure all IT equipment and systems adhere to security policies and procedures. Requirements: Previous experience in a customer service or technical support role is preferred but not essential. Basic knowledge of Microsoft Windows operating systems and Office 365. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively under pressure and prioritize tasks. Enthusiasm for learning and developing new skills in the IT field. Benefits: Competitive salary ranging from 23,000 to 26,000 per annum. Opportunities for career progression and professional development. Pension scheme. Health and wellness benefits. Friendly and supportive work environment. If you're ready to embark on an exciting career in IT and join a dynamic team in Manchester, we want to hear from you! Apply now with your CV!
May 18, 2024
Full time
Role: 1st Line Service Desk Technician Location: Manchester, United Kingdom Salary: 23,000 - 26,000 Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to kick-start your career in IT! Overview: I have an excellent opportunity to for a proactive and enthusiastic 1st Line Service Desk Technician. As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently. Key Responsibilities: Respond to incoming service desk calls, emails, and tickets in a timely and professional manner. Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices. Diagnose and troubleshoot technical problems, escalating more complex issues to the appropriate teams. Log all support activities and resolutions accurately in the ticketing system. Set up and configure user accounts, permissions, and access rights. Assist with basic network and system administration tasks as required. Ensure all IT equipment and systems adhere to security policies and procedures. Requirements: Previous experience in a customer service or technical support role is preferred but not essential. Basic knowledge of Microsoft Windows operating systems and Office 365. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively under pressure and prioritize tasks. Enthusiasm for learning and developing new skills in the IT field. Benefits: Competitive salary ranging from 23,000 to 26,000 per annum. Opportunities for career progression and professional development. Pension scheme. Health and wellness benefits. Friendly and supportive work environment. If you're ready to embark on an exciting career in IT and join a dynamic team in Manchester, we want to hear from you! Apply now with your CV!
We are a leading managed service provider in the Education Sector and are looking for a Roaming IT Engineer to cover the M40 area (North and West London), to facilitate clients visits to support the ongoing running of their school's network. This is an exciting op portunity to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. You will require some background in supporting infrastructures and Microsoft technologies. Your responsibilities will include: 1. Roaming Engineer To take ownership for a group of sites within the CTS array of clients and dealing with their 1st - 2nd Line Issues. To be the 1st Escalation Point for all technical issues within the client, and escalating to the CTS Helpdesk where appropriate. To think of solutions to common problems - a "can do" attitude. Provide a good level of technical expertise to all assigned customer networks. To visit a client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. 2. CTS Remote Helpdesk To be part of the team that respond to calls on the CTS Helpdesk. Dealing with incoming tickets in a professional, courteous manner over the phone, the centralized helpdesk and via email. Taking ownership of tickets and managing them in a logical and methodical manner - escalating these to a senior member of the team where needs be. Conducting full and through diagnostics with end users to enable ticket resolution. Keeping the Technical Services Manager abreast of all ongoing tickets, and their progress, at the end of each day. Escalation of calls to engineers with other knowledge, ensuring the Technical Services Manager is aware of these calls. Check in on the progression of these calls with the escalated engineer and feedback to the customer if appropriate. 3. Checks To do regular checks on our client systems, which include - but are not limited to the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps 4. Holiday Work To participate in engineering projects within the school holidays. . Requirements Two or more years' experience managing Enterprise level Network infrastructures/a Service Desk. Ideally experience with Virtualisation (VMWARE or Hyper-V preferred). Cloud Services experience (Desirable, not essential). Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. To be to drive and have a car. Experience in the education sector is desirable but not essential. . Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 18, 2024
Full time
We are a leading managed service provider in the Education Sector and are looking for a Roaming IT Engineer to cover the M40 area (North and West London), to facilitate clients visits to support the ongoing running of their school's network. This is an exciting op portunity to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. You will require some background in supporting infrastructures and Microsoft technologies. Your responsibilities will include: 1. Roaming Engineer To take ownership for a group of sites within the CTS array of clients and dealing with their 1st - 2nd Line Issues. To be the 1st Escalation Point for all technical issues within the client, and escalating to the CTS Helpdesk where appropriate. To think of solutions to common problems - a "can do" attitude. Provide a good level of technical expertise to all assigned customer networks. To visit a client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. 2. CTS Remote Helpdesk To be part of the team that respond to calls on the CTS Helpdesk. Dealing with incoming tickets in a professional, courteous manner over the phone, the centralized helpdesk and via email. Taking ownership of tickets and managing them in a logical and methodical manner - escalating these to a senior member of the team where needs be. Conducting full and through diagnostics with end users to enable ticket resolution. Keeping the Technical Services Manager abreast of all ongoing tickets, and their progress, at the end of each day. Escalation of calls to engineers with other knowledge, ensuring the Technical Services Manager is aware of these calls. Check in on the progression of these calls with the escalated engineer and feedback to the customer if appropriate. 3. Checks To do regular checks on our client systems, which include - but are not limited to the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps 4. Holiday Work To participate in engineering projects within the school holidays. . Requirements Two or more years' experience managing Enterprise level Network infrastructures/a Service Desk. Ideally experience with Virtualisation (VMWARE or Hyper-V preferred). Cloud Services experience (Desirable, not essential). Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. To be to drive and have a car. Experience in the education sector is desirable but not essential. . Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What s in it for you? - Salary of up to £38,000 per annum DOE - Private Healthcare If you re a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company. We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential. That s why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel. So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you ll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need. This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there s never a dull day! These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees. Working alongside a highly skilled and like-minded team, you ll form bonds with those in different areas of the business and gain valuable experience with our leading company. You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following: - At least two years of relevant UK industry experience - Microsoft Desktop (10/11) Operating Systems - Apple Mac Operating Systems - Administration of Microsoft Active Directory - Administration of Windows Server Operating system - Administration of Microsoft Exchange 2013, 2016 and/or 2019 - Administration of Office 365 (Exchange, OneDrive, SharePoint Online) - Administration of Microsoft Entra ID (formerly Azure Active Directory) - Administration of Microsoft Intune Suite - Virtual Technology (VMware vSphere, Hyper-V) So, if you re ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
May 18, 2024
Full time
IT Support Field Engineer Borehamwood, Hertfordshire (Field/Office Based covering West End London and Greater London) About Us At Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology. We now have a new opening for an IT Support Field Engineer to join our team at our head office in Borehamwood. What s in it for you? - Salary of up to £38,000 per annum DOE - Private Healthcare If you re a talented IT professional with experience of installing and maintaining Windows Servers and network firewalls and can display first-class communication skills, this is an unmissable opportunity to join our successful company. We believe that the workplace is not just where you go in order to pay the bills. We want our employees to thrive in their roles, feel fulfilled each day and develop their careers to reach their full potential. That s why we provide fantastic personal and professional development opportunities. We know that our people are our biggest asset and we want each and every individual to excel. So, what are you waiting for? Apply today to become an integral part of our pioneering company. Your Day to Day As an IT Support Field Engineer, you ll spend your days visiting a variety of customers, forging strong relationships and providing all the IT expertise they need. This will range from desktop and server installations and IT management to system design, deployment and maintenance, ensuring there s never a dull day! These small and medium sized businesses come from as many different business sectors as you can imagine, and have anything from one to over one hundred employees. Working alongside a highly skilled and like-minded team, you ll form bonds with those in different areas of the business and gain valuable experience with our leading company. You will have one to two appointments per day which will be scheduled in advance. What are we looking for? To be considered as an IT Support Field Engineer, you will need experience in SOME of the following: - At least two years of relevant UK industry experience - Microsoft Desktop (10/11) Operating Systems - Apple Mac Operating Systems - Administration of Microsoft Active Directory - Administration of Windows Server Operating system - Administration of Microsoft Exchange 2013, 2016 and/or 2019 - Administration of Office 365 (Exchange, OneDrive, SharePoint Online) - Administration of Microsoft Entra ID (formerly Azure Active Directory) - Administration of Microsoft Intune Suite - Virtual Technology (VMware vSphere, Hyper-V) So, if you re ready to take on this exciting, hands-on role as an IT Support Field Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. Other organisations may call this role Field IT Engineer, IT Support Engineer, Windows Support Engineer, Desktop Support Engineer, 1st Line Support Engineer, Technical Support Engineer, or Helpdesk Analyst.
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £40k - £50k Overview This position will provide technical support to our client s customers within a service desk environment mainly managed by remote access. A good technical knowledge is essential to provide an escalation point where required and ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional experience at all times is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to improve first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Support with the delivery of projects where applicable. Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience and mentoring other members of the team. Skills Minimum 2 years experience in a 1st or 2nd Line role within a service desk environment. Good knowledge of Windows Server, Virtual environments (VMWare, Microsoft Azure), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus. Microsoft 365 and related technologies Exchange Online Conditional Access/MFA Firewalls (NAT/PAT/ACLs) PC hardware/software trouble-shooting skills. Excellent communication and interpersonal skills; professional telephone demeanour. Strong customer service skills and attention to detail. MS-100 or AZ-104 certifications would be preferred but not essential. Patience and ability to work under pressure with good organisational skills. The ability and desire to develop the role and make it your own, suggesting improvements for process where appropriate to enhance internal and external experiences. Committed to achieve our client s vision.
May 18, 2024
Full time
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent role. Reports to: Service Desk Manager Salary: £40k - £50k Overview This position will provide technical support to our client s customers within a service desk environment mainly managed by remote access. A good technical knowledge is essential to provide an escalation point where required and ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional experience at all times is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide a point of escalation to support incidents relating to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to improve first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Support with the delivery of projects where applicable. Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience and mentoring other members of the team. Skills Minimum 2 years experience in a 1st or 2nd Line role within a service desk environment. Good knowledge of Windows Server, Virtual environments (VMWare, Microsoft Azure), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus. Microsoft 365 and related technologies Exchange Online Conditional Access/MFA Firewalls (NAT/PAT/ACLs) PC hardware/software trouble-shooting skills. Excellent communication and interpersonal skills; professional telephone demeanour. Strong customer service skills and attention to detail. MS-100 or AZ-104 certifications would be preferred but not essential. Patience and ability to work under pressure with good organisational skills. The ability and desire to develop the role and make it your own, suggesting improvements for process where appropriate to enhance internal and external experiences. Committed to achieve our client s vision.