Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Get Staffed Online Recruitment Limited
Southampton, Hampshire
Network Engineer Apprentice - Level 4 Our client, located in central Southampton, is a dynamic and small-sized IT consultancy firm specializing in a comprehensive range of services, including IT Support, Infrastructure, Security, and Microsoft 365 solutions. With a focus on delivering cutting-edge IT solutions in Hampshire and beyond, they pride themselves on providing top-notch services to their clients. Role and Responsibilities: Solve IT issues and provide customer service. Assist senior technicians with challenging tasks. Work on infrastructure projects. Collaborate with other IT technicians. Participate in project works related to network engineering. Conduct network troubleshooting and diagnostic activities. Assist in the implementation and maintenance of network security measures. Perform routine network maintenance tasks, such as updates and patches. Skills: Experience in helpdesk-level support. Knowledge of Microsoft Server, 365, and Azure. Passion for IT. Strong customer service skills. Ability to diagnose, troubleshoot, gather information, and provide solutions for a diverse range of technical problems. Self-motivated with a keen desire to learn. Being a driver is key to the position, so being able to drive and having your own transport would be highly beneficial / ideal. Personal qualities: Proactive attitude. Excellent communication skills. Team player. Adaptable and flexible. Commitment to delivering high-quality results. Ideal / beneficial experience: Relevant academic background or certifications in IT. Previous experience in a technical support role. Working week: Monday - Friday (37.5 hours per week). Benefits: Generous holiday allowance (28 days, including bank holidays with additional days for years of service). Clear progression pathways. Comprehensive training in Level 4 Network Engineering. Work social events. Pension scheme. Prospects: Joining our client's team as an IT Apprentice not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within the organisation. With full training provided in Level 4 Network Engineering, you'll be well-equipped for a successful career in IT.
May 18, 2024
Full time
Network Engineer Apprentice - Level 4 Our client, located in central Southampton, is a dynamic and small-sized IT consultancy firm specializing in a comprehensive range of services, including IT Support, Infrastructure, Security, and Microsoft 365 solutions. With a focus on delivering cutting-edge IT solutions in Hampshire and beyond, they pride themselves on providing top-notch services to their clients. Role and Responsibilities: Solve IT issues and provide customer service. Assist senior technicians with challenging tasks. Work on infrastructure projects. Collaborate with other IT technicians. Participate in project works related to network engineering. Conduct network troubleshooting and diagnostic activities. Assist in the implementation and maintenance of network security measures. Perform routine network maintenance tasks, such as updates and patches. Skills: Experience in helpdesk-level support. Knowledge of Microsoft Server, 365, and Azure. Passion for IT. Strong customer service skills. Ability to diagnose, troubleshoot, gather information, and provide solutions for a diverse range of technical problems. Self-motivated with a keen desire to learn. Being a driver is key to the position, so being able to drive and having your own transport would be highly beneficial / ideal. Personal qualities: Proactive attitude. Excellent communication skills. Team player. Adaptable and flexible. Commitment to delivering high-quality results. Ideal / beneficial experience: Relevant academic background or certifications in IT. Previous experience in a technical support role. Working week: Monday - Friday (37.5 hours per week). Benefits: Generous holiday allowance (28 days, including bank holidays with additional days for years of service). Clear progression pathways. Comprehensive training in Level 4 Network Engineering. Work social events. Pension scheme. Prospects: Joining our client's team as an IT Apprentice not only provides an opportunity to develop your skills and knowledge but also opens doors to various progression opportunities within the organisation. With full training provided in Level 4 Network Engineering, you'll be well-equipped for a successful career in IT.
Elevation Recruitment Group
Huddersfield, Yorkshire
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
May 18, 2024
Full time
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
Your new company This education provider is based in the Blackpool area and has an excellent reputation for the high quality of teaching and learning they provide locally, as well as being recognised nationally for this. They have multiple sites throughout the Blackpool & Fylde area, offering a long-term career for new staff, as well as development and further career progression. This is proven with their IT team, with many of them having been with the organisation for over 15 years, having experienced multiple internal promotions and significant training and development. It is due to an internal promotion that the IT Manager has approached Hays for support in recruiting an IT Technician/IT Engineer to join their well established team on a permanent basis. The organisation has an incredibly forward-thinking IT team, pushing technological boundaries in the education sector and therefore continually offering new training opportunities for staff joining the team. Your new role Reporting to the IT Manager and joining a team of 10 fellow IT Engineers and IT Technicians, you will be responsible for providing a high level of IT support in a reactive environment, working with end users across multiple sites providing both remote and on-site support. This is a very customer focused role, where strong customer service and relationship management skills are required, and you will provide support to both students and staff. On a daily basis, this will include managing incoming helpdesk requests which could relate to hardware and software, subsequently troubleshooting and resolving these incidents efficiently so that teaching and learning isn't impacted. The incidents you will support with will be across a huge range of technologies, therefore giving you the opportunity to further develop your technical knowledge and receive additional training. In addition to this, you will be responsible for the installation of hardware and software, with some of this being unique to the education sector, and you will also be required to procure and purchase IT equipment for use across all sites. Please note, in this role you will be required to provide support at multiple sites, and therefore it will be based across the Blackpool & Fylde area. What you'll need to succeed In order to be successful in securing this position, you will possess IT Technician or IT Engineer experience, having provided first line support either remotely or on a face-to-face basis. You will have a very proactive approach to handling IT issues, with a passion for developing your own knowledge and further developing your skills. The ability to build relationships with end users, as well as excellent communication skills, is also essential due to the level of end user contact you will have on a daily basis. Experience working in the education sector would be advantageous, but not essential. What you'll get in return In return, you will be joining a well established team with a real team ethos present, where you will receive further training and support, allowing you to further progress in your career and develop your skills. The salary for this role is between £25,000 and £28,000, however the organisation also provides an attractive benefits package which includes 30 days holiday plus bank (with the option to purchase additional days), access to the local government pension scheme, free car parking, a cycle to work scheme and various family friendly benefits. In addition, the organisation also offers excellent wellbeing provision, which includes eye tests, access to an employee assistance programme, free breakfast and many others. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 18, 2024
Full time
Your new company This education provider is based in the Blackpool area and has an excellent reputation for the high quality of teaching and learning they provide locally, as well as being recognised nationally for this. They have multiple sites throughout the Blackpool & Fylde area, offering a long-term career for new staff, as well as development and further career progression. This is proven with their IT team, with many of them having been with the organisation for over 15 years, having experienced multiple internal promotions and significant training and development. It is due to an internal promotion that the IT Manager has approached Hays for support in recruiting an IT Technician/IT Engineer to join their well established team on a permanent basis. The organisation has an incredibly forward-thinking IT team, pushing technological boundaries in the education sector and therefore continually offering new training opportunities for staff joining the team. Your new role Reporting to the IT Manager and joining a team of 10 fellow IT Engineers and IT Technicians, you will be responsible for providing a high level of IT support in a reactive environment, working with end users across multiple sites providing both remote and on-site support. This is a very customer focused role, where strong customer service and relationship management skills are required, and you will provide support to both students and staff. On a daily basis, this will include managing incoming helpdesk requests which could relate to hardware and software, subsequently troubleshooting and resolving these incidents efficiently so that teaching and learning isn't impacted. The incidents you will support with will be across a huge range of technologies, therefore giving you the opportunity to further develop your technical knowledge and receive additional training. In addition to this, you will be responsible for the installation of hardware and software, with some of this being unique to the education sector, and you will also be required to procure and purchase IT equipment for use across all sites. Please note, in this role you will be required to provide support at multiple sites, and therefore it will be based across the Blackpool & Fylde area. What you'll need to succeed In order to be successful in securing this position, you will possess IT Technician or IT Engineer experience, having provided first line support either remotely or on a face-to-face basis. You will have a very proactive approach to handling IT issues, with a passion for developing your own knowledge and further developing your skills. The ability to build relationships with end users, as well as excellent communication skills, is also essential due to the level of end user contact you will have on a daily basis. Experience working in the education sector would be advantageous, but not essential. What you'll get in return In return, you will be joining a well established team with a real team ethos present, where you will receive further training and support, allowing you to further progress in your career and develop your skills. The salary for this role is between £25,000 and £28,000, however the organisation also provides an attractive benefits package which includes 30 days holiday plus bank (with the option to purchase additional days), access to the local government pension scheme, free car parking, a cycle to work scheme and various family friendly benefits. In addition, the organisation also offers excellent wellbeing provision, which includes eye tests, access to an employee assistance programme, free breakfast and many others. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Service Desk Technician Chalfont 25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department they are looking for a additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during a IT related degree, certifications or during work experience. Be someone who is looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking Strong communication skills and ability to collaborate effectively in a team to resolve customer issues The role: Log incidents and service requests into our helpdesk system with comprehensive documentation Engage with customers to promptly address technical concerns, demonstrating effective communication skills Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues Undertake additional duties as required to contribute to the success of our service delivery team Reference Number: To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 18, 2024
Full time
Service Desk Technician Chalfont 25,000 + Hybrid + Education Funding An incredible opportunity awaits an ambitious person who is looking to start their IT career to flourish within an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients as well as employees. This role enables you to further develop your existing knowledge in IT and is most suitable for a junior engineer who is looking to kick start their IT career. As a Service Desk Technician you will be responsible for logging incidents into the helpdesk system, engages customers to understand and address their requirements, provide technical support for a diverse range of devices including laptops, Macs, mobiles and studios. The company is an esteemed military organization, committed to supporting and advocating for the UK armed forces, their families, and veterans, provides specialized services. Due to organic growth within their IT department they are looking for a additional engineer to help support the team when someone goes on leave. This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves a shift based rota where you will work early weeks, late weeks, home weeks and office weeks. The opportunity to work from home being available during home weeks. The ideal candidate will possess some background knowledge in IT this could be during a IT related degree, certifications or during work experience. Be someone who is looking to get into IT and have a keen interest in developing their knowledge. It would be desirable if you had some exposure to Office 365, Azure and basic networking infrastructure. This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. The company provides the opportunity to learn through Udemy. The person: Recent graduate, newly certified, or deeply passionate about IT with foundational knowledge Able to commute to Chalfont Grove by car, bike, or on foot Desirable to have knowledge in Office 365, Active Directory, Azure, and basic networking Strong communication skills and ability to collaborate effectively in a team to resolve customer issues The role: Log incidents and service requests into our helpdesk system with comprehensive documentation Engage with customers to promptly address technical concerns, demonstrating effective communication skills Provide technical support for laptops, Macs, mobiles, and studios, troubleshooting and resolving issues Undertake additional duties as required to contribute to the success of our service delivery team Reference Number: To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Your new company This education provider is based in the Blackpool area and has an excellent reputation for the high quality of teaching and learning they provide locally, as well as being recognised nationally for this. They have multiple sites throughout the Blackpool & Fylde area, offering a long-term career for new staff, as well as development and further career progression. This is proven with their IT team, with many of them having been with the organisation for over 15 years, having experienced multiple internal promotions and significant training and development. It is due to an internal promotion that the IT Manager has approached Hays for support in recruiting an IT Technician/IT Engineer to join their well established team on a permanent basis. The organisation has an incredibly forward-thinking IT team, pushing technological boundaries in the education sector and therefore continually offering new training opportunities for staff joining the team. Your new role Reporting to the IT Manager and joining a team of 10 fellow IT Engineers and IT Technicians, you will be responsible for providing a high level of IT support in a reactive environment, working with end users across multiple sites providing both remote and on-site support. This is a very customer focused role, where strong customer service and relationship management skills are required, and you will provide support to both students and staff. On a daily basis, this will include managing incoming helpdesk requests which could relate to hardware and software, subsequently troubleshooting and resolving these incidents efficiently so that teaching and learning isn't impacted. The incidents you will support with will be across a huge range of technologies, therefore giving you the opportunity to further develop your technical knowledge and receive additional training. In addition to this, you will be responsible for the installation of hardware and software, with some of this being unique to the education sector, and you will also be required to procure and purchase IT equipment for use across all sites. Please note, in this role you will be required to provide support at multiple sites, and therefore it will be based across the Blackpool & Fylde area. What you'll need to succeed In order to be successful in securing this position, you will possess IT Technician or IT Engineer experience, having provided first line support either remotely or on a face-to-face basis. You will have a very proactive approach to handling IT issues, with a passion for developing your own knowledge and further developing your skills. The ability to build relationships with end users, as well as excellent communication skills, is also essential due to the level of end user contact you will have on a daily basis. Experience working in the education sector would be advantageous, but not essential. What you'll get in return In return, you will be joining a well established team with a real team ethos present, where you will receive further training and support, allowing you to further progress in your career and develop your skills. The salary for this role is between 25,000 and 28,000, however the organisation also provides an attractive benefits package which includes 30 days holiday plus bank (with the option to purchase additional days), access to the local government pension scheme, free car parking, a cycle to work scheme and various family friendly benefits. In addition, the organisation also offers excellent wellbeing provision, which includes eye tests, access to an employee assistance programme, free breakfast and many others. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 18, 2024
Full time
Your new company This education provider is based in the Blackpool area and has an excellent reputation for the high quality of teaching and learning they provide locally, as well as being recognised nationally for this. They have multiple sites throughout the Blackpool & Fylde area, offering a long-term career for new staff, as well as development and further career progression. This is proven with their IT team, with many of them having been with the organisation for over 15 years, having experienced multiple internal promotions and significant training and development. It is due to an internal promotion that the IT Manager has approached Hays for support in recruiting an IT Technician/IT Engineer to join their well established team on a permanent basis. The organisation has an incredibly forward-thinking IT team, pushing technological boundaries in the education sector and therefore continually offering new training opportunities for staff joining the team. Your new role Reporting to the IT Manager and joining a team of 10 fellow IT Engineers and IT Technicians, you will be responsible for providing a high level of IT support in a reactive environment, working with end users across multiple sites providing both remote and on-site support. This is a very customer focused role, where strong customer service and relationship management skills are required, and you will provide support to both students and staff. On a daily basis, this will include managing incoming helpdesk requests which could relate to hardware and software, subsequently troubleshooting and resolving these incidents efficiently so that teaching and learning isn't impacted. The incidents you will support with will be across a huge range of technologies, therefore giving you the opportunity to further develop your technical knowledge and receive additional training. In addition to this, you will be responsible for the installation of hardware and software, with some of this being unique to the education sector, and you will also be required to procure and purchase IT equipment for use across all sites. Please note, in this role you will be required to provide support at multiple sites, and therefore it will be based across the Blackpool & Fylde area. What you'll need to succeed In order to be successful in securing this position, you will possess IT Technician or IT Engineer experience, having provided first line support either remotely or on a face-to-face basis. You will have a very proactive approach to handling IT issues, with a passion for developing your own knowledge and further developing your skills. The ability to build relationships with end users, as well as excellent communication skills, is also essential due to the level of end user contact you will have on a daily basis. Experience working in the education sector would be advantageous, but not essential. What you'll get in return In return, you will be joining a well established team with a real team ethos present, where you will receive further training and support, allowing you to further progress in your career and develop your skills. The salary for this role is between 25,000 and 28,000, however the organisation also provides an attractive benefits package which includes 30 days holiday plus bank (with the option to purchase additional days), access to the local government pension scheme, free car parking, a cycle to work scheme and various family friendly benefits. In addition, the organisation also offers excellent wellbeing provision, which includes eye tests, access to an employee assistance programme, free breakfast and many others. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
HelpDesk Technician role working for a Specialist IT Distribution market leader, supporting daily runnings of internal systems, supporting staff and customers, with opportunities for growth. No previous experience or qualification required, but preferable, with ongoing training provided. Basic Salary offering will reflect any previous experience, qualifications, and ability. Typical Responsibilities will include: Provide IT and networking support to all staff for both hardware and applications Liaise with external support, partners, and contractors where necessary Perform RMA (returned product) testing, and inbound stock quality checks and testing Monitor core systems function and report findings or action resolution as applicable by level of experience Identifying when a knowledge gap exists, and recommending training as applicable Assist in, or manage, development projects as appropriate by level of experience Assist in company systems maintenance
May 18, 2024
Full time
HelpDesk Technician role working for a Specialist IT Distribution market leader, supporting daily runnings of internal systems, supporting staff and customers, with opportunities for growth. No previous experience or qualification required, but preferable, with ongoing training provided. Basic Salary offering will reflect any previous experience, qualifications, and ability. Typical Responsibilities will include: Provide IT and networking support to all staff for both hardware and applications Liaise with external support, partners, and contractors where necessary Perform RMA (returned product) testing, and inbound stock quality checks and testing Monitor core systems function and report findings or action resolution as applicable by level of experience Identifying when a knowledge gap exists, and recommending training as applicable Assist in, or manage, development projects as appropriate by level of experience Assist in company systems maintenance
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure. - Escalate issues that cannot be resolved as appropriate - Log issues with 3rd Parties to fix hardware/software under warranty/support contracts. - Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department. - Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence - General physical work such as moving/installing computers, printers, switches, server room maintenance etc. - Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications. - Assist with the install, configuration and deployment of applications. - Troubleshoot application install issues, identify application compatibility issues and install essential software patches. - To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate - Mobile Device Support - Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode. - Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques. - Windows desktop operating system experience (Windows 10). - Working knowledge of iOS. - Experience of working in anorganisation with a wired/wireless network infrastructure. - Google Workspace, - Experience of using iPads. - Experience using helpdesk or issue tracking systems. For more information, please contact Kirsty Giles at Pure Resourcing Solutions
May 17, 2024
Full time
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure. - Escalate issues that cannot be resolved as appropriate - Log issues with 3rd Parties to fix hardware/software under warranty/support contracts. - Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department. - Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence - General physical work such as moving/installing computers, printers, switches, server room maintenance etc. - Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications. - Assist with the install, configuration and deployment of applications. - Troubleshoot application install issues, identify application compatibility issues and install essential software patches. - To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate - Mobile Device Support - Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode. - Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques. - Windows desktop operating system experience (Windows 10). - Working knowledge of iOS. - Experience of working in anorganisation with a wired/wireless network infrastructure. - Google Workspace, - Experience of using iPads. - Experience using helpdesk or issue tracking systems. For more information, please contact Kirsty Giles at Pure Resourcing Solutions
Position: IT Support Technician Suitable for : 1st Line Support / 2nd Line Support / IT Technician / IT Support/Helpdesk Analyst Location: Manchester city centre Day rate: £150 - £210 (Inside IR35) Our client is a rapidly growing digital platform agency, known for bespoke apps, & web design based in the centre of Manchester. Additionally, they offer a support function to their clients and look after a variety of venues across the UK. As a result, they require a new team member to come on and help with support for these Clients. Main Responsibilities: Provide technical support to clients and the internal team, troubleshooting and resolving issues related to Windows desktop, Windows server and MAC environments. Administer Office 365 and Google Workspace environments, including user management, email configurations, and security settings. Work collaboratively with the wider IT Team to resolve service requests and incidents logged into the service desk system, including service desk tickets from end users and the internal team. Proactively respond to alerts and monitoring notifications, demonstrating our dedication to excellence. Maintain security measures to protect systems, networks, and data from unauthorised access, cyber threats, and malware, installing and maintaining firewalls, antivirus software, and intrusion detection systems, and conducting security audits and assessments. Document and maintain accurate records of technical configurations, procedures, and troubleshooting steps. Stay current with industry trends and best practices, continuously expanding technical knowledge and skills. Requirements: Strong communication skills combined with an upbeat, proactive attitude. Proficiency in Windows desktop and server operating systems, including Active Directory and Group Policy management. Knowledge of server virtualisation, including VMware and Hyper-V. Strong understanding of Office 365 administration, including Exchange Online, SharePoint, and Teams. Knowledge of cloud services, including virtual machines, storage, networking, and security. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. A valid driving license and willingness to travel. History of a background in Hospitality (Nice to have) If you are looking for your next challenge, please send your CV to (url removed)
May 17, 2024
Contractor
Position: IT Support Technician Suitable for : 1st Line Support / 2nd Line Support / IT Technician / IT Support/Helpdesk Analyst Location: Manchester city centre Day rate: £150 - £210 (Inside IR35) Our client is a rapidly growing digital platform agency, known for bespoke apps, & web design based in the centre of Manchester. Additionally, they offer a support function to their clients and look after a variety of venues across the UK. As a result, they require a new team member to come on and help with support for these Clients. Main Responsibilities: Provide technical support to clients and the internal team, troubleshooting and resolving issues related to Windows desktop, Windows server and MAC environments. Administer Office 365 and Google Workspace environments, including user management, email configurations, and security settings. Work collaboratively with the wider IT Team to resolve service requests and incidents logged into the service desk system, including service desk tickets from end users and the internal team. Proactively respond to alerts and monitoring notifications, demonstrating our dedication to excellence. Maintain security measures to protect systems, networks, and data from unauthorised access, cyber threats, and malware, installing and maintaining firewalls, antivirus software, and intrusion detection systems, and conducting security audits and assessments. Document and maintain accurate records of technical configurations, procedures, and troubleshooting steps. Stay current with industry trends and best practices, continuously expanding technical knowledge and skills. Requirements: Strong communication skills combined with an upbeat, proactive attitude. Proficiency in Windows desktop and server operating systems, including Active Directory and Group Policy management. Knowledge of server virtualisation, including VMware and Hyper-V. Strong understanding of Office 365 administration, including Exchange Online, SharePoint, and Teams. Knowledge of cloud services, including virtual machines, storage, networking, and security. Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues. A valid driving license and willingness to travel. History of a background in Hospitality (Nice to have) If you are looking for your next challenge, please send your CV to (url removed)
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
May 17, 2024
Full time
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
May 17, 2024
Full time
Second Line Technician needed to cover one of our clients Schools in the Esher area. We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area. This is an exciting op portunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Take a lead role supporting multiple remote sites personally, working solo. Connect-up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install all software applications as required. Perform set-up and checking of networked PC's. Perform maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket-based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more, we would love to hear from you.
HIGHTOWN HOUSING ASSOCIATION
Hemel Hempstead, Hertfordshire
About the Role An exciting opportunity has arisen for an IT Helpdesk Technician to join our team. You will be first point of contact for the IT Help Desk, resolving low level IT problems quickly. Administrating and monitoring the call log. Completing administrative tasks including the production of monthly reports etc. Training new staff members on some basic uses of our systems and applications Assisting in the tidying up and monitoring of data in our systems. About You We are looking for someone who is: Pro-active and enthusiastic, Highly organised and can multitask effectively. Able to work as part of a team to deliver an excellent service Flexible in your approach to work. Committed to equality and diversity Able to take a positive approach to supporting others. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 27,117 pa for a 35 hour week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Ability to work from home 2 days per week upon agreement About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. How to Apply To apply for this position please complete an online application form below. Please see below for a copy of the job description. Closing date: Wednesday 1st May 2024 Interview date: TBC To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities & Disability Confident Employer.
May 17, 2024
Full time
About the Role An exciting opportunity has arisen for an IT Helpdesk Technician to join our team. You will be first point of contact for the IT Help Desk, resolving low level IT problems quickly. Administrating and monitoring the call log. Completing administrative tasks including the production of monthly reports etc. Training new staff members on some basic uses of our systems and applications Assisting in the tidying up and monitoring of data in our systems. About You We are looking for someone who is: Pro-active and enthusiastic, Highly organised and can multitask effectively. Able to work as part of a team to deliver an excellent service Flexible in your approach to work. Committed to equality and diversity Able to take a positive approach to supporting others. The Benefits In return for your hard work and commitment, we offer a benefits package which includes: Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service 27,117 pa for a 35 hour week contract Regular support from your line manager and colleagues Annual bonus based on satisfactory performance Monthly attendance bonus on top of your basic salary Annual salary and cost of living review Commitment to health and wellbeing with the Five Ways to Wellbeing Ongoing professional development and support to deliver outstanding support Workplace pension scheme and life assurance of three times your annual salary Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us Friendly and supportive team environment Employee assistance helpline Mileage paid for car usage Ability to work from home 2 days per week upon agreement About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year. How to Apply To apply for this position please complete an online application form below. Please see below for a copy of the job description. Closing date: Wednesday 1st May 2024 Interview date: TBC To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities & Disability Confident Employer.
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
May 17, 2024
Full time
Monday - Friday 8.30am-6.00pm 20 days holiday + BH Salary: up to 28k DOE A fantastic opportunity has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line Support Engineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers remotely and also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to members of the technical team as appropriate, based on the problem and the skill-sets available. Provide on-site assistance to Senior Engineers as needed, and deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers and backup systems) and deal with issues that may arise. Ensure that customer technical documentation is kept accurate and up to date in the approved format. Develop your own skillset to embrace new technologies. Assist with the professional development of Junior Engineers. As the ICT Technician you will Install well-functioning LAN/WAN and other networks and management of systems, e.g. servers on those networks. Manage security options and software in computers and networks to maintain privacy and protection from attacks. As the ICT Technician you will perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Keep records of repairs and fixes for future reference. Offer timely technical support and teach users how to utilize computers correctly. Candidate Requirements A proven experience working as an IT Engineer, IT Support, 2nd Line Engineer, ICT Support, IT Technician, Helpdesk or similar role is essential Strong knowledge & experience of Windows Servers, Virtualisation, Networks, backup management, Active Directory, DNS and Firewalls Exceptional customer facing skills Full clean driving license due to travelling to customer sites
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.- Escalate issues that cannot be resolved as appropriate- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.- Assist with the install, configuration and deployment of applications.- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate- Mobile Device Support- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques.- Windows desktop operating system experience (Windows 10).- Working knowledge of iOS.- Experience of working in anorganisation with a wired/wireless network infrastructure.- Google Workspace,- Experience of using iPads.- Experience using helpdesk or issue tracking systems.For more information, please contact Kirsty Giles at Pure Resourcing Solutions
May 17, 2024
Full time
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.- Escalate issues that cannot be resolved as appropriate- Log issues with 3rd Parties to fix hardware/software under warranty/support contracts.- Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department.- Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence- General physical work such as moving/installing computers, printers, switches, server room maintenance etc.- Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications.- Assist with the install, configuration and deployment of applications.- Troubleshoot application install issues, identify application compatibility issues and install essential software patches.- To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate- Mobile Device Support- Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode.- Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques.- Windows desktop operating system experience (Windows 10).- Working knowledge of iOS.- Experience of working in anorganisation with a wired/wireless network infrastructure.- Google Workspace,- Experience of using iPads.- Experience using helpdesk or issue tracking systems.For more information, please contact Kirsty Giles at Pure Resourcing Solutions
IT Technician - Hybrid working - Rural Office Location Wiltshire The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
May 17, 2024
Full time
IT Technician - Hybrid working - Rural Office Location Wiltshire The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical Knowledge Needed Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10 Comprehensive knowledge and experience of helpdesks and helpdesk software Comprehensive knowledge and experience of supporting distributed office environments Comprehensive knowledge and experience of desktop installation/imaging technologies Comprehensive knowledge and experience of Anti-virus software Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable) Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names ITIL V3 Foundation. Ideal Experience and Attributes Proven, effective experience in an IT support role Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone) Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications Experience of working with ITIL processes Effective written and oral communication skills. Customer service orientation Results oriented Proactive, Flexible and Positive approach to work Respond effectively to conflicting work demands Ability to establish, maintain and develop effective working relationships. Must haves: Full valid UK driving licence Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
IT Support Technician Preston/Hybrid £24,000 We are working with a prominent organisation, dedicated to making a positive impact across the North of England. This charity focuses on providing comprehensive support services and strives to maintain a collaborative and supportive work environment. We are seeking an experienced IT Support Technician to join their dynamic team on an 18-month fixed-term contract, with a view to go permanent. The role will primarily be based at their head office in Preston, with the flexibility of hybrid working and occasional travel to other offices. Responsibilities/Day-to-Day Provide first-line support for IT issues related to Microsoft Windows, Android, Microsoft 365, and various internal systems. Respond to support queries via phone, email, and helpdesk tickets, ensuring timely resolution and keeping users informed. Troubleshoot and resolve on-site IT and telephony issues, liaising with external providers when necessary. Set up new IT equipment and user accounts, assisting with password resets and access permissions. Support the IT team in optimizing the use of equipment and systems across the organization. Ideal Tech Stack Microsoft Windows Microsoft 365 Barracuda Email Security Remote Desktop tools (e.g., Splashtop) CRM systems (e.g., CharityLog) Company Benefits Competitive salary Hybrid working model. Professional development opportunities Collaborative and supportive work environment Commitment to employee well-being and training If you're interested in hearing more or would like to apply, then hit apply now. If you have any questions, you can reach me on 0151. 452. 6077. or at ellis com . In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 17, 2024
Full time
IT Support Technician Preston/Hybrid £24,000 We are working with a prominent organisation, dedicated to making a positive impact across the North of England. This charity focuses on providing comprehensive support services and strives to maintain a collaborative and supportive work environment. We are seeking an experienced IT Support Technician to join their dynamic team on an 18-month fixed-term contract, with a view to go permanent. The role will primarily be based at their head office in Preston, with the flexibility of hybrid working and occasional travel to other offices. Responsibilities/Day-to-Day Provide first-line support for IT issues related to Microsoft Windows, Android, Microsoft 365, and various internal systems. Respond to support queries via phone, email, and helpdesk tickets, ensuring timely resolution and keeping users informed. Troubleshoot and resolve on-site IT and telephony issues, liaising with external providers when necessary. Set up new IT equipment and user accounts, assisting with password resets and access permissions. Support the IT team in optimizing the use of equipment and systems across the organization. Ideal Tech Stack Microsoft Windows Microsoft 365 Barracuda Email Security Remote Desktop tools (e.g., Splashtop) CRM systems (e.g., CharityLog) Company Benefits Competitive salary Hybrid working model. Professional development opportunities Collaborative and supportive work environment Commitment to employee well-being and training If you're interested in hearing more or would like to apply, then hit apply now. If you have any questions, you can reach me on 0151. 452. 6077. or at ellis com . In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Senior IT Technician - Daventry - £28K-£32K A Senior IT Support Engineer with good working knowledge of Windows server, Offfice 365, and strong network troubleshooting is required to join a close-knit, well-established MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly around Daventry, Rugby, and surrounding areas. Key Skills Required: Previous escalation support e.g. 2nd Line Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence is essential This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical support contact for your designated locations Offer a welcoming and helpful service to customers and clients Address, advise, and assist clients with IT-related problems Execute tasks and requests as instructed by your supervisor Collaborate with current technicians to deepen your role understanding Advance projects and support migrations at client locations Conduct routine maintenance and checks, both in-person and remotely Resolve issues remotely using the company's helpdesk system Provide telephone support when needed Visit other client sites as necessary DBS checks will be undertaken before starting this role With this opportunity, you will achieve Starting salary up to £32K DOE 30 days annual leave Fuel expenses Contributory pension scheme Team days - trips away Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Daventry, Coventry, Birmingham, Rugby, Leamington Spa Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 17, 2024
Full time
Senior IT Technician - Daventry - £28K-£32K A Senior IT Support Engineer with good working knowledge of Windows server, Offfice 365, and strong network troubleshooting is required to join a close-knit, well-established MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly around Daventry, Rugby, and surrounding areas. Key Skills Required: Previous escalation support e.g. 2nd Line Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence is essential This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical support contact for your designated locations Offer a welcoming and helpful service to customers and clients Address, advise, and assist clients with IT-related problems Execute tasks and requests as instructed by your supervisor Collaborate with current technicians to deepen your role understanding Advance projects and support migrations at client locations Conduct routine maintenance and checks, both in-person and remotely Resolve issues remotely using the company's helpdesk system Provide telephone support when needed Visit other client sites as necessary DBS checks will be undertaken before starting this role With this opportunity, you will achieve Starting salary up to £32K DOE 30 days annual leave Fuel expenses Contributory pension scheme Team days - trips away Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Daventry, Coventry, Birmingham, Rugby, Leamington Spa Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
2nd Line IT Support Engineer - Coventry - £25K-£30K A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly in Coventry and surrounding areas. Key Skills Required: Previous escalation support Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence is essential This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical support contact for your designated locations Offer a welcoming and helpful service to customers and clients Address, advise, and assist clients with IT-related problems Execute tasks and requests as instructed by your supervisor Collaborate with current technicians to deepen your role understanding Advance projects and support migrations at client locations Conduct routine maintenance and checks, both in-person and remotely Resolve issues remotely using the company's helpdesk system Provide telephone support when needed Visit other client sites as necessary With this opportunity, you will achieve Starting salary up to £30K DOE 30 days annual leave Fuel expenses Contributory pension scheme Team days - trips away Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Coventry, Birmingham, Rugby, Leamington Spa Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 17, 2024
Full time
2nd Line IT Support Engineer - Coventry - £25K-£30K A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role. This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly in Coventry and surrounding areas. Key Skills Required: Previous escalation support Windows Server administration & troubleshooting Office 365 Admin, Exchange Active Directory General networking troubleshooting - TCP/IP, DNS, DHCP Mobile device support - iOS/Android Full UK Drivers licence is essential This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning. Roles and responsibilities: Serve as the IT technical support contact for your designated locations Offer a welcoming and helpful service to customers and clients Address, advise, and assist clients with IT-related problems Execute tasks and requests as instructed by your supervisor Collaborate with current technicians to deepen your role understanding Advance projects and support migrations at client locations Conduct routine maintenance and checks, both in-person and remotely Resolve issues remotely using the company's helpdesk system Provide telephone support when needed Visit other client sites as necessary With this opportunity, you will achieve Starting salary up to £30K DOE 30 days annual leave Fuel expenses Contributory pension scheme Team days - trips away Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Coventry, Birmingham, Rugby, Leamington Spa Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
The City of Liverpool College
Liverpool, Merseyside
We are welcoming applications for a IT Services Technician The City of Liverpool College is the only general FE college in the city and the largest FE college in Liverpool City Region.It offers the widest, most diverse vocational curriculum in the region and ranges from entry up to degree and post-graduate levels and currently serves more than a third of all the 16-18 year olds in Liverpool and educates almost 12,000 learners each year, with all courses being delivered to the highest standard of learning. The support staff at the college play a vital part in ensuring that these courses are delivered to the standard of excellence we hold ourselves to, whether through supporting the students directly in their learning, or indirectly through business support roles that keep the day to functions of the college running smoothly. To ensure and maintain our support teams are maintaining our high standards, we are looking for high quality applicant for the following role: IT Services Technician Full TimePermanent£22,495The Role Reporting to the IT Operations Manager this technical role has specific focus on the College's IT helpdesk systems responding to IT issues along with resolution of first line issues. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Please note this role may close earlier if sufficient applications are submitted. You may also be contacted for interview during the advert duration. The City of Liverpool College are a living wage paying employer accredited by the Living Wage Foundation. We are an equal opportunities employer and welcome applications from all suitable qualified persons regardless of their race, sex, gender, gender reassignments, disability, religion/belief, sexual orientation or age adhering to the requirements of Equality Act 2010. The college also follow a blind shortlisting process. The City of Liverpool College Group serves 12,000 learners each year from a diverse variety of backgrounds. With state-of-the-art facilities, TEF Silver status for Higher Education provision, the College is home to ground breaking innovation and involved in a wide variety of exciting new developments across the city. The College is committed to safeguarding children and safer recruitment practices and will undertake all required DFE pre-employment checks on the successful candidate including Enhanced DBS Disclosure including a Barred List Check
May 17, 2024
Full time
We are welcoming applications for a IT Services Technician The City of Liverpool College is the only general FE college in the city and the largest FE college in Liverpool City Region.It offers the widest, most diverse vocational curriculum in the region and ranges from entry up to degree and post-graduate levels and currently serves more than a third of all the 16-18 year olds in Liverpool and educates almost 12,000 learners each year, with all courses being delivered to the highest standard of learning. The support staff at the college play a vital part in ensuring that these courses are delivered to the standard of excellence we hold ourselves to, whether through supporting the students directly in their learning, or indirectly through business support roles that keep the day to functions of the college running smoothly. To ensure and maintain our support teams are maintaining our high standards, we are looking for high quality applicant for the following role: IT Services Technician Full TimePermanent£22,495The Role Reporting to the IT Operations Manager this technical role has specific focus on the College's IT helpdesk systems responding to IT issues along with resolution of first line issues. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Please note this role may close earlier if sufficient applications are submitted. You may also be contacted for interview during the advert duration. The City of Liverpool College are a living wage paying employer accredited by the Living Wage Foundation. We are an equal opportunities employer and welcome applications from all suitable qualified persons regardless of their race, sex, gender, gender reassignments, disability, religion/belief, sexual orientation or age adhering to the requirements of Equality Act 2010. The college also follow a blind shortlisting process. The City of Liverpool College Group serves 12,000 learners each year from a diverse variety of backgrounds. With state-of-the-art facilities, TEF Silver status for Higher Education provision, the College is home to ground breaking innovation and involved in a wide variety of exciting new developments across the city. The College is committed to safeguarding children and safer recruitment practices and will undertake all required DFE pre-employment checks on the successful candidate including Enhanced DBS Disclosure including a Barred List Check
Apprentices are in ; Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Gloucester. In the last decade, we've transformed the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like theBBC, Barclays, Vodafone, Fujitsu and British ;As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely ; Roles and responsibilities: We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for ;You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary: Salaries range from £12,000 - £18,000 per annum, dependent on the ; Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential.You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer ; We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters ; XX28EP
May 17, 2024
Full time
Apprentices are in ; Whether you're just starting out, looking for a career change, or eager to build new skills in your current role, we can get you a foot in the door with a top employer in Gloucester. In the last decade, we've transformed the careers of over 30,000 eager learners introducing them to leading employers - from local successful businesses to the biggest brands on the planet like theBBC, Barclays, Vodafone, Fujitsu and British ;As a QA apprentice, you'll gain on-the-job experience, earn a salary and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want - all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely ; Roles and responsibilities: We are looking for some technically savvy and resourceful apprentices to join the innovative world of IT. If you like the sound of troubleshooting technical issues, finding and building solutions and understanding networks -the IT Apprenticeship is for ;You can expect to: Learn more about networking and architecture Increase your understanding of cloud services Get to grips with mobile and operating systems Level up your coding and logic skillset Understand helpdesk systems Salary: Salaries range from £12,000 - £18,000 per annum, dependent on the ; Is this you? We're looking for someone who wants to push technology to its limits. You'll be passionate about looking for ways to innovate and create functional solutions using networking fundamentals. A good attitude and a willingness to learn are essential.You will also need: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Where will your apprenticeship take you? 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.This apprenticeship programme opens the door for further employment opportunities including: Network Technician Network Engineer Network Administrator Infrastructure Engineer About QA Apprenticeships: We are the largest Microsoft Gold Learning Partner in the UK. We'll offer you a broad range of Microsoft training courses, taught by highly experienced experts. We hold the highest overall pass rate among UK tech training providers ( Based on end-point assessments by the BCS 2020). We've been awarded Gold for 'Best Use of Blended Learning' 2020 at the Learning Tech Awards. Our model of learning is a blend of virtual and face-to-face learning sessions. You'll gain knowledge through a combination of project and lab work, events, self-research, self-paced learning and peer-to-peer ; We'll help you get on-the-job experience, earn a salary and work towards an industry-recognised qualification all the way up to Masters ; XX28EP