AV Technician Events £24,000- £27,000 Based in Hull Events Technician: 1 year (required) Driving Licence (required) Benefits: Casual dress, Company events, Employee discount, Flexitime, Life insurance, On-site parking, Wellness programme, Brookwood is delighted to announce its partnership with this renowned events company. The primary function is to provide audio visual support across a range of events and to be accountable to all stakeholders for the delivery. What you will be doing: Operation of audio-visual equipment as allocated to provide the highest quality technical standard Positioning, installation, and operation of equipment within all event areas To liaise with clients and venue staff as required to fulfil the delivery of an event To assist with IT and network requirements for events as dictated by the customer Quick response to emergency/ad hoc requests To act as a 'responsible person' on-site when required and communicate any defects to the management team detailing the symptoms presented and the measures taken to overcome and resolve To support other technicians. To work in compliance with our H&S policies and company procedures at all times Have a positive attitude and be a great team player Who we are looking for Strong IT skills Works well in stressful circumstances and high-pressured environments with strict deadlines Proactive approach to solving problems Flexible approach to working hours (out of hours, weekends, bank holidays and working away from home included in the role) Comfortable with working at a height and alongside plant and access equipment Be able to understand and interpret technical plans and direction by senior members of the team and carry out those tasks to the expected level
May 01, 2024
Full time
AV Technician Events £24,000- £27,000 Based in Hull Events Technician: 1 year (required) Driving Licence (required) Benefits: Casual dress, Company events, Employee discount, Flexitime, Life insurance, On-site parking, Wellness programme, Brookwood is delighted to announce its partnership with this renowned events company. The primary function is to provide audio visual support across a range of events and to be accountable to all stakeholders for the delivery. What you will be doing: Operation of audio-visual equipment as allocated to provide the highest quality technical standard Positioning, installation, and operation of equipment within all event areas To liaise with clients and venue staff as required to fulfil the delivery of an event To assist with IT and network requirements for events as dictated by the customer Quick response to emergency/ad hoc requests To act as a 'responsible person' on-site when required and communicate any defects to the management team detailing the symptoms presented and the measures taken to overcome and resolve To support other technicians. To work in compliance with our H&S policies and company procedures at all times Have a positive attitude and be a great team player Who we are looking for Strong IT skills Works well in stressful circumstances and high-pressured environments with strict deadlines Proactive approach to solving problems Flexible approach to working hours (out of hours, weekends, bank holidays and working away from home included in the role) Comfortable with working at a height and alongside plant and access equipment Be able to understand and interpret technical plans and direction by senior members of the team and carry out those tasks to the expected level
2nd Line IT Support - Hull - 28,000 to 30,000 Principal IT are working exclusively with a company based in Hull that are recruiting for a 2nd Line IT Support Technician. They work closely with public sector companies across the UK providing framework agreements. The company prides itself on simplicity, flexibility, transparency and value. Role & Responsibilities: As an IT Support Technician you will be part of the Cloud Infrastructure team, therefore responsible for monitoring the internal infrastructure along with providing support and troubleshooting for all IT Systems in the business. You will be join others in carrying out networking maintenance and upgrades which will include physical movement of IT equipment. Our client prides themselves on their Cyber Essentials Plus Accreditation so keeping this is key, you will also carry out audits on IT Systems. Experience Required: 2 years of 2nd/3rd Line IT Support Windows 10/11 Support experience including WDS Remote Desktop Support experience Software patch management experience Layer 2 Networking and Wi-Fi experience Desirable Skills: MacOS Support and Deployment Exchange Online management OneDrive\SharePoint management Microsoft Azure experience The Package: Starting salary 28,000 dependant on experience and qualifications Performance related bonus (after a successful probation period) Pension (company supported) Life Insurance Private Medical ( after a successful probation period ) 26 days holiday + bank holidays Tailored training & development A great working environment and regular social events Being part of an entrepreneurial team that challenges you and gives you fantastic career progression Hybrid working 2/3 days a week from home (after probation) How to Apply If you are interested in hearing more about this 2nd Line IT Support position or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
May 01, 2024
Full time
2nd Line IT Support - Hull - 28,000 to 30,000 Principal IT are working exclusively with a company based in Hull that are recruiting for a 2nd Line IT Support Technician. They work closely with public sector companies across the UK providing framework agreements. The company prides itself on simplicity, flexibility, transparency and value. Role & Responsibilities: As an IT Support Technician you will be part of the Cloud Infrastructure team, therefore responsible for monitoring the internal infrastructure along with providing support and troubleshooting for all IT Systems in the business. You will be join others in carrying out networking maintenance and upgrades which will include physical movement of IT equipment. Our client prides themselves on their Cyber Essentials Plus Accreditation so keeping this is key, you will also carry out audits on IT Systems. Experience Required: 2 years of 2nd/3rd Line IT Support Windows 10/11 Support experience including WDS Remote Desktop Support experience Software patch management experience Layer 2 Networking and Wi-Fi experience Desirable Skills: MacOS Support and Deployment Exchange Online management OneDrive\SharePoint management Microsoft Azure experience The Package: Starting salary 28,000 dependant on experience and qualifications Performance related bonus (after a successful probation period) Pension (company supported) Life Insurance Private Medical ( after a successful probation period ) 26 days holiday + bank holidays Tailored training & development A great working environment and regular social events Being part of an entrepreneurial team that challenges you and gives you fantastic career progression Hybrid working 2/3 days a week from home (after probation) How to Apply If you are interested in hearing more about this 2nd Line IT Support position or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
Infrastructure / Fibre Engineer - IT / CCTV £36,000 to £39,000 + Training + Progression + Great Benefits Immingham, Lincolnshire (Commutable from: Grimsby, Hull, Lincoln, Scunthorpe) Are you an Infrastructure / Fibre Engineer, with some IT experience, looking to join a world leading organisation where you will enjoy a varied and technical role with specialist training and progression? This is a fantastic opportunity to join a well-established business, where you will work in a specialist team of support engineers and technicians. This company are a leader in their field, offering logistics services to companies across the world. They are doing extremely well at present and now need a Support Engineer as an additional role. In this role you will look after site infrastructure and offer IT and CCTV maitnenance support and troubleshooting. Armed forces backgrounds are encouraged, The role: Support Engineer - IT / CCTV Onsite/ remote network support Monday to Friday The Person: IT Experience Technical support experience Reference number: 192351 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ben Fenton at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 01, 2024
Full time
Infrastructure / Fibre Engineer - IT / CCTV £36,000 to £39,000 + Training + Progression + Great Benefits Immingham, Lincolnshire (Commutable from: Grimsby, Hull, Lincoln, Scunthorpe) Are you an Infrastructure / Fibre Engineer, with some IT experience, looking to join a world leading organisation where you will enjoy a varied and technical role with specialist training and progression? This is a fantastic opportunity to join a well-established business, where you will work in a specialist team of support engineers and technicians. This company are a leader in their field, offering logistics services to companies across the world. They are doing extremely well at present and now need a Support Engineer as an additional role. In this role you will look after site infrastructure and offer IT and CCTV maitnenance support and troubleshooting. Armed forces backgrounds are encouraged, The role: Support Engineer - IT / CCTV Onsite/ remote network support Monday to Friday The Person: IT Experience Technical support experience Reference number: 192351 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ben Fenton at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
2nd Line IT Support - Hull - £28,000 to £30,000 Principal IT are working exclusively with a company based in Hull that are recruiting for a 2nd Line IT Support Technician. They work closely with public sector companies across the UK providing framework agreements. The company prides itself on simplicity, flexibility, transparency and value. Role & Responsibilities: As an IT Support Technician you will be part of the Cloud Infrastructure team, therefore responsible for monitoring the internal infrastructure along with providing support and troubleshooting for all IT Systems in the business. You will be join others in carrying out networking maintenance and upgrades which will include physical movement of IT equipment. Our client prides themselves on their Cyber Essentials Plus Accreditation so keeping this is key, you will also carry out audits on IT Systems. Experience Required: 2 years of 2nd/3rd Line IT Support Windows 10/11 Support experience including WDS Remote Desktop Support experience Software patch management experience Layer 2 Networking and Wi-Fi experience Desirable Skills: MacOS Support and Deployment Exchange Online management OneDrive\SharePoint management Microsoft Azure experience The Package: Starting salary £28,000 dependant on experience and qualifications Performance related bonus (after a successful probation period) Pension (company supported) Life Insurance Private Medical ( after a successful probation period ) 26 days holiday + bank holidays Tailored training & development A great working environment and regular social events Being part of an entrepreneurial team that challenges you and gives you fantastic career progression Hybrid working 2/3 days a week from home (after probation) How to Apply If you are interested in hearing more about this 2nd Line IT Support position or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
May 01, 2024
Full time
2nd Line IT Support - Hull - £28,000 to £30,000 Principal IT are working exclusively with a company based in Hull that are recruiting for a 2nd Line IT Support Technician. They work closely with public sector companies across the UK providing framework agreements. The company prides itself on simplicity, flexibility, transparency and value. Role & Responsibilities: As an IT Support Technician you will be part of the Cloud Infrastructure team, therefore responsible for monitoring the internal infrastructure along with providing support and troubleshooting for all IT Systems in the business. You will be join others in carrying out networking maintenance and upgrades which will include physical movement of IT equipment. Our client prides themselves on their Cyber Essentials Plus Accreditation so keeping this is key, you will also carry out audits on IT Systems. Experience Required: 2 years of 2nd/3rd Line IT Support Windows 10/11 Support experience including WDS Remote Desktop Support experience Software patch management experience Layer 2 Networking and Wi-Fi experience Desirable Skills: MacOS Support and Deployment Exchange Online management OneDrive\SharePoint management Microsoft Azure experience The Package: Starting salary £28,000 dependant on experience and qualifications Performance related bonus (after a successful probation period) Pension (company supported) Life Insurance Private Medical ( after a successful probation period ) 26 days holiday + bank holidays Tailored training & development A great working environment and regular social events Being part of an entrepreneurial team that challenges you and gives you fantastic career progression Hybrid working 2/3 days a week from home (after probation) How to Apply If you are interested in hearing more about this 2nd Line IT Support position or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
Optoplast Manufacturing Company Ltd
Liverpool, United Kingdom
Due to recent developments and expansion projects, we are looking to recruit an IT Support Technician to join our team in Maghull, Liverpool. This is a great opportunity for someone who has worked in a similar first line support role with an ambition to develop and grow their skills and experience in a fast paced and dynamic well established Company.
Optoplast as part of The Millmead Optical Group is growing at an impressive rate, and we are looking for someone who can join us on this exciting journey. So if you have the skills we are looking for, and are ready for a new challenge working in an environment that is vibrant and passionate, we would like to hear from you.
The benefits
With excellent benefits including a generous holiday allowance, pension scheme and free onsite parking, you will be further rewarded by having the opportunity to grow within this role and further your development.
The role
This is a newly created role, and as a key member of the IT department you will be providing the front line of IT for the business dealing with users across multiple locations, providing a high level of user IT support.
You will maintain the helpdesk ticketing system and prioritise the open tickets, either closing them yourself or escalating for a resolution. You will be at the very busy front-line dealing directly with employees who have technical issues such as forgotten passwords, viruses or email issues.
Hours of work will be 37.5 hours per week Monday to Friday
What you need
The successful candidate must have proven experience as a help desk technician or other IT support role.
With a good understanding of computer systems, mobile devices and other tech products, you should have the ability to diagnose and resolve basic technical issues and maintain excellent communication skills throughout.
How to apply
If you are interested in applying for this post or would like further information, please call Jessica Clarke, HR Administrator on 0151-527-3759.
Strictly no agencies please.
Closing date for receiving CV’s Wednesday 27th September 2017 and interviews will follow shortly after. Previous applicants need not apply.
We are an Equal Opportunities Employer and are proud to display the Investors in People Gold Award.
Sep 13, 2017
Full time
Due to recent developments and expansion projects, we are looking to recruit an IT Support Technician to join our team in Maghull, Liverpool. This is a great opportunity for someone who has worked in a similar first line support role with an ambition to develop and grow their skills and experience in a fast paced and dynamic well established Company.
Optoplast as part of The Millmead Optical Group is growing at an impressive rate, and we are looking for someone who can join us on this exciting journey. So if you have the skills we are looking for, and are ready for a new challenge working in an environment that is vibrant and passionate, we would like to hear from you.
The benefits
With excellent benefits including a generous holiday allowance, pension scheme and free onsite parking, you will be further rewarded by having the opportunity to grow within this role and further your development.
The role
This is a newly created role, and as a key member of the IT department you will be providing the front line of IT for the business dealing with users across multiple locations, providing a high level of user IT support.
You will maintain the helpdesk ticketing system and prioritise the open tickets, either closing them yourself or escalating for a resolution. You will be at the very busy front-line dealing directly with employees who have technical issues such as forgotten passwords, viruses or email issues.
Hours of work will be 37.5 hours per week Monday to Friday
What you need
The successful candidate must have proven experience as a help desk technician or other IT support role.
With a good understanding of computer systems, mobile devices and other tech products, you should have the ability to diagnose and resolve basic technical issues and maintain excellent communication skills throughout.
How to apply
If you are interested in applying for this post or would like further information, please call Jessica Clarke, HR Administrator on 0151-527-3759.
Strictly no agencies please.
Closing date for receiving CV’s Wednesday 27th September 2017 and interviews will follow shortly after. Previous applicants need not apply.
We are an Equal Opportunities Employer and are proud to display the Investors in People Gold Award.
Role: IT Support Engineer
Location: Birmingham
Salary: up to £28,000
Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull.
As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support.
Skills and Experience
• Experience of working in a 1st, 2nd and 3rd line technical support.
• Experience of fault fix of hardware and software.
• Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network.
• Installation, maintenance and troubleshooting experience of a Microsoft server environment.
• Active directory experience including group policy management and creation of user accounts and security groups.
• Experience of troubleshooting network communication errors, server and application faults.
• Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.)
• Knowledge of network structures, DNS and DHCP.
Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
For more information and to be considered for the IT Support Technician position, please apply with your CV
Sep 09, 2016
Role: IT Support Engineer
Location: Birmingham
Salary: up to £28,000
Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull.
As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support.
Skills and Experience
• Experience of working in a 1st, 2nd and 3rd line technical support.
• Experience of fault fix of hardware and software.
• Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network.
• Installation, maintenance and troubleshooting experience of a Microsoft server environment.
• Active directory experience including group policy management and creation of user accounts and security groups.
• Experience of troubleshooting network communication errors, server and application faults.
• Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.)
• Knowledge of network structures, DNS and DHCP.
Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
For more information and to be considered for the IT Support Technician position, please apply with your CV
Role: IT Support Engineer
Location: Birmingham
Salary: up to £28,000
Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull.
As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support.
Skills and Experience
• Experience of working in a 1st, 2nd and 3rd line technical support.
• Experience of fault fix of hardware and software.
• Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network.
• Installation, maintenance and troubleshooting experience of a Microsoft server environment.
• Active directory experience including group policy management and creation of user accounts and security groups.
• Experience of troubleshooting network communication errors, server and application faults.
• Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.)
• Knowledge of network structures, DNS and DHCP.
Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
For more information and to be considered for the IT Support Technician position, please apply with your CV
Sep 09, 2016
Role: IT Support Engineer
Location: Birmingham
Salary: up to £28,000
Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull.
As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support.
Skills and Experience
• Experience of working in a 1st, 2nd and 3rd line technical support.
• Experience of fault fix of hardware and software.
• Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network.
• Installation, maintenance and troubleshooting experience of a Microsoft server environment.
• Active directory experience including group policy management and creation of user accounts and security groups.
• Experience of troubleshooting network communication errors, server and application faults.
• Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.)
• Knowledge of network structures, DNS and DHCP.
Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
For more information and to be considered for the IT Support Technician position, please apply with your CV
Role: IT Support Engineer
Location: Birmingham
Salary: up to £28,000
Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull.
As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support.
Skills and Experience
• Experience of working in a 1st, 2nd and 3rd line technical support.
• Experience of fault fix of hardware and software.
• Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network.
• Installation, maintenance and troubleshooting experience of a Microsoft server environment.
• Active directory experience including group policy management and creation of user accounts and security groups.
• Experience of troubleshooting network communication errors, server and application faults.
• Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.)
• Knowledge of network structures, DNS and DHCP.
Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
For more information and to be considered for the IT Support Technician position, please apply with your CV
Sep 09, 2016
Role: IT Support Engineer
Location: Birmingham
Salary: up to £28,000
Skills: Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
An exciting and rapidly growing retail organisation is seeking experienced IT Support Technician to work in their office based in Solihull.
As an IT Support Technician you will provide support and maintenance of all network, telecoms, appliances/ servers and applications including all connected end devices. Ensure prompt fault fix of any communication or accessibility issues. Provide input to future upgrade plans. Support the IT Technical team with and undertake systems maintenance/ upgrade tasks, projects and user/ desktop support.
Skills and Experience
• Experience of working in a 1st, 2nd and 3rd line technical support.
• Experience of fault fix of hardware and software.
• Installation, maintenance and troubleshooting experience of Microsoft Windows workstation operating systems in a local area network.
• Installation, maintenance and troubleshooting experience of a Microsoft server environment.
• Active directory experience including group policy management and creation of user accounts and security groups.
• Experience of troubleshooting network communication errors, server and application faults.
• Knowledge and experience of supporting workstation corporate/bespoke applications including (Exchange, Office Suite, PDF Software, Antivirus etc.)
• Knowledge of network structures, DNS and DHCP.
Microsoft Server, Active Directory, Exchange, DNS, DHCP, 2nd Line Support, 3rd Line Support
For more information and to be considered for the IT Support Technician position, please apply with your CV
Job purpose:
To provide helpdesk service to Laser UK employees, clients and third parties by answering & resolving customer calls, setting up new PCs and managing starters & leavers
KEY RESPONSIBILITIES
Provide a first rate customer service through the Service Desk
Record and track all problems/requests reported to the Laser UK helpdesk
Resolve issues/requests where possible 1st line and mainly 2nd line - e.g. password resets, simple problem determination, mail releases from Mailsweeper, printing issues, file copies, assistance with using Microsoft Office, WinZip etc
Set up new starters with required access and remove access for leavers in line with authorised Access Request Forms. This will effectively control access to data via access to systems
Raise MRT (Major Response Team) alerts and regular updates until close off
Pass problems/requests on to relevant third party helpdesks where appropriate
Track status of all problems/requests passed onto third parties. Chase in timely fashion and keep all parties informed of progress
Monitor and report third party performance against SLA
Monitor and report internal performance against SLA
Assign internal issues to appropriate person, track progress, pursuing and escalating as necessary, and keeping all parties informed
Maintain and create helpdesk documentation.
Set up equipment set up and move it around as required
Provide technical expertise
Provide mainly level technical support, expanding into second level support as expertise grows, around Windows based systems, Microsoft Office, Outlook. Also IP telephony, Websense, Mailsweeper and other applications.
Become familiar with and support new technologies and software as and when they are introduced to the company.
Support the Security Officer in providing a secure environment
Manage the audit trail of system access both within Laser UK and on third party systems (e.g. CACS, EU1, Apply)
Provide 'audit pack'
Produce monthly security pack.
Maintain audit tail of change controls, leavers/starter documentation/data extraction requests etc.
On Call - Will be replaced when extended shift system to cover Call Centre hours is introduced
Work on a rota basis to provide 'out of hours' support for serious problems.
Record all reported urgent problems.
Pass problems onto relevant third party helpdesks.
Track status of all problems passed onto third parties. Chase in timely fashion and keep all parties informed of progress.
Complete necessary 'paperwork' when back in the office.
Escalate where (url removed)PANY INITIATIVES
Take responsibility for the Health & Safety of yourself and others whilst at work
Actively pursue Personal Development to improve performance in current job and for career development
Support and demonstrate company values
Participate in training as and when required
Carry out any other reasonable duties as requested by management
Comply with Data Protection Legislation with regard to disclosure of information
Comply with all requirements from Regulatory bodies e.g. FSA, FOS
Feb 21, 2016
Job purpose:
To provide helpdesk service to Laser UK employees, clients and third parties by answering & resolving customer calls, setting up new PCs and managing starters & leavers
KEY RESPONSIBILITIES
Provide a first rate customer service through the Service Desk
Record and track all problems/requests reported to the Laser UK helpdesk
Resolve issues/requests where possible 1st line and mainly 2nd line - e.g. password resets, simple problem determination, mail releases from Mailsweeper, printing issues, file copies, assistance with using Microsoft Office, WinZip etc
Set up new starters with required access and remove access for leavers in line with authorised Access Request Forms. This will effectively control access to data via access to systems
Raise MRT (Major Response Team) alerts and regular updates until close off
Pass problems/requests on to relevant third party helpdesks where appropriate
Track status of all problems/requests passed onto third parties. Chase in timely fashion and keep all parties informed of progress
Monitor and report third party performance against SLA
Monitor and report internal performance against SLA
Assign internal issues to appropriate person, track progress, pursuing and escalating as necessary, and keeping all parties informed
Maintain and create helpdesk documentation.
Set up equipment set up and move it around as required
Provide technical expertise
Provide mainly level technical support, expanding into second level support as expertise grows, around Windows based systems, Microsoft Office, Outlook. Also IP telephony, Websense, Mailsweeper and other applications.
Become familiar with and support new technologies and software as and when they are introduced to the company.
Support the Security Officer in providing a secure environment
Manage the audit trail of system access both within Laser UK and on third party systems (e.g. CACS, EU1, Apply)
Provide 'audit pack'
Produce monthly security pack.
Maintain audit tail of change controls, leavers/starter documentation/data extraction requests etc.
On Call - Will be replaced when extended shift system to cover Call Centre hours is introduced
Work on a rota basis to provide 'out of hours' support for serious problems.
Record all reported urgent problems.
Pass problems onto relevant third party helpdesks.
Track status of all problems passed onto third parties. Chase in timely fashion and keep all parties informed of progress.
Complete necessary 'paperwork' when back in the office.
Escalate where (url removed)PANY INITIATIVES
Take responsibility for the Health & Safety of yourself and others whilst at work
Actively pursue Personal Development to improve performance in current job and for career development
Support and demonstrate company values
Participate in training as and when required
Carry out any other reasonable duties as requested by management
Comply with Data Protection Legislation with regard to disclosure of information
Comply with all requirements from Regulatory bodies e.g. FSA, FOS