Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Main purpose of the role The primary responsibility of this role is to manage the Technology Support Services (part of DTS team), responsible for effective management of IT systems, business applications & information; and adapt CIFF's IT systems and related operational procedures to be more efficient, effective, and streamlined across all locations. The role will involve working directly with the Head of DTS and India Operations, Change Delivery Programme Manager, Technical Architect, IT Analysts, main point of contact for third party services providers and a wide range of stakeholders across the organisation, to efficiently deliver the technology support services. The role requires effective management of IT systems and assets, delivery of fit-for-purpose IT services, management of technology support services team and to act in alignment with CIFF staff needs and system functionality to contribute to organisational policy. It also includes handling the global annual IT operations budgets and ensuring cost effectiveness. The role is crucial for creating and maintaining focus, enthusiasm, and momentum through effective leadership for technology support services team and building people-centric team ethos, enabling positive and productive environment for employees at work. The role also has line management responsibilities for the IT Analysts in the DTS team across locations and will be responsible for performance management and pay review related aspects of the team.The role holder will also be expected to deputise for the Head of Digital Technology Solutions specifically in relation to IT Service Delivery matters across any location in times of absence and where appropriate delegation is requested. Role's responsibilities Strategy & planning Prepare and present high-quality analysis and research, as required, to support the business needs in determining future strategic priorities and setting operational plans for IT support. Lead and deliver on the development of sustainable strategies related to global technology support services which fundamentally contributes to the realisation of DTS strategy and the associated digital and technology investments, alongside other team members. Delivery & performance Develop, set and drive objectives for the technology support services team, with a key focus on customer service and satisfaction. Accountable for team delivery against the agreed objectives and for the effectiveness and efficiency of technology support services across CIFF. Lead and deliver the overall technology support services portfolio, overall management for resourcing, budget control, communication, and implementation. Develop and maintain the required processes, tools, and templates, covering all the aspects of how team operates and how technology projects are planned, executed, and implemented to the organisation. Maintain essential IT operations, including business applications, IT infrastructure, servers, email systems, audio-visual equipment, and end user computing devices across all the operating offices. Own projects, solutions, and key responsibilities within a larger business initiative. Handle business-critical IT tasks and systems administration. Research and evaluate emerging technologies, hardware, and software and identify opportunities and make recommendations for effective and efficient use and adoption of IT systems across the organisation. Develop and implement of IT policies and best practice guides for the organisation. Direct line management for the technology support services team members, provide direction for the technology support services team members and identify the opportunities for team training and skills advancement. Conduct regular system audits and share regular operation system reports with senior staff. Oversee and determine the timeframes for major IT projects including system updates, upgrades, migrations, and outages. Third party supplier management for the technology support services portfolio across CIFF Track and maintain hardware and software inventory. Stakeholder and partner management Conduct rigorous research and evaluation of potential partners, using agreed corporate protocols and techniques, to assess their suitability and credentials for collaborating on technology initiatives. Apply CIFF's agreed account management disciplines and approaches in all dealings with vendors and stakeholders, to ensure productive and professional relationships are maintained in a coordinated and strategic manner. Collaborating with senior colleagues, help to develop strategic technical capabilities to support CIFF's field facing agenda. Membership and leadership of the team Be a role model to less experienced team members, demonstrating CIFF's leadership behaviours and providing mentorship to aid their growth. Adopt a coaching approach with colleagues which instills a culture of openness and trust, embraces diverse thinking, and encourages continuous improvement and learning. We operate a matrix structure so reporting lines can vary between specific aspects of the role. Qualifications & Experience Experience working in multi-site organisations, preferably international. ITIL and MS Administration / Azure / Power Platform Certification. Excellent knowledge and experience on technical management, information analysis and of the following technologies: o Microsoft 365 including Exchange, SharePoint, OneDrive, and Teams o Microsoft Intune, Group Policy Management, Active Directory and Azure Active Directory o Microsoft Azure o Citrix ShareFile and Mimecast (mail gateway, Large File Send, Secure Messaging) o Networking Concepts and supporting product knowledge o Mobile Data Management and Telephony o Polycom based AV infrastructure. Self-starter with the ability to work and prioritise activities without supervision. Ability to manage expectations from the business and manage personnel. Educated to degree level, with appropriate specialist accreditation. Builds valuable partnerships/relationships based on shared goals, transparency, and mutual respect. Constantly seeks opportunities to improve and innovate, driving towards ever greater effectiveness and impact. Excellent communication & interpersonal skills, written, verbal & exceptional active listening skills, with a customer service mentality. Ability to clearly articulate messages to a variety of audiences using multi-channels. Able to effectively & collaboratively at all levels in an organisation influence other and move toward a common vision or goal. Forward-looking with a holistic approach and strong business acumen with an understanding of organisational issues and challenges. Good organisational skills with a natural inclination for planning strategy and tactics, problem-solving and root causes identification skills. Strong ability to prioritise, multitask and work independently, whilst maintaining the quality of work expected and meeting multiple deadlines as required. Flexible and adaptable; able to work in ambiguous situations, resilient and tenacious with a propensity to persevere. Is passionate about CIFF's mission, maintaining perspective on how daily actions contribute to improving the lives of children. Key working relationships CIFF CAO Head of DTS Change Delivery team IT Analysts Programme and Sector team SPOCs Management dimensions Responsibility for Technology support services team financial budget planning and tracking. The salary for this role is £80,000 per annum. Alongside a competitive salary, we offer a generous benefits package here at CIFF that includes, but is not limited to the following: Annual leave - 25 days per annum. Increasing by 1 day after each year of service, to a maximum of 30 days. Bonus - CIFF currently operates a discretionary bonus scheme. Training allowance Wellbeing allowance Life insurance Medical insurance Please submit your application on or before 27th May 2024.
May 18, 2024
Full time
Main purpose of the role The primary responsibility of this role is to manage the Technology Support Services (part of DTS team), responsible for effective management of IT systems, business applications & information; and adapt CIFF's IT systems and related operational procedures to be more efficient, effective, and streamlined across all locations. The role will involve working directly with the Head of DTS and India Operations, Change Delivery Programme Manager, Technical Architect, IT Analysts, main point of contact for third party services providers and a wide range of stakeholders across the organisation, to efficiently deliver the technology support services. The role requires effective management of IT systems and assets, delivery of fit-for-purpose IT services, management of technology support services team and to act in alignment with CIFF staff needs and system functionality to contribute to organisational policy. It also includes handling the global annual IT operations budgets and ensuring cost effectiveness. The role is crucial for creating and maintaining focus, enthusiasm, and momentum through effective leadership for technology support services team and building people-centric team ethos, enabling positive and productive environment for employees at work. The role also has line management responsibilities for the IT Analysts in the DTS team across locations and will be responsible for performance management and pay review related aspects of the team.The role holder will also be expected to deputise for the Head of Digital Technology Solutions specifically in relation to IT Service Delivery matters across any location in times of absence and where appropriate delegation is requested. Role's responsibilities Strategy & planning Prepare and present high-quality analysis and research, as required, to support the business needs in determining future strategic priorities and setting operational plans for IT support. Lead and deliver on the development of sustainable strategies related to global technology support services which fundamentally contributes to the realisation of DTS strategy and the associated digital and technology investments, alongside other team members. Delivery & performance Develop, set and drive objectives for the technology support services team, with a key focus on customer service and satisfaction. Accountable for team delivery against the agreed objectives and for the effectiveness and efficiency of technology support services across CIFF. Lead and deliver the overall technology support services portfolio, overall management for resourcing, budget control, communication, and implementation. Develop and maintain the required processes, tools, and templates, covering all the aspects of how team operates and how technology projects are planned, executed, and implemented to the organisation. Maintain essential IT operations, including business applications, IT infrastructure, servers, email systems, audio-visual equipment, and end user computing devices across all the operating offices. Own projects, solutions, and key responsibilities within a larger business initiative. Handle business-critical IT tasks and systems administration. Research and evaluate emerging technologies, hardware, and software and identify opportunities and make recommendations for effective and efficient use and adoption of IT systems across the organisation. Develop and implement of IT policies and best practice guides for the organisation. Direct line management for the technology support services team members, provide direction for the technology support services team members and identify the opportunities for team training and skills advancement. Conduct regular system audits and share regular operation system reports with senior staff. Oversee and determine the timeframes for major IT projects including system updates, upgrades, migrations, and outages. Third party supplier management for the technology support services portfolio across CIFF Track and maintain hardware and software inventory. Stakeholder and partner management Conduct rigorous research and evaluation of potential partners, using agreed corporate protocols and techniques, to assess their suitability and credentials for collaborating on technology initiatives. Apply CIFF's agreed account management disciplines and approaches in all dealings with vendors and stakeholders, to ensure productive and professional relationships are maintained in a coordinated and strategic manner. Collaborating with senior colleagues, help to develop strategic technical capabilities to support CIFF's field facing agenda. Membership and leadership of the team Be a role model to less experienced team members, demonstrating CIFF's leadership behaviours and providing mentorship to aid their growth. Adopt a coaching approach with colleagues which instills a culture of openness and trust, embraces diverse thinking, and encourages continuous improvement and learning. We operate a matrix structure so reporting lines can vary between specific aspects of the role. Qualifications & Experience Experience working in multi-site organisations, preferably international. ITIL and MS Administration / Azure / Power Platform Certification. Excellent knowledge and experience on technical management, information analysis and of the following technologies: o Microsoft 365 including Exchange, SharePoint, OneDrive, and Teams o Microsoft Intune, Group Policy Management, Active Directory and Azure Active Directory o Microsoft Azure o Citrix ShareFile and Mimecast (mail gateway, Large File Send, Secure Messaging) o Networking Concepts and supporting product knowledge o Mobile Data Management and Telephony o Polycom based AV infrastructure. Self-starter with the ability to work and prioritise activities without supervision. Ability to manage expectations from the business and manage personnel. Educated to degree level, with appropriate specialist accreditation. Builds valuable partnerships/relationships based on shared goals, transparency, and mutual respect. Constantly seeks opportunities to improve and innovate, driving towards ever greater effectiveness and impact. Excellent communication & interpersonal skills, written, verbal & exceptional active listening skills, with a customer service mentality. Ability to clearly articulate messages to a variety of audiences using multi-channels. Able to effectively & collaboratively at all levels in an organisation influence other and move toward a common vision or goal. Forward-looking with a holistic approach and strong business acumen with an understanding of organisational issues and challenges. Good organisational skills with a natural inclination for planning strategy and tactics, problem-solving and root causes identification skills. Strong ability to prioritise, multitask and work independently, whilst maintaining the quality of work expected and meeting multiple deadlines as required. Flexible and adaptable; able to work in ambiguous situations, resilient and tenacious with a propensity to persevere. Is passionate about CIFF's mission, maintaining perspective on how daily actions contribute to improving the lives of children. Key working relationships CIFF CAO Head of DTS Change Delivery team IT Analysts Programme and Sector team SPOCs Management dimensions Responsibility for Technology support services team financial budget planning and tracking. The salary for this role is £80,000 per annum. Alongside a competitive salary, we offer a generous benefits package here at CIFF that includes, but is not limited to the following: Annual leave - 25 days per annum. Increasing by 1 day after each year of service, to a maximum of 30 days. Bonus - CIFF currently operates a discretionary bonus scheme. Training allowance Wellbeing allowance Life insurance Medical insurance Please submit your application on or before 27th May 2024.
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
May 18, 2024
Full time
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
Platform Manager - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project lifecycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low / no code technologies would be a bonus Skills / Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 18, 2024
Full time
Platform Manager - Automation and Low/No Code Specialist Hybrid working - 50/50 split Circa £70,000 + excellent benefits Are you an aspiring leader with a passion for automation and leveraging Microsoft technologies to drive business innovation? Join my clients dynamic organisation in Newcastle as a Senior Business Systems Analyst, where you'll lead initiatives focused on automation, low/no code solutions, and maximising the potential of Microsoft technologies. Key Responsibilities: Strategic Leadership: Provide strategic direction and leadership in the adoption and implementation of automation solutions, leveraging low/no code platforms and Microsoft technologies to drive efficiency and productivity across the organisation. Requirements Management: Lead the development and sign-off of Requirements Specification documents for automation projects, collaborating closely with stakeholders to ensure alignment with business objectives. Change Management: Drive effective change management processes for automation initiatives, overseeing modifications to project documentation and ensuring clarity and consistency throughout the project lifecycle. Cross-Functional Collaboration: Foster collaboration and communication across departments, serving as a liaison between technical teams and business units to ensure seamless project delivery. Team Mentorship: Mentor and support junior members of the team, providing guidance and expertise in automation and low/no code solutions to help them grow and develop in their roles. Technical Experience Required: Power Platform - specifically Power Apps & Power Automate Automation tools such as PowerShell, RBA, UIPath Experience working in an Azure environment Exposure to alternative low / no code technologies would be a bonus Skills / Experience Required: Leadership Experience: Previous experience in a leadership role within an end-user organisation, with a focus on driving automation initiatives and leveraging low/no code platforms. Analytical Expertise: Strong analytical skills, with the ability to gather and interpret business requirements and translate them into actionable automation solutions. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation. Technical Proficiency: Proficiency in Microsoft technologies, including Azure services, Dynamics Power Platform, and Power Apps, with a strong understanding of automation principles and low/no code development. This is an exceptional opportunity for an aspiring leader to make a significant impact in driving automation and innovation within our organisation. If you're ready to take on a leadership role and drive digital transformation using Microsoft technologies, we want to hear from you. Please send your CV for immediate review. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Are you an experienced PMO Analyst, driven to deliver, and looking to operate in an Enterprise or Lead capacity? Have you supported a portfolio of change that has included ERP projects, PPM delivery or taking ownership of the creation of new systems or processes? Let Informed Recruitment help you to achieve your potential with an exciting consultancy opportunity for a PMO Analyst to aid the ongoing maturity of a change and transformation function. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The purpose of the role will be to support a change and transformation portfolio by analysis and providing performance related data whilst driving value via PPM tools. Your day-to-day responsibilities will include providing analytical skills to aid and inform portfolio planning and management; building robust resource models and to facilitate supply and demand planning; analyse and provide MI reports on performance across all areas of the portfolio and project; continuously improve PPM to improve efficiency; lead on capacity planning; portfolio view of plans maintenance and variation tracking; and information pack production. Must Have Commercial PMO Analyst experience, providing analytical services within a PMO that supports a large, complex portfolio of technical and business change projects. Project management tools, life cycle, delivery, methodology, and systems. Project documentation, standards and processes experience. Delivery driven, and the capacity to build relartionships and engage with senior stakeholders. Previous experience of using and improving PPM tools such as Planview, Clarity, Clarizen, Primavera or similar. You will be able to work under pressure in an environment with a constant changes and operational demands. MS Project & Excel. Nice to Have Experience in the use of delivery and collaboration tools such TFS/DevOps, JIRA, Confluence, SharePoint, MS Teams, Zoom, Skype, etc. Professional certification, such as PRINCE2 Foundation, APMP Foundation and/or P3O Foundation. Experience of working on or within ERP transformations. As an individual you will experience in providing constructive challenge, positively and with assertion to colleagues and stakeholders. You will have exceptional organisational and facilitation skills, and a proven track record of analytical and research experience. You will be motivated, self-disciplined, and eager to contribute. Alongside a competitive salary you will receive an impressive benefits package that includes generous leave entitlement, health cover, professional development, and qualification support. This role will be then split between one or two days in the office in Manchester, with the rest of time working from home. If this role describes you then please apply without delay for the opportunity to continue your career with a friendly, customer focused organisation. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
May 17, 2024
Full time
Are you an experienced PMO Analyst, driven to deliver, and looking to operate in an Enterprise or Lead capacity? Have you supported a portfolio of change that has included ERP projects, PPM delivery or taking ownership of the creation of new systems or processes? Let Informed Recruitment help you to achieve your potential with an exciting consultancy opportunity for a PMO Analyst to aid the ongoing maturity of a change and transformation function. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The purpose of the role will be to support a change and transformation portfolio by analysis and providing performance related data whilst driving value via PPM tools. Your day-to-day responsibilities will include providing analytical skills to aid and inform portfolio planning and management; building robust resource models and to facilitate supply and demand planning; analyse and provide MI reports on performance across all areas of the portfolio and project; continuously improve PPM to improve efficiency; lead on capacity planning; portfolio view of plans maintenance and variation tracking; and information pack production. Must Have Commercial PMO Analyst experience, providing analytical services within a PMO that supports a large, complex portfolio of technical and business change projects. Project management tools, life cycle, delivery, methodology, and systems. Project documentation, standards and processes experience. Delivery driven, and the capacity to build relartionships and engage with senior stakeholders. Previous experience of using and improving PPM tools such as Planview, Clarity, Clarizen, Primavera or similar. You will be able to work under pressure in an environment with a constant changes and operational demands. MS Project & Excel. Nice to Have Experience in the use of delivery and collaboration tools such TFS/DevOps, JIRA, Confluence, SharePoint, MS Teams, Zoom, Skype, etc. Professional certification, such as PRINCE2 Foundation, APMP Foundation and/or P3O Foundation. Experience of working on or within ERP transformations. As an individual you will experience in providing constructive challenge, positively and with assertion to colleagues and stakeholders. You will have exceptional organisational and facilitation skills, and a proven track record of analytical and research experience. You will be motivated, self-disciplined, and eager to contribute. Alongside a competitive salary you will receive an impressive benefits package that includes generous leave entitlement, health cover, professional development, and qualification support. This role will be then split between one or two days in the office in Manchester, with the rest of time working from home. If this role describes you then please apply without delay for the opportunity to continue your career with a friendly, customer focused organisation. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Digital Forensic Lab Manager (UK) Location: Home Counties South, United Kingdom Salary: Competitive, £45k-£55k based on experience plus unique uncapped bonus element The Role: Our client is currently seeking an experienced Digital Forensic Lab Manager to lead and manage their team of forensic analysts. As the Department Head, your role will involve leading the growth of the team and business initiatives. Your duties will include developing business growth for the lab, optimising analysis, and improving processes. You will also manage the Mobile Device Lab. The role demands continuous improvement of performance to guarantee maximum and effective use of resources with a customer-focused mindset. Mostly an office-based position it demands a dynamic individual ready to make a significant contribution. Benefits include a comprehensive pension scheme, health coverage, generous holiday allowance, social events, and additional advantages like employee discounts on various products. Responsibilities: Lead the team members to achieve their best performance. Assist with some HR tasks, monitor performance, and provide constructive feedback during reviews Drive the business expansion with the support of the Senior Management Team Ensure analysts accurately record time and project notes - to guarantee adherence to quality and policy requirements Effectively assign casework to analysts and utilise the Case Manager to proactively manage individual caseloads. Ensure efficiency, meeting deadlines, and monitoring cases Ensure customer satisfaction Manage all aspects of current ISO standards, ensuring processes and documentation are up-to-date and followed Actively collaborate with internal and external teams to enhance efficiency and meet customer requirements Create and maintain a safe, secure, and legally compliant work environment and create personal growth opportunities for staff Achieve results by communicating job expectations, planning, monitoring, appraising, coaching, counselling, and disciplining employees Develop, coordinate, and enforce policies, procedures, and productivity standards Essential Skills / Qualifications 5 years+ of experience in Digital Forensics (with at least two years as a Manager or team leader) Good understanding of current ACPO guidelines and Forensic Regulator requirements for ISO17025 Excellent planning and organisational skills Ability to expand and drive business models for Digital Forensics outsourcing teams Demonstrable leadership skills in monitoring, improving, and adapting a forensic team Desired: Diagnose issues & problems with digital devices and perform necessary work Degree level qualification (2:2 or above) BSc in IT, Computer Science or Digital Forensics Previous Law Enforcement experience or having worked for Law Enforcement in the Digital Forensics space is useful Additional Requirements: Minimum five years residency in the UK for security Ability to obtain SC clearance within six months of employment Driver's license (optional) About Brimstone Consulting : We specialise in finding highly qualified staff in the following areas: Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE's etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance; IT - (full SDLC - BA's PM's, Architects, Developers etc.) Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients' specifications. We may store applications in our cloud storage facilities that may include dropbox. end
May 17, 2024
Full time
Digital Forensic Lab Manager (UK) Location: Home Counties South, United Kingdom Salary: Competitive, £45k-£55k based on experience plus unique uncapped bonus element The Role: Our client is currently seeking an experienced Digital Forensic Lab Manager to lead and manage their team of forensic analysts. As the Department Head, your role will involve leading the growth of the team and business initiatives. Your duties will include developing business growth for the lab, optimising analysis, and improving processes. You will also manage the Mobile Device Lab. The role demands continuous improvement of performance to guarantee maximum and effective use of resources with a customer-focused mindset. Mostly an office-based position it demands a dynamic individual ready to make a significant contribution. Benefits include a comprehensive pension scheme, health coverage, generous holiday allowance, social events, and additional advantages like employee discounts on various products. Responsibilities: Lead the team members to achieve their best performance. Assist with some HR tasks, monitor performance, and provide constructive feedback during reviews Drive the business expansion with the support of the Senior Management Team Ensure analysts accurately record time and project notes - to guarantee adherence to quality and policy requirements Effectively assign casework to analysts and utilise the Case Manager to proactively manage individual caseloads. Ensure efficiency, meeting deadlines, and monitoring cases Ensure customer satisfaction Manage all aspects of current ISO standards, ensuring processes and documentation are up-to-date and followed Actively collaborate with internal and external teams to enhance efficiency and meet customer requirements Create and maintain a safe, secure, and legally compliant work environment and create personal growth opportunities for staff Achieve results by communicating job expectations, planning, monitoring, appraising, coaching, counselling, and disciplining employees Develop, coordinate, and enforce policies, procedures, and productivity standards Essential Skills / Qualifications 5 years+ of experience in Digital Forensics (with at least two years as a Manager or team leader) Good understanding of current ACPO guidelines and Forensic Regulator requirements for ISO17025 Excellent planning and organisational skills Ability to expand and drive business models for Digital Forensics outsourcing teams Demonstrable leadership skills in monitoring, improving, and adapting a forensic team Desired: Diagnose issues & problems with digital devices and perform necessary work Degree level qualification (2:2 or above) BSc in IT, Computer Science or Digital Forensics Previous Law Enforcement experience or having worked for Law Enforcement in the Digital Forensics space is useful Additional Requirements: Minimum five years residency in the UK for security Ability to obtain SC clearance within six months of employment Driver's license (optional) About Brimstone Consulting : We specialise in finding highly qualified staff in the following areas: Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE's etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance; IT - (full SDLC - BA's PM's, Architects, Developers etc.) Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients' specifications. We may store applications in our cloud storage facilities that may include dropbox. end
This is an exciting opportunity to join a dynamic online hospitality brand. The business has ambitious growth plans. The UX designer will be responsible for the online UX that the business offers customers, suppliers, and internal teams. We are looking for an expert in digital B2C UX to help the business service its customers online as it evolves and expands its product offering in line with ever changing customer needs and market forces. You will provide UX expertise to a cross functional web site Product team of a Business Analyst, Product Owner, Conversion Rate Optimisation Specialist and Web Developers. You will help iteratively evolve and improve the UX of our responsive websites as we look to scale up our business. Our websites are developed and maintained by internal teams. We need a great communicator, with exceptional design skills, someone with energy who embraces change plus is prepared to go that extra mile to achieve business objectives. The UX Designer would liaise with internal stakeholders to guarantee a coherent and brand aligned web site design and user experience. Essential Skills and Experience: UX design in B2C Digital for a large business that sells experiences. Expertise with designing customer journeys and improving usability. Designing responsive UX for ecommerce concepts like product search, displaying product information, online payments and check out journey, user accounts and post-sale functionality. Proven track record delivering superb UX, strong portfolio of past achievement. Working using agile processes Running design workshops, retrospectives, a fail-fast approach, iterative and incremental change Data driven decision making. Conducting user research and user testing Utilising data from multi variant testing Accessing and using analytics data Excellent communication, listening and presentation skills including taking ownership. Strong technical design knowledge and skills Responsive web technologies like HTML, CSS, Javascript, mock-up and wireframe tools, user journey modelling tools, design tools Honours degree in Design Hybrid (2 days in office and 3 from home)
May 17, 2024
Full time
This is an exciting opportunity to join a dynamic online hospitality brand. The business has ambitious growth plans. The UX designer will be responsible for the online UX that the business offers customers, suppliers, and internal teams. We are looking for an expert in digital B2C UX to help the business service its customers online as it evolves and expands its product offering in line with ever changing customer needs and market forces. You will provide UX expertise to a cross functional web site Product team of a Business Analyst, Product Owner, Conversion Rate Optimisation Specialist and Web Developers. You will help iteratively evolve and improve the UX of our responsive websites as we look to scale up our business. Our websites are developed and maintained by internal teams. We need a great communicator, with exceptional design skills, someone with energy who embraces change plus is prepared to go that extra mile to achieve business objectives. The UX Designer would liaise with internal stakeholders to guarantee a coherent and brand aligned web site design and user experience. Essential Skills and Experience: UX design in B2C Digital for a large business that sells experiences. Expertise with designing customer journeys and improving usability. Designing responsive UX for ecommerce concepts like product search, displaying product information, online payments and check out journey, user accounts and post-sale functionality. Proven track record delivering superb UX, strong portfolio of past achievement. Working using agile processes Running design workshops, retrospectives, a fail-fast approach, iterative and incremental change Data driven decision making. Conducting user research and user testing Utilising data from multi variant testing Accessing and using analytics data Excellent communication, listening and presentation skills including taking ownership. Strong technical design knowledge and skills Responsive web technologies like HTML, CSS, Javascript, mock-up and wireframe tools, user journey modelling tools, design tools Honours degree in Design Hybrid (2 days in office and 3 from home)
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
May 17, 2024
Full time
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
Service Desk Analyst Location : RSPB UKHQ - The Lodge Salary : £29,200.00 - £31,347.00 Per Annum Benefits : Standard This is a Permanent role for 37.5 hours per week. This role is a hybrid role , which will based at our UKHQ in Sandy, Bedfordshire a maximum of 2 days per week - therefore the successful candidate will need to live within commuting distance of SG19 2DL. As a Service Desk Analyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications. You will work both individually and collectively to support users by phone, face to face and through the call logging system What's the role about? As part of a dedicated Technology Services function within the Digital Technology team this role is a vital finger on the pulse of how our technology is being used and where we have need for improvement; so the role holder must be able to demonstrate a positive can do attitude as this is often the first experience a user has of the department and your insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation. As a Service Desk Analyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications. You will work both individually and collectively to support users by phone, face to face and through the call logging system. You will also assist the Senior Service Desk Analyst to carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking. You will be able to communicate with users of all abilities and technological proficiency to understand and advise how best to resolve their issues, while having the support of the Senior Service Desk Analyst and the Run team s Senior and Systems Engineers to help overcome technical challenges and provide guidance and experience where needed. This is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the use of business hardware and systems to help save nature and deliver a more technologically aware workforce. Essential skills, knowledge and experience: Level 3 IT Qualification or equivalent experience Detailed knowledge of Active Directory, SCCM, Windows 10, Office 365 software packages and ability to understand other system used at RSPB with training. Basic analytical and problem solving capability. Ability to communicate clearly verbally and in writing to ensure effective reporting and customer service. Effective planning, organising and prioritising. Desirable skills, knowledge and experience: Experience of working in a busy Service Desk environment Excellent customer service skills Closing date: 23:59, Sun, 26th May 2024 We are looking to conduct interviews for this position from week commencing 10th June 2024. Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website. As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. No agencies please.
May 17, 2024
Full time
Service Desk Analyst Location : RSPB UKHQ - The Lodge Salary : £29,200.00 - £31,347.00 Per Annum Benefits : Standard This is a Permanent role for 37.5 hours per week. This role is a hybrid role , which will based at our UKHQ in Sandy, Bedfordshire a maximum of 2 days per week - therefore the successful candidate will need to live within commuting distance of SG19 2DL. As a Service Desk Analyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications. You will work both individually and collectively to support users by phone, face to face and through the call logging system What's the role about? As part of a dedicated Technology Services function within the Digital Technology team this role is a vital finger on the pulse of how our technology is being used and where we have need for improvement; so the role holder must be able to demonstrate a positive can do attitude as this is often the first experience a user has of the department and your insight and experience will play a big part in our ability to improve our technology maturity and skill levels across the organisation. As a Service Desk Analyst within the Technology Customer Services team you will be responsible for providing first line support for all RSPB staff and volunteers in the day to day use of their IT equipment and business applications. You will work both individually and collectively to support users by phone, face to face and through the call logging system. You will also assist the Senior Service Desk Analyst to carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager to ensure that the user and their needs are represented in workforce experience strategic thinking. You will be able to communicate with users of all abilities and technological proficiency to understand and advise how best to resolve their issues, while having the support of the Senior Service Desk Analyst and the Run team s Senior and Systems Engineers to help overcome technical challenges and provide guidance and experience where needed. This is an exciting opportunity to shape and demonstrate how investment in this area can provide a step change in the use of business hardware and systems to help save nature and deliver a more technologically aware workforce. Essential skills, knowledge and experience: Level 3 IT Qualification or equivalent experience Detailed knowledge of Active Directory, SCCM, Windows 10, Office 365 software packages and ability to understand other system used at RSPB with training. Basic analytical and problem solving capability. Ability to communicate clearly verbally and in writing to ensure effective reporting and customer service. Effective planning, organising and prioritising. Desirable skills, knowledge and experience: Experience of working in a busy Service Desk environment Excellent customer service skills Closing date: 23:59, Sun, 26th May 2024 We are looking to conduct interviews for this position from week commencing 10th June 2024. Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website. As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. No agencies please.
Senior Data Analyst, LPM, Legal Location: Northern Ireland Role: Our client is looking for a Senior Data Analyst to support the Legal and Transformation team on the delivery of technical work related to strategic data & technology projects. May fall under: Reporting, Analytics and Product Management. Supports planning, designing, and implementing systems and processes relating to strategic projects, to support client-facing work by developing solutions that address specific client issues. User education, training and other presentations and communications. It will also include Legal Project Managementas you willproactively work with legal teams to build Legal Project Management capabilities to support the efficient and effective delivery of legal services. Also you will assist with Tech. Delivery, to scope, plan, manage and deliver work on time and within budget, architectural principles, to work effectively with colleagues across IT and the business to gain commitment, support and resource to deliver technical streams of work, and to support software development teams in the technical delivery of key data and analytics infrastructure. Responsibilities: Legal Operations Collaborate with the global team in designing and delivering a suite of tools for teams to utilise on opportunities of varying sizes To assist the senior team in working with clients and to develop solutions targeting case milestones that may be operationally demanding or difficult to deliver Legal Project Management To support medium to large sized projects throughout the lifecycle and encourage best practice in data analysis, estimating and budgeting, monitoring, reporting and post-matter reviews Legal Transformation To support the identification of legal automation use cases and related workflow solutions to transform legal service delivery To support the identification of legal process design opportunities, collaborating with the Legal Transformation team and embedding legal technology solutions in the Practice Groups' operations Technical responsibilities To build modular, client-facing technology solutions that can be leveraged across cases To design, build, update and maintain collaboration platforms (SharePoint and HighQ) To build and manage automated workflows with tools such as Power Automate To design automated dashboards and other data visualisations with tools such as PowerBI To support development teams in translating business requirements to technical specifications, and to draft data diagrams and SQL code to aid in the production of API endpoints Skills / Qualifications Good experience in traditional IT processes (change control, agile / scrum methodologies, etc.) and a demonstrable interest in legal operations, data & analytics and how technology can be applied to improve the practice of law 3+ years working experience (law firm environment preferred) or a strong technical background or qualification Strong foundational skills with the Microsoft 365 Suite (preferably Excel, PowerBI, SharePoint and Power Automate) Experience working with data, manipulating datasets and in data analytics Experience working with SQL databases and web servers Experience using Python libraries for data management, automation and visualisations Practical experience in all stages of managed services delivery, from managing change through to service acceptance testing and handover to operational support teams Skilled in client service, working collaboratively with external service providers, coming up with creative solutions to issues, and seeing beyond complexity to achieve the right outcomes for the firm Excellent verbal and written communication skills Desired Appropriate undergraduate/post graduate degree qualification Experience working in a pricing, project management or operational role in a professional services environment Web design and UI/UX design Confident using APIs to access data from systems Understanding of Scrum/Kanban and how they are typically used in large organisations to track progress Familiarity with the dynamics, culture and challenges of law firms or other professional services businesses Extremely numerate, with the proven ability to convert complex/raw data into concise and actionable insight Able to build relationships and influence all levels of seniority About Brimstone Consulting : We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE's etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA's PM's , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients' specifications. We may store applications in our cloud storage facilities that may include dropbox. end
May 17, 2024
Full time
Senior Data Analyst, LPM, Legal Location: Northern Ireland Role: Our client is looking for a Senior Data Analyst to support the Legal and Transformation team on the delivery of technical work related to strategic data & technology projects. May fall under: Reporting, Analytics and Product Management. Supports planning, designing, and implementing systems and processes relating to strategic projects, to support client-facing work by developing solutions that address specific client issues. User education, training and other presentations and communications. It will also include Legal Project Managementas you willproactively work with legal teams to build Legal Project Management capabilities to support the efficient and effective delivery of legal services. Also you will assist with Tech. Delivery, to scope, plan, manage and deliver work on time and within budget, architectural principles, to work effectively with colleagues across IT and the business to gain commitment, support and resource to deliver technical streams of work, and to support software development teams in the technical delivery of key data and analytics infrastructure. Responsibilities: Legal Operations Collaborate with the global team in designing and delivering a suite of tools for teams to utilise on opportunities of varying sizes To assist the senior team in working with clients and to develop solutions targeting case milestones that may be operationally demanding or difficult to deliver Legal Project Management To support medium to large sized projects throughout the lifecycle and encourage best practice in data analysis, estimating and budgeting, monitoring, reporting and post-matter reviews Legal Transformation To support the identification of legal automation use cases and related workflow solutions to transform legal service delivery To support the identification of legal process design opportunities, collaborating with the Legal Transformation team and embedding legal technology solutions in the Practice Groups' operations Technical responsibilities To build modular, client-facing technology solutions that can be leveraged across cases To design, build, update and maintain collaboration platforms (SharePoint and HighQ) To build and manage automated workflows with tools such as Power Automate To design automated dashboards and other data visualisations with tools such as PowerBI To support development teams in translating business requirements to technical specifications, and to draft data diagrams and SQL code to aid in the production of API endpoints Skills / Qualifications Good experience in traditional IT processes (change control, agile / scrum methodologies, etc.) and a demonstrable interest in legal operations, data & analytics and how technology can be applied to improve the practice of law 3+ years working experience (law firm environment preferred) or a strong technical background or qualification Strong foundational skills with the Microsoft 365 Suite (preferably Excel, PowerBI, SharePoint and Power Automate) Experience working with data, manipulating datasets and in data analytics Experience working with SQL databases and web servers Experience using Python libraries for data management, automation and visualisations Practical experience in all stages of managed services delivery, from managing change through to service acceptance testing and handover to operational support teams Skilled in client service, working collaboratively with external service providers, coming up with creative solutions to issues, and seeing beyond complexity to achieve the right outcomes for the firm Excellent verbal and written communication skills Desired Appropriate undergraduate/post graduate degree qualification Experience working in a pricing, project management or operational role in a professional services environment Web design and UI/UX design Confident using APIs to access data from systems Understanding of Scrum/Kanban and how they are typically used in large organisations to track progress Familiarity with the dynamics, culture and challenges of law firms or other professional services businesses Extremely numerate, with the proven ability to convert complex/raw data into concise and actionable insight Able to build relationships and influence all levels of seniority About Brimstone Consulting : We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE's etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA's PM's , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients' specifications. We may store applications in our cloud storage facilities that may include dropbox. end
Senior Data Analyst Start-up Beauty and Self-Care Join a disruptive challenger beauty brand that is in a phase of ferocious growth! You will have the opportunity make a real name for yourself working very closely with c-suite stakeholders. This is a strategic enabler opportunity that will move the business forward through the use of data driven decision making. Salary: £65,000 - £75,000 Location: Hybrid/City, London This recognisable start-up brand are looking to hire a Senior Data Analyst to support the existing Head of Data & Analytics, in continuing to enable the use of data to drive decisioning across marketing, customer, product and digital marketing performance, This subscription based business have already made waves in the beauty and self-care industry, challenging major global brands with their vegan, ethical and cruelty-free products. This role will suit someone that is looking for a step up into a role which requires you to wear many analytical hats, demonstrate the ability to take ownership of all strategic analytics and support the Head of Data & Analytics in continuing to grow the data capabilities. This offers a steep career growth trajectory and huge opportunity to influence and engage with very senior level, global stakeholders. The London office is looking to be the home of Data and Brand teams which will foster a culture of close collaboration and look for all decisions to be data led. You will be supported by Data Engineers, and an Analyst that look after the BAU leaving you to deliver the more strategic business solutions and projects. As a business they have invested in tools such as Google Analytics 4, BigQuery, dbt and Google Cloud but are open to other toolings you see necessary. Strong skills in SQL is essential as you you may be required to cleans some of the data and to be able to assess the data sets, prioritise analytical projects and build a data roadmap for the business. However the Head of Data Analytics feels the data in the business is in a really good place as they have worked with Data Engineers to do so. This role requires someone who can wear many hats, take pro-active approach to identifying analytical needs across the business, a commercial approach in thinking, as well as the ability to always put the 'customer first'. You will need to be comfortable and skilled in navigating multiple stakeholders, all of which will be going on different journeys, and will have varying levels of needs and wants. And for the right person the opportunity for growth and ownership in this role is HUGE. Required experience: Experience in Data Analytics they use Google BigQuery, Google Analytics 4. They also would like some familiarity in dbt. Familiar with common e-commerce testing and measurement strategies such as Geo-testing and marketing attribution. You are an expert in using various analysis techniques, such as linear and logistic regression, significance testing, and statistical modelling. Educated to degree level in a numerate/analytical subject. Solutions focused approach, with an intellectual curious mindset and ambition to add value through your analytical work. Strong interpersonal and communication skills, including the ability to explain analytic results and models to a non-technical audience. Comfortable working in a high growth environment, fast paced activity, ability to prioritise and juggle multiple tasks at any one time. Resilient mindset, courage, confidence and ambitious nature required!
May 17, 2024
Full time
Senior Data Analyst Start-up Beauty and Self-Care Join a disruptive challenger beauty brand that is in a phase of ferocious growth! You will have the opportunity make a real name for yourself working very closely with c-suite stakeholders. This is a strategic enabler opportunity that will move the business forward through the use of data driven decision making. Salary: £65,000 - £75,000 Location: Hybrid/City, London This recognisable start-up brand are looking to hire a Senior Data Analyst to support the existing Head of Data & Analytics, in continuing to enable the use of data to drive decisioning across marketing, customer, product and digital marketing performance, This subscription based business have already made waves in the beauty and self-care industry, challenging major global brands with their vegan, ethical and cruelty-free products. This role will suit someone that is looking for a step up into a role which requires you to wear many analytical hats, demonstrate the ability to take ownership of all strategic analytics and support the Head of Data & Analytics in continuing to grow the data capabilities. This offers a steep career growth trajectory and huge opportunity to influence and engage with very senior level, global stakeholders. The London office is looking to be the home of Data and Brand teams which will foster a culture of close collaboration and look for all decisions to be data led. You will be supported by Data Engineers, and an Analyst that look after the BAU leaving you to deliver the more strategic business solutions and projects. As a business they have invested in tools such as Google Analytics 4, BigQuery, dbt and Google Cloud but are open to other toolings you see necessary. Strong skills in SQL is essential as you you may be required to cleans some of the data and to be able to assess the data sets, prioritise analytical projects and build a data roadmap for the business. However the Head of Data Analytics feels the data in the business is in a really good place as they have worked with Data Engineers to do so. This role requires someone who can wear many hats, take pro-active approach to identifying analytical needs across the business, a commercial approach in thinking, as well as the ability to always put the 'customer first'. You will need to be comfortable and skilled in navigating multiple stakeholders, all of which will be going on different journeys, and will have varying levels of needs and wants. And for the right person the opportunity for growth and ownership in this role is HUGE. Required experience: Experience in Data Analytics they use Google BigQuery, Google Analytics 4. They also would like some familiarity in dbt. Familiar with common e-commerce testing and measurement strategies such as Geo-testing and marketing attribution. You are an expert in using various analysis techniques, such as linear and logistic regression, significance testing, and statistical modelling. Educated to degree level in a numerate/analytical subject. Solutions focused approach, with an intellectual curious mindset and ambition to add value through your analytical work. Strong interpersonal and communication skills, including the ability to explain analytic results and models to a non-technical audience. Comfortable working in a high growth environment, fast paced activity, ability to prioritise and juggle multiple tasks at any one time. Resilient mindset, courage, confidence and ambitious nature required!
Senior IT Support Analyst required by my leading London client. Are you ready to take your IT support career to the next level? We are seeking a dynamic Senior IT Support Analyst to join our innovative team. As a Senior IT Support Analyst, you will play a pivotal role in ensuring the smooth operation of our IT infrastructure, providing high-quality technical support, and spearheading complex projects. You will be working on site in Twickenham, London and be given the opporunirty tpo develop you career and technical knowldge in a busy envrionment. Key Responsibilities: Provide expert-level technical support to resolve escalated IT issues and challenges promptly and effectively. Collaborate with cross-functional teams and third-party vendors to deliver comprehensive IT solutions. Lead in-depth analysis of IT systems, identifying areas for improvement and implementing innovative solutions. Proactively monitor and analyze IT trends and developments, recommending strategies to enhance system performance and security. Drive the implementation of cybersecurity measures and controls to safeguard our digital assets. Mentor and coach junior IT support staff, fostering a culture of continuous learning and professional development. Contribute to the development and implementation of IT policies, procedures, and best practices. Qualifications: Proven experience in a senior IT support role, with a strong track record of successfully resolving complex technical issues. Expertise in troubleshooting hardware, software, and network problems. Advanced knowledge of cybersecurity principles and practices. Excellent communication skills with the ability to interact confidently with stakeholders at all levels. Strong analytical and problem-solving abilities. Relevant certifications such as CompTIA A+, Network+, Security+ or ITIL are a plus. Excellent promotional opportunities !
May 17, 2024
Full time
Senior IT Support Analyst required by my leading London client. Are you ready to take your IT support career to the next level? We are seeking a dynamic Senior IT Support Analyst to join our innovative team. As a Senior IT Support Analyst, you will play a pivotal role in ensuring the smooth operation of our IT infrastructure, providing high-quality technical support, and spearheading complex projects. You will be working on site in Twickenham, London and be given the opporunirty tpo develop you career and technical knowldge in a busy envrionment. Key Responsibilities: Provide expert-level technical support to resolve escalated IT issues and challenges promptly and effectively. Collaborate with cross-functional teams and third-party vendors to deliver comprehensive IT solutions. Lead in-depth analysis of IT systems, identifying areas for improvement and implementing innovative solutions. Proactively monitor and analyze IT trends and developments, recommending strategies to enhance system performance and security. Drive the implementation of cybersecurity measures and controls to safeguard our digital assets. Mentor and coach junior IT support staff, fostering a culture of continuous learning and professional development. Contribute to the development and implementation of IT policies, procedures, and best practices. Qualifications: Proven experience in a senior IT support role, with a strong track record of successfully resolving complex technical issues. Expertise in troubleshooting hardware, software, and network problems. Advanced knowledge of cybersecurity principles and practices. Excellent communication skills with the ability to interact confidently with stakeholders at all levels. Strong analytical and problem-solving abilities. Relevant certifications such as CompTIA A+, Network+, Security+ or ITIL are a plus. Excellent promotional opportunities !
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
May 17, 2024
Full time
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
May 17, 2024
Full time
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
Who you'll be working for: Situated in Yorkshire and Liverpool, Blacklight Software are a forward thinking Microsoft Gold Partner specialising in Microsoft solutions and bespoke software development. Our in-house team of Business Analysts, Project Managers and Software Developers are experts in creating and delivering software solutions for all of our customers. Offering a consultative and comprehensive approach, we provide our clients with the assurance they need to make us the digital partner of choice. What's in it for you: Blacklight Software are looking to hire a Level 4 Software Developer Apprentice to join our development team. Initially you will be on a guided learning path to gain exposure to the technologies we use, especially around Microsoft's cloud stack (Azure, Office 365). Once completed you will join the development team and contribute to successful projects. In addition to project work, Blacklight Software will sponsor your continued learning on the Software Developer Apprenticeship L4. Working at Blacklight provides a lot of variety. Combined with regular knowledge sharing sessions, this is a great opportunity to learn. Duties: You will be responsible for: Coding, in a manner consistent with published coding standards, as part of a team to ensure all objectives are delivered to a high standard of quality and accuracy Working closely with other members of the team by understanding your own contribution to the team's goals, taking ownership of any potential problems to ensure they are resolved Designing technically and documenting aspects of the software project, including but not limited to database, business rules and presentation. Documentation must be produced to a high level of accuracy, be unambiguous, and kept up to date Identifying and highlighting where productivity gains can be achieved either through new techniques or adoption of programming tools. If appropriate design, develop and implement programming tools for internal use Helping the project managers identify and classify programming defects and then develop a solution for these defects that satisfies the specification Deploying updates onto target infrastructure, performing any necessary system tests and ensuring accuracy of deployment, either remotely or on a customer's site Performing other functions as required by line manager or Blacklight Software senior management Desired skills and qualities: Enthusiastic software developer with experience working within the .NET ecosystem during your L4 apprentice program Passionate about writing software and will be familiar with techniques used to delivering high quality, tested, scalable and maintainable code Adaptable. As a software agency we get requests to do weird and wonderful things with weird and wonderful technologies. This should excite you! You will have an appetite to learn and will share your findings Desired experience: Agile Methodologies TDD JavaScript Office 365 Azure Entry requirements: The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test OR a BTEC Diploma in IT and a successful completion of our aptitude test OR 2 years' experience in a relevant role and successful completion of our aptitude test You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: Onboarding and Initial Training: 3 months (stage1) Starting Salary of £16k Further Training: 3 months (stage 2) Salary of £18k Gaining Experience: 12 months (stage 3) Salary of £20k End Position: Salary of £25k Working week: 37.5 hours per week Benefits: Arcade machine Training available material for MS certifications Free on-site parking Casual dress code Friendly atmosphere Coffee machine Free Tea/Coffee/fruit Flexible working hours can be arranged if required Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 17, 2024
Full time
Who you'll be working for: Situated in Yorkshire and Liverpool, Blacklight Software are a forward thinking Microsoft Gold Partner specialising in Microsoft solutions and bespoke software development. Our in-house team of Business Analysts, Project Managers and Software Developers are experts in creating and delivering software solutions for all of our customers. Offering a consultative and comprehensive approach, we provide our clients with the assurance they need to make us the digital partner of choice. What's in it for you: Blacklight Software are looking to hire a Level 4 Software Developer Apprentice to join our development team. Initially you will be on a guided learning path to gain exposure to the technologies we use, especially around Microsoft's cloud stack (Azure, Office 365). Once completed you will join the development team and contribute to successful projects. In addition to project work, Blacklight Software will sponsor your continued learning on the Software Developer Apprenticeship L4. Working at Blacklight provides a lot of variety. Combined with regular knowledge sharing sessions, this is a great opportunity to learn. Duties: You will be responsible for: Coding, in a manner consistent with published coding standards, as part of a team to ensure all objectives are delivered to a high standard of quality and accuracy Working closely with other members of the team by understanding your own contribution to the team's goals, taking ownership of any potential problems to ensure they are resolved Designing technically and documenting aspects of the software project, including but not limited to database, business rules and presentation. Documentation must be produced to a high level of accuracy, be unambiguous, and kept up to date Identifying and highlighting where productivity gains can be achieved either through new techniques or adoption of programming tools. If appropriate design, develop and implement programming tools for internal use Helping the project managers identify and classify programming defects and then develop a solution for these defects that satisfies the specification Deploying updates onto target infrastructure, performing any necessary system tests and ensuring accuracy of deployment, either remotely or on a customer's site Performing other functions as required by line manager or Blacklight Software senior management Desired skills and qualities: Enthusiastic software developer with experience working within the .NET ecosystem during your L4 apprentice program Passionate about writing software and will be familiar with techniques used to delivering high quality, tested, scalable and maintainable code Adaptable. As a software agency we get requests to do weird and wonderful things with weird and wonderful technologies. This should excite you! You will have an appetite to learn and will share your findings Desired experience: Agile Methodologies TDD JavaScript Office 365 Azure Entry requirements: The learner must have completed a Level 3 Software Development Apprenticeship with QA or have an equivalent qualification with another training provider OR an A-level in Science, Technology, Engineering or Mathematics (STEM) subject and a successful completion of our aptitude test OR a BTEC Diploma in IT and a successful completion of our aptitude test OR 2 years' experience in a relevant role and successful completion of our aptitude test You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: Onboarding and Initial Training: 3 months (stage1) Starting Salary of £16k Further Training: 3 months (stage 2) Salary of £18k Gaining Experience: 12 months (stage 3) Salary of £20k End Position: Salary of £25k Working week: 37.5 hours per week Benefits: Arcade machine Training available material for MS certifications Free on-site parking Casual dress code Friendly atmosphere Coffee machine Free Tea/Coffee/fruit Flexible working hours can be arranged if required Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Database Analyst Kensington 35,000- 42,000 + PUBLIC SECTOR + 33 days holiday (plus bank holidays off) + Progression opportunities + Great culture and environment + Training provided + Fantastic aptitude for wellness and mindfulness Are you proficient in the analysis of database systems with good SQL skills that can be easily transferred to provide support during digital transformation? Do you want to work in a multi-faceted institute looking to develop your existing skills in a flexible and mindful environment supporting your growth? This company is an education provider who works with a different sites across the City. They are looking to continually grow and are currently in the process of complete digital transformation. They need a competent database analyst with good SQL skills to support the migration of newly implemented systems. In this role you will be responsible for the administration of MIS for the institute with the scope to move into project management and in turn become the Data Manager. You will be there to learn educational products and become trained on the institutes MIS systems, experience in this background is desired but not essential. This is a fantastic opportunity for a talented Database Analyst to join an established and well-respected institute in a highly varied and interesting position where you can really develop your skillset. The Role: Be responsible for the administration of MIS Scope to move into project management and become Data Manager Learning and training on educational products and MIS systems Travel between their 3 different sites The Person: Experience with Firefly/MS365 Proficient in SQL skills Very good communicator and able to speak freely with all members of the institute Be an advocate for mindfulness and communication with all levels of seniority Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 16, 2024
Full time
Database Analyst Kensington 35,000- 42,000 + PUBLIC SECTOR + 33 days holiday (plus bank holidays off) + Progression opportunities + Great culture and environment + Training provided + Fantastic aptitude for wellness and mindfulness Are you proficient in the analysis of database systems with good SQL skills that can be easily transferred to provide support during digital transformation? Do you want to work in a multi-faceted institute looking to develop your existing skills in a flexible and mindful environment supporting your growth? This company is an education provider who works with a different sites across the City. They are looking to continually grow and are currently in the process of complete digital transformation. They need a competent database analyst with good SQL skills to support the migration of newly implemented systems. In this role you will be responsible for the administration of MIS for the institute with the scope to move into project management and in turn become the Data Manager. You will be there to learn educational products and become trained on the institutes MIS systems, experience in this background is desired but not essential. This is a fantastic opportunity for a talented Database Analyst to join an established and well-respected institute in a highly varied and interesting position where you can really develop your skillset. The Role: Be responsible for the administration of MIS Scope to move into project management and become Data Manager Learning and training on educational products and MIS systems Travel between their 3 different sites The Person: Experience with Firefly/MS365 Proficient in SQL skills Very good communicator and able to speak freely with all members of the institute Be an advocate for mindfulness and communication with all levels of seniority Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
DWP. Digital with Purpose. Can you contribute to a culture of DevOps and support transition to DevOps as a best practice? Are you passionate about continuous improvement, automation and removing toil? Do you enjoy introducing new digital tools and methodologies through the software lifecycle? We're looking for outstanding Senior DevOps Engineers to develop, build and maintain our flagship service, Universal Credit and our Working Age Benefits. Universal Credit is one of the highest profile digital transformation programmes in the world, praised for its fast and flexible response to the Covid-19 pandemic and now in use by over 5 million claimants and 30,000 staff. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. You'll join DWP Digital community that is driving a once-in-a-generation transformation of public services, using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. DevOps With Purpose. Our DevOps Engineers build our products and applications - with researchers, testers, architects, analysts and designers - as part of multi-functional agile delivery teams. What really excites us is problem-solving. We have a unique opportunity to deliver innovative technology that carries real value for millions of users. Our teams draw value from collaboration, actively seek input from colleagues and value ideas - from across disciplines, grades and job titles -over hierarchy. We are extending our already skilled and creative DevOps team. You will be a leader in our team, you will coach and mentor DevOps Engineers. You'll also be part of a supportive Engineering community of practice, with hundreds of engineering experts from across the UK united by passion and purpose. We'll give you the tools and time to build your capability, with coaching, mentoring, qualifications and formal learning, meet-ups or whatever else works for you. What skills, knowledge and experience will you need? Significant demonstrable experience of working in a DevOps environment - Continuous Integration & Deployment, Delivery methods and techniques, including agile. Experience of working and leading in a complex, multi-disciplinary environment, delivering products within specific time-scales and engaging with multiple stakeholders. Significant demonstrable experience of designing, implementing and supporting Unix/Linux based platforms and using developing solutions using scripting languages. Significant demonstrable experience of developing and supporting cloud-based applications in AWS. Significant demonstrable knowledge of implementing and maintaining CI/CD pipelines using tools such as Gitlab CI. Significant demonstratable experience in designing and implementing best practices using IaC tools such as Terraform, and monitoring tools such as Prometheus & Grafana. Details. Wages. Perks. You will join us in one of our brilliant digital hubs in Birmingham, Leeds, London, Manchester or Newcastle, whichever is most convenient for you. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model with some time at home and some time in a hub with the team. We offer competitive pay of up to £78,517. You will be eligible for a brilliant civil service pension with employer contributions worth over £15,000 per year . You will get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Pre Interview Exercise Stage 3: Interview We know how valuable your time is. We have a clear and succinct hiring process with only THREE STAGES . Click apply now and get started with the next step in your career at DWP Digital .
May 16, 2024
Full time
DWP. Digital with Purpose. Can you contribute to a culture of DevOps and support transition to DevOps as a best practice? Are you passionate about continuous improvement, automation and removing toil? Do you enjoy introducing new digital tools and methodologies through the software lifecycle? We're looking for outstanding Senior DevOps Engineers to develop, build and maintain our flagship service, Universal Credit and our Working Age Benefits. Universal Credit is one of the highest profile digital transformation programmes in the world, praised for its fast and flexible response to the Covid-19 pandemic and now in use by over 5 million claimants and 30,000 staff. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. You'll join DWP Digital community that is driving a once-in-a-generation transformation of public services, using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. DevOps With Purpose. Our DevOps Engineers build our products and applications - with researchers, testers, architects, analysts and designers - as part of multi-functional agile delivery teams. What really excites us is problem-solving. We have a unique opportunity to deliver innovative technology that carries real value for millions of users. Our teams draw value from collaboration, actively seek input from colleagues and value ideas - from across disciplines, grades and job titles -over hierarchy. We are extending our already skilled and creative DevOps team. You will be a leader in our team, you will coach and mentor DevOps Engineers. You'll also be part of a supportive Engineering community of practice, with hundreds of engineering experts from across the UK united by passion and purpose. We'll give you the tools and time to build your capability, with coaching, mentoring, qualifications and formal learning, meet-ups or whatever else works for you. What skills, knowledge and experience will you need? Significant demonstrable experience of working in a DevOps environment - Continuous Integration & Deployment, Delivery methods and techniques, including agile. Experience of working and leading in a complex, multi-disciplinary environment, delivering products within specific time-scales and engaging with multiple stakeholders. Significant demonstrable experience of designing, implementing and supporting Unix/Linux based platforms and using developing solutions using scripting languages. Significant demonstrable experience of developing and supporting cloud-based applications in AWS. Significant demonstrable knowledge of implementing and maintaining CI/CD pipelines using tools such as Gitlab CI. Significant demonstratable experience in designing and implementing best practices using IaC tools such as Terraform, and monitoring tools such as Prometheus & Grafana. Details. Wages. Perks. You will join us in one of our brilliant digital hubs in Birmingham, Leeds, London, Manchester or Newcastle, whichever is most convenient for you. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model with some time at home and some time in a hub with the team. We offer competitive pay of up to £78,517. You will be eligible for a brilliant civil service pension with employer contributions worth over £15,000 per year . You will get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Pre Interview Exercise Stage 3: Interview We know how valuable your time is. We have a clear and succinct hiring process with only THREE STAGES . Click apply now and get started with the next step in your career at DWP Digital .
DWP. Digital with Purpose. Can you contribute to a culture of DevOps and support transition to DevOps as a best practice? Are you passionate about continuous improvement, automation and removing toil? Do you enjoy introducing new digital tools and methodologies through the software lifecycle? We're looking for outstanding Senior DevOps Engineers to develop, build and maintain our flagship service, Universal Credit and our Working Age Benefits. Universal Credit is one of the highest profile digital transformation programmes in the world, praised for its fast and flexible response to the Covid-19 pandemic and now in use by over 5 million claimants and 30,000 staff. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. You'll join DWP Digital community that is driving a once-in-a-generation transformation of public services, using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. DevOps With Purpose. Our DevOps Engineers build our products and applications - with researchers, testers, architects, analysts and designers - as part of multi-functional agile delivery teams. What really excites us is problem-solving. We have a unique opportunity to deliver innovative technology that carries real value for millions of users. Our teams draw value from collaboration, actively seek input from colleagues and value ideas - from across disciplines, grades and job titles -over hierarchy. We are extending our already skilled and creative DevOps team. You will be a leader in our team, you will coach and mentor DevOps Engineers. You'll also be part of a supportive Engineering community of practice, with hundreds of engineering experts from across the UK united by passion and purpose. We'll give you the tools and time to build your capability, with coaching, mentoring, qualifications and formal learning, meet-ups or whatever else works for you. What skills, knowledge and experience will you need? Significant demonstrable experience of working in a DevOps environment - Continuous Integration & Deployment, Delivery methods and techniques, including agile. Experience of working and leading in a complex, multi-disciplinary environment, delivering products within specific time-scales and engaging with multiple stakeholders. Significant demonstrable experience of designing, implementing and supporting Unix/Linux based platforms and using developing solutions using scripting languages. Significant demonstrable experience of developing and supporting cloud-based applications in AWS. Significant demonstrable knowledge of implementing and maintaining CI/CD pipelines using tools such as Gitlab CI. Significant demonstratable experience in designing and implementing best practices using IaC tools such as Terraform, and monitoring tools such as Prometheus & Grafana. Details. Wages. Perks. You will join us in one of our brilliant digital hubs in Birmingham, Leeds, London, Manchester or Newcastle, whichever is most convenient for you. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model with some time at home and some time in a hub with the team. We offer competitive pay of up to £78,517. You will be eligible for a brilliant civil service pension with employer contributions worth over £15,000 per year . You will get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Pre Interview Exercise Stage 3: Interview We know how valuable your time is. We have a clear and succinct hiring process with only THREE STAGES . Click apply now and get started with the next step in your career at DWP Digital .
May 16, 2024
Full time
DWP. Digital with Purpose. Can you contribute to a culture of DevOps and support transition to DevOps as a best practice? Are you passionate about continuous improvement, automation and removing toil? Do you enjoy introducing new digital tools and methodologies through the software lifecycle? We're looking for outstanding Senior DevOps Engineers to develop, build and maintain our flagship service, Universal Credit and our Working Age Benefits. Universal Credit is one of the highest profile digital transformation programmes in the world, praised for its fast and flexible response to the Covid-19 pandemic and now in use by over 5 million claimants and 30,000 staff. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. You'll join DWP Digital community that is driving a once-in-a-generation transformation of public services, using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. DevOps With Purpose. Our DevOps Engineers build our products and applications - with researchers, testers, architects, analysts and designers - as part of multi-functional agile delivery teams. What really excites us is problem-solving. We have a unique opportunity to deliver innovative technology that carries real value for millions of users. Our teams draw value from collaboration, actively seek input from colleagues and value ideas - from across disciplines, grades and job titles -over hierarchy. We are extending our already skilled and creative DevOps team. You will be a leader in our team, you will coach and mentor DevOps Engineers. You'll also be part of a supportive Engineering community of practice, with hundreds of engineering experts from across the UK united by passion and purpose. We'll give you the tools and time to build your capability, with coaching, mentoring, qualifications and formal learning, meet-ups or whatever else works for you. What skills, knowledge and experience will you need? Significant demonstrable experience of working in a DevOps environment - Continuous Integration & Deployment, Delivery methods and techniques, including agile. Experience of working and leading in a complex, multi-disciplinary environment, delivering products within specific time-scales and engaging with multiple stakeholders. Significant demonstrable experience of designing, implementing and supporting Unix/Linux based platforms and using developing solutions using scripting languages. Significant demonstrable experience of developing and supporting cloud-based applications in AWS. Significant demonstrable knowledge of implementing and maintaining CI/CD pipelines using tools such as Gitlab CI. Significant demonstratable experience in designing and implementing best practices using IaC tools such as Terraform, and monitoring tools such as Prometheus & Grafana. Details. Wages. Perks. You will join us in one of our brilliant digital hubs in Birmingham, Leeds, London, Manchester or Newcastle, whichever is most convenient for you. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model with some time at home and some time in a hub with the team. We offer competitive pay of up to £78,517. You will be eligible for a brilliant civil service pension with employer contributions worth over £15,000 per year . You will get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Pre Interview Exercise Stage 3: Interview We know how valuable your time is. We have a clear and succinct hiring process with only THREE STAGES . Click apply now and get started with the next step in your career at DWP Digital .
DWP. Digital with Purpose. Can you contribute to a culture of DevOps and support transition to DevOps as a best practice? Are you passionate about continuous improvement, automation and removing toil? Do you enjoy introducing new digital tools and methodologies through the software lifecycle? We're looking for outstanding Senior DevOps Engineers to develop, build and maintain our flagship service, Universal Credit and our Working Age Benefits. Universal Credit is one of the highest profile digital transformation programmes in the world, praised for its fast and flexible response to the Covid-19 pandemic and now in use by over 5 million claimants and 30,000 staff. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. You'll join DWP Digital community that is driving a once-in-a-generation transformation of public services, using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. DevOps With Purpose. Our DevOps Engineers build our products and applications - with researchers, testers, architects, analysts and designers - as part of multi-functional agile delivery teams. What really excites us is problem-solving. We have a unique opportunity to deliver innovative technology that carries real value for millions of users. Our teams draw value from collaboration, actively seek input from colleagues and value ideas - from across disciplines, grades and job titles -over hierarchy. We are extending our already skilled and creative DevOps team. You will be a leader in our team, you will coach and mentor DevOps Engineers. You'll also be part of a supportive Engineering community of practice, with hundreds of engineering experts from across the UK united by passion and purpose. We'll give you the tools and time to build your capability, with coaching, mentoring, qualifications and formal learning, meet-ups or whatever else works for you. What skills, knowledge and experience will you need? Significant demonstrable experience of working in a DevOps environment - Continuous Integration & Deployment, Delivery methods and techniques, including agile. Experience of working and leading in a complex, multi-disciplinary environment, delivering products within specific time-scales and engaging with multiple stakeholders. Significant demonstrable experience of designing, implementing and supporting Unix/Linux based platforms and using developing solutions using scripting languages. Significant demonstrable experience of developing and supporting cloud-based applications in AWS. Significant demonstrable knowledge of implementing and maintaining CI/CD pipelines using tools such as Gitlab CI. Significant demonstratable experience in designing and implementing best practices using IaC tools such as Terraform, and monitoring tools such as Prometheus & Grafana. Details. Wages. Perks. You will join us in one of our brilliant digital hubs in Birmingham, Leeds, London, Manchester or Newcastle, whichever is most convenient for you. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model with some time at home and some time in a hub with the team. We offer competitive pay of up to £78,517. You will be eligible for a brilliant civil service pension with employer contributions worth over £15,000 per year . You will get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Pre Interview Exercise Stage 3: Interview We know how valuable your time is. We have a clear and succinct hiring process with only THREE STAGES . Click apply now and get started with the next step in your career at DWP Digital .
May 16, 2024
Full time
DWP. Digital with Purpose. Can you contribute to a culture of DevOps and support transition to DevOps as a best practice? Are you passionate about continuous improvement, automation and removing toil? Do you enjoy introducing new digital tools and methodologies through the software lifecycle? We're looking for outstanding Senior DevOps Engineers to develop, build and maintain our flagship service, Universal Credit and our Working Age Benefits. Universal Credit is one of the highest profile digital transformation programmes in the world, praised for its fast and flexible response to the Covid-19 pandemic and now in use by over 5 million claimants and 30,000 staff. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. You'll join DWP Digital community that is driving a once-in-a-generation transformation of public services, using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. DevOps With Purpose. Our DevOps Engineers build our products and applications - with researchers, testers, architects, analysts and designers - as part of multi-functional agile delivery teams. What really excites us is problem-solving. We have a unique opportunity to deliver innovative technology that carries real value for millions of users. Our teams draw value from collaboration, actively seek input from colleagues and value ideas - from across disciplines, grades and job titles -over hierarchy. We are extending our already skilled and creative DevOps team. You will be a leader in our team, you will coach and mentor DevOps Engineers. You'll also be part of a supportive Engineering community of practice, with hundreds of engineering experts from across the UK united by passion and purpose. We'll give you the tools and time to build your capability, with coaching, mentoring, qualifications and formal learning, meet-ups or whatever else works for you. What skills, knowledge and experience will you need? Significant demonstrable experience of working in a DevOps environment - Continuous Integration & Deployment, Delivery methods and techniques, including agile. Experience of working and leading in a complex, multi-disciplinary environment, delivering products within specific time-scales and engaging with multiple stakeholders. Significant demonstrable experience of designing, implementing and supporting Unix/Linux based platforms and using developing solutions using scripting languages. Significant demonstrable experience of developing and supporting cloud-based applications in AWS. Significant demonstrable knowledge of implementing and maintaining CI/CD pipelines using tools such as Gitlab CI. Significant demonstratable experience in designing and implementing best practices using IaC tools such as Terraform, and monitoring tools such as Prometheus & Grafana. Details. Wages. Perks. You will join us in one of our brilliant digital hubs in Birmingham, Leeds, London, Manchester or Newcastle, whichever is most convenient for you. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model with some time at home and some time in a hub with the team. We offer competitive pay of up to £78,517. You will be eligible for a brilliant civil service pension with employer contributions worth over £15,000 per year . You will get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Pre Interview Exercise Stage 3: Interview We know how valuable your time is. We have a clear and succinct hiring process with only THREE STAGES . Click apply now and get started with the next step in your career at DWP Digital .
DWP. Digital with Purpose. Can you contribute to a culture of DevOps and support transition to DevOps as a best practice? Are you passionate about continuous improvement, automation and removing toil? Do you enjoy introducing new digital tools and methodologies through the software lifecycle? We're looking for outstanding Senior DevOps Engineers to develop, build and maintain our flagship service, Universal Credit and our Working Age Benefits. Universal Credit is one of the highest profile digital transformation programmes in the world, praised for its fast and flexible response to the Covid-19 pandemic and now in use by over 5 million claimants and 30,000 staff. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. You'll join DWP Digital community that is driving a once-in-a-generation transformation of public services, using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. DevOps With Purpose. Our DevOps Engineers build our products and applications - with researchers, testers, architects, analysts and designers - as part of multi-functional agile delivery teams. What really excites us is problem-solving. We have a unique opportunity to deliver innovative technology that carries real value for millions of users. Our teams draw value from collaboration, actively seek input from colleagues and value ideas - from across disciplines, grades and job titles -over hierarchy. We are extending our already skilled and creative DevOps team. You will be a leader in our team, you will coach and mentor DevOps Engineers. You'll also be part of a supportive Engineering community of practice, with hundreds of engineering experts from across the UK united by passion and purpose. We'll give you the tools and time to build your capability, with coaching, mentoring, qualifications and formal learning, meet-ups or whatever else works for you. What skills, knowledge and experience will you need? Significant demonstrable experience of working in a DevOps environment - Continuous Integration & Deployment, Delivery methods and techniques, including agile. Experience of working and leading in a complex, multi-disciplinary environment, delivering products within specific time-scales and engaging with multiple stakeholders. Significant demonstrable experience of designing, implementing and supporting Unix/Linux based platforms and using developing solutions using scripting languages. Significant demonstrable experience of developing and supporting cloud-based applications in AWS. Significant demonstrable knowledge of implementing and maintaining CI/CD pipelines using tools such as Gitlab CI. Significant demonstratable experience in designing and implementing best practices using IaC tools such as Terraform, and monitoring tools such as Prometheus & Grafana. Details. Wages. Perks. You will join us in one of our brilliant digital hubs in Birmingham, Leeds, London, Manchester or Newcastle, whichever is most convenient for you. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model with some time at home and some time in a hub with the team. We offer competitive pay of up to £78,517. You will be eligible for a brilliant civil service pension with employer contributions worth over £15,000 per year . You will get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Pre Interview Exercise Stage 3: Interview We know how valuable your time is. We have a clear and succinct hiring process with only THREE STAGES . Click apply now and get started with the next step in your career at DWP Digital .
May 16, 2024
Full time
DWP. Digital with Purpose. Can you contribute to a culture of DevOps and support transition to DevOps as a best practice? Are you passionate about continuous improvement, automation and removing toil? Do you enjoy introducing new digital tools and methodologies through the software lifecycle? We're looking for outstanding Senior DevOps Engineers to develop, build and maintain our flagship service, Universal Credit and our Working Age Benefits. Universal Credit is one of the highest profile digital transformation programmes in the world, praised for its fast and flexible response to the Covid-19 pandemic and now in use by over 5 million claimants and 30,000 staff. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society. You'll join DWP Digital community that is driving a once-in-a-generation transformation of public services, using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. DevOps With Purpose. Our DevOps Engineers build our products and applications - with researchers, testers, architects, analysts and designers - as part of multi-functional agile delivery teams. What really excites us is problem-solving. We have a unique opportunity to deliver innovative technology that carries real value for millions of users. Our teams draw value from collaboration, actively seek input from colleagues and value ideas - from across disciplines, grades and job titles -over hierarchy. We are extending our already skilled and creative DevOps team. You will be a leader in our team, you will coach and mentor DevOps Engineers. You'll also be part of a supportive Engineering community of practice, with hundreds of engineering experts from across the UK united by passion and purpose. We'll give you the tools and time to build your capability, with coaching, mentoring, qualifications and formal learning, meet-ups or whatever else works for you. What skills, knowledge and experience will you need? Significant demonstrable experience of working in a DevOps environment - Continuous Integration & Deployment, Delivery methods and techniques, including agile. Experience of working and leading in a complex, multi-disciplinary environment, delivering products within specific time-scales and engaging with multiple stakeholders. Significant demonstrable experience of designing, implementing and supporting Unix/Linux based platforms and using developing solutions using scripting languages. Significant demonstrable experience of developing and supporting cloud-based applications in AWS. Significant demonstrable knowledge of implementing and maintaining CI/CD pipelines using tools such as Gitlab CI. Significant demonstratable experience in designing and implementing best practices using IaC tools such as Terraform, and monitoring tools such as Prometheus & Grafana. Details. Wages. Perks. You will join us in one of our brilliant digital hubs in Birmingham, Leeds, London, Manchester or Newcastle, whichever is most convenient for you. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model with some time at home and some time in a hub with the team. We offer competitive pay of up to £78,517. You will be eligible for a brilliant civil service pension with employer contributions worth over £15,000 per year . You will get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Pre Interview Exercise Stage 3: Interview We know how valuable your time is. We have a clear and succinct hiring process with only THREE STAGES . Click apply now and get started with the next step in your career at DWP Digital .