Our client; a Specialist Insurer is looking for an experienced Digital Workplace Specialist to join their growing IT & Operations Function.You will work within the Workplace Services function, focusing on desktop solutions, remote working environments as well as working closely with Infrastructure services partners across Microsoft workplace technologies & implementations.You will be the bridge between internal stakeholders and partner MSPs, working within infrastructure frameworks, participating in troubleshooting performance & contractual problems as well as project management skills.You will have experience with the following: - Windows 10, Office 365, SharePoint, Exchange, OneDrive & Teams.- Managing external partners with a record of building, developing & managing service delivery & support teams. - Experience working with IT Vendors & MSPsInsurance experience is beneficial but not essential for this role.
May 04, 2024
Full time
Our client; a Specialist Insurer is looking for an experienced Digital Workplace Specialist to join their growing IT & Operations Function.You will work within the Workplace Services function, focusing on desktop solutions, remote working environments as well as working closely with Infrastructure services partners across Microsoft workplace technologies & implementations.You will be the bridge between internal stakeholders and partner MSPs, working within infrastructure frameworks, participating in troubleshooting performance & contractual problems as well as project management skills.You will have experience with the following: - Windows 10, Office 365, SharePoint, Exchange, OneDrive & Teams.- Managing external partners with a record of building, developing & managing service delivery & support teams. - Experience working with IT Vendors & MSPsInsurance experience is beneficial but not essential for this role.
Global recycling / manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 - 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA's) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS's (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe. JBRP1_UKTJ
May 04, 2024
Full time
Global recycling / manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 - 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA's) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS's (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe. JBRP1_UKTJ
About Us Since its launch in 2018, Gener8 has been at the forefront of the "open data" movement: the belief that people should be able to understand, control and be rewarded from their data. Gener8's consumer products include a web browser, browser extension, iOS and Android apps. Our products enable people to transparently and willingly share their data with Gener8, whilst preserving their privacy, so that we can create value from it for them. We are growing fast. With more than 300,000 new app downloads over the past few months alone. Every month our desktop browser racks up the equivalent of 250 yrs in time spent browsing on it. Gener8 was named "disruptor of the year" in 2022 by the Great British Entrepreneur Awards and our investors include 3 Dragons from BBC's Dragon's Den as well as personalities such as the rap star Tinie Tempah, former football manager Harry Redknapp and cricketer Chris Gayle to name a few. In 2023 we met with the Prime Minister at Downing street and were invited to become a member of the Government's new "Smart Data Council", shaping the future of data legislation in the UK. This role is a unique opportunity to join a fast growing business that is forging a new category (Personal Information Management Systems) with multi billion £ potential. About the Role We are seeking a talented Senior Product Manager to lead the development and enhancement of our B2C mobile apps on iOS and Android platforms. As the Senior Product Manager, you will play a pivotal role in shaping the future of our mobile products, driving innovation, and delivering impactful features that delight our users. A super collaborative, commercially focused b2c product manager with deep experience in User Journey Optimisation: Utilising A/B testing, personalisation, and user segmentation to enhance acquisition, conversion rates, retention, and lifetime value. New Feature Development: Proficiency in running effective discovery processes and building new features and propositions in a 0-1 environment, leveraging user feedback, market insights and competitive analysis. Cross-Platform Experience: Experience in managing iOS, Android, and web apps, with a keen understanding of mobile app development and UI/UX principles. Analytics & Optimisation: Utilising data analytics tools to monitor performance, derive insights, and optimise product metrics. Collaborate closely with cross-functional teams including design, engineering and marketing to define product vision, strategy, and roadmap for our B2C mobile apps and web platform. Stakeholder Management: Effectively communicating product vision, strategy, and roadmap to internal and external stakeholders. Technical Proficiency: Ability to map data flows and schemas from third-party sources into our application. Desirable but not essential Experience bringing products to US Experience managing a browser product Experience productising user data Experience making complex data sets easy for B2C users to understand (e.g in FinTech) Experience with rewards platforms Qualifications 5+ years of product management experience, with a successful track record in fast-paced B2C or D2C mobile app businesses. Cross-platform experience with iOS, Android, and web apps, with a strong understanding of mobile app development processes and UI/UX design principles. Strong analytical skills and familiarity with analytics tools. Excellent stakeholder management and communication skills. Technical proficiency to collaborate effectively with engineering teams. Part of a fast growing company where you will have real responsibility and autonomy Stock options, so that you have a slice of the company and share in our success Your choice of computer hardware Access to a digital wellbeing platform to support your mental and physical health Hybrid role, 2 days per week in our London office. ️ Regular team days out Dog friendly office
May 04, 2024
Full time
About Us Since its launch in 2018, Gener8 has been at the forefront of the "open data" movement: the belief that people should be able to understand, control and be rewarded from their data. Gener8's consumer products include a web browser, browser extension, iOS and Android apps. Our products enable people to transparently and willingly share their data with Gener8, whilst preserving their privacy, so that we can create value from it for them. We are growing fast. With more than 300,000 new app downloads over the past few months alone. Every month our desktop browser racks up the equivalent of 250 yrs in time spent browsing on it. Gener8 was named "disruptor of the year" in 2022 by the Great British Entrepreneur Awards and our investors include 3 Dragons from BBC's Dragon's Den as well as personalities such as the rap star Tinie Tempah, former football manager Harry Redknapp and cricketer Chris Gayle to name a few. In 2023 we met with the Prime Minister at Downing street and were invited to become a member of the Government's new "Smart Data Council", shaping the future of data legislation in the UK. This role is a unique opportunity to join a fast growing business that is forging a new category (Personal Information Management Systems) with multi billion £ potential. About the Role We are seeking a talented Senior Product Manager to lead the development and enhancement of our B2C mobile apps on iOS and Android platforms. As the Senior Product Manager, you will play a pivotal role in shaping the future of our mobile products, driving innovation, and delivering impactful features that delight our users. A super collaborative, commercially focused b2c product manager with deep experience in User Journey Optimisation: Utilising A/B testing, personalisation, and user segmentation to enhance acquisition, conversion rates, retention, and lifetime value. New Feature Development: Proficiency in running effective discovery processes and building new features and propositions in a 0-1 environment, leveraging user feedback, market insights and competitive analysis. Cross-Platform Experience: Experience in managing iOS, Android, and web apps, with a keen understanding of mobile app development and UI/UX principles. Analytics & Optimisation: Utilising data analytics tools to monitor performance, derive insights, and optimise product metrics. Collaborate closely with cross-functional teams including design, engineering and marketing to define product vision, strategy, and roadmap for our B2C mobile apps and web platform. Stakeholder Management: Effectively communicating product vision, strategy, and roadmap to internal and external stakeholders. Technical Proficiency: Ability to map data flows and schemas from third-party sources into our application. Desirable but not essential Experience bringing products to US Experience managing a browser product Experience productising user data Experience making complex data sets easy for B2C users to understand (e.g in FinTech) Experience with rewards platforms Qualifications 5+ years of product management experience, with a successful track record in fast-paced B2C or D2C mobile app businesses. Cross-platform experience with iOS, Android, and web apps, with a strong understanding of mobile app development processes and UI/UX design principles. Strong analytical skills and familiarity with analytics tools. Excellent stakeholder management and communication skills. Technical proficiency to collaborate effectively with engineering teams. Part of a fast growing company where you will have real responsibility and autonomy Stock options, so that you have a slice of the company and share in our success Your choice of computer hardware Access to a digital wellbeing platform to support your mental and physical health Hybrid role, 2 days per week in our London office. ️ Regular team days out Dog friendly office
Senior IT Operations Analyst / Technology Operations Analyst / IT Ops Analyst / 3rd line support / Citrix / Azure Disrupt Agency are currently recruiting for an experienced, (Senior) IT Operations Analyst to join this amazing UK based Charity. The IT department are seeking a talented individual with recent and/or relevant IT Operations experience to join this growing team that supports the overall IT Operations excellence including process improvement, simplification/operational efficiency and succession planning. This department will also be integral in supporting various digital transformation and/or IT related change projects. The Senior IT Operations Analyst will be joining at a critical time of IT / technology change and transformation, so we are looking for someone who will be able to work in a complex and fast moving environment/organisation. IT Operations landscape and core duties: The IT department, support 7000 users across 900 locations, comprising of a comprehensive IT infrastructure delivering several line-of-business systems which reach out to all staff. The Senior IT Operations Analyst is a hands-on, supervisory role within a small team, who are responsible for operational excellence across the organisation's IT Infrastructure. The infrastructure comprises physical & virtual servers, backup and disaster recovery solutions, and cloud services. The role is to assist with the support and maintenance of the infrastructure, ensuring that the services and underpinning processes are efficient, effective, and meet agreed service levels while also being mindful of the future in supporting the overall strategy and vision of the organisation and it's employees to deliver the amazing work they do each day. In addition, the role will provide technical expertise and support to a variety of IT projects. You will have input to and support the IT Operations Manager to develop and implement best practice and efficient workflows that are both cost effective for the organisation yet deliver the quality of services that are needed. This is a real opportunity to support and help the IT Operations Manager to shape the organisation's IT Operations Excellence! IT Operations Analyst background/experience: Essentially we are looking for that breadth of experience across IT covering Service and Support. We need applicants to have worked up to 3rd line technical support previously for a minimum of 12 months and also have experience with Citrix PVS and Azure. We don't require you to be an expert but you will have the curiosity, interest and solutions/practical based approach to figuring out challenges to find the answers/solutions. Working with an exceptional and senior team of IT professionals you will be supported, engaged and developed in this role. We are looking for driven and motivated applicants who can think ahead, plan and build robust structured workflows that solve challenges or problems when they arise. Calm, collected and thoughtful with a real and genuine interest in technology and the desire to continuously learn and develop. You will ideally have achieved a recognised academic qualification (Degree or equivalent ), professional training and/or be able to showcase the relevant practical expertise gained through working in a similar position previously. You will understand the challenges experienced within IT Operations and how to support and drive efficiency within the current IT operations workflows. ITIL Training and/or experience of working within an ITIL environment will also be nice to have but not essential. IT Operations IT Landscape overview Server based computing (VDI) Skills/Experience VDI Infrastructure knowledge(Citrix, Azure Virtual desktop) VMware • Active Directory Networking protocols such as TCP/IP, DNS, & WINS Cloud technology Azure
May 03, 2024
Full time
Senior IT Operations Analyst / Technology Operations Analyst / IT Ops Analyst / 3rd line support / Citrix / Azure Disrupt Agency are currently recruiting for an experienced, (Senior) IT Operations Analyst to join this amazing UK based Charity. The IT department are seeking a talented individual with recent and/or relevant IT Operations experience to join this growing team that supports the overall IT Operations excellence including process improvement, simplification/operational efficiency and succession planning. This department will also be integral in supporting various digital transformation and/or IT related change projects. The Senior IT Operations Analyst will be joining at a critical time of IT / technology change and transformation, so we are looking for someone who will be able to work in a complex and fast moving environment/organisation. IT Operations landscape and core duties: The IT department, support 7000 users across 900 locations, comprising of a comprehensive IT infrastructure delivering several line-of-business systems which reach out to all staff. The Senior IT Operations Analyst is a hands-on, supervisory role within a small team, who are responsible for operational excellence across the organisation's IT Infrastructure. The infrastructure comprises physical & virtual servers, backup and disaster recovery solutions, and cloud services. The role is to assist with the support and maintenance of the infrastructure, ensuring that the services and underpinning processes are efficient, effective, and meet agreed service levels while also being mindful of the future in supporting the overall strategy and vision of the organisation and it's employees to deliver the amazing work they do each day. In addition, the role will provide technical expertise and support to a variety of IT projects. You will have input to and support the IT Operations Manager to develop and implement best practice and efficient workflows that are both cost effective for the organisation yet deliver the quality of services that are needed. This is a real opportunity to support and help the IT Operations Manager to shape the organisation's IT Operations Excellence! IT Operations Analyst background/experience: Essentially we are looking for that breadth of experience across IT covering Service and Support. We need applicants to have worked up to 3rd line technical support previously for a minimum of 12 months and also have experience with Citrix PVS and Azure. We don't require you to be an expert but you will have the curiosity, interest and solutions/practical based approach to figuring out challenges to find the answers/solutions. Working with an exceptional and senior team of IT professionals you will be supported, engaged and developed in this role. We are looking for driven and motivated applicants who can think ahead, plan and build robust structured workflows that solve challenges or problems when they arise. Calm, collected and thoughtful with a real and genuine interest in technology and the desire to continuously learn and develop. You will ideally have achieved a recognised academic qualification (Degree or equivalent ), professional training and/or be able to showcase the relevant practical expertise gained through working in a similar position previously. You will understand the challenges experienced within IT Operations and how to support and drive efficiency within the current IT operations workflows. ITIL Training and/or experience of working within an ITIL environment will also be nice to have but not essential. IT Operations IT Landscape overview Server based computing (VDI) Skills/Experience VDI Infrastructure knowledge(Citrix, Azure Virtual desktop) VMware • Active Directory Networking protocols such as TCP/IP, DNS, & WINS Cloud technology Azure
IT Engineer needed to cover one of our clients Schools in the Horsham area. Salary up to £25,000 + benefits - depending on experience. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Horsham Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 03, 2024
Full time
IT Engineer needed to cover one of our clients Schools in the Horsham area. Salary up to £25,000 + benefits - depending on experience. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Horsham Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team to provide 1st and 2nd line IT support. The successful candidate will offer excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
May 03, 2024
Full time
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team to provide 1st and 2nd line IT support. The successful candidate will offer excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
IT Engineer needed to cover one of our clients Schools in the Hassocks area. Salary £25,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 03, 2024
Full time
IT Engineer needed to cover one of our clients Schools in the Hassocks area. Salary £25,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Employer description: Iron Dome is a vibrant and passionate Managed Service Provider to clients in the Finance, Media and Retail industries. We pride ourselves on the fun, friendly and creative working environment we have achieved. Our aim is to keep the team equally as happy as our customers! Overview: We are looking to recruit someone who has a background in customer service. Someone who understands what it means to go the extra mile, and someone who wants to get started in IT. But most of all - because it is a big learning curve, we are looking for someone with drive and a passion to succeed. Responsibilities: Work as part of a team to provide technical support for customers' existing hardware and/or software installations and resolve as soon as reasonable possible using the resources available to you Answer customer phone calls, log support tickets and work on them through to resolution Assist to Build and Configure new hardware including Routers and Wireless, Switches, Servers, PC's and Laptops Install, configure and support Desktop Operating Systems (Windows 10 Professional or higher) as well as basic support for Server applications such as Microsoft email and database applications Respond to alerts from our monitoring system to provide Pro-Active maintenance, resulting in less outages and downtime for our customers What we are looking for: Skills and qualities: essential: A solid telephone manner - excellent communication skills An interest in IT and the desire to start and build a career with IT Support Solid understanding of Microsoft Desktop operating systems (Windows 10 or higher) Eagerness to learn more and get certified on our core products including Desktops, Servers and networking hardware Demonstrate a good level of troubleshooting and show the ability to diagnose and resolve potentially complex issues through to their resolution Excellent and friendly attitude when dealing with customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way customers can understand Excellent writing skills. Most of your work will be written and customer facing (emails, documentation etc.) Be able to demonstrate your ability to work as part of a team to resolve potentially complex issues, but also work on your own to perform installations and project work when required Desirable skills: As a Trainee Support Technician, you will learn from the team getting to grips with how to support our clients, answering telephone calls, building rapport and relationships, whilst solving their IT issues Whilst you will work towards a hybrid working arrangement, you will initially work full time from our offices located in Hersham, Surrey getting up to speed with the role Experience: Microsoft 365 related certifications CompTIA A+ Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: £16,500 per annum. Benefits: Small like minded team, happy to tech and mentor 24 days annual leave plus bank holidays Your birthday off each year A wellness and wellbeing plan Pension contribution after probation Onsite parking Company events More benefits are being added. If you're still reading, and the above sounds right up your street, get in touch. We are hiring not for skill but for attitude and in return offer a solid career in IT. Future prospects: Successfully complication of the Apprenticeship would ensure an interview for a senior IT role within the business with offer of significant increased salary. We offer an amazing opportunity to the right candidate. You get to learn a wide array of technologies and support principles. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 03, 2024
Full time
Employer description: Iron Dome is a vibrant and passionate Managed Service Provider to clients in the Finance, Media and Retail industries. We pride ourselves on the fun, friendly and creative working environment we have achieved. Our aim is to keep the team equally as happy as our customers! Overview: We are looking to recruit someone who has a background in customer service. Someone who understands what it means to go the extra mile, and someone who wants to get started in IT. But most of all - because it is a big learning curve, we are looking for someone with drive and a passion to succeed. Responsibilities: Work as part of a team to provide technical support for customers' existing hardware and/or software installations and resolve as soon as reasonable possible using the resources available to you Answer customer phone calls, log support tickets and work on them through to resolution Assist to Build and Configure new hardware including Routers and Wireless, Switches, Servers, PC's and Laptops Install, configure and support Desktop Operating Systems (Windows 10 Professional or higher) as well as basic support for Server applications such as Microsoft email and database applications Respond to alerts from our monitoring system to provide Pro-Active maintenance, resulting in less outages and downtime for our customers What we are looking for: Skills and qualities: essential: A solid telephone manner - excellent communication skills An interest in IT and the desire to start and build a career with IT Support Solid understanding of Microsoft Desktop operating systems (Windows 10 or higher) Eagerness to learn more and get certified on our core products including Desktops, Servers and networking hardware Demonstrate a good level of troubleshooting and show the ability to diagnose and resolve potentially complex issues through to their resolution Excellent and friendly attitude when dealing with customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way customers can understand Excellent writing skills. Most of your work will be written and customer facing (emails, documentation etc.) Be able to demonstrate your ability to work as part of a team to resolve potentially complex issues, but also work on your own to perform installations and project work when required Desirable skills: As a Trainee Support Technician, you will learn from the team getting to grips with how to support our clients, answering telephone calls, building rapport and relationships, whilst solving their IT issues Whilst you will work towards a hybrid working arrangement, you will initially work full time from our offices located in Hersham, Surrey getting up to speed with the role Experience: Microsoft 365 related certifications CompTIA A+ Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: £16,500 per annum. Benefits: Small like minded team, happy to tech and mentor 24 days annual leave plus bank holidays Your birthday off each year A wellness and wellbeing plan Pension contribution after probation Onsite parking Company events More benefits are being added. If you're still reading, and the above sounds right up your street, get in touch. We are hiring not for skill but for attitude and in return offer a solid career in IT. Future prospects: Successfully complication of the Apprenticeship would ensure an interview for a senior IT role within the business with offer of significant increased salary. We offer an amazing opportunity to the right candidate. You get to learn a wide array of technologies and support principles. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor's degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day's holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
May 03, 2024
Full time
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor's degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day's holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
Responsibilities Perform as a key member of the IT Infrastructure Team, working closely with other team members, and colleagues across the IT Department in order to support all systems and technical processes Update the internal knowledge base with both technical guides for colleagues, and system usage procedures to aid internal staff. Provide excellent customer service and support for internal staff via email, Teams or face-to-face Work collaboratively with both internal teams and 3rd party support services on diagnosing and troubleshooting issues related to the system environments. Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies. Understand the requirements of the business and suggest appropriate technologies to help deliver business goals. Essential Skills Passion for the technical challenge. Proven record of 3rd line technical support experience in a complex business environment. Proven track record of technical system implementation, both from an Infrastructure and Application perspective, covering multiple platforms and technologies. Excellent general experience with Microsoft technologies across the board. Windows 10 / 11 desktop OS deployment experience. Capturing, creating, and deploying OS images using SCCM or Windows Deployment Services (WDS). Windows Server OS implementation experience across multiple platform roles, including Active Directory, Group Policy management, Remote Desktop Services Desirable knowledge, or willingness to learn: Experience with implementing/updating Service Desk environments, ideally Jira, ensuring the ticketing system is maintained and kept fit for purpose. Experience with implementing/updating end-user Remote Access VPN systems, ideally Fortinet FortiClient EMS. Experience of working within a change control environment or financial institution. Experience of working within, or in collaboration with, a Software Development or DevOps environment. If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted in 7 days then we will not be progressing with your application. Thank you for your understanding
May 03, 2024
Contractor
Responsibilities Perform as a key member of the IT Infrastructure Team, working closely with other team members, and colleagues across the IT Department in order to support all systems and technical processes Update the internal knowledge base with both technical guides for colleagues, and system usage procedures to aid internal staff. Provide excellent customer service and support for internal staff via email, Teams or face-to-face Work collaboratively with both internal teams and 3rd party support services on diagnosing and troubleshooting issues related to the system environments. Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies. Understand the requirements of the business and suggest appropriate technologies to help deliver business goals. Essential Skills Passion for the technical challenge. Proven record of 3rd line technical support experience in a complex business environment. Proven track record of technical system implementation, both from an Infrastructure and Application perspective, covering multiple platforms and technologies. Excellent general experience with Microsoft technologies across the board. Windows 10 / 11 desktop OS deployment experience. Capturing, creating, and deploying OS images using SCCM or Windows Deployment Services (WDS). Windows Server OS implementation experience across multiple platform roles, including Active Directory, Group Policy management, Remote Desktop Services Desirable knowledge, or willingness to learn: Experience with implementing/updating Service Desk environments, ideally Jira, ensuring the ticketing system is maintained and kept fit for purpose. Experience with implementing/updating end-user Remote Access VPN systems, ideally Fortinet FortiClient EMS. Experience of working within a change control environment or financial institution. Experience of working within, or in collaboration with, a Software Development or DevOps environment. If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted in 7 days then we will not be progressing with your application. Thank you for your understanding
Employer description: Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure ; Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 ; Responsibilities: Supporting and maintaining clients IT systems and providing efficient desktop support to all business users Using technical knowledge to resolve any IT related faults quickly and efficiently Providing remote technical support to clients Managing the return and repair process for equipment returned to Krome offices Creating and managing support tickets Assisting Senior teams with project work Updating the Service Delivery team on progress of work Managing project tickets Required skills: Previous experience in a similar role and/or relevant IT qualification Technological knowledge Analytical thinking/problem solving Computer networking Installation and decommission You will be required to travel to different site visits - travel costs will be covered Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: Monday to Friday, 9am - ; Benefits: Flexible annual leave package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private medical insurance (after 5 years' service) Learning and development programme, aimed to support career progression Monthly employee recognition awards (extra days holiday or Amazon voucher rewards) Long service recognition awards Complimentary breakfast, tea & coffee and fresh fruit available Fully stocked beer/wine fridge for Friday after work drinks Discounted corporate gym membership Cycle to work scheme Shower facilities Free private car park Staff break room with pool table Modern, open plan, office environment Quarterly company-funded social events Company-funded participation in our charity events (voluntary) Electric vehicle charging points are available at our Chertsey Head Office Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ;Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
May 03, 2024
Full time
Employer description: Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure ; Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 ; Responsibilities: Supporting and maintaining clients IT systems and providing efficient desktop support to all business users Using technical knowledge to resolve any IT related faults quickly and efficiently Providing remote technical support to clients Managing the return and repair process for equipment returned to Krome offices Creating and managing support tickets Assisting Senior teams with project work Updating the Service Delivery team on progress of work Managing project tickets Required skills: Previous experience in a similar role and/or relevant IT qualification Technological knowledge Analytical thinking/problem solving Computer networking Installation and decommission You will be required to travel to different site visits - travel costs will be covered Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: Monday to Friday, 9am - ; Benefits: Flexible annual leave package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private medical insurance (after 5 years' service) Learning and development programme, aimed to support career progression Monthly employee recognition awards (extra days holiday or Amazon voucher rewards) Long service recognition awards Complimentary breakfast, tea & coffee and fresh fruit available Fully stocked beer/wine fridge for Friday after work drinks Discounted corporate gym membership Cycle to work scheme Shower facilities Free private car park Staff break room with pool table Modern, open plan, office environment Quarterly company-funded social events Company-funded participation in our charity events (voluntary) Electric vehicle charging points are available at our Chertsey Head Office Future prospects: 90% of QA Apprentices secure permanent employment after finishing their ;Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Senior IT Hardware Technician - £37,500-£40,000 + £4,500 car allowance Bournemouth An opportunity to join a leading organisation headquartered in Bournemouth as the Senior IT Hardware Technician. The role will play a key role in sourcing, configuring. deploying and supporting IT hardware for the business. You will have managerial responsibilities over one other Hardware Technician and together drive change and efficiency in supporting business hardware requirements. Some of the key responsibilities will include: Hardware setup and support Laptops, desktops, mobile devices, routers, switches, access points Builds, installations and ongoing support Asset Management Procurement of hardware and managing stock levels Maintaining inventory records Team Management Line management, coaching, 1-2-1 s of a junior permanent Hardware Technician and other temporary technicians Does this sound like you? 3 years + experience providing IT hardware support Confident in building and deploying mobile devices and laptops Ability to configure and install switches and routers Great communication and teamwork skills An ITIL qualification / MCP cert or similar would be a bonus The role will be based out of the Bournemouth head office with very occasional visits to regional sites, so a car and driving license will be required.
May 03, 2024
Full time
Senior IT Hardware Technician - £37,500-£40,000 + £4,500 car allowance Bournemouth An opportunity to join a leading organisation headquartered in Bournemouth as the Senior IT Hardware Technician. The role will play a key role in sourcing, configuring. deploying and supporting IT hardware for the business. You will have managerial responsibilities over one other Hardware Technician and together drive change and efficiency in supporting business hardware requirements. Some of the key responsibilities will include: Hardware setup and support Laptops, desktops, mobile devices, routers, switches, access points Builds, installations and ongoing support Asset Management Procurement of hardware and managing stock levels Maintaining inventory records Team Management Line management, coaching, 1-2-1 s of a junior permanent Hardware Technician and other temporary technicians Does this sound like you? 3 years + experience providing IT hardware support Confident in building and deploying mobile devices and laptops Ability to configure and install switches and routers Great communication and teamwork skills An ITIL qualification / MCP cert or similar would be a bonus The role will be based out of the Bournemouth head office with very occasional visits to regional sites, so a car and driving license will be required.
Senior IT Technician Cotteswold Dairy are looking to fill a brand new role with a strong, confident and knowledgeable professional who is looking for a challenging role in which they can grow and develop. Deputising for the IT Manager, you will deliver first-class technical support. Supporting the Information and Communication Technology (ICT) requirements of Cotteswold Dairy both at Head Office and across our regional Depots, you will work closely with the external Information Technology (IT) support companies as well as a part of the IT team and in-house projects. An exciting time for the business, we are currently transitioning to new software in our Sales departments which requires additional support, coaching, data input and rigorous reporting. You will excel at fault finding, providing first and second line support for technical issues across network, printer, desktop & laptops; oversee and mentor our IT Technician and liaising with third party ICT service and software providers. You will work to proactively improve and streamline internal workflows, identifying opportunities to replace extraneous process or implement new solutions. Confident to deal with all levels of the business from office staff and sales teams to field staff, management and directors, you will be adept at communicating in clear language, imparting complex ideas and methodology in laymen s terms. You will be required to travel to other depots in order to provide in-person support, and as such a full UK driving licence and access to a vehicle is a requirement of this role. Senior IT Technician Skills The ideal candidate will be level 4/5 ICT, Business and Project Management qualified, and be able to demonstrate a minimum of two years relevant experienced and continued professional development. You will demonstrate strong knowledge of Office 365 including MS Teams; and possess high level Excel Skills including advanced Macro & Visual Basic programming abilities. You will possess excellent planning and organisation skills with an eye for detail, an ability to grasp concepts and think creatively to identify areas for improvement. The Senior IT Technician Role Based at head office in Tewkesbury, travelling to our regional depots and reporting to the IT Manager, your role will cover: Co-ordination of systems, software and hardware The timely delivery of projects Fault finding and implementation of solutions Accurate and detailed reporting Ensuring compliance with applicable laws, codes of practice and regulations Maintenance and development of infrastructure Deputising for the IT Manager in their absence Supervision and mentorship of the IT Technician Please see the job description for full details of this role (available on (url removed)/careers) Company Benefits We also offer benefits including: Competitive salary with scope to train and advance within the business 22 days holiday plus Bank Holidays Additional day of holiday after 3 years service Refer a friend - potentially receive £500 Cycle to work scheme Discounted products, including doorstep delivery where available Group personal pension scheme (4% employee, 4.5% employer) Health and wellbeing benefit via Simply Health To be considered for this fantastic opportunity as a Senior IT Technician please click apply now
May 03, 2024
Full time
Senior IT Technician Cotteswold Dairy are looking to fill a brand new role with a strong, confident and knowledgeable professional who is looking for a challenging role in which they can grow and develop. Deputising for the IT Manager, you will deliver first-class technical support. Supporting the Information and Communication Technology (ICT) requirements of Cotteswold Dairy both at Head Office and across our regional Depots, you will work closely with the external Information Technology (IT) support companies as well as a part of the IT team and in-house projects. An exciting time for the business, we are currently transitioning to new software in our Sales departments which requires additional support, coaching, data input and rigorous reporting. You will excel at fault finding, providing first and second line support for technical issues across network, printer, desktop & laptops; oversee and mentor our IT Technician and liaising with third party ICT service and software providers. You will work to proactively improve and streamline internal workflows, identifying opportunities to replace extraneous process or implement new solutions. Confident to deal with all levels of the business from office staff and sales teams to field staff, management and directors, you will be adept at communicating in clear language, imparting complex ideas and methodology in laymen s terms. You will be required to travel to other depots in order to provide in-person support, and as such a full UK driving licence and access to a vehicle is a requirement of this role. Senior IT Technician Skills The ideal candidate will be level 4/5 ICT, Business and Project Management qualified, and be able to demonstrate a minimum of two years relevant experienced and continued professional development. You will demonstrate strong knowledge of Office 365 including MS Teams; and possess high level Excel Skills including advanced Macro & Visual Basic programming abilities. You will possess excellent planning and organisation skills with an eye for detail, an ability to grasp concepts and think creatively to identify areas for improvement. The Senior IT Technician Role Based at head office in Tewkesbury, travelling to our regional depots and reporting to the IT Manager, your role will cover: Co-ordination of systems, software and hardware The timely delivery of projects Fault finding and implementation of solutions Accurate and detailed reporting Ensuring compliance with applicable laws, codes of practice and regulations Maintenance and development of infrastructure Deputising for the IT Manager in their absence Supervision and mentorship of the IT Technician Please see the job description for full details of this role (available on (url removed)/careers) Company Benefits We also offer benefits including: Competitive salary with scope to train and advance within the business 22 days holiday plus Bank Holidays Additional day of holiday after 3 years service Refer a friend - potentially receive £500 Cycle to work scheme Discounted products, including doorstep delivery where available Group personal pension scheme (4% employee, 4.5% employer) Health and wellbeing benefit via Simply Health To be considered for this fantastic opportunity as a Senior IT Technician please click apply now
We're on the hunt for an energetic IT Support Engineer to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere. Great benefits including free lunches! Position Summary: You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key stakeholders. You will also play a pivotal role in the development and enforcement of IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework. Principal Duties: Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary. Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to facilitate swift resolutions. Work in concert with First Line Technicians and the broader team to deliver superior IT support services. Record and oversee support tickets, maintaining detailed records and ensuring clear communication with users. Support the upkeep of the institution's AV equipment and offer technical assistance for various school events and assemblies. Aid in the oversight and deployment of mobile devices, ensuring secure management and access to essential resources. Required Skills and Experience: Proven background in a comparable IT support position, ideally within an academic setting. Technological expertise with Windows desktop OS, iOS, and Google Workspace. Knowledge of helpdesk or ticketing systems and experience with mobile device management (MDM) solutions. Exceptional problem-solving abilities with a knack for quick and effective issue resolution. Outstanding communication and team collaboration skills, with a proven track record of positive interactions within a team environment. Submit Your Application Now! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
May 03, 2024
Full time
We're on the hunt for an energetic IT Support Engineer to become part of our client's dedicated team in a highly respected educational institution. This role is a stellar chance for an ambitious individual eager to thrive in a vibrant and cooperative atmosphere. Great benefits including free lunches! Position Summary: You'll play a crucial role within the IT department as an IT Support Technician, reporting directly to the senior engineering team. Your main duty involves offering comprehensive first and second-level technical assistance to a diverse user group, including faculty, students, parents, and other key stakeholders. You will also play a pivotal role in the development and enforcement of IT strategies, processes, and initiatives, guaranteeing the seamless functioning of the institution's IT framework. Principal Duties: Swiftly address IT queries submitted via the support desk, providing first and second-tier support as necessary. Identify and troubleshoot technical issues effectively, with a protocol for escalating intricate matters to facilitate swift resolutions. Work in concert with First Line Technicians and the broader team to deliver superior IT support services. Record and oversee support tickets, maintaining detailed records and ensuring clear communication with users. Support the upkeep of the institution's AV equipment and offer technical assistance for various school events and assemblies. Aid in the oversight and deployment of mobile devices, ensuring secure management and access to essential resources. Required Skills and Experience: Proven background in a comparable IT support position, ideally within an academic setting. Technological expertise with Windows desktop OS, iOS, and Google Workspace. Knowledge of helpdesk or ticketing systems and experience with mobile device management (MDM) solutions. Exceptional problem-solving abilities with a knack for quick and effective issue resolution. Outstanding communication and team collaboration skills, with a proven track record of positive interactions within a team environment. Submit Your Application Now! About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Are you an experience Senior Desktop Engineer/IT Manager? If so, I have an exciting opportunity for you with a top Media client based in Essex/London. The role is a permanent position with a salary of up to 42K available for the right candidate. The role is a fully onsite, with the majority of the time in the Harlow office but 1x a fortnight you will travel to their London office. They do currently outsource their IT requirements to a third part but are looking for someone to come in and support with the below areas. Responsibilities: Liaise with internal staff, key clients, and 3rd party services to assess and determine IT issues and ensure they are resolved. Support reporting requirements across the company. Manage hardware including both assessment and purchase of new and replacement hardware. Support set up of new users. Advise on and manage IT budget; assist with planning of future IT support and hardware spend. Required Skills/Experience: Highly organised multitasker with exceptional attention to detail. Brilliant communicator (phone manner & writing skills). Strong Desktop Engineer/IT Manager experience (must have technical experience). Experience with hardware management. Evidence of managing 3rd party service relationships. Experience with budget management. Preferred Skills/Experience: Interest in/knowledge of music. German language speaker (not essential).
May 03, 2024
Full time
Are you an experience Senior Desktop Engineer/IT Manager? If so, I have an exciting opportunity for you with a top Media client based in Essex/London. The role is a permanent position with a salary of up to 42K available for the right candidate. The role is a fully onsite, with the majority of the time in the Harlow office but 1x a fortnight you will travel to their London office. They do currently outsource their IT requirements to a third part but are looking for someone to come in and support with the below areas. Responsibilities: Liaise with internal staff, key clients, and 3rd party services to assess and determine IT issues and ensure they are resolved. Support reporting requirements across the company. Manage hardware including both assessment and purchase of new and replacement hardware. Support set up of new users. Advise on and manage IT budget; assist with planning of future IT support and hardware spend. Required Skills/Experience: Highly organised multitasker with exceptional attention to detail. Brilliant communicator (phone manner & writing skills). Strong Desktop Engineer/IT Manager experience (must have technical experience). Experience with hardware management. Evidence of managing 3rd party service relationships. Experience with budget management. Preferred Skills/Experience: Interest in/knowledge of music. German language speaker (not essential).
Role: 3rd Line / Senior Support Engineer Area: Ripley, Derbyshire Salary: 40,000 - 60,000 I have a fantastic opportunity for a 3rd Line Support / Senior Support IT Engineer to join a growing client in the Ripley area. My client is looking for an enthusiastic 3rd Line Engineer, who is wanting to take their career to the next level. This is a fantastic opportunity for an IT Professional to join one of the most prestigious IT companies, who are at the forefront of the Managed Services industry. This is a versatile position, which will involve operating as an escalation point at 3rd Line Level for the Service Desk team, and working closely with Senior Engineers across Projects and Infrastructure. Ideal candidates will have experience in Azure, Microsoft 365, Office 365, Servers, and 3rd Line Support within an MSP environment. This role will involve acting as a senior point for all escalations on the service desk. You will be exposed to the latest technology in the market, as well as being constantly enrolled in the company's training programs, and up-to-date certifications to develop your skillset and progression. Skillset - Windows 10/11 Microsoft 365 (Including Administration & Migration) Existing 3rd Line Experience Office 365 Configuration and Administration Azure Configuration and Administration Azure - Virtual Desktop / Networking VMware / Hyper-V Hands on Server work Active Directory Project / Infrastructure Experience If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up to date version of your CV in response to the email found below Equally, if you are looking for something slightly different, please do not hesitate to get your CV across to me or call for a chat about your situation. To apply, send me your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team, and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 03, 2024
Full time
Role: 3rd Line / Senior Support Engineer Area: Ripley, Derbyshire Salary: 40,000 - 60,000 I have a fantastic opportunity for a 3rd Line Support / Senior Support IT Engineer to join a growing client in the Ripley area. My client is looking for an enthusiastic 3rd Line Engineer, who is wanting to take their career to the next level. This is a fantastic opportunity for an IT Professional to join one of the most prestigious IT companies, who are at the forefront of the Managed Services industry. This is a versatile position, which will involve operating as an escalation point at 3rd Line Level for the Service Desk team, and working closely with Senior Engineers across Projects and Infrastructure. Ideal candidates will have experience in Azure, Microsoft 365, Office 365, Servers, and 3rd Line Support within an MSP environment. This role will involve acting as a senior point for all escalations on the service desk. You will be exposed to the latest technology in the market, as well as being constantly enrolled in the company's training programs, and up-to-date certifications to develop your skillset and progression. Skillset - Windows 10/11 Microsoft 365 (Including Administration & Migration) Existing 3rd Line Experience Office 365 Configuration and Administration Azure Configuration and Administration Azure - Virtual Desktop / Networking VMware / Hyper-V Hands on Server work Active Directory Project / Infrastructure Experience If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up to date version of your CV in response to the email found below Equally, if you are looking for something slightly different, please do not hesitate to get your CV across to me or call for a chat about your situation. To apply, send me your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team, and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
We are looking for a Senior Desktop Engineer to support our client, based on their site in London. The successful candidate should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. Key responsibilities are to deliver 2nd and 3rd line PC support, project management, VIP and AV support, asset & stock management, and perform to the Service Level Agreements (SLA). Working closely with the Technical Lead and respective teams to maintain a collaborative structure which is capable of blending BAU and VIP support with short term projects and ad-hoc requests, where scoped and agreed. Due to the nature of our client's work, the successful candidate must already hold or be able to obtain SC security clearance. As a Senior Desktop Engineer you will: Manage day to day short term projects and ad-hoc requests Engage with and support meetings: team meetings, scoping meetings and project meetings Assist the Team Lead to document processes, update the Site Management Guide, and maintain the SharePoint Be a point of contact for escalations, participate in escalation chats and meetings to resolve issues where required Understand support for VIPs and the stresses and priorities of our customer and our own support teams Spend up to 60% of your time on project & team management Provide cover for the Team Lead when on annual leave What we're looking for: Knowledge of current and past Microsoft Windows operating systems Knowledge and experience using Microsoft 365, Active Directory, Azure & Intune Experience in Windows imaging techniques (Network & Local) Experience supporting mobile devices, Android & IOS Experience of working with AV systems Software & Hardware break/fix support Experience in troubleshooting technical issues Previous experience with VIP support Professional verbal and written communication skills Ability to foster creativity, individual contribution, and team collaboration Desirable skills / experience: Flexibility and have a can-do attitude Vendor hardware repair accreditation Windows accreditation ITIL foundation Working as part of the FDS team you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Flexible benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support Apply now for consideration! By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.
May 03, 2024
Full time
We are looking for a Senior Desktop Engineer to support our client, based on their site in London. The successful candidate should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. Key responsibilities are to deliver 2nd and 3rd line PC support, project management, VIP and AV support, asset & stock management, and perform to the Service Level Agreements (SLA). Working closely with the Technical Lead and respective teams to maintain a collaborative structure which is capable of blending BAU and VIP support with short term projects and ad-hoc requests, where scoped and agreed. Due to the nature of our client's work, the successful candidate must already hold or be able to obtain SC security clearance. As a Senior Desktop Engineer you will: Manage day to day short term projects and ad-hoc requests Engage with and support meetings: team meetings, scoping meetings and project meetings Assist the Team Lead to document processes, update the Site Management Guide, and maintain the SharePoint Be a point of contact for escalations, participate in escalation chats and meetings to resolve issues where required Understand support for VIPs and the stresses and priorities of our customer and our own support teams Spend up to 60% of your time on project & team management Provide cover for the Team Lead when on annual leave What we're looking for: Knowledge of current and past Microsoft Windows operating systems Knowledge and experience using Microsoft 365, Active Directory, Azure & Intune Experience in Windows imaging techniques (Network & Local) Experience supporting mobile devices, Android & IOS Experience of working with AV systems Software & Hardware break/fix support Experience in troubleshooting technical issues Previous experience with VIP support Professional verbal and written communication skills Ability to foster creativity, individual contribution, and team collaboration Desirable skills / experience: Flexibility and have a can-do attitude Vendor hardware repair accreditation Windows accreditation ITIL foundation Working as part of the FDS team you will gain access to a large library of training courses and accreditations to help further your skills and development. As an FDS Employee you will benefit from: Flexible benefits including, private medial and health insurance, basic cover paid by employer Free eye test vouchers Company pension scheme Income protection after 6 months service should you be off work due to serious illness 23 days holiday rising by 1 day per year to max 25 Option to purchase / sell additional holiday Life insurance Employee Assistance Programme, free confidential advise covering a range of areas including mental health and financial support Apply now for consideration! By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed on our website.
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina The Skills You'll Need: Mandarin andEnglish fluent, Solid IT Engineering experience within banking/financial services. Your New Salary: Competitive Depending on experience Hybrid 1 day at home. Perm Start: ASAP Report to: DeputyHead of IT Mandarin Speaking IT Senior Engineer - What You'll be Doing Each Day: Assist IT deputy head to draft IT manuals, procedures, guidelines of production management include IT infrastructure and IT systems (hardware and software). To make plans for IT infrastructure and systems on the basis of understanding, analysis and forecasting of demands of the various departments, make sure the performance and capacity of IT infrastructure can meet the requirement of business development and system stability. Implement IT infrastructure and systems include servers, storage, network device, backup system, AD, WSUS, UPS, power plant, phone, printer, etc. In charge of virtual system maintenance include vCenter, ESXi, vmware, Ctrix etc. Guide and train bank staff with IT knowledge. Supervise the security program of the computer and telecommunications systems and delegate powers to authorized users. Formulate computer disaster recovery plans and arrange for relevant tests to ensure that the plan is compliant with the regulator s requirements. Liaise with HO and Data Center in relation to the task of IT Systems. Prepare reports to HO and Data Centre. Arrange the Disaster Recovery IT service when necessary. Mandarin Speaking IT Senior Engineer - The Skills You'll Need to Succeed: At least 5 years IT engineering experience Microsoft Server and Desktop operating systems (2019/2012 Server/Win10) Core Microsoft Infrastructure technologies and solutions (Exchange, AD, RDS, DFS) Systems Virtualisation (VMware, vSphere, Hyper-V) Backup technologies (Veeam, Backup Exec, System Recovery, Endpoint Protection, LTO) Server hardware maintenance and troubleshooting Hardware firewalls and router configuration Switching (HP, Cisco, Juniper) System and network monitoring. Qualifications (Desirable): MCSA-Microsoft Windows Server 2008/2012/Office365 MCSE- Microsoft Certified Solution Expert MCITP-Microsoft Certified IT Professional VMware Certified Professional CCNA/CCNP. Job status: Permanent Start date: ASAP Working hours: 9 to 5 with flexibility when necessary. Working style: 4 days in the office, 1 day at home Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
May 03, 2024
Full time
To see more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina The Skills You'll Need: Mandarin andEnglish fluent, Solid IT Engineering experience within banking/financial services. Your New Salary: Competitive Depending on experience Hybrid 1 day at home. Perm Start: ASAP Report to: DeputyHead of IT Mandarin Speaking IT Senior Engineer - What You'll be Doing Each Day: Assist IT deputy head to draft IT manuals, procedures, guidelines of production management include IT infrastructure and IT systems (hardware and software). To make plans for IT infrastructure and systems on the basis of understanding, analysis and forecasting of demands of the various departments, make sure the performance and capacity of IT infrastructure can meet the requirement of business development and system stability. Implement IT infrastructure and systems include servers, storage, network device, backup system, AD, WSUS, UPS, power plant, phone, printer, etc. In charge of virtual system maintenance include vCenter, ESXi, vmware, Ctrix etc. Guide and train bank staff with IT knowledge. Supervise the security program of the computer and telecommunications systems and delegate powers to authorized users. Formulate computer disaster recovery plans and arrange for relevant tests to ensure that the plan is compliant with the regulator s requirements. Liaise with HO and Data Center in relation to the task of IT Systems. Prepare reports to HO and Data Centre. Arrange the Disaster Recovery IT service when necessary. Mandarin Speaking IT Senior Engineer - The Skills You'll Need to Succeed: At least 5 years IT engineering experience Microsoft Server and Desktop operating systems (2019/2012 Server/Win10) Core Microsoft Infrastructure technologies and solutions (Exchange, AD, RDS, DFS) Systems Virtualisation (VMware, vSphere, Hyper-V) Backup technologies (Veeam, Backup Exec, System Recovery, Endpoint Protection, LTO) Server hardware maintenance and troubleshooting Hardware firewalls and router configuration Switching (HP, Cisco, Juniper) System and network monitoring. Qualifications (Desirable): MCSA-Microsoft Windows Server 2008/2012/Office365 MCSE- Microsoft Certified Solution Expert MCITP-Microsoft Certified IT Professional VMware Certified Professional CCNA/CCNP. Job status: Permanent Start date: ASAP Working hours: 9 to 5 with flexibility when necessary. Working style: 4 days in the office, 1 day at home Please view all our Team China jobs at people-first-recruitment Please follow us on Linkedin: people-first-team-china We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Software Engineer Mane Contract Services Chertsey, England, United Kingdom (On-site) Software Engineer - HYBRID (3 days onsite) Sector: Defense Location: Surrey Salary: 50,000 - 60,000 (Depending on Experience) Benefits Include: Flexible Working Paid Overtime, Private Medical Care Relocation Package Our client is on the lookout for a Software Engineer to become an integral part of their Maritime Communications design and development team. The core responsibility of this Software Engineer position is to proficiently translate intricate software requirements into innovative and effective software design solutions. This role offers a unique and challenging avenue for a skilled professional like yourself to contribute significantly to the clients cutting-edge projects. Software Engineer Responsibilities; In-depth knowledge and experience in all aspects of software design and development. Proficient in various high-level programming languages including C++, C, and Java Experience with embedded and desktop operating systems including Linux, Windows etc. Previous use of Visual Studio and Enterprise Architect would be advantageous. Can evaluate, mitigate and manage software engineering risks across projects for which you will be directly/indirectly responsible. You will: Software design, development and review (from concept to final product) for a range of systems from small embedded single processors through to multi-processor networked systems. Work with systems and hardware engineers to develop multi-discipline solutions, including the definition of software/hardware and software/firmware interfaces. Meet technical requirements through all phases of design, integration and leading to customer acceptance Undertake the duties of a Software lead where additional support may be required on projects, bids and product development activities Data Analysis experience OR Sonar/Acoustic Data Analysis experience/understanding Strong relevant experience in C++ (3-4 years) Experience understanding and using Defence Systems and Gateways Experience creating design documentation Ability to understand Linux Ability to obtain higher UK Security Clearance will be required for this position. If you are interested in this Senior Software Engineer opportunity please contact Samantha Negbenebor on (url removed)
May 03, 2024
Full time
Software Engineer Mane Contract Services Chertsey, England, United Kingdom (On-site) Software Engineer - HYBRID (3 days onsite) Sector: Defense Location: Surrey Salary: 50,000 - 60,000 (Depending on Experience) Benefits Include: Flexible Working Paid Overtime, Private Medical Care Relocation Package Our client is on the lookout for a Software Engineer to become an integral part of their Maritime Communications design and development team. The core responsibility of this Software Engineer position is to proficiently translate intricate software requirements into innovative and effective software design solutions. This role offers a unique and challenging avenue for a skilled professional like yourself to contribute significantly to the clients cutting-edge projects. Software Engineer Responsibilities; In-depth knowledge and experience in all aspects of software design and development. Proficient in various high-level programming languages including C++, C, and Java Experience with embedded and desktop operating systems including Linux, Windows etc. Previous use of Visual Studio and Enterprise Architect would be advantageous. Can evaluate, mitigate and manage software engineering risks across projects for which you will be directly/indirectly responsible. You will: Software design, development and review (from concept to final product) for a range of systems from small embedded single processors through to multi-processor networked systems. Work with systems and hardware engineers to develop multi-discipline solutions, including the definition of software/hardware and software/firmware interfaces. Meet technical requirements through all phases of design, integration and leading to customer acceptance Undertake the duties of a Software lead where additional support may be required on projects, bids and product development activities Data Analysis experience OR Sonar/Acoustic Data Analysis experience/understanding Strong relevant experience in C++ (3-4 years) Experience understanding and using Defence Systems and Gateways Experience creating design documentation Ability to understand Linux Ability to obtain higher UK Security Clearance will be required for this position. If you are interested in this Senior Software Engineer opportunity please contact Samantha Negbenebor on (url removed)
Opus People Solutions are seeking an 3rd Line Infrastructure Team Lead on a full time, permanent basis in Rugby. This is a senior hands-on position within the IT and Digital Services team delivering management and service activities in line with departmental standards, guidelines, defined delivery frameworks and operating practices. You will be looking after a team of 3. You will bring your technical knowledge to implementation, deployment, and support of critical systems. Using your experience, you will also contribute to the continuous development of IT Infrastructure. You will need knowledge of the following: Microsoft 365 and ADFS Hybrid Exchange Online Virtual Server Environment Email and network filtering devices. Active Directory & Group Policy IP Telephone Service. Virtual Desktop Infrastructure Tape & Cloud Server Backups Storage Area Networks Server Room Environment Disaster Recovery planning and implementation Sound good? Now, the benefits : Generous holiday entitlement Local government pension scheme Cycle to work scheme Car salary sacrifice scheme What are you waiting for? A pply today . (If your CV isn't up to date, don't worry too much, send what you have and we'll work from there.) Please note, each application will get a response.
May 03, 2024
Full time
Opus People Solutions are seeking an 3rd Line Infrastructure Team Lead on a full time, permanent basis in Rugby. This is a senior hands-on position within the IT and Digital Services team delivering management and service activities in line with departmental standards, guidelines, defined delivery frameworks and operating practices. You will be looking after a team of 3. You will bring your technical knowledge to implementation, deployment, and support of critical systems. Using your experience, you will also contribute to the continuous development of IT Infrastructure. You will need knowledge of the following: Microsoft 365 and ADFS Hybrid Exchange Online Virtual Server Environment Email and network filtering devices. Active Directory & Group Policy IP Telephone Service. Virtual Desktop Infrastructure Tape & Cloud Server Backups Storage Area Networks Server Room Environment Disaster Recovery planning and implementation Sound good? Now, the benefits : Generous holiday entitlement Local government pension scheme Cycle to work scheme Car salary sacrifice scheme What are you waiting for? A pply today . (If your CV isn't up to date, don't worry too much, send what you have and we'll work from there.) Please note, each application will get a response.