Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
AV Technician 3 months contract (Inside IR35) to start with and potential to get converted to fulltime role after London (5 days onsite) General AV Meeting Room Support Ensure all multi-media/presentation rooms are maintained in good working order AV equipment setup and support. Presentation/multi-media meeting room support, including duration support Assist with support for multi-media broadcasting Quick response to emergency/ad-hoc requests Assist where possible with IT related enquiries during supports. Escalate issues if required Arrange equipment loans and hire to meet client specification Faults Room Checks Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure Ensure that all faults are reported in the correct way and in a timely manner Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly Assist with first and second line fault repairs Carry out all power down/up when required, usually involving out-of-hours overtime commitments Follow-up on issues reported to aid resolution General Duties Advise colleagues on best practice Provide feedback on communication issues and service improvements Focus on service/operational issues for review Assist with training of new starters and freelancers Build and maintain client relationships Be flexible and assist the Workplace team (non AV) when required Manual handling tasks will be required when necessary for moving equipment Attend meetings with global AV teams to discuss service and operations issues The Audio Visual Technician's performance reviews will be led by Kinly and TCS. At these reviews the following will be discussed: Technician's performance onsite Skills Audit Training requirements Equipment failure logs GCS is acting as an Employment Business in relation to this vacancy.
May 04, 2024
Contractor
AV Technician 3 months contract (Inside IR35) to start with and potential to get converted to fulltime role after London (5 days onsite) General AV Meeting Room Support Ensure all multi-media/presentation rooms are maintained in good working order AV equipment setup and support. Presentation/multi-media meeting room support, including duration support Assist with support for multi-media broadcasting Quick response to emergency/ad-hoc requests Assist where possible with IT related enquiries during supports. Escalate issues if required Arrange equipment loans and hire to meet client specification Faults Room Checks Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure Ensure that all faults are reported in the correct way and in a timely manner Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly Assist with first and second line fault repairs Carry out all power down/up when required, usually involving out-of-hours overtime commitments Follow-up on issues reported to aid resolution General Duties Advise colleagues on best practice Provide feedback on communication issues and service improvements Focus on service/operational issues for review Assist with training of new starters and freelancers Build and maintain client relationships Be flexible and assist the Workplace team (non AV) when required Manual handling tasks will be required when necessary for moving equipment Attend meetings with global AV teams to discuss service and operations issues The Audio Visual Technician's performance reviews will be led by Kinly and TCS. At these reviews the following will be discussed: Technician's performance onsite Skills Audit Training requirements Equipment failure logs GCS is acting as an Employment Business in relation to this vacancy.
Are you an experienced IT Technician looking for your next position? Our client, a market leading education technology provider, are seeking an IT Technician to join their team. This exciting opportunity involves looking after multiple sites based in the Liverpool area where you'll be responsible for overseeing multiple schools IT. To be a great fit for this role you must have around 3 years experience in a similar IT Support role and have had exposure to the tech below Responsibilities: Making regular visits to school sites in the Liverpool area Visits can vary from IT Networking through to end user support requests Complete and escalate incoming requests remote and face to face on site Participate in project work Work closely with other departments to help with the consultancy side of the client work Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Firewall knowledge and experience Active Directory and Azure AD experience InTune device Management VMware and Hyper-V experience (Desirable) Windows Server Previous educational experience or relevant qualifications are a bonus Full UK License and access to own car Benefits: Training and Development plans Certifications paid for Allocated free time for personal learning Company laptop and phone Business fuel allowance (45p per mile) Monday - Friday (8:00am - 5:30pm) Hybrid - Home based and Client Visits in Liverpool Job Title: IT Technician Salary: GBP 23,000 - 29,000 DOE Location: 75% site based in the Liverpool and 25% based from home We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on . BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
May 03, 2024
Full time
Are you an experienced IT Technician looking for your next position? Our client, a market leading education technology provider, are seeking an IT Technician to join their team. This exciting opportunity involves looking after multiple sites based in the Liverpool area where you'll be responsible for overseeing multiple schools IT. To be a great fit for this role you must have around 3 years experience in a similar IT Support role and have had exposure to the tech below Responsibilities: Making regular visits to school sites in the Liverpool area Visits can vary from IT Networking through to end user support requests Complete and escalate incoming requests remote and face to face on site Participate in project work Work closely with other departments to help with the consultancy side of the client work Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Firewall knowledge and experience Active Directory and Azure AD experience InTune device Management VMware and Hyper-V experience (Desirable) Windows Server Previous educational experience or relevant qualifications are a bonus Full UK License and access to own car Benefits: Training and Development plans Certifications paid for Allocated free time for personal learning Company laptop and phone Business fuel allowance (45p per mile) Monday - Friday (8:00am - 5:30pm) Hybrid - Home based and Client Visits in Liverpool Job Title: IT Technician Salary: GBP 23,000 - 29,000 DOE Location: 75% site based in the Liverpool and 25% based from home We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on . BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Working with the IT team you will be involved in providing general IT support for users alongside, implementing changes to our existing bespoke software. As part of the development aspect of your role you will be involved in all stages of the cycle from assisting with identifying user requirements through, planning, development and testing allowing you to gain knowledge of all aspect of computer use within the company. For suitable candidates, the company would provide funding for a relevant course at a suitable college or university. This will allow a suitable candidate to get paid while gaining knowledge and obtain greater qualifications with no worry about future debt. Key Responsibilities: Answer telephone calls to the IT department providing 1st line technical support to staff. Undertake routine maintenance to computer systems. Develop new features for our in-house software applications. Undertake software testing on internally developed applications. Any other duties required to assist the IT team. Required Skills: Good computer skills preferably shown via a GCSE in computer science or an equivalent course. Good knowledge of Microsoft applications including Windows, Excel and Outlook. Knowledge of computer programming (in particular Visual Basic or C#) would be an advantage, but training will be provided. Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working Hours: 5 hours Monday to Friday, flexible working hours Benefits: Great starting salary with yearly advancements. Profit related bonus scheme, tax free. Branded workwear allowance. Able to access a host of additional entitlements through a benefit portal. On site parking Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 03, 2024
Full time
Working with the IT team you will be involved in providing general IT support for users alongside, implementing changes to our existing bespoke software. As part of the development aspect of your role you will be involved in all stages of the cycle from assisting with identifying user requirements through, planning, development and testing allowing you to gain knowledge of all aspect of computer use within the company. For suitable candidates, the company would provide funding for a relevant course at a suitable college or university. This will allow a suitable candidate to get paid while gaining knowledge and obtain greater qualifications with no worry about future debt. Key Responsibilities: Answer telephone calls to the IT department providing 1st line technical support to staff. Undertake routine maintenance to computer systems. Develop new features for our in-house software applications. Undertake software testing on internally developed applications. Any other duties required to assist the IT team. Required Skills: Good computer skills preferably shown via a GCSE in computer science or an equivalent course. Good knowledge of Microsoft applications including Windows, Excel and Outlook. Knowledge of computer programming (in particular Visual Basic or C#) would be an advantage, but training will be provided. Entry Requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working Hours: 5 hours Monday to Friday, flexible working hours Benefits: Great starting salary with yearly advancements. Profit related bonus scheme, tax free. Branded workwear allowance. Able to access a host of additional entitlements through a benefit portal. On site parking Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Do you possess a knack for solving tech-related challenges while prioritizing top-notch customer service? Flourish in dynamic, fast-paced settings? If your answer is yes, we have an exhilarating chance for you to launch your IT career! Overview : I have an excellent opportunity to for a proactive and enthusiastic 1st Line Service Desk Technician. As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently. Key Responsibilities: Respond to incoming service desk calls, emails, and tickets in a timely and professional manner. Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices. Diagnose and troubleshoot technical problems, escalating more complex issues to the appropriate teams. Log all support activities and resolutions accurately in the ticketing system. Set up and configure user accounts, permissions, and access rights. Assist with basic network and system administration tasks as required. Ensure all IT equipment and systems adhere to security policies and procedures. Requirements : Previous experience in a customer service or technical support role is preferred but not essential. Basic knowledge of Microsoft Windows operating systems and Office 365. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively under pressure and prioritize tasks. Enthusiasm for learning and developing new skills in the IT field. Benefits : Health and wellness benefits. Friendly and supportive work environment. HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration.
May 03, 2024
Full time
Do you possess a knack for solving tech-related challenges while prioritizing top-notch customer service? Flourish in dynamic, fast-paced settings? If your answer is yes, we have an exhilarating chance for you to launch your IT career! Overview : I have an excellent opportunity to for a proactive and enthusiastic 1st Line Service Desk Technician. As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently. Key Responsibilities: Respond to incoming service desk calls, emails, and tickets in a timely and professional manner. Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices. Diagnose and troubleshoot technical problems, escalating more complex issues to the appropriate teams. Log all support activities and resolutions accurately in the ticketing system. Set up and configure user accounts, permissions, and access rights. Assist with basic network and system administration tasks as required. Ensure all IT equipment and systems adhere to security policies and procedures. Requirements : Previous experience in a customer service or technical support role is preferred but not essential. Basic knowledge of Microsoft Windows operating systems and Office 365. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively under pressure and prioritize tasks. Enthusiasm for learning and developing new skills in the IT field. Benefits : Health and wellness benefits. Friendly and supportive work environment. HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration.
Field Technician required for my client based in Basingstoke for a permanent role paying £30-35k. The ideal candidate will stem from a Field based role but this is not essential. You will be given a pool car to travel to locations which are mainly London M3 corridor and Slough. We provide hardware break fix on-site services for a vast multitude of vendors either with direct manufacturer support or as a third party maintainer. You will be involved with direct communications to both end customers and channel/manufacturer partners to support primarily enterprise servers and storage with some networking products. The majority of work will be backed by internal cross training from existing engineers, with some vendor supplied certification courses, but a background in field service for computing products is desired. Each day will always contain something new and challenging with support from an experienced team looking to advance your understanding and skills to troubleshoot and repair products. For more information please send your CV.
May 03, 2024
Full time
Field Technician required for my client based in Basingstoke for a permanent role paying £30-35k. The ideal candidate will stem from a Field based role but this is not essential. You will be given a pool car to travel to locations which are mainly London M3 corridor and Slough. We provide hardware break fix on-site services for a vast multitude of vendors either with direct manufacturer support or as a third party maintainer. You will be involved with direct communications to both end customers and channel/manufacturer partners to support primarily enterprise servers and storage with some networking products. The majority of work will be backed by internal cross training from existing engineers, with some vendor supplied certification courses, but a background in field service for computing products is desired. Each day will always contain something new and challenging with support from an experienced team looking to advance your understanding and skills to troubleshoot and repair products. For more information please send your CV.
Get Staffed Online Recruitment Limited
Melton Mowbray, Leicestershire
Do you have a passion for technology and solving technical challenges Do you have experience working in IT and are looking for an opportunity to progress your skillset If so, this role could be for you! About Our Client Our client is expanding their awesome team by offering the position of an IT Service Desk Technician at their rapidly expanding MSP (Managed Services provider) in Melton Mowbray. The successful candidate will become a valued member of a small but powerful IT team, providing first class IT Support services to a wide variety of customers. They will primarily be tasked with engaging directly with customers and providing technical support both remotely and occasionally on-site, as well as helping to foster client relationships and assisting with project implementation where necessary. Main responsibilities for the IT Support Technician: Provide end user technical support and assistance both remotely and occasionally on-site. Configuration and maintenance of PC's, Printers, Servers, and cabinets/networking equipment. Record all activities within a PSA & Ticketing system. Assist with implementation and delivery of IT Projects. Develop and maintain existing relationships with a handful of clients. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the IT Support Technician role will: Have at least 1 years' experience of professionally supporting desktops and carrying out basic server administration, preferably within a Managed Services IT environment. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems and faults. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Possess an enthusiastic 'can-do' attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a general understanding of Networking & DNS, telephony systems, and website/email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Preferable (but not essential) experience: A wide variety of experience resolving and diagnosing Windows 10 issues Microsoft 365 administration (Exchange, SharePoint) Administering Microsoft Windows Server as well as basic Active Directory and Group Policy knowledge An understanding of TCP/IP networking and related infrastructure. Microsoft 365 Cloud Services (Azure AD, Intune) Knowledge of VoIP Telephony (SIP Traffic) Webhosting technologies (cPanel/WHM, MySQL) Linux CLI administration Why Join Competitive Salary: £26,000.00-£32,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans. Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on/around your birthday Discounts and free food options Free on-site parking Regular team events, from Go-Karting and Escape Rooms to social dinners. Supplemental Information Work Schedule: 8:30am-5pm Monday to FridayLocation Requirements: Ability to commute to Melton Mowbray, LE13 0RQEducation: GCSE or equivalent requiredLicence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send your CV - our client looks forward to meeting you!
May 03, 2024
Full time
Do you have a passion for technology and solving technical challenges Do you have experience working in IT and are looking for an opportunity to progress your skillset If so, this role could be for you! About Our Client Our client is expanding their awesome team by offering the position of an IT Service Desk Technician at their rapidly expanding MSP (Managed Services provider) in Melton Mowbray. The successful candidate will become a valued member of a small but powerful IT team, providing first class IT Support services to a wide variety of customers. They will primarily be tasked with engaging directly with customers and providing technical support both remotely and occasionally on-site, as well as helping to foster client relationships and assisting with project implementation where necessary. Main responsibilities for the IT Support Technician: Provide end user technical support and assistance both remotely and occasionally on-site. Configuration and maintenance of PC's, Printers, Servers, and cabinets/networking equipment. Record all activities within a PSA & Ticketing system. Assist with implementation and delivery of IT Projects. Develop and maintain existing relationships with a handful of clients. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the IT Support Technician role will: Have at least 1 years' experience of professionally supporting desktops and carrying out basic server administration, preferably within a Managed Services IT environment. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems and faults. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Possess an enthusiastic 'can-do' attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a general understanding of Networking & DNS, telephony systems, and website/email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Preferable (but not essential) experience: A wide variety of experience resolving and diagnosing Windows 10 issues Microsoft 365 administration (Exchange, SharePoint) Administering Microsoft Windows Server as well as basic Active Directory and Group Policy knowledge An understanding of TCP/IP networking and related infrastructure. Microsoft 365 Cloud Services (Azure AD, Intune) Knowledge of VoIP Telephony (SIP Traffic) Webhosting technologies (cPanel/WHM, MySQL) Linux CLI administration Why Join Competitive Salary: £26,000.00-£32,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans. Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on/around your birthday Discounts and free food options Free on-site parking Regular team events, from Go-Karting and Escape Rooms to social dinners. Supplemental Information Work Schedule: 8:30am-5pm Monday to FridayLocation Requirements: Ability to commute to Melton Mowbray, LE13 0RQEducation: GCSE or equivalent requiredLicence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send your CV - our client looks forward to meeting you!
Test Technician Are you looking for a dynamic role where you can showcase your technical skills and contribute to the development of cutting-edge technology? Look no further! Our client, a leading technology company based in South Woodham Ferrers, is seeking a Test Technician to join their team. If you have a passion for testing and the drive to excel in a fast-paced environment, this could be the perfect opportunity for you. Responsibilities: Conducting quality checks to ensure they meet quality and performance standards. Collaborating closely with colleagues to analyse test results and identify areas for improvement. Developing and implementing test procedures and protocols to ensure consistency and accuracy. Troubleshooting and repairing electronic equipment as needed. Maintaining and calibrating test equipment to ensure accuracy and reliability. Documenting test results and producing reports for analysis and future reference. Requirements: Previous experience as a Test Technician or a similar role in a technical setting. Strong analytical and problem-solving skills. Excellent attention to detail and meticulousness in following procedures. Ability to work effectively both independently and as part of a team. Good communication skills to effectively collaborate with team members and provide clear reports. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 03, 2024
Full time
Test Technician Are you looking for a dynamic role where you can showcase your technical skills and contribute to the development of cutting-edge technology? Look no further! Our client, a leading technology company based in South Woodham Ferrers, is seeking a Test Technician to join their team. If you have a passion for testing and the drive to excel in a fast-paced environment, this could be the perfect opportunity for you. Responsibilities: Conducting quality checks to ensure they meet quality and performance standards. Collaborating closely with colleagues to analyse test results and identify areas for improvement. Developing and implementing test procedures and protocols to ensure consistency and accuracy. Troubleshooting and repairing electronic equipment as needed. Maintaining and calibrating test equipment to ensure accuracy and reliability. Documenting test results and producing reports for analysis and future reference. Requirements: Previous experience as a Test Technician or a similar role in a technical setting. Strong analytical and problem-solving skills. Excellent attention to detail and meticulousness in following procedures. Ability to work effectively both independently and as part of a team. Good communication skills to effectively collaborate with team members and provide clear reports. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
IT Support Technician Exeter, Devon (with flexible and hybrid working options) About Us With offices in Exeter, Teignmouth and Newton Abbot, Tozers Solicitors LLP is looking for an IT Support Technician to join their team on a full-time, permanent basis.With 30 partners and 190 staff across our offices, we offer unrivalled legal services to businesses and individuals, both locally and nationally. The Benefits - Salary of £22,620 per annum- 25 days' holiday, plus bank holidays, with the option to buy or sell up to five days- Pension- Travel loan scheme- Charity and social responsibility scheme- Extra holiday at Christmas- Flexible and hybrid working optionsThis is a fantastic opportunity for an IT enthusiast with plenty of knowledge that they are itching to turn into a career to join one of the leading law firms in the South West.We'll invest in you and your development through a range of fantastic training programmes, equipping you with all the expertise you need to make a success of your new role. We know that our people are our strongest asset, and this is reflected in our commitment to your success.What's more, you can rest assured that your work/life balance is our top priority. You'll be rewarded with a great range of benefits, plenty of fun social events and flexible working options to ensure you can thrive in and outside of work. The Role As an IT Support Technician, you will be responsible for providing excellent first line technical support to our staff.Following initial training, you will ensure that our IT systems operate smoothly. You'll learn how to deal with support tickets, troubleshoot issues and support the implementation of new hardware and software.Additionally, you'll assist with development projects, the administration of internal software and databases, provide IT end user training and test new products before they're launched. About You To be considered as an IT Support Technician, you will need:- A keen interest and aptitude in IT- Team working skills, as well as the willingness to work independently- Organisational and communication skills- At a minimum, a relevant IT or computing qualification such as an A-Level, a BTEC or an HNDAdditionally, you will need some understanding of the following gained from your studies, work experience or a similar environment:- Microsoft Active Directory and Group Policy- Microsoft Windows 10- Microsoft Office 365- Windows Server 2012/2016/2019/2022- Microsoft Exchange Online- Microsoft Skype for Business- Microsoft Teams- Microsoft SharePoint- MimecastThe closing date for this role is the 31st May 2024.Other organisations may call this role 1st Line IT Support Technician, Junior IT Technician, Helpdesk Technician, Trainee IT Engineer, Junior Desktop Support Engineer, or Trainee 1st Line Support Engineer.Webrecruit and Tozers Solicitors LLP are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you want to develop an engaging career with our accredited organisation as an IT Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
May 03, 2024
Full time
IT Support Technician Exeter, Devon (with flexible and hybrid working options) About Us With offices in Exeter, Teignmouth and Newton Abbot, Tozers Solicitors LLP is looking for an IT Support Technician to join their team on a full-time, permanent basis.With 30 partners and 190 staff across our offices, we offer unrivalled legal services to businesses and individuals, both locally and nationally. The Benefits - Salary of £22,620 per annum- 25 days' holiday, plus bank holidays, with the option to buy or sell up to five days- Pension- Travel loan scheme- Charity and social responsibility scheme- Extra holiday at Christmas- Flexible and hybrid working optionsThis is a fantastic opportunity for an IT enthusiast with plenty of knowledge that they are itching to turn into a career to join one of the leading law firms in the South West.We'll invest in you and your development through a range of fantastic training programmes, equipping you with all the expertise you need to make a success of your new role. We know that our people are our strongest asset, and this is reflected in our commitment to your success.What's more, you can rest assured that your work/life balance is our top priority. You'll be rewarded with a great range of benefits, plenty of fun social events and flexible working options to ensure you can thrive in and outside of work. The Role As an IT Support Technician, you will be responsible for providing excellent first line technical support to our staff.Following initial training, you will ensure that our IT systems operate smoothly. You'll learn how to deal with support tickets, troubleshoot issues and support the implementation of new hardware and software.Additionally, you'll assist with development projects, the administration of internal software and databases, provide IT end user training and test new products before they're launched. About You To be considered as an IT Support Technician, you will need:- A keen interest and aptitude in IT- Team working skills, as well as the willingness to work independently- Organisational and communication skills- At a minimum, a relevant IT or computing qualification such as an A-Level, a BTEC or an HNDAdditionally, you will need some understanding of the following gained from your studies, work experience or a similar environment:- Microsoft Active Directory and Group Policy- Microsoft Windows 10- Microsoft Office 365- Windows Server 2012/2016/2019/2022- Microsoft Exchange Online- Microsoft Skype for Business- Microsoft Teams- Microsoft SharePoint- MimecastThe closing date for this role is the 31st May 2024.Other organisations may call this role 1st Line IT Support Technician, Junior IT Technician, Helpdesk Technician, Trainee IT Engineer, Junior Desktop Support Engineer, or Trainee 1st Line Support Engineer.Webrecruit and Tozers Solicitors LLP are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you want to develop an engaging career with our accredited organisation as an IT Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team to provide 1st and 2nd line IT support. The successful candidate will offer excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
May 03, 2024
Full time
Butler Rose is looking for a proactive and customer-focused IT Support Technician to join a friendly team to provide 1st and 2nd line IT support. The successful candidate will offer excellent customer service on various computer applications and platforms. You will troubleshoot issues, provide advice on appropriate actions, and assist with general duties assigned by the IT department. Key Responsibilities: Receive, log, prioritise, allocate, and resolve Service Desk/Remote Managed Service alerts/calls from end users. Discuss reported problems with customers, gather relevant information, and guide customers through diagnostic procedures to identify the root cause of issues. Escalate unresolved incidents to internal resolver teams and third-party suppliers. Keep end customers informed of the status and progress of incidents and requests in a timely manner. Research, isolate, and resolve routine customer problems, escalating more complex issues to internal resolver teams and third-party suppliers. Handle all calls in accordance with defined Service Level Agreements and current Customer Service procedures. Utilise Service Desk/Remote Management tools, reference materials, and other resources effectively to aid problem resolution. Build, configure, and deploy new desktops, laptops, mobile devices, and peripherals. Collaborate with Senior Engineers on projects when necessary. Experience Required: Previous experience working in a Service Desk environment. Excellent organisational and communication skills, and a professional telephone manner. Basic User & Security Group Active Directory administration. Strong knowledge of Microsoft-based operating systems, particularly Windows 10 OS and Office 365. Experience in using and troubleshooting Outlook 2016 within a network environment. Experience supporting and administering Android and iOS devices. Knowledge and experience in supporting MAC OS related operating systems and hardware. Experience administering remote access software (e.g., LogMeIn). Experience in network troubleshooting with WAN, LAN, VoIP (CISCO), Video, and Audio conferencing. Customer-focused, team-oriented with a positive attitude and a '1st time right' mentality. Desirable Knowledge/Skills: ITIL V3 qualified to foundation level. MCITP - Microsoft Certified IT Professional. Knowledge of a broad range of technologies. Good knowledge of industry best practices and methodologies. Experience liaising with business areas to understand priorities and associated impacts. Excellent benefits package with some hybrid working available To Apply: Please submit your CV showcasing the required experience for the vacancy. We look forward to receiving your application. Butler Rose is committed to equality in the workplace and is an equal opportunity employer.Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.
Fisher German LLP
Ashby-de-la-zouch, Leicestershire
The Team & Focus of the Role The GIS team work on projects across the country and across all divisions on the business. The team's work is the key stone to a lot of projects. The team utilise a lot of technology, including FME, to be able to deliver the GIS and data solutions to their clients and colleagues. Their work Their work covers many areas of this specialism from creating maps and geographic datasets to field-based data capture, using FME to streamline and automate processes wherever possible. We are looking for a new member of the team with experience in FME to support the data solutions services growth to clients and internally within the business. The successful candidate will have knowledge of FME Form and be able to build their own workspaces. They will have experience of working with ESRI Arc Pro and they may have experience of working with FME Flow or use of Python. They will have a passion to automate processes and find better ways of working. This a full-time (37.5 hours) permanent role, based at our Estates office in Ashby. We also operate a hybrid working policy. In return, beyond your base salary you will be included in: A discretionary bonus scheme A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus your birthday off and two extra half days allocated for Christmas Eve & New Years Eve Enhanced maternity, paternity, adoption and shared parental leave An online money saving portal and access to a 24/7 mental health & wellbeing service. Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: Working with ArcGIS Pro on GIS projects for a wide range of clients from small one-off plans to major national projects. Preparing data for projects from initial stages of collating OS data, Land Registry data and client data Preparing plans and mail merge data to support large project deliveries for land referencing Managing individual requests via our ticketing system Liaison direct with both internal and external clients for both existing ongoing work and new work streams. Be able to build simple FME Form Workspaces and may have experience of FME Flow. May have experience of using and writing scripts in Python or other relevant languages. The successful candidate will have 2 years' experience in GIS role Fully proficient on ArcGIS Pro Experience using FME Form Able to manage workloads on multiple projects at once. Able to communicate with both internal clients and external clients. Keen problem solver, able to think of innovative solutions to geospatial data challenges Desirable Experience using FME Flow Knowledge of Geoserver Experience in programming language (Python, R or Similar) GNSS/Land Survey Experience Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 6-property market sectors; rural, commercial, development, residential, infrastructure services and sustainable energy. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer.
May 03, 2024
Full time
The Team & Focus of the Role The GIS team work on projects across the country and across all divisions on the business. The team's work is the key stone to a lot of projects. The team utilise a lot of technology, including FME, to be able to deliver the GIS and data solutions to their clients and colleagues. Their work Their work covers many areas of this specialism from creating maps and geographic datasets to field-based data capture, using FME to streamline and automate processes wherever possible. We are looking for a new member of the team with experience in FME to support the data solutions services growth to clients and internally within the business. The successful candidate will have knowledge of FME Form and be able to build their own workspaces. They will have experience of working with ESRI Arc Pro and they may have experience of working with FME Flow or use of Python. They will have a passion to automate processes and find better ways of working. This a full-time (37.5 hours) permanent role, based at our Estates office in Ashby. We also operate a hybrid working policy. In return, beyond your base salary you will be included in: A discretionary bonus scheme A generous holiday scheme which commences at 25 days with a sliding scale up to 30 days plus your birthday off and two extra half days allocated for Christmas Eve & New Years Eve Enhanced maternity, paternity, adoption and shared parental leave An online money saving portal and access to a 24/7 mental health & wellbeing service. Volunteering Leave equating to 2 days per year (pro rata if you're part-time) Duties will include: Working with ArcGIS Pro on GIS projects for a wide range of clients from small one-off plans to major national projects. Preparing data for projects from initial stages of collating OS data, Land Registry data and client data Preparing plans and mail merge data to support large project deliveries for land referencing Managing individual requests via our ticketing system Liaison direct with both internal and external clients for both existing ongoing work and new work streams. Be able to build simple FME Form Workspaces and may have experience of FME Flow. May have experience of using and writing scripts in Python or other relevant languages. The successful candidate will have 2 years' experience in GIS role Fully proficient on ArcGIS Pro Experience using FME Form Able to manage workloads on multiple projects at once. Able to communicate with both internal clients and external clients. Keen problem solver, able to think of innovative solutions to geospatial data challenges Desirable Experience using FME Flow Knowledge of Geoserver Experience in programming language (Python, R or Similar) GNSS/Land Survey Experience Why Fisher German? We've been around for a while, but it doesn't mean we are behind the times! Across our office network we offer a hybrid working approach to help our colleagues design their working day to suit their diaries. Some days you might be in the office enjoying a collaborative team day, and other days might see you focussing on project work at home. Wherever you choose to work, you'll be part of a social and digitally connected workforce with the chance to get involved in a variety of activities, like sports events, pop-up bars, BBQs, CPD days, live leadership updates on Zoom, picnics in the park and lots more. What's not to love? We work hard but we also have lots of fun! If that sounds like something you would enjoy, then please get in touch. We have a history going back as far as 1830 but have been Fisher German since 2000. We operate UK wide advising and managing a range of client portfolios with national visibility across all the 6-property market sectors; rural, commercial, development, residential, infrastructure services and sustainable energy. Bring Yourself to Work It's simple really, we are passionate about what we do, and we want you to be driven to succeed with us. For this to happen, you need to feel supported and included which is why we're proud to be an Equal Opportunities Employer.
Logic Resourcing Group
Stoke-on-trent, Staffordshire
We're recruiting on behalf of a small yet established IT company that offers a friendly & supportive team environment along with the flexibility of office & remote working. As an IT Support Technician, you'll be an integral part of the team and you'll provide remote and on-site technical IT assistance to businesses throughout Staffordshire and Cheshire. Other responsibilities include: Setting up, configuring and installing a variety of hardware and software. Ensuring security upgrades and antivirus installations are applied and kept up to date. Fault finding, troubleshooting and repairing hardware and software issues. What you'll need: Previous experience within a similar Desktop Support Technician / IT Support Engineer role A driving license with access to a vehicle as there will be occasional travel to clients' sites A positive, friendly and collaborative attitude with a willingness to 'get stuck in' Other Information: Salary : Up to £32,000 Working Hours : Monday to Friday - 08:30am - 17:30pm Holidays : 23 Days Holiday + Bank Holidays Onsite Parking Tea, Coffee and Kitchen facilities provided Company Pension
May 03, 2024
Full time
We're recruiting on behalf of a small yet established IT company that offers a friendly & supportive team environment along with the flexibility of office & remote working. As an IT Support Technician, you'll be an integral part of the team and you'll provide remote and on-site technical IT assistance to businesses throughout Staffordshire and Cheshire. Other responsibilities include: Setting up, configuring and installing a variety of hardware and software. Ensuring security upgrades and antivirus installations are applied and kept up to date. Fault finding, troubleshooting and repairing hardware and software issues. What you'll need: Previous experience within a similar Desktop Support Technician / IT Support Engineer role A driving license with access to a vehicle as there will be occasional travel to clients' sites A positive, friendly and collaborative attitude with a willingness to 'get stuck in' Other Information: Salary : Up to £32,000 Working Hours : Monday to Friday - 08:30am - 17:30pm Holidays : 23 Days Holiday + Bank Holidays Onsite Parking Tea, Coffee and Kitchen facilities provided Company Pension
In Technology Group Limited
Redditch, Worcestershire
Role: 1st Line Support Engineer Location: Redditch Salary: £22,000 - £26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 03, 2024
Full time
Role: 1st Line Support Engineer Location: Redditch Salary: £22,000 - £26,000 + Progression Guaranteed! Interviewing Immediately - Apply Now Are you at the start of your IT career and looking for the next step up the IT ladder? Then look no further as my client are looking for a bright and hungry IT Support Engineer who is looking to progress there career in IT. The perfect candidate will have experience in Active Directory, Windows Server, O365 and Networking (DNS,DHCP,TCP/IP). Other technologies are beneficial but they can be taught to someone with the right attitude. My clients offer an amazing training programme which will catapult you to 2nd/3rd line in no time! Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Beneficial: 1 Year's Helpdesk Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Jordan com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills, and a track record in a 2nd line engineer role. This MSP offer great career progression within their company. This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
May 03, 2024
Full time
Position: 2nd Line Service Desk Engineer - Hybrid Reporting to: Service Desk Team Leader Our client is looking for a positive, forward-thinking team player, to join their Service Desk team, as a 2nd line Service Desk Engineer. Our client is in the top 10 MSPs in the world and specialise in providing fully managed IT services to a diverse clientele across the globe. This role will involve working closely with Service Desk technicians to address complex issues across a wide array of technologies. The ideal candidate will have advanced technical skills, and a track record in a 2nd line engineer role. This MSP offer great career progression within their company. This role requires an individual who can: Diagnose and resolve 2nd line assigned and escalated support tickets within target resolution times. Diagnose and resolve NOC tickets (from the monitoring of clients' systems) within target resolution times. Provide face-to-face technical support by attending pre-scheduled client site visits. Accurately classify and prioritise tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Regularly communicate to client end-users and their IT Officers progress towards resolution ensuring they are updated throughout the lifecycle of a ticket. Identify recurring IT issues affecting our clients where a permanent fix is required. Documenting useable technical and instructional guides and maintaining the IT Knowledge Management system Always provide excellent customer service and an excellent customer experience. Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes. Liaise with partners and third-party vendors to resolve customer issues. Supporting, mentoring, training and developing the team of 1st Line Analysts Keep yourself updated, and share with your colleagues, the latest technological and cyber-security advancements and changes to technologies used by our clients. Obtain Microsoft & other related technical certifications. Knowledge, Skills & Experience Required: Knowledge of and experience troubleshooting and supporting the following technologies: Windows Server (On-premise and Azure) Administration of Active Directory (On-premise and Azure), Group Policy, Office 365 and SharePoint Microsoft Exchange platform Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, V-Sphere) Backup & DR solutions Cyber-security technologies and issues (Incident response, EDR, MFA, AV) Citrix environments, both end user and core architecture (Virtual Desktops & Apps, Netscaler, Director, Studio) Strong networking knowledge (TCP/IP, DNS, DHCP, Active Directory, RDS, Group Policy, LAN, WAN, Wireless, Switches, Routers) Advanced skills in Windows OS, MAC OSX & Microsoft Office issues Experience in configuring and supporting mobile devices. The ability to configure, administer and support Windows and MAC devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner UK driving license
Job Title: Customer Installation Engineer Location : Sheffield Salary: Competitive Job Type: Full Time, Permanent Overview: Come Join TNS's Customer Installation team. We are a team of highly skilled and committed Network Technicians tasked with delivering the highest quality solutions for our customers across our global network. Our mission statement is to deliver "Right First Time & On Time". At TNS, we provide mission critical, managed network solutions to clients in the Payments and Financial Service Markets that allow them to transact across highly secure, reliable, and high-speed solutions globally. Responsibilities: Customer Installation Technicians are engaged in the delivery (configuration, installation, testing and acceptance) of circuits and various types of TNS network devices. The Technician also provides support for internal TNS teams and for customers who are in the process of activating services on the TNS network. This is a technical position and requires an ability to combine independent working, sometimes outside of business hours, with a willingness to contribute to team objectives and maintain high standards whilst delivering business growth as part of TNS overall corporate strategy. The ideal candidate will not only do the job to the highest level of quality but will also proactively look to develop (through change of process/procedure or development of scripts/automation) ways of increasing quality and efficiency in how we deliver our services. The Job Responsibilities Include: Support customers during router installation and associated activities, including patch cabling and cross connects, and work closely with Field Technicians on installation, configuration and troubleshooting tasks Remain logged into the Installations phone queue during business hours to take calls from customer engineers at the point of device installation Take responsibility for the shared mailbox, ensuring emails are responded to in a timely manner and archival processes are followed Works with telecommunication companies to turn up circuits. Circuits include but not limited to: leased line DS0, DS1, DS1 hubs, DS3, DS3 hubs, OC3+, Ethernet, Frame Relay, DSL, ISDN, VPN, MPLS Ensure Remedy database integrity is always maintained and highlight where existing data requires updating Proactively highlight where processes can be made more efficient and consider the use of automation tools as necessary Provide updates to technical documentation for the Customer Implementation Group to ensure each customer solution is provided to Operations support groups in a timely manner Build and consolidate professional working relationships with technical peers within customer organisations and with other similar TNS teams around the globe Keep abreast of changes to TNS infrastructure and strategic direction and incorporate into existing processes as necessary Take an active role in understanding new TNS products and service offerings including changes to proprietary software functionality and operation. Use time management tools to assist with project task tracking and reporting Qualifications: Required: Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities. Proven experience in working concurrently on several reasonably complex assignments with minimal guidance. Working experience in Networking Understanding of and experience in the delivery of mission critical services using Broadband and/or Mobile connectivity. Effectively communicates information verbally and in writing in a clear and coherent manner. Fluent English written and verbal is required. Alternative language is also a benefit, in particular Spanish, French, and Italian. Must be able to work in a fast-paced environment and manage a variety of responsibilities at the same time. Role Level is dependent on qualifications and experience - Minimum 1 years' experience in a similar role is required. Desirable: Experience in the installation and configuration of one or more of these router types - Cisco, Juniper, Digi, Virtual Access, Fortinet A point-of-sale (POS), ATM, banking or finance industry background A Bachelor degree (US) or Higher National Diploma, HND (UK) CCNA, JNCIA, Linux Admin, ITIL Foundations/Service Delivery or Other Networking education/certifications Experienced user of MS Office applications - Outlook, Excel, Word, PowerPoint, Visio Experience with Remedy and Salesforce Mobile carrier data connectivity solution implementation/support PSTN technologies TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Field Service Engineer, Service Engineer, Garage Equipment technician, Field Service Technician, Service Technician, Garage Engineering Technician, Field Maintenance Engineer, Field Maintenance Technician, Mechanical Engineer, Mechanical Technician, Electrical Engineer, Electrical Technician, Repair Engineer, Repair Technician, Fitter will also be considered for this role.
May 03, 2024
Full time
Job Title: Customer Installation Engineer Location : Sheffield Salary: Competitive Job Type: Full Time, Permanent Overview: Come Join TNS's Customer Installation team. We are a team of highly skilled and committed Network Technicians tasked with delivering the highest quality solutions for our customers across our global network. Our mission statement is to deliver "Right First Time & On Time". At TNS, we provide mission critical, managed network solutions to clients in the Payments and Financial Service Markets that allow them to transact across highly secure, reliable, and high-speed solutions globally. Responsibilities: Customer Installation Technicians are engaged in the delivery (configuration, installation, testing and acceptance) of circuits and various types of TNS network devices. The Technician also provides support for internal TNS teams and for customers who are in the process of activating services on the TNS network. This is a technical position and requires an ability to combine independent working, sometimes outside of business hours, with a willingness to contribute to team objectives and maintain high standards whilst delivering business growth as part of TNS overall corporate strategy. The ideal candidate will not only do the job to the highest level of quality but will also proactively look to develop (through change of process/procedure or development of scripts/automation) ways of increasing quality and efficiency in how we deliver our services. The Job Responsibilities Include: Support customers during router installation and associated activities, including patch cabling and cross connects, and work closely with Field Technicians on installation, configuration and troubleshooting tasks Remain logged into the Installations phone queue during business hours to take calls from customer engineers at the point of device installation Take responsibility for the shared mailbox, ensuring emails are responded to in a timely manner and archival processes are followed Works with telecommunication companies to turn up circuits. Circuits include but not limited to: leased line DS0, DS1, DS1 hubs, DS3, DS3 hubs, OC3+, Ethernet, Frame Relay, DSL, ISDN, VPN, MPLS Ensure Remedy database integrity is always maintained and highlight where existing data requires updating Proactively highlight where processes can be made more efficient and consider the use of automation tools as necessary Provide updates to technical documentation for the Customer Implementation Group to ensure each customer solution is provided to Operations support groups in a timely manner Build and consolidate professional working relationships with technical peers within customer organisations and with other similar TNS teams around the globe Keep abreast of changes to TNS infrastructure and strategic direction and incorporate into existing processes as necessary Take an active role in understanding new TNS products and service offerings including changes to proprietary software functionality and operation. Use time management tools to assist with project task tracking and reporting Qualifications: Required: Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities. Proven experience in working concurrently on several reasonably complex assignments with minimal guidance. Working experience in Networking Understanding of and experience in the delivery of mission critical services using Broadband and/or Mobile connectivity. Effectively communicates information verbally and in writing in a clear and coherent manner. Fluent English written and verbal is required. Alternative language is also a benefit, in particular Spanish, French, and Italian. Must be able to work in a fast-paced environment and manage a variety of responsibilities at the same time. Role Level is dependent on qualifications and experience - Minimum 1 years' experience in a similar role is required. Desirable: Experience in the installation and configuration of one or more of these router types - Cisco, Juniper, Digi, Virtual Access, Fortinet A point-of-sale (POS), ATM, banking or finance industry background A Bachelor degree (US) or Higher National Diploma, HND (UK) CCNA, JNCIA, Linux Admin, ITIL Foundations/Service Delivery or Other Networking education/certifications Experienced user of MS Office applications - Outlook, Excel, Word, PowerPoint, Visio Experience with Remedy and Salesforce Mobile carrier data connectivity solution implementation/support PSTN technologies TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Field Service Engineer, Service Engineer, Garage Equipment technician, Field Service Technician, Service Technician, Garage Engineering Technician, Field Maintenance Engineer, Field Maintenance Technician, Mechanical Engineer, Mechanical Technician, Electrical Engineer, Electrical Technician, Repair Engineer, Repair Technician, Fitter will also be considered for this role.
Employer description: Iron Dome is a vibrant and passionate Managed Service Provider to clients in the Finance, Media and Retail industries. We pride ourselves on the fun, friendly and creative working environment we have achieved. Our aim is to keep the team equally as happy as our customers! Overview: We are looking to recruit someone who has a background in customer service. Someone who understands what it means to go the extra mile, and someone who wants to get started in IT. But most of all - because it is a big learning curve, we are looking for someone with drive and a passion to succeed. Responsibilities: Work as part of a team to provide technical support for customers' existing hardware and/or software installations and resolve as soon as reasonable possible using the resources available to you Answer customer phone calls, log support tickets and work on them through to resolution Assist to Build and Configure new hardware including Routers and Wireless, Switches, Servers, PC's and Laptops Install, configure and support Desktop Operating Systems (Windows 10 Professional or higher) as well as basic support for Server applications such as Microsoft email and database applications Respond to alerts from our monitoring system to provide Pro-Active maintenance, resulting in less outages and downtime for our customers What we are looking for: Skills and qualities: essential: A solid telephone manner - excellent communication skills An interest in IT and the desire to start and build a career with IT Support Solid understanding of Microsoft Desktop operating systems (Windows 10 or higher) Eagerness to learn more and get certified on our core products including Desktops, Servers and networking hardware Demonstrate a good level of troubleshooting and show the ability to diagnose and resolve potentially complex issues through to their resolution Excellent and friendly attitude when dealing with customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way customers can understand Excellent writing skills. Most of your work will be written and customer facing (emails, documentation etc.) Be able to demonstrate your ability to work as part of a team to resolve potentially complex issues, but also work on your own to perform installations and project work when required Desirable skills: As a Trainee Support Technician, you will learn from the team getting to grips with how to support our clients, answering telephone calls, building rapport and relationships, whilst solving their IT issues Whilst you will work towards a hybrid working arrangement, you will initially work full time from our offices located in Hersham, Surrey getting up to speed with the role Experience: Microsoft 365 related certifications CompTIA A+ Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: £16,500 per annum. Benefits: Small like minded team, happy to tech and mentor 24 days annual leave plus bank holidays Your birthday off each year A wellness and wellbeing plan Pension contribution after probation Onsite parking Company events More benefits are being added. If you're still reading, and the above sounds right up your street, get in touch. We are hiring not for skill but for attitude and in return offer a solid career in IT. Future prospects: Successfully complication of the Apprenticeship would ensure an interview for a senior IT role within the business with offer of significant increased salary. We offer an amazing opportunity to the right candidate. You get to learn a wide array of technologies and support principles. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 03, 2024
Full time
Employer description: Iron Dome is a vibrant and passionate Managed Service Provider to clients in the Finance, Media and Retail industries. We pride ourselves on the fun, friendly and creative working environment we have achieved. Our aim is to keep the team equally as happy as our customers! Overview: We are looking to recruit someone who has a background in customer service. Someone who understands what it means to go the extra mile, and someone who wants to get started in IT. But most of all - because it is a big learning curve, we are looking for someone with drive and a passion to succeed. Responsibilities: Work as part of a team to provide technical support for customers' existing hardware and/or software installations and resolve as soon as reasonable possible using the resources available to you Answer customer phone calls, log support tickets and work on them through to resolution Assist to Build and Configure new hardware including Routers and Wireless, Switches, Servers, PC's and Laptops Install, configure and support Desktop Operating Systems (Windows 10 Professional or higher) as well as basic support for Server applications such as Microsoft email and database applications Respond to alerts from our monitoring system to provide Pro-Active maintenance, resulting in less outages and downtime for our customers What we are looking for: Skills and qualities: essential: A solid telephone manner - excellent communication skills An interest in IT and the desire to start and build a career with IT Support Solid understanding of Microsoft Desktop operating systems (Windows 10 or higher) Eagerness to learn more and get certified on our core products including Desktops, Servers and networking hardware Demonstrate a good level of troubleshooting and show the ability to diagnose and resolve potentially complex issues through to their resolution Excellent and friendly attitude when dealing with customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way customers can understand Excellent writing skills. Most of your work will be written and customer facing (emails, documentation etc.) Be able to demonstrate your ability to work as part of a team to resolve potentially complex issues, but also work on your own to perform installations and project work when required Desirable skills: As a Trainee Support Technician, you will learn from the team getting to grips with how to support our clients, answering telephone calls, building rapport and relationships, whilst solving their IT issues Whilst you will work towards a hybrid working arrangement, you will initially work full time from our offices located in Hersham, Surrey getting up to speed with the role Experience: Microsoft 365 related certifications CompTIA A+ Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: £16,500 per annum. Benefits: Small like minded team, happy to tech and mentor 24 days annual leave plus bank holidays Your birthday off each year A wellness and wellbeing plan Pension contribution after probation Onsite parking Company events More benefits are being added. If you're still reading, and the above sounds right up your street, get in touch. We are hiring not for skill but for attitude and in return offer a solid career in IT. Future prospects: Successfully complication of the Apprenticeship would ensure an interview for a senior IT role within the business with offer of significant increased salary. We offer an amazing opportunity to the right candidate. You get to learn a wide array of technologies and support principles. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor's degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day's holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
May 03, 2024
Full time
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri - 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor's degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day's holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
CAD Technician, Ipswich/Hybrid Total package on offer from £29,500-£38,300/DOE Full Time, Permanent. Monday-Friday 09:00-17:00 Market leading benefits package including additional leave, generous pension scheme and joining bonus Exceptional Company! I am delighted to be working with my client, an award-winning international manufacturing company in their search for an experienced CAD Technician to join their busy Technical Team. About You You will be technically minded and originate from a Construction/Architectural background with strong working knowledge of CAD, a high degree of computer literacy and the ability to understand architectural drawings, with a keen eye for detail and the ability to communicate well at all levels are essential. Key Responsibilities Produce, check and process incoming specifications, drawings, survey reports and guarantees. Liaison with clients and Area Technical Managers Understanding of Part L & Thermal Calculations Checking and understanding specification construction and survey reports Experience/Skills Required Good level of CAD experience as a minimum is essential. Understanding of Industry Codes of Practice & Building Regulations Background or knowledge of construction/architecture preferred. A good level of spelling and grammar. Technically minded, logical and precise, with a high degree of accuracy and attention to detail Excellent communication skills/ personable manner Ability to work pro-actively both as an individual and as part of a team. This business is exceptionally people-focused and puts its employees at the heart of all of its operations. It is one of only 78 organisations in the UK to be awarded the prestigious Investors in People Platinum award, the first in its sector. Our client places a heavy focus on the individual and their career development, looking after you every step of the way, from an in-depth initial onboarding process with tailored induction and training to support you throughout your career. If this sounds like the rewarding career you would like to secure and build upon, please apply by submitting an up-to-date CV. Please note, we will not be able to process your application if you do not meet the required criteria as outlined. TLP Recruitment has been placing Supply Chain, Logistics, Engineering and Manufacturing professionals for over 20 years. For more information on TLP, or to view our current portfolio of vacancies, please visit our website. Please note that it is our policy to add the details of all applicants to our database. TLP Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note that by applying for this position you consent to TLP processing and storing your personal data for the purposes of providing you with work finding services. We process your personal data in accordance with data protection laws, which require us to give you a Privacy Statement to explain how we manage your personal data. Our full Privacy Statement is available to view on the TLP website, or it can be provided upon request.
May 03, 2024
Full time
CAD Technician, Ipswich/Hybrid Total package on offer from £29,500-£38,300/DOE Full Time, Permanent. Monday-Friday 09:00-17:00 Market leading benefits package including additional leave, generous pension scheme and joining bonus Exceptional Company! I am delighted to be working with my client, an award-winning international manufacturing company in their search for an experienced CAD Technician to join their busy Technical Team. About You You will be technically minded and originate from a Construction/Architectural background with strong working knowledge of CAD, a high degree of computer literacy and the ability to understand architectural drawings, with a keen eye for detail and the ability to communicate well at all levels are essential. Key Responsibilities Produce, check and process incoming specifications, drawings, survey reports and guarantees. Liaison with clients and Area Technical Managers Understanding of Part L & Thermal Calculations Checking and understanding specification construction and survey reports Experience/Skills Required Good level of CAD experience as a minimum is essential. Understanding of Industry Codes of Practice & Building Regulations Background or knowledge of construction/architecture preferred. A good level of spelling and grammar. Technically minded, logical and precise, with a high degree of accuracy and attention to detail Excellent communication skills/ personable manner Ability to work pro-actively both as an individual and as part of a team. This business is exceptionally people-focused and puts its employees at the heart of all of its operations. It is one of only 78 organisations in the UK to be awarded the prestigious Investors in People Platinum award, the first in its sector. Our client places a heavy focus on the individual and their career development, looking after you every step of the way, from an in-depth initial onboarding process with tailored induction and training to support you throughout your career. If this sounds like the rewarding career you would like to secure and build upon, please apply by submitting an up-to-date CV. Please note, we will not be able to process your application if you do not meet the required criteria as outlined. TLP Recruitment has been placing Supply Chain, Logistics, Engineering and Manufacturing professionals for over 20 years. For more information on TLP, or to view our current portfolio of vacancies, please visit our website. Please note that it is our policy to add the details of all applicants to our database. TLP Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note that by applying for this position you consent to TLP processing and storing your personal data for the purposes of providing you with work finding services. We process your personal data in accordance with data protection laws, which require us to give you a Privacy Statement to explain how we manage your personal data. Our full Privacy Statement is available to view on the TLP website, or it can be provided upon request.