This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
May 01, 2024
Full time
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
Mar 10, 2023
Full time
MBS have an exciting opportunity for an experienced IT Director to join our Colnbrook based team delivering IT services and infrastructure across our UK and European locations.
With a strong focus on customer service, you will be leading the decision-making process for scope and delivery of services to both internal and external customers. You will be responsible for providing network connectivity and software services and ensuring delivery of a scalable, secure, and resilient service.
In this role, you will be responsible for understanding the needs and developing the architecture of the company's information technology operations and infrastructure, including the creation and implementation of IT strategy, processes, services, and solutions to our users and customers across the different business units.
Part of this role will be the development of a business service to resell network services and you should have some experience of working with customers and developing a revenue generating service.
As IT Director, you will work closely with the senior management team to identify and prioritise technology initiatives that align with the company's goals in a fast pace and growing business.
You will also be responsible for developing and managing the IT budget and ensuring that all IT projects are completed on time and within budget limits.
The successful candidate will be agile, strategic as well as a good leader and communicator across all levels of the business. They will have a genuine drive to deliver high quality service, improve systems, resilience, and security across the business.
Permanent | Full-time | All-year Round (52 weeks per year) Starting Salary c.£30,000 per annum depending on skills, knowledge and experience
The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department.
The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems.
A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports.
This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’.
Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.
Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.
We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.
Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.
If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.
Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.
Jan 04, 2022
Full time
Permanent | Full-time | All-year Round (52 weeks per year) Starting Salary c.£30,000 per annum depending on skills, knowledge and experience
The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department.
The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems.
A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports.
This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’.
Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.
Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.
We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.
Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.
If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.
Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.
A Senior position within Future PLC’s Senior Site Reliability Engineer (SRE) team means becoming accountable for the long term success of many elements of the SRE team platform. The role requires a strong technical background alongside a passion for exploration and new opportunities. A Senior SRE is not expected to provide any formal coaching, or leadership to others, but would be expected to support mentoring and be a positive influence for the growth of our team and our department.
As a Senior SRE you will also be responsible for providing technical oversight for Futures delivery infrastructure and the success of teams that rely on that infrastructure.
You will bring strong leadership skills applied in a technical context with a team of engineers. You will help steer your team towards a common technical vision. You’ll help analyze the current system, it’s strengths and limitations. You will participate in roadmap and project planning efforts and will have ownership for delivering it.
You’ll be participating in project management efforts as the teams execute on plans, and you’ll have a role in communicating progress and status to stakeholders.
Responsibilities
Lead by example - Provide technical leadership for several functional areas in the SRE team like monitoring, logging, security, and more.
Take ownership for SRE projects and drive them forward
Support SRE Leads in accountability for meeting Futures SLAs and SLOs
Collaborate closely with development and project team mates to deliver on our shared goals
Implement, evolve and maintain runbooks, automation and documentation to improve working practices and system operation
Attend events, conferences and workshops to maintain awareness of industry trends and support their adoption within the organisation
Design, build and operate highly resilient, performant and observable infrastructure that serves the changing business objectives
Collaborate with third-party suppliers and customers where required to support business requirements
Translate high level technical guidance into actionable direction for the teams and initiatives
Respond to out of hours incidents as part of a shared rotation
Identify and drive cost-optimisation.
Responsibilities:
Previous experience providing technical direction for a team of engineers
Experience in directing long term projects and collaborating with teammates on its delivery
Experience developing and reviewing complex technical requirements, and translating them into actionable tasks for engineers
Good understanding of the full SDLC process
Proficient with Infrastructure as Code tools for managing Azure resources (Terraform and ARM templates)
Experience with Deployment techniques (Blue/Green, Canary etc)
Is opinionated on what good looks like for delivering both software and infrastructure via CI/CD pipeline best practices
Expert knowledge on AzureDevOps pipelines
Observability at scale with tools such as Azure Monitor, Application Insights and Log Analytics
Good understanding of Landing Zone architectural patterns (ideally Azure Cloud Adoption Framework)
Understanding of immutable infrastructure
Performance and Cost Optimisation from architectural and engineering perspective.
Good Understanding of IAAS and PAAS Azure services
Proficient with Configuration Management tools such as Ansible
Proficient with development languages such as C# or Javascript
Nov 09, 2021
Full time
A Senior position within Future PLC’s Senior Site Reliability Engineer (SRE) team means becoming accountable for the long term success of many elements of the SRE team platform. The role requires a strong technical background alongside a passion for exploration and new opportunities. A Senior SRE is not expected to provide any formal coaching, or leadership to others, but would be expected to support mentoring and be a positive influence for the growth of our team and our department.
As a Senior SRE you will also be responsible for providing technical oversight for Futures delivery infrastructure and the success of teams that rely on that infrastructure.
You will bring strong leadership skills applied in a technical context with a team of engineers. You will help steer your team towards a common technical vision. You’ll help analyze the current system, it’s strengths and limitations. You will participate in roadmap and project planning efforts and will have ownership for delivering it.
You’ll be participating in project management efforts as the teams execute on plans, and you’ll have a role in communicating progress and status to stakeholders.
Responsibilities
Lead by example - Provide technical leadership for several functional areas in the SRE team like monitoring, logging, security, and more.
Take ownership for SRE projects and drive them forward
Support SRE Leads in accountability for meeting Futures SLAs and SLOs
Collaborate closely with development and project team mates to deliver on our shared goals
Implement, evolve and maintain runbooks, automation and documentation to improve working practices and system operation
Attend events, conferences and workshops to maintain awareness of industry trends and support their adoption within the organisation
Design, build and operate highly resilient, performant and observable infrastructure that serves the changing business objectives
Collaborate with third-party suppliers and customers where required to support business requirements
Translate high level technical guidance into actionable direction for the teams and initiatives
Respond to out of hours incidents as part of a shared rotation
Identify and drive cost-optimisation.
Responsibilities:
Previous experience providing technical direction for a team of engineers
Experience in directing long term projects and collaborating with teammates on its delivery
Experience developing and reviewing complex technical requirements, and translating them into actionable tasks for engineers
Good understanding of the full SDLC process
Proficient with Infrastructure as Code tools for managing Azure resources (Terraform and ARM templates)
Experience with Deployment techniques (Blue/Green, Canary etc)
Is opinionated on what good looks like for delivering both software and infrastructure via CI/CD pipeline best practices
Expert knowledge on AzureDevOps pipelines
Observability at scale with tools such as Azure Monitor, Application Insights and Log Analytics
Good understanding of Landing Zone architectural patterns (ideally Azure Cloud Adoption Framework)
Understanding of immutable infrastructure
Performance and Cost Optimisation from architectural and engineering perspective.
Good Understanding of IAAS and PAAS Azure services
Proficient with Configuration Management tools such as Ansible
Proficient with development languages such as C# or Javascript
Algolia is on a mission to empower every company to create delightful Search & Discovery experiences. We power over 1.5 trillion searches a year, for more than 17,000 customers from 100+ countries. We're looking for a Sr Manager for Product Design to lead our talented design organisation, shape and mature our craft, and work hand-in-hand with Product, Research, and Engineering teams to make user-centric and business impactful decisions. This is an exciting opportunity for you to own a mission-critical team which has a huge impact on the company. Join our team and take ownership of this initiative, work collaboratively with your partners, and drive it to success with a clear vision and strategy. Your role will consist of: Lead the Product Design team and oversee all aspects of product design, including interaction design, information architecture, writing, visual design, service design, design systems, and prototyping. Be a strong partner in assessing the usability, viability, and feasibility of Algolia's products and features. Coach, sponsor, and mentor a globally distributed team of product designers, providing guidance, support and interventional assistance to ensure they meet their goals and objectives. Be a strong ally in developing their career and craft. Collaborate closely with cross-functional teams to align and execute on shared business goals through user-centric work. Define and maintain design standards and guidelines to ensure consistency and quality across all products and platforms. Be a foundational partner in uplevelling our design system and UX infrastructure. Develop and maintain a deep understanding of our product, market, and competitors to ensure our design solutions are innovative and effective Manage multiple design projects simultaneously and ensure they are delivered on time and with buy-in of your cross functional team. Present design solutions and progress to stakeholders and senior management, soliciting feedback and buy-in as needed Use transversal leadership skills to influence all relevant stakeholders to drive success for the customer and promote a customer-first culture throughout the organisation. Collaborate with other teams within UX to build a strong, cross-functional User Experience practice at Algolia. You might be a fit if you have: 4+ years of experience in management, with a track record of success leading and managing technical design teams. 7+ years of experience in product design. An understanding of user-centric design principles and methodologies, with experience in interaction design, information architecture, writing, design systems, visual design, service design, prototyping, and user research. Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with cross-functional teams Strong problem-solving skills and the ability to think creatively and strategically Experience working with cross-functional teams to deliver successful product launches and achieve business goals. Excellent communication skills, with the ability to clearly articulate complex ideas and influence stakeholders at all levels. Big picture thinking, while still applying attention to the details. Drive, with an ownership mentality. Ability to thoughtfully escalate issues and reconcile multiple viewpoints to drive alignment that benefits the business and our customers. Experience at our current stage and beyond (10,000+ customers, $200-500M ARR range, high growth, lots of change and building internal infrastructure). Ideally, you would also have: Experience managing remote teams is a plus Familiarity with search and discovery technologies. Familiarity with ML/AI technologies. We're looking for someone who can live our values: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside.
May 05, 2024
Full time
Algolia is on a mission to empower every company to create delightful Search & Discovery experiences. We power over 1.5 trillion searches a year, for more than 17,000 customers from 100+ countries. We're looking for a Sr Manager for Product Design to lead our talented design organisation, shape and mature our craft, and work hand-in-hand with Product, Research, and Engineering teams to make user-centric and business impactful decisions. This is an exciting opportunity for you to own a mission-critical team which has a huge impact on the company. Join our team and take ownership of this initiative, work collaboratively with your partners, and drive it to success with a clear vision and strategy. Your role will consist of: Lead the Product Design team and oversee all aspects of product design, including interaction design, information architecture, writing, visual design, service design, design systems, and prototyping. Be a strong partner in assessing the usability, viability, and feasibility of Algolia's products and features. Coach, sponsor, and mentor a globally distributed team of product designers, providing guidance, support and interventional assistance to ensure they meet their goals and objectives. Be a strong ally in developing their career and craft. Collaborate closely with cross-functional teams to align and execute on shared business goals through user-centric work. Define and maintain design standards and guidelines to ensure consistency and quality across all products and platforms. Be a foundational partner in uplevelling our design system and UX infrastructure. Develop and maintain a deep understanding of our product, market, and competitors to ensure our design solutions are innovative and effective Manage multiple design projects simultaneously and ensure they are delivered on time and with buy-in of your cross functional team. Present design solutions and progress to stakeholders and senior management, soliciting feedback and buy-in as needed Use transversal leadership skills to influence all relevant stakeholders to drive success for the customer and promote a customer-first culture throughout the organisation. Collaborate with other teams within UX to build a strong, cross-functional User Experience practice at Algolia. You might be a fit if you have: 4+ years of experience in management, with a track record of success leading and managing technical design teams. 7+ years of experience in product design. An understanding of user-centric design principles and methodologies, with experience in interaction design, information architecture, writing, design systems, visual design, service design, prototyping, and user research. Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with cross-functional teams Strong problem-solving skills and the ability to think creatively and strategically Experience working with cross-functional teams to deliver successful product launches and achieve business goals. Excellent communication skills, with the ability to clearly articulate complex ideas and influence stakeholders at all levels. Big picture thinking, while still applying attention to the details. Drive, with an ownership mentality. Ability to thoughtfully escalate issues and reconcile multiple viewpoints to drive alignment that benefits the business and our customers. Experience at our current stage and beyond (10,000+ customers, $200-500M ARR range, high growth, lots of change and building internal infrastructure). Ideally, you would also have: Experience managing remote teams is a plus Familiarity with search and discovery technologies. Familiarity with ML/AI technologies. We're looking for someone who can live our values: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside.
Tribal is a Total Experience agency. Thinking beyond the established customer experience, we work with brands to consider the total experience - online, offline, and internal engagement and processes and create products, services, and comms that people love. Exploring the intersection between brands, technology, and real life, we develop ideas that connect with culture and uncover compelling ways that technology can add value to real people's lives while delivering returns to our clients. The Senior Developer is the development go-to person for any team. Your expertise will be sought in requirement assessments, technical implementation planning and development best practices. You have a solution mindset, who can estimates tasks and strives to complete projects on time.In this position, the Senior Developer will collaborate with the Tech Leads, Architects and Directors to design, develop, and deliver applications with correctly applied patterns and system architecture. The Developer will be responsible to ensure the successful involvement of Quality Assurance and DevOps team members in order to deliver a high quality, maintainable code base into the client's production environments. This is a 'hands-on' position that requires collaboration in design, and code leadership in development, as well as the ability to mentor the team in Java/ J2EE technologies, support in tool use, and development process improvement. You Will: Be responsible for various aspects of designing, developing, and maintaining the server-side of web applications and APIs utilising Java / Spring Boot. Collaborate with cross-functional teams, including Developers, Tech Leads, Technical Architects and Project Managers to design scalable and efficient backend architectures. Evaluate and select appropriate technologies, frameworks, and tools for backend development based on the project requirements. Review code written by other developers and provide constructive feedback to ensure code quality and adherence to best practices. Mentor and guide junior developers on coding standards and best practices. Identify and address performance bottlenecks in the backend code, databases, and infrastructure to improve application speed and efficiency. Implement security measures to protect data and ensure compliance with industry standards and best practices such as GDPR. Develop and execute unit tests, integration tests, and automated test scripts to ensure the reliability and stability of backend services. Participate in the deployment and monitoring of applications with the DevOps team. Design and optimise databases, write efficient complex queries, and ensure data integrity and consistency (SQL). Create and maintain APIs (Application Programming Interfaces) for frontend clients, mobile apps, and external services. Create and maintain technical documentation for the applications, APIs, and infrastructure. Investigate and resolve issues and bugs reported by users or identified through testing and monitoring. You Have: Technical Expertise as a Senior Backend Developer. Experience with Java 8/11,17+, Java Streams, Java Collections, Spring Boot, Hibernate, Groovy, SQL, Artifactory. Experience with Git, Jenkins and command line tools for helper tools development, use package managers (maven, pip), debugging and unit testing. Experience with version control such as Git and GitHub to manage codebase changes and collaborate effectively with other team members across global markets. Experience with the Atlassian suite of tools - Jira, Bitbucket, Confluence, etc. Knowledge of common development best practices (e.g., TDD, agile). Experience with modern CI/CD workflows. Multi-project commercial experience with relevant tools such as >Java11 (OpenJDK), Docker, Kubernetes, Maven, Jenkins, NVM, RESTful APIs, ActiveMQ or similar. The ability to communicate effectively and proactively with team members, stakeholders, and clients to understand requirements and provide updates on project progress. You May Have: Experience with AWS Lambda, EC2, ECS, EKS, ECR, SQS, REST, EKS, ActiveMQ, Docker, Kubernetes, NodeJS, Maven, Jenkins, OSGi, PostgreSQL, MySQL. Experience working in an agency environment. The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. The ask stems from our want to: Strengthen opportunity for continuous learning Improve collaboration and team relationships. Increase employee engagement This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly. CM Liquid Talent is still an option for roles approved to be 100% remote.
May 05, 2024
Full time
Tribal is a Total Experience agency. Thinking beyond the established customer experience, we work with brands to consider the total experience - online, offline, and internal engagement and processes and create products, services, and comms that people love. Exploring the intersection between brands, technology, and real life, we develop ideas that connect with culture and uncover compelling ways that technology can add value to real people's lives while delivering returns to our clients. The Senior Developer is the development go-to person for any team. Your expertise will be sought in requirement assessments, technical implementation planning and development best practices. You have a solution mindset, who can estimates tasks and strives to complete projects on time.In this position, the Senior Developer will collaborate with the Tech Leads, Architects and Directors to design, develop, and deliver applications with correctly applied patterns and system architecture. The Developer will be responsible to ensure the successful involvement of Quality Assurance and DevOps team members in order to deliver a high quality, maintainable code base into the client's production environments. This is a 'hands-on' position that requires collaboration in design, and code leadership in development, as well as the ability to mentor the team in Java/ J2EE technologies, support in tool use, and development process improvement. You Will: Be responsible for various aspects of designing, developing, and maintaining the server-side of web applications and APIs utilising Java / Spring Boot. Collaborate with cross-functional teams, including Developers, Tech Leads, Technical Architects and Project Managers to design scalable and efficient backend architectures. Evaluate and select appropriate technologies, frameworks, and tools for backend development based on the project requirements. Review code written by other developers and provide constructive feedback to ensure code quality and adherence to best practices. Mentor and guide junior developers on coding standards and best practices. Identify and address performance bottlenecks in the backend code, databases, and infrastructure to improve application speed and efficiency. Implement security measures to protect data and ensure compliance with industry standards and best practices such as GDPR. Develop and execute unit tests, integration tests, and automated test scripts to ensure the reliability and stability of backend services. Participate in the deployment and monitoring of applications with the DevOps team. Design and optimise databases, write efficient complex queries, and ensure data integrity and consistency (SQL). Create and maintain APIs (Application Programming Interfaces) for frontend clients, mobile apps, and external services. Create and maintain technical documentation for the applications, APIs, and infrastructure. Investigate and resolve issues and bugs reported by users or identified through testing and monitoring. You Have: Technical Expertise as a Senior Backend Developer. Experience with Java 8/11,17+, Java Streams, Java Collections, Spring Boot, Hibernate, Groovy, SQL, Artifactory. Experience with Git, Jenkins and command line tools for helper tools development, use package managers (maven, pip), debugging and unit testing. Experience with version control such as Git and GitHub to manage codebase changes and collaborate effectively with other team members across global markets. Experience with the Atlassian suite of tools - Jira, Bitbucket, Confluence, etc. Knowledge of common development best practices (e.g., TDD, agile). Experience with modern CI/CD workflows. Multi-project commercial experience with relevant tools such as >Java11 (OpenJDK), Docker, Kubernetes, Maven, Jenkins, NVM, RESTful APIs, ActiveMQ or similar. The ability to communicate effectively and proactively with team members, stakeholders, and clients to understand requirements and provide updates on project progress. You May Have: Experience with AWS Lambda, EC2, ECS, EKS, ECR, SQS, REST, EKS, ActiveMQ, Docker, Kubernetes, NodeJS, Maven, Jenkins, OSGi, PostgreSQL, MySQL. Experience working in an agency environment. The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. The ask stems from our want to: Strengthen opportunity for continuous learning Improve collaboration and team relationships. Increase employee engagement This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly. CM Liquid Talent is still an option for roles approved to be 100% remote.
Head of IT and Security Operations London or Hull The Head of IT & Security Operations will lead GlobalData's cybersecurity programs and IT operations. Reporting to the CFO, this leadership role will have global responsibility for Information Security (dedicated team) and internal IT (helpdesk, infrastructure and third party management). Responsibilities: - Supportive & senior level adviser and sounding board for ideas to the CFO - Assist the CFO in running the IT & Security functions and in managing roadmap, activities & deliverables within the teams - Provide strategic thought leadership, informing priorities, building implementation plans and monitoring effective execution - Work with different departments to reduce risk, manage policies & controls, and ensure cybersecurity stays on the organizational radar. - Help and support the Senior Leadership Team with technology solutions to improve productivity and effectiveness across the business - Build strong partner relationships with key vendors and provide robust vendor management oversight, ensuring we drive maximum value from 3rd party relationships and investments - Drive and implement process change and continuous improvement in both IT & Security - Conduct technology horizon scanning to ensure that the business takes advantage of relevant new opportunities - Manage the IT & Security budget, identifying opportunities to optimize costs year on year - Support M&A activities, ensuring that acquired businesses are integrated into GlobalData's IT & Security stack - Lead cybersecurity incident response in conjunction with our external cyber security partners Skills & requirements: - The ideal candidate will have a background and experience in Technology management, including run operations, project execution and continuous improvement within a collaborative, fast-moving environment - Collaborative approach, ability to respond to requirements of the GlobalData team and ability to demonstrate credibility and empathy to evolving risk back drop and business needs. - Advanced written, numerical and presentation skills. - Demonstrable experience in managing information security operations and incident response activities - Significant, demonstrable experience and expertise in one or more of the following: network and systems security, Windows systems administration, Cybersecurity, IT Helpdesk optimization, Public Cloud operations - Demonstrable experience of providing leadership, motivation, challenge, and oversight to an technical team - Demonstrable experience of defining and embedding a culture of highly visible, responsive, and effective service provision within a team - Ability to build trusted relationships with stakeholders at all levels, and effective collaborations with other teams - Ability to plan, prioritize, and manage resources within a collaborative team-based environment, including rapid response to incidents, threats, and new technologies - Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives - High level of personal integrity, as well as the ability to handle confidential matters, show an appropriate level of judgment and maturity
May 05, 2024
Full time
Head of IT and Security Operations London or Hull The Head of IT & Security Operations will lead GlobalData's cybersecurity programs and IT operations. Reporting to the CFO, this leadership role will have global responsibility for Information Security (dedicated team) and internal IT (helpdesk, infrastructure and third party management). Responsibilities: - Supportive & senior level adviser and sounding board for ideas to the CFO - Assist the CFO in running the IT & Security functions and in managing roadmap, activities & deliverables within the teams - Provide strategic thought leadership, informing priorities, building implementation plans and monitoring effective execution - Work with different departments to reduce risk, manage policies & controls, and ensure cybersecurity stays on the organizational radar. - Help and support the Senior Leadership Team with technology solutions to improve productivity and effectiveness across the business - Build strong partner relationships with key vendors and provide robust vendor management oversight, ensuring we drive maximum value from 3rd party relationships and investments - Drive and implement process change and continuous improvement in both IT & Security - Conduct technology horizon scanning to ensure that the business takes advantage of relevant new opportunities - Manage the IT & Security budget, identifying opportunities to optimize costs year on year - Support M&A activities, ensuring that acquired businesses are integrated into GlobalData's IT & Security stack - Lead cybersecurity incident response in conjunction with our external cyber security partners Skills & requirements: - The ideal candidate will have a background and experience in Technology management, including run operations, project execution and continuous improvement within a collaborative, fast-moving environment - Collaborative approach, ability to respond to requirements of the GlobalData team and ability to demonstrate credibility and empathy to evolving risk back drop and business needs. - Advanced written, numerical and presentation skills. - Demonstrable experience in managing information security operations and incident response activities - Significant, demonstrable experience and expertise in one or more of the following: network and systems security, Windows systems administration, Cybersecurity, IT Helpdesk optimization, Public Cloud operations - Demonstrable experience of providing leadership, motivation, challenge, and oversight to an technical team - Demonstrable experience of defining and embedding a culture of highly visible, responsive, and effective service provision within a team - Ability to build trusted relationships with stakeholders at all levels, and effective collaborations with other teams - Ability to plan, prioritize, and manage resources within a collaborative team-based environment, including rapid response to incidents, threats, and new technologies - Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives - High level of personal integrity, as well as the ability to handle confidential matters, show an appropriate level of judgment and maturity
M ller UK & Ireland is wholly owned by Unternehmensgruppe Theo M ller which employs over 31,000 people throughout Europe. In the UK, M ller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.M ller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. M ller UK & Ireland includes: M ller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. M ller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more M ller moments for its consumers. It is responsible for major brands like M ller Corner, M llerlight, M ller Bliss, M ller Rice, FRijj and M ller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. M ller has been a loved brand in the UK for over 30 years. It's a household name - and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year. M ller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including: • Competitive Salary • Bonus scheme • Health Care Package • Contributory pension plan • Life Assurance • Employee Assistance Programme • Generous annual leave increasing with service. • Flexible benefits programme • In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store. We are currently recruiting for a Video & Voice Engineer to be located at either our Market Drayton or East Kilbride location. You will be required to be on site 3 days per week. We are looking for an experienced individual to be a subject matter expert in multiple unified communications disciplines, designing and planning video voice solutions for M ller Group. Troubleshooting, installing, implementing, administering telephony / UC systems and providing 3rd level support. You will assist the business on best practices and provide guidelines on secure and efficient video and voice solutions for business projects. Key responsibilities for the Video & Voice Engineer will includ e: •Provide technical support of Unify and Cisco PBX voice and video services including legacy solutions. •Management of associated PBX applications, such as, Attendant Console, Call Routing, Voicemail, Call Recording and Fax & SMS Management applications. •Experience of administering, monitoring and troubleshooting Video & Voice technologies and platforms. •Change management and risk assessment for all managed service clients. •Work with external suppliers on voice planning, implementation and support activities. •Working with IP (Internet Protocol) and Telecom concepts. •Planning, implementation and supporting new systems. •Ensure the design of video & voice solutions are robust and fit for the future. •Provide implementation services for all projects that have video & voice requirements. •Contribute to the definition of the Group Unified Commination's Standard. •Perform regular maintenance and patching of video & voice systems. •Provide 3rd line support for video & voice infrastructure. •Deliver project work (strategic and tactical) in compliance with relevant technical architectures ensuring solutions are successfully delivered and fit for purpose. •Provide technical consultancy to infrastructure and development teams to assist with project delivery and/or problem resolution. •Provide appropriate training and documentation for any newly deployed systems. •Provide support for systems out of hours. •Relationship management for support providers, including mobile phone vendors. Key skills & experience for the Video & Voice Engineer: - •At least 5 years' experience working in one or multiple IT areas. •Degree in IT or appropriate discipline(s) - desired but not essential. •Strong knowledge of video & voice technology. •Strong knowledge of Hipath systems and services. •Strong knowledge of Cisco Video Conferencing Solution and Microsoft Teams Bridge solutions •Working knowledge of integrated and non-integrated VC systems. •Experience of using tools such as Wireshark and other troubleshooting tolls is desirable. The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply at (url removed)
May 04, 2024
Full time
M ller UK & Ireland is wholly owned by Unternehmensgruppe Theo M ller which employs over 31,000 people throughout Europe. In the UK, M ller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.M ller is ranked within the top 20 in The Grocer's Top 100 list of Britain's Biggest Brands and is picked from shelves millions of times each year. M ller UK & Ireland includes: M ller Milk & Ingredients which aims to be Britain's private label dairy leader and produces branded and private label fresh milk, cream, butter and ingredients products. It boasts a network of dairies and depots servicing customers throughout the country. M ller Yogurt & Desserts which is the UK's leading yogurt manufacturer which aims to create millions more M ller moments for its consumers. It is responsible for major brands like M ller Corner, M llerlight, M ller Bliss, M ller Rice, FRijj and M ller Kefir Smoothie and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. M ller has been a loved brand in the UK for over 30 years. It's a household name - and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year. M ller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including: • Competitive Salary • Bonus scheme • Health Care Package • Contributory pension plan • Life Assurance • Employee Assistance Programme • Generous annual leave increasing with service. • Flexible benefits programme • In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store. We are currently recruiting for a Video & Voice Engineer to be located at either our Market Drayton or East Kilbride location. You will be required to be on site 3 days per week. We are looking for an experienced individual to be a subject matter expert in multiple unified communications disciplines, designing and planning video voice solutions for M ller Group. Troubleshooting, installing, implementing, administering telephony / UC systems and providing 3rd level support. You will assist the business on best practices and provide guidelines on secure and efficient video and voice solutions for business projects. Key responsibilities for the Video & Voice Engineer will includ e: •Provide technical support of Unify and Cisco PBX voice and video services including legacy solutions. •Management of associated PBX applications, such as, Attendant Console, Call Routing, Voicemail, Call Recording and Fax & SMS Management applications. •Experience of administering, monitoring and troubleshooting Video & Voice technologies and platforms. •Change management and risk assessment for all managed service clients. •Work with external suppliers on voice planning, implementation and support activities. •Working with IP (Internet Protocol) and Telecom concepts. •Planning, implementation and supporting new systems. •Ensure the design of video & voice solutions are robust and fit for the future. •Provide implementation services for all projects that have video & voice requirements. •Contribute to the definition of the Group Unified Commination's Standard. •Perform regular maintenance and patching of video & voice systems. •Provide 3rd line support for video & voice infrastructure. •Deliver project work (strategic and tactical) in compliance with relevant technical architectures ensuring solutions are successfully delivered and fit for purpose. •Provide technical consultancy to infrastructure and development teams to assist with project delivery and/or problem resolution. •Provide appropriate training and documentation for any newly deployed systems. •Provide support for systems out of hours. •Relationship management for support providers, including mobile phone vendors. Key skills & experience for the Video & Voice Engineer: - •At least 5 years' experience working in one or multiple IT areas. •Degree in IT or appropriate discipline(s) - desired but not essential. •Strong knowledge of video & voice technology. •Strong knowledge of Hipath systems and services. •Strong knowledge of Cisco Video Conferencing Solution and Microsoft Teams Bridge solutions •Working knowledge of integrated and non-integrated VC systems. •Experience of using tools such as Wireshark and other troubleshooting tolls is desirable. The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply at (url removed)
APPLICATION SUPPORT - MUREX Wipro is looking for a Application Support with previous experience of Murex. Wipro is at the forefront of helping companies around the world transform so that they can deliver great experiences to their customers, partners and employees. At Domain and Consulting (D&C), we are at the heart of this endeavour. With an entrepreneurial mindset and creative outlook, we evaluate customers' problems and craft innovative solutions that involve the use of technologies like Cloud, AI, 5G and robotic automation. All this is done while working with clients simultaneously to deliver outstanding results. As an Application Support (Murex), you will be a part of the Capital Markets Practice where we provide business & technology advisory services, vendor product expertise & integration services, domain program management, & requirements delivery for custom system development, front to back across all areas of capital markets. Leading practices include - Investment Banking / Global Markets, Asset and Investment Management, Market Infrastructure Providers, Reference Data Management / Data Infrastructure Providers, Finance, Risk and Treasury Transformat io n , Package-Led Transformation. PURPOSE OF THE ROLE We are seeking a highly skilled and motivated Application support SME to bolster our team responsible for managing a Murex platform for our tier-1 client. The successful candidate will be part of the leadership team manging the platform and the engagement. You will be responsible for resolving technical issues, releasing change, and deliver on the agreed KPI/SLAs. KEY RESPONSIBILITIES Team Lead Skills Manage and mentor the MX support team. Provide guidance training & performance feedback. Foster a culture of collaboration, accountability and continuous improvement. System Support & Maintenance Oversee the day-to-day support & maintenance activities for the platform. Monitor the key services, identify potential issues & implement proactive measures to ensure system stability. Investigate & resolve complex technical issues. Coordinate with internal teams & the vendor to implement system upgrades, patches & enhancements. Provide direct support for Front, Middle and Back Office on all daily activities within the Murex system. Assisting end users and Valuations with daily queries for Cash & Deriv trades and issues with daily accounting of PnL. Troubleshooting of any errors preventing trade entry, pricing and failure of scheduled tasks. Responsible for upkeep of market data, new static data, rolling of IRD trades (futures and options) and bond addition. Incident & Problem Management Manage the incident & problem resolution process for Murex. Conduct root cause analysis for major incidents. Develop and maintain incident response procedures & documentations. Ensure all batch SLAs are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along that path. Review current & recent problems to ensure the correct level of due diligence and challenge has been performed to mitigate repeat incidents. Capacity management by reviewing infra utilization and monitoring against key thresholds. Standard production support activities like performing ad-hoc operational requests, housekeeping activities, conducting DR and BCP activities. Change & Release Management Coordinate the planning, testing & implementation of system changes. Ensure adherence to release process. Perform impact assessments & risk analyses for proposed changes. KEY SKILLS/EXPERIENCE Experience of leading a Murex support team. Strong knowledge of Murex platform used for front to back to risk capabilities. Languages (XML/XSLT, Java, Bash, Scripting, SQL). Windows or Unix (Linux, Sun, HP, AIX) platforms. Databases: at least one of Oracle, Sybase, MySQL). Strong analytical & problem solving abilities. BENEFITS: As the successful applicant you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve. EQUAL OPPORTUNITIES Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Murex
May 04, 2024
Full time
APPLICATION SUPPORT - MUREX Wipro is looking for a Application Support with previous experience of Murex. Wipro is at the forefront of helping companies around the world transform so that they can deliver great experiences to their customers, partners and employees. At Domain and Consulting (D&C), we are at the heart of this endeavour. With an entrepreneurial mindset and creative outlook, we evaluate customers' problems and craft innovative solutions that involve the use of technologies like Cloud, AI, 5G and robotic automation. All this is done while working with clients simultaneously to deliver outstanding results. As an Application Support (Murex), you will be a part of the Capital Markets Practice where we provide business & technology advisory services, vendor product expertise & integration services, domain program management, & requirements delivery for custom system development, front to back across all areas of capital markets. Leading practices include - Investment Banking / Global Markets, Asset and Investment Management, Market Infrastructure Providers, Reference Data Management / Data Infrastructure Providers, Finance, Risk and Treasury Transformat io n , Package-Led Transformation. PURPOSE OF THE ROLE We are seeking a highly skilled and motivated Application support SME to bolster our team responsible for managing a Murex platform for our tier-1 client. The successful candidate will be part of the leadership team manging the platform and the engagement. You will be responsible for resolving technical issues, releasing change, and deliver on the agreed KPI/SLAs. KEY RESPONSIBILITIES Team Lead Skills Manage and mentor the MX support team. Provide guidance training & performance feedback. Foster a culture of collaboration, accountability and continuous improvement. System Support & Maintenance Oversee the day-to-day support & maintenance activities for the platform. Monitor the key services, identify potential issues & implement proactive measures to ensure system stability. Investigate & resolve complex technical issues. Coordinate with internal teams & the vendor to implement system upgrades, patches & enhancements. Provide direct support for Front, Middle and Back Office on all daily activities within the Murex system. Assisting end users and Valuations with daily queries for Cash & Deriv trades and issues with daily accounting of PnL. Troubleshooting of any errors preventing trade entry, pricing and failure of scheduled tasks. Responsible for upkeep of market data, new static data, rolling of IRD trades (futures and options) and bond addition. Incident & Problem Management Manage the incident & problem resolution process for Murex. Conduct root cause analysis for major incidents. Develop and maintain incident response procedures & documentations. Ensure all batch SLAs are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along that path. Review current & recent problems to ensure the correct level of due diligence and challenge has been performed to mitigate repeat incidents. Capacity management by reviewing infra utilization and monitoring against key thresholds. Standard production support activities like performing ad-hoc operational requests, housekeeping activities, conducting DR and BCP activities. Change & Release Management Coordinate the planning, testing & implementation of system changes. Ensure adherence to release process. Perform impact assessments & risk analyses for proposed changes. KEY SKILLS/EXPERIENCE Experience of leading a Murex support team. Strong knowledge of Murex platform used for front to back to risk capabilities. Languages (XML/XSLT, Java, Bash, Scripting, SQL). Windows or Unix (Linux, Sun, HP, AIX) platforms. Databases: at least one of Oracle, Sybase, MySQL). Strong analytical & problem solving abilities. BENEFITS: As the successful applicant you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve. EQUAL OPPORTUNITIES Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Murex
Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) The Opportunity As part of the Becrypt Managed Services strategy we are looking to recruit a Senior SOC Analyst to build a new SOC function from the ground up. The role will initially be very hands on, responsible for monitoring and triaging of events and incidents for our client base, using such tools as Microsoft Sentinel and Manage Engine Log 360. The role will also involve standing up new SIEM tools to support multiple environments, an in-depth understanding of configuring and tuning tools, as well as monitoring, is a must. This is a chance for an individual to be involved at the start of the development of the SOC function. This role will play a leading part in the day-to-day activities of the SOC and influence the SOC on an operational, technical and strategic level. This role requires someone driven, willing to get hands on, has a keen eye for documentation and is passionate about delivering an excellent security service. A great team player is a must. Job Purpose: The main purpose of this role is to bring stability and a standard approach to security monitoring across a number of SIEM tools for multiple environments, thus ensuring a strong security posture is maintained. Primarily the role will be concerned with taking on all security monitoring for a handful of small client environments and the corporate environment. The role will also be accountable for ensuring a SIEM platform is embedded as a BAU service for a new Private Cloud solution. As a Senior SOC Analyst you will play a pivotal role in ensuring the security and resilience of our organisation, and client's information systems. The Senior SOC analyst will be the first recruit into the SOC Team and will be expected to work with management to ensure the service is built and grows to suit the requirements of the business. Main Duties and Responsibilities: Security Monitoring: & Investigation: Monitoring multiple SIEM tools to assure high a level of security on solutions Becrypt deliver. Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary. Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident. Follow major incident process. Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Evaluate new security technologies and recommend enhancements to the security infrastructure. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Working with the Technical Delivery Team to ensure all new and changed services are monitored accordingly. Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Create monthly reporting packs as per contractual requirements. Create and document robust event and incident management processesRunbooks & Playbooks. Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities. Assisting Pre-Sales team with requirements on new opportunities. Demonstrations of SOC tools to clients. Continual Service Improvement - Recommendations for change to address incidents or persistent events. Essential Skills and Experience: Analytical mindset with the ability to troubleshoot and solve complex security issues. Excellent communication and interpersonal skills for collaborating with diverse teams. Leadership qualities to guide other team member and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats. Full understanding of SIEM systems -Microsoft Sentinel, Manage Engine Log 360, IBM QRadar, Splunk, Sentinel etc Demonstrable understanding of IT Security Management, Policies, Procedures, Standards and Guidelines. Ability to work autonomously Clear understanding of runbooks and playbooks with the ability create these from scratch Understanding of ISO 27001, ISO 9001 & Cyber Essentials would be extremely advantageous Security Operations and Incident Handling Previous experience working within a SOC team A great opportunity for a SOC professional to push their career forward in a challenging and exciting environment. Due to the high level of Security clearance required, applicants must be British Nationals. You must hold SC Clearance for this role or be willing to go through SC Clearance. Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) Apply Now To apply for the Senior SOC Analyst role, please send a copy of your CV and covering letter by using the apply button provided on the page.
May 04, 2024
Full time
Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) The Opportunity As part of the Becrypt Managed Services strategy we are looking to recruit a Senior SOC Analyst to build a new SOC function from the ground up. The role will initially be very hands on, responsible for monitoring and triaging of events and incidents for our client base, using such tools as Microsoft Sentinel and Manage Engine Log 360. The role will also involve standing up new SIEM tools to support multiple environments, an in-depth understanding of configuring and tuning tools, as well as monitoring, is a must. This is a chance for an individual to be involved at the start of the development of the SOC function. This role will play a leading part in the day-to-day activities of the SOC and influence the SOC on an operational, technical and strategic level. This role requires someone driven, willing to get hands on, has a keen eye for documentation and is passionate about delivering an excellent security service. A great team player is a must. Job Purpose: The main purpose of this role is to bring stability and a standard approach to security monitoring across a number of SIEM tools for multiple environments, thus ensuring a strong security posture is maintained. Primarily the role will be concerned with taking on all security monitoring for a handful of small client environments and the corporate environment. The role will also be accountable for ensuring a SIEM platform is embedded as a BAU service for a new Private Cloud solution. As a Senior SOC Analyst you will play a pivotal role in ensuring the security and resilience of our organisation, and client's information systems. The Senior SOC analyst will be the first recruit into the SOC Team and will be expected to work with management to ensure the service is built and grows to suit the requirements of the business. Main Duties and Responsibilities: Security Monitoring: & Investigation: Monitoring multiple SIEM tools to assure high a level of security on solutions Becrypt deliver. Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary. Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit for purpose. Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident. Follow major incident process. Threat Intelligence: Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Evaluate new security technologies and recommend enhancements to the security infrastructure. Collaboration: Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Working with the Technical Delivery Team to ensure all new and changed services are monitored accordingly. Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Create monthly reporting packs as per contractual requirements. Create and document robust event and incident management processesRunbooks & Playbooks. Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities. Assisting Pre-Sales team with requirements on new opportunities. Demonstrations of SOC tools to clients. Continual Service Improvement - Recommendations for change to address incidents or persistent events. Essential Skills and Experience: Analytical mindset with the ability to troubleshoot and solve complex security issues. Excellent communication and interpersonal skills for collaborating with diverse teams. Leadership qualities to guide other team member and drive security initiatives. Up-to-date knowledge of cybersecurity trends and threats. Full understanding of SIEM systems -Microsoft Sentinel, Manage Engine Log 360, IBM QRadar, Splunk, Sentinel etc Demonstrable understanding of IT Security Management, Policies, Procedures, Standards and Guidelines. Ability to work autonomously Clear understanding of runbooks and playbooks with the ability create these from scratch Understanding of ISO 27001, ISO 9001 & Cyber Essentials would be extremely advantageous Security Operations and Incident Handling Previous experience working within a SOC team A great opportunity for a SOC professional to push their career forward in a challenging and exciting environment. Due to the high level of Security clearance required, applicants must be British Nationals. You must hold SC Clearance for this role or be willing to go through SC Clearance. Salary: £65,000 Location: Hybrid working (1-2 days Becrypt Head Office in Central London/Home Working) Apply Now To apply for the Senior SOC Analyst role, please send a copy of your CV and covering letter by using the apply button provided on the page.
IT Manager (Hands on) You will be based in Farringdon and will work from home once a week. Job Purpose You will be responsible for the day-to-day management, support and overseeing of the IT Service Desk, Infrastructure and Operations to ensure business continuity of infrastructure, operations and acceptable IT services are provided and delivered effectively, and in a timely manner across the company. Key Responsibilities and Accountabilities Reporting all security threats, IT related risks or capacity issues to the business directly to the Head of IT. Provide, and present accurate information for reporting purposes to the Head of IT and Business Systems regarding various areas concerning Infrastructure and Operations, and IT Service Desk. Implement, managing and supervise the deployment, implementation, development, monitoring, maintenance, upgrading and support of organisational IT systems and infrastructure. This will include server room, critical power, UPS, security, systems, backups, disaster recovery, firewalls, networks, operating systems, servers, endpoints, connectivity, Wi-Fi, mobiles, video conference, tablets, software apps, telephones, and peripherals, etc. Liaise with third party Infrastructure providers to ensure all infrastructure services are functioning and managed effectively to ensure business continuity of the availability of infrastructure, network services and data to the company. Manage software licenses effectively with relevant business heads as to remain compliant while software is consumed across the organisation to ensure legal, compliant use of software within on-premises, mobile, and cloud environment. Manage projects to integrate technologies into new and existing systems. Ensure the IT Service Desk, Infrastructure and Operations has appropriate processes in place, so the quality of work delivered meets the organisations requirements, including compliance with companies' management procedures. Advise about organisation's IT equipment, connectivity needs and purchase products, parts, and services as necessary. Coordinate with the Head of IT and Business Systems and accounts team regarding IT cost for IT budget purposes. Identifying and pursuing service improvement initiatives; managing complaints, suggestions, and compliments of the IT Service Desk, Infrastructure and Operations across the company Competencies & Skills Windows Operating Systems Active Directory, NTFS Permissions and Group Policies Microsoft Windows Architecture (Cloud, Server and Client) and network and firewall technology. Office 365 and Azure Knowledge of technical management and support of computer hardware/software, VPN, networking concepts, EDR, anti-virus and Secure Web Gateway. Knowledge of key technology standards ITIL and service delivery. A great understanding of security and best practice in all aspects of information security. Leadership: Excellent leadership, prioritization and organisational skills, with a willingness to lead and create new ideas. Ability to remain calm under pressure. Able to constructively work under stress and pressure when faced with high workloads and deadlines. Able to maintain confidentiality of sensitive information.
May 04, 2024
Full time
IT Manager (Hands on) You will be based in Farringdon and will work from home once a week. Job Purpose You will be responsible for the day-to-day management, support and overseeing of the IT Service Desk, Infrastructure and Operations to ensure business continuity of infrastructure, operations and acceptable IT services are provided and delivered effectively, and in a timely manner across the company. Key Responsibilities and Accountabilities Reporting all security threats, IT related risks or capacity issues to the business directly to the Head of IT. Provide, and present accurate information for reporting purposes to the Head of IT and Business Systems regarding various areas concerning Infrastructure and Operations, and IT Service Desk. Implement, managing and supervise the deployment, implementation, development, monitoring, maintenance, upgrading and support of organisational IT systems and infrastructure. This will include server room, critical power, UPS, security, systems, backups, disaster recovery, firewalls, networks, operating systems, servers, endpoints, connectivity, Wi-Fi, mobiles, video conference, tablets, software apps, telephones, and peripherals, etc. Liaise with third party Infrastructure providers to ensure all infrastructure services are functioning and managed effectively to ensure business continuity of the availability of infrastructure, network services and data to the company. Manage software licenses effectively with relevant business heads as to remain compliant while software is consumed across the organisation to ensure legal, compliant use of software within on-premises, mobile, and cloud environment. Manage projects to integrate technologies into new and existing systems. Ensure the IT Service Desk, Infrastructure and Operations has appropriate processes in place, so the quality of work delivered meets the organisations requirements, including compliance with companies' management procedures. Advise about organisation's IT equipment, connectivity needs and purchase products, parts, and services as necessary. Coordinate with the Head of IT and Business Systems and accounts team regarding IT cost for IT budget purposes. Identifying and pursuing service improvement initiatives; managing complaints, suggestions, and compliments of the IT Service Desk, Infrastructure and Operations across the company Competencies & Skills Windows Operating Systems Active Directory, NTFS Permissions and Group Policies Microsoft Windows Architecture (Cloud, Server and Client) and network and firewall technology. Office 365 and Azure Knowledge of technical management and support of computer hardware/software, VPN, networking concepts, EDR, anti-virus and Secure Web Gateway. Knowledge of key technology standards ITIL and service delivery. A great understanding of security and best practice in all aspects of information security. Leadership: Excellent leadership, prioritization and organisational skills, with a willingness to lead and create new ideas. Ability to remain calm under pressure. Able to constructively work under stress and pressure when faced with high workloads and deadlines. Able to maintain confidentiality of sensitive information.
Chesterfield, Hybrid - £57,000 - 12 month Fixed-Term Contract We are looking for an experienced IT Manager to fill a crucial role within our clients team who operate within the healthcare sector. This role will be responsible for coordinating resources to deliver the highest standard of IT infrastructure service to the company and users. Key areas of responsibility include: - Providing infrastructure advice to inform strategic business planning and manage projects. - Work alongside the Director of Infrastructure to make decisions the architecture of the infrastructure environment. - Provide leadership and management in line with the company values. - Lead on all aspects Infrastructure service delivery. - Plan and manage the delivery of projects. - Act as a key point of contact for the infrastructure users and effectively communicate issues to internal and external staff. Skills required: - Previous experience within a similar role. - Experience of managing small teams. - Skills within service management in large IT environments. - Understanding of QMS systems i.e. ITIL/ISO 9001 or equivalent. - Good understanding of patching and cyber security measures applied within an enterprise environment.
May 04, 2024
Full time
Chesterfield, Hybrid - £57,000 - 12 month Fixed-Term Contract We are looking for an experienced IT Manager to fill a crucial role within our clients team who operate within the healthcare sector. This role will be responsible for coordinating resources to deliver the highest standard of IT infrastructure service to the company and users. Key areas of responsibility include: - Providing infrastructure advice to inform strategic business planning and manage projects. - Work alongside the Director of Infrastructure to make decisions the architecture of the infrastructure environment. - Provide leadership and management in line with the company values. - Lead on all aspects Infrastructure service delivery. - Plan and manage the delivery of projects. - Act as a key point of contact for the infrastructure users and effectively communicate issues to internal and external staff. Skills required: - Previous experience within a similar role. - Experience of managing small teams. - Skills within service management in large IT environments. - Understanding of QMS systems i.e. ITIL/ISO 9001 or equivalent. - Good understanding of patching and cyber security measures applied within an enterprise environment.
IT Change & Problem Manager Abingdon Rd, Culham, UKFull-timeSalary: £52,293 (inclusive of MPP) + excellent benefits including outstanding pensionSite Location: UKAEA Culham, OxfordshireConfirmed Grade: Level 5 Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on.Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs.UKAEA leads the way in realizing fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative. Job Description As an employee of UKAEA, you will benefit from:- Outstanding defined benefit pension scheme, details of which can be found at the end of this advert. - Corporate bonus scheme of up to 7% and a Relocation allowance (if eligible).- Flexible working options including family-friendly policies.- Employee Assistance Programme and trained Mental Health First Aiders.- Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays.- Wide range of career development opportunities .- A vibrant culture committed to equality and being fully inclusive .This role requires employees to complete an online Baseline Personnel Security Standard (BPSS) / be eligible for SC Clearance (must have resided in the UK for the last 5 years) including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role UKAEA's Computing Division encompasses a comprehensive suite of digital tools and techniques, supporting activities such as scientific research, modelling, simulation, software engineering, integration, automation, business systems, information security, and ICT capabilities. This division is crucial to advancing UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the IT Service Management Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analysing current states resulting from identified problems, and advising on defining change scope and future states. The Change & Problem Manager plays a key role in evaluating organisational readiness for change within UKAEA's Computing Division. Additional Responsibilities: - Lead change and problem management processes, aligning stakeholders on KPIs and ensuring effective tooling.- Coordinate and oversee outputs of the Change Advisory Board (CAB) and act as Change Manager, approving non-escalated changes.- Refine change and problem management processes to meet evolving business needs and industry standards.- Conduct IT problem investigations using root cause analysis and trend analysis to prevent future interruptions.- Enforce cross-process compliance and coordination to enhance service delivery and promote a proactive culture of fault identification and reliability improvement. Qualifications Essential Requirements: - Strong technical knowledge applicable to the role, demonstrated through HND equivalent or relevant STEM subject experience.- Proven ability in people management, fostering leadership qualities and driving team performance within diverse technology teams.- Proficiency in influencing and advising across organisational levels, facilitating effective collaboration and decision-making.- Knowledgeable in Service Management practices with an ITIL V3 or V4 foundation qualification. Desirable Skills: - Industry-accredited Associate or Professional qualifications (e.g., PMP, PRINCE2 ), showcasing proficiency in project management methodologies and practices.- Ability to deputise for the Service Management Group Leader when necessary.- Ability to assist with the activities of the Service Management group providing knowledge and assistance when possible.- Understanding of computer and storage technologies, distributed processing platforms, and data analytics, facilitating informed decision-making and support within IT environments. Additional Information For a full list of benefits and to apply, select the apply button to be taken through to the UKAEA careers pages.We welcome applications from under-represented groups, particularly individuals from black and other ethnic minority backgrounds, people with disabilities, and women. Our Executive team, supported by our 'Equality, Diversity and Inclusion' (EDI) Partner and Inclusion Ambassadors, actively promotes EDI and takes steps to increase diversity within our organisation. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.
May 04, 2024
Full time
IT Change & Problem Manager Abingdon Rd, Culham, UKFull-timeSalary: £52,293 (inclusive of MPP) + excellent benefits including outstanding pensionSite Location: UKAEA Culham, OxfordshireConfirmed Grade: Level 5 Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on.Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs.UKAEA leads the way in realizing fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative. Job Description As an employee of UKAEA, you will benefit from:- Outstanding defined benefit pension scheme, details of which can be found at the end of this advert. - Corporate bonus scheme of up to 7% and a Relocation allowance (if eligible).- Flexible working options including family-friendly policies.- Employee Assistance Programme and trained Mental Health First Aiders.- Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays.- Wide range of career development opportunities .- A vibrant culture committed to equality and being fully inclusive .This role requires employees to complete an online Baseline Personnel Security Standard (BPSS) / be eligible for SC Clearance (must have resided in the UK for the last 5 years) including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role UKAEA's Computing Division encompasses a comprehensive suite of digital tools and techniques, supporting activities such as scientific research, modelling, simulation, software engineering, integration, automation, business systems, information security, and ICT capabilities. This division is crucial to advancing UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the IT Service Management Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analysing current states resulting from identified problems, and advising on defining change scope and future states. The Change & Problem Manager plays a key role in evaluating organisational readiness for change within UKAEA's Computing Division. Additional Responsibilities: - Lead change and problem management processes, aligning stakeholders on KPIs and ensuring effective tooling.- Coordinate and oversee outputs of the Change Advisory Board (CAB) and act as Change Manager, approving non-escalated changes.- Refine change and problem management processes to meet evolving business needs and industry standards.- Conduct IT problem investigations using root cause analysis and trend analysis to prevent future interruptions.- Enforce cross-process compliance and coordination to enhance service delivery and promote a proactive culture of fault identification and reliability improvement. Qualifications Essential Requirements: - Strong technical knowledge applicable to the role, demonstrated through HND equivalent or relevant STEM subject experience.- Proven ability in people management, fostering leadership qualities and driving team performance within diverse technology teams.- Proficiency in influencing and advising across organisational levels, facilitating effective collaboration and decision-making.- Knowledgeable in Service Management practices with an ITIL V3 or V4 foundation qualification. Desirable Skills: - Industry-accredited Associate or Professional qualifications (e.g., PMP, PRINCE2 ), showcasing proficiency in project management methodologies and practices.- Ability to deputise for the Service Management Group Leader when necessary.- Ability to assist with the activities of the Service Management group providing knowledge and assistance when possible.- Understanding of computer and storage technologies, distributed processing platforms, and data analytics, facilitating informed decision-making and support within IT environments. Additional Information For a full list of benefits and to apply, select the apply button to be taken through to the UKAEA careers pages.We welcome applications from under-represented groups, particularly individuals from black and other ethnic minority backgrounds, people with disabilities, and women. Our Executive team, supported by our 'Equality, Diversity and Inclusion' (EDI) Partner and Inclusion Ambassadors, actively promotes EDI and takes steps to increase diversity within our organisation. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.
IT Operations Lead / Manager Manchester / Hybrid £60,000 per annum Their solutions help their clients better connect with the communities they serve, using Data Science etc to create positive customer engagement in the most efficient & effective way possible- addressing significant challenges within this space.You would play a vital role in this companies growth moving forwards. You'll be at the forefront of ensuring the seamless operations of both IT, Infrastructure and Application Support. The leadership & direction you provide will drive process improvement practices and further empower data driven decision making!Key Responsibilities: To collaborate with cross-functional teams to monitor application and infrastructure performance Proactively identify & address issues to minimise downtime, ensuring optimal performance. Work closely with the development team to maintain and improve system reliability Lead new initiatives to enhance service desk best practice Implement best practice for Incident Management , resolution and efficiency Collaborate with wide stakeholders to optimise system performance Lead and mentor a team of support analysts.We're looking for someone from either an IT Support or Application support background that is used to driving efficiency and best practice across a team. This is a fantastic opportunity for someone looking to work in a fast paced environment who enjoys problem solving and brining the best out of people!A flexible hybrid role, you must be a commutable distance from Manchester for a couple of days a week in the office.
May 04, 2024
Full time
IT Operations Lead / Manager Manchester / Hybrid £60,000 per annum Their solutions help their clients better connect with the communities they serve, using Data Science etc to create positive customer engagement in the most efficient & effective way possible- addressing significant challenges within this space.You would play a vital role in this companies growth moving forwards. You'll be at the forefront of ensuring the seamless operations of both IT, Infrastructure and Application Support. The leadership & direction you provide will drive process improvement practices and further empower data driven decision making!Key Responsibilities: To collaborate with cross-functional teams to monitor application and infrastructure performance Proactively identify & address issues to minimise downtime, ensuring optimal performance. Work closely with the development team to maintain and improve system reliability Lead new initiatives to enhance service desk best practice Implement best practice for Incident Management , resolution and efficiency Collaborate with wide stakeholders to optimise system performance Lead and mentor a team of support analysts.We're looking for someone from either an IT Support or Application support background that is used to driving efficiency and best practice across a team. This is a fantastic opportunity for someone looking to work in a fast paced environment who enjoys problem solving and brining the best out of people!A flexible hybrid role, you must be a commutable distance from Manchester for a couple of days a week in the office.
About Us We're FLOX - The Healthy Chicken Company, an ag-tech start-up that believes you can have your chicken and eat it too! Using advanced AI, we're on a mission to transform the poultry industry by improving the lives of the 1.8 trillion chickens reared over the next few decades. How do we do it? Our system "watches" flocks and sheds with smart cameras and sensors and delivers data and insights to farmers (and others in the supply chain) that help improve welfare. It's a win-win-win-win: good for the birds, good for farmers, good for the environment and good for you! Our team is made up of industry-leading technical talent and ambitious entrepreneurs who genuinely want to make a difference. We embrace diversity, representing 10+ nationalities and people from all walks of life (there are even a few vegetarians in our ranks; all welcome). We're fun, quirky, humble, ambitious, and passionate. It's an exciting time of growth for FLOX - and we're looking for like-minded people to join the team. About the Role We are currently seeking a Head of Data Engineering to spearhead our Data & MLOps scaling strategy and creatively lead the development of our AI-based features. This role seats in the Tech Team, and you will report to the CTO. We're a growing start-up with plenty of room for progression and making the role your own. Key Responsibilities Guide us in scaling and extending our AI-based product features Architect and lead the implementation of our MLOps infrastructure, including data collection, labelling, storage, processing and QA in order to enable rapid continuous learning of our models Advocate for Data and ML as part of the Leadership Team strategic efforts Work closely with our Operations team to execute our data scaling strategy Design, implement and manage ML algorithms Lead development of hard computer vision features like visual weighing or health assessment for chickens Lead and mentor the the Computer Vision team, with scope of line managing it in the future Support hiring efforts to grow the Computer Vision team We would love to meet you if you have all or some of these requirements 7+ years of commercial experience developing AI-based products, with a focus on Computer Vision 3+ years of implementing and/or architecting MLOps MSc or PhD in a related subject matter Experience with our tech stack: Python (NumPy, Scipy, Pandas, etc.), OpenCV, PyTorch Strong leadership experience i.e. a team of 3+ people Strong experience in taking research ideas into production at scale Ability to empathise with and mentor the team, and lead with kindness Experience working and managing teams in an Agile environment Can commute to our East London HQ minimum x2 days a week Start-up / scale-up experience a bonus (we are working towards our Series A) A natural enthusiasm for keeping up to date with new technologies and methodologies Compensation, Perks & Benefits £80k-£110k salary depending on experience and location £80k+ share options package Flexible working 25 days' holidays (excluding bank holidays) Lunch and snacks provided in the office Inclusive and relaxed company culture: we welcome everyone, we encourage you to be yourself and dress as you like Exposure to state-of-the-art technologies A welcoming and international work environment A chance to work with well-respected experts, including AI and robotics
May 04, 2024
Full time
About Us We're FLOX - The Healthy Chicken Company, an ag-tech start-up that believes you can have your chicken and eat it too! Using advanced AI, we're on a mission to transform the poultry industry by improving the lives of the 1.8 trillion chickens reared over the next few decades. How do we do it? Our system "watches" flocks and sheds with smart cameras and sensors and delivers data and insights to farmers (and others in the supply chain) that help improve welfare. It's a win-win-win-win: good for the birds, good for farmers, good for the environment and good for you! Our team is made up of industry-leading technical talent and ambitious entrepreneurs who genuinely want to make a difference. We embrace diversity, representing 10+ nationalities and people from all walks of life (there are even a few vegetarians in our ranks; all welcome). We're fun, quirky, humble, ambitious, and passionate. It's an exciting time of growth for FLOX - and we're looking for like-minded people to join the team. About the Role We are currently seeking a Head of Data Engineering to spearhead our Data & MLOps scaling strategy and creatively lead the development of our AI-based features. This role seats in the Tech Team, and you will report to the CTO. We're a growing start-up with plenty of room for progression and making the role your own. Key Responsibilities Guide us in scaling and extending our AI-based product features Architect and lead the implementation of our MLOps infrastructure, including data collection, labelling, storage, processing and QA in order to enable rapid continuous learning of our models Advocate for Data and ML as part of the Leadership Team strategic efforts Work closely with our Operations team to execute our data scaling strategy Design, implement and manage ML algorithms Lead development of hard computer vision features like visual weighing or health assessment for chickens Lead and mentor the the Computer Vision team, with scope of line managing it in the future Support hiring efforts to grow the Computer Vision team We would love to meet you if you have all or some of these requirements 7+ years of commercial experience developing AI-based products, with a focus on Computer Vision 3+ years of implementing and/or architecting MLOps MSc or PhD in a related subject matter Experience with our tech stack: Python (NumPy, Scipy, Pandas, etc.), OpenCV, PyTorch Strong leadership experience i.e. a team of 3+ people Strong experience in taking research ideas into production at scale Ability to empathise with and mentor the team, and lead with kindness Experience working and managing teams in an Agile environment Can commute to our East London HQ minimum x2 days a week Start-up / scale-up experience a bonus (we are working towards our Series A) A natural enthusiasm for keeping up to date with new technologies and methodologies Compensation, Perks & Benefits £80k-£110k salary depending on experience and location £80k+ share options package Flexible working 25 days' holidays (excluding bank holidays) Lunch and snacks provided in the office Inclusive and relaxed company culture: we welcome everyone, we encourage you to be yourself and dress as you like Exposure to state-of-the-art technologies A welcoming and international work environment A chance to work with well-respected experts, including AI and robotics
The Role SF Executive are working exclusive with a high growth, investor backed, hospitality business based in Northamptonshire. As they go through their next phase of growth, the business now seeks to strengthen its Leadership Team with the appointment of a new IT Director. Reporting to the CFO, you will lead and develop the company's technology strategy, oversee all aspects of IT roadmap, and ensure that their IT systems and processes are aligned with the company's strategic goals. The Person The successful candidate will be a hands-on technology leader with an extensive background in shaping and delivering an IT strategy within a retail / hospitality environment. You will have experience of overseeing the design, implementation, and maintenance of an IT infrastructure and networking, as well as managing applications critical to a business operations. You will be a proactive, self-starter with excellent leadership and motivational skills. Key requirements: Proven experience in managing IT operations within a multisite, retail/hospitality business Strong technical expertise in network design, implementation, and troubleshooting. Experience with enterprise-level applications such as EPOS systems, inventory management, and CRM software. Solid understanding of cybersecurity principles and best practices. Ability to prioritise and manage multiple projects in a fast-paced environment. Strong analytical and problem-solving skills. Experience with cloud-based solutions and the Azure tech stack is desirable. Background in building, developing and managing a team of IT professionals. Project management skills and experience with project management tools. Knowledge of current and emerging trends in IT, including cloud computing, mobile computing, and cybersecurity. Background in managing an outsourced end user support desk service Excellent communication and interpersonal skills, with the ability to collaborate effectively and build key relationships with stakeholders at all levels. Package This exciting full-time opportunity is offering a base salary up to £120k plus benefits. As it is a multi-site role, you will be required to travel to the business's sites across the UK.
May 04, 2024
Full time
The Role SF Executive are working exclusive with a high growth, investor backed, hospitality business based in Northamptonshire. As they go through their next phase of growth, the business now seeks to strengthen its Leadership Team with the appointment of a new IT Director. Reporting to the CFO, you will lead and develop the company's technology strategy, oversee all aspects of IT roadmap, and ensure that their IT systems and processes are aligned with the company's strategic goals. The Person The successful candidate will be a hands-on technology leader with an extensive background in shaping and delivering an IT strategy within a retail / hospitality environment. You will have experience of overseeing the design, implementation, and maintenance of an IT infrastructure and networking, as well as managing applications critical to a business operations. You will be a proactive, self-starter with excellent leadership and motivational skills. Key requirements: Proven experience in managing IT operations within a multisite, retail/hospitality business Strong technical expertise in network design, implementation, and troubleshooting. Experience with enterprise-level applications such as EPOS systems, inventory management, and CRM software. Solid understanding of cybersecurity principles and best practices. Ability to prioritise and manage multiple projects in a fast-paced environment. Strong analytical and problem-solving skills. Experience with cloud-based solutions and the Azure tech stack is desirable. Background in building, developing and managing a team of IT professionals. Project management skills and experience with project management tools. Knowledge of current and emerging trends in IT, including cloud computing, mobile computing, and cybersecurity. Background in managing an outsourced end user support desk service Excellent communication and interpersonal skills, with the ability to collaborate effectively and build key relationships with stakeholders at all levels. Package This exciting full-time opportunity is offering a base salary up to £120k plus benefits. As it is a multi-site role, you will be required to travel to the business's sites across the UK.
Job Purpose: The IT Technical Infrastructure Manager will be responsible for all Stonegate Group infrastructure (on-premises/cloud based or outsourced) and all partner performance involved in the delivery of infrastructure to our central, field-based and remote site teams. The IT Technical Infrastructure Manager will also contribute to the continual development of the most appropriate technology, capacity and resilience of Stonegate Group systems to support our business's on-going growth and ambitions. This role is based in Solihull in the West Midlands, you have to live within a commutable distance of the office. Responsibilities: Manage the day-to-day delivery of Stonegate Group infrastructure services including Hosting, Android and Apple published applications, all Azure services, Microsoft Office 365, EPOS, LAN, WAN, Security, Internet, Wi-Fi and remote access. Technical management of Stonegate Group Datacentres. Manage key suppliers involved the delivery of infrastructure services. Negotiate with suppliers and contractors for infrastructure-specific products and services. Manage and drive infrastructure projects both internally and with our suppliers. Define and manage IT Disaster Recovery Strategy for infrastructure services. Manage and monitor operational costs attributed to infrastructure. Support the IT project delivery function to ensure that new solutions proposed by the Business are fit for purpose and meet the infrastructure design and strategy. Ensure appropriate security levels on all Stonegate Group infrastructure services are maintained. Ensure all databases are supported, available and performant. Ensure all infrastructure related hardware, applications and services are patched and up to date. Providing technical leadership, coaching and line management of the infrastructure team. Responsibility for the delivery of new infrastructure and services, including Azure services. Providing clear and consistent documentation of systems configurations. Contribute to the development and maintenance of technology road maps across the IT Infrastructure in collaboration with Stonegate Group Architects and partners. Person Specification: Skills, Knowledge & Qualifications: QUALIFICATIONS: University Degree or equivalent or appropriate practical experience Significant experience working in a similar role Relevant Microsoft certifications in either Azure, Modern Workplace or Business Applications. Legacy retired MCSE qualifications may be considered subject to interview Cisco certifications CCNA, CCNP, CCIE would be highly regarded (or appropriate hands-on experience in lieu of) Wireless Design certifications would be attractive qualifications to hold Microsoft 365 certifications would be a bonus ITIL qualifications SKILLS / KNOWLEDGE: Essential Committed to continued learning and supporting the learning of others An excellent working knowledge of core networking and routing protocols including network security protocols and policies to protect against cyber threats, Active Directory, Group Policy and associated Microsoft Windows Server based networking technologies Experience in supporting enterprise wireless networks Comprehensive understanding of virtualisation technologies - VMWare and Microsoft specifically Working knowledge of modern storage technologies Excellent analytical and problem-solving capability with attention to detail Extensive Microsoft 365 experience Sound knowledge of public and private clouds with specific experience in Microsoft Azure Strong sourcing and supplier management skills Strong leadership and line management capabilities Experience of working within ITIL frameworks The ability interface between the business and technology groups The ability to prioritise, work under pressure and meet deadlines Desirable Experience of working in the retail or hospitality industry Experience of Web technologies and support Budget Control Has a flexible approach to their role What's in it for you? 25 days annual leave Annual Leave Purchase Scheme Pension Vitality Healthcare Opt in dental insurance programme Annual bonus scheme The Stonegate discount card offering discounts across our managed estate Online benefits portal offering discounts across the High Street and other retailers If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
May 04, 2024
Full time
Job Purpose: The IT Technical Infrastructure Manager will be responsible for all Stonegate Group infrastructure (on-premises/cloud based or outsourced) and all partner performance involved in the delivery of infrastructure to our central, field-based and remote site teams. The IT Technical Infrastructure Manager will also contribute to the continual development of the most appropriate technology, capacity and resilience of Stonegate Group systems to support our business's on-going growth and ambitions. This role is based in Solihull in the West Midlands, you have to live within a commutable distance of the office. Responsibilities: Manage the day-to-day delivery of Stonegate Group infrastructure services including Hosting, Android and Apple published applications, all Azure services, Microsoft Office 365, EPOS, LAN, WAN, Security, Internet, Wi-Fi and remote access. Technical management of Stonegate Group Datacentres. Manage key suppliers involved the delivery of infrastructure services. Negotiate with suppliers and contractors for infrastructure-specific products and services. Manage and drive infrastructure projects both internally and with our suppliers. Define and manage IT Disaster Recovery Strategy for infrastructure services. Manage and monitor operational costs attributed to infrastructure. Support the IT project delivery function to ensure that new solutions proposed by the Business are fit for purpose and meet the infrastructure design and strategy. Ensure appropriate security levels on all Stonegate Group infrastructure services are maintained. Ensure all databases are supported, available and performant. Ensure all infrastructure related hardware, applications and services are patched and up to date. Providing technical leadership, coaching and line management of the infrastructure team. Responsibility for the delivery of new infrastructure and services, including Azure services. Providing clear and consistent documentation of systems configurations. Contribute to the development and maintenance of technology road maps across the IT Infrastructure in collaboration with Stonegate Group Architects and partners. Person Specification: Skills, Knowledge & Qualifications: QUALIFICATIONS: University Degree or equivalent or appropriate practical experience Significant experience working in a similar role Relevant Microsoft certifications in either Azure, Modern Workplace or Business Applications. Legacy retired MCSE qualifications may be considered subject to interview Cisco certifications CCNA, CCNP, CCIE would be highly regarded (or appropriate hands-on experience in lieu of) Wireless Design certifications would be attractive qualifications to hold Microsoft 365 certifications would be a bonus ITIL qualifications SKILLS / KNOWLEDGE: Essential Committed to continued learning and supporting the learning of others An excellent working knowledge of core networking and routing protocols including network security protocols and policies to protect against cyber threats, Active Directory, Group Policy and associated Microsoft Windows Server based networking technologies Experience in supporting enterprise wireless networks Comprehensive understanding of virtualisation technologies - VMWare and Microsoft specifically Working knowledge of modern storage technologies Excellent analytical and problem-solving capability with attention to detail Extensive Microsoft 365 experience Sound knowledge of public and private clouds with specific experience in Microsoft Azure Strong sourcing and supplier management skills Strong leadership and line management capabilities Experience of working within ITIL frameworks The ability interface between the business and technology groups The ability to prioritise, work under pressure and meet deadlines Desirable Experience of working in the retail or hospitality industry Experience of Web technologies and support Budget Control Has a flexible approach to their role What's in it for you? 25 days annual leave Annual Leave Purchase Scheme Pension Vitality Healthcare Opt in dental insurance programme Annual bonus scheme The Stonegate discount card offering discounts across our managed estate Online benefits portal offering discounts across the High Street and other retailers If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
Lead Engineer O365 - Bath - Hybrid Working Reed Technology are delighted to be working with a highly regarded Bath based organisation, with their search for a Lead/ Principal O365 Engineer to join their team This is a pivotal role for the organisation shaping and changing the technology services provided across the business. Reporting to the Head of Infrastructure & Applications, this role is an integral part of the leadership team, providing strategic direction for the broader Delivery & Operations function and will have line management responsibilities Key Responsibilities: Play a key role in shaping, implementing and in the adoption of changes to organisations operating model or organisational structures Provide leadership and team management, under a matrix structurecontinuous improvement, and embedding best practices, processes, and methods. Ensure operational IT Service Delivery, aligning services with agreed-upon service levels, standards, and policies. Service delivery, project and budget management The successful candidate will have experecne within: Experienced team lead/ management who can demonstrate project/service delivery Windows Server, all versions including core Exchange, SharePoint and Azure AD Power Platform Management PowerShell and Bash Scripting If you are interested in this fantastic opportunity please apply online or for more information contact me on
May 04, 2024
Full time
Lead Engineer O365 - Bath - Hybrid Working Reed Technology are delighted to be working with a highly regarded Bath based organisation, with their search for a Lead/ Principal O365 Engineer to join their team This is a pivotal role for the organisation shaping and changing the technology services provided across the business. Reporting to the Head of Infrastructure & Applications, this role is an integral part of the leadership team, providing strategic direction for the broader Delivery & Operations function and will have line management responsibilities Key Responsibilities: Play a key role in shaping, implementing and in the adoption of changes to organisations operating model or organisational structures Provide leadership and team management, under a matrix structurecontinuous improvement, and embedding best practices, processes, and methods. Ensure operational IT Service Delivery, aligning services with agreed-upon service levels, standards, and policies. Service delivery, project and budget management The successful candidate will have experecne within: Experienced team lead/ management who can demonstrate project/service delivery Windows Server, all versions including core Exchange, SharePoint and Azure AD Power Platform Management PowerShell and Bash Scripting If you are interested in this fantastic opportunity please apply online or for more information contact me on