Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Louise Hewett Recruitment
Stourport-on-severn, Worcestershire
Are you an experienced IT Support technician looking to join a growing Managed Service Provider and keen to use your expertise to enhance customers experiences by providing a high quality service? Then this role may be the one for you! Main Responsibilities IT Troubleshooting via telephone and remote support software 3rd line escalation from 1st and 2nd line support engineers Diagnosis of faults with technical systems and take appropriate action Provide a high level and effective service to customer's Working with Senior Management team to provide top level IT expertise Skills required Relationship building with colleagues and clients Effective communication skills and phone manner Problem solving to create solutions for any customer needs Knowledge of virtualisation technologies (Hyper-V/VMWare). Server, Storage and Networking knowledge (Desirable) Clear and concise documentation Microsoft Windows Server technology design and implementation Good knowledge of Active Directory design and implementation Good knowledge of cloud technologies (Exchange online, SharePoint, Intune) If the above sounds of interest to you then please submit an application or get in touch at or
May 14, 2024
Full time
Are you an experienced IT Support technician looking to join a growing Managed Service Provider and keen to use your expertise to enhance customers experiences by providing a high quality service? Then this role may be the one for you! Main Responsibilities IT Troubleshooting via telephone and remote support software 3rd line escalation from 1st and 2nd line support engineers Diagnosis of faults with technical systems and take appropriate action Provide a high level and effective service to customer's Working with Senior Management team to provide top level IT expertise Skills required Relationship building with colleagues and clients Effective communication skills and phone manner Problem solving to create solutions for any customer needs Knowledge of virtualisation technologies (Hyper-V/VMWare). Server, Storage and Networking knowledge (Desirable) Clear and concise documentation Microsoft Windows Server technology design and implementation Good knowledge of Active Directory design and implementation Good knowledge of cloud technologies (Exchange online, SharePoint, Intune) If the above sounds of interest to you then please submit an application or get in touch at or
An experienced 1st Line Technical Support Engineer with relevant experience is needed to join our team at Fortis Hosting, a leading IT Services and IT Consulting company based in London on a full-time basis. For over 12 years, we have been providing cloud, consultancy, IT support and procurement services to Private and Public sector organisations in the UK and internationally. The successful candidate will be dedicated to handling initial technical calls, solving them and escalating them where appropriate. The role involves resolving issues by finding solutions and replicating customers' problems in-house. This is an excellent opportunity to progress your career with a well-established company! About Us Our ethos is to work with our clients in analysing and understanding their business requirements and constraints, allowing us to design and implement solutions that reduce cost and substantially increase reliability and flexibility. All our services and solutions are completely bespoke, and we pride ourselves on having a very personal approach with all our clients. Key Responsibilities: Escalating issues to suppliers and development teams to reduce any potential delays Conducting extensive troubleshooting to identify the root cause of an issue Responding to and analysing complex technical queries that may require deviation from standard procedures Directing clients through issue resolution, including occasional customer site meetings, providing status reports and regular updates Recording customer contact and activities in the helpdesk system Updating and managing the current working knowledge of the cloud products and services Working on the helpdesk providing technical support team by telephone, email and remote assistance Helping to manage support incidents for engineers out of the office on installations Extensive training will be provided for cloud products and solutions: Azure and O365 Services, Cloud backup, Hyper-V based solutions, Hosted Exchange, Active Directory, SharePoint, Web Hosting, Hosted Email, Infrastructure as a Service, and Ticket Management Required Experience: Must have an active Microsoft Certification path Experience working with Office 365 and Azure services Previous experience gained working within a customer-focused environment Experience with Microsoft Windows Server and Client platforms, Active Directory, IIS and Microsoft Exposure to Apple MAC and Linux is desirable Required Skills: Problem-solving in the course of day-to-day activity Good communicator with the ability to build good relationships with customers Analytical thinking and decision-making Good communicator with an excellent telephone manner and high levels of spoken and written English Ability to cope well under pressure Ability to work independently and as part of a team An active interest in IT and technology A great desire to learn new technologies and constantly push knowledge and skill sets Benefits: Staff Pension Private Health Care Hybrid Working Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; IT Engineer, IT Technician, 1st Line Support Technician, 2nd Line Support, IT Support Engineer, IT Systems Consultant, IT Solutions Consultant, Technology Advisor, Technology Support Specialist, IT Service Desk Consultant, IT Operations Specialist may also be considered for this role.
May 14, 2024
Full time
An experienced 1st Line Technical Support Engineer with relevant experience is needed to join our team at Fortis Hosting, a leading IT Services and IT Consulting company based in London on a full-time basis. For over 12 years, we have been providing cloud, consultancy, IT support and procurement services to Private and Public sector organisations in the UK and internationally. The successful candidate will be dedicated to handling initial technical calls, solving them and escalating them where appropriate. The role involves resolving issues by finding solutions and replicating customers' problems in-house. This is an excellent opportunity to progress your career with a well-established company! About Us Our ethos is to work with our clients in analysing and understanding their business requirements and constraints, allowing us to design and implement solutions that reduce cost and substantially increase reliability and flexibility. All our services and solutions are completely bespoke, and we pride ourselves on having a very personal approach with all our clients. Key Responsibilities: Escalating issues to suppliers and development teams to reduce any potential delays Conducting extensive troubleshooting to identify the root cause of an issue Responding to and analysing complex technical queries that may require deviation from standard procedures Directing clients through issue resolution, including occasional customer site meetings, providing status reports and regular updates Recording customer contact and activities in the helpdesk system Updating and managing the current working knowledge of the cloud products and services Working on the helpdesk providing technical support team by telephone, email and remote assistance Helping to manage support incidents for engineers out of the office on installations Extensive training will be provided for cloud products and solutions: Azure and O365 Services, Cloud backup, Hyper-V based solutions, Hosted Exchange, Active Directory, SharePoint, Web Hosting, Hosted Email, Infrastructure as a Service, and Ticket Management Required Experience: Must have an active Microsoft Certification path Experience working with Office 365 and Azure services Previous experience gained working within a customer-focused environment Experience with Microsoft Windows Server and Client platforms, Active Directory, IIS and Microsoft Exposure to Apple MAC and Linux is desirable Required Skills: Problem-solving in the course of day-to-day activity Good communicator with the ability to build good relationships with customers Analytical thinking and decision-making Good communicator with an excellent telephone manner and high levels of spoken and written English Ability to cope well under pressure Ability to work independently and as part of a team An active interest in IT and technology A great desire to learn new technologies and constantly push knowledge and skill sets Benefits: Staff Pension Private Health Care Hybrid Working Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; IT Engineer, IT Technician, 1st Line Support Technician, 2nd Line Support, IT Support Engineer, IT Systems Consultant, IT Solutions Consultant, Technology Advisor, Technology Support Specialist, IT Service Desk Consultant, IT Operations Specialist may also be considered for this role.
An experienced field-based IT Support Engineer is needed to join an MSP team supporting IT infrastructures for multiple clients across the region. You'll be based in or around the Brighton region on a full-time basis and working on client sites from home or company offices in East Grinstead. Candidates must be good communicators, clear thinkers, and friendly people. Broad experience is valued, especially in managing IT for organisations with 25-500+ users and varying needs. Experience in delivering infrastructure changes and projects would be an advantage. The work is varied and interesting, and their objective is to deliver good-quality outcomes for their clients - they use high-quality software tools to achieve that. If you're already shown your capabilities working for a single organisation, then fast-track your experience by stepping up to manage and deliver services for multiple organisations. This is an excellent opportunity to progress your career with a well-established company! About the Role You'll be the kind of person who can drop into a client's IT infrastructure and improve it. With a calm disposition and leaning on your team where you need to, you'll be able to find resolutions and workarounds as you go. You'll be the kind of person who enjoys the challenge of applying best practice solutions to diverse client IT environments, and your clients will learn to trust you as much as you do. Required Skills: Ability to work on your own initiative as well as support the team Good communications skills Ability to problem solve in a logical manner Be efficient, well-organised, and able to prioritise Able to manage projects, update stakeholders, and manage risk Full Driving Licence Required Experience: Minimum 3 years of experience managing, changing, and operating IT infrastructures for organisations with 25-500 IT users Cloud services such as Microsoft 365, operating/delivering modern workplace services and tools Proven experience running a Windows-based network, from PCs to switches to servers They also value any mix of the following experience: Microsoft Windows Servers and Workstations Virtual Apps and Desktops (Citrix, Microsoft) Microsoft 365-based services Microsoft Exchange (any supported versions) Virtualisation knowledge - Hyper-V/XenServer /VMWare Local and wide-area networking Administering database systems such as Microsoft SQL Server Maths and English qualifications equivalent to GCSE C or above. CompTIA qualifications, past apprenticeship success Vendor qualifications from Microsoft, Citrix, Sophos, Cisco, Veeam Benefits: Friendly environment Varied challenges Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; 3rd Line Support Engineer, IT Support Engineer, IT Project Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer may also be considered.
May 14, 2024
Full time
An experienced field-based IT Support Engineer is needed to join an MSP team supporting IT infrastructures for multiple clients across the region. You'll be based in or around the Brighton region on a full-time basis and working on client sites from home or company offices in East Grinstead. Candidates must be good communicators, clear thinkers, and friendly people. Broad experience is valued, especially in managing IT for organisations with 25-500+ users and varying needs. Experience in delivering infrastructure changes and projects would be an advantage. The work is varied and interesting, and their objective is to deliver good-quality outcomes for their clients - they use high-quality software tools to achieve that. If you're already shown your capabilities working for a single organisation, then fast-track your experience by stepping up to manage and deliver services for multiple organisations. This is an excellent opportunity to progress your career with a well-established company! About the Role You'll be the kind of person who can drop into a client's IT infrastructure and improve it. With a calm disposition and leaning on your team where you need to, you'll be able to find resolutions and workarounds as you go. You'll be the kind of person who enjoys the challenge of applying best practice solutions to diverse client IT environments, and your clients will learn to trust you as much as you do. Required Skills: Ability to work on your own initiative as well as support the team Good communications skills Ability to problem solve in a logical manner Be efficient, well-organised, and able to prioritise Able to manage projects, update stakeholders, and manage risk Full Driving Licence Required Experience: Minimum 3 years of experience managing, changing, and operating IT infrastructures for organisations with 25-500 IT users Cloud services such as Microsoft 365, operating/delivering modern workplace services and tools Proven experience running a Windows-based network, from PCs to switches to servers They also value any mix of the following experience: Microsoft Windows Servers and Workstations Virtual Apps and Desktops (Citrix, Microsoft) Microsoft 365-based services Microsoft Exchange (any supported versions) Virtualisation knowledge - Hyper-V/XenServer /VMWare Local and wide-area networking Administering database systems such as Microsoft SQL Server Maths and English qualifications equivalent to GCSE C or above. CompTIA qualifications, past apprenticeship success Vendor qualifications from Microsoft, Citrix, Sophos, Cisco, Veeam Benefits: Friendly environment Varied challenges Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; 3rd Line Support Engineer, IT Support Engineer, IT Project Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer may also be considered.
Rapid Response Technician Location: London Waterloo Duration: 6 months Rate: £30.00 per hour (umbrella) Our London Waterloo based client have an opportunity for a Rapid Response Technician to join the team on an initial 6 month contract basis (shift work 3 on/4 off - alternating night/day shifts) The primary purpose of the role is to undertake faulting activities to restore service and systems mainly within the Connect Network within Contractual Service Levels and to provide technical support to sustain the integrity of the Connect system. The post holder will undertake all technical activities in accordance with the specific roles and responsibilities of the post to ensure the use of best practices & continuous improvement in all areas of Service provision/delivery and HSQE activities. Key Responsibilities and Tasks: Reporting to the Duty Operations Manager the post holder will contribute to a high performance team culture, whilst implementing a high level of safety practices within daily duties. The post holder will consistently offer First class service to the customer, support the service delivery team to deliver financial results in line with company expectations. The post holder will be required to achieve KPIs, that minimise exposure to service credits, abatement payments for spares, logical channels, and repeat failures incurred on the Connect Contract. The role is customer facing, earning respect from end users, LU Connect and internal colleagues. The post holder will lead by example in his/her application of the core company values, company goals and continuous improvement initiatives. The role is high profile, pressurised and will require out of normal hours commitment (alternating weekly day/night shifts - 3 on 4 off) 1. Work efficiently and effectively to restore service, highlight and escalate issues or deficiencies arising, share good practice and lessons learnt to promote service improvement. Provide all feedback, and matters arising for escalation and review. Maintain regular and consistent dialogue with the delivery team to update on faulting task progress. 2. Ensure a safe system of work is in place and dynamic risk assessments are completed and recorded. Compile Site Specific Safety Information as required, or, subject to certification, undertake specific on site duties. 3. Undertake maintenance activities as required. 4. Carry out equipment reprogramming and install latest equipment configuration as required. 5. Understand and interpret design documentation and work instructions. 6. On occasion maybe required to lead a team of technicians to ensure the application of best practice in the provision of a safe, comprehensive, faulting activities. 7. Ensure that all relevant policies, processes and procedures are adhered too. 8. Maintain physical and cyber security, champion good housekeeping values at all times. Skills: Essential Must be able to drive and hold a valid driving licence Understands and can apply basic electrical principles to faulting activities Proficient in the application and interpretation of Telecom Transmission Systems, specifically on the Connect Network, Systems, architecture and component parts. Good overall technical knowledge of Tetra Radio, Video and Transmission systems. Good technical understanding of SDH and PDH Transmission systems. Good technical knowledge Tetra Radio Systems, architecture and component parts. Good technical understanding of CCTV services (Video) and specifically of the ATM Video Systems. A basic understanding of Internet protocol (IP) and specifically Multi Services Networks/Nokia products A good technical understanding of testing on multicore copper cables. Demonstrates a good understanding and interpretation of UPS systems. Knowledge of London Underground and Network Rail standards. Working to strict Health &Safety standards. The candidate will require Security Clearance. Experience: Essential Demonstrable experience as a 1st line or 2nd Line Technician. Desirable The post holder is likely to have demonstrable experience in Operational Communications and/or points and trackside equipment and/or power systems and/or Signalling Systems. Values & Behaviours: Customer Trust One Team, One Thales Developing our People Accountable and Committed to Excellence Agile and Innovative Interested? - Hit Apply
May 14, 2024
Contractor
Rapid Response Technician Location: London Waterloo Duration: 6 months Rate: £30.00 per hour (umbrella) Our London Waterloo based client have an opportunity for a Rapid Response Technician to join the team on an initial 6 month contract basis (shift work 3 on/4 off - alternating night/day shifts) The primary purpose of the role is to undertake faulting activities to restore service and systems mainly within the Connect Network within Contractual Service Levels and to provide technical support to sustain the integrity of the Connect system. The post holder will undertake all technical activities in accordance with the specific roles and responsibilities of the post to ensure the use of best practices & continuous improvement in all areas of Service provision/delivery and HSQE activities. Key Responsibilities and Tasks: Reporting to the Duty Operations Manager the post holder will contribute to a high performance team culture, whilst implementing a high level of safety practices within daily duties. The post holder will consistently offer First class service to the customer, support the service delivery team to deliver financial results in line with company expectations. The post holder will be required to achieve KPIs, that minimise exposure to service credits, abatement payments for spares, logical channels, and repeat failures incurred on the Connect Contract. The role is customer facing, earning respect from end users, LU Connect and internal colleagues. The post holder will lead by example in his/her application of the core company values, company goals and continuous improvement initiatives. The role is high profile, pressurised and will require out of normal hours commitment (alternating weekly day/night shifts - 3 on 4 off) 1. Work efficiently and effectively to restore service, highlight and escalate issues or deficiencies arising, share good practice and lessons learnt to promote service improvement. Provide all feedback, and matters arising for escalation and review. Maintain regular and consistent dialogue with the delivery team to update on faulting task progress. 2. Ensure a safe system of work is in place and dynamic risk assessments are completed and recorded. Compile Site Specific Safety Information as required, or, subject to certification, undertake specific on site duties. 3. Undertake maintenance activities as required. 4. Carry out equipment reprogramming and install latest equipment configuration as required. 5. Understand and interpret design documentation and work instructions. 6. On occasion maybe required to lead a team of technicians to ensure the application of best practice in the provision of a safe, comprehensive, faulting activities. 7. Ensure that all relevant policies, processes and procedures are adhered too. 8. Maintain physical and cyber security, champion good housekeeping values at all times. Skills: Essential Must be able to drive and hold a valid driving licence Understands and can apply basic electrical principles to faulting activities Proficient in the application and interpretation of Telecom Transmission Systems, specifically on the Connect Network, Systems, architecture and component parts. Good overall technical knowledge of Tetra Radio, Video and Transmission systems. Good technical understanding of SDH and PDH Transmission systems. Good technical knowledge Tetra Radio Systems, architecture and component parts. Good technical understanding of CCTV services (Video) and specifically of the ATM Video Systems. A basic understanding of Internet protocol (IP) and specifically Multi Services Networks/Nokia products A good technical understanding of testing on multicore copper cables. Demonstrates a good understanding and interpretation of UPS systems. Knowledge of London Underground and Network Rail standards. Working to strict Health &Safety standards. The candidate will require Security Clearance. Experience: Essential Demonstrable experience as a 1st line or 2nd Line Technician. Desirable The post holder is likely to have demonstrable experience in Operational Communications and/or points and trackside equipment and/or power systems and/or Signalling Systems. Values & Behaviours: Customer Trust One Team, One Thales Developing our People Accountable and Committed to Excellence Agile and Innovative Interested? - Hit Apply
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: 22,000 - 25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of 20,000- 22,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
May 14, 2024
Full time
Job Title: IT and Telecoms Projects Co-ordinator Location: Bridgend, Wales Salary: 22,000 - 25,000 per annum Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) About Flotek: Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an projects co-ordinator to join our team to assist with the delivery of telecoms services to our ever expanding customer base. You will be responsible for planning and managing all IT and Telecoms related projects whilst handling the administrative tasks such as provisioning, number porting, hardware orders, suppliers and scheduling engineering diaries. Job Responsibilities: Planning projects that have been received from the sales team Facilitating and holding initial kick off meetings with sales, engineering and the customer Ordering services from suppliers Ordering hardware from suppliers Placing provisioning orders for things such as broadband, hosted telephony and mobiles Placing and managing number ports Scheduling engineers to attend site for installation and training Consistently updating customers on the progress of their orders Booking in stock and managing stock Provide documentation and a clear handover to both the client and the support teams. Responsible for giving a first-class service at all times Job Experience Required: A positive attitude with a can do approach to everything! Highly organised and structured individual The ability to multi task effectively and deal with large volumes of workload Excellent communication skills both verbal and written A team player Renumeration and Benefits: Basic Salary of 20,000- 22,000 Staff Share Equity Scheme New customer referral incentive 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; 2nd Line Support Engineer, Network Technician, experienced 1st Line Support, IT Service Desk Technician, Server Support, IT Support Analyst, IT Support Advisor, IT Services Manager, IT Desk Support, IT Support Technician may also be considered for this role .
In Technology Group Limited
Nottingham, Nottinghamshire
Role: 2nd Line Support Engineer Location: Nottingham Salary: £28,000 - £35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 13, 2024
Full time
Role: 2nd Line Support Engineer Location: Nottingham Salary: £28,000 - £35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Nottingham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Active Directory O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on / to discuss in further detail. Alternatively, send your CV directly to me at This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Join a leading independent school as their new IT Technician in the Watford area. This is an excellent opportunity for a self-motivated individual who has experience working in an IT role within an educational environment. Depending on experience the salary will be up to £29,000 including great benefits. Role Overview The responsibilities of this role include providing 1st and 2nd line support to staff and students, maintaining the IT infrastructure, assessing hardware and software inventory, and managing users in a variety of systems. In addition, the role involves assisting with longer-term strategic IT projects. Responsibilities: Providing 1st and 2nd line support to all students, teachers and school staff across the site. Installation and maintenance of the school's hardware and software systems. AV set up for school events, training and meetings. Collaborate with the team to help further develop the school's website. Perform minor repairs or arrange for repairs of equipment as needed. Install and update anti-virus software on all workstations and laptops, and report any unresolved issues to the IT manager. User maintenance and management for the following systems - Active Directory, Net2, MyConcern, Kerboodle, File servers, Collins Connect, G-Suite, Dynamic Learning and Active Learn. Essential Qualifications and Experience: Degree or equivalent qualification within a related field. Minimum of three years working a similar role - Education Environment. Good understanding and practical skills in Active Directory, Group Policies, DHCP, and DNS. Working knowledge of Apple macOS and mobile device management. Expertise in Excel and other MS Office applications, as well as excellent analytical skills Excellent written and verbal communication skills. Experience in training technical and non-technical individuals. Person Specification: Highly organised. Passion for IT. Analytical. Problem-solving skills. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
May 13, 2024
Full time
Join a leading independent school as their new IT Technician in the Watford area. This is an excellent opportunity for a self-motivated individual who has experience working in an IT role within an educational environment. Depending on experience the salary will be up to £29,000 including great benefits. Role Overview The responsibilities of this role include providing 1st and 2nd line support to staff and students, maintaining the IT infrastructure, assessing hardware and software inventory, and managing users in a variety of systems. In addition, the role involves assisting with longer-term strategic IT projects. Responsibilities: Providing 1st and 2nd line support to all students, teachers and school staff across the site. Installation and maintenance of the school's hardware and software systems. AV set up for school events, training and meetings. Collaborate with the team to help further develop the school's website. Perform minor repairs or arrange for repairs of equipment as needed. Install and update anti-virus software on all workstations and laptops, and report any unresolved issues to the IT manager. User maintenance and management for the following systems - Active Directory, Net2, MyConcern, Kerboodle, File servers, Collins Connect, G-Suite, Dynamic Learning and Active Learn. Essential Qualifications and Experience: Degree or equivalent qualification within a related field. Minimum of three years working a similar role - Education Environment. Good understanding and practical skills in Active Directory, Group Policies, DHCP, and DNS. Working knowledge of Apple macOS and mobile device management. Expertise in Excel and other MS Office applications, as well as excellent analytical skills Excellent written and verbal communication skills. Experience in training technical and non-technical individuals. Person Specification: Highly organised. Passion for IT. Analytical. Problem-solving skills. About GreatFind Recruitment Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers, Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses. We are an equal opportunity provider. Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
An experienced IT Support Engineer is needed to join a team supporting IT infrastructures for multiple clients based in Ringwood, Hampshire, on a full-time basis. You'll already be a good communicator, clear thinker and friendly. Broad experience is valued, especially around managing IT for organisations from 20-250 users with varying needs. The role is based in an office and requires teamwork. It provides high-quality tools and involves varied challenges focusing on delivering good quality work, including occasional travel to regional sites as needed. This is an excellent opportunity to progress your career with a well-established company! Key Responsibilities: As a 2nd line engineer, you will already have experience with remote analysis of issues, diagnosis and support You'll be expected to work with the customer to understand each issue sufficiently well that you can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where absolutely necessary You'll monitor and follow up on client's issues, taking ownership to see they progress to a conclusion Required Experience: Windows Desktop & Server operating systems Cloud Services (control panels, Office 365) Desktop support diagnosing problems Networking, broadband, VoIP Mobile Device Support Monitoring Backup platforms Remote or Virtual Desktop solutions (Citrix, DaaS, AVD) GCSE Maths and English (or equivalent) - C or above GCSE Science or Computer-related subject (or equivalent) - C or above Desirable Experience: Other additional GCSEs at C or above (or equivalent) Microsoft Certifications CompTIA Certifications Benefits: Friendly environment Avoids city centre traffic Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience, including; 2nd Line IT Support Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer, and IT Field Engineer, may also be considered for this role.
May 13, 2024
Full time
An experienced IT Support Engineer is needed to join a team supporting IT infrastructures for multiple clients based in Ringwood, Hampshire, on a full-time basis. You'll already be a good communicator, clear thinker and friendly. Broad experience is valued, especially around managing IT for organisations from 20-250 users with varying needs. The role is based in an office and requires teamwork. It provides high-quality tools and involves varied challenges focusing on delivering good quality work, including occasional travel to regional sites as needed. This is an excellent opportunity to progress your career with a well-established company! Key Responsibilities: As a 2nd line engineer, you will already have experience with remote analysis of issues, diagnosis and support You'll be expected to work with the customer to understand each issue sufficiently well that you can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where absolutely necessary You'll monitor and follow up on client's issues, taking ownership to see they progress to a conclusion Required Experience: Windows Desktop & Server operating systems Cloud Services (control panels, Office 365) Desktop support diagnosing problems Networking, broadband, VoIP Mobile Device Support Monitoring Backup platforms Remote or Virtual Desktop solutions (Citrix, DaaS, AVD) GCSE Maths and English (or equivalent) - C or above GCSE Science or Computer-related subject (or equivalent) - C or above Desirable Experience: Other additional GCSEs at C or above (or equivalent) Microsoft Certifications CompTIA Certifications Benefits: Friendly environment Avoids city centre traffic Sounds interesting? Click APPLY to send your CV for immediate consideration. Candidates with previous job titles and experience, including; 2nd Line IT Support Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer, and IT Field Engineer, may also be considered for this role.
Are you passionate about providing exceptional technical support and resolving complex IT issues? We are seeking a talented individual to join our client's dynamic team as a 2nd Line Support Technician. Key Responsibilities: Provide expert technical support to clients via phone, email, or in person. Diagnose and troubleshoot complex hardware and software issues. Escalate unresolved issues to the appropriate teams and follow up until resolution. Configure and manage Microsoft Intune for device management and application deployment. Administer Azure services and troubleshoot related issues. Support users with Office 365 applications and services. Document support processes and maintain accurate records of incidents and resolutions. Collaborate with other support teams to ensure timely resolution of issues. Proactively identify recurring problems and suggest long-term solutions. Requirements: Proven experience in a similar 2nd Line Support role. Proficiency in diagnosing and troubleshooting hardware and software issues. Strong knowledge of operating systems, networking protocols, and IT infrastructure. Experience with Microsoft Intune, Azure, and Office 365 administration. Excellent communication skills and the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for delivering exceptional service. IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus. If you are a motivated individual with a passion for problem-solving and a dedication to customer satisfaction, we want to hear from you! Apply now to join the team as a 2nd Line Support Technician and take your career to the next level. Apply today
May 13, 2024
Full time
Are you passionate about providing exceptional technical support and resolving complex IT issues? We are seeking a talented individual to join our client's dynamic team as a 2nd Line Support Technician. Key Responsibilities: Provide expert technical support to clients via phone, email, or in person. Diagnose and troubleshoot complex hardware and software issues. Escalate unresolved issues to the appropriate teams and follow up until resolution. Configure and manage Microsoft Intune for device management and application deployment. Administer Azure services and troubleshoot related issues. Support users with Office 365 applications and services. Document support processes and maintain accurate records of incidents and resolutions. Collaborate with other support teams to ensure timely resolution of issues. Proactively identify recurring problems and suggest long-term solutions. Requirements: Proven experience in a similar 2nd Line Support role. Proficiency in diagnosing and troubleshooting hardware and software issues. Strong knowledge of operating systems, networking protocols, and IT infrastructure. Experience with Microsoft Intune, Azure, and Office 365 administration. Excellent communication skills and the ability to explain technical concepts to non-technical users. Customer-focused attitude with a passion for delivering exceptional service. IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus. If you are a motivated individual with a passion for problem-solving and a dedication to customer satisfaction, we want to hear from you! Apply now to join the team as a 2nd Line Support Technician and take your career to the next level. Apply today
ICT Technicians Are you an experienced School ICT Technician currently looking for a new challenge in Northampton Aspire People are working closely with various schools in Northamptonshire assisting them with the recruitment of talented ICT Technicians. This is a fantastic opportunity for somebody who has vast experience as an ICT Technician within a school and is looking to utilise and share their knowledge in a new school environment. Please note that applicants must have a DBS on the update service, or be willing to pay 47.20 for a new one to be processed The successful applicant will have a minimum of 1 years' experience providing 1st and 2nd line support within a school setting or have a strong IT background in a similar sector. The schools are looking for somebody who can play a major part in aiding the school develop technologically and ensure the smooth running of the ICT infrastructure within the school. The roles will be full time and the contract temporary with potential for a permanent position for the right candidate. As a full time, ICT Technician, the school will expect you to carry out the following duties: Maintaining the school's network Installing new software and upgrading existing applications Providing technical support for teachers and pupils Running diagnostics Maintaining and developing the school's website and intranet Maintaining hardware peripherals (e.g. scanners, printers, external drives) Purchasing kit Ensuring internet systems are safe and offer full child protection Training teachers and students Liaising with suppliers on maintenance or licensing deals You will be supported by me, Sarah Grimes. I am Aspire People's Office & Technical consultant for the Northamptonshire & Peterborough areas. Whether you are seeking temporary or permanent work, I will be able to assist you in finding the perfect position. I offer excellent rates of pay and I will be on hand to offer support throughout assignments. I am keen to speak to experienced ICT Technicians who are interested in working in a forward-thinking school. Please apply above and I will be in touch in due course. Alternatively, if you know of anybody who might be interested in this position then we offer generous referral fees! If you are interested in finding out more about Aspire People visit our website at (url removed) Please note that applicants must have a DBS on the update service, or be willing to pay 47.20 for a new one to be processed Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
May 13, 2024
Contractor
ICT Technicians Are you an experienced School ICT Technician currently looking for a new challenge in Northampton Aspire People are working closely with various schools in Northamptonshire assisting them with the recruitment of talented ICT Technicians. This is a fantastic opportunity for somebody who has vast experience as an ICT Technician within a school and is looking to utilise and share their knowledge in a new school environment. Please note that applicants must have a DBS on the update service, or be willing to pay 47.20 for a new one to be processed The successful applicant will have a minimum of 1 years' experience providing 1st and 2nd line support within a school setting or have a strong IT background in a similar sector. The schools are looking for somebody who can play a major part in aiding the school develop technologically and ensure the smooth running of the ICT infrastructure within the school. The roles will be full time and the contract temporary with potential for a permanent position for the right candidate. As a full time, ICT Technician, the school will expect you to carry out the following duties: Maintaining the school's network Installing new software and upgrading existing applications Providing technical support for teachers and pupils Running diagnostics Maintaining and developing the school's website and intranet Maintaining hardware peripherals (e.g. scanners, printers, external drives) Purchasing kit Ensuring internet systems are safe and offer full child protection Training teachers and students Liaising with suppliers on maintenance or licensing deals You will be supported by me, Sarah Grimes. I am Aspire People's Office & Technical consultant for the Northamptonshire & Peterborough areas. Whether you are seeking temporary or permanent work, I will be able to assist you in finding the perfect position. I offer excellent rates of pay and I will be on hand to offer support throughout assignments. I am keen to speak to experienced ICT Technicians who are interested in working in a forward-thinking school. Please apply above and I will be in touch in due course. Alternatively, if you know of anybody who might be interested in this position then we offer generous referral fees! If you are interested in finding out more about Aspire People visit our website at (url removed) Please note that applicants must have a DBS on the update service, or be willing to pay 47.20 for a new one to be processed Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
Working With Us We are a pioneering education charity, and one of the leading multi-academy trusts in the country. We have a track record of taking on some of the most challenging schools in London, turning them into places where every young person can access a high-quality education and have opportunities to succeed. Educating 1 in 41 young people in London, we now have 54 primary and secondary academies transforming the life chances and opportunities of pupils from disadvantaged backgrounds. The Harris Federation has a track record of accomplishment in achieving success through rapid school improvement and has built an unrivalled reputation for running outstanding academies in London. Our central team comprises a dedicated, driven group of departments working centrally to provide support across the Federation and all of our academies. Across a multitude of key departments, we maintain expertise all integral to supporting central and academies in areas such as Finance, HR, Data, Estates Management, Talent and many more. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical IT support, advice and guidance to students and to staff at academies and head office Ensuring all IT Support needs are logged appropriately Retaining ownership of Academy IT Support tickets and ensuring staff are regularly updated on status, and that these are resolved within the target resolution time Re-routing or escalating IT support tickets to the appropriate team as necessary and working to achieve resolution Identifying, implementing and documenting workarounds for desktop related problems Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause, notifying the key contacts within the Federation and Academies under your care on detection of a major incident Imaging, maintaining and deploying Windows 10 based PCs, Laptops, Tablets, as well as Apple OS iMacs and iPads Installing configuring and maintaining computer peripheral equipment Installing and testing new software and software updates Installing, configuring and maintaining VoIP telephones Working with Technicians where necessary and providing 2nd line support for more complicated issues Familiarising yourself with network infrastructure and associated documentation Ensuring the server and network infrastructure at the Academy is regularly checked and maintained Working with the IT Service Delivery Manager and Infrastructure team to support the on-site infrastructure elements to ensure the availability and security of the network, data and applications Administering Active Directory user login accounts, Distribution and Security groups Maintaining communication between Federation and Academy IT Support staff, Service Managers and Academy SLT Please download the application pack via our careers website for the full job description and person specification. What We are Looking For We would like to hear from you if you: Are a confident communicator at all levels, with excellent verbal and writtencommunication skills. Are self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment Have the ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving Are professionally presented, flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role Have good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products Have excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving Have the ability to react quickly and effectively to issues and opportunities Hold significant, recent experience in a similar, ITIL aligned, IT support role, preferably in a school or other educational environment Have current, in depth experience of supporting Windows 10 PCs, laptops and tablets Have recent experience of supporting Apple products, including iMacs and iPads, in an educational environment Can prove experience of supporting Microsoft products, including Office 365, SharePoint, and other desktop related products Have current, proven experience of Active Directory, including the administration of User accounts, Distribution and Security Groups within a Windows Server Active Directory Have a proven track record in working to strict timescales and of working with staff at all levels Applying for this Position Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.
May 13, 2024
Full time
Working With Us We are a pioneering education charity, and one of the leading multi-academy trusts in the country. We have a track record of taking on some of the most challenging schools in London, turning them into places where every young person can access a high-quality education and have opportunities to succeed. Educating 1 in 41 young people in London, we now have 54 primary and secondary academies transforming the life chances and opportunities of pupils from disadvantaged backgrounds. The Harris Federation has a track record of accomplishment in achieving success through rapid school improvement and has built an unrivalled reputation for running outstanding academies in London. Our central team comprises a dedicated, driven group of departments working centrally to provide support across the Federation and all of our academies. Across a multitude of key departments, we maintain expertise all integral to supporting central and academies in areas such as Finance, HR, Data, Estates Management, Talent and many more. Main Areas of Responsibility Your responsibilities will include: Providing high-quality technical IT support, advice and guidance to students and to staff at academies and head office Ensuring all IT Support needs are logged appropriately Retaining ownership of Academy IT Support tickets and ensuring staff are regularly updated on status, and that these are resolved within the target resolution time Re-routing or escalating IT support tickets to the appropriate team as necessary and working to achieve resolution Identifying, implementing and documenting workarounds for desktop related problems Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause, notifying the key contacts within the Federation and Academies under your care on detection of a major incident Imaging, maintaining and deploying Windows 10 based PCs, Laptops, Tablets, as well as Apple OS iMacs and iPads Installing configuring and maintaining computer peripheral equipment Installing and testing new software and software updates Installing, configuring and maintaining VoIP telephones Working with Technicians where necessary and providing 2nd line support for more complicated issues Familiarising yourself with network infrastructure and associated documentation Ensuring the server and network infrastructure at the Academy is regularly checked and maintained Working with the IT Service Delivery Manager and Infrastructure team to support the on-site infrastructure elements to ensure the availability and security of the network, data and applications Administering Active Directory user login accounts, Distribution and Security groups Maintaining communication between Federation and Academy IT Support staff, Service Managers and Academy SLT Please download the application pack via our careers website for the full job description and person specification. What We are Looking For We would like to hear from you if you: Are a confident communicator at all levels, with excellent verbal and writtencommunication skills. Are self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment Have the ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving Are professionally presented, flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role Have good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products Have excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving Have the ability to react quickly and effectively to issues and opportunities Hold significant, recent experience in a similar, ITIL aligned, IT support role, preferably in a school or other educational environment Have current, in depth experience of supporting Windows 10 PCs, laptops and tablets Have recent experience of supporting Apple products, including iMacs and iPads, in an educational environment Can prove experience of supporting Microsoft products, including Office 365, SharePoint, and other desktop related products Have current, proven experience of Active Directory, including the administration of User accounts, Distribution and Security Groups within a Windows Server Active Directory Have a proven track record in working to strict timescales and of working with staff at all levels Applying for this Position Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.
Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware An opportunity for an experience Service Desk Technician to join an exciting business within the financial services sector. The Company Masters of their trade, they are part of a group of financial services providers. This specific branch of the brand specialize in lending advice. Whilst financial services experience is not essential it would be beneficial, or coming from any other highly regulated industry. The team is made up of 15 Engineers ranging from 1st Line SD Engineers through to Senior Infrastructure Engineers. There'll be amble learning and upskilling opportunities, they're big believers in helping people build out their skillset and they will also help support you on your way to picking up a range of industry recognized certifications. Any existing certifications you may have will also be highly advantageous. The Role Within the role you'll be providing 1st Line Support to internal business users. You're responsibilities will range from O365 administration through to hardware repairs and set ups, with devices such as laptops, mobiles and desktops. The aim for this role is to work your way up the ladder through to the 2nd then 3rd Line teams. Once in the 3rd Line you'll have the opportunity to become more specialised in a particular area of technology, for example you could go down the Cloud route or Networking route. You'll be expected to be in the office at least 3 days of the week, with the office being in central Worcester. They require you I the office not just because of some support issues require you to be e.g. for laptop set ups, but because they are firm believers in the office being the best place to learn and develop new skills as you'll be surrounded by more experienced Engineers. Areas We Are Looking For Experience In O365 Windows Active Directory Networking Hardware Azure AD Problem Solving Benefits Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as Lunch & Learn sessions, qualification support and more Enhanced Parental leave and Family leave 2 paid Volunteer days every year Employee Assistance Programme Cycle to Work scheme Save 's through our Discounts and Rewards Portal Free breakfast and fruit at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events Interviews commence immediately for this role so please don't hesitate to apply! Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
May 11, 2024
Full time
Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware An opportunity for an experience Service Desk Technician to join an exciting business within the financial services sector. The Company Masters of their trade, they are part of a group of financial services providers. This specific branch of the brand specialize in lending advice. Whilst financial services experience is not essential it would be beneficial, or coming from any other highly regulated industry. The team is made up of 15 Engineers ranging from 1st Line SD Engineers through to Senior Infrastructure Engineers. There'll be amble learning and upskilling opportunities, they're big believers in helping people build out their skillset and they will also help support you on your way to picking up a range of industry recognized certifications. Any existing certifications you may have will also be highly advantageous. The Role Within the role you'll be providing 1st Line Support to internal business users. You're responsibilities will range from O365 administration through to hardware repairs and set ups, with devices such as laptops, mobiles and desktops. The aim for this role is to work your way up the ladder through to the 2nd then 3rd Line teams. Once in the 3rd Line you'll have the opportunity to become more specialised in a particular area of technology, for example you could go down the Cloud route or Networking route. You'll be expected to be in the office at least 3 days of the week, with the office being in central Worcester. They require you I the office not just because of some support issues require you to be e.g. for laptop set ups, but because they are firm believers in the office being the best place to learn and develop new skills as you'll be surrounded by more experienced Engineers. Areas We Are Looking For Experience In O365 Windows Active Directory Networking Hardware Azure AD Problem Solving Benefits Holiday allowance from 22 days, depending on your job level, rising with each year of service and a buy/sell holiday option. Matched Share Scheme Pension scheme with employer contributions up to 8% Learning and Development offers such as Lunch & Learn sessions, qualification support and more Enhanced Parental leave and Family leave 2 paid Volunteer days every year Employee Assistance Programme Cycle to Work scheme Save 's through our Discounts and Rewards Portal Free breakfast and fruit at HQ Your Birthday off Wellbeing Room onsite Monthly wellbeing events Interviews commence immediately for this role so please don't hesitate to apply! Service Desk Technician Worcester Up to £28k Windows O365 Active Directory Hardware Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Elevation Recruitment Group
Huddersfield, Yorkshire
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
May 11, 2024
Full time
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield - Site based - Monday - Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
Exciting Opportunity for IT Support Technician in Lymington Join a cutting-edge manufacturer as a full-time IT Support Technician, where innovation meets technology! We offer a permanent position with flexible working hours and a competitive salary of up to £35K. Become an integral part of our dynamic IT team and contribute to the story of success. Key Responsibilities: Provide on-site and remote system support for staff, specializing in Windows 10/11 and Active Directory. Monitor VMware vSphere Servers and VM server health for optimal performance. Keep a vigilant eye on Firewalls to ensure network security. Monitor networks, including TCP/IP LAN and Ubiquiti WiFi, ensuring seamless connectivity. Handle 365 Office/Email administration efficiently. Manage email quarantine release promptly. Monitor backups to prevent data loss. Stay alert to Anti-Virus/Security alerts and take necessary actions. Requirements: 1 to 2 years of experience in a similar environment as 1st or 2nd line support. Self-motivated with a strong team spirit and attention to detail. Essential experience with VMWare and domain-based Windows OS. Ability to prioritize workload effectively. Don't miss this chance to grow your career with a forward-thinking company. Apply now and be part of our innovative journey! Sounds like your cup of tea? Apply now or get in touch with us for an informal chat.
May 10, 2024
Full time
Exciting Opportunity for IT Support Technician in Lymington Join a cutting-edge manufacturer as a full-time IT Support Technician, where innovation meets technology! We offer a permanent position with flexible working hours and a competitive salary of up to £35K. Become an integral part of our dynamic IT team and contribute to the story of success. Key Responsibilities: Provide on-site and remote system support for staff, specializing in Windows 10/11 and Active Directory. Monitor VMware vSphere Servers and VM server health for optimal performance. Keep a vigilant eye on Firewalls to ensure network security. Monitor networks, including TCP/IP LAN and Ubiquiti WiFi, ensuring seamless connectivity. Handle 365 Office/Email administration efficiently. Manage email quarantine release promptly. Monitor backups to prevent data loss. Stay alert to Anti-Virus/Security alerts and take necessary actions. Requirements: 1 to 2 years of experience in a similar environment as 1st or 2nd line support. Self-motivated with a strong team spirit and attention to detail. Essential experience with VMWare and domain-based Windows OS. Ability to prioritize workload effectively. Don't miss this chance to grow your career with a forward-thinking company. Apply now and be part of our innovative journey! Sounds like your cup of tea? Apply now or get in touch with us for an informal chat.
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained.This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line / infrastructure technician.This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license.In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources / Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 10, 2024
Full time
3rd Line Support Technician Commutable from Southampton, Fareham, Portsmouth - office based role £30,000 - £40,000 + Benefits As an 3rd Line Support Technician, you will play a crucial role in providing a top-tier service to clients. In this role, you will be delivering 3rd line support for various infrastructure environments, ensuring system security and documentation are maintained.This opportunity is ideal for a 2nd line technician looking to move into 3rd line, or an established 3rd line / infrastructure technician.This is a fully office-based role in Hampshire (commutable from Southampton, Fareham, Portsmouth) which will involve some travel to customer sites. A company pool car is available for site visits. Therefore, applicants must have a full-valid UK drivers license.In this role, you will be joining a technical and lively bunch! You can expect regular socials, as well as in-house and external training for personal and career development. Key Responsibilities: Manage helpdesk resolutions efficiently at 3rd Line level Install, configure, and troubleshoot infrastructure hardware and virtual environments. Threat detection and prevention Continuously monitor and optimize system performance and security. Develop and update technical documentation. Contribute to project planning and implementation. Requirements: Minimum of 5 years' experience in IT support roles - preferable Outsources / Managed services. Experienced across project work Strong proficiency in 3rd line networking concepts and security protocols. Preferably experienced with WatchGuard Firewalls. Exceptional problem-solving skills with effective communication abilities. Excellent verbal and written communication skills. Please apply to this advert or email your CV direct to Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Our highly successful Tech client in Cardiff are working with us to find an experienced IT Technician to join them on a permanent basis. This is an excellent opportunity for someone with strong IT experience to join a growing company to provide technical IT support to internal employees and ensure internal systems and applications are maintained. Hours will generally be 9am - 5:30pm, Monday to Friday. You will ideally have access to your own transport due to location. The Role: 1st and 2nd line desktop support to resolve systems issues raised by internal users. Manage incoming support requests via ticket portal, email and telephone. Admin and support of AD / Azure AD / GPO. Maintenance of Windows Server, WinOS / MacOS, O365, SharePoint and Intune. Admin and support of VMware, Firewalls, and Smooth Wall. Install, assemble and configure computers, monitors, network infrastructure. Troubleshoot hardware, software, email, network problems. Instruct staff in the use of business and administrative software e.g. Microsoft Office The Person: Excellent experience within a similar role, and someone looking to progress in a fast growing tech company. Strong experience of managing internal IT issues and dealing with end users to find a solution. Patient, professional and calm under pressure. Experience in hardware, software, networking and security software. Salary & Benefits: Salary will be 24k per annum. Private Medical Insurance. Pension scheme. 23 days holiday plus bank holidays. Free on-site parking. Life cover (4 x basic salary). Group income protection. Working in a bright, modern offices. Friendly, outgoing, and supportive team. Excellent reward & recognition scheme. Discounted gym membership. Genuine opportunities to progress in this quickly growing company. If you feel you have the experience and drive to succeed in this key role, apply today! We expect to fill this role quickly, so don't delay and apply today - we'd love to hear from you!
May 10, 2024
Full time
Our highly successful Tech client in Cardiff are working with us to find an experienced IT Technician to join them on a permanent basis. This is an excellent opportunity for someone with strong IT experience to join a growing company to provide technical IT support to internal employees and ensure internal systems and applications are maintained. Hours will generally be 9am - 5:30pm, Monday to Friday. You will ideally have access to your own transport due to location. The Role: 1st and 2nd line desktop support to resolve systems issues raised by internal users. Manage incoming support requests via ticket portal, email and telephone. Admin and support of AD / Azure AD / GPO. Maintenance of Windows Server, WinOS / MacOS, O365, SharePoint and Intune. Admin and support of VMware, Firewalls, and Smooth Wall. Install, assemble and configure computers, monitors, network infrastructure. Troubleshoot hardware, software, email, network problems. Instruct staff in the use of business and administrative software e.g. Microsoft Office The Person: Excellent experience within a similar role, and someone looking to progress in a fast growing tech company. Strong experience of managing internal IT issues and dealing with end users to find a solution. Patient, professional and calm under pressure. Experience in hardware, software, networking and security software. Salary & Benefits: Salary will be 24k per annum. Private Medical Insurance. Pension scheme. 23 days holiday plus bank holidays. Free on-site parking. Life cover (4 x basic salary). Group income protection. Working in a bright, modern offices. Friendly, outgoing, and supportive team. Excellent reward & recognition scheme. Discounted gym membership. Genuine opportunities to progress in this quickly growing company. If you feel you have the experience and drive to succeed in this key role, apply today! We expect to fill this role quickly, so don't delay and apply today - we'd love to hear from you!
IT Support Technician Bushey, Hertfordshire - 5 days a week on site 26,000 to 28,000 DOE + Holiday + Pension + Excellent Training and Technical Progression Are you an experienced IT Support technician, looking to take the next step in your career? Are you looking to join a stable, relaxed and supportive environment in a highly varied and technically interesting role? Excellent opportunity to join the IT Support team within a modern and forward thinking School where you will provide 1st and 2nd line support to staff and students, maintain IT infrastructure, working with networks and troubleshooting, and will be responsible for hardware and software and user management. The ideal candidate will be an experienced IT Support Technician with good knowledge of Active Directory group policies and networks. This is a fantastic opportunity to take the next step in your career, joining a well respected school in a supportive and stable environment also offering a highly varied and technically interesting day-to-day. The Role: IT Technician - provide 1st and 2nd line support to staff and students Maintain IT infrastructure, working with networks and troubleshooting Responsible for hardware, software and user management 5 days per week on site in Bushey, Hertfordshire The Person: Experienced IT Support Technician Knowledge of Active Directory group policies and networks Based within a commutable distance of Bushey, Hertfordshire Reference Number: BBBH(phone number removed)
May 10, 2024
Full time
IT Support Technician Bushey, Hertfordshire - 5 days a week on site 26,000 to 28,000 DOE + Holiday + Pension + Excellent Training and Technical Progression Are you an experienced IT Support technician, looking to take the next step in your career? Are you looking to join a stable, relaxed and supportive environment in a highly varied and technically interesting role? Excellent opportunity to join the IT Support team within a modern and forward thinking School where you will provide 1st and 2nd line support to staff and students, maintain IT infrastructure, working with networks and troubleshooting, and will be responsible for hardware and software and user management. The ideal candidate will be an experienced IT Support Technician with good knowledge of Active Directory group policies and networks. This is a fantastic opportunity to take the next step in your career, joining a well respected school in a supportive and stable environment also offering a highly varied and technically interesting day-to-day. The Role: IT Technician - provide 1st and 2nd line support to staff and students Maintain IT infrastructure, working with networks and troubleshooting Responsible for hardware, software and user management 5 days per week on site in Bushey, Hertfordshire The Person: Experienced IT Support Technician Knowledge of Active Directory group policies and networks Based within a commutable distance of Bushey, Hertfordshire Reference Number: BBBH(phone number removed)
A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking for the next step in their career. The role is to provide some 1st Line but mainly 2nd Line support to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT Engineers and be accountable for being the first port of call to review tickets and to delegate the work accordingly across the team. You will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses. There is plenty of opportunity with this company to progress your career witihin IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based. A driving license is preferred but not essential. Skills and Experience: Solid experience of 1st and 2nd Line IT Technical Support Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building relationships with external customers High attention to detail and strong problem solver Full experience of the MS Suite MS Office 365, Windows 10/11/Active Directory Experience of working in an MSP Environment or working across several customer sites/offices is highly desirable Experience of working with network technologies (Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA s clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V)
May 10, 2024
Full time
A great opportunity to join a smaller sized, dynamic and ever-changing IT and Technical Support organisation in the Brighton area. My client is looking for an experienced 2nd Line IT Support person to join their busy and growing Service Desk team. The successful person for this role will become an integral part of the Service Desk Team and will be looking for the next step in their career. The role is to provide some 1st Line but mainly 2nd Line support to a mix of national and international customers while providing an outstanding level of customer service. Working with a variety of technologies and platforms across different sized organisations. You will enjoy working closely with team members and external IT Engineers and be accountable for being the first port of call to review tickets and to delegate the work accordingly across the team. You will have the opportunity to demonstrate your already gained technical knowledge and ability while learning news skills and technologies as the role progresses. There is plenty of opportunity with this company to progress your career witihin IT Support. The role is currently office based, but there may be an opportunity if desired to become an IT Engineer and be field based. A driving license is preferred but not essential. Skills and Experience: Solid experience of 1st and 2nd Line IT Technical Support Outstanding communication and customer service skills Ability to work independently within sometimes a high pressurised environment handling multiple tickets Enjoys working as part of a close team and building relationships with external customers High attention to detail and strong problem solver Full experience of the MS Suite MS Office 365, Windows 10/11/Active Directory Experience of working in an MSP Environment or working across several customer sites/offices is highly desirable Experience of working with network technologies (Firewalls, Switches and Routers, WiFi) Experience in Cloud Solutions Comfortable and experienced working with SLA s clear documentation skills Experience of working with a Service Desk Ticketing system Experience in Cloud Solutions (MS Office 365, Azure) Experience in Virtualisation Technologies (VMWare and Hyper V)
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure. - Escalate issues that cannot be resolved as appropriate - Log issues with 3rd Parties to fix hardware/software under warranty/support contracts. - Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department. - Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence - General physical work such as moving/installing computers, printers, switches, server room maintenance etc. - Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications. - Assist with the install, configuration and deployment of applications. - Troubleshoot application install issues, identify application compatibility issues and install essential software patches. - To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate - Mobile Device Support - Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode. - Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques. - Windows desktop operating system experience (Windows 10). - Working knowledge of iOS. - Experience of working in anorganisation with a wired/wireless network infrastructure. - Google Workspace, - Experience of using iPads. - Experience using helpdesk or issue tracking systems. For more information, please contact Kirsty Giles at Pure Resourcing Solutions
May 10, 2024
Full time
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team. If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you. Responsibilities: - To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure. - Escalate issues that cannot be resolved as appropriate - Log issues with 3rd Parties to fix hardware/software under warranty/support contracts. - Contribute to the on-going implementation and development of projects within the team and collaborate with colleagues to meet deadlines and fulfil the project goals and objectives of the department. - Work effectively with colleagues to improve the service delivered by the IT department and to foster a reputation for excellence - General physical work such as moving/installing computers, printers, switches, server room maintenance etc. - Perform diagnosis procedures on PCs, mobile devices, VOIP phones, peripherals and applications. - Assist with the install, configuration and deployment of applications. - Troubleshoot application install issues, identify application compatibility issues and install essential software patches. - To provide appropriate support for all users in the use of ICT and to give advice and training where appropriate - Mobile Device Support - Providing assistance with finding lost devices, using the Wireless Management console (Aruba) or MDM (JAMF) to place devices into Lost Mode. - Provide assistance to staff and students when required in response to issues with using their mobile devices (Macbooks and iPads). Skills required: - Knowledge of fault-finding and diagnostic techniques. - Windows desktop operating system experience (Windows 10). - Working knowledge of iOS. - Experience of working in anorganisation with a wired/wireless network infrastructure. - Google Workspace, - Experience of using iPads. - Experience using helpdesk or issue tracking systems. For more information, please contact Kirsty Giles at Pure Resourcing Solutions