Job title: Lead Cyber Risk Analyst Location: Various - We offer a range of flexible working arrangements - please speak to your recruiter about the options for this role. Salary: £60,000+ Depending on experience What you'll be doing: Lead on developing the risk management data strategy; identifying potential data sources and approaches to connecting and exploiting the data to support risk analysis Conduct impact modelling to assess potential financial, operational, and reputational impacts to the company in the event of a major cyber incident Develop and present strategic risk reports to senior management, providing clear insights and recommendations Collaborate across the Group to lead risk analysis efforts and provide subject matter expertise (SME) guidance to different sectors Work closely with other cybersecurity teams to understand threat landscapes, vulnerabilities, and impact assessments Stay abreast of the latest cybersecurity trends, threats, and risk quantification techniques Contribute to the continuous improvement of the cybersecurity risk management framework Act as a delegate for the Head of Cyber Security Risk in various capacities as needed Your skills and experiences: Essential: Robust understanding of risk analysis methodologies, frameworks and theories (FAIR, NIST) Previous experience working in large and complex organisations Ability to effectively write high quality reports and presentations Advanced user with Microsoft Excel Bachelor's degree level qualification or above in risk management, mathematics, cyber security or another STEM subject Desirable: Previous experience working in corporate risk management or security consultancy roles Experience working with defence or national security organisations CISSP, CRISC, CISM or other advanced cyber security certification Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The CISO Team: Working for one of the largest defence companies in the world, this exciting company within the CISO's team, reporting to the Head of Cyber Security Risk within the risk Cyber function is now available. The Lead Cyber Risk Analyst will be pivotal in enhancing our cybersecurity posture through both quantitative and qualitative risk analysis. The position will allow you to build on your technical career working alongside various stakeholders and partners across BAE Systems and the wider Defence industry. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments." Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Closing Date: 16th May 2024
May 03, 2024
Full time
Job title: Lead Cyber Risk Analyst Location: Various - We offer a range of flexible working arrangements - please speak to your recruiter about the options for this role. Salary: £60,000+ Depending on experience What you'll be doing: Lead on developing the risk management data strategy; identifying potential data sources and approaches to connecting and exploiting the data to support risk analysis Conduct impact modelling to assess potential financial, operational, and reputational impacts to the company in the event of a major cyber incident Develop and present strategic risk reports to senior management, providing clear insights and recommendations Collaborate across the Group to lead risk analysis efforts and provide subject matter expertise (SME) guidance to different sectors Work closely with other cybersecurity teams to understand threat landscapes, vulnerabilities, and impact assessments Stay abreast of the latest cybersecurity trends, threats, and risk quantification techniques Contribute to the continuous improvement of the cybersecurity risk management framework Act as a delegate for the Head of Cyber Security Risk in various capacities as needed Your skills and experiences: Essential: Robust understanding of risk analysis methodologies, frameworks and theories (FAIR, NIST) Previous experience working in large and complex organisations Ability to effectively write high quality reports and presentations Advanced user with Microsoft Excel Bachelor's degree level qualification or above in risk management, mathematics, cyber security or another STEM subject Desirable: Previous experience working in corporate risk management or security consultancy roles Experience working with defence or national security organisations CISSP, CRISC, CISM or other advanced cyber security certification Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The CISO Team: Working for one of the largest defence companies in the world, this exciting company within the CISO's team, reporting to the Head of Cyber Security Risk within the risk Cyber function is now available. The Lead Cyber Risk Analyst will be pivotal in enhancing our cybersecurity posture through both quantitative and qualitative risk analysis. The position will allow you to build on your technical career working alongside various stakeholders and partners across BAE Systems and the wider Defence industry. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments." Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Closing Date: 16th May 2024
Lead Data & Systems Developer Trowbridge (Hybrid) £43,000 + Pension + Holidays + Training + Gym + Shopping Discounts Are you a Data professional who is looking to step up into a Lead role and take on an important set of responsibilities? On offer is a unique opportunity to be a senior member of a team and take ownership of an organisation's data function, working for an employer that values staff development & wellbeing. This institution has exciting growth plans and is looking to increase its headcount and number of students. With an excellent reputation for looking after its staff, they provide fantastic training, qualifications & progression opportunities as well as several generous benefits. In this role, you will be responsible for the overall management of resources within a Data team that will be tasked with the design, development & deployment of a reporting platform. You will help to ensure that data can be used to support key decision-making within the organisation. Your duties will include developing applications & database systems, maintaining data reports and line managing a small team of analysts & developers. The ideal candidate will be proficient in Power BI, have experience creating Dashboards and have a succesful track record of systems deployment. This role would suit a Data/Systems developer who is experienced in Power BI and is looking to take on a lead role at an organisation that offers plenty of training & development opportunities as well as generous benefits. The Role: Develop applications database systems Maintain data flows & reports Lead the design & deployment of a reporting platform Manage a small team of developer analysts The Person: Proficient in Power BI Experience creating dashboards Experience developing & deploying systems Vacancy reference number: BBBH-225381 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Ilyas Shirwani at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the UK. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed. JBRP1_UKTJ
May 02, 2024
Full time
Lead Data & Systems Developer Trowbridge (Hybrid) £43,000 + Pension + Holidays + Training + Gym + Shopping Discounts Are you a Data professional who is looking to step up into a Lead role and take on an important set of responsibilities? On offer is a unique opportunity to be a senior member of a team and take ownership of an organisation's data function, working for an employer that values staff development & wellbeing. This institution has exciting growth plans and is looking to increase its headcount and number of students. With an excellent reputation for looking after its staff, they provide fantastic training, qualifications & progression opportunities as well as several generous benefits. In this role, you will be responsible for the overall management of resources within a Data team that will be tasked with the design, development & deployment of a reporting platform. You will help to ensure that data can be used to support key decision-making within the organisation. Your duties will include developing applications & database systems, maintaining data reports and line managing a small team of analysts & developers. The ideal candidate will be proficient in Power BI, have experience creating Dashboards and have a succesful track record of systems deployment. This role would suit a Data/Systems developer who is experienced in Power BI and is looking to take on a lead role at an organisation that offers plenty of training & development opportunities as well as generous benefits. The Role: Develop applications database systems Maintain data flows & reports Lead the design & deployment of a reporting platform Manage a small team of developer analysts The Person: Proficient in Power BI Experience creating dashboards Experience developing & deploying systems Vacancy reference number: BBBH-225381 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Ilyas Shirwani at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the UK. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed. JBRP1_UKTJ
Global recycling / manufacturing group requires a Senior Service Desk Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe.
May 01, 2024
Full time
Global recycling / manufacturing group requires a Senior Service Desk Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe.
Lead Data & Systems Developer Trowbridge (Hybrid) 43,000 + Pension + Holidays + Training + Gym + Shopping Discounts Are you a Data professional who is looking to step up into a Lead role and take on an important set of responsibilities? On offer is a unique opportunity to be a senior member of a team and take ownership of an organisation's data function, working for an employer that values staff development & wellbeing. This institution has exciting growth plans and is looking to increase its headcount and number of students. With an excellent reputation for looking after its staff, they provide fantastic training, qualifications & progression opportunities as well as several generous benefits. In this role, you will be responsible for the overall management of resources within a Data team that will be tasked with the design, development & deployment of a reporting platform. You will help to ensure that data can be used to support key decision-making within the organisation. Your duties will include developing applications & database systems, maintaining data reports and line managing a small team of analysts & developers. The ideal candidate will be proficient in Power BI, have experience creating Dashboards and have a succesful track record of systems deployment. This role would suit a Data/Systems developer who is experienced in Power BI and is looking to take on a lead role at an organisation that offers plenty of training & development opportunities as well as generous benefits. The Role: Develop applications database systems Maintain data flows & reports Lead the design & deployment of a reporting platform Manage a small team of developer analysts The Person: Proficient in Power BI Experience creating dashboards Experience developing & deploying systems Vacancy reference number: BBBH-(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Ilyas Shirwani at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the UK. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.
May 01, 2024
Full time
Lead Data & Systems Developer Trowbridge (Hybrid) 43,000 + Pension + Holidays + Training + Gym + Shopping Discounts Are you a Data professional who is looking to step up into a Lead role and take on an important set of responsibilities? On offer is a unique opportunity to be a senior member of a team and take ownership of an organisation's data function, working for an employer that values staff development & wellbeing. This institution has exciting growth plans and is looking to increase its headcount and number of students. With an excellent reputation for looking after its staff, they provide fantastic training, qualifications & progression opportunities as well as several generous benefits. In this role, you will be responsible for the overall management of resources within a Data team that will be tasked with the design, development & deployment of a reporting platform. You will help to ensure that data can be used to support key decision-making within the organisation. Your duties will include developing applications & database systems, maintaining data reports and line managing a small team of analysts & developers. The ideal candidate will be proficient in Power BI, have experience creating Dashboards and have a succesful track record of systems deployment. This role would suit a Data/Systems developer who is experienced in Power BI and is looking to take on a lead role at an organisation that offers plenty of training & development opportunities as well as generous benefits. The Role: Develop applications database systems Maintain data flows & reports Lead the design & deployment of a reporting platform Manage a small team of developer analysts The Person: Proficient in Power BI Experience creating dashboards Experience developing & deploying systems Vacancy reference number: BBBH-(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Ilyas Shirwani at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the UK. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Global recycling / manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe.
May 01, 2024
Full time
Global recycling / manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe.
Role: Senior Service Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
May 01, 2024
Contractor
Role: Senior Service Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Procure Plus Holdings Ltd
Trafford Park, Manchester
Job Title: Developer Reports to: Senior Developer Location: Old Trafford & WFH Salary: up to £49,091.25 DOE Date applications close: 02/05/2024 Date of Interview: /05/2024. Do you want to work for a business that does more than just talk about corporate citizenship and making a difference? At Procure Plus we are driven by a purpose. To find out more simply read on. Please click on the Apply button and it will take you to our website. Procure Plus - Developer We provide cost-effective, high-quality procurement solutions for social housing landlords and other public sector bodies. We win work by being the best and invest our hard-earned surplus into our core commitment of creating meaningful employment opportunities for individuals who have been traditionally left on the sidelines. This amounts to several hundred people having the dignity of the work, that they seek and deserve. But we're also more than just work ourselves; we're all about our people. Our culture is apparent in all that we do, and we are committed to providing an environment where our team can grow, be themselves, and flourish, both professionally and personally. We are looking for an enthusiastic developer, with a few years of experience, who feels that they connect with the Procure Plus mission. In the role, you ll work in a team of 7 developers, alongside testers and business analysts to support and develop our web apps. The apps provide project management and transaction processing services to our customers. We are currently modernising our apps, moving to an API service-based architecture. We use Laravel, VueJS and AWS, along-side an inhouse core library to build these services. There will be ample opportunity for you to play an important role as we build new features in the applications. We pride ourselves on quality and practice code reviews, unit tests, follow design patterns and collaborate on the apps design. The ideal candidate will have a strong working knowledge of OO theory and know about design patterns. We encourage innovation and new ideas. Any member of the team is welcome to suggest new ways to improve what and how we do things. We have quarterly gap weeks, where we pause development and staff work on research tasks/prototype of something they think would benefit Procure Plus. We operate a hybrid working model with an expectation that you are available to travel to our office in Old Trafford when required. We encourage face to face contact to improve collaboration and connections across the business. We re dedicated professionals who believe work should be enjoyed, not endured. We offer flexibility wherever we can, because we understand you also have a life outside of work. Our work environment is relaxed and friendly, diverse and inclusive, somewhere you will feel valued and respected. Regardless of your role, we reward ability, performance, and a positive attitude with a comprehensive package that caters to your needs. Our package includes a company bonus, a generous holiday allowance (25 days plus bank holidays for full-time employees, increasing to 30 over time), healthcare coverage, a pension scheme with matched contributions up to 7%, life assurance, salary sacrifice schemes, and free parking. Procure Plus is experiencing an exciting time of growth as we expand our services and reach a broader audience nationwide. If you think you re a fit for us, apply here with a CV and note explaining why you want to join us. We can't wait to hear from you.
May 01, 2024
Full time
Job Title: Developer Reports to: Senior Developer Location: Old Trafford & WFH Salary: up to £49,091.25 DOE Date applications close: 02/05/2024 Date of Interview: /05/2024. Do you want to work for a business that does more than just talk about corporate citizenship and making a difference? At Procure Plus we are driven by a purpose. To find out more simply read on. Please click on the Apply button and it will take you to our website. Procure Plus - Developer We provide cost-effective, high-quality procurement solutions for social housing landlords and other public sector bodies. We win work by being the best and invest our hard-earned surplus into our core commitment of creating meaningful employment opportunities for individuals who have been traditionally left on the sidelines. This amounts to several hundred people having the dignity of the work, that they seek and deserve. But we're also more than just work ourselves; we're all about our people. Our culture is apparent in all that we do, and we are committed to providing an environment where our team can grow, be themselves, and flourish, both professionally and personally. We are looking for an enthusiastic developer, with a few years of experience, who feels that they connect with the Procure Plus mission. In the role, you ll work in a team of 7 developers, alongside testers and business analysts to support and develop our web apps. The apps provide project management and transaction processing services to our customers. We are currently modernising our apps, moving to an API service-based architecture. We use Laravel, VueJS and AWS, along-side an inhouse core library to build these services. There will be ample opportunity for you to play an important role as we build new features in the applications. We pride ourselves on quality and practice code reviews, unit tests, follow design patterns and collaborate on the apps design. The ideal candidate will have a strong working knowledge of OO theory and know about design patterns. We encourage innovation and new ideas. Any member of the team is welcome to suggest new ways to improve what and how we do things. We have quarterly gap weeks, where we pause development and staff work on research tasks/prototype of something they think would benefit Procure Plus. We operate a hybrid working model with an expectation that you are available to travel to our office in Old Trafford when required. We encourage face to face contact to improve collaboration and connections across the business. We re dedicated professionals who believe work should be enjoyed, not endured. We offer flexibility wherever we can, because we understand you also have a life outside of work. Our work environment is relaxed and friendly, diverse and inclusive, somewhere you will feel valued and respected. Regardless of your role, we reward ability, performance, and a positive attitude with a comprehensive package that caters to your needs. Our package includes a company bonus, a generous holiday allowance (25 days plus bank holidays for full-time employees, increasing to 30 over time), healthcare coverage, a pension scheme with matched contributions up to 7%, life assurance, salary sacrifice schemes, and free parking. Procure Plus is experiencing an exciting time of growth as we expand our services and reach a broader audience nationwide. If you think you re a fit for us, apply here with a CV and note explaining why you want to join us. We can't wait to hear from you.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Global Reconciliation Support Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Working as an Applications Support Senior Analyst, you will play an integral role in running and maintaining the production environment for reconciliation applications so that the our Operations and Risk & Control users can confidently service their clients. The role sits within the Data Engineering Production Management team, which aims to be the best for our clients by creating a Service-Centric organization focused on digitizing SMBF's products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability. You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners. What you'll do Provide technical and business support for users of Citi using reconciliation system. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed. Maintain Production environments with highest levels observability, resiliency, and recoverability. Partner with other regional teams for providing a stable Production Support coverage to Business. Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution. Implement and drive automations focused on productivity improvements and toil reduction. Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner. What we'll need from you Relevant Production Support experience in any financial domain is essential. Experience in supporting reconciliation application (including vendor product SMARTSTREAM TLM) is preferable. Good Unix/Linux and Python skills Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana(GEM) is preferred Experience working with Oracle Database, Hadoop, Apache Spark, Hive, Starburst Experience with Middleware solutions such as Tibco EMS, Kafka Good written and verbal communication skills What we can offer you The SMBF Production Management organization follows Best in Class Application Support procedures, technical solutions, Risk & Controls procedures. You will be exposed to advanced technologies used to build Reconciliation Platform. The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Job Family Group: Technology Job Family: Applications Support Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 01, 2024
Full time
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Global Reconciliation Support Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Working as an Applications Support Senior Analyst, you will play an integral role in running and maintaining the production environment for reconciliation applications so that the our Operations and Risk & Control users can confidently service their clients. The role sits within the Data Engineering Production Management team, which aims to be the best for our clients by creating a Service-Centric organization focused on digitizing SMBF's products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability. You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners. What you'll do Provide technical and business support for users of Citi using reconciliation system. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed. Maintain Production environments with highest levels observability, resiliency, and recoverability. Partner with other regional teams for providing a stable Production Support coverage to Business. Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution. Implement and drive automations focused on productivity improvements and toil reduction. Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner. What we'll need from you Relevant Production Support experience in any financial domain is essential. Experience in supporting reconciliation application (including vendor product SMARTSTREAM TLM) is preferable. Good Unix/Linux and Python skills Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana(GEM) is preferred Experience working with Oracle Database, Hadoop, Apache Spark, Hive, Starburst Experience with Middleware solutions such as Tibco EMS, Kafka Good written and verbal communication skills What we can offer you The SMBF Production Management organization follows Best in Class Application Support procedures, technical solutions, Risk & Controls procedures. You will be exposed to advanced technologies used to build Reconciliation Platform. The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Job Family Group: Technology Job Family: Applications Support Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years! The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and risk reporting, including monitoring of all aspect of the run of the ForexClear service. The team is in charge of the run of the service with a high level of involvement in client queries. The team is the first point of escalation for members and clients and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external partners. The team leads all aspects of the daily schedule and trade life-cycle events such as valuation and margin run, market data validation, portfolio compression, FX fixings, FX settlement and other market operations covering the ForexClear service. The team is global with presence in Australia and US, and is working closely with the change function to improve the existing platform, applying a Continuous Improvement and automation approach to its process and control environment. The Business Risk team is the first line of defence against risk, and is responsible for the close scrutiny of key risk indicators and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a Senior Analyst to join an expanding Business Risk team, ensuring a high standard of adherence to all day to day duties set out by local and global management. Take a leading role in the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and demonstrating strong data analysis skills. There are significant opportunities for exposure to senior management, the role would suit a highly motivated candidate with a strong interest in Risk Management and FX products. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as CLS. Key responsibilities of the role: Risk monitoring Continuous monitoring of risk exposures. Review of risk methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Develop a strong understanding of margining and liability calculation including VaR models and FX Pricing for NDF, NDO, FWD and FXO. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Enhancement of daily processes and MI reporting using Tableau data visualisation. Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Operational Carry out and take responsibility for all aspects of the day to day monitoring of the service, escalate any deviation from the schedule. Carry out post-execution events such as portfolio transfers and compression activity. Complete operational processes that are not yet automated such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation. Analyse data from automated processes to ensure strong controls and exception monitoring in place. Communication /Presentation Skills Liaise with key collaborators (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build and maintain strong relationships with our member and clients Assist handling queries with technology and middleware/SEF communities. Build strong relationship with 2nd Line Risk function. Escalation point for issues in the Production environment. Advise and monitor business impact resulting from an incident. IT Systems Proactively monitor the performance of the ForexClear service and work with IT support on issue resolution, analyse business impact and communicate with clients. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Early engagement in project deliveries following Agile methodology (Design and demo sessions) Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Experience and skills required: Working Experience 2 Years experience in Market Risk Management in investment bank, CCP or similar financial organisation an advantage Education Degree (or equivalent experience) qualified in a Business, Financial or similar and relevant subject area. Technical Skills Understanding of Risk Models Basic understanding of FX product life cycle Basic understanding of Risk management techniques. Some knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to handle workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with senior business contacts LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years! The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and risk reporting, including monitoring of all aspect of the run of the ForexClear service. The team is in charge of the run of the service with a high level of involvement in client queries. The team is the first point of escalation for members and clients and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external partners. The team leads all aspects of the daily schedule and trade life-cycle events such as valuation and margin run, market data validation, portfolio compression, FX fixings, FX settlement and other market operations covering the ForexClear service. The team is global with presence in Australia and US, and is working closely with the change function to improve the existing platform, applying a Continuous Improvement and automation approach to its process and control environment. The Business Risk team is the first line of defence against risk, and is responsible for the close scrutiny of key risk indicators and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a Senior Analyst to join an expanding Business Risk team, ensuring a high standard of adherence to all day to day duties set out by local and global management. Take a leading role in the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and demonstrating strong data analysis skills. There are significant opportunities for exposure to senior management, the role would suit a highly motivated candidate with a strong interest in Risk Management and FX products. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as CLS. Key responsibilities of the role: Risk monitoring Continuous monitoring of risk exposures. Review of risk methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Develop a strong understanding of margining and liability calculation including VaR models and FX Pricing for NDF, NDO, FWD and FXO. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Enhancement of daily processes and MI reporting using Tableau data visualisation. Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Operational Carry out and take responsibility for all aspects of the day to day monitoring of the service, escalate any deviation from the schedule. Carry out post-execution events such as portfolio transfers and compression activity. Complete operational processes that are not yet automated such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation. Analyse data from automated processes to ensure strong controls and exception monitoring in place. Communication /Presentation Skills Liaise with key collaborators (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build and maintain strong relationships with our member and clients Assist handling queries with technology and middleware/SEF communities. Build strong relationship with 2nd Line Risk function. Escalation point for issues in the Production environment. Advise and monitor business impact resulting from an incident. IT Systems Proactively monitor the performance of the ForexClear service and work with IT support on issue resolution, analyse business impact and communicate with clients. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Early engagement in project deliveries following Agile methodology (Design and demo sessions) Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Experience and skills required: Working Experience 2 Years experience in Market Risk Management in investment bank, CCP or similar financial organisation an advantage Education Degree (or equivalent experience) qualified in a Business, Financial or similar and relevant subject area. Technical Skills Understanding of Risk Models Basic understanding of FX product life cycle Basic understanding of Risk management techniques. Some knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to handle workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with senior business contacts LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Security Operations Manager role is integral to BDO, ensuring that we protect our colleagues, clients and partners information as we rapidly expand our digital footprint. Reporting into the Head of IT Security, you'll ensure the delivery of cybersecurity improvement initiatives, operational excellence, technical security assurance and develop a talent pipeline. You'll work closely alongside the Head of IT Security to instill the right structure and processes to support the delivery of continual Cybersecurity improvements across BDO and will have direct line management responsibilities of 3x Cybersecurity Analysts where you will conduct performance reviews, and provide leadership and coaching, including technical and personal development programs for team members. You'll also: Deliver security operations technology roadmaps in conjunction with the wider Cybersecurity strategy. Propose changes to existing policies, procedures and configurations to ensure operating efficiency and regulatory compliance. Contribute to the security strategy, ensuring that technical and structural considerations regarding design, build and run components are considered. Aid the Head of IT Security in chairing various defined security management working groups, ensuring that reporting against progress vs plan is developed. Manage security operational production incidents and participate in problem and change management forums. Serve as an active participant in the information security governance process, working with Business Analysts, Governance and PMO functions in order to ensure that cyber risks are accurately reported, assessed and mitigated. Consult with IT and support staff to ensure that security is factored into the evaluation, selection, installation and configuration of new products and services. Report on the implementation of technical controls to support and enforce defined security policies. Report on the technical aspects of security management against pre-defined Cybersecurity operational metrics. Engage with the MSSP re Service Level Agreements (SLA's), monitoring metrics, including contract and performance metrics Own day-to-day management IT Security Service Requests and tickets, including: Reporting, Knowledge Management, Root Cause Analysis and Proactive Problem Repetition Avoidance. Contribute to a Cybersecurity knowledgebase comprising technical reference libraries, security advisories and alerts, information on security trends and practices, and laws and regulations. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements. Contribute to the development of a Cybersecurity Operations Resource and Capacity planner managed through BDO's Azure DevOps environment. Oversee incident response, threat detection, and mitigation efforts You'll be someone with: A good understanding of monitoring frameworks eg MITRE ATT&CK and SIEM technologies eg Microsoft Sentinel An interest in automation of Security operation function including artificial intelligence An understanding of Microsoft security product portfolio CISSP/CISM (Desired) CCSP/SSCP (Desired) Proven experience in Cybersecurity and IT Operations (Required) DLP, EDR/XDR, CASB, E-mail Security, SWG and ZTNA/SASE You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Security Operations Manager role is integral to BDO, ensuring that we protect our colleagues, clients and partners information as we rapidly expand our digital footprint. Reporting into the Head of IT Security, you'll ensure the delivery of cybersecurity improvement initiatives, operational excellence, technical security assurance and develop a talent pipeline. You'll work closely alongside the Head of IT Security to instill the right structure and processes to support the delivery of continual Cybersecurity improvements across BDO and will have direct line management responsibilities of 3x Cybersecurity Analysts where you will conduct performance reviews, and provide leadership and coaching, including technical and personal development programs for team members. You'll also: Deliver security operations technology roadmaps in conjunction with the wider Cybersecurity strategy. Propose changes to existing policies, procedures and configurations to ensure operating efficiency and regulatory compliance. Contribute to the security strategy, ensuring that technical and structural considerations regarding design, build and run components are considered. Aid the Head of IT Security in chairing various defined security management working groups, ensuring that reporting against progress vs plan is developed. Manage security operational production incidents and participate in problem and change management forums. Serve as an active participant in the information security governance process, working with Business Analysts, Governance and PMO functions in order to ensure that cyber risks are accurately reported, assessed and mitigated. Consult with IT and support staff to ensure that security is factored into the evaluation, selection, installation and configuration of new products and services. Report on the implementation of technical controls to support and enforce defined security policies. Report on the technical aspects of security management against pre-defined Cybersecurity operational metrics. Engage with the MSSP re Service Level Agreements (SLA's), monitoring metrics, including contract and performance metrics Own day-to-day management IT Security Service Requests and tickets, including: Reporting, Knowledge Management, Root Cause Analysis and Proactive Problem Repetition Avoidance. Contribute to a Cybersecurity knowledgebase comprising technical reference libraries, security advisories and alerts, information on security trends and practices, and laws and regulations. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements. Contribute to the development of a Cybersecurity Operations Resource and Capacity planner managed through BDO's Azure DevOps environment. Oversee incident response, threat detection, and mitigation efforts You'll be someone with: A good understanding of monitoring frameworks eg MITRE ATT&CK and SIEM technologies eg Microsoft Sentinel An interest in automation of Security operation function including artificial intelligence An understanding of Microsoft security product portfolio CISSP/CISM (Desired) CCSP/SSCP (Desired) Proven experience in Cybersecurity and IT Operations (Required) DLP, EDR/XDR, CASB, E-mail Security, SWG and ZTNA/SASE You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Description Global Custody Product Development Data Analyst - AVP The Product organization is recruiting a data analyst supporting the Data Management lead globally. The individual will partner with the Product team, Global Delivery (operations) and Technology to execute on the custody data strategy particularly focused on cloud native data platform, custody logical data model, data channels, and data insight progression of analysis, visualization and prediction, in alignment with Custody product's strategic objective to strengthen State Street's position in the Asset Servicing industry. State Street's product organisation is leading an exciting period of transformation for the business and requires experienced leaders to take the business forward. The role will initiate and support the design and development of solutions closing identified data gaps in alignment with the strategy to build a data driven operating model. Function As an experienced data analyst you will work with the data practice lead to effectively execute on the overall strategic agenda described above. The role reports to the product development data management lead. The role requires you to be proactively involved in the assessment of available market intelligence (trends, innovations, standards and tools) and stakeholder feedback (clients and coverage/product management) to support the evolution of the custody business data needs. Responsibilities Execute on the strategy to build a data driven operating model partnering with technology, office of architecture, operations and enterprise data management covering: Data governance and quality Logical data modeling based on ISO20022 standards to be aligned with the custody operating model Data channels - Lead design and support of SDLC as Product Owner supporting custody APIs and enhancements to client data reporting portals. Alignment of ISO based logical data model to custody capabilities and data consumption marts supporting distribution channels. Data insights - work with the huge quantity of raw data collected and develop relevant actionable insights Participate in iterative technology development Ensure change remains aligned to existing standards and/or internal enterprise data management policies. Support design and efficiency of the operating model such as the development of operational control oversight and dashboard across the custody capability with actionable workflows, partnering with technology and operations Partner with product control in development of custody product data visualization platform to provide insight into the business. Responsible for ensuring appropriate governance, compliance with policies/frameworks and oversight of issues, risks, audit and compliance items related to data topics Present to senior management as requested and lead delivery of initiatives as required. Skills Background or experience in data solutions, data modelling, analysis and visualization Good understanding of the custody domain and capabilities to make informed decisions and data related to this subject area - critical to understand the business applications of data insights (e.g., what business questions need to be answered) and what data elements will effectively satisfy those needs. Strong analytical skills Aside from technical skills, be able to present data in a way that is both understandable and compelling. Proven change agent with track record of delivery Have an understanding of a techniques and tools, key areas of focus - data management, BI tool usage, dashboarding, charting, report development, data visualization Strong stakeholder management skills with an ability to navigate organization Prior experience of successfully delivering change in a complex environment while managing competing environments and delivering projects using Agile and Waterfall techniques Proven change agent with track record of delivery Experience with mapping business and system process flows using standard tools (Visio, ARIS, etc.). Track record of working in the data space with ISO standards and development of data solutions to solve problems Familiarity with industry integration tools and their applicability in shortening the chain of custody across the investment lifecycle Experience With 3 to 6+ years' experience in Securities Services (product, ops, business analysis) Worked in Product organizations in prior roles Operated at a global level Prior experience working in data and/or technology- familiarity with tools such as JavaScript, Python & Python Libraries, Structured Query Language (SQL), Hadoop, Snowflake, Qlik, Tableau, Microsoft Excel, Artificial intelligence, Collibra, Manta Consultative experience Track record of solving data integration challenges and building data solutions across complex and at scale services Outcomes expected from the roles Good understanding of custody and related data management needs Maintain up to date understanding of data tools, standards and changes in building actionable insights Responsible for issue and risk escalation Project / initiative ownership as requested as the product owner Appropriate governance and audit trail on documentation of all key decisions and actions. Split of role: Data strategy design, development and execution: 85% Market / Client interaction: 15%
May 01, 2024
Full time
Job Description Global Custody Product Development Data Analyst - AVP The Product organization is recruiting a data analyst supporting the Data Management lead globally. The individual will partner with the Product team, Global Delivery (operations) and Technology to execute on the custody data strategy particularly focused on cloud native data platform, custody logical data model, data channels, and data insight progression of analysis, visualization and prediction, in alignment with Custody product's strategic objective to strengthen State Street's position in the Asset Servicing industry. State Street's product organisation is leading an exciting period of transformation for the business and requires experienced leaders to take the business forward. The role will initiate and support the design and development of solutions closing identified data gaps in alignment with the strategy to build a data driven operating model. Function As an experienced data analyst you will work with the data practice lead to effectively execute on the overall strategic agenda described above. The role reports to the product development data management lead. The role requires you to be proactively involved in the assessment of available market intelligence (trends, innovations, standards and tools) and stakeholder feedback (clients and coverage/product management) to support the evolution of the custody business data needs. Responsibilities Execute on the strategy to build a data driven operating model partnering with technology, office of architecture, operations and enterprise data management covering: Data governance and quality Logical data modeling based on ISO20022 standards to be aligned with the custody operating model Data channels - Lead design and support of SDLC as Product Owner supporting custody APIs and enhancements to client data reporting portals. Alignment of ISO based logical data model to custody capabilities and data consumption marts supporting distribution channels. Data insights - work with the huge quantity of raw data collected and develop relevant actionable insights Participate in iterative technology development Ensure change remains aligned to existing standards and/or internal enterprise data management policies. Support design and efficiency of the operating model such as the development of operational control oversight and dashboard across the custody capability with actionable workflows, partnering with technology and operations Partner with product control in development of custody product data visualization platform to provide insight into the business. Responsible for ensuring appropriate governance, compliance with policies/frameworks and oversight of issues, risks, audit and compliance items related to data topics Present to senior management as requested and lead delivery of initiatives as required. Skills Background or experience in data solutions, data modelling, analysis and visualization Good understanding of the custody domain and capabilities to make informed decisions and data related to this subject area - critical to understand the business applications of data insights (e.g., what business questions need to be answered) and what data elements will effectively satisfy those needs. Strong analytical skills Aside from technical skills, be able to present data in a way that is both understandable and compelling. Proven change agent with track record of delivery Have an understanding of a techniques and tools, key areas of focus - data management, BI tool usage, dashboarding, charting, report development, data visualization Strong stakeholder management skills with an ability to navigate organization Prior experience of successfully delivering change in a complex environment while managing competing environments and delivering projects using Agile and Waterfall techniques Proven change agent with track record of delivery Experience with mapping business and system process flows using standard tools (Visio, ARIS, etc.). Track record of working in the data space with ISO standards and development of data solutions to solve problems Familiarity with industry integration tools and their applicability in shortening the chain of custody across the investment lifecycle Experience With 3 to 6+ years' experience in Securities Services (product, ops, business analysis) Worked in Product organizations in prior roles Operated at a global level Prior experience working in data and/or technology- familiarity with tools such as JavaScript, Python & Python Libraries, Structured Query Language (SQL), Hadoop, Snowflake, Qlik, Tableau, Microsoft Excel, Artificial intelligence, Collibra, Manta Consultative experience Track record of solving data integration challenges and building data solutions across complex and at scale services Outcomes expected from the roles Good understanding of custody and related data management needs Maintain up to date understanding of data tools, standards and changes in building actionable insights Responsible for issue and risk escalation Project / initiative ownership as requested as the product owner Appropriate governance and audit trail on documentation of all key decisions and actions. Split of role: Data strategy design, development and execution: 85% Market / Client interaction: 15%
Lead Data & Systems DeveloperTrowbridge (Hybrid)£43,000 + Pension + Holidays + Training + Gym + Shopping DiscountsAre you a Data professional who is looking to step up into a Lead role and take on an important set of responsibilities?On offer is a unique opportunity to be a senior member of a team and take ownership of an organisation's data function, working for an employer that values staff development & wellbeing.This institution has exciting growth plans and is looking to increase its headcount and number of students. With an excellent reputation for looking after its staff, they provide fantastic training, qualifications & progression opportunities as well as several generous benefits.In this role, you will be responsible for the overall management of resources within a Data team that will be tasked with the design, development & deployment of a reporting platform. You will help to ensure that data can be used to support key decision-making within the organisation. Your duties will include developing applications & database systems, maintaining data reports and line managing a small team of analysts & developers.The ideal candidate will be proficient in Power BI, have experience creating Dashboards and have a succesful track record of systems deployment.This role would suit a Data/Systems developer who is experienced in Power BI and is looking to take on a lead role at an organisation that offers plenty of training & development opportunities as well as generous benefits. The Role: Develop applications database systems Maintain data flows & reports Lead the design & deployment of a reporting platform Manage a small team of developer analysts The Person: Proficient in Power BI Experience creating dashboards Experience developing & deploying systems Vacancy reference number: BBBH-225381 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Ilyas Shirwani at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the UK. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.
May 01, 2024
Full time
Lead Data & Systems DeveloperTrowbridge (Hybrid)£43,000 + Pension + Holidays + Training + Gym + Shopping DiscountsAre you a Data professional who is looking to step up into a Lead role and take on an important set of responsibilities?On offer is a unique opportunity to be a senior member of a team and take ownership of an organisation's data function, working for an employer that values staff development & wellbeing.This institution has exciting growth plans and is looking to increase its headcount and number of students. With an excellent reputation for looking after its staff, they provide fantastic training, qualifications & progression opportunities as well as several generous benefits.In this role, you will be responsible for the overall management of resources within a Data team that will be tasked with the design, development & deployment of a reporting platform. You will help to ensure that data can be used to support key decision-making within the organisation. Your duties will include developing applications & database systems, maintaining data reports and line managing a small team of analysts & developers.The ideal candidate will be proficient in Power BI, have experience creating Dashboards and have a succesful track record of systems deployment.This role would suit a Data/Systems developer who is experienced in Power BI and is looking to take on a lead role at an organisation that offers plenty of training & development opportunities as well as generous benefits. The Role: Develop applications database systems Maintain data flows & reports Lead the design & deployment of a reporting platform Manage a small team of developer analysts The Person: Proficient in Power BI Experience creating dashboards Experience developing & deploying systems Vacancy reference number: BBBH-225381 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Ilyas Shirwani at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the UK. Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Role: Senior Service Analyst Location: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours)Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy.As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include:- Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.- Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs)- Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services.- Follow up on end customer survey feedback to establish opportunities for future CX improvement.- Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for:- Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation.- Technical knowledge of AD for user and computer management.- Basic knowledge of Networking, WAN and LAN technologies.- Technical knowledge of client and service OSs and Microsoft Office applications.- Knowledge of Backup and Restore processes.- IT Operating Model change experience.- Experience in dealing with customers, providing telephone and remote virtual desktop support.- Service performance measurement and reporting skills.- Experience in communicating effectively and working as part of a team.- Good business communication skills.Benefits:- On-site gym - On-site canteen - Competitive pension package- EAP Schemes- Wellbeing daysAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
May 01, 2024
Full time
Role: Senior Service Analyst Location: Maidstone, Kent £Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours)Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy.As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include:- Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities.- Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs)- Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services.- Follow up on end customer survey feedback to establish opportunities for future CX improvement.- Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for:- Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation.- Technical knowledge of AD for user and computer management.- Basic knowledge of Networking, WAN and LAN technologies.- Technical knowledge of client and service OSs and Microsoft Office applications.- Knowledge of Backup and Restore processes.- IT Operating Model change experience.- Experience in dealing with customers, providing telephone and remote virtual desktop support.- Service performance measurement and reporting skills.- Experience in communicating effectively and working as part of a team.- Good business communication skills.Benefits:- On-site gym - On-site canteen - Competitive pension package- EAP Schemes- Wellbeing daysAt KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Your Company A highly successful company are partnering with the NET Recruit team to support their recruitment campaign for a Senior BI Data Analyst in Bournemouth. The company provide excellent solutions to their clients, across a number of niches including aerospace, automotive and industrial, among others. Due to recent success they are investing in their future, expanding many of their internal teams and reaching a wider customer base, requiring a cohesive and proactive support system in place to supplement their offerings.This is an exciting new opportunity to gain recognition and exposure within the team and truly make a difference within the company both in terms of profitability and operational efficiency by capturing the relevant metrics from a wide cross section of data sources that will drive the business forward. IMPORTANT: Applicants MUST be already located and living in the Bournemouth area and have full right to work in the UK . Your Role & Responsibilities Typical duties and responsibilities for this role will include, but not be limited to: Leading the development of Power BI and Dynamics CRM applications across the business to ensure they meet goals Maximise efforts to understand the business needs and use this knowledge to increase effectiveness Providing solutions and alternative options for senior management to address their issues and needs Taking ownership of the deployment process Conducting quality checks, monitoring the data warehouse and administrating the ETL Providing support in reporting for Power BI and delivering training across the business Managing Power BI report subscriptions Managing the SQL database and backups Creating reports and tasks for month and year end What Do You Need To Apply? This role will require the ideal candidate to have a highly technical, analytical and communicate mindset, made evident through exemplary presentation skills. Fundamental for this role will be prior experience to an advanced level of Office 365, including Power BI, MS Flow, Excel, and PowerApps also, alongside good SQL knowledge. Additional knowledge includes Azure Data Factory and Data Flows, API integrations and C#. An individual who has previously undertaken work on large-scale projects is also required, as is experience regarding data visualisation. An individual who has a proven track record of working successfully, both on their own, and within a larger team, will be looked upon favourably. What Will You Get In Return? On offer is a base salary of up to £57,000, alongside other additional benefits, including a good holiday allocation, generous pension, life insurance and free parking.This leading company value the wellbeing of their employees very highly and are keen to ensure the successful applicant has everything they require for this position in terms of tolls and training. This is a unique opportunity to make an incredibly large impact and difference within a high-growth company that has an eminently bright future.If you are interested in a confidential conversation, please reach out directly to: Joshua Whitton - Recruitment Partner M: E:
May 01, 2024
Full time
Your Company A highly successful company are partnering with the NET Recruit team to support their recruitment campaign for a Senior BI Data Analyst in Bournemouth. The company provide excellent solutions to their clients, across a number of niches including aerospace, automotive and industrial, among others. Due to recent success they are investing in their future, expanding many of their internal teams and reaching a wider customer base, requiring a cohesive and proactive support system in place to supplement their offerings.This is an exciting new opportunity to gain recognition and exposure within the team and truly make a difference within the company both in terms of profitability and operational efficiency by capturing the relevant metrics from a wide cross section of data sources that will drive the business forward. IMPORTANT: Applicants MUST be already located and living in the Bournemouth area and have full right to work in the UK . Your Role & Responsibilities Typical duties and responsibilities for this role will include, but not be limited to: Leading the development of Power BI and Dynamics CRM applications across the business to ensure they meet goals Maximise efforts to understand the business needs and use this knowledge to increase effectiveness Providing solutions and alternative options for senior management to address their issues and needs Taking ownership of the deployment process Conducting quality checks, monitoring the data warehouse and administrating the ETL Providing support in reporting for Power BI and delivering training across the business Managing Power BI report subscriptions Managing the SQL database and backups Creating reports and tasks for month and year end What Do You Need To Apply? This role will require the ideal candidate to have a highly technical, analytical and communicate mindset, made evident through exemplary presentation skills. Fundamental for this role will be prior experience to an advanced level of Office 365, including Power BI, MS Flow, Excel, and PowerApps also, alongside good SQL knowledge. Additional knowledge includes Azure Data Factory and Data Flows, API integrations and C#. An individual who has previously undertaken work on large-scale projects is also required, as is experience regarding data visualisation. An individual who has a proven track record of working successfully, both on their own, and within a larger team, will be looked upon favourably. What Will You Get In Return? On offer is a base salary of up to £57,000, alongside other additional benefits, including a good holiday allocation, generous pension, life insurance and free parking.This leading company value the wellbeing of their employees very highly and are keen to ensure the successful applicant has everything they require for this position in terms of tolls and training. This is a unique opportunity to make an incredibly large impact and difference within a high-growth company that has an eminently bright future.If you are interested in a confidential conversation, please reach out directly to: Joshua Whitton - Recruitment Partner M: E:
Senior Insight Analyst/ Lead Insight Analyst required to joining our rapidly expanding Customer Insight and Activation team (CIA) The Opportunity: As a Senior Insight Analyst / Lead Insight Analyst you will have the opportunity to work on multiple projects with some of our largest projects. Reporting to the Insights Lead, you will be responsible for analysing digital behaviour in order to provide key, actionable insight and critical recommendations to our clients. This is more than just an insight role; it's an opportuniy to help shape the digital and business strategies of some of the world's leading brands and retailers! We are tool agnostic and depending on client requirements you will use tools like Google Analytics, Adobe Analytics or Content Square for tracking data, GTM, Adobe Launch or Tealium for implementing tags and a mixture of Google Data studio, Power BI, Advanced Excel and PowerPoint for visualisation. Also you may be required to work with the wider GCP or Microsoft tool suite to leverage other type of data in your analysis What you'll be doing: Creating measurement plans that identify the customer behaviour to be tracked (you will work closely with our implementation analysts for this) Establishing detailed reporting and visualisations that help our clients understand the performance of their digital channels. Using measurement tools to analyse visitor behaviour in detail, across a wide range of digital properties (websites, mobile applications, instore devices) Creating detailed insight reports that cover key findings and recommendations. Presenting your findings to a senior-level client audience and helping them understand what it means for their business. Working with our internal CX and Design teams to inform the creation of new websites and apps. Answering client queries and running training sessions with them What we want from you: Extensive experience working as an analyst providing insight, ideally in an ecommerce setting (client or agency) Must have Advanced practical knowledge of various Analytics tools and techniques. Numerically adept in using Excel (or similar) to analyse data. Previous experience supporting junior team members. Highly proficient in Microsoft Word and PowerPoint. Extensive experience working with senior client stakeholders. Effective time and project management as well as multitasking abilities. A proven track record of delivering large insight projects for leading B2B and B2C organisations. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team. Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
May 01, 2024
Full time
Senior Insight Analyst/ Lead Insight Analyst required to joining our rapidly expanding Customer Insight and Activation team (CIA) The Opportunity: As a Senior Insight Analyst / Lead Insight Analyst you will have the opportunity to work on multiple projects with some of our largest projects. Reporting to the Insights Lead, you will be responsible for analysing digital behaviour in order to provide key, actionable insight and critical recommendations to our clients. This is more than just an insight role; it's an opportuniy to help shape the digital and business strategies of some of the world's leading brands and retailers! We are tool agnostic and depending on client requirements you will use tools like Google Analytics, Adobe Analytics or Content Square for tracking data, GTM, Adobe Launch or Tealium for implementing tags and a mixture of Google Data studio, Power BI, Advanced Excel and PowerPoint for visualisation. Also you may be required to work with the wider GCP or Microsoft tool suite to leverage other type of data in your analysis What you'll be doing: Creating measurement plans that identify the customer behaviour to be tracked (you will work closely with our implementation analysts for this) Establishing detailed reporting and visualisations that help our clients understand the performance of their digital channels. Using measurement tools to analyse visitor behaviour in detail, across a wide range of digital properties (websites, mobile applications, instore devices) Creating detailed insight reports that cover key findings and recommendations. Presenting your findings to a senior-level client audience and helping them understand what it means for their business. Working with our internal CX and Design teams to inform the creation of new websites and apps. Answering client queries and running training sessions with them What we want from you: Extensive experience working as an analyst providing insight, ideally in an ecommerce setting (client or agency) Must have Advanced practical knowledge of various Analytics tools and techniques. Numerically adept in using Excel (or similar) to analyse data. Previous experience supporting junior team members. Highly proficient in Microsoft Word and PowerPoint. Extensive experience working with senior client stakeholders. Effective time and project management as well as multitasking abilities. A proven track record of delivering large insight projects for leading B2B and B2C organisations. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world's leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we're looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client's successes and believe that anyone can show creative bravery no matter what their role is in the team. Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. This role requires regular shift working. You will be required to do 14 shifts over a 28-day period: this consists of 7 day shifts each covering 07:00am - 07:00pm, and 7-night shifts each covering 07:00pm - 07:00am. The post attracts a shift allowance of 20% of the salary. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Please note - this role requires you to pass a security clearance check. For further information on this please see selection process details. Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
May 01, 2024
Full time
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. This role requires regular shift working. You will be required to do 14 shifts over a 28-day period: this consists of 7 day shifts each covering 07:00am - 07:00pm, and 7-night shifts each covering 07:00pm - 07:00am. The post attracts a shift allowance of 20% of the salary. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Please note - this role requires you to pass a security clearance check. For further information on this please see selection process details. Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Salary Package Band: C Salary Range: £42,000-£52,000 dependent on skills, knowledge and experience Contract type: Permanent Location: Newcastle or Salford Closing Date: 2nd May 2024 Our comprehensive benefits package includes: An employer pension contribution of up to 10% 26 days annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes Employee assistance and well-being programmes Learning and development tailored to your role - this could include industry recognised qualifications, coaching and mentoring An inclusive and diverse environment with opportunities to join staff networks including: Women's Network, National Disability Networks and many more. Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested. We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups. If you require any reasonable adjustments at any time, please let us know by contacting us on with the job reference in the subject. Introduction video - Modernise the BBC Product Group is responsible for the design, development, and delivery of the BBC's portfolio of digital products. Including iPlayer, Sounds, Bitesize, and the BBC News and BBC Sport apps and website, our portfolio is diverse and contains some of the largest and highest-profile properties on the UK internet. We're a huge streaming media destination, a news source trusted across the world, a provider of educational and entertaining content to children of all ages, and a sports results, analysis, and commentary service, and much more besides. It's an unparalleled portfolio of products, and our strength is our range and breadth. Working with the BBC's content divisions, our focus now is on driving engagement across our portfolio so that the BBC online becomes a valued daily habit for all audiences just as television and radio have been over the last century. Data is fundamental to our future: both in helping us prioritise and shape our work and in creating richer, more personalised experiences for our audiences. And our portfolio means that we've got one of the widest, most diverse, and most exciting datasets to work within the UK. SDD24 The Role The Senior Analytics Developer is a new role that will support the newly created Product Data Domain teams. Working as part of our multi-disciplinary data teams, you will help to create clean, tested, well-modelled trusted datasets around our digital estate for use across the BBC. Sitting between data engineering and data analysis you will get exposure to both areas across all product teams and focus on modelling unstructured data into meaningful insights. You will be building and maintaining data pipelines through best practices to support teams across the BBC in delivering quality products and content. You will be leading work to break down business requirements, help design the data model and build ETL pipelines using SQL to deliver data products that will power key value use cases across the BBC. You will work alongside other product analytics developers, product data managers, data engineers and data operations managers, ensuring that all work delivers maximum value to the BBC. You will be working on cross-product strategic projects and cutting-edge technologies, surrounded by like-minded people. This work will align with and help inform the short and long-term data strategy. Main Responsibilities Role and responsibilities will comprise of: Designing, implementing and maintaining data models that promote a self-service approach to data consumption. This includes ensuring that data quality within the data warehouse is maintained throughout the data lifecycle. Automating data pipelines using proprietary BBC technology & Airflow. Involvement in planning the data the BBC collects online. You will help to develop the BBC's data collection framework and strategy as well as work with Product and other stakeholders to help resolve any data quality issues. Contributing to the creation of processes for data product development and advocating their use throughout the organisation. Supporting analytics, data science and other colleagues outside the digital product area in managing projects and fielding queries. Supporting junior colleagues within the team. Ability to build and maintain strong working relationships where you might, as a specialist, have to manage the expectations of more senior colleagues. Working across mobile, web, television and voice platforms supporting Product Managers, Business Analysts and working closely with Software & Data Engineers. Are you the right candidate? When it comes to analytics developers at the BBC we look for these skills: Technical Skills At least 5 years' experience in a Data Analyst, Data Engineering or Analytics Engineering role, preferably in digital products, with an interest in data modelling and ETL processes. Excellent SQL skills for extracting and manipulating data. Experience of using tools such as DBT, Looker and Airflow would be an advantage. Good knowledge of analytical database systems (Redshift, Snowflake, BigQuery). Comfortable working alongside cross-functional teams interacting with Product Managers, Engineers, Data Scientists, and Analysts. An understanding of how digital products use experimentation. Some experience coding in R or Python. A good understanding of on-demand audio and video media products, with a knowledge of key competitors. Teamwork and stakeholder management Ability to listen to others' ideas and build on them Ability to clearly communicate to both technical and non-technical audiences. Ability to collaborate effectively, working alongside other team members towards the team's goals, and enabling others to succeed, where possible. Ability to prioritise. A structured approach and ability to bring other on the journey. Strong attention to detail About the BBC About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here.
May 01, 2024
Full time
Salary Package Band: C Salary Range: £42,000-£52,000 dependent on skills, knowledge and experience Contract type: Permanent Location: Newcastle or Salford Closing Date: 2nd May 2024 Our comprehensive benefits package includes: An employer pension contribution of up to 10% 26 days annual leave (based on full time hours) + bank holidays and the option to buy/sell additional days Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare schemes Employee assistance and well-being programmes Learning and development tailored to your role - this could include industry recognised qualifications, coaching and mentoring An inclusive and diverse environment with opportunities to join staff networks including: Women's Network, National Disability Networks and many more. Family friendly flexible working arrangements, such as hybrid working, job sharing, flexi-time and compressed hours can be requested. We welcome candidates from all backgrounds and especially welcome individuals from underrepresented groups. If you require any reasonable adjustments at any time, please let us know by contacting us on with the job reference in the subject. Introduction video - Modernise the BBC Product Group is responsible for the design, development, and delivery of the BBC's portfolio of digital products. Including iPlayer, Sounds, Bitesize, and the BBC News and BBC Sport apps and website, our portfolio is diverse and contains some of the largest and highest-profile properties on the UK internet. We're a huge streaming media destination, a news source trusted across the world, a provider of educational and entertaining content to children of all ages, and a sports results, analysis, and commentary service, and much more besides. It's an unparalleled portfolio of products, and our strength is our range and breadth. Working with the BBC's content divisions, our focus now is on driving engagement across our portfolio so that the BBC online becomes a valued daily habit for all audiences just as television and radio have been over the last century. Data is fundamental to our future: both in helping us prioritise and shape our work and in creating richer, more personalised experiences for our audiences. And our portfolio means that we've got one of the widest, most diverse, and most exciting datasets to work within the UK. SDD24 The Role The Senior Analytics Developer is a new role that will support the newly created Product Data Domain teams. Working as part of our multi-disciplinary data teams, you will help to create clean, tested, well-modelled trusted datasets around our digital estate for use across the BBC. Sitting between data engineering and data analysis you will get exposure to both areas across all product teams and focus on modelling unstructured data into meaningful insights. You will be building and maintaining data pipelines through best practices to support teams across the BBC in delivering quality products and content. You will be leading work to break down business requirements, help design the data model and build ETL pipelines using SQL to deliver data products that will power key value use cases across the BBC. You will work alongside other product analytics developers, product data managers, data engineers and data operations managers, ensuring that all work delivers maximum value to the BBC. You will be working on cross-product strategic projects and cutting-edge technologies, surrounded by like-minded people. This work will align with and help inform the short and long-term data strategy. Main Responsibilities Role and responsibilities will comprise of: Designing, implementing and maintaining data models that promote a self-service approach to data consumption. This includes ensuring that data quality within the data warehouse is maintained throughout the data lifecycle. Automating data pipelines using proprietary BBC technology & Airflow. Involvement in planning the data the BBC collects online. You will help to develop the BBC's data collection framework and strategy as well as work with Product and other stakeholders to help resolve any data quality issues. Contributing to the creation of processes for data product development and advocating their use throughout the organisation. Supporting analytics, data science and other colleagues outside the digital product area in managing projects and fielding queries. Supporting junior colleagues within the team. Ability to build and maintain strong working relationships where you might, as a specialist, have to manage the expectations of more senior colleagues. Working across mobile, web, television and voice platforms supporting Product Managers, Business Analysts and working closely with Software & Data Engineers. Are you the right candidate? When it comes to analytics developers at the BBC we look for these skills: Technical Skills At least 5 years' experience in a Data Analyst, Data Engineering or Analytics Engineering role, preferably in digital products, with an interest in data modelling and ETL processes. Excellent SQL skills for extracting and manipulating data. Experience of using tools such as DBT, Looker and Airflow would be an advantage. Good knowledge of analytical database systems (Redshift, Snowflake, BigQuery). Comfortable working alongside cross-functional teams interacting with Product Managers, Engineers, Data Scientists, and Analysts. An understanding of how digital products use experimentation. Some experience coding in R or Python. A good understanding of on-demand audio and video media products, with a knowledge of key competitors. Teamwork and stakeholder management Ability to listen to others' ideas and build on them Ability to clearly communicate to both technical and non-technical audiences. Ability to collaborate effectively, working alongside other team members towards the team's goals, and enabling others to succeed, where possible. Ability to prioritise. A structured approach and ability to bring other on the journey. Strong attention to detail About the BBC About the BBC The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here. Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people to be part of the BBC - whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. To find out more about Diversity and Inclusion at the BBC, please click here.
JOB TITLE : Data Engineer SALARY : £68,202 - £75,780 LOCATION ( S): Edinburgh HOURS : Full time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site. About this opportunity : As a Data Engineer you will undertake and participate in all aspects of the development lifecycle. This will include requirements analysis, solution design, data interrogation and support of the development and test phases with a particular focus on the technical aspects such as Data mapping, creating system interface documentation and understanding database structures/schemas You will play a key role in one of our significant delivery initiatives where Lloyds Banking Group has partnered with an exciting Fintech group (Satago) to license its award-winning platform to reinvent invoice Finance. You'll work in partnership with our Enterprise Architect, Solutions Architect and Data Analyst, in addition to business, technical and operational teams, to integrate this new platform into the Bank and migrate our customers seamlessly to it. You'll lead the technical analytical activities to ensure end-to-end requirements are understood and documented, data is mapped and interfaces / systems are effectively designed to meet the needs of our clients and the future of the Bank. Encouraging the right culture is key and you'll embrace a "Fail Fast, Learn Faster" approach. Experimenting new ways of engineering and adopting a test and learn approach, with a focus on learning and continuous improvement. Why Lloyds Banking Group : We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. What will you be doing with us? Engage with the Platform/Product team to ensure solutions remain aligned with the company goals and business requirements. Identifying and documenting potential solutions considering all available information and constraints. Documenting and maintaining system mapping. Input into creation and maintenance of a data dictionary. Developing a deep understanding of the platforms and their operation. Supporting Engineering resource with issue resolution. Ability to create and analyse complex data sets. Input into test strategy and support creation of test data and scripts. Adhering to relevant methodologies and standards to meet the needs of a fast-paced changing business. Essential skills and experience: Strong knowledge of the software development lifecycle and experience in end-to-end delivery of software products. Strong experience in System analysis & proficient across the data lifecycle Highly proficient in SQL Good knowledge of cloud platforms such as GCP, Azure or AWS. Experience in delivering change involving 3rd parties, collaborating and working together to achieve a shared goal. Experience of sophisticated financial services system integrations involving risk, finance and payments data would be helpful. Self-motivation and a track record of working to a high personal and professional standard. Experience of working in an Agile platform environment. Strong communication skills. About working for us : Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
May 01, 2024
Full time
JOB TITLE : Data Engineer SALARY : £68,202 - £75,780 LOCATION ( S): Edinburgh HOURS : Full time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site. About this opportunity : As a Data Engineer you will undertake and participate in all aspects of the development lifecycle. This will include requirements analysis, solution design, data interrogation and support of the development and test phases with a particular focus on the technical aspects such as Data mapping, creating system interface documentation and understanding database structures/schemas You will play a key role in one of our significant delivery initiatives where Lloyds Banking Group has partnered with an exciting Fintech group (Satago) to license its award-winning platform to reinvent invoice Finance. You'll work in partnership with our Enterprise Architect, Solutions Architect and Data Analyst, in addition to business, technical and operational teams, to integrate this new platform into the Bank and migrate our customers seamlessly to it. You'll lead the technical analytical activities to ensure end-to-end requirements are understood and documented, data is mapped and interfaces / systems are effectively designed to meet the needs of our clients and the future of the Bank. Encouraging the right culture is key and you'll embrace a "Fail Fast, Learn Faster" approach. Experimenting new ways of engineering and adopting a test and learn approach, with a focus on learning and continuous improvement. Why Lloyds Banking Group : We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. What will you be doing with us? Engage with the Platform/Product team to ensure solutions remain aligned with the company goals and business requirements. Identifying and documenting potential solutions considering all available information and constraints. Documenting and maintaining system mapping. Input into creation and maintenance of a data dictionary. Developing a deep understanding of the platforms and their operation. Supporting Engineering resource with issue resolution. Ability to create and analyse complex data sets. Input into test strategy and support creation of test data and scripts. Adhering to relevant methodologies and standards to meet the needs of a fast-paced changing business. Essential skills and experience: Strong knowledge of the software development lifecycle and experience in end-to-end delivery of software products. Strong experience in System analysis & proficient across the data lifecycle Highly proficient in SQL Good knowledge of cloud platforms such as GCP, Azure or AWS. Experience in delivering change involving 3rd parties, collaborating and working together to achieve a shared goal. Experience of sophisticated financial services system integrations involving risk, finance and payments data would be helpful. Self-motivation and a track record of working to a high personal and professional standard. Experience of working in an Agile platform environment. Strong communication skills. About working for us : Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
JOB TITLE : Solution Architect LOCATION(S): Jersey, Guernsey, Isle of Man HOURS : Full time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site. About this opportunity: Lloyds Bank International is in an exciting era of growth with an ambition to be the fastest growing business in LBG. Our plans are to double our income by 2026, and to do this we are expanding our footprint via our digital banking channels. We currently have an outstanding opportunity for a dynamic Solution Architect to join our digital banking team as we undergo this growth. We're looking for an individual to help us to shape and define our solution landscape across our digital banking space, helping us to deliver even better customer propositions through future-focussed capabilities. What will you be doing with us? Playing a key role in the team that delivers features and initiatives across our International digital channels, including internet banking, iOS and Android banking apps and online application forms. Collaborating with Product Owners, Platform Leads, Enterprise Architects & Engineers to create the Architectural runway for our feature team. Support Product Owner in triaging business requests, providing insight into technical feasibility and viability of delivering business changes. Translate business requirements into viable solutions to then be worked on by business analysts, engineers and quality engineers. Engage with business needs and strategy to enable recommendation of technical solutions that minimises tech debt for long term, and allows construction of technology solutions that strategically align with and drive Crown Dependencies goals. Validate technology assumptions, evaluating implementation alternatives and software lifecycle risks, assumptions, issues & dependencies. Owning the technical design risks or issues and driving resolution through architectural or agile practices. Participating in Agile ceremonies, elicit requirements, shape & validate designs or prototypes that deliver customer outcomes that align to our target architecture. Leveraging industry best practice, frameworks, standards & policies in creating opportunities & value for our customers. Setting guiding principles and solution success criteria for banking platform capability or feature development. Providing oversight & foster built in quality, decoupled & modernised architectures. Supporting Product Owners & Platform Leads on the technical aspect of activities linked with Platform financial estimation, spend or risk management processes in line with the platform roadmap. Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks. Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends. Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports (if applicable) by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation. Sets medium term objectives and takes responsibility for implement a team's performance management systems with guidance from senior colleagues. Highlights shortcomings and suggests improvements in current IT Security processes, systems and procedures within assigned unit and/or discipline. What you'll need: A passion for digital product development with a customer-centric approach. Strong technical background with previous experience in agile product development. Experience analysing options to deliver end-to-end solution designs using relevant architectural building blocks as well as producing designs for features that enable frequent incremental customer value delivery. Experience of application, data, infrastructure and security domains and an ability to liaise close with architects in these domains to develop best practice solutions. Experience of producing clear analytical documentation for review by a variety of technical and non-technical stakeholders, e.g. process maps, sequence diagrams. Ability to organise and prepares complex documents by using multiple computer applications (such as Microsoft Office, Visio), while also gathering and summarising data for special reports. Experience of infrastructure and security related challenges (e.g. firewalls, gateways) and working with infrastructure/security teams to resolve. Excellent communication and interpersonal skills, capable of collaborating with cross functional teams across multiple jurisdictions. Desirable but not essential: Experience working with digital banking channels, across iOS, Android and web-based internet banking. Experience working in a large-scale financial services provider. Experience with on-premise versus cloud-based solutions. Experience with design and development of technical solutions, including websites, REST APIs, SDKs, using .NET (C#/Javascript) and/or Java; experience with hosting platforms, e.g. IIS, Apache, Nginx. Experience with database development and/or administration using SQL Server (preferred), MySQL or PostgreSQL. About working for us: We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which include: a generous pension contribution of up to 15%; an annual performance-related bonus; share schemes including free shares; benefits you can adapt to your lifestyle, such as discounted shopping; 28 days' holiday, with bank holidays on top; a range of wellbeing initiatives and generous parental leave policies. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
May 01, 2024
Full time
JOB TITLE : Solution Architect LOCATION(S): Jersey, Guernsey, Isle of Man HOURS : Full time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site. About this opportunity: Lloyds Bank International is in an exciting era of growth with an ambition to be the fastest growing business in LBG. Our plans are to double our income by 2026, and to do this we are expanding our footprint via our digital banking channels. We currently have an outstanding opportunity for a dynamic Solution Architect to join our digital banking team as we undergo this growth. We're looking for an individual to help us to shape and define our solution landscape across our digital banking space, helping us to deliver even better customer propositions through future-focussed capabilities. What will you be doing with us? Playing a key role in the team that delivers features and initiatives across our International digital channels, including internet banking, iOS and Android banking apps and online application forms. Collaborating with Product Owners, Platform Leads, Enterprise Architects & Engineers to create the Architectural runway for our feature team. Support Product Owner in triaging business requests, providing insight into technical feasibility and viability of delivering business changes. Translate business requirements into viable solutions to then be worked on by business analysts, engineers and quality engineers. Engage with business needs and strategy to enable recommendation of technical solutions that minimises tech debt for long term, and allows construction of technology solutions that strategically align with and drive Crown Dependencies goals. Validate technology assumptions, evaluating implementation alternatives and software lifecycle risks, assumptions, issues & dependencies. Owning the technical design risks or issues and driving resolution through architectural or agile practices. Participating in Agile ceremonies, elicit requirements, shape & validate designs or prototypes that deliver customer outcomes that align to our target architecture. Leveraging industry best practice, frameworks, standards & policies in creating opportunities & value for our customers. Setting guiding principles and solution success criteria for banking platform capability or feature development. Providing oversight & foster built in quality, decoupled & modernised architectures. Supporting Product Owners & Platform Leads on the technical aspect of activities linked with Platform financial estimation, spend or risk management processes in line with the platform roadmap. Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks. Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends. Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports (if applicable) by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation. Sets medium term objectives and takes responsibility for implement a team's performance management systems with guidance from senior colleagues. Highlights shortcomings and suggests improvements in current IT Security processes, systems and procedures within assigned unit and/or discipline. What you'll need: A passion for digital product development with a customer-centric approach. Strong technical background with previous experience in agile product development. Experience analysing options to deliver end-to-end solution designs using relevant architectural building blocks as well as producing designs for features that enable frequent incremental customer value delivery. Experience of application, data, infrastructure and security domains and an ability to liaise close with architects in these domains to develop best practice solutions. Experience of producing clear analytical documentation for review by a variety of technical and non-technical stakeholders, e.g. process maps, sequence diagrams. Ability to organise and prepares complex documents by using multiple computer applications (such as Microsoft Office, Visio), while also gathering and summarising data for special reports. Experience of infrastructure and security related challenges (e.g. firewalls, gateways) and working with infrastructure/security teams to resolve. Excellent communication and interpersonal skills, capable of collaborating with cross functional teams across multiple jurisdictions. Desirable but not essential: Experience working with digital banking channels, across iOS, Android and web-based internet banking. Experience working in a large-scale financial services provider. Experience with on-premise versus cloud-based solutions. Experience with design and development of technical solutions, including websites, REST APIs, SDKs, using .NET (C#/Javascript) and/or Java; experience with hosting platforms, e.g. IIS, Apache, Nginx. Experience with database development and/or administration using SQL Server (preferred), MySQL or PostgreSQL. About working for us: We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which include: a generous pension contribution of up to 15%; an annual performance-related bonus; share schemes including free shares; benefits you can adapt to your lifestyle, such as discounted shopping; 28 days' holiday, with bank holidays on top; a range of wellbeing initiatives and generous parental leave policies. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Lead Integration Engineer - Permanent - Up to 95k plus benefits (based on experience) - London Key Skills: C#.Net, Visual Studio, .NET Core, Azure, Azure SQL An exciting opportunity to work with a big-name client within the events sector. The client is looking for a highly motivated and eager individual with strong communication skills, to join their team. Location: South West London with hybrid working (3 days on site), must be eligible to work in the UK and be able to come into the office if required. Key Responsibilities: Lead, coach, and oversee a team of developers and analysts to foster their professional growth, enhance productivity, and encourage collaboration. Manage and supervise the team's workflow to ensure prompt delivery and maintain high-quality standards. Drive ownership of integration products, aligning them with business requirements while ensuring technical feasibility. Oversee the entire life cycle of integration products, from conception to retirement, ensuring adherence to quality and performance benchmarks. Ensure efficient development of applications, provide post-implementation support, and continuously evaluate them for enhancements. Collaborate with Business Analysts, Scrum Masters, and Service Delivery Managers to design resilient, scalable, and efficient applications. Responsible for managing procurement processes, including purchase orders for contractors and invoice reconciliation. Thoroughly document all projects for future reference and compliance purposes. Maintain regular communication with leaders from Sales & Marketing, Finance, and IT departments, addressing their requirements and fostering a collaborative atmosphere. Advocate for Agile and DevOps methodologies, participate in Change Advisory Boards (CAB), conduct impact and technology assessments, and contribute to testing and product enhancement initiatives. Effectively plan with all IT teams to ensure alignment and successful execution of company-wide initiatives Key Experience: Demonstrated expertise in integration development and management. Proficient in development and design using a range of technologies including C#, .NET, Visual Studio, Visual Code, .NET Framework, .NET Core, .NET Web APIs, ASP.NET, and ASP.NET MVC. Strong communication skills, capable of collaborating effectively with various internal stakeholders, from technical teams to senior executives. Proactive problem-solving abilities and excellent time management. Skilled in multitasking and working towards long-term objectives. Experience with Cloud Platforms, particularly MS Azure. Familiarity with Salesforce, Pardot, ADvendio, and Workday. Proficiency in using databases such as DBAmp, Azure Data Studio, SQL Management Studio, and Azure SQL. To be considered, please ensure you complete your application on the Computappoint website. Key Skills: C#.Net, Visual Studio, .NET Core, Azure, Azure SQL Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
Lead Integration Engineer - Permanent - Up to 95k plus benefits (based on experience) - London Key Skills: C#.Net, Visual Studio, .NET Core, Azure, Azure SQL An exciting opportunity to work with a big-name client within the events sector. The client is looking for a highly motivated and eager individual with strong communication skills, to join their team. Location: South West London with hybrid working (3 days on site), must be eligible to work in the UK and be able to come into the office if required. Key Responsibilities: Lead, coach, and oversee a team of developers and analysts to foster their professional growth, enhance productivity, and encourage collaboration. Manage and supervise the team's workflow to ensure prompt delivery and maintain high-quality standards. Drive ownership of integration products, aligning them with business requirements while ensuring technical feasibility. Oversee the entire life cycle of integration products, from conception to retirement, ensuring adherence to quality and performance benchmarks. Ensure efficient development of applications, provide post-implementation support, and continuously evaluate them for enhancements. Collaborate with Business Analysts, Scrum Masters, and Service Delivery Managers to design resilient, scalable, and efficient applications. Responsible for managing procurement processes, including purchase orders for contractors and invoice reconciliation. Thoroughly document all projects for future reference and compliance purposes. Maintain regular communication with leaders from Sales & Marketing, Finance, and IT departments, addressing their requirements and fostering a collaborative atmosphere. Advocate for Agile and DevOps methodologies, participate in Change Advisory Boards (CAB), conduct impact and technology assessments, and contribute to testing and product enhancement initiatives. Effectively plan with all IT teams to ensure alignment and successful execution of company-wide initiatives Key Experience: Demonstrated expertise in integration development and management. Proficient in development and design using a range of technologies including C#, .NET, Visual Studio, Visual Code, .NET Framework, .NET Core, .NET Web APIs, ASP.NET, and ASP.NET MVC. Strong communication skills, capable of collaborating effectively with various internal stakeholders, from technical teams to senior executives. Proactive problem-solving abilities and excellent time management. Skilled in multitasking and working towards long-term objectives. Experience with Cloud Platforms, particularly MS Azure. Familiarity with Salesforce, Pardot, ADvendio, and Workday. Proficiency in using databases such as DBAmp, Azure Data Studio, SQL Management Studio, and Azure SQL. To be considered, please ensure you complete your application on the Computappoint website. Key Skills: C#.Net, Visual Studio, .NET Core, Azure, Azure SQL Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.