ALERT: Unity has received reports of scams where individuals purporting to be Unity HR representatives conduct bogus employment interviews via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Unity does not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside. Unity (NYSE: U) enables creators to build and grow successful games and real-time experiences. Unity's Core ML Ads group enables creators and advertisers to turn games into businesses. We are looking for a seasoned, technical Product Manager who has experience with machine learning and distributed systems.This role can sit in Montreal, New York, London, or Tel Aviv. The ideal candidate is customer-obsessed and is as comfortable talking to senior customers as they are senior Data Scientists. This goes beyond interpreting business intelligence metrics and analysis; a successful candidate will be familiar with state-of-the-art (SOTA) model architectures, data pipelines, and MLOps, and how all these things come together to impact the customer. A background in math(s), physics, statistics, and or AdTech would be helpful, but not necessarily a blocker. We value strong ownership, execution, collaboration, and communication. This aligns with Unity's values and how we work together as a team. It matters 'how' you deliver, as much as 'what' you deliver. You will work with an amazing set of colleagues across all our business functions and geographies, including but not limited to Revenue, Engineering, Data Science, Legal, People, and Talent Acquisition. What you'll be doing Define, own, and deliver on OKRs that bring value to your customers Define and refine key KPIs that act as a proxy for customer experience Execute crisply with your pod of data scientists, engineers, and BI engineers Partner effectively with the Revenue org to understand customer needs What we're looking for Strong experience with ML services and teams as a PM Ability to deep dive into data and issues and solve problems at root Ability to plan long-term and execute on short-term Self-starter, entrepreneurial; values accountability on highly visible projects Ability to communicate crisply to leaders, technical staff, and commercial leaders You might also have Experience in mobile advertising or gaming Passion for game developers and their creations Academic background in Computer Science, Physics, Math(s), Economics Additional information Relocation support is not available for this position Life at Unity Unity NYSE: U is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing. As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit . Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity. Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at .
May 03, 2024
Full time
ALERT: Unity has received reports of scams where individuals purporting to be Unity HR representatives conduct bogus employment interviews via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Unity does not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside. Unity (NYSE: U) enables creators to build and grow successful games and real-time experiences. Unity's Core ML Ads group enables creators and advertisers to turn games into businesses. We are looking for a seasoned, technical Product Manager who has experience with machine learning and distributed systems.This role can sit in Montreal, New York, London, or Tel Aviv. The ideal candidate is customer-obsessed and is as comfortable talking to senior customers as they are senior Data Scientists. This goes beyond interpreting business intelligence metrics and analysis; a successful candidate will be familiar with state-of-the-art (SOTA) model architectures, data pipelines, and MLOps, and how all these things come together to impact the customer. A background in math(s), physics, statistics, and or AdTech would be helpful, but not necessarily a blocker. We value strong ownership, execution, collaboration, and communication. This aligns with Unity's values and how we work together as a team. It matters 'how' you deliver, as much as 'what' you deliver. You will work with an amazing set of colleagues across all our business functions and geographies, including but not limited to Revenue, Engineering, Data Science, Legal, People, and Talent Acquisition. What you'll be doing Define, own, and deliver on OKRs that bring value to your customers Define and refine key KPIs that act as a proxy for customer experience Execute crisply with your pod of data scientists, engineers, and BI engineers Partner effectively with the Revenue org to understand customer needs What we're looking for Strong experience with ML services and teams as a PM Ability to deep dive into data and issues and solve problems at root Ability to plan long-term and execute on short-term Self-starter, entrepreneurial; values accountability on highly visible projects Ability to communicate crisply to leaders, technical staff, and commercial leaders You might also have Experience in mobile advertising or gaming Passion for game developers and their creations Academic background in Computer Science, Physics, Math(s), Economics Additional information Relocation support is not available for this position Life at Unity Unity NYSE: U is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing. As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit . Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity. Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at .
ALERT: Unity has received reports of scams where individuals purporting to be Unity HR representatives conduct bogus employment interviews via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Unity does not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside. Unity (NYSE: U) enables creators to build and grow successful games and real-time experiences. Unity's Core ML Ads group enables creators and advertisers to turn games into businesses. We are looking for a seasoned, technical Product Manager who has experience with machine learning and distributed systems.This role can sit in Montreal, New York, London, or Tel Aviv. The ideal candidate is customer-obsessed and is as comfortable talking to senior customers as they are senior Data Scientists. This goes beyond interpreting business intelligence metrics and analysis; a successful candidate will be familiar with state-of-the-art (SOTA) model architectures, data pipelines, and MLOps, and how all these things come together to impact the customer. A background in math(s), physics, statistics, and or AdTech would be helpful, but not necessarily a blocker. We value strong ownership, execution, collaboration, and communication. This aligns with Unity's values and how we work together as a team. It matters 'how' you deliver, as much as 'what' you deliver. You will work with an amazing set of colleagues across all our business functions and geographies, including but not limited to Revenue, Engineering, Data Science, Legal, People, and Talent Acquisition. What you'll be doing Define, own, and deliver on OKRs that bring value to your customers Define and refine key KPIs that act as a proxy for customer experience Execute crisply with your pod of data scientists, engineers, and BI engineers Partner effectively with the Revenue org to understand customer needs What we're looking for Strong experience with ML services and teams as a PM Ability to deep dive into data and issues and solve problems at root Ability to plan long-term and execute on short-term Self-starter, entrepreneurial; values accountability on highly visible projects Ability to communicate crisply to leaders, technical staff, and commercial leaders You might also have Experience in mobile advertising or gaming Passion for game developers and their creations Academic background in Computer Science, Physics, Math(s), Economics Additional information Relocation support is not available for this position Life at Unity Unity NYSE: U is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing. As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit . Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity. Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at .
May 02, 2024
Full time
ALERT: Unity has received reports of scams where individuals purporting to be Unity HR representatives conduct bogus employment interviews via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Unity does not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside this FTC posting for further details) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside. Unity (NYSE: U) enables creators to build and grow successful games and real-time experiences. Unity's Core ML Ads group enables creators and advertisers to turn games into businesses. We are looking for a seasoned, technical Product Manager who has experience with machine learning and distributed systems.This role can sit in Montreal, New York, London, or Tel Aviv. The ideal candidate is customer-obsessed and is as comfortable talking to senior customers as they are senior Data Scientists. This goes beyond interpreting business intelligence metrics and analysis; a successful candidate will be familiar with state-of-the-art (SOTA) model architectures, data pipelines, and MLOps, and how all these things come together to impact the customer. A background in math(s), physics, statistics, and or AdTech would be helpful, but not necessarily a blocker. We value strong ownership, execution, collaboration, and communication. This aligns with Unity's values and how we work together as a team. It matters 'how' you deliver, as much as 'what' you deliver. You will work with an amazing set of colleagues across all our business functions and geographies, including but not limited to Revenue, Engineering, Data Science, Legal, People, and Talent Acquisition. What you'll be doing Define, own, and deliver on OKRs that bring value to your customers Define and refine key KPIs that act as a proxy for customer experience Execute crisply with your pod of data scientists, engineers, and BI engineers Partner effectively with the Revenue org to understand customer needs What we're looking for Strong experience with ML services and teams as a PM Ability to deep dive into data and issues and solve problems at root Ability to plan long-term and execute on short-term Self-starter, entrepreneurial; values accountability on highly visible projects Ability to communicate crisply to leaders, technical staff, and commercial leaders You might also have Experience in mobile advertising or gaming Passion for game developers and their creations Academic background in Computer Science, Physics, Math(s), Economics Additional information Relocation support is not available for this position Life at Unity Unity NYSE: U is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing. As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit . Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity. Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at .
LSEG Post Trade supports our customers' clearing and reporting obligations, providing risk, balance sheet and financial resource management solutions, while working with our other divisions to extend this support across the value chain. Our reputation has been built on trust and integrity and we value both the trust and respect of our customers, regulators and governing bodies across the globe. The Manager Records Management will sit within the Chief Data Office and will be responsible for leading the implementation of the records governance agenda across the Division. The role reports to the Chief Data Officer (dCDO), and is based at the LSEG Head Office in London. The role aligns to the LSEG hybrid working policy, requiring 3 days per week in the office. Key responsibilities of the role: Implementation of records management framework. Leading the record owner and record steward network, to drive record accountability. Supporting the dCDO to define and deliver the record change programme. Leading the working group to apply records management standards to all regulatory records. Engaging cross-functional teams to ensure project solutions are aligned to the records management strategy and to issues are remediated. Providing capability insights via KPIs and KRIs. Assessing policy conformance, flagging policy adherence gaps, and crafting associated remediation plans. Ensuring all regulatory and legislative requirements are met. Creating and embedding key controls. Working with first and second line risk teams to assess record lifecycle risk against key controls, in line with the LSEG risk framework, identifying outside appetite risks, and creating remediation plans. Implementing the Division's records management tooling, in collaboration with Group technology enablement functions. Improving the record management culture. Essential experience and skills required: Expert knowledge of records management governance frameworks. Experience in records management tools (e.g. Purview, Iron Mountain, Sharepoint). Experience in, and knowledge of, financial services regulatory framework. Open to and willingly adopts new processes / approaches / ways of working. Proactively identifies ways to improve products and/or services and procedures resulting in increased revenues, product/procedure improvements and/or cost reduction. Shares information across teams, departments and functions and actively seeks information and input from colleagues and clients. Actively listens to the contributions of others and respects others' opinions, beliefs, backgrounds and points of view. Maintains regular client/colleague contact to keep them informed on progress, issues and timetables. Always follows up and delivers on action points agreed with clients and colleagues. Takes responsibility for their own, and their team's, work. Demonstrates excellent organisational skills, plans forthcoming activities and identifies forthcoming risks. Willingly puts in effort to ensure activities are completed on time and to a high quality. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
LSEG Post Trade supports our customers' clearing and reporting obligations, providing risk, balance sheet and financial resource management solutions, while working with our other divisions to extend this support across the value chain. Our reputation has been built on trust and integrity and we value both the trust and respect of our customers, regulators and governing bodies across the globe. The Manager Records Management will sit within the Chief Data Office and will be responsible for leading the implementation of the records governance agenda across the Division. The role reports to the Chief Data Officer (dCDO), and is based at the LSEG Head Office in London. The role aligns to the LSEG hybrid working policy, requiring 3 days per week in the office. Key responsibilities of the role: Implementation of records management framework. Leading the record owner and record steward network, to drive record accountability. Supporting the dCDO to define and deliver the record change programme. Leading the working group to apply records management standards to all regulatory records. Engaging cross-functional teams to ensure project solutions are aligned to the records management strategy and to issues are remediated. Providing capability insights via KPIs and KRIs. Assessing policy conformance, flagging policy adherence gaps, and crafting associated remediation plans. Ensuring all regulatory and legislative requirements are met. Creating and embedding key controls. Working with first and second line risk teams to assess record lifecycle risk against key controls, in line with the LSEG risk framework, identifying outside appetite risks, and creating remediation plans. Implementing the Division's records management tooling, in collaboration with Group technology enablement functions. Improving the record management culture. Essential experience and skills required: Expert knowledge of records management governance frameworks. Experience in records management tools (e.g. Purview, Iron Mountain, Sharepoint). Experience in, and knowledge of, financial services regulatory framework. Open to and willingly adopts new processes / approaches / ways of working. Proactively identifies ways to improve products and/or services and procedures resulting in increased revenues, product/procedure improvements and/or cost reduction. Shares information across teams, departments and functions and actively seeks information and input from colleagues and clients. Actively listens to the contributions of others and respects others' opinions, beliefs, backgrounds and points of view. Maintains regular client/colleague contact to keep them informed on progress, issues and timetables. Always follows up and delivers on action points agreed with clients and colleagues. Takes responsibility for their own, and their team's, work. Demonstrates excellent organisational skills, plans forthcoming activities and identifies forthcoming risks. Willingly puts in effort to ensure activities are completed on time and to a high quality. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Are you looking for an opportunity to work in a market-leading company? If the answer is 'Yes', Banham are looking for a Lock Service Administrator to join the Lock Service team. Who are we? Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference . Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. What can you bring to Banham? IT literate with good knowledge of Microsoft Excel Word and Outlook. Great written and verbal communication skills. Experience delivering fantastic customer service within an operational environment. Good geographical knowledge of the Southeast, Inner and Greater London. Ability to understand develop and apply coaching methods within the role. Good diary management skills Ability to work as part of the team Be proactive and flexible Can prioritise and plan work under pressure to meet deadlines Strong organisational skills Courteous and professional Being confident, thorough and collaborative Ability to work as part of a team as well as being productive by yourself Main duties & key responsibilities: Respond to emails, phone calls, queries and post from customers, engineers, and colleagues Book and rebook customers appointments Check and order items for the engineering team as necessary? General administration duties? Departmental reports Diary management for engineers Apply geographical/postcode knowledge to book calls in efficiently? Enter customer and account data in the correct format into the company's computer systems following the company's data program techniques and procedures.? Verify customer and account data by reviewing, correcting, updating data from both systems when account information is incomplete, inaccurate or missing.? Secure customer information by destroying credit/debit card information once the card has been used to take payment.? In line with the Company Handbook, maintaining operations by following company policies and procedures; reporting needed changes to your nominated manager or the appropriate department.? Maintain customer confidence and protecting operations by keeping information confidential.? Contribute to team effort by accomplishing related results as needed? Index and file of office records? Photocopy, scan and bind as required? Maintain good customer relations? Provide the correct advice and procedures to any customer's inquiring about Key Registration Assist customers with order queries Process trade orders through the system? Liaise with other departments to fulfil customer queries and to book installation dates.? Process key fob requests and queries through post, email and over the phone.? Assist with queries on locks, gates & grilles and be able to liaise with other departments when necessary.? Provide overflow support to other departments by picking up calls and providing administrative assistance. What will you get in return? You will be entitled to a highly competitive salary and a great range of benefits including: An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment) Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home) Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries Subsidised Private Medical Cover after 12 months of service Auto-enrolment into our pension scheme Annual season ticket loan & Banham interest-free loan Cycle to work & Tech scheme Training and development opportunities (including day releases for studies) Company equipment tailored to your role (laptop, mobile, additional screens, company van) Up to 50% off Banham products Quarterly Social Events including Summer Party and an Annual Christmas Event Employee recognition rewards and moments of magic prizes Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply) Enhanced Sick Pay for absence related to COVID-19 Charity events throughout the year - Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden. If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest. Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
Apr 26, 2024
Full time
Are you looking for an opportunity to work in a market-leading company? If the answer is 'Yes', Banham are looking for a Lock Service Administrator to join the Lock Service team. Who are we? Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference . Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. What can you bring to Banham? IT literate with good knowledge of Microsoft Excel Word and Outlook. Great written and verbal communication skills. Experience delivering fantastic customer service within an operational environment. Good geographical knowledge of the Southeast, Inner and Greater London. Ability to understand develop and apply coaching methods within the role. Good diary management skills Ability to work as part of the team Be proactive and flexible Can prioritise and plan work under pressure to meet deadlines Strong organisational skills Courteous and professional Being confident, thorough and collaborative Ability to work as part of a team as well as being productive by yourself Main duties & key responsibilities: Respond to emails, phone calls, queries and post from customers, engineers, and colleagues Book and rebook customers appointments Check and order items for the engineering team as necessary? General administration duties? Departmental reports Diary management for engineers Apply geographical/postcode knowledge to book calls in efficiently? Enter customer and account data in the correct format into the company's computer systems following the company's data program techniques and procedures.? Verify customer and account data by reviewing, correcting, updating data from both systems when account information is incomplete, inaccurate or missing.? Secure customer information by destroying credit/debit card information once the card has been used to take payment.? In line with the Company Handbook, maintaining operations by following company policies and procedures; reporting needed changes to your nominated manager or the appropriate department.? Maintain customer confidence and protecting operations by keeping information confidential.? Contribute to team effort by accomplishing related results as needed? Index and file of office records? Photocopy, scan and bind as required? Maintain good customer relations? Provide the correct advice and procedures to any customer's inquiring about Key Registration Assist customers with order queries Process trade orders through the system? Liaise with other departments to fulfil customer queries and to book installation dates.? Process key fob requests and queries through post, email and over the phone.? Assist with queries on locks, gates & grilles and be able to liaise with other departments when necessary.? Provide overflow support to other departments by picking up calls and providing administrative assistance. What will you get in return? You will be entitled to a highly competitive salary and a great range of benefits including: An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment) Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home) Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries Subsidised Private Medical Cover after 12 months of service Auto-enrolment into our pension scheme Annual season ticket loan & Banham interest-free loan Cycle to work & Tech scheme Training and development opportunities (including day releases for studies) Company equipment tailored to your role (laptop, mobile, additional screens, company van) Up to 50% off Banham products Quarterly Social Events including Summer Party and an Annual Christmas Event Employee recognition rewards and moments of magic prizes Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply) Enhanced Sick Pay for absence related to COVID-19 Charity events throughout the year - Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden. If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest. Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
Type: Full Time/Permanent
Location: London, UK
Competitive Salary Range Starting at : £42,740
Closing date: 15th December 2019
How to Apply: Directly to the AHC recruitment site
About the Department of Foreign Affairs and Trade (DFAT)
The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas.
The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.
About the Position
The position provides technical support and administration of the DFAT communication systems at post in line with DFAT policy. The position is required to operate with a high degree of autonomy and self-management to resolve issues which will include working closely with the Global Support Centre (GSC), Regional Technical Officers (RTO) and Canberra-based information systems managers.
The ICT Manager will provide a range of communications and technology services, including first level support, providing advice on routine requests from the Australian High Commission’s employees and partner agencies and ad-hoc project work in line with business requirements.
It is a condition of this appointment that any candidates applying for this position must have or be able to obtain and maintain an Australian National Security Clearance to Top Secret Level and must therefore be an Australian citizen.
The key responsibilities of this position include, but are not limited to:
Manage and maintain DFAT’s unclassified and classified systems/networks, processes, databases, internet, intranet and user administration
Maintain current knowledge of DFAT systems and identify opportunities for efficiency improvements in processes and procedures
Daily management and investigation of ICT support cases, responding to and prioritisation of issues from identification to resolution
Manage DFAT’s secure telephone and videoconferencing facilities, ensuring appropriate approvals are in place and venues are secure, providing technical assistance, resolving hardware issues, and providing training to users
Manage IT and Security administration for starters and leavers in liaison with other post administration staff
Provide security briefings for all new staff and staff granted security clearances
Manage and maintain post’s access control system (Cardax). Including creation, access amendments and deletion of users, access reports on request and close liaison with Cardax’s engineers on day-to-day operations and troubleshooting
Undertake asset management tasks and stock-takes for DFAT equipment, including active management of a mobile device asset register
Maintain Keywatcher system including creation, access amendment and deletion of users
Support Ministerial and high level visits, including communications information and input at the planning stage, the installation of office setups in off-site locations and assisting with delivery of secure communications during visits
Manage contract for office printers and maintain associated equipment and toners.
Maintain cable infrastructure and floor distribution racks
Manage the delivery of communication about DFAT’s ICT activities and outages with accurate and timely recording and reporting on those activities
Provide training and administration of the High Commission’s physical and electronic data records management systems
Provide training and administration of the High Commission’s website
Supervise staff undertaking back-up ICT or post security administration (PSA) duties as required
Other duties are required
Qualifications/Experience
Excellent communication and interpersonal skills for customer service – including: face-to-face, e-mail and telephone communication, including demonstrated high level commitment to quality customer service, support and delivery
Functional expertise in technology and network administration, and the ability to learn additional skills in this area quickly or on-the-go
Demonstrated prior responsibility for network administration or experience in this field
Strong time management and multitasking skills
Ability to interpret technical language to non-technical colleagues for their understanding
Experience maintaining systems, processes, databases, internet and intranet
Experience in management and tracking of an asset and device register
Demonstrated knowledge of current PC related hardware and maintenance
Flexibility, reliability, adaptability and the ability to respond to changing work priorities as demand requires, including responding out of hours
Ability to assist with Video Teleconference facilities and experience with Audio Visual events would be an advantage
Dec 02, 2019
Full time
Type: Full Time/Permanent
Location: London, UK
Competitive Salary Range Starting at : £42,740
Closing date: 15th December 2019
How to Apply: Directly to the AHC recruitment site
About the Department of Foreign Affairs and Trade (DFAT)
The role of the Department of Foreign Affairs and Trade (DFAT) is to advance the interests of Australia and Australians internationally. This involves strengthening Australia’s security, enhancing Australia’s prosperity, delivering an effective and high quality overseas aid program and helping Australian travellers and Australians overseas.
The department provides foreign, trade and development policy advice to the Australian Government. DFAT also works with other Australian government agencies to drive coordination of Australia’s pursuit of global, regional and bilateral interests.
About the Position
The position provides technical support and administration of the DFAT communication systems at post in line with DFAT policy. The position is required to operate with a high degree of autonomy and self-management to resolve issues which will include working closely with the Global Support Centre (GSC), Regional Technical Officers (RTO) and Canberra-based information systems managers.
The ICT Manager will provide a range of communications and technology services, including first level support, providing advice on routine requests from the Australian High Commission’s employees and partner agencies and ad-hoc project work in line with business requirements.
It is a condition of this appointment that any candidates applying for this position must have or be able to obtain and maintain an Australian National Security Clearance to Top Secret Level and must therefore be an Australian citizen.
The key responsibilities of this position include, but are not limited to:
Manage and maintain DFAT’s unclassified and classified systems/networks, processes, databases, internet, intranet and user administration
Maintain current knowledge of DFAT systems and identify opportunities for efficiency improvements in processes and procedures
Daily management and investigation of ICT support cases, responding to and prioritisation of issues from identification to resolution
Manage DFAT’s secure telephone and videoconferencing facilities, ensuring appropriate approvals are in place and venues are secure, providing technical assistance, resolving hardware issues, and providing training to users
Manage IT and Security administration for starters and leavers in liaison with other post administration staff
Provide security briefings for all new staff and staff granted security clearances
Manage and maintain post’s access control system (Cardax). Including creation, access amendments and deletion of users, access reports on request and close liaison with Cardax’s engineers on day-to-day operations and troubleshooting
Undertake asset management tasks and stock-takes for DFAT equipment, including active management of a mobile device asset register
Maintain Keywatcher system including creation, access amendment and deletion of users
Support Ministerial and high level visits, including communications information and input at the planning stage, the installation of office setups in off-site locations and assisting with delivery of secure communications during visits
Manage contract for office printers and maintain associated equipment and toners.
Maintain cable infrastructure and floor distribution racks
Manage the delivery of communication about DFAT’s ICT activities and outages with accurate and timely recording and reporting on those activities
Provide training and administration of the High Commission’s physical and electronic data records management systems
Provide training and administration of the High Commission’s website
Supervise staff undertaking back-up ICT or post security administration (PSA) duties as required
Other duties are required
Qualifications/Experience
Excellent communication and interpersonal skills for customer service – including: face-to-face, e-mail and telephone communication, including demonstrated high level commitment to quality customer service, support and delivery
Functional expertise in technology and network administration, and the ability to learn additional skills in this area quickly or on-the-go
Demonstrated prior responsibility for network administration or experience in this field
Strong time management and multitasking skills
Ability to interpret technical language to non-technical colleagues for their understanding
Experience maintaining systems, processes, databases, internet and intranet
Experience in management and tracking of an asset and device register
Demonstrated knowledge of current PC related hardware and maintenance
Flexibility, reliability, adaptability and the ability to respond to changing work priorities as demand requires, including responding out of hours
Ability to assist with Video Teleconference facilities and experience with Audio Visual events would be an advantage
Purpose of the post:
The ICT Database Support Analyst is responsible for the support, administration, maintenance and ongoing improvement of key databases and related services, ensuring that these services are efficient, effective, and meet defined and agreed service levels.
MAIN ACTIVITIES AND RESPONSIBILITIES:
1. To undertake all necessary tasks required to support, maintain, administer and improve key business databases, including the provision of patches, upgrades and configuration changes required to ensure their integrity is maintained and that they are highly secure, available and fit for purpose.
2. To ensure that system/server back-ups and other underpinning infrastructure services are being effectively provided, working in collaboration with colleagues across the ICT Services Department.
3. To ensure that assigned incidents, service requests and problems assigned are resolved and completed in accordance with agreed service level targets.
4. To support, as required in the event of a major incident, the restoration of key business databases in accordance with agreed procedures.
5. To ensure that all ICT changes related to scope of the role are logged, approved and implemented in accordance with the ICT Change Management Policy and Process.
6. To provide informal training as required, including to ICT Services colleagues, in order to ensure they have knowledge and skills to deal with less complex user incidents and service requests.
7. To identify and implement agreed service improvements.
8. To ensure that standards and procedures for the effective support/maintenance of key business databases are developed, maintained and adhered to.
9. To provide appropriate documentation for key business databases, including details of the underlying infrastructure and configuration settings to ensure that these can be effectively supported, knowledge documents, and support plans/guides/FAQs .
10. To provide a point of escalation for the ICT Service Desk for any incidents and service requests relating to key business databases, which cannot be handled by the ICT Service Desk; either for reasons of complexity, skills/understanding or for periods when the ICT Service Desk does not have the capacity.
11. To proactively monitor key business databases, ensuring that they meet agreed availability, performance, capacity and response targets in accordance with varying business demand profile. This will include database analysis and tuning activities.
12. To provide application development and support staff with guidance and advice regarding the techniques to be used to ensure that availability and performance are met in relation to database components and/or interfaces.
Page 2 of 3 V1.1
13. To liaise with suppliers, contractors and consultants as required in order to deliver services, ensuring their remit is clear and delivered to.
14. To liaise with the wider university through various forums, presenting papers and ideas and building relationships with key stakeholders & senior management
15. To ensure the costs of application support are minimised and new ways of reducing costs are constantly sought
16. To provide support for the development of new/changed ICT services and/or projects involving key business databases, and the transition of these into service operation.
17. To work with colleagues in ensuring timely & accurate statutory reporting and analysis of data from key corporate systems such as Student/Staff records and Finance.
18. To manage, log, track, and resolve service issues relating to scope of the role.
19. To update the ICT Services Risk Register with all risks relating to scope of the role.
20. To produce reports, dashboards and management information relating to the performance of key business databases..
21. To build strong effective relationships with stakeholders ensuring that their needs and expectations are understood and managed, ensuring effectiveness and organisational confidence in the service delivered.
22. To deputise for the ICT Business Application Support Team Leader as and when required.
23. To perform other duties that may reasonably be required from time to time commensurate with the grade of this role.
24. To understand and be committed to Equal Opportunities.
Communication and working relationships
1. Effective communications with the University Executive, Deans, Directors, Business Managers, Heads of Departments, and Academics.
2. Strong and proactive links with colleagues in Local Authorities, Universities, Police, NHS, Voluntary/Independent Sector, Statutory and other bodies.
3. Liaison with teaching, support staff, students, Trade Unions and other groups.
4. Represent the University externally.
SELECTION CRITERIA:
A. Educated to degree level or equivalent.
B. Knowledge of ITIL V2/V3 basics, ITIL V3 Foundation Certificate preferred.
C. Recognised qualification in Database Administration for an Enterprise Database Management System preferred.
D. Knowledge and experience of using formal database management frameworks, methodologies and techniques.
E. Experience of database management, support, administration, maintenance and ongoing improvement.
F. Has highly specialised knowledge and experience of at least one Enterprise Database Management System (e.g. Oracle and/or MS-SQL) including backup/restore, availability management, performance tuning, query optimisation and capacity planning.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
Sep 09, 2016
Purpose of the post:
The ICT Database Support Analyst is responsible for the support, administration, maintenance and ongoing improvement of key databases and related services, ensuring that these services are efficient, effective, and meet defined and agreed service levels.
MAIN ACTIVITIES AND RESPONSIBILITIES:
1. To undertake all necessary tasks required to support, maintain, administer and improve key business databases, including the provision of patches, upgrades and configuration changes required to ensure their integrity is maintained and that they are highly secure, available and fit for purpose.
2. To ensure that system/server back-ups and other underpinning infrastructure services are being effectively provided, working in collaboration with colleagues across the ICT Services Department.
3. To ensure that assigned incidents, service requests and problems assigned are resolved and completed in accordance with agreed service level targets.
4. To support, as required in the event of a major incident, the restoration of key business databases in accordance with agreed procedures.
5. To ensure that all ICT changes related to scope of the role are logged, approved and implemented in accordance with the ICT Change Management Policy and Process.
6. To provide informal training as required, including to ICT Services colleagues, in order to ensure they have knowledge and skills to deal with less complex user incidents and service requests.
7. To identify and implement agreed service improvements.
8. To ensure that standards and procedures for the effective support/maintenance of key business databases are developed, maintained and adhered to.
9. To provide appropriate documentation for key business databases, including details of the underlying infrastructure and configuration settings to ensure that these can be effectively supported, knowledge documents, and support plans/guides/FAQs .
10. To provide a point of escalation for the ICT Service Desk for any incidents and service requests relating to key business databases, which cannot be handled by the ICT Service Desk; either for reasons of complexity, skills/understanding or for periods when the ICT Service Desk does not have the capacity.
11. To proactively monitor key business databases, ensuring that they meet agreed availability, performance, capacity and response targets in accordance with varying business demand profile. This will include database analysis and tuning activities.
12. To provide application development and support staff with guidance and advice regarding the techniques to be used to ensure that availability and performance are met in relation to database components and/or interfaces.
Page 2 of 3 V1.1
13. To liaise with suppliers, contractors and consultants as required in order to deliver services, ensuring their remit is clear and delivered to.
14. To liaise with the wider university through various forums, presenting papers and ideas and building relationships with key stakeholders & senior management
15. To ensure the costs of application support are minimised and new ways of reducing costs are constantly sought
16. To provide support for the development of new/changed ICT services and/or projects involving key business databases, and the transition of these into service operation.
17. To work with colleagues in ensuring timely & accurate statutory reporting and analysis of data from key corporate systems such as Student/Staff records and Finance.
18. To manage, log, track, and resolve service issues relating to scope of the role.
19. To update the ICT Services Risk Register with all risks relating to scope of the role.
20. To produce reports, dashboards and management information relating to the performance of key business databases..
21. To build strong effective relationships with stakeholders ensuring that their needs and expectations are understood and managed, ensuring effectiveness and organisational confidence in the service delivered.
22. To deputise for the ICT Business Application Support Team Leader as and when required.
23. To perform other duties that may reasonably be required from time to time commensurate with the grade of this role.
24. To understand and be committed to Equal Opportunities.
Communication and working relationships
1. Effective communications with the University Executive, Deans, Directors, Business Managers, Heads of Departments, and Academics.
2. Strong and proactive links with colleagues in Local Authorities, Universities, Police, NHS, Voluntary/Independent Sector, Statutory and other bodies.
3. Liaison with teaching, support staff, students, Trade Unions and other groups.
4. Represent the University externally.
SELECTION CRITERIA:
A. Educated to degree level or equivalent.
B. Knowledge of ITIL V2/V3 basics, ITIL V3 Foundation Certificate preferred.
C. Recognised qualification in Database Administration for an Enterprise Database Management System preferred.
D. Knowledge and experience of using formal database management frameworks, methodologies and techniques.
E. Experience of database management, support, administration, maintenance and ongoing improvement.
F. Has highly specialised knowledge and experience of at least one Enterprise Database Management System (e.g. Oracle and/or MS-SQL) including backup/restore, availability management, performance tuning, query optimisation and capacity planning.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
Purpose of the post:
The ICT Database Support Analyst is responsible for the support, administration, maintenance and ongoing improvement of key databases and related services, ensuring that these services are efficient, effective, and meet defined and agreed service levels.
MAIN ACTIVITIES AND RESPONSIBILITIES:
1. To undertake all necessary tasks required to support, maintain, administer and improve key business databases, including the provision of patches, upgrades and configuration changes required to ensure their integrity is maintained and that they are highly secure, available and fit for purpose.
2. To ensure that system/server back-ups and other underpinning infrastructure services are being effectively provided, working in collaboration with colleagues across the ICT Services Department.
3. To ensure that assigned incidents, service requests and problems assigned are resolved and completed in accordance with agreed service level targets.
4. To support, as required in the event of a major incident, the restoration of key business databases in accordance with agreed procedures.
5. To ensure that all ICT changes related to scope of the role are logged, approved and implemented in accordance with the ICT Change Management Policy and Process.
6. To provide informal training as required, including to ICT Services colleagues, in order to ensure they have knowledge and skills to deal with less complex user incidents and service requests.
7. To identify and implement agreed service improvements.
8. To ensure that standards and procedures for the effective support/maintenance of key business databases are developed, maintained and adhered to.
9. To provide appropriate documentation for key business databases, including details of the underlying infrastructure and configuration settings to ensure that these can be effectively supported, knowledge documents, and support plans/guides/FAQs .
10. To provide a point of escalation for the ICT Service Desk for any incidents and service requests relating to key business databases, which cannot be handled by the ICT Service Desk; either for reasons of complexity, skills/understanding or for periods when the ICT Service Desk does not have the capacity.
11. To proactively monitor key business databases, ensuring that they meet agreed availability, performance, capacity and response targets in accordance with varying business demand profile. This will include database analysis and tuning activities.
12. To provide application development and support staff with guidance and advice regarding the techniques to be used to ensure that availability and performance are met in relation to database components and/or interfaces.
Page 2 of 3 V1.1
13. To liaise with suppliers, contractors and consultants as required in order to deliver services, ensuring their remit is clear and delivered to.
14. To liaise with the wider university through various forums, presenting papers and ideas and building relationships with key stakeholders & senior management
15. To ensure the costs of application support are minimised and new ways of reducing costs are constantly sought
16. To provide support for the development of new/changed ICT services and/or projects involving key business databases, and the transition of these into service operation.
17. To work with colleagues in ensuring timely & accurate statutory reporting and analysis of data from key corporate systems such as Student/Staff records and Finance.
18. To manage, log, track, and resolve service issues relating to scope of the role.
19. To update the ICT Services Risk Register with all risks relating to scope of the role.
20. To produce reports, dashboards and management information relating to the performance of key business databases..
21. To build strong effective relationships with stakeholders ensuring that their needs and expectations are understood and managed, ensuring effectiveness and organisational confidence in the service delivered.
22. To deputise for the ICT Business Application Support Team Leader as and when required.
23. To perform other duties that may reasonably be required from time to time commensurate with the grade of this role.
24. To understand and be committed to Equal Opportunities.
Communication and working relationships
1. Effective communications with the University Executive, Deans, Directors, Business Managers, Heads of Departments, and Academics.
2. Strong and proactive links with colleagues in Local Authorities, Universities, Police, NHS, Voluntary/Independent Sector, Statutory and other bodies.
3. Liaison with teaching, support staff, students, Trade Unions and other groups.
4. Represent the University externally.
SELECTION CRITERIA:
A. Educated to degree level or equivalent.
B. Knowledge of ITIL V2/V3 basics, ITIL V3 Foundation Certificate preferred.
C. Recognised qualification in Database Administration for an Enterprise Database Management System preferred.
D. Knowledge and experience of using formal database management frameworks, methodologies and techniques.
E. Experience of database management, support, administration, maintenance and ongoing improvement.
F. Has highly specialised knowledge and experience of at least one Enterprise Database Management System (e.g. Oracle and/or MS-SQL) including backup/restore, availability management, performance tuning, query optimisation and capacity planning.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time
Sep 09, 2016
Purpose of the post:
The ICT Database Support Analyst is responsible for the support, administration, maintenance and ongoing improvement of key databases and related services, ensuring that these services are efficient, effective, and meet defined and agreed service levels.
MAIN ACTIVITIES AND RESPONSIBILITIES:
1. To undertake all necessary tasks required to support, maintain, administer and improve key business databases, including the provision of patches, upgrades and configuration changes required to ensure their integrity is maintained and that they are highly secure, available and fit for purpose.
2. To ensure that system/server back-ups and other underpinning infrastructure services are being effectively provided, working in collaboration with colleagues across the ICT Services Department.
3. To ensure that assigned incidents, service requests and problems assigned are resolved and completed in accordance with agreed service level targets.
4. To support, as required in the event of a major incident, the restoration of key business databases in accordance with agreed procedures.
5. To ensure that all ICT changes related to scope of the role are logged, approved and implemented in accordance with the ICT Change Management Policy and Process.
6. To provide informal training as required, including to ICT Services colleagues, in order to ensure they have knowledge and skills to deal with less complex user incidents and service requests.
7. To identify and implement agreed service improvements.
8. To ensure that standards and procedures for the effective support/maintenance of key business databases are developed, maintained and adhered to.
9. To provide appropriate documentation for key business databases, including details of the underlying infrastructure and configuration settings to ensure that these can be effectively supported, knowledge documents, and support plans/guides/FAQs .
10. To provide a point of escalation for the ICT Service Desk for any incidents and service requests relating to key business databases, which cannot be handled by the ICT Service Desk; either for reasons of complexity, skills/understanding or for periods when the ICT Service Desk does not have the capacity.
11. To proactively monitor key business databases, ensuring that they meet agreed availability, performance, capacity and response targets in accordance with varying business demand profile. This will include database analysis and tuning activities.
12. To provide application development and support staff with guidance and advice regarding the techniques to be used to ensure that availability and performance are met in relation to database components and/or interfaces.
Page 2 of 3 V1.1
13. To liaise with suppliers, contractors and consultants as required in order to deliver services, ensuring their remit is clear and delivered to.
14. To liaise with the wider university through various forums, presenting papers and ideas and building relationships with key stakeholders & senior management
15. To ensure the costs of application support are minimised and new ways of reducing costs are constantly sought
16. To provide support for the development of new/changed ICT services and/or projects involving key business databases, and the transition of these into service operation.
17. To work with colleagues in ensuring timely & accurate statutory reporting and analysis of data from key corporate systems such as Student/Staff records and Finance.
18. To manage, log, track, and resolve service issues relating to scope of the role.
19. To update the ICT Services Risk Register with all risks relating to scope of the role.
20. To produce reports, dashboards and management information relating to the performance of key business databases..
21. To build strong effective relationships with stakeholders ensuring that their needs and expectations are understood and managed, ensuring effectiveness and organisational confidence in the service delivered.
22. To deputise for the ICT Business Application Support Team Leader as and when required.
23. To perform other duties that may reasonably be required from time to time commensurate with the grade of this role.
24. To understand and be committed to Equal Opportunities.
Communication and working relationships
1. Effective communications with the University Executive, Deans, Directors, Business Managers, Heads of Departments, and Academics.
2. Strong and proactive links with colleagues in Local Authorities, Universities, Police, NHS, Voluntary/Independent Sector, Statutory and other bodies.
3. Liaison with teaching, support staff, students, Trade Unions and other groups.
4. Represent the University externally.
SELECTION CRITERIA:
A. Educated to degree level or equivalent.
B. Knowledge of ITIL V2/V3 basics, ITIL V3 Foundation Certificate preferred.
C. Recognised qualification in Database Administration for an Enterprise Database Management System preferred.
D. Knowledge and experience of using formal database management frameworks, methodologies and techniques.
E. Experience of database management, support, administration, maintenance and ongoing improvement.
F. Has highly specialised knowledge and experience of at least one Enterprise Database Management System (e.g. Oracle and/or MS-SQL) including backup/restore, availability management, performance tuning, query optimisation and capacity planning.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.
Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Posting Time