Are you looking for an interesting IT support/ analyst position? If so, it would be worth you reading on Our client is a growing UK based multisite business, which is now expanding their IT division. This is a rare role to come up in this people centric organisation. It offers a great opportunity to hold an autonomous IT role, whilst being developed by a knowledgeable and very experienced IT Manager. The role; You will be responsible for the day-to-day support of user's computer, systems and networks. This role will ensure the smooth running of the business IT infrastructure General duties include; Office IT support for; Infrastructure, hardware, printers, desktop, etc Face to face user support, network support/ configuration, server support, system / network security Set up new starters/ ensure employees computers are up to date Liaising with stakeholders via phone, email and face to face Supporting various projects We are looking for someone with these abilities/ qualities / experiences: Valid full UK driving licence Proven experience of desktop support, pc/server hardware, software and networking (able to work in an autonomous IT role) Knowledge of cloud services/computing, Office 365, Network and Computer security, Windows 11 OS, 365/Azure, Active Directory, VMware A first-class communicator via phone, email and face to face Able to quickly assimilate new information and understand business drivers Our client offers a progressive and varied role in an ever-growing environment. There is also a generous bonus and benefits package. The salary includes a rotating 'on call' allowance
May 02, 2024
Full time
Are you looking for an interesting IT support/ analyst position? If so, it would be worth you reading on Our client is a growing UK based multisite business, which is now expanding their IT division. This is a rare role to come up in this people centric organisation. It offers a great opportunity to hold an autonomous IT role, whilst being developed by a knowledgeable and very experienced IT Manager. The role; You will be responsible for the day-to-day support of user's computer, systems and networks. This role will ensure the smooth running of the business IT infrastructure General duties include; Office IT support for; Infrastructure, hardware, printers, desktop, etc Face to face user support, network support/ configuration, server support, system / network security Set up new starters/ ensure employees computers are up to date Liaising with stakeholders via phone, email and face to face Supporting various projects We are looking for someone with these abilities/ qualities / experiences: Valid full UK driving licence Proven experience of desktop support, pc/server hardware, software and networking (able to work in an autonomous IT role) Knowledge of cloud services/computing, Office 365, Network and Computer security, Windows 11 OS, 365/Azure, Active Directory, VMware A first-class communicator via phone, email and face to face Able to quickly assimilate new information and understand business drivers Our client offers a progressive and varied role in an ever-growing environment. There is also a generous bonus and benefits package. The salary includes a rotating 'on call' allowance
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. TP ICAP's Fusion platform is a multi-asset liquidity platform that is driving the transition of TP ICAP's Global Broking business from voice to electronic protocols. The platform enables clients to smoothly access TP ICAP's liquidity pools across all products, asset classes, brands and regions. It has been recognized as the OTC trading platform of the year by Risk Magazine Role Overview This role sits within the Fusion Platform team that is part of Global Broking division. The role encompasses the elicitation and communication of requirements for changes to Technology systems supporting the Fusion Platform. Role Responsibilities • Lead in the analysis of stakeholder objectives and produce clear documentation of requirements for Technology projects, including large scale and high priority business initiatives • Proactively ensure project requirements are captured and signed off by key senior Business and Technology stakeholders • Coordinate, hold and lead requirements gathering and process definition workshops with the business. Monitor, track issues, risks and dependencies on analysis and requirements work • Challenge stakeholders or other Technology teams where requirements or solutions are not in line with wider strategy, or lead to increased risk • Contribute to the definition of business architecture and business solution design • Act as a subject matter expert, actively contribute to decision making, identifying issues and shaping Business solutions • Work with Solution Architects and Development teams to transform business requirements into technical solutions • Understand and challenge requirements; proactively raise risks and issues to the Project Manager where identified • Define and manage User Acceptance Testing and end user training • Ensure that appropriate levels of service are provided to meet current and future business needs • Take responsibility for the quality of Business Analysis work within the same business line, peer review work and provide feedback • Actively coach and mentor other Business Analysts; providing guidance in best practices and ways of working • Contribute in the wider Business Analysis practice; help to improve processes and ways of working, actively contribute to developing in templates, methodologies and tools, and sharing knowledge and ideas with the wider Business Analysis community • Manage ad-hoc tasks as required Experience / Competences Essential • A good understanding of the front-to-back trade lifecycle, including client facing UI, trading, middle/back-office (booking, clearing), on-boarding, and reference data • Understanding of the full project life cycle from requirements capture through to implementation and delivery • Proven experience operating as a Senior Business Analyst in Financial Services Technology, ideally within an Agile development environment • Experience of using agile tooling to support team delivery • Experience of using design tools e.g. Figma to make Mock-ups to communicate concepts to the development team or Stakeholders Desired • Experience of delivering platforms and services across multiple teams • Experience of multi-year projects from inception to maintenance • Experience of mentoring colleagues and supporting colleague growth and advancement • Experience of Financial Messaging e.g. XML, FIX • Authentication Services and APIs e.g. OAuth2, Okta • Cloud Services e.g. AWS Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London
May 02, 2024
Full time
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. TP ICAP's Fusion platform is a multi-asset liquidity platform that is driving the transition of TP ICAP's Global Broking business from voice to electronic protocols. The platform enables clients to smoothly access TP ICAP's liquidity pools across all products, asset classes, brands and regions. It has been recognized as the OTC trading platform of the year by Risk Magazine Role Overview This role sits within the Fusion Platform team that is part of Global Broking division. The role encompasses the elicitation and communication of requirements for changes to Technology systems supporting the Fusion Platform. Role Responsibilities • Lead in the analysis of stakeholder objectives and produce clear documentation of requirements for Technology projects, including large scale and high priority business initiatives • Proactively ensure project requirements are captured and signed off by key senior Business and Technology stakeholders • Coordinate, hold and lead requirements gathering and process definition workshops with the business. Monitor, track issues, risks and dependencies on analysis and requirements work • Challenge stakeholders or other Technology teams where requirements or solutions are not in line with wider strategy, or lead to increased risk • Contribute to the definition of business architecture and business solution design • Act as a subject matter expert, actively contribute to decision making, identifying issues and shaping Business solutions • Work with Solution Architects and Development teams to transform business requirements into technical solutions • Understand and challenge requirements; proactively raise risks and issues to the Project Manager where identified • Define and manage User Acceptance Testing and end user training • Ensure that appropriate levels of service are provided to meet current and future business needs • Take responsibility for the quality of Business Analysis work within the same business line, peer review work and provide feedback • Actively coach and mentor other Business Analysts; providing guidance in best practices and ways of working • Contribute in the wider Business Analysis practice; help to improve processes and ways of working, actively contribute to developing in templates, methodologies and tools, and sharing knowledge and ideas with the wider Business Analysis community • Manage ad-hoc tasks as required Experience / Competences Essential • A good understanding of the front-to-back trade lifecycle, including client facing UI, trading, middle/back-office (booking, clearing), on-boarding, and reference data • Understanding of the full project life cycle from requirements capture through to implementation and delivery • Proven experience operating as a Senior Business Analyst in Financial Services Technology, ideally within an Agile development environment • Experience of using agile tooling to support team delivery • Experience of using design tools e.g. Figma to make Mock-ups to communicate concepts to the development team or Stakeholders Desired • Experience of delivering platforms and services across multiple teams • Experience of multi-year projects from inception to maintenance • Experience of mentoring colleagues and supporting colleague growth and advancement • Experience of Financial Messaging e.g. XML, FIX • Authentication Services and APIs e.g. OAuth2, Okta • Cloud Services e.g. AWS Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: £30K-£45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
3rd Line MSP Engineer Role: IT Project Engineer Location: Leeds Salary: £30K-£45K (DOE) Interviewing Immediately - Apply Now Are you looking for a new job role in a very accessible area in Leeds, with great opportunities and room to develop? This award-winning IT company have been providing expert IT solutions in the market for a number of years. Now, they are looking for a new 3rd Line Engineer to deal with their installations, migrations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients. You will also be used an escalation point for the 2nd Line Engineers in addition to site visits and project work. This company offers plenty of training and can guarantee the progression you deserve. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. We are looking for someone with the following skills: Office365 - inc migrations SharePoint Migrations DNS / DHCP / TCP/IP Windows Server - 2019 Windows 7/8/10 Cloud Solutions VMWare & Hyper-V Installations / Clustering Networking Routers & Switches - L2 & L3 MSP experience This role would be suitable for: Helpdesk Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Broster Buchanan are partnered with a household brand name in the manufacturing industry who are looking for a systems focused Solution Architect ideally with some manufacturing/FMCG/retail industry experience to join on a permanent basis for some BAU and some exciting new project work.This role is being offered with a package of up to £74k (up to £61.7k basic + 10% bonus + £6k car allowance cash or lease up to £7.1k) and offers flexible working with Tuesdays and Wednesdays onsite near Burton Latimer and the rest remote. Responsibilities: Collaborate with the business stakeholders to understand their requirements, developing high-level and low-level detailed solution designs taking into consideration scalability, reliability and security using appropriate technologies, frameworks and tools Design integrated solutions to support the automation of processes to increase operational efficiency and better data -driven decision-making Identify potential risks and bottlenecks in solution designs and provide mitigating strategies Create and maintain architectural documentation including system diagrams, technical specifications and best practice guidelines Effectively communicate technical concepts and architecture designs to non-technical stakeholders collaborating with cross-functional teams including business analysts, project managers and IT infrastructure teams Strategic leverage of core systems for example PowerPlatform and Boomi within solution designs ensuring economy of scale advantages are realised Responsibilities: In-depth knowledge of architectural principles, design patterns and software development methodologies. A systems focused solution architect background is essential for this role, with some infrastructure architecture experience being beneficial. The ability to create high-level and low-level technical designs to meet business requirements Proficiency working in a hybrid cloud environment architecting on-prem, cloud, and hybrid solutions Knowledge of integration platforms preferably Boomi and familiarity with API design and management Understanding of development principles and lifecycles relating to business applications and data management systems Good understanding of business processes and systems including WMS, ERP & APS Any exposure to PowerPlatform, PowerApps or PowerAutomate would be beneficial, as would an FMCG/Retail/Manufacturing background, but isn't essential Benefits: 25 days AL + bank holidays Double matched pension contribution at 12% from employer at 6% from employee Private medical cover through BUPA If you are interested please click apply and share your CV.
May 02, 2024
Full time
Broster Buchanan are partnered with a household brand name in the manufacturing industry who are looking for a systems focused Solution Architect ideally with some manufacturing/FMCG/retail industry experience to join on a permanent basis for some BAU and some exciting new project work.This role is being offered with a package of up to £74k (up to £61.7k basic + 10% bonus + £6k car allowance cash or lease up to £7.1k) and offers flexible working with Tuesdays and Wednesdays onsite near Burton Latimer and the rest remote. Responsibilities: Collaborate with the business stakeholders to understand their requirements, developing high-level and low-level detailed solution designs taking into consideration scalability, reliability and security using appropriate technologies, frameworks and tools Design integrated solutions to support the automation of processes to increase operational efficiency and better data -driven decision-making Identify potential risks and bottlenecks in solution designs and provide mitigating strategies Create and maintain architectural documentation including system diagrams, technical specifications and best practice guidelines Effectively communicate technical concepts and architecture designs to non-technical stakeholders collaborating with cross-functional teams including business analysts, project managers and IT infrastructure teams Strategic leverage of core systems for example PowerPlatform and Boomi within solution designs ensuring economy of scale advantages are realised Responsibilities: In-depth knowledge of architectural principles, design patterns and software development methodologies. A systems focused solution architect background is essential for this role, with some infrastructure architecture experience being beneficial. The ability to create high-level and low-level technical designs to meet business requirements Proficiency working in a hybrid cloud environment architecting on-prem, cloud, and hybrid solutions Knowledge of integration platforms preferably Boomi and familiarity with API design and management Understanding of development principles and lifecycles relating to business applications and data management systems Good understanding of business processes and systems including WMS, ERP & APS Any exposure to PowerPlatform, PowerApps or PowerAutomate would be beneficial, as would an FMCG/Retail/Manufacturing background, but isn't essential Benefits: 25 days AL + bank holidays Double matched pension contribution at 12% from employer at 6% from employee Private medical cover through BUPA If you are interested please click apply and share your CV.
Job Description We're looking for a Development DBA to join our IT Systems Integration team in Leighton Buzzard or Milton Keynes supporting our business and IT departments. This role will be an expansion to an already existing well established team of DBAs/Engineers and Analysts ready to support the Group's expansion.You will be working with some very talented people who are always looking to move forward with the latest and greatest technology, this role will demand great attention to detail and an analytical mind-set. It will be a chance for someone who is looking to get into the data world or expand on their analytical knowledge and mind-set with a new challenge. Key Responsibility: Senior Technical advisor and T-SQL Development champion. Managing and maintaining the Connells Group Database Environment. Working closing with IT Development teams and Production DBAs on troubleshooting Production systems. Work within the Infrastructure & Architecture team as a SQL Developer. Owning the SQL performance enhancement projects for the group. Understanding the in-house application architecture. Liaising with 3 rd parties to solve problems with bespoke systems. Working on major projects. Enforcing group security controls and best practices. Documenting and implementing all SQL configuration change. Assist DBA's with SQL related issues. Development of data collection processes. Skills Required: Excellent knowledge of T-SQL and SQL Development best practices. Minimum 5 years SQL Developer experience. Excellent working knowledge of full Microsoft SQL Server stack (SSAS, SSIS, and SSRS). Understanding Development methodologies and ITIL processes. Advanced monitoring skills across multiple technologies. Understanding of SQL Server architecture to Microsoft standards. Exposure to automation deployment tools such as Azure DevOps, OctopusDeploy. Knowledge of best practices and IT operations in an always-on, HADR (High Availability Disaster Recovery). Desirable Skills: Ability to read and understand Programming languages: C# &; Python. Cloud services: Azure SaaS, PaaS, IaaS. Worked with Azure Data Platforms: Azure Data Factory & Azure Fabric Strong working knowledge of PowerShell. Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.CF00395
May 02, 2024
Full time
Job Description We're looking for a Development DBA to join our IT Systems Integration team in Leighton Buzzard or Milton Keynes supporting our business and IT departments. This role will be an expansion to an already existing well established team of DBAs/Engineers and Analysts ready to support the Group's expansion.You will be working with some very talented people who are always looking to move forward with the latest and greatest technology, this role will demand great attention to detail and an analytical mind-set. It will be a chance for someone who is looking to get into the data world or expand on their analytical knowledge and mind-set with a new challenge. Key Responsibility: Senior Technical advisor and T-SQL Development champion. Managing and maintaining the Connells Group Database Environment. Working closing with IT Development teams and Production DBAs on troubleshooting Production systems. Work within the Infrastructure & Architecture team as a SQL Developer. Owning the SQL performance enhancement projects for the group. Understanding the in-house application architecture. Liaising with 3 rd parties to solve problems with bespoke systems. Working on major projects. Enforcing group security controls and best practices. Documenting and implementing all SQL configuration change. Assist DBA's with SQL related issues. Development of data collection processes. Skills Required: Excellent knowledge of T-SQL and SQL Development best practices. Minimum 5 years SQL Developer experience. Excellent working knowledge of full Microsoft SQL Server stack (SSAS, SSIS, and SSRS). Understanding Development methodologies and ITIL processes. Advanced monitoring skills across multiple technologies. Understanding of SQL Server architecture to Microsoft standards. Exposure to automation deployment tools such as Azure DevOps, OctopusDeploy. Knowledge of best practices and IT operations in an always-on, HADR (High Availability Disaster Recovery). Desirable Skills: Ability to read and understand Programming languages: C# &; Python. Cloud services: Azure SaaS, PaaS, IaaS. Worked with Azure Data Platforms: Azure Data Factory & Azure Fabric Strong working knowledge of PowerShell. Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.CF00395
IT Manager - Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, and provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Manager - Sheffield
May 02, 2024
Full time
IT Manager - Sheffield Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams. Responsibilities: Define technical strategy aligned with the global IT vision. Manage ITIL-based service function for a global user base. Implement ITIL processes, and manage SLAs and KPIs. Lead and mentor team, and provide technical guidance. Skills / Experience: Expertise in server administration, virtualization, and cloud technologies. Proficiency in complex networking, Cisco, and Fortinet deployments. In-depth knowledge of Microsoft 365, including Intune and Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills, and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly, and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. ITIL 4 certification, 2+ years managing ITIL-based service functions. Familiarity with ISO 27001 and Cyber Essentials standards. Excellent leadership, and communication skills. Benefits: Hybrid working, Mon-Wed office based, Thurs/Friday WFH Flexible working 25 days + Birthday off Life Assurance Learning and development opportunities Interested? Please Click Apply Now! IT Manager - Sheffield
IT Support Analyst - Temporary £23 - £27 per hour Hybrid - London office - 2/3 days per week Are you an experienced 1st and 2nd Line IT Support Analyst? We are recruiting for a IT Support Analyst with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. You will also be involved in project based work and supporting the manager in delivering the IT strategy. To apply, you should have a solid technical background, with experience in providing technical support to end-users. Have experience in managing and maintaining hardware, software, and network infrastructure. Additionally, you will have experience in managing user accounts, configuring laptops, and mobile devices, to ensuring they comply with all policies and standards. Skills and experienced required:Previous experience of working in an IT Helpdesk / Service Desk roleExcellent communication skills, with a customer-centric approach to your workExperience of troubleshooting technical issues related to operating systems, applications, and hardware Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS and network security technologies Experience of Windows based administration tools such as Active Directory and Group Policy. Understanding of ITIL, including incident management, change management and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad range of cloud-based applications and services.Strong work ethic with a positive approach and problem solving skills
May 02, 2024
Full time
IT Support Analyst - Temporary £23 - £27 per hour Hybrid - London office - 2/3 days per week Are you an experienced 1st and 2nd Line IT Support Analyst? We are recruiting for a IT Support Analyst with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. You will also be involved in project based work and supporting the manager in delivering the IT strategy. To apply, you should have a solid technical background, with experience in providing technical support to end-users. Have experience in managing and maintaining hardware, software, and network infrastructure. Additionally, you will have experience in managing user accounts, configuring laptops, and mobile devices, to ensuring they comply with all policies and standards. Skills and experienced required:Previous experience of working in an IT Helpdesk / Service Desk roleExcellent communication skills, with a customer-centric approach to your workExperience of troubleshooting technical issues related to operating systems, applications, and hardware Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS and network security technologies Experience of Windows based administration tools such as Active Directory and Group Policy. Understanding of ITIL, including incident management, change management and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad range of cloud-based applications and services.Strong work ethic with a positive approach and problem solving skills
The company: A thriving company in the Durham area is looking to expand their Cyber security services for their large client base. They are on a journey of service excellence and are looking for proactive team players to join them in their growth. With an aim for technical excellence, this company offers strong progression and training opportunities, alongside the opportunity to work alongside some of the best in the industry. The role: As a Security Analyst, where you will play a pivotal role in developing and enhancing the SIEM and Endpoint Detection and Response platforms. You will be supporting the expanding SOC service and will play a pivotal role in defining what cyber excellence looks like. This is a great greenfield opportunity to put best practice processes in place, and use your proactive way of working to make a difference. This position is ideal for someone passionate about cybersecurity and eager to drive digital transformation for our clients. Day to Day of the role: Assist in customer onboarding to the Security Operations Centre (SOC) and SIEM. Create and implement new detection rules for the SIEM. Analyse and respond to alerts from SIEM solutions, focusing on identifying unusual and anomalous behaviours within our information systems. Conduct proactive threat and vulnerability searches within our information systems. Collaborate with Incident Response team members to contain and resolve security incidents. Continuously enhance the security posture for both our organisation and our clients. Required Skills & Qualifications: Prior experience working in a Security Operations Centre. Demonstrable expertise with SIEM, EDR, and Vulnerability Scanning tools, preferably Microsoft Sentinel and Defender. Proficiency in developing SOC triage runbooks. Ability to set up data connectors and integrate with third-party APIs and applications. Experience in creating and implementing use cases for analytics and threat hunting. Skill in fine-tuning SIEM platforms to reduce false positives and enhance automation. Relevant certifications in the field of cybersecurity. Strong analytical abilities and effective problem-solving skills. Resilience under pressure and adeptness in prioritising workloads. Benefits: 27 Days Annual Leave Your birthday off 7% matched pension contribution Hybrid and flexible workign options Annual pay reviews Enhanced sick pay benefit Car lease scheme Training programmes Progression plans Perk box membership 4 months full pay maternity leave And more! Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion
May 02, 2024
Full time
The company: A thriving company in the Durham area is looking to expand their Cyber security services for their large client base. They are on a journey of service excellence and are looking for proactive team players to join them in their growth. With an aim for technical excellence, this company offers strong progression and training opportunities, alongside the opportunity to work alongside some of the best in the industry. The role: As a Security Analyst, where you will play a pivotal role in developing and enhancing the SIEM and Endpoint Detection and Response platforms. You will be supporting the expanding SOC service and will play a pivotal role in defining what cyber excellence looks like. This is a great greenfield opportunity to put best practice processes in place, and use your proactive way of working to make a difference. This position is ideal for someone passionate about cybersecurity and eager to drive digital transformation for our clients. Day to Day of the role: Assist in customer onboarding to the Security Operations Centre (SOC) and SIEM. Create and implement new detection rules for the SIEM. Analyse and respond to alerts from SIEM solutions, focusing on identifying unusual and anomalous behaviours within our information systems. Conduct proactive threat and vulnerability searches within our information systems. Collaborate with Incident Response team members to contain and resolve security incidents. Continuously enhance the security posture for both our organisation and our clients. Required Skills & Qualifications: Prior experience working in a Security Operations Centre. Demonstrable expertise with SIEM, EDR, and Vulnerability Scanning tools, preferably Microsoft Sentinel and Defender. Proficiency in developing SOC triage runbooks. Ability to set up data connectors and integrate with third-party APIs and applications. Experience in creating and implementing use cases for analytics and threat hunting. Skill in fine-tuning SIEM platforms to reduce false positives and enhance automation. Relevant certifications in the field of cybersecurity. Strong analytical abilities and effective problem-solving skills. Resilience under pressure and adeptness in prioritising workloads. Benefits: 27 Days Annual Leave Your birthday off 7% matched pension contribution Hybrid and flexible workign options Annual pay reviews Enhanced sick pay benefit Car lease scheme Training programmes Progression plans Perk box membership 4 months full pay maternity leave And more! Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion
Technical Analyst - Citrix - Terraform - VMware - London. My Financial Services client are looking for a Technical Analyst to be rsponsible for end-to-end design, support, and improvement of Citrix environment, as well as provide strategic direction for Citrix and modern workspace environment. You will be implementing and supporting of my clients Citrix on-prem and Cloud environment, the engineering processes, and best practices to enable the infrastructure required for application hosting in public cloud. Responsibilities: Support and improve overall architecture of the Citrix environment Ownership of regular patching, risk and Pentest mitigations Assist across the technology and the business with new application deployments Ensure resilience, reliability and supportability across all areas of control Provide BAU third line technical support and fault resolution to the Service Desk and Application Support as required: Ensure checks, maintenance, domain, and data security at the highest level Provide technical and strategic guidance on any business projects requiring desktop/mobile services Proactively monitor and manage the operational health of the Citrix environment using Experience: Citrix XenDesktop, XenApp, Azure VDA and Citrix Cloud DaaS, Azure Cloud - (Must) Terraform, Azure ADO (Must) Microsoft Windows 10 and Windows Servers VMWare FSLogix Zscaler AppSense/Ivanti Modern Endpoint Management (MS InTune MDM & MAM, SCCM) DNS/DHCP/GPO PowerShell Windows 10 life cycle Management including Autopilot Identity and Access Management including AD, AAD, AAD Connect, SSO, MFA,Conditional Access, ADFS Exchange Online, Teams, or Mimecast, would be an advantage
May 02, 2024
Full time
Technical Analyst - Citrix - Terraform - VMware - London. My Financial Services client are looking for a Technical Analyst to be rsponsible for end-to-end design, support, and improvement of Citrix environment, as well as provide strategic direction for Citrix and modern workspace environment. You will be implementing and supporting of my clients Citrix on-prem and Cloud environment, the engineering processes, and best practices to enable the infrastructure required for application hosting in public cloud. Responsibilities: Support and improve overall architecture of the Citrix environment Ownership of regular patching, risk and Pentest mitigations Assist across the technology and the business with new application deployments Ensure resilience, reliability and supportability across all areas of control Provide BAU third line technical support and fault resolution to the Service Desk and Application Support as required: Ensure checks, maintenance, domain, and data security at the highest level Provide technical and strategic guidance on any business projects requiring desktop/mobile services Proactively monitor and manage the operational health of the Citrix environment using Experience: Citrix XenDesktop, XenApp, Azure VDA and Citrix Cloud DaaS, Azure Cloud - (Must) Terraform, Azure ADO (Must) Microsoft Windows 10 and Windows Servers VMWare FSLogix Zscaler AppSense/Ivanti Modern Endpoint Management (MS InTune MDM & MAM, SCCM) DNS/DHCP/GPO PowerShell Windows 10 life cycle Management including Autopilot Identity and Access Management including AD, AAD, AAD Connect, SSO, MFA,Conditional Access, ADFS Exchange Online, Teams, or Mimecast, would be an advantage
Role : Infrastructure Engineer Location : Central London, 2-3 times a week Salary : £50,000 - £55,000 + Benefits The position: The purpose of this role is to support Microsoft O365, Hybrid Cloud with Azure, including Linux Web Hosting and solutions for applications, databases, desktops, cloud services and a largely Microsoft based platform within agreed service levels and quality standards with minimal disruption to users, work with other IT and business colleagues and 3rd parties on IT projects, change requests and other initiatives and provide informed technical advice to staff and all IT users. Main Duties And Responsibilities Administration of O365, including SharePoint. Administration of O365 suite of products including Security, Defender, Teams and Exchange Azure Hybrid Cloud administration and support, taking responsibility for the more advanced support and solutions deployment. Using Intune to manage and update the organisations PC's, laptops and mobile devices. Support the companies network infrastructure which includes Aruba, Cisco, and Juniper technologies. Manage the AvePoint and Azure backup system for operation and restore readiness. Operate as technical advisor to 1st line service desk analysts and support technical projects, maintenance and other change and operational activities in your areas of expertise. Organise own workload and ensure agreed quality standards, service levels and project and change timescales are met and with minimal disruption to users. Contribute technical advice and support to impact assessments and solutions for service, change and new requirement requests and ensure compliance with change control practices. Write technical HLDs/LLDs, work instructions and user documentation and present technical options and guidance clearly and concisely in technical and non-technical documents tailored to audience. Build and maintain successful relationships with key contacts in departments and 3rd parties to ensure their requirements are taken on board and incidents are resolved effectively, cohesively and in a timely fashion. Conduct daily checks and constantly monitor systems, analyse trends, and take remedial action as appropriate and in conjunction with Heads of Technical Infrastructure Ensure all investigations and solutions consider security such as malware and viruses and that security incidents are resolved immediately to constantly mitigate risks to the live system. Undertake technical projects as required by the IT management team. Please apply for more information!
May 02, 2024
Full time
Role : Infrastructure Engineer Location : Central London, 2-3 times a week Salary : £50,000 - £55,000 + Benefits The position: The purpose of this role is to support Microsoft O365, Hybrid Cloud with Azure, including Linux Web Hosting and solutions for applications, databases, desktops, cloud services and a largely Microsoft based platform within agreed service levels and quality standards with minimal disruption to users, work with other IT and business colleagues and 3rd parties on IT projects, change requests and other initiatives and provide informed technical advice to staff and all IT users. Main Duties And Responsibilities Administration of O365, including SharePoint. Administration of O365 suite of products including Security, Defender, Teams and Exchange Azure Hybrid Cloud administration and support, taking responsibility for the more advanced support and solutions deployment. Using Intune to manage and update the organisations PC's, laptops and mobile devices. Support the companies network infrastructure which includes Aruba, Cisco, and Juniper technologies. Manage the AvePoint and Azure backup system for operation and restore readiness. Operate as technical advisor to 1st line service desk analysts and support technical projects, maintenance and other change and operational activities in your areas of expertise. Organise own workload and ensure agreed quality standards, service levels and project and change timescales are met and with minimal disruption to users. Contribute technical advice and support to impact assessments and solutions for service, change and new requirement requests and ensure compliance with change control practices. Write technical HLDs/LLDs, work instructions and user documentation and present technical options and guidance clearly and concisely in technical and non-technical documents tailored to audience. Build and maintain successful relationships with key contacts in departments and 3rd parties to ensure their requirements are taken on board and incidents are resolved effectively, cohesively and in a timely fashion. Conduct daily checks and constantly monitor systems, analyse trends, and take remedial action as appropriate and in conjunction with Heads of Technical Infrastructure Ensure all investigations and solutions consider security such as malware and viruses and that security incidents are resolved immediately to constantly mitigate risks to the live system. Undertake technical projects as required by the IT management team. Please apply for more information!
My client, an International law firm based in London, are looking for an information security operational analyst to join their growing team. This role would require you to be in the office 3 days per week (2 from home). The hiring manager would also like someone from a legal or Financial Services/Banking background and a CISSP and/or MSC in Information Security is a MUST. Role and Responsibilities (this is a broad but not exhaustive list): Monitor computer networks for security issues Investigate security breaches and other cybersecurity incidents Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs Document security breaches and assess the damage they cause / Policy reviews Work with the security team and the wider IT team and external security partners to perform tests and uncover network vulnerabilities Fix detected vulnerabilities to maintain a high-security standard Stay current on IT security trends and news / Vendor security assessments Develop company-wide best practices for security / Network / Software / WIFI / Cloud / Messaging etc Assist in performing penetration testing / Monitoring and recording Risk and assessment Help colleagues install security software and understand information security best practice. Research security enhancements and make recommendations to management Stay up to date on information technology trends and security standards Qualifications and Experience: About the Information Security Operational Analyst role: The role of the Security Analyst will implement information security related tasks and focused on support and delivery, as advised and requested by the Head of Information Security (CISO). There are two streams of the organisational structure, Policy & Compliance and Operations. The skill set required for each is somewhat similar. However, will depend on what the candidate's experience preference and aptitude, aligned to educational and professional qualifications. Bachelor's degree in computer science or related field Certified Information Systems Security Professional (CISSP) or a MSC in Information Security is a must Certified Information Systems Auditor (CISA), or ISO Lead Auditor or Implementer qualification would be desirable for the role Experience in information security or related field Experience with computer network penetration testing and techniques Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts Ability to identify and mitigate network vulnerabilities and explain how to avoid them Understanding of patch management with the ability to deploy patches in a timely manner while understanding business impact A general background in working within IT, preferably within an Infrastructure or Application support/management role. Demonstrable experience facilitating IT Control audit activities. With Relevant IT Security or Information Risk Management qualifications (Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA , or ISO Lead Auditor or Implementer qualification, would be advantages for the role and desirable. Experience working with large and extended Operational and Engineering teams Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 02, 2024
Full time
My client, an International law firm based in London, are looking for an information security operational analyst to join their growing team. This role would require you to be in the office 3 days per week (2 from home). The hiring manager would also like someone from a legal or Financial Services/Banking background and a CISSP and/or MSC in Information Security is a MUST. Role and Responsibilities (this is a broad but not exhaustive list): Monitor computer networks for security issues Investigate security breaches and other cybersecurity incidents Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs Document security breaches and assess the damage they cause / Policy reviews Work with the security team and the wider IT team and external security partners to perform tests and uncover network vulnerabilities Fix detected vulnerabilities to maintain a high-security standard Stay current on IT security trends and news / Vendor security assessments Develop company-wide best practices for security / Network / Software / WIFI / Cloud / Messaging etc Assist in performing penetration testing / Monitoring and recording Risk and assessment Help colleagues install security software and understand information security best practice. Research security enhancements and make recommendations to management Stay up to date on information technology trends and security standards Qualifications and Experience: About the Information Security Operational Analyst role: The role of the Security Analyst will implement information security related tasks and focused on support and delivery, as advised and requested by the Head of Information Security (CISO). There are two streams of the organisational structure, Policy & Compliance and Operations. The skill set required for each is somewhat similar. However, will depend on what the candidate's experience preference and aptitude, aligned to educational and professional qualifications. Bachelor's degree in computer science or related field Certified Information Systems Security Professional (CISSP) or a MSC in Information Security is a must Certified Information Systems Auditor (CISA), or ISO Lead Auditor or Implementer qualification would be desirable for the role Experience in information security or related field Experience with computer network penetration testing and techniques Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts Ability to identify and mitigate network vulnerabilities and explain how to avoid them Understanding of patch management with the ability to deploy patches in a timely manner while understanding business impact A general background in working within IT, preferably within an Infrastructure or Application support/management role. Demonstrable experience facilitating IT Control audit activities. With Relevant IT Security or Information Risk Management qualifications (Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA , or ISO Lead Auditor or Implementer qualification, would be advantages for the role and desirable. Experience working with large and extended Operational and Engineering teams Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Job title: Cyber Lead Location: Glascoed, Radway Green or Washington We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £52k - £62k per annum What you'll be doing: Provide security architecture / technical input into the development of secure solutions for IM&T, Cyber and Operational Technology Support development of strategy and continual service improvement for the Cyber Assurance function at Business and Sector Level and act as a subject matter expert for the wider organisation Line management responsibility for members of the team of cyber analysts Defining Cyber Security requirements, with development and execution of a plan to gain compliance to the NIST Cyber framework in line with Corporate Guidance covering Enterprise Systems, Operational Technologies services and Cloud Conducting and reporting compliance assessments of Land UK IM&T capabilities to identify Cyber Security Risks in line with business risk appetite and the changing cyber threat Identification of risk and appropriate mitigations, development & analysis of secure solutions and assessment of compliance with internal and external standards and regulations Defining a schedule of assurance activities to review security control compliance with standards on a prioritised risk basis Deliver documentation and conduct impact assessments to demonstrate compliance to internal and external stakeholders Your skills and experiences: Essential Relevant experience in a related discipline (ICT/Computing, assurance, risk management, vulnerability/threat assessment) Wide ranging knowledge of application, infrastructure and security technologies and familiarity with implementing them in a secure configuration Desirable Previous experience of providing security input and advice to projects in the Government sector or commercial organisations Knowledge of security policies, NIST, DEFSTAN 05-138 (or other similar standards) and good practice guidance regarding their application Experience of working in a project environment and awareness of system development lifecycle methodologies CCP, CISM or CISSP qualification Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The IM&T team: Within a dedicated team providing a wide range of IT services and further exploiting our digital landscape, the successful candidate will play a key role in keeping our systems and data secure. This role will provide you with the opportunity to work on critical business change programmes, adding great value and collaborating with various functions in a growing business. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 14th May 2023 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
May 02, 2024
Full time
Job title: Cyber Lead Location: Glascoed, Radway Green or Washington We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £52k - £62k per annum What you'll be doing: Provide security architecture / technical input into the development of secure solutions for IM&T, Cyber and Operational Technology Support development of strategy and continual service improvement for the Cyber Assurance function at Business and Sector Level and act as a subject matter expert for the wider organisation Line management responsibility for members of the team of cyber analysts Defining Cyber Security requirements, with development and execution of a plan to gain compliance to the NIST Cyber framework in line with Corporate Guidance covering Enterprise Systems, Operational Technologies services and Cloud Conducting and reporting compliance assessments of Land UK IM&T capabilities to identify Cyber Security Risks in line with business risk appetite and the changing cyber threat Identification of risk and appropriate mitigations, development & analysis of secure solutions and assessment of compliance with internal and external standards and regulations Defining a schedule of assurance activities to review security control compliance with standards on a prioritised risk basis Deliver documentation and conduct impact assessments to demonstrate compliance to internal and external stakeholders Your skills and experiences: Essential Relevant experience in a related discipline (ICT/Computing, assurance, risk management, vulnerability/threat assessment) Wide ranging knowledge of application, infrastructure and security technologies and familiarity with implementing them in a secure configuration Desirable Previous experience of providing security input and advice to projects in the Government sector or commercial organisations Knowledge of security policies, NIST, DEFSTAN 05-138 (or other similar standards) and good practice guidance regarding their application Experience of working in a project environment and awareness of system development lifecycle methodologies CCP, CISM or CISSP qualification Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The IM&T team: Within a dedicated team providing a wide range of IT services and further exploiting our digital landscape, the successful candidate will play a key role in keeping our systems and data secure. This role will provide you with the opportunity to work on critical business change programmes, adding great value and collaborating with various functions in a growing business. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 14th May 2023 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
A Charity in Central London are seeking a Cyber Security Analyst. Reporting into the Head of Infrastructure, you will work to ensure that any potential threats and issues are dealt with effectively. The role is hybrid and will require some onsite work across two sites. As our Cyber Security Analyst you will: Provide security and risk assessment consultancy on projects and other formal workgroups and committees, making appropriate recommendations for risk mitigation to ensure that IT Security is considered in the design of new services or changes to existing services Provide security expertise in the areas of cloud security on Azure and Microsoft 365, including both security and compliance controls and general input to the security architecture across the cloud estate Perform security risk assessments, followed by initiating and managing appropriate remedial action, to ensure that IT infrastructure and application systems are adequately protected Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management Support the infrastructure team in day to day activities including security monitoring, incident management activities, and a 24x7 support rota Who you'll be This role is for you if you have experience of working in Information Security or have relevant transferable skills and are keen to make a difference to society. We are looking for: Someone with extensive information security experience A good understanding of Microsoft cloud security technologies A strong understanding of information security risk and risk management Excellent communication skills Strong analytical skills and a desire to problem solve
May 01, 2024
Full time
A Charity in Central London are seeking a Cyber Security Analyst. Reporting into the Head of Infrastructure, you will work to ensure that any potential threats and issues are dealt with effectively. The role is hybrid and will require some onsite work across two sites. As our Cyber Security Analyst you will: Provide security and risk assessment consultancy on projects and other formal workgroups and committees, making appropriate recommendations for risk mitigation to ensure that IT Security is considered in the design of new services or changes to existing services Provide security expertise in the areas of cloud security on Azure and Microsoft 365, including both security and compliance controls and general input to the security architecture across the cloud estate Perform security risk assessments, followed by initiating and managing appropriate remedial action, to ensure that IT infrastructure and application systems are adequately protected Escalate unresolved security exposures, misuse of resources, or non-compliance situations to management Support the infrastructure team in day to day activities including security monitoring, incident management activities, and a 24x7 support rota Who you'll be This role is for you if you have experience of working in Information Security or have relevant transferable skills and are keen to make a difference to society. We are looking for: Someone with extensive information security experience A good understanding of Microsoft cloud security technologies A strong understanding of information security risk and risk management Excellent communication skills Strong analytical skills and a desire to problem solve
Company Description We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world. Job Description Role Overview: Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability? Candidates for the Monitoring Tools Analyst role in our AIOps group will be responsible for the operation, continuous service improvements and data quality within the monitoring tools landscape. Other key responsibilities include: Responding to and administration of events and alerts from all toolsets. Testing and management of monitoring software agents. Synthetic test creation, modification, and reporting. Trend analysis of alerts/events within toolsets and aggregation platform. Working with incident management, problem investigation and application support teams when required. Creation & maintenance of groups, dashboards and reports within monitoring toolsets. Qualifications Requirements: Technology Expertise and Ownership Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring. Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira). Expertise and troubleshooting skills for large-scale distributed computing systems and software. Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins). Working knowledge of OS management and features (Windows, Linux distributions). Knowledge of public cloud service offerings (AWS, Azure, Google). Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM). Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team. Collaboration and Technical Communication Requirements Excellent written and verbal communication and presentation skills for both technical and non-technical audiences. Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation. Ability to identify patterns and trends with monitoring and alerting. Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues. Preferred Qualifications: Proven experience of working in a multi time zone environment. Analytical mindset with a desire to improve offered service. Previous media industry environment an advantage. Monitoring toolset and ITSM qualifications an advantage. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
May 01, 2024
Full time
Company Description We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world. Job Description Role Overview: Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability? Candidates for the Monitoring Tools Analyst role in our AIOps group will be responsible for the operation, continuous service improvements and data quality within the monitoring tools landscape. Other key responsibilities include: Responding to and administration of events and alerts from all toolsets. Testing and management of monitoring software agents. Synthetic test creation, modification, and reporting. Trend analysis of alerts/events within toolsets and aggregation platform. Working with incident management, problem investigation and application support teams when required. Creation & maintenance of groups, dashboards and reports within monitoring toolsets. Qualifications Requirements: Technology Expertise and Ownership Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring. Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira). Expertise and troubleshooting skills for large-scale distributed computing systems and software. Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins). Working knowledge of OS management and features (Windows, Linux distributions). Knowledge of public cloud service offerings (AWS, Azure, Google). Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM). Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team. Collaboration and Technical Communication Requirements Excellent written and verbal communication and presentation skills for both technical and non-technical audiences. Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation. Ability to identify patterns and trends with monitoring and alerting. Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues. Preferred Qualifications: Proven experience of working in a multi time zone environment. Analytical mindset with a desire to improve offered service. Previous media industry environment an advantage. Monitoring toolset and ITSM qualifications an advantage. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
Azure FinOps Analyst Salary: National ranging from £51,200 - £70,700 and London from £56,400 - £80,600 Job Location : London/Leeds/Edinburgh (Hybrid 40% Work from Office) The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting . Are you interested in joining a team at the forefront of operations, supporting all end users and partners in their day-to-day activities, and managing the FCA's end user services and associated suppliers? The team/department End User Compute provides change and run for a broad range of application and infrastructure services. We work in small cross functional, self-organising and autonomous teams, passionate about delivering value and having fun. What you will be doing (the role) The Azure FinOps Analyst sits in the End User Compute (EUC) Product Group and is responsible for monitoring Azure Cloud infrastructure and its usage, seeking to optimize value for the FCA. The role will drive FinOps best practices in the organization through education, standardization, and collaboration. The role will focus on monitoring and control, cost optimization and risk avoidance across the FCA's Azure estate. Key responsibilities include: Defining processes and delivering services in relation to product financial operations, monitoring costs to ensure adherence to standards and optimal configuration Proactively controlling costs and avoiding unnecessary and unexpected expenditure through the setting and enforcement of appropriate polices, processes and operational guardrails Building dashboards, forecasts and reporting on key metrics required to enable business-based decision making The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Experience in managing the cost/usage of Cloud infrastructure Experience in financial reporting and analysis Essential Knowledge of Azure Cloud concepts Role-specific know-how, transferrable skills, elements of core skills and behaviours that are essential to the role, referring to our Capability Framework as a source of information to help you design your criteria Proven experience in process optimization and Cloud cost and usage management Proficiency in financial modelling, budgeting, and forecasting, preferably using PowerBI Knowledge of Azure cloud concepts, Infrastructure as code, Azure Virtual devices, storage, networking, messaging, configuration, performance, and health. Azure account management, IAM, secrets, tagging and cost management, service catalogue and self-service concepts Security and compliance controls and tooling used by regulated enterprises, high availability and resiliency concepts for cloud infrastructure and applications Knowledge of and ability to make recommendations on FinOps tooling Highly analytical, able to take data from several sources and provide insight and analysis, seeking ways to improve upon reporting and data gathering Commercial acumen, able to interpret contracts and agreements with 3rd parties, identify opportunities for improvements to contractual terms to ensure best value and long-term relations with suppliers About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. Useful information Applications for this role close at 23:59 on 8th May 2024 This role is graded as Senior Associate - Regulatory The assessment process comprises a first stage technical interview to discuss your FinOps experience and knowledge of Azure Cloud concepts. This will be followed by a competency-based interview. The final stage is a fireside chat to enable you to ask any final questions and meet further members of the team. If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
May 01, 2024
Full time
Azure FinOps Analyst Salary: National ranging from £51,200 - £70,700 and London from £56,400 - £80,600 Job Location : London/Leeds/Edinburgh (Hybrid 40% Work from Office) The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting . Are you interested in joining a team at the forefront of operations, supporting all end users and partners in their day-to-day activities, and managing the FCA's end user services and associated suppliers? The team/department End User Compute provides change and run for a broad range of application and infrastructure services. We work in small cross functional, self-organising and autonomous teams, passionate about delivering value and having fun. What you will be doing (the role) The Azure FinOps Analyst sits in the End User Compute (EUC) Product Group and is responsible for monitoring Azure Cloud infrastructure and its usage, seeking to optimize value for the FCA. The role will drive FinOps best practices in the organization through education, standardization, and collaboration. The role will focus on monitoring and control, cost optimization and risk avoidance across the FCA's Azure estate. Key responsibilities include: Defining processes and delivering services in relation to product financial operations, monitoring costs to ensure adherence to standards and optimal configuration Proactively controlling costs and avoiding unnecessary and unexpected expenditure through the setting and enforcement of appropriate polices, processes and operational guardrails Building dashboards, forecasts and reporting on key metrics required to enable business-based decision making The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Experience in managing the cost/usage of Cloud infrastructure Experience in financial reporting and analysis Essential Knowledge of Azure Cloud concepts Role-specific know-how, transferrable skills, elements of core skills and behaviours that are essential to the role, referring to our Capability Framework as a source of information to help you design your criteria Proven experience in process optimization and Cloud cost and usage management Proficiency in financial modelling, budgeting, and forecasting, preferably using PowerBI Knowledge of Azure cloud concepts, Infrastructure as code, Azure Virtual devices, storage, networking, messaging, configuration, performance, and health. Azure account management, IAM, secrets, tagging and cost management, service catalogue and self-service concepts Security and compliance controls and tooling used by regulated enterprises, high availability and resiliency concepts for cloud infrastructure and applications Knowledge of and ability to make recommendations on FinOps tooling Highly analytical, able to take data from several sources and provide insight and analysis, seeking ways to improve upon reporting and data gathering Commercial acumen, able to interpret contracts and agreements with 3rd parties, identify opportunities for improvements to contractual terms to ensure best value and long-term relations with suppliers About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. Useful information Applications for this role close at 23:59 on 8th May 2024 This role is graded as Senior Associate - Regulatory The assessment process comprises a first stage technical interview to discuss your FinOps experience and knowledge of Azure Cloud concepts. This will be followed by a competency-based interview. The final stage is a fireside chat to enable you to ask any final questions and meet further members of the team. If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
About Wavex Wavex Technology is an established (founded 1998) and independent IT Managed Service Provider, offering secure and fully managed IT services. We are a Microsoft Gold Cloud Partner, a Direct Microsoft Cloud Services Provider (CSP) and ISO27001 accredited with prestigious clients in our portfolio. About the role You will be responsible for delivering first class support to our London based clients (some of whom have a global presence). You will be completing requests, resolving incidentsand escalating to the Infrastructure support team where more complex issues occur. This role will offer hybrid working (home/Wavex office). Our office is based near Liverpool Street Station. About the candidate The candidate will be a motivated and driven individual who is happiest pushing the boundaries of their knowledge, is happy to pick up new technology's, learn them and will be focused on providing exceptional support. The candidate should be a confident and capable communicator and able to provide comprehensive support onsite for desktop and EUC issues. Responsibilities Technical support Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Wavex's Service Now chat function Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures Troubleshoot and resolve issues with Microsoft desktop operating systems Support new starter process (i.e.create new usersconfigure mailboxes, distribution groups and calendar permissions) and leaver process Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required Demonstrate you are able to switch focus between activities to deal with competing demands/call volume Call management Manage your time effectively to achieve the best productivity during the day /week Manage your call queue to the highest standard - prioritise and review regularly to ensure you are on top of the priority tickets Provide users with regular updates via telephone and the Wavex service management platform Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction Processes Follow Wavex processes for core Service Desk functions such as Incident Management, Service Request Fulfilment and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency Technical experience (must have) Experience of administering and troubleshooting: Citrix Microsoft Terminal services/RDS Microsoft Windows 7/8/10 Microsoft Office 365 Active Directory Azure Active Directory DNS and DHCP Other experience (nice to have) ITIL v3/v4 Foundation Certification Experience of working in a structured, ITIL environment Experience of working towards specific SLAs Experience of working with high volume calls, to specific SLAs Experience of working in a structured ISO27001 environment with specific awareness of Security Incident processes Experience of Intune Experience working within a Managed Service Provider (MSP) PTRG monitoring or infrastructure monitoring toolsets Windows Server Administration Professional experience / about the person Clear and fluent English (written and spoken) Excellent communication and interpersonal skills Professional and punctual Team player Ability to lead by example - developing and maintaining respectful and inclusive working environment Few highlights on benefits of working with Wavex Working in an inclusive environment Performance based bonus (up to 6k per annum) Working with the latest (cloud) technologies Industry renowned training/certifications (sponsored by Wavex) Personal development time (with the use of Pluralsight training platform) Wide range Company benefits Generous holiday entitlement (earn additional days with years of service & day off on your birthday) And more!
May 01, 2024
Full time
About Wavex Wavex Technology is an established (founded 1998) and independent IT Managed Service Provider, offering secure and fully managed IT services. We are a Microsoft Gold Cloud Partner, a Direct Microsoft Cloud Services Provider (CSP) and ISO27001 accredited with prestigious clients in our portfolio. About the role You will be responsible for delivering first class support to our London based clients (some of whom have a global presence). You will be completing requests, resolving incidentsand escalating to the Infrastructure support team where more complex issues occur. This role will offer hybrid working (home/Wavex office). Our office is based near Liverpool Street Station. About the candidate The candidate will be a motivated and driven individual who is happiest pushing the boundaries of their knowledge, is happy to pick up new technology's, learn them and will be focused on providing exceptional support. The candidate should be a confident and capable communicator and able to provide comprehensive support onsite for desktop and EUC issues. Responsibilities Technical support Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Wavex's Service Now chat function Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures Troubleshoot and resolve issues with Microsoft desktop operating systems Support new starter process (i.e.create new usersconfigure mailboxes, distribution groups and calendar permissions) and leaver process Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required Demonstrate you are able to switch focus between activities to deal with competing demands/call volume Call management Manage your time effectively to achieve the best productivity during the day /week Manage your call queue to the highest standard - prioritise and review regularly to ensure you are on top of the priority tickets Provide users with regular updates via telephone and the Wavex service management platform Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction Processes Follow Wavex processes for core Service Desk functions such as Incident Management, Service Request Fulfilment and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency Technical experience (must have) Experience of administering and troubleshooting: Citrix Microsoft Terminal services/RDS Microsoft Windows 7/8/10 Microsoft Office 365 Active Directory Azure Active Directory DNS and DHCP Other experience (nice to have) ITIL v3/v4 Foundation Certification Experience of working in a structured, ITIL environment Experience of working towards specific SLAs Experience of working with high volume calls, to specific SLAs Experience of working in a structured ISO27001 environment with specific awareness of Security Incident processes Experience of Intune Experience working within a Managed Service Provider (MSP) PTRG monitoring or infrastructure monitoring toolsets Windows Server Administration Professional experience / about the person Clear and fluent English (written and spoken) Excellent communication and interpersonal skills Professional and punctual Team player Ability to lead by example - developing and maintaining respectful and inclusive working environment Few highlights on benefits of working with Wavex Working in an inclusive environment Performance based bonus (up to 6k per annum) Working with the latest (cloud) technologies Industry renowned training/certifications (sponsored by Wavex) Personal development time (with the use of Pluralsight training platform) Wide range Company benefits Generous holiday entitlement (earn additional days with years of service & day off on your birthday) And more!
IT Support Analyst - Aylesbury Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known public transport organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly exciting time for the business, in the final stages of a separation from its parent organisation, insourcing Information Technology services. This is an excellent opportunity for a Service Desk Engineer or IT Support Analyst to progress their career, as earlier joiners in a newly formed IT Department, built on ITIL practices. You will have the opportunity to support many projects in the transformation of IT infrastructure, systems, service models etc; including full shift to cloud infrastructure (Elastic Computing), major WAN upgrade (SDWAN) and an extensive pipeline of projects/change to applications and systems across the breadth of the business. As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company. Role responsibilities: Provide technical IT support - covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc Support projects as required Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld Collaborate with 3rdparties when required, ensuring all problems are dealt with swiftly Receive and manage calls from internal staff via telephone, email and web portal when required Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary Required skills and experience: Previous experience working in as an IT support analyst / engineer or Service Desk Analyst / Engineer Experience supporting Microsoft Windows Server based Infrastructure Experience with Windows 10, Office 365 and Active Directory Citrix experience would be beneficial (basic level - shutting down sessions, assigning users etc), although not a requirement. Basic networking knowledge (DHCP, DNS, TCP/IP) Printer management and support Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Possess a positive can-do attitude and be able to communicate with users of all different technical levels Experience with Mobile Device Management (MDM) tools, Azure AD and SharePoint are desirable but not essential ITIL knowledge. Salary up to £35,000 The role offers excellent benefits, including free travel , 25 days leave (+bank holidays), and a top pension
May 01, 2024
Full time
IT Support Analyst - Aylesbury Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known public transport organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly exciting time for the business, in the final stages of a separation from its parent organisation, insourcing Information Technology services. This is an excellent opportunity for a Service Desk Engineer or IT Support Analyst to progress their career, as earlier joiners in a newly formed IT Department, built on ITIL practices. You will have the opportunity to support many projects in the transformation of IT infrastructure, systems, service models etc; including full shift to cloud infrastructure (Elastic Computing), major WAN upgrade (SDWAN) and an extensive pipeline of projects/change to applications and systems across the breadth of the business. As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company. Role responsibilities: Provide technical IT support - covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc Support projects as required Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld Collaborate with 3rdparties when required, ensuring all problems are dealt with swiftly Receive and manage calls from internal staff via telephone, email and web portal when required Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary Required skills and experience: Previous experience working in as an IT support analyst / engineer or Service Desk Analyst / Engineer Experience supporting Microsoft Windows Server based Infrastructure Experience with Windows 10, Office 365 and Active Directory Citrix experience would be beneficial (basic level - shutting down sessions, assigning users etc), although not a requirement. Basic networking knowledge (DHCP, DNS, TCP/IP) Printer management and support Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Possess a positive can-do attitude and be able to communicate with users of all different technical levels Experience with Mobile Device Management (MDM) tools, Azure AD and SharePoint are desirable but not essential ITIL knowledge. Salary up to £35,000 The role offers excellent benefits, including free travel , 25 days leave (+bank holidays), and a top pension
Technical Systems Analyst - Cloud experience This award-winning specialist UK Financial Services Company are seeking an Technical Systems Analyst with a mixture of on-premise and Cloud experience who's eager to use and grow their technological skills in a role that provides the opportunity to make a real difference in a time of planned growth within the organisation. Joining the Operations team, the role holder will be required to define and manage the transition of business and project requirements to technical requirements for the Operations and Platform teams from development and testing environments through to live production. An exciting time to join with the company currently migrating from on-premise to the cloud, and an opportunity to really make an impact. Key Activities Requirement Gathering - collaborate with the business units and technical teams to manage the transition of project requirements to identify and define and document technical changes and objectives. Technical Analysis - Translate business requirements into functional specifications and technical requirements Solution Design - Recommend improvements and alternative solutions to resolve problems, and assist with the design of applications to meet functional and technical requirements. Collaboration - work closely with software and platform engineers to ensure requirements meet the stakeholders expectations. Testing & Implementation - Assist the QA team in translating requirements into test conditions and expected results for testing. Documentation - create system documentation, user manuals and training methods. Training and Support - Provide training to users and other stakeholders on new systems and features Continuous Improvement - Research and evaluate alternative solutions and recommend the most efficient and cost effective solution for system design. Skills, Experience, and Qualifications Proven experience as a Systems Analyst or in a related role Technical proficiency with an understanding of technologies such as Cloud Platforms (Azure/AWS/GCP) and on-prem infrastructure (Server/Storage and networks), Cloud patterns, PaaS, SaaS, Terraform, ADO. Strong verbal and written communication skills for liaising with stakeholders. Analytical thinking - An ability to analyse complex situations and make informed decisions. Team Leadership - capability to lead, motivate and coordinate teams effectively Attention to detail - Ensuring all aspects of requirements from documentation to execution are carried out meticulously.
May 01, 2024
Full time
Technical Systems Analyst - Cloud experience This award-winning specialist UK Financial Services Company are seeking an Technical Systems Analyst with a mixture of on-premise and Cloud experience who's eager to use and grow their technological skills in a role that provides the opportunity to make a real difference in a time of planned growth within the organisation. Joining the Operations team, the role holder will be required to define and manage the transition of business and project requirements to technical requirements for the Operations and Platform teams from development and testing environments through to live production. An exciting time to join with the company currently migrating from on-premise to the cloud, and an opportunity to really make an impact. Key Activities Requirement Gathering - collaborate with the business units and technical teams to manage the transition of project requirements to identify and define and document technical changes and objectives. Technical Analysis - Translate business requirements into functional specifications and technical requirements Solution Design - Recommend improvements and alternative solutions to resolve problems, and assist with the design of applications to meet functional and technical requirements. Collaboration - work closely with software and platform engineers to ensure requirements meet the stakeholders expectations. Testing & Implementation - Assist the QA team in translating requirements into test conditions and expected results for testing. Documentation - create system documentation, user manuals and training methods. Training and Support - Provide training to users and other stakeholders on new systems and features Continuous Improvement - Research and evaluate alternative solutions and recommend the most efficient and cost effective solution for system design. Skills, Experience, and Qualifications Proven experience as a Systems Analyst or in a related role Technical proficiency with an understanding of technologies such as Cloud Platforms (Azure/AWS/GCP) and on-prem infrastructure (Server/Storage and networks), Cloud patterns, PaaS, SaaS, Terraform, ADO. Strong verbal and written communication skills for liaising with stakeholders. Analytical thinking - An ability to analyse complex situations and make informed decisions. Team Leadership - capability to lead, motivate and coordinate teams effectively Attention to detail - Ensuring all aspects of requirements from documentation to execution are carried out meticulously.
Our client is looking for a Software Support Analyst to join their team on a fixed-term contract. It is an exciting opportunity for an innovative, flexible candidate with a strong interest in IT software applications. You will provide support to customers, both with technical and functional help. This is a 10-month, fixed term contract. Our client is looking for a Software Support Analyst to join their team on a fixed-term contract. It is an exciting opportunity for an innovative, flexible candidate with a strong interest in IT software applications. You will provide support to customers, both with technical and functional help. This is a 10-month, fixed term contract. Key Responsibilities: Investigate and resolve reported issues Log, prioritise and keep issues up to date on the issues tracking system, ensuring that you work to ITIL standards. Work with customers in reproducing issues in order to find resolution as thoroughly and quickly as possible Research issues and interrogate support materials and documentation to source solutions Escalate issues to team leaders and management as appropriate. Monitor the Cloud system and proactively investigate performance issues to avoid problems before they are reported by customers. Ensure customer success through the system and also being aware of all products to advise customers on how we can support them with all the group services. Log bugs with Development and manage customer expectations regarding delivery of fixes Perform customer call backs and monitor calls through to resolution Actively manage customer satisfaction and provide timely updates on call progress Pursue system traces or queries concerning customer databases in order to gather enough information to be able to triage calls Assist in the smooth migration of current on-premise customers to use the Cloud System. Carry out supplier account creation and administration ensuring the process is managed and runs smoothly. Experience and Skills Requirements Candidates will preferably be educated to Degree level or have good A level qualifications Experience of working in a customer facing or customer service role would be beneficial Proven technical application support experience is required Experience of troubleshooting and service support is required Working knowledge of web protocols and infrastructure required SQL Query experience required High energy team player who is able to self-manage Good attention to detail and accuracy Excellent verbal and written communication skills Ability to create and maintain strong work relationships both with customers and internally. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
May 01, 2024
Contractor
Our client is looking for a Software Support Analyst to join their team on a fixed-term contract. It is an exciting opportunity for an innovative, flexible candidate with a strong interest in IT software applications. You will provide support to customers, both with technical and functional help. This is a 10-month, fixed term contract. Our client is looking for a Software Support Analyst to join their team on a fixed-term contract. It is an exciting opportunity for an innovative, flexible candidate with a strong interest in IT software applications. You will provide support to customers, both with technical and functional help. This is a 10-month, fixed term contract. Key Responsibilities: Investigate and resolve reported issues Log, prioritise and keep issues up to date on the issues tracking system, ensuring that you work to ITIL standards. Work with customers in reproducing issues in order to find resolution as thoroughly and quickly as possible Research issues and interrogate support materials and documentation to source solutions Escalate issues to team leaders and management as appropriate. Monitor the Cloud system and proactively investigate performance issues to avoid problems before they are reported by customers. Ensure customer success through the system and also being aware of all products to advise customers on how we can support them with all the group services. Log bugs with Development and manage customer expectations regarding delivery of fixes Perform customer call backs and monitor calls through to resolution Actively manage customer satisfaction and provide timely updates on call progress Pursue system traces or queries concerning customer databases in order to gather enough information to be able to triage calls Assist in the smooth migration of current on-premise customers to use the Cloud System. Carry out supplier account creation and administration ensuring the process is managed and runs smoothly. Experience and Skills Requirements Candidates will preferably be educated to Degree level or have good A level qualifications Experience of working in a customer facing or customer service role would be beneficial Proven technical application support experience is required Experience of troubleshooting and service support is required Working knowledge of web protocols and infrastructure required SQL Query experience required High energy team player who is able to self-manage Good attention to detail and accuracy Excellent verbal and written communication skills Ability to create and maintain strong work relationships both with customers and internally. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Your new company You will be working for a forward-thinking organisation within the higher education sector. Your new role We are seeking a Lead SITS Developer to provide technical development and configuration of the student information systems, currently based on Tribal SITS and Maytas. The successful candidate will be responsible for planning, estimating, and executing systems development work to time, budget, and quality targets. Key Responsibilities: Lead systems analysis/development activities. Management of software life cycle development environments. Software configuration and upgrades. Application user support. Management of technical team(s) Key Deliverables: Lead systems analysis/development activities Plan and drive student systems development projects in support of our corporate strategy and IT objectives and plans. Select, adopt and adapt appropriate system development methods, tools, and techniques. Facilitate availability and optimum utilisation of resources. Manage technical progress of development projects and report on progression. Contribute to the product roadmaps, used to communicate future development activity. What you'll need to succeed In addition to the above: You will line manage three experienced Student Systems Analysts/Developers and be expected to take the role of Technical Lead in university strategic projects. Manage the System Maintenance Backlog Good knowledge of API technology and be able to design/developer interfaces between cloud and on-premise systems. Have server side understanding and knowledge (not deep infrastructure knowledge) JavaScript, BootStrap, PowerShell, Java, SQL, HTML5, MD Dynamics and SITS SRL knowledge Be familiar with upgrades and monthly updates for on-premise SITS:Vision system and will be the Lead on SITS:Vision annual double version upgrade Have deep knowledge and experience of best practice development of SITS:Vision system What you'll get in return A fantastic opportunity to take on an important and valued role within a well-structured, valuable team. You will also earn a competitive salary of 60,000 - 70,000pa + benefits whilst allowed to work remotely. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Full time
Your new company You will be working for a forward-thinking organisation within the higher education sector. Your new role We are seeking a Lead SITS Developer to provide technical development and configuration of the student information systems, currently based on Tribal SITS and Maytas. The successful candidate will be responsible for planning, estimating, and executing systems development work to time, budget, and quality targets. Key Responsibilities: Lead systems analysis/development activities. Management of software life cycle development environments. Software configuration and upgrades. Application user support. Management of technical team(s) Key Deliverables: Lead systems analysis/development activities Plan and drive student systems development projects in support of our corporate strategy and IT objectives and plans. Select, adopt and adapt appropriate system development methods, tools, and techniques. Facilitate availability and optimum utilisation of resources. Manage technical progress of development projects and report on progression. Contribute to the product roadmaps, used to communicate future development activity. What you'll need to succeed In addition to the above: You will line manage three experienced Student Systems Analysts/Developers and be expected to take the role of Technical Lead in university strategic projects. Manage the System Maintenance Backlog Good knowledge of API technology and be able to design/developer interfaces between cloud and on-premise systems. Have server side understanding and knowledge (not deep infrastructure knowledge) JavaScript, BootStrap, PowerShell, Java, SQL, HTML5, MD Dynamics and SITS SRL knowledge Be familiar with upgrades and monthly updates for on-premise SITS:Vision system and will be the Lead on SITS:Vision annual double version upgrade Have deep knowledge and experience of best practice development of SITS:Vision system What you'll get in return A fantastic opportunity to take on an important and valued role within a well-structured, valuable team. You will also earn a competitive salary of 60,000 - 70,000pa + benefits whilst allowed to work remotely. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)