Digital Product Manager
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203411
Job Description
We’re looking for an experienced product manager to join our growing Digital Services Team.
You’ll join us at an exciting time to lead on developing the future vision for the Natural Resources Wales website, and help support our organisation’s priorities to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. From making sure businesses comply with environmental regulations and protect the Welsh environment to helping householders understand their flood risk. It’s also an important platform for other public bodies and used by policy makers access to the evidence needed to base their decision. And many more services in-between!
Working in a multidisciplinary team, you will take a user-centred design approach to continuously build, test and support the Natural Resources Wales digital platforms. Your role will be to identify and frame the problems and set priorities for the improvements of NRW digital products – mainly focused on the website and intranet.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Technical knowledge and understanding gained from career experience relevant to the role, or degree in relevant area.
Have substantial experience in product management, of complex or multiple digital products, gained from working in a number of different organisations or in different roles or functions within a single organisation.
Able to explain complex technical concepts in plain English
Experience of working as a product manager in a multi-disciplinary team (user-centred design and technical roles).
Budget and project management skills suitable for managing, or making a significant contribution to, projects involving the use of specialist contractors.
Experience of influencing strategies, development plans and work programmes of internal and external stakeholders.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
Persuasive and compelling presentation skills with an ability to be passionate advocate of your portfolio.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 09, 2022
Full time
Digital Product Manager
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203411
Job Description
We’re looking for an experienced product manager to join our growing Digital Services Team.
You’ll join us at an exciting time to lead on developing the future vision for the Natural Resources Wales website, and help support our organisation’s priorities to tackle the climate and nature emergencies.
Over a million people access information and services on the Natural Resources Wales website every year. From making sure businesses comply with environmental regulations and protect the Welsh environment to helping householders understand their flood risk. It’s also an important platform for other public bodies and used by policy makers access to the evidence needed to base their decision. And many more services in-between!
Working in a multidisciplinary team, you will take a user-centred design approach to continuously build, test and support the Natural Resources Wales digital platforms. Your role will be to identify and frame the problems and set priorities for the improvements of NRW digital products – mainly focused on the website and intranet.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Technical knowledge and understanding gained from career experience relevant to the role, or degree in relevant area.
Have substantial experience in product management, of complex or multiple digital products, gained from working in a number of different organisations or in different roles or functions within a single organisation.
Able to explain complex technical concepts in plain English
Experience of working as a product manager in a multi-disciplinary team (user-centred design and technical roles).
Budget and project management skills suitable for managing, or making a significant contribution to, projects involving the use of specialist contractors.
Experience of influencing strategies, development plans and work programmes of internal and external stakeholders.
Strong interpersonal skills, including experience of establishing and maintaining strong networks across teams.
Persuasive and compelling presentation skills with an ability to be passionate advocate of your portfolio.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
May 03, 2022
Full time
POS established in 1986 are providers of reliable and cost effective Multi-Channel EPoS systems. We have a proven track record of installing systems throughout the UK which have given retailers and hospitality clients the necessary tools to trade successfully both in store and online.
We are POS software and hardware solution specialists providing EPoS Systems, Integrated Ecommerce, Order Processing and Stock Control Solutions to businesses of all sizes including independent, corporate and multi branch.
POS LTD is a company with a strong customer base and an ever expanding EPoS product. We seek a candidate who is invested in continuing our reputation for reliable and intuitive EPoS products.
Job Purpose
The role is to assist in generating fees through the management and development of existing and new clients, to contribute towards the achievement of the financial and other objectives of the Building Consultancy Team.
Hours:
Monday to Friday, 08:45 to 17:45. (1 hour Lunch)
On Call for emergency calls 1 weekend in 3. (Paid extra for weekend work)
Position summary
The key responsibilities for this role are the following:
The candidate will be tasked with supporting our existing customers on a daily basis
Recording customer issues and working through them in an organised fashion.
Testing existing software to ensure it runs smoothly
Finding any possible software issues
Testing new software and upgrading the customer systems.
The role includes the upkeep of all testing/customer documents.
Candidate Requirements:
The ideal candidate would be Microsoft certified and have good knowledge of Microsoft products/operating systems/networking and server setups.
The candidate should demonstrate a methodical and organised approach.
Some of the role is customer facing so a confident and polite telephone manner is required.
Customer training is usually performed remotely but there may be the occasional requirement for a site visit, so a full driver’s license is required.
Reporting to the Business Support Manager - Business Intelligence, the Business Intelligence – Business Analyst will work closely with both technical and business teams across the company to understand, document and deliver data requirements associated with significant business problems and opportunities. This exciting new opportunity is in a fast-paced dynamic environment working on High Profile Data Projects , to identify and understand significant business improvements and opportunities to ensure Data is at the forefront of decision making process.
As a Business Analyst in Business Intelligence at Jet2.com & Jet2holidays , you will be a key part of the team to ensure successful delivery of initiatives and projects meet the overall needs of the end user. Jet2 Business Analysts are passionate about delivering the best for our customers. We are proactive and work as One Team to achieve results.
You will be expected to drive data initiatives from inception to the point of go live. Our Business Analysts in Business Intelligence are experts in data transformation projects and advocates for best practice data management across our organisation. We will expect you to facilitate stakeholder/technical workshops, displaying skill in interviewing, effective questioning and have be able to challenge requirements. You will work alongside a team of Data Developers and Testers to build products that meet the requirements and acceptance criteria you have defined and documented. Jet2 practises Agile d elivery methodologies. You will be expected to lead the introduction of Epics, Feature and Stories to the delivery teams through session such as ‘ 3 Amigos ’ and Estimation Sessions. You will utilise your toolkit of analysis techniques to best represent the business needs and requirements, to collaborate with the delivery team to create a solution that is suitable for the desired use case, overall vision and requirements.
Any of the above outputs should be shared with the Product Owner and you should support them with effective prioritisation of the backlog, perhaps providing recommendations based on your understanding. During your analysis, you should work closely with technical teams and stakeholders to help them understand the requirements and any potential technical limitations that may impact the solution.
You will support delivery planning by having all analysis ready, well defined and pointed. You should support delivery of the stories throughout the delivery cycle. Most importantly, our Business Analysts don’t just stop at the capture of requirements, we collaborate within our development teams to take ideas from concept through to a solution. Understanding any areas of risk, dependencies, compliance and impacts. You will be expected to support the definition of test complete and aid demonstrations and User Acceptance Testing session of new data products and solutions. Working together with your team will be key to your personal success and key to project delivery. You will be required to work closely with Product Owners , Product Managers , Technical Specialists and other Business Analysts . Ultimately, we operate as a team, supporting one another to get the job done.
The successful candidate will have a minimum experience of 2 years working as a Business Analyst with both Waterfall and Agile methodologies and of in-house software development ideally within a Data Background . You will be personable, proactive and confident in your approach and have strong stakeholder management skills, being a confident communicator. You must be comfortable working in a fast-paced environment , managing competing workloads and capable of effectively prioritising to meet deadlines.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays !!
Mar 06, 2021
Full time
Reporting to the Business Support Manager - Business Intelligence, the Business Intelligence – Business Analyst will work closely with both technical and business teams across the company to understand, document and deliver data requirements associated with significant business problems and opportunities. This exciting new opportunity is in a fast-paced dynamic environment working on High Profile Data Projects , to identify and understand significant business improvements and opportunities to ensure Data is at the forefront of decision making process.
As a Business Analyst in Business Intelligence at Jet2.com & Jet2holidays , you will be a key part of the team to ensure successful delivery of initiatives and projects meet the overall needs of the end user. Jet2 Business Analysts are passionate about delivering the best for our customers. We are proactive and work as One Team to achieve results.
You will be expected to drive data initiatives from inception to the point of go live. Our Business Analysts in Business Intelligence are experts in data transformation projects and advocates for best practice data management across our organisation. We will expect you to facilitate stakeholder/technical workshops, displaying skill in interviewing, effective questioning and have be able to challenge requirements. You will work alongside a team of Data Developers and Testers to build products that meet the requirements and acceptance criteria you have defined and documented. Jet2 practises Agile d elivery methodologies. You will be expected to lead the introduction of Epics, Feature and Stories to the delivery teams through session such as ‘ 3 Amigos ’ and Estimation Sessions. You will utilise your toolkit of analysis techniques to best represent the business needs and requirements, to collaborate with the delivery team to create a solution that is suitable for the desired use case, overall vision and requirements.
Any of the above outputs should be shared with the Product Owner and you should support them with effective prioritisation of the backlog, perhaps providing recommendations based on your understanding. During your analysis, you should work closely with technical teams and stakeholders to help them understand the requirements and any potential technical limitations that may impact the solution.
You will support delivery planning by having all analysis ready, well defined and pointed. You should support delivery of the stories throughout the delivery cycle. Most importantly, our Business Analysts don’t just stop at the capture of requirements, we collaborate within our development teams to take ideas from concept through to a solution. Understanding any areas of risk, dependencies, compliance and impacts. You will be expected to support the definition of test complete and aid demonstrations and User Acceptance Testing session of new data products and solutions. Working together with your team will be key to your personal success and key to project delivery. You will be required to work closely with Product Owners , Product Managers , Technical Specialists and other Business Analysts . Ultimately, we operate as a team, supporting one another to get the job done.
The successful candidate will have a minimum experience of 2 years working as a Business Analyst with both Waterfall and Agile methodologies and of in-house software development ideally within a Data Background . You will be personable, proactive and confident in your approach and have strong stakeholder management skills, being a confident communicator. You must be comfortable working in a fast-paced environment , managing competing workloads and capable of effectively prioritising to meet deadlines.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays !!
Head of Data Engineering The Head of Data will be a strategic leader responsible for overseeing all aspects of data management, analytics, and governance within the organisation. This individual will play a critical role in driving data-driven decision-making processes, optimising data infrastructure, and ensuring the integrity, security, and accessibility of data assets. The ideal candidate will possess strong leadership skills, deep technical expertise in data management and analytics, and a proven track record of implementing innovative data strategies to support business objectives. Key Responsibilities: Strategic Leadership: Lead the development and execution of the organisation's data strategy, aligning it with business goals and objectives. Provide strategic direction for the use of data to drive decision-making and improve operational efficiency. Data Management: Oversee the design, implementation, and maintenance of robust data management systems and processes, including data acquisition, storage, integration, quality assurance, and lifecycle management. Data Analytics: Drive the development and implementation of advanced analytics initiatives to extract insights from data, identify trends, and support predictive modelling and forecasting. Collaborate with business stakeholders to understand their analytical needs and develop solutions to address them. Data Governance: Establish and enforce data governance policies, standards, and best practices to ensure the accuracy, consistency, security, and privacy of data across the organization. Develop data quality metrics and monitor compliance with regulatory requirements. Data Architecture: Define and maintain the organization's data architecture, including data models, schemas, and taxonomies. Evaluate and select appropriate technologies and tools to support data management, analytics, and visualization requirements. Team Leadership: Build and lead a high-performing team of data professionals, including data engineers, analysts, scientists, and governance specialists. Provide mentorship, coaching, and professional development opportunities to foster a culture of continuous learning and growth. Cross-Functional Collaboration: Collaborate closely with other departments, including IT, finance, marketing, operations, and product development, to understand their data needs and priorities. Partner with business leaders to develop data-driven solutions that drive value and competitive advantage. Vendor Management: Evaluate and manage relationships with third-party data vendors, software providers, and consultants to ensure the successful implementation of data-related projects and initiatives. Negotiate contracts, oversee vendor performance, and assess emerging technologies and trends in the data management space. Qualifications: Bachelor's degree in computer science, engineering, mathematics, statistics, or a related field; advanced degree (e.g., MBA, MS, or PhD) preferred. 10+ years of experience in data management, analytics, and business intelligence, with at least 5 years in a leadership role. Proven track record of developing and implementing data strategies that drive business growth and innovation. Deep understanding of data governance principles, regulatory compliance requirements (e.g., GDPR, CCPA), and industry best practices. Strong technical proficiency in data modelling, SQL, ETL tools, data visualization tools (e.g., Tableau, Power BI), and advanced analytics techniques (e.g., machine learning, predictive modelling). Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated experience in managing cross-functional teams and driving cultural change towards a data-driven mindset. Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage multiple projects and initiatives. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please see our website for Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
May 03, 2024
Full time
Head of Data Engineering The Head of Data will be a strategic leader responsible for overseeing all aspects of data management, analytics, and governance within the organisation. This individual will play a critical role in driving data-driven decision-making processes, optimising data infrastructure, and ensuring the integrity, security, and accessibility of data assets. The ideal candidate will possess strong leadership skills, deep technical expertise in data management and analytics, and a proven track record of implementing innovative data strategies to support business objectives. Key Responsibilities: Strategic Leadership: Lead the development and execution of the organisation's data strategy, aligning it with business goals and objectives. Provide strategic direction for the use of data to drive decision-making and improve operational efficiency. Data Management: Oversee the design, implementation, and maintenance of robust data management systems and processes, including data acquisition, storage, integration, quality assurance, and lifecycle management. Data Analytics: Drive the development and implementation of advanced analytics initiatives to extract insights from data, identify trends, and support predictive modelling and forecasting. Collaborate with business stakeholders to understand their analytical needs and develop solutions to address them. Data Governance: Establish and enforce data governance policies, standards, and best practices to ensure the accuracy, consistency, security, and privacy of data across the organization. Develop data quality metrics and monitor compliance with regulatory requirements. Data Architecture: Define and maintain the organization's data architecture, including data models, schemas, and taxonomies. Evaluate and select appropriate technologies and tools to support data management, analytics, and visualization requirements. Team Leadership: Build and lead a high-performing team of data professionals, including data engineers, analysts, scientists, and governance specialists. Provide mentorship, coaching, and professional development opportunities to foster a culture of continuous learning and growth. Cross-Functional Collaboration: Collaborate closely with other departments, including IT, finance, marketing, operations, and product development, to understand their data needs and priorities. Partner with business leaders to develop data-driven solutions that drive value and competitive advantage. Vendor Management: Evaluate and manage relationships with third-party data vendors, software providers, and consultants to ensure the successful implementation of data-related projects and initiatives. Negotiate contracts, oversee vendor performance, and assess emerging technologies and trends in the data management space. Qualifications: Bachelor's degree in computer science, engineering, mathematics, statistics, or a related field; advanced degree (e.g., MBA, MS, or PhD) preferred. 10+ years of experience in data management, analytics, and business intelligence, with at least 5 years in a leadership role. Proven track record of developing and implementing data strategies that drive business growth and innovation. Deep understanding of data governance principles, regulatory compliance requirements (e.g., GDPR, CCPA), and industry best practices. Strong technical proficiency in data modelling, SQL, ETL tools, data visualization tools (e.g., Tableau, Power BI), and advanced analytics techniques (e.g., machine learning, predictive modelling). Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated experience in managing cross-functional teams and driving cultural change towards a data-driven mindset. Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage multiple projects and initiatives. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please see our website for Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
Macildowie Recruitment and Retention
Leicester, Leicestershire
The Role: Tech Lead (Software Engineering Manager) Salary: £90,000 to £95,000 + Bonus + Pension + Benefits About the business: Situated in Leicester and easily commutable from most of the East Midlands and West Midlands, we're on the hunt for an experienced Tech Lead for one of the most exciting and innovative clients we have the pleasure of working with! You'll be leading a team of talented developers and collaborate closely with the Product Manager to develop innovative solutions across a Full Stack range of technology. The Role: As Tech Lead, you will be the guiding force for a team of five developers, overseeing the development and implementation of projects on the businesses modern tech stack. Your leadership will be instrumental in shaping the businesses technology strategy and ensuring project success. Hybrid/Remote Work: 1 day per week office based (can be more if you want though!) Key Responsibilities: Lead and mentor a team of five developers, fostering a collaborative and productive work environment. Partner closely with the Product Manager to plan, coordinate, and oversee development projects. Ensure the effective use of the businesses tech stack, including React, Next.js, Tailwind, Dynamo, Cognito, Lambda, and more, to deliver high-quality software solutions. Guide the team in serverless architecture implementations using SST and AWS CDK. Utilise tools like Datadog, MySQL, and GitHub to streamline development processes and ensure best practices. Drive innovation and stay abreast of emerging technologies and trends. We're Looking For Someone Who: Has a strong background in leading development teams and managing complex projects in a product lead environment. Demonstrates deep technical expertise in the businesses technology stack. Exhibits outstanding leadership skills with the ability to inspire and motivate. Is a strategic thinker with excellent problem-solving abilities. Possesses exceptional communication skills, capable of liaising effectively with both technical and non-technical stakeholders. Qualifications: A degree in Computer Science, Engineering, or a related field, or equivalent experience. Significant experience in a leadership role within a technical environment. A proven track record of successful project delivery using technologies similar to the businesses stack. What is on offer: Salary: £90,000 to £95,000 + Bonus + Excellent benefits Highly flexible working policy 1 day per week in the office A vibrant, supportive, and dynamic work culture with amazing offices Flexible working arrangements to maintain a healthy work-life balance. Applying: If you are a tech enthusiast with a knack for leadership, keen to make a significant impact in a growing company, we want to hear from you. Apply now to kick off the conversations! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
May 03, 2024
Full time
The Role: Tech Lead (Software Engineering Manager) Salary: £90,000 to £95,000 + Bonus + Pension + Benefits About the business: Situated in Leicester and easily commutable from most of the East Midlands and West Midlands, we're on the hunt for an experienced Tech Lead for one of the most exciting and innovative clients we have the pleasure of working with! You'll be leading a team of talented developers and collaborate closely with the Product Manager to develop innovative solutions across a Full Stack range of technology. The Role: As Tech Lead, you will be the guiding force for a team of five developers, overseeing the development and implementation of projects on the businesses modern tech stack. Your leadership will be instrumental in shaping the businesses technology strategy and ensuring project success. Hybrid/Remote Work: 1 day per week office based (can be more if you want though!) Key Responsibilities: Lead and mentor a team of five developers, fostering a collaborative and productive work environment. Partner closely with the Product Manager to plan, coordinate, and oversee development projects. Ensure the effective use of the businesses tech stack, including React, Next.js, Tailwind, Dynamo, Cognito, Lambda, and more, to deliver high-quality software solutions. Guide the team in serverless architecture implementations using SST and AWS CDK. Utilise tools like Datadog, MySQL, and GitHub to streamline development processes and ensure best practices. Drive innovation and stay abreast of emerging technologies and trends. We're Looking For Someone Who: Has a strong background in leading development teams and managing complex projects in a product lead environment. Demonstrates deep technical expertise in the businesses technology stack. Exhibits outstanding leadership skills with the ability to inspire and motivate. Is a strategic thinker with excellent problem-solving abilities. Possesses exceptional communication skills, capable of liaising effectively with both technical and non-technical stakeholders. Qualifications: A degree in Computer Science, Engineering, or a related field, or equivalent experience. Significant experience in a leadership role within a technical environment. A proven track record of successful project delivery using technologies similar to the businesses stack. What is on offer: Salary: £90,000 to £95,000 + Bonus + Excellent benefits Highly flexible working policy 1 day per week in the office A vibrant, supportive, and dynamic work culture with amazing offices Flexible working arrangements to maintain a healthy work-life balance. Applying: If you are a tech enthusiast with a knack for leadership, keen to make a significant impact in a growing company, we want to hear from you. Apply now to kick off the conversations! Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
JOB TITLE: Software Engineer (Innovation & Emerging Tech Team) SALARY: The salary banding for this role is £68,202 - £75,780 LOCATION: Manchester HOURS: 35 hours, full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity This role sits in our Innovation and Emerging Tech team. We want to build a future where customers choose Lloyds because we regularly launch new products and services that make their financial lives better. This is a unique chance to join a team that celebrates curiosity, diversity and values creation! We're looking for 'full-stack' Software Engineers to be part of a new Engineering Innovation team. This new team will be dynamic, versatile and adaptive, with a core purpose on research, experimentation and building prototypes, that could be deployed at scale across the organisation. So, what would you be doing for us? The exciting bit! As a software engineer in the team, you'll be primarily responsible for the design, build and test of engineering innovation experiments. You'll be directly responsible for writing and maintaining code base, and as such you'll have deep expertise in modern 'full-stack' programming languages and technologies. You'll also demonstrate continuous personal development in new & emerging programming languages and technologies. You'll be conversant in Quality Engineering (QE) and DevOps processes and technologies. As well as DBT and code execution, you'll also be responsible for crafting and maintaining appropriate user documentation. You'll collaborate closely with internal partners across the Group's engineering and architecture communities, ensuring all our experiments maintain standards of engineering excellence and alignment to strategic technology direction. This is a leadership level role and will blend both deep domain and technical expertise within a feature team and great passion for coaching and developing people in a "player-coach" model. Why Lloyds Banking Group From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose. What you'll need A deep working experience across a range of 'full-stack' programming languages. It is not expected that you'll have all the technical skills listed below. However, you should be able to demonstrate you possess a range of these, at a proficient level: Front-end, e.g., Javascript/JS Frameworks, HTML/CSS Mid-tier, e.g., API, ReST, Web Server, SSO, IAM Server-side & database, e.g., Java, C#, GoLang, Node.JS, Python, SQL Server, Cockroach, MongoDB Mobile, e.g., Swift, Android Core cloud platforms, e.g., Google, Azure, AWS DevOps & CICD, e.g., Jenkins, Urban Code, Atlassian, GitHub, MS Team Foundation Server, SonarQube, Kubernetes And any experience of these would be really useful Practical knowledge on software development processes Engineering experience working within an Agile framework Systems design thinking and solution architecture Practical experience crafting technical documentation Collaboration; working effectively alongside engineering teams, technical specialists, product owners, vendors and partners. You can hold productive communications to ensure experiments are clearly scoped and implemented Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
May 03, 2024
Full time
JOB TITLE: Software Engineer (Innovation & Emerging Tech Team) SALARY: The salary banding for this role is £68,202 - £75,780 LOCATION: Manchester HOURS: 35 hours, full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity This role sits in our Innovation and Emerging Tech team. We want to build a future where customers choose Lloyds because we regularly launch new products and services that make their financial lives better. This is a unique chance to join a team that celebrates curiosity, diversity and values creation! We're looking for 'full-stack' Software Engineers to be part of a new Engineering Innovation team. This new team will be dynamic, versatile and adaptive, with a core purpose on research, experimentation and building prototypes, that could be deployed at scale across the organisation. So, what would you be doing for us? The exciting bit! As a software engineer in the team, you'll be primarily responsible for the design, build and test of engineering innovation experiments. You'll be directly responsible for writing and maintaining code base, and as such you'll have deep expertise in modern 'full-stack' programming languages and technologies. You'll also demonstrate continuous personal development in new & emerging programming languages and technologies. You'll be conversant in Quality Engineering (QE) and DevOps processes and technologies. As well as DBT and code execution, you'll also be responsible for crafting and maintaining appropriate user documentation. You'll collaborate closely with internal partners across the Group's engineering and architecture communities, ensuring all our experiments maintain standards of engineering excellence and alignment to strategic technology direction. This is a leadership level role and will blend both deep domain and technical expertise within a feature team and great passion for coaching and developing people in a "player-coach" model. Why Lloyds Banking Group From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose. What you'll need A deep working experience across a range of 'full-stack' programming languages. It is not expected that you'll have all the technical skills listed below. However, you should be able to demonstrate you possess a range of these, at a proficient level: Front-end, e.g., Javascript/JS Frameworks, HTML/CSS Mid-tier, e.g., API, ReST, Web Server, SSO, IAM Server-side & database, e.g., Java, C#, GoLang, Node.JS, Python, SQL Server, Cockroach, MongoDB Mobile, e.g., Swift, Android Core cloud platforms, e.g., Google, Azure, AWS DevOps & CICD, e.g., Jenkins, Urban Code, Atlassian, GitHub, MS Team Foundation Server, SonarQube, Kubernetes And any experience of these would be really useful Practical knowledge on software development processes Engineering experience working within an Agile framework Systems design thinking and solution architecture Practical experience crafting technical documentation Collaboration; working effectively alongside engineering teams, technical specialists, product owners, vendors and partners. You can hold productive communications to ensure experiments are clearly scoped and implemented Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Employer description: IMI Truflo Marine has been a specialist in the design and manufacture of high integrity valves, actuators and pressure reducing stations for critical nuclear and naval marine applications for over 50 years. Our products have an outstanding reputation for integrity and reliability in extreme applications, and we provide support through the life of a facility, from concept to decommissioning and disposal. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. The IT Apprentice will support the IT team in maintaining hardware, troubleshooting software issues, and ensuring network reliability. Responsibilities include assisting with system upgrades, providing end-user support, and collaborating on IT projects to enhance overall efficiency. This role offers valuable hands-on experience and the opportunity to develop technical skills in a dynamic manufacturing environment. Salary: £14,605.50 per annum. Key Responsibilities: End user support, which involves helping to identify, troubleshoot and resolve issues on all systems Monitor & update company helpdesk system, updating tickets and escalating priority tickets where required Set up, configuration & Installation of PC's and related IT equipment & Mobile phones Secure decommissioning of IT equipment Server and user administration. Active directory, SQL Server and O365 Mail Implement and maintain File and User security, permissions and Antivirus tools in line with IMI/CCI Security policy and Cyber Essentials - Plus best practice Monitor & Update Systems Helpdesk, provide and document solutions Create system specifications and end user documentation What we are looking for: Essential skills and qualities: You will be able to demonstrate a solid understanding of basic IT concepts Have the ability to solve basic technical issues Have a strong ability to communicate effectively with all stakeholders across the business Be able to provide excellent customer service, solving IT issues with a proactive approach Demonstrate the ability to work collaboratively within the IT team and across all departments within the business Have strong attention to detail when assessing technical issues, ensuring accuracy in all IT-realted tasks Demonstrate a proactive, can-do attitude to all tasks Embrace continuous learning, seeking opportunities for professional development while acquiring new skills relevant to IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: 25 days annual leave + 8 bank holidays Up to 8% matched pension contribution Health Cash plan 5x basic salary life assurance Cycle-to-work scheme Taste card Buy additional holiday (up to 5 days) Discounted fitness memberships Electric vehicle benefit Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 03, 2024
Full time
Employer description: IMI Truflo Marine has been a specialist in the design and manufacture of high integrity valves, actuators and pressure reducing stations for critical nuclear and naval marine applications for over 50 years. Our products have an outstanding reputation for integrity and reliability in extreme applications, and we provide support through the life of a facility, from concept to decommissioning and disposal. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. The IT Apprentice will support the IT team in maintaining hardware, troubleshooting software issues, and ensuring network reliability. Responsibilities include assisting with system upgrades, providing end-user support, and collaborating on IT projects to enhance overall efficiency. This role offers valuable hands-on experience and the opportunity to develop technical skills in a dynamic manufacturing environment. Salary: £14,605.50 per annum. Key Responsibilities: End user support, which involves helping to identify, troubleshoot and resolve issues on all systems Monitor & update company helpdesk system, updating tickets and escalating priority tickets where required Set up, configuration & Installation of PC's and related IT equipment & Mobile phones Secure decommissioning of IT equipment Server and user administration. Active directory, SQL Server and O365 Mail Implement and maintain File and User security, permissions and Antivirus tools in line with IMI/CCI Security policy and Cyber Essentials - Plus best practice Monitor & Update Systems Helpdesk, provide and document solutions Create system specifications and end user documentation What we are looking for: Essential skills and qualities: You will be able to demonstrate a solid understanding of basic IT concepts Have the ability to solve basic technical issues Have a strong ability to communicate effectively with all stakeholders across the business Be able to provide excellent customer service, solving IT issues with a proactive approach Demonstrate the ability to work collaboratively within the IT team and across all departments within the business Have strong attention to detail when assessing technical issues, ensuring accuracy in all IT-realted tasks Demonstrate a proactive, can-do attitude to all tasks Embrace continuous learning, seeking opportunities for professional development while acquiring new skills relevant to IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: 25 days annual leave + 8 bank holidays Up to 8% matched pension contribution Health Cash plan 5x basic salary life assurance Cycle-to-work scheme Taste card Buy additional holiday (up to 5 days) Discounted fitness memberships Electric vehicle benefit Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Manufacturing Solutions Developer Bradford & Home working Up to £45,000 Your new role The role of Manufacturing System Solution Developer is to work with Solutions Architects, Group IT, Site project teams and 3rd party Systems Integrators to deliver the end to end solutions defined by the Solution Architects across all of the manufacturing sites. This role focuses primarily on the development of the MES platform and the interfaces to and from SAP and to and from PLCs and other manufacturing devices. The role will also need to develop a deep understanding of the interaction and interdependency between SAP and the Manufacturing Execution Systems to which SAP sends and receives information. Responsibilities Interpretation of the end to end solution defined by the solution architects into MES configuration and functionality and hardware To develop solutions in line with the MES Standard processes and configuration standards Maintain detailed configuration documentation Define, develop and document robust test plans to ensure the all aspects of system testing are successfully completed, including unit, integration, interfaces and regression testing. Installation and configuration of any MES associated hardware, for example, scanners, printers, HMIs To ensure that changes to system architecture, platforms and software are managed through the appropriate change processes, and mechanisms to track changes are maintained. Assist with the creation and maintenance of educational materials and documentation using the Standard e-training platform. Delivery of manufacturing systems training to project team member, Key Users and End users Provide system support for manufacturing projects during the hypercare period following go-live. Ensuring that issues are resolved and documented Work closely with peers as part of the Manufacturing Systems Team and the Group IT Department. Work closely with manufacturing sites senior management teams to realise objective based performance and drive the group sites forward on their improvement targets set within the Manufacturing System framework. Support the continuous improvement policy deployment through application of appropriate technology. Quality assurance and auditing of the use of the Manufacturing Systems Solutions implemented in line with the audits and auditing plans developed by the Solution Architects Experience needed At least 1 years experience working with manufacturing execution systems, for example SAP-MII, AVEVA Model driven MES product stack Operation, Performance, Quality, EI, Workflow, System Platform Experience in Software programming languages (e.g SQL, HTML,XML, C,C#, C+, VB, JavaScript) Experience in Software installations and implementation Experience in software development lifecycle and best practices Proven experience of dealing with technical and business people within the context of IT systems implementation. Broad understanding of business processes associated with all aspects of an FMCG manufacturing operation. Proven experience of dealing with technical and business people within the context of IT systems implementation. Detailed understanding of developing test scripts for scenario impact analysis Project management skills from concept to delivery. Ability to test changes to manufacturing systems and feedback on improvements In depth understanding of SAP master data. Strong understanding of interfacing techniques used to connect systems such as SAP, MES and other related hardware Basic understanding of PLCs and Control Systems Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 02, 2024
Full time
Manufacturing Solutions Developer Bradford & Home working Up to £45,000 Your new role The role of Manufacturing System Solution Developer is to work with Solutions Architects, Group IT, Site project teams and 3rd party Systems Integrators to deliver the end to end solutions defined by the Solution Architects across all of the manufacturing sites. This role focuses primarily on the development of the MES platform and the interfaces to and from SAP and to and from PLCs and other manufacturing devices. The role will also need to develop a deep understanding of the interaction and interdependency between SAP and the Manufacturing Execution Systems to which SAP sends and receives information. Responsibilities Interpretation of the end to end solution defined by the solution architects into MES configuration and functionality and hardware To develop solutions in line with the MES Standard processes and configuration standards Maintain detailed configuration documentation Define, develop and document robust test plans to ensure the all aspects of system testing are successfully completed, including unit, integration, interfaces and regression testing. Installation and configuration of any MES associated hardware, for example, scanners, printers, HMIs To ensure that changes to system architecture, platforms and software are managed through the appropriate change processes, and mechanisms to track changes are maintained. Assist with the creation and maintenance of educational materials and documentation using the Standard e-training platform. Delivery of manufacturing systems training to project team member, Key Users and End users Provide system support for manufacturing projects during the hypercare period following go-live. Ensuring that issues are resolved and documented Work closely with peers as part of the Manufacturing Systems Team and the Group IT Department. Work closely with manufacturing sites senior management teams to realise objective based performance and drive the group sites forward on their improvement targets set within the Manufacturing System framework. Support the continuous improvement policy deployment through application of appropriate technology. Quality assurance and auditing of the use of the Manufacturing Systems Solutions implemented in line with the audits and auditing plans developed by the Solution Architects Experience needed At least 1 years experience working with manufacturing execution systems, for example SAP-MII, AVEVA Model driven MES product stack Operation, Performance, Quality, EI, Workflow, System Platform Experience in Software programming languages (e.g SQL, HTML,XML, C,C#, C+, VB, JavaScript) Experience in Software installations and implementation Experience in software development lifecycle and best practices Proven experience of dealing with technical and business people within the context of IT systems implementation. Broad understanding of business processes associated with all aspects of an FMCG manufacturing operation. Proven experience of dealing with technical and business people within the context of IT systems implementation. Detailed understanding of developing test scripts for scenario impact analysis Project management skills from concept to delivery. Ability to test changes to manufacturing systems and feedback on improvements In depth understanding of SAP master data. Strong understanding of interfacing techniques used to connect systems such as SAP, MES and other related hardware Basic understanding of PLCs and Control Systems Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Profile for Software Engineer - MC269937 Controls & Software Engineer required for a pharmaceutical manufacturer based in the Liverpool area. To design and develop software aspects of machinery to a project specification and in line with the project schedule and budget. Software Engineer Position Overview Confer with engineers, customers and others to discuss existing or potential engineering projects and products. Design, implement & maintain PLC, HMI Software & SCADA systems. Direct and co-ordinate construction, installation, maintenance, support, documentation and testing activities to ensure compliance with specifications, codes and customer requirements. Observe operations to ensure conformance to design and equipment specifications and compliance with operational and safety standards. Prepare specifications for purchase of materials and equipment. Supervise and train project team members as necessary. Investigate customer complaints, determine nature and extent of problem and recommend remedial measures. IQ / OQ support on site. (Occasional) Software Engineer Position Requirements Software Engineering Degree or equivalent WinCC and SCADA systems TIA Portal, Ladder Logic PLC & HMI Siemens S7 Scripts (VB/C etc) Excellent communication skills Organisation and prioritisation skills Excellent IT skills including MS Office Ability to work as part of a team Software Engineer Position Remuneration £55k-£65k dependent on experience Hybrid available Early finish Fridays Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
May 02, 2024
Full time
Job Profile for Software Engineer - MC269937 Controls & Software Engineer required for a pharmaceutical manufacturer based in the Liverpool area. To design and develop software aspects of machinery to a project specification and in line with the project schedule and budget. Software Engineer Position Overview Confer with engineers, customers and others to discuss existing or potential engineering projects and products. Design, implement & maintain PLC, HMI Software & SCADA systems. Direct and co-ordinate construction, installation, maintenance, support, documentation and testing activities to ensure compliance with specifications, codes and customer requirements. Observe operations to ensure conformance to design and equipment specifications and compliance with operational and safety standards. Prepare specifications for purchase of materials and equipment. Supervise and train project team members as necessary. Investigate customer complaints, determine nature and extent of problem and recommend remedial measures. IQ / OQ support on site. (Occasional) Software Engineer Position Requirements Software Engineering Degree or equivalent WinCC and SCADA systems TIA Portal, Ladder Logic PLC & HMI Siemens S7 Scripts (VB/C etc) Excellent communication skills Organisation and prioritisation skills Excellent IT skills including MS Office Ability to work as part of a team Software Engineer Position Remuneration £55k-£65k dependent on experience Hybrid available Early finish Fridays Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise supportContract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial.The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux related certification To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencingif you have the skills required please apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
May 02, 2024
Full time
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise supportContract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial.The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux related certification To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencingif you have the skills required please apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Your new company The client is a prominent player in the field of scientific services, boasting an impressive annual revenue. Their mission revolves around promoting global well-being by facilitating advancements in science. Whether it's accelerating life sciences research, solving intricate analytical puzzles, enhancing laboratory productivity, or contributing to patient health through diagnostics and transformative therapies, we stand by our customers. Your new role The Lead Cloud Engineer, collaborating with Services Managers, Consultants, Project Managers, and our Digital Transformation teams within Global Services, plays a pivotal role in orchestrating a geographically dispersed team of highly specialised engineers. Their mission is to ensure our customers receive exceptional support and service quality.This opportunity offers full-time employment with the flexibility of 100% remote work within the UK and great benefits. What you'll need to succeed As a Lead Cloud Engineer, you will play a crucial role in overseeing the designing, implementing, and maintaining our cloud infrastructure. The successful candidate must either hold SC clearance or be eligible for SC clearance. They will be managing a team of 5 Technical Cloud Engineers but will need a strong technical background.The ideal candidate should have experience with: Kubernetes: Proficiency in managing containerised applications using Kubernetes, including deploying, scaling, and monitoring. Amazon Web Services (AWS): Strong knowledge of AWS services, including EC2, S3, RDS, and Lambda. Familiarity with AWS networking and security best practices. Terraform: Ability to define infrastructure as code (IaC) using Terraform, automating resource provisioning and management. Cloud Formation: Understanding of AWS CloudFormation for creating and managing AWS resources. Networking: Solid grasp of networking concepts. VPN and Load Balancing: Experience configuring VPNs and load balancers to ensure high availability and secure communication. Strong hands-on implementation of AWS infrastructure in a SaaS cloud environment. What you'll get in return Flexible working options available.100% Remote within UK25 Days Annual Leave + Bank HolidaysUp to £70,000 Salary + 12% Bonus depending on performance8% PensionPrivate Medical Cover What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 02, 2024
Full time
Your new company The client is a prominent player in the field of scientific services, boasting an impressive annual revenue. Their mission revolves around promoting global well-being by facilitating advancements in science. Whether it's accelerating life sciences research, solving intricate analytical puzzles, enhancing laboratory productivity, or contributing to patient health through diagnostics and transformative therapies, we stand by our customers. Your new role The Lead Cloud Engineer, collaborating with Services Managers, Consultants, Project Managers, and our Digital Transformation teams within Global Services, plays a pivotal role in orchestrating a geographically dispersed team of highly specialised engineers. Their mission is to ensure our customers receive exceptional support and service quality.This opportunity offers full-time employment with the flexibility of 100% remote work within the UK and great benefits. What you'll need to succeed As a Lead Cloud Engineer, you will play a crucial role in overseeing the designing, implementing, and maintaining our cloud infrastructure. The successful candidate must either hold SC clearance or be eligible for SC clearance. They will be managing a team of 5 Technical Cloud Engineers but will need a strong technical background.The ideal candidate should have experience with: Kubernetes: Proficiency in managing containerised applications using Kubernetes, including deploying, scaling, and monitoring. Amazon Web Services (AWS): Strong knowledge of AWS services, including EC2, S3, RDS, and Lambda. Familiarity with AWS networking and security best practices. Terraform: Ability to define infrastructure as code (IaC) using Terraform, automating resource provisioning and management. Cloud Formation: Understanding of AWS CloudFormation for creating and managing AWS resources. Networking: Solid grasp of networking concepts. VPN and Load Balancing: Experience configuring VPNs and load balancers to ensure high availability and secure communication. Strong hands-on implementation of AWS infrastructure in a SaaS cloud environment. What you'll get in return Flexible working options available.100% Remote within UK25 Days Annual Leave + Bank HolidaysUp to £70,000 Salary + 12% Bonus depending on performance8% PensionPrivate Medical Cover What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
PORT Enterprise solution helps our clients make quicker and more informed decisions by empowering them with the tools to define appropriate investment universes with benchmarks, successfully implement optimal investment portfolio strategies, easily and accurately measure portfolio risk and return, and streamline their overall investment management workflow. The Implementation team is responsible for the full implementation of customers that will use Bloomberg's Portfolio and Risk solution (PORT) as well as Bloomberg's new ETF Primary Market solution (BSKT). What's the role? PORT Enterprise implementations require detailed project plan creation, regular partner meetings and in-person client training. Individuals on the team will be required to be well-versed in multi-asset classes, have a technical understanding of data-flow, and will be required to have strong project management skills. You will need strong relationship management skills and possess advanced product knowledge of PORT and BSKT as well as an in-depth knowledge of fixed income and derivatives. You will use your strong project management capabilities to coordinate all aspects of the on-boarding process, understanding the client workflow, providing in-depth training and assisting clients in reconciling data. Main responsibilities will include Pre-Sales engagement, Data Ingestion Set-up, Workflow Configuration, User Training and Analytics Reconciliation. PORT and BSKT implementations require detailed project plan creation, regular partner meetings and in-person client training. We'll trust you to: Collaborate extensively with our PORT sales teams to ensure that PORT Enterprise clients are efficiently on-boarded while meeting their requirements Collaborate across business units such as: Product, Operation, Analytics, Engineering as well as Buy-side Order Management (AIM) to deliver the Bloomberg value proposition to clients Execute the agreed implementation plan to ensure maximum satisfaction for new clients Provide detailed product feedback from clients to internal business managers in an effort to continually improve our products You'll need to have: Minimum 3-5 years of experience working in Buy-Side financial institutions or a Financial Technology Organisation Project management experience in or for buy-side financial institutions Understanding of workflows used by portfolio managers, risk and attribution specialists Experience in building and maintaining relationships with stakeholders both externally and internally Experience with fixed income, equities and derivatives asset classes Critical thinking and problem-solving skills to manage complex projects Track record of meeting deadlines and setting priorities We'd love to see: An understanding of the ETF Creation/Redemption workflow Experience communicating with Engineering groups on product enhancements and development The inclination and aptitude to pick up new technologies and procedures The ability to effectively communicate technical/complex issues in a simplistic manner to various audiences Advanced Microsoft Excel / Power BI / Tableau skills CFA Certification Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email (Americas), (Europe, the Middle East and Africa), or (Asia-Pacific), based on the region you are submitting an application for. Alternatively, you can get support from our disability partner EmployAbility, please contact or
May 02, 2024
Full time
PORT Enterprise solution helps our clients make quicker and more informed decisions by empowering them with the tools to define appropriate investment universes with benchmarks, successfully implement optimal investment portfolio strategies, easily and accurately measure portfolio risk and return, and streamline their overall investment management workflow. The Implementation team is responsible for the full implementation of customers that will use Bloomberg's Portfolio and Risk solution (PORT) as well as Bloomberg's new ETF Primary Market solution (BSKT). What's the role? PORT Enterprise implementations require detailed project plan creation, regular partner meetings and in-person client training. Individuals on the team will be required to be well-versed in multi-asset classes, have a technical understanding of data-flow, and will be required to have strong project management skills. You will need strong relationship management skills and possess advanced product knowledge of PORT and BSKT as well as an in-depth knowledge of fixed income and derivatives. You will use your strong project management capabilities to coordinate all aspects of the on-boarding process, understanding the client workflow, providing in-depth training and assisting clients in reconciling data. Main responsibilities will include Pre-Sales engagement, Data Ingestion Set-up, Workflow Configuration, User Training and Analytics Reconciliation. PORT and BSKT implementations require detailed project plan creation, regular partner meetings and in-person client training. We'll trust you to: Collaborate extensively with our PORT sales teams to ensure that PORT Enterprise clients are efficiently on-boarded while meeting their requirements Collaborate across business units such as: Product, Operation, Analytics, Engineering as well as Buy-side Order Management (AIM) to deliver the Bloomberg value proposition to clients Execute the agreed implementation plan to ensure maximum satisfaction for new clients Provide detailed product feedback from clients to internal business managers in an effort to continually improve our products You'll need to have: Minimum 3-5 years of experience working in Buy-Side financial institutions or a Financial Technology Organisation Project management experience in or for buy-side financial institutions Understanding of workflows used by portfolio managers, risk and attribution specialists Experience in building and maintaining relationships with stakeholders both externally and internally Experience with fixed income, equities and derivatives asset classes Critical thinking and problem-solving skills to manage complex projects Track record of meeting deadlines and setting priorities We'd love to see: An understanding of the ETF Creation/Redemption workflow Experience communicating with Engineering groups on product enhancements and development The inclination and aptitude to pick up new technologies and procedures The ability to effectively communicate technical/complex issues in a simplistic manner to various audiences Advanced Microsoft Excel / Power BI / Tableau skills CFA Certification Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email (Americas), (Europe, the Middle East and Africa), or (Asia-Pacific), based on the region you are submitting an application for. Alternatively, you can get support from our disability partner EmployAbility, please contact or
Exciting opportunity for an Application Support Engineer to join a growing business based in Wallingford, offering up to £45,000 plus excellent benefits and career prospects (as well as hybrid working) The Role As Application Support Engineer, You'll Be responsible For support internal and external stakeholders on a bespoke application / product work on a help desk, supporting users through application issues troubleshooting issues, working closely with technical specialists/developers to resolve issues support ongoing enhancements and changes (testing, documentation, continuous improvements) query databases, ad-hoc scripting and project work etc. About You Applicants for the Application Support Engineer will have: prior experience gained in a similar role, supporting software application / products have excellent communication and service skills, as well as stakeholder engagement (technical and non-technical) skills with some programming / scripting languages for troubleshooting (e.g. Python, C#, SQL, HTML) database skills (e.g. SQL queries) experience working on a help desk and working with help desk systems (e.g. Jira or similar) cloud experience / knowledge (e.g. AWS, Azure) On offer Salary up to £45,000 plus excellent benefits, including hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
May 02, 2024
Full time
Exciting opportunity for an Application Support Engineer to join a growing business based in Wallingford, offering up to £45,000 plus excellent benefits and career prospects (as well as hybrid working) The Role As Application Support Engineer, You'll Be responsible For support internal and external stakeholders on a bespoke application / product work on a help desk, supporting users through application issues troubleshooting issues, working closely with technical specialists/developers to resolve issues support ongoing enhancements and changes (testing, documentation, continuous improvements) query databases, ad-hoc scripting and project work etc. About You Applicants for the Application Support Engineer will have: prior experience gained in a similar role, supporting software application / products have excellent communication and service skills, as well as stakeholder engagement (technical and non-technical) skills with some programming / scripting languages for troubleshooting (e.g. Python, C#, SQL, HTML) database skills (e.g. SQL queries) experience working on a help desk and working with help desk systems (e.g. Jira or similar) cloud experience / knowledge (e.g. AWS, Azure) On offer Salary up to £45,000 plus excellent benefits, including hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
French Speaking Technical Support Location: Sunbury-on-Thames Salary: £27,500 - £29,500 + Bonus + Benefits Hours: Mon-Thu 8am - 5pm, Fri 8am - 3pm (HYBRID: Monday and Friday work from home) My client based in Sunbury on Thames is looking for a Technical Support Specialist who is fluent in French & English. You will be responsible for assisting customers with product questions and problems via phone, email and live chat. Responsibilities: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions. Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. These are to be dealt with in a professional, courteous, and timely manner. Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests. Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue. Recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings. Pro-actively maintaining knowledge and updating themselves on all products and competitors hardware/software products. Initial and on-going training will be provided as necessary. Develop and maintain accounts of correspondence and other technical support records. To handle customers complaints with a strong focus on customers satisfaction and a view to anticipate them and prevent them. To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved. To submit technical escalations as per internal process to facilitate resolution to customers' issues. Skills & Experience: Fluent in English and French to business standards (verbal and written). Working knowledge of Computer Networks and a proficient knowledge of PC Architecture A minimum of 1 year's previous experience in providing second level technical support by phone or chat Excellent communication skills Excellent organizational skills Multi-tasking skills essential and ability to prioritise own workload Active team player Ability to use discretion and independent judgment Positive working attitude Strong focus on Customer Service Benefits: Discretionary bonus scheme Generous employee pension contribution Life insurance Permanent health insurance 24 days holiday (plus bank holidays) Private medical, worldwide travel and dental insurance Subsidised travel Health screening Gym membership Employee assistance programme Childcare allowance Enhanced maternity/paternity Training and development opportunities Company events Free tea/coffee and subsidised vending/lunches
May 02, 2024
Full time
French Speaking Technical Support Location: Sunbury-on-Thames Salary: £27,500 - £29,500 + Bonus + Benefits Hours: Mon-Thu 8am - 5pm, Fri 8am - 3pm (HYBRID: Monday and Friday work from home) My client based in Sunbury on Thames is looking for a Technical Support Specialist who is fluent in French & English. You will be responsible for assisting customers with product questions and problems via phone, email and live chat. Responsibilities: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions. Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. These are to be dealt with in a professional, courteous, and timely manner. Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests. Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue. Recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings. Pro-actively maintaining knowledge and updating themselves on all products and competitors hardware/software products. Initial and on-going training will be provided as necessary. Develop and maintain accounts of correspondence and other technical support records. To handle customers complaints with a strong focus on customers satisfaction and a view to anticipate them and prevent them. To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved. To submit technical escalations as per internal process to facilitate resolution to customers' issues. Skills & Experience: Fluent in English and French to business standards (verbal and written). Working knowledge of Computer Networks and a proficient knowledge of PC Architecture A minimum of 1 year's previous experience in providing second level technical support by phone or chat Excellent communication skills Excellent organizational skills Multi-tasking skills essential and ability to prioritise own workload Active team player Ability to use discretion and independent judgment Positive working attitude Strong focus on Customer Service Benefits: Discretionary bonus scheme Generous employee pension contribution Life insurance Permanent health insurance 24 days holiday (plus bank holidays) Private medical, worldwide travel and dental insurance Subsidised travel Health screening Gym membership Employee assistance programme Childcare allowance Enhanced maternity/paternity Training and development opportunities Company events Free tea/coffee and subsidised vending/lunches
Lead Software Engineer - .NET This award-winning specialist UK Financial Services Company are seeking an experienced Software Engineer Lead within a role that provides the opportunity to make a real difference in a time of planned growth within the organisation. Reporting into the Software Engineering Manager, you will be leading the build, configuration and maintenance of internally developed applications and products in an environment that is currently going through a substantial technology migration from on-premise to the Cloud. As the Lead Engineer, you will bring your experience and technical knowledge providing technical influence and leadership to drive maturity in a CI/CD/DevSecOps, test automation environment, ensuring best practice and continuous improvement within the Software Engineering Teams, providing technical mentoring and coaching, whilst supporting the Software Engineering Managers with capability management, governance and running of technical training workshops in a highly collaborative environment. Key Activities Define implementation options for technical change (at and above the Epic level) and translate technical change Epics into Features for Engineering teams incorporating security, performance, availability, supportability (including upgrades), maintainability and roadmap progression aspects. Lead and drive refinement of technical Features with Software Engineering teams Lead the technical planning and coordination of multi-team/complex production releases/deployments. Support Engineering teams, where required, with single-team production releases/deployments. Support Software Engineering Managers with root cause analysis and identifying continual improvement opportunities in production release capability and reliability. Support Software Engineering teams with technical problem solving, incident resolution and technical thought leadership as required to support progression of day-to-day Engineering team activity. Use technical mentoring & coaching techniques to enable Software Engineering teams to gain technical confidence and competence lifting team capability and self-sufficiency over time. Support Software Engineering Mangers to foster innovation within teams and introduce new ways of working by embracing, role modelling and driving a DevSecOps/CALMS model culture within teams. Deriving Features from Epics (that require Engineering delivery) and leading refinement sessions with Engineering teams. Participating in Engineering team Agile ceremonies such as stand-ups, refinement and planning. Supporting Software Engineering Managers in refining and embedding Engineering roadmaps within teams and supporting governance and risk tasks. Skills, Experience, and Qualifications Demonstrable skills in the following: Microsoft .NET development stack JAM development stack DevOps, Continuous Integration and Continuous Delivery (Azure DevOps preferrable) Microsoft Azure SaaS/PaaS capabilities Containerisation (Docker/K8s) Microsoft Dynamics 365 Excellent technical thought leadership, negotiation and influencing skills Excellent verbal/written communication and interpersonal skills, with the ability to present and communicate complex technical concepts as simple to understand commercial outcomes Excellent technical coaching and mentoring skills Excellent problem analysis and resolution skills Strong knowledge of technical excellence practice and DevOps/CALMS methodologies Understanding of Agile delivery processes/methodologies Understanding of business processes Proven technical thought leadership and DevOps/CALMS best practice Proven experience of developing and deploying scalable, secure and highly available cloud applications Proven experience of embedding security, performance, availability and maintainability aspects in delivery This is a hybrid role with a requirement of two days a week in the office. An outstanding opportunity awaits. Apply now!
May 02, 2024
Full time
Lead Software Engineer - .NET This award-winning specialist UK Financial Services Company are seeking an experienced Software Engineer Lead within a role that provides the opportunity to make a real difference in a time of planned growth within the organisation. Reporting into the Software Engineering Manager, you will be leading the build, configuration and maintenance of internally developed applications and products in an environment that is currently going through a substantial technology migration from on-premise to the Cloud. As the Lead Engineer, you will bring your experience and technical knowledge providing technical influence and leadership to drive maturity in a CI/CD/DevSecOps, test automation environment, ensuring best practice and continuous improvement within the Software Engineering Teams, providing technical mentoring and coaching, whilst supporting the Software Engineering Managers with capability management, governance and running of technical training workshops in a highly collaborative environment. Key Activities Define implementation options for technical change (at and above the Epic level) and translate technical change Epics into Features for Engineering teams incorporating security, performance, availability, supportability (including upgrades), maintainability and roadmap progression aspects. Lead and drive refinement of technical Features with Software Engineering teams Lead the technical planning and coordination of multi-team/complex production releases/deployments. Support Engineering teams, where required, with single-team production releases/deployments. Support Software Engineering Managers with root cause analysis and identifying continual improvement opportunities in production release capability and reliability. Support Software Engineering teams with technical problem solving, incident resolution and technical thought leadership as required to support progression of day-to-day Engineering team activity. Use technical mentoring & coaching techniques to enable Software Engineering teams to gain technical confidence and competence lifting team capability and self-sufficiency over time. Support Software Engineering Mangers to foster innovation within teams and introduce new ways of working by embracing, role modelling and driving a DevSecOps/CALMS model culture within teams. Deriving Features from Epics (that require Engineering delivery) and leading refinement sessions with Engineering teams. Participating in Engineering team Agile ceremonies such as stand-ups, refinement and planning. Supporting Software Engineering Managers in refining and embedding Engineering roadmaps within teams and supporting governance and risk tasks. Skills, Experience, and Qualifications Demonstrable skills in the following: Microsoft .NET development stack JAM development stack DevOps, Continuous Integration and Continuous Delivery (Azure DevOps preferrable) Microsoft Azure SaaS/PaaS capabilities Containerisation (Docker/K8s) Microsoft Dynamics 365 Excellent technical thought leadership, negotiation and influencing skills Excellent verbal/written communication and interpersonal skills, with the ability to present and communicate complex technical concepts as simple to understand commercial outcomes Excellent technical coaching and mentoring skills Excellent problem analysis and resolution skills Strong knowledge of technical excellence practice and DevOps/CALMS methodologies Understanding of Agile delivery processes/methodologies Understanding of business processes Proven technical thought leadership and DevOps/CALMS best practice Proven experience of developing and deploying scalable, secure and highly available cloud applications Proven experience of embedding security, performance, availability and maintainability aspects in delivery This is a hybrid role with a requirement of two days a week in the office. An outstanding opportunity awaits. Apply now!
German Speaking Technical Support Location: Sunbury-on-Thames Salary: £27,500 - £29,500 + Bonus + Benefits Hours: Mon - Thu 8am - 5pm, Fri 8am - 3pm (HYBRID: Working from home Mondays and Fridays) My client based in Sunbury on Thames is looking for a Technical Support Specialist who is fluent in German & English. You will be responsible for assisting customers with product questions and problems via phone, email and live chat. Duties: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions. Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. These are to be dealt with in a professional, courteous, and timely manner. Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests. Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue. Recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings. Pro-actively maintaining knowledge and updating themselves on all products and competitors hardware/software products. Initial and on-going training will be provided as necessary. Develop and maintain accounts of correspondence and other technical support records. To handle customers complaints with a strong focus on customers satisfaction and a view to anticipate them and prevent them. To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved. Person Specification: Fluent in English & German (verbal & written). Working knowledge of Computer Networks and a proficient knowledge of PC Architecture. Minimum of 1 years experience in providing second level technical support by phone or chat. Any other additional European language e.g. Spanish, Italian, French are highly desirable. Excellent communication and organisational skills. Able to multi-task and prioritise own workload. Team player and positive working attitude. Benefits: Discretionary bonus scheme. Generous employee pension contribution. Life insurance. Permanent health insurance. 24 days holiday (plus bank holidays) Private medical, worldwide travel and dental insurance. Subsidised travel. Health screening. Gym membership. Employee assistance programme. Childcare allowance. Enhanced maternity/paternity. Training and development opportunities. Company events. Free tea/coffee and subsidised vending/lunches.
May 02, 2024
Full time
German Speaking Technical Support Location: Sunbury-on-Thames Salary: £27,500 - £29,500 + Bonus + Benefits Hours: Mon - Thu 8am - 5pm, Fri 8am - 3pm (HYBRID: Working from home Mondays and Fridays) My client based in Sunbury on Thames is looking for a Technical Support Specialist who is fluent in German & English. You will be responsible for assisting customers with product questions and problems via phone, email and live chat. Duties: Handle customer requests from distributors, resellers and end users regarding technical issues and product questions. Technical requests are received in the form of email, Web Form, Live Chat, social media or from other departments. These are to be dealt with in a professional, courteous, and timely manner. Manage the Technical Support CRM requests ensuring that a 24-hour response is achieved. A 2-hour response is required on some high-profile requests. Resolve customer queries by gathering appropriate information from the customer, then researching and resolving the issue. Recreate customer problems in-house and perform tests to ascertain the cause of the problem, resolving the issue then documenting the findings. Pro-actively maintaining knowledge and updating themselves on all products and competitors hardware/software products. Initial and on-going training will be provided as necessary. Develop and maintain accounts of correspondence and other technical support records. To handle customers complaints with a strong focus on customers satisfaction and a view to anticipate them and prevent them. To provide regular and timely updates to customers about their pending case, liaising with all stakeholders involved. Person Specification: Fluent in English & German (verbal & written). Working knowledge of Computer Networks and a proficient knowledge of PC Architecture. Minimum of 1 years experience in providing second level technical support by phone or chat. Any other additional European language e.g. Spanish, Italian, French are highly desirable. Excellent communication and organisational skills. Able to multi-task and prioritise own workload. Team player and positive working attitude. Benefits: Discretionary bonus scheme. Generous employee pension contribution. Life insurance. Permanent health insurance. 24 days holiday (plus bank holidays) Private medical, worldwide travel and dental insurance. Subsidised travel. Health screening. Gym membership. Employee assistance programme. Childcare allowance. Enhanced maternity/paternity. Training and development opportunities. Company events. Free tea/coffee and subsidised vending/lunches.
The Role: PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK's fastest growing insurance businesses. The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility.The role will be working alongside the in-house Software Development team, Application Change team and external application vendors to deliver Application support. The successful candidate must be able to communicate across business units, build relationships with technical and non-technical stakeholders, and effectively support applications.Informal on call is required. Attractive pay incentives are offered, along with a company smart phone that can be used for personal use.This role will offer the successful candidate learning and development opportunities along with the ability to undertake professional qualifications. You will be provided with a supportive environment for your professional development and growth. Key Responsibilities Act as the first point of call for all Application support issues ranging from 1st line to 2nd line Resolve issues, troubleshoot, test and train users on multiple CRM systems using privileged access Diagnose and resolve software incidents which occur, managing communication out to the business Assist all end users with any software related issues when called upon Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other areas of PIB where necessary Accurately record, update and document requests using the Application Support helpdesk system Update and create knowledge-base articles to document application support Assisting in project activities Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the support process. Work in compliance and alignment with the Application Support processes. Perform other duties required by the Application Support Manager or other senior management which are not included above, but which will be consistent with the role. Experience Essential Experience working in a IT/Application support environment/team Excellent communication skills and experience working with Technical and Business stakeholders Excellent problem-solving skills and attention to detail Thrives on issue resolution and demonstrates a "can-do" attitude Able to effectively manage own workload Strong interpersonal skills Good written and oral communication skills Ability to challenge on a technical level when required. Enthusiastic, driven, self-motivated with a focus on quality and delivering value Creative, co-operative and collaborative Desirable Degree in IT or similar experience Intermediate database administration skills Understanding and experience in using appropriate tooling; e.g. Jira, Confluence Understanding of data protection risk and knowledge of the UK GDPR. Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments. Further information As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
May 02, 2024
Full time
The Role: PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK's fastest growing insurance businesses. The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility.The role will be working alongside the in-house Software Development team, Application Change team and external application vendors to deliver Application support. The successful candidate must be able to communicate across business units, build relationships with technical and non-technical stakeholders, and effectively support applications.Informal on call is required. Attractive pay incentives are offered, along with a company smart phone that can be used for personal use.This role will offer the successful candidate learning and development opportunities along with the ability to undertake professional qualifications. You will be provided with a supportive environment for your professional development and growth. Key Responsibilities Act as the first point of call for all Application support issues ranging from 1st line to 2nd line Resolve issues, troubleshoot, test and train users on multiple CRM systems using privileged access Diagnose and resolve software incidents which occur, managing communication out to the business Assist all end users with any software related issues when called upon Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other areas of PIB where necessary Accurately record, update and document requests using the Application Support helpdesk system Update and create knowledge-base articles to document application support Assisting in project activities Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the support process. Work in compliance and alignment with the Application Support processes. Perform other duties required by the Application Support Manager or other senior management which are not included above, but which will be consistent with the role. Experience Essential Experience working in a IT/Application support environment/team Excellent communication skills and experience working with Technical and Business stakeholders Excellent problem-solving skills and attention to detail Thrives on issue resolution and demonstrates a "can-do" attitude Able to effectively manage own workload Strong interpersonal skills Good written and oral communication skills Ability to challenge on a technical level when required. Enthusiastic, driven, self-motivated with a focus on quality and delivering value Creative, co-operative and collaborative Desirable Degree in IT or similar experience Intermediate database administration skills Understanding and experience in using appropriate tooling; e.g. Jira, Confluence Understanding of data protection risk and knowledge of the UK GDPR. Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments. Further information As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Senior SWIFT Configuration Analyst for one of their banking sector Clients based in London (Hybrid) IR35: This role is inside of IR35 Candidate must be eligible for SC Minimum Requirement: Demonstrable specialist experience of the following SWIFT products: Alliance Connect/ Alliance Gateway/ Alliance Web Platform/ SWIFT Alliance Messaging Hub/ HSM/ Transaction Delivery Agent Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support the Bank's production and UAT financial messaging systems. Provide daily support of the Client's operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
May 02, 2024
Full time
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Senior SWIFT Configuration Analyst for one of their banking sector Clients based in London (Hybrid) IR35: This role is inside of IR35 Candidate must be eligible for SC Minimum Requirement: Demonstrable specialist experience of the following SWIFT products: Alliance Connect/ Alliance Gateway/ Alliance Web Platform/ SWIFT Alliance Messaging Hub/ HSM/ Transaction Delivery Agent Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support the Bank's production and UAT financial messaging systems. Provide daily support of the Client's operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise support Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging * Excellent knowledge of Red Hat Network Satellite for system management and performance reporting * Provide support for L2 and L3 Operational activities & troubleshooting * Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments * Demonstrate the ability to methodically work through issues * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in customer meetings * Red Hat Certified Engineer or other Red Hat/Linux related certification * To manage a range of Linux technology's RHLE, RHNS, Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site * Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity * RHLE High availability including clustering, fencing and unfencing if you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
May 02, 2024
Contractor
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise support Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure Support Engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial. The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential. DETAILED JOB DESCRIPTION: * Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging * Excellent knowledge of Red Hat Network Satellite for system management and performance reporting * Provide support for L2 and L3 Operational activities & troubleshooting * Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments * Demonstrate the ability to methodically work through issues * Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills * Achieve high levels of customer satisfaction * Author processes and working instructions * Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required * Represent the 3rd line team from a Linux perspective in customer meetings * Red Hat Certified Engineer or other Red Hat/Linux related certification * To manage a range of Linux technology's RHLE, RHNS, Kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site * Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity * RHLE High availability including clustering, fencing and unfencing if you have the skills required please apply now. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
We are seeking an experienced senior configuration analyst. From a service perspective, the team are responsible for maintaining and supporting the Bank's SWIFT product estate which underpin critical financial services. The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle Team Working Engage with multiple stakeholders both internally and externally Ensure team standards and processes are adhered to Proactively contribute and update system/process documentation Consistently demonstrate bank values in day to day work, namely being: collaborative, inclusive, empowering, decisive and open Adopt the Service First culture If you feel you have the skills and experience needed for this role; please do apply now.
May 02, 2024
Contractor
We are seeking an experienced senior configuration analyst. From a service perspective, the team are responsible for maintaining and supporting the Bank's SWIFT product estate which underpin critical financial services. The ideal candidate will have: Demonstrable specialist experience of the following SWIFT products Alliance Connect Alliance Gateway Alliance Web Platform SWIFT Alliance Messaging Hub HSM Key areas of responsibility are: Technical Display an ability to provide technical leadership for the development and support of SWIFT services Use their technical and business experience to support production and UAT financial messaging systems. Provide daily support of operational Live and UAT financial messaging systems; monitoring performance and ensure full and rapid problem resolution. Provide out of hours support, including bank holidays Deliver high quality software components and documentation which conform to FMS guidelines and standards. Coordinate operational activity for a set of systems/services. This will include (but is not limited to) failover and backup tests, pen test response/remediation, audit actions, risk and threat registers and security reviews. Apply analytical and problem solving skills to incidents, requests and problems (as defined by ITIL) Triage calls as they arrive, making initial assessments around impact and urgency to derive priority Proactively manage major/significant IT incidents. Service Improvement Proactively seek out system improvements that result in a reduction in support calls Implement process changes that improve the service delivered to the business Identify improvements that result in increased team performance against Technology's SLA Empower first line colleagues and the business to be able to resolve incidents and requests earlier in the life cycle Team Working Engage with multiple stakeholders both internally and externally Ensure team standards and processes are adhered to Proactively contribute and update system/process documentation Consistently demonstrate bank values in day to day work, namely being: collaborative, inclusive, empowering, decisive and open Adopt the Service First culture If you feel you have the skills and experience needed for this role; please do apply now.