The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. TP ICAP's Fusion platform is a multi-asset liquidity platform that is driving the transition of TP ICAP's Global Broking business from voice to electronic protocols. The platform enables clients to smoothly access TP ICAP's liquidity pools across all products, asset classes, brands and regions. It has been recognized as the OTC trading platform of the year by Risk Magazine Role Overview This role sits within the Fusion Platform team that is part of Global Broking division. The role encompasses the elicitation and communication of requirements for changes to Technology systems supporting the Fusion Platform. Role Responsibilities • Lead in the analysis of stakeholder objectives and produce clear documentation of requirements for Technology projects, including large scale and high priority business initiatives • Proactively ensure project requirements are captured and signed off by key senior Business and Technology stakeholders • Coordinate, hold and lead requirements gathering and process definition workshops with the business. Monitor, track issues, risks and dependencies on analysis and requirements work • Challenge stakeholders or other Technology teams where requirements or solutions are not in line with wider strategy, or lead to increased risk • Contribute to the definition of business architecture and business solution design • Act as a subject matter expert, actively contribute to decision making, identifying issues and shaping Business solutions • Work with Solution Architects and Development teams to transform business requirements into technical solutions • Understand and challenge requirements; proactively raise risks and issues to the Project Manager where identified • Define and manage User Acceptance Testing and end user training • Ensure that appropriate levels of service are provided to meet current and future business needs • Take responsibility for the quality of Business Analysis work within the same business line, peer review work and provide feedback • Actively coach and mentor other Business Analysts; providing guidance in best practices and ways of working • Contribute in the wider Business Analysis practice; help to improve processes and ways of working, actively contribute to developing in templates, methodologies and tools, and sharing knowledge and ideas with the wider Business Analysis community • Manage ad-hoc tasks as required Experience / Competences Essential • A good understanding of the front-to-back trade lifecycle, including client facing UI, trading, middle/back-office (booking, clearing), on-boarding, and reference data • Understanding of the full project life cycle from requirements capture through to implementation and delivery • Proven experience operating as a Senior Business Analyst in Financial Services Technology, ideally within an Agile development environment • Experience of using agile tooling to support team delivery • Experience of using design tools e.g. Figma to make Mock-ups to communicate concepts to the development team or Stakeholders Desired • Experience of delivering platforms and services across multiple teams • Experience of multi-year projects from inception to maintenance • Experience of mentoring colleagues and supporting colleague growth and advancement • Experience of Financial Messaging e.g. XML, FIX • Authentication Services and APIs e.g. OAuth2, Okta • Cloud Services e.g. AWS Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London
May 02, 2024
Full time
The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. TP ICAP's Fusion platform is a multi-asset liquidity platform that is driving the transition of TP ICAP's Global Broking business from voice to electronic protocols. The platform enables clients to smoothly access TP ICAP's liquidity pools across all products, asset classes, brands and regions. It has been recognized as the OTC trading platform of the year by Risk Magazine Role Overview This role sits within the Fusion Platform team that is part of Global Broking division. The role encompasses the elicitation and communication of requirements for changes to Technology systems supporting the Fusion Platform. Role Responsibilities • Lead in the analysis of stakeholder objectives and produce clear documentation of requirements for Technology projects, including large scale and high priority business initiatives • Proactively ensure project requirements are captured and signed off by key senior Business and Technology stakeholders • Coordinate, hold and lead requirements gathering and process definition workshops with the business. Monitor, track issues, risks and dependencies on analysis and requirements work • Challenge stakeholders or other Technology teams where requirements or solutions are not in line with wider strategy, or lead to increased risk • Contribute to the definition of business architecture and business solution design • Act as a subject matter expert, actively contribute to decision making, identifying issues and shaping Business solutions • Work with Solution Architects and Development teams to transform business requirements into technical solutions • Understand and challenge requirements; proactively raise risks and issues to the Project Manager where identified • Define and manage User Acceptance Testing and end user training • Ensure that appropriate levels of service are provided to meet current and future business needs • Take responsibility for the quality of Business Analysis work within the same business line, peer review work and provide feedback • Actively coach and mentor other Business Analysts; providing guidance in best practices and ways of working • Contribute in the wider Business Analysis practice; help to improve processes and ways of working, actively contribute to developing in templates, methodologies and tools, and sharing knowledge and ideas with the wider Business Analysis community • Manage ad-hoc tasks as required Experience / Competences Essential • A good understanding of the front-to-back trade lifecycle, including client facing UI, trading, middle/back-office (booking, clearing), on-boarding, and reference data • Understanding of the full project life cycle from requirements capture through to implementation and delivery • Proven experience operating as a Senior Business Analyst in Financial Services Technology, ideally within an Agile development environment • Experience of using agile tooling to support team delivery • Experience of using design tools e.g. Figma to make Mock-ups to communicate concepts to the development team or Stakeholders Desired • Experience of delivering platforms and services across multiple teams • Experience of multi-year projects from inception to maintenance • Experience of mentoring colleagues and supporting colleague growth and advancement • Experience of Financial Messaging e.g. XML, FIX • Authentication Services and APIs e.g. OAuth2, Okta • Cloud Services e.g. AWS Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - 135 Bishopsgate - London
Job Description We're looking for a Development DBA to join our IT Systems Integration team in Leighton Buzzard or Milton Keynes supporting our business and IT departments. This role will be an expansion to an already existing well established team of DBAs/Engineers and Analysts ready to support the Group's expansion.You will be working with some very talented people who are always looking to move forward with the latest and greatest technology, this role will demand great attention to detail and an analytical mind-set. It will be a chance for someone who is looking to get into the data world or expand on their analytical knowledge and mind-set with a new challenge. Key Responsibility: Senior Technical advisor and T-SQL Development champion. Managing and maintaining the Connells Group Database Environment. Working closing with IT Development teams and Production DBAs on troubleshooting Production systems. Work within the Infrastructure & Architecture team as a SQL Developer. Owning the SQL performance enhancement projects for the group. Understanding the in-house application architecture. Liaising with 3 rd parties to solve problems with bespoke systems. Working on major projects. Enforcing group security controls and best practices. Documenting and implementing all SQL configuration change. Assist DBA's with SQL related issues. Development of data collection processes. Skills Required: Excellent knowledge of T-SQL and SQL Development best practices. Minimum 5 years SQL Developer experience. Excellent working knowledge of full Microsoft SQL Server stack (SSAS, SSIS, and SSRS). Understanding Development methodologies and ITIL processes. Advanced monitoring skills across multiple technologies. Understanding of SQL Server architecture to Microsoft standards. Exposure to automation deployment tools such as Azure DevOps, OctopusDeploy. Knowledge of best practices and IT operations in an always-on, HADR (High Availability Disaster Recovery). Desirable Skills: Ability to read and understand Programming languages: C# &; Python. Cloud services: Azure SaaS, PaaS, IaaS. Worked with Azure Data Platforms: Azure Data Factory & Azure Fabric Strong working knowledge of PowerShell. Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.CF00395
May 02, 2024
Full time
Job Description We're looking for a Development DBA to join our IT Systems Integration team in Leighton Buzzard or Milton Keynes supporting our business and IT departments. This role will be an expansion to an already existing well established team of DBAs/Engineers and Analysts ready to support the Group's expansion.You will be working with some very talented people who are always looking to move forward with the latest and greatest technology, this role will demand great attention to detail and an analytical mind-set. It will be a chance for someone who is looking to get into the data world or expand on their analytical knowledge and mind-set with a new challenge. Key Responsibility: Senior Technical advisor and T-SQL Development champion. Managing and maintaining the Connells Group Database Environment. Working closing with IT Development teams and Production DBAs on troubleshooting Production systems. Work within the Infrastructure & Architecture team as a SQL Developer. Owning the SQL performance enhancement projects for the group. Understanding the in-house application architecture. Liaising with 3 rd parties to solve problems with bespoke systems. Working on major projects. Enforcing group security controls and best practices. Documenting and implementing all SQL configuration change. Assist DBA's with SQL related issues. Development of data collection processes. Skills Required: Excellent knowledge of T-SQL and SQL Development best practices. Minimum 5 years SQL Developer experience. Excellent working knowledge of full Microsoft SQL Server stack (SSAS, SSIS, and SSRS). Understanding Development methodologies and ITIL processes. Advanced monitoring skills across multiple technologies. Understanding of SQL Server architecture to Microsoft standards. Exposure to automation deployment tools such as Azure DevOps, OctopusDeploy. Knowledge of best practices and IT operations in an always-on, HADR (High Availability Disaster Recovery). Desirable Skills: Ability to read and understand Programming languages: C# &; Python. Cloud services: Azure SaaS, PaaS, IaaS. Worked with Azure Data Platforms: Azure Data Factory & Azure Fabric Strong working knowledge of PowerShell. Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.CF00395
IT Business Analyst - Hybrid, Edinburgh Up to £60,000 + benefits (bonus etc) Head Resourcing are working with a Fintech company who are looking for an experienced IT Business Analyst to join the team. With a 30+ year history they are at the forefront of technology and offer great development opportunities. The successful applicant will join a dedicated and passionate team responsible for the development and support of our web-based services. This is a hybrid role with one day per week in the office based just outside Edinburgh with the rest of the week working from home. Key Responsibilities and Deliverables The successful applicant must possess relevant and demonstrable experience in the following areas: Be able to comfortably work under your own initiative but also as part of wider project and / or functional teams to develop and deliver client specific solutions - ensuring that the end solution is not only of the highest quality but is also fit for purpose. Provide accurate estimates for all analysis activities to assist with estimating project costs / timescales. Deliver analysis activities to the budget, timescales and quality criteria of the relevant development project or maintenance release through the complete lifecycle (and during the post release warranty period). Gather and document business requirements (both general requirements - relating to business policies, standards and needs - and technical requirements - relating to technical policies and / or constraints) and transform them into detailed business / functional and non-functional / operational requirements. Analyse, review, and improve existing business analysis artefacts and processes (e.g. models, diagrams, interface specifications, documentation) or create and maintain these artefacts, if they do not already exist. Collate and review existing requirements, assess status of deliverables through information gathering and gap analysis and identify new / enhanced requirements. Along with the project / programme manager and the Head of Business Analysis, participate in and enforce the Change Management / Change Control Process. Be able to balance workload across a number of different services. Operate as a key liaison between client and technical teams with a particular focus on translating business requirements from internal / external users into the information needed by developers and / or database analysts (DBA) and review any technical documentation produced by the technical team members. Review and / or assist testers with the development of test cases, test scripts and test accounts. Along with testers and internal / external project stakeholders, evaluate and approve delivered solutions for deployment into system test (SYS), user acceptance test (UAT) and production environments. Essential Skills and Experience The successful applicant must have experience in the following areas: Advanced oral and written communication skills - including expertise in delivering presentations / demonstrations and facilitating / participating in workshops, often involving the various working groups for the services that the Business Analysis functional area supports. Provide guidance / support to less experienced business analysts Peer review documentation produced by less experienced business analysts. Assist with scoping and feasibility exercises. Assist with the preparation of business cases. Ability to communicate well and form strong working relationships within and across teams / departments / organisations - e.g. peers, managers and senior managers. Extensive problem solving abilities. Skills in translating complex business requirements (both general and technical) into high quality functional and non-functional requirements that the required solution needs to provide. Ability to work independently - with minimal supervision - as well as work collaboratively to identify, understand and document non-functional requirements (e.g. having awareness of system, infrastructure, and security considerations but consulting with subject matter experts (SMEs) when necessary). Experience in dealing with stakeholders at various levels, including senior management. Knowledge of User Experience / User Interface design considerations. Experience of documenting user journeys, analysing use cases and defining process models using an industry standard graphical modelling language like Unified Modelling Language (UML). Additional/Desirable Skills and Experience Although not essential, additional skills/experience in any of the following areas are also beneficial: Experience in the Financial Services industry - preferably with a working knowledge of the Life and Pensions and/or Fund Management sectors. Working knowledge of data models and database principles. Awareness of Project Management methodologies and activities. Appreciation of web-based technologies. The ability to perform data analysis using scripting languages (e.g. SQL) and / or advanced Excel skills would be of benefit. Experience of XML messaging. Experience of Management Information / Reporting. Experience of user interface (UI) and / or user experience (UX) design.
May 02, 2024
Full time
IT Business Analyst - Hybrid, Edinburgh Up to £60,000 + benefits (bonus etc) Head Resourcing are working with a Fintech company who are looking for an experienced IT Business Analyst to join the team. With a 30+ year history they are at the forefront of technology and offer great development opportunities. The successful applicant will join a dedicated and passionate team responsible for the development and support of our web-based services. This is a hybrid role with one day per week in the office based just outside Edinburgh with the rest of the week working from home. Key Responsibilities and Deliverables The successful applicant must possess relevant and demonstrable experience in the following areas: Be able to comfortably work under your own initiative but also as part of wider project and / or functional teams to develop and deliver client specific solutions - ensuring that the end solution is not only of the highest quality but is also fit for purpose. Provide accurate estimates for all analysis activities to assist with estimating project costs / timescales. Deliver analysis activities to the budget, timescales and quality criteria of the relevant development project or maintenance release through the complete lifecycle (and during the post release warranty period). Gather and document business requirements (both general requirements - relating to business policies, standards and needs - and technical requirements - relating to technical policies and / or constraints) and transform them into detailed business / functional and non-functional / operational requirements. Analyse, review, and improve existing business analysis artefacts and processes (e.g. models, diagrams, interface specifications, documentation) or create and maintain these artefacts, if they do not already exist. Collate and review existing requirements, assess status of deliverables through information gathering and gap analysis and identify new / enhanced requirements. Along with the project / programme manager and the Head of Business Analysis, participate in and enforce the Change Management / Change Control Process. Be able to balance workload across a number of different services. Operate as a key liaison between client and technical teams with a particular focus on translating business requirements from internal / external users into the information needed by developers and / or database analysts (DBA) and review any technical documentation produced by the technical team members. Review and / or assist testers with the development of test cases, test scripts and test accounts. Along with testers and internal / external project stakeholders, evaluate and approve delivered solutions for deployment into system test (SYS), user acceptance test (UAT) and production environments. Essential Skills and Experience The successful applicant must have experience in the following areas: Advanced oral and written communication skills - including expertise in delivering presentations / demonstrations and facilitating / participating in workshops, often involving the various working groups for the services that the Business Analysis functional area supports. Provide guidance / support to less experienced business analysts Peer review documentation produced by less experienced business analysts. Assist with scoping and feasibility exercises. Assist with the preparation of business cases. Ability to communicate well and form strong working relationships within and across teams / departments / organisations - e.g. peers, managers and senior managers. Extensive problem solving abilities. Skills in translating complex business requirements (both general and technical) into high quality functional and non-functional requirements that the required solution needs to provide. Ability to work independently - with minimal supervision - as well as work collaboratively to identify, understand and document non-functional requirements (e.g. having awareness of system, infrastructure, and security considerations but consulting with subject matter experts (SMEs) when necessary). Experience in dealing with stakeholders at various levels, including senior management. Knowledge of User Experience / User Interface design considerations. Experience of documenting user journeys, analysing use cases and defining process models using an industry standard graphical modelling language like Unified Modelling Language (UML). Additional/Desirable Skills and Experience Although not essential, additional skills/experience in any of the following areas are also beneficial: Experience in the Financial Services industry - preferably with a working knowledge of the Life and Pensions and/or Fund Management sectors. Working knowledge of data models and database principles. Awareness of Project Management methodologies and activities. Appreciation of web-based technologies. The ability to perform data analysis using scripting languages (e.g. SQL) and / or advanced Excel skills would be of benefit. Experience of XML messaging. Experience of Management Information / Reporting. Experience of user interface (UI) and / or user experience (UX) design.
Azure FinOps Analyst Salary: National ranging from £51,200 - £70,700 and London from £56,400 - £80,600 Job Location : London/Leeds/Edinburgh (Hybrid 40% Work from Office) The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting . Are you interested in joining a team at the forefront of operations, supporting all end users and partners in their day-to-day activities, and managing the FCA's end user services and associated suppliers? The team/department End User Compute provides change and run for a broad range of application and infrastructure services. We work in small cross functional, self-organising and autonomous teams, passionate about delivering value and having fun. What you will be doing (the role) The Azure FinOps Analyst sits in the End User Compute (EUC) Product Group and is responsible for monitoring Azure Cloud infrastructure and its usage, seeking to optimize value for the FCA. The role will drive FinOps best practices in the organization through education, standardization, and collaboration. The role will focus on monitoring and control, cost optimization and risk avoidance across the FCA's Azure estate. Key responsibilities include: Defining processes and delivering services in relation to product financial operations, monitoring costs to ensure adherence to standards and optimal configuration Proactively controlling costs and avoiding unnecessary and unexpected expenditure through the setting and enforcement of appropriate polices, processes and operational guardrails Building dashboards, forecasts and reporting on key metrics required to enable business-based decision making The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Experience in managing the cost/usage of Cloud infrastructure Experience in financial reporting and analysis Essential Knowledge of Azure Cloud concepts Role-specific know-how, transferrable skills, elements of core skills and behaviours that are essential to the role, referring to our Capability Framework as a source of information to help you design your criteria Proven experience in process optimization and Cloud cost and usage management Proficiency in financial modelling, budgeting, and forecasting, preferably using PowerBI Knowledge of Azure cloud concepts, Infrastructure as code, Azure Virtual devices, storage, networking, messaging, configuration, performance, and health. Azure account management, IAM, secrets, tagging and cost management, service catalogue and self-service concepts Security and compliance controls and tooling used by regulated enterprises, high availability and resiliency concepts for cloud infrastructure and applications Knowledge of and ability to make recommendations on FinOps tooling Highly analytical, able to take data from several sources and provide insight and analysis, seeking ways to improve upon reporting and data gathering Commercial acumen, able to interpret contracts and agreements with 3rd parties, identify opportunities for improvements to contractual terms to ensure best value and long-term relations with suppliers About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. Useful information Applications for this role close at 23:59 on 8th May 2024 This role is graded as Senior Associate - Regulatory The assessment process comprises a first stage technical interview to discuss your FinOps experience and knowledge of Azure Cloud concepts. This will be followed by a competency-based interview. The final stage is a fireside chat to enable you to ask any final questions and meet further members of the team. If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
May 01, 2024
Full time
Azure FinOps Analyst Salary: National ranging from £51,200 - £70,700 and London from £56,400 - £80,600 Job Location : London/Leeds/Edinburgh (Hybrid 40% Work from Office) The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting . Are you interested in joining a team at the forefront of operations, supporting all end users and partners in their day-to-day activities, and managing the FCA's end user services and associated suppliers? The team/department End User Compute provides change and run for a broad range of application and infrastructure services. We work in small cross functional, self-organising and autonomous teams, passionate about delivering value and having fun. What you will be doing (the role) The Azure FinOps Analyst sits in the End User Compute (EUC) Product Group and is responsible for monitoring Azure Cloud infrastructure and its usage, seeking to optimize value for the FCA. The role will drive FinOps best practices in the organization through education, standardization, and collaboration. The role will focus on monitoring and control, cost optimization and risk avoidance across the FCA's Azure estate. Key responsibilities include: Defining processes and delivering services in relation to product financial operations, monitoring costs to ensure adherence to standards and optimal configuration Proactively controlling costs and avoiding unnecessary and unexpected expenditure through the setting and enforcement of appropriate polices, processes and operational guardrails Building dashboards, forecasts and reporting on key metrics required to enable business-based decision making The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Experience in managing the cost/usage of Cloud infrastructure Experience in financial reporting and analysis Essential Knowledge of Azure Cloud concepts Role-specific know-how, transferrable skills, elements of core skills and behaviours that are essential to the role, referring to our Capability Framework as a source of information to help you design your criteria Proven experience in process optimization and Cloud cost and usage management Proficiency in financial modelling, budgeting, and forecasting, preferably using PowerBI Knowledge of Azure cloud concepts, Infrastructure as code, Azure Virtual devices, storage, networking, messaging, configuration, performance, and health. Azure account management, IAM, secrets, tagging and cost management, service catalogue and self-service concepts Security and compliance controls and tooling used by regulated enterprises, high availability and resiliency concepts for cloud infrastructure and applications Knowledge of and ability to make recommendations on FinOps tooling Highly analytical, able to take data from several sources and provide insight and analysis, seeking ways to improve upon reporting and data gathering Commercial acumen, able to interpret contracts and agreements with 3rd parties, identify opportunities for improvements to contractual terms to ensure best value and long-term relations with suppliers About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. Useful information Applications for this role close at 23:59 on 8th May 2024 This role is graded as Senior Associate - Regulatory The assessment process comprises a first stage technical interview to discuss your FinOps experience and knowledge of Azure Cloud concepts. This will be followed by a competency-based interview. The final stage is a fireside chat to enable you to ask any final questions and meet further members of the team. If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
Hampshire Recruitment Service
Farnborough, Hampshire
Our client, a leading independent IT reseller providing IT security products and services to a wide variety of customers in the UK and Europe recruit for a Senior Technical Support Analyst. They pride themselves on providing a world class leading consultancy, deployment, and support services through focused customer engagement. You will work alongside a Technical Support Analyst and report into the Head of Technical Services. You will be part of an established yet expanding company that continue to drive their success and increase their market share. Salary 35.000+ (neg) Comprehensive benefits Remote Head office: Farnborough Overview: The Technical Services team provide a wide range of services to their customers, providing both proactive and reactive technical support as well as implementing new technical solutions and, on completion, ensuring an efficient and complete transition into BAU operation. In this role as part of the technical services team, you will be responsible for providing internal technical support, mainly focussing on providing high level support to their cloud services and on-premise customers. The successful applicant will initially be required to support email hygiene and web scanning technologies for a number of blue-chip organisations. The successful candidate will quickly become a subject matter expert in these areas and will be expected to use these skills to articulate to customers the benefits of these technologies and the value they are able to add through our program of enhanced services. Duties and Responsibilities: 1st and 2nd Line support for the following technology areas Email routing Email hygiene (spam/malware) Email encryption (TLS/Policy Based Encryption) DMARC/DKIM implementation Web routing URL Filtering Web data protection Endpoint Security Technical support for internal staff Supervision of the support team and provision of KPI data to the business relating to the support function Management of the inbound workload and the distribution to the team Prompt escalation of ongoing problems and SLA breaches though the business and also through their vendors Fostering of relationships with vendors at a senior support level In addition, the successful candidate will be required to, Carry out remote security/design reviews for existing customers in this area Making recommendations and driving these recommendations to resolve outstanding issues Produce accurate and effective documentation Adhere to relevant change control processes Develop strong customer relationships to drive further engagement Perform other duties as required by the business Required to travel to Farnborough or London once per quarter One or more of the following skills are desirable: VMWare Infrastructure administration Azure Active Directory/LDAP administration Networking Skills (routing/firewalls/switching) Essential characteristics: Broad level of IT experience (particularly in the email/encryption or web proxy arena) Excellent organisational skills Team Player Excellent customer service skills Good problem-solving capacity and the ability to do so unsupervised This is a key and varied role. The successful candidate will be a primary point of contact with customers, so it is essential that a high level of professionalism is maintained. If you are interested in this position, please APPLY NOW! I f you haven't received a response within 5 working days please assume your application was unsuccessful on this occasion.
May 01, 2024
Full time
Our client, a leading independent IT reseller providing IT security products and services to a wide variety of customers in the UK and Europe recruit for a Senior Technical Support Analyst. They pride themselves on providing a world class leading consultancy, deployment, and support services through focused customer engagement. You will work alongside a Technical Support Analyst and report into the Head of Technical Services. You will be part of an established yet expanding company that continue to drive their success and increase their market share. Salary 35.000+ (neg) Comprehensive benefits Remote Head office: Farnborough Overview: The Technical Services team provide a wide range of services to their customers, providing both proactive and reactive technical support as well as implementing new technical solutions and, on completion, ensuring an efficient and complete transition into BAU operation. In this role as part of the technical services team, you will be responsible for providing internal technical support, mainly focussing on providing high level support to their cloud services and on-premise customers. The successful applicant will initially be required to support email hygiene and web scanning technologies for a number of blue-chip organisations. The successful candidate will quickly become a subject matter expert in these areas and will be expected to use these skills to articulate to customers the benefits of these technologies and the value they are able to add through our program of enhanced services. Duties and Responsibilities: 1st and 2nd Line support for the following technology areas Email routing Email hygiene (spam/malware) Email encryption (TLS/Policy Based Encryption) DMARC/DKIM implementation Web routing URL Filtering Web data protection Endpoint Security Technical support for internal staff Supervision of the support team and provision of KPI data to the business relating to the support function Management of the inbound workload and the distribution to the team Prompt escalation of ongoing problems and SLA breaches though the business and also through their vendors Fostering of relationships with vendors at a senior support level In addition, the successful candidate will be required to, Carry out remote security/design reviews for existing customers in this area Making recommendations and driving these recommendations to resolve outstanding issues Produce accurate and effective documentation Adhere to relevant change control processes Develop strong customer relationships to drive further engagement Perform other duties as required by the business Required to travel to Farnborough or London once per quarter One or more of the following skills are desirable: VMWare Infrastructure administration Azure Active Directory/LDAP administration Networking Skills (routing/firewalls/switching) Essential characteristics: Broad level of IT experience (particularly in the email/encryption or web proxy arena) Excellent organisational skills Team Player Excellent customer service skills Good problem-solving capacity and the ability to do so unsupervised This is a key and varied role. The successful candidate will be a primary point of contact with customers, so it is essential that a high level of professionalism is maintained. If you are interested in this position, please APPLY NOW! I f you haven't received a response within 5 working days please assume your application was unsuccessful on this occasion.
You will have a background in infrastructure analysis or management within a major financial services firm, an understanding of capacity planning and management, and strong skills in data analysis/analytics, to be able to start to build an understanding and mechanism to understand infrastructure capacity and utilisation. You should apply for this role if you are/have: 8+ years infrastructure analysis/management experience with the financial services Capacity planning/management experience within an infrastructure context preferred Deep understanding of cloud migrations and cloud vendor management Deep understanding of data analytics, data management and data governance Strong technical data skills in industry standard tools Degree educated in a technology or data-centric discipline This is a £550-650/day PAYE role (employers taxes paid in addition) based London initially for six months.
May 01, 2024
Full time
You will have a background in infrastructure analysis or management within a major financial services firm, an understanding of capacity planning and management, and strong skills in data analysis/analytics, to be able to start to build an understanding and mechanism to understand infrastructure capacity and utilisation. You should apply for this role if you are/have: 8+ years infrastructure analysis/management experience with the financial services Capacity planning/management experience within an infrastructure context preferred Deep understanding of cloud migrations and cloud vendor management Deep understanding of data analytics, data management and data governance Strong technical data skills in industry standard tools Degree educated in a technology or data-centric discipline This is a £550-650/day PAYE role (employers taxes paid in addition) based London initially for six months.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Global Reconciliation Support Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Working as an Applications Support Senior Analyst, you will play an integral role in running and maintaining the production environment for reconciliation applications so that the our Operations and Risk & Control users can confidently service their clients. The role sits within the Data Engineering Production Management team, which aims to be the best for our clients by creating a Service-Centric organization focused on digitizing SMBF's products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability. You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners. What you'll do Provide technical and business support for users of Citi using reconciliation system. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed. Maintain Production environments with highest levels observability, resiliency, and recoverability. Partner with other regional teams for providing a stable Production Support coverage to Business. Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution. Implement and drive automations focused on productivity improvements and toil reduction. Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner. What we'll need from you Relevant Production Support experience in any financial domain is essential. Experience in supporting reconciliation application (including vendor product SMARTSTREAM TLM) is preferable. Good Unix/Linux and Python skills Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana(GEM) is preferred Experience working with Oracle Database, Hadoop, Apache Spark, Hive, Starburst Experience with Middleware solutions such as Tibco EMS, Kafka Good written and verbal communication skills What we can offer you The SMBF Production Management organization follows Best in Class Application Support procedures, technical solutions, Risk & Controls procedures. You will be exposed to advanced technologies used to build Reconciliation Platform. The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Job Family Group: Technology Job Family: Applications Support Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 01, 2024
Full time
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Global Reconciliation Support Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Working as an Applications Support Senior Analyst, you will play an integral role in running and maintaining the production environment for reconciliation applications so that the our Operations and Risk & Control users can confidently service their clients. The role sits within the Data Engineering Production Management team, which aims to be the best for our clients by creating a Service-Centric organization focused on digitizing SMBF's products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability. You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners. What you'll do Provide technical and business support for users of Citi using reconciliation system. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed. Maintain Production environments with highest levels observability, resiliency, and recoverability. Partner with other regional teams for providing a stable Production Support coverage to Business. Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution. Implement and drive automations focused on productivity improvements and toil reduction. Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner. What we'll need from you Relevant Production Support experience in any financial domain is essential. Experience in supporting reconciliation application (including vendor product SMARTSTREAM TLM) is preferable. Good Unix/Linux and Python skills Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana(GEM) is preferred Experience working with Oracle Database, Hadoop, Apache Spark, Hive, Starburst Experience with Middleware solutions such as Tibco EMS, Kafka Good written and verbal communication skills What we can offer you The SMBF Production Management organization follows Best in Class Application Support procedures, technical solutions, Risk & Controls procedures. You will be exposed to advanced technologies used to build Reconciliation Platform. The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Job Family Group: Technology Job Family: Applications Support Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Our global teams took on the challenge to make a difference in the way the global financial markets operate. Do you have a passion for technology. Do you want to make a difference, delivering software used by some of the biggest companies in the world. Do you love working with others in a dynamic agile environment? Role Profile LSEG in London is searching for enthusiastic, passionate technologists to join our growing team as we strive to deliver excellence to our customers. You're a self-starter who will be an integral part of an empowered agile team working on our ongoing transformational programs centred around Digital and Marketing Platforms We are looking for someone with many years working in digital and marketing technologies as an Architect, especially Content Management systems (AEM, Drupal, WordPress), Adobe Marketing Cloud, Adobe Experience Platform and other key Marketing Technologies. We will be especially interested in architects with experience running Content Management Systems for multiple brands and handling multi-million visitors per month. Key Responsibilities Partner with Business Stakeholders, Product Owners, Business Analysts to understand functional and non-functional requirements and interact with other cross-functional teams. Provide strategic guidance and direction to internal teams for improving their digital marketing effectiveness Contribute to Customer's digital marketing strategies based on industry best practices Ensure team members working in the domain understand and adhere to the architecture principles, policies, and standards to produce function-specific reference architectures and solutions. Manage relationships with members of Corporate Technology leadership to influence the adoption of Enterprise Architecture frameworks, standards and policies Improve relationships with vendors, regulators and industry bodies to seek and adopt industry standard methodologies in enterprise architecture and technology strategy Act as trusted advisor and leader across the wider LSEG Technology. To be the lead architect to work with other architects to define the end-to-end solution & design covering all involved systems, data, integration, security Manage the quality and work throughput of a team of architects across the Corporate technology domain to define and deliver end to end architecture solutions aligned to the strategy and roadmaps Ensure all solutions follow Corporate Technology and enterprise solution standards, align with the overall roadmap, have good quality documentation, and follow all relevant governance steps Drive and establish Centre of Excellence (CoE) for key strategic platforms in the domain, e.g. Adobe. Help project team to size & estimate project implementation and identify resources and abilities needed for delivery of solution. Skills & Experience: Detailed knowledge on Enterprise Architecture, Technology Strategy, Cloud and Security Detailed knowledge of operational, delivery management (including experience in a variety of delivery methodologies), business development and strategy and organisational transformation programmes Experienced in architecting, delivering and supporting of following: Adobe Experience Manager (AEM) Adobe Analytics Adobe Target Adobe Audience Manager Dynamic Media and Search&Promote Adobe Experience Platform & CDP (Customer Data Platform) Drupal Cloud platforms like AWS and Azure Expertise and understanding in the following languages and technologies: HTML, HTML5, Java Script, XML, Java, WCM, ReactJS, AngularJS, headless CMS, services-based architecture, REST, Web analytics, content targeting Expertise and understanding of end-to-end DevOps tools and processes Knowledge of current digital marketing trends and best practices on topics such as personalisation, cross channel marketing, mobile, data-driven optimisation of experiences On-premise to Cloud migration projects Integration projects as a result of corporate acquisitions & mergers Onboarding SaaS solutions System integrations at application, data and network architecture domains Appreciation of InfoSec practices as applied in a regulated environment Deep technical acumen Personal skills and capabilities Superb communication skills with the ability to build relationships and influence stakeholders. Exhibit good interpersonal and team-building skills to promote a positive and collaborative work environment. Ability to influence across multiple functions (technical and non-technical) Ability to work well under pressure and tight deadlines To quickly build up a working knowledge of applications by working with others and reading up on new applications A continuous desire and willingness to learn and develop your current knowledge and skillset. Many projects will involve applications unfamiliar to the role holder. Diversity & Inclusion People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
Our global teams took on the challenge to make a difference in the way the global financial markets operate. Do you have a passion for technology. Do you want to make a difference, delivering software used by some of the biggest companies in the world. Do you love working with others in a dynamic agile environment? Role Profile LSEG in London is searching for enthusiastic, passionate technologists to join our growing team as we strive to deliver excellence to our customers. You're a self-starter who will be an integral part of an empowered agile team working on our ongoing transformational programs centred around Digital and Marketing Platforms We are looking for someone with many years working in digital and marketing technologies as an Architect, especially Content Management systems (AEM, Drupal, WordPress), Adobe Marketing Cloud, Adobe Experience Platform and other key Marketing Technologies. We will be especially interested in architects with experience running Content Management Systems for multiple brands and handling multi-million visitors per month. Key Responsibilities Partner with Business Stakeholders, Product Owners, Business Analysts to understand functional and non-functional requirements and interact with other cross-functional teams. Provide strategic guidance and direction to internal teams for improving their digital marketing effectiveness Contribute to Customer's digital marketing strategies based on industry best practices Ensure team members working in the domain understand and adhere to the architecture principles, policies, and standards to produce function-specific reference architectures and solutions. Manage relationships with members of Corporate Technology leadership to influence the adoption of Enterprise Architecture frameworks, standards and policies Improve relationships with vendors, regulators and industry bodies to seek and adopt industry standard methodologies in enterprise architecture and technology strategy Act as trusted advisor and leader across the wider LSEG Technology. To be the lead architect to work with other architects to define the end-to-end solution & design covering all involved systems, data, integration, security Manage the quality and work throughput of a team of architects across the Corporate technology domain to define and deliver end to end architecture solutions aligned to the strategy and roadmaps Ensure all solutions follow Corporate Technology and enterprise solution standards, align with the overall roadmap, have good quality documentation, and follow all relevant governance steps Drive and establish Centre of Excellence (CoE) for key strategic platforms in the domain, e.g. Adobe. Help project team to size & estimate project implementation and identify resources and abilities needed for delivery of solution. Skills & Experience: Detailed knowledge on Enterprise Architecture, Technology Strategy, Cloud and Security Detailed knowledge of operational, delivery management (including experience in a variety of delivery methodologies), business development and strategy and organisational transformation programmes Experienced in architecting, delivering and supporting of following: Adobe Experience Manager (AEM) Adobe Analytics Adobe Target Adobe Audience Manager Dynamic Media and Search&Promote Adobe Experience Platform & CDP (Customer Data Platform) Drupal Cloud platforms like AWS and Azure Expertise and understanding in the following languages and technologies: HTML, HTML5, Java Script, XML, Java, WCM, ReactJS, AngularJS, headless CMS, services-based architecture, REST, Web analytics, content targeting Expertise and understanding of end-to-end DevOps tools and processes Knowledge of current digital marketing trends and best practices on topics such as personalisation, cross channel marketing, mobile, data-driven optimisation of experiences On-premise to Cloud migration projects Integration projects as a result of corporate acquisitions & mergers Onboarding SaaS solutions System integrations at application, data and network architecture domains Appreciation of InfoSec practices as applied in a regulated environment Deep technical acumen Personal skills and capabilities Superb communication skills with the ability to build relationships and influence stakeholders. Exhibit good interpersonal and team-building skills to promote a positive and collaborative work environment. Ability to influence across multiple functions (technical and non-technical) Ability to work well under pressure and tight deadlines To quickly build up a working knowledge of applications by working with others and reading up on new applications A continuous desire and willingness to learn and develop your current knowledge and skillset. Many projects will involve applications unfamiliar to the role holder. Diversity & Inclusion People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: We are pleased to be recruiting for this newly created Senior IT Business Analyst position within our Capital Markets Equities Technology team. This is a genuinely exciting opportunity with responsibility for the definition and delivery of a new strategic data lake solution. WHAT YOU'LL BE DOING: Work with business stakeholders to produce scope/vision documents and roadmaps Produce and review and sign-off technical requirement specifications created based on business requirements. Document and understand business flows and understand the architecture of the platform so that you are able to review technical solutions. Collaborate with the business, sales, technology and vendor teams. Support quality assurance team activities to ensure that product quality as well as delivery objectives are met. Track and manage technical debt and resolve end-of-life for software and supporting infrastructure. Organize training for internal and external users with a view to drive service adoption. Troubleshoot data patterns and algorithms deployed on the data lake, be able to use BI tools for visualising the data. Query operational and business data for operational and business insights. Manage and build knowledge repositories. Responsible for operational 2nd line support. Support technology lifecycle of a service including launch, change management & end of life. WHAT YOU'LL BRING: Experience working within software project lifecycles Experience as an agile product owner Experience and knowledge in using BI tools and some level of data analytics Experience troubleshooting/writing data patterns/algorithms Experience in driving product roadmaps successfully with a focus on supporting business strategy Excellent verbal and written communication skills Strong interpersonal skills and an ability to manage relationships effectively Must be self-motivated and have a desire to engage in process improvement Experience as a technology business analyst lead or technical product Experience in financial services, capital markets (ideally another exchange/venue, capital markets technology vendor or an investment /trading firm) Previous work experience with market data platforms, market data industry standards, capital markets regulations and supporting platforms is preferable Experience managing high throughput/high performant systems is preferable Technology degree in Computer Science, Electrical/Communications Engineering or similar is preferable LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: We are pleased to be recruiting for this newly created Senior IT Business Analyst position within our Capital Markets Equities Technology team. This is a genuinely exciting opportunity with responsibility for the definition and delivery of a new strategic data lake solution. WHAT YOU'LL BE DOING: Work with business stakeholders to produce scope/vision documents and roadmaps Produce and review and sign-off technical requirement specifications created based on business requirements. Document and understand business flows and understand the architecture of the platform so that you are able to review technical solutions. Collaborate with the business, sales, technology and vendor teams. Support quality assurance team activities to ensure that product quality as well as delivery objectives are met. Track and manage technical debt and resolve end-of-life for software and supporting infrastructure. Organize training for internal and external users with a view to drive service adoption. Troubleshoot data patterns and algorithms deployed on the data lake, be able to use BI tools for visualising the data. Query operational and business data for operational and business insights. Manage and build knowledge repositories. Responsible for operational 2nd line support. Support technology lifecycle of a service including launch, change management & end of life. WHAT YOU'LL BRING: Experience working within software project lifecycles Experience as an agile product owner Experience and knowledge in using BI tools and some level of data analytics Experience troubleshooting/writing data patterns/algorithms Experience in driving product roadmaps successfully with a focus on supporting business strategy Excellent verbal and written communication skills Strong interpersonal skills and an ability to manage relationships effectively Must be self-motivated and have a desire to engage in process improvement Experience as a technology business analyst lead or technical product Experience in financial services, capital markets (ideally another exchange/venue, capital markets technology vendor or an investment /trading firm) Previous work experience with market data platforms, market data industry standards, capital markets regulations and supporting platforms is preferable Experience managing high throughput/high performant systems is preferable Technology degree in Computer Science, Electrical/Communications Engineering or similar is preferable LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years! The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and risk reporting, including monitoring of all aspect of the run of the ForexClear service. The team is in charge of the run of the service with a high level of involvement in client queries. The team is the first point of escalation for members and clients and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external partners. The team leads all aspects of the daily schedule and trade life-cycle events such as valuation and margin run, market data validation, portfolio compression, FX fixings, FX settlement and other market operations covering the ForexClear service. The team is global with presence in Australia and US, and is working closely with the change function to improve the existing platform, applying a Continuous Improvement and automation approach to its process and control environment. The Business Risk team is the first line of defence against risk, and is responsible for the close scrutiny of key risk indicators and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a Senior Analyst to join an expanding Business Risk team, ensuring a high standard of adherence to all day to day duties set out by local and global management. Take a leading role in the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and demonstrating strong data analysis skills. There are significant opportunities for exposure to senior management, the role would suit a highly motivated candidate with a strong interest in Risk Management and FX products. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as CLS. Key responsibilities of the role: Risk monitoring Continuous monitoring of risk exposures. Review of risk methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Develop a strong understanding of margining and liability calculation including VaR models and FX Pricing for NDF, NDO, FWD and FXO. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Enhancement of daily processes and MI reporting using Tableau data visualisation. Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Operational Carry out and take responsibility for all aspects of the day to day monitoring of the service, escalate any deviation from the schedule. Carry out post-execution events such as portfolio transfers and compression activity. Complete operational processes that are not yet automated such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation. Analyse data from automated processes to ensure strong controls and exception monitoring in place. Communication /Presentation Skills Liaise with key collaborators (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build and maintain strong relationships with our member and clients Assist handling queries with technology and middleware/SEF communities. Build strong relationship with 2nd Line Risk function. Escalation point for issues in the Production environment. Advise and monitor business impact resulting from an incident. IT Systems Proactively monitor the performance of the ForexClear service and work with IT support on issue resolution, analyse business impact and communicate with clients. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Early engagement in project deliveries following Agile methodology (Design and demo sessions) Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Experience and skills required: Working Experience 2 Years experience in Market Risk Management in investment bank, CCP or similar financial organisation an advantage Education Degree (or equivalent experience) qualified in a Business, Financial or similar and relevant subject area. Technical Skills Understanding of Risk Models Basic understanding of FX product life cycle Basic understanding of Risk management techniques. Some knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to handle workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with senior business contacts LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years! The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and risk reporting, including monitoring of all aspect of the run of the ForexClear service. The team is in charge of the run of the service with a high level of involvement in client queries. The team is the first point of escalation for members and clients and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external partners. The team leads all aspects of the daily schedule and trade life-cycle events such as valuation and margin run, market data validation, portfolio compression, FX fixings, FX settlement and other market operations covering the ForexClear service. The team is global with presence in Australia and US, and is working closely with the change function to improve the existing platform, applying a Continuous Improvement and automation approach to its process and control environment. The Business Risk team is the first line of defence against risk, and is responsible for the close scrutiny of key risk indicators and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a Senior Analyst to join an expanding Business Risk team, ensuring a high standard of adherence to all day to day duties set out by local and global management. Take a leading role in the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and demonstrating strong data analysis skills. There are significant opportunities for exposure to senior management, the role would suit a highly motivated candidate with a strong interest in Risk Management and FX products. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as CLS. Key responsibilities of the role: Risk monitoring Continuous monitoring of risk exposures. Review of risk methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Develop a strong understanding of margining and liability calculation including VaR models and FX Pricing for NDF, NDO, FWD and FXO. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Enhancement of daily processes and MI reporting using Tableau data visualisation. Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Operational Carry out and take responsibility for all aspects of the day to day monitoring of the service, escalate any deviation from the schedule. Carry out post-execution events such as portfolio transfers and compression activity. Complete operational processes that are not yet automated such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation. Analyse data from automated processes to ensure strong controls and exception monitoring in place. Communication /Presentation Skills Liaise with key collaborators (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build and maintain strong relationships with our member and clients Assist handling queries with technology and middleware/SEF communities. Build strong relationship with 2nd Line Risk function. Escalation point for issues in the Production environment. Advise and monitor business impact resulting from an incident. IT Systems Proactively monitor the performance of the ForexClear service and work with IT support on issue resolution, analyse business impact and communicate with clients. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Early engagement in project deliveries following Agile methodology (Design and demo sessions) Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Experience and skills required: Working Experience 2 Years experience in Market Risk Management in investment bank, CCP or similar financial organisation an advantage Education Degree (or equivalent experience) qualified in a Business, Financial or similar and relevant subject area. Technical Skills Understanding of Risk Models Basic understanding of FX product life cycle Basic understanding of Risk management techniques. Some knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to handle workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with senior business contacts LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
London Stock Exchange Group
Nottingham, Nottinghamshire
ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE PROFILE: The Lead QA Analyst is a member of the SIT Team responsible for testing software for our Capital Markets FX Products. The Lead QA Analyst will drive requirement reviews, test planning activities and execution of critical test cases/scripts required to ensure that the software meets business requirements. The Lead QA Analyst will functionally manage the tasks of a small group of Quality Engineers to guide the testing of complex software products or customer solutions. The Lead QA Engineer contributes through their technical and leadership expertise. Functional Testing levels may include application integration, system, system/network integration and acceptance testing; may also include non-functional testing such as F&R and DR. The successful candidate will also mentor and guide others in the team to perform functional, non functional testing and other testing activities. This role is Digital First Hybrid, the successful candidate will be required to work from the office 1 day per week or 3/4 days per month. WHAT YOU'LL BE DOING: Independently develops test plan documents, writes and performs manual test cases etc. Provides the planning, integration, scripting, and execution of testing required Reviews business requirements, and design specifications complex changes/systems for completeness and testability. Conducts testing using company-specific, manual, programmatic or automated processes. Develops and performs test scripts, lead bug triage meetings, coordinates with the development teams, and communicates the Testing status and Test Results, all independently. Logs defects per defined project guidelines and standards and analyses defects including the origin and cause, communicates pertinent information, and confirms resolution of defects. May lead a small group on implementing projects with manageable risks and resources requirements. Conducts root cause analysis and correlation of other system and/or problems of high complexity. Works on projects of varying complexity including large, complex projects that require increased skill in multiple technical disciplines. Estimates effort required for own work and checks and agrees other team members' estimates. Accountable for planning work assigned to their sub-team, including work breakdown, estimates and identification of possible solution options. Accountable for tracking status of sub-team's work and ensuring deliverables are produced to agreed schedules. Identifies risk, comes up with mitigation plan which is communicated Communicate risks to quality and testing schedules to Quality Manager. Reports complex issues with clarity and at an appropriate level for Senior Stakeholders. Provides status updates to managers. Stays current with industry trends and identifies technologies that will impact the business. WHAT YOU'LL BRING: Key Experience required: Comfortable working in a fast-paced environment where needs evolve rapidly and priorities change. A passion for learning and innovation is critical. A great people person who can motivate and bring the best out of a diverse team. Attention to detail is key Knowledge, Skills and Experience required BSC Honours degree in Computing or equivalent experience Minimum of 10-year hands on experience in Software development life cycle, preferably in Automation testing of multi-tiered applications. Experience of working within the Financial Sector. Integration testing experience with upstream/downstream systems A demonstrable knowledge of Capital Markets FX lifecycle. Minimum of 6 years experience as a Quality Analyst. Experience in creating test plans and reporting to senior stakeholders. Scripting test cases based on requirements. Developing and building tests into automated test suites. Demonstrate a clear understanding of standard software QA processes and methodologies. Ability to grasp technical and domain knowledge quickly is critical. High attention to details and strong communication skills with the ability to work under pressure. Ability to train and mentor other QA team members. Experience in leading co-workers and small teams. Proficient in using Jira/Confluence. Beneficial Experience: Experience on Windows / Linux / UNIX environment. Prior experience of testing in Capital Markets domain, in particular FX is desirable. Knowledge of FX trading is a huge plus! LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE PROFILE: The Lead QA Analyst is a member of the SIT Team responsible for testing software for our Capital Markets FX Products. The Lead QA Analyst will drive requirement reviews, test planning activities and execution of critical test cases/scripts required to ensure that the software meets business requirements. The Lead QA Analyst will functionally manage the tasks of a small group of Quality Engineers to guide the testing of complex software products or customer solutions. The Lead QA Engineer contributes through their technical and leadership expertise. Functional Testing levels may include application integration, system, system/network integration and acceptance testing; may also include non-functional testing such as F&R and DR. The successful candidate will also mentor and guide others in the team to perform functional, non functional testing and other testing activities. This role is Digital First Hybrid, the successful candidate will be required to work from the office 1 day per week or 3/4 days per month. WHAT YOU'LL BE DOING: Independently develops test plan documents, writes and performs manual test cases etc. Provides the planning, integration, scripting, and execution of testing required Reviews business requirements, and design specifications complex changes/systems for completeness and testability. Conducts testing using company-specific, manual, programmatic or automated processes. Develops and performs test scripts, lead bug triage meetings, coordinates with the development teams, and communicates the Testing status and Test Results, all independently. Logs defects per defined project guidelines and standards and analyses defects including the origin and cause, communicates pertinent information, and confirms resolution of defects. May lead a small group on implementing projects with manageable risks and resources requirements. Conducts root cause analysis and correlation of other system and/or problems of high complexity. Works on projects of varying complexity including large, complex projects that require increased skill in multiple technical disciplines. Estimates effort required for own work and checks and agrees other team members' estimates. Accountable for planning work assigned to their sub-team, including work breakdown, estimates and identification of possible solution options. Accountable for tracking status of sub-team's work and ensuring deliverables are produced to agreed schedules. Identifies risk, comes up with mitigation plan which is communicated Communicate risks to quality and testing schedules to Quality Manager. Reports complex issues with clarity and at an appropriate level for Senior Stakeholders. Provides status updates to managers. Stays current with industry trends and identifies technologies that will impact the business. WHAT YOU'LL BRING: Key Experience required: Comfortable working in a fast-paced environment where needs evolve rapidly and priorities change. A passion for learning and innovation is critical. A great people person who can motivate and bring the best out of a diverse team. Attention to detail is key Knowledge, Skills and Experience required BSC Honours degree in Computing or equivalent experience Minimum of 10-year hands on experience in Software development life cycle, preferably in Automation testing of multi-tiered applications. Experience of working within the Financial Sector. Integration testing experience with upstream/downstream systems A demonstrable knowledge of Capital Markets FX lifecycle. Minimum of 6 years experience as a Quality Analyst. Experience in creating test plans and reporting to senior stakeholders. Scripting test cases based on requirements. Developing and building tests into automated test suites. Demonstrate a clear understanding of standard software QA processes and methodologies. Ability to grasp technical and domain knowledge quickly is critical. High attention to details and strong communication skills with the ability to work under pressure. Ability to train and mentor other QA team members. Experience in leading co-workers and small teams. Proficient in using Jira/Confluence. Beneficial Experience: Experience on Windows / Linux / UNIX environment. Prior experience of testing in Capital Markets domain, in particular FX is desirable. Knowledge of FX trading is a huge plus! LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
CENTRAL BEDFORDSHIRE COUNCIL
Shefford, Bedfordshire
Central Bedfordshire Council are seeking experienced Infrastructure Specialists to support our key projects and work streams, on both permanent and fixed term (12 and 24 month) contract basis. You will have a critical role in moving our key programmes of work, including moving our data centre systems into the cloud, Voice Automation and the many direct improvements to infrastructure across our service areas. Your expertise in providing 3rd line Infrastructure support will also be essential. About Us Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest-growing areas in the country.As a council, we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it's all about our 289,000 residents. We're totally focused on helping to improve their lives and making Central Bedfordshire a great place to live and work.We have set values and principles to represent the way we work and how we operate as an organisation. This is a great time to join us on our journey. Key Responsibilities:? Develop, design, implement and maintain the council's Azure-cloud infrastructure services providing Windows server and PAAS instances Maintain and support on-premises solutions including Virtual Server and backup / restore systems Maintain and develop our ExchangeOnline and EntraID platforms Package and develop applications and devices using Intune across our client estate of Windows, MacOS, IOS and Android systems Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes. ?Skills, Qualifications and Experience: You will hold Microsoft Azure certifications such as Virtual Desktop, Solutions Architect Expert and M365 Administrator Expert. Proven experience as an Infrastructure Engineer / Specialist in a large organisation?and have the ability to hit the ground running with minimal supervision Proficiency in configuring and supporting Azure environments including compute, identity and AI and virtual learning, as well as expertise in configuring Azure virtual servers, virtual desktop, EntraID Excellent technical and customer skills are required as you will be a specialist to provide professional advice to IT colleagues and swift resolution of third-line incidents and requests to our staff This is an opportunity to join us and be involved in our datacentre migrations to Azure, moving all our systems to new IAAS and PAAS solutions, working with tools through Microsoft's cloud platform along with cloud backup and restore solutions. It is a challenging and rewarding role within a supportive team environment, and a chance for you to make a significant impact on Central Bedfordshire Council's IT infrastructure. This role is covered by the Code of practice of the English language requirements for public sector workers. This post is subject to the disclosure of criminal records. Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) - This is a valuable part of our rewards package for employees and includes life insurance Staff electric vehicle (EV) leasing scheme at competitive rates (permanent staff only) A comprehensive IT package Annually paid social work fees for qualified social workers in adults and children's (including senior practitioners) and Team Managers where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions The ability to work abroad for up to a month a year Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Network Engineer, Systems Administrator, IT Infrastructure Engineer, Infrastructure Analyst, IT Operations Engineer, Cloud Infrastructure Specialist, Infrastructure Architect, DevOps Engineer, IT Support Engineer, Systems Engineer will also be considered.
May 01, 2024
Full time
Central Bedfordshire Council are seeking experienced Infrastructure Specialists to support our key projects and work streams, on both permanent and fixed term (12 and 24 month) contract basis. You will have a critical role in moving our key programmes of work, including moving our data centre systems into the cloud, Voice Automation and the many direct improvements to infrastructure across our service areas. Your expertise in providing 3rd line Infrastructure support will also be essential. About Us Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest-growing areas in the country.As a council, we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it's all about our 289,000 residents. We're totally focused on helping to improve their lives and making Central Bedfordshire a great place to live and work.We have set values and principles to represent the way we work and how we operate as an organisation. This is a great time to join us on our journey. Key Responsibilities:? Develop, design, implement and maintain the council's Azure-cloud infrastructure services providing Windows server and PAAS instances Maintain and support on-premises solutions including Virtual Server and backup / restore systems Maintain and develop our ExchangeOnline and EntraID platforms Package and develop applications and devices using Intune across our client estate of Windows, MacOS, IOS and Android systems Prepare relevant, accurate technical documentation Manage changes in accordance with ITIL processes. ?Skills, Qualifications and Experience: You will hold Microsoft Azure certifications such as Virtual Desktop, Solutions Architect Expert and M365 Administrator Expert. Proven experience as an Infrastructure Engineer / Specialist in a large organisation?and have the ability to hit the ground running with minimal supervision Proficiency in configuring and supporting Azure environments including compute, identity and AI and virtual learning, as well as expertise in configuring Azure virtual servers, virtual desktop, EntraID Excellent technical and customer skills are required as you will be a specialist to provide professional advice to IT colleagues and swift resolution of third-line incidents and requests to our staff This is an opportunity to join us and be involved in our datacentre migrations to Azure, moving all our systems to new IAAS and PAAS solutions, working with tools through Microsoft's cloud platform along with cloud backup and restore solutions. It is a challenging and rewarding role within a supportive team environment, and a chance for you to make a significant impact on Central Bedfordshire Council's IT infrastructure. This role is covered by the Code of practice of the English language requirements for public sector workers. This post is subject to the disclosure of criminal records. Benefits: Annual leave allowance of 25 days+ statutory holidays rising to 32 days with length of service Generous family-friendly policies and practices Local Government Pension Scheme (LGPS) - This is a valuable part of our rewards package for employees and includes life insurance Staff electric vehicle (EV) leasing scheme at competitive rates (permanent staff only) A comprehensive IT package Annually paid social work fees for qualified social workers in adults and children's (including senior practitioners) and Team Managers where required Access to discounts on top UK retailers and local retailers A hybrid working arrangement A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions The ability to work abroad for up to a month a year Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; Network Engineer, Systems Administrator, IT Infrastructure Engineer, Infrastructure Analyst, IT Operations Engineer, Cloud Infrastructure Specialist, Infrastructure Architect, DevOps Engineer, IT Support Engineer, Systems Engineer will also be considered.
A large, impressive firm based in Central London is looking for an accomplished Senior IT Support Analyst to join its sizeable infrastructure team. Please note, this organisation embraces flexible and hybrid working so you will be able to work from home 3 days per week. Working as part of a large IT department, you will maintain and enhance the Windows & Mac desktop environment. You will play a key role in delivering the organisation's end user compute strategy - designing, architecting, architecting, deploying and maintaining fit for purpose technology solutions. You will provide expertise and support to 2nd line engineers and will also collaborate with specialist product teams to ensure that operational EUC needs are being met. In delivering operational excellence, you will take responsibility for projects and the delivery of EUC services. In order to be suitable for this role you must be an accomplished EUC Engineer with experience in enterprise environments. You will have demonstrable expertise in creating and implementing EUC designs to enhance devices and improve enterprise functionality. Your experience will cover Windows and Mac OS and deployments. You will have demonstrable technical experience with device management tools (e.g. SCCM, Intune, JAMF), build management and deployment, software packaging and security protocols. You will also have advanced skills in one or more scripting language (ideally PowerShell & Bash) along with proven experience of Virtual Desktop environments and identity management platforms. This is an exciting opportunity for a capable and personable EUC Engineer to join a business that offers a range of attractive benefits, extensive training, and a clearly defined career path.
May 01, 2024
Full time
A large, impressive firm based in Central London is looking for an accomplished Senior IT Support Analyst to join its sizeable infrastructure team. Please note, this organisation embraces flexible and hybrid working so you will be able to work from home 3 days per week. Working as part of a large IT department, you will maintain and enhance the Windows & Mac desktop environment. You will play a key role in delivering the organisation's end user compute strategy - designing, architecting, architecting, deploying and maintaining fit for purpose technology solutions. You will provide expertise and support to 2nd line engineers and will also collaborate with specialist product teams to ensure that operational EUC needs are being met. In delivering operational excellence, you will take responsibility for projects and the delivery of EUC services. In order to be suitable for this role you must be an accomplished EUC Engineer with experience in enterprise environments. You will have demonstrable expertise in creating and implementing EUC designs to enhance devices and improve enterprise functionality. Your experience will cover Windows and Mac OS and deployments. You will have demonstrable technical experience with device management tools (e.g. SCCM, Intune, JAMF), build management and deployment, software packaging and security protocols. You will also have advanced skills in one or more scripting language (ideally PowerShell & Bash) along with proven experience of Virtual Desktop environments and identity management platforms. This is an exciting opportunity for a capable and personable EUC Engineer to join a business that offers a range of attractive benefits, extensive training, and a clearly defined career path.
A leading Independent IT Infrastructure and Services Consultancy is looking for a Senior Business Analyst for a 3-month contract initially to start ASAP, based in Hatfield (Hybrid), Outside IR35OverviewGSD Systems deliver and support the contact centre technology that underpins the Global Service Desk (GSD) and are currently working on an exciting new change programme to move an on-premise contact centre platform (Avaya) to the Genesys Cloud CX. The programme will involve rearchitecting all our existing services along with enabling new capabilities that Genesys Cloud CX has to offer. As well as migrating existing customers onto Genesys Cloud CX, we are onboarding new customers onto the platform.This role sits within the Projects Team, and you will report directly to the Projects Team Manager working alongside a team of other Business Analysts who fulfil a similar role.As part of this hybrid role, you will engage with all parts of the global GSD business and work closely with the GSD technical and design teams.We are looking for an experienced Business Analyst with strong Project Management skills who will primarily be heavily involved in managing the migration of our existing customers onto the new platform but will also get involved with onboarding new customers.The split of the role will be Business Analysis - 50%, Project Management - 30%, Consultancy - 20%Accountabilities:Owning the implementation of customer migrations from business and customer scope conversations all the way through to hypercare supportPresenting to business representatives on the migration strategyUpdating customer designs in new Microsoft Visio templatesDriving medium-to-large BTO projects from requirements definition through to deploymentManaging complex in-life changesHelp establish and promote GSD system standards and ensure the GSD business are adhering to a standard repeatable service desk solutionInterfacing directly with the service desk business, customer, technical and project management teamsProduce well-articulated and succinct documentation to support requirements definition, design, testing and support activities whilst producing projects plans, reports and risk and issue logs where appropriateKnowledge & key skills - EssentialHighly motivated and focussed individual with an organised and systematic approachExcellent interpersonal skills illustrating a high standard of written and verbal communication coupled with the ability to interact at all levels within an organisationAn individual who is able to confidently and quickly build relationships with a range of stakeholdersHas been the senior business analyst for an application development project or infrastructure project, delivered to (or within) a medium to large size companyAble to write high quality documents such as requirements specification, test plans, project plans, user guides, highlight reports and release notesGuide the technical team at a detailed level on the functionality that needs to be delivered and any changes/enhancements that need to be made during the project lifecycleDrive and influence others in support and service areas to deliver to scheduleProven track record of experience in a challenging commercial environmentUnderstanding of IT methodologiesKnowledge & key skills - DesiredSome experience of systems that supports service desk services or IT Service Management e.g. Avaya, Siemens, Genesys, Remedy, Peregrine or ClarifyBe able to carry out system testing prior to handing over for user acceptance testingExperience of developing best practice processes and procedures for functional area Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
A leading Independent IT Infrastructure and Services Consultancy is looking for a Senior Business Analyst for a 3-month contract initially to start ASAP, based in Hatfield (Hybrid), Outside IR35OverviewGSD Systems deliver and support the contact centre technology that underpins the Global Service Desk (GSD) and are currently working on an exciting new change programme to move an on-premise contact centre platform (Avaya) to the Genesys Cloud CX. The programme will involve rearchitecting all our existing services along with enabling new capabilities that Genesys Cloud CX has to offer. As well as migrating existing customers onto Genesys Cloud CX, we are onboarding new customers onto the platform.This role sits within the Projects Team, and you will report directly to the Projects Team Manager working alongside a team of other Business Analysts who fulfil a similar role.As part of this hybrid role, you will engage with all parts of the global GSD business and work closely with the GSD technical and design teams.We are looking for an experienced Business Analyst with strong Project Management skills who will primarily be heavily involved in managing the migration of our existing customers onto the new platform but will also get involved with onboarding new customers.The split of the role will be Business Analysis - 50%, Project Management - 30%, Consultancy - 20%Accountabilities:Owning the implementation of customer migrations from business and customer scope conversations all the way through to hypercare supportPresenting to business representatives on the migration strategyUpdating customer designs in new Microsoft Visio templatesDriving medium-to-large BTO projects from requirements definition through to deploymentManaging complex in-life changesHelp establish and promote GSD system standards and ensure the GSD business are adhering to a standard repeatable service desk solutionInterfacing directly with the service desk business, customer, technical and project management teamsProduce well-articulated and succinct documentation to support requirements definition, design, testing and support activities whilst producing projects plans, reports and risk and issue logs where appropriateKnowledge & key skills - EssentialHighly motivated and focussed individual with an organised and systematic approachExcellent interpersonal skills illustrating a high standard of written and verbal communication coupled with the ability to interact at all levels within an organisationAn individual who is able to confidently and quickly build relationships with a range of stakeholdersHas been the senior business analyst for an application development project or infrastructure project, delivered to (or within) a medium to large size companyAble to write high quality documents such as requirements specification, test plans, project plans, user guides, highlight reports and release notesGuide the technical team at a detailed level on the functionality that needs to be delivered and any changes/enhancements that need to be made during the project lifecycleDrive and influence others in support and service areas to deliver to scheduleProven track record of experience in a challenging commercial environmentUnderstanding of IT methodologiesKnowledge & key skills - DesiredSome experience of systems that supports service desk services or IT Service Management e.g. Avaya, Siemens, Genesys, Remedy, Peregrine or ClarifyBe able to carry out system testing prior to handing over for user acceptance testingExperience of developing best practice processes and procedures for functional area Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Recruit4staff is proud to be representing their client - a leading UK Packaging Company in their search for a Senior Technical Analyst for Infrastructure Services (International) to join their Deeside based manufacturing site. For the successful Senior Technical Analyst for Infrastructure Services (International) our client is offering: Salary negotiable depending on experience Monday - Thursday 07:45 -16:15 - Friday 07:45 - 12:45 Permanent position Company pension 25 days annual leave plus 8 for bank holidays The role - Senior Technical Analyst for Infrastructure Services (International): Direct research on potential technology solutions. Practice asset management for IT hardware, software, and equipment. Benchmark, analyse, report on, and make recommendations for the improvement and growth of the Regional IT infrastructure and IT systems. Providing support, monitoring and maintenance of UK Data Centre and other EMEA site infrastructure and services for remote associates. Design, implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to client operating systems, networking, messaging, reporting platforms and all other software-based systems. Develop operational, installation, configuration and upgrade documentation for computer and networking related systems. Provide on-site or remote access diagnoses and resolution of computer hardware and software problem. What our client are looking for in the Senior Technical Analyst for Infrastructure Services (International): Strong, proven Cisco networking hands-on skills - ESSENTIAL Knowledge of Windows client O/S and infrastructure platforms in an enterprise environment to include - ESSENTIAL -Image deployment - ESSENTIAL -Virtualisation (VMware)- ESSENTIAL - Data Protection (Veeam)- ESSENTIAL - BAU & troubleshooting- ESSENTIAL - MFA configuration - ESSENTIAL - Disk encryption technologies - ESSENTIAL - Patching - ESSENTIAL Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory- ESSENTIAL Knowledge of Veeam Backup & Replication ESSENTIAL Minimum 5 years previous relevant experience required - ESSENTIAL Frequent travel will be required - ESSENTIAL Key skills or similar Job titles: Senior Technical Analyst, Analyst Infrastructure Services Commutable From: Deeside, Flint , Ellesmere Port, Chester, Wrexham For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
May 01, 2024
Full time
Recruit4staff is proud to be representing their client - a leading UK Packaging Company in their search for a Senior Technical Analyst for Infrastructure Services (International) to join their Deeside based manufacturing site. For the successful Senior Technical Analyst for Infrastructure Services (International) our client is offering: Salary negotiable depending on experience Monday - Thursday 07:45 -16:15 - Friday 07:45 - 12:45 Permanent position Company pension 25 days annual leave plus 8 for bank holidays The role - Senior Technical Analyst for Infrastructure Services (International): Direct research on potential technology solutions. Practice asset management for IT hardware, software, and equipment. Benchmark, analyse, report on, and make recommendations for the improvement and growth of the Regional IT infrastructure and IT systems. Providing support, monitoring and maintenance of UK Data Centre and other EMEA site infrastructure and services for remote associates. Design, implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to client operating systems, networking, messaging, reporting platforms and all other software-based systems. Develop operational, installation, configuration and upgrade documentation for computer and networking related systems. Provide on-site or remote access diagnoses and resolution of computer hardware and software problem. What our client are looking for in the Senior Technical Analyst for Infrastructure Services (International): Strong, proven Cisco networking hands-on skills - ESSENTIAL Knowledge of Windows client O/S and infrastructure platforms in an enterprise environment to include - ESSENTIAL -Image deployment - ESSENTIAL -Virtualisation (VMware)- ESSENTIAL - Data Protection (Veeam)- ESSENTIAL - BAU & troubleshooting- ESSENTIAL - MFA configuration - ESSENTIAL - Disk encryption technologies - ESSENTIAL - Patching - ESSENTIAL Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory- ESSENTIAL Knowledge of Veeam Backup & Replication ESSENTIAL Minimum 5 years previous relevant experience required - ESSENTIAL Frequent travel will be required - ESSENTIAL Key skills or similar Job titles: Senior Technical Analyst, Analyst Infrastructure Services Commutable From: Deeside, Flint , Ellesmere Port, Chester, Wrexham For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Circa £35k, salary dependant on skills and experience Permanent Home working and Peterborough office Full time, 37 hours a week Anglian Water offers a flexible approach, this role offers you the flexibility to work from home and from an Anglian Water office. Your based location would be World Wide House in Peterborough. Exciting position to work within our Major Infrastructure Team, working on Multi-Billion pound projects! Anglian Water's Major Infrastructure Team helps to meet tomorrow's challenges today, by planning and delivering high-quality major infrastructure for the East of England that will help address major future challenges such as securing water supply for future generations, reaching net zero, adapting to climate change and restoring the environment. Delivering new jobs, improved opportunities for people in communities across the region and boosting local economies. The projects you may already be familiar with are: Cambridge Waste Water Treatment Plant relocation project and our two new proposed reservoirs in Lincolnshire and the Fens. Our Major Infrastructure team are currently looking for a Data and Reporting Analyst. We are looking for someone to build solutions that solve the complex problems the engineering and construction industry are facing. Someone who can automate and enhance existing design and analysis workflow processes. Your core responsibilities will be: Develop automation and optimisation workflows to streamline existing engineering design and analysis processes. Liaise with subject matter experts (architects, engineers, designers, planners, etc) as well as clients and collaborators to understand the project and industry requirements of the solutions being developed. Provide technical support, advice, and training to other team members on how to implement the best automation. What will you be doing? Using previous experience to contribute to design and development of solutions for Major Infrastructure projects Ensure that designs are presented and reviewed by their peers and that they meet corporate standards and project requirements Working with the PMO Lead and other senior stakeholders within the Major Infrastructure team to ensure that solution implementation is planned, tested and rolled out in a successful manner Seek opportunities to exploit and optimise existing services for incremental business benefits. Building PowerApps as necessary to reduce administration across the Major Infrastructure team and to allow for accurate records to be kept Quality Audits to ensure that tools and solutions are being used by the team and used in the correct manner Using PowerBI (or other suitable solutions) to provide up-to-date information to senior stakeholders both within the Major Infrastructure team and across the AWS business. Develop solutions which allow for Project Managers to understand quality, cost and time metrics On a monthly basis, ensure that reports are available for the PMO Lead to be able to report to the wider business as per the reporting lifecycle. Assurance of reporting solutions As a valued employee, you'll be entitled to: Personal private health care 23 days annual leave - rising with length of service Flexible working Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Bonus scheme Flexible benefits to support your wellbeing and lifestyle. What does it take to be a Data and Reporting Analyst? 3+ Years Industry Experience Experience of using Microsoft's Power Platform, data visualization and automation toolkit (Power Automate, PowerApps and PowerBI) Experience with software packages such as Autodesk Construction Cloud, Civil3D, Revit, Infraworks, ESRI etc Worked on large multi-disciplinary projects, spread across a wide geographical area Experience in the design of complex data models and services, including data lakes Innovation at the heart of what you do Strong ability to create well-structured and documented solutions quickly Excellent analytical, development, documenting and debugging skills, including a strong attention to detail Excellent communication and documentation skills, including being able to clearly articulate advanced computational concepts in an easily understandable manner Keen problem solver - asking the hard questions and challenge assumptions Good at building and maintaining relationships across the wider AWS business and externally Why Anglian Water? Here at Anglian Water, we are one of the leading providers of water and water recycling services in the UK and our organisation is an industry benchmark for quality and customer service. But what makes us unique is our commitment to providing the development people need to make a real difference. Our career opportunities provide on-going learning and professional development within a challenging work environment, which provides a vital service for our customers. Closing date: 6th May 2024
May 01, 2024
Full time
Circa £35k, salary dependant on skills and experience Permanent Home working and Peterborough office Full time, 37 hours a week Anglian Water offers a flexible approach, this role offers you the flexibility to work from home and from an Anglian Water office. Your based location would be World Wide House in Peterborough. Exciting position to work within our Major Infrastructure Team, working on Multi-Billion pound projects! Anglian Water's Major Infrastructure Team helps to meet tomorrow's challenges today, by planning and delivering high-quality major infrastructure for the East of England that will help address major future challenges such as securing water supply for future generations, reaching net zero, adapting to climate change and restoring the environment. Delivering new jobs, improved opportunities for people in communities across the region and boosting local economies. The projects you may already be familiar with are: Cambridge Waste Water Treatment Plant relocation project and our two new proposed reservoirs in Lincolnshire and the Fens. Our Major Infrastructure team are currently looking for a Data and Reporting Analyst. We are looking for someone to build solutions that solve the complex problems the engineering and construction industry are facing. Someone who can automate and enhance existing design and analysis workflow processes. Your core responsibilities will be: Develop automation and optimisation workflows to streamline existing engineering design and analysis processes. Liaise with subject matter experts (architects, engineers, designers, planners, etc) as well as clients and collaborators to understand the project and industry requirements of the solutions being developed. Provide technical support, advice, and training to other team members on how to implement the best automation. What will you be doing? Using previous experience to contribute to design and development of solutions for Major Infrastructure projects Ensure that designs are presented and reviewed by their peers and that they meet corporate standards and project requirements Working with the PMO Lead and other senior stakeholders within the Major Infrastructure team to ensure that solution implementation is planned, tested and rolled out in a successful manner Seek opportunities to exploit and optimise existing services for incremental business benefits. Building PowerApps as necessary to reduce administration across the Major Infrastructure team and to allow for accurate records to be kept Quality Audits to ensure that tools and solutions are being used by the team and used in the correct manner Using PowerBI (or other suitable solutions) to provide up-to-date information to senior stakeholders both within the Major Infrastructure team and across the AWS business. Develop solutions which allow for Project Managers to understand quality, cost and time metrics On a monthly basis, ensure that reports are available for the PMO Lead to be able to report to the wider business as per the reporting lifecycle. Assurance of reporting solutions As a valued employee, you'll be entitled to: Personal private health care 23 days annual leave - rising with length of service Flexible working Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Bonus scheme Flexible benefits to support your wellbeing and lifestyle. What does it take to be a Data and Reporting Analyst? 3+ Years Industry Experience Experience of using Microsoft's Power Platform, data visualization and automation toolkit (Power Automate, PowerApps and PowerBI) Experience with software packages such as Autodesk Construction Cloud, Civil3D, Revit, Infraworks, ESRI etc Worked on large multi-disciplinary projects, spread across a wide geographical area Experience in the design of complex data models and services, including data lakes Innovation at the heart of what you do Strong ability to create well-structured and documented solutions quickly Excellent analytical, development, documenting and debugging skills, including a strong attention to detail Excellent communication and documentation skills, including being able to clearly articulate advanced computational concepts in an easily understandable manner Keen problem solver - asking the hard questions and challenge assumptions Good at building and maintaining relationships across the wider AWS business and externally Why Anglian Water? Here at Anglian Water, we are one of the leading providers of water and water recycling services in the UK and our organisation is an industry benchmark for quality and customer service. But what makes us unique is our commitment to providing the development people need to make a real difference. Our career opportunities provide on-going learning and professional development within a challenging work environment, which provides a vital service for our customers. Closing date: 6th May 2024
Senior/2nd/3rd Line IT Technical Support Analyst Permanent (Competitive Salary)Edinburgh (Hybrid Working)Posted 25/04/24CVs by AsapStart Date Apr - Jul 24 Meraki Talent's renewable energy client is looking to recruit aSenior/2nd/3rd Line IT Technical Support Analyst to join the company. The organisation has been on an upwards trajectory and has an exceptional appetite for growth and diversification within the renewable energy space and expanding into different global territories and technologies. As a Senior IT Support Engineer your role will be to oversee the Infrastructure Operation & Support, providing expert guidance to the IT support team and ensuring smooth functioning of key IT systems and services organization-wide. They are looking for someone who comes from a Microsoft 365 background in Infrastructure or senior IT Support positions. Responsibilities of the Senior/2nd/3rd Line IT Technical Support Analyst Provide advanced support and administration for Microsoft 365/Azure Services Maintain cloud infrastructure Implement security and compliance frameworks Install, migrate, and manage Windows Server and Desktop Operating Systems Employ automation and scripting (PowerShell, Bash, Python, etc.) Resolve end-user issues through troubleshooting and offer application support Experience of the Senior/2nd/3rd Line IT Technical Support Analyst Experience in an Infrastructure or senior IT Support Position Demonstrated expertise in Microsoft 365 environment Ideally and understanding of Azure Strong Communication skills and ability to provide solutions in a professional and organized manner Rory wants: IT Support, IT Engineer, M365, Azure, Microsoft Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
May 01, 2024
Full time
Senior/2nd/3rd Line IT Technical Support Analyst Permanent (Competitive Salary)Edinburgh (Hybrid Working)Posted 25/04/24CVs by AsapStart Date Apr - Jul 24 Meraki Talent's renewable energy client is looking to recruit aSenior/2nd/3rd Line IT Technical Support Analyst to join the company. The organisation has been on an upwards trajectory and has an exceptional appetite for growth and diversification within the renewable energy space and expanding into different global territories and technologies. As a Senior IT Support Engineer your role will be to oversee the Infrastructure Operation & Support, providing expert guidance to the IT support team and ensuring smooth functioning of key IT systems and services organization-wide. They are looking for someone who comes from a Microsoft 365 background in Infrastructure or senior IT Support positions. Responsibilities of the Senior/2nd/3rd Line IT Technical Support Analyst Provide advanced support and administration for Microsoft 365/Azure Services Maintain cloud infrastructure Implement security and compliance frameworks Install, migrate, and manage Windows Server and Desktop Operating Systems Employ automation and scripting (PowerShell, Bash, Python, etc.) Resolve end-user issues through troubleshooting and offer application support Experience of the Senior/2nd/3rd Line IT Technical Support Analyst Experience in an Infrastructure or senior IT Support Position Demonstrated expertise in Microsoft 365 environment Ideally and understanding of Azure Strong Communication skills and ability to provide solutions in a professional and organized manner Rory wants: IT Support, IT Engineer, M365, Azure, Microsoft Please see our website page headed (eg) 'Privacy Notice' for an explanation about how we use information we collect about you'
As a ServiceNow Product Manager for the UK Health Security Agency (UKHSA) Technology team, you will play a pivotal role in leading the digital transformation of the agency, ensuring it becomes a more data-driven, customer-focused, and digitally advanced organisation. In this role, your primary focus will be on utilising ServiceNow effectively to enhance UKHSA's digital capabilities. You will lead the design, development, and maintenance of ServiceNow APIs, UIs, and backend infrastructure to achieve UKHSA's objectives of transforming health expectations across England. Your responsibilities include identifying process optimisation opportunities for products and services, contributing to implementing proposed solutions, and providing expert technical knowledge in ServiceNow throughout the design, build, and test phases. Taking ownership of projects from inception to production, you will work closely with business and technology stakeholders to translate business problems into technical designs. Your role involves collaborating with UCD, Service Design, and DevOps teams to develop elegant solutions for complex problems. Championing user research to prioritise user needs, putting users first and managing competing priorities, you will offer recommendations on the best tools and methods, ensuring the delivery of a high-quality service within ServiceNow that empowers individuals to make positive changes in their working lives. You will be tasked with creating and maintaining a roadmap of features for the constant evolution of the ServiceNow platform ensuring it meets the needs of the agency. Main Duties of the Job Strategic Planning: Collaborate with senior stakeholders to understand business needs and translate them into a comprehensive ServiceNow strategy. Develop and maintain a roadmap for the ongoing enhancement of the ServiceNow platform to meet organisational goals. Product Ownership: Take ownership of the end-to-end product lifecycle, from ideation to implementation and ongoing optimisation. Define and prioritise product features and requirements, ensuring alignment with business priorities. Stakeholder Engagement: Establish strong working relationships with internal and external stakeholders to gather requirements and feedback for continuous improvement. Communicate effectively with both technical and non-technical stakeholders, ensuring a common understanding of product objectives. ServiceNow Configuration and Customisation: Oversee the configuration and customisation of the ServiceNow platform to meet business requirements. Stay abreast of ServiceNow best practices and updates to drive continuous improvement. Team Collaboration: Work closely with development teams, business analysts, and other relevant teams to ensure the successful delivery of ServiceNow solutions. Provide guidance and support to the team, fostering a collaborative and innovative working environment. Quality Assurance: Define and implement testing strategies to ensure the reliability and functionality of the ServiceNow platform. Conduct regular quality assurance checks and reviews to maintain a high standard of service. Documentation and Reporting: Create and maintain comprehensive documentation, including user guides and technical documentation. Generate regular reports on key performance indicators, highlighting areas for improvement and success. for more info click the apply here button
May 01, 2024
Full time
As a ServiceNow Product Manager for the UK Health Security Agency (UKHSA) Technology team, you will play a pivotal role in leading the digital transformation of the agency, ensuring it becomes a more data-driven, customer-focused, and digitally advanced organisation. In this role, your primary focus will be on utilising ServiceNow effectively to enhance UKHSA's digital capabilities. You will lead the design, development, and maintenance of ServiceNow APIs, UIs, and backend infrastructure to achieve UKHSA's objectives of transforming health expectations across England. Your responsibilities include identifying process optimisation opportunities for products and services, contributing to implementing proposed solutions, and providing expert technical knowledge in ServiceNow throughout the design, build, and test phases. Taking ownership of projects from inception to production, you will work closely with business and technology stakeholders to translate business problems into technical designs. Your role involves collaborating with UCD, Service Design, and DevOps teams to develop elegant solutions for complex problems. Championing user research to prioritise user needs, putting users first and managing competing priorities, you will offer recommendations on the best tools and methods, ensuring the delivery of a high-quality service within ServiceNow that empowers individuals to make positive changes in their working lives. You will be tasked with creating and maintaining a roadmap of features for the constant evolution of the ServiceNow platform ensuring it meets the needs of the agency. Main Duties of the Job Strategic Planning: Collaborate with senior stakeholders to understand business needs and translate them into a comprehensive ServiceNow strategy. Develop and maintain a roadmap for the ongoing enhancement of the ServiceNow platform to meet organisational goals. Product Ownership: Take ownership of the end-to-end product lifecycle, from ideation to implementation and ongoing optimisation. Define and prioritise product features and requirements, ensuring alignment with business priorities. Stakeholder Engagement: Establish strong working relationships with internal and external stakeholders to gather requirements and feedback for continuous improvement. Communicate effectively with both technical and non-technical stakeholders, ensuring a common understanding of product objectives. ServiceNow Configuration and Customisation: Oversee the configuration and customisation of the ServiceNow platform to meet business requirements. Stay abreast of ServiceNow best practices and updates to drive continuous improvement. Team Collaboration: Work closely with development teams, business analysts, and other relevant teams to ensure the successful delivery of ServiceNow solutions. Provide guidance and support to the team, fostering a collaborative and innovative working environment. Quality Assurance: Define and implement testing strategies to ensure the reliability and functionality of the ServiceNow platform. Conduct regular quality assurance checks and reviews to maintain a high standard of service. Documentation and Reporting: Create and maintain comprehensive documentation, including user guides and technical documentation. Generate regular reports on key performance indicators, highlighting areas for improvement and success. for more info click the apply here button
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. This role requires regular shift working. You will be required to do 14 shifts over a 28-day period: this consists of 7 day shifts each covering 07:00am - 07:00pm, and 7-night shifts each covering 07:00pm - 07:00am. The post attracts a shift allowance of 20% of the salary. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Please note - this role requires you to pass a security clearance check. For further information on this please see selection process details. Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
May 01, 2024
Full time
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. This role requires regular shift working. You will be required to do 14 shifts over a 28-day period: this consists of 7 day shifts each covering 07:00am - 07:00pm, and 7-night shifts each covering 07:00pm - 07:00am. The post attracts a shift allowance of 20% of the salary. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Please note - this role requires you to pass a security clearance check. For further information on this please see selection process details. Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
JOB TITLE : Solution Architect LOCATION(S): Jersey, Guernsey, Isle of Man HOURS : Full time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site. About this opportunity: Lloyds Bank International is in an exciting era of growth with an ambition to be the fastest growing business in LBG. Our plans are to double our income by 2026, and to do this we are expanding our footprint via our digital banking channels. We currently have an outstanding opportunity for a dynamic Solution Architect to join our digital banking team as we undergo this growth. We're looking for an individual to help us to shape and define our solution landscape across our digital banking space, helping us to deliver even better customer propositions through future-focussed capabilities. What will you be doing with us? Playing a key role in the team that delivers features and initiatives across our International digital channels, including internet banking, iOS and Android banking apps and online application forms. Collaborating with Product Owners, Platform Leads, Enterprise Architects & Engineers to create the Architectural runway for our feature team. Support Product Owner in triaging business requests, providing insight into technical feasibility and viability of delivering business changes. Translate business requirements into viable solutions to then be worked on by business analysts, engineers and quality engineers. Engage with business needs and strategy to enable recommendation of technical solutions that minimises tech debt for long term, and allows construction of technology solutions that strategically align with and drive Crown Dependencies goals. Validate technology assumptions, evaluating implementation alternatives and software lifecycle risks, assumptions, issues & dependencies. Owning the technical design risks or issues and driving resolution through architectural or agile practices. Participating in Agile ceremonies, elicit requirements, shape & validate designs or prototypes that deliver customer outcomes that align to our target architecture. Leveraging industry best practice, frameworks, standards & policies in creating opportunities & value for our customers. Setting guiding principles and solution success criteria for banking platform capability or feature development. Providing oversight & foster built in quality, decoupled & modernised architectures. Supporting Product Owners & Platform Leads on the technical aspect of activities linked with Platform financial estimation, spend or risk management processes in line with the platform roadmap. Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks. Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends. Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports (if applicable) by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation. Sets medium term objectives and takes responsibility for implement a team's performance management systems with guidance from senior colleagues. Highlights shortcomings and suggests improvements in current IT Security processes, systems and procedures within assigned unit and/or discipline. What you'll need: A passion for digital product development with a customer-centric approach. Strong technical background with previous experience in agile product development. Experience analysing options to deliver end-to-end solution designs using relevant architectural building blocks as well as producing designs for features that enable frequent incremental customer value delivery. Experience of application, data, infrastructure and security domains and an ability to liaise close with architects in these domains to develop best practice solutions. Experience of producing clear analytical documentation for review by a variety of technical and non-technical stakeholders, e.g. process maps, sequence diagrams. Ability to organise and prepares complex documents by using multiple computer applications (such as Microsoft Office, Visio), while also gathering and summarising data for special reports. Experience of infrastructure and security related challenges (e.g. firewalls, gateways) and working with infrastructure/security teams to resolve. Excellent communication and interpersonal skills, capable of collaborating with cross functional teams across multiple jurisdictions. Desirable but not essential: Experience working with digital banking channels, across iOS, Android and web-based internet banking. Experience working in a large-scale financial services provider. Experience with on-premise versus cloud-based solutions. Experience with design and development of technical solutions, including websites, REST APIs, SDKs, using .NET (C#/Javascript) and/or Java; experience with hosting platforms, e.g. IIS, Apache, Nginx. Experience with database development and/or administration using SQL Server (preferred), MySQL or PostgreSQL. About working for us: We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which include: a generous pension contribution of up to 15%; an annual performance-related bonus; share schemes including free shares; benefits you can adapt to your lifestyle, such as discounted shopping; 28 days' holiday, with bank holidays on top; a range of wellbeing initiatives and generous parental leave policies. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
May 01, 2024
Full time
JOB TITLE : Solution Architect LOCATION(S): Jersey, Guernsey, Isle of Man HOURS : Full time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site. About this opportunity: Lloyds Bank International is in an exciting era of growth with an ambition to be the fastest growing business in LBG. Our plans are to double our income by 2026, and to do this we are expanding our footprint via our digital banking channels. We currently have an outstanding opportunity for a dynamic Solution Architect to join our digital banking team as we undergo this growth. We're looking for an individual to help us to shape and define our solution landscape across our digital banking space, helping us to deliver even better customer propositions through future-focussed capabilities. What will you be doing with us? Playing a key role in the team that delivers features and initiatives across our International digital channels, including internet banking, iOS and Android banking apps and online application forms. Collaborating with Product Owners, Platform Leads, Enterprise Architects & Engineers to create the Architectural runway for our feature team. Support Product Owner in triaging business requests, providing insight into technical feasibility and viability of delivering business changes. Translate business requirements into viable solutions to then be worked on by business analysts, engineers and quality engineers. Engage with business needs and strategy to enable recommendation of technical solutions that minimises tech debt for long term, and allows construction of technology solutions that strategically align with and drive Crown Dependencies goals. Validate technology assumptions, evaluating implementation alternatives and software lifecycle risks, assumptions, issues & dependencies. Owning the technical design risks or issues and driving resolution through architectural or agile practices. Participating in Agile ceremonies, elicit requirements, shape & validate designs or prototypes that deliver customer outcomes that align to our target architecture. Leveraging industry best practice, frameworks, standards & policies in creating opportunities & value for our customers. Setting guiding principles and solution success criteria for banking platform capability or feature development. Providing oversight & foster built in quality, decoupled & modernised architectures. Supporting Product Owners & Platform Leads on the technical aspect of activities linked with Platform financial estimation, spend or risk management processes in line with the platform roadmap. Delivers prescribed outcomes for a designated area, using risk management systems to ensure the organisation is not exposed to undue risks. Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends. Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports (if applicable) by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation. Sets medium term objectives and takes responsibility for implement a team's performance management systems with guidance from senior colleagues. Highlights shortcomings and suggests improvements in current IT Security processes, systems and procedures within assigned unit and/or discipline. What you'll need: A passion for digital product development with a customer-centric approach. Strong technical background with previous experience in agile product development. Experience analysing options to deliver end-to-end solution designs using relevant architectural building blocks as well as producing designs for features that enable frequent incremental customer value delivery. Experience of application, data, infrastructure and security domains and an ability to liaise close with architects in these domains to develop best practice solutions. Experience of producing clear analytical documentation for review by a variety of technical and non-technical stakeholders, e.g. process maps, sequence diagrams. Ability to organise and prepares complex documents by using multiple computer applications (such as Microsoft Office, Visio), while also gathering and summarising data for special reports. Experience of infrastructure and security related challenges (e.g. firewalls, gateways) and working with infrastructure/security teams to resolve. Excellent communication and interpersonal skills, capable of collaborating with cross functional teams across multiple jurisdictions. Desirable but not essential: Experience working with digital banking channels, across iOS, Android and web-based internet banking. Experience working in a large-scale financial services provider. Experience with on-premise versus cloud-based solutions. Experience with design and development of technical solutions, including websites, REST APIs, SDKs, using .NET (C#/Javascript) and/or Java; experience with hosting platforms, e.g. IIS, Apache, Nginx. Experience with database development and/or administration using SQL Server (preferred), MySQL or PostgreSQL. About working for us: We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too. Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which include: a generous pension contribution of up to 15%; an annual performance-related bonus; share schemes including free shares; benefits you can adapt to your lifestyle, such as discounted shopping; 28 days' holiday, with bank holidays on top; a range of wellbeing initiatives and generous parental leave policies. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.