Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
May 17, 2024
Full time
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
May 17, 2024
Full time
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
May 17, 2024
Full time
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
May 17, 2024
Full time
Senior Service Desk Analyst Office 365 (O365 & EUD Support) £35,510 - £44,197 plus £1,750 location allowance and a 12.5% Shift allowance, hybrid working and excellent benefits Based at Hanslope Park near Milton Keynes Free shuttle bus available between central Milton Keynes and Hanslope Park Have you ever thought about getting more from your career, using your passion for technology and customer service skills for a global organisation that delivers for the UK government and our international partners? If you re passionate about technology and ready to lead a high performing team, this could be your next move. At FCDO Services, we protect the UK s interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters. Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it s creating bespoke, secure software, offering programme and application support or moving an entire embassy s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you ve got the opportunity to join them. Inspire our Service Desk Analysts to be the best Our customer-focused Global Support Centre provides technical support across a wide range of ICT systems and services, logging, processing and diagnosing incidents quickly and effectively. It s important work that could take your career to new heights as you focus your talents on a wide range of existing and new services that we offer. In this important role it ll be your task to help drive and improve our Service Desk Analysts first contact resolution rate to ensure the vital services they provide are delivered within agreed SLAs. Analysing performance metrics and identifying relevant issues, you ll assess options and recommend relevant plans of action or service improvements. But your work won t stop here you ll undertake in-depth technical investigations and the diagnosis and resolution of requests. In addition, you ll provide technical expertise during major incidents and help gather updates, workarounds, permanent fixes and solutions to in-flight problem records. We ll also expect you to ensure that support requirements are documented and accepted prior to the take-on of a new service, and document any known issues. And all the while you ll be maintaining your own professional development, knowledge and expertise relating to the latest technologies and best practice. Use all your technical skills to support our global mission Highly resourceful, flexible and methodical, you ll enjoy looking for inventive answers to difficult problems, and use all your interpersonal skills to inspire team members. It s important that you have ITIL Foundation certification and a Level 3 qualification or advanced apprenticeship in an IT-related subject, and in addition to well-developed experience of working within service desks & second line incident and request fulfilment process disciplines, you ll possess a good understanding of priority classifications and SLAs. We ll expect you to have excellent working knowledge of relevant operating systems, applications, general networking and remote-working technologies. Our customers are at the heart of everything we do, so you ll have a genuine flair for communication and problem solving, and your ability to analyse, interrogate and evaluate data will make you a go-to colleague. In addition, you ll be at an advantage if you have working knowledge of ServiceNow and Office 365 and similar Microsoft environments (Intune). Discover the support you need to grow your career further Working with us you ll help keep people, information, and assets safe around the world. It s a role you can feel proud of; and we aim to make every part of your career just as rewarding. That s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. All our employees have to be security cleared before being appointed, so you ll need to undergo a vetting process as part of your application. You can find out more about vetting on our website. To find out more about us and what a career with FCDO Services can offer you, please visit: fcdoservicescareers.co.uk Or you can start your application today at: FCOS Careers Current jobs (fcdoservicescareers.co.uk) Closing date for applications is: midnight 2 June 2024. It takes a diverse team to protect a diverse world. The vital work we do takes an incredible community of colleagues with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you re welcome and valued. It s what makes us a Disability Confident employer. And why we re recognised as a Carer Confident workplace. And it s how you know you re joining an inspiring, inclusive organisation.
Employer description: WhiteSpider are an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support of large scale and complex Software Defined Infrastructure's. WhiteSpider believes its success is down to its team, and as such skillsets are paramount. Training is something WhiteSpider strongly endorses and will be provided for all of the technologies supported, however, the ability for the analyst to quickly adapt to the first line operational processes and procedures is paramount. Due to significant growth, we require additional team members across the business, including within the managed services team. Overview: WhiteSpider is an advanced technology services company providing professional services and software defined solutions to enterprises across the world. We continue to grow our Managed Services team and require a full-time 1st Line Network Support Engineer. The individuals we are looking for will be a highly motivated and skilled team player who has experience of a first line role, ideally within an MSP environment. The role will be interacting with WhiteSpider's Managed Services customers and requires the candidate to demonstrate outstanding customer relationship skills. Location: Leeds Office / LS11 9YJ Salary: £16,000 for first 12 months, which will then increase to £20,000 afterwards. Working week: Working as part of a team, the role will involve a rotating shift pattern, with 8am-4pm week one and 10-6pm week two. The role involves responding to customer incidents and service requests received via telephone, email or web portal. Information is managed via a standard service desk tool and several WhiteSpider developed and commercial monitoring platforms. You will ensure all customer and WhiteSpider documentation is kept up to date with changes. Duties: Act as a primary point of contact in the service desk, contributing and collaborating with other team members to help grow and enhance the team's skills and efficiency Maximize customer network performance by monitoring, troubleshooting problems and outages Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access Ensure the technology, systems & support are optimised for customers including individuals or teams working remotely from or from customer sites Work to SLAs to ensure that we meet business expectations / Communicate early and clearly if these SLAs are expected to be missed Continue to review and improve the technology solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests and problems What we are looking for: Beneficial Experience: Any Product Experience of the following technologies would be beneficial: Cisco Switching, Cisco ASR & ISR Routers Cisco ASA and FTD Firewalls Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela) VMware ESXi & vCentre Microsoft Hyper-V, Windows & Linux, Office 365 Backup Technologies Technical Experience: Ability to analyse complex data and develop innovative solutions Exposure to non-Cisco Infrastructure, i.e. HP, Juniper, F5, Citrix, CheckPoint, Fortinet, Palo Alto and VMWare NSX Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Free on-site parking 10 min walk from Leeds train station Casual dress code Friendly atmosphere Coffee machine Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. There is a strong possibility of gaining full time employment. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 17, 2024
Full time
Employer description: WhiteSpider are an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support of large scale and complex Software Defined Infrastructure's. WhiteSpider believes its success is down to its team, and as such skillsets are paramount. Training is something WhiteSpider strongly endorses and will be provided for all of the technologies supported, however, the ability for the analyst to quickly adapt to the first line operational processes and procedures is paramount. Due to significant growth, we require additional team members across the business, including within the managed services team. Overview: WhiteSpider is an advanced technology services company providing professional services and software defined solutions to enterprises across the world. We continue to grow our Managed Services team and require a full-time 1st Line Network Support Engineer. The individuals we are looking for will be a highly motivated and skilled team player who has experience of a first line role, ideally within an MSP environment. The role will be interacting with WhiteSpider's Managed Services customers and requires the candidate to demonstrate outstanding customer relationship skills. Location: Leeds Office / LS11 9YJ Salary: £16,000 for first 12 months, which will then increase to £20,000 afterwards. Working week: Working as part of a team, the role will involve a rotating shift pattern, with 8am-4pm week one and 10-6pm week two. The role involves responding to customer incidents and service requests received via telephone, email or web portal. Information is managed via a standard service desk tool and several WhiteSpider developed and commercial monitoring platforms. You will ensure all customer and WhiteSpider documentation is kept up to date with changes. Duties: Act as a primary point of contact in the service desk, contributing and collaborating with other team members to help grow and enhance the team's skills and efficiency Maximize customer network performance by monitoring, troubleshooting problems and outages Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access Ensure the technology, systems & support are optimised for customers including individuals or teams working remotely from or from customer sites Work to SLAs to ensure that we meet business expectations / Communicate early and clearly if these SLAs are expected to be missed Continue to review and improve the technology solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests and problems What we are looking for: Beneficial Experience: Any Product Experience of the following technologies would be beneficial: Cisco Switching, Cisco ASR & ISR Routers Cisco ASA and FTD Firewalls Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela) VMware ESXi & vCentre Microsoft Hyper-V, Windows & Linux, Office 365 Backup Technologies Technical Experience: Ability to analyse complex data and develop innovative solutions Exposure to non-Cisco Infrastructure, i.e. HP, Juniper, F5, Citrix, CheckPoint, Fortinet, Palo Alto and VMWare NSX Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Free on-site parking 10 min walk from Leeds train station Casual dress code Friendly atmosphere Coffee machine Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. There is a strong possibility of gaining full time employment. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Job Title: Helpdesk Team Leader Status: Permanent Hours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00) Salary: maximum £35,000 + Commuting Expense up to Zone 6 Location: London 5 days office based An international IT/Telcom company is looking for a Helpdesk Team Leader. Responsibilities: A Team Leader, or Supervisor, leads and manages a small Helpdesk team Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directoty administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred. MS fundamental or more than certification holder or corresponding skills holder are preferred. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac). In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM). In-depth knowledge of internet, network protocols and devices. Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
May 16, 2024
Full time
Job Title: Helpdesk Team Leader Status: Permanent Hours: (35 hrs p.w., 8:00-16:00 / 09:00-17:00) Salary: maximum £35,000 + Commuting Expense up to Zone 6 Location: London 5 days office based An international IT/Telcom company is looking for a Helpdesk Team Leader. Responsibilities: A Team Leader, or Supervisor, leads and manages a small Helpdesk team Planning workloads and delegating tasks, assisting with recruitment and training of employees, and overseeing the team's daily operations. Performing customer service functions, including interacting with customers and answering questions. Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact. Diagnosing and troubleshooting software and hardware issues remotely on computers, mobiles, and other IT infrastructure components. Arranging the repairment and replacement of damaged computers, mobiles, and other IT infrastructure components. Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software. Active Directoty administration / Azure AD administration based on the procedure/instruction. Public cloud based server administration based on the procedure/instruction. Queuing management with IT support ticket system. Supporting people whenever they encounter challenges with computers and network devices. Maintaining and updating technical documentation regularly. Proof of concept testing new hardware and software before full-scale installation. Temporary or long-term customer support at their office, if required. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Handle ad-hoc requests from line managers. Requirements: Team leader/Sub-leader in IT industry is preferred. Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus softwares. Proven IT project/support team management experience in Helpdesk or IT support or IT technician roles. Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred. MS fundamental or more than certification holder or corresponding skills holder are preferred. In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac). In-depth knowledge and practical experience of Mobiles (IOS and Android, MDM/MAM). In-depth knowledge of internet, network protocols and devices. Basic knowledge of Microsoft 365 administration; practical experience with Active Directory is preferred. Practical experience with Microsoft 365 administration is preferred Working knowledge of employer's operations. Leadership skills, outstanding communication skills, interpersonal skills and ability to resolve conflicts. Excellent customer service skills; attention to details. English proficiency business level. Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Are you passionate about technology? Eager to kickstart your career in the dynamic world of IT? Ready to dive into hands-on learning experiences that will shape your future? Look no further! We're on the hunt for an IT Apprentice to join our bustling team in Westerham - TN16! As an IT Apprentice, you will be working towards a Level 3 in IT and you'll provide comprehensive support across desktop hardware, software, networks, and operating systems, addressing issues and ensuring smooth operations. First-line support entails troubleshooting routers, firewalls, and business communications, swiftly identifying and implementing corrective measures. Additionally, you'll conduct preventative maintenance, execute timely upgrades, and debug software to align with evolving business processes. Maintaining updated maintenance contract records and meeting KPIs for system restoration timelines are key responsibilities. Monitoring system and database performance involves pinpointing underperforming systems and implementing necessary improvements while maintaining performance records. Prioritizing safety, you'll take charge of accident reporting and identify potential hazards. Adaptability is crucial, as you'll undertake various tasks within the scope of the role, proactively fixing issues and devising solutions as needed. Hours of Work: Full Time, Permanent IT Apprentice Requirements: Intelligent, quick-thinking, alert, highly numerate High level of communication skills both verbal and written Excellent interpersonal skills Strong on prioritisation for the business benefit Decisive and excellent influencer Strong team player and ability to work throughout organisation regardless of seniority IT Apprentice Benefits: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Bonus Structure Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Flexible working model High 5 Employee Recognition Programme Meet the Organisation: Who We Are and What We Do Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. Our brands are united by a belief in design, innovation and craftsmanship, leading to beautiful and high-quality products. Are you ready to dive headfirst into an electrifying journey in the world of technology? If you've got the passion and the drive, then this IT Apprentice role is tailor-made for you! Don't wait any longer apply now!
May 16, 2024
Full time
Are you passionate about technology? Eager to kickstart your career in the dynamic world of IT? Ready to dive into hands-on learning experiences that will shape your future? Look no further! We're on the hunt for an IT Apprentice to join our bustling team in Westerham - TN16! As an IT Apprentice, you will be working towards a Level 3 in IT and you'll provide comprehensive support across desktop hardware, software, networks, and operating systems, addressing issues and ensuring smooth operations. First-line support entails troubleshooting routers, firewalls, and business communications, swiftly identifying and implementing corrective measures. Additionally, you'll conduct preventative maintenance, execute timely upgrades, and debug software to align with evolving business processes. Maintaining updated maintenance contract records and meeting KPIs for system restoration timelines are key responsibilities. Monitoring system and database performance involves pinpointing underperforming systems and implementing necessary improvements while maintaining performance records. Prioritizing safety, you'll take charge of accident reporting and identify potential hazards. Adaptability is crucial, as you'll undertake various tasks within the scope of the role, proactively fixing issues and devising solutions as needed. Hours of Work: Full Time, Permanent IT Apprentice Requirements: Intelligent, quick-thinking, alert, highly numerate High level of communication skills both verbal and written Excellent interpersonal skills Strong on prioritisation for the business benefit Decisive and excellent influencer Strong team player and ability to work throughout organisation regardless of seniority IT Apprentice Benefits: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Bonus Structure Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Flexible working model High 5 Employee Recognition Programme Meet the Organisation: Who We Are and What We Do Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. Our brands are united by a belief in design, innovation and craftsmanship, leading to beautiful and high-quality products. Are you ready to dive headfirst into an electrifying journey in the world of technology? If you've got the passion and the drive, then this IT Apprentice role is tailor-made for you! Don't wait any longer apply now!
ELECTRICAL ENGINEER PERMANENT THEALE/HOME The Electrical Specialist position is a key role within the Site Design Team, responsible for electrical design initiatives for our internal teams, construction partners and clientele. The Electrical Engineer will create comprehensive electrical solutions that comply with current legislation and regulations that ensure build and operational effectiveness. A proactive approach is required to develop cost effective and energy efficient designs when working with suppliers, clients and internal or external teams, to establish robust guidelines, documentation, processes, and procedures. The role will also include chairing meetings, running workshops, and engaging in all other activities that contribute to the continuous improvement of our services and make us the first choice in the Telecommunication industry. Key responsibilities of the Electrical Engineer include: Technical: Working within the multi-disciplined Design Team in the field of electrical engineering. Lead on the development of design standards and solutions that are in accordance with the appropriate regulations & legislation, and ensuring suppliers are aware and uphold these standards. Undertake site visits, investigate issues, audit electrical installations, test & inspection work completed by suppliers and build partners. Desktop reviews of site designs and test certification. Attend suppliers to develop relationships, product development and training. Be able to lead for incoming design queries related to electrical engineering, resolve with appropriate design guidance or to delegate to specialists within the design team. This includes queries in relation to deployment, sites out of service, operational and maintenance issues. Review, approve or reject electrical design concessions and provide responses to Electrical Design helpdesk queries. To Review, critic and provide feedback to suppliers on all matters related to electrical design, documentation, installation and test issues. Communication: Prepare material and present at Engineering workshops and other similar events to promote design standards and guidelines. Work within teams created for specific projects until completion. Engage with and support all stakeholders across the business and clientele base in matters related to electrical engineering. Health and Safety: Ensure all guidelines conform to current .GOV, HSE and BS / EN / IEC standards. Support and report on near misses/incident investigations for electrical and other cross party issues, create reports and trends. Drive a safety mindset through good design and working closely with our supply chain and clients to improve safety standards. The successful Electrical Engineer will have: 5 years experience in Electrical Design and Install of commercial & residential installations that are BS7671 compliant and certified. Experience of Test, Verification & Inspection to BS7671 on new and existing fixed installations. (EIC & EICR). Electrical Engineering qualification and time served Electrical Apprenticeship. i.e. City & Guilds, 2365 (level 2 min) Considered as Skilled person (electrically) who possess practical, theoretical, and electrical engineering skills, experience and knowledge (i.e., NICEIC level 2 or 3 etc.) 18th Edition certified (BS7671) City & Guilds 2381, 2382. General knowledge of mobile telecoms infrastructure. A firm understanding of electrical infrastructure, AC, DC, Earthing, LPS, SPD's, DC power supplies, DSO supplies. Good understanding of CDM legislation. Good communication skills. Intermediate Microsoft Office skills To apply for the Electrical Engineer please send your CV to (url removed) Project People is acting as an Employment Agency in relation to this vacancy.
May 16, 2024
Full time
ELECTRICAL ENGINEER PERMANENT THEALE/HOME The Electrical Specialist position is a key role within the Site Design Team, responsible for electrical design initiatives for our internal teams, construction partners and clientele. The Electrical Engineer will create comprehensive electrical solutions that comply with current legislation and regulations that ensure build and operational effectiveness. A proactive approach is required to develop cost effective and energy efficient designs when working with suppliers, clients and internal or external teams, to establish robust guidelines, documentation, processes, and procedures. The role will also include chairing meetings, running workshops, and engaging in all other activities that contribute to the continuous improvement of our services and make us the first choice in the Telecommunication industry. Key responsibilities of the Electrical Engineer include: Technical: Working within the multi-disciplined Design Team in the field of electrical engineering. Lead on the development of design standards and solutions that are in accordance with the appropriate regulations & legislation, and ensuring suppliers are aware and uphold these standards. Undertake site visits, investigate issues, audit electrical installations, test & inspection work completed by suppliers and build partners. Desktop reviews of site designs and test certification. Attend suppliers to develop relationships, product development and training. Be able to lead for incoming design queries related to electrical engineering, resolve with appropriate design guidance or to delegate to specialists within the design team. This includes queries in relation to deployment, sites out of service, operational and maintenance issues. Review, approve or reject electrical design concessions and provide responses to Electrical Design helpdesk queries. To Review, critic and provide feedback to suppliers on all matters related to electrical design, documentation, installation and test issues. Communication: Prepare material and present at Engineering workshops and other similar events to promote design standards and guidelines. Work within teams created for specific projects until completion. Engage with and support all stakeholders across the business and clientele base in matters related to electrical engineering. Health and Safety: Ensure all guidelines conform to current .GOV, HSE and BS / EN / IEC standards. Support and report on near misses/incident investigations for electrical and other cross party issues, create reports and trends. Drive a safety mindset through good design and working closely with our supply chain and clients to improve safety standards. The successful Electrical Engineer will have: 5 years experience in Electrical Design and Install of commercial & residential installations that are BS7671 compliant and certified. Experience of Test, Verification & Inspection to BS7671 on new and existing fixed installations. (EIC & EICR). Electrical Engineering qualification and time served Electrical Apprenticeship. i.e. City & Guilds, 2365 (level 2 min) Considered as Skilled person (electrically) who possess practical, theoretical, and electrical engineering skills, experience and knowledge (i.e., NICEIC level 2 or 3 etc.) 18th Edition certified (BS7671) City & Guilds 2381, 2382. General knowledge of mobile telecoms infrastructure. A firm understanding of electrical infrastructure, AC, DC, Earthing, LPS, SPD's, DC power supplies, DSO supplies. Good understanding of CDM legislation. Good communication skills. Intermediate Microsoft Office skills To apply for the Electrical Engineer please send your CV to (url removed) Project People is acting as an Employment Agency in relation to this vacancy.
Job Title: Tier 1 Support Specialist Location: Eccles, Greater Manchester Salary: Competitive Job Type: Permanent, Full Time Start Date: ASAP An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. About the role: We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office. This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role. Responsibilities: Point of contact between the business and end-user Logging all incidents and service requests Providing updates on tickets Creation of tickets Resetting passwords Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Managing your time efficiently and planning your day accordingly About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of MSP and or Hospitality is advantageous but not essential Knowledge of Microsoft cloud solutions including Office 365 would be advantageous Experience with Desktop & Server admin across the Microsoft stack would be advantageous Overall appreciation of client system security Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
May 16, 2024
Full time
Job Title: Tier 1 Support Specialist Location: Eccles, Greater Manchester Salary: Competitive Job Type: Permanent, Full Time Start Date: ASAP An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. About the role: We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office. This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role. Responsibilities: Point of contact between the business and end-user Logging all incidents and service requests Providing updates on tickets Creation of tickets Resetting passwords Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Managing your time efficiently and planning your day accordingly About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of MSP and or Hospitality is advantageous but not essential Knowledge of Microsoft cloud solutions including Office 365 would be advantageous Experience with Desktop & Server admin across the Microsoft stack would be advantageous Overall appreciation of client system security Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Job Title: Tier 1 Support Specialist Location: Eccles, Greater Manchester Salary: Competitive Job Type: Permanent, Full Time Start Date: ASAP An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. About the role: We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office. This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role. Responsibilities: Point of contact between the business and end-user Logging all incidents and service requests Providing updates on tickets Creation of tickets Resetting passwords Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Managing your time efficiently and planning your day accordingly About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of MSP and or Hospitality is advantageous but not essential Knowledge of Microsoft cloud solutions including Office 365 would be advantageous Experience with Desktop & Server admin across the Microsoft stack would be advantageous Overall appreciation of client system security Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
May 15, 2024
Full time
Job Title: Tier 1 Support Specialist Location: Eccles, Greater Manchester Salary: Competitive Job Type: Permanent, Full Time Start Date: ASAP An exciting opportunity has arisen to join us as an IT Support Specialist - Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector. About the role: We are looking for an ambitious IT Support Specialist - Tier 1, Apprentice, to join our Helpdesk Team, working from our Eccles office. This is the perfect opportunity for someone currently working as an IT Support Specialist - Tier 1 looking to develop their skills or someone who is looking for their first role in IT and is passionate about delivering excellent customer service. Training will be offered to support someone with aspirations to move into a Tier 2 or Tier 3 role. Responsibilities: Point of contact between the business and end-user Logging all incidents and service requests Providing updates on tickets Creation of tickets Resetting passwords Setting up new devices for our client base, both Windows and Mac Completion of laptop pre-builds and post-builds Managing your time efficiently and planning your day accordingly About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Have a proven history of being able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of MSP and or Hospitality is advantageous but not essential Knowledge of Microsoft cloud solutions including Office 365 would be advantageous Experience with Desktop & Server admin across the Microsoft stack would be advantageous Overall appreciation of client system security Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit We offer some flexibility to work from home A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive inhouse and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, Support Technician, IT Support Engineer, Technical Support, 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician may also be considered for this role.
Employer description: We're about fast, sustainable, entrepreneurial growth with specialisms across audit, tax, transactions and personal wealth to make it happen. Consistently rebellious, we're disrupting the mid-market like no other. From culture and tech to ways of working and specialisms. Towards every point of the UK compass. Effectively, we're creating the next gen firm. And we're looking for likeminded firms to join us on this adventure. Overview: Are you looking to take the first steps in your successful IT career? We have a fantastic opportunity for an IT Service Desk Apprentice to join the IT Team, who is keen to hit the ground running and is excited at the prospect of developing within a fast-paced environment. You'll be based at our London (Holborn) office, with a requirement to travel to our other Greater London sites on an ad-hoc basis. Your day-to-day role will involve working closely with experienced professionals to provide excellent customer service as you troubleshoot technical issues, resolve user enquiries, and contribute to the efficiency of IT service delivery. Salary: £17,000 - £19,000 per annum. Duties / What you'll be doing in your working day: Provide 1st line technical support, addressing queries promptly via phone, email, or in-person. Uphold high standards of customer service, adhering to service management principles. Ensure SLAs are met for responding to and resolving service tickets. Take ownership of user problems, proactively seeking resolutions. Maintain comprehensive documentation by logging all calls and incidents. Collaborate with IT support team members to resolve complex issues. Liaise with third-party suppliers and vendors to resolve escalated issues. Handle alert tickets and escalate as necessary. Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell. What we are looking for: Skills and experience: A strong academic background. Highly personable and confident. Able to take responsibility for your success and the self-awareness to know when things go wrong. Eager to learn and adapt to new technologies. A drive to build a career with a firm that will give you the support and opportunity you need to succeed. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. What Cooper Parry offer: We have always believed in trusting our people to make the right decisions for themselves. From how you dress, to how often you take holiday. We put our people at the heart of our culture. If our people love working here then they do amazing work, that's why we offer things like: Empowered and entrusted to do what you do best. Open Holidays - unlimited paid annual leave to take what you need to feel well rested. We are currently undertaking a 100-80-100 trial, otherwise known as a "4 day work week trial" to reduce our working hours by 20%. An amazing wellbeing offering to support your physical, mental, spiritual, and financial health. Volunteering opportunities to work closer with local communities and charities. We know everyone performs their best when they feel welcomed and supported to bring their whole selves to work. As an equal opportunities' employer, we will work with you to ensure you have all you need to achieve your best. Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 15, 2024
Full time
Employer description: We're about fast, sustainable, entrepreneurial growth with specialisms across audit, tax, transactions and personal wealth to make it happen. Consistently rebellious, we're disrupting the mid-market like no other. From culture and tech to ways of working and specialisms. Towards every point of the UK compass. Effectively, we're creating the next gen firm. And we're looking for likeminded firms to join us on this adventure. Overview: Are you looking to take the first steps in your successful IT career? We have a fantastic opportunity for an IT Service Desk Apprentice to join the IT Team, who is keen to hit the ground running and is excited at the prospect of developing within a fast-paced environment. You'll be based at our London (Holborn) office, with a requirement to travel to our other Greater London sites on an ad-hoc basis. Your day-to-day role will involve working closely with experienced professionals to provide excellent customer service as you troubleshoot technical issues, resolve user enquiries, and contribute to the efficiency of IT service delivery. Salary: £17,000 - £19,000 per annum. Duties / What you'll be doing in your working day: Provide 1st line technical support, addressing queries promptly via phone, email, or in-person. Uphold high standards of customer service, adhering to service management principles. Ensure SLAs are met for responding to and resolving service tickets. Take ownership of user problems, proactively seeking resolutions. Maintain comprehensive documentation by logging all calls and incidents. Collaborate with IT support team members to resolve complex issues. Liaise with third-party suppliers and vendors to resolve escalated issues. Handle alert tickets and escalate as necessary. Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell. What we are looking for: Skills and experience: A strong academic background. Highly personable and confident. Able to take responsibility for your success and the self-awareness to know when things go wrong. Eager to learn and adapt to new technologies. A drive to build a career with a firm that will give you the support and opportunity you need to succeed. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. What Cooper Parry offer: We have always believed in trusting our people to make the right decisions for themselves. From how you dress, to how often you take holiday. We put our people at the heart of our culture. If our people love working here then they do amazing work, that's why we offer things like: Empowered and entrusted to do what you do best. Open Holidays - unlimited paid annual leave to take what you need to feel well rested. We are currently undertaking a 100-80-100 trial, otherwise known as a "4 day work week trial" to reduce our working hours by 20%. An amazing wellbeing offering to support your physical, mental, spiritual, and financial health. Volunteering opportunities to work closer with local communities and charities. We know everyone performs their best when they feel welcomed and supported to bring their whole selves to work. As an equal opportunities' employer, we will work with you to ensure you have all you need to achieve your best. Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Employer description: The company began it's journey in to the world of Fashion not so long ago. Founded in 2018. The company has grown from strength to strength, creating in house designs for top high street retailers and making the designs come to life. They are growing fast and have offices in Manchester, China, Turkey and Bangladesh and Morocco Overview: They're excited for the future and are looking to take on board an enthusiastic IT Apprentice with a keen interest in fashion to support them on this journey! As an IT Apprentice, you'll be working closely with the companies IT manager and another apprentice (who coming to the end of their course) to support internal staff worldwide. You'll have a keen interest in IT and must be able to work in a fast passed environment. Working closely with other departments you will need to build relationships with both staff and management. Main responsibilities: You'll be responsible for the quality of information logged into the companies Call Management system You will be expected to accurately log support tickets into the Call Management system in a timely manner Dealing with internal staff IT queries both from incoming phone calls and emails Using the formal call logging system in place, and be responsible for the quality of the information recorded to produce clear descriptions relating to user problems that ensure timely and efficient solutions Recognising when a call is urgent and escalate accordingly Carrying out configuration and testing of new kit prior to new starters joining the company You'll be expected take part in the Technical Support meetings which take place at 10am each Monday morning As you develop in your role and the apprenticeship, in time, you will become the first point of contact for all incoming issues to the Help Desk. Desirable skills: You are self-motivated, efficient and well-organised with a keen eye for detail. You have excellent IT skills and can use Microsoft Office, in particular, Outlook, Word and Excel proficiently Personal qualities: The ability to work as part of a team, whilst remaining self-motivated in managing your own workload The ability to demonstrate an excellent customer service focus when dealing with internal clients Driven, committed and you energise, engage and inspire others Friendly, helpful and considerate others Sincere, transparent and trustworthy The company have a friendly and welcoming team environment and will be 100% committed to your development and training. Salary: £18,000 per annum. They offer lots of perks and benefits, such as: Providing your birthday off as holiday Charity events Regular work social events They also offer: A Bike2work and Pension scheme The opportunity to travel with work Future prospects : As the company continues to expand, it's IT Team will grow so you will be in a great place to secure a fulltime permanent position in the companies IT Team on successful completion of your apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 15, 2024
Full time
Employer description: The company began it's journey in to the world of Fashion not so long ago. Founded in 2018. The company has grown from strength to strength, creating in house designs for top high street retailers and making the designs come to life. They are growing fast and have offices in Manchester, China, Turkey and Bangladesh and Morocco Overview: They're excited for the future and are looking to take on board an enthusiastic IT Apprentice with a keen interest in fashion to support them on this journey! As an IT Apprentice, you'll be working closely with the companies IT manager and another apprentice (who coming to the end of their course) to support internal staff worldwide. You'll have a keen interest in IT and must be able to work in a fast passed environment. Working closely with other departments you will need to build relationships with both staff and management. Main responsibilities: You'll be responsible for the quality of information logged into the companies Call Management system You will be expected to accurately log support tickets into the Call Management system in a timely manner Dealing with internal staff IT queries both from incoming phone calls and emails Using the formal call logging system in place, and be responsible for the quality of the information recorded to produce clear descriptions relating to user problems that ensure timely and efficient solutions Recognising when a call is urgent and escalate accordingly Carrying out configuration and testing of new kit prior to new starters joining the company You'll be expected take part in the Technical Support meetings which take place at 10am each Monday morning As you develop in your role and the apprenticeship, in time, you will become the first point of contact for all incoming issues to the Help Desk. Desirable skills: You are self-motivated, efficient and well-organised with a keen eye for detail. You have excellent IT skills and can use Microsoft Office, in particular, Outlook, Word and Excel proficiently Personal qualities: The ability to work as part of a team, whilst remaining self-motivated in managing your own workload The ability to demonstrate an excellent customer service focus when dealing with internal clients Driven, committed and you energise, engage and inspire others Friendly, helpful and considerate others Sincere, transparent and trustworthy The company have a friendly and welcoming team environment and will be 100% committed to your development and training. Salary: £18,000 per annum. They offer lots of perks and benefits, such as: Providing your birthday off as holiday Charity events Regular work social events They also offer: A Bike2work and Pension scheme The opportunity to travel with work Future prospects : As the company continues to expand, it's IT Team will grow so you will be in a great place to secure a fulltime permanent position in the companies IT Team on successful completion of your apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
About The Role IT Service Desk Experts - we're looking for you! IT Service Desk Analyst Caerphilly Head Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?If you answered "Yes" to the above, this is the role for you. We're hiring at phs Group - the leading Hygiene Services provider in the UK. We're looking for the right person to join us as an IT Service Desk Analyst and it's a role you will enjoy.This role is ideal for you if you are technically minded and like to help and support people with their IT related questions. These questions could be regarding Microsoft Office, printers, monitors, docking stations, mobile technology or the internet. Your aim is to fix their issues promptly and efficiently by listening, building rapport, and asking questions to establish their needs. So, we're looking for someone who enjoys resolving queries and helping colleagues.So why phs Group? It's a great place to work - a successful, market-leading company with a friendly, supportive atmosphere. You'll be joining a brilliant team who support each other as well as other colleagues. We have great hours, a good salary and a fabulous list of benefits that continues to grow.Love resolving technical issues? Reliable? Looking for a stable career in an established, successful company? You're just the kind of person we're looking for! And if you're driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: You'll be supporting our end users with service requests and incidents, either via telephone, email, or our call logging system You'll look after queries relating to system software, applications and hardware You'll follow the customer issues through to their conclusion to ensure they are resolved All contacts and actions must be logged, documented, and updates provided so that the customer is supported Any issues that cannot be resolved are to be escalated to the appropriate engineer with concise details and actions of the issue You will also get to assist in creating technical documents, training material, and work / focus groups The ideal candidate for this role will have: Experience of an IT Service Desk (highly desirable) Strong knowledge of MS Office products Good knowledge of all common technologies in the desktop user environment Understanding of Information Technology Infrastructure Library (ITIL) practices Excellent verbal, written and communication skills Brilliant Customer Service skills - calm, positive, professional and a great listener Good organisation and time management skills A natural inclination to find resolutions and work effectively within a team In return for your commitment and expertise at phs Group: A good salary of £23,795.20 in a permanent full-time position No weekend or evening working - great hours Monday to Friday (40 hours a week) You'll work in Head Office with excellent opportunities to develop your career here Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training Apprenticeship opportunities on completion of the probationary period Remote working from home may be possible after completion of the first 6 months of employment. You will be taking calls so you'll need a dedicated work area at home for this. 23 days holiday plus bank holidays (31 days in total) Buy / Sell holiday scheme Amazing employee discounts with major supermarkets and retailers with phsPerks Free Parking onsite so no parking costs Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more If this sounds like the opportunity you've been looking for, we would love to hear from you. Apply now. About phs: phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 61 years of business.phs Group include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
May 15, 2024
Full time
About The Role IT Service Desk Experts - we're looking for you! IT Service Desk Analyst Caerphilly Head Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?If you answered "Yes" to the above, this is the role for you. We're hiring at phs Group - the leading Hygiene Services provider in the UK. We're looking for the right person to join us as an IT Service Desk Analyst and it's a role you will enjoy.This role is ideal for you if you are technically minded and like to help and support people with their IT related questions. These questions could be regarding Microsoft Office, printers, monitors, docking stations, mobile technology or the internet. Your aim is to fix their issues promptly and efficiently by listening, building rapport, and asking questions to establish their needs. So, we're looking for someone who enjoys resolving queries and helping colleagues.So why phs Group? It's a great place to work - a successful, market-leading company with a friendly, supportive atmosphere. You'll be joining a brilliant team who support each other as well as other colleagues. We have great hours, a good salary and a fabulous list of benefits that continues to grow.Love resolving technical issues? Reliable? Looking for a stable career in an established, successful company? You're just the kind of person we're looking for! And if you're driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: You'll be supporting our end users with service requests and incidents, either via telephone, email, or our call logging system You'll look after queries relating to system software, applications and hardware You'll follow the customer issues through to their conclusion to ensure they are resolved All contacts and actions must be logged, documented, and updates provided so that the customer is supported Any issues that cannot be resolved are to be escalated to the appropriate engineer with concise details and actions of the issue You will also get to assist in creating technical documents, training material, and work / focus groups The ideal candidate for this role will have: Experience of an IT Service Desk (highly desirable) Strong knowledge of MS Office products Good knowledge of all common technologies in the desktop user environment Understanding of Information Technology Infrastructure Library (ITIL) practices Excellent verbal, written and communication skills Brilliant Customer Service skills - calm, positive, professional and a great listener Good organisation and time management skills A natural inclination to find resolutions and work effectively within a team In return for your commitment and expertise at phs Group: A good salary of £23,795.20 in a permanent full-time position No weekend or evening working - great hours Monday to Friday (40 hours a week) You'll work in Head Office with excellent opportunities to develop your career here Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training Apprenticeship opportunities on completion of the probationary period Remote working from home may be possible after completion of the first 6 months of employment. You will be taking calls so you'll need a dedicated work area at home for this. 23 days holiday plus bank holidays (31 days in total) Buy / Sell holiday scheme Amazing employee discounts with major supermarkets and retailers with phsPerks Free Parking onsite so no parking costs Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more If this sounds like the opportunity you've been looking for, we would love to hear from you. Apply now. About phs: phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 61 years of business.phs Group include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Are you looking for your next step in your Project Manager career? We are currently looking to recruit an experienced Project Manager preferably from a nuclear background to support with a number of exciting projects. Key Accountabilities As part of the wider management team, support the business in the development of improvements to project management practice across our engineering, manufacturing and fabrication business. Take responsibility for the line management of the Project Services Team including managing the competency and development of allocated staff. To professionally manage a range of design, manufacturing and fabrication projects on behalf of the business in the Nuclear, Defence and Industrial sectors, ensuring projects are delivered to cost, schedule and the specified quality requirements. Provide Safety Leadership and ensure that projects are delivered without harm to those involved in the project and minimising impact on the environment. Establish and maintain positive and effective working relationships with all customers in order to gain an understanding of their needs to strengthen customer relationships. Manage internal & supplier relationships in a professional and effective manner. Manage internal & supplier relationships in a professional and effective manner. Full project delivery and P&L accountability for all managed projects (circa £5-£10m p.a.) in line with industry best practice. Provide leadership and direction to a team of Project Managers, Planners, Support Staff etc in the execution of Projects. Provision of a professional, first class, consistent and effective project management service to clients. Ensure that projects comply fully with all statutory and regulatory requirements. Ensure project change control procedures are established and adhered to. Manage and actively mitigate project risks delivery conflicts. Any other duties as required. Qualifications /Experience Required / Person Attributes Chartered Engineer - Desirable Project Management Background with demonstrable experience of managing multi-discipline work through all project phases A working knowledge of project management principles, tools and techniques An appreciation of project management planning, estimating risk identification, management & mitigation processes and their application across multi-disciplined teams Relevant experience and proven success in the management of related projects Sound market and commercial knowledge. Demonstrable experience of leading people in a Project environment, including the support and development of staff and apprentice Knowledge of accounting and commercial processes An appreciation of health, safety and environmental issues in an engineering business. Knowledge of quality assurance requirements and procedures. IOSH Leading Safely Member of Relevant Professional Institute Desirable Benefits - What's in it for you? Competitive Salary Benefits - discounted Gym Membership. Generous Pension employer - employee contribution including death in service. Access to GP24/7 from anywhere in the world by video or phone. Career Opportunities Training and development Referral programme -refer a Friend Scheme - £ awarded (T&C's apply) Onsite free parking Sick pay 35 Days Holiday per year including Bank holiday. Mon-Thur - 8.hr shift & Friday 5hr day ( finishing at 1pm) Flexible working . Maternity, paternity, adoption, and parental leave Mental health first aiders on site.
May 15, 2024
Full time
Are you looking for your next step in your Project Manager career? We are currently looking to recruit an experienced Project Manager preferably from a nuclear background to support with a number of exciting projects. Key Accountabilities As part of the wider management team, support the business in the development of improvements to project management practice across our engineering, manufacturing and fabrication business. Take responsibility for the line management of the Project Services Team including managing the competency and development of allocated staff. To professionally manage a range of design, manufacturing and fabrication projects on behalf of the business in the Nuclear, Defence and Industrial sectors, ensuring projects are delivered to cost, schedule and the specified quality requirements. Provide Safety Leadership and ensure that projects are delivered without harm to those involved in the project and minimising impact on the environment. Establish and maintain positive and effective working relationships with all customers in order to gain an understanding of their needs to strengthen customer relationships. Manage internal & supplier relationships in a professional and effective manner. Manage internal & supplier relationships in a professional and effective manner. Full project delivery and P&L accountability for all managed projects (circa £5-£10m p.a.) in line with industry best practice. Provide leadership and direction to a team of Project Managers, Planners, Support Staff etc in the execution of Projects. Provision of a professional, first class, consistent and effective project management service to clients. Ensure that projects comply fully with all statutory and regulatory requirements. Ensure project change control procedures are established and adhered to. Manage and actively mitigate project risks delivery conflicts. Any other duties as required. Qualifications /Experience Required / Person Attributes Chartered Engineer - Desirable Project Management Background with demonstrable experience of managing multi-discipline work through all project phases A working knowledge of project management principles, tools and techniques An appreciation of project management planning, estimating risk identification, management & mitigation processes and their application across multi-disciplined teams Relevant experience and proven success in the management of related projects Sound market and commercial knowledge. Demonstrable experience of leading people in a Project environment, including the support and development of staff and apprentice Knowledge of accounting and commercial processes An appreciation of health, safety and environmental issues in an engineering business. Knowledge of quality assurance requirements and procedures. IOSH Leading Safely Member of Relevant Professional Institute Desirable Benefits - What's in it for you? Competitive Salary Benefits - discounted Gym Membership. Generous Pension employer - employee contribution including death in service. Access to GP24/7 from anywhere in the world by video or phone. Career Opportunities Training and development Referral programme -refer a Friend Scheme - £ awarded (T&C's apply) Onsite free parking Sick pay 35 Days Holiday per year including Bank holiday. Mon-Thur - 8.hr shift & Friday 5hr day ( finishing at 1pm) Flexible working . Maternity, paternity, adoption, and parental leave Mental health first aiders on site.
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 15, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
IT Support Trainee (Apprentice) Competitive plus bonus Slough / Heathrow Approach, UK Permanent, Full Time Are you passionate about technology and eager to kick-start your career in IT? Join our dynamic End User Services team at Heathrow Approach and embark on an exciting journey! As part of this team, you'll play a vital role as the bridge between our colleagues at IRIS Software and the IT department. Your main focus will be on resolving IT incidents and service requests promptly, delivering exceptional customer service, and contributing to our business objectives. Please note: This is a full-time position based at our Heathrow Approach (SL3 8QY) offices. The successful candidate will enrol in an ICT Level 3 Apprenticeship lasting approximately 15 months. What will you be doing? As an IT Support Trainee, your day-to-day responsibilities will include: Receiving and managing service requests following established procedures. Assessing the impact of issues and maintaining effective communication with customers. Efficiently assigning and prioritising service requests. Logging incidents and service requests, maintaining accurate records. Identifying and classifying incident types and service disruptions. Documenting incidents thoroughly, categorising them by symptoms and resolutions. Collaborating under guidance to record and monitor reliability data for services. Identifying and diagnosing incidents and problems. Categorising and documenting reported queries, providing appropriate solutions. Assisting in problem identification and resolution. Offering guidance to end-users on the most suitable course of action. Monitoring issues from initiation through resolution. Escalating unresolved problems to higher levels of support when necessary. Providing essential online security guidance and support. Contributing to the creation and maintenance of knowledge articles. Adhering to and meeting all relevant targets, including first response times. Complying with established policies and control standards. What are we looking for? This role is ideal for candidates with the following skills and experiences: Experience in front-line customer service roles, ensuring efficient and professional issue resolution. A good understanding of Microsoft products. Technical competency with various Microsoft Office programs such as Word, Excel, PowerPoint, etc. Ability to document processes, procedures, and knowledge articles. In addition to these core skills and experiences, essential competencies for success in this position include: Excellent problem-solving skills. Outstanding communication and customer service abilities. Ability to prioritise workload to meet targets and objectives. Meticulous attention to detail. Strong organisational and time management skills. Diligent work ethic with a proactive attitude. Flexibility in times of change. Self-motivated with effective time management abilities. High standard of written and spoken English. Please note: We may close vacancies early if we receive a high volume of applications. Therefore, we recommend applying as soon as possible to seize this exciting opportunity!
May 15, 2024
Full time
IT Support Trainee (Apprentice) Competitive plus bonus Slough / Heathrow Approach, UK Permanent, Full Time Are you passionate about technology and eager to kick-start your career in IT? Join our dynamic End User Services team at Heathrow Approach and embark on an exciting journey! As part of this team, you'll play a vital role as the bridge between our colleagues at IRIS Software and the IT department. Your main focus will be on resolving IT incidents and service requests promptly, delivering exceptional customer service, and contributing to our business objectives. Please note: This is a full-time position based at our Heathrow Approach (SL3 8QY) offices. The successful candidate will enrol in an ICT Level 3 Apprenticeship lasting approximately 15 months. What will you be doing? As an IT Support Trainee, your day-to-day responsibilities will include: Receiving and managing service requests following established procedures. Assessing the impact of issues and maintaining effective communication with customers. Efficiently assigning and prioritising service requests. Logging incidents and service requests, maintaining accurate records. Identifying and classifying incident types and service disruptions. Documenting incidents thoroughly, categorising them by symptoms and resolutions. Collaborating under guidance to record and monitor reliability data for services. Identifying and diagnosing incidents and problems. Categorising and documenting reported queries, providing appropriate solutions. Assisting in problem identification and resolution. Offering guidance to end-users on the most suitable course of action. Monitoring issues from initiation through resolution. Escalating unresolved problems to higher levels of support when necessary. Providing essential online security guidance and support. Contributing to the creation and maintenance of knowledge articles. Adhering to and meeting all relevant targets, including first response times. Complying with established policies and control standards. What are we looking for? This role is ideal for candidates with the following skills and experiences: Experience in front-line customer service roles, ensuring efficient and professional issue resolution. A good understanding of Microsoft products. Technical competency with various Microsoft Office programs such as Word, Excel, PowerPoint, etc. Ability to document processes, procedures, and knowledge articles. In addition to these core skills and experiences, essential competencies for success in this position include: Excellent problem-solving skills. Outstanding communication and customer service abilities. Ability to prioritise workload to meet targets and objectives. Meticulous attention to detail. Strong organisational and time management skills. Diligent work ethic with a proactive attitude. Flexibility in times of change. Self-motivated with effective time management abilities. High standard of written and spoken English. Please note: We may close vacancies early if we receive a high volume of applications. Therefore, we recommend applying as soon as possible to seize this exciting opportunity!
Farmfoods are a frozen food specialist with roots embedded in the distribution and handling of frozen food. This is a position with plenty of opportunity for progression and could be your start in a career in IT. You will assist the team on several tasks and get involved in several different projects. The role will be hands on and fast paced as you work to provide a service to our teams across the business. Farmfoods are looking for someone with a passion for IT, a willingness to learn and who is not afraid of getting stuck in and working hard. Responsibilities: Providing a timely, friendly, reliable service to all IT users within the company Logging, monitoring and dispatching helpdesk requests Ensuring that requests are effectively captured and allocated to the appropriate priority levels Undertaking first line support for IT users by phone, email, face to face and remotely Taking ownership of support request and managing through to completion Investigating reported issues in detail, gaining evidence and escalating when necessary to meet SLA's Hardware and network equipment deployment, installation and maintenance Software deployment, upgrades, database maintenance, intranet management Troubleshooting, monitoring and maintaining systems, printers and networks User account creation and management What do they need from you? An interest in IT Salary: £18,000 - £18,500 per annum Working week: 40 hours per week, shifts of either 7am - 4pm, 8am - 6pm or 9am - 6pm Benefits: Free lunch in canteen Pension scheme Role on completion of apprenticeship Future prospects: You will have the chance to continue to develop through the company and progress within your role. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
May 15, 2024
Full time
Farmfoods are a frozen food specialist with roots embedded in the distribution and handling of frozen food. This is a position with plenty of opportunity for progression and could be your start in a career in IT. You will assist the team on several tasks and get involved in several different projects. The role will be hands on and fast paced as you work to provide a service to our teams across the business. Farmfoods are looking for someone with a passion for IT, a willingness to learn and who is not afraid of getting stuck in and working hard. Responsibilities: Providing a timely, friendly, reliable service to all IT users within the company Logging, monitoring and dispatching helpdesk requests Ensuring that requests are effectively captured and allocated to the appropriate priority levels Undertaking first line support for IT users by phone, email, face to face and remotely Taking ownership of support request and managing through to completion Investigating reported issues in detail, gaining evidence and escalating when necessary to meet SLA's Hardware and network equipment deployment, installation and maintenance Software deployment, upgrades, database maintenance, intranet management Troubleshooting, monitoring and maintaining systems, printers and networks User account creation and management What do they need from you? An interest in IT Salary: £18,000 - £18,500 per annum Working week: 40 hours per week, shifts of either 7am - 4pm, 8am - 6pm or 9am - 6pm Benefits: Free lunch in canteen Pension scheme Role on completion of apprenticeship Future prospects: You will have the chance to continue to develop through the company and progress within your role. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
IT Support Technician Abingdon Rd, Culham, UKFull-timeSalary: £25,030 + excellent benefits including outstanding pensionSite Location: UKAEA Culham, OxfordshireConfirmed Grade: Level 2Department: Enterprise Infrastructure Solutions Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on.Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs.UKAEA leads the way in realising fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative. Job Description As an employee of UKAEA you will benefit from:- Outstanding defined benefit pension scheme, details of which can be found at the end of this advert. - Corporate bonus scheme up to 7% and a Relocation allowance (if eligible).- Flexible working options, including family friendly policies.- Employee Assistance Programme and trained Mental Health First Aiders.- Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays.- Wide range of career development opportunities. - A vibrant culture committed to equality and being fully inclusive. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to the future of fusion energy. As an IT Support Technician , you will play a pivotal role in providing 1st line (Service Desk) and 2nd line (PC Support) IT support services for business and operational IT systems.The role sits within the IT Service Desk Section in the Service management Group, under the Enterprise Infrastructure Solutions Unit, within the Computing Division, which is responsible for the centrally managed IT services and infrastructure of the UKAEA sites. This includes data networks, desktop computing, filesystems, UNIX, Linux and Windows server systems and JET data acquisition and storage tools. It also provides service desk support and operational management of UKAEA computer rooms. A key part of the role is that 'First Contact' with end users, so a high standard of communication and personal skills are required to liaise effectively with users of differing technical ability, both onsite and working remotely. The role also involves working closely with other 2nd/3rd line IT support teams to assist or escalate incidents and service requests to completion within a team environment. The role requires supporting or adhering to ITIL best practice or effective IT service management (ITSM), which helps maintain high standards of service delivery with an emphasis on timely and efficient management of incidents and service requests. Additional Responsibilities: - In person and remote IT support to staff working on site and remotely. - Provide hardware support for computer platforms; predominantly Dell, including PCs, laptops and tablets. - Provide operating system support for predominantly Microsoft Windows, but also some MacOS and Linux. - Manage tasks and activities using a range of tools and processes, including IT Service management software. - Assist with the development of processes and procedures to assist the support team tasks and activities. - Produce knowledge articles for inclusion into the ITSM tool to aid and promote user self-service. Qualifications Essential Requirements: - A-level or equivalent (e.g., Apprenticeship, BTEC, HNC) in an IT or science related subject. - Good knowledge of Microsoft Windows operating systems - Windows 10,11.- Good knowledge and experience of office-based software systems - MS Teams, Outlook, Word, Excel. - IT Security awareness - e.g., malware protection, passwords, phishing emails & keeping software up to date. Additional Information For a full list of benefits and to apply, select the apply button to be taken through to the UKAEA careers pages.We welcome applications from under-represented groups, particularly individuals from black and other ethnic minority backgrounds, people with disabilities, and women. Our Executive team, supported by our 'Equality, Diversity and Inclusion' (EDI) Partner and Inclusion Ambassadors, actively promotes EDI and takes steps to increase diversity within our organization. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications. For applicants applying from outside the United Kingdom or those who have spent time outside the UK in the last five years, please visit the UK Government website for information on criminal records checks. If your country of residence or previous residence is not listed on the website or if the UK Government does not have information on obtaining a criminal records check from that state, we regret to inform you that we cannot process your application.
May 15, 2024
Full time
IT Support Technician Abingdon Rd, Culham, UKFull-timeSalary: £25,030 + excellent benefits including outstanding pensionSite Location: UKAEA Culham, OxfordshireConfirmed Grade: Level 2Department: Enterprise Infrastructure Solutions Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on.Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs.UKAEA leads the way in realising fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative. Job Description As an employee of UKAEA you will benefit from:- Outstanding defined benefit pension scheme, details of which can be found at the end of this advert. - Corporate bonus scheme up to 7% and a Relocation allowance (if eligible).- Flexible working options, including family friendly policies.- Employee Assistance Programme and trained Mental Health First Aiders.- Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays.- Wide range of career development opportunities. - A vibrant culture committed to equality and being fully inclusive. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to the future of fusion energy. As an IT Support Technician , you will play a pivotal role in providing 1st line (Service Desk) and 2nd line (PC Support) IT support services for business and operational IT systems.The role sits within the IT Service Desk Section in the Service management Group, under the Enterprise Infrastructure Solutions Unit, within the Computing Division, which is responsible for the centrally managed IT services and infrastructure of the UKAEA sites. This includes data networks, desktop computing, filesystems, UNIX, Linux and Windows server systems and JET data acquisition and storage tools. It also provides service desk support and operational management of UKAEA computer rooms. A key part of the role is that 'First Contact' with end users, so a high standard of communication and personal skills are required to liaise effectively with users of differing technical ability, both onsite and working remotely. The role also involves working closely with other 2nd/3rd line IT support teams to assist or escalate incidents and service requests to completion within a team environment. The role requires supporting or adhering to ITIL best practice or effective IT service management (ITSM), which helps maintain high standards of service delivery with an emphasis on timely and efficient management of incidents and service requests. Additional Responsibilities: - In person and remote IT support to staff working on site and remotely. - Provide hardware support for computer platforms; predominantly Dell, including PCs, laptops and tablets. - Provide operating system support for predominantly Microsoft Windows, but also some MacOS and Linux. - Manage tasks and activities using a range of tools and processes, including IT Service management software. - Assist with the development of processes and procedures to assist the support team tasks and activities. - Produce knowledge articles for inclusion into the ITSM tool to aid and promote user self-service. Qualifications Essential Requirements: - A-level or equivalent (e.g., Apprenticeship, BTEC, HNC) in an IT or science related subject. - Good knowledge of Microsoft Windows operating systems - Windows 10,11.- Good knowledge and experience of office-based software systems - MS Teams, Outlook, Word, Excel. - IT Security awareness - e.g., malware protection, passwords, phishing emails & keeping software up to date. Additional Information For a full list of benefits and to apply, select the apply button to be taken through to the UKAEA careers pages.We welcome applications from under-represented groups, particularly individuals from black and other ethnic minority backgrounds, people with disabilities, and women. Our Executive team, supported by our 'Equality, Diversity and Inclusion' (EDI) Partner and Inclusion Ambassadors, actively promotes EDI and takes steps to increase diversity within our organization. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications. For applicants applying from outside the United Kingdom or those who have spent time outside the UK in the last five years, please visit the UK Government website for information on criminal records checks. If your country of residence or previous residence is not listed on the website or if the UK Government does not have information on obtaining a criminal records check from that state, we regret to inform you that we cannot process your application.
Employer Description: Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales, offering exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autism and other learning difficulties. Ruskin Mill Trust's method of Practical Skills Therapeutic Education combines the insights from Rudolf Steiner's educational inspiration and understanding of human phasic development, and is inspired by the work of John Ruskin and William Morris. Working with hand, head, heart and place, through practical activities, performing arts, therapies, culture and social enterprise, Ruskin Mill Trust helps individuals to re-imagine their potential. Main Responsibilities: To provide first line user support to staff as required using the management information systems, including dealing with operational problems such as password resets and account setup. Monitor and respond to issues raised in the centralised support system. To assist in developing and implementing new projects. To support the design, development and maintenance of the Trust's management information systems. To support for dealing with user problems on the data management systems, including training staff to create, amend and maintain reports as requested by Users and Managers. To support the Data, Quality and Systems Managers with regular and ad-hoc administrative tasks, such as quality assurance checks. To support the team promoting equality and diversity in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users. To attend formal ICT related training through a designated training provider and successfully achieve the required ICT qualification. Desirable Skills: No desired skills and qualifications per se, though we are interested in any relevant side projects, passions or experiences that link to the role (and any portfolio work would be appreciated at interview) - we are mostly interested in attitude and commitment to the process. Personal Qualities: We are looking for someone who has the following personal qualities Strong Work Ethic Enthusiastic Good Communication Skills Self-Motivator Conscientious A Team Player Independent Good Interpersonal Skills Desired Qualifications: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5hrs per annum. Benefits: Free Lunches during term-time 10% off a Ruskin Mill Shop located at the Gables Farm Cycle to Work Scheme Occupational Health Free Parking on Site Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 15, 2024
Full time
Employer Description: Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales, offering exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autism and other learning difficulties. Ruskin Mill Trust's method of Practical Skills Therapeutic Education combines the insights from Rudolf Steiner's educational inspiration and understanding of human phasic development, and is inspired by the work of John Ruskin and William Morris. Working with hand, head, heart and place, through practical activities, performing arts, therapies, culture and social enterprise, Ruskin Mill Trust helps individuals to re-imagine their potential. Main Responsibilities: To provide first line user support to staff as required using the management information systems, including dealing with operational problems such as password resets and account setup. Monitor and respond to issues raised in the centralised support system. To assist in developing and implementing new projects. To support the design, development and maintenance of the Trust's management information systems. To support for dealing with user problems on the data management systems, including training staff to create, amend and maintain reports as requested by Users and Managers. To support the Data, Quality and Systems Managers with regular and ad-hoc administrative tasks, such as quality assurance checks. To support the team promoting equality and diversity in the workplace and delivering services which are accessible and appropriate to the diverse needs of service users. To attend formal ICT related training through a designated training provider and successfully achieve the required ICT qualification. Desirable Skills: No desired skills and qualifications per se, though we are interested in any relevant side projects, passions or experiences that link to the role (and any portfolio work would be appreciated at interview) - we are mostly interested in attitude and commitment to the process. Personal Qualities: We are looking for someone who has the following personal qualities Strong Work Ethic Enthusiastic Good Communication Skills Self-Motivator Conscientious A Team Player Independent Good Interpersonal Skills Desired Qualifications: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5hrs per annum. Benefits: Free Lunches during term-time 10% off a Ruskin Mill Shop located at the Gables Farm Cycle to Work Scheme Occupational Health Free Parking on Site Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Do you want to expand your IT career within a join an new and exciting company. Are you an experienced IT Helpdesk First Line Support? Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization? Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues. Your primary objective will be to resolve technical problems promptly and efficiently while delivering exceptional customer service. What can you expect in the role of First line IT Helpdesk First Point of Contact, Serve as the initial point of contact for all IT-related inquiries and technical support requests from end-users via various channels such as phone calls, emails, and ticketing systems Technical Troubleshooting, Diagnose and resolve hardware, software, network, and connectivity issues reported by end-users in a timely and efficient manner. This includes troubleshooting desktops, laptops, printers, mobile devices, and other IT peripherals Issue Escalation, escalate unresolved technical issues to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols Software Installation and Configuration Install, configure, and update software applications on end-user devices according to organizational guidelines and software licensing agreements Hardware Maintenance, perform routine maintenance tasks on IT hardware, such as desktops, laptops, and printers, including hardware upgrades, replacements, and preventive maintenance activities. Documentation and Knowledge Sharing, maintain accurate records of IT support requests, incidents, and resolutions in the ticketing system. Document troubleshooting procedures, FAQs, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing among the IT support team and end-user Training and User Education, provide basic training and guidance to end-users on the use of IT systems, software applications, and best practices for IT security and data protection Compliance and Security, adhere to organizational policies, procedures, and security standards to ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations Asset Management keep record of distributed IT, IT related equipment and keep HR in copy Support of Global office network providing support as described above to other staff outside of the UK office remotely when necessary What experience do you need to work as a First line IT Helpdesk Degree level education or completion of relevant apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be necessary to amend or add to your responsibilities as we get closer to major events and you will be required to perform any task that is allocated to you, specific to the projects at hand Excellent communication skills with the ability to explain technical concepts to non-technical users effectively Strong problem-solving and troubleshooting skills with a customer focused approach Ability to work independently and collaboratively in a fast-paced environment IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (desired) Knowledge of remote desktop support tools and remote assistance techniques. What do you get in return as a First Line Help Desk support Working hours are 09.00 - 18.00 (Monday-Friday) however alternative hours can be agreed subject to line manager approval. Competitive salary 25K-30K 25 Days Holidays + Bank Holidays 12 month fixed term contract Life insurance Pension contribution On site parking 1 day a week working from home If this sounds like a role you will LOVE, please send your CV to us today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
May 15, 2024
Full time
Do you want to expand your IT career within a join an new and exciting company. Are you an experienced IT Helpdesk First Line Support? Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization? Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues. Your primary objective will be to resolve technical problems promptly and efficiently while delivering exceptional customer service. What can you expect in the role of First line IT Helpdesk First Point of Contact, Serve as the initial point of contact for all IT-related inquiries and technical support requests from end-users via various channels such as phone calls, emails, and ticketing systems Technical Troubleshooting, Diagnose and resolve hardware, software, network, and connectivity issues reported by end-users in a timely and efficient manner. This includes troubleshooting desktops, laptops, printers, mobile devices, and other IT peripherals Issue Escalation, escalate unresolved technical issues to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols Software Installation and Configuration Install, configure, and update software applications on end-user devices according to organizational guidelines and software licensing agreements Hardware Maintenance, perform routine maintenance tasks on IT hardware, such as desktops, laptops, and printers, including hardware upgrades, replacements, and preventive maintenance activities. Documentation and Knowledge Sharing, maintain accurate records of IT support requests, incidents, and resolutions in the ticketing system. Document troubleshooting procedures, FAQs, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing among the IT support team and end-user Training and User Education, provide basic training and guidance to end-users on the use of IT systems, software applications, and best practices for IT security and data protection Compliance and Security, adhere to organizational policies, procedures, and security standards to ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations Asset Management keep record of distributed IT, IT related equipment and keep HR in copy Support of Global office network providing support as described above to other staff outside of the UK office remotely when necessary What experience do you need to work as a First line IT Helpdesk Degree level education or completion of relevant apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be necessary to amend or add to your responsibilities as we get closer to major events and you will be required to perform any task that is allocated to you, specific to the projects at hand Excellent communication skills with the ability to explain technical concepts to non-technical users effectively Strong problem-solving and troubleshooting skills with a customer focused approach Ability to work independently and collaboratively in a fast-paced environment IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (desired) Knowledge of remote desktop support tools and remote assistance techniques. What do you get in return as a First Line Help Desk support Working hours are 09.00 - 18.00 (Monday-Friday) however alternative hours can be agreed subject to line manager approval. Competitive salary 25K-30K 25 Days Holidays + Bank Holidays 12 month fixed term contract Life insurance Pension contribution On site parking 1 day a week working from home If this sounds like a role you will LOVE, please send your CV to us today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.