Employer description: At Blackpool and The Fylde College we are very proud of the fact that we rank in the top 3% of further education colleges in England, but we're even prouder of the achievements of our students and our amazing team who help to make it happen. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Key responsibility: Providing outstanding support and customer service to all B&FC stakeholders. Principal Duties: Triaging incoming incidents, requests, changes and problems in the IT service management system, ensuring that information held is accurately updated, maintained and actioned appropriately. Troubleshooting incidents through to resolution; escalating where necessary. Providing IT support to employees and students in a first and second-line capacity. Resolving IT incidents. Conducting standard IT changes. Conducting proactive and reactive maintenance, including asset management audits. To ensure that IT security implications are fully prioritised, whether arising via BAU, incidents, service requests, or planned changes. Assisting with IT procurement sourcing activities where required. What we are looking for: Essential skills and experience: Experience of using the Windows 10/11 operating system and common applications such as Microsoft Office, MS Teams, Microsoft 365. Excellent communication skills, telephone manner and customer service skills. Good IT skills to include MS Office and MS Teams. Logical troubleshooting skills. Knowledge and ability to adhere to basic health and safety working practices including, but not limited to, manual handling and DSE Willingness to undertake further training, staff development and ongoing professional development. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5hrs a week: Willingness to participate in the IT support rota that covers 08:30-19:00. Individuals will need to be flexible to accommodate and may be based at either main campus according to business needs. Rewards package: Apprentice Scale (£14,917 per annum) Access to Government or Teachers Pension Scheme Benefits: Generous annual leave entitlement of 30, 35 or 42 days (dependent on contract), plus bank holidays Sports facilities, including a fully-equipped gym (Bispham Campus) Flexible working hours Free 'healthy' breakfast - (dependent on campus) Cycle to work scheme Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 02, 2024
Full time
Employer description: At Blackpool and The Fylde College we are very proud of the fact that we rank in the top 3% of further education colleges in England, but we're even prouder of the achievements of our students and our amazing team who help to make it happen. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Key responsibility: Providing outstanding support and customer service to all B&FC stakeholders. Principal Duties: Triaging incoming incidents, requests, changes and problems in the IT service management system, ensuring that information held is accurately updated, maintained and actioned appropriately. Troubleshooting incidents through to resolution; escalating where necessary. Providing IT support to employees and students in a first and second-line capacity. Resolving IT incidents. Conducting standard IT changes. Conducting proactive and reactive maintenance, including asset management audits. To ensure that IT security implications are fully prioritised, whether arising via BAU, incidents, service requests, or planned changes. Assisting with IT procurement sourcing activities where required. What we are looking for: Essential skills and experience: Experience of using the Windows 10/11 operating system and common applications such as Microsoft Office, MS Teams, Microsoft 365. Excellent communication skills, telephone manner and customer service skills. Good IT skills to include MS Office and MS Teams. Logical troubleshooting skills. Knowledge and ability to adhere to basic health and safety working practices including, but not limited to, manual handling and DSE Willingness to undertake further training, staff development and ongoing professional development. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5hrs a week: Willingness to participate in the IT support rota that covers 08:30-19:00. Individuals will need to be flexible to accommodate and may be based at either main campus according to business needs. Rewards package: Apprentice Scale (£14,917 per annum) Access to Government or Teachers Pension Scheme Benefits: Generous annual leave entitlement of 30, 35 or 42 days (dependent on contract), plus bank holidays Sports facilities, including a fully-equipped gym (Bispham Campus) Flexible working hours Free 'healthy' breakfast - (dependent on campus) Cycle to work scheme Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Are you a tech lover who enjoys problem-solving? Wanting to be paid to learn innovative technical skills whilst making an impact? We're seeking ambitious individuals to fill permanent roles and join our team as a DevOps Engineer Apprentice, where youll earn as you learn! Job Description At HMRC, you'll work on projects that make a real difference for millions of people. As one of our developers you will build the digital services powering essential programs like tax collection and child benefits. Its complicated work but highly impactful, where you write and handle code in languages like Python and Terraform to develop software, build infrastructure, and enable rapid delivery of solutions while providing ongoing support. With opportunities to work closely across technical teams to deploy and integrate complete toolchains and systems that are repeatable, scalable, and highly available. Having the responsibility for planning and improving technical requirements, crafting effective DevOps pipelines using your technical knowledge to tackle sophisticated problems and support delivery teams in deploying products. The Apprenticeship You will undergo a 4-month boot camp get the ball rolling on a 1624-month apprenticeship with our learning provider. Supported by your line manager, learning and development manager, skills mentor and the DevOps community, as well as fellow apprentices on the programme, meaning plenty of sources of inspiration and support to help you succeed. During this 4-month boot camp leave will be considered under special circumstances but you will be encouraged to attend everyday Mon-Fri. Learning from experts to kickstart your skills in Python, GitHub, Linux and more. Applying your skills right away, working on real projects alongside our versatile developers. Earning a competitive salary plus benefits while achieving an accredited Level 4 DevOps qualification with further training and mentoring to unlock your potential in this high-demand field. Eligibility Criteria To be eligible for the apprenticeship you are needing to hold the following minimum Requirements: Valid passport/birth certificate and NI number. Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date. Not undertaking another apprenticeship or government funded qualification at the same time. You must not hold an existing qualification at the same or higher level in a similar subject. we reserve the right to withdraw applications who are deemed ineligible due to existing qualifications. You must hold GCSEs in Maths and English at Grade C or above. In addition, you will need at least one or more of the following: Level 3 Software Apprenticeship or similar subject A Levels in a STEM (Science, Technology, Engineering & Maths) subject & successful completion of our proficiency test BTEC Diploma in IT and successful completion of our proficiency test 2 years of substantial work experience and successful completion of our proficiency test The proficiency test will be completed during the first stage of the recruitment process, should you be successful at sift stage. Essential Criteria Able to design, code, test, accurate & document simple programmes or scripts under others direction. Ability to problem-solve and identify IT based solutions. Has an awareness of user experience analysis and its principles. Able to help fix faults following agreed procedures. Can see the purpose of user stories and focuses on user needs. Technical skills We'll assess you against these technical skills during the selection process: Q1. Team Working. Q2. Understanding of DevOps Q3. Delivering at Pace. Q4. Pair Programming. Q5. Interest in the Civil Service. To learn more and apply before Wed 15th May at 11:55pm, please follow link through and look for theThings You Need to Knowsection of the advert or reach out to me to learn more. JBRP1_UKTJ
May 02, 2024
Full time
Are you a tech lover who enjoys problem-solving? Wanting to be paid to learn innovative technical skills whilst making an impact? We're seeking ambitious individuals to fill permanent roles and join our team as a DevOps Engineer Apprentice, where youll earn as you learn! Job Description At HMRC, you'll work on projects that make a real difference for millions of people. As one of our developers you will build the digital services powering essential programs like tax collection and child benefits. Its complicated work but highly impactful, where you write and handle code in languages like Python and Terraform to develop software, build infrastructure, and enable rapid delivery of solutions while providing ongoing support. With opportunities to work closely across technical teams to deploy and integrate complete toolchains and systems that are repeatable, scalable, and highly available. Having the responsibility for planning and improving technical requirements, crafting effective DevOps pipelines using your technical knowledge to tackle sophisticated problems and support delivery teams in deploying products. The Apprenticeship You will undergo a 4-month boot camp get the ball rolling on a 1624-month apprenticeship with our learning provider. Supported by your line manager, learning and development manager, skills mentor and the DevOps community, as well as fellow apprentices on the programme, meaning plenty of sources of inspiration and support to help you succeed. During this 4-month boot camp leave will be considered under special circumstances but you will be encouraged to attend everyday Mon-Fri. Learning from experts to kickstart your skills in Python, GitHub, Linux and more. Applying your skills right away, working on real projects alongside our versatile developers. Earning a competitive salary plus benefits while achieving an accredited Level 4 DevOps qualification with further training and mentoring to unlock your potential in this high-demand field. Eligibility Criteria To be eligible for the apprenticeship you are needing to hold the following minimum Requirements: Valid passport/birth certificate and NI number. Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date. Not undertaking another apprenticeship or government funded qualification at the same time. You must not hold an existing qualification at the same or higher level in a similar subject. we reserve the right to withdraw applications who are deemed ineligible due to existing qualifications. You must hold GCSEs in Maths and English at Grade C or above. In addition, you will need at least one or more of the following: Level 3 Software Apprenticeship or similar subject A Levels in a STEM (Science, Technology, Engineering & Maths) subject & successful completion of our proficiency test BTEC Diploma in IT and successful completion of our proficiency test 2 years of substantial work experience and successful completion of our proficiency test The proficiency test will be completed during the first stage of the recruitment process, should you be successful at sift stage. Essential Criteria Able to design, code, test, accurate & document simple programmes or scripts under others direction. Ability to problem-solve and identify IT based solutions. Has an awareness of user experience analysis and its principles. Able to help fix faults following agreed procedures. Can see the purpose of user stories and focuses on user needs. Technical skills We'll assess you against these technical skills during the selection process: Q1. Team Working. Q2. Understanding of DevOps Q3. Delivering at Pace. Q4. Pair Programming. Q5. Interest in the Civil Service. To learn more and apply before Wed 15th May at 11:55pm, please follow link through and look for theThings You Need to Knowsection of the advert or reach out to me to learn more. JBRP1_UKTJ
Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a Helpdesk Support Engineer to be a key part of our Egham team, representing proAV taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. This is an exciting opportunity for an exceptional Helpdesk Support Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Providing support for c450 end users, including office and remote users Provide face to face, floor walking and remote telephone troubleshooting support to end users Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops / Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware and Windows OS and software is essential. Personal skills: Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively Be a self-motivated and independent learner Can communicate effectively in different ways and to people with different levels of knowledge Be able to apply critical questioning to get to the root of the problem quickly Have a basic understanding of IT concepts and can resolve technical problems. Have a can-do attitude and show empathy for people Strong organisational skills and the ability to adhere to company procedures and deadlines Motivated to learn and pursue a career in IT The ability to work both alone and in a team Professional attitude and a strong work ethic Strong Troubleshooting and fault-finding skills Have the ability to work collaboratively with people from different disciplines and cultures Excellent customer services experience / telephone manner Desirable skills: A degree (in an IT discipline) preferred but not essential. Office 365, knowledge using IOS & Android About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
May 02, 2024
Full time
Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a Helpdesk Support Engineer to be a key part of our Egham team, representing proAV taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. This is an exciting opportunity for an exceptional Helpdesk Support Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Providing support for c450 end users, including office and remote users Provide face to face, floor walking and remote telephone troubleshooting support to end users Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops / Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware and Windows OS and software is essential. Personal skills: Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively Be a self-motivated and independent learner Can communicate effectively in different ways and to people with different levels of knowledge Be able to apply critical questioning to get to the root of the problem quickly Have a basic understanding of IT concepts and can resolve technical problems. Have a can-do attitude and show empathy for people Strong organisational skills and the ability to adhere to company procedures and deadlines Motivated to learn and pursue a career in IT The ability to work both alone and in a team Professional attitude and a strong work ethic Strong Troubleshooting and fault-finding skills Have the ability to work collaboratively with people from different disciplines and cultures Excellent customer services experience / telephone manner Desirable skills: A degree (in an IT discipline) preferred but not essential. Office 365, knowledge using IOS & Android About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Software Developer LOCATION: Truro - HYBRID SALARY: Circa £35,000 CLOSING DATE: 14/05/:00:00 PM Company Overview: Join our innovative team in Truro, Cornwall, where we are dedicated to enhancing the digital experience for our clients. We operate in an Agile environment, leveraging CI/CD practices to deliver tested solutions that meet the evolving needs of our members. We are currently seeking a motivated Developer with expertise in web development to join our expanding team. Role Overview: As a Developer, you will play a pivotal role in our Agile development team, collaborating closely with our Change and Data teams to deliver solutions aligned with our business strategy objectives. Your primary focus will be on developing and enhancing applications using web languages such as PHP or C#, with additional responsibilities encompassing front-end development using JavaScript-based frameworks. You will work within a multi-functional IT team, engaging with first-line support, infrastructure specialists, and application support to resolve business issues in a DevOps environment. Key Responsibilities: Develop high-quality code using PHP or C# for back-end services and applications. Implement front-end features and interfaces using JavaScript-based frameworks. Collaborate with cross-functional teams to understand and address business requirements. Utilize CI/CD practices to streamline the delivery process and ensure the quality of solutions. Provide support and troubleshooting assistance to resolve business issues promptly. Communicate effectively with colleagues and stakeholders to ensure alignment and clarity. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). Proficiency in web languages such as PHP or C#. Knowledge of SQL Server and database design principles. Experience with front-end frameworks such as React, Angular, or Vue.js. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Ability to learn quickly and empathize with end-users. Recent graduates and apprenticeships will be considered, and training will be provided. Preferred Qualifications: Familiarity with Agile methodologies and working in an Agile environment. Experience with CI/CD tools such as Jenkins or GitLab. Knowledge of cloud platforms such as AWS or Azure. Interest in DevOps practices and continuous improvement. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Supportive and collaborative work environment. Flexible working hours and remote work options.
May 02, 2024
Full time
Software Developer LOCATION: Truro - HYBRID SALARY: Circa £35,000 CLOSING DATE: 14/05/:00:00 PM Company Overview: Join our innovative team in Truro, Cornwall, where we are dedicated to enhancing the digital experience for our clients. We operate in an Agile environment, leveraging CI/CD practices to deliver tested solutions that meet the evolving needs of our members. We are currently seeking a motivated Developer with expertise in web development to join our expanding team. Role Overview: As a Developer, you will play a pivotal role in our Agile development team, collaborating closely with our Change and Data teams to deliver solutions aligned with our business strategy objectives. Your primary focus will be on developing and enhancing applications using web languages such as PHP or C#, with additional responsibilities encompassing front-end development using JavaScript-based frameworks. You will work within a multi-functional IT team, engaging with first-line support, infrastructure specialists, and application support to resolve business issues in a DevOps environment. Key Responsibilities: Develop high-quality code using PHP or C# for back-end services and applications. Implement front-end features and interfaces using JavaScript-based frameworks. Collaborate with cross-functional teams to understand and address business requirements. Utilize CI/CD practices to streamline the delivery process and ensure the quality of solutions. Provide support and troubleshooting assistance to resolve business issues promptly. Communicate effectively with colleagues and stakeholders to ensure alignment and clarity. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). Proficiency in web languages such as PHP or C#. Knowledge of SQL Server and database design principles. Experience with front-end frameworks such as React, Angular, or Vue.js. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Ability to learn quickly and empathize with end-users. Recent graduates and apprenticeships will be considered, and training will be provided. Preferred Qualifications: Familiarity with Agile methodologies and working in an Agile environment. Experience with CI/CD tools such as Jenkins or GitLab. Knowledge of cloud platforms such as AWS or Azure. Interest in DevOps practices and continuous improvement. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Supportive and collaborative work environment. Flexible working hours and remote work options.
This role is open to candidates who wish to work remotely; However, you will be required to attend quarterly team meetings at the Harrogate office. Software Developer (Mid-Level) A fantastic opportunity has arisen to join our development team in the role of Software Developer. Friendly and vibrant, we're looking for someone who can bring enthusiasm and energy with them into the existing team. You'll be responsible for contributing towards the design, build and maintenance of a range of bespoke internal products and customer facing web applications. More than just maintaining and expanding existing products, in this role you will have the opportunity to get involved with greenfield projects and technologies. Using your programming skills and ability to apply the latest web, mobile and database technologies you'll be helping to future-proof the success of our products. More about the team We are a fast-paced agile team, where no two sprints are the same. Operating in Agile setting we are always working to improve our processes and practices, our team is smart and direct and we ask questions that challenge each other so there is ample opportunity to help the team grow and improve. Responsibilities Leverage programming skills and knowledge to implement features and functionalities Assist in the testing and deployment of software applications and products Actively participate in code reviews to ensure code quality, maintainability, and adherence to coding standards Investigate and debug software applications, identify root causes, and implement effective solutions Collaborate with project managers, business stakeholders, and cross-functional teams to align technical deliverables with project goals Contribute to internal documentation, knowledge base, and technical articles Effectively communicate technical issues to non-technical stakeholders and establish a shared understanding of technical issues and solutions Manage tasks and timelines effectively. Estimate effort required for assigned tasks, prioritise work, and communicate any challenges or risks that may impact delivery of goals Experience & Skills Required On joining us you'll bring with you: A combination of 3+ years relevant education and commercial work experience working as a software developer Have a solid understanding of software development principles, data structures, algorithms, and database concepts Experience across the board with a strong depth of knowledge in JavaScript and PHP An understanding of how to build well written, testable, maintainable code A passion for maintaining your diverse technical knowledge, not a "just back-end" / "just front-end" developer Experience building and integrating with RESTful APIs An ability to think out of the box when faced with a challenge and present ideas to the team, working collaboratively when you need help Excellent communication and interpersonal skills Ideally, but not essential, you'll also have: Exposure to agile methodologies and techniques such as Scrum, pair programming and test driven development knowledge of various testing techniques, such as unit testing, integration testing and automated testing frameworks Experience working with or building e-commerce products or platforms Experience with Python, Laravel and Vue, as many of our products use these technologies Experience with cloud hosting environments such AWS An understanding of accessibility and security compliance Any relevant qualification Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Why work for us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
May 02, 2024
Full time
This role is open to candidates who wish to work remotely; However, you will be required to attend quarterly team meetings at the Harrogate office. Software Developer (Mid-Level) A fantastic opportunity has arisen to join our development team in the role of Software Developer. Friendly and vibrant, we're looking for someone who can bring enthusiasm and energy with them into the existing team. You'll be responsible for contributing towards the design, build and maintenance of a range of bespoke internal products and customer facing web applications. More than just maintaining and expanding existing products, in this role you will have the opportunity to get involved with greenfield projects and technologies. Using your programming skills and ability to apply the latest web, mobile and database technologies you'll be helping to future-proof the success of our products. More about the team We are a fast-paced agile team, where no two sprints are the same. Operating in Agile setting we are always working to improve our processes and practices, our team is smart and direct and we ask questions that challenge each other so there is ample opportunity to help the team grow and improve. Responsibilities Leverage programming skills and knowledge to implement features and functionalities Assist in the testing and deployment of software applications and products Actively participate in code reviews to ensure code quality, maintainability, and adherence to coding standards Investigate and debug software applications, identify root causes, and implement effective solutions Collaborate with project managers, business stakeholders, and cross-functional teams to align technical deliverables with project goals Contribute to internal documentation, knowledge base, and technical articles Effectively communicate technical issues to non-technical stakeholders and establish a shared understanding of technical issues and solutions Manage tasks and timelines effectively. Estimate effort required for assigned tasks, prioritise work, and communicate any challenges or risks that may impact delivery of goals Experience & Skills Required On joining us you'll bring with you: A combination of 3+ years relevant education and commercial work experience working as a software developer Have a solid understanding of software development principles, data structures, algorithms, and database concepts Experience across the board with a strong depth of knowledge in JavaScript and PHP An understanding of how to build well written, testable, maintainable code A passion for maintaining your diverse technical knowledge, not a "just back-end" / "just front-end" developer Experience building and integrating with RESTful APIs An ability to think out of the box when faced with a challenge and present ideas to the team, working collaboratively when you need help Excellent communication and interpersonal skills Ideally, but not essential, you'll also have: Exposure to agile methodologies and techniques such as Scrum, pair programming and test driven development knowledge of various testing techniques, such as unit testing, integration testing and automated testing frameworks Experience working with or building e-commerce products or platforms Experience with Python, Laravel and Vue, as many of our products use these technologies Experience with cloud hosting environments such AWS An understanding of accessibility and security compliance Any relevant qualification Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Why work for us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Technology Solutions Analyst LOCATION: Truro SALARY: From £30,000 depending on skills and experience CLOSING DATE: 14/05/:00:00 PM SUMMARY: We are always on the lookout for brilliant, talented people who can help keep us at the forefront of setting new standards and are motivated by doing a truly great job. Our Members (also known as our customers) are at the heart of everything we do. To ensure our Members experience quality service, we offer our teams development and training opportunities and we support individuals to get to where they want to be in their career. ABOUT THE ROLE: Ideally this role will be based in our head office in Truro, however, remote or hybrid working options may be considered, with regular travel to Truro expected. We are expanding our technology team so that we can enhance both our Member and colleague experience. A core component of our Technology landscape is the Microsoft 365 environment, and we are building additional capability to leverage 365 and the Power Platform tools within this, to implement new services and processes to our Members. The role holder will have effective communication and listening skills combined with a strong technical background in the Power Platform tools within 365. As a result, you will be able to work closely with business colleagues, along with our Change, IT and Data teams to identify innovative and creative technology solutions to reimagine business process and implement new requirements which enable our business strategy. As part of a multi-functional technology team, you will be working with first line support, infrastructure specialists, software developers and application support to drive our technology agenda. We have a philosophy of continuous learning and whilst you will be part of the technology team, it is vital that you understand how your business colleagues and our Members use our technology solutions. This is a fantastic opportunity for a self-starting individual to join our business, in a role that can make a difference to our Member experience. Recent graduates and apprenticeships will be considered for this role, and we would also welcome applications from those with wider experience who have an interest. We are passionate about finding the right type of person for the job, and training will be provided to supplement the skills you already possess. RESPONSIBILITIES WILL INCLUDE: Assisting in the identification of business issues, seeking innovative and creative solutions Creating and maintaining appropriate technology solutions and systems to meet business requirements Maintaining knowledge of the current Microsoft Technology stack, especially in the 365 and Power Platform areas Ensuring relevant data is available in line with business requirements Pro-actively building relationships across the business Managing and developing relationships with suppliers and external parties BENEFITS: It's you who makes the difference to our Members; we value all our employees and offer a number of benefits including: A 35-hour week, supporting a work life balance Private medical insurance, after a qualifying period Generous holiday allowance - 24 days plus bank holidays, increasing to 28 days per year with length of service. All employees have the option to 'buy' an extra 5 days per year, after a qualifying period. Learning and development opportunities Income protection A paid volunteering day each year to give back to our local communities Exclusive discounts on everyday essentials, motoring, travel and experiences through our online benefits programme Cycle to work scheme Eye care contributions Social events Relaxed dress code and lovely riverside office location, close to Truro city centre
May 02, 2024
Full time
Technology Solutions Analyst LOCATION: Truro SALARY: From £30,000 depending on skills and experience CLOSING DATE: 14/05/:00:00 PM SUMMARY: We are always on the lookout for brilliant, talented people who can help keep us at the forefront of setting new standards and are motivated by doing a truly great job. Our Members (also known as our customers) are at the heart of everything we do. To ensure our Members experience quality service, we offer our teams development and training opportunities and we support individuals to get to where they want to be in their career. ABOUT THE ROLE: Ideally this role will be based in our head office in Truro, however, remote or hybrid working options may be considered, with regular travel to Truro expected. We are expanding our technology team so that we can enhance both our Member and colleague experience. A core component of our Technology landscape is the Microsoft 365 environment, and we are building additional capability to leverage 365 and the Power Platform tools within this, to implement new services and processes to our Members. The role holder will have effective communication and listening skills combined with a strong technical background in the Power Platform tools within 365. As a result, you will be able to work closely with business colleagues, along with our Change, IT and Data teams to identify innovative and creative technology solutions to reimagine business process and implement new requirements which enable our business strategy. As part of a multi-functional technology team, you will be working with first line support, infrastructure specialists, software developers and application support to drive our technology agenda. We have a philosophy of continuous learning and whilst you will be part of the technology team, it is vital that you understand how your business colleagues and our Members use our technology solutions. This is a fantastic opportunity for a self-starting individual to join our business, in a role that can make a difference to our Member experience. Recent graduates and apprenticeships will be considered for this role, and we would also welcome applications from those with wider experience who have an interest. We are passionate about finding the right type of person for the job, and training will be provided to supplement the skills you already possess. RESPONSIBILITIES WILL INCLUDE: Assisting in the identification of business issues, seeking innovative and creative solutions Creating and maintaining appropriate technology solutions and systems to meet business requirements Maintaining knowledge of the current Microsoft Technology stack, especially in the 365 and Power Platform areas Ensuring relevant data is available in line with business requirements Pro-actively building relationships across the business Managing and developing relationships with suppliers and external parties BENEFITS: It's you who makes the difference to our Members; we value all our employees and offer a number of benefits including: A 35-hour week, supporting a work life balance Private medical insurance, after a qualifying period Generous holiday allowance - 24 days plus bank holidays, increasing to 28 days per year with length of service. All employees have the option to 'buy' an extra 5 days per year, after a qualifying period. Learning and development opportunities Income protection A paid volunteering day each year to give back to our local communities Exclusive discounts on everyday essentials, motoring, travel and experiences through our online benefits programme Cycle to work scheme Eye care contributions Social events Relaxed dress code and lovely riverside office location, close to Truro city centre
This role is open to candidates who wish to work remotely; However you will be required to attend quarterly team meetings at the Harrogate office. Role: Software Developer A fantastic opportunity has arisen to join our development team in the role of Software Developer. Friendly and vibrant, we're looking for someone who can bring enthusiasm and energy with them into the existing team. You'll be responsible for contributing towards the design, build and maintenance of a range of bespoke internal products and customer facing web applications. More than just maintaining and expanding existing products, in this role you will have the opportunity to get involved with greenfield projects and technologies. Using your programming skills and ability to apply the latest web, mobile and database technologies you'll be helping to future-proof the success of our products. More about the team We are a fast-paced agile team, where no two sprints are the same. Operating in Agile setting we are always working to improve our processes and practices, our team is smart and direct, and we ask questions that challenge each other so there is ample opportunity to help the team grow and improve. Responsibilities Leverage programming skills and knowledge to implement features and functionalities Assist in the testing and deployment of software applications and products Actively participate in code reviews to ensure code quality, maintainability, and adherence to coding standards Investigate and debug software applications, identify root causes, and implement effective solutions Collaborate with project managers, business stakeholders, and cross-functional teams to align technical deliverables with project goals Contribute to internal documentation, knowledge base, and technical articles Effectively communicate technical issues to non-technical stakeholders and establish a shared understanding of technical issues and solutions Manage tasks and timelines effectively. Estimate effort required for assigned tasks, prioritise work, and communicate any challenges or risks that may impact delivery of goals Experience & Skills Required On joining us you'll bring with you: 5+ years of commercial experience working as a software developer Have a solid understanding of software development principles, data structures, algorithms, and database concepts Experience across the board with a strong depth of knowledge in JavaScript and PHP An understanding of how to build well written, testable, maintainable code A passion for maintaining your diverse technical knowledge, not a "just back-end" / "just front-end" developer Experience building and integrating with RESTful APIs An ability to think out of the box when faced with a challenge and present ideas to the team, working collaboratively when you need help Excellent communication and interpersonal skills Ideally, but not essential, you'll also have: Exposure to agile methodologies and techniques such as Scrum, pair programming and test driven development knowledge of various testing techniques, such as unit testing, integration testing and automated testing frameworks Experience working with or building e-commerce products or platforms Experience with Python, Laravel and Vue, as many of our products use these technologies Experience with cloud hosting environments such AWS An understanding of accessibility and security compliance Any relevant qualification Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Why work for us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
May 02, 2024
Full time
This role is open to candidates who wish to work remotely; However you will be required to attend quarterly team meetings at the Harrogate office. Role: Software Developer A fantastic opportunity has arisen to join our development team in the role of Software Developer. Friendly and vibrant, we're looking for someone who can bring enthusiasm and energy with them into the existing team. You'll be responsible for contributing towards the design, build and maintenance of a range of bespoke internal products and customer facing web applications. More than just maintaining and expanding existing products, in this role you will have the opportunity to get involved with greenfield projects and technologies. Using your programming skills and ability to apply the latest web, mobile and database technologies you'll be helping to future-proof the success of our products. More about the team We are a fast-paced agile team, where no two sprints are the same. Operating in Agile setting we are always working to improve our processes and practices, our team is smart and direct, and we ask questions that challenge each other so there is ample opportunity to help the team grow and improve. Responsibilities Leverage programming skills and knowledge to implement features and functionalities Assist in the testing and deployment of software applications and products Actively participate in code reviews to ensure code quality, maintainability, and adherence to coding standards Investigate and debug software applications, identify root causes, and implement effective solutions Collaborate with project managers, business stakeholders, and cross-functional teams to align technical deliverables with project goals Contribute to internal documentation, knowledge base, and technical articles Effectively communicate technical issues to non-technical stakeholders and establish a shared understanding of technical issues and solutions Manage tasks and timelines effectively. Estimate effort required for assigned tasks, prioritise work, and communicate any challenges or risks that may impact delivery of goals Experience & Skills Required On joining us you'll bring with you: 5+ years of commercial experience working as a software developer Have a solid understanding of software development principles, data structures, algorithms, and database concepts Experience across the board with a strong depth of knowledge in JavaScript and PHP An understanding of how to build well written, testable, maintainable code A passion for maintaining your diverse technical knowledge, not a "just back-end" / "just front-end" developer Experience building and integrating with RESTful APIs An ability to think out of the box when faced with a challenge and present ideas to the team, working collaboratively when you need help Excellent communication and interpersonal skills Ideally, but not essential, you'll also have: Exposure to agile methodologies and techniques such as Scrum, pair programming and test driven development knowledge of various testing techniques, such as unit testing, integration testing and automated testing frameworks Experience working with or building e-commerce products or platforms Experience with Python, Laravel and Vue, as many of our products use these technologies Experience with cloud hosting environments such AWS An understanding of accessibility and security compliance Any relevant qualification Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Why work for us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
This apprenticeship is a one-way ticket to your future career in IT The company providestop-qualityIT services, tailored perfectly to their clients needs. Thisaward-winningcompany are the best in the biz! They have more than 25 years of industry experience and have even won Lichfields Business of the Year in 2017. Providingfive-starservice comes naturally to these guys as they are always acting in their clients best interest and take pride in earning the right to be considered a trusted advisor! Following the completion of the programme, you will be a well-rounded IT Support Technician from having experience in a first-line position, resolving IT tickets and assisting with the overall maintenance of IT tech! In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: To provide first-line support to customers, resolving IT tickets and updating the outcomes. To assist with the setting up, maintenance and repair of computers, computer-linked equipment and computer-related equipment. To install and configure software applications. To help produce and maintain IT statistics, reports, checklists and other documentation as necessary. Answering telephone enquiries and routine email correspondence. Monitor consumable stock such as printer toners, paper and stationery, ensuring timely notification to the Office Manager for ordering new supplies. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge: Enthusiastic and passionate about IT Experience using Windows Operating Systems would be beneficial Communication and customer service skills Good numeracy and literacy skills Attention to detail Grade 4 in Maths and a grade 5 in English at GCSE is required for this role. Salary, Hours & Benefits: Annual salary of £14,000 Monday to Friday 9 am to 5 pm (37.5 hours per week) 20 days annual leave plus bank holidays Very well-established business over 25 years in the industry! This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, well support you to take the next steps, including further training and progression onto a Level 4 qualification. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. With a Baltic Apprenticeship, you'll be on your way to a long-term career in the IT industry. On completion of their apprenticeship programme, 95% of our learners remain in full-time employment or progress onto a higher-level apprenticeship. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. Eligibility Criteria You must have the right to work in the UK, and valid residency status to apply for this apprenticeship JBRP1_UKTJ
May 02, 2024
Full time
This apprenticeship is a one-way ticket to your future career in IT The company providestop-qualityIT services, tailored perfectly to their clients needs. Thisaward-winningcompany are the best in the biz! They have more than 25 years of industry experience and have even won Lichfields Business of the Year in 2017. Providingfive-starservice comes naturally to these guys as they are always acting in their clients best interest and take pride in earning the right to be considered a trusted advisor! Following the completion of the programme, you will be a well-rounded IT Support Technician from having experience in a first-line position, resolving IT tickets and assisting with the overall maintenance of IT tech! In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: To provide first-line support to customers, resolving IT tickets and updating the outcomes. To assist with the setting up, maintenance and repair of computers, computer-linked equipment and computer-related equipment. To install and configure software applications. To help produce and maintain IT statistics, reports, checklists and other documentation as necessary. Answering telephone enquiries and routine email correspondence. Monitor consumable stock such as printer toners, paper and stationery, ensuring timely notification to the Office Manager for ordering new supplies. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge: Enthusiastic and passionate about IT Experience using Windows Operating Systems would be beneficial Communication and customer service skills Good numeracy and literacy skills Attention to detail Grade 4 in Maths and a grade 5 in English at GCSE is required for this role. Salary, Hours & Benefits: Annual salary of £14,000 Monday to Friday 9 am to 5 pm (37.5 hours per week) 20 days annual leave plus bank holidays Very well-established business over 25 years in the industry! This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, well support you to take the next steps, including further training and progression onto a Level 4 qualification. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. With a Baltic Apprenticeship, you'll be on your way to a long-term career in the IT industry. On completion of their apprenticeship programme, 95% of our learners remain in full-time employment or progress onto a higher-level apprenticeship. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. Eligibility Criteria You must have the right to work in the UK, and valid residency status to apply for this apprenticeship JBRP1_UKTJ
Employer description: Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure solutions. Overview: We are now looking for an eager candidate to join us as an apprentice.You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 Apprenticeship. Responsibilities: Supporting and maintaining clients IT systems and providing efficient desktop support to all business users Using technical knowledge to resolve any IT related faults quickly and efficiently Providing remote technical support to clients Managing the return and repair process for equipment returned to Krome offices Creating and managing support tickets Assisting Senior teams with project work Updating the Service Delivery team on progress of work Managing project tickets Required skills: Previous experience in a similar role and/or relevant IT qualification Technological knowledge Analytical thinking/problem solving Computer networking Installation and decommission You will be required to travel to different site visits - travel costs will be covered Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday to Friday, 9am - 5pm. Benefits: Flexible annual leave package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private medical insurance (after 5 years' service) Learning and development programme, aimed to support career progression Monthly employee recognition awards (extra days holiday or Amazon voucher rewards) Long service recognition awards Complimentary breakfast, tea & coffee and fresh fruit available Fully stocked beer/wine fridge for Friday after work drinks Discounted corporate gym membership Cycle to work scheme Shower facilities Free private car park Staff break room with pool table Modern, open plan, office environment Quarterly company-funded social events Company-funded participation in our charity events (voluntary) Electric vehicle charging points are available at our Chertsey Head Office Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure solutions. Overview: We are now looking for an eager candidate to join us as an apprentice.You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 Apprenticeship. Responsibilities: Supporting and maintaining clients IT systems and providing efficient desktop support to all business users Using technical knowledge to resolve any IT related faults quickly and efficiently Providing remote technical support to clients Managing the return and repair process for equipment returned to Krome offices Creating and managing support tickets Assisting Senior teams with project work Updating the Service Delivery team on progress of work Managing project tickets Required skills: Previous experience in a similar role and/or relevant IT qualification Technological knowledge Analytical thinking/problem solving Computer networking Installation and decommission You will be required to travel to different site visits - travel costs will be covered Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday to Friday, 9am - 5pm. Benefits: Flexible annual leave package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private medical insurance (after 5 years' service) Learning and development programme, aimed to support career progression Monthly employee recognition awards (extra days holiday or Amazon voucher rewards) Long service recognition awards Complimentary breakfast, tea & coffee and fresh fruit available Fully stocked beer/wine fridge for Friday after work drinks Discounted corporate gym membership Cycle to work scheme Shower facilities Free private car park Staff break room with pool table Modern, open plan, office environment Quarterly company-funded social events Company-funded participation in our charity events (voluntary) Electric vehicle charging points are available at our Chertsey Head Office Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
For over a century John Cotton Group have pioneered Home Textile and Nonwoven fibre production from our head office in Yorkshire. At the heart of our company is an unwavering commitment to innovation, sustainability and delivery of the highest quality products to our customers. As part of the IT team, you will deliver on business objectives & mandates. Providing excellent service while supporting internal customers and proactively monitor and administer business systems and application solutions. Key responsibilities: Duties include but not limited to Respond to either first line support or end user software or hardware queries via email, phone, or face to face. Work with the UK IT Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented. Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Liaise closely with business and 3rd party solution providers. Support bespoke applications specific to manufacturing Assist with Implementing, configuring, and testing feasible solutions. Other duties as required Desirable skills: Excellent communication skills, both verbal and written. Organised and methodical. Self-sufficient Self-Motivated Enthusiastic Team Player Sense of Humour Experience with the following is advantageous but not essential: Helpdesk software - ITIL principles, Asset Management and Troubleshooting Microsoft Office issues Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: 22 days holiday with 1 extra day per year up to 25 days. + Bank holidays Workplace pension Flexibility for personal development Regular salary reviews Future prospects: Once achieved apprenticeship the right candidate could be promoted into 3rd & 4th line support as well as having the opportunity to further develop with more qualifications. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
For over a century John Cotton Group have pioneered Home Textile and Nonwoven fibre production from our head office in Yorkshire. At the heart of our company is an unwavering commitment to innovation, sustainability and delivery of the highest quality products to our customers. As part of the IT team, you will deliver on business objectives & mandates. Providing excellent service while supporting internal customers and proactively monitor and administer business systems and application solutions. Key responsibilities: Duties include but not limited to Respond to either first line support or end user software or hardware queries via email, phone, or face to face. Work with the UK IT Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented. Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Liaise closely with business and 3rd party solution providers. Support bespoke applications specific to manufacturing Assist with Implementing, configuring, and testing feasible solutions. Other duties as required Desirable skills: Excellent communication skills, both verbal and written. Organised and methodical. Self-sufficient Self-Motivated Enthusiastic Team Player Sense of Humour Experience with the following is advantageous but not essential: Helpdesk software - ITIL principles, Asset Management and Troubleshooting Microsoft Office issues Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: 22 days holiday with 1 extra day per year up to 25 days. + Bank holidays Workplace pension Flexibility for personal development Regular salary reviews Future prospects: Once achieved apprenticeship the right candidate could be promoted into 3rd & 4th line support as well as having the opportunity to further develop with more qualifications. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Employer description: The company began it's journey in to the world of Fashion not so long ago. Founded in 2018. The company has grown from strength to strength, creating in house designs for top high street retailers and making the designs come to life. They are growing fast and have offices in Manchester, China, Turkey and Bangladesh and Morocco Overview: They're excited for the future and are looking to take on board an enthusiastic IT Apprentice with a keen interest in fashion to support them on this journey! As an IT Apprentice, you'll be working closely with the companies IT manager and another apprentice (who coming to the end of their course) to support internal staff worldwide. You'll have a keen interest in IT and must be able to work in a fast passed environment. Working closely with other departments you will need to build relationships with both staff and management. Main responsibilities: You'll be responsible for the quality of information logged into the companies Call Management system You will be expected to accurately log support tickets into the Call Management system in a timely manner Dealing with internal staff IT queries both from incoming phone calls and emails Using the formal call logging system in place, and be responsible for the quality of the information recorded to produce clear descriptions relating to user problems that ensure timely and efficient solutions Recognising when a call is urgent and escalate accordingly Carrying out configuration and testing of new kit prior to new starters joining the company You'll be expected take part in the Technical Support meetings which take place at 10am each Monday morning As you develop in your role and the apprenticeship, in time, you will become the first point of contact for all incoming issues to the Help Desk. Desirable skills: You are self-motivated, efficient and well-organised with a keen eye for detail. You have excellent IT skills and can use Microsoft Office, in particular, Outlook, Word and Excel proficiently Personal qualities: The ability to work as part of a team, whilst remaining self-motivated in managing your own workload The ability to demonstrate an excellent customer service focus when dealing with internal clients Driven, committed and you energise, engage and inspire others Friendly, helpful and considerate others Sincere, transparent and trustworthy The company have a friendly and welcoming team environment and will be 100% committed to your development and training. Salary: £18,000 per annum. They offer lots of perks and benefits, such as: Providing your birthday off as holiday Charity events Regular work social events They also offer: A Bike2work and Pension scheme The opportunity to travel with work Future prospects : As the company continues to expand, it's IT Team will grow so you will be in a great place to secure a fulltime permanent position in the companies IT Team on successful completion of your apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: The company began it's journey in to the world of Fashion not so long ago. Founded in 2018. The company has grown from strength to strength, creating in house designs for top high street retailers and making the designs come to life. They are growing fast and have offices in Manchester, China, Turkey and Bangladesh and Morocco Overview: They're excited for the future and are looking to take on board an enthusiastic IT Apprentice with a keen interest in fashion to support them on this journey! As an IT Apprentice, you'll be working closely with the companies IT manager and another apprentice (who coming to the end of their course) to support internal staff worldwide. You'll have a keen interest in IT and must be able to work in a fast passed environment. Working closely with other departments you will need to build relationships with both staff and management. Main responsibilities: You'll be responsible for the quality of information logged into the companies Call Management system You will be expected to accurately log support tickets into the Call Management system in a timely manner Dealing with internal staff IT queries both from incoming phone calls and emails Using the formal call logging system in place, and be responsible for the quality of the information recorded to produce clear descriptions relating to user problems that ensure timely and efficient solutions Recognising when a call is urgent and escalate accordingly Carrying out configuration and testing of new kit prior to new starters joining the company You'll be expected take part in the Technical Support meetings which take place at 10am each Monday morning As you develop in your role and the apprenticeship, in time, you will become the first point of contact for all incoming issues to the Help Desk. Desirable skills: You are self-motivated, efficient and well-organised with a keen eye for detail. You have excellent IT skills and can use Microsoft Office, in particular, Outlook, Word and Excel proficiently Personal qualities: The ability to work as part of a team, whilst remaining self-motivated in managing your own workload The ability to demonstrate an excellent customer service focus when dealing with internal clients Driven, committed and you energise, engage and inspire others Friendly, helpful and considerate others Sincere, transparent and trustworthy The company have a friendly and welcoming team environment and will be 100% committed to your development and training. Salary: £18,000 per annum. They offer lots of perks and benefits, such as: Providing your birthday off as holiday Charity events Regular work social events They also offer: A Bike2work and Pension scheme The opportunity to travel with work Future prospects : As the company continues to expand, it's IT Team will grow so you will be in a great place to secure a fulltime permanent position in the companies IT Team on successful completion of your apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team providing technical IT support to staff using IT equipment. Job Title: IT Technician Apprentice Pay: 15,000 per annum 18 Month Apprentice with a view of a full-time permanent position upon completion Hours: Monday - Friday 08:30am - 17:30pm Location - Leeds (Central) Training Provided : Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems First line support to staff advising and resolving issues To assist with installing, operating and maintaining network services and devices Provision of hardware and software support for all computers and mobile devices Management of user accounts, including resetting passwords, updating printer credit and wireless access requests Keeping the ICT facilities in full working order including providing paper and toner for printers Assist in the installation and maintenance of software and applications Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you looking for your next step in your Project Manager career? We are currently looking to recruit an experienced Project Manager preferably from a nuclear background to support with a number of exciting projects. Key Accountabilities As part of the wider management team, support the business in the development of improvements to project management practice across our engineering, manufacturing and fabrication business. Take responsibility for the line management of the Project Services Team including managing the competency and development of allocated staff. To professionally manage a range of design, manufacturing and fabrication projects on behalf of the business in the Nuclear, Defence and Industrial sectors, ensuring projects are delivered to cost, schedule and the specified quality requirements. Provide Safety Leadership and ensure that projects are delivered without harm to those involved in the project and minimising impact on the environment. Establish and maintain positive and effective working relationships with all customers in order to gain an understanding of their needs to strengthen customer relationships. Manage internal & supplier relationships in a professional and effective manner. Manage internal & supplier relationships in a professional and effective manner. Full project delivery and P&L accountability for all managed projects (circa £5-£10m p.a.) in line with industry best practice. Provide leadership and direction to a team of Project Managers, Planners, Support Staff etc in the execution of Projects. Provision of a professional, first class, consistent and effective project management service to clients. Ensure that projects comply fully with all statutory and regulatory requirements. Ensure project change control procedures are established and adhered to. Manage and actively mitigate project risks delivery conflicts. Any other duties as required. Qualifications /Experience Required / Person Attributes Chartered Engineer - Desirable Project Management Background with demonstrable experience of managing multi-discipline work through all project phases A working knowledge of project management principles, tools and techniques An appreciation of project management planning, estimating risk identification, management & mitigation processes and their application across multi-disciplined teams Relevant experience and proven success in the management of related projects Sound market and commercial knowledge. Demonstrable experience of leading people in a Project environment, including the support and development of staff and apprentice Knowledge of accounting and commercial processes An appreciation of health, safety and environmental issues in an engineering business. Knowledge of quality assurance requirements and procedures. IOSH Leading Safely Member of Relevant Professional Institute Desirable Benefits - What's in it for you? Competitive Salary Benefits - discounted Gym Membership. Generous Pension employer - employee contribution including death in service. Access to GP24/7 from anywhere in the world by video or phone. Career Opportunities Training and development Referral programme -refer a Friend Scheme - £ awarded (T&C's apply) Onsite free parking Sick pay 35 Days Holiday per year including Bank holiday. Mon-Thur - 8.hr shift & Friday 5hr day ( finishing at 1pm) Flexible working . Maternity, paternity, adoption, and parental leave Mental health first aiders on site.
May 01, 2024
Full time
Are you looking for your next step in your Project Manager career? We are currently looking to recruit an experienced Project Manager preferably from a nuclear background to support with a number of exciting projects. Key Accountabilities As part of the wider management team, support the business in the development of improvements to project management practice across our engineering, manufacturing and fabrication business. Take responsibility for the line management of the Project Services Team including managing the competency and development of allocated staff. To professionally manage a range of design, manufacturing and fabrication projects on behalf of the business in the Nuclear, Defence and Industrial sectors, ensuring projects are delivered to cost, schedule and the specified quality requirements. Provide Safety Leadership and ensure that projects are delivered without harm to those involved in the project and minimising impact on the environment. Establish and maintain positive and effective working relationships with all customers in order to gain an understanding of their needs to strengthen customer relationships. Manage internal & supplier relationships in a professional and effective manner. Manage internal & supplier relationships in a professional and effective manner. Full project delivery and P&L accountability for all managed projects (circa £5-£10m p.a.) in line with industry best practice. Provide leadership and direction to a team of Project Managers, Planners, Support Staff etc in the execution of Projects. Provision of a professional, first class, consistent and effective project management service to clients. Ensure that projects comply fully with all statutory and regulatory requirements. Ensure project change control procedures are established and adhered to. Manage and actively mitigate project risks delivery conflicts. Any other duties as required. Qualifications /Experience Required / Person Attributes Chartered Engineer - Desirable Project Management Background with demonstrable experience of managing multi-discipline work through all project phases A working knowledge of project management principles, tools and techniques An appreciation of project management planning, estimating risk identification, management & mitigation processes and their application across multi-disciplined teams Relevant experience and proven success in the management of related projects Sound market and commercial knowledge. Demonstrable experience of leading people in a Project environment, including the support and development of staff and apprentice Knowledge of accounting and commercial processes An appreciation of health, safety and environmental issues in an engineering business. Knowledge of quality assurance requirements and procedures. IOSH Leading Safely Member of Relevant Professional Institute Desirable Benefits - What's in it for you? Competitive Salary Benefits - discounted Gym Membership. Generous Pension employer - employee contribution including death in service. Access to GP24/7 from anywhere in the world by video or phone. Career Opportunities Training and development Referral programme -refer a Friend Scheme - £ awarded (T&C's apply) Onsite free parking Sick pay 35 Days Holiday per year including Bank holiday. Mon-Thur - 8.hr shift & Friday 5hr day ( finishing at 1pm) Flexible working . Maternity, paternity, adoption, and parental leave Mental health first aiders on site.
IT Support Trainee (Apprentice) Competitive plus bonus Slough / Heathrow Approach, UK Permanent, Full Time Are you passionate about technology and eager to kick-start your career in IT? Join our dynamic End User Services team at Heathrow Approach and embark on an exciting journey! As part of this team, you'll play a vital role as the bridge between our colleagues at IRIS Software and the IT department. Your main focus will be on resolving IT incidents and service requests promptly, delivering exceptional customer service, and contributing to our business objectives. Please note: This is a full-time position based at our Heathrow Approach (SL3 8QY) offices. The successful candidate will enrol in an ICT Level 3 Apprenticeship lasting approximately 15 months. What will you be doing? As an IT Support Trainee, your day-to-day responsibilities will include: Receiving and managing service requests following established procedures. Assessing the impact of issues and maintaining effective communication with customers. Efficiently assigning and prioritising service requests. Logging incidents and service requests, maintaining accurate records. Identifying and classifying incident types and service disruptions. Documenting incidents thoroughly, categorising them by symptoms and resolutions. Collaborating under guidance to record and monitor reliability data for services. Identifying and diagnosing incidents and problems. Categorising and documenting reported queries, providing appropriate solutions. Assisting in problem identification and resolution. Offering guidance to end-users on the most suitable course of action. Monitoring issues from initiation through resolution. Escalating unresolved problems to higher levels of support when necessary. Providing essential online security guidance and support. Contributing to the creation and maintenance of knowledge articles. Adhering to and meeting all relevant targets, including first response times. Complying with established policies and control standards. What are we looking for? This role is ideal for candidates with the following skills and experiences: Experience in front-line customer service roles, ensuring efficient and professional issue resolution. A good understanding of Microsoft products. Technical competency with various Microsoft Office programs such as Word, Excel, PowerPoint, etc. Ability to document processes, procedures, and knowledge articles. In addition to these core skills and experiences, essential competencies for success in this position include: Excellent problem-solving skills. Outstanding communication and customer service abilities. Ability to prioritise workload to meet targets and objectives. Meticulous attention to detail. Strong organisational and time management skills. Diligent work ethic with a proactive attitude. Flexibility in times of change. Self-motivated with effective time management abilities. High standard of written and spoken English. Please note: We may close vacancies early if we receive a high volume of applications. Therefore, we recommend applying as soon as possible to seize this exciting opportunity!
May 01, 2024
Full time
IT Support Trainee (Apprentice) Competitive plus bonus Slough / Heathrow Approach, UK Permanent, Full Time Are you passionate about technology and eager to kick-start your career in IT? Join our dynamic End User Services team at Heathrow Approach and embark on an exciting journey! As part of this team, you'll play a vital role as the bridge between our colleagues at IRIS Software and the IT department. Your main focus will be on resolving IT incidents and service requests promptly, delivering exceptional customer service, and contributing to our business objectives. Please note: This is a full-time position based at our Heathrow Approach (SL3 8QY) offices. The successful candidate will enrol in an ICT Level 3 Apprenticeship lasting approximately 15 months. What will you be doing? As an IT Support Trainee, your day-to-day responsibilities will include: Receiving and managing service requests following established procedures. Assessing the impact of issues and maintaining effective communication with customers. Efficiently assigning and prioritising service requests. Logging incidents and service requests, maintaining accurate records. Identifying and classifying incident types and service disruptions. Documenting incidents thoroughly, categorising them by symptoms and resolutions. Collaborating under guidance to record and monitor reliability data for services. Identifying and diagnosing incidents and problems. Categorising and documenting reported queries, providing appropriate solutions. Assisting in problem identification and resolution. Offering guidance to end-users on the most suitable course of action. Monitoring issues from initiation through resolution. Escalating unresolved problems to higher levels of support when necessary. Providing essential online security guidance and support. Contributing to the creation and maintenance of knowledge articles. Adhering to and meeting all relevant targets, including first response times. Complying with established policies and control standards. What are we looking for? This role is ideal for candidates with the following skills and experiences: Experience in front-line customer service roles, ensuring efficient and professional issue resolution. A good understanding of Microsoft products. Technical competency with various Microsoft Office programs such as Word, Excel, PowerPoint, etc. Ability to document processes, procedures, and knowledge articles. In addition to these core skills and experiences, essential competencies for success in this position include: Excellent problem-solving skills. Outstanding communication and customer service abilities. Ability to prioritise workload to meet targets and objectives. Meticulous attention to detail. Strong organisational and time management skills. Diligent work ethic with a proactive attitude. Flexibility in times of change. Self-motivated with effective time management abilities. High standard of written and spoken English. Please note: We may close vacancies early if we receive a high volume of applications. Therefore, we recommend applying as soon as possible to seize this exciting opportunity!
Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects? Then read on We are looking for a Bingo Field Serivce Engineer to cover our clubs in Scotland who will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement. In return your benefits are: 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities: Maintain specialised Bingo, Audio-Visual and IT networking systems ensuring that they are always operational. Carry out repairs daily, and maintenance, of specialist equipment in clubs including but not limited to Bingo Systems, audio visual and IT equipment and any other systems required by the business. Carry out improvements / projects to systems to budget and on time. Give support and advice in the implementation of company policy, initiatives, and objectives. When required, deal with external Statutory bodies. Keep up to date and complete all company paperwork / reports on time. Monitor the performance of contractors and suppliers when required. Ensure the company obtains value for money on all orders raised. Manage parts and maintain boot stock. Control a company supplied stock of parts and consumables. Advise and make recommendations, when required, on the suitability / effectiveness / condition of equipment. Keep up to date with changes in legislation and regulations to ensure the company meets all the necessary requirements. Liaise and assist Project Managers, Field Service Manager, and IT Field & Service Delivery Manager, to achieve the company s objectives both efficiently and in a cost-effective manner. Comply with Health & Safety legislation. Proactively review the equipment portfolio and identify opportunities to add value to the operations. Attending locations throughout the UK at times necessary to enable duties to be fully performed including frequent travel outside/staying away from home in addition to the normal working hours, where directed by your line manager. Provide out of hours and weekend cover for a wider area to support the clubs on an on-call rota basis. Provide holiday cover to a wider area to meet business needs. Provide telephone support to colleagues. Manage your call queue and prioritise issues. Liaise with the club manager on all issues, during visits. Carry out portable appliance testing (PAT) as and when required. Any Ad Hoc responsibilities. You will aim to achieve You re responsible for servicing and maintaining in full working order the company s specialist bingo, sound, audio-visual and IT specialized networking systems in ways that are profitable, drive revenue and provide an exceptional experience for our customers.
May 01, 2024
Full time
Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects? Then read on We are looking for a Bingo Field Serivce Engineer to cover our clubs in Scotland who will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement. In return your benefits are: 33 days annual leave (including bank holidays) Options to buy additional leave Annual company bonus scheme a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions My Eva an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more Buzz Brights Apprenticeships Buzz Learning our digital learning platform with access to 100s of online courses Refer a friend scheme Life assurance Company pension Your tasks and responsibilities: Maintain specialised Bingo, Audio-Visual and IT networking systems ensuring that they are always operational. Carry out repairs daily, and maintenance, of specialist equipment in clubs including but not limited to Bingo Systems, audio visual and IT equipment and any other systems required by the business. Carry out improvements / projects to systems to budget and on time. Give support and advice in the implementation of company policy, initiatives, and objectives. When required, deal with external Statutory bodies. Keep up to date and complete all company paperwork / reports on time. Monitor the performance of contractors and suppliers when required. Ensure the company obtains value for money on all orders raised. Manage parts and maintain boot stock. Control a company supplied stock of parts and consumables. Advise and make recommendations, when required, on the suitability / effectiveness / condition of equipment. Keep up to date with changes in legislation and regulations to ensure the company meets all the necessary requirements. Liaise and assist Project Managers, Field Service Manager, and IT Field & Service Delivery Manager, to achieve the company s objectives both efficiently and in a cost-effective manner. Comply with Health & Safety legislation. Proactively review the equipment portfolio and identify opportunities to add value to the operations. Attending locations throughout the UK at times necessary to enable duties to be fully performed including frequent travel outside/staying away from home in addition to the normal working hours, where directed by your line manager. Provide out of hours and weekend cover for a wider area to support the clubs on an on-call rota basis. Provide holiday cover to a wider area to meet business needs. Provide telephone support to colleagues. Manage your call queue and prioritise issues. Liaise with the club manager on all issues, during visits. Carry out portable appliance testing (PAT) as and when required. Any Ad Hoc responsibilities. You will aim to achieve You re responsible for servicing and maintaining in full working order the company s specialist bingo, sound, audio-visual and IT specialized networking systems in ways that are profitable, drive revenue and provide an exceptional experience for our customers.
Company Description Your role at a glance Are you looking for an exciting opportunity to earn while you learn? The L&G Apprentice programme has been designed to help you reach your potential. You will develop your skill set, gain valuable work experience and complete a fully funded professional qualification, all whilst earning a competitive salary with access to outstanding employee benefits. With support every step of the way and access to core skills training, you will contribute to the success of a team and be supported by a dedicated line manager. As part of a cohort of apprentices, you will also have the opportunity to connect with your peers and colleagues though networking opportunities and social events. Joining L&G is the beginning to a future that will be anything but familiar. So take a closer look, get involved, be curious and find out how we will enable you to be at your best no matter who you are. Please note that this role is based in Cardiff and requires some in person working at our Cardiff office, as part of our hybrid working model. If you do not currently live within a commutable distance to the Cardiff office, you would need to relocate and unfortunately we do not provide financial support to do this at this time. What does this team do? Our Data Analyst Apprenticeship Programme spans across the Legal & General Divisions. Successful applicants will join one of L&G's business areas and develop their data skills there. While the teams will have different areas of focus, they all provide the opportunity for apprentices to work on a wide variety of projects and learn from data experts. The teams all strive to use data to support planning, decision making and drive great customer outcomes to deliver safe, secure, and innovative data solutions to drive sustainable value for a competitive and modern L&G. We can only accept one application per cycle for our apprenticeship roles, so please consider this before submitting as your first application will be considered your only application. To be eligible for this programme, you must have your own valid right to work in the UK; we recruit on a rolling basis and expect this vacancy to close before the deadline. To be in with the best chance of securing a role, please submit your application ASAP Job Description Join us on an 18-month programme in which you will complete a Level 4 Data Analyst qualification, whilst building your business acumen You'll receive on the job training and coaching from your line manager to help you gain the professional, personal, social, and methodical skills needed to succeed as a data analyst. Alongside this you'll complete training workshops and assignments, delivered by a leading apprenticeship training provider. Combined, these will fully equip you to be successful in your role, with the knowledge and skills required to apply to real world business challenges. During your apprenticeship you will: Develop your skills in data analysis, coding and data visualisation software Work with business stakeholders to design and deliver analytical solutions and reports Work with other data professionals including and business stakeholders to automate and productionise outputs Communicate with stakeholders in a non-technical manner, providing advice, understanding and insight Collaborate with individuals across the Group Have guidance from your team and manager who will support you and teach you the day-to-day role Apply the knowledge and skills that you've learnt from your training into the role Have the opportunity to meet and network with new colleagues within your team, but also across the wider organisation Qualifications The person who would most benefit and enjoy this programme is hungry to learn and eager to get started in the world of work. We're not expecting prior industry experience, but we'll want to see that you have the aptitude, potential and desire which will ultimately lead to you being successful. We'll teach you the rest! To qualify for the programme, you will need: Your own valid right to work in the UK and have lived in the UK or EEA for the past 3 consecutive years. GCSE Maths grade C/4 or equivalent GCSE English grade C/4 or equivalent Minimum 96 UCAS points from your Level 3 Qualifications e.g. A 'levels or equivalent To not currently be on a government funded training course, e.g. on apprenticeship To have an awareness, passion and interest in Data, both in business and the wider world Passion and commitment to solving problems and improving ways of working in business Additional Information We believe that good businesses are built on doing the right thing and strive to do what is best for both our people and our customers. This means enabling you to bring your best self to work by giving you what you need, when you need it. This is why we've designed a process that puts you in control, because we recognise that your time is valuable. At each step, make sure you take time to pause and reflect before progressing to the next, as each subsequent step will ask for a bit more of your time. We want you to feel comfortable that this process is as fair and inclusive as possible, so please let us know if you have an illness or disability that you think may affect your performance during the process, so that reasonable adjustments can be made. At each step we'll give more information and clear instructions on what actions you need to take and how you can prepare. Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days' holiday, private medical insurance, discretionary performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us. What is the assessment process? Our Assessment process typically involves the following stages, but may vary slightly from scheme to scheme. Application form - Captures essential information from candidate and is an opportunity to provide their CV Online tests - includes multiple choice questions and a video interview. The online test asks a number of behavioural questions to help us understand more about candidates' strengths. There is also an analytical component which assesses numerical reasoning skills. In the video interview, we will ask 3 core questions focusing on motivation to join L&G, as well as the candidates approach to learning. Assessment centre (either face to face or virtual) comprised of: Group Exercise - candidates are given a task to work on in groups of up to 6 and observed Interview - Conducted by 2 assessors, 45 minutes including time for questions from the candidate, questions include competency and commercial based questions Presentation - 15 minutes in duration, 10 minutes to present and 5 minutes for questions from assessors The brand with the brolly is choosing today to change tomorrow. Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. We're all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet. We need people who share our ambitions, agility and entrepreneurial spirit to help us do it. At L&G, you'll find a balance that helps you be your best. Empowered by hybrid working, we're supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance. Today, there's over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us? Great minds don't have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don't just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think it's important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why. we're always open to discussing flexible working arrangements. Likewise, we're committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
May 01, 2024
Full time
Company Description Your role at a glance Are you looking for an exciting opportunity to earn while you learn? The L&G Apprentice programme has been designed to help you reach your potential. You will develop your skill set, gain valuable work experience and complete a fully funded professional qualification, all whilst earning a competitive salary with access to outstanding employee benefits. With support every step of the way and access to core skills training, you will contribute to the success of a team and be supported by a dedicated line manager. As part of a cohort of apprentices, you will also have the opportunity to connect with your peers and colleagues though networking opportunities and social events. Joining L&G is the beginning to a future that will be anything but familiar. So take a closer look, get involved, be curious and find out how we will enable you to be at your best no matter who you are. Please note that this role is based in Cardiff and requires some in person working at our Cardiff office, as part of our hybrid working model. If you do not currently live within a commutable distance to the Cardiff office, you would need to relocate and unfortunately we do not provide financial support to do this at this time. What does this team do? Our Data Analyst Apprenticeship Programme spans across the Legal & General Divisions. Successful applicants will join one of L&G's business areas and develop their data skills there. While the teams will have different areas of focus, they all provide the opportunity for apprentices to work on a wide variety of projects and learn from data experts. The teams all strive to use data to support planning, decision making and drive great customer outcomes to deliver safe, secure, and innovative data solutions to drive sustainable value for a competitive and modern L&G. We can only accept one application per cycle for our apprenticeship roles, so please consider this before submitting as your first application will be considered your only application. To be eligible for this programme, you must have your own valid right to work in the UK; we recruit on a rolling basis and expect this vacancy to close before the deadline. To be in with the best chance of securing a role, please submit your application ASAP Job Description Join us on an 18-month programme in which you will complete a Level 4 Data Analyst qualification, whilst building your business acumen You'll receive on the job training and coaching from your line manager to help you gain the professional, personal, social, and methodical skills needed to succeed as a data analyst. Alongside this you'll complete training workshops and assignments, delivered by a leading apprenticeship training provider. Combined, these will fully equip you to be successful in your role, with the knowledge and skills required to apply to real world business challenges. During your apprenticeship you will: Develop your skills in data analysis, coding and data visualisation software Work with business stakeholders to design and deliver analytical solutions and reports Work with other data professionals including and business stakeholders to automate and productionise outputs Communicate with stakeholders in a non-technical manner, providing advice, understanding and insight Collaborate with individuals across the Group Have guidance from your team and manager who will support you and teach you the day-to-day role Apply the knowledge and skills that you've learnt from your training into the role Have the opportunity to meet and network with new colleagues within your team, but also across the wider organisation Qualifications The person who would most benefit and enjoy this programme is hungry to learn and eager to get started in the world of work. We're not expecting prior industry experience, but we'll want to see that you have the aptitude, potential and desire which will ultimately lead to you being successful. We'll teach you the rest! To qualify for the programme, you will need: Your own valid right to work in the UK and have lived in the UK or EEA for the past 3 consecutive years. GCSE Maths grade C/4 or equivalent GCSE English grade C/4 or equivalent Minimum 96 UCAS points from your Level 3 Qualifications e.g. A 'levels or equivalent To not currently be on a government funded training course, e.g. on apprenticeship To have an awareness, passion and interest in Data, both in business and the wider world Passion and commitment to solving problems and improving ways of working in business Additional Information We believe that good businesses are built on doing the right thing and strive to do what is best for both our people and our customers. This means enabling you to bring your best self to work by giving you what you need, when you need it. This is why we've designed a process that puts you in control, because we recognise that your time is valuable. At each step, make sure you take time to pause and reflect before progressing to the next, as each subsequent step will ask for a bit more of your time. We want you to feel comfortable that this process is as fair and inclusive as possible, so please let us know if you have an illness or disability that you think may affect your performance during the process, so that reasonable adjustments can be made. At each step we'll give more information and clear instructions on what actions you need to take and how you can prepare. Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days' holiday, private medical insurance, discretionary performance related bonuses, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us. What is the assessment process? Our Assessment process typically involves the following stages, but may vary slightly from scheme to scheme. Application form - Captures essential information from candidate and is an opportunity to provide their CV Online tests - includes multiple choice questions and a video interview. The online test asks a number of behavioural questions to help us understand more about candidates' strengths. There is also an analytical component which assesses numerical reasoning skills. In the video interview, we will ask 3 core questions focusing on motivation to join L&G, as well as the candidates approach to learning. Assessment centre (either face to face or virtual) comprised of: Group Exercise - candidates are given a task to work on in groups of up to 6 and observed Interview - Conducted by 2 assessors, 45 minutes including time for questions from the candidate, questions include competency and commercial based questions Presentation - 15 minutes in duration, 10 minutes to present and 5 minutes for questions from assessors The brand with the brolly is choosing today to change tomorrow. Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands. We're all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet. We need people who share our ambitions, agility and entrepreneurial spirit to help us do it. At L&G, you'll find a balance that helps you be your best. Empowered by hybrid working, we're supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance. Today, there's over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us? Great minds don't have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don't just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think it's important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why. we're always open to discussing flexible working arrangements. Likewise, we're committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.
Employer description: ITWiser provide an array of managed IT services to all types of business. Our detailed service portfolio enables us to be a Managed Service Provider (MSP), a Value Added Reseller (VAR) and an IT Solutions Provider. Overview: ITWiser are looking for a keen and ambitious IT Apprentice to join the team. This apprenticeship provides an excellent opportunity to break into IT and Cyber Security sector. You may be required to visit client sites from time to time so you should have your own transport and full UK driving license. Travel expenses will be paid and support will be provided for car insurance cost Responsibilities: First line telephone support, diagnose issues with customers telephony services, both on-premise and cloud, plus connectivity services (broadband, ethernet circuits) Liaising with customers to keep update regarding projects and tickets Checking backups and antivirus are up to date General admin tasks relating to service team Providing remote and on-site support with client devices (computers, servers and network issues) Essential skills and experience: Good understanding of troubleshooting skills and networking concepts such as DNS, DHCP and WINS Knowledge of android and iOS smart phones PC hardware components & building/repairing PC's Understanding of backups and disaster recovery systems Essential: Having a full driving licence and your own vehicle is required - as the role involves travel to client sites. Personal qualities: Interest in IT (and IT security), including hobbies and/or education within IT Have a 'can do' attitude and be confident to ask for help and guidance. You should be self-motivated to learn and find resolutions to problems You should be able to work well in a team environment Ability to handle customers queries with empathy and tact Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working hours: 8.30am - 5pm. Benefits: Travel expenses will be paid Employer will also cover a large proportion of Business car insurance 28 days holiday (including bank holidays) Free on-site parking Friendly atmosphere Free tea/coffee Good learning opportunities for apprentices Company laptop will be given Future prospects: Permanent employment after successful completion of apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: ITWiser provide an array of managed IT services to all types of business. Our detailed service portfolio enables us to be a Managed Service Provider (MSP), a Value Added Reseller (VAR) and an IT Solutions Provider. Overview: ITWiser are looking for a keen and ambitious IT Apprentice to join the team. This apprenticeship provides an excellent opportunity to break into IT and Cyber Security sector. You may be required to visit client sites from time to time so you should have your own transport and full UK driving license. Travel expenses will be paid and support will be provided for car insurance cost Responsibilities: First line telephone support, diagnose issues with customers telephony services, both on-premise and cloud, plus connectivity services (broadband, ethernet circuits) Liaising with customers to keep update regarding projects and tickets Checking backups and antivirus are up to date General admin tasks relating to service team Providing remote and on-site support with client devices (computers, servers and network issues) Essential skills and experience: Good understanding of troubleshooting skills and networking concepts such as DNS, DHCP and WINS Knowledge of android and iOS smart phones PC hardware components & building/repairing PC's Understanding of backups and disaster recovery systems Essential: Having a full driving licence and your own vehicle is required - as the role involves travel to client sites. Personal qualities: Interest in IT (and IT security), including hobbies and/or education within IT Have a 'can do' attitude and be confident to ask for help and guidance. You should be self-motivated to learn and find resolutions to problems You should be able to work well in a team environment Ability to handle customers queries with empathy and tact Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working hours: 8.30am - 5pm. Benefits: Travel expenses will be paid Employer will also cover a large proportion of Business car insurance 28 days holiday (including bank holidays) Free on-site parking Friendly atmosphere Free tea/coffee Good learning opportunities for apprentices Company laptop will be given Future prospects: Permanent employment after successful completion of apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Role: 2nd Line IT Engineer Location: Didcot Salary: £32k Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties - (weekend in Iceland last year!) Car Parking Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good knowledge with MacOS installation and configuration Exposure to Email Management/Configuration - Exchange 2013/2016, Office365, etc Exposure to Office365 Powershell command-lets Exposure to Email filter technologies, such as Mimecast, Barracuda, Sophos Email Gateway Exposure to Microsoft Server OS - 2012/2016/2019 2+ years' experience working with medium-large businesses Good working knowledge of Active Directory - User account creation, group creation, etc Good working knowledge of NTFS permissions Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent client service Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 01, 2024
Full time
Role: 2nd Line IT Engineer Location: Didcot Salary: £32k Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties - (weekend in Iceland last year!) Car Parking Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good knowledge with MacOS installation and configuration Exposure to Email Management/Configuration - Exchange 2013/2016, Office365, etc Exposure to Office365 Powershell command-lets Exposure to Email filter technologies, such as Mimecast, Barracuda, Sophos Email Gateway Exposure to Microsoft Server OS - 2012/2016/2019 2+ years' experience working with medium-large businesses Good working knowledge of Active Directory - User account creation, group creation, etc Good working knowledge of NTFS permissions Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent client service Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a Helpdesk Support Engineer to be a key part of our Egham team, representing proAV taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. This is an exciting opportunity for an exceptional Helpdesk Support Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience of the position will be reflected by the remuneration and benefits package. Key Responsibilities Providing support for c450 end users, including office and remote users Provide face to face, floor walking and remote telephone troubleshooting support to end users Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops / Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware and Windows OS and software is essential. Personal skills Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively Have the ability to work collaboratively with people from different disciplines and cultures Be a self-motivated and independent learner Can communicate effectively in different ways and to people with different levels of knowledge Be able to apply critical questioning to get to the root of the problem quickly Have a basic understanding of IT concepts and can resolve technical problems. Have a can-do attitude and show empathy for people Strong organisational skills and the ability to adhere to company procedures and deadlines Motivated to learn and pursue a career in IT The ability to work both alone and in a team Professional attitude and a strong work ethic Strong Troubleshooting and fault-finding skills Excellent customer services experience / telephone manner Desirable skills A degree (in an IT discipline) preferred but not essential. Office 365, knowledge using IOS & Android Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
May 01, 2024
Full time
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a Helpdesk Support Engineer to be a key part of our Egham team, representing proAV taking full responsibility for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects. You will have excellent customer service, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. This is an exciting opportunity for an exceptional Helpdesk Support Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience of the position will be reflected by the remuneration and benefits package. Key Responsibilities Providing support for c450 end users, including office and remote users Provide face to face, floor walking and remote telephone troubleshooting support to end users Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops / Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware and Windows OS and software is essential. Personal skills Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively Have the ability to work collaboratively with people from different disciplines and cultures Be a self-motivated and independent learner Can communicate effectively in different ways and to people with different levels of knowledge Be able to apply critical questioning to get to the root of the problem quickly Have a basic understanding of IT concepts and can resolve technical problems. Have a can-do attitude and show empathy for people Strong organisational skills and the ability to adhere to company procedures and deadlines Motivated to learn and pursue a career in IT The ability to work both alone and in a team Professional attitude and a strong work ethic Strong Troubleshooting and fault-finding skills Excellent customer services experience / telephone manner Desirable skills A degree (in an IT discipline) preferred but not essential. Office 365, knowledge using IOS & Android Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Job Title: IT Technician Location: Clapham Junction Our client is a global travel management company, serving niche industries where travel and mobility are critical to business success. Global experts in managing complex business travel and logistics, our client has wholly owned and managed operations worldwide, and today employs over 450 people generating annual sales of over £420 million! Our client now has an exciting opportunity for motivated and driven graduates to join their leading team as IT Technicians. Package : A competitive basic salary of £25-£27k Bonus scheme Excellent progression, learning and development potential Team socials in a welcoming, inclusive environment Lucrative bonus and incentive schemes Enrolment on IT Apprenticeship worth £10k- but free of charge to you! Fantastic offices close to Clapham Junction station! Role : Gain a comprehensive knowledge of the company, their offering and the market they operate within Use internal call infrastructure to resolve all allocated support queries within agreed service level agreements Provide first line technical support to all staff members Assist with all technical queries and provide guidance to users as relevant, either in person or remotely Support all internal and external approved products for the company and its clients Monitor and support any system alerts to line management Assist with the testing of new applications and technology solution releases Assist internal staff with training on how to make use of internal products and systems Requirements: Educated to degree level in a STEM related field (essential) Excellent communication and interpersonal skills Proficient in the Microsoft Office Suite Computer skills and tech savvy Excellent organisational and time management skills Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.
May 01, 2024
Full time
Job Title: IT Technician Location: Clapham Junction Our client is a global travel management company, serving niche industries where travel and mobility are critical to business success. Global experts in managing complex business travel and logistics, our client has wholly owned and managed operations worldwide, and today employs over 450 people generating annual sales of over £420 million! Our client now has an exciting opportunity for motivated and driven graduates to join their leading team as IT Technicians. Package : A competitive basic salary of £25-£27k Bonus scheme Excellent progression, learning and development potential Team socials in a welcoming, inclusive environment Lucrative bonus and incentive schemes Enrolment on IT Apprenticeship worth £10k- but free of charge to you! Fantastic offices close to Clapham Junction station! Role : Gain a comprehensive knowledge of the company, their offering and the market they operate within Use internal call infrastructure to resolve all allocated support queries within agreed service level agreements Provide first line technical support to all staff members Assist with all technical queries and provide guidance to users as relevant, either in person or remotely Support all internal and external approved products for the company and its clients Monitor and support any system alerts to line management Assist with the testing of new applications and technology solution releases Assist internal staff with training on how to make use of internal products and systems Requirements: Educated to degree level in a STEM related field (essential) Excellent communication and interpersonal skills Proficient in the Microsoft Office Suite Computer skills and tech savvy Excellent organisational and time management skills Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.