IT Support Officer / Administrator (1st line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN TRANSPORT As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment. Provide 1st line support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible. Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately. Flexibility to travel when needed between locations and remote support of other offices. Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel). Carry out any reasonable duties as identified by your line manager or team leader Positively represent the company to our customers and suppliers Ensure compliance with our ISO standards. Fully participate in the company's performance management and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure compliance with health and safety requirements. Knowledge/Skills/Experience Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration). Windows 10 and Windows 11, VMWare Microsoft Exchange Experience with desktops, laptops, mobile devices, printers, telephone system. Some commercial experience in a SME organisation To Apply : Please contact Alison Basson,
May 02, 2024
Full time
IT Support Officer / Administrator (1st line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN TRANSPORT As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment. Provide 1st line support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible. Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately. Flexibility to travel when needed between locations and remote support of other offices. Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel). Carry out any reasonable duties as identified by your line manager or team leader Positively represent the company to our customers and suppliers Ensure compliance with our ISO standards. Fully participate in the company's performance management and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure compliance with health and safety requirements. Knowledge/Skills/Experience Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration). Windows 10 and Windows 11, VMWare Microsoft Exchange Experience with desktops, laptops, mobile devices, printers, telephone system. Some commercial experience in a SME organisation To Apply : Please contact Alison Basson,
I am looking for an Junior Accounts Administrator who has a good attention to detail. I am looking for someone who is organised able to follow procedures with willingness to learn and looking to start their career. This role at the moment is a temporary assignment but for the right person this could be a temporary to permanent role with a salary of £24,000 - £25,000 with excellent benefits. The role would involve Dealing with sales invoices Managing data Manging the group inbox Excellent excel skills ( VLOOKUP's ) Willingness to learn Organised Excellent telephone manor We are looking forward to receiving your application. This roles requires an enhanced DBS if you do not have one then Reed can help you with this.
May 02, 2024
Full time
I am looking for an Junior Accounts Administrator who has a good attention to detail. I am looking for someone who is organised able to follow procedures with willingness to learn and looking to start their career. This role at the moment is a temporary assignment but for the right person this could be a temporary to permanent role with a salary of £24,000 - £25,000 with excellent benefits. The role would involve Dealing with sales invoices Managing data Manging the group inbox Excellent excel skills ( VLOOKUP's ) Willingness to learn Organised Excellent telephone manor We are looking forward to receiving your application. This roles requires an enhanced DBS if you do not have one then Reed can help you with this.
Accounts Administrator £20k-£24k (dep on exp) Sandy, Bedfordshire 6 months with potential to go perm We are currently looking for an Accounts Administrator to join a well-established and successful market leading company based in Bedfordshire that is working on the development of innovative special purpose equipment within a low volume manufacturing environment. The company is expanding rapidly, and due to this large increase in workload, the Accounts Administrator will join a busy team processing a high volume of purchase invoices. You will be using your excellent attention to detail to match delivery notes to invoices and purchase orders. The Accounts Administrator will need the following skills/experience: Previous experience of working within an accounts admin environment. Recent and relevant experience working as an administrator with high attention to detail. Experience entering and raising purchasing invoices Excellent working knowledge of Microsoft Excel and Word. Ability to work to challenging deadlines. Interested or know someone who might be?If so, get in contact with Darren Recruitment Ltd on or
May 01, 2024
Full time
Accounts Administrator £20k-£24k (dep on exp) Sandy, Bedfordshire 6 months with potential to go perm We are currently looking for an Accounts Administrator to join a well-established and successful market leading company based in Bedfordshire that is working on the development of innovative special purpose equipment within a low volume manufacturing environment. The company is expanding rapidly, and due to this large increase in workload, the Accounts Administrator will join a busy team processing a high volume of purchase invoices. You will be using your excellent attention to detail to match delivery notes to invoices and purchase orders. The Accounts Administrator will need the following skills/experience: Previous experience of working within an accounts admin environment. Recent and relevant experience working as an administrator with high attention to detail. Experience entering and raising purchasing invoices Excellent working knowledge of Microsoft Excel and Word. Ability to work to challenging deadlines. Interested or know someone who might be?If so, get in contact with Darren Recruitment Ltd on or
Are you an experienced administrator looking for your next challenge? We are seeking a highly skilled and organised individual to join our Lock Service Team. If you thrive in a fast-paced environment, possess exceptional organisational abilities, and have a keen eye for detail, we want to hear from you. Join us in our mission to streamline operations and drive efficiency. Take the next step in your career and apply today! Who are we? Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference . Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. What can you bring to Banham? Your previous experience working in a customer service or administration role will enable you to Deliver fantastic customer service within an operational environment Experience delivering fantastic customer service within an operational environment Can prioritise and plan work, managing tight deadlines while still being customer centric Highly organised with the ability to work as part of a team or independently A self starter who is willing to learn Main duties & key responsibilities: Respond to queries via phone or email from customers and business teams including field engineers Check and order items for the engineering team as necessary? General administration duties?including data entry, updating accounts and reporting Diary management for field engineers Entering customer and account data in the correct format into the company's computer systems following the company's data program techniques and procedures. What will you get in return? You will be entitled to a highly competitive salary and a great range of benefits including: An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment) Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home) Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries Subsidised Private Medical Cover after 12 months of service Auto-enrolment into our pension scheme Annual season ticket loan & Banham interest-free loan Cycle to work & Tech scheme Training and development opportunities (including day releases for studies) Company equipment tailored to your role (laptop, mobile, additional screens, company van) Up to 50% off Banham products Quarterly Social Events including Summer Party and an Annual Christmas Event Employee recognition rewards and moments of magic prizes Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply) Enhanced Sick Pay for absence related to COVID-19 Charity events throughout the year - Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden. If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest. Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
May 01, 2024
Full time
Are you an experienced administrator looking for your next challenge? We are seeking a highly skilled and organised individual to join our Lock Service Team. If you thrive in a fast-paced environment, possess exceptional organisational abilities, and have a keen eye for detail, we want to hear from you. Join us in our mission to streamline operations and drive efficiency. Take the next step in your career and apply today! Who are we? Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference . Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. What can you bring to Banham? Your previous experience working in a customer service or administration role will enable you to Deliver fantastic customer service within an operational environment Experience delivering fantastic customer service within an operational environment Can prioritise and plan work, managing tight deadlines while still being customer centric Highly organised with the ability to work as part of a team or independently A self starter who is willing to learn Main duties & key responsibilities: Respond to queries via phone or email from customers and business teams including field engineers Check and order items for the engineering team as necessary? General administration duties?including data entry, updating accounts and reporting Diary management for field engineers Entering customer and account data in the correct format into the company's computer systems following the company's data program techniques and procedures. What will you get in return? You will be entitled to a highly competitive salary and a great range of benefits including: An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment) Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home) Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries Subsidised Private Medical Cover after 12 months of service Auto-enrolment into our pension scheme Annual season ticket loan & Banham interest-free loan Cycle to work & Tech scheme Training and development opportunities (including day releases for studies) Company equipment tailored to your role (laptop, mobile, additional screens, company van) Up to 50% off Banham products Quarterly Social Events including Summer Party and an Annual Christmas Event Employee recognition rewards and moments of magic prizes Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply) Enhanced Sick Pay for absence related to COVID-19 Charity events throughout the year - Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden. If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest. Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
IT Sales Administrator Potterne, Devizes Full Time; although part time & school hours options available £25,000 per annum Oakford is a substantial Cloud and Managed IT Service Provider supplying technical services from our bases in Wiltshire and Dorset. We are looking for a number of friendly new faces to join our growing team of 70 professionals. We are among the Elite in our industry and pride ourselves on our integrity, knowledge and experience. We have a great reputation and are consistently growing our business and we have seen no impact from the current economic climate. We are already the largest provider of services in this geography but are looking to improve our support and relationships with these accounts while growing more business in the area. The successful candidate will work with a high degree of autonomy within a small team. While self-sufficient, the candidate will need to be aware of the skills of other team members and use them when required, while at the same time being available to assist in his or her area of greatest expertise when requested to do so by other team members. We offer great opportunities to learn new skills and with our sound growth the prospects for career advancement are excellent. The Sales Administrator role works closely with the Sales, Project, Production and Finance teams to be the central point of contact for quotes, sales order processing and delivery schedules for both internal colleagues and customers. The primary purpose of the role is to manage the full internal sales process on behalf of the sales team and to be the first point of contact for sales order queries, passing specialist queries to the right person and/or requesting and collating the required information to respond directly. Are you the right person for the job? In order to apply for this role, you must have the following experience A commercial awareness of the benefits of common business technologies is expected knowing how to spot opportunities and pass them to account management for handling Excellent communication skills, suitable for talking with customers from all levels of an organisation, are essential Experience with Microsoft Word and Excel as well as research via the Internet Confident use of email communication via Microsoft Outlook A positive, happy and confident approach to work What will your role look like? Help to maintain a mutually beneficial and positive working relationship with customers Provide a slick and informative sales order process for both colleagues and customers to experience Work with the business development manager to ensure the company is completing profitable business transactions Conduct regular market research for competitive products Work closely with the Oakford finance team and suppliers to ensure the correct delivery expectations are set for clients and colleagues Be a positive first point of contact for all sales, delivery and return enquiries from customers and colleagues. Maintain ownership of any challenges, keeping customers informed throughout the resolution process. Manage schedules of consultants Manage contract renewals with customers Assist with the organisation of internal and client projects What can you expect in return? 24 days paid holiday + Bank Holidays (rising with length of service) Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Employment anniversary awards Company funded social events Laptop and mobile phone Company contributory pension scheme What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
May 01, 2024
Full time
IT Sales Administrator Potterne, Devizes Full Time; although part time & school hours options available £25,000 per annum Oakford is a substantial Cloud and Managed IT Service Provider supplying technical services from our bases in Wiltshire and Dorset. We are looking for a number of friendly new faces to join our growing team of 70 professionals. We are among the Elite in our industry and pride ourselves on our integrity, knowledge and experience. We have a great reputation and are consistently growing our business and we have seen no impact from the current economic climate. We are already the largest provider of services in this geography but are looking to improve our support and relationships with these accounts while growing more business in the area. The successful candidate will work with a high degree of autonomy within a small team. While self-sufficient, the candidate will need to be aware of the skills of other team members and use them when required, while at the same time being available to assist in his or her area of greatest expertise when requested to do so by other team members. We offer great opportunities to learn new skills and with our sound growth the prospects for career advancement are excellent. The Sales Administrator role works closely with the Sales, Project, Production and Finance teams to be the central point of contact for quotes, sales order processing and delivery schedules for both internal colleagues and customers. The primary purpose of the role is to manage the full internal sales process on behalf of the sales team and to be the first point of contact for sales order queries, passing specialist queries to the right person and/or requesting and collating the required information to respond directly. Are you the right person for the job? In order to apply for this role, you must have the following experience A commercial awareness of the benefits of common business technologies is expected knowing how to spot opportunities and pass them to account management for handling Excellent communication skills, suitable for talking with customers from all levels of an organisation, are essential Experience with Microsoft Word and Excel as well as research via the Internet Confident use of email communication via Microsoft Outlook A positive, happy and confident approach to work What will your role look like? Help to maintain a mutually beneficial and positive working relationship with customers Provide a slick and informative sales order process for both colleagues and customers to experience Work with the business development manager to ensure the company is completing profitable business transactions Conduct regular market research for competitive products Work closely with the Oakford finance team and suppliers to ensure the correct delivery expectations are set for clients and colleagues Be a positive first point of contact for all sales, delivery and return enquiries from customers and colleagues. Maintain ownership of any challenges, keeping customers informed throughout the resolution process. Manage schedules of consultants Manage contract renewals with customers Assist with the organisation of internal and client projects What can you expect in return? 24 days paid holiday + Bank Holidays (rising with length of service) Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Employment anniversary awards Company funded social events Laptop and mobile phone Company contributory pension scheme What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Due to the nature of the work, candidates must be UK Nationals to allow for security vetting (UKSV) if not already gained. Due to sustained growth and expansion, my client is expanding their IT team and looking for a talented Systems Administrator to join their existing, dynamic IT department. Based in Lincoln with excellent acess to transport links, the sucessful candidate will be predominantly site based. Responsibilities: Install, configure, and maintain operating systems and software applications across the organisation's IT infrastructure. Monitor system performance and troubleshoot issues proactively to ensure optimal operation and minimise downtime. Administer user accounts, permissions, and access rights across various platforms and applications. Implement and maintain security measures to protect systems, data, and network infrastructure from unauthorised access and cyber threats. Manage backups and disaster recovery procedures to safeguard critical data and ensure business continuity. Plan and execute system upgrades, patches, and updates to keep systems current and secure. Collaborate with IT teams and stakeholders to assess technology needs and recommend solutions that align with organisational objectives. Provide technical support and guidance to junior members of the IT Dept and end-users, resolving hardware and software issues in a timely manner. Document system configurations, procedures, and troubleshooting steps to maintain accurate records and facilitate knowledge sharing. Staying up to date of emerging technologies and industry trends to continually enhance system performance and security posture. Skills & Qualifications: Exceptional communication skills, both written and verbal, enabling clear articulation of technical concepts and effective collaboration with team members and stakeholders. Possesses strong analytical and research abilities, enabling systematic problem-solving and the ability to delve into complex issues to find effective solutions. Demonstrates the capacity to work autonomously or as part of a cohesive team, adeptly managing multiple tasks with varying priorities while ensuring timely completion of all responsibilities. Proficient understanding of cybersecurity principles, encompassing endpoint protection, least privilege (JEA), and event logging, ensuring the implementation of robust security measures to safeguard organisational assets. Hands-on experience with a range of operating systems including Windows Server 2019+, Windows 10/11, Ubuntu 20+, as well as virtualization platforms such as VMware vCenter and Horizon, ensuring comprehensive system management across diverse environments. • In-depth knowledge of networking fundamentals, including VLANs, BGP routing, and TCP/IP networks, facilitating efficient network configuration and troubleshooting. Proven expertise in backup and disaster recovery strategies, ensuring the integrity and availability of critical data and systems in the event of unforeseen disruptions. Familiarity with physical hardware components, including servers and NAS/SAN storage systems, enabling effective management and maintenance of infrastructure resources. Experience in navigating compliance requirements such as Cyber Essential Plus, CIS Controls, NIST 800-53, and ISO 27001, ensuring adherence to industry standards and regulatory frameworks to uphold organizational security and governance standards. Proficiency in advanced Microsoft 365 administration, encompassing setup, configuration, and management of cloud-based services such as Exchange Online, SharePoint Online, Teams, and Intune, optimizing productivity and collaboration within the organization while ensuring data security and compliance. Requires minimum of 3+ years of experience in a similar role, or evidence of competency. On top of a competitive salary, you will receive a generous benefits package including life assurance, private medical, company sick pay and salary sacrifice for electric cars.
May 01, 2024
Full time
Due to the nature of the work, candidates must be UK Nationals to allow for security vetting (UKSV) if not already gained. Due to sustained growth and expansion, my client is expanding their IT team and looking for a talented Systems Administrator to join their existing, dynamic IT department. Based in Lincoln with excellent acess to transport links, the sucessful candidate will be predominantly site based. Responsibilities: Install, configure, and maintain operating systems and software applications across the organisation's IT infrastructure. Monitor system performance and troubleshoot issues proactively to ensure optimal operation and minimise downtime. Administer user accounts, permissions, and access rights across various platforms and applications. Implement and maintain security measures to protect systems, data, and network infrastructure from unauthorised access and cyber threats. Manage backups and disaster recovery procedures to safeguard critical data and ensure business continuity. Plan and execute system upgrades, patches, and updates to keep systems current and secure. Collaborate with IT teams and stakeholders to assess technology needs and recommend solutions that align with organisational objectives. Provide technical support and guidance to junior members of the IT Dept and end-users, resolving hardware and software issues in a timely manner. Document system configurations, procedures, and troubleshooting steps to maintain accurate records and facilitate knowledge sharing. Staying up to date of emerging technologies and industry trends to continually enhance system performance and security posture. Skills & Qualifications: Exceptional communication skills, both written and verbal, enabling clear articulation of technical concepts and effective collaboration with team members and stakeholders. Possesses strong analytical and research abilities, enabling systematic problem-solving and the ability to delve into complex issues to find effective solutions. Demonstrates the capacity to work autonomously or as part of a cohesive team, adeptly managing multiple tasks with varying priorities while ensuring timely completion of all responsibilities. Proficient understanding of cybersecurity principles, encompassing endpoint protection, least privilege (JEA), and event logging, ensuring the implementation of robust security measures to safeguard organisational assets. Hands-on experience with a range of operating systems including Windows Server 2019+, Windows 10/11, Ubuntu 20+, as well as virtualization platforms such as VMware vCenter and Horizon, ensuring comprehensive system management across diverse environments. • In-depth knowledge of networking fundamentals, including VLANs, BGP routing, and TCP/IP networks, facilitating efficient network configuration and troubleshooting. Proven expertise in backup and disaster recovery strategies, ensuring the integrity and availability of critical data and systems in the event of unforeseen disruptions. Familiarity with physical hardware components, including servers and NAS/SAN storage systems, enabling effective management and maintenance of infrastructure resources. Experience in navigating compliance requirements such as Cyber Essential Plus, CIS Controls, NIST 800-53, and ISO 27001, ensuring adherence to industry standards and regulatory frameworks to uphold organizational security and governance standards. Proficiency in advanced Microsoft 365 administration, encompassing setup, configuration, and management of cloud-based services such as Exchange Online, SharePoint Online, Teams, and Intune, optimizing productivity and collaboration within the organization while ensuring data security and compliance. Requires minimum of 3+ years of experience in a similar role, or evidence of competency. On top of a competitive salary, you will receive a generous benefits package including life assurance, private medical, company sick pay and salary sacrifice for electric cars.
Position: HR Administrator Suitable for: HR Administrator, HR Officer or HR Advisor with approximately 1-2 years experience. Location: Hybrid working (3 days per week in Milton Keynes) + some travel to other offices Salary: £24,000 + bens Please note that unfortunately, our client is unable to offer sponsorship Our client is looking for a HR Administrator to help support their HR team on a full-time basis. The HR Administrator will work closely with the wider HR team to assist with general HR and facilities admin, system management and HR processes. This role will be based at head office in Milton Keynes for a minimum of 3/5 days per week. Further travel may be expected on an ad hoc basis to alternative company office sites in Surrey and Liverpool. Therefore, some level of travel will be expected. Essential Skills/attributes: Hands on experience of approx. 1-2 years as a HR administrator, HR Officer, HR Advisor or similar Process driven to ensure compliance with Legal/HR processes Excellent administrative skills using MS office products Attention to detail and accuracy in data entry and recording/reporting Requirement to work with confidential and sensitive information Able to work under pressure and to tight deadlines Excellent organisational, interpersonal skills and ability to work as part of a team Strong communication skills are essential, both written and oral, as you will be engaging with multiple internal and external stakeholders Role and responsibilities: First point of contact for HR shared inbox queries, fielding out emails where necessary to the relevant HR team member Providing cover of the HR Recruitment Inbox in the event of team absence Responsible for the maintenance of all health and safety documentation processes and procedures including; updating accident logs and safety records, first aid and fire warden training requirements, policy updates and minuting meetings where required. Working with relevant Health & Safety Representatives across the company to ensure all risk assessments are logged, tracked and circulated to the CHRO for review. Regular office Health and Safety inspections/visits, alongside the CHRO, to ensure there is adherence and compliance with the companies Health and Safety Policy. Conducting Health and Safety inductions for all new starters and refresher training to existing employees following any operational/premise change. Carrying out DSE Risk Assessments where required and responsible for any purchases of kit related to health and safety requests. First point of contact for absence management. This will involve monitoring the HR absence number, updating line managers and HR systems for absence reporting. Responsible for weekly absence reports to the wider HR Team and Chief HR Officer (CHRO) Fielding out absence escalations to the HR Coordinator & HR Advisors Responsible for the end-to-end new starter process. Including but not limited to; sending out reference requests, updating shared team calendars with start dates, liaising with IT via our ticketing system to send out company equipment and working with managers to organise induction itineraries. Carrying out DBS checks as and when required Creating new employee accounts on all HR systems and employee benefit portals. Responsible for the leaver administration process. Including but not limited to; updating HR systems and employee benefit portals with leave dates and liaising with IT, via our ticketing system, to organise the collection of company equipment. Ensuring employee records are up to date and maintained on our HR system Running ad hoc reports for the HR Team as and when required Employee Action Notification forms - actioning new starter, leaver and ad hoc employee changes such as line manager, job title and department change letters Assisting with monthly recruitment invoices and expenditure request forms Assisting with on-site premise support including, fielding out post to the relevant departments and assisting with any office supply purchases. Full job description is available on request To apply : Please follow the online application process and upload your CV, in Word format Please note : You must be eligible to work in the UK for your application to be considered ( sorry, our client is unable to offer sponsorship ). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.
May 01, 2024
Full time
Position: HR Administrator Suitable for: HR Administrator, HR Officer or HR Advisor with approximately 1-2 years experience. Location: Hybrid working (3 days per week in Milton Keynes) + some travel to other offices Salary: £24,000 + bens Please note that unfortunately, our client is unable to offer sponsorship Our client is looking for a HR Administrator to help support their HR team on a full-time basis. The HR Administrator will work closely with the wider HR team to assist with general HR and facilities admin, system management and HR processes. This role will be based at head office in Milton Keynes for a minimum of 3/5 days per week. Further travel may be expected on an ad hoc basis to alternative company office sites in Surrey and Liverpool. Therefore, some level of travel will be expected. Essential Skills/attributes: Hands on experience of approx. 1-2 years as a HR administrator, HR Officer, HR Advisor or similar Process driven to ensure compliance with Legal/HR processes Excellent administrative skills using MS office products Attention to detail and accuracy in data entry and recording/reporting Requirement to work with confidential and sensitive information Able to work under pressure and to tight deadlines Excellent organisational, interpersonal skills and ability to work as part of a team Strong communication skills are essential, both written and oral, as you will be engaging with multiple internal and external stakeholders Role and responsibilities: First point of contact for HR shared inbox queries, fielding out emails where necessary to the relevant HR team member Providing cover of the HR Recruitment Inbox in the event of team absence Responsible for the maintenance of all health and safety documentation processes and procedures including; updating accident logs and safety records, first aid and fire warden training requirements, policy updates and minuting meetings where required. Working with relevant Health & Safety Representatives across the company to ensure all risk assessments are logged, tracked and circulated to the CHRO for review. Regular office Health and Safety inspections/visits, alongside the CHRO, to ensure there is adherence and compliance with the companies Health and Safety Policy. Conducting Health and Safety inductions for all new starters and refresher training to existing employees following any operational/premise change. Carrying out DSE Risk Assessments where required and responsible for any purchases of kit related to health and safety requests. First point of contact for absence management. This will involve monitoring the HR absence number, updating line managers and HR systems for absence reporting. Responsible for weekly absence reports to the wider HR Team and Chief HR Officer (CHRO) Fielding out absence escalations to the HR Coordinator & HR Advisors Responsible for the end-to-end new starter process. Including but not limited to; sending out reference requests, updating shared team calendars with start dates, liaising with IT via our ticketing system to send out company equipment and working with managers to organise induction itineraries. Carrying out DBS checks as and when required Creating new employee accounts on all HR systems and employee benefit portals. Responsible for the leaver administration process. Including but not limited to; updating HR systems and employee benefit portals with leave dates and liaising with IT, via our ticketing system, to organise the collection of company equipment. Ensuring employee records are up to date and maintained on our HR system Running ad hoc reports for the HR Team as and when required Employee Action Notification forms - actioning new starter, leaver and ad hoc employee changes such as line manager, job title and department change letters Assisting with monthly recruitment invoices and expenditure request forms Assisting with on-site premise support including, fielding out post to the relevant departments and assisting with any office supply purchases. Full job description is available on request To apply : Please follow the online application process and upload your CV, in Word format Please note : You must be eligible to work in the UK for your application to be considered ( sorry, our client is unable to offer sponsorship ). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you.
IT Support Administrator - 22- 25K - West Yorkshire An established client of ours in the professional services sector are looking for a the IT Administrator to join their internal IT department, on a permanent basis. The successful candidate will provide generalist IT support to the business, and to support the IT Officer with technical related projects. This is an office-based role, so applicants must be within a commutable distance of the area and comfortable working on-site Monday to Friday. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to Develop your IT skills further with the IT team. Role Responsibilities: IT Helpdesk duties - providing support on key IT systems - Windows, Office, DMS Typical IT Helpdesk duties including (non-comprehensive) setting up new contracts in SharePoint, setup & deploy IT equipment, upkeep of IT equipment, troubleshoot hardware and software issues and when necessary, work with third parties to report/log/resolve issues, setup fob keys, setup user accounts and profiles, maintain detailed inventory of all IT equipment) Create and maintain IT procedures, manuals, and guides. Assist with managing company telecommunications and mobile system. Participate in other duties as and when required. Azure Comply with all policies and procedures within the company. Carry out all duties with regard to and ensuring equal opportunity. Work with all employees within the company in the fulfilment of our aims. Ensure that you remain compliant with health and safety regulations and accepted safe practice at all times. Report any health and safety issues or contraventions witnessed anywhere within the business to your manager. This is an excellent opportunity for an enthusiastic and passionate IT Support Administrator to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Jasmine Brady for more information on (phone number removed) / email your CV to (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
IT Support Administrator - 22- 25K - West Yorkshire An established client of ours in the professional services sector are looking for a the IT Administrator to join their internal IT department, on a permanent basis. The successful candidate will provide generalist IT support to the business, and to support the IT Officer with technical related projects. This is an office-based role, so applicants must be within a commutable distance of the area and comfortable working on-site Monday to Friday. The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to Develop your IT skills further with the IT team. Role Responsibilities: IT Helpdesk duties - providing support on key IT systems - Windows, Office, DMS Typical IT Helpdesk duties including (non-comprehensive) setting up new contracts in SharePoint, setup & deploy IT equipment, upkeep of IT equipment, troubleshoot hardware and software issues and when necessary, work with third parties to report/log/resolve issues, setup fob keys, setup user accounts and profiles, maintain detailed inventory of all IT equipment) Create and maintain IT procedures, manuals, and guides. Assist with managing company telecommunications and mobile system. Participate in other duties as and when required. Azure Comply with all policies and procedures within the company. Carry out all duties with regard to and ensuring equal opportunity. Work with all employees within the company in the fulfilment of our aims. Ensure that you remain compliant with health and safety regulations and accepted safe practice at all times. Report any health and safety issues or contraventions witnessed anywhere within the business to your manager. This is an excellent opportunity for an enthusiastic and passionate IT Support Administrator to join a successful organisation. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Jasmine Brady for more information on (phone number removed) / email your CV to (url removed) For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Job Profile Summary: The Middle Office Analyst is primarily responsible for assisting Asset Managers by providing review/analysis of fund profit and loss accounts and calculating the Net Asset Value (NAV) of funds. They are responsible for highlighting potential operational or valuation issues to the Asset Manager. Responsibilities: Using the firm's systems and other available tools (Bloomberg Vendor data etc.) to review and analyse fund profit and loss accounts across asset classes. Reviewing accuracy of fund profit and loss at security level using risk-based measures (Greeks) including both exchange traded instruments and OTC's (Over the counter) derivatives Calculate Net Asset Value (NAV) of funds including complex management and performance fee calculations Liaise with the fund administrator/s to reconcile final fund NAVs Utilising in house technology, python, confluence, excel and other applications to deliver efficient solutions to improve or deliver new metrics and visualisation of both reporting and control process' Implementing the Feeder - Master fund rebalance, applying fund and programme specific volatility parameters to give clients correct target exposures and maintain appropriate cash levels Setup of new fund routes and restructures to cater to client or programme manager changes. Liaising with structuring, portfolio managers and AHL research teams to implement parameter changes with a consistently high attention to detail and consideration for potential impact. Review foreign exchange exposures and instruct hedges required from capital inflows and outflows Review reconciliations between Custodians, Prime brokers and the investment engine's internal records, co-ordinating investigation and/or correction of breaking items where required Contributing to updates and implementing new requests for data on Fund performance or exposure. Attend meetings with administrators and pricing committees Review existing systems / processes / procedures and MIS to identify areas of possible enhancements Represent the team on wider Man projects such as trading system enhancements and regulatory change integration Key Skills & Experience: Strong academic record and highly numerate - required Programming experience in ideally Python, Git, VBA, SQL a strong advantage Circa 2-7 years relevant experience at either an Investment Bank, Asset Manager, Administrator A team player, who is collaborative in nature. Strong analytical and problem-solving skills, control mindset Comfortable taking individual ownership and initiative Ability to communicate effectively with stakeholders including Operations, Research and Trading, Technology Risk, Legal, Sales and our third-Party Administrators Our Culture, Values and Benefits at Man Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter. Man Group is also a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact . Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme. We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
May 01, 2024
Full time
Job Profile Summary: The Middle Office Analyst is primarily responsible for assisting Asset Managers by providing review/analysis of fund profit and loss accounts and calculating the Net Asset Value (NAV) of funds. They are responsible for highlighting potential operational or valuation issues to the Asset Manager. Responsibilities: Using the firm's systems and other available tools (Bloomberg Vendor data etc.) to review and analyse fund profit and loss accounts across asset classes. Reviewing accuracy of fund profit and loss at security level using risk-based measures (Greeks) including both exchange traded instruments and OTC's (Over the counter) derivatives Calculate Net Asset Value (NAV) of funds including complex management and performance fee calculations Liaise with the fund administrator/s to reconcile final fund NAVs Utilising in house technology, python, confluence, excel and other applications to deliver efficient solutions to improve or deliver new metrics and visualisation of both reporting and control process' Implementing the Feeder - Master fund rebalance, applying fund and programme specific volatility parameters to give clients correct target exposures and maintain appropriate cash levels Setup of new fund routes and restructures to cater to client or programme manager changes. Liaising with structuring, portfolio managers and AHL research teams to implement parameter changes with a consistently high attention to detail and consideration for potential impact. Review foreign exchange exposures and instruct hedges required from capital inflows and outflows Review reconciliations between Custodians, Prime brokers and the investment engine's internal records, co-ordinating investigation and/or correction of breaking items where required Contributing to updates and implementing new requests for data on Fund performance or exposure. Attend meetings with administrators and pricing committees Review existing systems / processes / procedures and MIS to identify areas of possible enhancements Represent the team on wider Man projects such as trading system enhancements and regulatory change integration Key Skills & Experience: Strong academic record and highly numerate - required Programming experience in ideally Python, Git, VBA, SQL a strong advantage Circa 2-7 years relevant experience at either an Investment Bank, Asset Manager, Administrator A team player, who is collaborative in nature. Strong analytical and problem-solving skills, control mindset Comfortable taking individual ownership and initiative Ability to communicate effectively with stakeholders including Operations, Research and Trading, Technology Risk, Legal, Sales and our third-Party Administrators Our Culture, Values and Benefits at Man Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter. Man Group is also a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact . Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme. We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
Job Profile Summary: The Middle Office Senior Analyst is primarily responsible for assisting Asset Managers by providing review/analysis of fund profit and loss accounts and calculating the Net Asset Value (NAV) of funds. They are responsible for highlighting potential operational or valuation issues to the Asset Manager. Responsibilities: Using the firm's systems and other available tools (BloombergNendor data etc.), on a daily basis review and analyse fund profit and loss accounts across asset classes, in order to assist reporting performance to Asset Managers Calculate Net Asset Value (NAV) of funds on a daily, weekly and monthly basis including checking accrued income and expenses. Provision of intra-NAV estimates to the Asset Managers when requested Liaise with the fund administrator/s to reconcile final fund NAVs Review foreign exchange exposures and report to the Asset Managers, highlighting any currency hedging requirements Review reconciliations between Custodians, Prime brokers and the investment engine's internal records, co-ordinating investigation and/or correction of breaking items where require Provide ad-hoc reports to the Asset Managers and senior management regarding performance and historic trading analysis Attend meetings with administrators and pricing committees Ensure the quality and effectiveness of the pricing governance and controls are maintained through identification and mitigation of pricing risks and the communication/documentation of any enhancements to the framework Apply technical understanding to securities pricing across the business Review existing systems / processes / procedures and MIS to identify areas of possible enhancements Represent the team on wider Man projects such as trading system enhancements and regulatory change integration Oversight and monitoring of service providers Key Skills & Experience: Qualified Accountant or CFA Credit experience required Highly numerate Experience working in Financial Services, typically in an investment bank or asset management firm Good understanding of traded financial instruments A team player, who is also comfortable to take individual ownership Strong analytical and problem-solving skills Ability to communicate effectively with multiple senior stakeholders Our Culture, Values and Benefits at Man Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter. Man Group is also a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact . Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme. We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
May 01, 2024
Full time
Job Profile Summary: The Middle Office Senior Analyst is primarily responsible for assisting Asset Managers by providing review/analysis of fund profit and loss accounts and calculating the Net Asset Value (NAV) of funds. They are responsible for highlighting potential operational or valuation issues to the Asset Manager. Responsibilities: Using the firm's systems and other available tools (BloombergNendor data etc.), on a daily basis review and analyse fund profit and loss accounts across asset classes, in order to assist reporting performance to Asset Managers Calculate Net Asset Value (NAV) of funds on a daily, weekly and monthly basis including checking accrued income and expenses. Provision of intra-NAV estimates to the Asset Managers when requested Liaise with the fund administrator/s to reconcile final fund NAVs Review foreign exchange exposures and report to the Asset Managers, highlighting any currency hedging requirements Review reconciliations between Custodians, Prime brokers and the investment engine's internal records, co-ordinating investigation and/or correction of breaking items where require Provide ad-hoc reports to the Asset Managers and senior management regarding performance and historic trading analysis Attend meetings with administrators and pricing committees Ensure the quality and effectiveness of the pricing governance and controls are maintained through identification and mitigation of pricing risks and the communication/documentation of any enhancements to the framework Apply technical understanding to securities pricing across the business Review existing systems / processes / procedures and MIS to identify areas of possible enhancements Represent the team on wider Man projects such as trading system enhancements and regulatory change integration Oversight and monitoring of service providers Key Skills & Experience: Qualified Accountant or CFA Credit experience required Highly numerate Experience working in Financial Services, typically in an investment bank or asset management firm Good understanding of traded financial instruments A team player, who is also comfortable to take individual ownership Strong analytical and problem-solving skills Ability to communicate effectively with multiple senior stakeholders Our Culture, Values and Benefits at Man Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter. Man Group is also a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact . Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme. We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
Technical Administrator - £24,000 - £29,000 per annum + benefits DOE - Ardrossan, Ayrshire The Role Do you excel at communicating effectively? Are you skilled in using Microsoft Office software? If so, we have an exciting opportunity for you. Q's mission is simple - to improve standards of construction, one building at a time. In order to achieve this mission, we are looking for an experienced Technical Administrator / Document Controller to join our Operations Team. The job will involve being a regular point of contact for developers and builders, requesting, organising and managing detailed project information, and providing support to the team to facilitate the issue of insurance documentation. Key Responsibilities: Manage information flow for client projects: collecting technical, financial and project information and collating and assessing returned information. Act as a key point of contact for clients, managing accounts and addressing client needs. Co-ordinate with internal departments to gather project information for insurance documentation. Prepare and issue project completion documentation to ensure timely processing. Maintain project trackers and electronic files, ensuring accuracy and completeness. Manage Outlook Mailboxes, ensuring prompt responses to client enquiries. Conduct due diligence checks on developers and builders to maintain compliance. Assist with client registrations and annual renewals, ensuring accuracy of information. Co-ordinate project completion processes, liaising with stakeholders for sign-off. Process unit completion logic tests and prepare insurance documentation for projects. Maintain records in compliance with regulations, ensuring organised filing systems. The Company The Q Policy from Q Assure Build Ltd is a Structural Defects Warranty for new build, refurbishment and conversion developments which puts quality build and customer service first. Our highly risk-managed, quality focused approach delivers a flexible insurance approach to the Residential and Commercial Property Sectors, offering a true alternative to the standard warranty available. The Benefits 25 days annual leave plus bank holidays and birthday. Group personal Pension Scheme and private medical scheme available. Individual development programme for personal and professional growth. The Person Experience in administration, preferably in the construction industry. Experience in processing large volumes of data / document control and the ability to focus on organising and filing data electronically as this is a key part of the role. Strong organisational and communication skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office software. Attention to detail and discretion with confidential information. Interested in joining our team? Don't wait any longer! Take the next step and apply now.
May 01, 2024
Full time
Technical Administrator - £24,000 - £29,000 per annum + benefits DOE - Ardrossan, Ayrshire The Role Do you excel at communicating effectively? Are you skilled in using Microsoft Office software? If so, we have an exciting opportunity for you. Q's mission is simple - to improve standards of construction, one building at a time. In order to achieve this mission, we are looking for an experienced Technical Administrator / Document Controller to join our Operations Team. The job will involve being a regular point of contact for developers and builders, requesting, organising and managing detailed project information, and providing support to the team to facilitate the issue of insurance documentation. Key Responsibilities: Manage information flow for client projects: collecting technical, financial and project information and collating and assessing returned information. Act as a key point of contact for clients, managing accounts and addressing client needs. Co-ordinate with internal departments to gather project information for insurance documentation. Prepare and issue project completion documentation to ensure timely processing. Maintain project trackers and electronic files, ensuring accuracy and completeness. Manage Outlook Mailboxes, ensuring prompt responses to client enquiries. Conduct due diligence checks on developers and builders to maintain compliance. Assist with client registrations and annual renewals, ensuring accuracy of information. Co-ordinate project completion processes, liaising with stakeholders for sign-off. Process unit completion logic tests and prepare insurance documentation for projects. Maintain records in compliance with regulations, ensuring organised filing systems. The Company The Q Policy from Q Assure Build Ltd is a Structural Defects Warranty for new build, refurbishment and conversion developments which puts quality build and customer service first. Our highly risk-managed, quality focused approach delivers a flexible insurance approach to the Residential and Commercial Property Sectors, offering a true alternative to the standard warranty available. The Benefits 25 days annual leave plus bank holidays and birthday. Group personal Pension Scheme and private medical scheme available. Individual development programme for personal and professional growth. The Person Experience in administration, preferably in the construction industry. Experience in processing large volumes of data / document control and the ability to focus on organising and filing data electronically as this is a key part of the role. Strong organisational and communication skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office software. Attention to detail and discretion with confidential information. Interested in joining our team? Don't wait any longer! Take the next step and apply now.
Customer Services Technology Administrator 12 month initial contract Rate: £17.39/hr Umbrella (inside IR35) Solihull (hybrid working: 3 days per week on site minimum) As a Customer Services Technology Administrator, you will support various Customer Service and Portfolio managers through developing automation processes in Oracle and Salesforce to support the overall customer services management, accounts receivable management and end of lease term efforts. In your first week in this Customer Services Technology Administrator role, you can expect to: Identify and gather requirements from users and stakeholders, supporting with projects Support the workload for the team and become a small project owner for the automated systems Manage Salesforce configuration changes, including flow, fields, page layouts, record types, custom settings, dashboards, and reports Perform user training and create training materials. Help users with support tickets, following through to resolution. Manage and manipulate data using Excel spreadsheets, generating reports and analysing data as required. To apply for this Customer Services Technology Administrator role, your soft skills, expertise and experience should include: Data analysis skills Hands-on administration experience Collaborative attitude with the ability to focus on team projects Good presentation skills to present findings Strong communication and time management skills - ability to liaise with users and enjoy learning new business processes to translate them into technical solutions Salesforce product knowledge & use of Power BI (desirable) Microsoft packages basic skills, intermediate Excel experience An understanding of banking applications to implement best practices for Direct Debits Please reach out to our friendly and welcoming team today to apply and register your interest for this contract hybrid Customer Services Technology Administrator position. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 01, 2024
Full time
Customer Services Technology Administrator 12 month initial contract Rate: £17.39/hr Umbrella (inside IR35) Solihull (hybrid working: 3 days per week on site minimum) As a Customer Services Technology Administrator, you will support various Customer Service and Portfolio managers through developing automation processes in Oracle and Salesforce to support the overall customer services management, accounts receivable management and end of lease term efforts. In your first week in this Customer Services Technology Administrator role, you can expect to: Identify and gather requirements from users and stakeholders, supporting with projects Support the workload for the team and become a small project owner for the automated systems Manage Salesforce configuration changes, including flow, fields, page layouts, record types, custom settings, dashboards, and reports Perform user training and create training materials. Help users with support tickets, following through to resolution. Manage and manipulate data using Excel spreadsheets, generating reports and analysing data as required. To apply for this Customer Services Technology Administrator role, your soft skills, expertise and experience should include: Data analysis skills Hands-on administration experience Collaborative attitude with the ability to focus on team projects Good presentation skills to present findings Strong communication and time management skills - ability to liaise with users and enjoy learning new business processes to translate them into technical solutions Salesforce product knowledge & use of Power BI (desirable) Microsoft packages basic skills, intermediate Excel experience An understanding of banking applications to implement best practices for Direct Debits Please reach out to our friendly and welcoming team today to apply and register your interest for this contract hybrid Customer Services Technology Administrator position. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Job Title : Online Access Administrator Location: Highbury Campus, Portsmouth Salary: £22,071.00 - £ 22,600.00 (Full-Time Equivalent) Job Type: Part-Time, Permanent Working Hours: 19 Hours per week, 52 Weeks per year About City of Portsmouth College: As the newly merged City of Portsmouth College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at City of Portsmouth College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey. We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community. What We Offer: Annual Leave: 25 days bookable annual leave, 8 bank holidays plus up to 2 weeks Christmas closure Full training provided alongside ongoing development and the ability to obtain qualifications Strong government pension Learning & Development programmes by The Community Adult Education Department Onsite discounts: college Hair Salon & 50% off at the college Sports Centre Online discounts: Unidays, Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: The online access administrator is our initial point of contact and is responsible for providing high quality administrative support to the area, therefore maintaining the workload of the service effectively. This will be a fast paced, varied role and a keen knowledge of IT systems could be beneficial for you in a position like this. Key Responsibilities: Management of user accounts and access permissions for online platforms and systems used by students and staff Monitoring and troubleshooting access issues, resolving technical issues relating to login, passwords and account permissions Collaboration with IT support to implement security processes and ensure data protection compliance Generation of reports on activity, access logs and security incidents Communication with relevant departments to gather access requirements and implement access control policies accordingly Providing support during peak periods such as enrolment periods or system updates to ensure smooth access for users To be successful in this role, below is what we would need from you: Technical proficiency Strong analytical & problem solving skills Adaptability to new systems and processes Compliance awareness Ability to meet targets within set timescales Ability to work well in teams but also to work independently, with the minimum of supervision Diversity and Inclusion: Equality, Equity, Diversity, and Inclusion are central to the work of City of Portsmouth College. This underpins the vision of the College to transform lives through providing exceptional education and training. The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities and the range of direct and indirect student support services. Pre Employment Checks: The City of Portsmouth College is committed to safeguarding and promoting the welfare of children and young people in our college. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run for the full duration of the advert. We do not accept CV's from agencies for these roles. Please click on the APPLY button to send your CV and Cover Letter for this role.
May 01, 2024
Full time
Job Title : Online Access Administrator Location: Highbury Campus, Portsmouth Salary: £22,071.00 - £ 22,600.00 (Full-Time Equivalent) Job Type: Part-Time, Permanent Working Hours: 19 Hours per week, 52 Weeks per year About City of Portsmouth College: As the newly merged City of Portsmouth College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at City of Portsmouth College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey. We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community. What We Offer: Annual Leave: 25 days bookable annual leave, 8 bank holidays plus up to 2 weeks Christmas closure Full training provided alongside ongoing development and the ability to obtain qualifications Strong government pension Learning & Development programmes by The Community Adult Education Department Onsite discounts: college Hair Salon & 50% off at the college Sports Centre Online discounts: Unidays, Student Beans and Totum with a COPC email address Free car parking across all campus sites (apart from Arundel) About The Role: The online access administrator is our initial point of contact and is responsible for providing high quality administrative support to the area, therefore maintaining the workload of the service effectively. This will be a fast paced, varied role and a keen knowledge of IT systems could be beneficial for you in a position like this. Key Responsibilities: Management of user accounts and access permissions for online platforms and systems used by students and staff Monitoring and troubleshooting access issues, resolving technical issues relating to login, passwords and account permissions Collaboration with IT support to implement security processes and ensure data protection compliance Generation of reports on activity, access logs and security incidents Communication with relevant departments to gather access requirements and implement access control policies accordingly Providing support during peak periods such as enrolment periods or system updates to ensure smooth access for users To be successful in this role, below is what we would need from you: Technical proficiency Strong analytical & problem solving skills Adaptability to new systems and processes Compliance awareness Ability to meet targets within set timescales Ability to work well in teams but also to work independently, with the minimum of supervision Diversity and Inclusion: Equality, Equity, Diversity, and Inclusion are central to the work of City of Portsmouth College. This underpins the vision of the College to transform lives through providing exceptional education and training. The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities and the range of direct and indirect student support services. Pre Employment Checks: The City of Portsmouth College is committed to safeguarding and promoting the welfare of children and young people in our college. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references. We reserve the right the close the job advert when we have had successful applications, and it may not run for the full duration of the advert. We do not accept CV's from agencies for these roles. Please click on the APPLY button to send your CV and Cover Letter for this role.
Client Services Administrator -Near Devizes £negotiable My client, is looking to recruit a client services administrator to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services administrator will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations. - Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager. - Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc. to minimise haulage where possible and advising sales accordingly. - Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker. - Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes
May 01, 2024
Full time
Client Services Administrator -Near Devizes £negotiable My client, is looking to recruit a client services administrator to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services administrator will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met. Key Responsibilities: - Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations. - Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager. - Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc. to minimise haulage where possible and advising sales accordingly. - Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker. - Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes
Employer description: WN1 IT have been established in the industry for twenty years and are a managed service provider, providing IT support and managed internet services. Overview: We are now looking for an eager candidate to join us as an IT L3 Apprentice. We have successfully employed apprentices in the past, and due to current demand and growth within the business they are looking for an IT Helpdesk Support Engineer to join the team. Main responsibilities: Answering of calls Creating tickets Updating help system Helping to resolve IT tickets Setup of new IT equipment Administration of IT systems Creating new accounts What we are looking for: Desired experience: The successful candidate should be-able to demonstrate a passion for IT and customer service. Ideally having some experience/knowledge in some of the following areas/technologies will be highly beneficial: Remote support tools and monitoring Windows 10 to 11 desktop support Microsoft Office suite support Desired skills: Good verbal communication skills Good ability to work through a problem and find a solution Excellent communication skills with an ability to communicate at an appropriate level for the audience Excellent customer service skills with a commitment to provide excellent customer service Excellent working knowledge of Windows operating system environments Personal qualities: Ability to work alone and part of team Willingness to learn Comfortable to ask for help Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: £14,000 - £16,000 per annum. Benefits: Canteen On-site parking 20 days holiday + bank holidays Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. There are opportunities to progress within the business to IT administrator and beyond. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: WN1 IT have been established in the industry for twenty years and are a managed service provider, providing IT support and managed internet services. Overview: We are now looking for an eager candidate to join us as an IT L3 Apprentice. We have successfully employed apprentices in the past, and due to current demand and growth within the business they are looking for an IT Helpdesk Support Engineer to join the team. Main responsibilities: Answering of calls Creating tickets Updating help system Helping to resolve IT tickets Setup of new IT equipment Administration of IT systems Creating new accounts What we are looking for: Desired experience: The successful candidate should be-able to demonstrate a passion for IT and customer service. Ideally having some experience/knowledge in some of the following areas/technologies will be highly beneficial: Remote support tools and monitoring Windows 10 to 11 desktop support Microsoft Office suite support Desired skills: Good verbal communication skills Good ability to work through a problem and find a solution Excellent communication skills with an ability to communicate at an appropriate level for the audience Excellent customer service skills with a commitment to provide excellent customer service Excellent working knowledge of Windows operating system environments Personal qualities: Ability to work alone and part of team Willingness to learn Comfortable to ask for help Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Salary: £14,000 - £16,000 per annum. Benefits: Canteen On-site parking 20 days holiday + bank holidays Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. There are opportunities to progress within the business to IT administrator and beyond. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Due to the nature of the work, candidates must be UK Nationals to allow for security vetting (UKSV) if not already gained. Due to sustained growth and expansion, my client is expanding their IT team and looking for a talented Systems Administrator to join their existing, dynamic IT department. Based in Lincoln with excellent acess to transport links, the sucessful candidate will be predominantly site based. Responsibilities: Install, configure, and maintain operating systems and software applications across the organisation's IT infrastructure. Monitor system performance and troubleshoot issues proactively to ensure optimal operation and minimise downtime. Administer user accounts, permissions, and access rights across various platforms and applications. Implement and maintain security measures to protect systems, data, and network infrastructure from unauthorised access and cyber threats. Manage backups and disaster recovery procedures to safeguard critical data and ensure business continuity. Plan and execute system upgrades, patches, and updates to keep systems current and secure. Collaborate with IT teams and stakeholders to assess technology needs and recommend solutions that align with organisational objectives. Provide technical support and guidance to junior members of the IT Dept and end-users, resolving hardware and software issues in a timely manner. Document system configurations, procedures, and troubleshooting steps to maintain accurate records and facilitate knowledge sharing. Staying up to date of emerging technologies and industry trends to continually enhance system performance and security posture. Skills & Qualifications: Exceptional communication skills, both written and verbal, enabling clear articulation of technical concepts and effective collaboration with team members and stakeholders. Possesses strong analytical and research abilities, enabling systematic problem-solving and the ability to delve into complex issues to find effective solutions. Demonstrates the capacity to work autonomously or as part of a cohesive team, adeptly managing multiple tasks with varying priorities while ensuring timely completion of all responsibilities. Proficient understanding of cybersecurity principles, encompassing endpoint protection, least privilege (JEA), and event logging, ensuring the implementation of robust security measures to safeguard organisational assets. Hands-on experience with a range of operating systems including Windows Server 2019+, Windows 10/11, Ubuntu 20+, as well as virtualization platforms such as VMware vCenter and Horizon, ensuring comprehensive system management across diverse environments. • In-depth knowledge of networking fundamentals, including VLANs, BGP routing, and TCP/IP networks, facilitating efficient network configuration and troubleshooting. Proven expertise in backup and disaster recovery strategies, ensuring the integrity and availability of critical data and systems in the event of unforeseen disruptions. Familiarity with physical hardware components, including servers and NAS/SAN storage systems, enabling effective management and maintenance of infrastructure resources. Experience in navigating compliance requirements such as Cyber Essential Plus, CIS Controls, NIST 800-53, and ISO 27001, ensuring adherence to industry standards and regulatory frameworks to uphold organizational security and governance standards. Proficiency in advanced Microsoft 365 administration, encompassing setup, configuration, and management of cloud-based services such as Exchange Online, SharePoint Online, Teams, and Intune, optimizing productivity and collaboration within the organization while ensuring data security and compliance. Requires minimum of 3+ years of experience in a similar role, or evidence of competency. On top of a competitive salary, you will receive a generous benefits package including life assurance, private medical, company sick pay and salary sacrifice for electric cars.
May 01, 2024
Full time
Due to the nature of the work, candidates must be UK Nationals to allow for security vetting (UKSV) if not already gained. Due to sustained growth and expansion, my client is expanding their IT team and looking for a talented Systems Administrator to join their existing, dynamic IT department. Based in Lincoln with excellent acess to transport links, the sucessful candidate will be predominantly site based. Responsibilities: Install, configure, and maintain operating systems and software applications across the organisation's IT infrastructure. Monitor system performance and troubleshoot issues proactively to ensure optimal operation and minimise downtime. Administer user accounts, permissions, and access rights across various platforms and applications. Implement and maintain security measures to protect systems, data, and network infrastructure from unauthorised access and cyber threats. Manage backups and disaster recovery procedures to safeguard critical data and ensure business continuity. Plan and execute system upgrades, patches, and updates to keep systems current and secure. Collaborate with IT teams and stakeholders to assess technology needs and recommend solutions that align with organisational objectives. Provide technical support and guidance to junior members of the IT Dept and end-users, resolving hardware and software issues in a timely manner. Document system configurations, procedures, and troubleshooting steps to maintain accurate records and facilitate knowledge sharing. Staying up to date of emerging technologies and industry trends to continually enhance system performance and security posture. Skills & Qualifications: Exceptional communication skills, both written and verbal, enabling clear articulation of technical concepts and effective collaboration with team members and stakeholders. Possesses strong analytical and research abilities, enabling systematic problem-solving and the ability to delve into complex issues to find effective solutions. Demonstrates the capacity to work autonomously or as part of a cohesive team, adeptly managing multiple tasks with varying priorities while ensuring timely completion of all responsibilities. Proficient understanding of cybersecurity principles, encompassing endpoint protection, least privilege (JEA), and event logging, ensuring the implementation of robust security measures to safeguard organisational assets. Hands-on experience with a range of operating systems including Windows Server 2019+, Windows 10/11, Ubuntu 20+, as well as virtualization platforms such as VMware vCenter and Horizon, ensuring comprehensive system management across diverse environments. • In-depth knowledge of networking fundamentals, including VLANs, BGP routing, and TCP/IP networks, facilitating efficient network configuration and troubleshooting. Proven expertise in backup and disaster recovery strategies, ensuring the integrity and availability of critical data and systems in the event of unforeseen disruptions. Familiarity with physical hardware components, including servers and NAS/SAN storage systems, enabling effective management and maintenance of infrastructure resources. Experience in navigating compliance requirements such as Cyber Essential Plus, CIS Controls, NIST 800-53, and ISO 27001, ensuring adherence to industry standards and regulatory frameworks to uphold organizational security and governance standards. Proficiency in advanced Microsoft 365 administration, encompassing setup, configuration, and management of cloud-based services such as Exchange Online, SharePoint Online, Teams, and Intune, optimizing productivity and collaboration within the organization while ensuring data security and compliance. Requires minimum of 3+ years of experience in a similar role, or evidence of competency. On top of a competitive salary, you will receive a generous benefits package including life assurance, private medical, company sick pay and salary sacrifice for electric cars.
Location: Canary Wharf, East London Salary : £30,000 per annum Working hours: Monday - Friday 08:00 am - 5:00 pm 40 hours per week. Benefits : 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme), Family-friendly benefits About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All are supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Role Overview: Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs. What you'll do: Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers, and the forwarding of requests to the relevant facilities team. Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams Maintain a computerised maintenance system on behalf of Engineering, raising, closing, and filing electronic work requests as required. Set up the conference rooms including all AV equipment. Book meeting rooms, taxis, car hire, and hospitality as directed. Maintain staff holiday, sickness, and absence on duty within MAXIMO, Protime, and the given spreadsheet and Microsoft suites. Receive all visitors to the CEPR main reception in a professional manner. Ensure the switchboard is answered promptly and that callers are dealt with in a professional, helpful manner. Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times. Receive recorded and special deliveries and log and contact clients before 10.00 am. Duties: Assist management team as and when required with admin matters Provide all monthly billing reports to the Business Support Team Manage client exhibitions, mobile phone contracts, copiers, and internal accounts Manage emergency phone and Tannoy system To be dressed in the correct uniform at all times Managing helpdesk- logging tasks received via phone call, email, QR code, self-reporting Scheduling PPM visits Monitoring SLAs to ensure maximum achievement rate Raising purchase orders Timesheet submission for on-site team Supporting completion of KPI General facilities administration Supporting Finance Admin with monthly billing Supporting wider FM team with day-to-day activities Who you'll be: A patient and "customer first" manner is essential for this role and being prepared to go the extra mile to complete the task on time, and to a high standard. Prioritisation and planning is a key feature of this role, and the role requires that the individual should be able to manage their time to provide successful outcomes per the department KPIs. A proactive and "can do" attitude is key to the successful, outcome for the department and this role. The successful employee in this role will be recognised for the above skills and traits. Customer-focused, Ability to communicate effectively. Working collaboratively, also having Flexibility Team orientated. Highly proficient in administrative tasks and good time management. At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
May 01, 2024
Full time
Location: Canary Wharf, East London Salary : £30,000 per annum Working hours: Monday - Friday 08:00 am - 5:00 pm 40 hours per week. Benefits : 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme), Family-friendly benefits About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All are supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Role Overview: Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs. What you'll do: Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers, and the forwarding of requests to the relevant facilities team. Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams Maintain a computerised maintenance system on behalf of Engineering, raising, closing, and filing electronic work requests as required. Set up the conference rooms including all AV equipment. Book meeting rooms, taxis, car hire, and hospitality as directed. Maintain staff holiday, sickness, and absence on duty within MAXIMO, Protime, and the given spreadsheet and Microsoft suites. Receive all visitors to the CEPR main reception in a professional manner. Ensure the switchboard is answered promptly and that callers are dealt with in a professional, helpful manner. Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times. Receive recorded and special deliveries and log and contact clients before 10.00 am. Duties: Assist management team as and when required with admin matters Provide all monthly billing reports to the Business Support Team Manage client exhibitions, mobile phone contracts, copiers, and internal accounts Manage emergency phone and Tannoy system To be dressed in the correct uniform at all times Managing helpdesk- logging tasks received via phone call, email, QR code, self-reporting Scheduling PPM visits Monitoring SLAs to ensure maximum achievement rate Raising purchase orders Timesheet submission for on-site team Supporting completion of KPI General facilities administration Supporting Finance Admin with monthly billing Supporting wider FM team with day-to-day activities Who you'll be: A patient and "customer first" manner is essential for this role and being prepared to go the extra mile to complete the task on time, and to a high standard. Prioritisation and planning is a key feature of this role, and the role requires that the individual should be able to manage their time to provide successful outcomes per the department KPIs. A proactive and "can do" attitude is key to the successful, outcome for the department and this role. The successful employee in this role will be recognised for the above skills and traits. Customer-focused, Ability to communicate effectively. Working collaboratively, also having Flexibility Team orientated. Highly proficient in administrative tasks and good time management. At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
Jonathan Lee Recruitment
Droitwich, Worcestershire
Great opportunity to join a global, expanding market leader, in a new role to support our Key Account Managers. The new Data Processor will be adept at using various IT packages, including Excel. This is a temporary role to start asap for 3 months with a potential permanent role available. Working a 37.5-hour week Monday - Friday , based in Droitwich. Paying £13.46 per hour. Day to day the successful Data Administrator will :- Enter large amounts of data into computer systems quickly and accurately, ensuring correct data processing. Providing support to the key account managers for retail customers such as Argos, and Amazon to input, articulate and produce data reports for these key accounts Spreadsheets: Utilise Excel to sort, organise, and manipulate data, requiring strong familiarity with the software. Attention to Detail: Maintain accuracy and ensure data is entered into the correct fields. Team work, acting as support to the key account managers, your work will focus on order planning and supply chain functions. The ideal Data administrator will have the following essential skills: - Excellent administration and IT skills, to include Microsoft excel This is an entry level role and would suit a graduate with good PC skills and able to analyse data. This will suit someone who likes to collate data, analyse and produce reports The benefits include : - Working hours: 37.5 hours, Mon-Friday (office based) Starting pay rate, £13.46 per hour. Genuine opportunity permanently to join a global corporate client in Key Account Management This is an ideal opportunity to join an award-winning business who will fully support and develop you. To apply for this role in Droitwich, please contact Jonathan Lee Recruitment today. Please refer any friends or colleagues for this role or direct them to our Careers page on our website. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
May 01, 2024
Full time
Great opportunity to join a global, expanding market leader, in a new role to support our Key Account Managers. The new Data Processor will be adept at using various IT packages, including Excel. This is a temporary role to start asap for 3 months with a potential permanent role available. Working a 37.5-hour week Monday - Friday , based in Droitwich. Paying £13.46 per hour. Day to day the successful Data Administrator will :- Enter large amounts of data into computer systems quickly and accurately, ensuring correct data processing. Providing support to the key account managers for retail customers such as Argos, and Amazon to input, articulate and produce data reports for these key accounts Spreadsheets: Utilise Excel to sort, organise, and manipulate data, requiring strong familiarity with the software. Attention to Detail: Maintain accuracy and ensure data is entered into the correct fields. Team work, acting as support to the key account managers, your work will focus on order planning and supply chain functions. The ideal Data administrator will have the following essential skills: - Excellent administration and IT skills, to include Microsoft excel This is an entry level role and would suit a graduate with good PC skills and able to analyse data. This will suit someone who likes to collate data, analyse and produce reports The benefits include : - Working hours: 37.5 hours, Mon-Friday (office based) Starting pay rate, £13.46 per hour. Genuine opportunity permanently to join a global corporate client in Key Account Management This is an ideal opportunity to join an award-winning business who will fully support and develop you. To apply for this role in Droitwich, please contact Jonathan Lee Recruitment today. Please refer any friends or colleagues for this role or direct them to our Careers page on our website. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Techunite are recruiting for an IT Support Administrator who will be responsible for the day to day administration and first line support of the organisation. This is working in an internal IT department, hybrid remote working offered. There will be a requirement to be 'on call' every other weekend. There will be full training to progress accordingly. DUTIES AND RESPONSIBLITIES Provide first line IT support to the users. Be responsible for the efficient day to day running of the company IT infrastructure Be responsible for Image transfer and support Be responsible for daily backups Maintain an effective IT asset register. Manage the company's IT hardware providing upgrade recommendations/replacement as required Create New User accounts Configure and deploy new PCs and Laptops Provide support to the company's routing systems Collate statistics as required to provide statutory reports for the Operations and Management teams
May 01, 2024
Full time
Techunite are recruiting for an IT Support Administrator who will be responsible for the day to day administration and first line support of the organisation. This is working in an internal IT department, hybrid remote working offered. There will be a requirement to be 'on call' every other weekend. There will be full training to progress accordingly. DUTIES AND RESPONSIBLITIES Provide first line IT support to the users. Be responsible for the efficient day to day running of the company IT infrastructure Be responsible for Image transfer and support Be responsible for daily backups Maintain an effective IT asset register. Manage the company's IT hardware providing upgrade recommendations/replacement as required Create New User accounts Configure and deploy new PCs and Laptops Provide support to the company's routing systems Collate statistics as required to provide statutory reports for the Operations and Management teams
IT Helpdesk Support Technician/Administrator - Stamford - Attractive Package ALH Recruitment are looking to recruit an IT Helpdesk Support Technician/Administrator with immediate effect for our global leading client based in Stamford, Lincolnshire. Role - IT Helpdesk Support Technician/Administrator You will play a critical role in providing technical assistance and support to end-users within our clients organisation, ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT-related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. Responsibilities include:• Provide first-level technical support: Respond to incoming IT support requests via phone, email, or ticketing system and assist end-users face to face or over the phone with technical issues, including hardware, software, and network problems.• Troubleshoot and diagnose issues: Identify and resolve technical problems by analysing symptoms, researching solutions, and utilizing available resources. Provide step-by-step guidance to end-users to help them resolve their technical issues independently whenever possible.• Escalate complex issues: Collaborate with senior IT staff or external vendors when issues require escalation or specialized expertise. Ensure timely and effective resolution of escalated cases by following up and providing regular updates to end-users.• Maintain documentation: Create and maintain accurate records of all support requests, incidents, and solutions provided.• Install and configure hardware/software: Assist with the setup, installation, and configuration of computer systems, peripheral devices, software applications, and network components. Ensure compatibility, security, and optimal performance.• User account management: Manage user accounts, including creation, modification, and termination, in accordance with established procedures and security guidelines.• Adhere to IT policies and procedures: Follow established IT policies and security protocols, to ensure compliance and maintain a secure and reliable IT infrastructure. About You: • One year's experience on an IT Support desk• BTEC or qualification in IT• Must have experience of working with and troubleshooting Windows 10 / 11 Desktop Operating systems and basic networking - TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies.• Can confidently fix hardware breaks.• Understands virtualisation technologies.• Strong problem solving and analytical skills.• Must possess great customer service skills and the interpersonal skills to interact effectively with people inside and outside of the company.• Attention to detail and commitment to maintaining accurate documentation.• Confidence to work independently and prioritise tasks in a fast-paced environment.• Must live within a one-hour commute to the Head office and be able to drive. If you feel you have the skills and experience necessary to step into this exciting IT Helpdesk Support Technician/Administrator role, then please apply below.
May 01, 2024
Full time
IT Helpdesk Support Technician/Administrator - Stamford - Attractive Package ALH Recruitment are looking to recruit an IT Helpdesk Support Technician/Administrator with immediate effect for our global leading client based in Stamford, Lincolnshire. Role - IT Helpdesk Support Technician/Administrator You will play a critical role in providing technical assistance and support to end-users within our clients organisation, ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT-related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. Responsibilities include:• Provide first-level technical support: Respond to incoming IT support requests via phone, email, or ticketing system and assist end-users face to face or over the phone with technical issues, including hardware, software, and network problems.• Troubleshoot and diagnose issues: Identify and resolve technical problems by analysing symptoms, researching solutions, and utilizing available resources. Provide step-by-step guidance to end-users to help them resolve their technical issues independently whenever possible.• Escalate complex issues: Collaborate with senior IT staff or external vendors when issues require escalation or specialized expertise. Ensure timely and effective resolution of escalated cases by following up and providing regular updates to end-users.• Maintain documentation: Create and maintain accurate records of all support requests, incidents, and solutions provided.• Install and configure hardware/software: Assist with the setup, installation, and configuration of computer systems, peripheral devices, software applications, and network components. Ensure compatibility, security, and optimal performance.• User account management: Manage user accounts, including creation, modification, and termination, in accordance with established procedures and security guidelines.• Adhere to IT policies and procedures: Follow established IT policies and security protocols, to ensure compliance and maintain a secure and reliable IT infrastructure. About You: • One year's experience on an IT Support desk• BTEC or qualification in IT• Must have experience of working with and troubleshooting Windows 10 / 11 Desktop Operating systems and basic networking - TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies.• Can confidently fix hardware breaks.• Understands virtualisation technologies.• Strong problem solving and analytical skills.• Must possess great customer service skills and the interpersonal skills to interact effectively with people inside and outside of the company.• Attention to detail and commitment to maintaining accurate documentation.• Confidence to work independently and prioritise tasks in a fast-paced environment.• Must live within a one-hour commute to the Head office and be able to drive. If you feel you have the skills and experience necessary to step into this exciting IT Helpdesk Support Technician/Administrator role, then please apply below.