3rd Line Infrastructure Support Engineer £45k - £55k + benefits An exciting and ambitious managed service provider (MSP) are looking for an experienced 3rd Line Engineer to join their team. The role will require that you to provide high level infrastructure support to their SME sized clients, based at their HQ (North West London) with occasional client visits. Working as an escalation point for the service desk, you will be clearly identifying issues and troubleshooting through to resolution. There is a great opportunity to be involved with some exciting projects as well as gain personal and career development within a fast-growing MSP and a great team. Duties & Accountabilities: Act as an escalation point for the service desk, responding to calls and tickets from clients, clearly identify issues, troubleshooting through to resolution. Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines Identify problem trends and implement changes as required Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor Work with other functions within the business to help identify issues and requirements with a view to continued service improvement Provide technical advice and recommendations for tickets assigned to 1st & 2nd line engineers, transferring knowledge to junior colleagues Ensure work is completed in line with KPI targets and personal objectives. Technology Requirements: A strong background in Windows Server Support including Active Directory, Group Policy, DFS, DNS, DHCP, Powershell. A strong background in working with MS Exchange / Office 365. A strong background in virtualised environments, VMware and/or Hyper V. Network Security Solutions / Support experience would be of benefit (not a requirement) Understanding/knowledge of Microsoft Azure and Cloud Technologies Understanding/knowledge of Sentinel / Defender suite would also be of benefit
May 01, 2024
Full time
3rd Line Infrastructure Support Engineer £45k - £55k + benefits An exciting and ambitious managed service provider (MSP) are looking for an experienced 3rd Line Engineer to join their team. The role will require that you to provide high level infrastructure support to their SME sized clients, based at their HQ (North West London) with occasional client visits. Working as an escalation point for the service desk, you will be clearly identifying issues and troubleshooting through to resolution. There is a great opportunity to be involved with some exciting projects as well as gain personal and career development within a fast-growing MSP and a great team. Duties & Accountabilities: Act as an escalation point for the service desk, responding to calls and tickets from clients, clearly identify issues, troubleshooting through to resolution. Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines Identify problem trends and implement changes as required Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor Work with other functions within the business to help identify issues and requirements with a view to continued service improvement Provide technical advice and recommendations for tickets assigned to 1st & 2nd line engineers, transferring knowledge to junior colleagues Ensure work is completed in line with KPI targets and personal objectives. Technology Requirements: A strong background in Windows Server Support including Active Directory, Group Policy, DFS, DNS, DHCP, Powershell. A strong background in working with MS Exchange / Office 365. A strong background in virtualised environments, VMware and/or Hyper V. Network Security Solutions / Support experience would be of benefit (not a requirement) Understanding/knowledge of Microsoft Azure and Cloud Technologies Understanding/knowledge of Sentinel / Defender suite would also be of benefit
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3rd Line Support Engineer you will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation. Role & Responsibilities: Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments. Respond to service desk phone calls and tickets as needed Respond to ticket escalations from 1st & 2nd line queues Contribute to the maintenance and documentation of infrastructure Undertake change management of systems Undertake project design and implementation Monitor and design system monitoring tools Contribute to infrastructure reporting Provide an escalation point for out-of-hours and weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong Microsoft product support skills Networking Skills Cloud System management Desirable: MSP background highly beneficial Package: £40-£45k depending on skills & experience 25 days annual leave + bank holiday Pension Scheme L&D Career development plan + training courses Fully onsite + client visits when required Monday-Friday 8:30am-5:30pm No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional) Shift Allocation, out of hours and weekend escalation point Out of works hours work paid at 1.5
May 01, 2024
Full time
3rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3rd Line Support Engineer you will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation. Role & Responsibilities: Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments. Respond to service desk phone calls and tickets as needed Respond to ticket escalations from 1st & 2nd line queues Contribute to the maintenance and documentation of infrastructure Undertake change management of systems Undertake project design and implementation Monitor and design system monitoring tools Contribute to infrastructure reporting Provide an escalation point for out-of-hours and weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong Microsoft product support skills Networking Skills Cloud System management Desirable: MSP background highly beneficial Package: £40-£45k depending on skills & experience 25 days annual leave + bank holiday Pension Scheme L&D Career development plan + training courses Fully onsite + client visits when required Monday-Friday 8:30am-5:30pm No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional) Shift Allocation, out of hours and weekend escalation point Out of works hours work paid at 1.5
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
May 01, 2024
Full time
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Are you an experienced IT professional with leadership skills and a passion for supporting clients in their technology needs? We are seeking a dedicated 2nd Line Support Team Lead to join our Clients' dynamic team in Chatham. In this role, you will not only provide technical expertise but also lead and mentor a team of 2nd Line Support Engineers, ensuring the smooth operation of our clients' IT environments. Based on site 3 days per week, working remotely 2 days per week, with a salary of up to 45,000 for the right person. The business is based in Chatham meaning we'd only be looking at candidates based in or near the area. Responsibilities: Technical Leadership: Lead a team of 2nd Line Support Engineers, providing guidance, mentorship, and technical expertise in areas such as Hyper-V, VMware, Active Directory, and O365. Team Management: Oversee the day-to-day activities of the 2nd Line Support team, including workload distribution, performance monitoring, and ensuring SLAs are met. Client Engagement: Collaborate with clients to understand their IT requirements, provide strategic advice, and ensure exceptional service delivery. Problem Resolution: Act as an escalation point for complex technical issues, working closely with team members to troubleshoot and resolve issues promptly. Process Improvement: Continuously assess and improve support processes, implementing best practices to enhance efficiency and service quality. Requirements: Previous experience in 2nd Line Support roles, with demonstrated leadership or supervisory experience. Expertise in Hyper-V and VMware technologies, with the ability to deploy, troubleshoot, and configure virtualised environments. In-depth knowledge of Active Directory, including group policies, backups, and domain controllers. Proficiency in O365, including deployment of Intune, management of SharePoint, and troubleshooting Exchange. Strong problem-solving skills and the ability to effectively communicate technical solutions to clients and team members. Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve their goals. Join us in this exciting opportunity to lead a team of dedicated professionals in delivering exceptional IT support and solutions to our clients. Apply now to be part of our supportive and dynamic team!
May 01, 2024
Full time
Are you an experienced IT professional with leadership skills and a passion for supporting clients in their technology needs? We are seeking a dedicated 2nd Line Support Team Lead to join our Clients' dynamic team in Chatham. In this role, you will not only provide technical expertise but also lead and mentor a team of 2nd Line Support Engineers, ensuring the smooth operation of our clients' IT environments. Based on site 3 days per week, working remotely 2 days per week, with a salary of up to 45,000 for the right person. The business is based in Chatham meaning we'd only be looking at candidates based in or near the area. Responsibilities: Technical Leadership: Lead a team of 2nd Line Support Engineers, providing guidance, mentorship, and technical expertise in areas such as Hyper-V, VMware, Active Directory, and O365. Team Management: Oversee the day-to-day activities of the 2nd Line Support team, including workload distribution, performance monitoring, and ensuring SLAs are met. Client Engagement: Collaborate with clients to understand their IT requirements, provide strategic advice, and ensure exceptional service delivery. Problem Resolution: Act as an escalation point for complex technical issues, working closely with team members to troubleshoot and resolve issues promptly. Process Improvement: Continuously assess and improve support processes, implementing best practices to enhance efficiency and service quality. Requirements: Previous experience in 2nd Line Support roles, with demonstrated leadership or supervisory experience. Expertise in Hyper-V and VMware technologies, with the ability to deploy, troubleshoot, and configure virtualised environments. In-depth knowledge of Active Directory, including group policies, backups, and domain controllers. Proficiency in O365, including deployment of Intune, management of SharePoint, and troubleshooting Exchange. Strong problem-solving skills and the ability to effectively communicate technical solutions to clients and team members. Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve their goals. Join us in this exciting opportunity to lead a team of dedicated professionals in delivering exceptional IT support and solutions to our clients. Apply now to be part of our supportive and dynamic team!
2nd Line Desktop Support Engineer London (5 days on site) SC Level position - Start date ASAP pending Clearance. Up to 42,500 + shift allowance + benefits Concept IT is thrilled to announce an exciting opportunity to join our esteemed MSP partner as a seasoned 2nd Line Support Engineer/Desktop Support professional. We are seeking individuals with a wealth of software expertise, particularly in managing critical business systems within a dynamic front office setting. To be successful in this role you must have Market data applications experience. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. This position is on a shift pattern working between 06:30 - 19:00 (early, mid and late shifts). Key Responsibilities: Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience working in the finance industry, investment banking is highly advantageous Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment Experience using a help desk call management system Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 onwards Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable Software experience dealing with critical business systems with ideally exposure in investment banking If you are looking for a challenging role in a dynamic environment, please apply with your CV and cover letter.
May 01, 2024
Full time
2nd Line Desktop Support Engineer London (5 days on site) SC Level position - Start date ASAP pending Clearance. Up to 42,500 + shift allowance + benefits Concept IT is thrilled to announce an exciting opportunity to join our esteemed MSP partner as a seasoned 2nd Line Support Engineer/Desktop Support professional. We are seeking individuals with a wealth of software expertise, particularly in managing critical business systems within a dynamic front office setting. To be successful in this role you must have Market data applications experience. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. This position is on a shift pattern working between 06:30 - 19:00 (early, mid and late shifts). Key Responsibilities: Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience working in the finance industry, investment banking is highly advantageous Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment Experience using a help desk call management system Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 onwards Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable Software experience dealing with critical business systems with ideally exposure in investment banking If you are looking for a challenging role in a dynamic environment, please apply with your CV and cover letter.
IT Network Engineer Permanent Reading £45,000 - £50,000 Hybrid 3 days on site My client is urgently looking for an IT Network Engineer to join their team based in Reading, on a permanent basis to be part of the infrastructure team to support and managed both the clients internal and external customer base, while adhering to ISO27001, ISO20001, Cyber Essentials plus standards and best practice methodology. As a Networking Infrastructure engineer you will provide proactive management of the clients customer networking and firewall platform estates, monitoring and management of existing configurations and identifying risks and opportunities to improve the security, robustness and resilience! IT Network Engineer Responsibilities/Tasks: To manage the planning, change control and execution of all networking infrastructure upgrades and implementations. To provide an escalation route for all Infrastructure incidents where 1st, 2nd and 3rd line avenues have been followed. Exceptional technical knowledge of IT networks with minimum 5+ years experience working as a Networking engineer. Ideally 5+ years experience working with Fortinet products with associated certification. Knowledge of Cisco and Meraki kit an advantage. Familiarity with and ability to drive network segmentation approaches to ensure secure and robust network configurations. Solid technical knowledge of IT systems and virtualisation products. Good technical knowledge of multifunctional and printer products. IT Network Engineer Benefits: Competitive salary Participation in a Discretionary Bonus Scheme 25 days holiday A set of core benefits including pension plan, life assurance, employee assistance programme, access to a qualified, practicing GP 24 hours a day, 365 days a year A comprehensive range of voluntary and flexible benefits to suit you and your lifestyle including holiday trading, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, critical illness cover, private medical cover for self and family, travel insurance and a broad range of discounts at hundreds of retailers. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
May 01, 2024
Full time
IT Network Engineer Permanent Reading £45,000 - £50,000 Hybrid 3 days on site My client is urgently looking for an IT Network Engineer to join their team based in Reading, on a permanent basis to be part of the infrastructure team to support and managed both the clients internal and external customer base, while adhering to ISO27001, ISO20001, Cyber Essentials plus standards and best practice methodology. As a Networking Infrastructure engineer you will provide proactive management of the clients customer networking and firewall platform estates, monitoring and management of existing configurations and identifying risks and opportunities to improve the security, robustness and resilience! IT Network Engineer Responsibilities/Tasks: To manage the planning, change control and execution of all networking infrastructure upgrades and implementations. To provide an escalation route for all Infrastructure incidents where 1st, 2nd and 3rd line avenues have been followed. Exceptional technical knowledge of IT networks with minimum 5+ years experience working as a Networking engineer. Ideally 5+ years experience working with Fortinet products with associated certification. Knowledge of Cisco and Meraki kit an advantage. Familiarity with and ability to drive network segmentation approaches to ensure secure and robust network configurations. Solid technical knowledge of IT systems and virtualisation products. Good technical knowledge of multifunctional and printer products. IT Network Engineer Benefits: Competitive salary Participation in a Discretionary Bonus Scheme 25 days holiday A set of core benefits including pension plan, life assurance, employee assistance programme, access to a qualified, practicing GP 24 hours a day, 365 days a year A comprehensive range of voluntary and flexible benefits to suit you and your lifestyle including holiday trading, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, critical illness cover, private medical cover for self and family, travel insurance and a broad range of discounts at hundreds of retailers. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and reporting, including monitoring of all aspect of market risk for ForexClear. The team is a hybrid of a traditional 1st line risk role as well as operations with a high level of involvement in client queries. The team is the first point of escalation for members, clients, trade sources and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external stakeholders. The team is responsible for monitoring the integrity o f the clearing platforms as well as the risk in the service. The team also oversees the BAU schedule and trade life-cycle events such as margin runs, portfolio compression, NDF fixings, trade settlement and portfolio transfers, covering the ForexClear service. The global team is the primary gate-keeper for the production environment and is responsible for incident management, troubleshooting and working closely with the change function to improve the existing platform, applying a Continuous Improvement approach to its process and control environment. The Business Risk team is the first line of defence against operational risk, and is responsible for the close scrutiny of KRIs and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a manager to join an expanding Risk team, taking a leading role in ensuring a high standard of adherence to all day to day duties set out by local and global management. Leading the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and requires strong data analysis skills. There are significant exposure to senior management the role would suit a highly motivated candidate with 5 years of experience in Risk Management. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as IHS Markit, Traiana, and CLS, a key participant in the FXO service. The team runs a shift rotation as follow-the-sun model to ensure the smooth handover of responsibilities between Sydney, London and New York teams. Role Responsibilities Technical/Analytical Oversee operational processes such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Gain strong understanding of margining and liability calculation Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Continuous monitoring of risk exposures. Understanding our risk management methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Carry out and take responsibility for all aspects of the daily checklist, escalate any deviation from the schedule . Execute post-execution events such as portfolio transfers and compression activity. Communication /Presentation Skills Liaise with key stakeholders (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build strong relationship with 2nd Line Risk function. Build and maintain strong relationships with our member, client, middleware and SEF communities Escalation point for issues in the Production environment IT Systems Proactively monitor the performance of the production service and work with IT support to facilitate issue resolution, analyse problem root causes and communicate with members regarding issues and system outages. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions we are obligated to report in Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Candidate Profile / Key Skills Working Experience Experience in Market Risk Management in investment bank, CCP or similar financial organisation Education Degree qualified in a Business, Financial or similar and relevant discipline or equivalent Technical Skills Excellent knowledge of the full NDF/FXO product life cycle Excellent understanding of Risk management techniques. Knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Excellent computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to manage workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with Senior stakeholders LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and reporting, including monitoring of all aspect of market risk for ForexClear. The team is a hybrid of a traditional 1st line risk role as well as operations with a high level of involvement in client queries. The team is the first point of escalation for members, clients, trade sources and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external stakeholders. The team is responsible for monitoring the integrity o f the clearing platforms as well as the risk in the service. The team also oversees the BAU schedule and trade life-cycle events such as margin runs, portfolio compression, NDF fixings, trade settlement and portfolio transfers, covering the ForexClear service. The global team is the primary gate-keeper for the production environment and is responsible for incident management, troubleshooting and working closely with the change function to improve the existing platform, applying a Continuous Improvement approach to its process and control environment. The Business Risk team is the first line of defence against operational risk, and is responsible for the close scrutiny of KRIs and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a manager to join an expanding Risk team, taking a leading role in ensuring a high standard of adherence to all day to day duties set out by local and global management. Leading the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and requires strong data analysis skills. There are significant exposure to senior management the role would suit a highly motivated candidate with 5 years of experience in Risk Management. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as IHS Markit, Traiana, and CLS, a key participant in the FXO service. The team runs a shift rotation as follow-the-sun model to ensure the smooth handover of responsibilities between Sydney, London and New York teams. Role Responsibilities Technical/Analytical Oversee operational processes such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Gain strong understanding of margining and liability calculation Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Continuous monitoring of risk exposures. Understanding our risk management methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Carry out and take responsibility for all aspects of the daily checklist, escalate any deviation from the schedule . Execute post-execution events such as portfolio transfers and compression activity. Communication /Presentation Skills Liaise with key stakeholders (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build strong relationship with 2nd Line Risk function. Build and maintain strong relationships with our member, client, middleware and SEF communities Escalation point for issues in the Production environment IT Systems Proactively monitor the performance of the production service and work with IT support to facilitate issue resolution, analyse problem root causes and communicate with members regarding issues and system outages. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions we are obligated to report in Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Candidate Profile / Key Skills Working Experience Experience in Market Risk Management in investment bank, CCP or similar financial organisation Education Degree qualified in a Business, Financial or similar and relevant discipline or equivalent Technical Skills Excellent knowledge of the full NDF/FXO product life cycle Excellent understanding of Risk management techniques. Knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Excellent computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to manage workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with Senior stakeholders LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years! The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and risk reporting, including monitoring of all aspect of the run of the ForexClear service. The team is in charge of the run of the service with a high level of involvement in client queries. The team is the first point of escalation for members and clients and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external partners. The team leads all aspects of the daily schedule and trade life-cycle events such as valuation and margin run, market data validation, portfolio compression, FX fixings, FX settlement and other market operations covering the ForexClear service. The team is global with presence in Australia and US, and is working closely with the change function to improve the existing platform, applying a Continuous Improvement and automation approach to its process and control environment. The Business Risk team is the first line of defence against risk, and is responsible for the close scrutiny of key risk indicators and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a Senior Analyst to join an expanding Business Risk team, ensuring a high standard of adherence to all day to day duties set out by local and global management. Take a leading role in the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and demonstrating strong data analysis skills. There are significant opportunities for exposure to senior management, the role would suit a highly motivated candidate with a strong interest in Risk Management and FX products. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as CLS. Key responsibilities of the role: Risk monitoring Continuous monitoring of risk exposures. Review of risk methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Develop a strong understanding of margining and liability calculation including VaR models and FX Pricing for NDF, NDO, FWD and FXO. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Enhancement of daily processes and MI reporting using Tableau data visualisation. Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Operational Carry out and take responsibility for all aspects of the day to day monitoring of the service, escalate any deviation from the schedule. Carry out post-execution events such as portfolio transfers and compression activity. Complete operational processes that are not yet automated such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation. Analyse data from automated processes to ensure strong controls and exception monitoring in place. Communication /Presentation Skills Liaise with key collaborators (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build and maintain strong relationships with our member and clients Assist handling queries with technology and middleware/SEF communities. Build strong relationship with 2nd Line Risk function. Escalation point for issues in the Production environment. Advise and monitor business impact resulting from an incident. IT Systems Proactively monitor the performance of the ForexClear service and work with IT support on issue resolution, analyse business impact and communicate with clients. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Early engagement in project deliveries following Agile methodology (Design and demo sessions) Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Experience and skills required: Working Experience 2 Years experience in Market Risk Management in investment bank, CCP or similar financial organisation an advantage Education Degree (or equivalent experience) qualified in a Business, Financial or similar and relevant subject area. Technical Skills Understanding of Risk Models Basic understanding of FX product life cycle Basic understanding of Risk management techniques. Some knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to handle workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with senior business contacts LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years! The ForexClear Business Risk team sits within the 1st line Risk team in ForexClear. The team is responsible for 1st level risk management and risk reporting, including monitoring of all aspect of the run of the ForexClear service. The team is in charge of the run of the service with a high level of involvement in client queries. The team is the first point of escalation for members and clients and has the ultimate responsibility of ensuring a positive experience of LCH is provided in respect to the ForexClear service. The team works closely with all internal and external partners. The team leads all aspects of the daily schedule and trade life-cycle events such as valuation and margin run, market data validation, portfolio compression, FX fixings, FX settlement and other market operations covering the ForexClear service. The team is global with presence in Australia and US, and is working closely with the change function to improve the existing platform, applying a Continuous Improvement and automation approach to its process and control environment. The Business Risk team is the first line of defence against risk, and is responsible for the close scrutiny of key risk indicators and for highlighting emerging risk in conjunction with 2nd and 3rd line risk functions within LCH. Role Description This is an exciting opportunity for a Senior Analyst to join an expanding Business Risk team, ensuring a high standard of adherence to all day to day duties set out by local and global management. Take a leading role in the daily monitoring of the Risk in the ForexClear Service and reviewing accuracy of the risk model and demonstrating strong data analysis skills. There are significant opportunities for exposure to senior management, the role would suit a highly motivated candidate with a strong interest in Risk Management and FX products. The role is also a highly visible across the company, working closely with broader Risk, Technology and the wider Business areas (Sales, Product, PMO, COO), and will require working closely with external partners such as CLS. Key responsibilities of the role: Risk monitoring Continuous monitoring of risk exposures. Review of risk methodologies include initial margin model, stress testing and margin addons. Ensure the accuracy and effectiveness of data sources, pricing methodologies and curve building methodologies. Develop a strong understanding of margining and liability calculation including VaR models and FX Pricing for NDF, NDO, FWD and FXO. Ensure that measures of liquidity and market behaviour are in place to quantify potential risks. Enhancement of daily processes and MI reporting using Tableau data visualisation. Monitor execution of operational processes such as trade receipt, NDF trade fixings, market prices validation, margin runs and margin calls. Provide analysis and validation when required. Ensure that policies and procedures are applied consistently across products regardless of trade source of origin. Operational Carry out and take responsibility for all aspects of the day to day monitoring of the service, escalate any deviation from the schedule. Carry out post-execution events such as portfolio transfers and compression activity. Complete operational processes that are not yet automated such as trade receipt, NDF trade fixings, margin runs and margin calls and look to provide opportunities for automation. Analyse data from automated processes to ensure strong controls and exception monitoring in place. Communication /Presentation Skills Liaise with key collaborators (both written and oral) to ensure member/client/matcher queries are resolved in a timely fashion and to a high standard Present issues and explanations to management (both written and oral) Demo key service functionality/offerings, as well as other member/client training requests Client Management: Internal / External Build and maintain strong relationships with our member and clients Assist handling queries with technology and middleware/SEF communities. Build strong relationship with 2nd Line Risk function. Escalation point for issues in the Production environment. Advise and monitor business impact resulting from an incident. IT Systems Proactively monitor the performance of the ForexClear service and work with IT support on issue resolution, analyse business impact and communicate with clients. Participate in relevant UAT and quality gate exercises line releases in preparation for production releases Daily use of Murex, Middleware systems, and a range of in-house applications Use MS Excel / Python to streamline processes and implement tactical solutions to enhance the control framework Projects/Non-BAU Partake in additional project work, to enhance the operational environment as well as support the business Early engagement in project deliveries following Agile methodology (Design and demo sessions) Regulatory/Member Reporting Daily and Periodic Regulatory Reporting submissions, reconciliations and trouble-shooting across the jurisdictions Oversight of systematic processes and management of manual elements to guarantee adherence to regulatory and Member reporting SLAs Experience and skills required: Working Experience 2 Years experience in Market Risk Management in investment bank, CCP or similar financial organisation an advantage Education Degree (or equivalent experience) qualified in a Business, Financial or similar and relevant subject area. Technical Skills Understanding of Risk Models Basic understanding of FX product life cycle Basic understanding of Risk management techniques. Some knowledge of central clearing and the FX OTC bilateral market Excellent analytical, numerical and problem solving skills, with good attention to detail Ability to establish and maintain excellent relationships at all levels internally/externally Computational skills such as MS Excel VBA programming and Python experience Soft Skills Excellent communication skills, both oral and written Proactive and driven Able to handle workload/priorities for themselves and the team, and ability to work to deadlines Comfortable being a key point of contact for senior management across departments and engage with senior business contacts LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Hott Source Limited
Newcastle Upon Tyne, Tyne And Wear
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Newcastle Upon Tyne, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA long-standing (20+ years) IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Newcastle, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield.Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent customer service skills (MSP experience desirable) Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Company pool cars Weekly team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
May 01, 2024
Full time
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Newcastle Upon Tyne, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA long-standing (20+ years) IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Newcastle, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield.Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent customer service skills (MSP experience desirable) Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Company pool cars Weekly team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Hemel Hempstead, United Kingdom Salary : £32,000 - £36,000 + Excellent BenefitsAn education focused IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Hemel Hempstead, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield.Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent customer service skills (MSP experience desirable) Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Company pool cars Weekly team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
May 01, 2024
Full time
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Hemel Hempstead, United Kingdom Salary : £32,000 - £36,000 + Excellent BenefitsAn education focused IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Hemel Hempstead, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield.Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent customer service skills (MSP experience desirable) Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Company pool cars Weekly team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st - 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
May 01, 2024
Full time
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st - 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Role: 2nd Line IT Engineer Location: Didcot Salary: £32k Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties - (weekend in Iceland last year!) Car Parking Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good knowledge with MacOS installation and configuration Exposure to Email Management/Configuration - Exchange 2013/2016, Office365, etc Exposure to Office365 Powershell command-lets Exposure to Email filter technologies, such as Mimecast, Barracuda, Sophos Email Gateway Exposure to Microsoft Server OS - 2012/2016/2019 2+ years' experience working with medium-large businesses Good working knowledge of Active Directory - User account creation, group creation, etc Good working knowledge of NTFS permissions Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent client service Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 01, 2024
Full time
Role: 2nd Line IT Engineer Location: Didcot Salary: £32k Benefits: 20+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Private medical cover Discounted gym membership Epic Christmas Parties - (weekend in Iceland last year!) Car Parking Primary Purpose The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and 1st line, engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incident and request tickets ensuring established SLA's are met Providing support to our clients Help the Helpdesk Management Team with continued business improvements Provide support to the apprentice, and 1st Line, engineers Manage/Maintain all escalations from the apprentice, and 1st line, engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Desktop Team Lead of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain desktop asset register and configurations Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 7/8/10 installation and configuration Good knowledge with MacOS installation and configuration Exposure to Email Management/Configuration - Exchange 2013/2016, Office365, etc Exposure to Office365 Powershell command-lets Exposure to Email filter technologies, such as Mimecast, Barracuda, Sophos Email Gateway Exposure to Microsoft Server OS - 2012/2016/2019 2+ years' experience working with medium-large businesses Good working knowledge of Active Directory - User account creation, group creation, etc Good working knowledge of NTFS permissions Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent client service Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 2 years' IT experience in a corporate or services environment Driving license and own transport INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Infrastructure Support Engineer Are you a skilled Infrastructure Support Engineer with extensive knowledge of AWS? Are you looking for an opportunity to join a small, friendly team where your problem-solving skills and adaptability will be highly valued? Our client, a leading provider of solutions for the insurance industry, is seeking a dedicated individual to join their team. At our client's organisation, they are committed to improving data management, driving operational efficiencies, and addressing the ever-growing compliance and regulatory burdens for their customers. As an Infrastructure Support Engineer, you will play a crucial role in implementing security strategies, improving operating environments, and responding to technical incidents and problems. What you'll be doing: Troubleshoot and resolve technical incidents at a server configuration layer. Provision and resolve issues on cloud-hosted environments. Schedule and monitor system maintenance and security activities. Design, develop, and support new IT systems. Coordinate internal and client-facing product deployments. Identify and provide solutions to potential issues. Carry out root cause investigations and problem analysis. Collaborate cross-functionally to ensure solutions meet business needs. Update and maintain documentation and procedures. Act as an escalation point from 1st & 2nd line support. Evaluate new products and technologies for operational use. What you'll need: Proven experience as an Infrastructure Engineer. Extensive knowledge of AWS. Proficiency in SQL and Windows Admin. General knowledge of networking. Ability to quickly learn unfamiliar concepts. Excellent communication and interpersonal skills. Flexibility and the ability to handle changing priorities. Knowledge of Linux would be advantageous. ITIL Foundation certification. If you're a talented Infrastructure Support Engineer seeking a new challenge, look no further. Join our client's team and contribute to our mission of revolutionising the insurance industry. Apply now with your updated CV, and let's start a conversation about your future. LHH is an employment consultancy that believes in talent, not labels. It is important to us that we run inclusive recruitment processes to support candidates of all abilities and encourage applicants of all backgrounds and perspectives to apply. LHH is committed to building an inclusive, supportive environment to enable candidates to explore the next steps in their careers. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
May 01, 2024
Full time
Infrastructure Support Engineer Are you a skilled Infrastructure Support Engineer with extensive knowledge of AWS? Are you looking for an opportunity to join a small, friendly team where your problem-solving skills and adaptability will be highly valued? Our client, a leading provider of solutions for the insurance industry, is seeking a dedicated individual to join their team. At our client's organisation, they are committed to improving data management, driving operational efficiencies, and addressing the ever-growing compliance and regulatory burdens for their customers. As an Infrastructure Support Engineer, you will play a crucial role in implementing security strategies, improving operating environments, and responding to technical incidents and problems. What you'll be doing: Troubleshoot and resolve technical incidents at a server configuration layer. Provision and resolve issues on cloud-hosted environments. Schedule and monitor system maintenance and security activities. Design, develop, and support new IT systems. Coordinate internal and client-facing product deployments. Identify and provide solutions to potential issues. Carry out root cause investigations and problem analysis. Collaborate cross-functionally to ensure solutions meet business needs. Update and maintain documentation and procedures. Act as an escalation point from 1st & 2nd line support. Evaluate new products and technologies for operational use. What you'll need: Proven experience as an Infrastructure Engineer. Extensive knowledge of AWS. Proficiency in SQL and Windows Admin. General knowledge of networking. Ability to quickly learn unfamiliar concepts. Excellent communication and interpersonal skills. Flexibility and the ability to handle changing priorities. Knowledge of Linux would be advantageous. ITIL Foundation certification. If you're a talented Infrastructure Support Engineer seeking a new challenge, look no further. Join our client's team and contribute to our mission of revolutionising the insurance industry. Apply now with your updated CV, and let's start a conversation about your future. LHH is an employment consultancy that believes in talent, not labels. It is important to us that we run inclusive recruitment processes to support candidates of all abilities and encourage applicants of all backgrounds and perspectives to apply. LHH is committed to building an inclusive, supportive environment to enable candidates to explore the next steps in their careers. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3 rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3 rd Line Support Engineeryou will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation. Role & Responsibilities: Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments. Respond to service desk phone calls and tickets as needed Respond to ticket escalations from 1st & 2nd line queues Contribute to the maintenance and documentation of infrastructure Undertake change management of systems Undertake project design and implementation Monitor and design system monitoring tools Contribute to infrastructure reporting Provide an escalation point for out-of-hours and weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years' experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong Microsoft product support skills Networking Skills Cloud System management Desirable: MSP background highly beneficial Package: £40-£45k depending on skills & experience 25 days annual leave + bank holiday Pension Scheme L&D - Career development plan + training courses Fully onsite + client visits when required Monday-Friday 8:30am-5:30pm No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional) Shift Allocation, out of hours and weekend escalation point Out of works hours work paid at 1.5
May 01, 2024
Full time
3 rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3 rd Line Support Engineeryou will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation. Role & Responsibilities: Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments. Respond to service desk phone calls and tickets as needed Respond to ticket escalations from 1st & 2nd line queues Contribute to the maintenance and documentation of infrastructure Undertake change management of systems Undertake project design and implementation Monitor and design system monitoring tools Contribute to infrastructure reporting Provide an escalation point for out-of-hours and weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years' experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong Microsoft product support skills Networking Skills Cloud System management Desirable: MSP background highly beneficial Package: £40-£45k depending on skills & experience 25 days annual leave + bank holiday Pension Scheme L&D - Career development plan + training courses Fully onsite + client visits when required Monday-Friday 8:30am-5:30pm No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional) Shift Allocation, out of hours and weekend escalation point Out of works hours work paid at 1.5
Technical Support Advisor / Service Desk Analyst Job Type: Full-time Location: Redhill - On Site Role Salary: Up to £25,000 per annum (Plus £2,500 shift allowance, and £1000 Night shift allowance, if candidate wanted to do night shift) Exciting opportunity to join a global telecommunications organisation in a Technical Support Advisor role as part of their Global Customer Support Centre (GCSC). The successful candidate will be a proactive team member, eager to grow within the company and committed to delivering exceptional customer support. Day to Day of the role: Provide 1st and 2nd line technical support for product, service, and billing enquiries, focusing on military and commercial maritime and land-based customers. Monitor VSAT Networks and BGan POP, assisting with line up and service issues, and ensuring quick resolution of network or customer-related problems. Liaise with internal projects and engineering teams and manage the Escalations email inbox. Respond to customer enquiries promptly, ensuring customer expectations and SLA's are met. Log all calls/emails and maintain Microsoft CRM or Freshdesk for team clarity, escalating issues when necessary. Monitor GCSC associated infrastructure, investigate alarms, issue outage reports, and act on high usage alerts. Manage cases through to resolution, escalating to internal and external resolver groups as needed. Pursue technical training and share knowledge with colleagues, contributing to the team's continuous improvement. Required Skills & Qualifications: Customer-facing experience with a confident and clear telephone manner. Computer literacy and a keen commercial awareness. Ability to obtain Security Clearence Experience working in a similar customer facing Technical Support type role Ability to work independently and take initiative. Experience in some form telecommunication/communication systems would be a beneficial Preferred experience with Inmarsat and/or VSAT, and technical knowledge of maritime and land mobile systems. Familiarity with customer IT networks/systems and network operations. Benefits Summary (full details can be provided in due course) 25 days Leave Matched Pension contribution of up to 7.5% Private Medical Insurance and Life Assurance
May 01, 2024
Full time
Technical Support Advisor / Service Desk Analyst Job Type: Full-time Location: Redhill - On Site Role Salary: Up to £25,000 per annum (Plus £2,500 shift allowance, and £1000 Night shift allowance, if candidate wanted to do night shift) Exciting opportunity to join a global telecommunications organisation in a Technical Support Advisor role as part of their Global Customer Support Centre (GCSC). The successful candidate will be a proactive team member, eager to grow within the company and committed to delivering exceptional customer support. Day to Day of the role: Provide 1st and 2nd line technical support for product, service, and billing enquiries, focusing on military and commercial maritime and land-based customers. Monitor VSAT Networks and BGan POP, assisting with line up and service issues, and ensuring quick resolution of network or customer-related problems. Liaise with internal projects and engineering teams and manage the Escalations email inbox. Respond to customer enquiries promptly, ensuring customer expectations and SLA's are met. Log all calls/emails and maintain Microsoft CRM or Freshdesk for team clarity, escalating issues when necessary. Monitor GCSC associated infrastructure, investigate alarms, issue outage reports, and act on high usage alerts. Manage cases through to resolution, escalating to internal and external resolver groups as needed. Pursue technical training and share knowledge with colleagues, contributing to the team's continuous improvement. Required Skills & Qualifications: Customer-facing experience with a confident and clear telephone manner. Computer literacy and a keen commercial awareness. Ability to obtain Security Clearence Experience working in a similar customer facing Technical Support type role Ability to work independently and take initiative. Experience in some form telecommunication/communication systems would be a beneficial Preferred experience with Inmarsat and/or VSAT, and technical knowledge of maritime and land mobile systems. Familiarity with customer IT networks/systems and network operations. Benefits Summary (full details can be provided in due course) 25 days Leave Matched Pension contribution of up to 7.5% Private Medical Insurance and Life Assurance
3rd Line Support Engineer / Third Line Support Engineer Location: Witney Job Type: Full-time Salary: Up to £44,000 per annum Exciting opportunity for a 3rd Line IT Support Engineer to join an established wealth management and financial services company. This role involves providing high-level technical support, maintaining a strong customer focus, and contributing to the development and implementation of IT infrastructure. This will be a varied role working as part of small IT Team in which you will work on wide range of IT Systems and Infrastructure, alongside day-to-day operational tasks you will be heavily involved IT Projects. Day to Day of the role: Configure and deploy infrastructure items including servers, networks, and IT peripherals. Monitor and manage IT systems to maximise performance and uptime. Serve as an effective point of contact for internal IT issues, resolving or referring to third parties as appropriate. Provide escalation support to the Helpdesk Team and cover for 1st/2nd line support. Identify areas for improvement in IT service and take responsibility for assigned IT projects. Maintain high levels of cybersecurity awareness and proactively secure infrastructure and systems. Mentor and train other members of the IT team. Work closely with external IT specialists, consultants, and providers. Utilise all relevant IT facilities provided by the company within the guidelines set out by the IT Department. Required Skills & Qualifications: Experience with VMWare and virtualisation. Proficiency in supporting and implementing Microsoft Server, VMWare, Microsoft SQL, and Citrix. Experience with Microsoft 365 including Email, Teams, OneDrive, and SharePoint. Knowledge of Multi-Factor Authentication and networking (Firewalls, Switches, Patching, Wi-Fi). Experience with backup tools such as Veeam and supporting Domain Services including Active Directory and Group Policy. Ability to deliver major system upgrades and complete change control and project work. Excellent documentation skills and exceptional communication skills at all levels. Excellent organisational skills and the ability to stay calm under pressure. Willingness to undertake study and be self-motivated. Benefits (Further details can be provided) Annual Bonus Scheme (6-8%) Share Scheme Options Competitive pension contribution 25 days annual leave Private Medical Insurance Life Assurance Additional Support for training and any relevant exams/courses.
May 01, 2024
Full time
3rd Line Support Engineer / Third Line Support Engineer Location: Witney Job Type: Full-time Salary: Up to £44,000 per annum Exciting opportunity for a 3rd Line IT Support Engineer to join an established wealth management and financial services company. This role involves providing high-level technical support, maintaining a strong customer focus, and contributing to the development and implementation of IT infrastructure. This will be a varied role working as part of small IT Team in which you will work on wide range of IT Systems and Infrastructure, alongside day-to-day operational tasks you will be heavily involved IT Projects. Day to Day of the role: Configure and deploy infrastructure items including servers, networks, and IT peripherals. Monitor and manage IT systems to maximise performance and uptime. Serve as an effective point of contact for internal IT issues, resolving or referring to third parties as appropriate. Provide escalation support to the Helpdesk Team and cover for 1st/2nd line support. Identify areas for improvement in IT service and take responsibility for assigned IT projects. Maintain high levels of cybersecurity awareness and proactively secure infrastructure and systems. Mentor and train other members of the IT team. Work closely with external IT specialists, consultants, and providers. Utilise all relevant IT facilities provided by the company within the guidelines set out by the IT Department. Required Skills & Qualifications: Experience with VMWare and virtualisation. Proficiency in supporting and implementing Microsoft Server, VMWare, Microsoft SQL, and Citrix. Experience with Microsoft 365 including Email, Teams, OneDrive, and SharePoint. Knowledge of Multi-Factor Authentication and networking (Firewalls, Switches, Patching, Wi-Fi). Experience with backup tools such as Veeam and supporting Domain Services including Active Directory and Group Policy. Ability to deliver major system upgrades and complete change control and project work. Excellent documentation skills and exceptional communication skills at all levels. Excellent organisational skills and the ability to stay calm under pressure. Willingness to undertake study and be self-motivated. Benefits (Further details can be provided) Annual Bonus Scheme (6-8%) Share Scheme Options Competitive pension contribution 25 days annual leave Private Medical Insurance Life Assurance Additional Support for training and any relevant exams/courses.
We are a leading managed service provider in the Education Sector and are looking for a Roaming IT Engineer to cover the M40 area (North and West London), to facilitate clients visits to support the ongoing running of their school's network. This is an exciting op portunity to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. You will require some background in supporting infrastructures and Microsoft technologies. Your responsibilities will include: 1. Roaming Engineer To take ownership for a group of sites within the CTS array of clients and dealing with their 1st - 2nd Line Issues. To be the 1st Escalation Point for all technical issues within the client, and escalating to the CTS Helpdesk where appropriate. To think of solutions to common problems - a "can do" attitude. Provide a good level of technical expertise to all assigned customer networks. To visit a client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. 2. CTS Remote Helpdesk To be part of the team that respond to calls on the CTS Helpdesk. Dealing with incoming tickets in a professional, courteous manner over the phone, the centralized helpdesk and via email. Taking ownership of tickets and managing them in a logical and methodical manner - escalating these to a senior member of the team where needs be. Conducting full and through diagnostics with end users to enable ticket resolution. Keeping the Technical Services Manager abreast of all ongoing tickets, and their progress, at the end of each day. Escalation of calls to engineers with other knowledge, ensuring the Technical Services Manager is aware of these calls. Check in on the progression of these calls with the escalated engineer and feedback to the customer if appropriate. 3. Checks To do regular checks on our client systems, which include - but are not limited to the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps 4. Holiday Work To participate in engineering projects within the school holidays. . Requirements Two or more years' experience managing Enterprise level Network infrastructures/a Service Desk. Ideally experience with Virtualisation (VMWARE or Hyper-V preferred). Cloud Services experience (Desirable, not essential). Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. To be to drive and have a car. Experience in the education sector is desirable but not essential. . Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 01, 2024
Full time
We are a leading managed service provider in the Education Sector and are looking for a Roaming IT Engineer to cover the M40 area (North and West London), to facilitate clients visits to support the ongoing running of their school's network. This is an exciting op portunity to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. You will require some background in supporting infrastructures and Microsoft technologies. Your responsibilities will include: 1. Roaming Engineer To take ownership for a group of sites within the CTS array of clients and dealing with their 1st - 2nd Line Issues. To be the 1st Escalation Point for all technical issues within the client, and escalating to the CTS Helpdesk where appropriate. To think of solutions to common problems - a "can do" attitude. Provide a good level of technical expertise to all assigned customer networks. To visit a client site and work through an agreed list of issues and work with the Account Manager and/or the Senior Engineer on strategic decisions. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. 2. CTS Remote Helpdesk To be part of the team that respond to calls on the CTS Helpdesk. Dealing with incoming tickets in a professional, courteous manner over the phone, the centralized helpdesk and via email. Taking ownership of tickets and managing them in a logical and methodical manner - escalating these to a senior member of the team where needs be. Conducting full and through diagnostics with end users to enable ticket resolution. Keeping the Technical Services Manager abreast of all ongoing tickets, and their progress, at the end of each day. Escalation of calls to engineers with other knowledge, ensuring the Technical Services Manager is aware of these calls. Check in on the progression of these calls with the escalated engineer and feedback to the customer if appropriate. 3. Checks To do regular checks on our client systems, which include - but are not limited to the following: Disk space checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps 4. Holiday Work To participate in engineering projects within the school holidays. . Requirements Two or more years' experience managing Enterprise level Network infrastructures/a Service Desk. Ideally experience with Virtualisation (VMWARE or Hyper-V preferred). Cloud Services experience (Desirable, not essential). Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator ( MCSA ), Microsoft Certified Systems Engineer ( MCSE or equivalent, demonstrable experience. Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware. To be to drive and have a car. Experience in the education sector is desirable but not essential. . Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
Infrastructure Support Engineer London £40,000 - £45,000 I am searching for a dedicated infrastructure engineer to join my clients small friendly team. The ideal candidate will have excellent communication skills, extensive knowledge of AWS and excellent problem-solving, analytical, and time-management skills. Typical responsibilities will include, but will not be limited to, implementing security strategies, improving and updating operating environments, SQL servers, network infrastructure and responding to and resolving, technical incidents and problems. Troubleshoot and resolve technical incidents at a server configuration layer. Provision and resolve issues on cloud-hosted environments working with our 3rd party MSA vendor Perform and schedule system maintenance activities Schedule and monitor security and audit activities Update and maintain the company network Design, develop, and support new IT systems, as well as provide hands-on assistance to the various internal teams to enable them to deliver professionally engineered solutions Carry out internal and client-facing product deployments Proactively identify and provide solutions to potential issues Carry out root cause investigation and problem analysis to prevent reoccurrence Ability to proactively own and coordinate resolving infrastructure issues, collaborating cross-functionally to ensure solutions continue to meet business needs Update and maintain documents and procedures Update Service Desk system tickets (Jira), ensuring timely updates, escalation and resolution for tickets assigned Act as an escalation point from 1st & 2nd line support Facilitate knowledge transfer sessions within the team Evaluate new products and technology for operational use for example administration of containerisation tools and orchestration platforms (e.g., Docker, Kubernetes Experience building and supporting infrastructure in AWS Display proficiency in SQL and Windows Admin in resolving issues A general knowledge of networking including TCP and DNS Required Skills and Experience Proven experience as an Infrastructure Engineer with .NET-based application or similar development language Experience with AWS Attention to detail Ability to embrace, learn and teach new technologies Excellent interpersonal, influencing and communications skills to work closely with the support and development teams as well as customers and stakeholders. A general knowledge of Linux would be advantageous Technical T-SQL (Required) Windows Server Administration (Required) AWS or other hosting experience (Required) Some development experience in .NET or similar language (Desirable) Jira or similar Service Desk (desirable) .NET Framework and ASP.NET MVC (desirable) Linux and Containerisation experience (desirable) PostgreSQL (desirable)
May 01, 2024
Full time
Infrastructure Support Engineer London £40,000 - £45,000 I am searching for a dedicated infrastructure engineer to join my clients small friendly team. The ideal candidate will have excellent communication skills, extensive knowledge of AWS and excellent problem-solving, analytical, and time-management skills. Typical responsibilities will include, but will not be limited to, implementing security strategies, improving and updating operating environments, SQL servers, network infrastructure and responding to and resolving, technical incidents and problems. Troubleshoot and resolve technical incidents at a server configuration layer. Provision and resolve issues on cloud-hosted environments working with our 3rd party MSA vendor Perform and schedule system maintenance activities Schedule and monitor security and audit activities Update and maintain the company network Design, develop, and support new IT systems, as well as provide hands-on assistance to the various internal teams to enable them to deliver professionally engineered solutions Carry out internal and client-facing product deployments Proactively identify and provide solutions to potential issues Carry out root cause investigation and problem analysis to prevent reoccurrence Ability to proactively own and coordinate resolving infrastructure issues, collaborating cross-functionally to ensure solutions continue to meet business needs Update and maintain documents and procedures Update Service Desk system tickets (Jira), ensuring timely updates, escalation and resolution for tickets assigned Act as an escalation point from 1st & 2nd line support Facilitate knowledge transfer sessions within the team Evaluate new products and technology for operational use for example administration of containerisation tools and orchestration platforms (e.g., Docker, Kubernetes Experience building and supporting infrastructure in AWS Display proficiency in SQL and Windows Admin in resolving issues A general knowledge of networking including TCP and DNS Required Skills and Experience Proven experience as an Infrastructure Engineer with .NET-based application or similar development language Experience with AWS Attention to detail Ability to embrace, learn and teach new technologies Excellent interpersonal, influencing and communications skills to work closely with the support and development teams as well as customers and stakeholders. A general knowledge of Linux would be advantageous Technical T-SQL (Required) Windows Server Administration (Required) AWS or other hosting experience (Required) Some development experience in .NET or similar language (Desirable) Jira or similar Service Desk (desirable) .NET Framework and ASP.NET MVC (desirable) Linux and Containerisation experience (desirable) PostgreSQL (desirable)