Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Our client, based locally, is searching for a confident 2nd Line Technician, ready to take their career to new heights. Joining the fast-paced world of an MSP, your role will include a variety of technical tasks, as well as delivering high level customer service directly to clients and through IT channels. Are you ready for the next step? The Role: Uphold excellent customer service standards, taking ownership of support queries and fostering strong customer relationships. Act as a 2nd point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Collaborate on projects and assist with new customer onboarding as needed. What You'll Bring: Minimum of 2-3 years experience within an MSP or similar environment. Proficiency in Microsoft Windows technologies (e.g., Active Directory), server management (e.g., Hyper-V, VMware, Dell), virtual desktop infrastructure (e.g., Citrix, RDS), networking (e.g., switches, firewalls), and backups (e.g., Veeam, off-site). Exceptional organisational skills and attention to detail. Willingness to occasionally work overtime as required in the IT field. Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
May 01, 2024
Full time
Our client, based locally, is searching for a confident 2nd Line Technician, ready to take their career to new heights. Joining the fast-paced world of an MSP, your role will include a variety of technical tasks, as well as delivering high level customer service directly to clients and through IT channels. Are you ready for the next step? The Role: Uphold excellent customer service standards, taking ownership of support queries and fostering strong customer relationships. Act as a 2nd point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Collaborate on projects and assist with new customer onboarding as needed. What You'll Bring: Minimum of 2-3 years experience within an MSP or similar environment. Proficiency in Microsoft Windows technologies (e.g., Active Directory), server management (e.g., Hyper-V, VMware, Dell), virtual desktop infrastructure (e.g., Citrix, RDS), networking (e.g., switches, firewalls), and backups (e.g., Veeam, off-site). Exceptional organisational skills and attention to detail. Willingness to occasionally work overtime as required in the IT field. Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
May 01, 2024
Full time
Job Description IT Technician/Near Stalham Technique Recruitment Solutions are proud to be working alongside a bespoke manufacturer that specialises in marine glazing and works with some of the world s most prestigious yacht designers and boat builders. Our customer employs more than 170 people at its 12-acre Norfolk site near Stalham and have a new opportunity for an IT Technician to join their team Job summary The IT Technician is responsible for providing technical support for a full range of business technologies, including computer systems (hardware and software), network infrastructure, telecommunications circuits, mobile devices, telephone systems, audio-visual equipment, and printers. They must be able to independently assess a reported problem or failure using diagnostic methods and tools, determine the probable cause and take appropriate action to resolve the problem in a timely manner. Often collaborating with other resources (both internal and external), the IT Technician must understand system interdependencies and avoid unintentional interruption of services during troubleshooting and problem resolution. The IT Technician reports to the IT ServiceDesk Coordinator. What will make you special? 1. You are a great communicator and are passionate about connecting people to solve problems. When there is an issue on a project, you actively reach out to learn more. 2. You lead with core values and positive energy. Every day will be a new challenge you strive to assume the best intentions from your fellow team members and take satisfaction in making their jobs easier! 3. You are a student of Lippert! You are always learning more about how the various parts of our business operate and enjoy building relationships across the company. Task description First level support for all IT related issues on the specific plant (i.e. hardware, software, network). Act as intermediary between the end-user and the corporate support specialists or external suppliers for problem resolution and basic services activation (i.e. creation/activation of new AD users, user profile changes, password reset, MFA reset, user deactivation, VPN activation etc.). In charge of basic software installation and configuration along with corporate security tools deployment. Building IT Hardware including desktop and laptops to the corporate standard. Responsible for network configuration for PCs and peripherals. Support for conference calls and set up multimedia rooms in case needed. Collaborate with the purchasing department for the procurement of IT materials (i.e. laptops, accessories, mobile phones, printers, PDAs, telephones). First level interface with the external providers and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and Incident Management process. Ensuring all elements of the process, including Major Incident Management are implemented and operationally managed. Ensures accurate logging incidents, service requests, access requests and changes. o That for every call and/or reported event a service ticket is created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for impact analysis on the outage. Ensures updates to the Knowledge Base (KB) with all troubleshooting performed and, if applicable, the resolution is made. Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end users' technical problems and provide information and status as requested. Completes initial diagnosis and progress all issues in a timely fashion in order to minimize the production outages, resolving the incidents wherever possible. Escalates tickets to the appropriate Specialists if required and manage the progress of these through to the closure. Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. Any other tasks or projects assigned by the IT Operations / InfoSec team. Provide occasional out of hours support. Person specification Education / Qualifications Functional: Proven experience of handling Service Desk activities in a busy fast paced Service Desk environment. Good understanding of the Service Operation space, covering Service Desk, Incident Management, Problem Management and Knowledge Management. Understands and has a strong appreciation the 'frontline' role service desk operations have on shaping the overall relationship between IT and business. Passionate about customer service and ability to handle challenging customer conversations. Ability to work under pressure. Good knowledge of server operating systems with particular focus on Windows Server / Active Directory. Good knowledge of desktop operating systems (Windows) and associated hardware and software (MS Office, MS Project, Visio) necessary to install and support users from an operational perspective. Knowledge of mainstream mobile device platforms (IOS, Android, Windows Phone). Leads auditing of IT stock and asset management of site. Technical: Microsoft Windows Server. Strong knowledge of Windows 7/10/11 operating systems. Active Directory (Administration). Multi-factor authentication technology. Basic knowledge of Hypervisor (i.e. VMWare/Hyper V). End-User Devices (Desktop / Laptop / Mobile Phone / Desk Phones). Printer management. Knowledge of Microsoft Office 365 suite. Understanding of Networking technologies and concepts. Use of System s monitoring tools. Hardware setup and troubleshooting. Computer parts replacement/upgrade. Good knowledge of Voice Telephony. Other: Strong interpersonal skills, able to communicate across a broad spectrum of users. Excellent oral, written and presentation communication skills
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: 23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:30pm Location - Kettering Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2024
Full time
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: 23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:30pm Location - Kettering Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided. Main Duties include: To assist in the maintenance of the company's ICT network & systems Logging customer support calls Providing Support for Windows 10 & Micosoft Applications Manage & support digital service desk calls Monitor digital service desk queues incluiding Email inbox Manage & audit mobile devices Troubleshoot end user devices Network support Repairing desktop PC faults Network servicing Qualifications and Key Skills: Maths & English GCSE at Grade C/Level 4 or above or equivalent is desirable Good communication skills An interest/passion it IT/computing Self-motivated, professional and enthusiastic If you are interested in the role and believe this is something for you please click apply with CV below. randstaddigitalapprenticeships Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
JRRL s client in Orpington is looking for an office-based trainee IT Helpdesk Technician. The successful candidate will play a crucial role in providing technical support to both internal users and external clients across various communication channels. You will need to live a commutable distance to Orpington, have a driving licence and the use of a car (not every day) and be passionate about technology. Duties for the IT Helpdesk Technician - Trainee Provide comprehensive IT support via phone, email, face to face, and remote channels. Log, prioritize, and allocate helpdesk requests, managing them through to completion. Undertake first-line support for IT users and escalate issues as needed. Investigate and resolve reported issues, keeping users informed of progress. Troubleshoot, monitor, and maintain systems, printers, and websites. Deploy, install, and maintain hardware, including software upgrades. Conduct routine housekeeping and proactive checks on IT systems. Assist in the development and implementation of IT projects. Monitor, secure, and track all IT assets, including hardware, software, and licensing. Act as the primary contact for customers with technical issues via phone and email. Provide effective remote support and consistently deliver excellent customer service. Person specification for the IT Helpdesk Technician - Trainee Must be a driver and have the use of a car. Must live within commutable distance to Orpington as its an officed based role. Excellent interpersonal and written communication skills. "Can-do" attitude and eagerness to learn. Genuine interest in IT systems and hardware. Working knowledge of Outlook, Excel, and Word. Previous work experience, especially with IT systems, is desirable but not essential as full training will be given. 4 GCSEs (or equivalent) at grades C+ in Maths, ICT, or English. A Level in core subjects, including Maths, ICT and English or BTEC in Computer Studies. Must be eager to learn and maybe go on further IT training. There could be opportunities for training courses and develop your career within IT support. Full training will be given, no experience needed but you will need to demonstrate a keen interest in IT. You will be providing Ms Word and office equipment support to the internal staff, some of which are at different locations.
May 01, 2024
Full time
JRRL s client in Orpington is looking for an office-based trainee IT Helpdesk Technician. The successful candidate will play a crucial role in providing technical support to both internal users and external clients across various communication channels. You will need to live a commutable distance to Orpington, have a driving licence and the use of a car (not every day) and be passionate about technology. Duties for the IT Helpdesk Technician - Trainee Provide comprehensive IT support via phone, email, face to face, and remote channels. Log, prioritize, and allocate helpdesk requests, managing them through to completion. Undertake first-line support for IT users and escalate issues as needed. Investigate and resolve reported issues, keeping users informed of progress. Troubleshoot, monitor, and maintain systems, printers, and websites. Deploy, install, and maintain hardware, including software upgrades. Conduct routine housekeeping and proactive checks on IT systems. Assist in the development and implementation of IT projects. Monitor, secure, and track all IT assets, including hardware, software, and licensing. Act as the primary contact for customers with technical issues via phone and email. Provide effective remote support and consistently deliver excellent customer service. Person specification for the IT Helpdesk Technician - Trainee Must be a driver and have the use of a car. Must live within commutable distance to Orpington as its an officed based role. Excellent interpersonal and written communication skills. "Can-do" attitude and eagerness to learn. Genuine interest in IT systems and hardware. Working knowledge of Outlook, Excel, and Word. Previous work experience, especially with IT systems, is desirable but not essential as full training will be given. 4 GCSEs (or equivalent) at grades C+ in Maths, ICT, or English. A Level in core subjects, including Maths, ICT and English or BTEC in Computer Studies. Must be eager to learn and maybe go on further IT training. There could be opportunities for training courses and develop your career within IT support. Full training will be given, no experience needed but you will need to demonstrate a keen interest in IT. You will be providing Ms Word and office equipment support to the internal staff, some of which are at different locations.
IT Service Desk Technician Newark, Full Time, Permanent Crica £26,000 The benefits for the successful IT Service Desk Technician include: - Office based - 23 days (FTE) annual leave plus bank holidays - Annual leave trading scheme - Contributory pension scheme - HealthPlan cashback scheme - Permanent health insurance scheme - Death in Service benefit THE ROLE The duties of a IT Service Desk Technician will include: Provide an excellent first point of contact within I.T. for all enquiries. Record, prioritise, assign, and manage all requests and incidents reported to the service desk. Exceed customer expectations and communications via telephone, email, and face to face. Escalate to our other team members, and third parties where appropriate. Document new processes, knowledgebase articles, amending and proposing new documents. Manage users and permissions and carrying out audits of our systems. Setup, provide and maintain I.T. equipment for staff members. Ordering of hardware and software. THE CANDIDATE The ideal candidate for IT Service Desk Technician will have excellent customer service skills and an ability to communicate information to colleagues with varied levels. The following experience and skills are required: You will have strong organisational skills, the ability to multi-task and knowledge of I.T. service delivery best practices. Be able to drive and have access to a car to visit our offices. Use of Active Directory and Office 365/Azure user and group administration. Microsoft Intune implementation and Admin. Word, Excel, PowerPoint, and Outlook. Excellent Teams and SharePoint administration. Mobile Device Management with Android and Apple. Windows 10/11. Remote desktop. Basic hardware diagnostics/triage. I.T asset management. Whilst not essential the following skills would be desirable: Azure Virtual Desktop experience. Experience of working in a professional services organisation. Azure Foundation AZ-900 certified. Azure Administration AZ-104 certified. A relevant Microsoft I.T. qualification. THANK YOU FOR YOUR INTEREST IN THIS VACANCY AND GOOD LUCK WITH YOUR APPLICATION. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
May 01, 2024
Full time
IT Service Desk Technician Newark, Full Time, Permanent Crica £26,000 The benefits for the successful IT Service Desk Technician include: - Office based - 23 days (FTE) annual leave plus bank holidays - Annual leave trading scheme - Contributory pension scheme - HealthPlan cashback scheme - Permanent health insurance scheme - Death in Service benefit THE ROLE The duties of a IT Service Desk Technician will include: Provide an excellent first point of contact within I.T. for all enquiries. Record, prioritise, assign, and manage all requests and incidents reported to the service desk. Exceed customer expectations and communications via telephone, email, and face to face. Escalate to our other team members, and third parties where appropriate. Document new processes, knowledgebase articles, amending and proposing new documents. Manage users and permissions and carrying out audits of our systems. Setup, provide and maintain I.T. equipment for staff members. Ordering of hardware and software. THE CANDIDATE The ideal candidate for IT Service Desk Technician will have excellent customer service skills and an ability to communicate information to colleagues with varied levels. The following experience and skills are required: You will have strong organisational skills, the ability to multi-task and knowledge of I.T. service delivery best practices. Be able to drive and have access to a car to visit our offices. Use of Active Directory and Office 365/Azure user and group administration. Microsoft Intune implementation and Admin. Word, Excel, PowerPoint, and Outlook. Excellent Teams and SharePoint administration. Mobile Device Management with Android and Apple. Windows 10/11. Remote desktop. Basic hardware diagnostics/triage. I.T asset management. Whilst not essential the following skills would be desirable: Azure Virtual Desktop experience. Experience of working in a professional services organisation. Azure Foundation AZ-900 certified. Azure Administration AZ-104 certified. A relevant Microsoft I.T. qualification. THANK YOU FOR YOUR INTEREST IN THIS VACANCY AND GOOD LUCK WITH YOUR APPLICATION. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.
Service Desk Technician - Onsite Cambridge up to 30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life. What you will be doing You will act as the central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Provide 1st and 2nd line support on Microsoft 365, office applications, internal software Performing device builds and facilitating desk moves What we are looking for: Previous IT Service desk experience Excellent communication skills at all levels Knowledge of Microsoft 365 and Office apps Experience with supporting CAD packages (solidworks autocad etc.) NOT ESSENTIAL Knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.) What we offer Up to 30K working Monday - Friday 20 days annual leave plus 10 personal days and an extra half day off on your birthday. Enhanced Workplace Pension Full training plan, dedicated to your continued learning and progression as well as access to fully funded courses and exams Interviews for this role will be taking place ASAP (2 stage process) so if you like the sound of it please apply with your CV right away and let's chat! Unfortunately, no sponsorship will be provided for this role. Service Desk Technician - Onsite Cambridge up to 30K+ Benefits
May 01, 2024
Full time
Service Desk Technician - Onsite Cambridge up to 30K+ Benefits We are looking for an experienced service Desk Technician to join the UK's best I.T infrastructure and services provider. Bringing I.T solutions to life. What you will be doing You will act as the central point of contact for all IT-related incidents and service requests. You'll be working one on of our dedicated customer sites. logging incidents service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Provide 1st and 2nd line support on Microsoft 365, office applications, internal software Performing device builds and facilitating desk moves What we are looking for: Previous IT Service desk experience Excellent communication skills at all levels Knowledge of Microsoft 365 and Office apps Experience with supporting CAD packages (solidworks autocad etc.) NOT ESSENTIAL Knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.) What we offer Up to 30K working Monday - Friday 20 days annual leave plus 10 personal days and an extra half day off on your birthday. Enhanced Workplace Pension Full training plan, dedicated to your continued learning and progression as well as access to fully funded courses and exams Interviews for this role will be taking place ASAP (2 stage process) so if you like the sound of it please apply with your CV right away and let's chat! Unfortunately, no sponsorship will be provided for this role. Service Desk Technician - Onsite Cambridge up to 30K+ Benefits
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level. Strong experience working in an environment aligning with ITIL best practices. Strong Experience of managing Azure AD and Conditional Access. Experience with patch management. Experience in a 2nd line service desk role Experience in training and mentoring Experience of working with Windows operating system images and maintenance. Experience troubleshooting application issues, and investigating servers, applications & GPOs. Ability to take log files and events, then problem solve, and root cause analysis issues. Strong problem-solving and investigative skills. A good understanding of end-user device security principles. A good understanding of network principals, wireless, switches and ability to complete troubleshooting. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Full time
Hays are looking for a service desk analyst (2nd line support technician) to join a fast-growing SME MSP provider based near Aston. This role is an on-site position working with a good, strong delivery team. You must have skills in the following: Expert in Office 365 & Intune with an ability to learn quickly and support end-user devices to a second-line level. Strong experience working in an environment aligning with ITIL best practices. Strong Experience of managing Azure AD and Conditional Access. Experience with patch management. Experience in a 2nd line service desk role Experience in training and mentoring Experience of working with Windows operating system images and maintenance. Experience troubleshooting application issues, and investigating servers, applications & GPOs. Ability to take log files and events, then problem solve, and root cause analysis issues. Strong problem-solving and investigative skills. A good understanding of end-user device security principles. A good understanding of network principals, wireless, switches and ability to complete troubleshooting. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Hardware Manager About Our Client: Our client, a leading technology services provider, is seeking an experienced IT Hardware Manager to join their dynamic team. This role is ideal for individuals with a blend of technical expertise and management skills. The successful candidate will be responsible for both hands-on technical support and overseeing the hardware team. Key Responsibilities: Provide technical support for IT hardware issues, including troubleshooting and maintenance of servers, desktops, laptops, and peripherals. Manage a team of hardware technicians, including task assignment, performance evaluations, and professional development. Oversee hardware inventory, procurement, and lifecycle management. Collaborate with other IT departments to ensure seamless integration of hardware with software and network systems. Develop and enforce hardware-related policies and procedures to maintain a secure and efficient IT environment. Ensure compliance with industry standards and regulations. Qualifications: A minimum of 5 years of experience in IT hardware support and management. Strong leadership and team management skills. Excellent problem-solving abilities and attention to detail. Familiarity with hardware procurement processes and vendor management. Knowledge of industry best practices and compliance requirements. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative work environment. Flexible work arrangements. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
IT Hardware Manager About Our Client: Our client, a leading technology services provider, is seeking an experienced IT Hardware Manager to join their dynamic team. This role is ideal for individuals with a blend of technical expertise and management skills. The successful candidate will be responsible for both hands-on technical support and overseeing the hardware team. Key Responsibilities: Provide technical support for IT hardware issues, including troubleshooting and maintenance of servers, desktops, laptops, and peripherals. Manage a team of hardware technicians, including task assignment, performance evaluations, and professional development. Oversee hardware inventory, procurement, and lifecycle management. Collaborate with other IT departments to ensure seamless integration of hardware with software and network systems. Develop and enforce hardware-related policies and procedures to maintain a secure and efficient IT environment. Ensure compliance with industry standards and regulations. Qualifications: A minimum of 5 years of experience in IT hardware support and management. Strong leadership and team management skills. Excellent problem-solving abilities and attention to detail. Familiarity with hardware procurement processes and vendor management. Knowledge of industry best practices and compliance requirements. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Collaborative work environment. Flexible work arrangements. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development. Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives. What you'll need to succeed Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst, Familiarity with ticketing systems (for example ServiceNow or ZenDesk), Active Directory administration, Office 365 and Windows troubleshooting skills, Excellent telephone manner and customer service skills, Flexibility and willingness to work on-site in Liverpool. What you'll get in return You will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer 17.44 per hour PAYE with Hays. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Contractor
Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2). Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development. Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives. What you'll need to succeed Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst, Familiarity with ticketing systems (for example ServiceNow or ZenDesk), Active Directory administration, Office 365 and Windows troubleshooting skills, Excellent telephone manner and customer service skills, Flexibility and willingness to work on-site in Liverpool. What you'll get in return You will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer 17.44 per hour PAYE with Hays. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day s holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
May 01, 2024
Full time
Job Description: Senior service desk engineer (MSP) Location: Borehamwood Hours: Mon Fri 8-5pm Duration: Permanent Salary: 40-50k DOE Role Description This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP). As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers. You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk. The role involves maintaining, troubleshooting, and repairing IT infrastructure, cloud, hardware, software, and networking systems for clients. Qualifications A bachelor s degree in computer science, Information Technology, or equivalent work experience Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, Remote Desktop Services, and Terminal Services Experience with operating systems including Windows Server 2012+ and Windows 10 Experience with PowerShell and scripting languages is a plus. Exceptional communication skills, with the ability to communicate technical information to non-technical individuals. Experience in an MSP environment is preferred. Relevant IT certifications such as MCSA, MCSE, CCNP, or equivalent experience is preferred. Ability to work well in a fast-paced environment, with strong problem-solving skills and the ability to work independently or as part of a team. We are looking for someone who: Has a natural aptitude for troubleshooting and problem-solving. Embraces continual change and process improvement. Can express ideas and information clearly and concisely. Plans and manages own workflow on a daily basis to ensure the achievement of KPIs Demonstrates a passion for customers and delivering service excellence. Proactively keeps up to date with technologies supported by us, including: Firewalls Network routing and switching Office 365 Enterprise Mobility & Security including Intune and Azure AD Wireless Networking Server hardware Virtualisation technologies: VMware, vSphere, Zerto MS Windows Server Hyper-V Azure Active Directory Exchange and Exchange Online SQL Teams SharePoint Anti-Virus technologies including Bitdefender. You will be coming from a similar 3rd line support technician role or perhaps you've done your time as a 2nd line engineer and it's your time to take the step up. What you can expect from us in return: We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include: Holiday : 22 days' holiday rising to 25 days with length of service Health : A free membership to the local gym Birthdays : A free day s holiday on your birthday (or nearest Friday/Monday) Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff. Training : A tailored training plan including official vendor certifications
Senior IT Technician Tewkesbury - Onsite 35,000 + Training + Pension + 27 days holiday + 38-hour week + Excellent Company Benefits This is a great opportunity for a highly skilled Senior IT Technician to gain on-the-job training with a clear path to grow and develop within a vastly expanding IT team. This company is currently rapidly expanding and has a reputation within the industry as being one of the largest independent family dairies. They are in the fortunate position of being able to expand , and are now actively looking for an experienced member of the team that they can invest in. Through training and progression, within a year, all while receiving excellent benefits. Within this role, you will begin working top assist the IT manager to provide management of the ICT Systems, hardware, whilst working alongside delivering projects in a timely manner. The ideal candidate will have a high-level knowledge and use of to Office 365, including Microsoft Teams, high level Excel skills and telephony systems, advanced Macro & Visual Basic programming abilities. This experience can be gained through the possession of a professional qualification in accordance with the position held, a relevant degree, or management qualification whilst demonstrating two years of experience. This is an excellent opportunity for an individual with a positive and proactive approach whilst joining a rapidly expanding IT team amongst brand new office onsite . Apply today and take the first step towards an exciting new career! The Role: Assist the Management Team in developing and delivering timely, accurate and meaningful management reports using our ICT software Assist in the development and keep up to date the Company's ICT policies including risk strategy and implement any associated staff training requirements Fault find across network, printer, desktop & laptops, and associated infrastructure Monitor the network: keeping hardware fault-free, maintaining supplies and resolving issues in a timely manner. Office-based, Monday to Friday. The Person: Demonstrate strong knowledge and experience of various software programmes, including but not limited to Office 365, including Microsoft Teams, high level Excel skills and telephony systems Exposure to SQL, VB, C#, Cloud Platforms or Database Services A Strong communicator with the ability to influence at all levels, developing sustainable internal & external relationships providing excellent customer service The individual will drive improvements in the quality of SQL databases. Commutable to Tewkesbury. Reference Number: BBBH phone number removed To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tom Edge at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 01, 2024
Full time
Senior IT Technician Tewkesbury - Onsite 35,000 + Training + Pension + 27 days holiday + 38-hour week + Excellent Company Benefits This is a great opportunity for a highly skilled Senior IT Technician to gain on-the-job training with a clear path to grow and develop within a vastly expanding IT team. This company is currently rapidly expanding and has a reputation within the industry as being one of the largest independent family dairies. They are in the fortunate position of being able to expand , and are now actively looking for an experienced member of the team that they can invest in. Through training and progression, within a year, all while receiving excellent benefits. Within this role, you will begin working top assist the IT manager to provide management of the ICT Systems, hardware, whilst working alongside delivering projects in a timely manner. The ideal candidate will have a high-level knowledge and use of to Office 365, including Microsoft Teams, high level Excel skills and telephony systems, advanced Macro & Visual Basic programming abilities. This experience can be gained through the possession of a professional qualification in accordance with the position held, a relevant degree, or management qualification whilst demonstrating two years of experience. This is an excellent opportunity for an individual with a positive and proactive approach whilst joining a rapidly expanding IT team amongst brand new office onsite . Apply today and take the first step towards an exciting new career! The Role: Assist the Management Team in developing and delivering timely, accurate and meaningful management reports using our ICT software Assist in the development and keep up to date the Company's ICT policies including risk strategy and implement any associated staff training requirements Fault find across network, printer, desktop & laptops, and associated infrastructure Monitor the network: keeping hardware fault-free, maintaining supplies and resolving issues in a timely manner. Office-based, Monday to Friday. The Person: Demonstrate strong knowledge and experience of various software programmes, including but not limited to Office 365, including Microsoft Teams, high level Excel skills and telephony systems Exposure to SQL, VB, C#, Cloud Platforms or Database Services A Strong communicator with the ability to influence at all levels, developing sustainable internal & external relationships providing excellent customer service The individual will drive improvements in the quality of SQL databases. Commutable to Tewkesbury. Reference Number: BBBH phone number removed To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tom Edge at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Our client is looking to recruit an experienced Senior Cloud and Server Technician to join their hugely successful growing team. You will have proven experience supporting Microsoft Networks and Microsoft Cloud Services. You will enjoy working in IT and working for a company with great career development opportunities. Package: Salary of £32k - £44k per annum depending on experience (plus an on-call allowance). A remote role with occasional visits to Penryn office Also working at customer premises so will need to live a commutable distance to be considered for the role. All equipment provided to perform duties. 25 days holiday plus Bank holidays Discretionary annual bonus of up to 10% of salary Excellent pension scheme Health and dental insurance / support Training and development support Many other great perks Responsibilities: Supporting Microsoft Networks and Microsoft Cloud Services. Technical support and project work covering a wide range of products and services. Microsoft Server Operating Systems & Windows Desktop Microsoft 365 and Azure Active Directory Work towards gaining the Microsoft Certified: Enterprise Administrator Expert Certification. Requirements: Minimum 3 years' experience suppporting Microsoft Networks and Microsoft Cloud Services Microsoft 365 and Azure Active Directory Experience working with Firewalls and TCP/IP Networking Virtualisation - Hyper-V Use of common backup and disaster recovery software Switching and WiFi Other valuable skills include IP Telephony / SIP / 3CX / Microsoft Teams Direct Routing Valid UK Driving License. Strong communications skills are key and an ability to talk with customers at all levels with a good clear and friendly telephone manner. Reliable and able to work both with and without guidance. Able to explain issues and deal with customers with varying technical skills. Flexible and willing to learn new skills and share knowledge and mentor other technicians. Training provided and requirement to follow the Microsoft MCP Syllabus and complete at least 1 MCP Exam per year, and the client will cover the cost of the exams and training material. Desirable: Endpoint Security including EDR / MDR / Zero Trust Microsoft Endpoint Manager and Policies (Intune) Microsoft Azure Infrastructure & Networking Dell SANs and Storage Hyper-V Clustering Sonicwall / Unifi / Meraki / HP Aruba DNS Filter / Sentinel One / KnowBe4 / Carbon Black / Application Whitelisting PSA and RMM Software Tools For full details please submit CV. JBRP1_UKTJ
May 01, 2024
Full time
Our client is looking to recruit an experienced Senior Cloud and Server Technician to join their hugely successful growing team. You will have proven experience supporting Microsoft Networks and Microsoft Cloud Services. You will enjoy working in IT and working for a company with great career development opportunities. Package: Salary of £32k - £44k per annum depending on experience (plus an on-call allowance). A remote role with occasional visits to Penryn office Also working at customer premises so will need to live a commutable distance to be considered for the role. All equipment provided to perform duties. 25 days holiday plus Bank holidays Discretionary annual bonus of up to 10% of salary Excellent pension scheme Health and dental insurance / support Training and development support Many other great perks Responsibilities: Supporting Microsoft Networks and Microsoft Cloud Services. Technical support and project work covering a wide range of products and services. Microsoft Server Operating Systems & Windows Desktop Microsoft 365 and Azure Active Directory Work towards gaining the Microsoft Certified: Enterprise Administrator Expert Certification. Requirements: Minimum 3 years' experience suppporting Microsoft Networks and Microsoft Cloud Services Microsoft 365 and Azure Active Directory Experience working with Firewalls and TCP/IP Networking Virtualisation - Hyper-V Use of common backup and disaster recovery software Switching and WiFi Other valuable skills include IP Telephony / SIP / 3CX / Microsoft Teams Direct Routing Valid UK Driving License. Strong communications skills are key and an ability to talk with customers at all levels with a good clear and friendly telephone manner. Reliable and able to work both with and without guidance. Able to explain issues and deal with customers with varying technical skills. Flexible and willing to learn new skills and share knowledge and mentor other technicians. Training provided and requirement to follow the Microsoft MCP Syllabus and complete at least 1 MCP Exam per year, and the client will cover the cost of the exams and training material. Desirable: Endpoint Security including EDR / MDR / Zero Trust Microsoft Endpoint Manager and Policies (Intune) Microsoft Azure Infrastructure & Networking Dell SANs and Storage Hyper-V Clustering Sonicwall / Unifi / Meraki / HP Aruba DNS Filter / Sentinel One / KnowBe4 / Carbon Black / Application Whitelisting PSA and RMM Software Tools For full details please submit CV. JBRP1_UKTJ
Our client, based locally, is searching for a confident 2nd Line Technician, ready to take their career to new heights. Joining the fast-paced world of an MSP, your role will include a variety of technical tasks, as well as delivering high level customer service directly to clients and through IT channels. Are you ready for the next step? The Role: Uphold excellent customer service standards, taking ownership of support queries and fostering strong customer relationships. Act as a 2nd point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Collaborate on projects and assist with new customer onboarding as needed. What You'll Bring: Minimum of 2-3 years experience within an MSP or similar environment. Proficiency in Microsoft Windows technologies (e.g., Active Directory), server management (e.g., Hyper-V, VMware, Dell), virtual desktop infrastructure (e.g., Citrix, RDS), networking (e.g., switches, firewalls), and backups (e.g., Veeam, off-site). Exceptional organisational skills and attention to detail. Willingness to occasionally work overtime as required in the IT field. Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
May 01, 2024
Full time
Our client, based locally, is searching for a confident 2nd Line Technician, ready to take their career to new heights. Joining the fast-paced world of an MSP, your role will include a variety of technical tasks, as well as delivering high level customer service directly to clients and through IT channels. Are you ready for the next step? The Role: Uphold excellent customer service standards, taking ownership of support queries and fostering strong customer relationships. Act as a 2nd point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Collaborate on projects and assist with new customer onboarding as needed. What You'll Bring: Minimum of 2-3 years experience within an MSP or similar environment. Proficiency in Microsoft Windows technologies (e.g., Active Directory), server management (e.g., Hyper-V, VMware, Dell), virtual desktop infrastructure (e.g., Citrix, RDS), networking (e.g., switches, firewalls), and backups (e.g., Veeam, off-site). Exceptional organisational skills and attention to detail. Willingness to occasionally work overtime as required in the IT field. Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally. Your Roles & Responsibilities: While in this role your duties could include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What you will need to Apply: The ideal candidate for this role will have prior knowledge and experience with ERP systems and applications such as SAP, Netsuite or Sage among others, and have worked in a support desk environment. You should have a basic understanding at least, of some of the following: Sales, Purchasing Manufacturing, MRP, Financials, Bookkeeping or Stock. You should be well organised and be able to handle a diverse workload. Strong communication and problem-solving skills are essential for the ideal candidate to be successful within this role. What you will get in Return: As the successful candidate for this opportunity, you will receive a salary of up to £30,000, which is dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and pension contribution available after completion of the probationary period and a good holiday allowance. You'll be a part of an organisation that offer exceptional opportunities for career progression and provide excellent training and development for their employees. This opens up a variety of possible progressive routes for your career to take, depending on your skills, interests and preferences for advancement.If this excellent opportunity interests you then please don't hesitate to apply today!
May 01, 2024
Full time
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally. Your Roles & Responsibilities: While in this role your duties could include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What you will need to Apply: The ideal candidate for this role will have prior knowledge and experience with ERP systems and applications such as SAP, Netsuite or Sage among others, and have worked in a support desk environment. You should have a basic understanding at least, of some of the following: Sales, Purchasing Manufacturing, MRP, Financials, Bookkeeping or Stock. You should be well organised and be able to handle a diverse workload. Strong communication and problem-solving skills are essential for the ideal candidate to be successful within this role. What you will get in Return: As the successful candidate for this opportunity, you will receive a salary of up to £30,000, which is dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and pension contribution available after completion of the probationary period and a good holiday allowance. You'll be a part of an organisation that offer exceptional opportunities for career progression and provide excellent training and development for their employees. This opens up a variety of possible progressive routes for your career to take, depending on your skills, interests and preferences for advancement.If this excellent opportunity interests you then please don't hesitate to apply today!
Get Staffed Online Recruitment Limited
Bradford, Yorkshire
IT Technician Our client is looking for a keen and ambitious IT Apprentice to join the team. The ideal person will be answering client calls and helping to resolve issues with client systems. Training will be provided as well as access to a variety of different systems to learn. Our client: Provides an array of managed IT services to all types of business. Their detailed service portfolio enables them to be a Managed Service Provider (MSP), a Value-Added-Reseller (VAR) and an IT Solutions Provider. Many small to medium sized businesses can make considerable savings by using their managed IT services. Their approach is proactive - often spotting issues before the client is even aware of them. The role: Possible start date: 20.05.2024 Monday - Friday: Working hours to be discussed in interview Total hours per week: 37.5 Daily duties: Assisting with IT Support and Engineering. Logging issues via a ticketing system. Checking back-ups and anti-viruses are up to date. Helpdesk support. The training you will receive: Level 3 ICT Qualification. All training is undertaken online, through a combination of self-paced eLearning and live online classes. Functional skills in English & Mathematics, if required. Prospects: The role offers long-term security and the opportunity to progress into a permanent position. Qualifications required: GCSE or equivalent English (Grade A - C 9/4) - Desired GCSE or equivalent Mathematics (Grade A - C 9/4) - Desired Personal Skills required: Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Initiative Useful Experience: The preferred candidate will have some experience with any of the following: Microsoft Office 365. Microsoft Windows 10 & 11. Things to consider: Please ensure you have researched the role, the location of the employer and are able to travel easily. Due to the location of our client's office, a driver's licence and car would be beneficial. Proof of eligibility to work in the UK will be required. All applicants will be asked to submit a current CV and will be asked to attend an information, advice, and guidance session. The apprenticeship: Qualification: ICT Level 3 Duration: 18 months
May 01, 2024
Full time
IT Technician Our client is looking for a keen and ambitious IT Apprentice to join the team. The ideal person will be answering client calls and helping to resolve issues with client systems. Training will be provided as well as access to a variety of different systems to learn. Our client: Provides an array of managed IT services to all types of business. Their detailed service portfolio enables them to be a Managed Service Provider (MSP), a Value-Added-Reseller (VAR) and an IT Solutions Provider. Many small to medium sized businesses can make considerable savings by using their managed IT services. Their approach is proactive - often spotting issues before the client is even aware of them. The role: Possible start date: 20.05.2024 Monday - Friday: Working hours to be discussed in interview Total hours per week: 37.5 Daily duties: Assisting with IT Support and Engineering. Logging issues via a ticketing system. Checking back-ups and anti-viruses are up to date. Helpdesk support. The training you will receive: Level 3 ICT Qualification. All training is undertaken online, through a combination of self-paced eLearning and live online classes. Functional skills in English & Mathematics, if required. Prospects: The role offers long-term security and the opportunity to progress into a permanent position. Qualifications required: GCSE or equivalent English (Grade A - C 9/4) - Desired GCSE or equivalent Mathematics (Grade A - C 9/4) - Desired Personal Skills required: Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Initiative Useful Experience: The preferred candidate will have some experience with any of the following: Microsoft Office 365. Microsoft Windows 10 & 11. Things to consider: Please ensure you have researched the role, the location of the employer and are able to travel easily. Due to the location of our client's office, a driver's licence and car would be beneficial. Proof of eligibility to work in the UK will be required. All applicants will be asked to submit a current CV and will be asked to attend an information, advice, and guidance session. The apprenticeship: Qualification: ICT Level 3 Duration: 18 months
IT Administrator Azure Networks Virtualisation Servers Bristol Hybrid £30,000 - £34,000. Method Resourcing have continued their partnership with a growing SaaS company in the financial sector, who are looking for an IT Administrator to join their Service Desk team. This role is based fully on-site in their North Bristol office, and is paying between £30,000 - £34,000. Role Overview: As a Service Desk Technician, you'll play a crucial role in ensuring the smooth operation of our IT systems by handling incidents, service requests, and BAU (Business As Usual) duties for our infrastructure. This role will involve feeding and maintaining our networks and servers, ensuring they're properly patched, and responding to alerts in a timely manner. You'll work closely with a team of three, with a focus on Tier 1 support, while also assisting in escalations from the Technician role. Key Responsibilities: Handling incidents and service requests in a timely and efficient manner, ensuring minimal disruption to operations. Performing BAU duties for our infrastructure, including maintaining and patching networks and servers. Collaborating with team members to address escalated issues and provide effective solutions. Assisting with virtualization, network, server, Azure, and Office 365 tasks as needed. Contributing to the overall improvement of our IT services and infrastructure. Requirements: Previous experience in a 1st Line Support or Technician role is preferred. Strong knowledge of virtualization, networks, servers, Azure, and Office 365. Excellent troubleshooting and problem-solving skills. Ability to work well in a team and communicate effectively with colleagues and end-users. A proactive attitude and a willingness to take on new challenges and responsibilities. If you're interested, please submit a copy of your latest CV and a member of our team will be in touch to discuss your application. IT Administrator Azure Networks Virtualisation Servers Bristol Hybrid £30,000 - £34,000.
May 01, 2024
Full time
IT Administrator Azure Networks Virtualisation Servers Bristol Hybrid £30,000 - £34,000. Method Resourcing have continued their partnership with a growing SaaS company in the financial sector, who are looking for an IT Administrator to join their Service Desk team. This role is based fully on-site in their North Bristol office, and is paying between £30,000 - £34,000. Role Overview: As a Service Desk Technician, you'll play a crucial role in ensuring the smooth operation of our IT systems by handling incidents, service requests, and BAU (Business As Usual) duties for our infrastructure. This role will involve feeding and maintaining our networks and servers, ensuring they're properly patched, and responding to alerts in a timely manner. You'll work closely with a team of three, with a focus on Tier 1 support, while also assisting in escalations from the Technician role. Key Responsibilities: Handling incidents and service requests in a timely and efficient manner, ensuring minimal disruption to operations. Performing BAU duties for our infrastructure, including maintaining and patching networks and servers. Collaborating with team members to address escalated issues and provide effective solutions. Assisting with virtualization, network, server, Azure, and Office 365 tasks as needed. Contributing to the overall improvement of our IT services and infrastructure. Requirements: Previous experience in a 1st Line Support or Technician role is preferred. Strong knowledge of virtualization, networks, servers, Azure, and Office 365. Excellent troubleshooting and problem-solving skills. Ability to work well in a team and communicate effectively with colleagues and end-users. A proactive attitude and a willingness to take on new challenges and responsibilities. If you're interested, please submit a copy of your latest CV and a member of our team will be in touch to discuss your application. IT Administrator Azure Networks Virtualisation Servers Bristol Hybrid £30,000 - £34,000.
We're working with a leading local organization in the legal sector, dedicated to delivering outstanding legal services to its clients. With a focus on excellence and innovation, our client strives to provide top-notch solutions to meet their clients' needs. They prioritise cultivating a warm and welcoming environment for their colleagues, having a great reputation locally for being a super place to work. IT Support Technician Durham/Onsite £20,000 - £30,000 (DOE) Day-to-Day: Support the internal hardware and software - maintenance, repairs, troubleshooting, etc. Provide 1st and 2nd line support for all IT-related issues. Diagnose and resolve issues via the helpdesk system. Assist with hardware and software installations for new users/system upgrades. Administer user accounts, passwords, email accounts, and security access for staff. Create and maintain documentation. Support the wider tech team with both tickets and project work. Tech Stack: Active Directory Windows Server Office 365 Hardware Company Benefits: Company Pension A total of 32 days of paid annual leave + your birthday off! Office shutdown over Christmas Private healthcare Social events for the team If you're interested in learning more about this exciting opportunity or would like to apply, please hit apply now. For any queries or further information, feel free to reach out to me on 0191. 249. 3639 or via email at . In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
We're working with a leading local organization in the legal sector, dedicated to delivering outstanding legal services to its clients. With a focus on excellence and innovation, our client strives to provide top-notch solutions to meet their clients' needs. They prioritise cultivating a warm and welcoming environment for their colleagues, having a great reputation locally for being a super place to work. IT Support Technician Durham/Onsite £20,000 - £30,000 (DOE) Day-to-Day: Support the internal hardware and software - maintenance, repairs, troubleshooting, etc. Provide 1st and 2nd line support for all IT-related issues. Diagnose and resolve issues via the helpdesk system. Assist with hardware and software installations for new users/system upgrades. Administer user accounts, passwords, email accounts, and security access for staff. Create and maintain documentation. Support the wider tech team with both tickets and project work. Tech Stack: Active Directory Windows Server Office 365 Hardware Company Benefits: Company Pension A total of 32 days of paid annual leave + your birthday off! Office shutdown over Christmas Private healthcare Social events for the team If you're interested in learning more about this exciting opportunity or would like to apply, please hit apply now. For any queries or further information, feel free to reach out to me on 0191. 249. 3639 or via email at . In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer - User Support, Desktop Support, 2nd Line, Technical Support Our leading global law firm are looking to recruit an IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) on a permanent basis to build a strong relationship with the Partners, Associates and Business Services personnel. In providing this support the IT Support Engineer will work collaboratively with, and be able to call upon the resources of, the various wider IT functions including Infrastructure, InfoSec, Desktop Team, Applications, and others. These wider IT functions are based in London and other European locations. A key part of the role will be to maintain a first-class service, providing technical support, and fostering effective communication among the global IT teams. The key responsibilities for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) are: Providing 1st and 2nd line support to all staff as required Dealing with requests as they come in through ServiceNow Imaging laptops to firm standard Responsible for onboarding new joiners and giving inductions Support AV within the Firm (Webex, MS Teams and Zoom) Assisting with servers and comms room equipment Asset tagging equipment and keeping records Keeping records of warranties and support contracts across London and Frankfurt Maintenance of Iphone and Ipads Maintenance of Home office systems Maintenance of appropriate stock levels of IS consumables Maintenance of IS equipment inventory Workstation maintenance, including configuration to the prevailing agreed standard, i.e. network connections for all software, e-Mail and internet and printing Laptop configuration and maintenance (dealing with security issues and setting up appropriate users profiles, etc.) Printer maintenance Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm's network, as needed) Monitoring the LAN/WAN (basic diagnostics) Hardware maintenance and documentation To be considered for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) you must match this criteria: Bachelor's degree in information technology, Computer Science, a related field or equivalent experience. Proven experience as an IT Support Engineer or in a similar role. Strong knowledge of desktop operating systems, hardware, and software applications. Experience with ITIL framework is an advantage. Excellent communication and business partnership skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable.
May 01, 2024
Full time
IT Support Engineer - User Support, Desktop Support, 2nd Line, Technical Support Our leading global law firm are looking to recruit an IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) on a permanent basis to build a strong relationship with the Partners, Associates and Business Services personnel. In providing this support the IT Support Engineer will work collaboratively with, and be able to call upon the resources of, the various wider IT functions including Infrastructure, InfoSec, Desktop Team, Applications, and others. These wider IT functions are based in London and other European locations. A key part of the role will be to maintain a first-class service, providing technical support, and fostering effective communication among the global IT teams. The key responsibilities for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) are: Providing 1st and 2nd line support to all staff as required Dealing with requests as they come in through ServiceNow Imaging laptops to firm standard Responsible for onboarding new joiners and giving inductions Support AV within the Firm (Webex, MS Teams and Zoom) Assisting with servers and comms room equipment Asset tagging equipment and keeping records Keeping records of warranties and support contracts across London and Frankfurt Maintenance of Iphone and Ipads Maintenance of Home office systems Maintenance of appropriate stock levels of IS consumables Maintenance of IS equipment inventory Workstation maintenance, including configuration to the prevailing agreed standard, i.e. network connections for all software, e-Mail and internet and printing Laptop configuration and maintenance (dealing with security issues and setting up appropriate users profiles, etc.) Printer maintenance Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm's network, as needed) Monitoring the LAN/WAN (basic diagnostics) Hardware maintenance and documentation To be considered for this IT Support Engineer (User Support, Desktop Support, 2nd Line, Technical Support) you must match this criteria: Bachelor's degree in information technology, Computer Science, a related field or equivalent experience. Proven experience as an IT Support Engineer or in a similar role. Strong knowledge of desktop operating systems, hardware, and software applications. Experience with ITIL framework is an advantage. Excellent communication and business partnership skills. Ability to work independently and collaboratively in a team environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable.