Consultant: PAM, Privileged Access, Identity, CyberArk, Active Directory, Cloud, Connectors Our Global Enterprise client is hiring a Consultant with excellent experience in implementing and troubleshooting PAM Solutions. Start Date: ASAP Duration: 100 Days (initially) Rate: up to £560 Per Day (Please Note, Employer NI is paid for by the client) IR35 Status: Inside Location: London and Remote NOTE: Active SC Clearance is highly desirable. Technical Skills: Implement Platform Policies for PSM/CPM/PSM-SSH Implement and troubleshoot Privilege Cloud connectors First/Second/Third line support for early-life and implementation issues Create policies on how to configure the ecosystem for a technology platform (safe permissions, safe-naming policies, recording policies, password policies, end-user experience, on boarding processes) based on discussed requirements with multiple stakeholder teams Connector server hardening, maintenance, best-practice Operational management - LB clustering, RDS licensing, certificates, connector deployment, health alerting Develop custom CPM connectors (Windows - standalone/AD/EntraID, Linux - Password/Keys/Certificate, MSSQL standalone/AzureManaged/AWS-RDS, Oracle AWS-RDS, MySQL AWS-RDS, PostgreSQL AWS-RDS) Implement connector pools and dynamic resource policies for on-premises, Azure, AWS Implement SSH, RDP, and Database connectors Implement DPA integration to AWS, Azure (GCP) Manage recordings/audit trail Implement SCA integration to AWS, Azure (GCP) Create policies to support appropriate access to privileged access to roles based on discussed requirements with multiple stakeholder teams Configure and manage SWS for recording of SCA sessions Documentation Infrastructure low-level design Privilege Cloud Platform policies (for each supported technology platform) DPA, SCA, Conjur, Identity Manage Identity connectivity to multiple instances of EntraID (SAML or OIDC) Manage Identity connectivity to multiple instances of Active Directory User merging where appropriate between AD and EntraID Manage 2FA and other login policies to support all appropriate use-cases Manage Identity SSO connectors for end-users Develop, document, and test DR failover processes for various cases; Component failure On-premises datacentre Site failure Outage of CyberArk SaaS services, ServiceNow services, Active Directory, EntraID services, Conjur Extend existing single node to a failover cluster on primary site Create DR cluster Implement and manage LDAP integration policies Harden Conjur implementation Manage LOBs for Privilege Cloud sync API/Developer Implement Flows to handle workflows for approval based on manager/peer approval for SCA requests Implement Flows to handle workflows for approval based on manager/peer approval for DPA requests Assist with integration to Sailpoint via API (SCIM integration) Assist with integration to reporting services via API Scripting support for operational tooling (powershell etc) To apply for this Privileged Access Consultant contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
May 02, 2024
Contractor
Consultant: PAM, Privileged Access, Identity, CyberArk, Active Directory, Cloud, Connectors Our Global Enterprise client is hiring a Consultant with excellent experience in implementing and troubleshooting PAM Solutions. Start Date: ASAP Duration: 100 Days (initially) Rate: up to £560 Per Day (Please Note, Employer NI is paid for by the client) IR35 Status: Inside Location: London and Remote NOTE: Active SC Clearance is highly desirable. Technical Skills: Implement Platform Policies for PSM/CPM/PSM-SSH Implement and troubleshoot Privilege Cloud connectors First/Second/Third line support for early-life and implementation issues Create policies on how to configure the ecosystem for a technology platform (safe permissions, safe-naming policies, recording policies, password policies, end-user experience, on boarding processes) based on discussed requirements with multiple stakeholder teams Connector server hardening, maintenance, best-practice Operational management - LB clustering, RDS licensing, certificates, connector deployment, health alerting Develop custom CPM connectors (Windows - standalone/AD/EntraID, Linux - Password/Keys/Certificate, MSSQL standalone/AzureManaged/AWS-RDS, Oracle AWS-RDS, MySQL AWS-RDS, PostgreSQL AWS-RDS) Implement connector pools and dynamic resource policies for on-premises, Azure, AWS Implement SSH, RDP, and Database connectors Implement DPA integration to AWS, Azure (GCP) Manage recordings/audit trail Implement SCA integration to AWS, Azure (GCP) Create policies to support appropriate access to privileged access to roles based on discussed requirements with multiple stakeholder teams Configure and manage SWS for recording of SCA sessions Documentation Infrastructure low-level design Privilege Cloud Platform policies (for each supported technology platform) DPA, SCA, Conjur, Identity Manage Identity connectivity to multiple instances of EntraID (SAML or OIDC) Manage Identity connectivity to multiple instances of Active Directory User merging where appropriate between AD and EntraID Manage 2FA and other login policies to support all appropriate use-cases Manage Identity SSO connectors for end-users Develop, document, and test DR failover processes for various cases; Component failure On-premises datacentre Site failure Outage of CyberArk SaaS services, ServiceNow services, Active Directory, EntraID services, Conjur Extend existing single node to a failover cluster on primary site Create DR cluster Implement and manage LDAP integration policies Harden Conjur implementation Manage LOBs for Privilege Cloud sync API/Developer Implement Flows to handle workflows for approval based on manager/peer approval for SCA requests Implement Flows to handle workflows for approval based on manager/peer approval for DPA requests Assist with integration to Sailpoint via API (SCIM integration) Assist with integration to reporting services via API Scripting support for operational tooling (powershell etc) To apply for this Privileged Access Consultant contract job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Berry Recruitment are NOW hiring for an exceptional and innovation organisation in Witney for Technical Advisor. To deal with technical sales enquiries including specifying products, providing quotations, maximising sales, and providing a high level of customer service. To maintain a broad technical knowledge of Heating & Ventilation products. To support the Product Manager, support and assist the Heating & Ventilation Field Sales Manager and the Customer Services team. Role: Technical Advisor Location: Witney, Oxfordshire Salary: £27,000 - £31,000 Per Annum Office based role Monday to Thursday 8.30am until 5.00pm and Friday 8.30am until 4.30pm. Benefits Package: 25 days holiday bank holidays Performance related bonus About the role: As Technical Advisor, your duties will be: Handle all customer telephone enquiries of a technical and sales nature. Deal with all technical queries referred by the Sales Order Processing department. To converse with and assist customers, architects, consultants/ surveyors, and designers at the highest technical level. Interpret and take measurements and details from architects' drawings and or CAD (or equivalent) to make the necessary calculations for specifying equipment. Provide accurate and detailed written and verbal quotations. Make outgoing calls to customers in response to product enquiries, to follow up quotations & to advise of special offers and promotions. Receive and input occasional telephone orders resulting from technical queries/quotations. Occasionally attend Trade Shows and Company led seminars. Build relationships with customers and suppliers. Liaise with and to follow up leads from External Sale Executives, e.g. progress visit reports and correspondence. Promote product initiatives and assist in the promotion of designated lines. Maintain the level of product knowledge necessary to influence and develop sales, including identifying training needs and attending product training sessions. Liaise closely with the manufacturer and customer to progress: product availability, delivery times, engineering issues, product quality issues, service-related questions & product development. Develop tools and strategies for the clients to ensure they can recognise the value they are getting. Ensure Supplier escalations are managed appropriately. Create and manage the budget for your client's buyer accounts. Maintain action plans for your Buyers and deliver reports to senior managers. Deliver performance reports to sector managers to ensure standards are withheld. Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes. Facilitate on the job training to ensure your Buyers have excellent knowledge of the system and processes including new functionality. Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure clients are receiving first class Customer Service About you: Excellent interpersonal and negotiation skills Excellent organizational skills and attention to detail Self-motivated and flexible with the ability to work on own initiative. Strong analytical and problem-solving skills Ability to function well in a high-paced and, at times, stressful environment. Proficient with Microsoft Office Suite or related software Technical skills/practical thinker with a strong sales focus Knowledge or experience of working with heating and ventilation systems. Account Management or previous sales experience. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
May 02, 2024
Full time
Berry Recruitment are NOW hiring for an exceptional and innovation organisation in Witney for Technical Advisor. To deal with technical sales enquiries including specifying products, providing quotations, maximising sales, and providing a high level of customer service. To maintain a broad technical knowledge of Heating & Ventilation products. To support the Product Manager, support and assist the Heating & Ventilation Field Sales Manager and the Customer Services team. Role: Technical Advisor Location: Witney, Oxfordshire Salary: £27,000 - £31,000 Per Annum Office based role Monday to Thursday 8.30am until 5.00pm and Friday 8.30am until 4.30pm. Benefits Package: 25 days holiday bank holidays Performance related bonus About the role: As Technical Advisor, your duties will be: Handle all customer telephone enquiries of a technical and sales nature. Deal with all technical queries referred by the Sales Order Processing department. To converse with and assist customers, architects, consultants/ surveyors, and designers at the highest technical level. Interpret and take measurements and details from architects' drawings and or CAD (or equivalent) to make the necessary calculations for specifying equipment. Provide accurate and detailed written and verbal quotations. Make outgoing calls to customers in response to product enquiries, to follow up quotations & to advise of special offers and promotions. Receive and input occasional telephone orders resulting from technical queries/quotations. Occasionally attend Trade Shows and Company led seminars. Build relationships with customers and suppliers. Liaise with and to follow up leads from External Sale Executives, e.g. progress visit reports and correspondence. Promote product initiatives and assist in the promotion of designated lines. Maintain the level of product knowledge necessary to influence and develop sales, including identifying training needs and attending product training sessions. Liaise closely with the manufacturer and customer to progress: product availability, delivery times, engineering issues, product quality issues, service-related questions & product development. Develop tools and strategies for the clients to ensure they can recognise the value they are getting. Ensure Supplier escalations are managed appropriately. Create and manage the budget for your client's buyer accounts. Maintain action plans for your Buyers and deliver reports to senior managers. Deliver performance reports to sector managers to ensure standards are withheld. Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes. Facilitate on the job training to ensure your Buyers have excellent knowledge of the system and processes including new functionality. Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure clients are receiving first class Customer Service About you: Excellent interpersonal and negotiation skills Excellent organizational skills and attention to detail Self-motivated and flexible with the ability to work on own initiative. Strong analytical and problem-solving skills Ability to function well in a high-paced and, at times, stressful environment. Proficient with Microsoft Office Suite or related software Technical skills/practical thinker with a strong sales focus Knowledge or experience of working with heating and ventilation systems. Account Management or previous sales experience. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment - or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
This is a fantastic opportunity for a SAP ByDesign Supply Chain Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. * Candidates must be able to work in the UK without restrictions.* Role Info: SAP ByDesign Supply Chain Consultant UK Remote/Occasional Visits to Office and Client Sites as Required £65,000 per annum Plus Full Benefits Package Permanent - Full Time Reporting to: UK SAP ByDesign Team Lead Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As SAP ByDesign Supply Chain Consultant, you will be responsible for working day-to-day with a team of Managed Service Support Consultants delivering services to a wide range of UK clients, plus some global clients. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as collaborate with other functional and technical consultants, within the UK Managed Services Team. This role will be remote, with some travel to offices and customer sites, on occasion. To succeed in this role, you will be able to encourage effective team working by seeking input from team members and support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements. Your Day-to-Day Responsibilities will include: + Answering customer service requests in a timely fashion + Answering frequently asked questions + Answering customer service requests by demonstrating solutions with online screen sharing tools + Contacting and escalating to SAP support in relation to customer service requests + Creating basic reports for customers + Identifying chargeable activities with appropriate follow up internally/externally + Developing professional and technical knowledge + Performing data migration services to assist with extensions to original implementations + Performing fine-tuning activities to assist with implementations and Service Requests + Performing data cleansing services + Performing data entry services About you: + Deep knowledge and understanding of SAP ByDesign + Expert knowledge in Supply Chain ByDesign functions + Excellent design, configuration and testing of specific core functional modules + High level of verbal and written communication skills in English + Documentation skills including functional specifications and test scripts + Able to understand business processes and design appropriate solutions + Track record of full project life cycle and development activities + Demonstrated ability to learn new technologies and skills quickly + Experience with project related activities eg data migration, user support and end user training + Proven experience in a combined customer service handling/functional support role Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
May 02, 2024
Full time
This is a fantastic opportunity for a SAP ByDesign Supply Chain Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. * Candidates must be able to work in the UK without restrictions.* Role Info: SAP ByDesign Supply Chain Consultant UK Remote/Occasional Visits to Office and Client Sites as Required £65,000 per annum Plus Full Benefits Package Permanent - Full Time Reporting to: UK SAP ByDesign Team Lead Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: As SAP ByDesign Supply Chain Consultant, you will be responsible for working day-to-day with a team of Managed Service Support Consultants delivering services to a wide range of UK clients, plus some global clients. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as collaborate with other functional and technical consultants, within the UK Managed Services Team. This role will be remote, with some travel to offices and customer sites, on occasion. To succeed in this role, you will be able to encourage effective team working by seeking input from team members and support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements. Your Day-to-Day Responsibilities will include: + Answering customer service requests in a timely fashion + Answering frequently asked questions + Answering customer service requests by demonstrating solutions with online screen sharing tools + Contacting and escalating to SAP support in relation to customer service requests + Creating basic reports for customers + Identifying chargeable activities with appropriate follow up internally/externally + Developing professional and technical knowledge + Performing data migration services to assist with extensions to original implementations + Performing fine-tuning activities to assist with implementations and Service Requests + Performing data cleansing services + Performing data entry services About you: + Deep knowledge and understanding of SAP ByDesign + Expert knowledge in Supply Chain ByDesign functions + Excellent design, configuration and testing of specific core functional modules + High level of verbal and written communication skills in English + Documentation skills including functional specifications and test scripts + Able to understand business processes and design appropriate solutions + Track record of full project life cycle and development activities + Demonstrated ability to learn new technologies and skills quickly + Experience with project related activities eg data migration, user support and end user training + Proven experience in a combined customer service handling/functional support role Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Job Role: Junior Storage and Virtualisation Engineer Location: Flexible - Hybrid - Work from Home / Client Sites Salary package: £30-40,000 + bonus + benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider MUST HAVE A UK DRIIVING LICENSE Chapman Tate Associates seeks a Junior Storage and Virtualisation Engineer to join this leading IT MSP that deliver a range of services and solutions around Cloud Computing, IT Managed Services, Storage/Backup Solutions, Unified Communications and Cyber Security. Working and supporting a varied range of customers the Storage and Virtualisation Consultant will be responsible for providing specialist support services to a range of customers in a diverse range of industries. Ideally you will have worked with and supported an VMware Solutions (vSphere, ESX) and Storage Solutions around Dell/EMC and HPE. The role will include the following: Design and delivery of IT infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA's Skills and Experience: Proven track record of 3rd line infrastructure support experience Experience supporting the following Infrastructure solutions: VMware 5.5\6.0\6.5\6.7 (Clustered\Multiple site) HP\Cisco UCS\Dell servers Shared SAN Storage Other areas of the role will include: Provide client system administration, support and technical resolution Ensure internal/external processes and procedures are adhered to, in order to maintain consistency and quality of service Ensure runbooks are maintained and kept up to date for all assigned customers Working to customer Service Level Agreements (SLA's) Liaising with 3rd Party support companies Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected Identify issues and help to drive improvements in customer satisfaction Skills and Experience: Essential: Experience working in a engineering and troubleshooting environment Exposure and understanding of IT Principles and technologies Demonstrable strong customer service focus Softer skills will include: Excellent communication skills, both written and verbal Professional appearance, well-mannered and a constructive attitude in all work-related matters Ability to handle multiple tasks and prioritise work to maintain required productivity levels Willingness to research and self-study to keep skills relevant Self-motivated, flexible in approach, enthusiastic team player and independent worker Strong rapport and relationship building skills with internal/external customers Strong personal drive, sense of responsibility and accountability, results driven Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail Enjoys a challenge Excellent opportunity within a thriving business that look after and develop their staff. Apply online now for a quick turnaround.
May 02, 2024
Full time
Job Role: Junior Storage and Virtualisation Engineer Location: Flexible - Hybrid - Work from Home / Client Sites Salary package: £30-40,000 + bonus + benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider MUST HAVE A UK DRIIVING LICENSE Chapman Tate Associates seeks a Junior Storage and Virtualisation Engineer to join this leading IT MSP that deliver a range of services and solutions around Cloud Computing, IT Managed Services, Storage/Backup Solutions, Unified Communications and Cyber Security. Working and supporting a varied range of customers the Storage and Virtualisation Consultant will be responsible for providing specialist support services to a range of customers in a diverse range of industries. Ideally you will have worked with and supported an VMware Solutions (vSphere, ESX) and Storage Solutions around Dell/EMC and HPE. The role will include the following: Design and delivery of IT infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA's Skills and Experience: Proven track record of 3rd line infrastructure support experience Experience supporting the following Infrastructure solutions: VMware 5.5\6.0\6.5\6.7 (Clustered\Multiple site) HP\Cisco UCS\Dell servers Shared SAN Storage Other areas of the role will include: Provide client system administration, support and technical resolution Ensure internal/external processes and procedures are adhered to, in order to maintain consistency and quality of service Ensure runbooks are maintained and kept up to date for all assigned customers Working to customer Service Level Agreements (SLA's) Liaising with 3rd Party support companies Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected Identify issues and help to drive improvements in customer satisfaction Skills and Experience: Essential: Experience working in a engineering and troubleshooting environment Exposure and understanding of IT Principles and technologies Demonstrable strong customer service focus Softer skills will include: Excellent communication skills, both written and verbal Professional appearance, well-mannered and a constructive attitude in all work-related matters Ability to handle multiple tasks and prioritise work to maintain required productivity levels Willingness to research and self-study to keep skills relevant Self-motivated, flexible in approach, enthusiastic team player and independent worker Strong rapport and relationship building skills with internal/external customers Strong personal drive, sense of responsibility and accountability, results driven Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail Enjoys a challenge Excellent opportunity within a thriving business that look after and develop their staff. Apply online now for a quick turnaround.
Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. Design Manager (Senior Electrical Engineer) - London Mission: We are seeking an agile Senior Electrical Engineer to support our Delivery Team at Colt DCS, acting as a project Design Manager and an SME on discipline matters. You will report to the Regional Engineering Manager (UK / EUR) of the Major Builds Delivery Team in Colt DCS and will be based in the UK with a focus on out London portfolio. You will play a leading role in the delivery of a multi-disciplinary design, managing external engineering consultants and contractors to meet programme, design and budget for the successful delivery of the project and to achieve cost effective and resilient infrastructures in line with Colt's Global design standards. The successful candidate must take an agile approach to design, cost and programme & project management always, providing solutions to potential issues and having a direct input to the business performance, ensuring that we, as a team, deliver on time and on budget, every time. You must have the 'outside of the box' thinking mentality when reacting to design and site-specific project issues that hamper the project design or overall programme delivery, working alongside key business stakeholders to ensure we stay customer focussed on all times. Outcomes: You should manage the Design Programme to ensure on time creation and review of Employers Requirements (ER's), tender information and design documentation issued for planning and Construction. You will be required to steer and guide and challenge the external Design Consultants and Contractors when required taking a 'Trust but Verify' approach, to ensure they deliver a design to meet the requirements of the Design Brief, periodically assessing and evaluating all project related design decisions presented by consultants and contractors with support if required from Senior DCS staff. You will apply a commercial approach in all aspects of the work including design engineering and construction, working with other engineering functions, Procurement and Delivery to ensure that the procurement of all items is conducted on the most cost-effective basis to drive reduction in costs, maximise our speed to Market, while obtaining the lowest PUE values that meet Colt's sustainability and environmental targets. The Design Manager will be required to analyse, review and comment on design proposals, specifications, manuals, and other data submitted for Colt DCS review on BIM 360 Platform and to evaluate the feasibility, cost, and maintenance requirements of designs or applications; you will also actively participate to the team workload to ensure that all project documentation internal governance approvals are completed in a detailed and timely fashion. As a Senior Electrical Engineer, you will also participate in project Commissioning activities and, when requested, support and advise the Global Head of Electrical Engineering on lessons learnt from live projects regarding Electrical infrastructure, Sequence of Operations, Equipment selection, as well as participating when requested to study innovative solutions and appraise modern technologies that are available on the market. This is to ensure that Colt DCS remains the market leader with pioneering data centre design, low PUE, and 'future proofing' our Global Reference design (GRD) for any new potential technologies that we may incorporate into the overall design in the near future. You will support the Project managers to drive project programmes/delivery while working closely with the other design engineers and construction teams to ensure milestones and completion dates are met with successful handover to the client on time. You will also work on Sales requests and liaise with customers to develop specific project design requirements, together with senior staff, delivery managers, to deliver first class projects to our customers. The Team: The Delivery Team, reporting to the VP of Real Estate, is formed by in Regional groups of Project Managers, Design Managers/Engineers, Specialists (namely, Security and Commissioning), Cost Managers and Procurement Managers reporting the Regional Head of Delivery. The Design Managers are managed by a Regional Engineering Manager, who will assign a Design Manager and a supporting engineer (of opposite discipline) to each project. The Design Managers will interface daily with their peers of the Delivery team, but also with the Development Team, who is responsible for site acquisition, power and connectivity searches, authorities' approval, preparation of the project's Design Brief and Business Plan. The Centre of Excellence/Global Engineering Team, reporting to the Global Director of Design & construction, is instead responsible and owner of the GRD and technically responsible for the equipment procurement and vendors management, ensuring at each stage that the projects are compliant with our standardised design. Our core values are: Agility of a Start-Up Collaborate to perform Value Creation Step Up to Challenges The skills and Expertise Required: The ideal candidate should have robust design management skills, a proven record of accomplishment in Multi-Disciplinary Project delivery and a strong background in all aspects of mission critical systems, with a focus on Electrical engineering. A thorough understanding of site planning and interdependent disciplines, such as civils, structures, architecture, demolition, site enabling works and project delivery processes needed to support our growing fleet of Data Centres, is strongly desired. This person shall be detail-oriented, possess strong organizational skills, and be a self-starter that can excel with little direction. Ownership: Regularly checks with other areas of the business that they and their team are delivering on their part of any activity, working with them to resolve issues to ensure flawless delivery Regularly reviews spend and identifies opportunities to drive down the cost or improve the return on investment of their personal / team's activities Leadership: Looks at industry best practice and current trends/innovations for their role and applies these within Colt - sharing what has worked and what has not (and why) with others who hold similar roles within the business. Understands cultural differences and utilises this understanding to ensure the successful completion of a task Teamwork: Proactively requests other team member's views and opinions; using this feedback to improve personal performance Identifies areas where relationships between the team and its stakeholders are not working effectively; making well-considered recommendations on suggestions for improvement - implements agreed actions. Takes action to maintain morale and productivity of geographically distributed teams. Technical Knowledge: Previous experience of working in a MEP data centre design role within mission critical facilities with design experience with all the following: Generators, and Transformers MV and LV Switch Gear Lighting, Fire systems and Security BMS Proficient knowledge of Mechanical Engineering principles General knowledge of CSA (Civils, Structural, Architectural) disciplines principles Minimum Bachelor's degree in Electrical Engineering Excellent written and Verbal English skills. Who we are: Colt Data Centre Services provide true service and operational excellence in the sustainable design, build, delivery and operational management of hyperscale data centres across Europe and the APAC. We provide data centre solutions to hyperscale and large enterprise customers across 15 state of the art carrier neutral data centres spanning 9 cities. Our Hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business, knowing that their data centre strategy is ready for the demands of tomorrow. We have over 25 years of experience in the industry, delivering on our vision of being the most trusted and customer centric data centre operator in the market. We put environmental awareness at the heart of everything we do because we know it's the right thing to do for our planet. That's why we're taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey . click apply for full job details
May 01, 2024
Full time
Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities. Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard. Design Manager (Senior Electrical Engineer) - London Mission: We are seeking an agile Senior Electrical Engineer to support our Delivery Team at Colt DCS, acting as a project Design Manager and an SME on discipline matters. You will report to the Regional Engineering Manager (UK / EUR) of the Major Builds Delivery Team in Colt DCS and will be based in the UK with a focus on out London portfolio. You will play a leading role in the delivery of a multi-disciplinary design, managing external engineering consultants and contractors to meet programme, design and budget for the successful delivery of the project and to achieve cost effective and resilient infrastructures in line with Colt's Global design standards. The successful candidate must take an agile approach to design, cost and programme & project management always, providing solutions to potential issues and having a direct input to the business performance, ensuring that we, as a team, deliver on time and on budget, every time. You must have the 'outside of the box' thinking mentality when reacting to design and site-specific project issues that hamper the project design or overall programme delivery, working alongside key business stakeholders to ensure we stay customer focussed on all times. Outcomes: You should manage the Design Programme to ensure on time creation and review of Employers Requirements (ER's), tender information and design documentation issued for planning and Construction. You will be required to steer and guide and challenge the external Design Consultants and Contractors when required taking a 'Trust but Verify' approach, to ensure they deliver a design to meet the requirements of the Design Brief, periodically assessing and evaluating all project related design decisions presented by consultants and contractors with support if required from Senior DCS staff. You will apply a commercial approach in all aspects of the work including design engineering and construction, working with other engineering functions, Procurement and Delivery to ensure that the procurement of all items is conducted on the most cost-effective basis to drive reduction in costs, maximise our speed to Market, while obtaining the lowest PUE values that meet Colt's sustainability and environmental targets. The Design Manager will be required to analyse, review and comment on design proposals, specifications, manuals, and other data submitted for Colt DCS review on BIM 360 Platform and to evaluate the feasibility, cost, and maintenance requirements of designs or applications; you will also actively participate to the team workload to ensure that all project documentation internal governance approvals are completed in a detailed and timely fashion. As a Senior Electrical Engineer, you will also participate in project Commissioning activities and, when requested, support and advise the Global Head of Electrical Engineering on lessons learnt from live projects regarding Electrical infrastructure, Sequence of Operations, Equipment selection, as well as participating when requested to study innovative solutions and appraise modern technologies that are available on the market. This is to ensure that Colt DCS remains the market leader with pioneering data centre design, low PUE, and 'future proofing' our Global Reference design (GRD) for any new potential technologies that we may incorporate into the overall design in the near future. You will support the Project managers to drive project programmes/delivery while working closely with the other design engineers and construction teams to ensure milestones and completion dates are met with successful handover to the client on time. You will also work on Sales requests and liaise with customers to develop specific project design requirements, together with senior staff, delivery managers, to deliver first class projects to our customers. The Team: The Delivery Team, reporting to the VP of Real Estate, is formed by in Regional groups of Project Managers, Design Managers/Engineers, Specialists (namely, Security and Commissioning), Cost Managers and Procurement Managers reporting the Regional Head of Delivery. The Design Managers are managed by a Regional Engineering Manager, who will assign a Design Manager and a supporting engineer (of opposite discipline) to each project. The Design Managers will interface daily with their peers of the Delivery team, but also with the Development Team, who is responsible for site acquisition, power and connectivity searches, authorities' approval, preparation of the project's Design Brief and Business Plan. The Centre of Excellence/Global Engineering Team, reporting to the Global Director of Design & construction, is instead responsible and owner of the GRD and technically responsible for the equipment procurement and vendors management, ensuring at each stage that the projects are compliant with our standardised design. Our core values are: Agility of a Start-Up Collaborate to perform Value Creation Step Up to Challenges The skills and Expertise Required: The ideal candidate should have robust design management skills, a proven record of accomplishment in Multi-Disciplinary Project delivery and a strong background in all aspects of mission critical systems, with a focus on Electrical engineering. A thorough understanding of site planning and interdependent disciplines, such as civils, structures, architecture, demolition, site enabling works and project delivery processes needed to support our growing fleet of Data Centres, is strongly desired. This person shall be detail-oriented, possess strong organizational skills, and be a self-starter that can excel with little direction. Ownership: Regularly checks with other areas of the business that they and their team are delivering on their part of any activity, working with them to resolve issues to ensure flawless delivery Regularly reviews spend and identifies opportunities to drive down the cost or improve the return on investment of their personal / team's activities Leadership: Looks at industry best practice and current trends/innovations for their role and applies these within Colt - sharing what has worked and what has not (and why) with others who hold similar roles within the business. Understands cultural differences and utilises this understanding to ensure the successful completion of a task Teamwork: Proactively requests other team member's views and opinions; using this feedback to improve personal performance Identifies areas where relationships between the team and its stakeholders are not working effectively; making well-considered recommendations on suggestions for improvement - implements agreed actions. Takes action to maintain morale and productivity of geographically distributed teams. Technical Knowledge: Previous experience of working in a MEP data centre design role within mission critical facilities with design experience with all the following: Generators, and Transformers MV and LV Switch Gear Lighting, Fire systems and Security BMS Proficient knowledge of Mechanical Engineering principles General knowledge of CSA (Civils, Structural, Architectural) disciplines principles Minimum Bachelor's degree in Electrical Engineering Excellent written and Verbal English skills. Who we are: Colt Data Centre Services provide true service and operational excellence in the sustainable design, build, delivery and operational management of hyperscale data centres across Europe and the APAC. We provide data centre solutions to hyperscale and large enterprise customers across 15 state of the art carrier neutral data centres spanning 9 cities. Our Hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business, knowing that their data centre strategy is ready for the demands of tomorrow. We have over 25 years of experience in the industry, delivering on our vision of being the most trusted and customer centric data centre operator in the market. We put environmental awareness at the heart of everything we do because we know it's the right thing to do for our planet. That's why we're taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey . click apply for full job details
IT Sales Administrator Potterne, Devizes Full Time; although part time & school hours options available £25,000 per annum Oakford is a substantial Cloud and Managed IT Service Provider supplying technical services from our bases in Wiltshire and Dorset. We are looking for a number of friendly new faces to join our growing team of 70 professionals. We are among the Elite in our industry and pride ourselves on our integrity, knowledge and experience. We have a great reputation and are consistently growing our business and we have seen no impact from the current economic climate. We are already the largest provider of services in this geography but are looking to improve our support and relationships with these accounts while growing more business in the area. The successful candidate will work with a high degree of autonomy within a small team. While self-sufficient, the candidate will need to be aware of the skills of other team members and use them when required, while at the same time being available to assist in his or her area of greatest expertise when requested to do so by other team members. We offer great opportunities to learn new skills and with our sound growth the prospects for career advancement are excellent. The Sales Administrator role works closely with the Sales, Project, Production and Finance teams to be the central point of contact for quotes, sales order processing and delivery schedules for both internal colleagues and customers. The primary purpose of the role is to manage the full internal sales process on behalf of the sales team and to be the first point of contact for sales order queries, passing specialist queries to the right person and/or requesting and collating the required information to respond directly. Are you the right person for the job? In order to apply for this role, you must have the following experience A commercial awareness of the benefits of common business technologies is expected knowing how to spot opportunities and pass them to account management for handling Excellent communication skills, suitable for talking with customers from all levels of an organisation, are essential Experience with Microsoft Word and Excel as well as research via the Internet Confident use of email communication via Microsoft Outlook A positive, happy and confident approach to work What will your role look like? Help to maintain a mutually beneficial and positive working relationship with customers Provide a slick and informative sales order process for both colleagues and customers to experience Work with the business development manager to ensure the company is completing profitable business transactions Conduct regular market research for competitive products Work closely with the Oakford finance team and suppliers to ensure the correct delivery expectations are set for clients and colleagues Be a positive first point of contact for all sales, delivery and return enquiries from customers and colleagues. Maintain ownership of any challenges, keeping customers informed throughout the resolution process. Manage schedules of consultants Manage contract renewals with customers Assist with the organisation of internal and client projects What can you expect in return? 24 days paid holiday + Bank Holidays (rising with length of service) Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Employment anniversary awards Company funded social events Laptop and mobile phone Company contributory pension scheme What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
May 01, 2024
Full time
IT Sales Administrator Potterne, Devizes Full Time; although part time & school hours options available £25,000 per annum Oakford is a substantial Cloud and Managed IT Service Provider supplying technical services from our bases in Wiltshire and Dorset. We are looking for a number of friendly new faces to join our growing team of 70 professionals. We are among the Elite in our industry and pride ourselves on our integrity, knowledge and experience. We have a great reputation and are consistently growing our business and we have seen no impact from the current economic climate. We are already the largest provider of services in this geography but are looking to improve our support and relationships with these accounts while growing more business in the area. The successful candidate will work with a high degree of autonomy within a small team. While self-sufficient, the candidate will need to be aware of the skills of other team members and use them when required, while at the same time being available to assist in his or her area of greatest expertise when requested to do so by other team members. We offer great opportunities to learn new skills and with our sound growth the prospects for career advancement are excellent. The Sales Administrator role works closely with the Sales, Project, Production and Finance teams to be the central point of contact for quotes, sales order processing and delivery schedules for both internal colleagues and customers. The primary purpose of the role is to manage the full internal sales process on behalf of the sales team and to be the first point of contact for sales order queries, passing specialist queries to the right person and/or requesting and collating the required information to respond directly. Are you the right person for the job? In order to apply for this role, you must have the following experience A commercial awareness of the benefits of common business technologies is expected knowing how to spot opportunities and pass them to account management for handling Excellent communication skills, suitable for talking with customers from all levels of an organisation, are essential Experience with Microsoft Word and Excel as well as research via the Internet Confident use of email communication via Microsoft Outlook A positive, happy and confident approach to work What will your role look like? Help to maintain a mutually beneficial and positive working relationship with customers Provide a slick and informative sales order process for both colleagues and customers to experience Work with the business development manager to ensure the company is completing profitable business transactions Conduct regular market research for competitive products Work closely with the Oakford finance team and suppliers to ensure the correct delivery expectations are set for clients and colleagues Be a positive first point of contact for all sales, delivery and return enquiries from customers and colleagues. Maintain ownership of any challenges, keeping customers informed throughout the resolution process. Manage schedules of consultants Manage contract renewals with customers Assist with the organisation of internal and client projects What can you expect in return? 24 days paid holiday + Bank Holidays (rising with length of service) Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Employment anniversary awards Company funded social events Laptop and mobile phone Company contributory pension scheme What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
About the role As a Managing Implementation Consultant you'll be responsible for leading, coaching and delivering implementation and consultancy activities for Zellis customers on multiple aspects of their solutions or services delivery. You'll be a subject matter expert in Zellis processes and solutions and must have excellent stakeholder management and relationship building skills. You may lead delivery directly or will work closely with the Project or Programme Manager and other Implementation Consultants. As well as this, you'll manage a pool of Consultants and be instrumental in supporting, coaching and mentoring them to support their skills and career development. This role may require regular travel, often overnight or for extended periods of time, both to customer locations and Zellis or partner offices. In this role your key responsibilities will include: Acting as a good practice advisor, coach and subject matter expert on industry leading processes and Zellis range of solutions and services. Delivery of tasks against the agreed project plan and scope, following the Zellis standard project implementation methodology. Completing testing of any deliverables or supporting activities assigned to you as part of the implementation plan to the highest level of quality and, where agreed, in line with all acceptance criteria. Supporting the Project or Programme Manager in facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place, including successful transition into live operations. Anticipating and managing ongoing risks and issues (including mitigation and resolution), and ensuring that they are escalated to the implementation Project or Programme Manager (or Zellis senior leader) in a timely fashion. Acting as a coach and mentor to other Consultants to help develop their skills and career development paths, including performance management of individuals and managing against team KPIs and objectives (i.e. engagement, chargeability, recruitment, lead times etc). Proactively and reactively resourcing delivery against the required customer demand, including looking ahead at demand to build and scale the team to meeting revenue, chargeability and lead time targets. Maintaining and enhancing the implementation asset library and continuing to drive continuous improvement activities to improve service, skills and customer satisfaction levels. Skills & experience Experience delivering on medium-large scale implementation, software, advisory or managed services within HR & Payroll for customers with medium-large scale employee volumes (over 10,000 EEs and £300k budgets). Expertise in core skills, and proficient in wider range of technical skills, including main feature functions, setup and configuration in ResourceLink, MyView and Zellis HCM Cloud; ZIP APIs, connectors and integration methods, system & health reviews. Expertise at data migration and loading for complex data structures; Expertise at master data and payroll reconciliation for complex employee payroll data, gross-to-net calculations and associated outputs. Proficiency in relevant technical skills (e.g. solution design and troubleshooting standard pay element formulae, service conditions, leave management schemes, etc). Overseeing self and others; plans, schedules and delivers work to meet given objectives, outcomes and KPIs. Determines, applies and advises appropriate methods, tools, applications and processes (leading continuous improvement of standard operating processes). Partners, consults and facilitates appropriate collaboration between senior stakeholders, including C-Suite level (internally and externally). Follows an expert approach to identifying and resolving business and reputationally impacting risks and issues. Owns root cause analysis for risks and issues. Acts as a point of escalation, managing difficult conversations for senior stakeholders, including C-Suite level. Defining, alongside the Service Line leads, the approach and playbook to problem resolution and solution design. This role will have people leadership skills, including: Managing people performance, development and retention risks. Proactively cascading knowledge; Consuming new product / service capabilities in teams. Managing resource chargeability. Driving team to achieve targets, including SLAs, KPIs and successful outcomes. Owning and driving team eNPS. Leading multi-disciplinary teams, including outside of knowledge expertise. Taking the initiative in identifying your own and supporting team members appropriate development opportunities. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: - A competitive base salary, plus cash car allowance. - 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. - Private medical insurance. - Life assurance 4x salary. - Enhanced pension scheme with company contributions up to 8.5%. - A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
May 01, 2024
Full time
About the role As a Managing Implementation Consultant you'll be responsible for leading, coaching and delivering implementation and consultancy activities for Zellis customers on multiple aspects of their solutions or services delivery. You'll be a subject matter expert in Zellis processes and solutions and must have excellent stakeholder management and relationship building skills. You may lead delivery directly or will work closely with the Project or Programme Manager and other Implementation Consultants. As well as this, you'll manage a pool of Consultants and be instrumental in supporting, coaching and mentoring them to support their skills and career development. This role may require regular travel, often overnight or for extended periods of time, both to customer locations and Zellis or partner offices. In this role your key responsibilities will include: Acting as a good practice advisor, coach and subject matter expert on industry leading processes and Zellis range of solutions and services. Delivery of tasks against the agreed project plan and scope, following the Zellis standard project implementation methodology. Completing testing of any deliverables or supporting activities assigned to you as part of the implementation plan to the highest level of quality and, where agreed, in line with all acceptance criteria. Supporting the Project or Programme Manager in facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place, including successful transition into live operations. Anticipating and managing ongoing risks and issues (including mitigation and resolution), and ensuring that they are escalated to the implementation Project or Programme Manager (or Zellis senior leader) in a timely fashion. Acting as a coach and mentor to other Consultants to help develop their skills and career development paths, including performance management of individuals and managing against team KPIs and objectives (i.e. engagement, chargeability, recruitment, lead times etc). Proactively and reactively resourcing delivery against the required customer demand, including looking ahead at demand to build and scale the team to meeting revenue, chargeability and lead time targets. Maintaining and enhancing the implementation asset library and continuing to drive continuous improvement activities to improve service, skills and customer satisfaction levels. Skills & experience Experience delivering on medium-large scale implementation, software, advisory or managed services within HR & Payroll for customers with medium-large scale employee volumes (over 10,000 EEs and £300k budgets). Expertise in core skills, and proficient in wider range of technical skills, including main feature functions, setup and configuration in ResourceLink, MyView and Zellis HCM Cloud; ZIP APIs, connectors and integration methods, system & health reviews. Expertise at data migration and loading for complex data structures; Expertise at master data and payroll reconciliation for complex employee payroll data, gross-to-net calculations and associated outputs. Proficiency in relevant technical skills (e.g. solution design and troubleshooting standard pay element formulae, service conditions, leave management schemes, etc). Overseeing self and others; plans, schedules and delivers work to meet given objectives, outcomes and KPIs. Determines, applies and advises appropriate methods, tools, applications and processes (leading continuous improvement of standard operating processes). Partners, consults and facilitates appropriate collaboration between senior stakeholders, including C-Suite level (internally and externally). Follows an expert approach to identifying and resolving business and reputationally impacting risks and issues. Owns root cause analysis for risks and issues. Acts as a point of escalation, managing difficult conversations for senior stakeholders, including C-Suite level. Defining, alongside the Service Line leads, the approach and playbook to problem resolution and solution design. This role will have people leadership skills, including: Managing people performance, development and retention risks. Proactively cascading knowledge; Consuming new product / service capabilities in teams. Managing resource chargeability. Driving team to achieve targets, including SLAs, KPIs and successful outcomes. Owning and driving team eNPS. Leading multi-disciplinary teams, including outside of knowledge expertise. Taking the initiative in identifying your own and supporting team members appropriate development opportunities. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: - A competitive base salary, plus cash car allowance. - 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. - Private medical insurance. - Life assurance 4x salary. - Enhanced pension scheme with company contributions up to 8.5%. - A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Red Recruitment is recruiting an IT Graduate to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. The ideal candidate will be a recent university or college graduate, with an interest in IT. You should also want to kick start your career within IT. This position is based in North Bristol and the salary is between 22,000 and 25,000 per annum. Benefits and Package for an IT Graduate: Salary: 22,000 - 25,000 per annum Hours: 37.5 hours per week Contract Type: Permanent Location: Bristol Flexible working Career development opportunities Extensive training Fun social events Great work life balance Great office culture Role specific qualifications Free Friday lunch, breakfast, drinks fridge, pick n mix 25 days annual leave + bank holidays Key Responsibilities of an IT Graduate: Observing, training and understanding the various roles within the business Learning the different routes you can take with your career (1st Line/2nd Line Technical Analyst, Technical Consultant, Project Consultant, Implementation Consultant, Client Experience Manager) Willing to learn about all the IT roles available Creating a development plan with the business to help you achieve your career goals Key Skills and Experience of an IT Graduate: You must be a Graduate or a university leaver looking to get into IT You should have an interest in IT Logical and skilled in problem-solving is required You must be driven and motivated to succeed Excellent time management, organisational and communication skills is required A valid UK driving license is desirable If you are a university or college graduate and are looking to get into IT, this role may be for you! Please apply now! Red Recruitment (Agency)
May 01, 2024
Full time
Red Recruitment is recruiting an IT Graduate to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. The ideal candidate will be a recent university or college graduate, with an interest in IT. You should also want to kick start your career within IT. This position is based in North Bristol and the salary is between 22,000 and 25,000 per annum. Benefits and Package for an IT Graduate: Salary: 22,000 - 25,000 per annum Hours: 37.5 hours per week Contract Type: Permanent Location: Bristol Flexible working Career development opportunities Extensive training Fun social events Great work life balance Great office culture Role specific qualifications Free Friday lunch, breakfast, drinks fridge, pick n mix 25 days annual leave + bank holidays Key Responsibilities of an IT Graduate: Observing, training and understanding the various roles within the business Learning the different routes you can take with your career (1st Line/2nd Line Technical Analyst, Technical Consultant, Project Consultant, Implementation Consultant, Client Experience Manager) Willing to learn about all the IT roles available Creating a development plan with the business to help you achieve your career goals Key Skills and Experience of an IT Graduate: You must be a Graduate or a university leaver looking to get into IT You should have an interest in IT Logical and skilled in problem-solving is required You must be driven and motivated to succeed Excellent time management, organisational and communication skills is required A valid UK driving license is desirable If you are a university or college graduate and are looking to get into IT, this role may be for you! Please apply now! Red Recruitment (Agency)
Red Recruitment is recruiting an IT Solutions Consultant to join our client that provides cybersecurity, communications, and technology-managed services. This role is to join an experienced team as the client looks to expand this department, the role will primarily be to work alongside the sales team to develop IT strategy for the client base. The salary for this position is 45,000 - 55,000 per annum and also includes a 5,000 bonus as well as a car allowance. Benefits and Package for an IT Solutions Consultant: Salary: 45,000 - 55,000 per annum + 5,000 bonus Hours: Monday - Friday, 9am - 5pm Contract Type: Permanent Location: Remote anywhere in the UK with occasional travel to the local office Car allowance 25 days holiday (rising to 28 days after 3 years service) Enhanced Maternity & Paternity Pay Salary Sacrifice Pension Scheme Salary Sacrifice Cycle to work Scheme Salary Sacrifice Electric Car Scheme Private Medical Insurance (After completion of the probation period) Key Responsibilities of an IT Solutions Consultant: Responding to sales and prospects' technical requests in a timely manner Acting as a conduit between the Sales teams, collaborating on projects Liaising with the technical services, delivery and project management teams throughout the design phase Providing product demonstrations and basic POC to meet customer requirements Providing a strategy and roadmap to meet the client's growing requirements Key Skills and Experience of an IT Solutions Consultant: Previous experience working in an MSP environment in either a Presales, Engineer, or Architect role (ideally 3 years experience in a similar role) Microsoft certifications desirable Good knowledge of IT technologies (some include but are not limited to, Microsoft, HP Enterprise, Datto and Veeam backup portfolio, Sophos, Carbon Black, WatchGuard) You should have a commercially focused approach when speaking to clients whilst maintaining the correct technical standards Previous experience of creating technical documentation for the purpose of education customers If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
May 01, 2024
Full time
Red Recruitment is recruiting an IT Solutions Consultant to join our client that provides cybersecurity, communications, and technology-managed services. This role is to join an experienced team as the client looks to expand this department, the role will primarily be to work alongside the sales team to develop IT strategy for the client base. The salary for this position is 45,000 - 55,000 per annum and also includes a 5,000 bonus as well as a car allowance. Benefits and Package for an IT Solutions Consultant: Salary: 45,000 - 55,000 per annum + 5,000 bonus Hours: Monday - Friday, 9am - 5pm Contract Type: Permanent Location: Remote anywhere in the UK with occasional travel to the local office Car allowance 25 days holiday (rising to 28 days after 3 years service) Enhanced Maternity & Paternity Pay Salary Sacrifice Pension Scheme Salary Sacrifice Cycle to work Scheme Salary Sacrifice Electric Car Scheme Private Medical Insurance (After completion of the probation period) Key Responsibilities of an IT Solutions Consultant: Responding to sales and prospects' technical requests in a timely manner Acting as a conduit between the Sales teams, collaborating on projects Liaising with the technical services, delivery and project management teams throughout the design phase Providing product demonstrations and basic POC to meet customer requirements Providing a strategy and roadmap to meet the client's growing requirements Key Skills and Experience of an IT Solutions Consultant: Previous experience working in an MSP environment in either a Presales, Engineer, or Architect role (ideally 3 years experience in a similar role) Microsoft certifications desirable Good knowledge of IT technologies (some include but are not limited to, Microsoft, HP Enterprise, Datto and Veeam backup portfolio, Sophos, Carbon Black, WatchGuard) You should have a commercially focused approach when speaking to clients whilst maintaining the correct technical standards Previous experience of creating technical documentation for the purpose of education customers If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
Graduate AWS Cloud Consultant About Storm Reply: Storm Reply is the Reply Group company specialised in the design and implementation of innovative Cloud-based solutions and services. Through consolidated expertise and many years of experience in the creation and management of Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS) Cloud solutions, Storm Reply supports important companies in Europe and all over the world in the implementation of Cloud-based systems and applications. Storm Reply is Amazon Web Services Premier Consulting Partner since 2014, one of the best Amazon Partners in the world, and one of the few companies to have so many different competencies attested by AWS: Financial Services, Security, Machine Learning, SaaS, Data & Analytics, DevOps, Industrial Software, IoT, Migration, Oracle. Storm Reply is also a partner for AWS Managed Service Provider program since 2013 and AWS Well-Architected program since 2018. Role overview: As a Graduate AWS Cloud Consultant, you will work within a team of cloud specialists building highly resilient, scalable and performant cloud solutions based on Amazon Web Services. You'll love our extensive training and learning opportunities including AWS cloud certifications. Reply encourages career growth and will give you the tools and guidance to achieve subject matter expertise as well as management capabilities. Responsibilities: Build and manage our customers' cloud environments to enable application deployments based on AWS Engineer solutions on cloud platforms using Infrastructure As Code methods (e.g. Terraform) Integrate, configure, deploy and manage centrally provided common cloud services (e.g. IAM, networking, logging, Operating systems, Containers) Ensure compliance with Security and Operational risk standards (e.g. Network, Firewall, OS, Logging, Monitoring, Availability, Resiliency) Build and support continuous integration (CI), continuous delivery (CD) and continuous testing activities About the candidate: A Bachelor's degree (2.1 or higher) is required in IT, Computer Science or in a Technology-related field Excellent communications skills and an ability to communicate with impact as a consultant A passion for technology and a strong interest in becoming a cloud specialist Flexibility regarding local and international travelling Desired programming language skills - One of: Python, Java, C#, .NET, C / C++, Go Desired Server knowledge skills - One of: CentOS (Other Linux flavours as well), Redhat, Shell Scripting Reply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
May 01, 2024
Full time
Graduate AWS Cloud Consultant About Storm Reply: Storm Reply is the Reply Group company specialised in the design and implementation of innovative Cloud-based solutions and services. Through consolidated expertise and many years of experience in the creation and management of Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS) Cloud solutions, Storm Reply supports important companies in Europe and all over the world in the implementation of Cloud-based systems and applications. Storm Reply is Amazon Web Services Premier Consulting Partner since 2014, one of the best Amazon Partners in the world, and one of the few companies to have so many different competencies attested by AWS: Financial Services, Security, Machine Learning, SaaS, Data & Analytics, DevOps, Industrial Software, IoT, Migration, Oracle. Storm Reply is also a partner for AWS Managed Service Provider program since 2013 and AWS Well-Architected program since 2018. Role overview: As a Graduate AWS Cloud Consultant, you will work within a team of cloud specialists building highly resilient, scalable and performant cloud solutions based on Amazon Web Services. You'll love our extensive training and learning opportunities including AWS cloud certifications. Reply encourages career growth and will give you the tools and guidance to achieve subject matter expertise as well as management capabilities. Responsibilities: Build and manage our customers' cloud environments to enable application deployments based on AWS Engineer solutions on cloud platforms using Infrastructure As Code methods (e.g. Terraform) Integrate, configure, deploy and manage centrally provided common cloud services (e.g. IAM, networking, logging, Operating systems, Containers) Ensure compliance with Security and Operational risk standards (e.g. Network, Firewall, OS, Logging, Monitoring, Availability, Resiliency) Build and support continuous integration (CI), continuous delivery (CD) and continuous testing activities About the candidate: A Bachelor's degree (2.1 or higher) is required in IT, Computer Science or in a Technology-related field Excellent communications skills and an ability to communicate with impact as a consultant A passion for technology and a strong interest in becoming a cloud specialist Flexibility regarding local and international travelling Desired programming language skills - One of: Python, Java, C#, .NET, C / C++, Go Desired Server knowledge skills - One of: CentOS (Other Linux flavours as well), Redhat, Shell Scripting Reply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
Fractional Chief Digital Information Officers - UK Digital Hub What is the Agile Talent Community? The Agile Talent Community is a network of contract professionals given the opportunity to work with our clients on a project-by-project basis and provided with strong support and development opportunities offered by Grant Thornton. You'll get the freedom and advice to work in a way that suits you, that is compliant, and be able to choose the projects you take on, allowing you the independence to manage your time more effectively. The Agile Talent Community reflects the same values that sit at the heart of Grant Thornton: a commitment to diversity and inclusion, a client centric, quality driven ethos and a fundamental care for our people and doing what's right, ahead of what's easy. Joining us in Central Client Services & UK Digital Hub Team For our client facing teams to be successful it is important that we have an excellent support structure. Our Central Client Services teams comprise of skilled experts who can advise and support our business with their day-to-day needs. We work collaboratively and our roles have a tremendous impact on our business's customer experience. We support our business in ensuring they have the right talent in their teams, provide training and support to our employees. We help our business to be resilient, strategic, act ethically and we ensure it has the tools it needs to meet client demands. Some of these services includes a world class technical support, marketing & business development team, HR, resourcing, and well-being support. Our internal client support teams are invaluable in the smooth running of our business and provide a quality client and people experience. The UK Digital Hub team is formed of specialists that work across all areas of Grant Thornton helping the service lines to develop their own digital solutions and manage digital change in the service of our clients to ensure that all work is delivered to a high standard. Skills we're looking for : Consultants who have operated as Chief Digital Information Officers (CDIO) for five years or more, during which time they will have: Operated at C-Suite level. Aligned stakeholders to the vision, strategy and plans for Digital, Data and Technology transformation. Developed and secured board support for an organisations' Digital Transformation strategy. Developed business cases that secured investment in transformation programs and projects. Initiated and had accountability for Digital programs and projects, including a significant cloud migration programme. Led Enterprise Architecture (EA) definition initiatives ensuring Data, Applications and Technology domains align to the Business. Overseen Design Authority arrangements ensuring that Products, Solutions, and services align to Policies, Principles and Standards. Led and managed large multi-disciplinary teams of technical experts. P&L accountability for significant revenue (run) and capital (build) budgets. Been responsible for the development of Digital (software) Products that satisfy the needs of the business as articulated by the Product Manager. Run an efficient and effective IT Service Management service, where value has been optimised and service users were delighted. Secured ISO27001 accreditation for an organisation. What's in it for you ? Opportunity: Once you become part of the Agile Talent Community, you will be exposed to a variety of short-term or long-term projects within our Actuarial & Insurance Consulting team enabling you to deliver exceptional service to our clients and help communities and businesses flourish. On top of that, you will be able to continue growing your skillset, building up your experience and network of business connections all whilst working alongside the Grant Thornton's team of experts. This position also gives you the flexibility to work from anywhere in the UK with occasional travel required to our London office once the restrictions ease fully. Development: We believe our success is intrinsically linked to yours and will provide necessary training and support whether you're on a project or not. From helping you navigate incoming regulation for freelancers to providing dedicated points of contact and offering training, we will always be there to support, advise and help you develop. Independence: A project focus lets you take on work as and when you want. The projects themselves will generally be full time, but this control allows you to create room around them for other priorities. We know you will need scope to pursue other interests whether personal or professional. The Agile Talent Community provides you that space without restriction. Everyday inclusion Our ambition is that we are fully inclusive every day. This means that our working environment is one where everyone's experience is important. Where people are treated fairly, and everyone has equal access to opportunities and where everyone feels safe to be themselves. We want to create a culture where it's okay to ask questions and to understand more about different perspectives, so that we continuously educate and inform each other. How to join You'll first apply through our application website. We'll ask you for your CV and some basic details. If your skills match what we are looking for, one of our recruiters will get in touch and walk you through the interview process. If there's interest to continue, we'll invite you to an interview with some of our key business leads. If successful, the final step will be to complete the onboarding process and background checks. We strive to ensure all our information, products, and services are accessible to everyone. If you need any adjustments to our processes to help you apply for our roles, please get in touch with the Agile Talent Team to discuss: Please take a look at what some of our current contractors have to say: Please feel free to reach out to Alexander Reade to discuss the Agile Talent Community prior to applying should you have any questions at who will be happy to help.
May 01, 2024
Full time
Fractional Chief Digital Information Officers - UK Digital Hub What is the Agile Talent Community? The Agile Talent Community is a network of contract professionals given the opportunity to work with our clients on a project-by-project basis and provided with strong support and development opportunities offered by Grant Thornton. You'll get the freedom and advice to work in a way that suits you, that is compliant, and be able to choose the projects you take on, allowing you the independence to manage your time more effectively. The Agile Talent Community reflects the same values that sit at the heart of Grant Thornton: a commitment to diversity and inclusion, a client centric, quality driven ethos and a fundamental care for our people and doing what's right, ahead of what's easy. Joining us in Central Client Services & UK Digital Hub Team For our client facing teams to be successful it is important that we have an excellent support structure. Our Central Client Services teams comprise of skilled experts who can advise and support our business with their day-to-day needs. We work collaboratively and our roles have a tremendous impact on our business's customer experience. We support our business in ensuring they have the right talent in their teams, provide training and support to our employees. We help our business to be resilient, strategic, act ethically and we ensure it has the tools it needs to meet client demands. Some of these services includes a world class technical support, marketing & business development team, HR, resourcing, and well-being support. Our internal client support teams are invaluable in the smooth running of our business and provide a quality client and people experience. The UK Digital Hub team is formed of specialists that work across all areas of Grant Thornton helping the service lines to develop their own digital solutions and manage digital change in the service of our clients to ensure that all work is delivered to a high standard. Skills we're looking for : Consultants who have operated as Chief Digital Information Officers (CDIO) for five years or more, during which time they will have: Operated at C-Suite level. Aligned stakeholders to the vision, strategy and plans for Digital, Data and Technology transformation. Developed and secured board support for an organisations' Digital Transformation strategy. Developed business cases that secured investment in transformation programs and projects. Initiated and had accountability for Digital programs and projects, including a significant cloud migration programme. Led Enterprise Architecture (EA) definition initiatives ensuring Data, Applications and Technology domains align to the Business. Overseen Design Authority arrangements ensuring that Products, Solutions, and services align to Policies, Principles and Standards. Led and managed large multi-disciplinary teams of technical experts. P&L accountability for significant revenue (run) and capital (build) budgets. Been responsible for the development of Digital (software) Products that satisfy the needs of the business as articulated by the Product Manager. Run an efficient and effective IT Service Management service, where value has been optimised and service users were delighted. Secured ISO27001 accreditation for an organisation. What's in it for you ? Opportunity: Once you become part of the Agile Talent Community, you will be exposed to a variety of short-term or long-term projects within our Actuarial & Insurance Consulting team enabling you to deliver exceptional service to our clients and help communities and businesses flourish. On top of that, you will be able to continue growing your skillset, building up your experience and network of business connections all whilst working alongside the Grant Thornton's team of experts. This position also gives you the flexibility to work from anywhere in the UK with occasional travel required to our London office once the restrictions ease fully. Development: We believe our success is intrinsically linked to yours and will provide necessary training and support whether you're on a project or not. From helping you navigate incoming regulation for freelancers to providing dedicated points of contact and offering training, we will always be there to support, advise and help you develop. Independence: A project focus lets you take on work as and when you want. The projects themselves will generally be full time, but this control allows you to create room around them for other priorities. We know you will need scope to pursue other interests whether personal or professional. The Agile Talent Community provides you that space without restriction. Everyday inclusion Our ambition is that we are fully inclusive every day. This means that our working environment is one where everyone's experience is important. Where people are treated fairly, and everyone has equal access to opportunities and where everyone feels safe to be themselves. We want to create a culture where it's okay to ask questions and to understand more about different perspectives, so that we continuously educate and inform each other. How to join You'll first apply through our application website. We'll ask you for your CV and some basic details. If your skills match what we are looking for, one of our recruiters will get in touch and walk you through the interview process. If there's interest to continue, we'll invite you to an interview with some of our key business leads. If successful, the final step will be to complete the onboarding process and background checks. We strive to ensure all our information, products, and services are accessible to everyone. If you need any adjustments to our processes to help you apply for our roles, please get in touch with the Agile Talent Team to discuss: Please take a look at what some of our current contractors have to say: Please feel free to reach out to Alexander Reade to discuss the Agile Talent Community prior to applying should you have any questions at who will be happy to help.
Graduate Cloud Consultant About Go Reply: Go Reply is the Reply Group company specialising in workload migration to Google Cloud Platform and then supports clients to optimise these workloads. Our collaborative approach allows our clients to enjoy benefits such as rapid innovation and development cycles. Our focus areas are both application workload migration and data migrations into platforms engineered on GCP. Go Reply is a Google Cloud Premier Partner with over 100 GCP engineers across our European practice. Go Reply hold Google awarded specialisations in Infrastructure and Machine Learning and are also a Google Cloud Platform Managed Service Partner, an award from Google to endorse our credentials in managed services. Role Overview: As a Graduate Cloud Consultant, you will be part of a team of cloud specialists building highly resilient, scalable and performant cloud solutions based on Google Cloud Platform. In addition, you'll get the opportunity to engage in data-driven solution development, leveraging GCP's suite of data analytics and machine learning tools. You'll love our extensive training opportunities (e.g. GCP Cloud certifications, Google Cloud Engineer/Architect certifications) and you'll have opportunities to get involved in Hackathons, Code Challenges or Lab Camps. Reply encourages your career growth and we will give you the tools and guidance to achieve subject matter expertise and management capabilities. Joining our team offers an exciting opportunity for accelerated career growth, empowering you to advance rapidly within the organisation while honing your expertise as a cloud specialist. Come join our vibrant and diverse work environment - you will be surrounded by peers who share your passion for technology. Responsibilites: Discovering and architecting solutions for our customers. You will work closely with them to understand their business needs and design tailored solutions that leverage the power of Google Cloud Platform. Building and managing our customers' cloud environments to enable application deployments on GCP Designing and implementing data-driven solutions leveraging Google Cloud Platform's data analytics and machine learning capabilities Engineering solutions on Google Cloud Platform using Infrastructure As Code methods (e.g. Terraform) Integrating, configuring, deploying and managing centrally provided common cloud services (e.g. IAM, networking, logging, Operating systems, Containers) Ensuring compliance with Security and Operational risk standards (e.g. Network, Firewall, OS, Logging, Monitoring, Availability, Resiliency) Building and supporting continuous integration (CI), continuous delivery (CD) and continuous testing activities Conducting client-facing presentations and effectively communicating technical concepts and solutions to stakeholders. About the candidate: A Bachelor's degree (2.1 or higher) is required in IT, Computer Science or in a Technology-related field Excellent communications skills and an ability to communicate with impact as a consultant A passion for technology and a strong interest in becoming a cloud specialist Flexibility regarding local travel Desired programming language skills - One of: Python, Java, C#, .NET, C / C++, Go Desired Server knowledge skills - One of: CentOS (Other Linux flavours as well), Redhat, Shell Scripting Reply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
May 01, 2024
Full time
Graduate Cloud Consultant About Go Reply: Go Reply is the Reply Group company specialising in workload migration to Google Cloud Platform and then supports clients to optimise these workloads. Our collaborative approach allows our clients to enjoy benefits such as rapid innovation and development cycles. Our focus areas are both application workload migration and data migrations into platforms engineered on GCP. Go Reply is a Google Cloud Premier Partner with over 100 GCP engineers across our European practice. Go Reply hold Google awarded specialisations in Infrastructure and Machine Learning and are also a Google Cloud Platform Managed Service Partner, an award from Google to endorse our credentials in managed services. Role Overview: As a Graduate Cloud Consultant, you will be part of a team of cloud specialists building highly resilient, scalable and performant cloud solutions based on Google Cloud Platform. In addition, you'll get the opportunity to engage in data-driven solution development, leveraging GCP's suite of data analytics and machine learning tools. You'll love our extensive training opportunities (e.g. GCP Cloud certifications, Google Cloud Engineer/Architect certifications) and you'll have opportunities to get involved in Hackathons, Code Challenges or Lab Camps. Reply encourages your career growth and we will give you the tools and guidance to achieve subject matter expertise and management capabilities. Joining our team offers an exciting opportunity for accelerated career growth, empowering you to advance rapidly within the organisation while honing your expertise as a cloud specialist. Come join our vibrant and diverse work environment - you will be surrounded by peers who share your passion for technology. Responsibilites: Discovering and architecting solutions for our customers. You will work closely with them to understand their business needs and design tailored solutions that leverage the power of Google Cloud Platform. Building and managing our customers' cloud environments to enable application deployments on GCP Designing and implementing data-driven solutions leveraging Google Cloud Platform's data analytics and machine learning capabilities Engineering solutions on Google Cloud Platform using Infrastructure As Code methods (e.g. Terraform) Integrating, configuring, deploying and managing centrally provided common cloud services (e.g. IAM, networking, logging, Operating systems, Containers) Ensuring compliance with Security and Operational risk standards (e.g. Network, Firewall, OS, Logging, Monitoring, Availability, Resiliency) Building and supporting continuous integration (CI), continuous delivery (CD) and continuous testing activities Conducting client-facing presentations and effectively communicating technical concepts and solutions to stakeholders. About the candidate: A Bachelor's degree (2.1 or higher) is required in IT, Computer Science or in a Technology-related field Excellent communications skills and an ability to communicate with impact as a consultant A passion for technology and a strong interest in becoming a cloud specialist Flexibility regarding local travel Desired programming language skills - One of: Python, Java, C#, .NET, C / C++, Go Desired Server knowledge skills - One of: CentOS (Other Linux flavours as well), Redhat, Shell Scripting Reply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
Technical Support Engineer - 365, 2nd line, 3rd line, Technical Support, Citrix We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director". This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they have a strong pipeline of work and projects upcoming, because of this they require a new Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) to join their team on a permanent basis. This role works closely with the CTO and Senior Solutions Consultants on integration and support projects, as 1st and 2nd line is handled by an MSP this role will really be working way above a usual support role and getting involved in high level technical matters that would not normally be available. This is a very urgent hire due to the sheer volume of projects and work, they need someone very enthusiastic to come in and really throw themselves at the work and grab the technical opportunity with both hands. You will receive training in any new technologies previously exposed to (Intune, EUC etc) one of the main reasons for being office based is so as you can learn. To be considered for this Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) role you must have: At least 3-5 years working within a technical support position (2nd-3rd line) Expert knowledge on the O365 platform. Professional experience preferred but not necessary. Duties Deal with any issues from the Service Desk •Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements. Assist and build all our internal support processes and documentation. Liaise with 3rd party vendors and triage support tickets between them and our customers. Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's. Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors. Perform computer / server and software installations. Support the ongoing maintenance and stability of IT Services. Perform scheduled maintenance and other tasks, often outside of normal business hours. Ensure IT system, standards and procedures are maintained throughout the business. Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly. Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions. Engage with various IT Projects. Proactively explore new technologies and investigate how they may be utilized with the company. Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required. Support of Microsoft 365 and our cloud environments. Internal support for our non-technical staff.
May 01, 2024
Full time
Technical Support Engineer - 365, 2nd line, 3rd line, Technical Support, Citrix We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director". This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they have a strong pipeline of work and projects upcoming, because of this they require a new Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) to join their team on a permanent basis. This role works closely with the CTO and Senior Solutions Consultants on integration and support projects, as 1st and 2nd line is handled by an MSP this role will really be working way above a usual support role and getting involved in high level technical matters that would not normally be available. This is a very urgent hire due to the sheer volume of projects and work, they need someone very enthusiastic to come in and really throw themselves at the work and grab the technical opportunity with both hands. You will receive training in any new technologies previously exposed to (Intune, EUC etc) one of the main reasons for being office based is so as you can learn. To be considered for this Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) role you must have: At least 3-5 years working within a technical support position (2nd-3rd line) Expert knowledge on the O365 platform. Professional experience preferred but not necessary. Duties Deal with any issues from the Service Desk •Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements. Assist and build all our internal support processes and documentation. Liaise with 3rd party vendors and triage support tickets between them and our customers. Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's. Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors. Perform computer / server and software installations. Support the ongoing maintenance and stability of IT Services. Perform scheduled maintenance and other tasks, often outside of normal business hours. Ensure IT system, standards and procedures are maintained throughout the business. Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly. Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions. Engage with various IT Projects. Proactively explore new technologies and investigate how they may be utilized with the company. Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required. Support of Microsoft 365 and our cloud environments. Internal support for our non-technical staff.
Salary - £45,000k - £60,% Bonus Location - Hybrid 2 days London 3 days remote Benefits - Bonus, Pension, Healthcare, Training allowance Must be UK based and eligible to live and work in the UK. The Company A fast-growing, specialised network & communications technology business is looking to expand their highly skilled Network Team. They offer full managed services, across Enterprise Networks and Next Generation Security. Offering the chance to work with and upskill in the latest technologies including Cisco ISE, DNA Centre and SD-Access. You will have the opportunity to work with multiple CCIE level consultants, whilst gaining exposure to the latest and greatest technology solutions. Employee development is a key focus with this company, offering paid certifications and an abundance of room for career progression and development. The Role As the Network Consultant, you will support customer enterprise networking environments. Acting as a mid to senior level escalation point, you will troubleshoot and remediate faults and networking. You will support wider business with the adoption of automating tasks. Your daily tasks will include: Manage and troubleshoot network environments, acting as point of escalation within Enterprise networks and security. with project teams to develop and deliver leading cutting edge technology solutions. You will keep up to date with the latest trends in the networking space. Skills and Experience Required 3+ years of experience working within enterprise networking Experience in supporting campus LAN environments You will ideally hold a CCNA or CCNP certification with a passion to continue to develop your skillet. Ideally you will have have experience working with the latest technologies from Cisco, including FirePOWER, DNAC, ISE, ACI, SD-Access and Umbrella. This is not essential, but solid Enterprise Network experience is. Must be a fantastic written and spoken communicator Must be able to work with both technical and non-technical customers.
May 01, 2024
Full time
Salary - £45,000k - £60,% Bonus Location - Hybrid 2 days London 3 days remote Benefits - Bonus, Pension, Healthcare, Training allowance Must be UK based and eligible to live and work in the UK. The Company A fast-growing, specialised network & communications technology business is looking to expand their highly skilled Network Team. They offer full managed services, across Enterprise Networks and Next Generation Security. Offering the chance to work with and upskill in the latest technologies including Cisco ISE, DNA Centre and SD-Access. You will have the opportunity to work with multiple CCIE level consultants, whilst gaining exposure to the latest and greatest technology solutions. Employee development is a key focus with this company, offering paid certifications and an abundance of room for career progression and development. The Role As the Network Consultant, you will support customer enterprise networking environments. Acting as a mid to senior level escalation point, you will troubleshoot and remediate faults and networking. You will support wider business with the adoption of automating tasks. Your daily tasks will include: Manage and troubleshoot network environments, acting as point of escalation within Enterprise networks and security. with project teams to develop and deliver leading cutting edge technology solutions. You will keep up to date with the latest trends in the networking space. Skills and Experience Required 3+ years of experience working within enterprise networking Experience in supporting campus LAN environments You will ideally hold a CCNA or CCNP certification with a passion to continue to develop your skillet. Ideally you will have have experience working with the latest technologies from Cisco, including FirePOWER, DNAC, ISE, ACI, SD-Access and Umbrella. This is not essential, but solid Enterprise Network experience is. Must be a fantastic written and spoken communicator Must be able to work with both technical and non-technical customers.
Role: GRC Consultant Location: London or Bristol (Hybrid) Salary: up to £80,000 I am currently working on a brand new GRC Consultant role for a Financial Services Giant. this is a great hybrid Risk and Compliance, offering support and amazing progression routes. This is an amazing opportunity for anyone looking to work in a high pace and rewarding environment for a great company with a large scope of progression. Ideal Candidate: Ideal Candidate: Have a strong background in information security, risk management, and compliance, as well as a minimum of 3 years experience in designing and delivering client-facing ISO 27001 related Information Security consultancy, DPIAs and other Data Protection related services. Develop a Virtual Information Security Advisor service Developing and ISO 27001 Implementation programme Managing the existing Internal Audits Managed Service offering You will be responsible for carrying out Data Protection Impact Assessments for existing clients, and managing a dedicated Data Protection advisor (yet to be hired). Deliver DPIA's for clients You will help clients design and implement a Data Protection offering from the ground up, including: Establishing ROPA Establishing DPIA questionnaires and processes Performing DPIAs Designing and implementing Performing Supplier due diligence processes. Oversee our organisation's information security management system (ISMS) in accordance with ISO 27001 standards Conduct risk assessments, manage the company Risk Register and Risk Treatment Plan, and oversee the programme of in-house and customer facing ISO 27001 Internal Audits. Superb communication skills translating complex compliance requirements to clients and leadership in an easily understandable manner. If the role sounds of interest, do not hesitate to submit your CV
May 01, 2024
Full time
Role: GRC Consultant Location: London or Bristol (Hybrid) Salary: up to £80,000 I am currently working on a brand new GRC Consultant role for a Financial Services Giant. this is a great hybrid Risk and Compliance, offering support and amazing progression routes. This is an amazing opportunity for anyone looking to work in a high pace and rewarding environment for a great company with a large scope of progression. Ideal Candidate: Ideal Candidate: Have a strong background in information security, risk management, and compliance, as well as a minimum of 3 years experience in designing and delivering client-facing ISO 27001 related Information Security consultancy, DPIAs and other Data Protection related services. Develop a Virtual Information Security Advisor service Developing and ISO 27001 Implementation programme Managing the existing Internal Audits Managed Service offering You will be responsible for carrying out Data Protection Impact Assessments for existing clients, and managing a dedicated Data Protection advisor (yet to be hired). Deliver DPIA's for clients You will help clients design and implement a Data Protection offering from the ground up, including: Establishing ROPA Establishing DPIA questionnaires and processes Performing DPIAs Designing and implementing Performing Supplier due diligence processes. Oversee our organisation's information security management system (ISMS) in accordance with ISO 27001 standards Conduct risk assessments, manage the company Risk Register and Risk Treatment Plan, and oversee the programme of in-house and customer facing ISO 27001 Internal Audits. Superb communication skills translating complex compliance requirements to clients and leadership in an easily understandable manner. If the role sounds of interest, do not hesitate to submit your CV
Red Recruitment is recruiting an IT Graduate to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. The ideal candidate will be a recent university or college graduate, with an interest in IT. You should also want to kick start your career within IT. This position is based in North Bristol and the salary is between £22,000 and £25,000 per annum. Benefits and Package for an IT Graduate: Salary: £22,000 - £25,000 per annum Hours: 37.5 hours per week Contract Type: Permanent Location: Bristol Flexible working Career development opportunities Extensive training Fun social events Great work life balance Great office culture Role specific qualifications Free Friday lunch, breakfast, drinks fridge, pick n mix 25 days annual leave + bank holidays Key Responsibilities of an IT Graduate: Observing, training and understanding the various roles within the business Learning the different routes you can take with your career (1st Line/2nd Line Technical Analyst, Technical Consultant, Project Consultant, Implementation Consultant, Client Experience Manager) Willing to learn about all the IT roles available Creating a development plan with the business to help you achieve your career goals Key Skills and Experience of an IT Graduate: You must be a Graduate or a university leaver looking to get into IT You should have an interest in IT Logical and skilled in problem-solving is required You must be driven and motivated to succeed Excellent time management, organisational and communication skills is required A valid UK driving license is desirable If you are a university or college graduate and are looking to get into IT, this role may be for you! Please apply now! Red Recruitment (Agency)
May 01, 2024
Full time
Red Recruitment is recruiting an IT Graduate to join our client an IT specialist, who delivers Managed IT Support and Services to businesses. The ideal candidate will be a recent university or college graduate, with an interest in IT. You should also want to kick start your career within IT. This position is based in North Bristol and the salary is between £22,000 and £25,000 per annum. Benefits and Package for an IT Graduate: Salary: £22,000 - £25,000 per annum Hours: 37.5 hours per week Contract Type: Permanent Location: Bristol Flexible working Career development opportunities Extensive training Fun social events Great work life balance Great office culture Role specific qualifications Free Friday lunch, breakfast, drinks fridge, pick n mix 25 days annual leave + bank holidays Key Responsibilities of an IT Graduate: Observing, training and understanding the various roles within the business Learning the different routes you can take with your career (1st Line/2nd Line Technical Analyst, Technical Consultant, Project Consultant, Implementation Consultant, Client Experience Manager) Willing to learn about all the IT roles available Creating a development plan with the business to help you achieve your career goals Key Skills and Experience of an IT Graduate: You must be a Graduate or a university leaver looking to get into IT You should have an interest in IT Logical and skilled in problem-solving is required You must be driven and motivated to succeed Excellent time management, organisational and communication skills is required A valid UK driving license is desirable If you are a university or college graduate and are looking to get into IT, this role may be for you! Please apply now! Red Recruitment (Agency)
Red Recruitment is recruiting an IT Solutions Consultant to join our client that provides cybersecurity, communications, and technology-managed services. This role is to join an experienced team as the client looks to expand this department, the role will primarily be to work alongside the sales team to develop IT strategy for the client base. The salary for this position is £45,000 - £55,000 per annum and also includes a £5,000 bonus as well as a car allowance. Benefits and Package for an IT Solutions Consultant: Salary: £45,000 - £55,000 per annum + £5,000 bonus Hours: Monday - Friday, 9am - 5pm Contract Type: Permanent Location: Remote anywhere in the UK with occasional travel to the local office Car allowance 25 days holiday (rising to 28 days after 3 years service) Enhanced Maternity & Paternity Pay Salary Sacrifice Pension Scheme Salary Sacrifice Cycle to work Scheme Salary Sacrifice Electric Car Scheme Private Medical Insurance (After completion of the probation period) Key Responsibilities of an IT Solutions Consultant: Responding to sales and prospects' technical requests in a timely manner Acting as a conduit between the Sales teams, collaborating on projects Liaising with the technical services, delivery and project management teams throughout the design phase Providing product demonstrations and basic POC to meet customer requirements Providing a strategy and roadmap to meet the client's growing requirements Key Skills and Experience of an IT Solutions Consultant: Previous experience working in an MSP environment in either a Presales, Engineer, or Architect role (ideally 3 years experience in a similar role) Microsoft certifications desirable Good knowledge of IT technologies (some include but are not limited to, Microsoft, HP Enterprise, Datto and Veeam backup portfolio, Sophos, Carbon Black, WatchGuard) You should have a commercially focused approach when speaking to clients whilst maintaining the correct technical standards Previous experience of creating technical documentation for the purpose of education customers If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
May 01, 2024
Full time
Red Recruitment is recruiting an IT Solutions Consultant to join our client that provides cybersecurity, communications, and technology-managed services. This role is to join an experienced team as the client looks to expand this department, the role will primarily be to work alongside the sales team to develop IT strategy for the client base. The salary for this position is £45,000 - £55,000 per annum and also includes a £5,000 bonus as well as a car allowance. Benefits and Package for an IT Solutions Consultant: Salary: £45,000 - £55,000 per annum + £5,000 bonus Hours: Monday - Friday, 9am - 5pm Contract Type: Permanent Location: Remote anywhere in the UK with occasional travel to the local office Car allowance 25 days holiday (rising to 28 days after 3 years service) Enhanced Maternity & Paternity Pay Salary Sacrifice Pension Scheme Salary Sacrifice Cycle to work Scheme Salary Sacrifice Electric Car Scheme Private Medical Insurance (After completion of the probation period) Key Responsibilities of an IT Solutions Consultant: Responding to sales and prospects' technical requests in a timely manner Acting as a conduit between the Sales teams, collaborating on projects Liaising with the technical services, delivery and project management teams throughout the design phase Providing product demonstrations and basic POC to meet customer requirements Providing a strategy and roadmap to meet the client's growing requirements Key Skills and Experience of an IT Solutions Consultant: Previous experience working in an MSP environment in either a Presales, Engineer, or Architect role (ideally 3 years experience in a similar role) Microsoft certifications desirable Good knowledge of IT technologies (some include but are not limited to, Microsoft, HP Enterprise, Datto and Veeam backup portfolio, Sophos, Carbon Black, WatchGuard) You should have a commercially focused approach when speaking to clients whilst maintaining the correct technical standards Previous experience of creating technical documentation for the purpose of education customers If you are interested in this position and have the relevant experience required, please apply now! Red Recruitment (Agency)
Join Our Team as a 2nd Line Support Consultant Role: 2nd Line Engineer Salary: £35,000+ Location: Theale, Reading, RG7 4AQ About the company: We are a premier managed IT services provider based in the UK, specializing in delivering cutting-edge technology solutions across diverse sectors. From cloud computing to cybersecurity and data management, we're committed to providing top-notch services to our clients. Why this company? Industry-Leading Training: Shape your future with access to our Academy and top-notch training and development opportunities. Competitive Salary: Enjoy a competitive salary of £35,000, depending on experience, along with opportunities for progression. Hybrid Working: Balance your work and life with a flexible working arrangement, with 3 days in office and 2 days of home-working. Employee Benefits: Benefit from perks like 25 days of holiday (increasing with tenure), birthday off, health cash plan, life assurance, and more. Employee Wellbeing: Access our confidential Employee Assistance Programme (EAP) for support with bereavement, financial, health, and wellbeing issues. Fun Workplace: Enjoy a state-of-the-art office with free parking, a 24-hour gym, social events like Beer Fridays and Summer BBQs, and more! About the Role: We're seeking an experienced 2nd Line Support Consultant to join our dynamic service desk team. As an escalation point for 1st line engineers, you'll provide email and telephone-based technical support to our diverse client base, ensuring timely resolution of technical issues and adherence to SLAs. Key Responsibilities: Provide 2nd line technical support for hardware and software issues. Log all calls into the helpdesk system and ensure progress notes are added to each call. Manage the resolution of open calls and call actions across all customers. Take ownership of assigned incidents and manage them through to resolution. Research and implement technical solutions to resolve problems effectively. Provide on-site support for customers as needed. Deliver exceptional customer service and go above and beyond for our clients. Person, Skills & Experience: Proficiency in Microsoft Windows server (2012, 2016, and 2019) and O365. Strong troubleshooting experience in Azure, Hyper-V/VMware, Intune/MDM, Exchange, SQL Server, SharePoint, etc. Excellent general hardware/software troubleshooting and problem-solving skills. Advanced expertise in virtualization, firewall, networking, InTune/MDM, storage, Exchange, and SQL Server troubleshooting. APPLY immediately and be part of a collaborative, inclusive culture where your contributions are valued. Apply now to embark on a rewarding career journey with us!
May 01, 2024
Full time
Join Our Team as a 2nd Line Support Consultant Role: 2nd Line Engineer Salary: £35,000+ Location: Theale, Reading, RG7 4AQ About the company: We are a premier managed IT services provider based in the UK, specializing in delivering cutting-edge technology solutions across diverse sectors. From cloud computing to cybersecurity and data management, we're committed to providing top-notch services to our clients. Why this company? Industry-Leading Training: Shape your future with access to our Academy and top-notch training and development opportunities. Competitive Salary: Enjoy a competitive salary of £35,000, depending on experience, along with opportunities for progression. Hybrid Working: Balance your work and life with a flexible working arrangement, with 3 days in office and 2 days of home-working. Employee Benefits: Benefit from perks like 25 days of holiday (increasing with tenure), birthday off, health cash plan, life assurance, and more. Employee Wellbeing: Access our confidential Employee Assistance Programme (EAP) for support with bereavement, financial, health, and wellbeing issues. Fun Workplace: Enjoy a state-of-the-art office with free parking, a 24-hour gym, social events like Beer Fridays and Summer BBQs, and more! About the Role: We're seeking an experienced 2nd Line Support Consultant to join our dynamic service desk team. As an escalation point for 1st line engineers, you'll provide email and telephone-based technical support to our diverse client base, ensuring timely resolution of technical issues and adherence to SLAs. Key Responsibilities: Provide 2nd line technical support for hardware and software issues. Log all calls into the helpdesk system and ensure progress notes are added to each call. Manage the resolution of open calls and call actions across all customers. Take ownership of assigned incidents and manage them through to resolution. Research and implement technical solutions to resolve problems effectively. Provide on-site support for customers as needed. Deliver exceptional customer service and go above and beyond for our clients. Person, Skills & Experience: Proficiency in Microsoft Windows server (2012, 2016, and 2019) and O365. Strong troubleshooting experience in Azure, Hyper-V/VMware, Intune/MDM, Exchange, SQL Server, SharePoint, etc. Excellent general hardware/software troubleshooting and problem-solving skills. Advanced expertise in virtualization, firewall, networking, InTune/MDM, storage, Exchange, and SQL Server troubleshooting. APPLY immediately and be part of a collaborative, inclusive culture where your contributions are valued. Apply now to embark on a rewarding career journey with us!
We are looking for an experienced software support specialist to take a senior role in fast growing company's client support team. Must have 3+ years client software support experience. Any SQL or other database skills, Advanced Excel, ability to read and troubleshoot code, and analytical problem solving skills are relevant, though not all essential. Lead support of e-learning software that provides job related skills to large prestigious companies via modular online learning. £28k to £32k plus bonus. Hybrid, full time, 3 days in Reading office near train station. Flexible hours around 9am to 5.30pm or 10:30am to 7pm, Mon to Fri. In the role you will: constantly have your finger on the pulse of the support tickets in play, their volume and severity and how they are being managed within the team mentor support consultants in support skills respond to tickets and expedite resolutions, deal with escalations provide users of e-learning software, and their learning co ordinators and managers with excellent support services to help them use the software, resolve bugs or data issues use database and advanced Excel skills (V-lookups, Formulae, Pivot tables) to provide timely and accurate data and analyses of training activity train the support team members on advanced aspects of the solutions and maintain /enhance training documentation ensure support processes and procedures are maintained and continually improved to provide world class service liaise with sales, customer success, development and other colleagues to provide excellent customer service Apply if you have: 3 or more years in applications software support ideally at senior level able to think on your feet and manage a demanding workload at fast pace strong communication skills verbal and written ability to co ordinate team efforts to manage a varying workload including peaks of demand analytical skills to understand problems, issues and data and resolve client queries ideally skills in any of Advanced Excel, SQL databases, and reading and troubleshooting code (Visual Basic (VB) is a plus) motivation to develop your career a dynamic fast growing company that is market leading in its niche. Please contact us with a CV to find out more about this interesting role with excellent career development opportunities in a successful growing company. A cover letter explaining your interest and suitability is a plus. If you applied to a previous advert with code SD/SSS/0424 you do not need to re-apply. We always handle your data carefully and respectfully and in line with Data Protection Legislation and never send your details to any third party, including prospective employers, without your express permission. By applying to this vacancy you are agreeing that we can process your details as described in our Data Protection Policy and Privacy Policy, which you can find on our website.
May 01, 2024
Full time
We are looking for an experienced software support specialist to take a senior role in fast growing company's client support team. Must have 3+ years client software support experience. Any SQL or other database skills, Advanced Excel, ability to read and troubleshoot code, and analytical problem solving skills are relevant, though not all essential. Lead support of e-learning software that provides job related skills to large prestigious companies via modular online learning. £28k to £32k plus bonus. Hybrid, full time, 3 days in Reading office near train station. Flexible hours around 9am to 5.30pm or 10:30am to 7pm, Mon to Fri. In the role you will: constantly have your finger on the pulse of the support tickets in play, their volume and severity and how they are being managed within the team mentor support consultants in support skills respond to tickets and expedite resolutions, deal with escalations provide users of e-learning software, and their learning co ordinators and managers with excellent support services to help them use the software, resolve bugs or data issues use database and advanced Excel skills (V-lookups, Formulae, Pivot tables) to provide timely and accurate data and analyses of training activity train the support team members on advanced aspects of the solutions and maintain /enhance training documentation ensure support processes and procedures are maintained and continually improved to provide world class service liaise with sales, customer success, development and other colleagues to provide excellent customer service Apply if you have: 3 or more years in applications software support ideally at senior level able to think on your feet and manage a demanding workload at fast pace strong communication skills verbal and written ability to co ordinate team efforts to manage a varying workload including peaks of demand analytical skills to understand problems, issues and data and resolve client queries ideally skills in any of Advanced Excel, SQL databases, and reading and troubleshooting code (Visual Basic (VB) is a plus) motivation to develop your career a dynamic fast growing company that is market leading in its niche. Please contact us with a CV to find out more about this interesting role with excellent career development opportunities in a successful growing company. A cover letter explaining your interest and suitability is a plus. If you applied to a previous advert with code SD/SSS/0424 you do not need to re-apply. We always handle your data carefully and respectfully and in line with Data Protection Legislation and never send your details to any third party, including prospective employers, without your express permission. By applying to this vacancy you are agreeing that we can process your details as described in our Data Protection Policy and Privacy Policy, which you can find on our website.
Purpose of the Role St James Quarter (SJQ) is a best in class retail-led mixed-use destination comprising 850,000sqft of prime retail, food and leisure space, a multi-screen cinema, 5 star W Hotel, 152 private apartments and a 4-star aparthotel. The Technical Services Manager (TSM) will be instrumental in supporting the operational and technical aspects of St James Quarter under the guidance of the Senior Leadership Team. The TSM's primary focus will be on the hands-on management and oversight of technical services, including M&E, Building Management Systems (BMS), life safety, security systems, and vertical transportation. They will also act as the technical ambassador for St James Quarter, its occupiers, brand partners and guests. Key responsibilities will include ensuring that technical services are delivered effectively, meeting both statutory compliance and best practice standards. The TSM will also assist in the technical aspects of contract management and maintenance of systems, ensuring they meet agreed-upon service levels and contribute to the overall well-being and safety of the site's clients, occupiers, and guests. As a strong communicator, they will act as the interface for technical activity with the assistance and support as required by the Senior Leadership Team, contract providers and consultants. Key Responsibilities Leadership & People Management Demonstrate their ability as a proven leader of people, capable of getting the most out of their multi-disciplinary team including the technical supply chain. Understand the mutual and strategic goal for the estate and the client. Provide outstanding leadership to maintain an exceptionally high standard of service delivery encompassing technical innovation, sustainability and customer focus. Foster a culture of energy conservation and sustainability awareness within technical function through education, coaching and performance management. Technical Oversee the delivery of technical services operations across the estate through the technical services, compliance teams and service partners Ensure that each technical asset is managed and maintained in a proactive and customer focused manner that is cost effective and reliable. Ensure the agreed CAFM system is implemented, reporting functionality is used by all departments and reported monthly in line with business guidelines, with any failures to comply escalated within monthly reporting criteria. Prepare and manage relevant service charge budgets and ensure effective budget control including the preparation of relevant specifications, raising orders, instructions, contracts and verifying (processing) invoices are in place and management is always in line with business guidelines and expectations. Support the delivery and fit out programmes in conjunction with brand partners, asset team and consultancy leads. Sustainability Understand the client's ESG strategy and goals including the overall asset management strategy. Ensure that the sustainability agenda is fully embraced with the team and that they are fully aware of the drivers for change. Produce and constantly review monthly energy profile to provide clear reporting on the data explaining any variations. Develop, implement and manage environmental and energy conservation programmes ensuring optimum usage of energy by utilising the systems available. Promote and enable a culture of improvement, encouraging and motivating teams to go above and beyond the minimum sustainability standards. Implement energy management initiatives, including recommendations from decarbonisation studies and smart optimisation programmes. Review building energy analytics to adjust system settings to optimise energy use. To lead on energy conservation by identifying and implementing various options for saving energy. MEP & Fabric Management Develop, implement, and maintain maintenance strategies and systems for the building, facilities and public realm area. Managing a strong Pre Planned Maintenance (PPM) strategy, the use of KPIs, industry best practices and contract management techniques, ensure compliance with statutory obligations, manufacturer's warranty requirements and obligations set by our client and customers. Ensure adherence to, on behalf of the Landlord and occupiers, the technical obligations within the occupier lease agreements. Manage any latent base build defects ensuring the information on the defect is sent to the relevant parties until the defect is rectified. Ensure the fabric is maintained according to the design specification required and any works by the technical team, tenants or suppliers do not compromise this. ICT Ensure that all ICT systems including network, telephony, local systems at asset level (access control systems, CCTV, desk top PCs etc.) are compliant with statutory and data protection obligations including GDPR and support the business need. Contract Management Ensure strong relationships with the management teams of all site delivery partners and ensure all parties work in a harmonious manner in support of the wider St James Quarter community. Service partners include but are not limited to: Vertical Transportation, ME / Maintenance, CCTV & Security System, Utilities, Telecom and ICT providersThrough the Technical/Operational Service teams, develop specifications and scope for each of the specialist contracts and tender in accordance with the procurement procedures and policies.Ensure the appointed technical service partners are adequately briefed, resourced and monitored to be effective in the delivery of their services, reporting any occurrences of failure.Working collaboratively with the appointed M&E / Maintenance service partners, actively manage and monitor building systems (either directly or within engineering team), including HVAC, lighting, controls/ BMS, and renewable energy systems, to optimise energy efficiency and performance.Implement processes with mechanical and electrical engineering service provider to ensure energy management is key focus, including BMS and plant checks that extend scope to include energy review (in addition to purely system being operational).Attend key monthly meetings with the associated service partners.Review Partners reports and any proposals, liaising with internal departments for guidance and management where required.Ensure
May 01, 2024
Full time
Purpose of the Role St James Quarter (SJQ) is a best in class retail-led mixed-use destination comprising 850,000sqft of prime retail, food and leisure space, a multi-screen cinema, 5 star W Hotel, 152 private apartments and a 4-star aparthotel. The Technical Services Manager (TSM) will be instrumental in supporting the operational and technical aspects of St James Quarter under the guidance of the Senior Leadership Team. The TSM's primary focus will be on the hands-on management and oversight of technical services, including M&E, Building Management Systems (BMS), life safety, security systems, and vertical transportation. They will also act as the technical ambassador for St James Quarter, its occupiers, brand partners and guests. Key responsibilities will include ensuring that technical services are delivered effectively, meeting both statutory compliance and best practice standards. The TSM will also assist in the technical aspects of contract management and maintenance of systems, ensuring they meet agreed-upon service levels and contribute to the overall well-being and safety of the site's clients, occupiers, and guests. As a strong communicator, they will act as the interface for technical activity with the assistance and support as required by the Senior Leadership Team, contract providers and consultants. Key Responsibilities Leadership & People Management Demonstrate their ability as a proven leader of people, capable of getting the most out of their multi-disciplinary team including the technical supply chain. Understand the mutual and strategic goal for the estate and the client. Provide outstanding leadership to maintain an exceptionally high standard of service delivery encompassing technical innovation, sustainability and customer focus. Foster a culture of energy conservation and sustainability awareness within technical function through education, coaching and performance management. Technical Oversee the delivery of technical services operations across the estate through the technical services, compliance teams and service partners Ensure that each technical asset is managed and maintained in a proactive and customer focused manner that is cost effective and reliable. Ensure the agreed CAFM system is implemented, reporting functionality is used by all departments and reported monthly in line with business guidelines, with any failures to comply escalated within monthly reporting criteria. Prepare and manage relevant service charge budgets and ensure effective budget control including the preparation of relevant specifications, raising orders, instructions, contracts and verifying (processing) invoices are in place and management is always in line with business guidelines and expectations. Support the delivery and fit out programmes in conjunction with brand partners, asset team and consultancy leads. Sustainability Understand the client's ESG strategy and goals including the overall asset management strategy. Ensure that the sustainability agenda is fully embraced with the team and that they are fully aware of the drivers for change. Produce and constantly review monthly energy profile to provide clear reporting on the data explaining any variations. Develop, implement and manage environmental and energy conservation programmes ensuring optimum usage of energy by utilising the systems available. Promote and enable a culture of improvement, encouraging and motivating teams to go above and beyond the minimum sustainability standards. Implement energy management initiatives, including recommendations from decarbonisation studies and smart optimisation programmes. Review building energy analytics to adjust system settings to optimise energy use. To lead on energy conservation by identifying and implementing various options for saving energy. MEP & Fabric Management Develop, implement, and maintain maintenance strategies and systems for the building, facilities and public realm area. Managing a strong Pre Planned Maintenance (PPM) strategy, the use of KPIs, industry best practices and contract management techniques, ensure compliance with statutory obligations, manufacturer's warranty requirements and obligations set by our client and customers. Ensure adherence to, on behalf of the Landlord and occupiers, the technical obligations within the occupier lease agreements. Manage any latent base build defects ensuring the information on the defect is sent to the relevant parties until the defect is rectified. Ensure the fabric is maintained according to the design specification required and any works by the technical team, tenants or suppliers do not compromise this. ICT Ensure that all ICT systems including network, telephony, local systems at asset level (access control systems, CCTV, desk top PCs etc.) are compliant with statutory and data protection obligations including GDPR and support the business need. Contract Management Ensure strong relationships with the management teams of all site delivery partners and ensure all parties work in a harmonious manner in support of the wider St James Quarter community. Service partners include but are not limited to: Vertical Transportation, ME / Maintenance, CCTV & Security System, Utilities, Telecom and ICT providersThrough the Technical/Operational Service teams, develop specifications and scope for each of the specialist contracts and tender in accordance with the procurement procedures and policies.Ensure the appointed technical service partners are adequately briefed, resourced and monitored to be effective in the delivery of their services, reporting any occurrences of failure.Working collaboratively with the appointed M&E / Maintenance service partners, actively manage and monitor building systems (either directly or within engineering team), including HVAC, lighting, controls/ BMS, and renewable energy systems, to optimise energy efficiency and performance.Implement processes with mechanical and electrical engineering service provider to ensure energy management is key focus, including BMS and plant checks that extend scope to include energy review (in addition to purely system being operational).Attend key monthly meetings with the associated service partners.Review Partners reports and any proposals, liaising with internal departments for guidance and management where required.Ensure