An excellent opportunity has arisen to work with our one of our manufacturing clients who are a leading business in their specialised field. This is a fast paced fluid manufacturing business who maintain a high level of excellence and have mastered the art of changing production quickly to meet the demands of their clients. They are seeking looking for an SAP Master Data Controller, you will be responsible for managing and maintaining the integrity of master data within the SAP system. Your role will involve ensuring that data is accurate, consistent, and up to date to support business operations and decision-making processes. Key Responsibilities: Create and maintain master data records in the SAP system, including materials, customers, vendors, and pricing information. Perform data quality checks and audits to identify and resolve discrepancies or errors in master data. Collaborate with cross-functional teams to ensure data consistency and accuracy across different modules within SAP. Develop and implement data governance policies and procedures to maintain data integrity and security. Provide training and support to end-users on master data management processes and best practices. Monitor data entry processes to ensure compliance with data standards and guidelines. Generate reports and analyse data to identify trends and opportunities for process improvement. Requirements: Bachelor's degree in information technology, Computer Science, or a related field. Proven experience working with SAP ERP systems, specifically in master data management. Knowledge of SAP HANA Strong understanding of data governance principles and best practices. Excellent analytical and problem-solving skills. Ability to work collaboratively with cross-functional teams and communicate effectively with stakeholders. INDWAK
May 01, 2024
Full time
An excellent opportunity has arisen to work with our one of our manufacturing clients who are a leading business in their specialised field. This is a fast paced fluid manufacturing business who maintain a high level of excellence and have mastered the art of changing production quickly to meet the demands of their clients. They are seeking looking for an SAP Master Data Controller, you will be responsible for managing and maintaining the integrity of master data within the SAP system. Your role will involve ensuring that data is accurate, consistent, and up to date to support business operations and decision-making processes. Key Responsibilities: Create and maintain master data records in the SAP system, including materials, customers, vendors, and pricing information. Perform data quality checks and audits to identify and resolve discrepancies or errors in master data. Collaborate with cross-functional teams to ensure data consistency and accuracy across different modules within SAP. Develop and implement data governance policies and procedures to maintain data integrity and security. Provide training and support to end-users on master data management processes and best practices. Monitor data entry processes to ensure compliance with data standards and guidelines. Generate reports and analyse data to identify trends and opportunities for process improvement. Requirements: Bachelor's degree in information technology, Computer Science, or a related field. Proven experience working with SAP ERP systems, specifically in master data management. Knowledge of SAP HANA Strong understanding of data governance principles and best practices. Excellent analytical and problem-solving skills. Ability to work collaboratively with cross-functional teams and communicate effectively with stakeholders. INDWAK
Our client a Global Services Organisation with more than (phone number removed) employees are seeking to recruit a Programme IT Financial Controller and you will bring the below skill set: Your experience working in a consulting services or programme management organisation will be critical to your success in this role. You will also be able to demonstrate: Demonstrable experience in Project, Portfolio Accounting and leading the financial aspects of a largescale IT programmes including Driving automation and standardisation of process. Advanced Excel and automation of reporting & MI skills Knowledge of revenue recognition practices and policies in a consulting services environment Experience managing the finances for sub-contractors Relevant Financial qualification such as ACCA or CIMA and 8+ years PQE Bachelor's or Master's degree in business, Operations, Finance or related field or equivalent work experience As a Programme Financial Controller, you will be responsible for: Financial Planning and Analysis: Develop and manage the budget for the entire programmes and provide FP&A support to largescale Programmes. Collaborate with relevant stakeholders to ensure accurate financial forecasts, revenue recognition and cost decision support. Cost Management: Monitor and control expenditures to ensure they align with the approved budget. Collaborate with the progamme governance team to implement cost-saving measures without compromising the quality of delivery. Financial Reporting: Prepare regular financial reports, analysis and commentary for senior management and key stakeholders. Provide insights into financial performance, risks, and opportunities. Business Partnering: Trusted business partner and advisor to the Client Delivery Partner and their Management team. Standardisation, Automation and Change Management Ability to support and drive standardisation of process, automation and to solve complex problems. Drive change in a rapidly evolving , complex environment. Compliance and Risk Management: Ensure compliance with financial regulations and internal policies. Identify and mitigate financial risks associated with the programme. Vendor Management: Collaborate with procurement and vendor management teams to ensure cost-effective execution by the subcontractors. Monitor vendor invoices and payments. Financial Analysis: Conduct financial analysis to support decision-making processes. Evaluate the financial impact of different delivery strategies and scenarios. Resource Allocation: Work closely with the programme governance team to allocate financial resources efficiently. Optimize resource allocation to meet programme goals. Audit and Control: Coordinate with internal and external auditors to facilitate audits. Implement and maintain internal controls related to financial processes.
May 01, 2024
Contractor
Our client a Global Services Organisation with more than (phone number removed) employees are seeking to recruit a Programme IT Financial Controller and you will bring the below skill set: Your experience working in a consulting services or programme management organisation will be critical to your success in this role. You will also be able to demonstrate: Demonstrable experience in Project, Portfolio Accounting and leading the financial aspects of a largescale IT programmes including Driving automation and standardisation of process. Advanced Excel and automation of reporting & MI skills Knowledge of revenue recognition practices and policies in a consulting services environment Experience managing the finances for sub-contractors Relevant Financial qualification such as ACCA or CIMA and 8+ years PQE Bachelor's or Master's degree in business, Operations, Finance or related field or equivalent work experience As a Programme Financial Controller, you will be responsible for: Financial Planning and Analysis: Develop and manage the budget for the entire programmes and provide FP&A support to largescale Programmes. Collaborate with relevant stakeholders to ensure accurate financial forecasts, revenue recognition and cost decision support. Cost Management: Monitor and control expenditures to ensure they align with the approved budget. Collaborate with the progamme governance team to implement cost-saving measures without compromising the quality of delivery. Financial Reporting: Prepare regular financial reports, analysis and commentary for senior management and key stakeholders. Provide insights into financial performance, risks, and opportunities. Business Partnering: Trusted business partner and advisor to the Client Delivery Partner and their Management team. Standardisation, Automation and Change Management Ability to support and drive standardisation of process, automation and to solve complex problems. Drive change in a rapidly evolving , complex environment. Compliance and Risk Management: Ensure compliance with financial regulations and internal policies. Identify and mitigate financial risks associated with the programme. Vendor Management: Collaborate with procurement and vendor management teams to ensure cost-effective execution by the subcontractors. Monitor vendor invoices and payments. Financial Analysis: Conduct financial analysis to support decision-making processes. Evaluate the financial impact of different delivery strategies and scenarios. Resource Allocation: Work closely with the programme governance team to allocate financial resources efficiently. Optimize resource allocation to meet programme goals. Audit and Control: Coordinate with internal and external auditors to facilitate audits. Implement and maintain internal controls related to financial processes.
Location: Welwyn Garden City Salary: 37,000 Job Title: 2nd Line Support Engineer Location: Welwyn Garden City (3 days in the office, 2 days remote) Are you an experienced IT professional looking for a dynamic role in a supportive environment? We are seeking a skilled 2nd Line Support Engineer to join our team in Welwyn Garden City, playing a crucial role in supporting our clients both via cloud and on-premises solutions. Responsibilities: Hyper-V and VMware Expertise: Deployment, troubleshooting, and configuration of vitalised environments. Active Directory Mastery: Proficient in troubleshooting, configuring, and administering Active Directory, including group policies, backups, and domain controller O365 Proficiency: Deploy Intune, manage SharePoint, set rules, and troubleshoot Exchange to ensure seamless operations. Client Support: Provide exceptional support to clients, both remotely and on-site, ensuring their IT infrastructure runs smoothly. Requirements: Proven experience in 2nd Line Support roles. Strong expertise in Hyper-V and VMware technologies. In-depth knowledge of Active Directory, including group policies, backups, and domain controllers. Proficient in O365, with the ability to deploy Intune, manage SharePoint, and troubleshoot Exchange. Excellent troubleshooting and problem-solving skills. Effective communication skills for providing top-notch client support. Ability to work collaboratively and independently. Flexible to work 3 days in the office and 2 days remotely.
May 01, 2024
Full time
Location: Welwyn Garden City Salary: 37,000 Job Title: 2nd Line Support Engineer Location: Welwyn Garden City (3 days in the office, 2 days remote) Are you an experienced IT professional looking for a dynamic role in a supportive environment? We are seeking a skilled 2nd Line Support Engineer to join our team in Welwyn Garden City, playing a crucial role in supporting our clients both via cloud and on-premises solutions. Responsibilities: Hyper-V and VMware Expertise: Deployment, troubleshooting, and configuration of vitalised environments. Active Directory Mastery: Proficient in troubleshooting, configuring, and administering Active Directory, including group policies, backups, and domain controller O365 Proficiency: Deploy Intune, manage SharePoint, set rules, and troubleshoot Exchange to ensure seamless operations. Client Support: Provide exceptional support to clients, both remotely and on-site, ensuring their IT infrastructure runs smoothly. Requirements: Proven experience in 2nd Line Support roles. Strong expertise in Hyper-V and VMware technologies. In-depth knowledge of Active Directory, including group policies, backups, and domain controllers. Proficient in O365, with the ability to deploy Intune, manage SharePoint, and troubleshoot Exchange. Excellent troubleshooting and problem-solving skills. Effective communication skills for providing top-notch client support. Ability to work collaboratively and independently. Flexible to work 3 days in the office and 2 days remotely.
What We Do At Goldman Sachs, our Engineers don't just make things - we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets . The Controllers division is responsible for financial control and regulatory obligations of the firm. They safeguard the assets of the firm through an independent scrutiny of the financial information and ensure accurate reporting to internal and external consumers. They provide critical metrics and related analysis to the firm's and divisions' leadership to navigate the evolving business strategy, including incumbent and strategic initiatives. Controllers play an important role in the changing landscape of the firm, including its new business ventures and acquisitions, and ensure that these new initiatives are in line with the regulatory expectations as well as controlled in terms of their incorporation into the firm Finance engineers help ensure the firm meets all of its financial control and reporting obligations. Working in small and nimble teams, we build critical and complex software to calculate profit and loss (P&L), measure and monitor the firm's capital, balance sheet and liquidity metrics, and regulatory filings across the globe. OUR Impact: Finance Engineering is responsible for designing and implementing solutions to manage the firm's P&L, measure and monitor the firm's capital, balance sheet and liquidity metrics, and regulatory obligations. Our global agile teams (based across Americas, EMEA and Asia) develop and manage the platforms, calculation engines, and analytical tools that controllers, risk management, and deal-making teams use to project, monitor and report externally to regulators for both regular business activity and under stress scenarios. YOUR Impact: Our team of engineers builds solutions to the most complex problems. We develop cutting-edge software and platforms that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and process billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field. This position provides a unique opportunity to gain subject matter expertise in both technology and finance, and to directly engage with colleagues and senior management from across the business, Risk, Finance, and Engineering. Why join the team? Tools & Technologies: You'll program in Java and model data using Alloy/Legend - a data management and data governance open source platform that we will teach you. Read more on Bloomberg . Other technologies in use in our space: RESTful services, Maven/Gradle, Apache Spark, BigData, HTML 5, AngularJs/ReactJs, IntelliJ, Gitlab, Jira. Cloud Technologies: You'll be involved in building the next generation of finance systems onto the cloud platforms, one of the key strategies for the division in which you'll get exposure to technologies like AWS S3, Snowflake, EMR etc. Autonomy: You'll have significant autonomy in designing and writing solutions to help our stakeholders deliver for the firm's clients. Creativity: You'll be encouraged to suggest improvements to products and to propose ways in which we can add value for our stakeholders. Interpersonal Communication: You'll engage with data producers and consumers across all areas of the business to understand their requirements and to propose solutions tailored to their needs. Training: Your manager will support your professional development, allowing you time for training at work, helping you learn and grow within the organization, and providing opportunities for increasing responsibility. Gain understanding of evolving regulatory framework and leverage quantitative skills to help the firm manage capital resources. This role offers an excellent opportunity to learn and interact with a range of businesses and products across the firm. RESPONSIBILITIES AND QUALIFICATIONS RESPONSIBILITIES In an Agile environment manage end-to-end systems development cycle from requirements analysis to coding, testing, UAT, implementation and maintenance Develop high level and detailed technical designs, testing strategies, and implementation plans Work in a dynamic, fast-paced environment that provides exposure to all areas of Finance Understand and respond to business needs, facilitating and developing process workflow, data requirements, and specifications required to support implementation Build strong relationships with business partners Identify opportunities for cross-divisional collaboration and reuse of common solutions Provide technical and functional guidance and leadership to junior members on a need basis Build and maintain key financial metric calculation models and associated infrastructure to support forward-looking business strategies and decisions in a evolving regulatory landscape Work closely with a wide range of stakeholders globally, including Controllers, Risk, Operations, and various business units SKLLS AND EXPERIENCE WE ARE LOOKING FOR Bachelor's or Master's degree in Computer Science or related technical discipline 5+ years of hands-on software development experience preferably in Java, C/C++, Python, competent in traditional (RDBMS) and modern datastores (NoSQL) Strong programming and problem solving skills A clear understanding of data structures, algorithms, software design and core programming concepts Strong full-stack technical design and development skills and experience Comfortable with multi-tasking, managing multiple stakeholders and working as part of a team Excellent communication skills including experience speaking to technical and business audiences and working globally Interest in finance ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
May 01, 2024
Full time
What We Do At Goldman Sachs, our Engineers don't just make things - we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets . The Controllers division is responsible for financial control and regulatory obligations of the firm. They safeguard the assets of the firm through an independent scrutiny of the financial information and ensure accurate reporting to internal and external consumers. They provide critical metrics and related analysis to the firm's and divisions' leadership to navigate the evolving business strategy, including incumbent and strategic initiatives. Controllers play an important role in the changing landscape of the firm, including its new business ventures and acquisitions, and ensure that these new initiatives are in line with the regulatory expectations as well as controlled in terms of their incorporation into the firm Finance engineers help ensure the firm meets all of its financial control and reporting obligations. Working in small and nimble teams, we build critical and complex software to calculate profit and loss (P&L), measure and monitor the firm's capital, balance sheet and liquidity metrics, and regulatory filings across the globe. OUR Impact: Finance Engineering is responsible for designing and implementing solutions to manage the firm's P&L, measure and monitor the firm's capital, balance sheet and liquidity metrics, and regulatory obligations. Our global agile teams (based across Americas, EMEA and Asia) develop and manage the platforms, calculation engines, and analytical tools that controllers, risk management, and deal-making teams use to project, monitor and report externally to regulators for both regular business activity and under stress scenarios. YOUR Impact: Our team of engineers builds solutions to the most complex problems. We develop cutting-edge software and platforms that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and process billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field. This position provides a unique opportunity to gain subject matter expertise in both technology and finance, and to directly engage with colleagues and senior management from across the business, Risk, Finance, and Engineering. Why join the team? Tools & Technologies: You'll program in Java and model data using Alloy/Legend - a data management and data governance open source platform that we will teach you. Read more on Bloomberg . Other technologies in use in our space: RESTful services, Maven/Gradle, Apache Spark, BigData, HTML 5, AngularJs/ReactJs, IntelliJ, Gitlab, Jira. Cloud Technologies: You'll be involved in building the next generation of finance systems onto the cloud platforms, one of the key strategies for the division in which you'll get exposure to technologies like AWS S3, Snowflake, EMR etc. Autonomy: You'll have significant autonomy in designing and writing solutions to help our stakeholders deliver for the firm's clients. Creativity: You'll be encouraged to suggest improvements to products and to propose ways in which we can add value for our stakeholders. Interpersonal Communication: You'll engage with data producers and consumers across all areas of the business to understand their requirements and to propose solutions tailored to their needs. Training: Your manager will support your professional development, allowing you time for training at work, helping you learn and grow within the organization, and providing opportunities for increasing responsibility. Gain understanding of evolving regulatory framework and leverage quantitative skills to help the firm manage capital resources. This role offers an excellent opportunity to learn and interact with a range of businesses and products across the firm. RESPONSIBILITIES AND QUALIFICATIONS RESPONSIBILITIES In an Agile environment manage end-to-end systems development cycle from requirements analysis to coding, testing, UAT, implementation and maintenance Develop high level and detailed technical designs, testing strategies, and implementation plans Work in a dynamic, fast-paced environment that provides exposure to all areas of Finance Understand and respond to business needs, facilitating and developing process workflow, data requirements, and specifications required to support implementation Build strong relationships with business partners Identify opportunities for cross-divisional collaboration and reuse of common solutions Provide technical and functional guidance and leadership to junior members on a need basis Build and maintain key financial metric calculation models and associated infrastructure to support forward-looking business strategies and decisions in a evolving regulatory landscape Work closely with a wide range of stakeholders globally, including Controllers, Risk, Operations, and various business units SKLLS AND EXPERIENCE WE ARE LOOKING FOR Bachelor's or Master's degree in Computer Science or related technical discipline 5+ years of hands-on software development experience preferably in Java, C/C++, Python, competent in traditional (RDBMS) and modern datastores (NoSQL) Strong programming and problem solving skills A clear understanding of data structures, algorithms, software design and core programming concepts Strong full-stack technical design and development skills and experience Comfortable with multi-tasking, managing multiple stakeholders and working as part of a team Excellent communication skills including experience speaking to technical and business audiences and working globally Interest in finance ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Java Developer Company Profile: Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Department Profile: Treasury, Planning and Capital (TPC) deliver the technology products used to size and manage the firm's liquidity, unsecured funding and capital resources. This includes intraday liquidity and cash management; calculation, forecasting and stress testing of liquidity and capital measures; resolution planning; budgeting and financial planning including forecasting of revenue, expenses and balance sheet; accessing unsecured funding markets; and delivering firmwide management reporting and analytics. Our key internal clients include Treasury, Capital Planning, Financial Planning & Analysis (FP&A), Cash Management Operations, Global Corporate Controllers (GCC) and the ISG, Wealth Management and Investment Management Finance Teams. Team Profile: Capital technology are looking for a developer to assist in building solutions for the Capital area. The Capital team is a global organization with around 100 employees providing technology solutions to regulatory and legal entity controllers across the regions, working on a combination of regional and global solutions that support the firm's Finance Department in the calculation, forecasting and reporting of capital measures. The primary focus of the team is on delivery of outstanding solutions to our internal business clients. We encourage every member of the team to learn the business in addition to being outstanding software developers. We value teamwork and collaboration and the ability to work across Global boundaries. Primary Responsibilities: The candidate will be working with the Capital team to build solutions that fit user needs. We build complex calculations that provide reporting and tools that allow the business to deeply understand the Firm's capital position. The candidate will be proficient in Java or Scala, as well as having experience of variety of other technologies or techniques, including relational databases and automated testing frameworks. The candidate will be familiar with techniques and concepts related to building high quality software in an agile fashion and will work in an agile squad which is part of a wider Capital fleet. Skills Required - Strong analytical skills - Proven software development experiences. - Knowledge of software development life cycle management. - Knowledge of the Scala and Java Programming Languages - Knowledge of Databases - Ability and willingness to learn new technologies and work on the same to meet business requirements. - Ability to work in team
May 01, 2024
Full time
Java Developer Company Profile: Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Department Profile: Treasury, Planning and Capital (TPC) deliver the technology products used to size and manage the firm's liquidity, unsecured funding and capital resources. This includes intraday liquidity and cash management; calculation, forecasting and stress testing of liquidity and capital measures; resolution planning; budgeting and financial planning including forecasting of revenue, expenses and balance sheet; accessing unsecured funding markets; and delivering firmwide management reporting and analytics. Our key internal clients include Treasury, Capital Planning, Financial Planning & Analysis (FP&A), Cash Management Operations, Global Corporate Controllers (GCC) and the ISG, Wealth Management and Investment Management Finance Teams. Team Profile: Capital technology are looking for a developer to assist in building solutions for the Capital area. The Capital team is a global organization with around 100 employees providing technology solutions to regulatory and legal entity controllers across the regions, working on a combination of regional and global solutions that support the firm's Finance Department in the calculation, forecasting and reporting of capital measures. The primary focus of the team is on delivery of outstanding solutions to our internal business clients. We encourage every member of the team to learn the business in addition to being outstanding software developers. We value teamwork and collaboration and the ability to work across Global boundaries. Primary Responsibilities: The candidate will be working with the Capital team to build solutions that fit user needs. We build complex calculations that provide reporting and tools that allow the business to deeply understand the Firm's capital position. The candidate will be proficient in Java or Scala, as well as having experience of variety of other technologies or techniques, including relational databases and automated testing frameworks. The candidate will be familiar with techniques and concepts related to building high quality software in an agile fashion and will work in an agile squad which is part of a wider Capital fleet. Skills Required - Strong analytical skills - Proven software development experiences. - Knowledge of software development life cycle management. - Knowledge of the Scala and Java Programming Languages - Knowledge of Databases - Ability and willingness to learn new technologies and work on the same to meet business requirements. - Ability to work in team
Primary Details Time Type: Full time Worker Type: Employee Senior Rulebook Author London/Hybrid At QBE, our purpose is to enable a more resilient future. We're an international insurer and reinsurer with a local presence in 27 countries. Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength, and embrace change to their advantage. The Opportunity: QBE are currently recruiting for a RuleBook Author to join our team. You will be responsible for the development and continuous enhancement of our knowledge and expertise of the RuleBook platform within QBE, ensuring it is correctly configured and maintained. Additionally. You will ensure best practice with respect to governance and ensuring controllership of the system (release management, testing, software updates). Finally, providing pricing actuaries and underwriters advice and guidance on using the capabilities of the system. How will I help? Interpret the requirements of the Underwriting and Actuarial teams and translate those requirements into practical, efficient and reusable RuleBook models Maintain accurate and up to date documentation of the Rulebook platform and the models that are implemented in the system Continuous maintenance of the tool and the models, as required (enhancements, bug fixing, tuning, etc.) Work with business stakeholders to provide advice on how to maximise the potential of the Rulebook product and how new products or restructured pricing models may be implemented Support the IT team when new versions of the software are being deployed (providing advice, UAT support, etc.) Assist in designing reporting outputs from Rulebook Identify and monitor Rulebook and Models risks and issues, managing the inter-dependencies between the business needs and the release of any updates to the system, implementing solutions and providing recommendations Assist in co-ordinating testing activity, ensuring activity is correctly planned, scheduled and resourced and that test cycles are correctly implemented Build and maintain strong relationships with key internal stakeholders and external Vendors to ensure business needs are met Your story so far University educated, with a strong mathematical, actuarial and/or computer science component Experience of working with a formal software development lifecycle: specifically Requirements gathering and analysis Software development Testing processes Release management Knowledge of pricing systems (such as RuleBook, Polaris, etc.), and actuarial pricing models Ability to work with remote stakeholders and to develop and maintain remote relationships Ability to identify issues and solutions according to prescribed processes and procedures Expert in end user" tools - Microsoft Excel, Microsoft Access, visual basic macros, etc. Excellent verbal and written communication skills. Knowledge of the commercial insurance industry May be studying towards a professional qualification or possesses commensurate professional experience We are here to support you We are here to support you We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As an QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'At My Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners BCS Organisational Membership Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include: The British Computer Society 2021 Winners - Inspirational Individual of the Year; IT Service & Support Professional of the year British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. Why QBE? Working for us. Working for you. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Offering a great range of benefits which enable you to bring your best self to work, including competitive salaries and bonus structures, health and wellbeing programs, hybrid working for the flexibility of working from home and the office. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
May 01, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee Senior Rulebook Author London/Hybrid At QBE, our purpose is to enable a more resilient future. We're an international insurer and reinsurer with a local presence in 27 countries. Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength, and embrace change to their advantage. The Opportunity: QBE are currently recruiting for a RuleBook Author to join our team. You will be responsible for the development and continuous enhancement of our knowledge and expertise of the RuleBook platform within QBE, ensuring it is correctly configured and maintained. Additionally. You will ensure best practice with respect to governance and ensuring controllership of the system (release management, testing, software updates). Finally, providing pricing actuaries and underwriters advice and guidance on using the capabilities of the system. How will I help? Interpret the requirements of the Underwriting and Actuarial teams and translate those requirements into practical, efficient and reusable RuleBook models Maintain accurate and up to date documentation of the Rulebook platform and the models that are implemented in the system Continuous maintenance of the tool and the models, as required (enhancements, bug fixing, tuning, etc.) Work with business stakeholders to provide advice on how to maximise the potential of the Rulebook product and how new products or restructured pricing models may be implemented Support the IT team when new versions of the software are being deployed (providing advice, UAT support, etc.) Assist in designing reporting outputs from Rulebook Identify and monitor Rulebook and Models risks and issues, managing the inter-dependencies between the business needs and the release of any updates to the system, implementing solutions and providing recommendations Assist in co-ordinating testing activity, ensuring activity is correctly planned, scheduled and resourced and that test cycles are correctly implemented Build and maintain strong relationships with key internal stakeholders and external Vendors to ensure business needs are met Your story so far University educated, with a strong mathematical, actuarial and/or computer science component Experience of working with a formal software development lifecycle: specifically Requirements gathering and analysis Software development Testing processes Release management Knowledge of pricing systems (such as RuleBook, Polaris, etc.), and actuarial pricing models Ability to work with remote stakeholders and to develop and maintain remote relationships Ability to identify issues and solutions according to prescribed processes and procedures Expert in end user" tools - Microsoft Excel, Microsoft Access, visual basic macros, etc. Excellent verbal and written communication skills. Knowledge of the commercial insurance industry May be studying towards a professional qualification or possesses commensurate professional experience We are here to support you We are here to support you We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As an QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'At My Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners BCS Organisational Membership Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include: The British Computer Society 2021 Winners - Inspirational Individual of the Year; IT Service & Support Professional of the year British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. Why QBE? Working for us. Working for you. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Offering a great range of benefits which enable you to bring your best self to work, including competitive salaries and bonus structures, health and wellbeing programs, hybrid working for the flexibility of working from home and the office. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Firmware/Software Engineer Role Are you passionate about developing cutting-edge firmware and software solutions for high-tech products? We're seeking a talented individual to join our clients dynamic team in a permanent role. With a strong focus on innovation and advanced technology, our client is dedicated to pushing boundaries and shaping the future of our industry. Introduction: Our client is a leading provider of high voltage power supply solutions, renowned for their commitment to excellence and innovation. Their team is dedicated to developing ground-breaking products and automation solutions that drive progress and enhance efficiency. Main Objectives: As part of our clients team, you will be responsible for the analysis, design, programming, debugging, and documentation of firmware/software for both PC and embedded applications. Your main objectives will include collaborating with their power supply design engineers to integrate digital control loops into our products and supporting existing production firmware. Key Responsibilities: Designing and implementing software for high voltage power supply development. Supporting and developing software for new test solutions, ensuring timely availability for global operations. Project managing the development of software for production testing, liaising with internal and external stakeholders. Producing clear and precise production test software utilizing coding solutions such as LabVIEW and TestStand. Ensuring test methods are safe, effective, and efficient, meeting the needs of production test operators. Liaising with customers and other organizations to ensure software designs meet requirements. Providing code, operating principles, and calibration procedures for designed products. Ensuring designs comply with engineering, quality, and safety standards. Skills, Knowledge, and Experience: Degree or equivalent in Software Engineering or Electrical/Electronic Engineering. Experience in software design and development with an emphasis on structured methods. Proficiency in Microchip PIC/DSP controllers and C programming. Knowledge of embedded systems and digital control theory. Experience in VB.NET GUI development. Familiarity with standard lab instrumentation and data acquisition systems. Strong problem-solving skills and analytical thinking. Self-motivated with the ability to work well in a team. Excellent verbal and written communication skills.
May 01, 2024
Full time
Firmware/Software Engineer Role Are you passionate about developing cutting-edge firmware and software solutions for high-tech products? We're seeking a talented individual to join our clients dynamic team in a permanent role. With a strong focus on innovation and advanced technology, our client is dedicated to pushing boundaries and shaping the future of our industry. Introduction: Our client is a leading provider of high voltage power supply solutions, renowned for their commitment to excellence and innovation. Their team is dedicated to developing ground-breaking products and automation solutions that drive progress and enhance efficiency. Main Objectives: As part of our clients team, you will be responsible for the analysis, design, programming, debugging, and documentation of firmware/software for both PC and embedded applications. Your main objectives will include collaborating with their power supply design engineers to integrate digital control loops into our products and supporting existing production firmware. Key Responsibilities: Designing and implementing software for high voltage power supply development. Supporting and developing software for new test solutions, ensuring timely availability for global operations. Project managing the development of software for production testing, liaising with internal and external stakeholders. Producing clear and precise production test software utilizing coding solutions such as LabVIEW and TestStand. Ensuring test methods are safe, effective, and efficient, meeting the needs of production test operators. Liaising with customers and other organizations to ensure software designs meet requirements. Providing code, operating principles, and calibration procedures for designed products. Ensuring designs comply with engineering, quality, and safety standards. Skills, Knowledge, and Experience: Degree or equivalent in Software Engineering or Electrical/Electronic Engineering. Experience in software design and development with an emphasis on structured methods. Proficiency in Microchip PIC/DSP controllers and C programming. Knowledge of embedded systems and digital control theory. Experience in VB.NET GUI development. Familiarity with standard lab instrumentation and data acquisition systems. Strong problem-solving skills and analytical thinking. Self-motivated with the ability to work well in a team. Excellent verbal and written communication skills.
Technical Administrator - £24,000 - £29,000 per annum + benefits DOE - Ardrossan, Ayrshire The Role Do you excel at communicating effectively? Are you skilled in using Microsoft Office software? If so, we have an exciting opportunity for you. Q's mission is simple - to improve standards of construction, one building at a time. In order to achieve this mission, we are looking for an experienced Technical Administrator / Document Controller to join our Operations Team. The job will involve being a regular point of contact for developers and builders, requesting, organising and managing detailed project information, and providing support to the team to facilitate the issue of insurance documentation. Key Responsibilities: Manage information flow for client projects: collecting technical, financial and project information and collating and assessing returned information. Act as a key point of contact for clients, managing accounts and addressing client needs. Co-ordinate with internal departments to gather project information for insurance documentation. Prepare and issue project completion documentation to ensure timely processing. Maintain project trackers and electronic files, ensuring accuracy and completeness. Manage Outlook Mailboxes, ensuring prompt responses to client enquiries. Conduct due diligence checks on developers and builders to maintain compliance. Assist with client registrations and annual renewals, ensuring accuracy of information. Co-ordinate project completion processes, liaising with stakeholders for sign-off. Process unit completion logic tests and prepare insurance documentation for projects. Maintain records in compliance with regulations, ensuring organised filing systems. The Company The Q Policy from Q Assure Build Ltd is a Structural Defects Warranty for new build, refurbishment and conversion developments which puts quality build and customer service first. Our highly risk-managed, quality focused approach delivers a flexible insurance approach to the Residential and Commercial Property Sectors, offering a true alternative to the standard warranty available. The Benefits 25 days annual leave plus bank holidays and birthday. Group personal Pension Scheme and private medical scheme available. Individual development programme for personal and professional growth. The Person Experience in administration, preferably in the construction industry. Experience in processing large volumes of data / document control and the ability to focus on organising and filing data electronically as this is a key part of the role. Strong organisational and communication skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office software. Attention to detail and discretion with confidential information. Interested in joining our team? Don't wait any longer! Take the next step and apply now.
May 01, 2024
Full time
Technical Administrator - £24,000 - £29,000 per annum + benefits DOE - Ardrossan, Ayrshire The Role Do you excel at communicating effectively? Are you skilled in using Microsoft Office software? If so, we have an exciting opportunity for you. Q's mission is simple - to improve standards of construction, one building at a time. In order to achieve this mission, we are looking for an experienced Technical Administrator / Document Controller to join our Operations Team. The job will involve being a regular point of contact for developers and builders, requesting, organising and managing detailed project information, and providing support to the team to facilitate the issue of insurance documentation. Key Responsibilities: Manage information flow for client projects: collecting technical, financial and project information and collating and assessing returned information. Act as a key point of contact for clients, managing accounts and addressing client needs. Co-ordinate with internal departments to gather project information for insurance documentation. Prepare and issue project completion documentation to ensure timely processing. Maintain project trackers and electronic files, ensuring accuracy and completeness. Manage Outlook Mailboxes, ensuring prompt responses to client enquiries. Conduct due diligence checks on developers and builders to maintain compliance. Assist with client registrations and annual renewals, ensuring accuracy of information. Co-ordinate project completion processes, liaising with stakeholders for sign-off. Process unit completion logic tests and prepare insurance documentation for projects. Maintain records in compliance with regulations, ensuring organised filing systems. The Company The Q Policy from Q Assure Build Ltd is a Structural Defects Warranty for new build, refurbishment and conversion developments which puts quality build and customer service first. Our highly risk-managed, quality focused approach delivers a flexible insurance approach to the Residential and Commercial Property Sectors, offering a true alternative to the standard warranty available. The Benefits 25 days annual leave plus bank holidays and birthday. Group personal Pension Scheme and private medical scheme available. Individual development programme for personal and professional growth. The Person Experience in administration, preferably in the construction industry. Experience in processing large volumes of data / document control and the ability to focus on organising and filing data electronically as this is a key part of the role. Strong organisational and communication skills. Ability to work independently and as part of a team. Proficiency in Microsoft Office software. Attention to detail and discretion with confidential information. Interested in joining our team? Don't wait any longer! Take the next step and apply now.
An excellent opportunity has arisen to work with our one of our manufacturing clients who are a leading business in their specialised field. This is a fast paced fluid manufacturing business who maintain a high level of excellence and have mastered the art of changing production quickly to meet the demands of their clients. They are seeking looking for an SAP Master Data Controller, you will be responsible for managing and maintaining the integrity of master data within the SAP system. Your role will involve ensuring that data is accurate, consistent, and up to date to support business operations and decision-making processes. Key Responsibilities: Create and maintain master data records in the SAP system, including materials, customers, vendors, and pricing information. Perform data quality checks and audits to identify and resolve discrepancies or errors in master data. Collaborate with cross-functional teams to ensure data consistency and accuracy across different modules within SAP. Develop and implement data governance policies and procedures to maintain data integrity and security. Provide training and support to end-users on master data management processes and best practices. Monitor data entry processes to ensure compliance with data standards and guidelines. Generate reports and analyse data to identify trends and opportunities for process improvement. Requirements: Bachelor's degree in information technology, Computer Science, or a related field. Proven experience working with SAP ERP systems, specifically in master data management. Knowledge of SAP HANA Strong understanding of data governance principles and best practices. Excellent analytical and problem-solving skills. Ability to work collaboratively with cross-functional teams and communicate effectively with stakeholders. INDWAK
May 01, 2024
Full time
An excellent opportunity has arisen to work with our one of our manufacturing clients who are a leading business in their specialised field. This is a fast paced fluid manufacturing business who maintain a high level of excellence and have mastered the art of changing production quickly to meet the demands of their clients. They are seeking looking for an SAP Master Data Controller, you will be responsible for managing and maintaining the integrity of master data within the SAP system. Your role will involve ensuring that data is accurate, consistent, and up to date to support business operations and decision-making processes. Key Responsibilities: Create and maintain master data records in the SAP system, including materials, customers, vendors, and pricing information. Perform data quality checks and audits to identify and resolve discrepancies or errors in master data. Collaborate with cross-functional teams to ensure data consistency and accuracy across different modules within SAP. Develop and implement data governance policies and procedures to maintain data integrity and security. Provide training and support to end-users on master data management processes and best practices. Monitor data entry processes to ensure compliance with data standards and guidelines. Generate reports and analyse data to identify trends and opportunities for process improvement. Requirements: Bachelor's degree in information technology, Computer Science, or a related field. Proven experience working with SAP ERP systems, specifically in master data management. Knowledge of SAP HANA Strong understanding of data governance principles and best practices. Excellent analytical and problem-solving skills. Ability to work collaboratively with cross-functional teams and communicate effectively with stakeholders. INDWAK
Location: London & SurroundsSalary: Up to 53kWhat will you do day to day?Provide an exceptional level of professionalism in delivering site solutions from the initial mobilisation stage through to final commissioning and demonstration.Have the opportunity to design and configure controller strategies / schematics for the core range of BMS solutions including Trend, Tridium and Distech.Use initiative to proactively adopt project tasks and coordinate delivery alongside the project managers, project coordinators, engineers, sub-contractors.Carryout site visits during project mobilisation to understand plant and site requirements to ensure the software strategy and head end schematics accurately match.Create and utilise a range of standard strategy and schematic designs that can be easily understood and adopted by the design and commissioning teams.Complete commissioning of the Graphics Head End on site.Mentor and coach Controls engineers to help develop skill sets and enhance the overall knowledge base.Take full ownership of the commissioning of new BMS installations and the Graphics Head End on site ensuring the system is delivered to the clients expectations.Mentor and coach Controls engineers to help develop skill sets and enhance the overall knowledge base.Carryout surveys, proposals and quoting of new project works.Support the wider BMS Operations teams with PPMs and Reactive Callouts on selected sites if required.Share knowledge and support with colleagues across the Projects and Controls Operations.Verify software strategy design throughout the commissioning process and deliver documented evidence of the operation of the completed system.Who will you work with?The National BMS Projects and Operation consists of a team of over 50 engineers, managers and support colleagues. You will be an integral part of this team and will work alongside and under the direction and guidance of the Project Managers and Regional Operations Manager. This will require a mix of delivering site activities and at times working from home for the design elements of the role.Experience & SkillsIdeally you will have knowledge and experience equal to the Trend Expert competency level and have the ability to confidently modify energy biased software and professional schematics.Have a strong knowledge of the Trend SET software toolBe able to integrate solutions / systems through a number of different protocols including Modbus, MBus, BACnet.Demonstrate a good knowledge of IT networks and IP ConfigurationAble to build partner relationships with customers and suppliers focusing on solving any problems.Understand the basics of Metering and Open Protocol solutions.
May 01, 2024
Full time
Location: London & SurroundsSalary: Up to 53kWhat will you do day to day?Provide an exceptional level of professionalism in delivering site solutions from the initial mobilisation stage through to final commissioning and demonstration.Have the opportunity to design and configure controller strategies / schematics for the core range of BMS solutions including Trend, Tridium and Distech.Use initiative to proactively adopt project tasks and coordinate delivery alongside the project managers, project coordinators, engineers, sub-contractors.Carryout site visits during project mobilisation to understand plant and site requirements to ensure the software strategy and head end schematics accurately match.Create and utilise a range of standard strategy and schematic designs that can be easily understood and adopted by the design and commissioning teams.Complete commissioning of the Graphics Head End on site.Mentor and coach Controls engineers to help develop skill sets and enhance the overall knowledge base.Take full ownership of the commissioning of new BMS installations and the Graphics Head End on site ensuring the system is delivered to the clients expectations.Mentor and coach Controls engineers to help develop skill sets and enhance the overall knowledge base.Carryout surveys, proposals and quoting of new project works.Support the wider BMS Operations teams with PPMs and Reactive Callouts on selected sites if required.Share knowledge and support with colleagues across the Projects and Controls Operations.Verify software strategy design throughout the commissioning process and deliver documented evidence of the operation of the completed system.Who will you work with?The National BMS Projects and Operation consists of a team of over 50 engineers, managers and support colleagues. You will be an integral part of this team and will work alongside and under the direction and guidance of the Project Managers and Regional Operations Manager. This will require a mix of delivering site activities and at times working from home for the design elements of the role.Experience & SkillsIdeally you will have knowledge and experience equal to the Trend Expert competency level and have the ability to confidently modify energy biased software and professional schematics.Have a strong knowledge of the Trend SET software toolBe able to integrate solutions / systems through a number of different protocols including Modbus, MBus, BACnet.Demonstrate a good knowledge of IT networks and IP ConfigurationAble to build partner relationships with customers and suppliers focusing on solving any problems.Understand the basics of Metering and Open Protocol solutions.
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
May 01, 2024
Full time
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. This role requires regular shift working. You will be required to do 14 shifts over a 28-day period: this consists of 7 day shifts each covering 07:00am - 07:00pm, and 7-night shifts each covering 07:00pm - 07:00am. The post attracts a shift allowance of 20% of the salary. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Please note - this role requires you to pass a security clearance check. For further information on this please see selection process details. Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
May 01, 2024
Full time
Infrastructure Operations Engineer: Pay up to £43,347, plus up to 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you an IT Operations Controller looking for a role where you can utilise your skills and experience to deliver high value services? Do you want to solve complex problems that will help DWP support the most vulnerable citizens? This is a great opportunity for an IT Operations Controller to join and support DWP as we take on a digital transformation that will mean better experience for our millions of users, better work for our people, and more efficient and effective services. You'll be part of a team of around 30 people based across our Newcastle and Manchester Digital Hubs. Together you will provide 24-hour cover on a shift basis and be the central point of monitoring for every service on the DWP Estate. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users. Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Operations Controller you will manage a team who monitor infrastructure and applications across Datacentre and Cloud (AWS and Azure) environments. You will lead shift team members in first line fault diagnosis and incident resolution. This role requires regular shift working. You will be required to do 14 shifts over a 28-day period: this consists of 7 day shifts each covering 07:00am - 07:00pm, and 7-night shifts each covering 07:00pm - 07:00am. The post attracts a shift allowance of 20% of the salary. As an IT Operations Shift Lead you will manage and support the performance and development of team members. You will support Major Incidents and coordinating and liaising with stakeholders to minimise service impacting issues. Assist with the implementation of agreed remedies and preventative measures. Initiate and monitor actions to investigate and resolve problems in systems. You'll provide expert knowledge and guidance to projects and lead on the coordination of incoming data to prioritise the workload for the Operations Analyst team. You will work closely with senior stakeholders and team members to identify areas for improvement and simplify processes. Identify improvements and support proposed solutions. What skills, knowledge and experience will you need? Experience of leadership and Team Management in an IT Operations area. Experience working within a first line Command Centre team or incident resolution teams. Knowledge of IT Infrastructure e.g., Networks, Servers and IT Application monitoring hosted within traditional Datacentres and Cloud (AWS and Azure) environments using tools such as BMC and Dynatrace. Ability to analyse and triage high profile technical incidents, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs (this will include supporting the Major Incident Management process). Understand the ITIL framework with working knowledge of Incident, Problem and Change. Analytical and problem-solving skills with working knowledge of ServiceNow, Service Management products and collaboration tools. Ability to utilise service reports to monitor and measure service performance of operational services. You can identify Continual Service Improvement opportunities to improve user experience and deliver a consistently high standard of customer service to all stakeholders Please note - this role requires you to pass a security clearance check. For further information on this please see selection process details. Details. Wages. Perks. You'll join us in our brilliant digital hubs in Manchester or Newcastle. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office. In return for your skills, we offer competitive pay of up to £43,347. You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%. You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Click 'Apply' for more information and to start an application on Civil Service Jobs.
Prestigious opportunity for a Network & Security Engineer with a Pioneering Technology team. Following a period of growth and significant investment in our network, we are embarking on a Network modernisation and digital transformation. If you enjoy working in a fast paced environment, driven by constant advancement in technology, we are inviting you to join our success story! Hybrid work is provided with 2 days a week in the office. As one of our Network Engineers you will be responsible for:- Providing network and security expertise within the Infrastructure and Operations team Managing the IT network infrastructure and data centre operations whilst new systems and services are deployed Transforming from a traditional network to a next generation Cisco digital Network architecture Implementing and managing security infrastructure technologies Projects as well as BAU If you possess a combination of some of the following skills then LETS TALK! Expertise in complex on-premises, cloud networking and security infrastructure In-depth experience in Cisco routing and switching networking technologies SDN - Software Defined Networking Cisco data centre ACI Wireless LAN controllers I.S.E and DNA Policy centre Palo Alto technologies - NGFW, Panorama, Global Protect In return, you will be rewarded with ongoing career development and training, a competitive salary, 35 days holiday (plus Christmas shutdown and Bank holidays), an industry-beating pension scheme! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 30, 2024
Full time
Prestigious opportunity for a Network & Security Engineer with a Pioneering Technology team. Following a period of growth and significant investment in our network, we are embarking on a Network modernisation and digital transformation. If you enjoy working in a fast paced environment, driven by constant advancement in technology, we are inviting you to join our success story! Hybrid work is provided with 2 days a week in the office. As one of our Network Engineers you will be responsible for:- Providing network and security expertise within the Infrastructure and Operations team Managing the IT network infrastructure and data centre operations whilst new systems and services are deployed Transforming from a traditional network to a next generation Cisco digital Network architecture Implementing and managing security infrastructure technologies Projects as well as BAU If you possess a combination of some of the following skills then LETS TALK! Expertise in complex on-premises, cloud networking and security infrastructure In-depth experience in Cisco routing and switching networking technologies SDN - Software Defined Networking Cisco data centre ACI Wireless LAN controllers I.S.E and DNA Policy centre Palo Alto technologies - NGFW, Panorama, Global Protect In return, you will be rewarded with ongoing career development and training, a competitive salary, 35 days holiday (plus Christmas shutdown and Bank holidays), an industry-beating pension scheme! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
My client, a consultancy organisation is on the lookout for a Voice Architect for an initial 6-month contract. They are looking for someone that has extensive experience with MS Teams and Oracle Location : Remote (Must be in the UK) Rate : £700/800 P/D (Inside of IR35) Start Date : ASAP Role Overview : My client is looking for someone to support the 2024 Teams Roll-Out Project, requiring expertise in Cisco unified communications , cloud voice technologies , Microsoft Teams , Oracle SBC, SIP protocol , and tier 3-4 operational support . Significant experience supporting unified communications in large enterprise environments. Provide technical direction and engineering support for projects and infrastructure within the project. Possess advanced functional knowledge of evolving voice and network engineering industry technologies/competition, concepts, and trends. Key Technical Skills: Advanced hands-on telephony experience within Cisco, MS Teams, MS Teams Voice, Oracle SBC/ECB, and/or routing of Universal/International Toll-Free routing Significant hands-on experience Oracle SBC network design, configuration, support, and maintenance Advanced hands-on experience with the SIP protocol and analyzing call flows for global dial plan design Advanced level of SIP Normalization scripting. Strong proficiency with global direct routing, E.164 dial plans, e911, SIP Trunking, PowerShell scripting, and MS Teams routing policies Microsoft Teams ACME 3900 Platform Cisco Call Management Technology Experience with Cisco 4400 and Catalyst Gateways to support provider connections. Experience with Oracle Interoperations Monitoring Oracle ACME Session Border Controllers - Oracle SBC/ECB Teams Direct Routing Experience with the following Apps is a plus: Intrado E911, Mutare Spam calls, Unimax for Provisioning Audio Codes and Poly Desk Phones for Teams, good to have Cisco CUBE and Analog Gateways, good to have
Apr 30, 2024
Full time
My client, a consultancy organisation is on the lookout for a Voice Architect for an initial 6-month contract. They are looking for someone that has extensive experience with MS Teams and Oracle Location : Remote (Must be in the UK) Rate : £700/800 P/D (Inside of IR35) Start Date : ASAP Role Overview : My client is looking for someone to support the 2024 Teams Roll-Out Project, requiring expertise in Cisco unified communications , cloud voice technologies , Microsoft Teams , Oracle SBC, SIP protocol , and tier 3-4 operational support . Significant experience supporting unified communications in large enterprise environments. Provide technical direction and engineering support for projects and infrastructure within the project. Possess advanced functional knowledge of evolving voice and network engineering industry technologies/competition, concepts, and trends. Key Technical Skills: Advanced hands-on telephony experience within Cisco, MS Teams, MS Teams Voice, Oracle SBC/ECB, and/or routing of Universal/International Toll-Free routing Significant hands-on experience Oracle SBC network design, configuration, support, and maintenance Advanced hands-on experience with the SIP protocol and analyzing call flows for global dial plan design Advanced level of SIP Normalization scripting. Strong proficiency with global direct routing, E.164 dial plans, e911, SIP Trunking, PowerShell scripting, and MS Teams routing policies Microsoft Teams ACME 3900 Platform Cisco Call Management Technology Experience with Cisco 4400 and Catalyst Gateways to support provider connections. Experience with Oracle Interoperations Monitoring Oracle ACME Session Border Controllers - Oracle SBC/ECB Teams Direct Routing Experience with the following Apps is a plus: Intrado E911, Mutare Spam calls, Unimax for Provisioning Audio Codes and Poly Desk Phones for Teams, good to have Cisco CUBE and Analog Gateways, good to have
Retail Operations Business Partner/Analyst 6 Month Contract (Renewable) City of London (Hybrid Working) Halliday Marx have partnered with a prestigious Luxury Retail and FMCG brand to recruit a Retail Business Partner, specifically looking at the Retail Operations of the business. Initially we are looking at a 6 month contract, hybrid working (3 days in their luxury offices) you will provide hands on support to the Retail Director, Retail Team and internal and external stakeholders. Key Duties and Responsibilities of the role will include; Finalise the set-up and integration of all Point of Sales (PoS) tools, aligning all involved teams, to fix stock and sales reconciliation issues. Check that retail guidelines & processes are communicated and up to date in opened (PoS): product assortment updates, supply and inventory operations, replenishment rules, finance reconciliations, client data management through systems, etc. Check proper execution of retail processes in the PoS, in line business protocol and guidelines Support local PoS teams for the monitoring and reporting of operations, supporting set-up and improvement of operational reporting (in-store performance, inventory performance, assortment performance, P&Ls ), enabling internal benchmarks Support the teams in day-to-day activity of operations, including when issues arise (till system, inventories, stock intake, replenishment modalities ) Run controls on sales, inventory, in coordination with Finance / Supply teams Secure tools availability, localisation, and evolutions, depending on format, operational model, infrastructure & partner ecosystems of the different points of sales Support the brand teams and the activation specialists on any operational needs for all activations/animations in store and in Department Stores if relevant or needed Improve store operations and operations control Promote continuous improvement of operational processes (benchmark among PoS, KPIs follow-up, assistance in the definition of action plans) Provide continuous feedback to local and central teams (expression of needs, information sharing) Identify risks and propose optimization elements Support the implementation of new processes and tools to better run and control store operations; Keep the store handbooks always updated with new or optimised processes Keep the reporting files up-and-running (excel) and develop or improve where necessary: Check, link, integrate and improve all retail reporting files and processes, working hand-in-hand with the business controller in Finance team - including P&Ls Cleaning and organising of the Retail reports and working documents database Candidate Profile; Minimum of 5 years Retail Operations experience - Retail operations control, IT, supply chain, finance and control or controllership . A prior experience on the shop floor is a must Ability to work and collaborate transversally in a matrix environment (Markets, Maisons, Central Support teams) Analytical, entrepreneurial, organised and a collaborative team player Strong business partnering experience - must be able to communicate and build relationships with key internal and external stakeholders Strong problem solver Strong Excel skills and knowledgeable on information systems finance and supply chain
Apr 30, 2024
Full time
Retail Operations Business Partner/Analyst 6 Month Contract (Renewable) City of London (Hybrid Working) Halliday Marx have partnered with a prestigious Luxury Retail and FMCG brand to recruit a Retail Business Partner, specifically looking at the Retail Operations of the business. Initially we are looking at a 6 month contract, hybrid working (3 days in their luxury offices) you will provide hands on support to the Retail Director, Retail Team and internal and external stakeholders. Key Duties and Responsibilities of the role will include; Finalise the set-up and integration of all Point of Sales (PoS) tools, aligning all involved teams, to fix stock and sales reconciliation issues. Check that retail guidelines & processes are communicated and up to date in opened (PoS): product assortment updates, supply and inventory operations, replenishment rules, finance reconciliations, client data management through systems, etc. Check proper execution of retail processes in the PoS, in line business protocol and guidelines Support local PoS teams for the monitoring and reporting of operations, supporting set-up and improvement of operational reporting (in-store performance, inventory performance, assortment performance, P&Ls ), enabling internal benchmarks Support the teams in day-to-day activity of operations, including when issues arise (till system, inventories, stock intake, replenishment modalities ) Run controls on sales, inventory, in coordination with Finance / Supply teams Secure tools availability, localisation, and evolutions, depending on format, operational model, infrastructure & partner ecosystems of the different points of sales Support the brand teams and the activation specialists on any operational needs for all activations/animations in store and in Department Stores if relevant or needed Improve store operations and operations control Promote continuous improvement of operational processes (benchmark among PoS, KPIs follow-up, assistance in the definition of action plans) Provide continuous feedback to local and central teams (expression of needs, information sharing) Identify risks and propose optimization elements Support the implementation of new processes and tools to better run and control store operations; Keep the store handbooks always updated with new or optimised processes Keep the reporting files up-and-running (excel) and develop or improve where necessary: Check, link, integrate and improve all retail reporting files and processes, working hand-in-hand with the business controller in Finance team - including P&Ls Cleaning and organising of the Retail reports and working documents database Candidate Profile; Minimum of 5 years Retail Operations experience - Retail operations control, IT, supply chain, finance and control or controllership . A prior experience on the shop floor is a must Ability to work and collaborate transversally in a matrix environment (Markets, Maisons, Central Support teams) Analytical, entrepreneurial, organised and a collaborative team player Strong business partnering experience - must be able to communicate and build relationships with key internal and external stakeholders Strong problem solver Strong Excel skills and knowledgeable on information systems finance and supply chain
Professional ServicesLondon,United Kingdom When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on and LinkedIn and Facebook. Position Overview: The Solutions Architect works within the EMEA Services Team and supports Zones sales teams to help grow the profitable sales of infrastructure solutions within a region and/or market. The goal is to help manage the above market growth rate of revenue and gross margins for hardware, software, and services for enterprise product defined as primarily servers, storage, networking, and other advanced technologies. The Solutions Architect role is one of a pre-sales resource to utilize their technology background to lead the consultative discovery of the client/prospect's business goals, objectives, and challenges and to translate them into effective infrastructure solutions. Your ability to achieve sales and profit goals will transpire through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up. The Solutions Architect plays a leadership role, by analyzing business requirements, presenting related solutions, and driving the business case and financial justifications. What you'll do as the Solutions Architect: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working within the EMEA Services Team in collaboration with Sales Management and Account Executives and Global Solutioning Teams Planning and Reporting with the VP of Services EMEA, Sales Management and Advanced Solutions to manage pipeline towards goal achievement Joint Account Planning to help identify opportunities in accounts Sales Calls and Presentations to Identify and Close Solutions Opportunities Solutions Development based on the clients/prospects requirements Joint Bid and Proposal Development with Sales Prepare SOWs and Services Estimates Equipping and Training the Sales Organization on Solutions and How to Find Opportunities Pipeline Management and Forecasting of Product and Services Revenue/GM for Defined market Prospecting and Develop Opportunities Independently as time permits Working with Manufacturers, OEMs, and Software Publishers (Partners) Build and Maintain Regional and Local Relationships with Partners Channel and Direct Sales Organizations Go to Market Planning with Partners to Identify the Best Opportunity Areas and Accounts to Target Develop and Deliver with marketing and Partners - Demand Generation Campaigns and Events Maintain Certifications as Necessary to Enable Zones to be able to Resell the Products, and Maintain the Highest Level of Vendor Rebates and Lowest Cost Working with Clients Build and Maintain Relationships, Particularly Technical Relationships in Assigned Accounts as Appropriate to Farm Additional Opportunities Perform Needs Assessments as Appropriate Perform Short Term Billable Engagements to Keep Skill Set Short, Offset Some Cost of Sales. These are generally Assessment, Proof of Concept, or Architectural type of Engagements Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client's needs into technology solutions Ensure Customer Satisfaction Levels with Stated Goal of 100% Working with Team Support other Solutions Architects sales Activities as appropriate utilizing your Subject Matter Expertise Support other Geographic Areas and Practices as Needed based on Skillset, Demand, and Availability Keep Pipeline, Forecast, Time and Billing, Project and Activity Reporting Current based with Defined Tools and Meeting Submittal Deadlines. Support and Work with Expert Connect in Configuration, Bill of Material and Solution Definitions to ensure Accuracy and Quality of Orders What you will bring to the team: Bachelor's degree in Computer Science, Engineering, Business or related discipline; equivalent years of experience is acceptable At least 5 years of experience in an enterprise environment and a minimum of 2 years in a pre-sales technical role Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business. Ability to communicate effectively with clients, colleagues and management. Professional, business-focused attitude and courteous manner towards clients, partners, and peers Ability to travel an average of 30% of the time Technology Focus and Requirements Comfortable interacting with employees at all levels of a large organization, including C-level executives in a technical pre-sales capacity and the ability to design and architect solutions from OEM validated designs from major industry leaders including: Cisco, Dell/EMC, HPE, NetApp, Nutanix, VMware. Extensive experience with enterprise network routing, switching, WAN, wired and wireless solutions. Strong working knowledge of Spine/Leaf and ACI/SDN topologies. Understanding of stand-alone and controller-based architectures. Active technical certifications from technology leaders like Cisco, Dell/EMC, HPE, Microsoft, NetApp, Nutanix, VMware, and other relevant network solutions. Zones offers a comprehensive Benefits package At Zones, we're proud to offer a comprehensive benefits package designed to support the well-being and success of our employees. Your health is important to us. Our benefits package includes private medical insurance, dental coverage, and access to a range of wellness programs aimed at promoting a healthy lifestyle. We believe that a healthy workforce is productive; we also operate a flexible and hybrid working policy. Also included is a workplace pension scheme, ensuring that you're building a solid foundation for retirement. Investing in your professional growth and development is a priority for us. Our benefits package includes opportunities for training and development, as we want to support you in reaching your career goals and unlocking your full potential. In addition to the core benefits outlined above, we offer a range of additional perks and benefits to enhance your experience as a valued member of our team. These may include discounts on gym memberships, retail purchases, travel packages, and more. At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Apr 29, 2024
Full time
Professional ServicesLondon,United Kingdom When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on and LinkedIn and Facebook. Position Overview: The Solutions Architect works within the EMEA Services Team and supports Zones sales teams to help grow the profitable sales of infrastructure solutions within a region and/or market. The goal is to help manage the above market growth rate of revenue and gross margins for hardware, software, and services for enterprise product defined as primarily servers, storage, networking, and other advanced technologies. The Solutions Architect role is one of a pre-sales resource to utilize their technology background to lead the consultative discovery of the client/prospect's business goals, objectives, and challenges and to translate them into effective infrastructure solutions. Your ability to achieve sales and profit goals will transpire through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up. The Solutions Architect plays a leadership role, by analyzing business requirements, presenting related solutions, and driving the business case and financial justifications. What you'll do as the Solutions Architect: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working within the EMEA Services Team in collaboration with Sales Management and Account Executives and Global Solutioning Teams Planning and Reporting with the VP of Services EMEA, Sales Management and Advanced Solutions to manage pipeline towards goal achievement Joint Account Planning to help identify opportunities in accounts Sales Calls and Presentations to Identify and Close Solutions Opportunities Solutions Development based on the clients/prospects requirements Joint Bid and Proposal Development with Sales Prepare SOWs and Services Estimates Equipping and Training the Sales Organization on Solutions and How to Find Opportunities Pipeline Management and Forecasting of Product and Services Revenue/GM for Defined market Prospecting and Develop Opportunities Independently as time permits Working with Manufacturers, OEMs, and Software Publishers (Partners) Build and Maintain Regional and Local Relationships with Partners Channel and Direct Sales Organizations Go to Market Planning with Partners to Identify the Best Opportunity Areas and Accounts to Target Develop and Deliver with marketing and Partners - Demand Generation Campaigns and Events Maintain Certifications as Necessary to Enable Zones to be able to Resell the Products, and Maintain the Highest Level of Vendor Rebates and Lowest Cost Working with Clients Build and Maintain Relationships, Particularly Technical Relationships in Assigned Accounts as Appropriate to Farm Additional Opportunities Perform Needs Assessments as Appropriate Perform Short Term Billable Engagements to Keep Skill Set Short, Offset Some Cost of Sales. These are generally Assessment, Proof of Concept, or Architectural type of Engagements Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client's needs into technology solutions Ensure Customer Satisfaction Levels with Stated Goal of 100% Working with Team Support other Solutions Architects sales Activities as appropriate utilizing your Subject Matter Expertise Support other Geographic Areas and Practices as Needed based on Skillset, Demand, and Availability Keep Pipeline, Forecast, Time and Billing, Project and Activity Reporting Current based with Defined Tools and Meeting Submittal Deadlines. Support and Work with Expert Connect in Configuration, Bill of Material and Solution Definitions to ensure Accuracy and Quality of Orders What you will bring to the team: Bachelor's degree in Computer Science, Engineering, Business or related discipline; equivalent years of experience is acceptable At least 5 years of experience in an enterprise environment and a minimum of 2 years in a pre-sales technical role Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business. Ability to communicate effectively with clients, colleagues and management. Professional, business-focused attitude and courteous manner towards clients, partners, and peers Ability to travel an average of 30% of the time Technology Focus and Requirements Comfortable interacting with employees at all levels of a large organization, including C-level executives in a technical pre-sales capacity and the ability to design and architect solutions from OEM validated designs from major industry leaders including: Cisco, Dell/EMC, HPE, NetApp, Nutanix, VMware. Extensive experience with enterprise network routing, switching, WAN, wired and wireless solutions. Strong working knowledge of Spine/Leaf and ACI/SDN topologies. Understanding of stand-alone and controller-based architectures. Active technical certifications from technology leaders like Cisco, Dell/EMC, HPE, Microsoft, NetApp, Nutanix, VMware, and other relevant network solutions. Zones offers a comprehensive Benefits package At Zones, we're proud to offer a comprehensive benefits package designed to support the well-being and success of our employees. Your health is important to us. Our benefits package includes private medical insurance, dental coverage, and access to a range of wellness programs aimed at promoting a healthy lifestyle. We believe that a healthy workforce is productive; we also operate a flexible and hybrid working policy. Also included is a workplace pension scheme, ensuring that you're building a solid foundation for retirement. Investing in your professional growth and development is a priority for us. Our benefits package includes opportunities for training and development, as we want to support you in reaching your career goals and unlocking your full potential. In addition to the core benefits outlined above, we offer a range of additional perks and benefits to enhance your experience as a valued member of our team. These may include discounts on gym memberships, retail purchases, travel packages, and more. At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Our client a Global Services Organisation with more than 130000 employees are seeking to recruit a Programme IT Financial Controller and you will bring the below skill set: Your experience working in a consulting services or programme management organisation will be critical to your success in this role. You will also be able to demonstrate: Demonstrable experience in Project, Portfolio Accounting and leading the financial aspects of a large scale IT programmes including Driving automation and standardisation of process. Advanced Excel and automation of reporting & MI skills Knowledge of revenue recognition practices and policies in a consulting services environment Experience managing the finances for sub-contractors Relevant Financial qualification such as ACCA or CIMA and 8+ years PQE Bachelor's or Master's degree in business, Operations, Finance or related field or equivalent work experience As a Programme Financial Controller, you will be responsible for: Financial Planning and Analysis: Develop and manage the budget for the entire programmes and provide FP&A support to large scale Programmes. Collaborate with relevant stakeholders to ensure accurate financial forecasts, revenue recognition and cost decision support. Cost Management: Monitor and control expenditures to ensure they align with the approved budget. Collaborate with the programme governance team to implement cost-saving measures without compromising the quality of delivery. Financial Reporting: Prepare regular financial reports, analysis and commentary for senior management and key stakeholders. Provide insights into financial performance, risks, and opportunities. Business Partnering: Trusted business partner and advisor to the Client Delivery Partner and their Management team. Standardisation, Automation and Change Management: Ability to support and drive standardisation of process, automation and to solve complex problems. Drive change in a rapidly evolving, complex environment. Compliance and Risk Management: Ensure compliance with financial regulations and internal policies. Identify and mitigate financial risks associated with the programme. Vendor Management: Collaborate with procurement and vendor management teams to ensure cost-effective execution by the subcontractors. Monitor vendor invoices and payments. Financial Analysis: Conduct financial analysis to support decision-making processes. Evaluate the financial impact of different delivery strategies and scenarios. Resource Allocation: Work closely with the programme governance team to allocate financial resources efficiently. Optimize resource allocation to meet programme goals. Audit and Control: Coordinate with internal and external auditors to facilitate audits. Implement and maintain internal controls related to financial processes.
Apr 29, 2024
Contractor
Our client a Global Services Organisation with more than 130000 employees are seeking to recruit a Programme IT Financial Controller and you will bring the below skill set: Your experience working in a consulting services or programme management organisation will be critical to your success in this role. You will also be able to demonstrate: Demonstrable experience in Project, Portfolio Accounting and leading the financial aspects of a large scale IT programmes including Driving automation and standardisation of process. Advanced Excel and automation of reporting & MI skills Knowledge of revenue recognition practices and policies in a consulting services environment Experience managing the finances for sub-contractors Relevant Financial qualification such as ACCA or CIMA and 8+ years PQE Bachelor's or Master's degree in business, Operations, Finance or related field or equivalent work experience As a Programme Financial Controller, you will be responsible for: Financial Planning and Analysis: Develop and manage the budget for the entire programmes and provide FP&A support to large scale Programmes. Collaborate with relevant stakeholders to ensure accurate financial forecasts, revenue recognition and cost decision support. Cost Management: Monitor and control expenditures to ensure they align with the approved budget. Collaborate with the programme governance team to implement cost-saving measures without compromising the quality of delivery. Financial Reporting: Prepare regular financial reports, analysis and commentary for senior management and key stakeholders. Provide insights into financial performance, risks, and opportunities. Business Partnering: Trusted business partner and advisor to the Client Delivery Partner and their Management team. Standardisation, Automation and Change Management: Ability to support and drive standardisation of process, automation and to solve complex problems. Drive change in a rapidly evolving, complex environment. Compliance and Risk Management: Ensure compliance with financial regulations and internal policies. Identify and mitigate financial risks associated with the programme. Vendor Management: Collaborate with procurement and vendor management teams to ensure cost-effective execution by the subcontractors. Monitor vendor invoices and payments. Financial Analysis: Conduct financial analysis to support decision-making processes. Evaluate the financial impact of different delivery strategies and scenarios. Resource Allocation: Work closely with the programme governance team to allocate financial resources efficiently. Optimize resource allocation to meet programme goals. Audit and Control: Coordinate with internal and external auditors to facilitate audits. Implement and maintain internal controls related to financial processes.
This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. The role Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor Services management team. Support the Head of Visitor Operations in developing the Visitor Services management team. You will take lead on delivering a roster and roster pattern. Regularly review systems and practices to ensure a safe and efficient service. Review current team onboarding and training schedules. Take ownership of project or departmental budgets as directed by the Head of Visitor Operations. Work in partnership with the People team to upskill line managers. Show presentation and safety management You will work, on a roster pattern, as the Visitor Service Bronze controller for the arena, leading the visitor facing teams. You will be confident in leading the arena briefing, team briefing and contractor briefing. Work with radio communications and incident reporting software and other Office software products to report on the show shift. Lead the Visitor Services Duty Managers to ensure that they are delivering best in class visitor services. Identify and rectify any issues when on shift, working with the Security Duty Manager and other onsite contractors to ensure a seamless experience. Have a keen eye for presentation, ensuring that visitors have an overwhelmingly positive experience delivered through our teams and contractors. Where visitors raise a comment or complaint post show, you will work alongside our Box Office team to ensure a suitable investigation and response. Alongside the Head of Visitor Operations, develop the written Welcome and Presentation framework. Support the Head of Visitor Operations to build and deliver a Bronze Control framework to train, support and review the Visitor Services Duty Managers. Working with a Gold, Silver, Bronze command structure you will have a calm approach to emergency situations which focuses on resolution and limits disruption to the show and the visitor experience. How you'll dazzle us We are seeking an enthusiastic and experienced front of house leader to manage the Visitor Services team. Experience in a similar role is essential and you are passionate about training, development, and exceeding customer expectations and solving problems quickly. Proficiency with IT software including Microsoft office (Excel and Word), rostering software, and an aptitude for learning new systems. With excellent communication skills, you will inspire and motivate your team as well as the Duty Managers and Visitor Assistants. So they can deliver exceptional service and create a memorable experience for each visitor. You have a confident, outgoing, personable approach and thrive on working in a busy high-profile environment. Flexibility to work weekends and evenings is required, as you will want to lead your teams at the busiest times. What's next If this sounds like the perfect opportunity for you, apply today via the form below!
Apr 28, 2024
Full time
This is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. The role Staff Leadership and Management Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. Working to bring and maintain cohesion within the Visitor Services management team. Support the Head of Visitor Operations in developing the Visitor Services management team. You will take lead on delivering a roster and roster pattern. Regularly review systems and practices to ensure a safe and efficient service. Review current team onboarding and training schedules. Take ownership of project or departmental budgets as directed by the Head of Visitor Operations. Work in partnership with the People team to upskill line managers. Show presentation and safety management You will work, on a roster pattern, as the Visitor Service Bronze controller for the arena, leading the visitor facing teams. You will be confident in leading the arena briefing, team briefing and contractor briefing. Work with radio communications and incident reporting software and other Office software products to report on the show shift. Lead the Visitor Services Duty Managers to ensure that they are delivering best in class visitor services. Identify and rectify any issues when on shift, working with the Security Duty Manager and other onsite contractors to ensure a seamless experience. Have a keen eye for presentation, ensuring that visitors have an overwhelmingly positive experience delivered through our teams and contractors. Where visitors raise a comment or complaint post show, you will work alongside our Box Office team to ensure a suitable investigation and response. Alongside the Head of Visitor Operations, develop the written Welcome and Presentation framework. Support the Head of Visitor Operations to build and deliver a Bronze Control framework to train, support and review the Visitor Services Duty Managers. Working with a Gold, Silver, Bronze command structure you will have a calm approach to emergency situations which focuses on resolution and limits disruption to the show and the visitor experience. How you'll dazzle us We are seeking an enthusiastic and experienced front of house leader to manage the Visitor Services team. Experience in a similar role is essential and you are passionate about training, development, and exceeding customer expectations and solving problems quickly. Proficiency with IT software including Microsoft office (Excel and Word), rostering software, and an aptitude for learning new systems. With excellent communication skills, you will inspire and motivate your team as well as the Duty Managers and Visitor Assistants. So they can deliver exceptional service and create a memorable experience for each visitor. You have a confident, outgoing, personable approach and thrive on working in a busy high-profile environment. Flexibility to work weekends and evenings is required, as you will want to lead your teams at the busiest times. What's next If this sounds like the perfect opportunity for you, apply today via the form below!
Do you have SAP Systems experience, and are you seeking a new job in Warrington? Jonathan Lee Recruitment is helping this major automotive tier 1 company recruit a SAP Systems Controller, the role comes with a salary from £45,000 per annum and excellent benefits. As a Systems Controller, you will ensure that SAP is properly used within the plant and work closely with operations departments to continuously enhance adherence to the Core business model. You will also be the interface between plant, information and technology, monitoring and enforcing compliance with the business. In your first few weeks in this SAP Systems Controller role, you can expect to: Monitor and enforce adherence to the SAP management rules, process and organisation Provide regular feedback about the SAP status to the plant management committee and the Country Manager Support implementation of the SAP Key User network for site and roll out process to support key users Review SAP authorizations needed for a user, according to the activities they require in the system, and fill an authorization request form to start validation workflow Organize, with the support of plant Direction & HR, when necessary, an assessment campaign of SAP end-users To apply for this SAP Systems Controller role, your soft skills, expertise and experience should include: An IT qualification (or equivalent in experience) and excellent IT skills Good communication skills The ability to undertake training relevant to the role To be committed to continuous development of your skills and knowledge Expert user of SAP systems, ideally from a manufacturing environment. If you're looking to impact and create change positively, you'll be rewarded with an excellent salary and a benefits package for your inclusive and committed approach. Don't hesitate to contact our Jonathan Lee Recruitment team today to apply and register your interest in this full-time Systems Controller position in Warrington. We're looking forward to meeting you. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Apr 25, 2024
Full time
Do you have SAP Systems experience, and are you seeking a new job in Warrington? Jonathan Lee Recruitment is helping this major automotive tier 1 company recruit a SAP Systems Controller, the role comes with a salary from £45,000 per annum and excellent benefits. As a Systems Controller, you will ensure that SAP is properly used within the plant and work closely with operations departments to continuously enhance adherence to the Core business model. You will also be the interface between plant, information and technology, monitoring and enforcing compliance with the business. In your first few weeks in this SAP Systems Controller role, you can expect to: Monitor and enforce adherence to the SAP management rules, process and organisation Provide regular feedback about the SAP status to the plant management committee and the Country Manager Support implementation of the SAP Key User network for site and roll out process to support key users Review SAP authorizations needed for a user, according to the activities they require in the system, and fill an authorization request form to start validation workflow Organize, with the support of plant Direction & HR, when necessary, an assessment campaign of SAP end-users To apply for this SAP Systems Controller role, your soft skills, expertise and experience should include: An IT qualification (or equivalent in experience) and excellent IT skills Good communication skills The ability to undertake training relevant to the role To be committed to continuous development of your skills and knowledge Expert user of SAP systems, ideally from a manufacturing environment. If you're looking to impact and create change positively, you'll be rewarded with an excellent salary and a benefits package for your inclusive and committed approach. Don't hesitate to contact our Jonathan Lee Recruitment team today to apply and register your interest in this full-time Systems Controller position in Warrington. We're looking forward to meeting you. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Job Title: Junior Service Desk Controller Location: Stevenage Duration: Temp to perm Hours : 0900-5.30pm Mon-Fri Salary: 13/14ph - perm to be confirmed but competitive salary What we do: We are a leading specialist in telecare solutions and warden call systems, with over 450 sites supported Nationwide. Our client base includes local authorities, Councils and Housing associations also the public sector. Job Overview: As a Junior Service Desk Controller, you will help with the day-to-day admin for the team and assist with the logistics of the engineers so that operations run smoothly, monitoring service levels, and making sure the client base is happy. Key Responsibilities: To assist the service controller with day-to-day admin tasks, as and when they arise. Assist the service controller to monitor service desk performance metrics, such as ticket resolution time, first call resolution rate, and customer satisfaction scores. Assist the service controller to Identify opportunities for process improvements and automation to enhance service desk efficiency and effectiveness. Stay informed about emerging technologies and industry best practices related to IT service management. Required/ Advantageous: Proven experience ideally in a technical support role, with at least 2-3 years' experience. PC literate including word and excel. We want someone who is keen to learn all about the business and grow with us. Ability to work under pressure and be a self-motivator. Effective communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical stakeholders. Commitment to providing exceptional customer service and helping to resolve issues promptly and professionally. Ideally to have experience with a ticketing system
Apr 25, 2024
Full time
Job Title: Junior Service Desk Controller Location: Stevenage Duration: Temp to perm Hours : 0900-5.30pm Mon-Fri Salary: 13/14ph - perm to be confirmed but competitive salary What we do: We are a leading specialist in telecare solutions and warden call systems, with over 450 sites supported Nationwide. Our client base includes local authorities, Councils and Housing associations also the public sector. Job Overview: As a Junior Service Desk Controller, you will help with the day-to-day admin for the team and assist with the logistics of the engineers so that operations run smoothly, monitoring service levels, and making sure the client base is happy. Key Responsibilities: To assist the service controller with day-to-day admin tasks, as and when they arise. Assist the service controller to monitor service desk performance metrics, such as ticket resolution time, first call resolution rate, and customer satisfaction scores. Assist the service controller to Identify opportunities for process improvements and automation to enhance service desk efficiency and effectiveness. Stay informed about emerging technologies and industry best practices related to IT service management. Required/ Advantageous: Proven experience ideally in a technical support role, with at least 2-3 years' experience. PC literate including word and excel. We want someone who is keen to learn all about the business and grow with us. Ability to work under pressure and be a self-motivator. Effective communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical stakeholders. Commitment to providing exceptional customer service and helping to resolve issues promptly and professionally. Ideally to have experience with a ticketing system