Service Desk Analyst - Liverpool Are you a skilled Service Desk Analyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation! They have 300+ partners worldwide, supporting 750+ users, and cover a variety of different sectors. Additionally, you will be joining a team of 17, supporting projects, applications, infrastructure, and troubleshooting. This is a permanent opportunity, offering hybrid working, with a salary of 25,000 - 30,000 including tailored benefits! Law firm or professional services experience is an advantage . What does the role entail? As the Service Desk Analyst, you will join the IT Services Team and will report to the IT Service Desk Supervisor. Key responsibilities: First point of contact for all support of hardware and software problems. Logging of incidents, requests, and problems End to end resolution of 1st line support tickets. Working with people at all levels of the firm to ensure productivity and that issues are quickly and professionally resolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. What skills will you have? The ideal candidate will meet these requirements: 1-3 years' experience working as a Service Desk Analyst OR in a customer support role. Knowledge Microsoft Office 2010 or above (ideally 365). Good experience of working with Windows 10. MS Exchange experience. Good knowledge of Outlook. iManage or alternative document management system knowledge an advantage. Willingness to learn and develop within a busy support environment. What is on offer? A salary of 25,000- 30,000 is on offer, working for an international law firm that supports agile working. Hybrid working is also on offer, with 3 days in the office, and 2 days home office. They prioritise wellbeing and believe in investing in you and providing tailored benefits designed to support you and your family!
May 01, 2024
Full time
Service Desk Analyst - Liverpool Are you a skilled Service Desk Analyst looking to work for an international law firm? They successfully achieved the Legal Technology Team of the Year award, acknowledged for their innovation! They have 300+ partners worldwide, supporting 750+ users, and cover a variety of different sectors. Additionally, you will be joining a team of 17, supporting projects, applications, infrastructure, and troubleshooting. This is a permanent opportunity, offering hybrid working, with a salary of 25,000 - 30,000 including tailored benefits! Law firm or professional services experience is an advantage . What does the role entail? As the Service Desk Analyst, you will join the IT Services Team and will report to the IT Service Desk Supervisor. Key responsibilities: First point of contact for all support of hardware and software problems. Logging of incidents, requests, and problems End to end resolution of 1st line support tickets. Working with people at all levels of the firm to ensure productivity and that issues are quickly and professionally resolved. Monitoring open calls, ensuring resolutions and appropriate updates are carried out. Suggest and develop ideas for improving service quality and customer satisfaction. What skills will you have? The ideal candidate will meet these requirements: 1-3 years' experience working as a Service Desk Analyst OR in a customer support role. Knowledge Microsoft Office 2010 or above (ideally 365). Good experience of working with Windows 10. MS Exchange experience. Good knowledge of Outlook. iManage or alternative document management system knowledge an advantage. Willingness to learn and develop within a busy support environment. What is on offer? A salary of 25,000- 30,000 is on offer, working for an international law firm that supports agile working. Hybrid working is also on offer, with 3 days in the office, and 2 days home office. They prioritise wellbeing and believe in investing in you and providing tailored benefits designed to support you and your family!
Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom Req Monday, March 18, 2024 About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24 is seeking a talented and motivated Solutions Engineer to join our growing team. In this role, you will play a pivotal role in the pre-sales process, translating complex technical concepts into clear and compelling solutions for our customers. You will work closely with the sales team to understand customer needs and design tailored solutions using our software solutions. What You Will Work On Collaborate with the sales team to identify customer challenges and opportunities. Deeply understand our software products and their capabilities. Design and present customized solutions that address specific customer needs. Conduct technical demonstrations and proof-of-concept projects. Support the sales team throughout the sales cycle, providing technical expertise and guidance. Partner with the product and engineering teams to ensure smooth product implementation and integration. Gather customer feedback and identify areas for product improvement. Stay up to date on the latest industry trends and technologies. Assist with special projects where application design, configuration and consulting is required. Support the implementation team in deploying demonstrated solutions at client locations. Provide technical assistance to the customer success organization in supporting client deployed solutions. Provide regular product feedback to the Crisis24 product and development teams to ensure new market requirements are captured and implemented. Who You Will Work With Security (CSO, Operations, Cyber, Executive Protection) Business Continuity (Operations, Facilities, Business Resiliency) Travel (Travel Leadership and Management) Information Security (CISO, IT Operations) What You Will Bring BA/BS degree in in a business or technical related field. Minimum of 5 years of experience in a technical sales or solutions engineering role. Experience creating solutions for and demonstrating SaaS technology solutions. Excellent communication and presentation skills, both written and verbal. Ability to build strong relationships with customers and internal stakeholders. Problem-solving skills and a passion for finding innovative solutions. Experience with the security industry is a plus. Passionate about Crisis24's business, industry; eager to master product and service knowledge. Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint, JIRA, and Help Desk Support Software Periodic travel up to 25% may be required. Flexibility in work hours required to support global sales initiatives. Fluency in German and / or French a strong advantage. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom
May 01, 2024
Full time
Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom Req Monday, March 18, 2024 About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24 is seeking a talented and motivated Solutions Engineer to join our growing team. In this role, you will play a pivotal role in the pre-sales process, translating complex technical concepts into clear and compelling solutions for our customers. You will work closely with the sales team to understand customer needs and design tailored solutions using our software solutions. What You Will Work On Collaborate with the sales team to identify customer challenges and opportunities. Deeply understand our software products and their capabilities. Design and present customized solutions that address specific customer needs. Conduct technical demonstrations and proof-of-concept projects. Support the sales team throughout the sales cycle, providing technical expertise and guidance. Partner with the product and engineering teams to ensure smooth product implementation and integration. Gather customer feedback and identify areas for product improvement. Stay up to date on the latest industry trends and technologies. Assist with special projects where application design, configuration and consulting is required. Support the implementation team in deploying demonstrated solutions at client locations. Provide technical assistance to the customer success organization in supporting client deployed solutions. Provide regular product feedback to the Crisis24 product and development teams to ensure new market requirements are captured and implemented. Who You Will Work With Security (CSO, Operations, Cyber, Executive Protection) Business Continuity (Operations, Facilities, Business Resiliency) Travel (Travel Leadership and Management) Information Security (CISO, IT Operations) What You Will Bring BA/BS degree in in a business or technical related field. Minimum of 5 years of experience in a technical sales or solutions engineering role. Experience creating solutions for and demonstrating SaaS technology solutions. Excellent communication and presentation skills, both written and verbal. Ability to build strong relationships with customers and internal stakeholders. Problem-solving skills and a passion for finding innovative solutions. Experience with the security industry is a plus. Passionate about Crisis24's business, industry; eager to master product and service knowledge. Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint, JIRA, and Help Desk Support Software Periodic travel up to 25% may be required. Flexibility in work hours required to support global sales initiatives. Fluency in German and / or French a strong advantage. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom
Job title : IT Service Desk Analyst Contract : Permanent Salary: £40,000 + Benefits Location: Hybrid based in The City of LondonWe are currently working with a global leading Law firm who are looking to bring in an IT Service Desk Analyst to support their Lawyers, Paralegals, PAs etc. They are bringing someone in on a permanent basis who is passionate, keen to learn and has previous experience working within a professional services environment.The IT Service Desk Analyst will have the opportunity to work on a variety of projects and progress within the firm. The IT Service Desk Analyst will be required to troubleshoot laptop and hardware issues as well as applications such as Word, Excel, PowerPoint, Teams and SharePoint. In addition to this you will be working with Active Directory and Exchange supporting with email issues and adding users to distribution lists, locking accounts and managing documents. As the IT Service Desk Analyst you will also be working on wide array of legal applications such as iManage, CompareDocs, CMS, FileSite, BigHand and Intapp. Essential skills - IT Service Desk Analyst: Office 365 - Word, Excel, PowerPoint, Exchange/ Outlook, SharePoint, Teams Customer Service experience Active Directory experience Experience working in professional services Strong communication skill Passion for IT Dynamic thinker Fast learner Windows 10 experience Desirable skills - IT Service Desk Analyst: Networking experience Experience using ServiceNow Experience escalating tickets Experience with Intune Experience with Azure AirWatch experience Symantec Enterprise Vault experience Hardware support including PCs, Surface Pro, Screens, Monitors, Printers ITIL certification If you are interested in joining an organisation who are more than happy to invest into your learning, please apply for the IT Service Desk Analyst role with a copy of your latest CV and we will be in touch.Helpdesk / Office support / Service Desk / 1st line support / IT Support / IT Analyst / AirWatch / Azure / Intune / ServiceNow / Legal / Word / Excel / PowerPoint / SharePoint / Office 365 / MS Teams / Customer Service / Active Directory / Imanage / CMS / ComapreDocs / FileSite / BigHand / Intapp / Exchange / Windows 10 / troubleshooting / ServiceNow / O365 / AD / Anywhere 365 / Symantec Enterprise Vault / Surface pro 4 / Outlook / Surface Pro / Printers / Monitors / PCs / Screens / W10 / Windows / Hardware / ITIL /
May 01, 2024
Full time
Job title : IT Service Desk Analyst Contract : Permanent Salary: £40,000 + Benefits Location: Hybrid based in The City of LondonWe are currently working with a global leading Law firm who are looking to bring in an IT Service Desk Analyst to support their Lawyers, Paralegals, PAs etc. They are bringing someone in on a permanent basis who is passionate, keen to learn and has previous experience working within a professional services environment.The IT Service Desk Analyst will have the opportunity to work on a variety of projects and progress within the firm. The IT Service Desk Analyst will be required to troubleshoot laptop and hardware issues as well as applications such as Word, Excel, PowerPoint, Teams and SharePoint. In addition to this you will be working with Active Directory and Exchange supporting with email issues and adding users to distribution lists, locking accounts and managing documents. As the IT Service Desk Analyst you will also be working on wide array of legal applications such as iManage, CompareDocs, CMS, FileSite, BigHand and Intapp. Essential skills - IT Service Desk Analyst: Office 365 - Word, Excel, PowerPoint, Exchange/ Outlook, SharePoint, Teams Customer Service experience Active Directory experience Experience working in professional services Strong communication skill Passion for IT Dynamic thinker Fast learner Windows 10 experience Desirable skills - IT Service Desk Analyst: Networking experience Experience using ServiceNow Experience escalating tickets Experience with Intune Experience with Azure AirWatch experience Symantec Enterprise Vault experience Hardware support including PCs, Surface Pro, Screens, Monitors, Printers ITIL certification If you are interested in joining an organisation who are more than happy to invest into your learning, please apply for the IT Service Desk Analyst role with a copy of your latest CV and we will be in touch.Helpdesk / Office support / Service Desk / 1st line support / IT Support / IT Analyst / AirWatch / Azure / Intune / ServiceNow / Legal / Word / Excel / PowerPoint / SharePoint / Office 365 / MS Teams / Customer Service / Active Directory / Imanage / CMS / ComapreDocs / FileSite / BigHand / Intapp / Exchange / Windows 10 / troubleshooting / ServiceNow / O365 / AD / Anywhere 365 / Symantec Enterprise Vault / Surface pro 4 / Outlook / Surface Pro / Printers / Monitors / PCs / Screens / W10 / Windows / Hardware / ITIL /
My client is a prestigious law firm with roots deeply rooted in Scottish Culture, having been operating for over 270 years! With 4 offices operating across Scotland, they provide legal advice to every industry sector. It's no surprise they are an award-winning company whose trophy cabinet keeps expanding, with some of their latest awards being a top-ranking law firm and one of the best places to work in Scotland. The technical team play a massive part in their success and is highly valued within the company, they're looking to hire an IT Service Desk Analyst in their Edinburgh office. IT Service Desk Analyst Edinburgh - Onsite £25,000 - £30,000 Main Duties: Supporting the Service Desk team in a 1st/2nd Line Capacity Hands-on technical support Supporting company-wide projects Key Skills: Active Directory Windows Server Office 365 iOS Devices VOIP Two Factor Authentication Company Benefits: 26 Days paid annual leave + Bank holidays Bonus Schemes Cycle to work scheme Training plans inclusive of funded certificates 3 optional paid days off to support a charity of your choice Tons of health benefits If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
My client is a prestigious law firm with roots deeply rooted in Scottish Culture, having been operating for over 270 years! With 4 offices operating across Scotland, they provide legal advice to every industry sector. It's no surprise they are an award-winning company whose trophy cabinet keeps expanding, with some of their latest awards being a top-ranking law firm and one of the best places to work in Scotland. The technical team play a massive part in their success and is highly valued within the company, they're looking to hire an IT Service Desk Analyst in their Edinburgh office. IT Service Desk Analyst Edinburgh - Onsite £25,000 - £30,000 Main Duties: Supporting the Service Desk team in a 1st/2nd Line Capacity Hands-on technical support Supporting company-wide projects Key Skills: Active Directory Windows Server Office 365 iOS Devices VOIP Two Factor Authentication Company Benefits: 26 Days paid annual leave + Bank holidays Bonus Schemes Cycle to work scheme Training plans inclusive of funded certificates 3 optional paid days off to support a charity of your choice Tons of health benefits If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Analyst - Legal Sector, Award Winning Law Firm, MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand Our award winning law firm client are looking to recruit an IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand) on a permanent basis to support all computing and communications hardware and software and provide 1st and 2nd line support to London office and dealing with and responding to issues in a professional and timely manner. The right IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand) will also provide general and second level application support to end-users. This includes deskside support, face to face support and remote support. Day to day duties for this IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand) opportunity are: Provide deskside support on various applications, including Windows Operating Systems, MS Office Suite/Microsoft 365, iManage, Internet & Intranet, telephone, Unity Messaging, iPhone/Blackberry Work, Citrix, time recording, BigHand and proprietary applications. Maintain working knowledge of all Firm deployed applications. Providing assistance in testing new or upgraded applications. Special projects as requested by the IT Support Services Manager or the IT Operations Senior Manager. Support AV within the Firm (Webex, MS Teams and Zoom) Maintenance of iPhones and iPads Maintenance of Home office systems Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm's network, as needed) Monitoring the LAN/WAN (basic diagnostics) Hardware maintenance and documentation Key Skills and Experience required for this IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand): Strong PC, Windows, and applications knowledge. Technical skills required: Active Directory, Windows 10, Citrix, MS Office 2016/Microsoft 365, Internet/Intranet technology, printers & printing, PC Desktop and Laptop hardware knowledge, call logging systems. Excellent communication, interpersonal and customer-service skills. Ability to work effectively with all organizational levels. Able to work on multiple projects/priorities in a deadline-driven environment. Must be able to remain calm in pressure situations and adapt quickly to change. Demonstrate ability to maintain a customer-service focus and attitude at all times. Capable of working individually and as part of a team. Ability to take the lead on projects and problems when requested or as appropriate Procurement, installation, and support of all local smartphones (iPhone, Blackberry Work) Basic knowledge of LAN/WAN technologies, and network troubleshooting. Excellent time management, with a flexible approach to ensure adequate support for the office. A flexible approach to weekend working onsite for various projects.
May 01, 2024
Full time
IT Support Analyst - Legal Sector, Award Winning Law Firm, MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand Our award winning law firm client are looking to recruit an IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand) on a permanent basis to support all computing and communications hardware and software and provide 1st and 2nd line support to London office and dealing with and responding to issues in a professional and timely manner. The right IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand) will also provide general and second level application support to end-users. This includes deskside support, face to face support and remote support. Day to day duties for this IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand) opportunity are: Provide deskside support on various applications, including Windows Operating Systems, MS Office Suite/Microsoft 365, iManage, Internet & Intranet, telephone, Unity Messaging, iPhone/Blackberry Work, Citrix, time recording, BigHand and proprietary applications. Maintain working knowledge of all Firm deployed applications. Providing assistance in testing new or upgraded applications. Special projects as requested by the IT Support Services Manager or the IT Operations Senior Manager. Support AV within the Firm (Webex, MS Teams and Zoom) Maintenance of iPhones and iPads Maintenance of Home office systems Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm's network, as needed) Monitoring the LAN/WAN (basic diagnostics) Hardware maintenance and documentation Key Skills and Experience required for this IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand): Strong PC, Windows, and applications knowledge. Technical skills required: Active Directory, Windows 10, Citrix, MS Office 2016/Microsoft 365, Internet/Intranet technology, printers & printing, PC Desktop and Laptop hardware knowledge, call logging systems. Excellent communication, interpersonal and customer-service skills. Ability to work effectively with all organizational levels. Able to work on multiple projects/priorities in a deadline-driven environment. Must be able to remain calm in pressure situations and adapt quickly to change. Demonstrate ability to maintain a customer-service focus and attitude at all times. Capable of working individually and as part of a team. Ability to take the lead on projects and problems when requested or as appropriate Procurement, installation, and support of all local smartphones (iPhone, Blackberry Work) Basic knowledge of LAN/WAN technologies, and network troubleshooting. Excellent time management, with a flexible approach to ensure adequate support for the office. A flexible approach to weekend working onsite for various projects.
Taylor Rose MW is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver and to embrace and develop our employees through their career. Service Desk Analysts provide a comprehensive first line of IT support to employees within Taylor Rose. As the face of IT, they provide support, administration and troubleshooting services covering the full scope of IT systems and services. As well as having good technical and problem-solving skills, Service Desk Analysts are also expected to be organised and to have excellent customer service skills. This role involves but is not limited to: Logging and responding to Incidents and Requests via the Service Desk Ticket system in a timely manner. Liaising with resolving areas as appropriate to ensure speedy resolutions to queries and issues raised by users. Working to agreed processes, procedures, service levels and guidelines to deliver an efficient service to end users Answering telephone calls from end users in a courteous and professional manner Maintaining and supporting PCs, laptops and telephony system. Supporting and troubleshooting core software products including Microsoft 365, Active Directory, Citrix and case management systems Undertaking Starters, Leavers, and User account updates and administration in accordance with agreed processes. Providing advice and guidance to end users on IT-related matters. Requirements: Customer Service skills Microsoft 365, Active Directory and Citrix desktop administration Working knowledge of service desk ticketing tools such as ServiceNow or ManageEngine Ability to troubleshoot common hardware and software issues and find solutions Ability to meet deadlines and adjust to changing priorities Ability to quickly gain new skills and knowledge when faced with new challenges Ability to work independently as well as part of the Service Desk team Ability to work well under pressure Taylor Rose MW will contact you by telephone or email regarding your application. We do not ask for personal details upon application and all emails will come from a legitimate email address. If you are asked to respond to an application with your personal details, then please contact the Recruitment team. Company Core Values: Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be. Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth. Integrate: Bring together people and systems into a cohesive force. Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage .
May 01, 2024
Full time
Taylor Rose MW is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver and to embrace and develop our employees through their career. Service Desk Analysts provide a comprehensive first line of IT support to employees within Taylor Rose. As the face of IT, they provide support, administration and troubleshooting services covering the full scope of IT systems and services. As well as having good technical and problem-solving skills, Service Desk Analysts are also expected to be organised and to have excellent customer service skills. This role involves but is not limited to: Logging and responding to Incidents and Requests via the Service Desk Ticket system in a timely manner. Liaising with resolving areas as appropriate to ensure speedy resolutions to queries and issues raised by users. Working to agreed processes, procedures, service levels and guidelines to deliver an efficient service to end users Answering telephone calls from end users in a courteous and professional manner Maintaining and supporting PCs, laptops and telephony system. Supporting and troubleshooting core software products including Microsoft 365, Active Directory, Citrix and case management systems Undertaking Starters, Leavers, and User account updates and administration in accordance with agreed processes. Providing advice and guidance to end users on IT-related matters. Requirements: Customer Service skills Microsoft 365, Active Directory and Citrix desktop administration Working knowledge of service desk ticketing tools such as ServiceNow or ManageEngine Ability to troubleshoot common hardware and software issues and find solutions Ability to meet deadlines and adjust to changing priorities Ability to quickly gain new skills and knowledge when faced with new challenges Ability to work independently as well as part of the Service Desk team Ability to work well under pressure Taylor Rose MW will contact you by telephone or email regarding your application. We do not ask for personal details upon application and all emails will come from a legitimate email address. If you are asked to respond to an application with your personal details, then please contact the Recruitment team. Company Core Values: Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be. Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth. Integrate: Bring together people and systems into a cohesive force. Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage .
Are you a skilled IT Support professional looking for a new challenge? Or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st line support for a global law firm joining a friendly London based team. You will be working a set shift of 12-8pm, based 5 days in the London office, meaning you'll avoid the rush and save on travel costs. What's in it for you: Joining the evening shift team (12pm-8pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: 1st line technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply '
May 01, 2024
Full time
Are you a skilled IT Support professional looking for a new challenge? Or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st line support for a global law firm joining a friendly London based team. You will be working a set shift of 12-8pm, based 5 days in the London office, meaning you'll avoid the rush and save on travel costs. What's in it for you: Joining the evening shift team (12pm-8pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: 1st line technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply '
IT Service Desk Analyst Are you an IT Service Desk Analyst looking for a new challenge? Are you seeking a permanent IT opportunity offering excellent training? In this exciting IT support role working for a leading global law firm, you will be responsible for providing 1st line support for all technology systems. Are you looking for a great work/life balance? Hybrid working is on offer at this forward-thinking firm, offering you the chance to work from home 2 days per week! Your responsibilities: Being the first point of call for all IT-related support and providing remote technical support for computer applications and hardware: Office 365 Microsoft Teams Windows 10 Active Directory Exchange iManage Your skills: 1 - 3 years' experience within an IT Service Desk or phone-based customer service role Excellent troubleshooting skills, with a demonstrable knowledge of hardware such as laptops and mobiles. Excellent communication skills and a good understanding of working in a high pressure environment. Monday to Friday, 9.30am-5.30pm shift If this sounds of interest, hit APPLY now!
May 01, 2024
Full time
IT Service Desk Analyst Are you an IT Service Desk Analyst looking for a new challenge? Are you seeking a permanent IT opportunity offering excellent training? In this exciting IT support role working for a leading global law firm, you will be responsible for providing 1st line support for all technology systems. Are you looking for a great work/life balance? Hybrid working is on offer at this forward-thinking firm, offering you the chance to work from home 2 days per week! Your responsibilities: Being the first point of call for all IT-related support and providing remote technical support for computer applications and hardware: Office 365 Microsoft Teams Windows 10 Active Directory Exchange iManage Your skills: 1 - 3 years' experience within an IT Service Desk or phone-based customer service role Excellent troubleshooting skills, with a demonstrable knowledge of hardware such as laptops and mobiles. Excellent communication skills and a good understanding of working in a high pressure environment. Monday to Friday, 9.30am-5.30pm shift If this sounds of interest, hit APPLY now!
Our client is a leading specialist law firm. They are seeking an IT Support Analyst to join their collaborative IT team. You will enjoy a good work life balance twinned with hybrid working. You should have significant experience using VMware vSphere, Windows Server, Office 365 and exposure to desktop and remote support. Candidates should have previous experience working in a professional services environment.
Apr 30, 2024
Full time
Our client is a leading specialist law firm. They are seeking an IT Support Analyst to join their collaborative IT team. You will enjoy a good work life balance twinned with hybrid working. You should have significant experience using VMware vSphere, Windows Server, Office 365 and exposure to desktop and remote support. Candidates should have previous experience working in a professional services environment.
Service Desk Analyst Liverpool (3 days p/week in office) £25,000 - £28,000 p/annum Permanent Join a Global Law Firm as a Service Desk Analyst and be at the forefront of supporting a dynamic team of legal professionals worldwide. With over 750 users in the UK alone, you'll play a crucial role in ensuring seamless operations by providing excellent support for Microsoft Office 365 and specialized legal applications. If you thrive in a fast-paced environment, excel under pressure, and enjoy taking initiative, this is the perfect opportunity for you. Join us in delivering exceptional service and being a key player in our global success story. The Service Desk team is responsible for providing support (telephone and email based) and troubleshooting in a varied environment, managing applications including Microsoft Windows 10, Active Directory, Exchange, iManageDMS, BigHand and various bespoke software packages. Key Responsibilities: Be the first point of contact for hardware and software issues. Efficiently log incidents, requests, and problems. Provide end-to-end resolution for 1st line support tickets. Collaborate with colleagues across the firm to ensure quick and professional issue resolution. Monitor and ensure timely resolution of open calls. Contribute ideas for improving service quality and customer satisfaction. Diagnose hardware issues promptly. Maintain thorough documentation and share knowledge with the team. Continuously seek ways to enhance service quality and customer satisfaction. Knowledge, skills and experience Ideally, 1-3 years experience working as a Service Desk Analyst or in a customer support role. Knowledge of Microsoft Office 2010 or above (ideally 365). Good experience of working with Windows 10. MS Exchange experience. iManage or alternative document management system knowledge an advantage. Good knowledge of Outlook. Understanding of Active Directory. Knowledge of ITIL framework. Excellent team player, positive and collaborative. Ability to communicate effectively both within the team and with people at all levels across the firm. Excellent call-handling and problem-solving skills. Willingness to learn and develop within a busy support environment. Strong customer service skills. Able to work well under pressure. Law firms or professional services experience an advantage. Apply today and join us in delivering top-notch support to legal professionals worldwide, and be part of a team where your expertise is valued and your growth is nurtured.
Apr 26, 2024
Full time
Service Desk Analyst Liverpool (3 days p/week in office) £25,000 - £28,000 p/annum Permanent Join a Global Law Firm as a Service Desk Analyst and be at the forefront of supporting a dynamic team of legal professionals worldwide. With over 750 users in the UK alone, you'll play a crucial role in ensuring seamless operations by providing excellent support for Microsoft Office 365 and specialized legal applications. If you thrive in a fast-paced environment, excel under pressure, and enjoy taking initiative, this is the perfect opportunity for you. Join us in delivering exceptional service and being a key player in our global success story. The Service Desk team is responsible for providing support (telephone and email based) and troubleshooting in a varied environment, managing applications including Microsoft Windows 10, Active Directory, Exchange, iManageDMS, BigHand and various bespoke software packages. Key Responsibilities: Be the first point of contact for hardware and software issues. Efficiently log incidents, requests, and problems. Provide end-to-end resolution for 1st line support tickets. Collaborate with colleagues across the firm to ensure quick and professional issue resolution. Monitor and ensure timely resolution of open calls. Contribute ideas for improving service quality and customer satisfaction. Diagnose hardware issues promptly. Maintain thorough documentation and share knowledge with the team. Continuously seek ways to enhance service quality and customer satisfaction. Knowledge, skills and experience Ideally, 1-3 years experience working as a Service Desk Analyst or in a customer support role. Knowledge of Microsoft Office 2010 or above (ideally 365). Good experience of working with Windows 10. MS Exchange experience. iManage or alternative document management system knowledge an advantage. Good knowledge of Outlook. Understanding of Active Directory. Knowledge of ITIL framework. Excellent team player, positive and collaborative. Ability to communicate effectively both within the team and with people at all levels across the firm. Excellent call-handling and problem-solving skills. Willingness to learn and develop within a busy support environment. Strong customer service skills. Able to work well under pressure. Law firms or professional services experience an advantage. Apply today and join us in delivering top-notch support to legal professionals worldwide, and be part of a team where your expertise is valued and your growth is nurtured.
A small London Law firm who specialises in litigation work is looking to recruit a second Legal IT Support Analyst to join the team. Working in the office 5 days a week as an IT Support Analyst, you will provide support for all IT issues, delivering a hands on service to resolve the issue and if unable to resolve, you will escalate to the 3rd party, keeping the user updated. To apply, you must have some experience of providing IT support within a law firm and have 2 years + experience working as a Helpdesk/Support Analyst, supporting users on Windows, M365 applications, PC hardware, mobile devices and Active Directory administration and knowledge of legal applications such as iManage DMS, BigHand Digital Dictation and Aderant PMS. With this experience, you will be responsible for providing high quality, customer focussed, IT deskside support for the firm's hardware and software implementing new technology as required supporting the meeting rooms conference facilities maintaining asset registers ensuring new joiners are set up in terms of user accounts and have the appropriate IT equipment This role will suit someone who enjoys working 5 days a week in a dynamic office environment and understands what good customer service looks like and is a confident team player who is articulate and happy dealing with all levels of user.
Aug 17, 2023
Full time
A small London Law firm who specialises in litigation work is looking to recruit a second Legal IT Support Analyst to join the team. Working in the office 5 days a week as an IT Support Analyst, you will provide support for all IT issues, delivering a hands on service to resolve the issue and if unable to resolve, you will escalate to the 3rd party, keeping the user updated. To apply, you must have some experience of providing IT support within a law firm and have 2 years + experience working as a Helpdesk/Support Analyst, supporting users on Windows, M365 applications, PC hardware, mobile devices and Active Directory administration and knowledge of legal applications such as iManage DMS, BigHand Digital Dictation and Aderant PMS. With this experience, you will be responsible for providing high quality, customer focussed, IT deskside support for the firm's hardware and software implementing new technology as required supporting the meeting rooms conference facilities maintaining asset registers ensuring new joiners are set up in terms of user accounts and have the appropriate IT equipment This role will suit someone who enjoys working 5 days a week in a dynamic office environment and understands what good customer service looks like and is a confident team player who is articulate and happy dealing with all levels of user.
Job Title IT Service Desk (2nd Line) If you want to know about the requirements for this role, read on for all the relevant information. Closing Date 15-Oct-2022 Position Full Time - Permanent Business Entity Gateley Legal Department Information Technology Location Manchester - United Kingdom Job Type Experienced Hire Description We are a legal and professional services group, with over 1,000 employees across 12 offices. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. We proudly won 'UK Law Firm of the Year' at The British Legal Awards 2019. The Team Gateley Plc has a dynamic, collaborative IT team consisting of 30 team members. These include 1st, 2nd and 3rd line Support Analysts, a Security Analyst, an Infrastructure Architect, Project Managers and Developers. The IT Service Delivery team consists of 19 members across 5 sites, including Birmingham, London and Manchester, Leeds and Guildford. They provide deskside and remote support for IT queries, action tickets and ensure items are managed effectively whilst maintaining a high level of customer service. The Role As a 2nd Line Support Analyst, you will be expected to have in depth knowledge of the software and technical platforms that make up Gateley IT services as well as how IT within Gateley is consumed by end users. As a result, you will be able to resolve the majority of incidents and requests that are raised to the Service Desk and will be a point of escalation for the 1st Line Team. Responsibilities Technical escalation point Desk side and remote support Identify trends and potential problems and respond proactively Support and mentor 1st line analysts and apprentices Provide support at other Gateley sites where required Provide out of hours on-call support for the business Provide excellent customer service Comply with the company's policies and procedures Use, maintain and create knowledge documents in the Service Management platform Personal Attributes In order to be successful in this role you will need to demonstrate the following attributes, aligned with the following Gateley team spirit elements: Ambitious for Success Willingness to learn and be invested in personal development objectives Room to Breathe Ability to mentor and support junior colleagues Forward Thinking Support continual improvement by identifying opportunities for improvement Trusted to Do Proactive attitude Strong personal organisation skills Fastidious attention to detail Ability to prioritise own workload Work well under pressure Ability to talk confidently about technical issues and their resolutions Working Together A service & customer focussed attitude Empathy with colleagues Excellent communication skills, empathy and diplomacy Ability to work individually, potentially remotely at times as well as part of a team Technical Competencies In order to carry out this role, an established understanding and ability to undertake administration and troubleshooting in the following areas will be required: Microsoft Windows & Windows Server environments Microsoft Active Directory Microsoft O365 Networking, TCP/IP, DNS, DHCP, VPN Mobile Device Management tools Mobile device configuration Workstation/Laptop hardware Telephony Email Security (Mimecast) Printers/Copiers Data Rooms Understanding of security threats within IT Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, disability, sexual orientation, disability, and culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.
Sep 24, 2022
Full time
Job Title IT Service Desk (2nd Line) If you want to know about the requirements for this role, read on for all the relevant information. Closing Date 15-Oct-2022 Position Full Time - Permanent Business Entity Gateley Legal Department Information Technology Location Manchester - United Kingdom Job Type Experienced Hire Description We are a legal and professional services group, with over 1,000 employees across 12 offices. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. We proudly won 'UK Law Firm of the Year' at The British Legal Awards 2019. The Team Gateley Plc has a dynamic, collaborative IT team consisting of 30 team members. These include 1st, 2nd and 3rd line Support Analysts, a Security Analyst, an Infrastructure Architect, Project Managers and Developers. The IT Service Delivery team consists of 19 members across 5 sites, including Birmingham, London and Manchester, Leeds and Guildford. They provide deskside and remote support for IT queries, action tickets and ensure items are managed effectively whilst maintaining a high level of customer service. The Role As a 2nd Line Support Analyst, you will be expected to have in depth knowledge of the software and technical platforms that make up Gateley IT services as well as how IT within Gateley is consumed by end users. As a result, you will be able to resolve the majority of incidents and requests that are raised to the Service Desk and will be a point of escalation for the 1st Line Team. Responsibilities Technical escalation point Desk side and remote support Identify trends and potential problems and respond proactively Support and mentor 1st line analysts and apprentices Provide support at other Gateley sites where required Provide out of hours on-call support for the business Provide excellent customer service Comply with the company's policies and procedures Use, maintain and create knowledge documents in the Service Management platform Personal Attributes In order to be successful in this role you will need to demonstrate the following attributes, aligned with the following Gateley team spirit elements: Ambitious for Success Willingness to learn and be invested in personal development objectives Room to Breathe Ability to mentor and support junior colleagues Forward Thinking Support continual improvement by identifying opportunities for improvement Trusted to Do Proactive attitude Strong personal organisation skills Fastidious attention to detail Ability to prioritise own workload Work well under pressure Ability to talk confidently about technical issues and their resolutions Working Together A service & customer focussed attitude Empathy with colleagues Excellent communication skills, empathy and diplomacy Ability to work individually, potentially remotely at times as well as part of a team Technical Competencies In order to carry out this role, an established understanding and ability to undertake administration and troubleshooting in the following areas will be required: Microsoft Windows & Windows Server environments Microsoft Active Directory Microsoft O365 Networking, TCP/IP, DNS, DHCP, VPN Mobile Device Management tools Mobile device configuration Workstation/Laptop hardware Telephony Email Security (Mimecast) Printers/Copiers Data Rooms Understanding of security threats within IT Diversity, inclusion and well being Diversity, inclusion and well-being is an important part of Gateley's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, disability, sexual orientation, disability, and culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies. Additional Information If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.
We have an exciting opportunity to join a long established, successful and welcoming firm in Leeds seeking a full time IT Support Analyst to work within their wonderfully friendly and supportive team. This position would suit someone with good prior experience in a similar role within a Law Firm or similar. You'll be able to adapt to new processes and technology quickly and efficiently with previous experience in MS Exchange, messaging systems, back-up systems and PowerShell. You'll be providing the firm with 1st line support on all IT and communications issues, logging and tracking IT issues and escalating where necessary. Day to day you'll also be required to configure hardware, smartphones, Windows devices and assist with Windows and application software maintenance. Notably recognised by being named in 'The Sunday Times 100 Best Companies to Work For' the firm offer an employee culture second to none. This opportunity will see you joining a firm with an excellent work life balance, warm and welcoming team environment, remote and home-based working options and excellent benefits. The salary is negotiable and dependent on the individual, with all the tools and technology in place to support your success as well as a long, secure and rewarding career path. Apply today and we will get in touch to schedule a call at your convenience either inside or outside of office hours, to discuss your search requirements and application. We'd love to hear from you and will always work with complete discretion.
Jan 08, 2022
Full time
We have an exciting opportunity to join a long established, successful and welcoming firm in Leeds seeking a full time IT Support Analyst to work within their wonderfully friendly and supportive team. This position would suit someone with good prior experience in a similar role within a Law Firm or similar. You'll be able to adapt to new processes and technology quickly and efficiently with previous experience in MS Exchange, messaging systems, back-up systems and PowerShell. You'll be providing the firm with 1st line support on all IT and communications issues, logging and tracking IT issues and escalating where necessary. Day to day you'll also be required to configure hardware, smartphones, Windows devices and assist with Windows and application software maintenance. Notably recognised by being named in 'The Sunday Times 100 Best Companies to Work For' the firm offer an employee culture second to none. This opportunity will see you joining a firm with an excellent work life balance, warm and welcoming team environment, remote and home-based working options and excellent benefits. The salary is negotiable and dependent on the individual, with all the tools and technology in place to support your success as well as a long, secure and rewarding career path. Apply today and we will get in touch to schedule a call at your convenience either inside or outside of office hours, to discuss your search requirements and application. We'd love to hear from you and will always work with complete discretion.
IT Support Analyst / Desktop Support Analyst - 1st & 2nd Line Support, Win10, MS Office, Windows Server 2016, AD/GP, MS Office 365, LAN/Wireless, Permanent, Central London/South West London, £30k - £35k (Negotiable on sklls and/or experience) +Benefits. Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Working within this professional services environment the IT Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016 / Azure Active Directory / Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required. We are searching for an IT Support Analyst / Desktop Support Engineer / 1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line support across a range of desktop technologies. Additionally you will need to be comfortable troubleshooting issues with additional software systems, connections and server comms issues, and be able to create users' accounts in Windows Server Active Directory & MS Office 365; it is essential that you have previous experience of Active Directory as well as Office 365 experience and can demonstrate this at interview stage. You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite. We are searching for an individual who wants to grow with the company, utilise their existing 1st & 2nd line support experience to make a valuable contribution and develop your skills and experience with a view to promotion as this growing construction business develops its IT department and service offering. This is an excellent opportunity to join a rapidly growing company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack.
Nov 18, 2021
Full time
IT Support Analyst / Desktop Support Analyst - 1st & 2nd Line Support, Win10, MS Office, Windows Server 2016, AD/GP, MS Office 365, LAN/Wireless, Permanent, Central London/South West London, £30k - £35k (Negotiable on sklls and/or experience) +Benefits. Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Working within this professional services environment the IT Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PC's, running Win10, MS O365, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities. You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2016 / Azure Active Directory / Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required. We are searching for an IT Support Analyst / Desktop Support Engineer / 1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line support across a range of desktop technologies. Additionally you will need to be comfortable troubleshooting issues with additional software systems, connections and server comms issues, and be able to create users' accounts in Windows Server Active Directory & MS Office 365; it is essential that you have previous experience of Active Directory as well as Office 365 experience and can demonstrate this at interview stage. You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice, construction firm, engineering consultancy or IT Managed Service Provider, or another similar professional services environment. You will be looking for an opportunity to mix your support work with project work and gain experience of technologies such as SCCM, Sharepoint, SQL and MS Azure cloud technologies and other elements of O365. Strong verbal and written communication skills are pre-requisite. We are searching for an individual who wants to grow with the company, utilise their existing 1st & 2nd line support experience to make a valuable contribution and develop your skills and experience with a view to promotion as this growing construction business develops its IT department and service offering. This is an excellent opportunity to join a rapidly growing company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack.
IT Service Desk Analyst Preston £24,000 + benefits Our client is a regional Law Firm that is now looking to recruit an IT Service Desk Analyst to be based from their Preston Office. As an IT Service Desk Analyst you will have the following skills: At least 2 years of experience working in a busy service desk environment, preferably ServiceNow Shows a good interpersonal skill set, especially with regard to communication of technical matters to non-technical people. Excellent verbal and written communication skills are essential CompTIA A+, Network+, ITIL & Prince2 desirable (not essential) Experience in Active Directory administration Strong Windows 10 and Microsoft Office skills are essential In this IT Service Desk Analyst role you be involved in: ITIL aligned Service Desk Administration IT Technical Support Server, PC & Network support & troubleshooting User Application support Backup & Recovery Routines Routine Software Installation Provisioning Hardware; configuration & installation End User Security Administration This role is based at offices in Preston and pays a salary up to £24,000 + benefits.
Nov 04, 2021
Full time
IT Service Desk Analyst Preston £24,000 + benefits Our client is a regional Law Firm that is now looking to recruit an IT Service Desk Analyst to be based from their Preston Office. As an IT Service Desk Analyst you will have the following skills: At least 2 years of experience working in a busy service desk environment, preferably ServiceNow Shows a good interpersonal skill set, especially with regard to communication of technical matters to non-technical people. Excellent verbal and written communication skills are essential CompTIA A+, Network+, ITIL & Prince2 desirable (not essential) Experience in Active Directory administration Strong Windows 10 and Microsoft Office skills are essential In this IT Service Desk Analyst role you be involved in: ITIL aligned Service Desk Administration IT Technical Support Server, PC & Network support & troubleshooting User Application support Backup & Recovery Routines Routine Software Installation Provisioning Hardware; configuration & installation End User Security Administration This role is based at offices in Preston and pays a salary up to £24,000 + benefits.
Role Purpose The IT Service Delivery function within the IT Department manages the development, operation and technical support of the core IT infrastructure and business applications, ensuring they run efficiently, effectively and securely. The IT Service Desk is responsible for providing IT related information and support via telephone and email to all fee earners and business services employees on a 24/7 basis to all Freshfields international offices. Key Responsibilities and Deliverables Responsible for providing first line support to customers across the firm and in some cases this may include supporting the firm's clients, directly or indirectly. Their primary focus will be to ensure all calls and emails are answered promptly, requests and incidents are dealt with appropriately and all calls are adequately logged within the firm's service management system. The role is expected to work as part of a team, flexibly, in a rotating shift pattern. Act as a single point of contact for all incoming calls and emails from customers regarding IT issues and queries; 1st line support - troubleshooting IT relating problems for the firm's core systems ensuring issues are logged with the required information; Ensure all calls and emails are logged and managed within the firm's service management system in accordance to the agreed SLAs and OLAs; Keep customers updated on outstanding tickets; Take ownership of problems and follow up the status of problems on behalf of the customer and communicate progress in a timely manner; Meet or exceed defined quality and performance targets for IT Service Desk; Take responsibility for calls and see them through to completion; Assign incidents and requests to appropriate 2nd/ 3rd line teams after all troubleshooting steps have been exhausted; Proactively pick up on trends from calls logged Update documentation and knowledge base articles as and when required Project work as required Key Requirements Essential Customer service / IT Service Desk experience; Excellent communication skills; Ability to maintain composure in a pressurised, fast-paced environment; Ability to understand business needs and prioritise issues accordingly; Ability to take ownership of and manage issues to resolution; A broad knowledge and interest in IT Desirable Multi-lingual - German language in particular; ITIL Certification or relevant experience; Citrix / Microsoft qualifications; Experience of supporting remote working (RSA and Pulse) ; Experience of supporting IOS mobile devices, UEM; Experience of supporting a Citrix environment; Experience of supporting Windows 10, MS Office 2016 applications, Office 365; Advanced knowledge of Active Directory; Experience of working at a large law firm, professional services firm or investment bank Function Overview The IT Department is responsible for providing technology and support to enable fee earners and business services employees to operate efficiently both internally and with their clients. The IT department is comprised of two functions, Customer Services and Technology Services. These two functions work closely together with the shared goal of delivering strategic business value through the application of technology. IT operates as a global team with regional presence in most of our offices. Our centralised IT infrastructure is maintained and managed by Technology Services and Customer Services provides all business facing support and services. Inclusion Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.
Nov 04, 2021
Full time
Role Purpose The IT Service Delivery function within the IT Department manages the development, operation and technical support of the core IT infrastructure and business applications, ensuring they run efficiently, effectively and securely. The IT Service Desk is responsible for providing IT related information and support via telephone and email to all fee earners and business services employees on a 24/7 basis to all Freshfields international offices. Key Responsibilities and Deliverables Responsible for providing first line support to customers across the firm and in some cases this may include supporting the firm's clients, directly or indirectly. Their primary focus will be to ensure all calls and emails are answered promptly, requests and incidents are dealt with appropriately and all calls are adequately logged within the firm's service management system. The role is expected to work as part of a team, flexibly, in a rotating shift pattern. Act as a single point of contact for all incoming calls and emails from customers regarding IT issues and queries; 1st line support - troubleshooting IT relating problems for the firm's core systems ensuring issues are logged with the required information; Ensure all calls and emails are logged and managed within the firm's service management system in accordance to the agreed SLAs and OLAs; Keep customers updated on outstanding tickets; Take ownership of problems and follow up the status of problems on behalf of the customer and communicate progress in a timely manner; Meet or exceed defined quality and performance targets for IT Service Desk; Take responsibility for calls and see them through to completion; Assign incidents and requests to appropriate 2nd/ 3rd line teams after all troubleshooting steps have been exhausted; Proactively pick up on trends from calls logged Update documentation and knowledge base articles as and when required Project work as required Key Requirements Essential Customer service / IT Service Desk experience; Excellent communication skills; Ability to maintain composure in a pressurised, fast-paced environment; Ability to understand business needs and prioritise issues accordingly; Ability to take ownership of and manage issues to resolution; A broad knowledge and interest in IT Desirable Multi-lingual - German language in particular; ITIL Certification or relevant experience; Citrix / Microsoft qualifications; Experience of supporting remote working (RSA and Pulse) ; Experience of supporting IOS mobile devices, UEM; Experience of supporting a Citrix environment; Experience of supporting Windows 10, MS Office 2016 applications, Office 365; Advanced knowledge of Active Directory; Experience of working at a large law firm, professional services firm or investment bank Function Overview The IT Department is responsible for providing technology and support to enable fee earners and business services employees to operate efficiently both internally and with their clients. The IT department is comprised of two functions, Customer Services and Technology Services. These two functions work closely together with the shared goal of delivering strategic business value through the application of technology. IT operates as a global team with regional presence in most of our offices. Our centralised IT infrastructure is maintained and managed by Technology Services and Customer Services provides all business facing support and services. Inclusion Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.
IT Support Analyst * Location: Cambridge * Salary: £22,000 * Permanent Role An exciting career opportunity to join a prestigious law firm. This firm has a wide Business Services career structure and a published career progression framework. Within the firm wide career structure there are five career levels. For the purposes of the framework, this role is at an Assistant level and the role profile that details the outcomes and activities expected of across the firm is included within the larger job description. Further information on the firm's Business Services career structure is available from the HR team. What really sets this firm apart from other law firms is the way that they work with their clients. They understand that clients, in the 21st century, no longer want a traditional law firm - they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement. This client is ideally looking for a candidate who can demonstrate: * A minimum of 1-2 years' experience of working in an IT Helpdesk environment * Some awareness of data networking, patching, audio / visual systems * Some familiarity with workings of laptops, PC hardware, MFD's If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oct 07, 2021
Full time
IT Support Analyst * Location: Cambridge * Salary: £22,000 * Permanent Role An exciting career opportunity to join a prestigious law firm. This firm has a wide Business Services career structure and a published career progression framework. Within the firm wide career structure there are five career levels. For the purposes of the framework, this role is at an Assistant level and the role profile that details the outcomes and activities expected of across the firm is included within the larger job description. Further information on the firm's Business Services career structure is available from the HR team. What really sets this firm apart from other law firms is the way that they work with their clients. They understand that clients, in the 21st century, no longer want a traditional law firm - they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement. This client is ideally looking for a candidate who can demonstrate: * A minimum of 1-2 years' experience of working in an IT Helpdesk environment * Some awareness of data networking, patching, audio / visual systems * Some familiarity with workings of laptops, PC hardware, MFD's If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Helpdesk Assistant - Up to £35,000 Market Leading Law Firm - Central London - Up to £35,000 Your new role I'm looking to speak with 1st/2nd Line Support Analysts from a Legal/Professional Services background. You will be assisting end user queries on the phone and deskside, ranging from junior-to-senior level staff/stakeholders. 35-40 hour weeks within shifts ranging from 8am-6pm. There will be an out of hours shift rota which is implemented every 6-8 weeks. What you'll need to succeed Minimum 2+ years experience in a similar role (Legal background advantageous) Windows 10, AD & Group Policy Citrix (XenDesktop) MDM Support & InTune (iOS, Android etc) Networking (LAN & Routers/Switches - CompTIA A+ can help) Desirable: Any IT Quals (MCP, MCSE etc) BigHand (Or any digital dictation knowledge) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 11, 2021
Full time
IT Helpdesk Assistant - Up to £35,000 Market Leading Law Firm - Central London - Up to £35,000 Your new role I'm looking to speak with 1st/2nd Line Support Analysts from a Legal/Professional Services background. You will be assisting end user queries on the phone and deskside, ranging from junior-to-senior level staff/stakeholders. 35-40 hour weeks within shifts ranging from 8am-6pm. There will be an out of hours shift rota which is implemented every 6-8 weeks. What you'll need to succeed Minimum 2+ years experience in a similar role (Legal background advantageous) Windows 10, AD & Group Policy Citrix (XenDesktop) MDM Support & InTune (iOS, Android etc) Networking (LAN & Routers/Switches - CompTIA A+ can help) Desirable: Any IT Quals (MCP, MCSE etc) BigHand (Or any digital dictation knowledge) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Service Desk Analyst, 1st Line IT Support, Helpdesk Support Analyst, Liverpool Service Desk Analyst/1st Line Support Analyst/Helpdesk Analyst required to work for a Law Firm based in Liverpool. However, due to Covid-19, this will initially be based from home. You must have some exposure to technical support and will be familiar and confident with the Microsoft Technical Stack such as Office 365, Act...... click apply for full job details
Mar 19, 2021
Full time
Service Desk Analyst, 1st Line IT Support, Helpdesk Support Analyst, Liverpool Service Desk Analyst/1st Line Support Analyst/Helpdesk Analyst required to work for a Law Firm based in Liverpool. However, due to Covid-19, this will initially be based from home. You must have some exposure to technical support and will be familiar and confident with the Microsoft Technical Stack such as Office 365, Act...... click apply for full job details
INFRASTRUCTURE ANALYST PERMANENT MANCHESTER A client of Spring Technologies are currently recruiting for a Infrastructure Analyst on a permanent basis. Based in central Manchester for an international Law firm A client of Spring Technologies are currently recruiting for a Infrastructure Analyst on a permanent basis. Based in central Manchester for an international Law firm What we are looking for Essential: *A strong understanding of VMware management and maintenance. *A strong understanding of Microsoft Server technologies and associated services, including Server 2012, 2016 and 2019. *A good level of networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. *An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point / recovery time objectives. *Microsoft Active Directory, DHCP, DNS, Sites / Services and native replication technologies. *Windows file services including DFSR. *A strong understanding of applications, HA technologies and how we can make our applications highly available for BC / DR purposes. While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server back end configuration is essential. *A good understanding of monitoring technologies including tools such as Solarwinds as well as SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. *A good understanding of telephony and phone systems, including SIP trunking and routing. *An understanding / reference in the use of change management / problem management. *A strong understanding of technical workloads and an analytical focus on troubleshooting, time and task management Desirable: *Office 365 - Exchange online / Skype Online / Teams *Microsoft Single Sign on (Native Azure / SAML) and Multi-Factor Authentication *Mimecast *VMWare VSAN *Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. *An interest in Cyber / Information security *Microsoft Intune MDM *iManage10 / Cloud / Share *Remote Desktop Services *Aderant If this role is of interest to you then please apply with your current updated CV to INFRASTRUCTURE ANALYST PERMANENT MANCHESTER Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring...... click apply for full job details
Oct 01, 2020
Full time
INFRASTRUCTURE ANALYST PERMANENT MANCHESTER A client of Spring Technologies are currently recruiting for a Infrastructure Analyst on a permanent basis. Based in central Manchester for an international Law firm A client of Spring Technologies are currently recruiting for a Infrastructure Analyst on a permanent basis. Based in central Manchester for an international Law firm What we are looking for Essential: *A strong understanding of VMware management and maintenance. *A strong understanding of Microsoft Server technologies and associated services, including Server 2012, 2016 and 2019. *A good level of networking knowledge, from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable. *An understanding of Disaster Recovery and High Availability technologies, to achieve strong recovery point / recovery time objectives. *Microsoft Active Directory, DHCP, DNS, Sites / Services and native replication technologies. *Windows file services including DFSR. *A strong understanding of applications, HA technologies and how we can make our applications highly available for BC / DR purposes. While an understanding of all internal applications isn't essential, a strong level of knowledge in different applications and server back end configuration is essential. *A good understanding of monitoring technologies including tools such as Solarwinds as well as SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance. *A good understanding of telephony and phone systems, including SIP trunking and routing. *An understanding / reference in the use of change management / problem management. *A strong understanding of technical workloads and an analytical focus on troubleshooting, time and task management Desirable: *Office 365 - Exchange online / Skype Online / Teams *Microsoft Single Sign on (Native Azure / SAML) and Multi-Factor Authentication *Mimecast *VMWare VSAN *Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint. *An interest in Cyber / Information security *Microsoft Intune MDM *iManage10 / Cloud / Share *Remote Desktop Services *Aderant If this role is of interest to you then please apply with your current updated CV to INFRASTRUCTURE ANALYST PERMANENT MANCHESTER Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring...... click apply for full job details