I'm on the lookout for an Infrastructure Engineer to join my client in Cirencester, a company that is well-established and financially very secure The ideal person will be comfortable working in the office three days a week, with the potential for flexible scheduling to accommodate personal needs. They also provide free care parking. You'll become part of a technology team numbering around 20, embedded within a compact infrastructure unit currently comprising another infrastructure engineer and a helpdesk support engineer. This team is dedicated to supporting an internal user base of roughly 100., and they are now seeking an additional Infrastructure Engineer to join them. In this role, you'll be responsible for providing both 2nd and 3rd line engineering support, tackling technical incidents and issues across the company's IT network, servers, and desktop infrastructure. Your skill set should encompass the entire Microsoft 365 Suite and MS Azure, along with a deep knowledge of email security platforms, vulnerability management, and IT networking techniques. Their transition from a hybrid to a cloud-centric infrastructure is underway, making experience in hybrid environments particularly valuable. They are e in the process of upgrading their systems from Windows Server 2019 to the newer 2022 version, and expertise in networking - particularly with switches, routing, DNS, etc. - will be crucial. Your role will also involve contributing to key decisions about their infrastructure architecture, aiding in the development of a secure, modern workplace. They are embarking on a range of exciting projects, including the decommissioning of a whole host of legacy infrastructure and the adoption of new private cloud solutions. Part of your responsibilities will include the creation and management of detailed documentation covering infrastructure setups, operational processes, and guidelines. Additionally, you should possess the ability to demystify technical concepts for a non-technical audience. The perfect candidate will have several years of experience as an Infrastructure Engineer, with opportunities available to progress into more senior roles. You'll need to have solid experience of Microsoft 365 Suite and MS Azure and ideally have worked in a hybrid cloud environment previously. Salary is anywhere up to £50,000 depending on experience along with bonus, amazing pension, 25 days holiday, health cash plans and death in service. If you'd like to hear more please apply to Sam Miller at SR2 - Socially Responsible Recruitment.
May 01, 2024
Full time
I'm on the lookout for an Infrastructure Engineer to join my client in Cirencester, a company that is well-established and financially very secure The ideal person will be comfortable working in the office three days a week, with the potential for flexible scheduling to accommodate personal needs. They also provide free care parking. You'll become part of a technology team numbering around 20, embedded within a compact infrastructure unit currently comprising another infrastructure engineer and a helpdesk support engineer. This team is dedicated to supporting an internal user base of roughly 100., and they are now seeking an additional Infrastructure Engineer to join them. In this role, you'll be responsible for providing both 2nd and 3rd line engineering support, tackling technical incidents and issues across the company's IT network, servers, and desktop infrastructure. Your skill set should encompass the entire Microsoft 365 Suite and MS Azure, along with a deep knowledge of email security platforms, vulnerability management, and IT networking techniques. Their transition from a hybrid to a cloud-centric infrastructure is underway, making experience in hybrid environments particularly valuable. They are e in the process of upgrading their systems from Windows Server 2019 to the newer 2022 version, and expertise in networking - particularly with switches, routing, DNS, etc. - will be crucial. Your role will also involve contributing to key decisions about their infrastructure architecture, aiding in the development of a secure, modern workplace. They are embarking on a range of exciting projects, including the decommissioning of a whole host of legacy infrastructure and the adoption of new private cloud solutions. Part of your responsibilities will include the creation and management of detailed documentation covering infrastructure setups, operational processes, and guidelines. Additionally, you should possess the ability to demystify technical concepts for a non-technical audience. The perfect candidate will have several years of experience as an Infrastructure Engineer, with opportunities available to progress into more senior roles. You'll need to have solid experience of Microsoft 365 Suite and MS Azure and ideally have worked in a hybrid cloud environment previously. Salary is anywhere up to £50,000 depending on experience along with bonus, amazing pension, 25 days holiday, health cash plans and death in service. If you'd like to hear more please apply to Sam Miller at SR2 - Socially Responsible Recruitment.
EUC & Domain Engineer, MECM, 2nd, 3rd Line Desktop, Intune. EUC specialist required for a market leading business based in Cirencester. The main purpose of the assignment will be working as part of a team of 3rd line specialists, ensuring successful delivery of a multitude of EUC/desktop related BAU projects and tasks. Monitoring and reporting of Operating System upgrades from Windows 10 to Windows 11 through MSoft Endpoint Analytics, Intune and MECM, identifying issues and problems, cause determination and resolution. Attendance on site is 1-2 days per week. Engagement is via umbrella company only. General responsibilities: - Maintenance of Windows 10 and Windows 11 EUC infrastructure across a large estate Project reporting including monitoring progress and remediate any issues if required Analyse applications using Endpoint Configuration Manager (MECM) Escalate technical issues to relevant 3rd line teams, where required Technical skills required: - Windows 10 Windows 11 ideally with rollout experience Microsoft Endpoint Configuration Manager (MECM) Microsoft Endpoint Analytics Microsoft Autopilot Microsoft Intune
May 01, 2024
Full time
EUC & Domain Engineer, MECM, 2nd, 3rd Line Desktop, Intune. EUC specialist required for a market leading business based in Cirencester. The main purpose of the assignment will be working as part of a team of 3rd line specialists, ensuring successful delivery of a multitude of EUC/desktop related BAU projects and tasks. Monitoring and reporting of Operating System upgrades from Windows 10 to Windows 11 through MSoft Endpoint Analytics, Intune and MECM, identifying issues and problems, cause determination and resolution. Attendance on site is 1-2 days per week. Engagement is via umbrella company only. General responsibilities: - Maintenance of Windows 10 and Windows 11 EUC infrastructure across a large estate Project reporting including monitoring progress and remediate any issues if required Analyse applications using Endpoint Configuration Manager (MECM) Escalate technical issues to relevant 3rd line teams, where required Technical skills required: - Windows 10 Windows 11 ideally with rollout experience Microsoft Endpoint Configuration Manager (MECM) Microsoft Endpoint Analytics Microsoft Autopilot Microsoft Intune
Our client is looking for an IT Infrastructure Engineer to join a small team in South Gloucestershire. This post will provide 2nd & 3rd line solutions, be subject matter expert support for technical incidents and problems across the organisations IT network, server, and desktop infrastructure. Client Details Our client are a leading local Financial Services provider in South Gloucestershire. Description IT Infrastructure Engineer will: Provide 2nd and 3rd line engineering solutions, providing subject matter expert support for technical incidents and problems across the Society's IT network, server, and desktop infrastructure. Contribute to infrastructure projects from conception to completion, ensuring pragmatic solution design, timely delivery and adherence to project goals and requirements. Commit to the delivery of cyber security and operational resilience strategies across our infrastructure to ensure the highest levels of security and compliance with industry regulations. Contribute to infrastructure architecture decisions leading to the development of a secure modern workplace environment. Develop and maintain comprehensive documentation related to infrastructure configurations, processes, and procedures. Stay informed about industry trends, emerging technologies, and best practices, and recommend strategies for continuous improvement. Where required perform 1st line user support tasks supporting the overall performance of the IT Helpdesk Profile IT Infrastructure Engineer will show: Proven track recored working with Autopilot, Endpoint / InTune / MS 365 / (Entra ID) Azure AD AWS Proven track record working within a small collaborative team Strong exposure in the full Microsoft 365 suite, including but not limited to Office, Teams, Data Loss Prevention, Microsoft Endpoint Manager, and Microsoft Application Manager. Knowledge of email security platforms, vulnerability management and IT networking techniques Ability to communicate effectively with staff at all levels Attention to detail and accuracy while remaining calm under pressure Well-developed oral and written communication skills Methodical and well organised Consultative approach, with the ability to simplify and articulate complex issues to a range of stakeholders Job Offer Salary up to £50,000 per year up to 10% annual bonus 10% Pension non- contributory 25 days annual leave Hybrid flexible working - 2 or 3 days on site, located 1 hour from South Gloucestershire. + much more like; Free car parking, health cover, training programmes.
May 01, 2024
Full time
Our client is looking for an IT Infrastructure Engineer to join a small team in South Gloucestershire. This post will provide 2nd & 3rd line solutions, be subject matter expert support for technical incidents and problems across the organisations IT network, server, and desktop infrastructure. Client Details Our client are a leading local Financial Services provider in South Gloucestershire. Description IT Infrastructure Engineer will: Provide 2nd and 3rd line engineering solutions, providing subject matter expert support for technical incidents and problems across the Society's IT network, server, and desktop infrastructure. Contribute to infrastructure projects from conception to completion, ensuring pragmatic solution design, timely delivery and adherence to project goals and requirements. Commit to the delivery of cyber security and operational resilience strategies across our infrastructure to ensure the highest levels of security and compliance with industry regulations. Contribute to infrastructure architecture decisions leading to the development of a secure modern workplace environment. Develop and maintain comprehensive documentation related to infrastructure configurations, processes, and procedures. Stay informed about industry trends, emerging technologies, and best practices, and recommend strategies for continuous improvement. Where required perform 1st line user support tasks supporting the overall performance of the IT Helpdesk Profile IT Infrastructure Engineer will show: Proven track recored working with Autopilot, Endpoint / InTune / MS 365 / (Entra ID) Azure AD AWS Proven track record working within a small collaborative team Strong exposure in the full Microsoft 365 suite, including but not limited to Office, Teams, Data Loss Prevention, Microsoft Endpoint Manager, and Microsoft Application Manager. Knowledge of email security platforms, vulnerability management and IT networking techniques Ability to communicate effectively with staff at all levels Attention to detail and accuracy while remaining calm under pressure Well-developed oral and written communication skills Methodical and well organised Consultative approach, with the ability to simplify and articulate complex issues to a range of stakeholders Job Offer Salary up to £50,000 per year up to 10% annual bonus 10% Pension non- contributory 25 days annual leave Hybrid flexible working - 2 or 3 days on site, located 1 hour from South Gloucestershire. + much more like; Free car parking, health cover, training programmes.
BCorp, positive impact. Project-based role with varied work - no two days will be the same! Windows Server, Exchange, Networking, Cloud. Increasingly, people are wanting to join a company that is having a positive impact on the world. This purpose-driven MSP provides IT services and consultancy to over 50 different clients, and this is growing daily. Their client base varies from small five-person teams and up to businesses with over 300 employees, across sectors including renewable energy, financial services, and design agencies. They're proud to be leading the way having recently certified as a B Corp. They offset carbon emissions through carbon credits and tree planting, use carbon neutral equipment and recycle all their kit, and they regularly take part in fundraising activities for local charities.To give back to the community, they also support emerging talent into the industry by hiring apprentices and partner with local education providers to deliver cyber programmes. This is helping them to stand out from the crowd as they're finding their customers want to align with suppliers who share their values and are mindful of their environmental impact. They need someone who can work in their Gloucester office at least 2 days per week. What skills will you need 2-3 years+ experience as a 3rd Line/Field Engineer. Strong track record in delivering IT infrastructure projects with involvement across planning, installation, and documentation. Demonstrable experience working in modern environments with experience of Windows 10/11, Intune, Autopilot and Azure AD. Public cloud hosting - MS Azure and AWS. Windows Server (2016 / 2019 / 2022). Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Defender). Networking experience including LAN, WAN, Firewalls, Switching, Wireless. Strong understanding of Information Security best practices. Full UK driving licence and transport - travel to customer sites is required for this role. Bonus points for: Previous experience of working in an MSP. Power BI experience. Cloud based telephony experience. Virtualisation (VMware, Hyper-V). What you'll be doing The entire company is made up of around 30 people, but you'll be joining a small team where every day will be different but ultimately. This could include on-premise to cloud server migrations, network installations, and Information Security projects. Working in a 3rd line capacity, you'll be identifying the root cause of issues and work with team members on complex issues and incidents. You'll be working in partnership with multiple customers, supporting projects both remotely and on site. With direct contact with customers at all levels from the shop floor to the boardroom, this one is for you if you enjoy a varied workload and have great people skills. Managing your own workload and deadlines, you'll have autonomy and will ensure SLAs and budgets are met. You will attend project update meetings, escalate any issues, and make recommendations to guide the customer on the best use of their IT solutions.You'll be expected to come into the office at least twice per week, with the rest of your time split accordingly between on-site project work at customer sites and remote working. What you'll get in return for your talents You'll be joining a business you'll feel proud to be a part of - they have a great reputation and really look after their employees which is reflected in their low employee turnover and focus on company culture. You'll receive a salary up to £42k, 1 week in 4 on-call (all remote, approx. £3.5K per year), plus there are a whole heap of additional perks including: access to training courses to help you to develop your skills, Private Medical Insurance and Death in Service cover, 24 days annual leave which increases with service (and options to buy/sell more), gifts to celebrate birthdays/work anniversaries, annual charity volunteering day and more. What's next? Like the sound of this one? Send in your CV or get in touch with Mike if you have any questions
May 01, 2024
Full time
BCorp, positive impact. Project-based role with varied work - no two days will be the same! Windows Server, Exchange, Networking, Cloud. Increasingly, people are wanting to join a company that is having a positive impact on the world. This purpose-driven MSP provides IT services and consultancy to over 50 different clients, and this is growing daily. Their client base varies from small five-person teams and up to businesses with over 300 employees, across sectors including renewable energy, financial services, and design agencies. They're proud to be leading the way having recently certified as a B Corp. They offset carbon emissions through carbon credits and tree planting, use carbon neutral equipment and recycle all their kit, and they regularly take part in fundraising activities for local charities.To give back to the community, they also support emerging talent into the industry by hiring apprentices and partner with local education providers to deliver cyber programmes. This is helping them to stand out from the crowd as they're finding their customers want to align with suppliers who share their values and are mindful of their environmental impact. They need someone who can work in their Gloucester office at least 2 days per week. What skills will you need 2-3 years+ experience as a 3rd Line/Field Engineer. Strong track record in delivering IT infrastructure projects with involvement across planning, installation, and documentation. Demonstrable experience working in modern environments with experience of Windows 10/11, Intune, Autopilot and Azure AD. Public cloud hosting - MS Azure and AWS. Windows Server (2016 / 2019 / 2022). Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Defender). Networking experience including LAN, WAN, Firewalls, Switching, Wireless. Strong understanding of Information Security best practices. Full UK driving licence and transport - travel to customer sites is required for this role. Bonus points for: Previous experience of working in an MSP. Power BI experience. Cloud based telephony experience. Virtualisation (VMware, Hyper-V). What you'll be doing The entire company is made up of around 30 people, but you'll be joining a small team where every day will be different but ultimately. This could include on-premise to cloud server migrations, network installations, and Information Security projects. Working in a 3rd line capacity, you'll be identifying the root cause of issues and work with team members on complex issues and incidents. You'll be working in partnership with multiple customers, supporting projects both remotely and on site. With direct contact with customers at all levels from the shop floor to the boardroom, this one is for you if you enjoy a varied workload and have great people skills. Managing your own workload and deadlines, you'll have autonomy and will ensure SLAs and budgets are met. You will attend project update meetings, escalate any issues, and make recommendations to guide the customer on the best use of their IT solutions.You'll be expected to come into the office at least twice per week, with the rest of your time split accordingly between on-site project work at customer sites and remote working. What you'll get in return for your talents You'll be joining a business you'll feel proud to be a part of - they have a great reputation and really look after their employees which is reflected in their low employee turnover and focus on company culture. You'll receive a salary up to £42k, 1 week in 4 on-call (all remote, approx. £3.5K per year), plus there are a whole heap of additional perks including: access to training courses to help you to develop your skills, Private Medical Insurance and Death in Service cover, 24 days annual leave which increases with service (and options to buy/sell more), gifts to celebrate birthdays/work anniversaries, annual charity volunteering day and more. What's next? Like the sound of this one? Send in your CV or get in touch with Mike if you have any questions
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Apr 30, 2024
Full time
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Job Opportunity: 3rd Line Engineer Location: Cirencester - Commutable from Swindon, Cheltenham, Gloucester Salary: £35,000-£50,000 Company Background: Join a dynamic team specializing in critical digital solutions and scalable infrastructure. With a focus on innovation and client satisfaction, we provide cutting-edge hardware, software, and cloud-based solutions. Our collaborative work environment encourages creative problem-solving and skill development. The Role: Seeking a skilled 3rd Line Support Engineer for a customer site in Corsham, Wiltshire. This role enhances existing skills, addressing evolving technology needs, with a focus on Windows Server and Virtualization technologies. Regular UK travel offers a unique opportunity to contribute to the success of our clients and organization. Duties & Responsibilities: Proactive Infrastructure Monitoring: Utilize tools such as PRTG and Auvik for continuous server infrastructure monitoring, responding promptly to anomalies and alarms. Technical Escalation: Provide expert resolution to escalated infrastructure queries, addressing hardware-related faults, investigating performance issues, and troubleshooting virtualization challenges. Configuration and Management of Server Environments: Manage diverse server environments, including Windows Server and Linux-based systems, ensuring optimization for performance and security. Planned Preventative Maintenance (PPM): Conduct System Health Checks and Physical Inspections for ongoing infrastructure health and resilience. Project-Based Installation and Deployment: Collaborate on-site for project-based installations and deployments, ensuring seamless integration of new equipment and systems. Key Skills, Experience, Qualifications: Windows server administration (ideally from 2019 onward - Microsoft Certification advantageous) VMware and/or Nutanix configuration and administration, including VMs networking and datastores Windows desktop management/administration (Windows 10) Windows Build and Security Hardening using certified guides (e.g., CI Security, CyberEssentials) Audit and Documentation experience, covering Physical Server Builds, NAS/Storage, Windows Server VM/OS, and Desktop OS configurations Linux Administration Experience (advantageous but not essential) Join a forward-thinking team focused on delivering exceptional solutions. Apply now to elevate your career
Apr 30, 2024
Full time
Job Opportunity: 3rd Line Engineer Location: Cirencester - Commutable from Swindon, Cheltenham, Gloucester Salary: £35,000-£50,000 Company Background: Join a dynamic team specializing in critical digital solutions and scalable infrastructure. With a focus on innovation and client satisfaction, we provide cutting-edge hardware, software, and cloud-based solutions. Our collaborative work environment encourages creative problem-solving and skill development. The Role: Seeking a skilled 3rd Line Support Engineer for a customer site in Corsham, Wiltshire. This role enhances existing skills, addressing evolving technology needs, with a focus on Windows Server and Virtualization technologies. Regular UK travel offers a unique opportunity to contribute to the success of our clients and organization. Duties & Responsibilities: Proactive Infrastructure Monitoring: Utilize tools such as PRTG and Auvik for continuous server infrastructure monitoring, responding promptly to anomalies and alarms. Technical Escalation: Provide expert resolution to escalated infrastructure queries, addressing hardware-related faults, investigating performance issues, and troubleshooting virtualization challenges. Configuration and Management of Server Environments: Manage diverse server environments, including Windows Server and Linux-based systems, ensuring optimization for performance and security. Planned Preventative Maintenance (PPM): Conduct System Health Checks and Physical Inspections for ongoing infrastructure health and resilience. Project-Based Installation and Deployment: Collaborate on-site for project-based installations and deployments, ensuring seamless integration of new equipment and systems. Key Skills, Experience, Qualifications: Windows server administration (ideally from 2019 onward - Microsoft Certification advantageous) VMware and/or Nutanix configuration and administration, including VMs networking and datastores Windows desktop management/administration (Windows 10) Windows Build and Security Hardening using certified guides (e.g., CI Security, CyberEssentials) Audit and Documentation experience, covering Physical Server Builds, NAS/Storage, Windows Server VM/OS, and Desktop OS configurations Linux Administration Experience (advantageous but not essential) Join a forward-thinking team focused on delivering exceptional solutions. Apply now to elevate your career
We are working with an industry leading MSP who have significant growth plans over the next 2 years to support their gorwing customer base. We are looking for a 3rd Line Engineer to join a technical team supporting customers across Project delivery and BAU support.With a healthy training budget for each engineer to ensure you are up to date with the latest technologies and certifications this is a great opportunity to get exposure to some of the latest technologies. What will you be doing as a 3rd Line Engineer? As a pivotal member of the technical team, your role will involve:- Providing expert-level support and troubleshooting for complex issues.- Designing and implementing solutions based on Microsoft Modern Workplace technologies.- Ensuring the stability and efficiency of networking infrastructures.- Collaborating with other professionals to deliver exceptional service to a diverse clientele.- Contributing to projects with your innovative ideas and technical acumen. What experience fo you need as a 3rd Line Engineer? - Proven experience in a 3rd Line Engineer role or similar within an IT environment.- Previous experience in an MSP environment would be advantageous- Proficient in Microsoft Modern Workplace technologies, including Office 365 and Azure.- A solid understanding of networking principles, including TCP/IP, DNS, and DHCP.- Experience with virtualization platforms, such as Hyper-V or VMware.- Excellent problem-solving abilities and a methodical approach to resolving complex issues.- Strong communication skills, capable of explaining technical concepts to non-technical stakeholders.- Relevant certifications (e.g., MCSE, CCNA) are highly regarded but not essential. What will you get? - Basic salary of up to £45,000 + bonus - Hybrid working environment- Continous training and paid for certifications- Incredibly generous additional benefits- Wellbeing and charity supportThis position is based in Gloucester so you must be in within a commutable distance.If you feel you match the above click 'apply now' with an up to date version of your CV.
Apr 25, 2024
Full time
We are working with an industry leading MSP who have significant growth plans over the next 2 years to support their gorwing customer base. We are looking for a 3rd Line Engineer to join a technical team supporting customers across Project delivery and BAU support.With a healthy training budget for each engineer to ensure you are up to date with the latest technologies and certifications this is a great opportunity to get exposure to some of the latest technologies. What will you be doing as a 3rd Line Engineer? As a pivotal member of the technical team, your role will involve:- Providing expert-level support and troubleshooting for complex issues.- Designing and implementing solutions based on Microsoft Modern Workplace technologies.- Ensuring the stability and efficiency of networking infrastructures.- Collaborating with other professionals to deliver exceptional service to a diverse clientele.- Contributing to projects with your innovative ideas and technical acumen. What experience fo you need as a 3rd Line Engineer? - Proven experience in a 3rd Line Engineer role or similar within an IT environment.- Previous experience in an MSP environment would be advantageous- Proficient in Microsoft Modern Workplace technologies, including Office 365 and Azure.- A solid understanding of networking principles, including TCP/IP, DNS, and DHCP.- Experience with virtualization platforms, such as Hyper-V or VMware.- Excellent problem-solving abilities and a methodical approach to resolving complex issues.- Strong communication skills, capable of explaining technical concepts to non-technical stakeholders.- Relevant certifications (e.g., MCSE, CCNA) are highly regarded but not essential. What will you get? - Basic salary of up to £45,000 + bonus - Hybrid working environment- Continous training and paid for certifications- Incredibly generous additional benefits- Wellbeing and charity supportThis position is based in Gloucester so you must be in within a commutable distance.If you feel you match the above click 'apply now' with an up to date version of your CV.
Job Summary This is an exciting opportunity to join our growing business as a Support Engineer who specialises in our Cross-Domain range of products. We are looking for an enthusiastic and intelligent engineer to join our team to support our growing number of diverse projects. We deliver next generation Cross-Domain solutions for Government and Defence customers. This role will involve supporting a key International customer, based from BAE Systems offices in Guildford or Gloucester. The role requires a UK national who holds a current SC clearance. The candidate will be required to travel occasionally between the BAE Systems offices for collaboration and training purposes. The successful candidate will be trained to provide remote support for this Cross-Domain customer as part of a wider Cross-Domain support team. The candidate will liaise with our 3rd and 4th line product support teams, for resolution of complex incidents, patches and to identify opportunities for improvement of our products through future releases. The candidate may also be required to travel alongside colleagues to the customer site outside of the U.K. in order to carry out maintenance, updates and installations. The candidate will have the opportunity develop their career within the Cross-Domain domain, gain experience of the wider Cross-Domain suite of solutions, working on systems for secure UK customers, and in time progress to working on implementation and commissioning of solutions for other customers. Role Responsibilities Responsible for third level technical support for our customers. Investigation and diagnosis of technical issues raised by customers on their live deployments. Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner. Log, track and update tickets in our ITSM. Creation of procedures for customer implementations where the customer will run the procedure but be supported remotely. Be a significant contributor to our knowledge base/FAQ. Maintain and manage/support test environments for problem replication. Work with Product Engineering and Project teams on customer issues. Work closely with key customers to provide a premium level of support and ensure a high level of customer satisfaction. Provide feedback on the product and make suggestions for improvement. Prepare test cases, release notes, and test releases. Contribute ideas toward process improvements to improve the customer experience. Able to cover 1 week in 4 for OOHs on call rota. Knowledge Essential: Experience working in a technical support or similar environment (Level 3 support). Good understanding of customer service. Infrastructure experience. CCNA or Networking experience. Ability to achieve UKIC DV. Desirable: ITIL Foundation. Good understanding of cyber security principles. Skills Essential: Ability to juggle conflicting priorities and demands on time. Ability to be able to manage customer expectations. Be able to self-manage and work autonomously. Excellent communication skills in English (oral and written). Strong analytical skills and experience in resolving challenging technical support issues. Strong organizational skills. Technology Desirable: Network Firewall Principles. Web Application Servers (e.g. one of Jetty, Apache). Database (Oracle). Unix/Linux. Hypervisor Technologies (e.g. VMWare). Fair understanding of IT hardware principles. Future Career Progression Opportunities Beyond your first project assignment, there are opportunities to work with a range of Cross-Domain products, solutions and customers. It will be expected that the candidate be willing to travel to other customer sites to work on installation projects, to provide support and maintenance. You will be assigned a Career Manager to assist you in your development and training within the business. This role provides an excellent opportunity to experience a wide range of projects and technologies, with customer-facing involvement, allowing you to enhance your skills and knowledge to become a future engineering lead within the business. There are opportunities to follow career paths in Engineering, Technical Consulting, or Service Delivery. Possible Future Roles include: Support Specialist, Infrastructure Engineer, Systems Engineer, Solution Architect, Service Delivery Manager, or Technical Consultant. Become a recognised subject matter expert (SME) in Cross-Domain Solutions and actively participate in client engagements. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.
Sep 22, 2022
Full time
Job Summary This is an exciting opportunity to join our growing business as a Support Engineer who specialises in our Cross-Domain range of products. We are looking for an enthusiastic and intelligent engineer to join our team to support our growing number of diverse projects. We deliver next generation Cross-Domain solutions for Government and Defence customers. This role will involve supporting a key International customer, based from BAE Systems offices in Guildford or Gloucester. The role requires a UK national who holds a current SC clearance. The candidate will be required to travel occasionally between the BAE Systems offices for collaboration and training purposes. The successful candidate will be trained to provide remote support for this Cross-Domain customer as part of a wider Cross-Domain support team. The candidate will liaise with our 3rd and 4th line product support teams, for resolution of complex incidents, patches and to identify opportunities for improvement of our products through future releases. The candidate may also be required to travel alongside colleagues to the customer site outside of the U.K. in order to carry out maintenance, updates and installations. The candidate will have the opportunity develop their career within the Cross-Domain domain, gain experience of the wider Cross-Domain suite of solutions, working on systems for secure UK customers, and in time progress to working on implementation and commissioning of solutions for other customers. Role Responsibilities Responsible for third level technical support for our customers. Investigation and diagnosis of technical issues raised by customers on their live deployments. Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner. Log, track and update tickets in our ITSM. Creation of procedures for customer implementations where the customer will run the procedure but be supported remotely. Be a significant contributor to our knowledge base/FAQ. Maintain and manage/support test environments for problem replication. Work with Product Engineering and Project teams on customer issues. Work closely with key customers to provide a premium level of support and ensure a high level of customer satisfaction. Provide feedback on the product and make suggestions for improvement. Prepare test cases, release notes, and test releases. Contribute ideas toward process improvements to improve the customer experience. Able to cover 1 week in 4 for OOHs on call rota. Knowledge Essential: Experience working in a technical support or similar environment (Level 3 support). Good understanding of customer service. Infrastructure experience. CCNA or Networking experience. Ability to achieve UKIC DV. Desirable: ITIL Foundation. Good understanding of cyber security principles. Skills Essential: Ability to juggle conflicting priorities and demands on time. Ability to be able to manage customer expectations. Be able to self-manage and work autonomously. Excellent communication skills in English (oral and written). Strong analytical skills and experience in resolving challenging technical support issues. Strong organizational skills. Technology Desirable: Network Firewall Principles. Web Application Servers (e.g. one of Jetty, Apache). Database (Oracle). Unix/Linux. Hypervisor Technologies (e.g. VMWare). Fair understanding of IT hardware principles. Future Career Progression Opportunities Beyond your first project assignment, there are opportunities to work with a range of Cross-Domain products, solutions and customers. It will be expected that the candidate be willing to travel to other customer sites to work on installation projects, to provide support and maintenance. You will be assigned a Career Manager to assist you in your development and training within the business. This role provides an excellent opportunity to experience a wide range of projects and technologies, with customer-facing involvement, allowing you to enhance your skills and knowledge to become a future engineering lead within the business. There are opportunities to follow career paths in Engineering, Technical Consulting, or Service Delivery. Possible Future Roles include: Support Specialist, Infrastructure Engineer, Systems Engineer, Solution Architect, Service Delivery Manager, or Technical Consultant. Become a recognised subject matter expert (SME) in Cross-Domain Solutions and actively participate in client engagements. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.
BAE Systems Digital Intelligence
Gloucester, Gloucestershire
Job summary: The Cross-Domain product development and solutions team is a close knit engineering team within BAE Systems - Digital Intelligence operating in a dynamic market. The team is responsible for the development of world-leading hardware based network security and communication appliances that operate at multi-gigabit speeds. Cross-Domain customers include a variety of government departments and defence, telecommunications and critical national infrastructure companies. We are recruiting for additional DevOps Engineers to join our development teams, implementing DevOps principles, and to provide technical guidance both across the project, and to external suppliers. The programme requires that all Engineers be cleared to Security Check (SC) level. Key Responsibilities The successful applicant will be expected to: Contribute to refinement of non-functional requirements Drive the prioritisation of non-functional backlogs Implement security best-practices and recommendations; often through the means of developed services and automation Facilitate an effective relationship between third party suppliers and client platform teams Take 3rd-line escalation responsibility for applications deployed into a live, production Kubernetes environment Participate in workstream and project Scrum ceremonies Advise on delivery dependencies between third party suppliers and the client Raise issues and risks appropriately to Delivery Manager Required skills Ability to operate in small cross-functional engineering teams to build supportable, sustainable, and reliable services Experience deploying, running, and troubleshooting distributed systems Experience of using AWS, Docker and Kubernetes Fluency in at least one of: python, go, Java Shell scripting (bash/sh) Good working knowledge of Linux-based operating systems Knowledge of configuration management tools (e.g Puppet/Ansible) Solid understanding of CI and build engineering Strong version control skills with git Desirable skills Exposure to the following techniques, tools and platforms are desirable: Hortonworks, Kafka, Zookeeper, Artifactory Knowledge of HIDS, NIDS and security hardening Elasticsearch, Logstash, Kibana, Prometheus Experience of IP networking and physical networks nginx, HAProxy About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.
Sep 21, 2022
Full time
Job summary: The Cross-Domain product development and solutions team is a close knit engineering team within BAE Systems - Digital Intelligence operating in a dynamic market. The team is responsible for the development of world-leading hardware based network security and communication appliances that operate at multi-gigabit speeds. Cross-Domain customers include a variety of government departments and defence, telecommunications and critical national infrastructure companies. We are recruiting for additional DevOps Engineers to join our development teams, implementing DevOps principles, and to provide technical guidance both across the project, and to external suppliers. The programme requires that all Engineers be cleared to Security Check (SC) level. Key Responsibilities The successful applicant will be expected to: Contribute to refinement of non-functional requirements Drive the prioritisation of non-functional backlogs Implement security best-practices and recommendations; often through the means of developed services and automation Facilitate an effective relationship between third party suppliers and client platform teams Take 3rd-line escalation responsibility for applications deployed into a live, production Kubernetes environment Participate in workstream and project Scrum ceremonies Advise on delivery dependencies between third party suppliers and the client Raise issues and risks appropriately to Delivery Manager Required skills Ability to operate in small cross-functional engineering teams to build supportable, sustainable, and reliable services Experience deploying, running, and troubleshooting distributed systems Experience of using AWS, Docker and Kubernetes Fluency in at least one of: python, go, Java Shell scripting (bash/sh) Good working knowledge of Linux-based operating systems Knowledge of configuration management tools (e.g Puppet/Ansible) Solid understanding of CI and build engineering Strong version control skills with git Desirable skills Exposure to the following techniques, tools and platforms are desirable: Hortonworks, Kafka, Zookeeper, Artifactory Knowledge of HIDS, NIDS and security hardening Elasticsearch, Logstash, Kibana, Prometheus Experience of IP networking and physical networks nginx, HAProxy About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.
This is an exciting opportunity to join an experienced technical team in Gloucestershire; installing, maintaining, upgrading and migrating network telephony services in line with defined practises and standards, ensuring acceptable levels of performance are maintained. The successful candidate will report to the Network Manager and will work closely with Infrastructure and Security teams to provide services to 2000 users. Client Details Our client are a well known in the not for profit and charities sector based in Gloucestershire. Description Our Customer is looking for a highly motivated and proactive Network Telephony Engineer with a minimum of 5 years' experience of supporting voice, telephony and VoIP solutions. This is a site based role in Gloucestershire. This is an exciting opportunity to join an experienced technical team; installing, maintaining, upgrading and migrating network telephony services in line with defined practises and standards, ensuring acceptable levels of performance are maintained. The successful candidate will report to the ICT Network Manager and will work closely with the Infrastructure, and Security teams to provide services to 2000 users. The role requires good communication skills, the ability to liaise with others in the organisation providing both technical support and advice. The Network Telephony Engineer will be expected to work with others, including 3rd party vendors on delivering technical projects. Profile The Network Telephony Engineer will have proven track record in the following: Cisco and Microsoft Voice and VoIP technologies (including Cisco Unified Communications Manager, Skype for Business and Microsoft Teams) to a CCNP Level. Cisco and Microsoft collaboration technologies (including Cisco Webex, Microsoft Teams) SIP and ISDN Gateway Technologies (including Sonus and Cisco CUBE). Contact centre solutions (including UCCX). Knowledge of telephony recording and reporting solutions (including NICE and Tiger). Routing/Switching experience and knowledge to a CCNA level. Quality of service. Migration from traditional desk phone solutions, to workstation based collaboration clients for PSTN capabilities. Knowledge of load balancing technologies. Knowledge of web and email proxy solutions (including Cisco Ironport and Symantec Cloud). Knowledge of network monitoring solutions (including Solarwinds). Knowledge of data centre network solutions (including Cisco ACI/NXOS). Knowledge of Cisco wireless solutions (including AireOS and IOSXE). Knowledge of Cisco identity provider solutions (including Cisco ISE). Candidates must be willing to undergo the relevant security vetting for this role and contribute to 24/7 Network on call rota Job Offer Basic Salary up to £50,000 Up to £4,000 per annum for Oncall/shift allowance. Flexible working/hybrid between on site and home - 37 hours per week Fantastic benefits such as, On site parking & Gym, Annual leave, Pension scheme.
Nov 04, 2021
Full time
This is an exciting opportunity to join an experienced technical team in Gloucestershire; installing, maintaining, upgrading and migrating network telephony services in line with defined practises and standards, ensuring acceptable levels of performance are maintained. The successful candidate will report to the Network Manager and will work closely with Infrastructure and Security teams to provide services to 2000 users. Client Details Our client are a well known in the not for profit and charities sector based in Gloucestershire. Description Our Customer is looking for a highly motivated and proactive Network Telephony Engineer with a minimum of 5 years' experience of supporting voice, telephony and VoIP solutions. This is a site based role in Gloucestershire. This is an exciting opportunity to join an experienced technical team; installing, maintaining, upgrading and migrating network telephony services in line with defined practises and standards, ensuring acceptable levels of performance are maintained. The successful candidate will report to the ICT Network Manager and will work closely with the Infrastructure, and Security teams to provide services to 2000 users. The role requires good communication skills, the ability to liaise with others in the organisation providing both technical support and advice. The Network Telephony Engineer will be expected to work with others, including 3rd party vendors on delivering technical projects. Profile The Network Telephony Engineer will have proven track record in the following: Cisco and Microsoft Voice and VoIP technologies (including Cisco Unified Communications Manager, Skype for Business and Microsoft Teams) to a CCNP Level. Cisco and Microsoft collaboration technologies (including Cisco Webex, Microsoft Teams) SIP and ISDN Gateway Technologies (including Sonus and Cisco CUBE). Contact centre solutions (including UCCX). Knowledge of telephony recording and reporting solutions (including NICE and Tiger). Routing/Switching experience and knowledge to a CCNA level. Quality of service. Migration from traditional desk phone solutions, to workstation based collaboration clients for PSTN capabilities. Knowledge of load balancing technologies. Knowledge of web and email proxy solutions (including Cisco Ironport and Symantec Cloud). Knowledge of network monitoring solutions (including Solarwinds). Knowledge of data centre network solutions (including Cisco ACI/NXOS). Knowledge of Cisco wireless solutions (including AireOS and IOSXE). Knowledge of Cisco identity provider solutions (including Cisco ISE). Candidates must be willing to undergo the relevant security vetting for this role and contribute to 24/7 Network on call rota Job Offer Basic Salary up to £50,000 Up to £4,000 per annum for Oncall/shift allowance. Flexible working/hybrid between on site and home - 37 hours per week Fantastic benefits such as, On site parking & Gym, Annual leave, Pension scheme.
3rd Line / Project Delivery Engineer - Up to 46k + benefits An exciting and ambitious managed service provider (MSP) are looking for an experienced 3rd Line Engineer to join their team. The role will require that you to provide high level infrastructure support to their SME-Enterprise sized clients, based at their HQ (Cheltenham) with regular migration project work...... click apply for full job details
Mar 22, 2021
Full time
3rd Line / Project Delivery Engineer - Up to 46k + benefits An exciting and ambitious managed service provider (MSP) are looking for an experienced 3rd Line Engineer to join their team. The role will require that you to provide high level infrastructure support to their SME-Enterprise sized clients, based at their HQ (Cheltenham) with regular migration project work...... click apply for full job details
Opus Recruitment Solutions Ltd
Gloucestershire, GL1 1, United Kingdom
Infrastructure Engineer / 3rd Line / Citrix / VMware Infrastruture Engineer is required for an initial 6 month contract with a market leading client in Gloucester. The infrastructure Engineer will need to have experience with the following technologies; - VMWare -Citrix XenServer -Cisco CCNA -Exchange..... click apply for full job details
Feb 21, 2016
Infrastructure Engineer / 3rd Line / Citrix / VMware Infrastruture Engineer is required for an initial 6 month contract with a market leading client in Gloucester. The infrastructure Engineer will need to have experience with the following technologies; - VMWare -Citrix XenServer -Cisco CCNA -Exchange..... click apply for full job details