ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
One of our clients is looking for a Strategic Data Modeler to support the data function as part of a wider SAP S/4 Hana implementation. Role: Senior Data Modeler (SAP S/4 Hana) Contract: 6 months initially Rate: £1000-£1500pd Outside IR35 Location: Predominantly remote with ad hoc travel to a central London office One of our clients is looking for a data specialist to support the design, creation and delivery of the strategic data model plan as part of a wider global SAP S4 Hana implementation. The ask here is for a strategic, C-Suite advisory level of knowledge and relationship gravitas. The selected candidate will be able to evidence multiple examples of deploying this expertise to large FMCG companies in recent years. Key responsibilities: Shape the strategy around the data model landscape as part of the SAP S4 Hana implementation Provide expertise on the best approach to take with designing, creating, and maintaining data models as part of the wider ERP programme Translate business requirements into conceptual, logical, and physical data models, acting as the link between the business, customers, 3rd parties Advise and define data models for all processes (e.g. O2C, P2P or R2R) within the data lake to allow analytical insights to be drawn Key requirements: In-depth experience shaping the strategy around Data Models as part of a SAP S/4 Hana implementation Experience within FMCG/Consumer goods necessary Have created end-to-end data models across all core processes within finance transformation (e.g. O2c, R2R and P2P) Strong stakeholder management skills necessary, engaging with stakeholders at all levels including end clients, SI's and technical teams
May 01, 2024
Full time
One of our clients is looking for a Strategic Data Modeler to support the data function as part of a wider SAP S/4 Hana implementation. Role: Senior Data Modeler (SAP S/4 Hana) Contract: 6 months initially Rate: £1000-£1500pd Outside IR35 Location: Predominantly remote with ad hoc travel to a central London office One of our clients is looking for a data specialist to support the design, creation and delivery of the strategic data model plan as part of a wider global SAP S4 Hana implementation. The ask here is for a strategic, C-Suite advisory level of knowledge and relationship gravitas. The selected candidate will be able to evidence multiple examples of deploying this expertise to large FMCG companies in recent years. Key responsibilities: Shape the strategy around the data model landscape as part of the SAP S4 Hana implementation Provide expertise on the best approach to take with designing, creating, and maintaining data models as part of the wider ERP programme Translate business requirements into conceptual, logical, and physical data models, acting as the link between the business, customers, 3rd parties Advise and define data models for all processes (e.g. O2C, P2P or R2R) within the data lake to allow analytical insights to be drawn Key requirements: In-depth experience shaping the strategy around Data Models as part of a SAP S/4 Hana implementation Experience within FMCG/Consumer goods necessary Have created end-to-end data models across all core processes within finance transformation (e.g. O2c, R2R and P2P) Strong stakeholder management skills necessary, engaging with stakeholders at all levels including end clients, SI's and technical teams
Role : SAP DRC consultant (Italian regulation experience) Skill : Experienced consultant in SAP DRC with focus on e-invoicing. Expert in working with the integration suite of SAP. Pay rate: Circa £600 per day (inclusive of holidays) Responsibilities include : Analysing business processes, designing solutions, and providing expert guidance to project teams in SAP documents and reporting compliance for e-invoicing. Analyse business processes to identify areas of improvement for SAP document and reporting compliance. Design and implement SAP e-invoicing solutions to ensure compliance with document and reporting requirements. Provide expert guidance and support to project teams throughout the implementation lifecycle. Collaborate with cross-functional teams to ensure seamless integration of SAP solutions. Conduct rigorous testing and troubleshooting to optimise the performance of SAP solutions. Analyse the data structures of the SAP system and map them to the models as per the govt. portal (SDI, KSEF, Peppol etc. formats) requirements per country. Implement data transformations, conversions, and validations to ensure data consistency and compatibility. Develop and configure connectors (connections between the systems), mappings, transformations, and workflows within SAP DRC to enable seamless data exchange between ERP & govt. portals. Skills : SAP Integration consultant with minimum 2-5 years of experience in working with SAP Integration suite(formerly SAP CPI). Technical awareness of SAP DRC & e-invoicing. Expertise in the configuration and mapping of SAP data to external portals (and vice versa) via the integration suite. Knowledge of S4HANA and iDocs. Good to have skills : SAP BTP Randstad Business Support is acting as an Employment Business in relation to this vacancy.
May 01, 2024
Full time
Role : SAP DRC consultant (Italian regulation experience) Skill : Experienced consultant in SAP DRC with focus on e-invoicing. Expert in working with the integration suite of SAP. Pay rate: Circa £600 per day (inclusive of holidays) Responsibilities include : Analysing business processes, designing solutions, and providing expert guidance to project teams in SAP documents and reporting compliance for e-invoicing. Analyse business processes to identify areas of improvement for SAP document and reporting compliance. Design and implement SAP e-invoicing solutions to ensure compliance with document and reporting requirements. Provide expert guidance and support to project teams throughout the implementation lifecycle. Collaborate with cross-functional teams to ensure seamless integration of SAP solutions. Conduct rigorous testing and troubleshooting to optimise the performance of SAP solutions. Analyse the data structures of the SAP system and map them to the models as per the govt. portal (SDI, KSEF, Peppol etc. formats) requirements per country. Implement data transformations, conversions, and validations to ensure data consistency and compatibility. Develop and configure connectors (connections between the systems), mappings, transformations, and workflows within SAP DRC to enable seamless data exchange between ERP & govt. portals. Skills : SAP Integration consultant with minimum 2-5 years of experience in working with SAP Integration suite(formerly SAP CPI). Technical awareness of SAP DRC & e-invoicing. Expertise in the configuration and mapping of SAP data to external portals (and vice versa) via the integration suite. Knowledge of S4HANA and iDocs. Good to have skills : SAP BTP Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Are you ready to step into an exciting opportunity with a global SaaS organisation? My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation! Location - Fully Remote Salary - £27,000 - £32,000 Start Date - ASAP As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process. You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development. Contribute, review and maintain knowledge base content on an ongoing basis. Understand the customer's configuration, context and practices About you: Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position Minimum of 2 years experience working in a technical support environment Minimum of 2 years in a customer service environment Ability to take ownership of complex issues/assignments and follow through to completion Demonstrates aptitude to prioritise and handle multiple issues simultaneously Effective oral and written communication skills Strong attention to detail and accuracy Ability to work independently in a fast-paced technical environment Team player Competencies: Microsoft Operating Systems Microsoft Office Suite Internet and networking technologies Zendesk Jira Exposure to Project Management theory and/or practice (desirable but not essential) Familiarity with System Development Life Cycle (desirable but not essential) If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on .
May 01, 2024
Full time
Are you ready to step into an exciting opportunity with a global SaaS organisation? My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation! Location - Fully Remote Salary - £27,000 - £32,000 Start Date - ASAP As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process. You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development. Contribute, review and maintain knowledge base content on an ongoing basis. Understand the customer's configuration, context and practices About you: Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position Minimum of 2 years experience working in a technical support environment Minimum of 2 years in a customer service environment Ability to take ownership of complex issues/assignments and follow through to completion Demonstrates aptitude to prioritise and handle multiple issues simultaneously Effective oral and written communication skills Strong attention to detail and accuracy Ability to work independently in a fast-paced technical environment Team player Competencies: Microsoft Operating Systems Microsoft Office Suite Internet and networking technologies Zendesk Jira Exposure to Project Management theory and/or practice (desirable but not essential) Familiarity with System Development Life Cycle (desirable but not essential) If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on .
Are you a Technical Presales professional, with experience of Artificial Intelligence technologies ? Are you seeking a new & exciting challenge? Then please read on! ? My client is an ambitious and innovative global leader within the IT Services & Consultancy sector. They provide innovative end-to-end digital transformation and cloud-based solutions for end customers worldwide. They have a continually growing presence worldwide and, as part of their strategic growth, are seeking a strategic, technical and customer centric presales expert to join their team. This represents a unique opportunity to join an award-winning & globally leading company, providing a substantial & significant contribution to the business in specialising and translating challenges into digital solutions. Their integrated solutions cater to various industries and sectors, providing comprehensive support, from IT transformation services to the implementation of innovative projects within a collaborative environment. The Role: As a Senior Presales Consultant, you will provide expert support to the sales teams who are responsible for providing a variety of emerging technology solutions to end customers including Artificial Intelligence (AI). You will be responsible for managing the presales solution stage end-to-end. This will involve attending customer meetings and formulating complex AI solution designs in line with the customers' requirements. You will be responsible for providing customer presentations & demonstrations, providing expert support during solution implementations & producing technical documentation. They are seeking candidates with the following skills & experience: ? Strong end-to-end presales experience, ideally gained within a technology driven services and/or consultancy company. ? Understanding of AI Models and AI specialized infrastructure? Knowledge and experience in Generative Artificial Intelligence (Conversation &/or AIOps)? Strong track record of solving customer requirements and translating those into an AI based use case.? Excellent client relationship skills with a customer centric approach. What's on offer? ? An opportunity to join a forward thinking and innovative IT Services company? A positive, collaborative, global sales team? A clearly defined career path with opportunities to progress in the business ? £135,000 - £140,000 basic plus 30% annual bonus plus company benefits including car allowance.? A comprehensive benefits package ? Location: Central London based HQ near Oxford Circus (Hybrid - 2 or 3 days onsite) Salary: £135,000 to £140,000 basic plus 30% annual bonus plus company benefits including car allowance (£5,900), 19% pension, private healthcare APPLY NOW! Don't miss out on this fantastic opportunity! Send your CV ASAP and let's talk!
May 01, 2024
Full time
Are you a Technical Presales professional, with experience of Artificial Intelligence technologies ? Are you seeking a new & exciting challenge? Then please read on! ? My client is an ambitious and innovative global leader within the IT Services & Consultancy sector. They provide innovative end-to-end digital transformation and cloud-based solutions for end customers worldwide. They have a continually growing presence worldwide and, as part of their strategic growth, are seeking a strategic, technical and customer centric presales expert to join their team. This represents a unique opportunity to join an award-winning & globally leading company, providing a substantial & significant contribution to the business in specialising and translating challenges into digital solutions. Their integrated solutions cater to various industries and sectors, providing comprehensive support, from IT transformation services to the implementation of innovative projects within a collaborative environment. The Role: As a Senior Presales Consultant, you will provide expert support to the sales teams who are responsible for providing a variety of emerging technology solutions to end customers including Artificial Intelligence (AI). You will be responsible for managing the presales solution stage end-to-end. This will involve attending customer meetings and formulating complex AI solution designs in line with the customers' requirements. You will be responsible for providing customer presentations & demonstrations, providing expert support during solution implementations & producing technical documentation. They are seeking candidates with the following skills & experience: ? Strong end-to-end presales experience, ideally gained within a technology driven services and/or consultancy company. ? Understanding of AI Models and AI specialized infrastructure? Knowledge and experience in Generative Artificial Intelligence (Conversation &/or AIOps)? Strong track record of solving customer requirements and translating those into an AI based use case.? Excellent client relationship skills with a customer centric approach. What's on offer? ? An opportunity to join a forward thinking and innovative IT Services company? A positive, collaborative, global sales team? A clearly defined career path with opportunities to progress in the business ? £135,000 - £140,000 basic plus 30% annual bonus plus company benefits including car allowance.? A comprehensive benefits package ? Location: Central London based HQ near Oxford Circus (Hybrid - 2 or 3 days onsite) Salary: £135,000 to £140,000 basic plus 30% annual bonus plus company benefits including car allowance (£5,900), 19% pension, private healthcare APPLY NOW! Don't miss out on this fantastic opportunity! Send your CV ASAP and let's talk!
I am currently looking for an experienced SAP Business Readiness Enterprise Architect to join our end client on a permanent basis. The role: Development of systems and integration standards. Creation of medium term systems roadmaps with identified markets to deliver an end state Enterprise Architecture that maximises benefits from the programme as early as possible and aligns with programme standards. Support ongoing evaluation of potential new markets. Shaping the approach to multi-market deployment. Experience: Bachelor's degree required Held breadth of roles across Technology/Transformation ideally including architecture, delivery, solutions management, and integration. Experience of large scale SAP implementations or other technology-led transformation/change. Ability to turn technology strategy into practical reality, with demonstrable experience mobilizing a target architecture from paper to go-live. Ability to understand, explain and present ideas to both technical and non-technical audiences at all levels up to senior management in a persuasive and convincing manner.
May 01, 2024
Full time
I am currently looking for an experienced SAP Business Readiness Enterprise Architect to join our end client on a permanent basis. The role: Development of systems and integration standards. Creation of medium term systems roadmaps with identified markets to deliver an end state Enterprise Architecture that maximises benefits from the programme as early as possible and aligns with programme standards. Support ongoing evaluation of potential new markets. Shaping the approach to multi-market deployment. Experience: Bachelor's degree required Held breadth of roles across Technology/Transformation ideally including architecture, delivery, solutions management, and integration. Experience of large scale SAP implementations or other technology-led transformation/change. Ability to turn technology strategy into practical reality, with demonstrable experience mobilizing a target architecture from paper to go-live. Ability to understand, explain and present ideas to both technical and non-technical audiences at all levels up to senior management in a persuasive and convincing manner.
Job Title: Helpdesk Analyst Location: Kent Salary: 28,000 - 32,000 Key Skills: Microsoft, SQL, Exchange, Office365, O365, Are you a tech-savvy problem solver with a passion for assisting others? We're seeking a dynamic individual to join our client's team as a Helpdesk Analyst. As a vital member of their IT support team, you'll be the first point of contact for troubleshooting technical issues and providing timely resolutions to ensure seamless operations across their client's organisations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for resolving technical challenges, we want to hear from you. The Role: So, what will you be doing as a Helpdesk Analyst ? Answering IT and technical calls and email queries from customers; analysing, troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer service Delivering high standards of customer service through accurate and professional verbal and written communications to a non-technical audience Gathering customer requirements and specifications to produce solutions and quotations. Maintaining customer documentation on a day-to-day basis and following installations and upgrades Liaising with vendors for fault resolution Mentoring & supporting associate level analysts Collaborating with colleagues as required Ensuring up to date knowledge through continual professional development What are we looking for in our next Helpdesk Analyst ? GCSEs at grade A - C in English Language and Mathematics (or equivalent). Experience working on an IT helpdesk in a similar role. A full driving license and access to a car is essential. The office is in a remote location and not accessible using public transport. Understanding of fault severity and customer impact Knowledge of Anti-Virus Products Understanding of Microsoft domain model & security principles Experience of Microsoft Server products, e.g. Exchange, SQL Unguided Active Directory, Exchange, and Office 365 administration & troubleshooting. Working knowledge of back up technologies Working knowledge of virtualisation principles Ability to translate business needs into practical working solutions & quotations. Ability to reverse engineer a problem to get to the root cause. Ability to troubleshoot faults on the above technologies. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Helpdesk Analyst, this is the opportunity for you! Perks and Benefits: 25 days pa annual leave plus Bank Holidays Option to buy or sell annual leave days. Casual dress Company pension Free on-site parking Private medical insurance Hybrid working (2 days in the office 3 days from home) available on successful completion of probation. This really is a fantastic opportunity for an IT Helpdesk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
May 01, 2024
Full time
Job Title: Helpdesk Analyst Location: Kent Salary: 28,000 - 32,000 Key Skills: Microsoft, SQL, Exchange, Office365, O365, Are you a tech-savvy problem solver with a passion for assisting others? We're seeking a dynamic individual to join our client's team as a Helpdesk Analyst. As a vital member of their IT support team, you'll be the first point of contact for troubleshooting technical issues and providing timely resolutions to ensure seamless operations across their client's organisations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for resolving technical challenges, we want to hear from you. The Role: So, what will you be doing as a Helpdesk Analyst ? Answering IT and technical calls and email queries from customers; analysing, troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer service Delivering high standards of customer service through accurate and professional verbal and written communications to a non-technical audience Gathering customer requirements and specifications to produce solutions and quotations. Maintaining customer documentation on a day-to-day basis and following installations and upgrades Liaising with vendors for fault resolution Mentoring & supporting associate level analysts Collaborating with colleagues as required Ensuring up to date knowledge through continual professional development What are we looking for in our next Helpdesk Analyst ? GCSEs at grade A - C in English Language and Mathematics (or equivalent). Experience working on an IT helpdesk in a similar role. A full driving license and access to a car is essential. The office is in a remote location and not accessible using public transport. Understanding of fault severity and customer impact Knowledge of Anti-Virus Products Understanding of Microsoft domain model & security principles Experience of Microsoft Server products, e.g. Exchange, SQL Unguided Active Directory, Exchange, and Office 365 administration & troubleshooting. Working knowledge of back up technologies Working knowledge of virtualisation principles Ability to translate business needs into practical working solutions & quotations. Ability to reverse engineer a problem to get to the root cause. Ability to troubleshoot faults on the above technologies. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Helpdesk Analyst, this is the opportunity for you! Perks and Benefits: 25 days pa annual leave plus Bank Holidays Option to buy or sell annual leave days. Casual dress Company pension Free on-site parking Private medical insurance Hybrid working (2 days in the office 3 days from home) available on successful completion of probation. This really is a fantastic opportunity for an IT Helpdesk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Infrastructure Team Lead / Hands on Infrastructure Manager We are hiring a hands on Infrastructure team lead for a large facilities business spanning the UK. This is a permanent position, on a hybrid basis (1-2 days p/wk in central Essex) and paying £65-70k basic + bonus and good benefits. You will be responsible for managing a small team of Infrastructure Engineers, as well as being the lead Infrastructure engineer and will be involved in technical direction and technical architecture along with the senior management. You will have significant experience in supporting on prem MS environments, with skills in MS Server and Hyper-V, along with commercial experience of cloud migration and implement of Azure. The company are going through a significant period of transformation so there are lots of interesting projects to lead and the opportunity to make a real impact on the direction and success of the infrastructure estate. If you have experience in DR implementation, production clusters or backup and recovery solutions this would be advantageous. The business are hiring now so if you have the technical expertise and management experience and looking for a new long term venture with plenty of scope and project work, please get in touch ASAP.
May 01, 2024
Full time
Infrastructure Team Lead / Hands on Infrastructure Manager We are hiring a hands on Infrastructure team lead for a large facilities business spanning the UK. This is a permanent position, on a hybrid basis (1-2 days p/wk in central Essex) and paying £65-70k basic + bonus and good benefits. You will be responsible for managing a small team of Infrastructure Engineers, as well as being the lead Infrastructure engineer and will be involved in technical direction and technical architecture along with the senior management. You will have significant experience in supporting on prem MS environments, with skills in MS Server and Hyper-V, along with commercial experience of cloud migration and implement of Azure. The company are going through a significant period of transformation so there are lots of interesting projects to lead and the opportunity to make a real impact on the direction and success of the infrastructure estate. If you have experience in DR implementation, production clusters or backup and recovery solutions this would be advantageous. The business are hiring now so if you have the technical expertise and management experience and looking for a new long term venture with plenty of scope and project work, please get in touch ASAP.
Senior Power BI Developer - Windsor - 65,000 I am working with a leading financial services organisation who are looking for a Senior Power BI Developer to join their analytics function. In this role you will take responsibility for global reporting across various different business units and ensure stakeholders have the information they need to make data driven decisions. The organisation have invested heavily in its data platform which is hosted in Azure and you will have the opportunity to work with the Azure tech stack to further supplement your reporting expertise. You will work as part of a collaborative team of Data Engineers, Data Analysts and Data Scientists to enable to organisation to become truly data driven! As part of this role, you will be responsible for some of the following areas. Create custom visualisations using Power BI to deliver data to multiple business units Gather reporting requirements from stakeholders, translating into technical requirements before briefing the wider team Extract raw data from various data points before transforming ready for visualisations using both SQL and DAX This is a salaried role paying up to 65,000 per year depending on experience. There is also a company benefits packages which includes a company pension scheme, generous holiday allowance and many other benefits. This is a hybrid role based out of the organisations office in Windsor, where you will meet with the team once per week. To be successful in this role you will have. Strong SQL skills for data extraction and cleansing Experience using Power BI to create data visualisations Strong DAX experience Experience working within an Azure cloud environment would be beneficial This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! Nigel Frank International are the go-to recruiter for Power BI and Azure Data Platform roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. We are the global leaders in Microsoft recruitment.
May 01, 2024
Full time
Senior Power BI Developer - Windsor - 65,000 I am working with a leading financial services organisation who are looking for a Senior Power BI Developer to join their analytics function. In this role you will take responsibility for global reporting across various different business units and ensure stakeholders have the information they need to make data driven decisions. The organisation have invested heavily in its data platform which is hosted in Azure and you will have the opportunity to work with the Azure tech stack to further supplement your reporting expertise. You will work as part of a collaborative team of Data Engineers, Data Analysts and Data Scientists to enable to organisation to become truly data driven! As part of this role, you will be responsible for some of the following areas. Create custom visualisations using Power BI to deliver data to multiple business units Gather reporting requirements from stakeholders, translating into technical requirements before briefing the wider team Extract raw data from various data points before transforming ready for visualisations using both SQL and DAX This is a salaried role paying up to 65,000 per year depending on experience. There is also a company benefits packages which includes a company pension scheme, generous holiday allowance and many other benefits. This is a hybrid role based out of the organisations office in Windsor, where you will meet with the team once per week. To be successful in this role you will have. Strong SQL skills for data extraction and cleansing Experience using Power BI to create data visualisations Strong DAX experience Experience working within an Azure cloud environment would be beneficial This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! Nigel Frank International are the go-to recruiter for Power BI and Azure Data Platform roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. We are the global leaders in Microsoft recruitment.
Nigel Frank International
Bletchley, Buckinghamshire
Senior Power BI Developer - Windsor - 65,000 I am working with a leading financial services organisation who are looking for a Senior Power BI Developer to join their analytics function. In this role you will take responsibility for global reporting across various different business units and ensure stakeholders have the information they need to make data driven decisions. The organisation have invested heavily in its data platform which is hosted in Azure and you will have the opportunity to work with the Azure tech stack to further supplement your reporting expertise. You will work as part of a collaborative team of Data Engineers, Data Analysts and Data Scientists to enable to organisation to become truly data driven! As part of this role, you will be responsible for some of the following areas. Create custom visualisations using Power BI to deliver data to multiple business units Gather reporting requirements from stakeholders, translating into technical requirements before briefing the wider team Extract raw data from various data points before transforming ready for visualisations using both SQL and DAX This is a salaried role paying up to 65,000 per year depending on experience. There is also a company benefits packages which includes a company pension scheme, generous holiday allowance and many other benefits. This is a hybrid role based out of the organisations office in Windsor, where you will meet with the team once per week. To be successful in this role you will have. Strong SQL skills for data extraction and cleansing Experience using Power BI to create data visualisations Strong DAX experience Experience working within an Azure cloud environment would be beneficial This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! Nigel Frank International are the go-to recruiter for Power BI and Azure Data Platform roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. We are the global leaders in Microsoft recruitment.
May 01, 2024
Full time
Senior Power BI Developer - Windsor - 65,000 I am working with a leading financial services organisation who are looking for a Senior Power BI Developer to join their analytics function. In this role you will take responsibility for global reporting across various different business units and ensure stakeholders have the information they need to make data driven decisions. The organisation have invested heavily in its data platform which is hosted in Azure and you will have the opportunity to work with the Azure tech stack to further supplement your reporting expertise. You will work as part of a collaborative team of Data Engineers, Data Analysts and Data Scientists to enable to organisation to become truly data driven! As part of this role, you will be responsible for some of the following areas. Create custom visualisations using Power BI to deliver data to multiple business units Gather reporting requirements from stakeholders, translating into technical requirements before briefing the wider team Extract raw data from various data points before transforming ready for visualisations using both SQL and DAX This is a salaried role paying up to 65,000 per year depending on experience. There is also a company benefits packages which includes a company pension scheme, generous holiday allowance and many other benefits. This is a hybrid role based out of the organisations office in Windsor, where you will meet with the team once per week. To be successful in this role you will have. Strong SQL skills for data extraction and cleansing Experience using Power BI to create data visualisations Strong DAX experience Experience working within an Azure cloud environment would be beneficial This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! Nigel Frank International are the go-to recruiter for Power BI and Azure Data Platform roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. We are the global leaders in Microsoft recruitment.
HR Data Analytics Manager Cantello Tayler Recruitment are currently recruiting for a HR Data Analytics Manager to join our client based in Putney. The successful HR Data Analytics Manager will be responsible for: You will be responsible for creating, developing, and maintaining the data function within HR to enable the team to provide effective data insight to the business. You will be responsible for partnering with HR and the wider business to understand requirements and proactively recommend solutions. Build data analysis that answer business questions by using people and business data, and use business intelligence tools to develop appropriate datasets, reports, and dashboards. You will perform data manipulation, modelling, and visualisation to support and showcase HR related data to answer business questions. The HR Data Analytics Manager will have: Relevant degree level or equivalent Minimum three years experience working on Data Analytics activities Prior expertise in data analytics, data visualisation, business intelligence, and reporting Experience of developing reports and dashboards with the ability to provide insights into data and reports to bring information to life Experience of presenting and delivering training and translating data into meaningful insights Strong analytical skills and understanding of business needs and translating those needs into technical requirements Clear communication skills. Excellent knowledge of Excel, PowerPoint, Power BI, SAP HR Analysis & problem solving Excellent organisational skills and ability to meet tight deadlines Ability to work effectively and proactively, prioritising and handling multiple tasks, whilst maintaining attention to detail If this HR Data Analytics Manager role is of interest to you, please click apply or contact Charlotte Harding in our Egham office.
May 01, 2024
Full time
HR Data Analytics Manager Cantello Tayler Recruitment are currently recruiting for a HR Data Analytics Manager to join our client based in Putney. The successful HR Data Analytics Manager will be responsible for: You will be responsible for creating, developing, and maintaining the data function within HR to enable the team to provide effective data insight to the business. You will be responsible for partnering with HR and the wider business to understand requirements and proactively recommend solutions. Build data analysis that answer business questions by using people and business data, and use business intelligence tools to develop appropriate datasets, reports, and dashboards. You will perform data manipulation, modelling, and visualisation to support and showcase HR related data to answer business questions. The HR Data Analytics Manager will have: Relevant degree level or equivalent Minimum three years experience working on Data Analytics activities Prior expertise in data analytics, data visualisation, business intelligence, and reporting Experience of developing reports and dashboards with the ability to provide insights into data and reports to bring information to life Experience of presenting and delivering training and translating data into meaningful insights Strong analytical skills and understanding of business needs and translating those needs into technical requirements Clear communication skills. Excellent knowledge of Excel, PowerPoint, Power BI, SAP HR Analysis & problem solving Excellent organisational skills and ability to meet tight deadlines Ability to work effectively and proactively, prioritising and handling multiple tasks, whilst maintaining attention to detail If this HR Data Analytics Manager role is of interest to you, please click apply or contact Charlotte Harding in our Egham office.
Senior Power BI Developer - Windsor - 65,000 I am working with a leading financial services organisation who are looking for a Senior Power BI Developer to join their analytics function. In this role you will take responsibility for global reporting across various different business units and ensure stakeholders have the information they need to make data driven decisions. The organisation have invested heavily in its data platform which is hosted in Azure and you will have the opportunity to work with the Azure tech stack to further supplement your reporting expertise. You will work as part of a collaborative team of Data Engineers, Data Analysts and Data Scientists to enable to organisation to become truly data driven! As part of this role, you will be responsible for some of the following areas. Create custom visualisations using Power BI to deliver data to multiple business units Gather reporting requirements from stakeholders, translating into technical requirements before briefing the wider team Extract raw data from various data points before transforming ready for visualisations using both SQL and DAX This is a salaried role paying up to 65,000 per year depending on experience. There is also a company benefits packages which includes a company pension scheme, generous holiday allowance and many other benefits. This is a hybrid role based out of the organisations office in Windsor, where you will meet with the team once per week. To be successful in this role you will have. Strong SQL skills for data extraction and cleansing Experience using Power BI to create data visualisations Strong DAX experience Experience working within an Azure cloud environment would be beneficial This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! Nigel Frank International are the go-to recruiter for Power BI and Azure Data Platform roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. We are the global leaders in Microsoft recruitment.
May 01, 2024
Full time
Senior Power BI Developer - Windsor - 65,000 I am working with a leading financial services organisation who are looking for a Senior Power BI Developer to join their analytics function. In this role you will take responsibility for global reporting across various different business units and ensure stakeholders have the information they need to make data driven decisions. The organisation have invested heavily in its data platform which is hosted in Azure and you will have the opportunity to work with the Azure tech stack to further supplement your reporting expertise. You will work as part of a collaborative team of Data Engineers, Data Analysts and Data Scientists to enable to organisation to become truly data driven! As part of this role, you will be responsible for some of the following areas. Create custom visualisations using Power BI to deliver data to multiple business units Gather reporting requirements from stakeholders, translating into technical requirements before briefing the wider team Extract raw data from various data points before transforming ready for visualisations using both SQL and DAX This is a salaried role paying up to 65,000 per year depending on experience. There is also a company benefits packages which includes a company pension scheme, generous holiday allowance and many other benefits. This is a hybrid role based out of the organisations office in Windsor, where you will meet with the team once per week. To be successful in this role you will have. Strong SQL skills for data extraction and cleansing Experience using Power BI to create data visualisations Strong DAX experience Experience working within an Azure cloud environment would be beneficial This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! Nigel Frank International are the go-to recruiter for Power BI and Azure Data Platform roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. We are the global leaders in Microsoft recruitment.
Senior Power BI Developer - Windsor - 65,000 I am working with a leading financial services organisation who are looking for a Senior Power BI Developer to join their analytics function. In this role you will take responsibility for global reporting across various different business units and ensure stakeholders have the information they need to make data driven decisions. The organisation have invested heavily in its data platform which is hosted in Azure and you will have the opportunity to work with the Azure tech stack to further supplement your reporting expertise. You will work as part of a collaborative team of Data Engineers, Data Analysts and Data Scientists to enable to organisation to become truly data driven! As part of this role, you will be responsible for some of the following areas. Create custom visualisations using Power BI to deliver data to multiple business units Gather reporting requirements from stakeholders, translating into technical requirements before briefing the wider team Extract raw data from various data points before transforming ready for visualisations using both SQL and DAX This is a salaried role paying up to 65,000 per year depending on experience. There is also a company benefits packages which includes a company pension scheme, generous holiday allowance and many other benefits. This is a hybrid role based out of the organisations office in Windsor, where you will meet with the team once per week. To be successful in this role you will have. Strong SQL skills for data extraction and cleansing Experience using Power BI to create data visualisations Strong DAX experience Experience working within an Azure cloud environment would be beneficial This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! Nigel Frank International are the go-to recruiter for Power BI and Azure Data Platform roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. We are the global leaders in Microsoft recruitment.
May 01, 2024
Full time
Senior Power BI Developer - Windsor - 65,000 I am working with a leading financial services organisation who are looking for a Senior Power BI Developer to join their analytics function. In this role you will take responsibility for global reporting across various different business units and ensure stakeholders have the information they need to make data driven decisions. The organisation have invested heavily in its data platform which is hosted in Azure and you will have the opportunity to work with the Azure tech stack to further supplement your reporting expertise. You will work as part of a collaborative team of Data Engineers, Data Analysts and Data Scientists to enable to organisation to become truly data driven! As part of this role, you will be responsible for some of the following areas. Create custom visualisations using Power BI to deliver data to multiple business units Gather reporting requirements from stakeholders, translating into technical requirements before briefing the wider team Extract raw data from various data points before transforming ready for visualisations using both SQL and DAX This is a salaried role paying up to 65,000 per year depending on experience. There is also a company benefits packages which includes a company pension scheme, generous holiday allowance and many other benefits. This is a hybrid role based out of the organisations office in Windsor, where you will meet with the team once per week. To be successful in this role you will have. Strong SQL skills for data extraction and cleansing Experience using Power BI to create data visualisations Strong DAX experience Experience working within an Azure cloud environment would be beneficial This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! Nigel Frank International are the go-to recruiter for Power BI and Azure Data Platform roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. We are the global leaders in Microsoft recruitment.
Senior Power BI Developer - Windsor - 65,000 I am working with a leading financial services organisation who are looking for a Senior Power BI Developer to join their analytics function. In this role you will take responsibility for global reporting across various different business units and ensure stakeholders have the information they need to make data driven decisions. The organisation have invested heavily in its data platform which is hosted in Azure and you will have the opportunity to work with the Azure tech stack to further supplement your reporting expertise. You will work as part of a collaborative team of Data Engineers, Data Analysts and Data Scientists to enable to organisation to become truly data driven! As part of this role, you will be responsible for some of the following areas. Create custom visualisations using Power BI to deliver data to multiple business units Gather reporting requirements from stakeholders, translating into technical requirements before briefing the wider team Extract raw data from various data points before transforming ready for visualisations using both SQL and DAX This is a salaried role paying up to 65,000 per year depending on experience. There is also a company benefits packages which includes a company pension scheme, generous holiday allowance and many other benefits. This is a hybrid role based out of the organisations office in Windsor, where you will meet with the team once per week. To be successful in this role you will have. Strong SQL skills for data extraction and cleansing Experience using Power BI to create data visualisations Strong DAX experience Experience working within an Azure cloud environment would be beneficial This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! Nigel Frank International are the go-to recruiter for Power BI and Azure Data Platform roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. We are the global leaders in Microsoft recruitment.
May 01, 2024
Full time
Senior Power BI Developer - Windsor - 65,000 I am working with a leading financial services organisation who are looking for a Senior Power BI Developer to join their analytics function. In this role you will take responsibility for global reporting across various different business units and ensure stakeholders have the information they need to make data driven decisions. The organisation have invested heavily in its data platform which is hosted in Azure and you will have the opportunity to work with the Azure tech stack to further supplement your reporting expertise. You will work as part of a collaborative team of Data Engineers, Data Analysts and Data Scientists to enable to organisation to become truly data driven! As part of this role, you will be responsible for some of the following areas. Create custom visualisations using Power BI to deliver data to multiple business units Gather reporting requirements from stakeholders, translating into technical requirements before briefing the wider team Extract raw data from various data points before transforming ready for visualisations using both SQL and DAX This is a salaried role paying up to 65,000 per year depending on experience. There is also a company benefits packages which includes a company pension scheme, generous holiday allowance and many other benefits. This is a hybrid role based out of the organisations office in Windsor, where you will meet with the team once per week. To be successful in this role you will have. Strong SQL skills for data extraction and cleansing Experience using Power BI to create data visualisations Strong DAX experience Experience working within an Azure cloud environment would be beneficial This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! Nigel Frank International are the go-to recruiter for Power BI and Azure Data Platform roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. We are the global leaders in Microsoft recruitment.
Senior Power BI Developer - Windsor - 65,000 I am working with a leading financial services organisation who are looking for a Senior Power BI Developer to join their analytics function. In this role you will take responsibility for global reporting across various different business units and ensure stakeholders have the information they need to make data driven decisions. The organisation have invested heavily in its data platform which is hosted in Azure and you will have the opportunity to work with the Azure tech stack to further supplement your reporting expertise. You will work as part of a collaborative team of Data Engineers, Data Analysts and Data Scientists to enable to organisation to become truly data driven! As part of this role, you will be responsible for some of the following areas. Create custom visualisations using Power BI to deliver data to multiple business units Gather reporting requirements from stakeholders, translating into technical requirements before briefing the wider team Extract raw data from various data points before transforming ready for visualisations using both SQL and DAX This is a salaried role paying up to 65,000 per year depending on experience. There is also a company benefits packages which includes a company pension scheme, generous holiday allowance and many other benefits. This is a hybrid role based out of the organisations office in Windsor, where you will meet with the team once per week. To be successful in this role you will have. Strong SQL skills for data extraction and cleansing Experience using Power BI to create data visualisations Strong DAX experience Experience working within an Azure cloud environment would be beneficial This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! Nigel Frank International are the go-to recruiter for Power BI and Azure Data Platform roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. We are the global leaders in Microsoft recruitment.
May 01, 2024
Full time
Senior Power BI Developer - Windsor - 65,000 I am working with a leading financial services organisation who are looking for a Senior Power BI Developer to join their analytics function. In this role you will take responsibility for global reporting across various different business units and ensure stakeholders have the information they need to make data driven decisions. The organisation have invested heavily in its data platform which is hosted in Azure and you will have the opportunity to work with the Azure tech stack to further supplement your reporting expertise. You will work as part of a collaborative team of Data Engineers, Data Analysts and Data Scientists to enable to organisation to become truly data driven! As part of this role, you will be responsible for some of the following areas. Create custom visualisations using Power BI to deliver data to multiple business units Gather reporting requirements from stakeholders, translating into technical requirements before briefing the wider team Extract raw data from various data points before transforming ready for visualisations using both SQL and DAX This is a salaried role paying up to 65,000 per year depending on experience. There is also a company benefits packages which includes a company pension scheme, generous holiday allowance and many other benefits. This is a hybrid role based out of the organisations office in Windsor, where you will meet with the team once per week. To be successful in this role you will have. Strong SQL skills for data extraction and cleansing Experience using Power BI to create data visualisations Strong DAX experience Experience working within an Azure cloud environment would be beneficial This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! Nigel Frank International are the go-to recruiter for Power BI and Azure Data Platform roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. We are the global leaders in Microsoft recruitment.
Job Title: Cyber Security Programme Manager Location : London (Hybrid) Contract: End of year (Possibility of extension) Start Date: ASAP Client Description: Our client has chosen to do something incredible. There are totally transforming their business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. Job Description: We are seeking a highly skilled Cyber Security Programme Manager to join our team. The ideal candidate will be responsible for overseeing and managing various aspects of our cybersecurity initiatives, with a focus on program management, stakeholder engagement, and ensuring alignment with business requirements. Key Responsibilities: Project Management Activities: Implement project management best practices to ensure the successful delivery of cybersecurity initiatives. Establish and maintain necessary processes and frameworks to support project success, including risk management, scheduling, and resource allocation. Stakeholder Coordination: Coordinate requirements from the delivery team with stakeholders, ensuring clear communication and alignment of objectives. Conduct Quality Assurance (QA) on documentation already created to be delivered, ensuring accuracy and completeness. User Acceptance Testing (UAT): Oversee user acceptance testing processes, ensuring that cybersecurity solutions meet user requirements and expectations. Work closely with stakeholders to address any issues or concerns identified during UAT, ensuring timely resolution. Business Requirements Documentation: Collaborate with stakeholders to document business requirements. Work closely with metric owners, data owners, and information security domain Subject Matter Experts (SMEs) to define and validate required metrics for cybersecurity initiatives. Data Integration Support: Support the delivery of data integration into our data ocean, ensuring smooth and efficient processes. Collaborate with technical teams to ensure seamless integration and adherence to cybersecurity standards. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred. Proficiency in Agile project methodology, specifically Scrum. Along with hands-on experience using Atlassian tools such as JIRA and Confluence. Proven experience in cybersecurity program management, with a focus on business requirements documentation and stakeholder engagement. Strong understanding of cybersecurity principles, metrics, and best practices. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. Project management certification (e.g., PMP, PRINCE2) is a plus. Experience with user acceptance testing and data integration projects. Strong analytical and problem-solving skills, with the ability to identify and address issues proactively. If you are a motivated individual with a passion for cybersecurity and a track record of success in program management, we encourage you to apply. Join us in our mission to safeguard our organization against cyber threats and drive innovation in cybersecurity practices.
May 01, 2024
Contractor
Job Title: Cyber Security Programme Manager Location : London (Hybrid) Contract: End of year (Possibility of extension) Start Date: ASAP Client Description: Our client has chosen to do something incredible. There are totally transforming their business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. Job Description: We are seeking a highly skilled Cyber Security Programme Manager to join our team. The ideal candidate will be responsible for overseeing and managing various aspects of our cybersecurity initiatives, with a focus on program management, stakeholder engagement, and ensuring alignment with business requirements. Key Responsibilities: Project Management Activities: Implement project management best practices to ensure the successful delivery of cybersecurity initiatives. Establish and maintain necessary processes and frameworks to support project success, including risk management, scheduling, and resource allocation. Stakeholder Coordination: Coordinate requirements from the delivery team with stakeholders, ensuring clear communication and alignment of objectives. Conduct Quality Assurance (QA) on documentation already created to be delivered, ensuring accuracy and completeness. User Acceptance Testing (UAT): Oversee user acceptance testing processes, ensuring that cybersecurity solutions meet user requirements and expectations. Work closely with stakeholders to address any issues or concerns identified during UAT, ensuring timely resolution. Business Requirements Documentation: Collaborate with stakeholders to document business requirements. Work closely with metric owners, data owners, and information security domain Subject Matter Experts (SMEs) to define and validate required metrics for cybersecurity initiatives. Data Integration Support: Support the delivery of data integration into our data ocean, ensuring smooth and efficient processes. Collaborate with technical teams to ensure seamless integration and adherence to cybersecurity standards. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree preferred. Proficiency in Agile project methodology, specifically Scrum. Along with hands-on experience using Atlassian tools such as JIRA and Confluence. Proven experience in cybersecurity program management, with a focus on business requirements documentation and stakeholder engagement. Strong understanding of cybersecurity principles, metrics, and best practices. Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. Project management certification (e.g., PMP, PRINCE2) is a plus. Experience with user acceptance testing and data integration projects. Strong analytical and problem-solving skills, with the ability to identify and address issues proactively. If you are a motivated individual with a passion for cybersecurity and a track record of success in program management, we encourage you to apply. Join us in our mission to safeguard our organization against cyber threats and drive innovation in cybersecurity practices.
Senior Power BI Developer - Windsor - 65,000 I am working with a leading financial services organisation who are looking for a Senior Power BI Developer to join their analytics function. In this role you will take responsibility for global reporting across various different business units and ensure stakeholders have the information they need to make data driven decisions. The organisation have invested heavily in its data platform which is hosted in Azure and you will have the opportunity to work with the Azure tech stack to further supplement your reporting expertise. You will work as part of a collaborative team of Data Engineers, Data Analysts and Data Scientists to enable to organisation to become truly data driven! As part of this role, you will be responsible for some of the following areas. Create custom visualisations using Power BI to deliver data to multiple business units Gather reporting requirements from stakeholders, translating into technical requirements before briefing the wider team Extract raw data from various data points before transforming ready for visualisations using both SQL and DAX This is a salaried role paying up to 65,000 per year depending on experience. There is also a company benefits packages which includes a company pension scheme, generous holiday allowance and many other benefits. This is a hybrid role based out of the organisations office in Windsor, where you will meet with the team once per week. To be successful in this role you will have. Strong SQL skills for data extraction and cleansing Experience using Power BI to create data visualisations Strong DAX experience Experience working within an Azure cloud environment would be beneficial This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! Nigel Frank International are the go-to recruiter for Power BI and Azure Data Platform roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. We are the global leaders in Microsoft recruitment.
May 01, 2024
Full time
Senior Power BI Developer - Windsor - 65,000 I am working with a leading financial services organisation who are looking for a Senior Power BI Developer to join their analytics function. In this role you will take responsibility for global reporting across various different business units and ensure stakeholders have the information they need to make data driven decisions. The organisation have invested heavily in its data platform which is hosted in Azure and you will have the opportunity to work with the Azure tech stack to further supplement your reporting expertise. You will work as part of a collaborative team of Data Engineers, Data Analysts and Data Scientists to enable to organisation to become truly data driven! As part of this role, you will be responsible for some of the following areas. Create custom visualisations using Power BI to deliver data to multiple business units Gather reporting requirements from stakeholders, translating into technical requirements before briefing the wider team Extract raw data from various data points before transforming ready for visualisations using both SQL and DAX This is a salaried role paying up to 65,000 per year depending on experience. There is also a company benefits packages which includes a company pension scheme, generous holiday allowance and many other benefits. This is a hybrid role based out of the organisations office in Windsor, where you will meet with the team once per week. To be successful in this role you will have. Strong SQL skills for data extraction and cleansing Experience using Power BI to create data visualisations Strong DAX experience Experience working within an Azure cloud environment would be beneficial This is just a brief overview of the role. For the full information, simply apply to the role with your CV, and I will call you to discuss further. My client is looking to begin the interview process ASAP, so don't miss out, APPLY now! Nigel Frank International are the go-to recruiter for Power BI and Azure Data Platform roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. We are the global leaders in Microsoft recruitment.
The role has been a while in the making and now it is all systems go, well, once you have joined to take on this multi-multi-million-pound S4HANA SCM programme. You will be accountable for leading, developing and driving forward the overall product strategy for the SAP platform, that will shape their digital transformation creating the foundations of their digital transformation at a global level over the next decade. This role is a core SAP S4/HANA transformation lead role in the areas of Supply Chain Management and Logistics with a tight integration to Purchase to Pay P2P and Order to cash OTC process, you will have demonstrable knowledge of respective functional areas (business operating models, processes & products) This global multi-site organisation is looking for a Senior S4HANA SCM Consultant with supply chain experience to ensure every part of the process is moving smoothly. This new ERP System replacement is a huge investment for the business and needs you to come in with confidence to influence, articulate and consult at a high level. The scope and high-level design has been signed off and they are aware of the gaps, now is the time that your design, strategic and S4HANA SCM skills are needed to drive through the delivery while collaborating with their chosen SI. In order to hit the ground running, you will be comfortable working in a fast-paced, dynamic, and multi-site environment. SALARY - up to £110,000 LOCATION - Remote, occasional travel to their locations, a little more face-to-face interaction at project kick-off stage. PACKAGE - Car allowance of £8,400, pension, healthcare, bonus up to 20%. S4HANA SCM Consultant responsibilities: • Lead comprehensive assessments of the existing application landscape, evaluating its effectiveness, scalability, and alignment with business goals. • Identify opportunities for improvement and develop a roadmap for application modernisation. • Work with third party solutions providers, developers and to conduct technical configuration/customisation of solutions that meet business needs and provide a great user experience. • Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements and that Tech continuity plans are in place for all business-critical products. • Ensure data passing from upstream systems or providers (e.g. Success factors) or to downstream systems (e.g. Manhattan) through integrations is efficient, accurate and secure. This also includes building reporting capabilities that support both operational reporting as well as analytic reporting. • Establish metrics and KPIs to measure the success of SAP usage. Analyse data and insights to identify areas for continuous improvement and optimise the overall application landscape. If this sounds aligned please apply and I will give you a call to discuss the position in more detail. (url removed) We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
May 01, 2024
Full time
The role has been a while in the making and now it is all systems go, well, once you have joined to take on this multi-multi-million-pound S4HANA SCM programme. You will be accountable for leading, developing and driving forward the overall product strategy for the SAP platform, that will shape their digital transformation creating the foundations of their digital transformation at a global level over the next decade. This role is a core SAP S4/HANA transformation lead role in the areas of Supply Chain Management and Logistics with a tight integration to Purchase to Pay P2P and Order to cash OTC process, you will have demonstrable knowledge of respective functional areas (business operating models, processes & products) This global multi-site organisation is looking for a Senior S4HANA SCM Consultant with supply chain experience to ensure every part of the process is moving smoothly. This new ERP System replacement is a huge investment for the business and needs you to come in with confidence to influence, articulate and consult at a high level. The scope and high-level design has been signed off and they are aware of the gaps, now is the time that your design, strategic and S4HANA SCM skills are needed to drive through the delivery while collaborating with their chosen SI. In order to hit the ground running, you will be comfortable working in a fast-paced, dynamic, and multi-site environment. SALARY - up to £110,000 LOCATION - Remote, occasional travel to their locations, a little more face-to-face interaction at project kick-off stage. PACKAGE - Car allowance of £8,400, pension, healthcare, bonus up to 20%. S4HANA SCM Consultant responsibilities: • Lead comprehensive assessments of the existing application landscape, evaluating its effectiveness, scalability, and alignment with business goals. • Identify opportunities for improvement and develop a roadmap for application modernisation. • Work with third party solutions providers, developers and to conduct technical configuration/customisation of solutions that meet business needs and provide a great user experience. • Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements and that Tech continuity plans are in place for all business-critical products. • Ensure data passing from upstream systems or providers (e.g. Success factors) or to downstream systems (e.g. Manhattan) through integrations is efficient, accurate and secure. This also includes building reporting capabilities that support both operational reporting as well as analytic reporting. • Establish metrics and KPIs to measure the success of SAP usage. Analyse data and insights to identify areas for continuous improvement and optimise the overall application landscape. If this sounds aligned please apply and I will give you a call to discuss the position in more detail. (url removed) We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
2nd Line Desktop Support Engineer London (5 days on site) SC Level position - Start date ASAP pending Clearance. Up to 42,500 + shift allowance + benefits Concept IT is thrilled to announce an exciting opportunity to join our esteemed MSP partner as a seasoned 2nd Line Support Engineer/Desktop Support professional. We are seeking individuals with a wealth of software expertise, particularly in managing critical business systems within a dynamic front office setting. To be successful in this role you must have Market data applications experience. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. This position is on a shift pattern working between 06:30 - 19:00 (early, mid and late shifts). Key Responsibilities: Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience working in the finance industry, investment banking is highly advantageous Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment Experience using a help desk call management system Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 onwards Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable Software experience dealing with critical business systems with ideally exposure in investment banking If you are looking for a challenging role in a dynamic environment, please apply with your CV and cover letter.
May 01, 2024
Full time
2nd Line Desktop Support Engineer London (5 days on site) SC Level position - Start date ASAP pending Clearance. Up to 42,500 + shift allowance + benefits Concept IT is thrilled to announce an exciting opportunity to join our esteemed MSP partner as a seasoned 2nd Line Support Engineer/Desktop Support professional. We are seeking individuals with a wealth of software expertise, particularly in managing critical business systems within a dynamic front office setting. To be successful in this role you must have Market data applications experience. This role offers the chance to thrive in a bustling enterprise environment, where you'll be instrumental in ensuring adherence to SLA benchmarks and targets. Your commitment to delivering exceptional customer care and maintaining exemplary conduct will be paramount as you navigate through this fast-paced environment. This position is on a shift pattern working between 06:30 - 19:00 (early, mid and late shifts). Key Responsibilities: Level 3 type escalations for complex technical issues and root cause analysis. Effectively use and manage Service Now to handle and update calls. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Carry out incident and change activity delivering the productivity levels expected by Desktop Operations. Support colleagues by sharing knowledge and assisting them in the successful delivery of common objectives. Ability to work well under pressure and to tight timescales. Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process. Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's. Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for the organisation. Key Skills: Excellent communication and interpersonal skills Good negotiating skills An excellent understanding of ITIL Service Support, delivery disciplines, and methodologies Ability to work well under pressure and to tight timescales Excellent communication, interpersonal, and customer care skills Experience: Experience working in the finance industry, investment banking is highly advantageous Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team. Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation Broad understanding of financial markets Demonstrable experience of project management methodologies Experience in dealing with customers with tact and diplomacy using demonstrable interpersonal and communication skills Excellent experience of supporting operating systems and applications within a business environment Experience using a help desk call management system Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, and Exchange 2010 onwards Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable Software experience dealing with critical business systems with ideally exposure in investment banking If you are looking for a challenging role in a dynamic environment, please apply with your CV and cover letter.
Pure Resourcing Solutions Limited
Ipswich, Suffolk
Job: Service Desk Manager - IT Support - ITIL Location: Ipswich Salary: 45,000 - 50,000 I am working with a fantastic business in the Ipswich area to recruit a Service Desk Manager as part of their ongoing growth plans. This market leading business have gone from strength to strength in the last few years, showing excellent growth and high levels of profitability. This is a new position that has been created as part of ongoing growth, as this business continues to invest in their technology platform. Key skills include: - Previous Service Desk experience of a small team (3 - 5). - Strong Technical background, able to operate as point of escalation. - Service Delivery process design, ITIL beneficial. - Professional Development and Upskilling for team members. - O365 / Azure environment Support The succesful candidate will be self motivated, able to provide leadership to a small team, while keeping up with a fast paced, ever changing industry. For more information please apply ASAP.
May 01, 2024
Full time
Job: Service Desk Manager - IT Support - ITIL Location: Ipswich Salary: 45,000 - 50,000 I am working with a fantastic business in the Ipswich area to recruit a Service Desk Manager as part of their ongoing growth plans. This market leading business have gone from strength to strength in the last few years, showing excellent growth and high levels of profitability. This is a new position that has been created as part of ongoing growth, as this business continues to invest in their technology platform. Key skills include: - Previous Service Desk experience of a small team (3 - 5). - Strong Technical background, able to operate as point of escalation. - Service Delivery process design, ITIL beneficial. - Professional Development and Upskilling for team members. - O365 / Azure environment Support The succesful candidate will be self motivated, able to provide leadership to a small team, while keeping up with a fast paced, ever changing industry. For more information please apply ASAP.