About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
Jan 23, 2024
Full time
About us Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 15 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Role
As an IT Manager, you will be working in the Red Engine Technology team, managing the supply and support of infrastructure services and IT support to our UK and International Flight Club and Electric Shuffle venues and Head offices.
Our technology is pivotal to the success of the business. The role requires a positive, dedicated individual who will be a proud ambassador of the Red Engine, Flight Club and Electric Shuffle brands.
Reporting to the Head of IT, and working alongside the Technical Support Manager, Integration Manager, and our Technology partners, this is an exciting opportunity in a fast paced rapidly growing business.
An important part of our work is carried out in venue in a live social environment. This requires effective communication and social skills to manage and communicate with both technical and non-technical staff.
Key Responsibilities
Ensure the provision of day to day IT support to both Head Office and our Venue teams
Provide technical IT support for projects across the business
Prioritise, manage and delegate IT support desk tickets
Maintain the relationship with our IT and technology suppliers
Manage the procurement, configuration and installation of Infrastructure and IT equipment for new venues and office locations
Own the new starter and leaver process, managing hardware and software supply and provisioning
Work with our IT partners to ensure IT Security and disaster recovery best practices are implemented and maintained, minimising the risk to the business of IT failure or compromise
Install, maintain and troubleshoot software systems required to manage and monitor our environments, alongside our IT partners.
Skills and Qualifications
Essential
At least 3 years hands-on experience implementing, administering and supporting Windows Server 2016 - 2022 environments/ Active Directory / Microsoft 365 suite / Azure / SharePoint / Microsoft Teams in a 3rd line capacity.
At least 5 years experience supporting Windows and Mac end user devices, both deskside and remotely.
At least 3 years configuring switching, Firewalls and WiFi with a strong understanding of Internet Connectivity, VLANS, routing, DNS, DHCP and VPNs
Experience implenting and maintaining Cyber Security best practices, including MFA, Endpoint Protection and email security
Preferred
JIRA Administration and Ticket management
Experience of Macrium Site manager, and supporting Adobe Creative Suite, Sketchup, Vectorworks and other design packages.
Experience supporting Hospitality specific IT platforms such as Zonal, Fourth and Flow.
Values
To succeed, the role holder will demonstrate our values in everything they do:
Innovative: Our edge is our innovation – we stay one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering and fearless. Got an idea? Share it!
Passionate: We’re not like other workplaces – there’s no need to hold back here. We’re a full throttle, high energy, total commitment bunch, and we throw everything we’ve got into giving our customers the best time possible.
Warm: We’re all about people. A fundamental part of our customer's having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!
Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment and responsibility, from all of us.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
IT Support Analyst - Aylesbury Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known public transport organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly exciting time for the business, in the final stages of a separation from its parent organisation, insourcing Information Technology services. This is an excellent opportunity for a Service Desk Engineer or IT Support Analyst to progress their career, as earlier joiners in a newly formed IT Department, built on ITIL practices. You will have the opportunity to support many projects in the transformation of IT infrastructure, systems, service models etc; including full shift to cloud infrastructure (Elastic Computing), major WAN upgrade (SDWAN) and an extensive pipeline of projects/change to applications and systems across the breadth of the business. As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company. Role responsibilities: Provide technical IT support - covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc Support projects as required Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld Collaborate with 3rdparties when required, ensuring all problems are dealt with swiftly Receive and manage calls from internal staff via telephone, email and web portal when required Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary Required skills and experience: Previous experience working in as an IT support analyst / engineer or Service Desk Analyst / Engineer Experience supporting Microsoft Windows Server based Infrastructure Experience with Windows 10, Office 365 and Active Directory Citrix experience would be beneficial (basic level - shutting down sessions, assigning users etc), although not a requirement. Basic networking knowledge (DHCP, DNS, TCP/IP) Printer management and support Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Possess a positive can-do attitude and be able to communicate with users of all different technical levels Experience with Mobile Device Management (MDM) tools, Azure AD and SharePoint are desirable but not essential ITIL knowledge. Salary up to £35,000 The role offers excellent benefits, including free travel , 25 days leave (+bank holidays), and a top pension
May 01, 2024
Full time
IT Support Analyst - Aylesbury Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known public transport organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly exciting time for the business, in the final stages of a separation from its parent organisation, insourcing Information Technology services. This is an excellent opportunity for a Service Desk Engineer or IT Support Analyst to progress their career, as earlier joiners in a newly formed IT Department, built on ITIL practices. You will have the opportunity to support many projects in the transformation of IT infrastructure, systems, service models etc; including full shift to cloud infrastructure (Elastic Computing), major WAN upgrade (SDWAN) and an extensive pipeline of projects/change to applications and systems across the breadth of the business. As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company. Role responsibilities: Provide technical IT support - covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc Support projects as required Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld Collaborate with 3rdparties when required, ensuring all problems are dealt with swiftly Receive and manage calls from internal staff via telephone, email and web portal when required Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary Required skills and experience: Previous experience working in as an IT support analyst / engineer or Service Desk Analyst / Engineer Experience supporting Microsoft Windows Server based Infrastructure Experience with Windows 10, Office 365 and Active Directory Citrix experience would be beneficial (basic level - shutting down sessions, assigning users etc), although not a requirement. Basic networking knowledge (DHCP, DNS, TCP/IP) Printer management and support Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Possess a positive can-do attitude and be able to communicate with users of all different technical levels Experience with Mobile Device Management (MDM) tools, Azure AD and SharePoint are desirable but not essential ITIL knowledge. Salary up to £35,000 The role offers excellent benefits, including free travel , 25 days leave (+bank holidays), and a top pension
Your new company Hays Technology are recruiting a Cyber Security Consultant to join a large and expanding public sector organisation based in the Leeds area on a permanent basis. You will be based within the Cyber Security team and will play a critical role during a time of investment and transformation. Your new role In your new role, you will be responsible for providing subject expertise and support to the organisation's project teams on Security, drawing from a strong technical background in a range of IT disciplines, whilst developing, delivering, and embedding strategies and solutions to protect the organisation's systems, applications, and data. You will be establishing policies, practices, and tools that prevent unauthorised architectures and effective stakeholder engagement. You will also be promoting and ensuring that security is integrated into every phase of the projects and operations, from design through to testing, deployment, and delivery. You will be responsible for working with project stakeholders to identify security issues and risks with their project and develop mitigation plans ensuring decisions align with the security strategy and are documented, whilst supporting the Architecture team with developing security principles, policies, guidance, and rules. What you'll need to succeed Knowledge of the methods and standards for describing, analysing, and documenting an organisation's IT architecture e.g. TOGAF, CIS, NIST or ISO27000/27001 Knowledge of cloud concepts and common computer networking protocols, and knowledge of network security and cloud security methodologies Experience with a range of skills relevant to Cyber Security such as Operations, Architecture, Forensics, Software Development, System Administration (Windows and Linux), Incident Response, Cryptography, Compliance, System Integrations (API and Microservices), Testing, Endpoint security, Cloud Services, Data Management, Networking, End-User/Client devices, Identity and Access Management, Application Development, SDLCA wide range of technical knowledge in a variety of areas and appreciation of IT principles including regulatory, legislative, and industry practices Strong interpersonal skills and experience developing effective relationships with key stakeholders A CISSP, CISM or related cyber security qualification would be highly desirable What you'll get in return This exciting position is paying between 45,585 and 65,274 negotiable on experience and offers an excellent work life balance including: hybrid working, 42 days annual leave, 21.6% employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Full time
Your new company Hays Technology are recruiting a Cyber Security Consultant to join a large and expanding public sector organisation based in the Leeds area on a permanent basis. You will be based within the Cyber Security team and will play a critical role during a time of investment and transformation. Your new role In your new role, you will be responsible for providing subject expertise and support to the organisation's project teams on Security, drawing from a strong technical background in a range of IT disciplines, whilst developing, delivering, and embedding strategies and solutions to protect the organisation's systems, applications, and data. You will be establishing policies, practices, and tools that prevent unauthorised architectures and effective stakeholder engagement. You will also be promoting and ensuring that security is integrated into every phase of the projects and operations, from design through to testing, deployment, and delivery. You will be responsible for working with project stakeholders to identify security issues and risks with their project and develop mitigation plans ensuring decisions align with the security strategy and are documented, whilst supporting the Architecture team with developing security principles, policies, guidance, and rules. What you'll need to succeed Knowledge of the methods and standards for describing, analysing, and documenting an organisation's IT architecture e.g. TOGAF, CIS, NIST or ISO27000/27001 Knowledge of cloud concepts and common computer networking protocols, and knowledge of network security and cloud security methodologies Experience with a range of skills relevant to Cyber Security such as Operations, Architecture, Forensics, Software Development, System Administration (Windows and Linux), Incident Response, Cryptography, Compliance, System Integrations (API and Microservices), Testing, Endpoint security, Cloud Services, Data Management, Networking, End-User/Client devices, Identity and Access Management, Application Development, SDLCA wide range of technical knowledge in a variety of areas and appreciation of IT principles including regulatory, legislative, and industry practices Strong interpersonal skills and experience developing effective relationships with key stakeholders A CISSP, CISM or related cyber security qualification would be highly desirable What you'll get in return This exciting position is paying between 45,585 and 65,274 negotiable on experience and offers an excellent work life balance including: hybrid working, 42 days annual leave, 21.6% employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Due to the nature of the work, candidates must be UK Nationals to allow for security vetting (UKSV) if not already gained. Due to sustained growth and expansion, my client is expanding their IT team and looking for a talented Systems Administrator to join their existing, dynamic IT department. Based in Lincoln with excellent acess to transport links, the sucessful candidate will be predominantly site based. Responsibilities: Install, configure, and maintain operating systems and software applications across the organisation's IT infrastructure. Monitor system performance and troubleshoot issues proactively to ensure optimal operation and minimise downtime. Administer user accounts, permissions, and access rights across various platforms and applications. Implement and maintain security measures to protect systems, data, and network infrastructure from unauthorised access and cyber threats. Manage backups and disaster recovery procedures to safeguard critical data and ensure business continuity. Plan and execute system upgrades, patches, and updates to keep systems current and secure. Collaborate with IT teams and stakeholders to assess technology needs and recommend solutions that align with organisational objectives. Provide technical support and guidance to junior members of the IT Dept and end-users, resolving hardware and software issues in a timely manner. Document system configurations, procedures, and troubleshooting steps to maintain accurate records and facilitate knowledge sharing. Staying up to date of emerging technologies and industry trends to continually enhance system performance and security posture. Skills & Qualifications: Exceptional communication skills, both written and verbal, enabling clear articulation of technical concepts and effective collaboration with team members and stakeholders. Possesses strong analytical and research abilities, enabling systematic problem-solving and the ability to delve into complex issues to find effective solutions. Demonstrates the capacity to work autonomously or as part of a cohesive team, adeptly managing multiple tasks with varying priorities while ensuring timely completion of all responsibilities. Proficient understanding of cybersecurity principles, encompassing endpoint protection, least privilege (JEA), and event logging, ensuring the implementation of robust security measures to safeguard organisational assets. Hands-on experience with a range of operating systems including Windows Server 2019+, Windows 10/11, Ubuntu 20+, as well as virtualization platforms such as VMware vCenter and Horizon, ensuring comprehensive system management across diverse environments. • In-depth knowledge of networking fundamentals, including VLANs, BGP routing, and TCP/IP networks, facilitating efficient network configuration and troubleshooting. Proven expertise in backup and disaster recovery strategies, ensuring the integrity and availability of critical data and systems in the event of unforeseen disruptions. Familiarity with physical hardware components, including servers and NAS/SAN storage systems, enabling effective management and maintenance of infrastructure resources. Experience in navigating compliance requirements such as Cyber Essential Plus, CIS Controls, NIST 800-53, and ISO 27001, ensuring adherence to industry standards and regulatory frameworks to uphold organizational security and governance standards. Proficiency in advanced Microsoft 365 administration, encompassing setup, configuration, and management of cloud-based services such as Exchange Online, SharePoint Online, Teams, and Intune, optimizing productivity and collaboration within the organization while ensuring data security and compliance. Requires minimum of 3+ years of experience in a similar role, or evidence of competency. On top of a competitive salary, you will receive a generous benefits package including life assurance, private medical, company sick pay and salary sacrifice for electric cars.
May 01, 2024
Full time
Due to the nature of the work, candidates must be UK Nationals to allow for security vetting (UKSV) if not already gained. Due to sustained growth and expansion, my client is expanding their IT team and looking for a talented Systems Administrator to join their existing, dynamic IT department. Based in Lincoln with excellent acess to transport links, the sucessful candidate will be predominantly site based. Responsibilities: Install, configure, and maintain operating systems and software applications across the organisation's IT infrastructure. Monitor system performance and troubleshoot issues proactively to ensure optimal operation and minimise downtime. Administer user accounts, permissions, and access rights across various platforms and applications. Implement and maintain security measures to protect systems, data, and network infrastructure from unauthorised access and cyber threats. Manage backups and disaster recovery procedures to safeguard critical data and ensure business continuity. Plan and execute system upgrades, patches, and updates to keep systems current and secure. Collaborate with IT teams and stakeholders to assess technology needs and recommend solutions that align with organisational objectives. Provide technical support and guidance to junior members of the IT Dept and end-users, resolving hardware and software issues in a timely manner. Document system configurations, procedures, and troubleshooting steps to maintain accurate records and facilitate knowledge sharing. Staying up to date of emerging technologies and industry trends to continually enhance system performance and security posture. Skills & Qualifications: Exceptional communication skills, both written and verbal, enabling clear articulation of technical concepts and effective collaboration with team members and stakeholders. Possesses strong analytical and research abilities, enabling systematic problem-solving and the ability to delve into complex issues to find effective solutions. Demonstrates the capacity to work autonomously or as part of a cohesive team, adeptly managing multiple tasks with varying priorities while ensuring timely completion of all responsibilities. Proficient understanding of cybersecurity principles, encompassing endpoint protection, least privilege (JEA), and event logging, ensuring the implementation of robust security measures to safeguard organisational assets. Hands-on experience with a range of operating systems including Windows Server 2019+, Windows 10/11, Ubuntu 20+, as well as virtualization platforms such as VMware vCenter and Horizon, ensuring comprehensive system management across diverse environments. • In-depth knowledge of networking fundamentals, including VLANs, BGP routing, and TCP/IP networks, facilitating efficient network configuration and troubleshooting. Proven expertise in backup and disaster recovery strategies, ensuring the integrity and availability of critical data and systems in the event of unforeseen disruptions. Familiarity with physical hardware components, including servers and NAS/SAN storage systems, enabling effective management and maintenance of infrastructure resources. Experience in navigating compliance requirements such as Cyber Essential Plus, CIS Controls, NIST 800-53, and ISO 27001, ensuring adherence to industry standards and regulatory frameworks to uphold organizational security and governance standards. Proficiency in advanced Microsoft 365 administration, encompassing setup, configuration, and management of cloud-based services such as Exchange Online, SharePoint Online, Teams, and Intune, optimizing productivity and collaboration within the organization while ensuring data security and compliance. Requires minimum of 3+ years of experience in a similar role, or evidence of competency. On top of a competitive salary, you will receive a generous benefits package including life assurance, private medical, company sick pay and salary sacrifice for electric cars.
Job Title: 2nd Line IT Support Engineer Client Overview: I am recruiting a 2nd Line IT Support Engineer for a key client of mine, they want someone to be able to contribute significantly to delivering exceptional technical services to their external customers. Our client is a leader in providing innovative IT solutions and is committed to offering top-notch customer service. If you're passionate about technology, possess strong problem-solving skills, and thrive in a fast-paced environment, this opportunity is perfect for you. Role Description: As a 2nd Line IT Support Engineer, you will play a vital role in ensuring our client's external customers receive prompt and effective technical support. You will collaborate closely with clients to understand their unique needs and deliver customised solutions to enhance their IT infrastructure and operations. Key Responsibilities: Provide timely and professional responses to customer inquiries. Diagnose and resolve technical issues related to hardware and software. Perform system upgrades, installations, and configurations according to client requirements. Work closely with 1st line support to escalate and resolve complex technical issues. Offer training and guidance to clients on utilising IT systems efficiently. Maintain detailed documentation of support activities, solutions, and best practices. Requirements: Experience with Windows 10 and Windows 11 Proficiency in Microsoft 365 suite, including Exchange Online, SharePoint Online, and Teams administration. Understanding of PowerShell scripting - desirable Experience with Windows Server 2016, 2019, and newer versions. Familiarity with Microsoft Intune for mobile device management and endpoint security. Knowledge of Microsoft Azure services and administration. Experience in SharePoint administration. Ability to work with cloud-based technologies and implement best practices for scalability, security, and performance. Excellent problem-solving skills and the ability to analyse complex technical issues. Strong communication skills to interact effectively with clients and internal teams. Desirable - Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, or similar credentials are highly desirable. Benefits: Competitive compensation based on skills and experience. Opportunities for professional growth and career advancement. Flexible work arrangements and a supportive work environment. Comprehensive health and wellness benefits. Engaging projects and exposure to cutting-edge technologies. How to Apply: If you are enthusiastic about taking on this exciting role and making a meaningful impact, please apply using the button below.
May 01, 2024
Full time
Job Title: 2nd Line IT Support Engineer Client Overview: I am recruiting a 2nd Line IT Support Engineer for a key client of mine, they want someone to be able to contribute significantly to delivering exceptional technical services to their external customers. Our client is a leader in providing innovative IT solutions and is committed to offering top-notch customer service. If you're passionate about technology, possess strong problem-solving skills, and thrive in a fast-paced environment, this opportunity is perfect for you. Role Description: As a 2nd Line IT Support Engineer, you will play a vital role in ensuring our client's external customers receive prompt and effective technical support. You will collaborate closely with clients to understand their unique needs and deliver customised solutions to enhance their IT infrastructure and operations. Key Responsibilities: Provide timely and professional responses to customer inquiries. Diagnose and resolve technical issues related to hardware and software. Perform system upgrades, installations, and configurations according to client requirements. Work closely with 1st line support to escalate and resolve complex technical issues. Offer training and guidance to clients on utilising IT systems efficiently. Maintain detailed documentation of support activities, solutions, and best practices. Requirements: Experience with Windows 10 and Windows 11 Proficiency in Microsoft 365 suite, including Exchange Online, SharePoint Online, and Teams administration. Understanding of PowerShell scripting - desirable Experience with Windows Server 2016, 2019, and newer versions. Familiarity with Microsoft Intune for mobile device management and endpoint security. Knowledge of Microsoft Azure services and administration. Experience in SharePoint administration. Ability to work with cloud-based technologies and implement best practices for scalability, security, and performance. Excellent problem-solving skills and the ability to analyse complex technical issues. Strong communication skills to interact effectively with clients and internal teams. Desirable - Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, or similar credentials are highly desirable. Benefits: Competitive compensation based on skills and experience. Opportunities for professional growth and career advancement. Flexible work arrangements and a supportive work environment. Comprehensive health and wellness benefits. Engaging projects and exposure to cutting-edge technologies. How to Apply: If you are enthusiastic about taking on this exciting role and making a meaningful impact, please apply using the button below.
Role: Technical Services Analyst (2nd line Infrastructure) Location: Luton (with option to work 3 days from home after probation) Salary: 38,000 - 42,000 + a comprehensive range of Employee Benefits Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills in VMWare and / or M365. Why Apply: This role joins a busy, friendly team providing infrastructure support across large estate of 3000 Users. The Role: To respond to tickets, investigate, diagnose and resolve infrastructure alerts and issues around M365, Exchange online and Citrix related queries. Support sys admin projects, including Exchange online, M365, SCCM, Intune etc. Provide excellent customer service to all Users of the service. Create and maintain relevant technical documentation and knowledge articles. The successful candidate will be able to demonstrate: Essential: 2+ years' 2nd line infrastructure / Windows server support and admin experience in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre / Endpoint Manager, Intune. Active Directory admin. Exceptional customer service skills. Strong written and verbal communication skills. Eagerness to learn any new technologies. Great team player experience Desirable skills include: VMWare Monitoring tools Mobile device management
May 01, 2024
Full time
Role: Technical Services Analyst (2nd line Infrastructure) Location: Luton (with option to work 3 days from home after probation) Salary: 38,000 - 42,000 + a comprehensive range of Employee Benefits Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills in VMWare and / or M365. Why Apply: This role joins a busy, friendly team providing infrastructure support across large estate of 3000 Users. The Role: To respond to tickets, investigate, diagnose and resolve infrastructure alerts and issues around M365, Exchange online and Citrix related queries. Support sys admin projects, including Exchange online, M365, SCCM, Intune etc. Provide excellent customer service to all Users of the service. Create and maintain relevant technical documentation and knowledge articles. The successful candidate will be able to demonstrate: Essential: 2+ years' 2nd line infrastructure / Windows server support and admin experience in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre / Endpoint Manager, Intune. Active Directory admin. Exceptional customer service skills. Strong written and verbal communication skills. Eagerness to learn any new technologies. Great team player experience Desirable skills include: VMWare Monitoring tools Mobile device management
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 01, 2024
Full time
Infrastructure Specialist Akkodis are currently working in partnership with a leading professional services provider to recruit an Infrastructure Specialist to join their global IT team. The Role As an Infrastructure Specialist you will work within the infrastructure team and help develop, maintain and support a global IT Infrastructure supporting 9,000+ staff across 100+ locations. As an Infrastructure Specialist you will have the opportunity to proactively improve, optimise, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily. The Responsibilities Monitor, support and maintain the global on-premise and cloud infrastructures. Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment. Develop, manage, and implement infrastructure projects to deliver business wide initiatives. Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring. Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues. Manage the security and integrity of data and IT systems. Educating staff on good working practices. Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment. Take ownership to ensure that all work and changes are performed in such a way as to minimise all disruption to existing business use. Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed. Work with the Global IT team and collaborate on any global initiatives and rollouts. Manage the technical aspects of office moves and changes. Testing and rolling out updates to software with a particular emphasis on security updates. Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested. The Requirements Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc). Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies. Comprehensive Experience with VMWare, vCentre, & ESXi. Good understanding of Storage, SAN, NAS & Backup Technologies. All round IT infrastructure specialist with at extensive hands-on experience. If you are looking for an exciting new challenge to join a leading global service provider, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Infrastructure Security Engineer Glasgow Morgan Stanley is looking for an Infrastructure Security Engineer to join their Enterprise Security Platform (ESP) team. The mission of the Enterprise Security Platform team is to implement the Firm's Cybersecurity Strategy by architecting, engineering, deploying and operating technical security controls and capabilities for the Enterprise. This is achieved by continued focus on architectural rigor, automation, Agile delivery and adoption of ESP's control implementations by our users and partners. The Endpoint Security Team design, engineer and operate solutions that protect Desktops, Laptops, Servers and Cloud resources from malicious internal and external threats by providing additional preventative, detective and hardening controls and by enabling real-time endpoint detection and response capabilities. Further expanding our controls to Cloud platforms has presented an opportunity to join a growing team implementing key security controls for the firm. About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. We advise, originate, trade, manage and distribute capital for governments, institutions, and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We provide you a superior foundation for building a professional career where you can learn, achieve, and grow. What will you be doing? • You will have strong Windows Infrastructure/Security knowledge and experience working in enterprise on-prem and cloud environments. • You will be part of a Global cross-disciplined Agile Team working towards enhancing the firm's endpoint security controls using DevOps and SRE practices. • You will have strong analytical and problem-solving abilities, coupled with excellent development, communication, and organizational skills. • You will be responsible for continuously improving the quality of our technology solutions, through a range of methods including peer review, retrospectives and refactoring as required. What we're looking for: • Hands-on Enterprise information technology experience. • Strong knowledge of Windows Endpoint Internals and Automation in environments of 50,000+ Endpoints. • Experience in Design/Engineering/Architecting new solutions from Proof of Concept to Production. • Strong Windows Operating System troubleshooting skills. • Strong skills in automation and SRE/DevOps principles. • Competency with a scripting language such as PowerShell, Python etc. • Ability to troubleshoot complex Windows environments. • Have an interest to learn/work with cybersecurity technologies. Skills that will help you in the role: • Experience with Windows Defender Advanced Threat Protection/Defender for Endpoint and the latest Microsoft E5 security product set. • Experience with Defender for Cloud Apps. • Experience with Disk Encryption and Hardening Operating Systems. • Experience with Splunk, SCCM/Intune. • Experience working in a DevOps/SRE aligned team. • Experience of platform design, build and deployment, with a focus on continual service improvement. • Experience of working in an Agile environment. • Experience of Unix and MacOS sysadmin a benefit Where will you be working? This role is located at our Glasgow office based on Waterloo Street in the city center. This location has a wellness center, including gym and shower/changing facilities, GP, Prayer room, Canteen and onsite Starbucks. Flexible work statement: Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Equal opportunities statement: Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
May 01, 2024
Full time
Infrastructure Security Engineer Glasgow Morgan Stanley is looking for an Infrastructure Security Engineer to join their Enterprise Security Platform (ESP) team. The mission of the Enterprise Security Platform team is to implement the Firm's Cybersecurity Strategy by architecting, engineering, deploying and operating technical security controls and capabilities for the Enterprise. This is achieved by continued focus on architectural rigor, automation, Agile delivery and adoption of ESP's control implementations by our users and partners. The Endpoint Security Team design, engineer and operate solutions that protect Desktops, Laptops, Servers and Cloud resources from malicious internal and external threats by providing additional preventative, detective and hardening controls and by enabling real-time endpoint detection and response capabilities. Further expanding our controls to Cloud platforms has presented an opportunity to join a growing team implementing key security controls for the firm. About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. We advise, originate, trade, manage and distribute capital for governments, institutions, and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We provide you a superior foundation for building a professional career where you can learn, achieve, and grow. What will you be doing? • You will have strong Windows Infrastructure/Security knowledge and experience working in enterprise on-prem and cloud environments. • You will be part of a Global cross-disciplined Agile Team working towards enhancing the firm's endpoint security controls using DevOps and SRE practices. • You will have strong analytical and problem-solving abilities, coupled with excellent development, communication, and organizational skills. • You will be responsible for continuously improving the quality of our technology solutions, through a range of methods including peer review, retrospectives and refactoring as required. What we're looking for: • Hands-on Enterprise information technology experience. • Strong knowledge of Windows Endpoint Internals and Automation in environments of 50,000+ Endpoints. • Experience in Design/Engineering/Architecting new solutions from Proof of Concept to Production. • Strong Windows Operating System troubleshooting skills. • Strong skills in automation and SRE/DevOps principles. • Competency with a scripting language such as PowerShell, Python etc. • Ability to troubleshoot complex Windows environments. • Have an interest to learn/work with cybersecurity technologies. Skills that will help you in the role: • Experience with Windows Defender Advanced Threat Protection/Defender for Endpoint and the latest Microsoft E5 security product set. • Experience with Defender for Cloud Apps. • Experience with Disk Encryption and Hardening Operating Systems. • Experience with Splunk, SCCM/Intune. • Experience working in a DevOps/SRE aligned team. • Experience of platform design, build and deployment, with a focus on continual service improvement. • Experience of working in an Agile environment. • Experience of Unix and MacOS sysadmin a benefit Where will you be working? This role is located at our Glasgow office based on Waterloo Street in the city center. This location has a wellness center, including gym and shower/changing facilities, GP, Prayer room, Canteen and onsite Starbucks. Flexible work statement: Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Equal opportunities statement: Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Our client is looking to recruit an experienced Senior Cloud and Server Technician to join their hugely successful growing team. You will have proven experience supporting Microsoft Networks and Microsoft Cloud Services. You will enjoy working in IT and working for a company with great career development opportunities. Package: Salary of £32k - £44k per annum depending on experience (plus an on-call allowance). A remote role with occasional visits to Penryn office Also working at customer premises so will need to live a commutable distance to be considered for the role. All equipment provided to perform duties. 25 days holiday plus Bank holidays Discretionary annual bonus of up to 10% of salary Excellent pension scheme Health and dental insurance / support Training and development support Many other great perks Responsibilities: Supporting Microsoft Networks and Microsoft Cloud Services. Technical support and project work covering a wide range of products and services. Microsoft Server Operating Systems & Windows Desktop Microsoft 365 and Azure Active Directory Work towards gaining the Microsoft Certified: Enterprise Administrator Expert Certification. Requirements: Minimum 3 years' experience suppporting Microsoft Networks and Microsoft Cloud Services Microsoft 365 and Azure Active Directory Experience working with Firewalls and TCP/IP Networking Virtualisation - Hyper-V Use of common backup and disaster recovery software Switching and WiFi Other valuable skills include IP Telephony / SIP / 3CX / Microsoft Teams Direct Routing Valid UK Driving License. Strong communications skills are key and an ability to talk with customers at all levels with a good clear and friendly telephone manner. Reliable and able to work both with and without guidance. Able to explain issues and deal with customers with varying technical skills. Flexible and willing to learn new skills and share knowledge and mentor other technicians. Training provided and requirement to follow the Microsoft MCP Syllabus and complete at least 1 MCP Exam per year, and the client will cover the cost of the exams and training material. Desirable: Endpoint Security including EDR / MDR / Zero Trust Microsoft Endpoint Manager and Policies (Intune) Microsoft Azure Infrastructure & Networking Dell SANs and Storage Hyper-V Clustering Sonicwall / Unifi / Meraki / HP Aruba DNS Filter / Sentinel One / KnowBe4 / Carbon Black / Application Whitelisting PSA and RMM Software Tools For full details please submit CV. JBRP1_UKTJ
May 01, 2024
Full time
Our client is looking to recruit an experienced Senior Cloud and Server Technician to join their hugely successful growing team. You will have proven experience supporting Microsoft Networks and Microsoft Cloud Services. You will enjoy working in IT and working for a company with great career development opportunities. Package: Salary of £32k - £44k per annum depending on experience (plus an on-call allowance). A remote role with occasional visits to Penryn office Also working at customer premises so will need to live a commutable distance to be considered for the role. All equipment provided to perform duties. 25 days holiday plus Bank holidays Discretionary annual bonus of up to 10% of salary Excellent pension scheme Health and dental insurance / support Training and development support Many other great perks Responsibilities: Supporting Microsoft Networks and Microsoft Cloud Services. Technical support and project work covering a wide range of products and services. Microsoft Server Operating Systems & Windows Desktop Microsoft 365 and Azure Active Directory Work towards gaining the Microsoft Certified: Enterprise Administrator Expert Certification. Requirements: Minimum 3 years' experience suppporting Microsoft Networks and Microsoft Cloud Services Microsoft 365 and Azure Active Directory Experience working with Firewalls and TCP/IP Networking Virtualisation - Hyper-V Use of common backup and disaster recovery software Switching and WiFi Other valuable skills include IP Telephony / SIP / 3CX / Microsoft Teams Direct Routing Valid UK Driving License. Strong communications skills are key and an ability to talk with customers at all levels with a good clear and friendly telephone manner. Reliable and able to work both with and without guidance. Able to explain issues and deal with customers with varying technical skills. Flexible and willing to learn new skills and share knowledge and mentor other technicians. Training provided and requirement to follow the Microsoft MCP Syllabus and complete at least 1 MCP Exam per year, and the client will cover the cost of the exams and training material. Desirable: Endpoint Security including EDR / MDR / Zero Trust Microsoft Endpoint Manager and Policies (Intune) Microsoft Azure Infrastructure & Networking Dell SANs and Storage Hyper-V Clustering Sonicwall / Unifi / Meraki / HP Aruba DNS Filter / Sentinel One / KnowBe4 / Carbon Black / Application Whitelisting PSA and RMM Software Tools For full details please submit CV. JBRP1_UKTJ
Position: IT Infrastructure Engineer Location: Telford Job Purpose: Our client is recruiting for an IT Infrastructure Engineer to join their team in Telford. In this role, you will play a pivotal part in maintaining and enhancing their LANs and WAN infrastructure. Additionally, you will contribute to various infrastructure and desktop projects, in line with continuous improvement initiatives. Collaboration with teams across Supply Chain, Manufacturing, Sales, Distribution, and Finance will be key to supporting daily operations. Moreover, you will champion cyber-security awareness and promote the secure and efficient use of ICT systems. There is an element of on-call with this role - approx. 1 week in 8. Calls are infrequent and an allowance is paid for this. Key Experiences and Skills Required: Proficiency in Microsoft Server and Azure administration. Experience with Hyper-V standalone and cluster virtualization. Familiarity with Storage Area Networks (SANs) such as Dell EqualLogic and SC Series. Knowledge of backup solutions like Quest Rapid Recovery and Druva. Competence in endpoint security and response (e.g., Crowdstrike) and Mobile Device Management. Strong grasp of Microsoft Active Directory, group policy administration, PowerShell scripting, and TCP/IP networking. Understanding of E-Mail Security (e.g., Mimecast) and MS Office 365 configuration/administration. Cybersecurity awareness and incident response expertise. Experience in disaster recovery testing, user training, and technical documentation creation. Familiarity with Manufacturing, Sales & Distribution operations. Clear and accurate communication skills, both written and verbal. Possession of a Full Driving License. About the role This person will maintain & support the infrastructure, including WAN Firewalls, LANs, and remote access services. Oversee support of servers, Hyper-V virtual server environment, Storage Area Network, and backup environment. Manage Microsoft Exchange, Microsoft 365, and Azure environments. Collaborate with third-party contractors/consultancies for infrastructure-related tasks. Support the ICT Helpdesk function, ensuring user requests are resolved within agreed service levels. Conduct root cause analysis of Helpdesk requests and identify opportunities for improvement. Undertake additional tasks/projects as required. If you are a proactive and results-focused individual with a passion for IT infrastructure and support, we invite you to apply for this exciting opportunity. There's a great career path on offer including the opportunity to progress into some of the key fields of growth such as Cyber security and Cloud Engineering. Interested? Send your CV Now!
May 01, 2024
Full time
Position: IT Infrastructure Engineer Location: Telford Job Purpose: Our client is recruiting for an IT Infrastructure Engineer to join their team in Telford. In this role, you will play a pivotal part in maintaining and enhancing their LANs and WAN infrastructure. Additionally, you will contribute to various infrastructure and desktop projects, in line with continuous improvement initiatives. Collaboration with teams across Supply Chain, Manufacturing, Sales, Distribution, and Finance will be key to supporting daily operations. Moreover, you will champion cyber-security awareness and promote the secure and efficient use of ICT systems. There is an element of on-call with this role - approx. 1 week in 8. Calls are infrequent and an allowance is paid for this. Key Experiences and Skills Required: Proficiency in Microsoft Server and Azure administration. Experience with Hyper-V standalone and cluster virtualization. Familiarity with Storage Area Networks (SANs) such as Dell EqualLogic and SC Series. Knowledge of backup solutions like Quest Rapid Recovery and Druva. Competence in endpoint security and response (e.g., Crowdstrike) and Mobile Device Management. Strong grasp of Microsoft Active Directory, group policy administration, PowerShell scripting, and TCP/IP networking. Understanding of E-Mail Security (e.g., Mimecast) and MS Office 365 configuration/administration. Cybersecurity awareness and incident response expertise. Experience in disaster recovery testing, user training, and technical documentation creation. Familiarity with Manufacturing, Sales & Distribution operations. Clear and accurate communication skills, both written and verbal. Possession of a Full Driving License. About the role This person will maintain & support the infrastructure, including WAN Firewalls, LANs, and remote access services. Oversee support of servers, Hyper-V virtual server environment, Storage Area Network, and backup environment. Manage Microsoft Exchange, Microsoft 365, and Azure environments. Collaborate with third-party contractors/consultancies for infrastructure-related tasks. Support the ICT Helpdesk function, ensuring user requests are resolved within agreed service levels. Conduct root cause analysis of Helpdesk requests and identify opportunities for improvement. Undertake additional tasks/projects as required. If you are a proactive and results-focused individual with a passion for IT infrastructure and support, we invite you to apply for this exciting opportunity. There's a great career path on offer including the opportunity to progress into some of the key fields of growth such as Cyber security and Cloud Engineering. Interested? Send your CV Now!
Your new company Hays Technology are recruiting a Cyber Security Consultant to join a large and expanding public sector organisation based in the Leeds area on a permanent basis. You will be based within the Cyber Security team and will play a critical role during a time of investment and transformation. Your new role In your new role, you will be responsible for providing subject expertise and support to the organisation's project teams on Security, drawing from a strong technical background in a range of IT disciplines, whilst developing, delivering, and embedding strategies and solutions to protect the organisation's systems, applications, and data. You will be establishing policies, practices, and tools that prevent unauthorised architectures and effective stakeholder engagement. You will also be promoting and ensuring that security is integrated into every phase of the projects and operations, from design through to testing, deployment, and delivery. You will be responsible for working with project stakeholders to identify security issues and risks with their project and develop mitigation plans ensuring decisions align with the security strategy and are documented, whilst supporting the Architecture team with developing security principles, policies, guidance, and rules. What you'll need to succeed Knowledge of the methods and standards for describing, analysing, and documenting an organisation's IT architecture e.g. TOGAF, CIS, NIST or ISO27000/27001 Knowledge of cloud concepts and common computer networking protocols, and knowledge of network security and cloud security methodologies Experience with a range of skills relevant to Cyber Security such as Operations, Architecture, Forensics, Software Development, System Administration (Windows and Linux), Incident Response, Cryptography, Compliance, System Integrations (API and Microservices), Testing, Endpoint security, Cloud Services, Data Management, Networking, End-User/Client devices, Identity and Access Management, Application Development, SDLCA wide range of technical knowledge in a variety of areas and appreciation of IT principles including regulatory, legislative, and industry practices Strong interpersonal skills and experience developing effective relationships with key stakeholders A CISSP, CISM or related cyber security qualification would be highly desirable What you'll get in return This exciting position is paying between £45,585 and £65,274 negotiable on experience and offers an excellent work life balance including: hybrid working, 42 days annual leave, 21.6% employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company Hays Technology are recruiting a Cyber Security Consultant to join a large and expanding public sector organisation based in the Leeds area on a permanent basis. You will be based within the Cyber Security team and will play a critical role during a time of investment and transformation. Your new role In your new role, you will be responsible for providing subject expertise and support to the organisation's project teams on Security, drawing from a strong technical background in a range of IT disciplines, whilst developing, delivering, and embedding strategies and solutions to protect the organisation's systems, applications, and data. You will be establishing policies, practices, and tools that prevent unauthorised architectures and effective stakeholder engagement. You will also be promoting and ensuring that security is integrated into every phase of the projects and operations, from design through to testing, deployment, and delivery. You will be responsible for working with project stakeholders to identify security issues and risks with their project and develop mitigation plans ensuring decisions align with the security strategy and are documented, whilst supporting the Architecture team with developing security principles, policies, guidance, and rules. What you'll need to succeed Knowledge of the methods and standards for describing, analysing, and documenting an organisation's IT architecture e.g. TOGAF, CIS, NIST or ISO27000/27001 Knowledge of cloud concepts and common computer networking protocols, and knowledge of network security and cloud security methodologies Experience with a range of skills relevant to Cyber Security such as Operations, Architecture, Forensics, Software Development, System Administration (Windows and Linux), Incident Response, Cryptography, Compliance, System Integrations (API and Microservices), Testing, Endpoint security, Cloud Services, Data Management, Networking, End-User/Client devices, Identity and Access Management, Application Development, SDLCA wide range of technical knowledge in a variety of areas and appreciation of IT principles including regulatory, legislative, and industry practices Strong interpersonal skills and experience developing effective relationships with key stakeholders A CISSP, CISM or related cyber security qualification would be highly desirable What you'll get in return This exciting position is paying between £45,585 and £65,274 negotiable on experience and offers an excellent work life balance including: hybrid working, 42 days annual leave, 21.6% employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Cloud Engineer, Systems Engineer, 365, Azure, COR5714 An exciting opportunity has arisen for a skilled and experienced Cloud Engineer / Systems Engineer to join an established manufacturing & distribution company; within the scientific sector. The successful Cloud Engineer / Systems Engineer collaborate with the wider IT department, including Networks, OC & systems, in-order to support global cloud services. The Company The Cloud Engineer will join a global organisation within the scientific manufacturing industry who are dominating their field. They are experts in the design and manufacture of innovative products, used in the application of manufacturing and research activities! They are the gold standard in their field worldwide and have 15 facilities across the world in 10 countries - thought still manage to adopt a family feel! The Cloud Engineer / Systems Engineer will have the opportunity to work on a hybrid basis, coming into the office 3 days per week after the successful completion of a probationary & training period. Benefits Private healthcare & dental Income protection Discretionary bonus What's required To be successful within this position, the Cloud Engineer / Systems Engineer will have the following skills: Proven commercial experience within a similar Enterprise-level Systems Admin / Engineering role, including prior commercial experience designing, deploying and managing enterprise-level cloud solutions Hands-on experience using M365 as well as of configuring Cloud IS Sound experience of virtualisation & datacentres The list above is important, but not as important as hiring the right person! So if you don't meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further. So What's Next? If you are a Cloud Engineer / Systems Engineer currently, or looking to harness your career in this direction, and would like to know more about this excellent opportunity; apply now for immediate consideration! Cloud Engineer, Systems Engineer, 365, Azure, Intune, Exchange, Endpoint, Manufacturing, Scientific, COR5714 Corriculo Ltd acts as an employment agency and an employment business.
May 01, 2024
Full time
Cloud Engineer, Systems Engineer, 365, Azure, COR5714 An exciting opportunity has arisen for a skilled and experienced Cloud Engineer / Systems Engineer to join an established manufacturing & distribution company; within the scientific sector. The successful Cloud Engineer / Systems Engineer collaborate with the wider IT department, including Networks, OC & systems, in-order to support global cloud services. The Company The Cloud Engineer will join a global organisation within the scientific manufacturing industry who are dominating their field. They are experts in the design and manufacture of innovative products, used in the application of manufacturing and research activities! They are the gold standard in their field worldwide and have 15 facilities across the world in 10 countries - thought still manage to adopt a family feel! The Cloud Engineer / Systems Engineer will have the opportunity to work on a hybrid basis, coming into the office 3 days per week after the successful completion of a probationary & training period. Benefits Private healthcare & dental Income protection Discretionary bonus What's required To be successful within this position, the Cloud Engineer / Systems Engineer will have the following skills: Proven commercial experience within a similar Enterprise-level Systems Admin / Engineering role, including prior commercial experience designing, deploying and managing enterprise-level cloud solutions Hands-on experience using M365 as well as of configuring Cloud IS Sound experience of virtualisation & datacentres The list above is important, but not as important as hiring the right person! So if you don't meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further. So What's Next? If you are a Cloud Engineer / Systems Engineer currently, or looking to harness your career in this direction, and would like to know more about this excellent opportunity; apply now for immediate consideration! Cloud Engineer, Systems Engineer, 365, Azure, Intune, Exchange, Endpoint, Manufacturing, Scientific, COR5714 Corriculo Ltd acts as an employment agency and an employment business.
Due to the nature of the work, candidates must be UK Nationals to allow for security vetting (UKSV) if not already gained. Due to sustained growth and expansion, my client is expanding their IT team and looking for a talented Systems Administrator to join their existing, dynamic IT department. Based in Lincoln with excellent acess to transport links, the sucessful candidate will be predominantly site based. Responsibilities: Install, configure, and maintain operating systems and software applications across the organisation's IT infrastructure. Monitor system performance and troubleshoot issues proactively to ensure optimal operation and minimise downtime. Administer user accounts, permissions, and access rights across various platforms and applications. Implement and maintain security measures to protect systems, data, and network infrastructure from unauthorised access and cyber threats. Manage backups and disaster recovery procedures to safeguard critical data and ensure business continuity. Plan and execute system upgrades, patches, and updates to keep systems current and secure. Collaborate with IT teams and stakeholders to assess technology needs and recommend solutions that align with organisational objectives. Provide technical support and guidance to junior members of the IT Dept and end-users, resolving hardware and software issues in a timely manner. Document system configurations, procedures, and troubleshooting steps to maintain accurate records and facilitate knowledge sharing. Staying up to date of emerging technologies and industry trends to continually enhance system performance and security posture. Skills & Qualifications: Exceptional communication skills, both written and verbal, enabling clear articulation of technical concepts and effective collaboration with team members and stakeholders. Possesses strong analytical and research abilities, enabling systematic problem-solving and the ability to delve into complex issues to find effective solutions. Demonstrates the capacity to work autonomously or as part of a cohesive team, adeptly managing multiple tasks with varying priorities while ensuring timely completion of all responsibilities. Proficient understanding of cybersecurity principles, encompassing endpoint protection, least privilege (JEA), and event logging, ensuring the implementation of robust security measures to safeguard organisational assets. Hands-on experience with a range of operating systems including Windows Server 2019+, Windows 10/11, Ubuntu 20+, as well as virtualization platforms such as VMware vCenter and Horizon, ensuring comprehensive system management across diverse environments. • In-depth knowledge of networking fundamentals, including VLANs, BGP routing, and TCP/IP networks, facilitating efficient network configuration and troubleshooting. Proven expertise in backup and disaster recovery strategies, ensuring the integrity and availability of critical data and systems in the event of unforeseen disruptions. Familiarity with physical hardware components, including servers and NAS/SAN storage systems, enabling effective management and maintenance of infrastructure resources. Experience in navigating compliance requirements such as Cyber Essential Plus, CIS Controls, NIST 800-53, and ISO 27001, ensuring adherence to industry standards and regulatory frameworks to uphold organizational security and governance standards. Proficiency in advanced Microsoft 365 administration, encompassing setup, configuration, and management of cloud-based services such as Exchange Online, SharePoint Online, Teams, and Intune, optimizing productivity and collaboration within the organization while ensuring data security and compliance. Requires minimum of 3+ years of experience in a similar role, or evidence of competency. On top of a competitive salary, you will receive a generous benefits package including life assurance, private medical, company sick pay and salary sacrifice for electric cars.
May 01, 2024
Full time
Due to the nature of the work, candidates must be UK Nationals to allow for security vetting (UKSV) if not already gained. Due to sustained growth and expansion, my client is expanding their IT team and looking for a talented Systems Administrator to join their existing, dynamic IT department. Based in Lincoln with excellent acess to transport links, the sucessful candidate will be predominantly site based. Responsibilities: Install, configure, and maintain operating systems and software applications across the organisation's IT infrastructure. Monitor system performance and troubleshoot issues proactively to ensure optimal operation and minimise downtime. Administer user accounts, permissions, and access rights across various platforms and applications. Implement and maintain security measures to protect systems, data, and network infrastructure from unauthorised access and cyber threats. Manage backups and disaster recovery procedures to safeguard critical data and ensure business continuity. Plan and execute system upgrades, patches, and updates to keep systems current and secure. Collaborate with IT teams and stakeholders to assess technology needs and recommend solutions that align with organisational objectives. Provide technical support and guidance to junior members of the IT Dept and end-users, resolving hardware and software issues in a timely manner. Document system configurations, procedures, and troubleshooting steps to maintain accurate records and facilitate knowledge sharing. Staying up to date of emerging technologies and industry trends to continually enhance system performance and security posture. Skills & Qualifications: Exceptional communication skills, both written and verbal, enabling clear articulation of technical concepts and effective collaboration with team members and stakeholders. Possesses strong analytical and research abilities, enabling systematic problem-solving and the ability to delve into complex issues to find effective solutions. Demonstrates the capacity to work autonomously or as part of a cohesive team, adeptly managing multiple tasks with varying priorities while ensuring timely completion of all responsibilities. Proficient understanding of cybersecurity principles, encompassing endpoint protection, least privilege (JEA), and event logging, ensuring the implementation of robust security measures to safeguard organisational assets. Hands-on experience with a range of operating systems including Windows Server 2019+, Windows 10/11, Ubuntu 20+, as well as virtualization platforms such as VMware vCenter and Horizon, ensuring comprehensive system management across diverse environments. • In-depth knowledge of networking fundamentals, including VLANs, BGP routing, and TCP/IP networks, facilitating efficient network configuration and troubleshooting. Proven expertise in backup and disaster recovery strategies, ensuring the integrity and availability of critical data and systems in the event of unforeseen disruptions. Familiarity with physical hardware components, including servers and NAS/SAN storage systems, enabling effective management and maintenance of infrastructure resources. Experience in navigating compliance requirements such as Cyber Essential Plus, CIS Controls, NIST 800-53, and ISO 27001, ensuring adherence to industry standards and regulatory frameworks to uphold organizational security and governance standards. Proficiency in advanced Microsoft 365 administration, encompassing setup, configuration, and management of cloud-based services such as Exchange Online, SharePoint Online, Teams, and Intune, optimizing productivity and collaboration within the organization while ensuring data security and compliance. Requires minimum of 3+ years of experience in a similar role, or evidence of competency. On top of a competitive salary, you will receive a generous benefits package including life assurance, private medical, company sick pay and salary sacrifice for electric cars.
IT Support Manager £37k pa Invigorate Recruitment is working with its client a UK-based training company seeking an experienced IT Support Manager. The ideal candidate will be responsible for managing information technology support functions of the company including company network, cybersecurity and onboarding/offboarding of staff equipment, accounts etc. It is an excellent opportunity for a motivated individual with strong communication skills who can work with a small team to help the wider company. Key Responsibilities IT Support Manager: Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues in a timely and efficient manner. Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.). Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems. Oversee the onboarding and offboarding process of staff, including account set-ups and closures, and the assignment and retrieval of staff equipment. Manage devices through MDM. Regularly evaluate current systems and tools, identify needs for new systems and develop and implement efficient and secure IT solutions. Document and maintain accurate records of IT issues and their resolutions. Work closely with the team and other departments to troubleshoot and resolve IT-related issues. Ensuring that support tickets are completed promptly and documented correctly. Skills and Qualifications for the IT Support Manager: Proven experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs. Experience with mobile device management (MDM) and endpoint security. Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.). Experience working with a ticketing system. Excellent problem-solving skills. Strong communication skills and the ability to work effectively in a team. Experience in asset management. Skills in using terminals and scripting (PowerShell/Command Prompt/Bash ) is desirable but not required. Overview of The Role Hours Mon-Thu 8:45 to 5:30, Fri 8:45 to 5:00 with a 1-hour lunch break. Role to be based at their York Head Office. Trips to their Slough and Livingston branches will also be required to ensure that systems are up-to-date and in good working order. Holiday entitlement is 22 days plus bank holidays - this increases to 25 days after 3 years service. Manager roles are 25 days plus bank holidays.
May 01, 2024
Full time
IT Support Manager £37k pa Invigorate Recruitment is working with its client a UK-based training company seeking an experienced IT Support Manager. The ideal candidate will be responsible for managing information technology support functions of the company including company network, cybersecurity and onboarding/offboarding of staff equipment, accounts etc. It is an excellent opportunity for a motivated individual with strong communication skills who can work with a small team to help the wider company. Key Responsibilities IT Support Manager: Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues in a timely and efficient manner. Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.). Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems. Oversee the onboarding and offboarding process of staff, including account set-ups and closures, and the assignment and retrieval of staff equipment. Manage devices through MDM. Regularly evaluate current systems and tools, identify needs for new systems and develop and implement efficient and secure IT solutions. Document and maintain accurate records of IT issues and their resolutions. Work closely with the team and other departments to troubleshoot and resolve IT-related issues. Ensuring that support tickets are completed promptly and documented correctly. Skills and Qualifications for the IT Support Manager: Proven experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs. Experience with mobile device management (MDM) and endpoint security. Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.). Experience working with a ticketing system. Excellent problem-solving skills. Strong communication skills and the ability to work effectively in a team. Experience in asset management. Skills in using terminals and scripting (PowerShell/Command Prompt/Bash ) is desirable but not required. Overview of The Role Hours Mon-Thu 8:45 to 5:30, Fri 8:45 to 5:00 with a 1-hour lunch break. Role to be based at their York Head Office. Trips to their Slough and Livingston branches will also be required to ensure that systems are up-to-date and in good working order. Holiday entitlement is 22 days plus bank holidays - this increases to 25 days after 3 years service. Manager roles are 25 days plus bank holidays.
Robert Half have partnered with an impressive global organisation based in Bicester to recruit a 2nd Line Engineer to join the team. This is an exciting role where you will be the main point of contact for all end-users for their Oxfordshire office, providing 1st and 2nd line suppot and contribute to Group IT projects. Roles and Responsibilities Assist IT Service Desk Manager on related IT projects including software rollouts, hardware upgrades Support a myriad of systems and hardware for internal and external users Manage user requests through ITSM tool Triage and troubleshoot all queries to resolution Provide routine maintenance About You Proven experience working as a 2nd Line Engineer Strong technical understanding of hardware deployment, network products, O365 administration, Windows 11 support, Active Directory Experience in MDM solutions - InTune, SCCM, Endpoint Manager Knowledge of network protocols including TCP/IP, DCHP, VoIP, WiFi and DNS Outstanding customer service On Offer Salary up to £35,000 DOE Hybrid working (3 days in Bicester office, 2 days WFH, occasional travel to London office) 23 days annual leave plus bank holidays Company bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
May 01, 2024
Full time
Robert Half have partnered with an impressive global organisation based in Bicester to recruit a 2nd Line Engineer to join the team. This is an exciting role where you will be the main point of contact for all end-users for their Oxfordshire office, providing 1st and 2nd line suppot and contribute to Group IT projects. Roles and Responsibilities Assist IT Service Desk Manager on related IT projects including software rollouts, hardware upgrades Support a myriad of systems and hardware for internal and external users Manage user requests through ITSM tool Triage and troubleshoot all queries to resolution Provide routine maintenance About You Proven experience working as a 2nd Line Engineer Strong technical understanding of hardware deployment, network products, O365 administration, Windows 11 support, Active Directory Experience in MDM solutions - InTune, SCCM, Endpoint Manager Knowledge of network protocols including TCP/IP, DCHP, VoIP, WiFi and DNS Outstanding customer service On Offer Salary up to £35,000 DOE Hybrid working (3 days in Bicester office, 2 days WFH, occasional travel to London office) 23 days annual leave plus bank holidays Company bonus Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Our Client is one of the UK's largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst - Security Lead to be based in their Reading office. Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to all employees and companies that fall under the Managed Service Contract. Main Duties of the Role Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Responding to calls and e-mails on the service desk, adhering to strict SLA's for fault resolutions and service requests completions. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line with the company process to meet customer and business requirements. Document and report on work completed to ensure security compliance with customer and company procedures. Escalate issues in line with company processes to ensure customer demands are met. Support the Service Desk team to ensure IT Platforms are security hardened to latest best practice and review planned changes that impact security. Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Conduct updates of STA documents and knowledge base to ensure that any changes to set up, location or configuration of kit is logged in a timely and appropriate manner, where any additional hardware or software is included within the network component inventory. Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy. Manage and support ISO, Cyber Security Essentials and other accreditations aligned with security objectives. Experience and Skills 5+ years' Desktop, Networking, Server or application support experience. Ability to communicate and advise technical/service information to different levels. Working knowledge of security systems and platforms, minimum Security + cert. Working towards CISSP certification WAN/LAN/Networking skill sets Microsoft/VMWare/Cloud technologies Familiarity with ISO 27001 and Cyber Essentials Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies Understanding of ITIL Practices Salary £40,000-£45,000
May 01, 2024
Full time
Our Client is one of the UK's largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst - Security Lead to be based in their Reading office. Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to all employees and companies that fall under the Managed Service Contract. Main Duties of the Role Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Responding to calls and e-mails on the service desk, adhering to strict SLA's for fault resolutions and service requests completions. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line with the company process to meet customer and business requirements. Document and report on work completed to ensure security compliance with customer and company procedures. Escalate issues in line with company processes to ensure customer demands are met. Support the Service Desk team to ensure IT Platforms are security hardened to latest best practice and review planned changes that impact security. Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products. Conduct updates of STA documents and knowledge base to ensure that any changes to set up, location or configuration of kit is logged in a timely and appropriate manner, where any additional hardware or software is included within the network component inventory. Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy. Manage and support ISO, Cyber Security Essentials and other accreditations aligned with security objectives. Experience and Skills 5+ years' Desktop, Networking, Server or application support experience. Ability to communicate and advise technical/service information to different levels. Working knowledge of security systems and platforms, minimum Security + cert. Working towards CISSP certification WAN/LAN/Networking skill sets Microsoft/VMWare/Cloud technologies Familiarity with ISO 27001 and Cyber Essentials Firewall and network security configuration AV, Patch Management, Endpoint Protection and EDR technologies Understanding of ITIL Practices Salary £40,000-£45,000
I am working with a client based in the South of England who specialise in cyber security. This is a fantastic opportunity for the right candidates to join an organisation who are pioneers of cyber risk management, working with a range of customers in both private and public sectors. The RolePLEASE NOTE THIS OPPORTUNITY INVOLVES ON-SITE SHIFT WORK SO PLEASE ONLY APPLY IF YOU ARE HAPPY TO WORK BOTH DAY AND NIGHT SHIFTS AND LIVE WITHIN REASONABLE COMMUTING DISTANCE OF POOLE. Due to rapid expansion, my client is looking for 2 new 24/7 SOC Analysts to add to their local team. You will be responsible for monitoring and defending customers against potential security threats. This critical role will identify, analyse and respond to security incidents to ensure the confidentiality, integrity and availability of sensitive data and systems. You will work closely with other cyber security team members to ensure a strong security posture and prevent or mitigate potential cyber attacks. This role will offer support to the infrastructure engineering project team in responding to incidents so previous infrastructure experience or experience within a 1st or 2nd line support environment would be beneficial. Based on the clients recently refurbished offices in Poole, you will work a four day operational rota including both day shifts (7am - 7pm) and nights shifts (7pm - 7am). Duties include: Monitor security information and event management (SIEM) tools and other security monitoring systems to identify potential security incidents and anomalies. Analyse alerts and log data to assess the severity and impact of potential threats. Investigate and respond to security incidents promptly and effectively. Perform in-depth analysis of security events to understand the scope, impact, and root cause of incidents. Proactively search for hidden threats and potential security weaknesses in the organization's network and systems. Utilize various security tools and methodologies to identify and address potential vulnerabilities before they are exploited. Assist in vulnerability assessments and penetration testing activities. Evaluate and prioritize identified vulnerabilities for remediation by collaborating with IT and system administrators. Create detailed reports on security incidents, response actions taken, and recommendations for improvement. Maintain accurate records of incidents, investigations, and security-related activities. Configure, update, and maintain security tools, including firewalls, intrusion detection/prevention systems, endpoint protection, and SIEM solutions. Who? I would be interested in speaking with both candidates with experience in cyber secruity in a similar role or who have other technical IT infrastructure or IT support experience and are interested in a career in cyber security. You will be provided with full support and a development plan with the opportunity to move in to other career paths within the business. A passion for technology and learning new skills is a key sucess factor for this role. My client prides itself on providing an excellent service to their customers so the sucessful candidates will need to have strong communication skills and a service-based mindset.Successful Candidates Will Be Enrolled On a Full Training & Certification Program Across The Service Portfolio; however, the following certifications and experience will be beneficial to applicants: Certification in Computer Science, Information Security, or related field (or equivalent work experience). Cybersecurity certifications such as CompTIA Security+, Certified Ethical Hacker (CEH) or Microsoft M365/Azure Understanding of cybersecurity principles, networking concepts, and various operating systems. Knowledge of common security threats, attack vectors, and mitigation strategies. Excellent communication skills to convey technical information to both technical and non-technical audiences. Experience in an IT Support/MSP support role Experience within a IT infrastructure role Strong attention to detail and ability to work under pressure in a fast-paced environment. Sucessful applicants will need to undergo a DBS check for this role.
May 01, 2024
Full time
I am working with a client based in the South of England who specialise in cyber security. This is a fantastic opportunity for the right candidates to join an organisation who are pioneers of cyber risk management, working with a range of customers in both private and public sectors. The RolePLEASE NOTE THIS OPPORTUNITY INVOLVES ON-SITE SHIFT WORK SO PLEASE ONLY APPLY IF YOU ARE HAPPY TO WORK BOTH DAY AND NIGHT SHIFTS AND LIVE WITHIN REASONABLE COMMUTING DISTANCE OF POOLE. Due to rapid expansion, my client is looking for 2 new 24/7 SOC Analysts to add to their local team. You will be responsible for monitoring and defending customers against potential security threats. This critical role will identify, analyse and respond to security incidents to ensure the confidentiality, integrity and availability of sensitive data and systems. You will work closely with other cyber security team members to ensure a strong security posture and prevent or mitigate potential cyber attacks. This role will offer support to the infrastructure engineering project team in responding to incidents so previous infrastructure experience or experience within a 1st or 2nd line support environment would be beneficial. Based on the clients recently refurbished offices in Poole, you will work a four day operational rota including both day shifts (7am - 7pm) and nights shifts (7pm - 7am). Duties include: Monitor security information and event management (SIEM) tools and other security monitoring systems to identify potential security incidents and anomalies. Analyse alerts and log data to assess the severity and impact of potential threats. Investigate and respond to security incidents promptly and effectively. Perform in-depth analysis of security events to understand the scope, impact, and root cause of incidents. Proactively search for hidden threats and potential security weaknesses in the organization's network and systems. Utilize various security tools and methodologies to identify and address potential vulnerabilities before they are exploited. Assist in vulnerability assessments and penetration testing activities. Evaluate and prioritize identified vulnerabilities for remediation by collaborating with IT and system administrators. Create detailed reports on security incidents, response actions taken, and recommendations for improvement. Maintain accurate records of incidents, investigations, and security-related activities. Configure, update, and maintain security tools, including firewalls, intrusion detection/prevention systems, endpoint protection, and SIEM solutions. Who? I would be interested in speaking with both candidates with experience in cyber secruity in a similar role or who have other technical IT infrastructure or IT support experience and are interested in a career in cyber security. You will be provided with full support and a development plan with the opportunity to move in to other career paths within the business. A passion for technology and learning new skills is a key sucess factor for this role. My client prides itself on providing an excellent service to their customers so the sucessful candidates will need to have strong communication skills and a service-based mindset.Successful Candidates Will Be Enrolled On a Full Training & Certification Program Across The Service Portfolio; however, the following certifications and experience will be beneficial to applicants: Certification in Computer Science, Information Security, or related field (or equivalent work experience). Cybersecurity certifications such as CompTIA Security+, Certified Ethical Hacker (CEH) or Microsoft M365/Azure Understanding of cybersecurity principles, networking concepts, and various operating systems. Knowledge of common security threats, attack vectors, and mitigation strategies. Excellent communication skills to convey technical information to both technical and non-technical audiences. Experience in an IT Support/MSP support role Experience within a IT infrastructure role Strong attention to detail and ability to work under pressure in a fast-paced environment. Sucessful applicants will need to undergo a DBS check for this role.
Circle Recruitment
Welwyn Garden City, Hertfordshire
2nd Line IT Support Engineer Welwyn Garden City (Hybrid working) £28,000 - £32,000 DOE A 2nd Line IT Support Engineer with good working knowledge of Office 365, Windows Server and ideally previous MSP experience is required by a well-established IT Managed Services Provider in Welwyn Garden City. Working in a rapidly growing and dynamic team providing top tech support to their SME client base, the role offers an exciting opportunity to work in a rewarding and fast paced environment. Key Skills include: Windows Server administration, Windows 11-10 Operating Systems Strong proficiency with Office 365 suite Active Directory, Group Policy Hardware and software troubleshooting Good experience with virtualisation technologies Exposure to cloud technologies e.g. Azure Good understanding of network protocols e.g. (TCP/IP, DNS/DHCP) Full UK Drivers licence and willingness to travel is essential It would be highly beneficial if the 2nd Line IT Support Engineer had previous MSP experience and relevant certifications e.g. CompTIA A+, and MS/AZ certifications. Roles and responsibilities: Provide 2nd line technical support to clients via telephone, email, remote assistance, and onsite visits. Diagnose and resolve IT issues related to desktops, servers, networks, and peripherals. Escalate unresolved issues to 3rd line support or other appropriate teams while ensuring timely resolution and effective communication with clients. Install, configure, and maintain hardware, software, and network infrastructure components. Participate in project-based work, including system upgrades, migrations, and deployments. Document all support activities, solutions, and configurations accurately and comprehensively. Proactively monitor client systems and infrastructure to identify and address potential issues before they escalate. With this opportunity, you will achieve: Starting salary from £28,000-£32,000 DOE Hybrid working - 2 days with office 28 days annual leave including bank holidays, rising with service Standard hours 9-5:30 Contributory pension scheme Clear progression path Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, IT Support, IT Helpdesk, Cloud, VMware, Azure, AWS,IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Welwyn, Hertford, Hertfordshire, St Albans, Stevenage, Luton, Hemel Hempstead, Hatfield, Ware, Knebworth Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 01, 2024
Full time
2nd Line IT Support Engineer Welwyn Garden City (Hybrid working) £28,000 - £32,000 DOE A 2nd Line IT Support Engineer with good working knowledge of Office 365, Windows Server and ideally previous MSP experience is required by a well-established IT Managed Services Provider in Welwyn Garden City. Working in a rapidly growing and dynamic team providing top tech support to their SME client base, the role offers an exciting opportunity to work in a rewarding and fast paced environment. Key Skills include: Windows Server administration, Windows 11-10 Operating Systems Strong proficiency with Office 365 suite Active Directory, Group Policy Hardware and software troubleshooting Good experience with virtualisation technologies Exposure to cloud technologies e.g. Azure Good understanding of network protocols e.g. (TCP/IP, DNS/DHCP) Full UK Drivers licence and willingness to travel is essential It would be highly beneficial if the 2nd Line IT Support Engineer had previous MSP experience and relevant certifications e.g. CompTIA A+, and MS/AZ certifications. Roles and responsibilities: Provide 2nd line technical support to clients via telephone, email, remote assistance, and onsite visits. Diagnose and resolve IT issues related to desktops, servers, networks, and peripherals. Escalate unresolved issues to 3rd line support or other appropriate teams while ensuring timely resolution and effective communication with clients. Install, configure, and maintain hardware, software, and network infrastructure components. Participate in project-based work, including system upgrades, migrations, and deployments. Document all support activities, solutions, and configurations accurately and comprehensively. Proactively monitor client systems and infrastructure to identify and address potential issues before they escalate. With this opportunity, you will achieve: Starting salary from £28,000-£32,000 DOE Hybrid working - 2 days with office 28 days annual leave including bank holidays, rising with service Standard hours 9-5:30 Contributory pension scheme Clear progression path Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, IT Support, IT Helpdesk, Cloud, VMware, Azure, AWS,IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Welwyn, Hertford, Hertfordshire, St Albans, Stevenage, Luton, Hemel Hempstead, Hatfield, Ware, Knebworth Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Denholm is delighted to be working with one of our key Edinburgh based Retail partners to help recruit a Senior Infrastructure Engineer to join their team on a temporary basis. This role can be hybrid with a presence required on site in Edinburgh. This person will be key in ensuring the implementation and operations of all technology infrastructures across the business. You will be responsible for ensuring the availability, integrity, and security for all IT systems and infrastructure. The Ideal candidate is someone with a good all knowledge of infrastructure, particularly server knowledge. The client are a Microsoft house, looking to implement intune, so experience with this or SCCM would be advantageous. Support and Administer Microsoft 365 services including Azure, Azure AD, Office Installation, configuration, and management of Windows Server and Desktop Operating Systems. (Active Directory and Group Policy) Project deployment Security practices and solutions knowledge Endpoint management (SCCM or Microsoft Intune) PowerShell scripting knowledge Cloud-based systems knowledge Networking knowledge Test, evaluate and maintenance security products and policies Knowledge of SD Wan Strong technical background Strong communication skills with technical and non technical staff Experience of major incidents Proactive and Project Focussed, taking ownership of tasks and seeing them through to completion.
May 01, 2024
Full time
Denholm is delighted to be working with one of our key Edinburgh based Retail partners to help recruit a Senior Infrastructure Engineer to join their team on a temporary basis. This role can be hybrid with a presence required on site in Edinburgh. This person will be key in ensuring the implementation and operations of all technology infrastructures across the business. You will be responsible for ensuring the availability, integrity, and security for all IT systems and infrastructure. The Ideal candidate is someone with a good all knowledge of infrastructure, particularly server knowledge. The client are a Microsoft house, looking to implement intune, so experience with this or SCCM would be advantageous. Support and Administer Microsoft 365 services including Azure, Azure AD, Office Installation, configuration, and management of Windows Server and Desktop Operating Systems. (Active Directory and Group Policy) Project deployment Security practices and solutions knowledge Endpoint management (SCCM or Microsoft Intune) PowerShell scripting knowledge Cloud-based systems knowledge Networking knowledge Test, evaluate and maintenance security products and policies Knowledge of SD Wan Strong technical background Strong communication skills with technical and non technical staff Experience of major incidents Proactive and Project Focussed, taking ownership of tasks and seeing them through to completion.