This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
May 01, 2024
Full time
This role involves:
Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
Providing first and second line diagnosis, resolution and technical support.
Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.
The successful candidate will have experience of working in a 1st and 2nd line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.
Job Purpose
Reporting to the ICT Infrastructure Support Team Leader, the post holder will be part of the ICT team who provide ICT related services across the WATMOS group in Walsall and London.
The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing 1st and 2nd Line technical support.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Mar 05, 2024
Full time
*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Senior Application Development Specialist – Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £47,408 - £52,359 (Grade 8)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203403
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Senior Application Development Specialist – Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £47,408 - £52,359 (Grade 8)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203403
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Lead Specialist Advisor, Application Development, Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203404
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Lead Specialist Advisor, Application Development, Flood
Closing date: 29 January 2023
Location: Flexible
Salary: £41,150 - £46,147 (Grade 7)
Contract type : Permanent
Work pattern: You will need to work as part of a flexible shift pattern to cover service hours of 8am to 6pm. There are also requirements for weekend working when required to meet the business needs. Also, you will need to work on a time specific rota providing an ‘Out of Hours’ ICT Service to an agreed level.
Post numbers: 203404
Job Description
Working as part of the Flood Warning and Informing service, provide a high level of technical expertise in ICT development, delivering code to standards for internal and external systems, in conjunction with other team members and third party (technical partner) developers.
Will assist in setting the future direction for NRW and the National Flood Service approach to the agile development of in-house applications in line with our rolling 18-month technology roadmap.
The role will operate primarily at tactical and operational levels, with some strategic components relating to the need to constantly review and assess the future development needs of National Flood Service cloud-based services in supporting delivery of NRWs digital strategy
You will be able to demonstrate knowledge and experience of the following:
Degree or equivalent in a technical ICT discipline plus a proven track record of working in a development team.
Ability to deliver and manage agile Web development projects.
Experience of working within a Microsoft Azure and Office 365 environment.
Ability to troubleshoot and make recommendations on the resilience and supportability of solutions.
Experience of working in Visual Studio and Azure DevOps.
Knowledge of Rest APIs, HTML 5, CSS, C#, MVC, JavaScript, and Microsoft SQL.
Understanding of the latest Azure offerings including API Manager, Azure Functions, Azure LogicApps and Azure Insights.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
the agreed scope, time, cost and quality outcomes for the client.The role provides for Project Management support within Europe, across Fund Administration, Transfer Agency, Middle Office, Global Custody and Trustee Services areas. The role will also include line management responsibilities for a team of Project Managers based in the same location. The Senior Project Manager will be accountable for the end to end management and delivery of 'change' for key Securities Services clients in Asset Owner & Management ("AO&M") sector that sit within the Global Project Delivery team. Key Accountabilities: Manage the end to end on-boarding of Clients in accordance with the Project Governance, Methods, competencies and change management frameworks Project definition and business case development (scope, objectives, dependencies, Costs, assumptions, acceptance criteria, issues and risks) and approvals Provide a single 'change' point of contact and coordination point for key clients and internal stakeholders to achieve project outcomes Ensure the integration of all business functions to enable operational/ business readiness in the delivery of the solution Develop and baseline a detailed project plan to support required deliverables, activities, resource allocations and project interdependencies Develop and implement the required project governance structures including Project Steering Committees, working groups, escalation and decision pathways Manage overall resource forecasting and planning function Work with related teams to identify resources including key competencies, resource allocation and phasing Track the utilisation of resources in line with line/team managers Develop work plans and ensure clear deliverables in place and delivered Ensure resource forecasts are accurate and complete Implement project controls and reporting Develop manage and report project budget and stage gate approvals Report on actuals and forecast against plan and manage under/overruns and changes correctly Develop benefit realisation plan and coordinate reporting Produce, review and approval of project deliverables and documentation in line with methodologies Define effective business requirements and ensure signoff, aligned with SS standard Define detailed testing activities and controls Implement concise project reporting of decisions points, risks, issues, status and costs Ensure Clarity records are an accurate reflection of the status and stage gate of the project Understanding of regulatory and compliance environment and requirements Control, manage and report risks, issues dependencies and changes in scope Identify, analyse and mitigate dependencies, risks and issues Implement the change control processes to manage internal and external scope changes and impacts Integrate SS Business Strategies and operational design into actionable deliverables and change management activities Work with senior management and stakeholders to devise client review strategy to achieve optimization of client profile and profitability. Required Qualifications, Knowledge & Experience: Profile of Candidate: Disciplined project management professional with >8 years' experience in the management of multiple parallel projects (small - medium) and the application of robust governance standards, including management of cost Experience in the delivery of projects utilising Agile techniques and understanding of product delivery in practice Experience of leading teams, supporting team development, capability uplift and performance management Able to demonstrate ability to build relationships with C-Suite/ Senior stakeholders and networks across the business Experience managing external clients and stakeholder in including regulators Experience of benefits identification, modelling and management techniques Strong business requirements management and testing awareness A solid understanding of SDLC and business change techniques including the application of industry-standard methodologies, techniques, complex modelling, and scenario planning. Financial Services experience, ideally in a Fund Administration, Transfer Agency or Investment Management field, with a proven experience and understanding of a complex Operations environment including current mandatory regulations Proven ability to prioritise competing demands Strong analytic and decision-making abilities Must be a team player and able to work with and through others Knowledge & Experience / Qualification: least 8 -10 years relevant experience in change management or migration projects in securities / fund administration / fund middle office. graduate preferably in business administration, information technology or a similar discipline knowledge of Fund Accounting, Transfer Agency and Middle Office Vendor product - MultiFonds, Markit EDM, XSP, etc. are definitely an advantage an in-depth knowledge of the securities market and the associated market infrastructure for Fund Administration, Fund Middle Office and Custody business awareness of business, regulatory and technology change within investment management is essential. technical aptitude, including excellent knowledge in Microsoft Office, Microsoft Project and Excel macros
May 01, 2024
Full time
the agreed scope, time, cost and quality outcomes for the client.The role provides for Project Management support within Europe, across Fund Administration, Transfer Agency, Middle Office, Global Custody and Trustee Services areas. The role will also include line management responsibilities for a team of Project Managers based in the same location. The Senior Project Manager will be accountable for the end to end management and delivery of 'change' for key Securities Services clients in Asset Owner & Management ("AO&M") sector that sit within the Global Project Delivery team. Key Accountabilities: Manage the end to end on-boarding of Clients in accordance with the Project Governance, Methods, competencies and change management frameworks Project definition and business case development (scope, objectives, dependencies, Costs, assumptions, acceptance criteria, issues and risks) and approvals Provide a single 'change' point of contact and coordination point for key clients and internal stakeholders to achieve project outcomes Ensure the integration of all business functions to enable operational/ business readiness in the delivery of the solution Develop and baseline a detailed project plan to support required deliverables, activities, resource allocations and project interdependencies Develop and implement the required project governance structures including Project Steering Committees, working groups, escalation and decision pathways Manage overall resource forecasting and planning function Work with related teams to identify resources including key competencies, resource allocation and phasing Track the utilisation of resources in line with line/team managers Develop work plans and ensure clear deliverables in place and delivered Ensure resource forecasts are accurate and complete Implement project controls and reporting Develop manage and report project budget and stage gate approvals Report on actuals and forecast against plan and manage under/overruns and changes correctly Develop benefit realisation plan and coordinate reporting Produce, review and approval of project deliverables and documentation in line with methodologies Define effective business requirements and ensure signoff, aligned with SS standard Define detailed testing activities and controls Implement concise project reporting of decisions points, risks, issues, status and costs Ensure Clarity records are an accurate reflection of the status and stage gate of the project Understanding of regulatory and compliance environment and requirements Control, manage and report risks, issues dependencies and changes in scope Identify, analyse and mitigate dependencies, risks and issues Implement the change control processes to manage internal and external scope changes and impacts Integrate SS Business Strategies and operational design into actionable deliverables and change management activities Work with senior management and stakeholders to devise client review strategy to achieve optimization of client profile and profitability. Required Qualifications, Knowledge & Experience: Profile of Candidate: Disciplined project management professional with >8 years' experience in the management of multiple parallel projects (small - medium) and the application of robust governance standards, including management of cost Experience in the delivery of projects utilising Agile techniques and understanding of product delivery in practice Experience of leading teams, supporting team development, capability uplift and performance management Able to demonstrate ability to build relationships with C-Suite/ Senior stakeholders and networks across the business Experience managing external clients and stakeholder in including regulators Experience of benefits identification, modelling and management techniques Strong business requirements management and testing awareness A solid understanding of SDLC and business change techniques including the application of industry-standard methodologies, techniques, complex modelling, and scenario planning. Financial Services experience, ideally in a Fund Administration, Transfer Agency or Investment Management field, with a proven experience and understanding of a complex Operations environment including current mandatory regulations Proven ability to prioritise competing demands Strong analytic and decision-making abilities Must be a team player and able to work with and through others Knowledge & Experience / Qualification: least 8 -10 years relevant experience in change management or migration projects in securities / fund administration / fund middle office. graduate preferably in business administration, information technology or a similar discipline knowledge of Fund Accounting, Transfer Agency and Middle Office Vendor product - MultiFonds, Markit EDM, XSP, etc. are definitely an advantage an in-depth knowledge of the securities market and the associated market infrastructure for Fund Administration, Fund Middle Office and Custody business awareness of business, regulatory and technology change within investment management is essential. technical aptitude, including excellent knowledge in Microsoft Office, Microsoft Project and Excel macros
the agreed scope, time, cost and quality outcomes for the client.The role provides for Project Management support within Europe, across Fund Administration, Transfer Agency, Middle Office, Global Custody and Trustee Services areas. The role will also include line management responsibilities for a team of Project Managers based in the same location. The Senior Project Manager will be accountable for the end to end management and delivery of 'change' for key Securities Services clients in Asset Owner & Management ("AO&M") sector that sit within the Global Project Delivery team. Note: Lead for delivery of an internal Operations Reconciliation project; experience of managing operational changes is required. Key Accountabilities: Manage the end to end on-boarding of Clients in accordance with the HSBC Project Governance, Methods, competencies and change management frameworks Project definition and business case development (scope, objectives, dependencies, Costs, assumptions, acceptance criteria, issues and risks) and approvals Provide a single 'change' point of contact and coordination point for key clients and internal stakeholders to achieve project outcomes Ensure the integration of all business functions to enable operational/ business readiness in the delivery of the solution Develop and baseline a detailed project plan to support required deliverables, activities, resource allocations and project interdependencies Develop and implement the required project governance structures including Project Steering Committees, working groups, escalation and decision pathways Manage overall resource forecasting and planning function Work with related teams to identify resources including key competencies, resource allocation and phasing Track the utilisation of resources in line with line/team managers Develop work plans and ensure clear deliverables in place and delivered Ensure resource forecasts are accurate and complete Implement project controls and reporting Develop manage and report project budget and stage gate approvals Report on actuals and forecast against plan and manage under/overruns and changes correctly Develop benefit realisation plan and coordinate reporting Produce, review and approval of project deliverables and documentation in line with HSBC methodologies Define effective business requirements and ensure signoff, aligned with SS standard Define detailed testing activities and controls Implement concise project reporting of decisions points, risks, issues, status and costs Ensure Clarity records are an accurate reflection of the status and stage gate of the project Understanding of regulatory and compliance environment and requirements Control, manage and report risks, issues dependencies and changes in scope Identify, analyse and mitigate dependencies, risks and issues Implement the change control processes to manage internal and external scope changes and impacts Integrate SS Business Strategies and operational design into actionable deliverables and change management activities Work with senior management and stakeholders to devise client review strategy to achieve optimization of client profile and profitability. Required Qualifications, Knowledge & Experience: Profile of Candidate: Disciplined project management professional with >8 years' experience in the management of multiple parallel projects (small - medium) and the application of robust governance standards, including management of cost Experience in the delivery of projects utilising Agile techniques and understanding of product delivery in practice Experience of leading teams, supporting team development, capability uplift and performance management Able to demonstrate ability to build relationships with C-Suite/ Senior stakeholders and networks across the business Experience managing external clients and stakeholder in including regulators Experience of benefits identification, modelling and management techniques Strong business requirements management and testing awareness A solid understanding of SDLC and business change techniques including the application of industry-standard methodologies, techniques, complex modelling, and scenario planning. Financial Services experience, ideally in a Fund Administration, Transfer Agency or Investment Management field, with a proven experience and understanding of a complex Operations environment including current mandatory regulations Proven ability to prioritise competing demands Strong analytic and decision-making abilities Must be a team player and able to work with and through others Knowledge & Experience / Qualification: least 8 -10 years relevant experience in change management or migration projects in securities / fund administration / fund middle office. graduate preferably in business administration, information technology or a similar discipline knowledge of Fund Accounting, Transfer Agency and Middle Office Vendor product - MultiFonds, Markit EDM, XSP, etc. are definitely an advantage an in-depth knowledge of the securities market and the associated market infrastructure for Fund Administration, Fund Middle Office and Custody business awareness of business, regulatory and technology change within investment management is essential. technical aptitude, including excellent knowledge in Microsoft Office, Microsoft Project and Excel macros
May 01, 2024
Full time
the agreed scope, time, cost and quality outcomes for the client.The role provides for Project Management support within Europe, across Fund Administration, Transfer Agency, Middle Office, Global Custody and Trustee Services areas. The role will also include line management responsibilities for a team of Project Managers based in the same location. The Senior Project Manager will be accountable for the end to end management and delivery of 'change' for key Securities Services clients in Asset Owner & Management ("AO&M") sector that sit within the Global Project Delivery team. Note: Lead for delivery of an internal Operations Reconciliation project; experience of managing operational changes is required. Key Accountabilities: Manage the end to end on-boarding of Clients in accordance with the HSBC Project Governance, Methods, competencies and change management frameworks Project definition and business case development (scope, objectives, dependencies, Costs, assumptions, acceptance criteria, issues and risks) and approvals Provide a single 'change' point of contact and coordination point for key clients and internal stakeholders to achieve project outcomes Ensure the integration of all business functions to enable operational/ business readiness in the delivery of the solution Develop and baseline a detailed project plan to support required deliverables, activities, resource allocations and project interdependencies Develop and implement the required project governance structures including Project Steering Committees, working groups, escalation and decision pathways Manage overall resource forecasting and planning function Work with related teams to identify resources including key competencies, resource allocation and phasing Track the utilisation of resources in line with line/team managers Develop work plans and ensure clear deliverables in place and delivered Ensure resource forecasts are accurate and complete Implement project controls and reporting Develop manage and report project budget and stage gate approvals Report on actuals and forecast against plan and manage under/overruns and changes correctly Develop benefit realisation plan and coordinate reporting Produce, review and approval of project deliverables and documentation in line with HSBC methodologies Define effective business requirements and ensure signoff, aligned with SS standard Define detailed testing activities and controls Implement concise project reporting of decisions points, risks, issues, status and costs Ensure Clarity records are an accurate reflection of the status and stage gate of the project Understanding of regulatory and compliance environment and requirements Control, manage and report risks, issues dependencies and changes in scope Identify, analyse and mitigate dependencies, risks and issues Implement the change control processes to manage internal and external scope changes and impacts Integrate SS Business Strategies and operational design into actionable deliverables and change management activities Work with senior management and stakeholders to devise client review strategy to achieve optimization of client profile and profitability. Required Qualifications, Knowledge & Experience: Profile of Candidate: Disciplined project management professional with >8 years' experience in the management of multiple parallel projects (small - medium) and the application of robust governance standards, including management of cost Experience in the delivery of projects utilising Agile techniques and understanding of product delivery in practice Experience of leading teams, supporting team development, capability uplift and performance management Able to demonstrate ability to build relationships with C-Suite/ Senior stakeholders and networks across the business Experience managing external clients and stakeholder in including regulators Experience of benefits identification, modelling and management techniques Strong business requirements management and testing awareness A solid understanding of SDLC and business change techniques including the application of industry-standard methodologies, techniques, complex modelling, and scenario planning. Financial Services experience, ideally in a Fund Administration, Transfer Agency or Investment Management field, with a proven experience and understanding of a complex Operations environment including current mandatory regulations Proven ability to prioritise competing demands Strong analytic and decision-making abilities Must be a team player and able to work with and through others Knowledge & Experience / Qualification: least 8 -10 years relevant experience in change management or migration projects in securities / fund administration / fund middle office. graduate preferably in business administration, information technology or a similar discipline knowledge of Fund Accounting, Transfer Agency and Middle Office Vendor product - MultiFonds, Markit EDM, XSP, etc. are definitely an advantage an in-depth knowledge of the securities market and the associated market infrastructure for Fund Administration, Fund Middle Office and Custody business awareness of business, regulatory and technology change within investment management is essential. technical aptitude, including excellent knowledge in Microsoft Office, Microsoft Project and Excel macros
Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year Overview: This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands. On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk. As a business we have ambitious plans of growth over the next 3 years and understand that our people are an important part of what enables this to happen. We are looking for enthusiastic people to join our team of skilled engineers offering IT support. Salary: £21,500 per annum. Duties: Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to our customers. Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam Provide general administration of customers networks such as creating new users, updating group membership, setting NTFS Permissions and health checks Dealing with 3rd parties - logging hardware warranty issues / liaising with software vendors Deployment of software and patching Following strict Helpdesk Software procedures and keeping the clients well informed on progress Maintain and configure Anti Virus software What we are looking for: The ideal candidate will have: A basic understanding of standard IT technologies (to include: desktop, firewall, networking, backup, printers, some server work would also be beneficial) A strong desire to deliver high quality service to external customers The successful applicant must also have excellent communication skills and conduct themselves in a professional manner at all times Some support tickets may be escalated to a site visit where required and you may be responsible for attending The majority of our customers are within a 50 mile radius of our three offices based in Stourbridge, Worcester and Birmingham What we are looking for: Key experience: The ideal candidate would have extensive knowledge covering all points below but we would also invite for interview applicants that cover a majority but not all. Remote/Desktop Support to end users - print / logon / internet / email issues etc PC/Server/Network Infrastructure Support Hardware Firewalls and routers knowledge would be beneficial Drive, due to the location, not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Company benefits: On-site parking Hybrid working after probation period Birthday off, 20 days plus bank holidays Flexible start and finish times Company pension - standard Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: Based in the heart of the Midlands with an expert team of engineers and consultants with a combined 50 years experience in high level network design and support, our ethos is to provide customers with the best IT service and solutions, 365 days a year Overview: This is a fantastic opportunity to join a growing and friendly IT Support Company based in the West Midlands. On a day-to-day basis you will be office based and responsible for providing 1st and 2nd line support via the helpdesk. As a business we have ambitious plans of growth over the next 3 years and understand that our people are an important part of what enables this to happen. We are looking for enthusiastic people to join our team of skilled engineers offering IT support. Salary: £21,500 per annum. Duties: Under the leadership of the services manager and with continuing investment in personal development, the successful candidate will be given plenty of room to progress their skill set whilst providing exceptional support to our customers. Maintain and monitor backups for customers - Vendors Include Windows Backup, Symantec, Shadow Protect, Veeam Provide general administration of customers networks such as creating new users, updating group membership, setting NTFS Permissions and health checks Dealing with 3rd parties - logging hardware warranty issues / liaising with software vendors Deployment of software and patching Following strict Helpdesk Software procedures and keeping the clients well informed on progress Maintain and configure Anti Virus software What we are looking for: The ideal candidate will have: A basic understanding of standard IT technologies (to include: desktop, firewall, networking, backup, printers, some server work would also be beneficial) A strong desire to deliver high quality service to external customers The successful applicant must also have excellent communication skills and conduct themselves in a professional manner at all times Some support tickets may be escalated to a site visit where required and you may be responsible for attending The majority of our customers are within a 50 mile radius of our three offices based in Stourbridge, Worcester and Birmingham What we are looking for: Key experience: The ideal candidate would have extensive knowledge covering all points below but we would also invite for interview applicants that cover a majority but not all. Remote/Desktop Support to end users - print / logon / internet / email issues etc PC/Server/Network Infrastructure Support Hardware Firewalls and routers knowledge would be beneficial Drive, due to the location, not duties: Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Company benefits: On-site parking Hybrid working after probation period Birthday off, 20 days plus bank holidays Flexible start and finish times Company pension - standard Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Employer description: Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure solutions. Overview: We are now looking for an eager candidate to join us as an apprentice.You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 Apprenticeship. Responsibilities: Supporting and maintaining clients IT systems and providing efficient desktop support to all business users Using technical knowledge to resolve any IT related faults quickly and efficiently Providing remote technical support to clients Managing the return and repair process for equipment returned to Krome offices Creating and managing support tickets Assisting Senior teams with project work Updating the Service Delivery team on progress of work Managing project tickets Required skills: Previous experience in a similar role and/or relevant IT qualification Technological knowledge Analytical thinking/problem solving Computer networking Installation and decommission You will be required to travel to different site visits - travel costs will be covered Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday to Friday, 9am - 5pm. Benefits: Flexible annual leave package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private medical insurance (after 5 years' service) Learning and development programme, aimed to support career progression Monthly employee recognition awards (extra days holiday or Amazon voucher rewards) Long service recognition awards Complimentary breakfast, tea & coffee and fresh fruit available Fully stocked beer/wine fridge for Friday after work drinks Discounted corporate gym membership Cycle to work scheme Shower facilities Free private car park Staff break room with pool table Modern, open plan, office environment Quarterly company-funded social events Company-funded participation in our charity events (voluntary) Electric vehicle charging points are available at our Chertsey Head Office Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: Krome Technologies are a technically strong, service centric technology consultancy, focused on delivering end to end infrastructure solutions. Overview: We are now looking for an eager candidate to join us as an apprentice.You will have the opportunity to gain valuable skills and experience as you complete a IT Cloud Network Specialist - Level 3 Apprenticeship. Responsibilities: Supporting and maintaining clients IT systems and providing efficient desktop support to all business users Using technical knowledge to resolve any IT related faults quickly and efficiently Providing remote technical support to clients Managing the return and repair process for equipment returned to Krome offices Creating and managing support tickets Assisting Senior teams with project work Updating the Service Delivery team on progress of work Managing project tickets Required skills: Previous experience in a similar role and/or relevant IT qualification Technological knowledge Analytical thinking/problem solving Computer networking Installation and decommission You will be required to travel to different site visits - travel costs will be covered Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday to Friday, 9am - 5pm. Benefits: Flexible annual leave package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Private medical insurance (after 5 years' service) Learning and development programme, aimed to support career progression Monthly employee recognition awards (extra days holiday or Amazon voucher rewards) Long service recognition awards Complimentary breakfast, tea & coffee and fresh fruit available Fully stocked beer/wine fridge for Friday after work drinks Discounted corporate gym membership Cycle to work scheme Shower facilities Free private car park Staff break room with pool table Modern, open plan, office environment Quarterly company-funded social events Company-funded participation in our charity events (voluntary) Electric vehicle charging points are available at our Chertsey Head Office Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Team - Data Science Working Pattern - Hybrid - 2 days per week in the Vitality London Office. Full time, 37.5 hours per week. Top 3 skills needed: Delivery of high-impact machine learning projects Stakeholder management and collaboration Identification of new project opportunities What this role is all about: At Vitality, data scientists develop and deploy machine learning models that help us realise our core purpose and achieve our ongoing business objectives.Our data scientists work on innovative applications of machine learning techniques spanning the entire value chain of our business. They work with rich datasets, and on project use cases spanning a broad variety of advanced techniques. We have a test-and-learn ethos, meaning models are deployed quickly into business processes allowing us to assess the impact of our work. Our data science function and its members play a key role in shaping new projects in an innovative environment that's focused on making our members healthier and enhancing and protects their lives. Key Actions Implementing the machine learning life cycle: building models in a structured manner following best practice in the collection and analysis of modelling data, feature engineering, model fitting, selection, evaluation, deployment, and monitoring. Working independently and providing support and guidance to others. Receiving guidance from managers only in the most complex situations. Delivering work that stands up to the scrutiny of other senior data scientists and managers. Being recognised by the data science community as highly capable in all aspects of the machine learning life cycle. Analysing issues and recommending solutions. Solving complex problems, taking a broad perspective to identify solutions. Delivering high impact projects: working on projects that have well defined business benefits. Managing projects as well as providing oversight of other data scientists' work. Leveraging your experience of working on previous projects to deliver new projects quickly and working with commitment and urgency to achieve this. Managing several competing projects concurrently, prioritising your time effectively so as not to compromise delivery. Engaging stakeholders: working with stakeholders to support and understand their core needs and requirements to ensure the delivery of high impact projects. Putting forward well-reasoned arguments to all stakeholders in the business with confidence and leading and presenting engagements with stakeholders. Proactively collaborating with stakeholders and taking responsibility for stakeholder relationships. Providing examples of how alternative approaches might work and demonstrating advanced communication skills. Facilitating meetings and guiding discussions. Fielding complex questions and engaging at a high level in your area of expertise. Negotiating and resolving conflicts. Building and transferring skills and knowledge: taking responsibility for developing personal skills and expertise aligned to your role. Being fully competent in the core technologies used by the team as well as a range of more peripheral technologies (such as NLP, reinforcement learning and computer vision). Having a good grounding in the principles and technologies of ML engineering. Setting yourself apart through the breadth of your knowledge and your ability to apply it to solve the problems faced by Vitality. Proactively creating learning opportunities for other data scientists and analysts by initiating and conducting sessions to develop skills and knowledge in line with the needs of the business. Actively coach and support other data scientists and be viewed as a technical expert by others in the analytical community. Having a well-developed understanding of the overall dynamics of Vitality's business. Applying risk management and governance: considering potential risks at every stage of a project. Championing model governance and data protection. Collaborating within and across teams: working effectively together with others across varying areas of expertise to achieve the required results. Essential Skills needed to fulfil this role: Undergraduate degree in numerical subject Strong knowledge of Microsoft Office tools Significant experience accessing and analysing data using SQL and Python Significant experience using commonly used regression and classification algorithms Experience (3+ yrs) working as a data scientist Expert in the process of building and implementing machine learning models to solve business problems Taken a lead role in the management of data science projects Ability to prioritise work in relation to likely business impact Communicates effectively to technical and non-technical audiences at all levels of the organisation Demonstrable experience of working with the business to identify new projects So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary About The Company Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits.
May 01, 2024
Full time
Team - Data Science Working Pattern - Hybrid - 2 days per week in the Vitality London Office. Full time, 37.5 hours per week. Top 3 skills needed: Delivery of high-impact machine learning projects Stakeholder management and collaboration Identification of new project opportunities What this role is all about: At Vitality, data scientists develop and deploy machine learning models that help us realise our core purpose and achieve our ongoing business objectives.Our data scientists work on innovative applications of machine learning techniques spanning the entire value chain of our business. They work with rich datasets, and on project use cases spanning a broad variety of advanced techniques. We have a test-and-learn ethos, meaning models are deployed quickly into business processes allowing us to assess the impact of our work. Our data science function and its members play a key role in shaping new projects in an innovative environment that's focused on making our members healthier and enhancing and protects their lives. Key Actions Implementing the machine learning life cycle: building models in a structured manner following best practice in the collection and analysis of modelling data, feature engineering, model fitting, selection, evaluation, deployment, and monitoring. Working independently and providing support and guidance to others. Receiving guidance from managers only in the most complex situations. Delivering work that stands up to the scrutiny of other senior data scientists and managers. Being recognised by the data science community as highly capable in all aspects of the machine learning life cycle. Analysing issues and recommending solutions. Solving complex problems, taking a broad perspective to identify solutions. Delivering high impact projects: working on projects that have well defined business benefits. Managing projects as well as providing oversight of other data scientists' work. Leveraging your experience of working on previous projects to deliver new projects quickly and working with commitment and urgency to achieve this. Managing several competing projects concurrently, prioritising your time effectively so as not to compromise delivery. Engaging stakeholders: working with stakeholders to support and understand their core needs and requirements to ensure the delivery of high impact projects. Putting forward well-reasoned arguments to all stakeholders in the business with confidence and leading and presenting engagements with stakeholders. Proactively collaborating with stakeholders and taking responsibility for stakeholder relationships. Providing examples of how alternative approaches might work and demonstrating advanced communication skills. Facilitating meetings and guiding discussions. Fielding complex questions and engaging at a high level in your area of expertise. Negotiating and resolving conflicts. Building and transferring skills and knowledge: taking responsibility for developing personal skills and expertise aligned to your role. Being fully competent in the core technologies used by the team as well as a range of more peripheral technologies (such as NLP, reinforcement learning and computer vision). Having a good grounding in the principles and technologies of ML engineering. Setting yourself apart through the breadth of your knowledge and your ability to apply it to solve the problems faced by Vitality. Proactively creating learning opportunities for other data scientists and analysts by initiating and conducting sessions to develop skills and knowledge in line with the needs of the business. Actively coach and support other data scientists and be viewed as a technical expert by others in the analytical community. Having a well-developed understanding of the overall dynamics of Vitality's business. Applying risk management and governance: considering potential risks at every stage of a project. Championing model governance and data protection. Collaborating within and across teams: working effectively together with others across varying areas of expertise to achieve the required results. Essential Skills needed to fulfil this role: Undergraduate degree in numerical subject Strong knowledge of Microsoft Office tools Significant experience accessing and analysing data using SQL and Python Significant experience using commonly used regression and classification algorithms Experience (3+ yrs) working as a data scientist Expert in the process of building and implementing machine learning models to solve business problems Taken a lead role in the management of data science projects Ability to prioritise work in relation to likely business impact Communicates effectively to technical and non-technical audiences at all levels of the organisation Demonstrable experience of working with the business to identify new projects So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary About The Company Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits.
The Graduate IT Support Analyst will play a pivotal role in maintaining and enhancing the IT infrastructure of our partner's organization. This presents an exciting opportunity for a passionate and enthusiastic individual with a strong IT background and a customer-focused approach to contribute to the success of a prominent player in the logistics industry. Key Responsibilities: Collaborate with the Group IT Team to continuously develop and manage IT infrastructure. Ensure alignment of IT security policies and procedures with all IT hardware and software components. Take the lead on new infrastructure projects aimed at improving efficiency and functionality. Offer expert advice on system enhancements and optimizations. Efficiently manage the helpdesk ticket system to ensure prompt user support and issue resolution. Keep abreast of current technology trends to identify opportunities for system improvement and competitive advantage. Engage stakeholders within the organization, clients, and retailers to formulate improvement strategies. Coordinate with solution providers and maintain relationships with IT partners. Essential Skills: Proficient understanding of computer hardware, network, and telephony applications. Desirable experience with VMWare and networking technologies such as VLAN segregation. Bachelor's degree in computer science, Information Technology, or related field preferred. Strong A-level qualifications in relevant subjects considered. Proven experience in IT support or a related field. Excellent problem-solving abilities and attention to detail. Strong communication and interpersonal skills. Capability to work independently and collaboratively within a team. Familiarity with Windows and/or Mac operating systems. Knowledge of networking concepts and protocols. Preferred certifications (e.g., CompTIA A+, Microsoft Certified IT Professional). UK driving license Location: Redditch, Worcestershire HQ (note the site is not accessible via public transport) Salary: £24,000 - £29,000 per annum + Benefits
May 01, 2024
Full time
The Graduate IT Support Analyst will play a pivotal role in maintaining and enhancing the IT infrastructure of our partner's organization. This presents an exciting opportunity for a passionate and enthusiastic individual with a strong IT background and a customer-focused approach to contribute to the success of a prominent player in the logistics industry. Key Responsibilities: Collaborate with the Group IT Team to continuously develop and manage IT infrastructure. Ensure alignment of IT security policies and procedures with all IT hardware and software components. Take the lead on new infrastructure projects aimed at improving efficiency and functionality. Offer expert advice on system enhancements and optimizations. Efficiently manage the helpdesk ticket system to ensure prompt user support and issue resolution. Keep abreast of current technology trends to identify opportunities for system improvement and competitive advantage. Engage stakeholders within the organization, clients, and retailers to formulate improvement strategies. Coordinate with solution providers and maintain relationships with IT partners. Essential Skills: Proficient understanding of computer hardware, network, and telephony applications. Desirable experience with VMWare and networking technologies such as VLAN segregation. Bachelor's degree in computer science, Information Technology, or related field preferred. Strong A-level qualifications in relevant subjects considered. Proven experience in IT support or a related field. Excellent problem-solving abilities and attention to detail. Strong communication and interpersonal skills. Capability to work independently and collaboratively within a team. Familiarity with Windows and/or Mac operating systems. Knowledge of networking concepts and protocols. Preferred certifications (e.g., CompTIA A+, Microsoft Certified IT Professional). UK driving license Location: Redditch, Worcestershire HQ (note the site is not accessible via public transport) Salary: £24,000 - £29,000 per annum + Benefits
Company description: ClearCourse Job description: Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business? ClearCourse is looking for a Support Analyst to join us in a newly opened position. This is a fantastic opportunity for someone looking to join a thriving team with genuine promotion pathways. The role will be perfect for an outgoing, tech-passionate person to gain hands-on experience whilst working with fantastic products and supporting many specialized businesses. Why work for us? 25 days' annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity, and adoption pay Life Assurance and Group Income Protection Private medical cover with a cash plan Enhanced Company Pension Generous training budgets and reimbursement for professional memberships What will this role consist of? Learn and understand the Company's products and services Act as the customers' main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails Develop knowledge and understanding of customers Field customer inquiries to the relevant department Liaise with different departments within the company Report any customer concerns to the team leader or manager Desirable experience/characteristics: Knowledge of effective customer service Technical knowledge of current information technology Exceptional interpersonal skills Proven strong analytical, problem-solving, logical thinking, and decision-making skills Experience with database use (preferably SQL Server) Experience using and supporting Windows OS Experience dealing with customers face-to-face, online, or by telephone If this sounds like the role for you, apply to us now.
May 01, 2024
Full time
Company description: ClearCourse Job description: Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business? ClearCourse is looking for a Support Analyst to join us in a newly opened position. This is a fantastic opportunity for someone looking to join a thriving team with genuine promotion pathways. The role will be perfect for an outgoing, tech-passionate person to gain hands-on experience whilst working with fantastic products and supporting many specialized businesses. Why work for us? 25 days' annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity, and adoption pay Life Assurance and Group Income Protection Private medical cover with a cash plan Enhanced Company Pension Generous training budgets and reimbursement for professional memberships What will this role consist of? Learn and understand the Company's products and services Act as the customers' main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails Develop knowledge and understanding of customers Field customer inquiries to the relevant department Liaise with different departments within the company Report any customer concerns to the team leader or manager Desirable experience/characteristics: Knowledge of effective customer service Technical knowledge of current information technology Exceptional interpersonal skills Proven strong analytical, problem-solving, logical thinking, and decision-making skills Experience with database use (preferably SQL Server) Experience using and supporting Windows OS Experience dealing with customers face-to-face, online, or by telephone If this sounds like the role for you, apply to us now.
Employer description: Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance. Overview: Are you looking for an apprenticeship that offers varied and interesting opportunities and up-to-date training options? Do you have a keen interest in a career in IT and a strong affinity for problem-solving and helping people? If so, then we would love to hear from you! Duties: Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc. Monitoring client servers and backup data for anomalous behaviour, and adverse client impact Identifying and troubleshooting client backup failures You'll will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services Desired skills / qualities: The ability to build strong relationships with the team and clients Excellent customer service: you must be a people person with patience and be able to communicate effectively Great problem-solving skills with the ability to see the challenge through You do not need to have already studied IT, but a basic understanding of how IT works, and the difficulties users face will set you apart. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Salary: £18,000 - £20,000 per annum. Working week: Based in our Cambridge office on a shift rota between 8:00am - 6:30pm, Monday to Friday (to be confirmed upon interview). Benefits: We are a friendly bunch with passion and ambition! Our culture focuses on helping each other and working as a team. Certifications through the QA apprenticeship and our partnership with Microsoft. Profit share scheme. BUPA health insurance and enhanced pension scheme. 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with us. Social events, such as go karting, pizza making, escape rooms and many more! Our office is a short walk from Cambridge North train station and local bus routes. We also offer free onsite parking. Future prospects: As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site support. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply Today!
May 01, 2024
Full time
Employer description: Bridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance. Overview: Are you looking for an apprenticeship that offers varied and interesting opportunities and up-to-date training options? Do you have a keen interest in a career in IT and a strong affinity for problem-solving and helping people? If so, then we would love to hear from you! Duties: Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc. Monitoring client servers and backup data for anomalous behaviour, and adverse client impact Identifying and troubleshooting client backup failures You'll will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services Desired skills / qualities: The ability to build strong relationships with the team and clients Excellent customer service: you must be a people person with patience and be able to communicate effectively Great problem-solving skills with the ability to see the challenge through You do not need to have already studied IT, but a basic understanding of how IT works, and the difficulties users face will set you apart. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Salary: £18,000 - £20,000 per annum. Working week: Based in our Cambridge office on a shift rota between 8:00am - 6:30pm, Monday to Friday (to be confirmed upon interview). Benefits: We are a friendly bunch with passion and ambition! Our culture focuses on helping each other and working as a team. Certifications through the QA apprenticeship and our partnership with Microsoft. Profit share scheme. BUPA health insurance and enhanced pension scheme. 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with us. Social events, such as go karting, pizza making, escape rooms and many more! Our office is a short walk from Cambridge North train station and local bus routes. We also offer free onsite parking. Future prospects: As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site support. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply Today!
Employer description: One IT Services and Solutions is a Stockton-based company providing advice, support and guidance to Headteachers, Principals and other school-based staff for the development and support of ICT-based provision within their schools. Overview: As an apprentice you will be allocated to one of 3 technical teams and work with experienced technicians who will mentor you on a daily basis. You will be provided with various items of equipment, Mobile Phone, Laptop and/or PC to allow you to fulfil the requirements of the role as well as being provided adequate time and resources to fulfil all your training requirements. Purpose of the job: To be a member of a team responsible for development, delivery and support of the ICT server, network and end user ICT environment in schools. Primary responsibilities: will include, but not be limited to: Be a member of a team responsible for development, delivery and support of the ICT server, network and end user ICT environment in schools. Be part of a team of ICT professionals who provide and contribute to the effective and efficient delivery of all server, network and end user hardware, software and associated services, from installation through to disposal. Provide advice and guidance to schools on all server, network and end user related matters, including testing procedures. Comply with agreed standards in the timely and effective use of the ICT Helpdesk system to aid in the smooth management of incidents and problems across the ICT service for the benefit of its customers. Take reasonable care of your own health and safety and co-operate with management, as far as is necessary, to enable compliance with One IT's health and safety policies. Principal Responsibilities: Assist in providing effective ICT support to schools. Contribute to small and large-scale ICT projects. Provide guidance to schools on server, network, and end-user matters. One IT Services & Solutions provide IT support by means of offering pre-arranged support visits as well as help-desk support. Bespoke support arrangements can be agreed with individual schools, businesses and charities. What we are looking for: Essential: Having a full driving licence and your own vehicle is required - as the role involves travel to client sites. Desired skills: Excellent communicator Excellent telephone manner Excellent team player by providing assistance and support to colleagues in IT-related matters Ensure that a high level of customer service and support is provided to all internal and external customers Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Salary Increase The company may your milege Team activities Candidates will have the potential to develop their experience in all aspects of IT including networking, working with and configuring switches and the latest Wi-Fi solutions, as well as servers and a multitude of desktop, mobile devices operating systems and software. Future prospects: Training progression to next level Full time position Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: One IT Services and Solutions is a Stockton-based company providing advice, support and guidance to Headteachers, Principals and other school-based staff for the development and support of ICT-based provision within their schools. Overview: As an apprentice you will be allocated to one of 3 technical teams and work with experienced technicians who will mentor you on a daily basis. You will be provided with various items of equipment, Mobile Phone, Laptop and/or PC to allow you to fulfil the requirements of the role as well as being provided adequate time and resources to fulfil all your training requirements. Purpose of the job: To be a member of a team responsible for development, delivery and support of the ICT server, network and end user ICT environment in schools. Primary responsibilities: will include, but not be limited to: Be a member of a team responsible for development, delivery and support of the ICT server, network and end user ICT environment in schools. Be part of a team of ICT professionals who provide and contribute to the effective and efficient delivery of all server, network and end user hardware, software and associated services, from installation through to disposal. Provide advice and guidance to schools on all server, network and end user related matters, including testing procedures. Comply with agreed standards in the timely and effective use of the ICT Helpdesk system to aid in the smooth management of incidents and problems across the ICT service for the benefit of its customers. Take reasonable care of your own health and safety and co-operate with management, as far as is necessary, to enable compliance with One IT's health and safety policies. Principal Responsibilities: Assist in providing effective ICT support to schools. Contribute to small and large-scale ICT projects. Provide guidance to schools on server, network, and end-user matters. One IT Services & Solutions provide IT support by means of offering pre-arranged support visits as well as help-desk support. Bespoke support arrangements can be agreed with individual schools, businesses and charities. What we are looking for: Essential: Having a full driving licence and your own vehicle is required - as the role involves travel to client sites. Desired skills: Excellent communicator Excellent telephone manner Excellent team player by providing assistance and support to colleagues in IT-related matters Ensure that a high level of customer service and support is provided to all internal and external customers Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Salary Increase The company may your milege Team activities Candidates will have the potential to develop their experience in all aspects of IT including networking, working with and configuring switches and the latest Wi-Fi solutions, as well as servers and a multitude of desktop, mobile devices operating systems and software. Future prospects: Training progression to next level Full time position Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
For over a century John Cotton Group have pioneered Home Textile and Nonwoven fibre production from our head office in Yorkshire. At the heart of our company is an unwavering commitment to innovation, sustainability and delivery of the highest quality products to our customers. As part of the IT team, you will deliver on business objectives & mandates. Providing excellent service while supporting internal customers and proactively monitor and administer business systems and application solutions. Key responsibilities: Duties include but not limited to Respond to either first line support or end user software or hardware queries via email, phone, or face to face. Work with the UK IT Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented. Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Liaise closely with business and 3rd party solution providers. Support bespoke applications specific to manufacturing Assist with Implementing, configuring, and testing feasible solutions. Other duties as required Desirable skills: Excellent communication skills, both verbal and written. Organised and methodical. Self-sufficient Self-Motivated Enthusiastic Team Player Sense of Humour Experience with the following is advantageous but not essential: Helpdesk software - ITIL principles, Asset Management and Troubleshooting Microsoft Office issues Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: 22 days holiday with 1 extra day per year up to 25 days. + Bank holidays Workplace pension Flexibility for personal development Regular salary reviews Future prospects: Once achieved apprenticeship the right candidate could be promoted into 3rd & 4th line support as well as having the opportunity to further develop with more qualifications. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
For over a century John Cotton Group have pioneered Home Textile and Nonwoven fibre production from our head office in Yorkshire. At the heart of our company is an unwavering commitment to innovation, sustainability and delivery of the highest quality products to our customers. As part of the IT team, you will deliver on business objectives & mandates. Providing excellent service while supporting internal customers and proactively monitor and administer business systems and application solutions. Key responsibilities: Duties include but not limited to Respond to either first line support or end user software or hardware queries via email, phone, or face to face. Work with the UK IT Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented. Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Liaise closely with business and 3rd party solution providers. Support bespoke applications specific to manufacturing Assist with Implementing, configuring, and testing feasible solutions. Other duties as required Desirable skills: Excellent communication skills, both verbal and written. Organised and methodical. Self-sufficient Self-Motivated Enthusiastic Team Player Sense of Humour Experience with the following is advantageous but not essential: Helpdesk software - ITIL principles, Asset Management and Troubleshooting Microsoft Office issues Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Benefits: 22 days holiday with 1 extra day per year up to 25 days. + Bank holidays Workplace pension Flexibility for personal development Regular salary reviews Future prospects: Once achieved apprenticeship the right candidate could be promoted into 3rd & 4th line support as well as having the opportunity to further develop with more qualifications. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Employer description: The company began it's journey in to the world of Fashion not so long ago. Founded in 2018. The company has grown from strength to strength, creating in house designs for top high street retailers and making the designs come to life. They are growing fast and have offices in Manchester, China, Turkey and Bangladesh and Morocco Overview: They're excited for the future and are looking to take on board an enthusiastic IT Apprentice with a keen interest in fashion to support them on this journey! As an IT Apprentice, you'll be working closely with the companies IT manager and another apprentice (who coming to the end of their course) to support internal staff worldwide. You'll have a keen interest in IT and must be able to work in a fast passed environment. Working closely with other departments you will need to build relationships with both staff and management. Main responsibilities: You'll be responsible for the quality of information logged into the companies Call Management system You will be expected to accurately log support tickets into the Call Management system in a timely manner Dealing with internal staff IT queries both from incoming phone calls and emails Using the formal call logging system in place, and be responsible for the quality of the information recorded to produce clear descriptions relating to user problems that ensure timely and efficient solutions Recognising when a call is urgent and escalate accordingly Carrying out configuration and testing of new kit prior to new starters joining the company You'll be expected take part in the Technical Support meetings which take place at 10am each Monday morning As you develop in your role and the apprenticeship, in time, you will become the first point of contact for all incoming issues to the Help Desk. Desirable skills: You are self-motivated, efficient and well-organised with a keen eye for detail. You have excellent IT skills and can use Microsoft Office, in particular, Outlook, Word and Excel proficiently Personal qualities: The ability to work as part of a team, whilst remaining self-motivated in managing your own workload The ability to demonstrate an excellent customer service focus when dealing with internal clients Driven, committed and you energise, engage and inspire others Friendly, helpful and considerate others Sincere, transparent and trustworthy The company have a friendly and welcoming team environment and will be 100% committed to your development and training. Salary: £18,000 per annum. They offer lots of perks and benefits, such as: Providing your birthday off as holiday Charity events Regular work social events They also offer: A Bike2work and Pension scheme The opportunity to travel with work Future prospects : As the company continues to expand, it's IT Team will grow so you will be in a great place to secure a fulltime permanent position in the companies IT Team on successful completion of your apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
May 01, 2024
Full time
Employer description: The company began it's journey in to the world of Fashion not so long ago. Founded in 2018. The company has grown from strength to strength, creating in house designs for top high street retailers and making the designs come to life. They are growing fast and have offices in Manchester, China, Turkey and Bangladesh and Morocco Overview: They're excited for the future and are looking to take on board an enthusiastic IT Apprentice with a keen interest in fashion to support them on this journey! As an IT Apprentice, you'll be working closely with the companies IT manager and another apprentice (who coming to the end of their course) to support internal staff worldwide. You'll have a keen interest in IT and must be able to work in a fast passed environment. Working closely with other departments you will need to build relationships with both staff and management. Main responsibilities: You'll be responsible for the quality of information logged into the companies Call Management system You will be expected to accurately log support tickets into the Call Management system in a timely manner Dealing with internal staff IT queries both from incoming phone calls and emails Using the formal call logging system in place, and be responsible for the quality of the information recorded to produce clear descriptions relating to user problems that ensure timely and efficient solutions Recognising when a call is urgent and escalate accordingly Carrying out configuration and testing of new kit prior to new starters joining the company You'll be expected take part in the Technical Support meetings which take place at 10am each Monday morning As you develop in your role and the apprenticeship, in time, you will become the first point of contact for all incoming issues to the Help Desk. Desirable skills: You are self-motivated, efficient and well-organised with a keen eye for detail. You have excellent IT skills and can use Microsoft Office, in particular, Outlook, Word and Excel proficiently Personal qualities: The ability to work as part of a team, whilst remaining self-motivated in managing your own workload The ability to demonstrate an excellent customer service focus when dealing with internal clients Driven, committed and you energise, engage and inspire others Friendly, helpful and considerate others Sincere, transparent and trustworthy The company have a friendly and welcoming team environment and will be 100% committed to your development and training. Salary: £18,000 per annum. They offer lots of perks and benefits, such as: Providing your birthday off as holiday Charity events Regular work social events They also offer: A Bike2work and Pension scheme The opportunity to travel with work Future prospects : As the company continues to expand, it's IT Team will grow so you will be in a great place to secure a fulltime permanent position in the companies IT Team on successful completion of your apprenticeship. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Redditch, GBR BASIC QUALIFICATIONS For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Redditch, GBR BASIC QUALIFICATIONS For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Coalville, LEC, GBR BASIC QUALIFICATIONS For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Coalville, LEC, GBR BASIC QUALIFICATIONS For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Peterborough, GBR BASIC QUALIFICATIONS Basic Qualifications For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS Preferred Qualifications/Skills These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Peterborough, GBR BASIC QUALIFICATIONS Basic Qualifications For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS Preferred Qualifications/Skills These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Chesterfield, GBR BASIC QUALIFICATIONS Basic Qualifications For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS Preferred Qualifications/Skills These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Chesterfield, GBR BASIC QUALIFICATIONS Basic Qualifications For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS Preferred Qualifications/Skills These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
This role focuses on those who have military experience interested in working in the private sector. Amazon's military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. On a daily basis, those with military backgrounds are able to apply their knowledge, skills, and leadership abilities in a wide variety of careers - influencing change across the globe. Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
This role focuses on those who have military experience interested in working in the private sector. Amazon's military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. On a daily basis, those with military backgrounds are able to apply their knowledge, skills, and leadership abilities in a wide variety of careers - influencing change across the globe. Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).