Business Development Manager Bristol, Hybrid Working Available Permanent, Full-time position £35,000 to £40,000 + Double OTE We re currently looking for an experienced Business Development Manager to join a growing IT Managed Services Provider based in Bristol. If you re looking for your next challenge and have experience in sales get in touch! What s on offer? Hybrid working. Fantastic career progression opportunities. Realistic commission structure and fantastic earning potential. Ongoing training and development. What will you do? Identify and close new business opportunities to achieve given sales targets. Generate your own leads to supplement leads which are generated by the telemarketing team. Build an accurately qualified pipeline to ensure success against targets. Carry out meetings and demos on products. What skills and experience do you need? Sales experience from an MSP, Telecoms or SaaS background. Must have a new business hunter mentality. Consultative approach and excellent communication skills. Prior experience selling Managed Services would be desirable. UK citizen with full driving license no sponsorship is offered. For further information please contact Jack on (phone number removed) This advert represents a summary of the full role description. To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.
May 01, 2024
Full time
Business Development Manager Bristol, Hybrid Working Available Permanent, Full-time position £35,000 to £40,000 + Double OTE We re currently looking for an experienced Business Development Manager to join a growing IT Managed Services Provider based in Bristol. If you re looking for your next challenge and have experience in sales get in touch! What s on offer? Hybrid working. Fantastic career progression opportunities. Realistic commission structure and fantastic earning potential. Ongoing training and development. What will you do? Identify and close new business opportunities to achieve given sales targets. Generate your own leads to supplement leads which are generated by the telemarketing team. Build an accurately qualified pipeline to ensure success against targets. Carry out meetings and demos on products. What skills and experience do you need? Sales experience from an MSP, Telecoms or SaaS background. Must have a new business hunter mentality. Consultative approach and excellent communication skills. Prior experience selling Managed Services would be desirable. UK citizen with full driving license no sponsorship is offered. For further information please contact Jack on (phone number removed) This advert represents a summary of the full role description. To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.
Portfolio Asset Manager Permanent Location - Theale Hybrid working - 2 days in the office Purpose: To manage, develop and promote strategic relationships with multi-site portfolio owners and the owners of the key property portfolios including but not limited to Network Rail , TFL, Water Companies, Councils, Heathrow ,Gatwick and other airports. To negotiate and promote the agreement of terms for ongoing acquisition and renewal of sites within these portfolios and provide support on all other property and commercial issues arising acting as the point of escalation. To identify and pursue other material infrastructure related 'value add' commercial opportunities in relation to target portfolios, including site sharing master agreements, collaborative real estate opportunities and the benefits of connectivity and the Code. Responsible for a) the delivery of property-related projects / transactions (including but not limited to new acquisitions, upgrades and lease renewals) and b) the ongoing estate management. To track the delivery of sites across relevant programmes of work (renewals, NTQs, new acquisitions etc.) in the portfolio/MSA and ensure that business timescales, and budget and volume targets are achieved. To work with the regional and central Property and Estates teams and other key stakeholders to achieve the optimum site solution and overall asset portfolio in terms of time, cost & quality. Contract manage the commercial relationship with MSA/Portfolio providers and lead the negotiation of appropriate portfolio framework and/or template Code agreements. Responsibilities: Improve delivery of all property-related transactions Find and escalate the root cause of issues Develop and deliver process changes Implement effective governance Develop and deliver new initiatives to reduce / avoid cost and/or deliver additional value With a focus on finance, drive improvements in portfolio P&Ls to agreed targets Deliver a programme of work to agreed targets comprising property-related transactions including lease renewals, new site acquisition and upgrades applicable to assets in the specific region. To provide visibility of the future profile of all work streams (renewals, NTQ, acquisitions etc.) by ensuring that forecasting is up to date & in accordance with agreed forecasting standards through the tracking of 3rd party supplier projections To deliver defined Capex & Opex targets & agreement terms by applying agreed standards, policies & expertise and escalating exceptions to enable the business to make informed decisions. Apply asset management & property expertise to support & validate the work of 3rd party suppliers and to ensure site specific issues are addressed. To maintain security of tenure and keep shareholder cells in service through effective management of the MSP/Portfolio Providers Why Join Us: Opportunity to work with cutting-edge technology and contribute to shaping the future of telecommunications. Competitive salary and benefits package including health insurance, and professional development opportunities. Flexible work environment and a supportive company culture that values work-life balance. Collaborative team environment where your ideas and contributions are valued and recognized. To apply for the Portfolio Asset Manager please send your CV to (url removed) Project People is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Portfolio Asset Manager Permanent Location - Theale Hybrid working - 2 days in the office Purpose: To manage, develop and promote strategic relationships with multi-site portfolio owners and the owners of the key property portfolios including but not limited to Network Rail , TFL, Water Companies, Councils, Heathrow ,Gatwick and other airports. To negotiate and promote the agreement of terms for ongoing acquisition and renewal of sites within these portfolios and provide support on all other property and commercial issues arising acting as the point of escalation. To identify and pursue other material infrastructure related 'value add' commercial opportunities in relation to target portfolios, including site sharing master agreements, collaborative real estate opportunities and the benefits of connectivity and the Code. Responsible for a) the delivery of property-related projects / transactions (including but not limited to new acquisitions, upgrades and lease renewals) and b) the ongoing estate management. To track the delivery of sites across relevant programmes of work (renewals, NTQs, new acquisitions etc.) in the portfolio/MSA and ensure that business timescales, and budget and volume targets are achieved. To work with the regional and central Property and Estates teams and other key stakeholders to achieve the optimum site solution and overall asset portfolio in terms of time, cost & quality. Contract manage the commercial relationship with MSA/Portfolio providers and lead the negotiation of appropriate portfolio framework and/or template Code agreements. Responsibilities: Improve delivery of all property-related transactions Find and escalate the root cause of issues Develop and deliver process changes Implement effective governance Develop and deliver new initiatives to reduce / avoid cost and/or deliver additional value With a focus on finance, drive improvements in portfolio P&Ls to agreed targets Deliver a programme of work to agreed targets comprising property-related transactions including lease renewals, new site acquisition and upgrades applicable to assets in the specific region. To provide visibility of the future profile of all work streams (renewals, NTQ, acquisitions etc.) by ensuring that forecasting is up to date & in accordance with agreed forecasting standards through the tracking of 3rd party supplier projections To deliver defined Capex & Opex targets & agreement terms by applying agreed standards, policies & expertise and escalating exceptions to enable the business to make informed decisions. Apply asset management & property expertise to support & validate the work of 3rd party suppliers and to ensure site specific issues are addressed. To maintain security of tenure and keep shareholder cells in service through effective management of the MSP/Portfolio Providers Why Join Us: Opportunity to work with cutting-edge technology and contribute to shaping the future of telecommunications. Competitive salary and benefits package including health insurance, and professional development opportunities. Flexible work environment and a supportive company culture that values work-life balance. Collaborative team environment where your ideas and contributions are valued and recognized. To apply for the Portfolio Asset Manager please send your CV to (url removed) Project People is acting as an Employment Agency in relation to this vacancy.
The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please also share examples of where you have problem solved with these organisations to achieve positive outcomes. This is a Hybrid role with 2 days a week in the office (SE1). The core of this role will be a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime of Fridays during summer or enjoy time off with the family as the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves as a liaison between the company and its vendor, fostering collaborative and a productive relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers. The IT Service Delivery Manager looks after operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage their CSIPs. Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives Act as the primary point of contact for issue escalation and resolution between the company and vendor. Collaborate with relevant teams to address and resolve service delivery issues in a timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams to identify and manage service improvement activities Responsibility for IT vendor and licensing management processes and CSIP Owner of the major incident process, ensuring coordination of resolving parties (internal and external), effective communication to internal stakeholders, and post incident reviews Education, Training and Certification Batchelors degree ITIL Certification Agile Methodologies Experience 5 years IT experience with 3 years in an adjacent or similar function including Proven experience of managing in multi-sourced environments, exposure to SIAM type implementations an advantage Proven experience of IT asset management including software asset management Proven experience in identifying and improving IT team processes Skills and key behaviours Knowledge of ITIL processes and best practices (knowledge of ITILv4 an advantage) Strong analytical and numerical ability Capable and confident communicator, written and verbal, able to influence and manage stakeholders at all levels People oriented, leads by example, and motivates others to fully engage and to work collaboratively Encourages diversity of thought, recognising contributions and concerns from team members of all backgrounds Empathises with user and stakeholder frustrations, capable of dealing with people in a calm, professional and effective manner Self-starter who will actively seek out innovative opportunities to deliver value, whilst ensuring alignment to the overall IT strategy and priorities Commercial approach, ensuring that services and capabilities deliver maximum value Ambitious and energetic with the desire to bring their own ideas to fruition
May 01, 2024
Full time
The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please also share examples of where you have problem solved with these organisations to achieve positive outcomes. This is a Hybrid role with 2 days a week in the office (SE1). The core of this role will be a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime of Fridays during summer or enjoy time off with the family as the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed contractual obligations, service level agreements (SLAs), and customer expectations. The SDM serves as a liaison between the company and its vendor, fostering collaborative and a productive relationship. The IT Service Delivery Manager is responsible for the day to day service delivery of defined IT Services provided by both internal and external service providers. The IT Service Delivery Manager looks after operational relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage their CSIPs. Oversee the delivery of services by vendors to ensure they align with the company's standards and objectives Act as the primary point of contact for issue escalation and resolution between the company and vendor. Collaborate with relevant teams to address and resolve service delivery issues in a timely manner. Ensure accurate documentation is kept of Supplier agreements, CCN, and performance metrics. Work closely with the Infrastructure and Development teams on problem management Deliver reliable IT services including service desk and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams to identify and manage service improvement activities Responsibility for IT vendor and licensing management processes and CSIP Owner of the major incident process, ensuring coordination of resolving parties (internal and external), effective communication to internal stakeholders, and post incident reviews Education, Training and Certification Batchelors degree ITIL Certification Agile Methodologies Experience 5 years IT experience with 3 years in an adjacent or similar function including Proven experience of managing in multi-sourced environments, exposure to SIAM type implementations an advantage Proven experience of IT asset management including software asset management Proven experience in identifying and improving IT team processes Skills and key behaviours Knowledge of ITIL processes and best practices (knowledge of ITILv4 an advantage) Strong analytical and numerical ability Capable and confident communicator, written and verbal, able to influence and manage stakeholders at all levels People oriented, leads by example, and motivates others to fully engage and to work collaboratively Encourages diversity of thought, recognising contributions and concerns from team members of all backgrounds Empathises with user and stakeholder frustrations, capable of dealing with people in a calm, professional and effective manner Self-starter who will actively seek out innovative opportunities to deliver value, whilst ensuring alignment to the overall IT strategy and priorities Commercial approach, ensuring that services and capabilities deliver maximum value Ambitious and energetic with the desire to bring their own ideas to fruition
Business Development Manager - IT Managed Services Northwest. Hybrid working-Up to 45-55k Basic DOE + Double OTE + Car Allowance + Benefits The Role + Company Our client has been supporting businesses with their IT needs for over 35 years. They offer a highly competitive tech stack based around M365, Azure Cloud, Enterprise Mobility, Intune, Cyber Security including Cyber Essentials and have an in-house team developing bespoke MS based software applications. The position will be working with the Director of New Business & Business Development team to focus on the continued growth of the business by winning new Logo's in a hunting role. Responsibilities: Prospecting, identifying, developing, and closing new customers to achieve new business sales targets. Work with the Director of New Business & Business Development team (Marketing & BDM) to plan and secure the required number of qualified opportunities each month. Carry out research, preparation, and planning prior to new business appointments to maximise their success. Carry out consultative new business appointments, identifying the most appropriate IT support solution for the prospect and building a compelling proposition for them. Prepare support proposals after understanding prospects specific requirements. Carry out the necessary follow up, both face to face and remotely to secure the contracted client "Win". Work with the Sales Director & Service Delivery team to handover the client and their specific requirements and priorities. Work with the Sales Director to plan and deliver the budgeted new business wins. Working with the marketing function to support and help implement campaigns. Working with the Sales Director to deliver the Business Development business plan. Required Skills and Experience: Current IT Sales Experience from an MSP or B2B IT Sales Background (2 Years Minimum in a BDM) Must have a New Business Hunter mentality while being able to attend to existing accounts to maximise opportunities. Must have experience selling Managed Services, Cloud Hosting, Helpdesk Support Contracts, Remote Monitoring, Back Up, Anti-Virus. Ideal candidate will have experience/knowledge if modern services & network infrastructures. Ability to communicate effectively at all levels. Ability to work independently and in a team with minimum supervision. Ability to organise and coordinate complex activities within interrelated schedules and time lines, to demonstrate sound judgement and task orientation. Ability to take responsibility for managing a territory to achieve target and key performance indicators. Excellent written and oral communication skills. Business Development Manager / IT Managed Services Northwest. Hybrid working -Up to 45-55k Basic DOE + Double OTE + Car Allowance + Benefits
May 01, 2024
Full time
Business Development Manager - IT Managed Services Northwest. Hybrid working-Up to 45-55k Basic DOE + Double OTE + Car Allowance + Benefits The Role + Company Our client has been supporting businesses with their IT needs for over 35 years. They offer a highly competitive tech stack based around M365, Azure Cloud, Enterprise Mobility, Intune, Cyber Security including Cyber Essentials and have an in-house team developing bespoke MS based software applications. The position will be working with the Director of New Business & Business Development team to focus on the continued growth of the business by winning new Logo's in a hunting role. Responsibilities: Prospecting, identifying, developing, and closing new customers to achieve new business sales targets. Work with the Director of New Business & Business Development team (Marketing & BDM) to plan and secure the required number of qualified opportunities each month. Carry out research, preparation, and planning prior to new business appointments to maximise their success. Carry out consultative new business appointments, identifying the most appropriate IT support solution for the prospect and building a compelling proposition for them. Prepare support proposals after understanding prospects specific requirements. Carry out the necessary follow up, both face to face and remotely to secure the contracted client "Win". Work with the Sales Director & Service Delivery team to handover the client and their specific requirements and priorities. Work with the Sales Director to plan and deliver the budgeted new business wins. Working with the marketing function to support and help implement campaigns. Working with the Sales Director to deliver the Business Development business plan. Required Skills and Experience: Current IT Sales Experience from an MSP or B2B IT Sales Background (2 Years Minimum in a BDM) Must have a New Business Hunter mentality while being able to attend to existing accounts to maximise opportunities. Must have experience selling Managed Services, Cloud Hosting, Helpdesk Support Contracts, Remote Monitoring, Back Up, Anti-Virus. Ideal candidate will have experience/knowledge if modern services & network infrastructures. Ability to communicate effectively at all levels. Ability to work independently and in a team with minimum supervision. Ability to organise and coordinate complex activities within interrelated schedules and time lines, to demonstrate sound judgement and task orientation. Ability to take responsibility for managing a territory to achieve target and key performance indicators. Excellent written and oral communication skills. Business Development Manager / IT Managed Services Northwest. Hybrid working -Up to 45-55k Basic DOE + Double OTE + Car Allowance + Benefits
Business Development Manager - IT Managed Services Southwest. Hybrid working- Up to 45-55k Basic DOE + Double OTE + Car Allowance + Benefits The Role + Company Our client has been supporting businesses with their IT needs for over 35 years. They offer a highly competitive tech stack based around M365, Azure Cloud, Enterprise Mobility, Intune, Cyber Security including Cyber Essentials and have an in-house team developing bespoke MS based software applications. The position will be working with the Director of New Business & Business Development team to focus on the continued growth of the business by winning new Logo's in a hunting role. Responsibilities: Prospecting, identifying, developing, and closing new customers to achieve new business sales targets. Work with the Director of New Business & Business Development team (Marketing & BDM) to plan and secure the required number of qualified opportunities each month. Carry out research, preparation, and planning prior to new business appointments to maximise their success. Carry out consultative new business appointments, identifying the most appropriate IT support solution for the prospect and building a compelling proposition for them. Prepare support proposals after understanding prospects specific requirements. Carry out the necessary follow up, both face to face and remotely to secure the contracted client "Win". Work with the Sales Director & Service Delivery team to handover the client and their specific requirements and priorities. Work with the Sales Director to plan and deliver the budgeted new business wins. Working with the marketing function to support and help implement campaigns. Working with the Sales Director to deliver the Business Development business plan. Required Skills and Experience: Current IT Sales Experience from an MSP or B2B IT Sales Background (2 Years Minimum in a BDM) Must have a New Business Hunter mentality while being able to attend to existing accounts to maximise opportunities. Must have experience selling Managed Services, Cloud Hosting, Helpdesk Support Contracts, Remote Monitoring, Back Up, Anti-Virus. Ideal candidate will have experience/knowledge if modern services & network infrastructures. Ability to communicate effectively at all levels. Ability to work independently and in a team with minimum supervision. Ability to organise and coordinate complex activities within interrelated schedules and time lines, to demonstrate sound judgement and task orientation. Ability to take responsibility for managing a territory to achieve target and key performance indicators. Excellent written and oral communication skills. Business Development Manager / IT Managed Services Southwest. Hybrid working - Up to 45-55k Basic DOE + Double OTE + Car Allowance + Benefits
May 01, 2024
Full time
Business Development Manager - IT Managed Services Southwest. Hybrid working- Up to 45-55k Basic DOE + Double OTE + Car Allowance + Benefits The Role + Company Our client has been supporting businesses with their IT needs for over 35 years. They offer a highly competitive tech stack based around M365, Azure Cloud, Enterprise Mobility, Intune, Cyber Security including Cyber Essentials and have an in-house team developing bespoke MS based software applications. The position will be working with the Director of New Business & Business Development team to focus on the continued growth of the business by winning new Logo's in a hunting role. Responsibilities: Prospecting, identifying, developing, and closing new customers to achieve new business sales targets. Work with the Director of New Business & Business Development team (Marketing & BDM) to plan and secure the required number of qualified opportunities each month. Carry out research, preparation, and planning prior to new business appointments to maximise their success. Carry out consultative new business appointments, identifying the most appropriate IT support solution for the prospect and building a compelling proposition for them. Prepare support proposals after understanding prospects specific requirements. Carry out the necessary follow up, both face to face and remotely to secure the contracted client "Win". Work with the Sales Director & Service Delivery team to handover the client and their specific requirements and priorities. Work with the Sales Director to plan and deliver the budgeted new business wins. Working with the marketing function to support and help implement campaigns. Working with the Sales Director to deliver the Business Development business plan. Required Skills and Experience: Current IT Sales Experience from an MSP or B2B IT Sales Background (2 Years Minimum in a BDM) Must have a New Business Hunter mentality while being able to attend to existing accounts to maximise opportunities. Must have experience selling Managed Services, Cloud Hosting, Helpdesk Support Contracts, Remote Monitoring, Back Up, Anti-Virus. Ideal candidate will have experience/knowledge if modern services & network infrastructures. Ability to communicate effectively at all levels. Ability to work independently and in a team with minimum supervision. Ability to organise and coordinate complex activities within interrelated schedules and time lines, to demonstrate sound judgement and task orientation. Ability to take responsibility for managing a territory to achieve target and key performance indicators. Excellent written and oral communication skills. Business Development Manager / IT Managed Services Southwest. Hybrid working - Up to 45-55k Basic DOE + Double OTE + Car Allowance + Benefits
3rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3rd Line Support Engineer you will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation. Role & Responsibilities: Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments. Respond to service desk phone calls and tickets as needed Respond to ticket escalations from 1st & 2nd line queues Contribute to the maintenance and documentation of infrastructure Undertake change management of systems Undertake project design and implementation Monitor and design system monitoring tools Contribute to infrastructure reporting Provide an escalation point for out-of-hours and weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong Microsoft product support skills Networking Skills Cloud System management Desirable: MSP background highly beneficial Package: £40-£45k depending on skills & experience 25 days annual leave + bank holiday Pension Scheme L&D Career development plan + training courses Fully onsite + client visits when required Monday-Friday 8:30am-5:30pm No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional) Shift Allocation, out of hours and weekend escalation point Out of works hours work paid at 1.5
May 01, 2024
Full time
3rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3rd Line Support Engineer you will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation. Role & Responsibilities: Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments. Respond to service desk phone calls and tickets as needed Respond to ticket escalations from 1st & 2nd line queues Contribute to the maintenance and documentation of infrastructure Undertake change management of systems Undertake project design and implementation Monitor and design system monitoring tools Contribute to infrastructure reporting Provide an escalation point for out-of-hours and weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong Microsoft product support skills Networking Skills Cloud System management Desirable: MSP background highly beneficial Package: £40-£45k depending on skills & experience 25 days annual leave + bank holiday Pension Scheme L&D Career development plan + training courses Fully onsite + client visits when required Monday-Friday 8:30am-5:30pm No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional) Shift Allocation, out of hours and weekend escalation point Out of works hours work paid at 1.5
IT Manager Cheshire 35,000 - 40,000 DOE + 28 Days Holiday, Expensed Mileage, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success, they are expanding their Infrastructure and Networking team. This role has a 50/50 split of hands-on technical work and management of the IT team. You will be the first point of technical escalation for the support team as well as be responsible for all technical support staff. You will also assist with the creation of new client quotes. The ideal candidate will have proven experience in a similar role and strong knowledge of ITIL, Networking, and Windows technologies. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: 50/50 split of hands-on technical work and management of the IT team First point of technical escalation for the support team Assist with the creation of new client quotes Site based in Cheshire with occasional travel needed to client sites The Person: Proven experience in a similar role Strong knowledge of ITIL, Networking, and Windows technologies Full UK Driving License Reference Number: BBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
May 01, 2024
Full time
IT Manager Cheshire 35,000 - 40,000 DOE + 28 Days Holiday, Expensed Mileage, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success, they are expanding their Infrastructure and Networking team. This role has a 50/50 split of hands-on technical work and management of the IT team. You will be the first point of technical escalation for the support team as well as be responsible for all technical support staff. You will also assist with the creation of new client quotes. The ideal candidate will have proven experience in a similar role and strong knowledge of ITIL, Networking, and Windows technologies. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: 50/50 split of hands-on technical work and management of the IT team First point of technical escalation for the support team Assist with the creation of new client quotes Site based in Cheshire with occasional travel needed to client sites The Person: Proven experience in a similar role Strong knowledge of ITIL, Networking, and Windows technologies Full UK Driving License Reference Number: BBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Job Title: Service Desk Manager Location: Northwich Salary: up to 40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who has a 50/50 split of being hands-on technical as well as managing the busy helpdesk team. The company provide IT Support to clients within Cheshire and surrounding area's including cloud services, cyber security, software development and business continuity. Benefits: Company van provided Fuel card / mileage covered Free parking on site 28 days annual leave Collaborative team environment Technical Skills Required: MCP Qualified or equivalent MS Certs (desired) Previous experience working within a small to medium end user environment To communicate well to all levels within the company Ability to write reports, documentation to a professional standard Networking - Routing, switches, firewalls WAN, LAN, DNS, DHCP, TCP/IP MS stack, Active Directory and 365 services, Azure VMware / Hyper-V - Creating VMs, installed etc Responsibilities: Manage a busy, fast paced helpdesk in an MSP environment Responsible for in-house training with assistance from senior members To ensure the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA's / KPI's are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Job Title: Service Desk Manager Location: Northwich Salary: up to 40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who has a 50/50 split of being hands-on technical as well as managing the busy helpdesk team. The company provide IT Support to clients within Cheshire and surrounding area's including cloud services, cyber security, software development and business continuity. Benefits: Company van provided Fuel card / mileage covered Free parking on site 28 days annual leave Collaborative team environment Technical Skills Required: MCP Qualified or equivalent MS Certs (desired) Previous experience working within a small to medium end user environment To communicate well to all levels within the company Ability to write reports, documentation to a professional standard Networking - Routing, switches, firewalls WAN, LAN, DNS, DHCP, TCP/IP MS stack, Active Directory and 365 services, Azure VMware / Hyper-V - Creating VMs, installed etc Responsibilities: Manage a busy, fast paced helpdesk in an MSP environment Responsible for in-house training with assistance from senior members To ensure the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA's / KPI's are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Hays are looking for a Technical Operations Manager to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your MissionDiscovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes.Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network switches & firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Full time
Hays are looking for a Technical Operations Manager to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your MissionDiscovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes.Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network switches & firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
As Project Manager you will work across the project development, design, delivery and O&M functions. You will support in the delivery of ICP design submissions and project manage the contract management and on site delivery during the network build and commissioning stages. We are looking for Project Managers who will lead and manage projects throughout the full end to end process, ensuring all components encompass the agreed customer requirements. Ideally, your experience will come from working within a utilities, construction, or engineering environment, where you will have gained HV or EHV electrical knowledge. Your main responsibilities: Project management ofICP build and commissioning activities Management of DNO/Grid new connections processes Review of ICP build programmes Monitoring of ICP activities during project build Witnessing of site commissioning Review and acceptance of as built documentation Monitoring Health and Safety performance of third party contractors ensuring work safely at all times, ensuring the safety of others and contribute to safe working in all activities. Execute and maintain contract documents required for adoption of networks including; Managing contract budgets and resourcing Managing project risks and issues Documenting and managing project change control Reporting project progress using agreed reporting lines, templates and processes On-boarding and auditing of contractors Manage the land rights process for projects Working with engineering team to develop technical design and delivery standards Maintain communications with stakeholders and the project team/organisation Assist, where required with Independent Connection Provider (ICP) design submissions and land rights for adoptable networks for a range of network sizes and purposes: Small and medium sized industrial and commercial supplies Large, multi-phase, multi-use developments Renewable generation and battery storage connections Low carbon heating for commercial and domestic use Building working relationships with colleagues in the wider business to share best practice and innovations Providing technical support to procurement teams and project managers in the delivery of special projects and new product development activities Supporting the development of our client's asset management strategy Representing the client on industry technical forums Occasional travel required, including overnight stays Be good at problem solving and be able to resolve conflicts. Open, positive, can-do attitude which builds confidence and credibility both within the team and stakeholders. Possess good IT skills. Use of MS project would be an advantage. Ideal candidates will have an Electrical engineering Degree, HND, HNC or similar & experience of:- Delivery of projects up to 33kV and 132kV desirable Evidence of ability to use industry standard design software Evidence of training on industry codes and practices Project / Programme Management accreditation / qualification i.e., IOSH, NEBOSH, APM Project Management Qualification, Managing Successful Programmes (MSP), Experience in an ICP, IDNO or DNO environment Experience of ICP design, or design review Experience in the delivery of land rights is desirable Experience of administration of EPC, NEC ECC form of contract is desirable. For full details on this excellent contract opportunity please contact the recruitment team or apply online Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
May 01, 2024
Seasonal
As Project Manager you will work across the project development, design, delivery and O&M functions. You will support in the delivery of ICP design submissions and project manage the contract management and on site delivery during the network build and commissioning stages. We are looking for Project Managers who will lead and manage projects throughout the full end to end process, ensuring all components encompass the agreed customer requirements. Ideally, your experience will come from working within a utilities, construction, or engineering environment, where you will have gained HV or EHV electrical knowledge. Your main responsibilities: Project management ofICP build and commissioning activities Management of DNO/Grid new connections processes Review of ICP build programmes Monitoring of ICP activities during project build Witnessing of site commissioning Review and acceptance of as built documentation Monitoring Health and Safety performance of third party contractors ensuring work safely at all times, ensuring the safety of others and contribute to safe working in all activities. Execute and maintain contract documents required for adoption of networks including; Managing contract budgets and resourcing Managing project risks and issues Documenting and managing project change control Reporting project progress using agreed reporting lines, templates and processes On-boarding and auditing of contractors Manage the land rights process for projects Working with engineering team to develop technical design and delivery standards Maintain communications with stakeholders and the project team/organisation Assist, where required with Independent Connection Provider (ICP) design submissions and land rights for adoptable networks for a range of network sizes and purposes: Small and medium sized industrial and commercial supplies Large, multi-phase, multi-use developments Renewable generation and battery storage connections Low carbon heating for commercial and domestic use Building working relationships with colleagues in the wider business to share best practice and innovations Providing technical support to procurement teams and project managers in the delivery of special projects and new product development activities Supporting the development of our client's asset management strategy Representing the client on industry technical forums Occasional travel required, including overnight stays Be good at problem solving and be able to resolve conflicts. Open, positive, can-do attitude which builds confidence and credibility both within the team and stakeholders. Possess good IT skills. Use of MS project would be an advantage. Ideal candidates will have an Electrical engineering Degree, HND, HNC or similar & experience of:- Delivery of projects up to 33kV and 132kV desirable Evidence of ability to use industry standard design software Evidence of training on industry codes and practices Project / Programme Management accreditation / qualification i.e., IOSH, NEBOSH, APM Project Management Qualification, Managing Successful Programmes (MSP), Experience in an ICP, IDNO or DNO environment Experience of ICP design, or design review Experience in the delivery of land rights is desirable Experience of administration of EPC, NEC ECC form of contract is desirable. For full details on this excellent contract opportunity please contact the recruitment team or apply online Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
3 rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3 rd Line Support Engineeryou will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation. Role & Responsibilities: Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments. Respond to service desk phone calls and tickets as needed Respond to ticket escalations from 1st & 2nd line queues Contribute to the maintenance and documentation of infrastructure Undertake change management of systems Undertake project design and implementation Monitor and design system monitoring tools Contribute to infrastructure reporting Provide an escalation point for out-of-hours and weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years' experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong Microsoft product support skills Networking Skills Cloud System management Desirable: MSP background highly beneficial Package: £40-£45k depending on skills & experience 25 days annual leave + bank holiday Pension Scheme L&D - Career development plan + training courses Fully onsite + client visits when required Monday-Friday 8:30am-5:30pm No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional) Shift Allocation, out of hours and weekend escalation point Out of works hours work paid at 1.5
May 01, 2024
Full time
3 rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3 rd Line Support Engineeryou will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem solving, conducting change management, project design and implementation, escalation points, monitoring, reporting and document generation. Role & Responsibilities: Working as part of the infrastructure Team, ensuring the delivery of day-to-day support to users, servers, network, applications, laptops, desktops, telephony, and virtual environments. Respond to service desk phone calls and tickets as needed Respond to ticket escalations from 1st & 2nd line queues Contribute to the maintenance and documentation of infrastructure Undertake change management of systems Undertake project design and implementation Monitor and design system monitoring tools Contribute to infrastructure reporting Provide an escalation point for out-of-hours and weekend coverage Generation of scripts & deployments Essential Skills & Experience: Ability to prioritise and manage multiple tasks 2+ Years' experience of 3rd line IT Support ITIL framework understanding Strong customer relationship skills Strong working knowledge of Microsoft Server environments and Office 365 solutions including Azure Active Directory and Endpoint Manager Strong Microsoft product support skills Networking Skills Cloud System management Desirable: MSP background highly beneficial Package: £40-£45k depending on skills & experience 25 days annual leave + bank holiday Pension Scheme L&D - Career development plan + training courses Fully onsite + client visits when required Monday-Friday 8:30am-5:30pm No shift pattern but rota for critical line cover which you receive a weekly bonus for (optional) Shift Allocation, out of hours and weekend escalation point Out of works hours work paid at 1.5
A leading Independent IT Infrastructure and Services Consultancy is looking for a Senior Business Analyst for a 3-month contract initially to start ASAP, based in Hatfield (Hybrid), Outside IR35OverviewGSD Systems deliver and support the contact centre technology that underpins the Global Service Desk (GSD) and are currently working on an exciting new change programme to move an on-premise contact centre platform (Avaya) to the Genesys Cloud CX. The programme will involve rearchitecting all our existing services along with enabling new capabilities that Genesys Cloud CX has to offer. As well as migrating existing customers onto Genesys Cloud CX, we are onboarding new customers onto the platform.This role sits within the Projects Team, and you will report directly to the Projects Team Manager working alongside a team of other Business Analysts who fulfil a similar role.As part of this hybrid role, you will engage with all parts of the global GSD business and work closely with the GSD technical and design teams.We are looking for an experienced Business Analyst with strong Project Management skills who will primarily be heavily involved in managing the migration of our existing customers onto the new platform but will also get involved with onboarding new customers.The split of the role will be Business Analysis - 50%, Project Management - 30%, Consultancy - 20%Accountabilities:Owning the implementation of customer migrations from business and customer scope conversations all the way through to hypercare supportPresenting to business representatives on the migration strategyUpdating customer designs in new Microsoft Visio templatesDriving medium-to-large BTO projects from requirements definition through to deploymentManaging complex in-life changesHelp establish and promote GSD system standards and ensure the GSD business are adhering to a standard repeatable service desk solutionInterfacing directly with the service desk business, customer, technical and project management teamsProduce well-articulated and succinct documentation to support requirements definition, design, testing and support activities whilst producing projects plans, reports and risk and issue logs where appropriateKnowledge & key skills - EssentialHighly motivated and focussed individual with an organised and systematic approachExcellent interpersonal skills illustrating a high standard of written and verbal communication coupled with the ability to interact at all levels within an organisationAn individual who is able to confidently and quickly build relationships with a range of stakeholdersHas been the senior business analyst for an application development project or infrastructure project, delivered to (or within) a medium to large size companyAble to write high quality documents such as requirements specification, test plans, project plans, user guides, highlight reports and release notesGuide the technical team at a detailed level on the functionality that needs to be delivered and any changes/enhancements that need to be made during the project lifecycleDrive and influence others in support and service areas to deliver to scheduleProven track record of experience in a challenging commercial environmentUnderstanding of IT methodologiesKnowledge & key skills - DesiredSome experience of systems that supports service desk services or IT Service Management e.g. Avaya, Siemens, Genesys, Remedy, Peregrine or ClarifyBe able to carry out system testing prior to handing over for user acceptance testingExperience of developing best practice processes and procedures for functional area Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
A leading Independent IT Infrastructure and Services Consultancy is looking for a Senior Business Analyst for a 3-month contract initially to start ASAP, based in Hatfield (Hybrid), Outside IR35OverviewGSD Systems deliver and support the contact centre technology that underpins the Global Service Desk (GSD) and are currently working on an exciting new change programme to move an on-premise contact centre platform (Avaya) to the Genesys Cloud CX. The programme will involve rearchitecting all our existing services along with enabling new capabilities that Genesys Cloud CX has to offer. As well as migrating existing customers onto Genesys Cloud CX, we are onboarding new customers onto the platform.This role sits within the Projects Team, and you will report directly to the Projects Team Manager working alongside a team of other Business Analysts who fulfil a similar role.As part of this hybrid role, you will engage with all parts of the global GSD business and work closely with the GSD technical and design teams.We are looking for an experienced Business Analyst with strong Project Management skills who will primarily be heavily involved in managing the migration of our existing customers onto the new platform but will also get involved with onboarding new customers.The split of the role will be Business Analysis - 50%, Project Management - 30%, Consultancy - 20%Accountabilities:Owning the implementation of customer migrations from business and customer scope conversations all the way through to hypercare supportPresenting to business representatives on the migration strategyUpdating customer designs in new Microsoft Visio templatesDriving medium-to-large BTO projects from requirements definition through to deploymentManaging complex in-life changesHelp establish and promote GSD system standards and ensure the GSD business are adhering to a standard repeatable service desk solutionInterfacing directly with the service desk business, customer, technical and project management teamsProduce well-articulated and succinct documentation to support requirements definition, design, testing and support activities whilst producing projects plans, reports and risk and issue logs where appropriateKnowledge & key skills - EssentialHighly motivated and focussed individual with an organised and systematic approachExcellent interpersonal skills illustrating a high standard of written and verbal communication coupled with the ability to interact at all levels within an organisationAn individual who is able to confidently and quickly build relationships with a range of stakeholdersHas been the senior business analyst for an application development project or infrastructure project, delivered to (or within) a medium to large size companyAble to write high quality documents such as requirements specification, test plans, project plans, user guides, highlight reports and release notesGuide the technical team at a detailed level on the functionality that needs to be delivered and any changes/enhancements that need to be made during the project lifecycleDrive and influence others in support and service areas to deliver to scheduleProven track record of experience in a challenging commercial environmentUnderstanding of IT methodologiesKnowledge & key skills - DesiredSome experience of systems that supports service desk services or IT Service Management e.g. Avaya, Siemens, Genesys, Remedy, Peregrine or ClarifyBe able to carry out system testing prior to handing over for user acceptance testingExperience of developing best practice processes and procedures for functional area Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Helpdesk Manager - Managed Services My client are a well established and respected IT Managed Services provider that provide a full range of reliable and professional managed IT services that help their clients streamline processes and increase profitability. As a Microsoft Service Provider, they offer IT support services, cyber security support and services, project services, and proactive network management. Due to internal promotions they have a requirement for a proven Helpdesk Manager with a MSP background. As Helpdesk Manager you will be responsible for the management of around 6/7 Engineers ensuring high customer service standards, managing schedules for optimal service. The Helpdesk manager will be driving SLA's individual and team KPI's as well as motivating and completing staff annual appraisals and development plans. Although a "hands off" role this role will require some level of technical knowledge so the role would suit an engineer that has progressed in to management or some who is perhaps working as a Team lead that wants to evolve in to a more dedicated management role. The role will be Hybrid working so someone commutable to the office is essential. This is a great opportunity to join a MSP that have been around a while and know what they are doing. They have a very strong and experienced leadership team and can offer genuine opportunities for career progression proven by the fact the role is open due to internal promotions. Helpdesk Manager - Managed Services MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd
May 01, 2024
Full time
Helpdesk Manager - Managed Services My client are a well established and respected IT Managed Services provider that provide a full range of reliable and professional managed IT services that help their clients streamline processes and increase profitability. As a Microsoft Service Provider, they offer IT support services, cyber security support and services, project services, and proactive network management. Due to internal promotions they have a requirement for a proven Helpdesk Manager with a MSP background. As Helpdesk Manager you will be responsible for the management of around 6/7 Engineers ensuring high customer service standards, managing schedules for optimal service. The Helpdesk manager will be driving SLA's individual and team KPI's as well as motivating and completing staff annual appraisals and development plans. Although a "hands off" role this role will require some level of technical knowledge so the role would suit an engineer that has progressed in to management or some who is perhaps working as a Team lead that wants to evolve in to a more dedicated management role. The role will be Hybrid working so someone commutable to the office is essential. This is a great opportunity to join a MSP that have been around a while and know what they are doing. They have a very strong and experienced leadership team and can offer genuine opportunities for career progression proven by the fact the role is open due to internal promotions. Helpdesk Manager - Managed Services MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
May 01, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw. Role info: 2nd Line / 3rd IT Support EngineerKeswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere£27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous LearningCompany: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSPSectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required.+ Managing support tickets for our client base via telephone, remote and on-site methods.+ Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience.+ Demonstrable troubleshooting skills that range from user desktop support to server and cloud services.+ Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory.+ Desktop support including email clients, and internet connection troubleshooting.+ Office software, printer installations, and general problem diagnostics procedures.+ Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms.+ Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures.+ Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM.+ Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc.+ Wi-Fi networks including point-to-point Wi-Fi links.+ VoIP telecommunications exposure.+ Knowledge of IP networks.+ Knowledge of one of the mainstream firewall/networking brands - Draytek, Sophos, HP, Ubiquiti, Cisco.+ Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills.+ Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards.+ Capability to autonomously self-assign workloads and schedule others as part of the team.+ Well-presented alongside good written and verbal English skills.+ Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include:IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Willmott Dixon
Letchworth Garden City, Hertfordshire
Willmott Dixon are currently looking to recruit an IT Project Manager to join their project services team within the IT department. Within this role you will be responsible for the management and delivery of technology and application projects ensuring all projects are delivered to time, within budget, and to agreed quality standards whilst maintaining good stakeholder relationships. Currently there is a focus on delivering a D365 implementation project and other associated software projects, so experience with ERP/software project management would be preferred (ideally D365). Although the team are based at our head office in Letchworth Garden City, this role can be done as either a hybrid, or a fully remote role, with occasional travel to Letchworth or other Willmott Dixon office locations. They are a great team to work with and would describe themselves as: - Flexible Fun Uncomplicated Genuine and friendly Innovative and keen to improve Responsive to customer needs As a project manager you will lead on the day-to-day management to ensure that the project is delivering the requirements, within timescales, budget and to agreed quality standards. You will ensure all activities are conducted in accordance with defined procedures, policies and the prevailing IT processes and project management methodologies used to manage and control the end-to-end services. We are looking for an experienced project manager with the following skills and experience: Delivering ERP projects (preferably with experience of a D365 project) Ability to manage multiple projects dependant on the complexity Setting and achieving project milestones Managing costs against the business case and exceptions with budget holders Working in a fast-paced environment Strong stakeholder management Problem solving skills Managing ambiguity Resilience Essential Criteria Prince2 qualification ITIL 4 Foundation Desirable Criteria Familiar with ITIL principles Prince2 for Agile Projects MSP Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme. About Us With 170 years of rich history, Willmott Dixon's purpose beyond profit is to deliver brilliant buildings, transform lives, strengthen communities, and enhance the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and trusted privately owned business where our people can thrive. Construction is changing and we are at the forefront of that change. Pioneering new ways to build, innovating the way construction is viewed and establishing ourselves as one of the top employers in any industry. It truly is an amazing company in one of the most exciting industries with a vast array of professional career paths. Willmott Dixon has just been awarded No 1 in the Best "Big" Companies (2022) to work for and already holds the Times Top 50 Employers for Women 2022 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
May 01, 2024
Full time
Willmott Dixon are currently looking to recruit an IT Project Manager to join their project services team within the IT department. Within this role you will be responsible for the management and delivery of technology and application projects ensuring all projects are delivered to time, within budget, and to agreed quality standards whilst maintaining good stakeholder relationships. Currently there is a focus on delivering a D365 implementation project and other associated software projects, so experience with ERP/software project management would be preferred (ideally D365). Although the team are based at our head office in Letchworth Garden City, this role can be done as either a hybrid, or a fully remote role, with occasional travel to Letchworth or other Willmott Dixon office locations. They are a great team to work with and would describe themselves as: - Flexible Fun Uncomplicated Genuine and friendly Innovative and keen to improve Responsive to customer needs As a project manager you will lead on the day-to-day management to ensure that the project is delivering the requirements, within timescales, budget and to agreed quality standards. You will ensure all activities are conducted in accordance with defined procedures, policies and the prevailing IT processes and project management methodologies used to manage and control the end-to-end services. We are looking for an experienced project manager with the following skills and experience: Delivering ERP projects (preferably with experience of a D365 project) Ability to manage multiple projects dependant on the complexity Setting and achieving project milestones Managing costs against the business case and exceptions with budget holders Working in a fast-paced environment Strong stakeholder management Problem solving skills Managing ambiguity Resilience Essential Criteria Prince2 qualification ITIL 4 Foundation Desirable Criteria Familiar with ITIL principles Prince2 for Agile Projects MSP Additional Information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme. About Us With 170 years of rich history, Willmott Dixon's purpose beyond profit is to deliver brilliant buildings, transform lives, strengthen communities, and enhance the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and trusted privately owned business where our people can thrive. Construction is changing and we are at the forefront of that change. Pioneering new ways to build, innovating the way construction is viewed and establishing ourselves as one of the top employers in any industry. It truly is an amazing company in one of the most exciting industries with a vast array of professional career paths. Willmott Dixon has just been awarded No 1 in the Best "Big" Companies (2022) to work for and already holds the Times Top 50 Employers for Women 2022 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Ultimaze Ltd trading as TSR Select
Colchester, Essex
Our client is an multi lcation Managed Service Provider who are looking to add a new management role to thEire team. This is due to their continuing company growth. The roles is for a Service Desk Manager to work with the directors of a busy, successful multi location Managed Service Provider to put in place the systems and procedures necessary for the business to grow. The successful candidates will already have experience of working in a similar role within the MSP space. The company offers excellent training and career development. The role is available now.
May 01, 2024
Full time
Our client is an multi lcation Managed Service Provider who are looking to add a new management role to thEire team. This is due to their continuing company growth. The roles is for a Service Desk Manager to work with the directors of a busy, successful multi location Managed Service Provider to put in place the systems and procedures necessary for the business to grow. The successful candidates will already have experience of working in a similar role within the MSP space. The company offers excellent training and career development. The role is available now.
Role: IT Manager Location: Watford Salary: £32,000 - £38,000 Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 01, 2024
Full time
Role: IT Manager Location: Watford Salary: £32,000 - £38,000 Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting. An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who has a 50/50 split of being hands-on technical as well as managing the busy helpdesk team. The company provide IT Support to clients within Cheshire and surrounding area's including cloud services, cyber security, software development and business continuity. Benefits: Company van provided Fuel card / mileage covered Free parking on site 28 days annual leave Collaborative team environment Technical Skills Required: MCP Qualified or equivalent MS Certs (desired) Previous experience working within a small to medium end user environment To communicate well to all levels within the company Ability to write reports, documentation to a professional standard Networking - Routing, switches, firewalls WAN, LAN, DNS, DHCP, TCP/IP MS stack, Active Directory and 365 services, Azure VMware / Hyper-V - Creating VMs, installed etc Responsibilities: Manage a busy, fast paced helpdesk in an MSP environment Responsible for in-house training with assistance from senior members To ensure the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA's / KPI's are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who has a 50/50 split of being hands-on technical as well as managing the busy helpdesk team. The company provide IT Support to clients within Cheshire and surrounding area's including cloud services, cyber security, software development and business continuity. Benefits: Company van provided Fuel card / mileage covered Free parking on site 28 days annual leave Collaborative team environment Technical Skills Required: MCP Qualified or equivalent MS Certs (desired) Previous experience working within a small to medium end user environment To communicate well to all levels within the company Ability to write reports, documentation to a professional standard Networking - Routing, switches, firewalls WAN, LAN, DNS, DHCP, TCP/IP MS stack, Active Directory and 365 services, Azure VMware / Hyper-V - Creating VMs, installed etc Responsibilities: Manage a busy, fast paced helpdesk in an MSP environment Responsible for in-house training with assistance from senior members To ensure the helpdesk and 24/7 lines are always covered Employee yearly appraisals Hiring of new staff Assist client account managers with reviews Ensure SLA's / KPI's are being adhered too Be responsible for all technical support staff, targets, disciplines and recruitment Additional pay can also be obtained through on call working (1 week in 4 on call) and occasional weekend work to bump up your salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
United Utilities (UU) is proud to be ranked in The Inclusive Top 50 UK Employers List. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of and to belong to. Our mission is to deliver high-quality water for a more prosperous, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Joining us We've got a lot to offer. You'll join a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. These include: A generous annual leave package of 26 days, which increases to 30 days after four years of service, in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover A 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements A £5,000 car allowance to support your travel needs A comprehensive healthcare plan through our company-funded scheme A relocation allowance of up to £8,000, subject to eligibility criteria We are excited to offer you a flexible and hybrid working model that lets you balance your work and life. You can choose to work from our main sites close to Warrington, Manchester, Liverpool, Preston and Kendal, or from any of our other hubs across Cheshire, Greater Manchester, Merseyside, Lancashire and Cumbria. We want you to enjoy the benefits of working with us wherever you are. Our projects are designed to be environmentally and socially responsible and will offer you opportunities to learn and grow throughout the project cycle. As part of our team, you will benefit from a range of training and development programs, such as AMP Project Management Qualifications (PMQ), leadership coaching, professional accreditation and mentoring. We are here to support you in reaching your full potential and thriving in your career and beyond. The role Are you a Senior Project Manager looking for a rewarding career that combines your leadership and project delivery skills with your passion for large-scale and sustainable projects that benefit the environment and society? If yes, then United Utilities (UU) have an exciting opportunities for you to lead our Capital Delivery project teams in North West England, UK. As a Senior Project Manager, you will be responsible for creating and mentoring project teams, ensuring quality, timeliness and alignment with our organisational vision, sustainability targets and our eco-friendly reputation. You will use your leadership skills to handle dynamic situations and influence strategies across various business contexts and key aspects of our capital programme. You will also collaborate with other experts to tackle challenges unique to our industry and contribute to our success and help UU achieve our goals. In joining us, you will have full exposure to the organisation, our major contracts and our largest industry partners. Stakeholder engagement is vital for this role. You will therefore need to build strong working relationships, manage key internal and external stakeholders effectively and provide expert advice to our contractors and the wider enterprise, especially Ofwat, Environment Agency and various Non-Governmental Organisations (NGOs). United Utilities offer dynamic and long-lasting options that will help you grow professionally and personally and you will have the chance to enhance your skill, knowledge and experience in a supportive and collaborative environment. If you are passionate about making a positive difference for the North West of England and want to join us on our journey of transformation, we would love to hear from you. Apply now and become part of the UU family! Key accountabilities Establish and lead high-performing, multi-disciplinary teams to achieve exceptional project outcomes Manage project delivery within the constraints of performance, cost, and time, optimizing for cost-efficiency and risk mitigation Foster collaboration with senior leadership to align programme objectives with organizational goals, providing support and guidance Ensure financial and resource planning is consistent with project schedules and work breakdown structures to meet budget objectives Develop the Performance Measurement Baseline to effectively monitor and control project progress and performance, integrating key project dimensions such as scope, cost, and quality Skills & experience To be successful with your application, you'll need to show that you meet the following essential criteria: Experience of leading and managing a project management team delivering complex portfolio projects Any of the following: APM PMQ/MSP/PRINCE2, MAPM ChPP or RPP, relevant Post-Graduate qualification i.e. MSc (Project Management), PLP or equivalent skills, knowledge and experience Hold a current UK/EU driving licence
Apr 30, 2024
Full time
United Utilities (UU) is proud to be ranked in The Inclusive Top 50 UK Employers List. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of and to belong to. Our mission is to deliver high-quality water for a more prosperous, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Joining us We've got a lot to offer. You'll join a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. These include: A generous annual leave package of 26 days, which increases to 30 days after four years of service, in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover A 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements A £5,000 car allowance to support your travel needs A comprehensive healthcare plan through our company-funded scheme A relocation allowance of up to £8,000, subject to eligibility criteria We are excited to offer you a flexible and hybrid working model that lets you balance your work and life. You can choose to work from our main sites close to Warrington, Manchester, Liverpool, Preston and Kendal, or from any of our other hubs across Cheshire, Greater Manchester, Merseyside, Lancashire and Cumbria. We want you to enjoy the benefits of working with us wherever you are. Our projects are designed to be environmentally and socially responsible and will offer you opportunities to learn and grow throughout the project cycle. As part of our team, you will benefit from a range of training and development programs, such as AMP Project Management Qualifications (PMQ), leadership coaching, professional accreditation and mentoring. We are here to support you in reaching your full potential and thriving in your career and beyond. The role Are you a Senior Project Manager looking for a rewarding career that combines your leadership and project delivery skills with your passion for large-scale and sustainable projects that benefit the environment and society? If yes, then United Utilities (UU) have an exciting opportunities for you to lead our Capital Delivery project teams in North West England, UK. As a Senior Project Manager, you will be responsible for creating and mentoring project teams, ensuring quality, timeliness and alignment with our organisational vision, sustainability targets and our eco-friendly reputation. You will use your leadership skills to handle dynamic situations and influence strategies across various business contexts and key aspects of our capital programme. You will also collaborate with other experts to tackle challenges unique to our industry and contribute to our success and help UU achieve our goals. In joining us, you will have full exposure to the organisation, our major contracts and our largest industry partners. Stakeholder engagement is vital for this role. You will therefore need to build strong working relationships, manage key internal and external stakeholders effectively and provide expert advice to our contractors and the wider enterprise, especially Ofwat, Environment Agency and various Non-Governmental Organisations (NGOs). United Utilities offer dynamic and long-lasting options that will help you grow professionally and personally and you will have the chance to enhance your skill, knowledge and experience in a supportive and collaborative environment. If you are passionate about making a positive difference for the North West of England and want to join us on our journey of transformation, we would love to hear from you. Apply now and become part of the UU family! Key accountabilities Establish and lead high-performing, multi-disciplinary teams to achieve exceptional project outcomes Manage project delivery within the constraints of performance, cost, and time, optimizing for cost-efficiency and risk mitigation Foster collaboration with senior leadership to align programme objectives with organizational goals, providing support and guidance Ensure financial and resource planning is consistent with project schedules and work breakdown structures to meet budget objectives Develop the Performance Measurement Baseline to effectively monitor and control project progress and performance, integrating key project dimensions such as scope, cost, and quality Skills & experience To be successful with your application, you'll need to show that you meet the following essential criteria: Experience of leading and managing a project management team delivering complex portfolio projects Any of the following: APM PMQ/MSP/PRINCE2, MAPM ChPP or RPP, relevant Post-Graduate qualification i.e. MSc (Project Management), PLP or equivalent skills, knowledge and experience Hold a current UK/EU driving licence
IT Manager Cheshire £35,000 - £40,000 DOE + 28 Days Holiday, Expensed Mileage, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success, they are expanding their Infrastructure and Networking team. This role has a 50/50 split of hands-on technical work and management of the IT team. You will be the first point of technical escalation for the support team as well as be responsible for all technical support staff. You will also assist with the creation of new client quotes. The ideal candidate will have proven experience in a similar role and strong knowledge of ITIL, Networking, and Windows technologies. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: 50/50 split of hands-on technical work and management of the IT team First point of technical escalation for the support team Assist with the creation of new client quotes Site based in Cheshire with occasional travel needed to client sites The Person: Proven experience in a similar role Strong knowledge of ITIL, Networking, and Windows technologies Full UK Driving License Reference Number: BBH225260 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 30, 2024
Full time
IT Manager Cheshire £35,000 - £40,000 DOE + 28 Days Holiday, Expensed Mileage, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success, they are expanding their Infrastructure and Networking team. This role has a 50/50 split of hands-on technical work and management of the IT team. You will be the first point of technical escalation for the support team as well as be responsible for all technical support staff. You will also assist with the creation of new client quotes. The ideal candidate will have proven experience in a similar role and strong knowledge of ITIL, Networking, and Windows technologies. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: 50/50 split of hands-on technical work and management of the IT team First point of technical escalation for the support team Assist with the creation of new client quotes Site based in Cheshire with occasional travel needed to client sites The Person: Proven experience in a similar role Strong knowledge of ITIL, Networking, and Windows technologies Full UK Driving License Reference Number: BBH225260 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.