This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Jul 03, 2023
Full time
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Permanent | Full-time | All-year Round (52 weeks per year) Starting Salary c.£30,000 per annum depending on skills, knowledge and experience
The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department.
The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems.
A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports.
This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’.
Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.
Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.
We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.
Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.
If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.
Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.
Jan 04, 2022
Full time
Permanent | Full-time | All-year Round (52 weeks per year) Starting Salary c.£30,000 per annum depending on skills, knowledge and experience
The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Engineer is to manage the complex challenges of scale that are unique to Felsted’s technically intricate ecosystem. With the recent appointment of a Director of Digital Strategy, it is an exciting time to be joining Felsted and the ICT department.
The main duties of the role are to design, install and test hardware, software and networks and maintain the IT asset tracker plus partner with the leadership team on system forecasts and critical issues affecting the IT systems.
A degree in a Computer Science related area of study would be desirable, or equivalent practical experience, together with extensive knowledge and experience with OS administration, hardware systems, OS internals on Windows and *nix systems, as is knowledge of networks, networking security systems and infrastructure. The successful candidate must be able to demonstrate problem-solving, collaborative and communications skills together with the ability to interpret and analyse information to create meaningful reports.
This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary for this role is c.£30,000 per annum (depending on skills, knowledge and experience) plus there is a call-out allowance of £133.19 per month (£1,598.28 per annum). Further information and a full job description can be found within the ‘Role Information Pack’.
Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; free hot drinks supplied and lunch/dinner provided; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.
Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.
We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.
Closing date for receipt of applications is Monday 24 January 2022 at 9:00am.
If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.
Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.
Helpdesk Operative Pertemps are currently working with a leading Glasgow based company who are looking to add to their Helpdesk team. You must be available to interview quickly and if successful start this permanent role ASAP. Salary for this position is £23,200 + excellent benefits. Ideally you will have previous experience in retail and have finished studying. You must be keen to learn with excellent customer service skills. This role will be working on a rotational shift basis so you must be available to work weekends and evenings.The role of Helpdesk Customer Service Advisor is a key position and responsibilities in this post will include the following areas: To answer inbound calls and make outbound calls in a professional manner. Monitor and manage jobs and calls with a high focus on response times and operational performance. Oversee jobs management, parts ordering and asset and PPM functions. To take ownership of customer queries - end to end. To ensure the accurate input of data and the completion of all relevant fields throughout each call. To ensure compliance with the Call Script and adhere to Call Quality Monitoring guidelines. Liaise with suppliers. Manually assign and updated PPM jobs Be able to help field teams with any query on jobs. Log incident requests. To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem. Provide the best possible customer service. Maintain a responsible amount of admin time - to wrap up calls or queries. Ensure any corrective actions are picked up and managed at the direction of your team leader. To manage after call activities to effectively manage workload and service levels. Skills required: Strong PC literacy Strong communication skills, both written and verbal Strong results focus. Effective problem-solving and decision-making Able to motivate self and others. To find out more about this role please contact Emily Purdie at Pertemps Pertemps acts as both an employment business and an employment agency.
May 01, 2024
Full time
Helpdesk Operative Pertemps are currently working with a leading Glasgow based company who are looking to add to their Helpdesk team. You must be available to interview quickly and if successful start this permanent role ASAP. Salary for this position is £23,200 + excellent benefits. Ideally you will have previous experience in retail and have finished studying. You must be keen to learn with excellent customer service skills. This role will be working on a rotational shift basis so you must be available to work weekends and evenings.The role of Helpdesk Customer Service Advisor is a key position and responsibilities in this post will include the following areas: To answer inbound calls and make outbound calls in a professional manner. Monitor and manage jobs and calls with a high focus on response times and operational performance. Oversee jobs management, parts ordering and asset and PPM functions. To take ownership of customer queries - end to end. To ensure the accurate input of data and the completion of all relevant fields throughout each call. To ensure compliance with the Call Script and adhere to Call Quality Monitoring guidelines. Liaise with suppliers. Manually assign and updated PPM jobs Be able to help field teams with any query on jobs. Log incident requests. To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem. Provide the best possible customer service. Maintain a responsible amount of admin time - to wrap up calls or queries. Ensure any corrective actions are picked up and managed at the direction of your team leader. To manage after call activities to effectively manage workload and service levels. Skills required: Strong PC literacy Strong communication skills, both written and verbal Strong results focus. Effective problem-solving and decision-making Able to motivate self and others. To find out more about this role please contact Emily Purdie at Pertemps Pertemps acts as both an employment business and an employment agency.
Senior Low Latency Java Engineer This is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to lead applications systems analysis and programming activities. The role is to provide senior, low-latency systems and application framework engineering (skilled in Java, C++, KDB, market data, algorithmic trading technology) within the London Based High Performance Architectures (HPA ) team. The team require a specialist on algorithmic trading systems utilities including but not limited to market data replay and back test/simulation utilities. The HPA organisation are a high skilled enablement group of Subject Matter experts - who produce application frameworks and engage with application engineers to enable application Modernisation to over 100 teams across Citi with a concentration on low latency eTrading platforms in Markets Technology. Responsibilities: 70% hands in the Java codebase. We build microservices based event sourcing systems on a low latency in-house framework. Response times in the 10 microsecond to 100 microsecond range. Lead integration of functions to meet goals, deploy new products, and enhance processes Analyze complex business processes, system processes, and industry standards to define and develop solutions to high level problems Provide world class expertise in area of Java low latency development. Utilize advanced knowledge of supported main system flows and comprehensive knowledge of multiple areas to achieve technology goals Consult with end users to identify system function specifications and incorporate into overall system design Influence and negotiate with senior leaders and communicate with external parties Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. Happy to work with and educate and support/mentor Junior developers and less experienced senior Java developers. Skills and Experience Demonstrated Subject Matter Expert (SME) in area(s) of Applications Development In-depth experience with Algorithmic Trading application development, preferably in low latency environment Detailed comprehension and experience with Market Data handling and associated technologies (such as time-series databases e.g. KDB) Demonstrated leadership, project management, and development skills Passion for coding excellent, commercial grade, mission critical Java frameworks based on event sourcing microservices. Complete knowledge of modern Java, the JVM, the Linux Operating system, system calls and Kernel. Knowledge of TCP and other IP based network protocol technologies including hardware accelerated kernel bypass e.g. Solarflare OpenOnload Performance assessment and targeted tuning. Design and architectural elegance. Experience in implementing projects Great communicator with high EQ. Ability to occasionally produce clear diagrammatic documentation and model key aspects in UML sequence diagrams. Relationship and consensus building skills Nice to have Background in C++ Education / Qualifications: Bachelor's degree/University degree or equivalent experience in a similar role. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 01, 2024
Full time
Senior Low Latency Java Engineer This is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to lead applications systems analysis and programming activities. The role is to provide senior, low-latency systems and application framework engineering (skilled in Java, C++, KDB, market data, algorithmic trading technology) within the London Based High Performance Architectures (HPA ) team. The team require a specialist on algorithmic trading systems utilities including but not limited to market data replay and back test/simulation utilities. The HPA organisation are a high skilled enablement group of Subject Matter experts - who produce application frameworks and engage with application engineers to enable application Modernisation to over 100 teams across Citi with a concentration on low latency eTrading platforms in Markets Technology. Responsibilities: 70% hands in the Java codebase. We build microservices based event sourcing systems on a low latency in-house framework. Response times in the 10 microsecond to 100 microsecond range. Lead integration of functions to meet goals, deploy new products, and enhance processes Analyze complex business processes, system processes, and industry standards to define and develop solutions to high level problems Provide world class expertise in area of Java low latency development. Utilize advanced knowledge of supported main system flows and comprehensive knowledge of multiple areas to achieve technology goals Consult with end users to identify system function specifications and incorporate into overall system design Influence and negotiate with senior leaders and communicate with external parties Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. Happy to work with and educate and support/mentor Junior developers and less experienced senior Java developers. Skills and Experience Demonstrated Subject Matter Expert (SME) in area(s) of Applications Development In-depth experience with Algorithmic Trading application development, preferably in low latency environment Detailed comprehension and experience with Market Data handling and associated technologies (such as time-series databases e.g. KDB) Demonstrated leadership, project management, and development skills Passion for coding excellent, commercial grade, mission critical Java frameworks based on event sourcing microservices. Complete knowledge of modern Java, the JVM, the Linux Operating system, system calls and Kernel. Knowledge of TCP and other IP based network protocol technologies including hardware accelerated kernel bypass e.g. Solarflare OpenOnload Performance assessment and targeted tuning. Design and architectural elegance. Experience in implementing projects Great communicator with high EQ. Ability to occasionally produce clear diagrammatic documentation and model key aspects in UML sequence diagrams. Relationship and consensus building skills Nice to have Background in C++ Education / Qualifications: Bachelor's degree/University degree or equivalent experience in a similar role. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We have an amazing opportunity for a Junior ServiceNow Engineer to join us in Hove! You'll be joining a dynamic, hands-on team helping to support technology-based changes within the security environment; playing a key role in the ongoing improvement of the ServiceNow solution used across the L&G business. If you're looking for a role with exposure to IAM and Security then this could be the ideal next move for you! What you'll be doing Maintaining the IAM Service Catalogue as presented to our diverse user base, ensuring workflow is consistent and all approvals are managed in a way that meets rigorous audit standards Partnering with other Engineers, System Admins, Product Owners, customers and suppliers to deliver opportunities to enhance the user experience across Security and IAM processes, tools and automation capabilities Staying abreast of new ServiceNow capabilities, features and functionality, playing a key role in driving continual improvement with a strong focus on enablement - leading to improved customer satisfaction Working with the Business Analysts, System Admins and Product Owners to help deliver user stories required for the IAM team. Gaining an understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access Management perspective Reporting into the Identity and Access Management function, you'll be delivering automated access provisioning and integrating with other core IAM products such as IdentityNow Qualifications What we're looking for Experience of developing ServiceNow Catalogue items, including workflows and approvals. Experience of REST API's and JSON Someone that isn't afraid to ask questions if they are unsure of the solution - the team are more than happy to help Sailpoint experience would be great, but training will be given Understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access management perspective Additional Information When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution. If you join us, you'll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We're also proud to offer competitive family leave. You'll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings. Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
May 01, 2024
Full time
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We have an amazing opportunity for a Junior ServiceNow Engineer to join us in Hove! You'll be joining a dynamic, hands-on team helping to support technology-based changes within the security environment; playing a key role in the ongoing improvement of the ServiceNow solution used across the L&G business. If you're looking for a role with exposure to IAM and Security then this could be the ideal next move for you! What you'll be doing Maintaining the IAM Service Catalogue as presented to our diverse user base, ensuring workflow is consistent and all approvals are managed in a way that meets rigorous audit standards Partnering with other Engineers, System Admins, Product Owners, customers and suppliers to deliver opportunities to enhance the user experience across Security and IAM processes, tools and automation capabilities Staying abreast of new ServiceNow capabilities, features and functionality, playing a key role in driving continual improvement with a strong focus on enablement - leading to improved customer satisfaction Working with the Business Analysts, System Admins and Product Owners to help deliver user stories required for the IAM team. Gaining an understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access Management perspective Reporting into the Identity and Access Management function, you'll be delivering automated access provisioning and integrating with other core IAM products such as IdentityNow Qualifications What we're looking for Experience of developing ServiceNow Catalogue items, including workflows and approvals. Experience of REST API's and JSON Someone that isn't afraid to ask questions if they are unsure of the solution - the team are more than happy to help Sailpoint experience would be great, but training will be given Understanding of ITIL and the assorted business processes supported in ServiceNow from an Identity & Access management perspective Additional Information When you commit to Legal & General, we'll commit to you too. That means we'll recognise and reward your hard work, your performance and your contribution. If you join us, you'll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We're also proud to offer competitive family leave. You'll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings. Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We now have an exciting 12 month Fixed- Term opportunity for a highly experienced Lead PMO to join our Group Technology functions Portfolio Office. The key purpose of this role is to support with the definition of portfolio/programme governance and to manage finance and budgetary controls and processes and data. As the lead you will manage the Group Technology Portfolio office, including line managing the other PMO analysts and ensuring we have oversight and control of all key project governance areas including: Portfolio cost tracking, Business case tracking and drawn down approvals processes Coordination of monthly reporting cycle, including collation of monthly PSRs and production of Portfolio reporting packs Maintenance and ownership of PPM tool (Keyedin), including error corrections, creation of data views and reports, set up of Portfolio/Programme/Project structure Quality assurance including Project and Process health checks, feedback, along with analysis of findings and insights reporting Overseeing the Programme PMO community of practice, skills development, and training Qualifications Detailed knowledge of Project Management methodologies including Waterfall and Agile and the appropriate application of these methods. Strong knowledge of project management processes, tools, performance measurement and metrics • Highly numerate and analytical. Knowledge and experience of budget development Exposure to financial/analytical activities and being able to contextualise financial data to support the viability of Projects. Experience developing, implementing, and deploying and running Portfolio, Programme and Project Management processes. Completion of project portfolio reports and analysis accurately, on time and within cost to the required quality parameters Excellent interpersonal and communication skills with an ability to communicate effectively and confidently at all levels across the Group Additional Information Please note that due to the nature of this role, it will require 2 working days in our Hove office as part of our hybrid working policy. Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
May 01, 2024
Full time
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We now have an exciting 12 month Fixed- Term opportunity for a highly experienced Lead PMO to join our Group Technology functions Portfolio Office. The key purpose of this role is to support with the definition of portfolio/programme governance and to manage finance and budgetary controls and processes and data. As the lead you will manage the Group Technology Portfolio office, including line managing the other PMO analysts and ensuring we have oversight and control of all key project governance areas including: Portfolio cost tracking, Business case tracking and drawn down approvals processes Coordination of monthly reporting cycle, including collation of monthly PSRs and production of Portfolio reporting packs Maintenance and ownership of PPM tool (Keyedin), including error corrections, creation of data views and reports, set up of Portfolio/Programme/Project structure Quality assurance including Project and Process health checks, feedback, along with analysis of findings and insights reporting Overseeing the Programme PMO community of practice, skills development, and training Qualifications Detailed knowledge of Project Management methodologies including Waterfall and Agile and the appropriate application of these methods. Strong knowledge of project management processes, tools, performance measurement and metrics • Highly numerate and analytical. Knowledge and experience of budget development Exposure to financial/analytical activities and being able to contextualise financial data to support the viability of Projects. Experience developing, implementing, and deploying and running Portfolio, Programme and Project Management processes. Completion of project portfolio reports and analysis accurately, on time and within cost to the required quality parameters Excellent interpersonal and communication skills with an ability to communicate effectively and confidently at all levels across the Group Additional Information Please note that due to the nature of this role, it will require 2 working days in our Hove office as part of our hybrid working policy. Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We have a brand new, exciting role within Group HR to join a highly visible, global deployment programme! As part of the wider HR Transformation programme, the role holder will be responsible for gathering requirements to support the systems in use across HR including Oracle HCM, SmartRecruiters and Zellis (ResourceLink). The ideal candidate will be resolving ticket queries to SLAs within the case management system as well as supporting the evolution of our systems through gathering requirements, troubleshooting and change management. What you'll be doing Configuring SmartRecruiters ATS, Careers site and CRM and work alongside Zellis (ResourceLink) to align with L&G HR policies and processes. Support based on capacity Oracle HCM Cloud Modules (Global HR, Compensation, Absence Management, Learning and Performance & HR Helpdesk), Providing ongoing support and maintenance of ResourceLink (Zellis), SmartRecruiters and where required support based on capacity Oracle HCM cloud applications, including troubleshooting and resolving issues via case management. Strong knowledge of payroll processes and systems to align to the BAU calendar, changes to benefits, pay reviews and to identify issues/processes/errors from relevant integrations where necessary Managing the quarterly releases for SmartRecruiters and Oracle HCM and updates required to Zellis where applicable. Collaborating with HR and business stakeholder to gather, analyse and document HR system requirements and translate them into Zellis/SmartRecruiters and Oracle where required. Collaborating across internal L&G teams with internal IT, Data and Integrations team to ensure the design, functionality, and processes are aligned with change impact analysis to any downstream functionality Providing user training and knowledge transfer to support HR staff and end users to ensure effective utilization of the system Developing and maintaining comprehensive documentation including user guides, standard operating procedure documentation and Configuration workbooks. Collaborating with cross functional teams to aid issue resolution and integration needs Continuously identifying opportunities for process optimization and automation to enhance HR operations To ensure approach to and work delivered supports L&G's commitment to Treating Customers Fairly (TCF) to ensure the right outcome and excellent service delivery. Qualifications Proven Experience in Implementing and maintaining SmartRecruiters and Zellis (ResourceLink) some Oracle HCM knowledge preferred. Strong Understanding of HR Processes & Best Practices Proficiency in SmartRecruiters and payroll systems and Tools Excellent problem solving and communication skills Previous experience with HR transformations including Recruitment. Strong understanding of payroll processes Ability to analyse complex HR requirements and design effective solutions within SmartRecruiters and Oracle HCM. Ensure data integrity and security within SmartRecruiters, Oracle HCM and Zellis Excellent written and verbal communication Organised and self-motivated Ability to multi-task and prioritize across concurrent projects The ability to adopt and adhere to HR policies and procedures Strong HR Business Process Experience A strong background within HR including talent acquisition to understand the business need Hands on experience in cloud implementation, configuration, and customization 3 + years of experience designing, implementing, and supporting SmartRecruiters and Zellis in a complex environment Proven Experience in Global HR & Compensation or Learning & performance management and one or more of the following modules: Global HR, Absence Management, HR Help Desk In-depth experience of analysing business requirements and detailed design documents Experience of working effectively within a team and of displaying good communication skills. Experience of being part of a HCM transformation and awareness of quarterly releases with both Oracle and SmartRecruiters Additional Information Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
May 01, 2024
Full time
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We have a brand new, exciting role within Group HR to join a highly visible, global deployment programme! As part of the wider HR Transformation programme, the role holder will be responsible for gathering requirements to support the systems in use across HR including Oracle HCM, SmartRecruiters and Zellis (ResourceLink). The ideal candidate will be resolving ticket queries to SLAs within the case management system as well as supporting the evolution of our systems through gathering requirements, troubleshooting and change management. What you'll be doing Configuring SmartRecruiters ATS, Careers site and CRM and work alongside Zellis (ResourceLink) to align with L&G HR policies and processes. Support based on capacity Oracle HCM Cloud Modules (Global HR, Compensation, Absence Management, Learning and Performance & HR Helpdesk), Providing ongoing support and maintenance of ResourceLink (Zellis), SmartRecruiters and where required support based on capacity Oracle HCM cloud applications, including troubleshooting and resolving issues via case management. Strong knowledge of payroll processes and systems to align to the BAU calendar, changes to benefits, pay reviews and to identify issues/processes/errors from relevant integrations where necessary Managing the quarterly releases for SmartRecruiters and Oracle HCM and updates required to Zellis where applicable. Collaborating with HR and business stakeholder to gather, analyse and document HR system requirements and translate them into Zellis/SmartRecruiters and Oracle where required. Collaborating across internal L&G teams with internal IT, Data and Integrations team to ensure the design, functionality, and processes are aligned with change impact analysis to any downstream functionality Providing user training and knowledge transfer to support HR staff and end users to ensure effective utilization of the system Developing and maintaining comprehensive documentation including user guides, standard operating procedure documentation and Configuration workbooks. Collaborating with cross functional teams to aid issue resolution and integration needs Continuously identifying opportunities for process optimization and automation to enhance HR operations To ensure approach to and work delivered supports L&G's commitment to Treating Customers Fairly (TCF) to ensure the right outcome and excellent service delivery. Qualifications Proven Experience in Implementing and maintaining SmartRecruiters and Zellis (ResourceLink) some Oracle HCM knowledge preferred. Strong Understanding of HR Processes & Best Practices Proficiency in SmartRecruiters and payroll systems and Tools Excellent problem solving and communication skills Previous experience with HR transformations including Recruitment. Strong understanding of payroll processes Ability to analyse complex HR requirements and design effective solutions within SmartRecruiters and Oracle HCM. Ensure data integrity and security within SmartRecruiters, Oracle HCM and Zellis Excellent written and verbal communication Organised and self-motivated Ability to multi-task and prioritize across concurrent projects The ability to adopt and adhere to HR policies and procedures Strong HR Business Process Experience A strong background within HR including talent acquisition to understand the business need Hands on experience in cloud implementation, configuration, and customization 3 + years of experience designing, implementing, and supporting SmartRecruiters and Zellis in a complex environment Proven Experience in Global HR & Compensation or Learning & performance management and one or more of the following modules: Global HR, Absence Management, HR Help Desk In-depth experience of analysing business requirements and detailed design documents Experience of working effectively within a team and of displaying good communication skills. Experience of being part of a HCM transformation and awareness of quarterly releases with both Oracle and SmartRecruiters Additional Information Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centered ambitions. Job Description We have an exciting new opportunity for a Mobile App Engineer to join our growing engineering team. The role holder will use their software engineering skills and experience to build features, solve bugs, address technical debt; bring a strategic lens to team operating processes and tooling to improve how we work and ultimately deliver valuable, high quality software to our customers. What you'll be doing Building clean, maintainable features and resolving end-to-end issues with an understanding of different possible approaches, to ensure that we are delivering great outcomes to our customers as effectively as we can. Ensuring that the solutions developed and deployed are fit for purpose, provide appropriate business value, adhere to quality standards and align to standard engineering practices. Understanding and contributing to the strategy for the management of technical debt within the team to ensure that Legal & General's systems are secure, resilient and reliable. Analysing and defining test approaches and strategies within your team so that the customer experience is of the highest quality - with an emphasis security, usability and accessibility. Conducting and participating in code reviews with an emphasis on both functional and non-functional requirements, considering, performance, resiliency, maintainability and security, to ensure that we build consistently high-quality software for our customers. Enthusiastically promoting inspection and adaptation to improve team effectiveness & happiness, supporting changes to enhance processes and culture, to ensure that the team stays happy, productive, efficient. Building a culture of mutual respect, collaboration and engagement within the team, coaching, mentoring and supporting less experienced engineers to develop and grow their skills. Undertaking continuous research on relevant application technologies and identify and implement opportunities to incorporate those into the application as appropriate. Sharing your research and learning in developer forums. Helping your team to ensure that all customers and stakeholders are treated fairly in line with Legal & General's principles on the Customer Experience and Treating Customers Fairly policy. Qualifications React Native - at least 2 years of hands on coding experience on at least one large commercial project JavaScript/TypeScript - at least 5 years experience and strong proficiency in both coming from either a web or backend background Strong understanding of React and its key concepts REST based microservice development, JVM Spring or Node.js Strong understanding of mobile application architecture best practices (e.g. MVP, MVVM, Flux) GraphQL, AWS Cloud Services, Docker Hands on experience developing native Android or iOS apps Strong understanding of clean code and clean architecture concepts (e.g. SOLID, Onion) Strong understanding of at least one layered backend application architecture (e.g. three tier, hexagonal, onion) Excellent knowledge of test driven development and testing pyramid Scrum, Git / Git Flow, CI/CD Excellent communication skills and good English spoken and written skills Experience of writing large, well-optimised and maintainable software features Experience of analysing, debugging and solving highly complex problems Experience of participating and providing actionable feedback in effective code reviews Experience of considering all of the relevant factors when deciding a technical approach Additional Information Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
May 01, 2024
Full time
Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centered ambitions. Job Description We have an exciting new opportunity for a Mobile App Engineer to join our growing engineering team. The role holder will use their software engineering skills and experience to build features, solve bugs, address technical debt; bring a strategic lens to team operating processes and tooling to improve how we work and ultimately deliver valuable, high quality software to our customers. What you'll be doing Building clean, maintainable features and resolving end-to-end issues with an understanding of different possible approaches, to ensure that we are delivering great outcomes to our customers as effectively as we can. Ensuring that the solutions developed and deployed are fit for purpose, provide appropriate business value, adhere to quality standards and align to standard engineering practices. Understanding and contributing to the strategy for the management of technical debt within the team to ensure that Legal & General's systems are secure, resilient and reliable. Analysing and defining test approaches and strategies within your team so that the customer experience is of the highest quality - with an emphasis security, usability and accessibility. Conducting and participating in code reviews with an emphasis on both functional and non-functional requirements, considering, performance, resiliency, maintainability and security, to ensure that we build consistently high-quality software for our customers. Enthusiastically promoting inspection and adaptation to improve team effectiveness & happiness, supporting changes to enhance processes and culture, to ensure that the team stays happy, productive, efficient. Building a culture of mutual respect, collaboration and engagement within the team, coaching, mentoring and supporting less experienced engineers to develop and grow their skills. Undertaking continuous research on relevant application technologies and identify and implement opportunities to incorporate those into the application as appropriate. Sharing your research and learning in developer forums. Helping your team to ensure that all customers and stakeholders are treated fairly in line with Legal & General's principles on the Customer Experience and Treating Customers Fairly policy. Qualifications React Native - at least 2 years of hands on coding experience on at least one large commercial project JavaScript/TypeScript - at least 5 years experience and strong proficiency in both coming from either a web or backend background Strong understanding of React and its key concepts REST based microservice development, JVM Spring or Node.js Strong understanding of mobile application architecture best practices (e.g. MVP, MVVM, Flux) GraphQL, AWS Cloud Services, Docker Hands on experience developing native Android or iOS apps Strong understanding of clean code and clean architecture concepts (e.g. SOLID, Onion) Strong understanding of at least one layered backend application architecture (e.g. three tier, hexagonal, onion) Excellent knowledge of test driven development and testing pyramid Scrum, Git / Git Flow, CI/CD Excellent communication skills and good English spoken and written skills Experience of writing large, well-optimised and maintainable software features Experience of analysing, debugging and solving highly complex problems Experience of participating and providing actionable feedback in effective code reviews Experience of considering all of the relevant factors when deciding a technical approach Additional Information Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
The Technology Strategy team is responsible for shaping technology strategy for the bank - this includes engineering best in class platforms and solving the gnarliest of engineering problems at scale, defining architectural patterns that are employed across Citi businesses. This is a new, multi-disciplined group that operates like a start-up within the bank to deliver value at pace and includes product managers, technology SMEs, full stack senior engineers, security engineers, cloud engineers and architects from a deep background in technology and engineering (Kubernetes, open source, Golang, public cloud, the Google stack, Java etc.). This group is part of the Engineering and Architecture Practice (EAP) in Citi and is spread globally. The role Citi is seeking an experienced, hands-on backend engineer with a deep passion for technology and engineering to join the Technology Strategy group. You'll be responsible for engineering core, global scale, technology assets and platforms that are secure by design, employ a zero-trust model and are built with best-in-class security controls. These stacks will be engineered using modern, cloud native principles and will employ leading open-source technologies. You will be at the forefront of shaping and building the strategic deployable blueprints and technology solutions that we are engineering for the bank. We are looking for backend engineers with over 8+ years of experience in building and rolling out an ecosystem of digital solutions from concept to delivery. You'll be working with a varied technology stack, including open source and propriety tooling, and platforms such as Google Cloud, AWS, Kubernetes and the associated ecosystem. The ideal candidate is a professional with, deep hands-on experience & demonstrable engineering leadership, proficiency in engineering transformative solutions using Kubernetes, open-source tech, deep experience in language stacks such as Golang, Nodejs and Java. We expect candidates who apply to this role to be well versed with hybrid i.e. on-prem enterprise and public cloud technologies. You should be comfortable working at the edge of technology, have a deep love for software engineering and programming, and be driven by a strong desire to become the best engineer you can be. Responsibilities Engineering of end-to-end platforms; from concept to delivery Developing applications and platforms using Golang, Java, Rust and Nodejs Candidate should have extensive public cloud experience and should have delivered hybrid architectures spanning private and public cloud/s Be the liaison that drives adoption of the outlined technology strategy in all lines of businesses for ICG Developing automation for application and containerization best practices that can be enforced / validated in CI/CD pipelines, Kubernetes and other platforms Prototyping new concepts and open-source technologies at pace for relevance Educating the wider community on engineering best practices and platforms developed by the group Partnering with central teams to develop IaC modules, CI/CD pipelines with Tekton and other such leading products Qualifications Deep proficiency in using language stacks such as Golang, Nodejs, Python and Java Candidate should have extensive public cloud experience and should have delivered hybrid architectures spanning private and public cloud/s Deep proficiency in Kubernetes and containerisation is a must have Familiarity with open-source toolchains, package managers such as Helm, Kustomize is a plus Good applied understanding of DevSecOps Familiarity with open source and proprietary tech including Kafka, Hashicorp Vault, Terraform, Postgres, MongoDB, Prometheus and other such is expected Ability to evangelise the technology strategy vision and solutions developed thereof within a large matrixed organisation Strong communication skills with ability to drive ideation and manage conflicts Ability to discuss complex issues to technical and non-technical audiences that include peers, product owners, and other stakeholders What we can offer you: This is a unique role that will put you in the position to actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Visit ourGlobal Benefitspage to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Architecture Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 01, 2024
Full time
The Technology Strategy team is responsible for shaping technology strategy for the bank - this includes engineering best in class platforms and solving the gnarliest of engineering problems at scale, defining architectural patterns that are employed across Citi businesses. This is a new, multi-disciplined group that operates like a start-up within the bank to deliver value at pace and includes product managers, technology SMEs, full stack senior engineers, security engineers, cloud engineers and architects from a deep background in technology and engineering (Kubernetes, open source, Golang, public cloud, the Google stack, Java etc.). This group is part of the Engineering and Architecture Practice (EAP) in Citi and is spread globally. The role Citi is seeking an experienced, hands-on backend engineer with a deep passion for technology and engineering to join the Technology Strategy group. You'll be responsible for engineering core, global scale, technology assets and platforms that are secure by design, employ a zero-trust model and are built with best-in-class security controls. These stacks will be engineered using modern, cloud native principles and will employ leading open-source technologies. You will be at the forefront of shaping and building the strategic deployable blueprints and technology solutions that we are engineering for the bank. We are looking for backend engineers with over 8+ years of experience in building and rolling out an ecosystem of digital solutions from concept to delivery. You'll be working with a varied technology stack, including open source and propriety tooling, and platforms such as Google Cloud, AWS, Kubernetes and the associated ecosystem. The ideal candidate is a professional with, deep hands-on experience & demonstrable engineering leadership, proficiency in engineering transformative solutions using Kubernetes, open-source tech, deep experience in language stacks such as Golang, Nodejs and Java. We expect candidates who apply to this role to be well versed with hybrid i.e. on-prem enterprise and public cloud technologies. You should be comfortable working at the edge of technology, have a deep love for software engineering and programming, and be driven by a strong desire to become the best engineer you can be. Responsibilities Engineering of end-to-end platforms; from concept to delivery Developing applications and platforms using Golang, Java, Rust and Nodejs Candidate should have extensive public cloud experience and should have delivered hybrid architectures spanning private and public cloud/s Be the liaison that drives adoption of the outlined technology strategy in all lines of businesses for ICG Developing automation for application and containerization best practices that can be enforced / validated in CI/CD pipelines, Kubernetes and other platforms Prototyping new concepts and open-source technologies at pace for relevance Educating the wider community on engineering best practices and platforms developed by the group Partnering with central teams to develop IaC modules, CI/CD pipelines with Tekton and other such leading products Qualifications Deep proficiency in using language stacks such as Golang, Nodejs, Python and Java Candidate should have extensive public cloud experience and should have delivered hybrid architectures spanning private and public cloud/s Deep proficiency in Kubernetes and containerisation is a must have Familiarity with open-source toolchains, package managers such as Helm, Kustomize is a plus Good applied understanding of DevSecOps Familiarity with open source and proprietary tech including Kafka, Hashicorp Vault, Terraform, Postgres, MongoDB, Prometheus and other such is expected Ability to evangelise the technology strategy vision and solutions developed thereof within a large matrixed organisation Strong communication skills with ability to drive ideation and manage conflicts Ability to discuss complex issues to technical and non-technical audiences that include peers, product owners, and other stakeholders What we can offer you: This is a unique role that will put you in the position to actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Visit ourGlobal Benefitspage to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Architecture Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Application Specialist Babington is committed to developing better futures for individuals, organisations, and society. For us that means developing your skills and creating opportunities for individuals and organisations to perform at their very best. We're looking for an experienced Application specialist to join our busy IT team, empowering Babington to deliver on our purpose, vision, mission, and values. If you have a track record in delivering excellent operational IT support and are comfortable in a fast-paced business environment, we want to hear from you! The Position As an Application Specialist, you'll be a key member of our IT team, serving as a subject matter expert for Babington's software applications and systems. You'll be responsible for configuring, and maintaining these applications, as well as providing technical support and troubleshooting issues that arise. Other responsibilities include monitoring system access and performance, system optimisation, data remediation and ensuring adherence to agreed SLAs. Main Responsibilities Play an active role in supporting the configuration and maintenance of all current and to be on-boarded Business and Learning systems including, but not restricted to the virtual learning environment, E-portfolio, CRM systems, Jira, in line with system SLAs Provide guidance and coaching to 1st line support staff and super users to enhance IT service provision and development. Develop and maintain policies and procedures to ensure consistent service levels in line with industry best practices. Participate in after-hours support if needed for application upgrades/patches. Maintain an accurate inventory of software licenses and peripherals to support procurement and asset management processes. Project leadership and / or Project Coordination for deployments, upgrades and enhancements using the ITIL framework. Establish and maintain change control procedures following ITIL best practices for all application systems. Plan, manage, and execute application upgrade and enhancement projects to meet Babington's business requirements. Brief person specification Qualifications Educations to a degree level, within an IT discipline ITIL Foundation (v3 or v4) Level 2 Certificate in IT User Skills or equivalent Skills and experience Demonstrable experience of working within a System support department Experience of using a variety of applications and systems and E-portfolio systems such as: Aptem, BUD, CRM, Feedback Surveys, Learner Management Systems Experience of working with and configuring Jira Experience of working on multiple projects at one time and prioritising workload Experience of following instructions accurately and working to deadlines Ability to adapt to new ways of working in line with changing business requirements Ability to engage with a range of people across departments to gain a full understanding of how things work Ability to acknowledge and understand the value of the customer relationship, treating each customer as an individual Highlights any potential obstacles to achieving outcomes and seek advice from line manager and others to achieve the customer promise Babington Benefits Babington Engage Bupa Healthcare - Cash plan 25 Days annual leave plus Bank holidays Additional annual leave purchase scheme Employer Pension contribution We'll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate. Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service. We are innovators in Education so why not apply now and join us in Developing Better Futures!
May 01, 2024
Full time
Application Specialist Babington is committed to developing better futures for individuals, organisations, and society. For us that means developing your skills and creating opportunities for individuals and organisations to perform at their very best. We're looking for an experienced Application specialist to join our busy IT team, empowering Babington to deliver on our purpose, vision, mission, and values. If you have a track record in delivering excellent operational IT support and are comfortable in a fast-paced business environment, we want to hear from you! The Position As an Application Specialist, you'll be a key member of our IT team, serving as a subject matter expert for Babington's software applications and systems. You'll be responsible for configuring, and maintaining these applications, as well as providing technical support and troubleshooting issues that arise. Other responsibilities include monitoring system access and performance, system optimisation, data remediation and ensuring adherence to agreed SLAs. Main Responsibilities Play an active role in supporting the configuration and maintenance of all current and to be on-boarded Business and Learning systems including, but not restricted to the virtual learning environment, E-portfolio, CRM systems, Jira, in line with system SLAs Provide guidance and coaching to 1st line support staff and super users to enhance IT service provision and development. Develop and maintain policies and procedures to ensure consistent service levels in line with industry best practices. Participate in after-hours support if needed for application upgrades/patches. Maintain an accurate inventory of software licenses and peripherals to support procurement and asset management processes. Project leadership and / or Project Coordination for deployments, upgrades and enhancements using the ITIL framework. Establish and maintain change control procedures following ITIL best practices for all application systems. Plan, manage, and execute application upgrade and enhancement projects to meet Babington's business requirements. Brief person specification Qualifications Educations to a degree level, within an IT discipline ITIL Foundation (v3 or v4) Level 2 Certificate in IT User Skills or equivalent Skills and experience Demonstrable experience of working within a System support department Experience of using a variety of applications and systems and E-portfolio systems such as: Aptem, BUD, CRM, Feedback Surveys, Learner Management Systems Experience of working with and configuring Jira Experience of working on multiple projects at one time and prioritising workload Experience of following instructions accurately and working to deadlines Ability to adapt to new ways of working in line with changing business requirements Ability to engage with a range of people across departments to gain a full understanding of how things work Ability to acknowledge and understand the value of the customer relationship, treating each customer as an individual Highlights any potential obstacles to achieving outcomes and seek advice from line manager and others to achieve the customer promise Babington Benefits Babington Engage Bupa Healthcare - Cash plan 25 Days annual leave plus Bank holidays Additional annual leave purchase scheme Employer Pension contribution We'll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate. Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service. We are innovators in Education so why not apply now and join us in Developing Better Futures!
IT Security Trainer Hemel Hempstead (Hybrid - 50% Office / 50% Remote) Competitive Annual Salary + Bonus and Benefits About the role: Are you passionate about cybersecurity and eager to share your knowledge with others? We are looking for an experienced IT Security Trainer to join our team. This role is pivotal in improving Haven's cyber security awareness making use of their proven technical expertise and skills in the field to do so. This role is critical in ensuring all team know their information security responsibilities and how they can protect the business's information assets and technology from unauthorised access, alterations, destruction, or disclosure. The Cyber Security Trainer will evangelise the latest security concepts and best practices, and will be expected to lead by example - using their technical security expertise to amplify the message. Your Opportunity: This is an exceptional opportunity to lead and shape the future of cybersecurity training within our organisation. You will have the chance to: Develop and refine our cybersecurity training curriculum, ensuring it reflects the latest industry standards and threat landscapes. Conduct engaging training sessions for a variety of audiences, including technical and non-technical Team, ensuring all Team are aware of and can adhere to our security policies and best practices. Mentor and coach IT Security Team to identify training needs and create targeted programmes designed to mitigate risks and enhance our security posture. Stay abreast of the latest cybersecurity trends, threats, tools, and technologies to ensure our training material is current and relevant. Demonstrate best practice and leading by example using the latest security tools and methodolgy Work as a proactive member of the security team in a technical capacity, ensuring that threats are minimised, mitigated and effectively managed. What we'd like you to bring: The skills and experience we'd like to see from you: Proven experience as an IT Security Trainer, Cybersecurity Educator, or similar role. In-depth knowledge of cybersecurity principles, and best practices. Extensive Cybersecurity experience across multiple domains (e.g. assets, networks, identity, operations, risk, and development) in large and complex organisations Experience of implementing security standards across an organisation Experience developing and delivering a wide range of training materials and sessions, from bitesize to workshops to comprehensive training programmes. Excellent communication and presentation skills, with the ability to engage and educate audiences of varying technical backgrounds. Educated in the field of IT Security (E.g. Bachelor's or Master's degree in Information Security or similar) Previous experience as a security analyst, engineer or leader, demonstrating first person experience and 'deep insight' What's In It For You? - Holiday allowance that rises with service, plus a 'Holiday Buy Scheme' - Annual bonus - 20% discount on both Haven and Warner Hotels holiday for you, family and friends - Comprehensive wellbeing support - Access to the Bourne Leisure corporate box at the O2 Arena ,London - Exclusive discounts with corporate partners - Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees - Enhanced family friendly policies and pay (eligibility criteria applied) Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. What can you expect during the recruitment process? The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at .
May 01, 2024
Full time
IT Security Trainer Hemel Hempstead (Hybrid - 50% Office / 50% Remote) Competitive Annual Salary + Bonus and Benefits About the role: Are you passionate about cybersecurity and eager to share your knowledge with others? We are looking for an experienced IT Security Trainer to join our team. This role is pivotal in improving Haven's cyber security awareness making use of their proven technical expertise and skills in the field to do so. This role is critical in ensuring all team know their information security responsibilities and how they can protect the business's information assets and technology from unauthorised access, alterations, destruction, or disclosure. The Cyber Security Trainer will evangelise the latest security concepts and best practices, and will be expected to lead by example - using their technical security expertise to amplify the message. Your Opportunity: This is an exceptional opportunity to lead and shape the future of cybersecurity training within our organisation. You will have the chance to: Develop and refine our cybersecurity training curriculum, ensuring it reflects the latest industry standards and threat landscapes. Conduct engaging training sessions for a variety of audiences, including technical and non-technical Team, ensuring all Team are aware of and can adhere to our security policies and best practices. Mentor and coach IT Security Team to identify training needs and create targeted programmes designed to mitigate risks and enhance our security posture. Stay abreast of the latest cybersecurity trends, threats, tools, and technologies to ensure our training material is current and relevant. Demonstrate best practice and leading by example using the latest security tools and methodolgy Work as a proactive member of the security team in a technical capacity, ensuring that threats are minimised, mitigated and effectively managed. What we'd like you to bring: The skills and experience we'd like to see from you: Proven experience as an IT Security Trainer, Cybersecurity Educator, or similar role. In-depth knowledge of cybersecurity principles, and best practices. Extensive Cybersecurity experience across multiple domains (e.g. assets, networks, identity, operations, risk, and development) in large and complex organisations Experience of implementing security standards across an organisation Experience developing and delivering a wide range of training materials and sessions, from bitesize to workshops to comprehensive training programmes. Excellent communication and presentation skills, with the ability to engage and educate audiences of varying technical backgrounds. Educated in the field of IT Security (E.g. Bachelor's or Master's degree in Information Security or similar) Previous experience as a security analyst, engineer or leader, demonstrating first person experience and 'deep insight' What's In It For You? - Holiday allowance that rises with service, plus a 'Holiday Buy Scheme' - Annual bonus - 20% discount on both Haven and Warner Hotels holiday for you, family and friends - Comprehensive wellbeing support - Access to the Bourne Leisure corporate box at the O2 Arena ,London - Exclusive discounts with corporate partners - Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees - Enhanced family friendly policies and pay (eligibility criteria applied) Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. What can you expect during the recruitment process? The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at .
Job Title: Security Architect (Cryptography Specialist) - 6-Month Contract, Inside IR35 Location: Remote, occasional travel to London Company Overview: Join a leading financial services company that prides itself on its commitment to secure and innovative financial solutions. Our clients dynamic team is looking for a skilled Security Architect with specialized expertise in Cryptography to help us enhance our security measures and protect our systems and data against sophisticated threats. Contract Duration: 6 months Role Summary: As a Security Architect focused on Cryptography, you will play a crucial role in designing and implementing security architectures that protect our company's assets. You will have a deep understanding of cryptographic solutions, specifically Thales Hardware Security Modules (HSMs) and Enterprise Detection and Response (EDR) systems like Darktrace and Stealthwatch. Your expertise will ensure the confidentiality, integrity, and availability of our financial data and services. Key Responsibilities: Design and implement robust security frameworks and architectures, focusing on cryptographic solutions to secure sensitive financial data. Configure and manage Thales HSMs to ensure secure key management and encryption practices. Oversee the deployment and operational efficiency of EDR tools such as Darktrace and Stealthwatch, enhancing our threat detection and response capabilities. Conduct regular security assessments and audits to identify vulnerabilities and ensure compliance with industry regulations and standards. Collaborate with IT and cybersecurity teams to align security strategies with business objectives and technological advancements. Provide expert guidance and leadership on cybersecurity measures, emerging threats, and best practices in cryptography. Prepare detailed documentation and reports on security architecture, policies, and procedures. Required Qualifications: Bachelor's degree in Information Security, Computer Science, or a related field. Professional certifications in cybersecurity (eg, CISSP, CISM) are preferred. Minimum of 5 years of experience in security architecture with a strong focus on cryptographic solutions. Extensive experience with Thales HSMs and EDR systems (Darktrace, Stealthwatch). Proven track record of developing and managing security architectures in financial services or other high-security environments. Strong understanding of regulatory environments and compliance requirements in the financial sector. Desired Skills: Excellent analytical and problem-solving skills. Strong interpersonal and communication skills, capable of working effectively with cross-functional teams. Ability to work independently and manage multiple projects under tight deadlines. Keen attention to detail and a high standard of confidentiality.
May 01, 2024
Contractor
Job Title: Security Architect (Cryptography Specialist) - 6-Month Contract, Inside IR35 Location: Remote, occasional travel to London Company Overview: Join a leading financial services company that prides itself on its commitment to secure and innovative financial solutions. Our clients dynamic team is looking for a skilled Security Architect with specialized expertise in Cryptography to help us enhance our security measures and protect our systems and data against sophisticated threats. Contract Duration: 6 months Role Summary: As a Security Architect focused on Cryptography, you will play a crucial role in designing and implementing security architectures that protect our company's assets. You will have a deep understanding of cryptographic solutions, specifically Thales Hardware Security Modules (HSMs) and Enterprise Detection and Response (EDR) systems like Darktrace and Stealthwatch. Your expertise will ensure the confidentiality, integrity, and availability of our financial data and services. Key Responsibilities: Design and implement robust security frameworks and architectures, focusing on cryptographic solutions to secure sensitive financial data. Configure and manage Thales HSMs to ensure secure key management and encryption practices. Oversee the deployment and operational efficiency of EDR tools such as Darktrace and Stealthwatch, enhancing our threat detection and response capabilities. Conduct regular security assessments and audits to identify vulnerabilities and ensure compliance with industry regulations and standards. Collaborate with IT and cybersecurity teams to align security strategies with business objectives and technological advancements. Provide expert guidance and leadership on cybersecurity measures, emerging threats, and best practices in cryptography. Prepare detailed documentation and reports on security architecture, policies, and procedures. Required Qualifications: Bachelor's degree in Information Security, Computer Science, or a related field. Professional certifications in cybersecurity (eg, CISSP, CISM) are preferred. Minimum of 5 years of experience in security architecture with a strong focus on cryptographic solutions. Extensive experience with Thales HSMs and EDR systems (Darktrace, Stealthwatch). Proven track record of developing and managing security architectures in financial services or other high-security environments. Strong understanding of regulatory environments and compliance requirements in the financial sector. Desired Skills: Excellent analytical and problem-solving skills. Strong interpersonal and communication skills, capable of working effectively with cross-functional teams. Ability to work independently and manage multiple projects under tight deadlines. Keen attention to detail and a high standard of confidentiality.
We are currently partnered with a Chartered Institute organisation who are looking for an experienced Digital Communications Manager to join them. You will work closely with the wider team to ensure a broad range of topical content is communicated to the appropriate audiences via our website, press pitches, social media channels and newsletters. What we can offer: A generous benefits package including Life Assurance, Critical Illness Cover, Income Protection, Private Medical Insurance, Dental Cover, Season Ticket Loan and Pension scheme with up to 9% Employer Contribution; An open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for the environment; Training and learning opportunities and the support for you to flourish in your role; and Key Responsibilities: Field press queries and building relationships with national, broadcast and trade journalists. Build a press pack with all relevant assets to help promote Policy Team to media Manage and regularly update social media channels, improving 'stickiness' of content to improve engagement levels Leverage connections with industry influencers and policymakers for Policy collaboration; Make recommendations to the Policy Team to improve their personal reach and engagement across all media, including events, social media and thought leadership collaborations; Copy-edit policy news and commentary, The Environment Magazine, and op-ed opportunities; Review and edit website and newsletter news content; Support the Head of Content and the Policy Engagement Manager in the delivery and upkeep of a content plan; Work with suppliers to support the process of our new website design and roll-out; Liaise with partners to deliver dissemination elements of Policy to Practice activities and other initiatives; Person Specification: Essentials: Minimum of 3-5 years' experience working across digital channels and web content for a content-led organisation: Prior experience as a journalist or PR; Experience producing and editing social media content, growing follower-numbers; Familiar working with Canva branded templates or similar; Experience using creative content and storytelling to effectively engage audiences with content through a range of different media; Experience with PR backlinks to boost the website credibility, organic rankings, and overall online presence; Experience using Vuelio or similar PR & Comms software for media contacts management, monitoring media coverage, and distributing media messages; Excellent IT skills, particularly MS Office suite and the use of content management systems; Excellent PR writing skills, with the ability to tailor messaging to a range of audiences; Ability to support the development of webinars and other events; Ability to communicate effectively with a range of stakeholders and deliver high levels of customer service; and Excellent organisational skills, with the ability to multi-task and an attitude of continuous innovation and improvement.
May 01, 2024
Full time
We are currently partnered with a Chartered Institute organisation who are looking for an experienced Digital Communications Manager to join them. You will work closely with the wider team to ensure a broad range of topical content is communicated to the appropriate audiences via our website, press pitches, social media channels and newsletters. What we can offer: A generous benefits package including Life Assurance, Critical Illness Cover, Income Protection, Private Medical Insurance, Dental Cover, Season Ticket Loan and Pension scheme with up to 9% Employer Contribution; An open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for the environment; Training and learning opportunities and the support for you to flourish in your role; and Key Responsibilities: Field press queries and building relationships with national, broadcast and trade journalists. Build a press pack with all relevant assets to help promote Policy Team to media Manage and regularly update social media channels, improving 'stickiness' of content to improve engagement levels Leverage connections with industry influencers and policymakers for Policy collaboration; Make recommendations to the Policy Team to improve their personal reach and engagement across all media, including events, social media and thought leadership collaborations; Copy-edit policy news and commentary, The Environment Magazine, and op-ed opportunities; Review and edit website and newsletter news content; Support the Head of Content and the Policy Engagement Manager in the delivery and upkeep of a content plan; Work with suppliers to support the process of our new website design and roll-out; Liaise with partners to deliver dissemination elements of Policy to Practice activities and other initiatives; Person Specification: Essentials: Minimum of 3-5 years' experience working across digital channels and web content for a content-led organisation: Prior experience as a journalist or PR; Experience producing and editing social media content, growing follower-numbers; Familiar working with Canva branded templates or similar; Experience using creative content and storytelling to effectively engage audiences with content through a range of different media; Experience with PR backlinks to boost the website credibility, organic rankings, and overall online presence; Experience using Vuelio or similar PR & Comms software for media contacts management, monitoring media coverage, and distributing media messages; Excellent IT skills, particularly MS Office suite and the use of content management systems; Excellent PR writing skills, with the ability to tailor messaging to a range of audiences; Ability to support the development of webinars and other events; Ability to communicate effectively with a range of stakeholders and deliver high levels of customer service; and Excellent organisational skills, with the ability to multi-task and an attitude of continuous innovation and improvement.
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role: The purpose of this role is to support and lead components of the project team in the role of a senior business analyst. The Senior Business Analyst will be responsible for the successful delivery of key analytical deliverables such as the analysis needed for a business case, the business and technical requirements specifications, change management and the testing alignment needed to deliver on the relevant project / workstream objectives. The output of the workstream will feed directly into the overall so will require close co-operation with the leaders of those workstreams. The Senior Business Analyst will need to take both a people and technical leadership role on the project, supporting the project manager in delivery and senior stakeholder engagement. Further, being considered an expert in analysis tools and techniques as well as mentoring team members in the delivery of high-quality business analysis outcomes. Key responsibilities for this role: Provide leadership to the BAs on the programme, assisting with work allocation, quality assurance and being the first point of call for escalations regarding the analysis work components. Support the development of a business case and associated operating model for a project/programme or portfolio. Support the Project/Programme Manager in defining the benefits definition and associated realisation management. Produce requirements (including epics and user stories), perform interviews, analysis documents, run workshops (at a strategic level that includes complex business problems) define or record business process, prototyping scenarios, data analysis, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Proactively communicate and collaborate with external and internal parties to analyse information needs, functional requirements, existing capabilities and feasibility, with the objective of delivering a clear implementation framework. Be a self-starter who can work independently and with users to define concepts and under direction of the project /programme manager. Drive and challenge project team members on their assumptions of how they will successfully execute their plans. Leverage strong analytical skills required to gain a thorough understanding of how to interpret customer business needs and translate them into applicable operational requirements. Collaborate with implementation teams and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs. Ensure that technology build is completed to specifications, and drives testing of system elements of the operating model. Compile key external facing documents such as Service Level Agreements and work with the external managers to manage and review 3rd party analysis deliverables, focusing on quality and relevance to the project. Work with the product business teams to lead operational readiness. Ensure that there is a plan and that business is ready to adopt the new solution. Ensure the overall solution is valid and is in accordance to the agreed objectives and expectations set by the project and programme. Align the test planning with the test and project manager. Take responsibility for training documentation preparation. Key Skills, Competencies & Experience: Skills and Competencies Ability to engage both business and technology stakeholders, to C-suite and executive level. Ability to drive the strategic business and technical requirements definition across large projects and programmes. Strong facilitation skills to elicit information from key stakeholders internally and externally. Ability to tailor and present complex data to different stakeholders. Confident and effective communicator (both written and verbal) across all levels of the organisation. Passionate about developing a work environment that embraces and values diversity. Well-developed understanding and practical application of business feasibility assessments. Deep understanding of business analysis tools, techniques and standards to drive the highest quality user documentation, impact assessments and cost benefits analysis. Advanced process mapping and design skills, including facilitation of process improvement. Ability to expertly apply multiple approaches and techniques, in order to lead data analysis. Creative thinking to contribute to the overall solution design. Proven and demonstrable analytical and problem-solving skills essential, with the ability to think laterally and generate creative solutions. Ability to identify benefits and support their realisation. Ability to align business solution outcomes to overall corporate strategy requirements. Excellent MS Office skills, particularly with MS Excel and Visio. Advanced knowledge of Agile and associated ceremonies. Excellent organisational and prioritisation skills with a keen attention to detail and ability to manage multiple deliverables, with complexity. Ability to support the test strategy to ensure alignment to project and programme outcomes. Support the system training and change management strategy. Strong risk mindset to support the project manager in risk identification and mitigation proposals. Experience: Highly experienced BA with proven track record in successful delivery Proactive and delivery focused with excellent communication skills. Transformation and project delivery experience We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
May 01, 2024
Full time
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role: The purpose of this role is to support and lead components of the project team in the role of a senior business analyst. The Senior Business Analyst will be responsible for the successful delivery of key analytical deliverables such as the analysis needed for a business case, the business and technical requirements specifications, change management and the testing alignment needed to deliver on the relevant project / workstream objectives. The output of the workstream will feed directly into the overall so will require close co-operation with the leaders of those workstreams. The Senior Business Analyst will need to take both a people and technical leadership role on the project, supporting the project manager in delivery and senior stakeholder engagement. Further, being considered an expert in analysis tools and techniques as well as mentoring team members in the delivery of high-quality business analysis outcomes. Key responsibilities for this role: Provide leadership to the BAs on the programme, assisting with work allocation, quality assurance and being the first point of call for escalations regarding the analysis work components. Support the development of a business case and associated operating model for a project/programme or portfolio. Support the Project/Programme Manager in defining the benefits definition and associated realisation management. Produce requirements (including epics and user stories), perform interviews, analysis documents, run workshops (at a strategic level that includes complex business problems) define or record business process, prototyping scenarios, data analysis, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Proactively communicate and collaborate with external and internal parties to analyse information needs, functional requirements, existing capabilities and feasibility, with the objective of delivering a clear implementation framework. Be a self-starter who can work independently and with users to define concepts and under direction of the project /programme manager. Drive and challenge project team members on their assumptions of how they will successfully execute their plans. Leverage strong analytical skills required to gain a thorough understanding of how to interpret customer business needs and translate them into applicable operational requirements. Collaborate with implementation teams and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs. Ensure that technology build is completed to specifications, and drives testing of system elements of the operating model. Compile key external facing documents such as Service Level Agreements and work with the external managers to manage and review 3rd party analysis deliverables, focusing on quality and relevance to the project. Work with the product business teams to lead operational readiness. Ensure that there is a plan and that business is ready to adopt the new solution. Ensure the overall solution is valid and is in accordance to the agreed objectives and expectations set by the project and programme. Align the test planning with the test and project manager. Take responsibility for training documentation preparation. Key Skills, Competencies & Experience: Skills and Competencies Ability to engage both business and technology stakeholders, to C-suite and executive level. Ability to drive the strategic business and technical requirements definition across large projects and programmes. Strong facilitation skills to elicit information from key stakeholders internally and externally. Ability to tailor and present complex data to different stakeholders. Confident and effective communicator (both written and verbal) across all levels of the organisation. Passionate about developing a work environment that embraces and values diversity. Well-developed understanding and practical application of business feasibility assessments. Deep understanding of business analysis tools, techniques and standards to drive the highest quality user documentation, impact assessments and cost benefits analysis. Advanced process mapping and design skills, including facilitation of process improvement. Ability to expertly apply multiple approaches and techniques, in order to lead data analysis. Creative thinking to contribute to the overall solution design. Proven and demonstrable analytical and problem-solving skills essential, with the ability to think laterally and generate creative solutions. Ability to identify benefits and support their realisation. Ability to align business solution outcomes to overall corporate strategy requirements. Excellent MS Office skills, particularly with MS Excel and Visio. Advanced knowledge of Agile and associated ceremonies. Excellent organisational and prioritisation skills with a keen attention to detail and ability to manage multiple deliverables, with complexity. Ability to support the test strategy to ensure alignment to project and programme outcomes. Support the system training and change management strategy. Strong risk mindset to support the project manager in risk identification and mitigation proposals. Experience: Highly experienced BA with proven track record in successful delivery Proactive and delivery focused with excellent communication skills. Transformation and project delivery experience We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Digital Program Specialist - Data Governance The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is financing the Infrastructure for Tomorrow-infrastructure with sustainability at its core. We began operations in Beijing in January 2016 and have since grown to 109 approved Members worldwide. We are capitalized at USD100 billion and rated AAA by the major international credit rating agencies. Collaborating with partners, AIIB meets clients' needs by unlocking new capital and investing in infrastructure that is green, technology-enabled and promotes regional connectivity. AIIB is looking for a Data Governance professional who will be responsible for overseeing data governance practices to ensure they align with organization strategy and driving the implementation and operationalization of the data governance framework, and supporting the organizational data operating model, to enable the Bank to unlock the values from the data assets. The role will serve as a member of the Information Technology Department (ITD). This role is onsite in Beijing, China. Responsibilities: Lead the development and implementation of data governance principles, framework, practices, and standards to ensure that data practices align with business strategies and requirements, e.g., organizational data policies and procedures, change management, data quality management, etc. Optimize the data governance operating model by developing effective communication channels, implementing monitoring mechanisms, and leading data governance assessments to identify gaps and opportunities for continuous improvement and automation of data-related workflow. Collaborate with data architecture and data management teams to create and optimize the data architecture design, enterprise-level data domain design and data conceptual model design. Coordinate with business and technical data stewards to facilitate the design and implementation of the index (KPI) domain and structure. Govern the resolution of identified data quality issues, including root cause analysis, remediation plans, and improvement initiatives to ensure identified data issues are properly evaluated, investigated and solved. Collaborate with cross-functional teams to provide data governance guidance and support to data-related projects, e.g., participate in data solution design sessions, and contribute to data quality-related operation procedure design to implementation. Requirements: Minimum 8 years years in a data governance leadership role, working in cross-functional teams to build enterprise-wide data governance capacity and collaborating with both business and technical stakeholders to drive organizational culture change and realize tangible outcomes from data governance programs. Solid knowledge of data governance frameworks and implementation methods. Demonstrable record of implementing robust assessment and monitoring, effective quality assurance methods, enabling policies and procedures' implementation through end-to-end data lifecycle. Ability to build strong collaborative relationships with various stakeholders and effectively engage stakeholders in data governance and data culture-related practices. Up to date with new data trends, and emerging data technologies, able to articulate complex data and technical concept to various stakeholders and drive results. Previous experience in following areas is considered a plus: financial management, risk management, investment management Excellent written and verbal communication skills for various audiences at different levels across the organization. The working language of AIIB is English; fluency in verbal and written English is a must. Master's degree from a reputable university in a relevant field (e.g., business management, data management, information management). Alternatively, Bachelor's degree in the mentioned fields from a reputable university, along with relevant Certifications, in lieu of a Master's degree. AIIB is committed to diversity, transparency and inclusion. We believe our strength comes from having a team with the right diverse skills, experiences and abilities selected through a merit-based competitive process. We actively encourage applications from people from both within and outside AIIB members, regardless of nationality, religion, gender, race, disability or sexual orientation. Previous experience and qualifications will determine the grade and job title at which successful applicants will enter AIIB. Join us and help create a prosperous and sustainable Asia while growing your career in a diverse and innovative environment. ALL CURRENT VACANCIES Closing Date: All opportunities close at 11:59 p.m. (GMT+8) on the dates listed. Job Type: Recruitment of staff is conducted through a merit-based competitive selection process. AIIB shall strive to provide employment opportunities open to all suitably qualified applicants, regardless of religion, gender, race, disability, sexual orientation or nationality.
May 01, 2024
Full time
Digital Program Specialist - Data Governance The Asian Infrastructure Investment Bank (AIIB) is a multilateral development bank whose mission is financing the Infrastructure for Tomorrow-infrastructure with sustainability at its core. We began operations in Beijing in January 2016 and have since grown to 109 approved Members worldwide. We are capitalized at USD100 billion and rated AAA by the major international credit rating agencies. Collaborating with partners, AIIB meets clients' needs by unlocking new capital and investing in infrastructure that is green, technology-enabled and promotes regional connectivity. AIIB is looking for a Data Governance professional who will be responsible for overseeing data governance practices to ensure they align with organization strategy and driving the implementation and operationalization of the data governance framework, and supporting the organizational data operating model, to enable the Bank to unlock the values from the data assets. The role will serve as a member of the Information Technology Department (ITD). This role is onsite in Beijing, China. Responsibilities: Lead the development and implementation of data governance principles, framework, practices, and standards to ensure that data practices align with business strategies and requirements, e.g., organizational data policies and procedures, change management, data quality management, etc. Optimize the data governance operating model by developing effective communication channels, implementing monitoring mechanisms, and leading data governance assessments to identify gaps and opportunities for continuous improvement and automation of data-related workflow. Collaborate with data architecture and data management teams to create and optimize the data architecture design, enterprise-level data domain design and data conceptual model design. Coordinate with business and technical data stewards to facilitate the design and implementation of the index (KPI) domain and structure. Govern the resolution of identified data quality issues, including root cause analysis, remediation plans, and improvement initiatives to ensure identified data issues are properly evaluated, investigated and solved. Collaborate with cross-functional teams to provide data governance guidance and support to data-related projects, e.g., participate in data solution design sessions, and contribute to data quality-related operation procedure design to implementation. Requirements: Minimum 8 years years in a data governance leadership role, working in cross-functional teams to build enterprise-wide data governance capacity and collaborating with both business and technical stakeholders to drive organizational culture change and realize tangible outcomes from data governance programs. Solid knowledge of data governance frameworks and implementation methods. Demonstrable record of implementing robust assessment and monitoring, effective quality assurance methods, enabling policies and procedures' implementation through end-to-end data lifecycle. Ability to build strong collaborative relationships with various stakeholders and effectively engage stakeholders in data governance and data culture-related practices. Up to date with new data trends, and emerging data technologies, able to articulate complex data and technical concept to various stakeholders and drive results. Previous experience in following areas is considered a plus: financial management, risk management, investment management Excellent written and verbal communication skills for various audiences at different levels across the organization. The working language of AIIB is English; fluency in verbal and written English is a must. Master's degree from a reputable university in a relevant field (e.g., business management, data management, information management). Alternatively, Bachelor's degree in the mentioned fields from a reputable university, along with relevant Certifications, in lieu of a Master's degree. AIIB is committed to diversity, transparency and inclusion. We believe our strength comes from having a team with the right diverse skills, experiences and abilities selected through a merit-based competitive process. We actively encourage applications from people from both within and outside AIIB members, regardless of nationality, religion, gender, race, disability or sexual orientation. Previous experience and qualifications will determine the grade and job title at which successful applicants will enter AIIB. Join us and help create a prosperous and sustainable Asia while growing your career in a diverse and innovative environment. ALL CURRENT VACANCIES Closing Date: All opportunities close at 11:59 p.m. (GMT+8) on the dates listed. Job Type: Recruitment of staff is conducted through a merit-based competitive selection process. AIIB shall strive to provide employment opportunities open to all suitably qualified applicants, regardless of religion, gender, race, disability, sexual orientation or nationality.
Role: Scrum Master- ServiceNow Duration: 6 months Location: Remote (travel to Salisbury on occasion) Clearance: MUST have SCRate: £550 - £600 pd inside IR35 Role Overview We are looking for an experienced ServiceNow Team Leader / Scrum Master to join and lead a large-scale transformation journey that has at its core an on-premise ServiceNow deployment incorporating multiple ServiceNow modules. This includes oversight of projects implementing Service Management, Enterprise Asset Management, SPM and "ground up" Now based development. Responsibilities Designing and planning the work plan, monitoring progress and resolving issues including support to the platform. Liaising with all key stakeholders, and providing regular progress updates. Continuously working with the customer and the change team to ensure the correct solution is being built. Delivering success and continuous improvements to products and business services. Ensure support and change teams adhere to agreed Service Management standards. Work with product owners and SMEs to ensure objectives are interpreted accurately by the change team. Oversee progress by monitoring epics and backlogs across the project portfolio. Collaborating with stakeholders, project leads, and architects to ensure delivery is on-track and issues are resolved in a timely fashion. Understand and communicate the inter-dependencies of the projects and be able to articulate where the priorities for the ServiceNow change programme reside. Background and experience: Equipped with a proven track record managing and delivering ServiceNow implementations. Able to manage geographically dispersed teams. Deep understanding of ITIL processes such as Incident, Change and Problem Management. Able to apply a customer-focused approach to work. Equipped with interpersonal skills that enable you to quickly build relationships and drive initiatives forward at the highest levels of the business. A strong leader with excellent team-building skills and the ability to lead multiple multi-discipline teams. Able to articulate complex information in a clear and understandable way to both technical and non-technical stakeholders including at board level. An excellent written and verbal communicator. UK National with no dual nationality holding current SC clearance.
May 01, 2024
Full time
Role: Scrum Master- ServiceNow Duration: 6 months Location: Remote (travel to Salisbury on occasion) Clearance: MUST have SCRate: £550 - £600 pd inside IR35 Role Overview We are looking for an experienced ServiceNow Team Leader / Scrum Master to join and lead a large-scale transformation journey that has at its core an on-premise ServiceNow deployment incorporating multiple ServiceNow modules. This includes oversight of projects implementing Service Management, Enterprise Asset Management, SPM and "ground up" Now based development. Responsibilities Designing and planning the work plan, monitoring progress and resolving issues including support to the platform. Liaising with all key stakeholders, and providing regular progress updates. Continuously working with the customer and the change team to ensure the correct solution is being built. Delivering success and continuous improvements to products and business services. Ensure support and change teams adhere to agreed Service Management standards. Work with product owners and SMEs to ensure objectives are interpreted accurately by the change team. Oversee progress by monitoring epics and backlogs across the project portfolio. Collaborating with stakeholders, project leads, and architects to ensure delivery is on-track and issues are resolved in a timely fashion. Understand and communicate the inter-dependencies of the projects and be able to articulate where the priorities for the ServiceNow change programme reside. Background and experience: Equipped with a proven track record managing and delivering ServiceNow implementations. Able to manage geographically dispersed teams. Deep understanding of ITIL processes such as Incident, Change and Problem Management. Able to apply a customer-focused approach to work. Equipped with interpersonal skills that enable you to quickly build relationships and drive initiatives forward at the highest levels of the business. A strong leader with excellent team-building skills and the ability to lead multiple multi-discipline teams. Able to articulate complex information in a clear and understandable way to both technical and non-technical stakeholders including at board level. An excellent written and verbal communicator. UK National with no dual nationality holding current SC clearance.
About the role As a Managing Implementation Consultant you'll be responsible for leading, coaching and delivering implementation and consultancy activities for Zellis customers on multiple aspects of their solutions or services delivery. You'll be a subject matter expert in Zellis processes and solutions and must have excellent stakeholder management and relationship building skills. You may lead delivery directly or will work closely with the Project or Programme Manager and other Implementation Consultants. As well as this, you'll manage a pool of Consultants and be instrumental in supporting, coaching and mentoring them to support their skills and career development. This role may require regular travel, often overnight or for extended periods of time, both to customer locations and Zellis or partner offices. In this role your key responsibilities will include: Acting as a good practice advisor, coach and subject matter expert on industry leading processes and Zellis range of solutions and services. Delivery of tasks against the agreed project plan and scope, following the Zellis standard project implementation methodology. Completing testing of any deliverables or supporting activities assigned to you as part of the implementation plan to the highest level of quality and, where agreed, in line with all acceptance criteria. Supporting the Project or Programme Manager in facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place, including successful transition into live operations. Anticipating and managing ongoing risks and issues (including mitigation and resolution), and ensuring that they are escalated to the implementation Project or Programme Manager (or Zellis senior leader) in a timely fashion. Acting as a coach and mentor to other Consultants to help develop their skills and career development paths, including performance management of individuals and managing against team KPIs and objectives (i.e. engagement, chargeability, recruitment, lead times etc). Proactively and reactively resourcing delivery against the required customer demand, including looking ahead at demand to build and scale the team to meeting revenue, chargeability and lead time targets. Maintaining and enhancing the implementation asset library and continuing to drive continuous improvement activities to improve service, skills and customer satisfaction levels. Skills & experience Experience delivering on medium-large scale implementation, software, advisory or managed services within HR & Payroll for customers with medium-large scale employee volumes (over 10,000 EEs and £300k budgets). Expertise in core skills, and proficient in wider range of technical skills, including main feature functions, setup and configuration in ResourceLink, MyView and Zellis HCM Cloud; ZIP APIs, connectors and integration methods, system & health reviews. Expertise at data migration and loading for complex data structures; Expertise at master data and payroll reconciliation for complex employee payroll data, gross-to-net calculations and associated outputs. Proficiency in relevant technical skills (e.g. solution design and troubleshooting standard pay element formulae, service conditions, leave management schemes, etc). Overseeing self and others; plans, schedules and delivers work to meet given objectives, outcomes and KPIs. Determines, applies and advises appropriate methods, tools, applications and processes (leading continuous improvement of standard operating processes). Partners, consults and facilitates appropriate collaboration between senior stakeholders, including C-Suite level (internally and externally). Follows an expert approach to identifying and resolving business and reputationally impacting risks and issues. Owns root cause analysis for risks and issues. Acts as a point of escalation, managing difficult conversations for senior stakeholders, including C-Suite level. Defining, alongside the Service Line leads, the approach and playbook to problem resolution and solution design. This role will have people leadership skills, including: Managing people performance, development and retention risks. Proactively cascading knowledge; Consuming new product / service capabilities in teams. Managing resource chargeability. Driving team to achieve targets, including SLAs, KPIs and successful outcomes. Owning and driving team eNPS. Leading multi-disciplinary teams, including outside of knowledge expertise. Taking the initiative in identifying your own and supporting team members appropriate development opportunities. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: - A competitive base salary, plus cash car allowance. - 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. - Private medical insurance. - Life assurance 4x salary. - Enhanced pension scheme with company contributions up to 8.5%. - A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
May 01, 2024
Full time
About the role As a Managing Implementation Consultant you'll be responsible for leading, coaching and delivering implementation and consultancy activities for Zellis customers on multiple aspects of their solutions or services delivery. You'll be a subject matter expert in Zellis processes and solutions and must have excellent stakeholder management and relationship building skills. You may lead delivery directly or will work closely with the Project or Programme Manager and other Implementation Consultants. As well as this, you'll manage a pool of Consultants and be instrumental in supporting, coaching and mentoring them to support their skills and career development. This role may require regular travel, often overnight or for extended periods of time, both to customer locations and Zellis or partner offices. In this role your key responsibilities will include: Acting as a good practice advisor, coach and subject matter expert on industry leading processes and Zellis range of solutions and services. Delivery of tasks against the agreed project plan and scope, following the Zellis standard project implementation methodology. Completing testing of any deliverables or supporting activities assigned to you as part of the implementation plan to the highest level of quality and, where agreed, in line with all acceptance criteria. Supporting the Project or Programme Manager in facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place, including successful transition into live operations. Anticipating and managing ongoing risks and issues (including mitigation and resolution), and ensuring that they are escalated to the implementation Project or Programme Manager (or Zellis senior leader) in a timely fashion. Acting as a coach and mentor to other Consultants to help develop their skills and career development paths, including performance management of individuals and managing against team KPIs and objectives (i.e. engagement, chargeability, recruitment, lead times etc). Proactively and reactively resourcing delivery against the required customer demand, including looking ahead at demand to build and scale the team to meeting revenue, chargeability and lead time targets. Maintaining and enhancing the implementation asset library and continuing to drive continuous improvement activities to improve service, skills and customer satisfaction levels. Skills & experience Experience delivering on medium-large scale implementation, software, advisory or managed services within HR & Payroll for customers with medium-large scale employee volumes (over 10,000 EEs and £300k budgets). Expertise in core skills, and proficient in wider range of technical skills, including main feature functions, setup and configuration in ResourceLink, MyView and Zellis HCM Cloud; ZIP APIs, connectors and integration methods, system & health reviews. Expertise at data migration and loading for complex data structures; Expertise at master data and payroll reconciliation for complex employee payroll data, gross-to-net calculations and associated outputs. Proficiency in relevant technical skills (e.g. solution design and troubleshooting standard pay element formulae, service conditions, leave management schemes, etc). Overseeing self and others; plans, schedules and delivers work to meet given objectives, outcomes and KPIs. Determines, applies and advises appropriate methods, tools, applications and processes (leading continuous improvement of standard operating processes). Partners, consults and facilitates appropriate collaboration between senior stakeholders, including C-Suite level (internally and externally). Follows an expert approach to identifying and resolving business and reputationally impacting risks and issues. Owns root cause analysis for risks and issues. Acts as a point of escalation, managing difficult conversations for senior stakeholders, including C-Suite level. Defining, alongside the Service Line leads, the approach and playbook to problem resolution and solution design. This role will have people leadership skills, including: Managing people performance, development and retention risks. Proactively cascading knowledge; Consuming new product / service capabilities in teams. Managing resource chargeability. Driving team to achieve targets, including SLAs, KPIs and successful outcomes. Owning and driving team eNPS. Leading multi-disciplinary teams, including outside of knowledge expertise. Taking the initiative in identifying your own and supporting team members appropriate development opportunities. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: - A competitive base salary, plus cash car allowance. - 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. - Private medical insurance. - Life assurance 4x salary. - Enhanced pension scheme with company contributions up to 8.5%. - A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Role: Service Desk Analyst Location: South Birmingham Salary: 33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages. Your responsibilities will include: Providing 1st Line Support by promptly logging incidents into the service desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth escalation processes, maintaining top-notch feedback and service quality. Collaborating closely with 1st Line Analysts, Service Desk Team Leader, and Development team to uphold service excellence. Deploying and maintaining software and hardware, including patches and hotfixes. Troubleshooting and managing MFD printers/scanners. Updating documentation areas such as Asset Register and Wiki knowledge base. Managing active directory/exchange user accounts and file security permissions. Assisting with backup management and data retrieval, both onsite and in the cloud. Overseeing phone and networking systems. Providing administrative support for back office and bespoke systems. Maintaining a high standard of customer service and adherence to Service Level Agreements. Contributing to occasional implementation projects for new software and hardware technologies. Offering out-of-hours cover and performing remote maintenance on a rotational basis. As an Intermediate level Service Desk Analyst/Engineer, you'll be based in our Birmingham office and report to the Service Desk Team Leader. While there's no direct line management responsibility, you'll regularly collaborate with Technical Solutions Managers, Developers, Data Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in IT Service Management and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory administration. Knowledge of TCP/IP Networking, DHCP, DNS, VPNs, and firewalls. Experience with VMware virtualization and Microsoft Azure cloud infrastructure. Familiarity with HP MSA SAN, server, and networking hardware. Ability to create and maintain technical documentation. Proficiency in setting up and supporting mobile devices and managing printers/scanners. Desirable skills include understanding of Supply Chain & Freight, willingness to learn, and familiarity with MS SQL, PowerShell, and relevant applications. Candidates with A-Level qualifications or higher in Computer Science, Information Technology, or related fields, along with relevant certifications like ITIL Foundation or MCSA, are preferred. However, we value experience equally alongside qualifications. To thrive in this role, you should have a proactive attitude, excellent communication skills, attention to detail, and a collaborative spirit. If you're eager to learn, adaptable, and passionate about delivering top-notch IT support, we'd love to hear from you. Please apply with an up-to-date CV to be considered. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Key Responsibilities As a Data Architect, you will support the clients in their journey to become data-driven, by capturing and understanding their business needs, and defining and implementing Data and Analytics reference architectures, solutions and roadmaps. Furthermore, you will actively help our practice in its objective to stay a Leader in Data & Analytics. • Define, guide and advise clients in developing data strategies • Engage with the clients to understand their business needs, pain points and realities • Gather, challenge and prioritize clients data requirements • Define and design innovative Data & Analytics architectures and solutions that leverage the right trade-off between clients realities, latest and disruptive technologies, current and future business needs, budget constraints, data availability and resource requirements. • Oversee the design of the data architecture and the technical architecture for the old-fashion and modern data platforms, including data acquisition and integration, data modelling, transformation and quality processes, master data management, data warehousing and data marts, data lakehouse, data fabric and data mesh. • Design conceptual, logical and/or physical data models and repositories, as well as data ontologies. • Work closely with the clients and other architects to define metadata layers, technical Data strategies and optimal integration of innovative technologies within existing enterprise architecture landscape • Evaluate and select the tools and components necessary for optimal data management (data acquisition, data storage, data quality, data governance, data visualization and advanced analytics). • Take responsibility for client deliverables • Support the clients in accessing accurate and understandable data • Take an active role in coaching and developing junior consultants in the team • Support in business development Skills and Attributes for Success • You are passionate about Data & Analytics and you want to continue to develop your expertise in this domain • You have a proven track record and at least 5-10 years experience in one or more of the following areas: data strategy, Data architecture, (modern) data platform architecture, data modeling, data governance, Business Intelligence, Big Data, reporting & data warehousing, AI and Machine Learning. • You have good understanding of the different data architecture patterns: Data Fabric, Data Mesh, Data Warehouse, Data Marts, data modeling, ontologies & knowledge graphs, MicroServices • You have experience in implementing ETL data flows and data pipelines, and know one or more of the following tools: Informatica PowerCenter, SAS Data Integration Studio, Microsoft SSIS, Ab Initio, etc. • Ideally, you have experience in Hadoop ecosystem (Spark, Kafka, HDFS, Hive, HBase, ), Docker and orchestration platform (Kubernetes, Openshift, AKS, GKE ), and noSQL Databases (MongoDB, Cassandra, Neo4j) • Any experience with cloud platforms such as AWS, Azure and Google Cloud is a real asset. • You have experience in working closely with business leaders to identify business needs and data opportunities • You have a concrete data modelling experience, and are able to define a conceptual data model and translate it into a logical and physical one.
May 01, 2024
Full time
Key Responsibilities As a Data Architect, you will support the clients in their journey to become data-driven, by capturing and understanding their business needs, and defining and implementing Data and Analytics reference architectures, solutions and roadmaps. Furthermore, you will actively help our practice in its objective to stay a Leader in Data & Analytics. • Define, guide and advise clients in developing data strategies • Engage with the clients to understand their business needs, pain points and realities • Gather, challenge and prioritize clients data requirements • Define and design innovative Data & Analytics architectures and solutions that leverage the right trade-off between clients realities, latest and disruptive technologies, current and future business needs, budget constraints, data availability and resource requirements. • Oversee the design of the data architecture and the technical architecture for the old-fashion and modern data platforms, including data acquisition and integration, data modelling, transformation and quality processes, master data management, data warehousing and data marts, data lakehouse, data fabric and data mesh. • Design conceptual, logical and/or physical data models and repositories, as well as data ontologies. • Work closely with the clients and other architects to define metadata layers, technical Data strategies and optimal integration of innovative technologies within existing enterprise architecture landscape • Evaluate and select the tools and components necessary for optimal data management (data acquisition, data storage, data quality, data governance, data visualization and advanced analytics). • Take responsibility for client deliverables • Support the clients in accessing accurate and understandable data • Take an active role in coaching and developing junior consultants in the team • Support in business development Skills and Attributes for Success • You are passionate about Data & Analytics and you want to continue to develop your expertise in this domain • You have a proven track record and at least 5-10 years experience in one or more of the following areas: data strategy, Data architecture, (modern) data platform architecture, data modeling, data governance, Business Intelligence, Big Data, reporting & data warehousing, AI and Machine Learning. • You have good understanding of the different data architecture patterns: Data Fabric, Data Mesh, Data Warehouse, Data Marts, data modeling, ontologies & knowledge graphs, MicroServices • You have experience in implementing ETL data flows and data pipelines, and know one or more of the following tools: Informatica PowerCenter, SAS Data Integration Studio, Microsoft SSIS, Ab Initio, etc. • Ideally, you have experience in Hadoop ecosystem (Spark, Kafka, HDFS, Hive, HBase, ), Docker and orchestration platform (Kubernetes, Openshift, AKS, GKE ), and noSQL Databases (MongoDB, Cassandra, Neo4j) • Any experience with cloud platforms such as AWS, Azure and Google Cloud is a real asset. • You have experience in working closely with business leaders to identify business needs and data opportunities • You have a concrete data modelling experience, and are able to define a conceptual data model and translate it into a logical and physical one.