My client is a global logistics company based in Kent just by London is in search of a talented Infrastructure Engineer to join the team of 6 existing infrastructure engineers. Daily responsibilities will involve providing 3rd line support of Windows, Linux, VMWare & Citrix involvement in Technical Projects, offering technical assistance, and managing network operations. Key Technologies 3+ years experience working as a technical support engineer or infrastructure engineer Experience working with 3rd line support Experience in Windows Server 16-22 and windows server patching Experience in VMWare O365 administration Strong experience in DNS, DHCP, Group Policy and Active Directory Experience with Azure and Backups Key Responsibilities Ensure the operational stability, security, and high availability of core infrastructure platforms, encompassing both Windows and Linux server estates. Develop and implement effective technical solutions in accordance with the infrastructure strategy. Administer VMware vSphere and manage the infrastructure compute architecture. Oversee the administration of O365 and Azure platforms, as well as Active Directory, DNS, and DHCP. Conduct security patching across the infrastructure, adhering to vendor best practices. Manage and uphold the virtual desktop infrastructure, specifically Citrix Application and Desktop presentation. Benefits Hybrid 25 days annual leave, plus all UK bank holidays Bereavement Leave Pension Sick Pay Enhanced Maternity / Paternity & Adoption pay Employee Wellbeing Programme Refer a Friend Scheme (Earn up to 1000). Death in Service Annual leave buy back scheme Free Car Parking If this sounds like the role for you, please apply today! Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
My client is a global logistics company based in Kent just by London is in search of a talented Infrastructure Engineer to join the team of 6 existing infrastructure engineers. Daily responsibilities will involve providing 3rd line support of Windows, Linux, VMWare & Citrix involvement in Technical Projects, offering technical assistance, and managing network operations. Key Technologies 3+ years experience working as a technical support engineer or infrastructure engineer Experience working with 3rd line support Experience in Windows Server 16-22 and windows server patching Experience in VMWare O365 administration Strong experience in DNS, DHCP, Group Policy and Active Directory Experience with Azure and Backups Key Responsibilities Ensure the operational stability, security, and high availability of core infrastructure platforms, encompassing both Windows and Linux server estates. Develop and implement effective technical solutions in accordance with the infrastructure strategy. Administer VMware vSphere and manage the infrastructure compute architecture. Oversee the administration of O365 and Azure platforms, as well as Active Directory, DNS, and DHCP. Conduct security patching across the infrastructure, adhering to vendor best practices. Manage and uphold the virtual desktop infrastructure, specifically Citrix Application and Desktop presentation. Benefits Hybrid 25 days annual leave, plus all UK bank holidays Bereavement Leave Pension Sick Pay Enhanced Maternity / Paternity & Adoption pay Employee Wellbeing Programme Refer a Friend Scheme (Earn up to 1000). Death in Service Annual leave buy back scheme Free Car Parking If this sounds like the role for you, please apply today! Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Role: EUC Engineer - VMware Horizon View, Citrix and / or Azure Specialist Location: Hybrid - London (2/3 days) Salary: Up to £60,000, Bonus, Healthcare Eligability: Must be eligible to live and work in the UK The Position - Support and develop a reliable, resilient infrastructure leveraging VMware Horizon View and Azure to meet current and future business needs. - Deliver IT Infrastructure Services and Support, ensuring excellent IT experiences for our business. - Collaborate with IT team members, third parties, and suppliers. Responsibilities: - Provide EUC project support and BAU management across the business, focusing on VMware Horizon View and Azure environments. - Support Sr Consultant with the delivery of a large EUC project focussed on VMware View & Azure - Respond to alerts from infrastructure monitoring and security tools, resolving issues promptly. - Support multi-site environments and associated infrastructure. - Perform problem management, including root cause analysis and proactive risk identification. - Contribute to IT roadmap and service improvement plans, particularly focusing on VMware Horizon View and Azure technologies. - Implement changes following IT change management processes. - Create and maintain documentation reflecting systems, infrastructure, and processes. - Assist with project implementations. Skills Required: - Experience supporting enterprise environments 1000+ users - Proven L2 or L3 experience with virtual desktop environment, regardless of vendor - Demonstrated device management and deployment experience using VMware Horizon View, Intune/SCCM, or similar tooling. - Advanced knowledge of software packaging, management, browser management, and app locker. - L3 or L2 experience with Active Directory/GPO management within VMware Horizon View and Azure environments. - Advanced knowledge and experience supporting virtual desktop infrastucture or VDI - Desirible experiance offering L3 or L2 support for Microsoft Endpoint Management (Intune), AD, AAD, Defender, within VMware Horizon View, Citrix or Azure Please apply for more information!
May 01, 2024
Full time
Role: EUC Engineer - VMware Horizon View, Citrix and / or Azure Specialist Location: Hybrid - London (2/3 days) Salary: Up to £60,000, Bonus, Healthcare Eligability: Must be eligible to live and work in the UK The Position - Support and develop a reliable, resilient infrastructure leveraging VMware Horizon View and Azure to meet current and future business needs. - Deliver IT Infrastructure Services and Support, ensuring excellent IT experiences for our business. - Collaborate with IT team members, third parties, and suppliers. Responsibilities: - Provide EUC project support and BAU management across the business, focusing on VMware Horizon View and Azure environments. - Support Sr Consultant with the delivery of a large EUC project focussed on VMware View & Azure - Respond to alerts from infrastructure monitoring and security tools, resolving issues promptly. - Support multi-site environments and associated infrastructure. - Perform problem management, including root cause analysis and proactive risk identification. - Contribute to IT roadmap and service improvement plans, particularly focusing on VMware Horizon View and Azure technologies. - Implement changes following IT change management processes. - Create and maintain documentation reflecting systems, infrastructure, and processes. - Assist with project implementations. Skills Required: - Experience supporting enterprise environments 1000+ users - Proven L2 or L3 experience with virtual desktop environment, regardless of vendor - Demonstrated device management and deployment experience using VMware Horizon View, Intune/SCCM, or similar tooling. - Advanced knowledge of software packaging, management, browser management, and app locker. - L3 or L2 experience with Active Directory/GPO management within VMware Horizon View and Azure environments. - Advanced knowledge and experience supporting virtual desktop infrastucture or VDI - Desirible experiance offering L3 or L2 support for Microsoft Endpoint Management (Intune), AD, AAD, Defender, within VMware Horizon View, Citrix or Azure Please apply for more information!
Technical Support Engineer - 365, 2nd line, 3rd line, Technical Support, Citrix We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director". This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they have a strong pipeline of work and projects upcoming, because of this they require a new Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) to join their team on a permanent basis. This role works closely with the CTO and Senior Solutions Consultants on integration and support projects, as 1st and 2nd line is handled by an MSP this role will really be working way above a usual support role and getting involved in high level technical matters that would not normally be available. This is a very urgent hire due to the sheer volume of projects and work, they need someone very enthusiastic to come in and really throw themselves at the work and grab the technical opportunity with both hands. You will receive training in any new technologies previously exposed to (Intune, EUC etc) one of the main reasons for being office based is so as you can learn. To be considered for this Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) role you must have: At least 3-5 years working within a technical support position (2nd-3rd line) Expert knowledge on the O365 platform. Professional experience preferred but not necessary. Duties Deal with any issues from the Service Desk Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements. Assist and build all our internal support processes and documentation. Liaise with 3rd party vendors and triage support tickets between them and our customers. Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's. Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors. Perform computer/server and software installations. Support the ongoing maintenance and stability of IT Services. Perform scheduled maintenance and other tasks, often outside of normal business hours. Ensure IT system, standards and procedures are maintained throughout the business. Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly. Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions. Engage with various IT Projects. Proactively explore new technologies and investigate how they may be utilized with the company. Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required. Support of Microsoft 365 and our cloud environments. Internal support for our non-technical staff.
May 01, 2024
Full time
Technical Support Engineer - 365, 2nd line, 3rd line, Technical Support, Citrix We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director". This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they have a strong pipeline of work and projects upcoming, because of this they require a new Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) to join their team on a permanent basis. This role works closely with the CTO and Senior Solutions Consultants on integration and support projects, as 1st and 2nd line is handled by an MSP this role will really be working way above a usual support role and getting involved in high level technical matters that would not normally be available. This is a very urgent hire due to the sheer volume of projects and work, they need someone very enthusiastic to come in and really throw themselves at the work and grab the technical opportunity with both hands. You will receive training in any new technologies previously exposed to (Intune, EUC etc) one of the main reasons for being office based is so as you can learn. To be considered for this Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) role you must have: At least 3-5 years working within a technical support position (2nd-3rd line) Expert knowledge on the O365 platform. Professional experience preferred but not necessary. Duties Deal with any issues from the Service Desk Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements. Assist and build all our internal support processes and documentation. Liaise with 3rd party vendors and triage support tickets between them and our customers. Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's. Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors. Perform computer/server and software installations. Support the ongoing maintenance and stability of IT Services. Perform scheduled maintenance and other tasks, often outside of normal business hours. Ensure IT system, standards and procedures are maintained throughout the business. Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly. Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions. Engage with various IT Projects. Proactively explore new technologies and investigate how they may be utilized with the company. Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required. Support of Microsoft 365 and our cloud environments. Internal support for our non-technical staff.
Citrix Engineer Initial 3-month contract role Remote working 400 - 500, Inside IR35 A fantastic opportunity has become available to work for a Global IT Services client, where you will be involved in supporting their large VDI Programme. As a Citrix Engineer you will be responsible for: Configuration and management of Citrix Gateway for secure remote access to Citrix environments. Implementing and managing authentication methods such as Active Directory, and multi-factor authentication for enhanced security. Configuring Citrix ADC for optimizing application delivery and improving performance. Implementing optimization techniques to enhance user experience. Implementing multi-factor authentication for secure access. Proven skills and experience to help succeed in this role include: Previous experience working on VDI projects. Proficiency in configuring and managing load balancers and Citrix StoreFront. Proven experience working within a Citrix cloud environment. Proficiency in scripting languages for automation tasks. Expertise in providing remote access using Citrix technologies. Further information available upon application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
May 01, 2024
Contractor
Citrix Engineer Initial 3-month contract role Remote working 400 - 500, Inside IR35 A fantastic opportunity has become available to work for a Global IT Services client, where you will be involved in supporting their large VDI Programme. As a Citrix Engineer you will be responsible for: Configuration and management of Citrix Gateway for secure remote access to Citrix environments. Implementing and managing authentication methods such as Active Directory, and multi-factor authentication for enhanced security. Configuring Citrix ADC for optimizing application delivery and improving performance. Implementing optimization techniques to enhance user experience. Implementing multi-factor authentication for secure access. Proven skills and experience to help succeed in this role include: Previous experience working on VDI projects. Proficiency in configuring and managing load balancers and Citrix StoreFront. Proven experience working within a Citrix cloud environment. Proficiency in scripting languages for automation tasks. Expertise in providing remote access using Citrix technologies. Further information available upon application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
The Technical Analyst will be instrumental in implementing and supporting Citrix on-prem and Cloud environment, the engineering processes, and best practices to enable the foundational infrastructure (compute, network, storage, observability) required for application hosting in public cloud. This role is responsible for all infrastructure segments from hardware, operating systems and virtualization layers to cloud management tooling, monitoring, and orchestration. The ideal candidate has experience in designing and creating highly available Citrix Desktop and published applications. Permanent, London based, 3:2 split (hybrid working)
May 01, 2024
Full time
The Technical Analyst will be instrumental in implementing and supporting Citrix on-prem and Cloud environment, the engineering processes, and best practices to enable the foundational infrastructure (compute, network, storage, observability) required for application hosting in public cloud. This role is responsible for all infrastructure segments from hardware, operating systems and virtualization layers to cloud management tooling, monitoring, and orchestration. The ideal candidate has experience in designing and creating highly available Citrix Desktop and published applications. Permanent, London based, 3:2 split (hybrid working)
Head of InfoSec Engineering The Role The Infosec Engineering team is responsible for defining and implementing technology that improves the security of our estate and makes it easier for engineers to make better security choices. The team works closely with the Infosec team, who are responsible for SecOps and risk compliance, as well as the other infrastructure and development teams. As the manager of this small team, you should have some experience as team or technology lead and be familiar with the technical detail of the work. For example, one day you may be working with vendors to select the next network monitoring hardware/software, and the next helping automate IAM/JLT processes using Python against an API. This is a very collaborative role, and you will work with engineers and managers across Man at all levels. The role requires you to be able to understand technology to a deep level, but also communicate to stakeholders, and provide guidance and leadership. You will be an ambassador and champion for improving security, with a passion for how security can be improved balancing the trade-off between productivity and risk. Our Technology Our end-user platform consists of a mix of Windows and Mac laptops and desktops. We operate a hybrid WFH model, so many users are connected over our GlobalProtect VPN. On servers we run a mix of Windows and Linux (physical, and virtualized in VMWare and Openstack). Linux is used to provide a developer/researcher desktop environment, accessed through Citrix. We run a mix of Crowdstrike, Proofpoint, Tessian, Tenable and other 3rd party tools to monitor and gather information about our estate. In addition we build tools using primarily Python to automate solutions. Our technologists and researchers use a constantly evolving set of systems, tools, and libraries. Most of our code is in Python, with the full scientific stack: numpy, scipy, pandas, scikit-learn to name a few of the open-source libraries we use extensively. We implement the systems that require the highest data throughput in Java and C++. We use Airflow for workflow management, Kafka for data pipelines, Bitbucket for source control, Jenkins for continuous integration, Grafana + Prometheus for metrics collection, ELK for log shipping and monitoring, Docker and Kubernetes for containerisation, OpenStack for our private cloud, Ansible and Terraform for architecture automation, and Slack for internal communication. Working Here Man Technology has a small company feel. It is flat structured, open, transparent and collaborative, and you will have plenty of opportunity to have enormous impact on the firm. We are actively engaged with the broader technology community. We host and sponsor London's PyData and Machine Learning Meetups We open-source some of our technology. See We regularly talk at leading industry conferences, and tweet about relevant technology and how we're using it. We're fortunate enough to have a fantastic open-plan office overlooking the River Thames, and continually strive to make our environment a great place in which to work. We offer competitive compensation, a generous holiday allowance, various health and other flexible benefits. We are also committed to continuous learning and development via coaching, mentoring, regular conference attendance and sponsoring academic and professional qualifications. Technology and Business Skills We strive to hire the brightest and most highly skilled and passionate technologists. Essential Excellent distributed team management and communication skills A track record of delivering complex technology projects with stakeholder interaction Great technology skills Proficient on Linux platforms with software development knowledge. Ability to interact with, and develop, APIs - ideally in Python. Ability to survey and evaluate the software/hardware landscape for solutions and pick the best fit solution from a range of criteria. Advantageous An understanding of financial markets and instruments Experience with DevOps methodology and tooling for software development Previous experience working with IAM / IGA tools Knowledge of Windows and Active Directory Personal Attributes Strong academic record and a degree (or equivalent industrial experience) with high mathematical and computing content e.g. Computer Science, Mathematics, Engineering or Physics from a leading university Strong interpersonal skills; able to establish and maintain a close working relationship with your team, quantitative researchers, traders and senior business people alike Intellectually robust with a keenly analytic approach to problem solving Self-organised with the ability to effectively manage time across multiple projects and with competing business demands and priorities Focused on delivering value to the business with relentless efforts to improve process Confident communicator; able to argue a point concisely and deal positively with conflicting views. Work-Life Balance and Benefits at Man Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equality of opportunity. At Man Group we believe that a diverse workforce is a critical factor in the success of our business, and this is embedded in our culture and values. We run a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and encourage diversity and inclusion across our firm and industry Man Group is also a Signatory of the Women in Finance Charter. Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme. We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
May 01, 2024
Full time
Head of InfoSec Engineering The Role The Infosec Engineering team is responsible for defining and implementing technology that improves the security of our estate and makes it easier for engineers to make better security choices. The team works closely with the Infosec team, who are responsible for SecOps and risk compliance, as well as the other infrastructure and development teams. As the manager of this small team, you should have some experience as team or technology lead and be familiar with the technical detail of the work. For example, one day you may be working with vendors to select the next network monitoring hardware/software, and the next helping automate IAM/JLT processes using Python against an API. This is a very collaborative role, and you will work with engineers and managers across Man at all levels. The role requires you to be able to understand technology to a deep level, but also communicate to stakeholders, and provide guidance and leadership. You will be an ambassador and champion for improving security, with a passion for how security can be improved balancing the trade-off between productivity and risk. Our Technology Our end-user platform consists of a mix of Windows and Mac laptops and desktops. We operate a hybrid WFH model, so many users are connected over our GlobalProtect VPN. On servers we run a mix of Windows and Linux (physical, and virtualized in VMWare and Openstack). Linux is used to provide a developer/researcher desktop environment, accessed through Citrix. We run a mix of Crowdstrike, Proofpoint, Tessian, Tenable and other 3rd party tools to monitor and gather information about our estate. In addition we build tools using primarily Python to automate solutions. Our technologists and researchers use a constantly evolving set of systems, tools, and libraries. Most of our code is in Python, with the full scientific stack: numpy, scipy, pandas, scikit-learn to name a few of the open-source libraries we use extensively. We implement the systems that require the highest data throughput in Java and C++. We use Airflow for workflow management, Kafka for data pipelines, Bitbucket for source control, Jenkins for continuous integration, Grafana + Prometheus for metrics collection, ELK for log shipping and monitoring, Docker and Kubernetes for containerisation, OpenStack for our private cloud, Ansible and Terraform for architecture automation, and Slack for internal communication. Working Here Man Technology has a small company feel. It is flat structured, open, transparent and collaborative, and you will have plenty of opportunity to have enormous impact on the firm. We are actively engaged with the broader technology community. We host and sponsor London's PyData and Machine Learning Meetups We open-source some of our technology. See We regularly talk at leading industry conferences, and tweet about relevant technology and how we're using it. We're fortunate enough to have a fantastic open-plan office overlooking the River Thames, and continually strive to make our environment a great place in which to work. We offer competitive compensation, a generous holiday allowance, various health and other flexible benefits. We are also committed to continuous learning and development via coaching, mentoring, regular conference attendance and sponsoring academic and professional qualifications. Technology and Business Skills We strive to hire the brightest and most highly skilled and passionate technologists. Essential Excellent distributed team management and communication skills A track record of delivering complex technology projects with stakeholder interaction Great technology skills Proficient on Linux platforms with software development knowledge. Ability to interact with, and develop, APIs - ideally in Python. Ability to survey and evaluate the software/hardware landscape for solutions and pick the best fit solution from a range of criteria. Advantageous An understanding of financial markets and instruments Experience with DevOps methodology and tooling for software development Previous experience working with IAM / IGA tools Knowledge of Windows and Active Directory Personal Attributes Strong academic record and a degree (or equivalent industrial experience) with high mathematical and computing content e.g. Computer Science, Mathematics, Engineering or Physics from a leading university Strong interpersonal skills; able to establish and maintain a close working relationship with your team, quantitative researchers, traders and senior business people alike Intellectually robust with a keenly analytic approach to problem solving Self-organised with the ability to effectively manage time across multiple projects and with competing business demands and priorities Focused on delivering value to the business with relentless efforts to improve process Confident communicator; able to argue a point concisely and deal positively with conflicting views. Work-Life Balance and Benefits at Man Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equality of opportunity. At Man Group we believe that a diverse workforce is a critical factor in the success of our business, and this is embedded in our culture and values. We run a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and encourage diversity and inclusion across our firm and industry Man Group is also a Signatory of the Women in Finance Charter. Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme. We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
Infrastructure Technology Lead The Role The Platform Engineering team is responsible for the High Performance Compute infrastructure as well as End-User IT at Man Group. In Platform Engineering we build the foundational tech used to power our Research and Development, Front-Office Production Systems and End-User devices across a multi-national organisation. The team contains a mix of skills including Software Developers, System Administrators, and specialist Operations roles. As a manager within this team, you should have existing experience as a technology lead. You will be a familiar with the detail of the work and be able to provide guidance and necessary leadership to the members in their delivery. This role will give you the opportunity to build the future infrastructure for Man's hedge funds. This is a very collaborative role, and you will work with managers and engineers across Man at all levels. The role requires you to lead engineers and communicate appropriately to stakeholders managing projects to successful delivery. You will be an ambassador and champion for systematically improving a large technology estate, with a passion for some of: python, kubernetes, open source, automation, software delivery, developer / end-user experience, and have had an impact in engineering delivery in your previous role. Our Technology Our technology platform consists of a mix of Windows and Mac laptops and desktops. In our data centres our servers run a mix of Linux and Windows (physical, and virtualized in VMWare and OpenStack). Kubernetes is widely used and all internal applications are deployed in containers. Linux is used to provide a developer/researcher desktop environment, accessed through Citrix. Our technologists and researchers use a constantly evolving set of tools and libraries. Most of our code is in Python, with the full scientific stack: numpy, scipy, pandas, scikit-learn to name a few of the open-source libraries we use extensively. We implement the systems that require the highest data throughput in Java and C++. We use Airflow for workflow management, Kafka for data pipelines, Bitbucket for source control, Jenkins for continuous integration, Grafana & Prometheus for metrics collection, ELK for log shipping and monitoring, Docker and Kubernetes for containerisation, OpenStack for our private cloud, Ansible and Terraform for architecture automation, and Slack for internal communication. Working Here Man Technology has a small company feel. It is open, transparent and collaborative, and you will have plenty of opportunity to have enormous impact on the firm. We are actively engaged with the broader technology community. We host and sponsor London's PyData and Machine Learning Meetups We open-source some of our technology. See We regularly talk at leading industry conferences, and tweet about relevant technology and how we're using it. We're fortunate enough to have a fantastic open-plan office overlooking the River Thames, and continually strive to make our environment a great place in which to work. We offer competitive compensation, a generous holiday allowance, various health and other flexible benefits. We are also committed to continuous learning and development via coaching, mentoring, regular conference attendance and sponsoring academic and professional qualifications. Technology and Business Skills We strive to hire the brightest and most highly skilled and passionate technologists. Essential Excellent distributed team management and communication skills A track record of delivering complex technology projects with stakeholder interaction Great technology skills Proficient on Linux platforms with software development experience. Ability to interact with, and develop, APIs - ideally in Python. Creativity applying technology to solve business challenges Advantageous An understanding of financial markets and instruments Experience with DevOps methodology and tooling for software development Personal Attributes Strong academic record and a degree (or equivalent industrial experience) with high mathematical and computing content e.g. Computer Science, Mathematics, Engineering or Physics from a leading university Strong interpersonal skills; able to establish and maintain a close working relationship with your team, quantitative researchers, traders and senior business people alike Intellectually robust with a keenly analytic approach to problem solving Self-organised with the ability to effectively manage time across multiple projects and with competing business demands and priorities Focused on delivering value to the business with relentless efforts to improve process Confident communicator; able to argue a point concisely and deal positively with conflicting views. Work-Life Balance and Benefits at Man Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equality of opportunity. At Man Group we believe that a diverse workforce is a critical factor in the success of our business, and this is embedded in our culture and values. We run a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and encourage diversity and inclusion across our firm and industry Man Group is also a Signatory of the Women in Finance Charter. Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme. We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
May 01, 2024
Full time
Infrastructure Technology Lead The Role The Platform Engineering team is responsible for the High Performance Compute infrastructure as well as End-User IT at Man Group. In Platform Engineering we build the foundational tech used to power our Research and Development, Front-Office Production Systems and End-User devices across a multi-national organisation. The team contains a mix of skills including Software Developers, System Administrators, and specialist Operations roles. As a manager within this team, you should have existing experience as a technology lead. You will be a familiar with the detail of the work and be able to provide guidance and necessary leadership to the members in their delivery. This role will give you the opportunity to build the future infrastructure for Man's hedge funds. This is a very collaborative role, and you will work with managers and engineers across Man at all levels. The role requires you to lead engineers and communicate appropriately to stakeholders managing projects to successful delivery. You will be an ambassador and champion for systematically improving a large technology estate, with a passion for some of: python, kubernetes, open source, automation, software delivery, developer / end-user experience, and have had an impact in engineering delivery in your previous role. Our Technology Our technology platform consists of a mix of Windows and Mac laptops and desktops. In our data centres our servers run a mix of Linux and Windows (physical, and virtualized in VMWare and OpenStack). Kubernetes is widely used and all internal applications are deployed in containers. Linux is used to provide a developer/researcher desktop environment, accessed through Citrix. Our technologists and researchers use a constantly evolving set of tools and libraries. Most of our code is in Python, with the full scientific stack: numpy, scipy, pandas, scikit-learn to name a few of the open-source libraries we use extensively. We implement the systems that require the highest data throughput in Java and C++. We use Airflow for workflow management, Kafka for data pipelines, Bitbucket for source control, Jenkins for continuous integration, Grafana & Prometheus for metrics collection, ELK for log shipping and monitoring, Docker and Kubernetes for containerisation, OpenStack for our private cloud, Ansible and Terraform for architecture automation, and Slack for internal communication. Working Here Man Technology has a small company feel. It is open, transparent and collaborative, and you will have plenty of opportunity to have enormous impact on the firm. We are actively engaged with the broader technology community. We host and sponsor London's PyData and Machine Learning Meetups We open-source some of our technology. See We regularly talk at leading industry conferences, and tweet about relevant technology and how we're using it. We're fortunate enough to have a fantastic open-plan office overlooking the River Thames, and continually strive to make our environment a great place in which to work. We offer competitive compensation, a generous holiday allowance, various health and other flexible benefits. We are also committed to continuous learning and development via coaching, mentoring, regular conference attendance and sponsoring academic and professional qualifications. Technology and Business Skills We strive to hire the brightest and most highly skilled and passionate technologists. Essential Excellent distributed team management and communication skills A track record of delivering complex technology projects with stakeholder interaction Great technology skills Proficient on Linux platforms with software development experience. Ability to interact with, and develop, APIs - ideally in Python. Creativity applying technology to solve business challenges Advantageous An understanding of financial markets and instruments Experience with DevOps methodology and tooling for software development Personal Attributes Strong academic record and a degree (or equivalent industrial experience) with high mathematical and computing content e.g. Computer Science, Mathematics, Engineering or Physics from a leading university Strong interpersonal skills; able to establish and maintain a close working relationship with your team, quantitative researchers, traders and senior business people alike Intellectually robust with a keenly analytic approach to problem solving Self-organised with the ability to effectively manage time across multiple projects and with competing business demands and priorities Focused on delivering value to the business with relentless efforts to improve process Confident communicator; able to argue a point concisely and deal positively with conflicting views. Work-Life Balance and Benefits at Man Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equality of opportunity. At Man Group we believe that a diverse workforce is a critical factor in the success of our business, and this is embedded in our culture and values. We run a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and encourage diversity and inclusion across our firm and industry Man Group is also a Signatory of the Women in Finance Charter. Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme. We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
Venn Group is currently working with an Financial Services firm, based in London, who are recruiting for Technical Support Engineer to join their team. The post holder will provide second line support in maintaining and expanding the IT service for the business. Location: London - Onsite 4/5 days per week Job Responsibilities: • To provide high quality 2nd line technical support to all users connected to the IT environment • To fix hardware and software faults or recommend appropriate solutions • To undertake the build, configuration, documentation and integration of new desktop, audio visual devices and printer hardware • To identify, recommend and implement changes to IT systems • To build, deploy and repair all devices such as PCs /Laptops/ printers/ scanners/ mobile devices etc • To provide face to face desktop support The ideal candidate will have: • Demonstrable experience of working in a technical support environment at 1st and 2nd line level • Network services DNS, DHCP • ServiceNow • All Microsoft Office versions 2010 onwards & MS Teams • All Microsoft Desktop OS - Windows 7 onwards • All Microsoft Server OS - 2012 onwards • Apple MAC OS and iOS versions • SCCM, Intune, Airwatch, MaaS360 • Bitlocker, Sophos, ATP, VPN, Citrix • Active Directory including group policy Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
May 01, 2024
Full time
Venn Group is currently working with an Financial Services firm, based in London, who are recruiting for Technical Support Engineer to join their team. The post holder will provide second line support in maintaining and expanding the IT service for the business. Location: London - Onsite 4/5 days per week Job Responsibilities: • To provide high quality 2nd line technical support to all users connected to the IT environment • To fix hardware and software faults or recommend appropriate solutions • To undertake the build, configuration, documentation and integration of new desktop, audio visual devices and printer hardware • To identify, recommend and implement changes to IT systems • To build, deploy and repair all devices such as PCs /Laptops/ printers/ scanners/ mobile devices etc • To provide face to face desktop support The ideal candidate will have: • Demonstrable experience of working in a technical support environment at 1st and 2nd line level • Network services DNS, DHCP • ServiceNow • All Microsoft Office versions 2010 onwards & MS Teams • All Microsoft Desktop OS - Windows 7 onwards • All Microsoft Server OS - 2012 onwards • Apple MAC OS and iOS versions • SCCM, Intune, Airwatch, MaaS360 • Bitlocker, Sophos, ATP, VPN, Citrix • Active Directory including group policy Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Introduction About Us: We are a leading global company dedicated to innovation and excellence in our industry. With a strong focus on technology and customer satisfaction, we are committed to providing cutting-edge solutions to our clients. Key Responsibilities: Provide comprehensive helpdesk services, offering day-to-day support for all IT-related queries and issues using Ivanti service desk and manager. Maintain, manage, and develop all aspects of the IT systems and network infrastructure for our UK and Germany facilities in collaboration with corporate IT. Ensure the security of our IT infrastructure by identifying and addressing potential weaknesses or threats, coordinating with global IT security teams as needed. Manage the selection, purchase, installation, and maintenance of all corporate-approved hardware and software, including computer, storage, networking, backup, and security systems. Administer and upgrade all Microsoft and corporate-approved third-party software applications, including O365 applications such as Microsoft Teams and Exchange. Oversee the Rubrik backup and recovery solution, ensuring compliance with corporate data backup requirements. Ensure all hardware and software assets are properly managed and compliant with licensing requirements. Collaborate with global IT teams to provide remote and onsite support to our facilities worldwide and assist in developing IT solutions for the organization. Manage and maintain VMWare server infrastructure and SAN, as well as Active Directory infrastructure for our UK and Germany environments. Knowledge & Ability: Proficiency in Microsoft Windows Enterprise technologies, including Windows OS, Windows Server, Office 365, SharePoint, SQL Server, CRM, and Microsoft Teams. Familiarity with third-party software systems such as Glovia G2, Rubrik Backup, Citrix, Windows RDS, Ivanti management suite, and DLP solutions. Experience with hardware solutions including SAN, servers, desktops, and laptops. Strong understanding of IT procedures, documentation, systems analysis, and information system development and deployment. Knowledge of ISO 9001 Quality & ISO 14001 Environmental requirements. Experience or certification in Cisco or Aruba switches and enterprise Wi-Fi, as well as VMWare administration. Familiarity with VOIP and Microsoft Teams Phone Systems. Proficient in AD administration, including AD Users and Computers, AD Sites and Services, GPO, Microsoft DHCP, and DNS. Project management experience, such as PMP certification, is a plus.
May 01, 2024
Full time
Introduction About Us: We are a leading global company dedicated to innovation and excellence in our industry. With a strong focus on technology and customer satisfaction, we are committed to providing cutting-edge solutions to our clients. Key Responsibilities: Provide comprehensive helpdesk services, offering day-to-day support for all IT-related queries and issues using Ivanti service desk and manager. Maintain, manage, and develop all aspects of the IT systems and network infrastructure for our UK and Germany facilities in collaboration with corporate IT. Ensure the security of our IT infrastructure by identifying and addressing potential weaknesses or threats, coordinating with global IT security teams as needed. Manage the selection, purchase, installation, and maintenance of all corporate-approved hardware and software, including computer, storage, networking, backup, and security systems. Administer and upgrade all Microsoft and corporate-approved third-party software applications, including O365 applications such as Microsoft Teams and Exchange. Oversee the Rubrik backup and recovery solution, ensuring compliance with corporate data backup requirements. Ensure all hardware and software assets are properly managed and compliant with licensing requirements. Collaborate with global IT teams to provide remote and onsite support to our facilities worldwide and assist in developing IT solutions for the organization. Manage and maintain VMWare server infrastructure and SAN, as well as Active Directory infrastructure for our UK and Germany environments. Knowledge & Ability: Proficiency in Microsoft Windows Enterprise technologies, including Windows OS, Windows Server, Office 365, SharePoint, SQL Server, CRM, and Microsoft Teams. Familiarity with third-party software systems such as Glovia G2, Rubrik Backup, Citrix, Windows RDS, Ivanti management suite, and DLP solutions. Experience with hardware solutions including SAN, servers, desktops, and laptops. Strong understanding of IT procedures, documentation, systems analysis, and information system development and deployment. Knowledge of ISO 9001 Quality & ISO 14001 Environmental requirements. Experience or certification in Cisco or Aruba switches and enterprise Wi-Fi, as well as VMWare administration. Familiarity with VOIP and Microsoft Teams Phone Systems. Proficient in AD administration, including AD Users and Computers, AD Sites and Services, GPO, Microsoft DHCP, and DNS. Project management experience, such as PMP certification, is a plus.
Technical Support Engineer - 365, 2nd line, 3rd line, Technical Support, Citrix We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director". This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they have a strong pipeline of work and projects upcoming, because of this they require a new Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) to join their team on a permanent basis. This role works closely with the CTO and Senior Solutions Consultants on integration and support projects, as 1st and 2nd line is handled by an MSP this role will really be working way above a usual support role and getting involved in high level technical matters that would not normally be available. This is a very urgent hire due to the sheer volume of projects and work, they need someone very enthusiastic to come in and really throw themselves at the work and grab the technical opportunity with both hands. You will receive training in any new technologies previously exposed to (Intune, EUC etc) one of the main reasons for being office based is so as you can learn. To be considered for this Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) role you must have: At least 3-5 years working within a technical support position (2nd-3rd line) Expert knowledge on the O365 platform. Professional experience preferred but not necessary. Duties Deal with any issues from the Service Desk •Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements. Assist and build all our internal support processes and documentation. Liaise with 3rd party vendors and triage support tickets between them and our customers. Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's. Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors. Perform computer / server and software installations. Support the ongoing maintenance and stability of IT Services. Perform scheduled maintenance and other tasks, often outside of normal business hours. Ensure IT system, standards and procedures are maintained throughout the business. Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly. Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions. Engage with various IT Projects. Proactively explore new technologies and investigate how they may be utilized with the company. Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required. Support of Microsoft 365 and our cloud environments. Internal support for our non-technical staff.
May 01, 2024
Full time
Technical Support Engineer - 365, 2nd line, 3rd line, Technical Support, Citrix We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director". This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they have a strong pipeline of work and projects upcoming, because of this they require a new Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) to join their team on a permanent basis. This role works closely with the CTO and Senior Solutions Consultants on integration and support projects, as 1st and 2nd line is handled by an MSP this role will really be working way above a usual support role and getting involved in high level technical matters that would not normally be available. This is a very urgent hire due to the sheer volume of projects and work, they need someone very enthusiastic to come in and really throw themselves at the work and grab the technical opportunity with both hands. You will receive training in any new technologies previously exposed to (Intune, EUC etc) one of the main reasons for being office based is so as you can learn. To be considered for this Technical Support Engineer (365, 2nd line, 3rd line, Technical Support, Citrix) role you must have: At least 3-5 years working within a technical support position (2nd-3rd line) Expert knowledge on the O365 platform. Professional experience preferred but not necessary. Duties Deal with any issues from the Service Desk •Carry out onsite activities for support, installations and troubleshooting where it is not possible to fix remotely Provide ownership and innovation of the Service Desk and enable new features, improvements, and service level agreements. Assist and build all our internal support processes and documentation. Liaise with 3rd party vendors and triage support tickets between them and our customers. Ensure support tickets and incidents are dealt with in a timely manner and within agreed SLA's. Build and maintain relationships with 3rd party suppliers for services such as IaaS, managed printing and software vendors. Perform computer / server and software installations. Support the ongoing maintenance and stability of IT Services. Perform scheduled maintenance and other tasks, often outside of normal business hours. Ensure IT system, standards and procedures are maintained throughout the business. Carry out daily checks of our customers infrastructure, backups and monitoring and action accordingly. Help produce and maintain clear and accurate systems documentation for work undertaken by the IT team and in production of user guidance and instructions. Engage with various IT Projects. Proactively explore new technologies and investigate how they may be utilized with the company. Over time, as we expand we will look to develop a shift pattern to cover a 08:30 - 18:30 operating window with out of hours support as required. Support of Microsoft 365 and our cloud environments. Internal support for our non-technical staff.
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st - 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
May 01, 2024
Full time
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st - 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you're a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
About Us Our client is an MSP IT services provider with a clear vision to provide exceptional IT support. Their mantra is that they cherish their clients' technologies. They offer IT Support, infrastructure projects, software development, and cyber security. Role Description This is a full-time, office-based role as a customer-facing IT Support/Project Engineer. You will be responsible for resolving technology issues on Windows and Mac. Daily tasks include dedicating time to tickets, investigating and solving technical problems, communicating troubleshooting steps, and maintaining documentation on team procedures and processes. You will be supported with on-going training and have the support you need to develop with many opportunities for career progression. We pay a competitive salary complemented with a performance related bonus. More about you We are seeking people who are: Problem-solvers, analytical thinkers. Clear communicators, curious about the technology. Familiar with Microsoft or Apple platforms and tools. Ability to work in teams and collaborate. A natural inclination for customer service. Demonstrate that you can apply what you have learnt. Essential A professional and confident manner A basic understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies Understanding of anti-virus products and technologies Understanding of network infrastructure appliances such as routers, switches and wireless network points. Advantage Accreditation or experience in the majority of the following technical products: Microsoft Server Operating systems Microsoft Desktop Operating Systems Microsoft Exchange Server 2010/2013/2016 Microsoft RDS Active Directory Office 365 Hyper-V Citrix XenApp/Xendesktop Citrix Netscaler Sonicwall Firewalls Veeam / Cloud backup solutions Scripting (Powershell) Azure SQL Linux Symantec Cloud Webroot product range Cisco Switches Why Join Us You'll have the opportunity to work with enterprise level technologies and alongside exceptional professionals who are passionate about what they do. With a supportive environment and opportunities for career progression, your potential for growth is limitless. Apply Today If you're ready to take the next step in your IT career - apply now!
May 01, 2024
Full time
About Us Our client is an MSP IT services provider with a clear vision to provide exceptional IT support. Their mantra is that they cherish their clients' technologies. They offer IT Support, infrastructure projects, software development, and cyber security. Role Description This is a full-time, office-based role as a customer-facing IT Support/Project Engineer. You will be responsible for resolving technology issues on Windows and Mac. Daily tasks include dedicating time to tickets, investigating and solving technical problems, communicating troubleshooting steps, and maintaining documentation on team procedures and processes. You will be supported with on-going training and have the support you need to develop with many opportunities for career progression. We pay a competitive salary complemented with a performance related bonus. More about you We are seeking people who are: Problem-solvers, analytical thinkers. Clear communicators, curious about the technology. Familiar with Microsoft or Apple platforms and tools. Ability to work in teams and collaborate. A natural inclination for customer service. Demonstrate that you can apply what you have learnt. Essential A professional and confident manner A basic understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies Understanding of anti-virus products and technologies Understanding of network infrastructure appliances such as routers, switches and wireless network points. Advantage Accreditation or experience in the majority of the following technical products: Microsoft Server Operating systems Microsoft Desktop Operating Systems Microsoft Exchange Server 2010/2013/2016 Microsoft RDS Active Directory Office 365 Hyper-V Citrix XenApp/Xendesktop Citrix Netscaler Sonicwall Firewalls Veeam / Cloud backup solutions Scripting (Powershell) Azure SQL Linux Symantec Cloud Webroot product range Cisco Switches Why Join Us You'll have the opportunity to work with enterprise level technologies and alongside exceptional professionals who are passionate about what they do. With a supportive environment and opportunities for career progression, your potential for growth is limitless. Apply Today If you're ready to take the next step in your IT career - apply now!
Hybrid OPPORTUNITY Are you currently interested in working within Application Support on exciting Projects? Would you be excited by the prospect of joining a fast growing and innovative company who offer both remote working and an excellent company culture. If you have previously worked in App Support and have an understanding of SQL and API's then this come be the role for you. Job Title: Application Support Engineer Role Type: Permanent - Full Time 40 hours + on call rota. Office Location: Staines Upon Thames, hybrid working (office travel required twice per week) Salary: 30k - 35k Role Overview: On a daily basis, and as an Application Support Engineer you will be supporting clients. This is a client-facing role and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues. You will also be involved with project deployment, client training, existing client upgrades and new client installations. Desirable Skills Experience of software support, bespoke applications and SQL - Structured Query Language Excellent client management skills with a passion for service Proven experience of providing training to clients Networking experience and understanding of 3-tier architecture Experience and understanding of APIs and Web Services Support Good scripting skills and understanding of Microsoft Windows Experience of business and organisational change in a complex environment Experience working with Service Desk tools - Jira Service Desk/Service Now Experience working with Citrix and remote servers
May 01, 2024
Full time
Hybrid OPPORTUNITY Are you currently interested in working within Application Support on exciting Projects? Would you be excited by the prospect of joining a fast growing and innovative company who offer both remote working and an excellent company culture. If you have previously worked in App Support and have an understanding of SQL and API's then this come be the role for you. Job Title: Application Support Engineer Role Type: Permanent - Full Time 40 hours + on call rota. Office Location: Staines Upon Thames, hybrid working (office travel required twice per week) Salary: 30k - 35k Role Overview: On a daily basis, and as an Application Support Engineer you will be supporting clients. This is a client-facing role and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues. You will also be involved with project deployment, client training, existing client upgrades and new client installations. Desirable Skills Experience of software support, bespoke applications and SQL - Structured Query Language Excellent client management skills with a passion for service Proven experience of providing training to clients Networking experience and understanding of 3-tier architecture Experience and understanding of APIs and Web Services Support Good scripting skills and understanding of Microsoft Windows Experience of business and organisational change in a complex environment Experience working with Service Desk tools - Jira Service Desk/Service Now Experience working with Citrix and remote servers
Hays are looking for a Senior Infrastructure Engineer for a leading professional service company based in the Midlands. This role would suit somebody who has worked in an MSP environment due to the variety of infrastructure exposure you will have been used to. Cloud / Intune / Citrix / Powershell / TSQL Networking and Connectivity Firewalling The IT team are responsible for understanding and documenting the physical and virtual hardware that supports the systems, networks, and storage necessary for IT service delivery at an acquired site. This includes maintenance, provisioning and migration of IaaS solutions, servers, system security, network & WAN management, integration platforms, installing and patching hardware, monitoring assets, and configuring, deploying, or provisioning servers.The role is focused entirely on technical implementation, maintenance and support of IT projects. The role is 95% remote with some presence required for face-to-face team meetings. The role is not customer facing but some interaction with end users and senior stakeholders is required. Ess ential Advanced working knowledge of contemporary infrastructure, including but not limited to: multiple different hypervisors, storage methodologies, private cloud providers and operating systems Practical working knowledge and understanding of a range of networking and connectivity to maintain a secure and preformant network Advanced experience with PowerShell and scripting Good experience and knowledge using T-SQL to make changes within databases Demonstratable ability to understand new infrastructure, software and technology Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Hays are looking for a Senior Infrastructure Engineer for a leading professional service company based in the Midlands. This role would suit somebody who has worked in an MSP environment due to the variety of infrastructure exposure you will have been used to. Cloud / Intune / Citrix / Powershell / TSQL Networking and Connectivity Firewalling The IT team are responsible for understanding and documenting the physical and virtual hardware that supports the systems, networks, and storage necessary for IT service delivery at an acquired site. This includes maintenance, provisioning and migration of IaaS solutions, servers, system security, network & WAN management, integration platforms, installing and patching hardware, monitoring assets, and configuring, deploying, or provisioning servers.The role is focused entirely on technical implementation, maintenance and support of IT projects. The role is 95% remote with some presence required for face-to-face team meetings. The role is not customer facing but some interaction with end users and senior stakeholders is required. Ess ential Advanced working knowledge of contemporary infrastructure, including but not limited to: multiple different hypervisors, storage methodologies, private cloud providers and operating systems Practical working knowledge and understanding of a range of networking and connectivity to maintain a secure and preformant network Advanced experience with PowerShell and scripting Good experience and knowledge using T-SQL to make changes within databases Demonstratable ability to understand new infrastructure, software and technology Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Prestigious opportunity with a UK Market Leader for an End User Computing Engineer to join our Digital Transformation. Following a period of significant growth, now the perfect time to join our success story! As our End User Computing Engineer you will be responsible for;- Managing and maintaining the Server and Citrix environment, including all aspects of digital desktop provision A multi-faceted role covering a wide range of systems and services, including Citrix, Print, Servers and incorporating anything affecting the end user experience Desktop and laptop imaging services, including standard builds Providing the delivery, monitoring, maintenance, and support of the Citrix environment that makes up the end user desktop experience (inc. print) whilst providing the escalation point for 2nd and 3rd Level support Part of the team to manage all elements of the infrastructure within the UK, this includes but is not limited to Cloud, Server, Applications, Integrations, network, communications, and security. Project work as well as BAU This role is office based however travel to and from profit centres and other locations is required. If you possess a combination of some of the following skills, then LETS TALK! Previous experience supporting Citrix and Windows Desktop environments Remote access, VPNs, Windows Server (AD GPO PowerShell) Windows servers, including Hyper-V and VMWare Familiar with Cloud computing platforms (Azure, AWS) Imaging including MDT and MCS Windows driver management Printers and print management ITIL knowledge including change, problem, and incident management. In return, you will be rewarded with ongoing training and career development in a friendly and enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Prestigious opportunity with a UK Market Leader for an End User Computing Engineer to join our Digital Transformation. Following a period of significant growth, now the perfect time to join our success story! As our End User Computing Engineer you will be responsible for;- Managing and maintaining the Server and Citrix environment, including all aspects of digital desktop provision A multi-faceted role covering a wide range of systems and services, including Citrix, Print, Servers and incorporating anything affecting the end user experience Desktop and laptop imaging services, including standard builds Providing the delivery, monitoring, maintenance, and support of the Citrix environment that makes up the end user desktop experience (inc. print) whilst providing the escalation point for 2nd and 3rd Level support Part of the team to manage all elements of the infrastructure within the UK, this includes but is not limited to Cloud, Server, Applications, Integrations, network, communications, and security. Project work as well as BAU This role is office based however travel to and from profit centres and other locations is required. If you possess a combination of some of the following skills, then LETS TALK! Previous experience supporting Citrix and Windows Desktop environments Remote access, VPNs, Windows Server (AD GPO PowerShell) Windows servers, including Hyper-V and VMWare Familiar with Cloud computing platforms (Azure, AWS) Imaging including MDT and MCS Windows driver management Printers and print management ITIL knowledge including change, problem, and incident management. In return, you will be rewarded with ongoing training and career development in a friendly and enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market.The Technical Delivery team plays a pivotal role in the technical aspects of the ITIL service delivery. The team are involved in client Incident Management, Service Request Fulfilment, Problem Management and provide support to wider activities around Operational Delivery, Change Management, Event Management and Continual Improvement. The team ensure good quality technical documentation, (LLD, HLD, RFO, KB articles, Runbooks) and contributes to successful readiness checks when onboarding new customers through Service Transition processes.Our Technical Delivery Principal Engineers are fundamental in the delivery of Azure cloud solutions for both new and existing clients.?The role collaborates with clients and key internal stakeholders to understand client's high level requirements within the delivery of CloudOps, FinOps and SecOps reporting, remediation and optimisation strategies. You will also respond to and tune Azure Advisor recommendations that re relevant to the client solution and workloads.This role will ensure customer documentation and reporting is maintained and updated working closely with the cloud engineers in delivery of Incident Resolution and Service Requests.This will involve reviewing and implementing cloud infrastructure, ensuring the security and compliance of cloud environments, and managing the financial aspects of cloud usage to optimise cost-efficiency. A focus of the role also includes continuous monitoring and improvement of cloud operations to adapt to evolving client needs. This will include identifying opportunities proactive changes, enhancements and billable work through remediation activity and routine maintenance.The ideal candidate should have proven experience applying and tuning Azure Advisor recommendations andAZ-104, AZ-305, AZ-400 certified. As well as serverMCSE, RHCSA, VCA-DCV would be advantageous.You will need strong technical skills in server infrastructure or end user compute (Windows server, Solaris, Linux, AD, Exchange, RDS, O365) or Cloud Virtualisation (Citrix, VMware, vSphere, Oracle OVM, Microsoft Azure).Six Degrees is not interested in paying lip-service to diversity and inclusion, and just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fits what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
May 01, 2024
Full time
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market.The Technical Delivery team plays a pivotal role in the technical aspects of the ITIL service delivery. The team are involved in client Incident Management, Service Request Fulfilment, Problem Management and provide support to wider activities around Operational Delivery, Change Management, Event Management and Continual Improvement. The team ensure good quality technical documentation, (LLD, HLD, RFO, KB articles, Runbooks) and contributes to successful readiness checks when onboarding new customers through Service Transition processes.Our Technical Delivery Principal Engineers are fundamental in the delivery of Azure cloud solutions for both new and existing clients.?The role collaborates with clients and key internal stakeholders to understand client's high level requirements within the delivery of CloudOps, FinOps and SecOps reporting, remediation and optimisation strategies. You will also respond to and tune Azure Advisor recommendations that re relevant to the client solution and workloads.This role will ensure customer documentation and reporting is maintained and updated working closely with the cloud engineers in delivery of Incident Resolution and Service Requests.This will involve reviewing and implementing cloud infrastructure, ensuring the security and compliance of cloud environments, and managing the financial aspects of cloud usage to optimise cost-efficiency. A focus of the role also includes continuous monitoring and improvement of cloud operations to adapt to evolving client needs. This will include identifying opportunities proactive changes, enhancements and billable work through remediation activity and routine maintenance.The ideal candidate should have proven experience applying and tuning Azure Advisor recommendations andAZ-104, AZ-305, AZ-400 certified. As well as serverMCSE, RHCSA, VCA-DCV would be advantageous.You will need strong technical skills in server infrastructure or end user compute (Windows server, Solaris, Linux, AD, Exchange, RDS, O365) or Cloud Virtualisation (Citrix, VMware, vSphere, Oracle OVM, Microsoft Azure).Six Degrees is not interested in paying lip-service to diversity and inclusion, and just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fits what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
IT Support Engineer / IT Support / Network / Windows / Project Role: IT Support Engineer Location: Yeovil Salary: £30,000 - £40,000 The Client: I am working with an exciting IT Services provider who are looking to expand their impressive support team with a IT support engineer. The role is based in Yeovil so it is important that you can easily commute to their office. IT Support Engineer Specification: A minimum of 2 years experience in IT support Experience in Network infrastructure Familiar with Microsoft platform and tools Great communication skills Microsoft Citrix Active Directory Benefits: Yearly Bonus Private Medical insurance Private Dental Insurance Free Parking Health and Wellbeing Programme If you are interested in this role, please apply and I will call you for a confidential call to discuss further. IT Support Engineer / IT Support / Network / Windows / Project
May 01, 2024
Full time
IT Support Engineer / IT Support / Network / Windows / Project Role: IT Support Engineer Location: Yeovil Salary: £30,000 - £40,000 The Client: I am working with an exciting IT Services provider who are looking to expand their impressive support team with a IT support engineer. The role is based in Yeovil so it is important that you can easily commute to their office. IT Support Engineer Specification: A minimum of 2 years experience in IT support Experience in Network infrastructure Familiar with Microsoft platform and tools Great communication skills Microsoft Citrix Active Directory Benefits: Yearly Bonus Private Medical insurance Private Dental Insurance Free Parking Health and Wellbeing Programme If you are interested in this role, please apply and I will call you for a confidential call to discuss further. IT Support Engineer / IT Support / Network / Windows / Project
IntaPeople are helping an innovative London tech company looking to expand their Field Support team with an experienced Field Support Engineer on a permanent basis. This position would give you the opportunity to collaborate with likeminded individuals ensuring that the companies customers are provided with all their onsite IT needs with the exposure to the latest technologies. As a Field Support Engineer, you must have a strong understanding of IT systems and technologies with the ability to support a wide range of customers providing excellent IT support whilst providing training to customers as and when required. About the role Provide technical support to other IT staff members such as answering questions and providing training. Building strong working relationships with the clients as well as providing high quality customer service. Provide on site and remote IT support to the client's customers through a set schedule, site visits are booked in advance. Ensuring to keep updated records and update all documentation when necessary. Troubleshooting and repairing hardware and software. Providing training to new customers ensuring they understand how to fully use their IT systems confidently. Installing and configuring new equipment. About you Proven IT industry background. Experience configuring and supporting Cloud Products such as Microsoft 365, Azure and Intune. Strong communication skills. Experience with virtualisation technologies - such as Hyper-V, VMware and Citrix. Passionate about helping others and ensuring a high level of customer service is provided. Experience of networking, vLANS, VPN's, firewalls and connectivity. What's on offer A long-standing established tech company. Progression opportunities internally. Investment in new technology. 25 days holidays + Bank holidays. Company car allowance / car allowance. If you are a passionate individual keen to offer excellent customer service this could be the perfect position for you! For more information reach out to Caitlin at IntaPeople.
May 01, 2024
Full time
IntaPeople are helping an innovative London tech company looking to expand their Field Support team with an experienced Field Support Engineer on a permanent basis. This position would give you the opportunity to collaborate with likeminded individuals ensuring that the companies customers are provided with all their onsite IT needs with the exposure to the latest technologies. As a Field Support Engineer, you must have a strong understanding of IT systems and technologies with the ability to support a wide range of customers providing excellent IT support whilst providing training to customers as and when required. About the role Provide technical support to other IT staff members such as answering questions and providing training. Building strong working relationships with the clients as well as providing high quality customer service. Provide on site and remote IT support to the client's customers through a set schedule, site visits are booked in advance. Ensuring to keep updated records and update all documentation when necessary. Troubleshooting and repairing hardware and software. Providing training to new customers ensuring they understand how to fully use their IT systems confidently. Installing and configuring new equipment. About you Proven IT industry background. Experience configuring and supporting Cloud Products such as Microsoft 365, Azure and Intune. Strong communication skills. Experience with virtualisation technologies - such as Hyper-V, VMware and Citrix. Passionate about helping others and ensuring a high level of customer service is provided. Experience of networking, vLANS, VPN's, firewalls and connectivity. What's on offer A long-standing established tech company. Progression opportunities internally. Investment in new technology. 25 days holidays + Bank holidays. Company car allowance / car allowance. If you are a passionate individual keen to offer excellent customer service this could be the perfect position for you! For more information reach out to Caitlin at IntaPeople.
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. The Senior Senior Technical Support Engineers serve as the primary escalation point for the Managed Services Engineers in various ITIL disciplines, particularly focusing on incident & change work. They also oversee the main delivery areas and provide guidance and support to the rest of the team. This role is onsite at our datacentre in Studley on a rotational basis of 4 days on and 4 days off, alternating between day and night shifts. As part of the role, you will be responsible for overseeing a team of 3-4 Engineers who work on both Connectivity and Server Infrastructure. If you possess expertise in technologies, such as Network/Firewalls routing and switching (Juniper, Palo Alto, Fortinet, Cisco), Infrastructure (Windows Server, AD, RDS, O365), Virtualisation (Citrix, VMware), or Cloud (Microsoft Azure), we would greatly appreciate your input. Benefits Shift Allowance £7,500 25 days holiday & your birthday off Pension Holiday Trading Scheme - Buy/sell a maximum of 4 days leave. Employee Referral Scheme - A referral fee for any successful referrals that join Six Degrees. Group Life Assurance. Private Medical Insurance. Employee Assistance Programme. Eye Care Vouchers. Travel Insurance. Health Cash Plan. Six Degrees is not interested in paying lip-service to diversity and inclusion, just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fit what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
May 01, 2024
Full time
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. The Senior Senior Technical Support Engineers serve as the primary escalation point for the Managed Services Engineers in various ITIL disciplines, particularly focusing on incident & change work. They also oversee the main delivery areas and provide guidance and support to the rest of the team. This role is onsite at our datacentre in Studley on a rotational basis of 4 days on and 4 days off, alternating between day and night shifts. As part of the role, you will be responsible for overseeing a team of 3-4 Engineers who work on both Connectivity and Server Infrastructure. If you possess expertise in technologies, such as Network/Firewalls routing and switching (Juniper, Palo Alto, Fortinet, Cisco), Infrastructure (Windows Server, AD, RDS, O365), Virtualisation (Citrix, VMware), or Cloud (Microsoft Azure), we would greatly appreciate your input. Benefits Shift Allowance £7,500 25 days holiday & your birthday off Pension Holiday Trading Scheme - Buy/sell a maximum of 4 days leave. Employee Referral Scheme - A referral fee for any successful referrals that join Six Degrees. Group Life Assurance. Private Medical Insurance. Employee Assistance Programme. Eye Care Vouchers. Travel Insurance. Health Cash Plan. Six Degrees is not interested in paying lip-service to diversity and inclusion, just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fit what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
3rd Line Support Engineer / Third Line Support Engineer Location: Witney Job Type: Full-time Salary: Up to £44,000 per annum Exciting opportunity for a 3rd Line IT Support Engineer to join an established wealth management and financial services company. This role involves providing high-level technical support, maintaining a strong customer focus, and contributing to the development and implementation of IT infrastructure. This will be a varied role working as part of small IT Team in which you will work on wide range of IT Systems and Infrastructure, alongside day-to-day operational tasks you will be heavily involved IT Projects. Day to Day of the role: Configure and deploy infrastructure items including servers, networks, and IT peripherals. Monitor and manage IT systems to maximise performance and uptime. Serve as an effective point of contact for internal IT issues, resolving or referring to third parties as appropriate. Provide escalation support to the Helpdesk Team and cover for 1st/2nd line support. Identify areas for improvement in IT service and take responsibility for assigned IT projects. Maintain high levels of cybersecurity awareness and proactively secure infrastructure and systems. Mentor and train other members of the IT team. Work closely with external IT specialists, consultants, and providers. Utilise all relevant IT facilities provided by the company within the guidelines set out by the IT Department. Required Skills & Qualifications: Experience with VMWare and virtualisation. Proficiency in supporting and implementing Microsoft Server, VMWare, Microsoft SQL, and Citrix. Experience with Microsoft 365 including Email, Teams, OneDrive, and SharePoint. Knowledge of Multi-Factor Authentication and networking (Firewalls, Switches, Patching, Wi-Fi). Experience with backup tools such as Veeam and supporting Domain Services including Active Directory and Group Policy. Ability to deliver major system upgrades and complete change control and project work. Excellent documentation skills and exceptional communication skills at all levels. Excellent organisational skills and the ability to stay calm under pressure. Willingness to undertake study and be self-motivated. Benefits (Further details can be provided) Annual Bonus Scheme (6-8%) Share Scheme Options Competitive pension contribution 25 days annual leave Private Medical Insurance Life Assurance Additional Support for training and any relevant exams/courses.
May 01, 2024
Full time
3rd Line Support Engineer / Third Line Support Engineer Location: Witney Job Type: Full-time Salary: Up to £44,000 per annum Exciting opportunity for a 3rd Line IT Support Engineer to join an established wealth management and financial services company. This role involves providing high-level technical support, maintaining a strong customer focus, and contributing to the development and implementation of IT infrastructure. This will be a varied role working as part of small IT Team in which you will work on wide range of IT Systems and Infrastructure, alongside day-to-day operational tasks you will be heavily involved IT Projects. Day to Day of the role: Configure and deploy infrastructure items including servers, networks, and IT peripherals. Monitor and manage IT systems to maximise performance and uptime. Serve as an effective point of contact for internal IT issues, resolving or referring to third parties as appropriate. Provide escalation support to the Helpdesk Team and cover for 1st/2nd line support. Identify areas for improvement in IT service and take responsibility for assigned IT projects. Maintain high levels of cybersecurity awareness and proactively secure infrastructure and systems. Mentor and train other members of the IT team. Work closely with external IT specialists, consultants, and providers. Utilise all relevant IT facilities provided by the company within the guidelines set out by the IT Department. Required Skills & Qualifications: Experience with VMWare and virtualisation. Proficiency in supporting and implementing Microsoft Server, VMWare, Microsoft SQL, and Citrix. Experience with Microsoft 365 including Email, Teams, OneDrive, and SharePoint. Knowledge of Multi-Factor Authentication and networking (Firewalls, Switches, Patching, Wi-Fi). Experience with backup tools such as Veeam and supporting Domain Services including Active Directory and Group Policy. Ability to deliver major system upgrades and complete change control and project work. Excellent documentation skills and exceptional communication skills at all levels. Excellent organisational skills and the ability to stay calm under pressure. Willingness to undertake study and be self-motivated. Benefits (Further details can be provided) Annual Bonus Scheme (6-8%) Share Scheme Options Competitive pension contribution 25 days annual leave Private Medical Insurance Life Assurance Additional Support for training and any relevant exams/courses.