Project Management Assistant Prestwich Hospital (The Curve) - M25 3EQ Greater Manchester Mental Health NHS Foundation Trust 37.5 hpw - Mon-Fri (Apply online only) (includes some flexibility depending upon service needs) Band 5 - 15.67/hr with enhanced rates for weekends and bank holidays. Travel between sites involved in the role. Temporary role to cover sickness - with potential to be extended. Are you someone who can effectively support project managers in achieving project goals and delivering successful outcomes? Would you like to use your skillset to help your local NHS Services in their daily and future essential functions? If so, then Greater Manchester Mental Health NHS Foundation Trust want to hear from you! We have an urgent vacancy for a Project Management Assistant , based at Prestwich Hospital, to assist in the delivery of the Capital Estates & Facilities Helpdesk system, system training materials and provide support to the existing Switchboard team. Job Overview: The Project Management Assistant will help the Facilities Systems Manager connect the Trust's Facilities teams with customers, employees, partners, and the public by using digital CAFM systems. They'll focus on making Facilities services more efficient and sustainable, like catering, cleaning, waste management, and improving customer and patient experiences. Responsibilities include supervising, training, health and safety, compliance, and managing budgets. Communication is crucial, as the role involves working with various stakeholders such as staff, service users, clinical leads, senior management, subcontractors, and service providers. Key Responsibilities: Design and deliverance of training materials for the new CAFM software (MiCAD): Fast mastery of the software is essential to be able to deliver the training to a wide range of staff members and stakeholders. Provide supervisory support for the existing Switchboard team: Managing a small team of staff and their daily shift duties and partaking in physical cover support when needed (rarely used). Communication & Relationship Skills: Attend meetings and forums, maintain effective communication with stakeholders, provide leadership and support to teams, manage inquiries and complaints, disseminate information. Knowledge, Training & Experience: Continuous development of skills, stay updated on digital systems and policies, participate in forums, support systems development, interpret policies. Governance & Quality: Ensure compliance with requirements, maintain operational quality, facilitate business continuity, implement targets and objectives. Analytical & Judgement Skills: Use SMART systems, monitor staff performance, analyse data, make judgments for safety, and process improvements. Person Specification: Experience in setting up and implementing digital/IT systems. Project Management background and/or PRINCE2 or PMP qualifications. Experience in managing various stakeholders simultaneously. Advanced IT skills, with the ability to use a range of IT systems and quickly learn new applications. First class personal skills, including effective communication techniques and negotiating ability. A full job specification sheet Is available upon request. About the Trust: The Greater Manchester Mental Health NHS Foundation Trust is made up of a wide range of services across Manchester and the Greater Manchester area. As one of the largest specialist mental health providers in the country , GMMH supports more than 65,000 service users across our local, specialist, substance misuse and prison populations. We employ over 6,400 staff and provide services from 109 locations across the Northwest of England, as well as working with people in their homes and local communities. Who are NHS Professionals? NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don't have to rely on expensive agencies. Right now, we have over 130,000 members registered on our bank from various roles, grades, and specialities, saving the NHS over 70 million each year. This money is then reinvested back into the NHS. In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: - Competitive Pay Rates - work this week, get paid next week! First choice of placements at over 50 NHS Trusts in England Dedicated consultants Flexible working options Free DBS and free training Support when you need it - 24/7 365 days Stakeholder pension scheme Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
Apr 30, 2024
Seasonal
Project Management Assistant Prestwich Hospital (The Curve) - M25 3EQ Greater Manchester Mental Health NHS Foundation Trust 37.5 hpw - Mon-Fri (Apply online only) (includes some flexibility depending upon service needs) Band 5 - 15.67/hr with enhanced rates for weekends and bank holidays. Travel between sites involved in the role. Temporary role to cover sickness - with potential to be extended. Are you someone who can effectively support project managers in achieving project goals and delivering successful outcomes? Would you like to use your skillset to help your local NHS Services in their daily and future essential functions? If so, then Greater Manchester Mental Health NHS Foundation Trust want to hear from you! We have an urgent vacancy for a Project Management Assistant , based at Prestwich Hospital, to assist in the delivery of the Capital Estates & Facilities Helpdesk system, system training materials and provide support to the existing Switchboard team. Job Overview: The Project Management Assistant will help the Facilities Systems Manager connect the Trust's Facilities teams with customers, employees, partners, and the public by using digital CAFM systems. They'll focus on making Facilities services more efficient and sustainable, like catering, cleaning, waste management, and improving customer and patient experiences. Responsibilities include supervising, training, health and safety, compliance, and managing budgets. Communication is crucial, as the role involves working with various stakeholders such as staff, service users, clinical leads, senior management, subcontractors, and service providers. Key Responsibilities: Design and deliverance of training materials for the new CAFM software (MiCAD): Fast mastery of the software is essential to be able to deliver the training to a wide range of staff members and stakeholders. Provide supervisory support for the existing Switchboard team: Managing a small team of staff and their daily shift duties and partaking in physical cover support when needed (rarely used). Communication & Relationship Skills: Attend meetings and forums, maintain effective communication with stakeholders, provide leadership and support to teams, manage inquiries and complaints, disseminate information. Knowledge, Training & Experience: Continuous development of skills, stay updated on digital systems and policies, participate in forums, support systems development, interpret policies. Governance & Quality: Ensure compliance with requirements, maintain operational quality, facilitate business continuity, implement targets and objectives. Analytical & Judgement Skills: Use SMART systems, monitor staff performance, analyse data, make judgments for safety, and process improvements. Person Specification: Experience in setting up and implementing digital/IT systems. Project Management background and/or PRINCE2 or PMP qualifications. Experience in managing various stakeholders simultaneously. Advanced IT skills, with the ability to use a range of IT systems and quickly learn new applications. First class personal skills, including effective communication techniques and negotiating ability. A full job specification sheet Is available upon request. About the Trust: The Greater Manchester Mental Health NHS Foundation Trust is made up of a wide range of services across Manchester and the Greater Manchester area. As one of the largest specialist mental health providers in the country , GMMH supports more than 65,000 service users across our local, specialist, substance misuse and prison populations. We employ over 6,400 staff and provide services from 109 locations across the Northwest of England, as well as working with people in their homes and local communities. Who are NHS Professionals? NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don't have to rely on expensive agencies. Right now, we have over 130,000 members registered on our bank from various roles, grades, and specialities, saving the NHS over 70 million each year. This money is then reinvested back into the NHS. In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: - Competitive Pay Rates - work this week, get paid next week! First choice of placements at over 50 NHS Trusts in England Dedicated consultants Flexible working options Free DBS and free training Support when you need it - 24/7 365 days Stakeholder pension scheme Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Apr 30, 2024
Full time
Role: Senior Project Manager Salary: £40k-£45k plus £5k car allowance Job Status: Permanent/Full-Time Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Attend clients sites to assess and estimate costs for delivering a project with timelines Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Daily communication with lead and customer to ensure project runs smoothly Manage teams of technicians and labour supply e.g. agency to deliver services to clients Proficient at carrying out specialist cleaning tasks at an appropriate certified level Attend clients' sites to assess and estimate costs for delivering a project with timelines Work with commercial teams to ensure projects are aligned to the needs of the customer Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Provide daily updates of progress on projects to the operational management teams Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Support staff with any training and/or development needs in specialist cleaning jobs Coach, motivate and support staff at all times encouraging teamwork and collaboration Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Apr 29, 2024
Full time
Location: Birmingham and surrounding areas, and up to Manchester. Being centrally based would be ideal Vacancy Reference: VR/05118 Role Description: Bridge Recruitment are currently networking for a Senior Project Manager to join the Team of one of our clients, a Soft facilities service provider supporting customers nationally. They are committed to the health and wellbeing of their employees and always strive to invest in the latest technology in order to provide a best-in-class service to their clients. As Senior Project Manager, you will be responsible for coordinating teams of technicians to deliver the required level of service to customers. You will work closely with Operations, Helpdesk and Commercial teams to assess jobs and ensure the correct skills and tools are in place throughout the project. The ideal Senior Project Manager will have proven experience in the FM cleaning sector, will be flexible to support the needs of the business and will be highly customer focused. Responsibilities: Pre organisation project ensuring right equipment and tools are on site as part of commencement Start project team on day one of project ensuring full specifications is debriefed to lead, all project team are debriefed and RAMS are fully read and signed by all Daily communication with lead and customer to ensure project runs smoothly Manage teams of technicians and labour supply e.g. agency to deliver services to clients Proficient at carrying out specialist cleaning tasks at an appropriate certified level Attend clients' sites to assess and estimate costs for delivering a project with timelines Work with commercial teams to ensure projects are aligned to the needs of the customer Meet and update customers on the progress of all works agree date of meeting prior to project commencing Identify solutions to reduce time and cost in all areas such as equipment hire and labour Monitor productivity levels of labour on jobs and ensure that it meets the planning schedule Be competent at working with Excel and planning tools to monitor progress of projects Provide daily updates of progress on projects to the operational management teams Ensure that the Health & Safety requirements are implemented and adhered to by all staff Check all jobs have correct information on Jobwatch (CRM) prior to commencement of work Liaise with Helpdesk/Commercial to ensure project is completed correctly prior to invoicing Support staff with any training and/or development needs in specialist cleaning jobs Coach, motivate and support staff at all times encouraging teamwork and collaboration Check all staff have the appropriate PPE and that risk assessments have been read in full Requirements: Previous experience in the FM cleaning sector is desirable Good understanding on pricing jobs in the specialist cleaning industry Held senior technician/supervisory roles in the service industry Ability to establish and maintain good client relationships, both internally and externally Understands and agreeable to work different hours/shifts to include nights/weekends Excellent communication skills (verbal and written) Highly customer focused and always looking to deliver a high quality of service for clients Capable of delegating duties and tasks to other staff and monitoring performance Flexible and able to react quickly to the needs of the customer and the company Ability to deliver quality results under pressure and prioritise work Competence in Microsoft Office products especially Outlook, Word and Excel Excellent time management skills and ability to prioritise a demanding workload Ability to hold employee and client information in the strictest confidence Certification in IPAF/PASMA and CSCS Qualifications in Health and Safety such as IOSH desirable but not essential Competent level of maths and English qualification
Title: Service Desk Administrator Location : Dagenham Salary: £23,000 - £25,000 Days/ Hours of work: Monday - Friday, 08:00 - 17:00 Benefits On-site parking Full in-house training Amazing company culture Clear progression opportunities Regular team socials 28 days of annual leave (inclusive of public holidays) Annual reviews The company An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service. Duties Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy. Liaising as required with the customer to resolve any technical issues and site access/arrangements. Ensure all jobs are up to date on the company system and also with the customer. Liaising with Engineers. Prepare the daily job book to enable the Workshop Manager to plan workshop resources. Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required. Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance. Checking, allocating and issuing job sheets and instructions/RAM's to engineers. Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary. Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts. Attending to Customers and Site Engineers requests/queries relating to remedial site works. Maintaining the issue of installation specifications, technical drawings, and job sheets. Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers. Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records. The ideal candidate Previous helpdesk experience is preferable You'll have knowledge of MS suite including Excel and word You can work independently and proactively You are flexible and openminded You'll be excited to work for a growth-stage business You'll have strong relationship building skills You'll have a professional telephone manner Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 26, 2024
Full time
Title: Service Desk Administrator Location : Dagenham Salary: £23,000 - £25,000 Days/ Hours of work: Monday - Friday, 08:00 - 17:00 Benefits On-site parking Full in-house training Amazing company culture Clear progression opportunities Regular team socials 28 days of annual leave (inclusive of public holidays) Annual reviews The company An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service. Duties Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy. Liaising as required with the customer to resolve any technical issues and site access/arrangements. Ensure all jobs are up to date on the company system and also with the customer. Liaising with Engineers. Prepare the daily job book to enable the Workshop Manager to plan workshop resources. Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required. Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance. Checking, allocating and issuing job sheets and instructions/RAM's to engineers. Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary. Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts. Attending to Customers and Site Engineers requests/queries relating to remedial site works. Maintaining the issue of installation specifications, technical drawings, and job sheets. Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers. Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided. Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records. The ideal candidate Previous helpdesk experience is preferable You'll have knowledge of MS suite including Excel and word You can work independently and proactively You are flexible and openminded You'll be excited to work for a growth-stage business You'll have strong relationship building skills You'll have a professional telephone manner Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Temp - 1 month Helpdesk Administrator 9-5pm £13.50 per hour Responsibilities: Provide administration of the CAFM system to ensure we meet our contractual obligations including the management of job cards and production of reports to assist the On-Site Operations Team. Helping Subcontractors and Suppliers including dealing with electronic correspondence. Proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is always maintained. Provide exemplar customer service to all internal and external stakeholders. Assist in the collating of and production of reports as required by Helpdesk and Helpdesk Manager including the Monthly Performance Report. Provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions: H&S, Maintenance, Projects, Finance, Commercial, Quality and Compliance. Please apply to be considered.
Apr 25, 2024
Full time
Temp - 1 month Helpdesk Administrator 9-5pm £13.50 per hour Responsibilities: Provide administration of the CAFM system to ensure we meet our contractual obligations including the management of job cards and production of reports to assist the On-Site Operations Team. Helping Subcontractors and Suppliers including dealing with electronic correspondence. Proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is always maintained. Provide exemplar customer service to all internal and external stakeholders. Assist in the collating of and production of reports as required by Helpdesk and Helpdesk Manager including the Monthly Performance Report. Provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions: H&S, Maintenance, Projects, Finance, Commercial, Quality and Compliance. Please apply to be considered.
Looking to recruit a Helpdesk Supervisor to join a leading Facilities Maintenance contractor based in Lewisham Offering £30,000 - £32,000 + bonus and benefits We are after someone who has previous FM helpdesk experience Is able to provide an effective on site service to clients and customers Monitor call reports/ produce data to provide insights into productivity Support the FM helpdesk by receiving calls, logging onto Support System and monitor sickness/ absence Able to support and lead two Administrators Monday - Friday 8-5 Based in Lewisham full time This role is an excellent opportunity to join a leading FM company that provide progression and support. For more information on this role please apply with an updated cv and we will be in touch! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 24, 2024
Full time
Looking to recruit a Helpdesk Supervisor to join a leading Facilities Maintenance contractor based in Lewisham Offering £30,000 - £32,000 + bonus and benefits We are after someone who has previous FM helpdesk experience Is able to provide an effective on site service to clients and customers Monitor call reports/ produce data to provide insights into productivity Support the FM helpdesk by receiving calls, logging onto Support System and monitor sickness/ absence Able to support and lead two Administrators Monday - Friday 8-5 Based in Lewisham full time This role is an excellent opportunity to join a leading FM company that provide progression and support. For more information on this role please apply with an updated cv and we will be in touch! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Chemonics seeks a Global Technology Support Manager to be based in the United Kingdom (UK) office. The Global Technology Support Manager provides technology oversight and management services to support Chemonics’ users and projects. The manager develops, implements, and promotes standards, systems, and resources for supporting Chemonics’ users, as well as those participating with proposals and projects and provides technical support to the UK office in addition to providing remote support to field offices located around the world. The Manager will be assigned to support laptops, mobile devices, printers, A/V, and provide Office 365 application expertise. This position identifies and promotes customer support services, contributes to new business efforts, and can effectively communicate the connection between all duties and responsibilities with the larger goals of the company. We are looking for individuals who have a passion for making a difference in the lives of people around the world.
Responsibilities include:
Provides technical support to the UK office in addition to providing remote support to field offices around the world. Manages the ticket queue, allocating resources, and communicating with staff as appropriate
Identifies and investigates technical issues and provides resolution and follow-up to end users. Escalates more complex problems to Tier 3 technical staff
Takes direct, appropriate and timely action to meet staff needs and resolve basic technology issues
Administrates Active Directory including Azure Active Directory, AD Connect, AD/ADP Sync, Group Policies, DNS, replication, and directory synchronization
Assists with Office 365 user account management including creating, managing, maintaining, disabling and deleting all Office 365 and on premises accounts, security groups, distribution groups, public folders, shared mailboxes and meeting/resource rooms
Assists with the assignment of Office 365 licenses to staff and ensuring the availability of licenses for incoming staff
Assigns SharePoint permissions by implementing the Information Security Framework owned by the Data Quality and Governance Team
Oversees the preparation of desktop and laptop images using the appropriate tools. (Symantec, Avamar, System Center Configuration Manager)
Monitors network devices for uptime and troubleshoots connectivity issues
Organizes and participates in project start-ups, close outs and operations, including IT Systems recommendations, design and optimization, and other initiatives to promote the stability and efficiency of the field office IT systems including on-site visits to implement and/or troubleshoot IT systems
Participates in new business work and assists with writing IT cost proposals for proposal teams
Works with other GTI teams to standardize home office and project office set up to accommodate enterprise application deployment and other new technologies
Provides Audio/Video (A/V) support, which includes assisting and training end-users on the proper use of A/V equipment and new corporate hardware and software applications
Identifies, troubleshoots, and resolve issues with network, printers, laptop, and A/V components
Configures user VOIP phones and voicemail
Documents technical systems process and procedures and gets actively involved in promoting new technologies or new systems or procedures
Provides formal and informal training to staff on Chemonics tools and systems
Effectively communicates the functions, roles and responsibilities of GTI to staff
Maintains and expand technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies and Chemonics practice networks
Undertakes assignments on projects or special initiatives as appropriate
Participates in the development of the department’s strategic plans, training materials and tools
Serves as acting director as required
Performs other tasks and responsibilities required by supervisor
Qualifications:
Degree in computer science or related technology field required, or equivalent combination of education and work experience
Technical helpdesk experience required, including demonstrated experience with network security best practices and configurations, as well as administration of Office 365, Microsoft Exchange online, Powershell, and SharePoint
Ability to conceptualize, plan, manage, and support network environments
Demonstrated understanding of Microsoft operating systems, Microsoft Office applications, networking, and PC hardware
Excellent oral and written communication skills, including the ability to present ideas in a user-friendly language to non-technical staff and end users
Ability to solve technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
Ability to work both independently and as part of a team
Excellent interpersonal and customer service skills
Proven ability to work independently in a fast-paced environment, handle multiple tasks, prioritize workload and complete work
Demonstrated leadership, versatility, and integrity
Experience living or working in developing countries preferred
Willingness to work overseas for up to 4 weeks per year and to consider long-term overseas assignments
Strong organizational and work prioritization skills and attention to detail
Demonstrated leadership, versatility, and integrity
Proficiency in regional or geographic language preferred
UK work authorization required
Application Instructions: Apply through our UK Career Center by September 19, 2019. No telephone inquiries, please. However, if you are not able to apply through our Career Center due to a disability, underlying health condition or for some other legitimate reason, or require an adjustment to do so, please contact us at applicantrequest@chemonics.com . Applications will be considered on a rolling basis and finalists will be contacted.
Chemonics is an equal opportunity employer and we are opposed to discrimination on any grounds. We are committed to creating a diverse environment, and therefore all qualified applicants will receive consideration for employment without regard to disability, sex, race, religion or belief, gender reassignment, sexual orientation, age, marriage and civil partnership, pregnancy and maternity. We look forward to receiving your application.
Chemonics values the protection of your personal data. If you are in the European Union, please read our EU Recruiting Data Privacy Notice to learn about how we process your personal data. Please use the following link to access the EU Recruiting Data Privacy Notice: https://chemonics.com/wp-content/uploads/2018/12/EU-Recruiting-Data-Privacy-Notice-12.2018.pdf .
Sep 11, 2019
Full time
Chemonics seeks a Global Technology Support Manager to be based in the United Kingdom (UK) office. The Global Technology Support Manager provides technology oversight and management services to support Chemonics’ users and projects. The manager develops, implements, and promotes standards, systems, and resources for supporting Chemonics’ users, as well as those participating with proposals and projects and provides technical support to the UK office in addition to providing remote support to field offices located around the world. The Manager will be assigned to support laptops, mobile devices, printers, A/V, and provide Office 365 application expertise. This position identifies and promotes customer support services, contributes to new business efforts, and can effectively communicate the connection between all duties and responsibilities with the larger goals of the company. We are looking for individuals who have a passion for making a difference in the lives of people around the world.
Responsibilities include:
Provides technical support to the UK office in addition to providing remote support to field offices around the world. Manages the ticket queue, allocating resources, and communicating with staff as appropriate
Identifies and investigates technical issues and provides resolution and follow-up to end users. Escalates more complex problems to Tier 3 technical staff
Takes direct, appropriate and timely action to meet staff needs and resolve basic technology issues
Administrates Active Directory including Azure Active Directory, AD Connect, AD/ADP Sync, Group Policies, DNS, replication, and directory synchronization
Assists with Office 365 user account management including creating, managing, maintaining, disabling and deleting all Office 365 and on premises accounts, security groups, distribution groups, public folders, shared mailboxes and meeting/resource rooms
Assists with the assignment of Office 365 licenses to staff and ensuring the availability of licenses for incoming staff
Assigns SharePoint permissions by implementing the Information Security Framework owned by the Data Quality and Governance Team
Oversees the preparation of desktop and laptop images using the appropriate tools. (Symantec, Avamar, System Center Configuration Manager)
Monitors network devices for uptime and troubleshoots connectivity issues
Organizes and participates in project start-ups, close outs and operations, including IT Systems recommendations, design and optimization, and other initiatives to promote the stability and efficiency of the field office IT systems including on-site visits to implement and/or troubleshoot IT systems
Participates in new business work and assists with writing IT cost proposals for proposal teams
Works with other GTI teams to standardize home office and project office set up to accommodate enterprise application deployment and other new technologies
Provides Audio/Video (A/V) support, which includes assisting and training end-users on the proper use of A/V equipment and new corporate hardware and software applications
Identifies, troubleshoots, and resolve issues with network, printers, laptop, and A/V components
Configures user VOIP phones and voicemail
Documents technical systems process and procedures and gets actively involved in promoting new technologies or new systems or procedures
Provides formal and informal training to staff on Chemonics tools and systems
Effectively communicates the functions, roles and responsibilities of GTI to staff
Maintains and expand technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies and Chemonics practice networks
Undertakes assignments on projects or special initiatives as appropriate
Participates in the development of the department’s strategic plans, training materials and tools
Serves as acting director as required
Performs other tasks and responsibilities required by supervisor
Qualifications:
Degree in computer science or related technology field required, or equivalent combination of education and work experience
Technical helpdesk experience required, including demonstrated experience with network security best practices and configurations, as well as administration of Office 365, Microsoft Exchange online, Powershell, and SharePoint
Ability to conceptualize, plan, manage, and support network environments
Demonstrated understanding of Microsoft operating systems, Microsoft Office applications, networking, and PC hardware
Excellent oral and written communication skills, including the ability to present ideas in a user-friendly language to non-technical staff and end users
Ability to solve technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
Ability to work both independently and as part of a team
Excellent interpersonal and customer service skills
Proven ability to work independently in a fast-paced environment, handle multiple tasks, prioritize workload and complete work
Demonstrated leadership, versatility, and integrity
Experience living or working in developing countries preferred
Willingness to work overseas for up to 4 weeks per year and to consider long-term overseas assignments
Strong organizational and work prioritization skills and attention to detail
Demonstrated leadership, versatility, and integrity
Proficiency in regional or geographic language preferred
UK work authorization required
Application Instructions: Apply through our UK Career Center by September 19, 2019. No telephone inquiries, please. However, if you are not able to apply through our Career Center due to a disability, underlying health condition or for some other legitimate reason, or require an adjustment to do so, please contact us at applicantrequest@chemonics.com . Applications will be considered on a rolling basis and finalists will be contacted.
Chemonics is an equal opportunity employer and we are opposed to discrimination on any grounds. We are committed to creating a diverse environment, and therefore all qualified applicants will receive consideration for employment without regard to disability, sex, race, religion or belief, gender reassignment, sexual orientation, age, marriage and civil partnership, pregnancy and maternity. We look forward to receiving your application.
Chemonics values the protection of your personal data. If you are in the European Union, please read our EU Recruiting Data Privacy Notice to learn about how we process your personal data. Please use the following link to access the EU Recruiting Data Privacy Notice: https://chemonics.com/wp-content/uploads/2018/12/EU-Recruiting-Data-Privacy-Notice-12.2018.pdf .
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
Sep 09, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
Sep 09, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
IT Hosting Support Team Leader - Top 3 Managed Cloud & Hosting Brand
Glasgow
£25,000 - £30,000 DOE + Full Company Benefits
About Us:
We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.
The IT Support Team Leader Role:
> The IT Support Team Leader role:
> You will be responsible for the 24x7 management of all Hosting, and out of hours customer contacts, support requests, outages and escalations
> You will be responsible for managing the Team to deliver customer focused support
> You will ensure the smooth running of all aspects of the Glasgow Datacentre
What it takes:
IT Hosting Support Team Leader Skills/Experience:
> Excellent customer care skills and experience
> Robust technical knowledge and experience
> Previous Helpdesk Management experience
> Excellent verbal and written communication skills
> Good knowledge of hosting products and services
> Must demonstrate a flexible approach to work as well as the ability to prioritise workload
> Good problem solving skills
> Sound Team Leader experience in a technical customer support environment
> Excellent interpersonal skills
> Excellent people manager
Key Responsibilities:
> Manage Hosting System Engineers and Monitoring Technicians to deliver a customer focussed quality service 24x7
> Manage all Hosting customer support requests 24x7 liaising with other Datacentres to ensure quality responses delivered at all times within service levels agreed
> Manage the system outage notification process, liaising internally and externally as required
> Manage all Datacentre processes to ensure a well run 24x7 operation
> Control customer escalations, liaising internally and directly with customers to resolve issues quickly and with minimum customer impact
> Liaise with the Group Operations Director regarding security facilities etc
> Assist as required in acquisition of new customers supporting the Sales, Pre-sales and Solutions Teams as necessary
> Lead, manage and develop the Team, evaluating individual and team performance regularly
> Undertake Health & Safety Tasks as required
> Provide feedback to enhance customer processes/systems
> Undertake analysis and reporting as required
> Support other Teams when required
> Undertake special projects as allocated by management/directors
> Assist with ad hoc administration as required
What do we offer in return? ….
> We’ll shout you to lunch once a month
> ½ Day off on your Birthday
> Breakfast on us every day, including a hot roll on Fridays
> Free on-site car parking
> Long service benefits
> Snacks, drinks and fruit all day, everyday
> Pension
> Share save and childcare voucher schemes
> Supported training and access to an online training portal 24/7
Training & Development:
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
We look forward to hearing from you...
You may have worked in the following capacities:
Data Centre Support Team Leader, IT Hosting Support Lead, Hosting Support Desk Leader, Datacentre Support Team Supervisor, IT Support Supervisor, IT Service Desk Team Leader.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
Sep 09, 2016
IT Hosting Support Team Leader - Top 3 Managed Cloud & Hosting Brand
Glasgow
£25,000 - £30,000 DOE + Full Company Benefits
About Us:
We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.
The IT Support Team Leader Role:
> The IT Support Team Leader role:
> You will be responsible for the 24x7 management of all Hosting, and out of hours customer contacts, support requests, outages and escalations
> You will be responsible for managing the Team to deliver customer focused support
> You will ensure the smooth running of all aspects of the Glasgow Datacentre
What it takes:
IT Hosting Support Team Leader Skills/Experience:
> Excellent customer care skills and experience
> Robust technical knowledge and experience
> Previous Helpdesk Management experience
> Excellent verbal and written communication skills
> Good knowledge of hosting products and services
> Must demonstrate a flexible approach to work as well as the ability to prioritise workload
> Good problem solving skills
> Sound Team Leader experience in a technical customer support environment
> Excellent interpersonal skills
> Excellent people manager
Key Responsibilities:
> Manage Hosting System Engineers and Monitoring Technicians to deliver a customer focussed quality service 24x7
> Manage all Hosting customer support requests 24x7 liaising with other Datacentres to ensure quality responses delivered at all times within service levels agreed
> Manage the system outage notification process, liaising internally and externally as required
> Manage all Datacentre processes to ensure a well run 24x7 operation
> Control customer escalations, liaising internally and directly with customers to resolve issues quickly and with minimum customer impact
> Liaise with the Group Operations Director regarding security facilities etc
> Assist as required in acquisition of new customers supporting the Sales, Pre-sales and Solutions Teams as necessary
> Lead, manage and develop the Team, evaluating individual and team performance regularly
> Undertake Health & Safety Tasks as required
> Provide feedback to enhance customer processes/systems
> Undertake analysis and reporting as required
> Support other Teams when required
> Undertake special projects as allocated by management/directors
> Assist with ad hoc administration as required
What do we offer in return? ….
> We’ll shout you to lunch once a month
> ½ Day off on your Birthday
> Breakfast on us every day, including a hot roll on Fridays
> Free on-site car parking
> Long service benefits
> Snacks, drinks and fruit all day, everyday
> Pension
> Share save and childcare voucher schemes
> Supported training and access to an online training portal 24/7
Training & Development:
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
We look forward to hearing from you...
You may have worked in the following capacities:
Data Centre Support Team Leader, IT Hosting Support Lead, Hosting Support Desk Leader, Datacentre Support Team Supervisor, IT Support Supervisor, IT Service Desk Team Leader.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
Sep 09, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
Sep 09, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
Sep 09, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
Sep 09, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford
Feb 21, 2016
1st LINE SUPPORT TEAM MANAGER / HELPDESK SUPPORT TEAM MANAGER / 1st LINE SUPPORT MANAGER
£26,000 Basic + BUPA Private Healthcare + 5% Pension + 33 Days Holiday + Excellent Benefits
Our Client is a strong performing Multi-National Blue Chip organisation who through continued investment heading into 2016, is now looking for an IT Support Team Manager / 1st Line Team Leader with Proven Leadership Experience to join this expanding business.
You will be responsible for bringing a fresh approach to Managing & Motivating a Team of 1st Line Support Staff, by Effectively & Proactively Developing the Team and 3rd Party Relationships.
Key Responsibilities of the role would include:
•Daily Supervision of the ICT Service Desk across 1st Line Staff
•Log All Incoming Phone (incl. Voicemail), Email, Web Incidents & Service Requests into the Service Desk System and Assign Tickets
•Answer the ICT Service Desk Telephone when all 1st Line Staff are busy
•Provide 1st Line Technical Support by Telephone / Remote Tools
•Collation of Service Desk Metrics which Analyse & Identify Trends in Services provided by ICT. Provide Reports that benchmark Service Desk Performance, Workload & Resource
•Hold Regular Team Meetings to update the Team on performance of team and updates on process, including news from the Business Units.
•Hold Regular Monthly Reviews with each Service Desk Technician, focusing on Ticket Management Quality, high level of Customer Service and efficient Case Management.
•Feedback any Performance, Training or Development Needs from these meetings to the ICT Service Delivery Manager so they can arrange appropriate action
•Carry out Annual Personal Development Reviews of all 1st Line Technicians. Setting Objectives & Regular Review Progress with each Technician
•Feedback any Performance, Training or Development
•Working with both the ICT Service Delivery Manager & Helpdesk Supervisor to define the future of Service Desk Roadmap.
•Lead by example, communicate effectively and professionally within the ICT Team and promote excellent customer service and a “can do”.
Key Skills & Experience required:
•Working on Service Desk / Helpdesk in either Senior Support Engineer or Management capacity
•Commercial Network / WAN experience
•Experience in the use of Document Management Systems.
•Knowledge of MS Office 2010 / Windows / Routers, / Exchange / Active Directory
•Using Service Desk Call Logging Tools
Searches: IT Support Team Leader / 1st Line Support Team Leader / 1st Line Support Manager / 1st Line Support Team Manager / 1st Line Supervisor / 1st Line Support Supervisor / IT Support Supervisor / ICT Supervisor / Helpdesk Team Leader / Helpdesk Support Team Manager / Helpdesk Manager / 1st Line Support / Helpdesk / IT Support / IT Helpdesk / Network / Helpdesk / 1st Line Support Helpdesk / IT Support Consultant
Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford