CDW Corporation
Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being 'People Who Get IT' and 'People who get People'. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY CDW's Microsoft Solutions team is a group of Solutions Architects and Specialists that is part of the wider Microsoft Practice . The role has three key areas of responsibility, which broken down b y : Act as a senior architect, using a combination of your own depth of expertise as well as the wider team to own opportunities, engage with customers and win business at enterprise-scale in across the Microsoft Modern Work and 365 stack Support the development of the team and the wider department by contributing to team projects as well as helping junior team members achieve their own career aspirations Develop and maintain your own skills and knowledge through research, self-guided learning, lab time and formal training/accreditation KEY RESPONSIBILITIES Customer Opportunities - Work with customers, partners and salespeople to qualify opportunities and delivery value adding Microsoft and other technology outcomes Documentation - Produce high quality documentation Handover - Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service CDW and Modern Workspace Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, friendly and relatable way. Differentiating CDW through its productised services, consulting capability and Microsoft expertise . Internal Collaboration - Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider CDW community to draw upon as the need arises. Partner Engagement - Cultivate strong Microsoft and Microsoft eco-system relationships to stay up to date with offerings and roadmaps and leverage this knowledge as an agnostic advisor to customers. Commercial Acumen - The role requires that you understand the commercial impact of the proposed solutions and assist customers and CDW's sales teams in choosing the correct solution to meet budget and expectations. Sales Enablement - Assist CDW Salespeople with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the team's capabilities. Customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments. Management Support: Support the leadership by providing input into team meetings, one-to-ones, appraisals and assessments as well as providing cover for the Practice Lead where required Accreditation - Attain and maintain the highest level of relevant accreditations where required QUALIFICATIONS,SKILLS AND EXPERIENCE Demonstrated credible experience in Microsoft 365, Modern Work and Microsoft eco-system technologies. Use experience and skills to aid in their adoption, with a proven ability to use this to own and win complex opportunities with mid-market customers, enterprise, and public sector customers Advanced 365 capability e.g. Power Platforms desirable A key focus on user experience / adoption enhancement Ability to lead customers through a transformational journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement Experience selling both professional and managed services A passion and a thirst to learn and deliver presales expertise in a broader set of technologies ESSENTIALATTRIBUTES Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to "win hearts and minds" - Confident yet humble in their approach Detail-oriented with strong time management skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to customers, senior leaders, and cross-functional audiences High levels of industry-related knowledge with an insatiable thirst for new information relevant to the market Prepared for occasional travel between CDW UK & International offices as the role requires whilst maintaining a suitable home life balance Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development - always seeking to personally develop as an individual CUSTOMERFOCUS ANDWAYS OFWORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so. Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data
Description ABOUT CDW CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small. CDW prides itself on being 'People Who Get IT' and 'People who get People'. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape. JOB SUMMARY CDW's Microsoft Solutions team is a group of Solutions Architects and Specialists that is part of the wider Microsoft Practice . The role has three key areas of responsibility, which broken down b y : Act as a senior architect, using a combination of your own depth of expertise as well as the wider team to own opportunities, engage with customers and win business at enterprise-scale in across the Microsoft Modern Work and 365 stack Support the development of the team and the wider department by contributing to team projects as well as helping junior team members achieve their own career aspirations Develop and maintain your own skills and knowledge through research, self-guided learning, lab time and formal training/accreditation KEY RESPONSIBILITIES Customer Opportunities - Work with customers, partners and salespeople to qualify opportunities and delivery value adding Microsoft and other technology outcomes Documentation - Produce high quality documentation Handover - Support the smooth handover of projects into the delivery teams and acting as an escalation point during their life and transition into service CDW and Modern Workspace Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, friendly and relatable way. Differentiating CDW through its productised services, consulting capability and Microsoft expertise . Internal Collaboration - Build and develop strong relationships across the business, including with Sales, Professional Services, Managed Services and the wider CDW community to draw upon as the need arises. Partner Engagement - Cultivate strong Microsoft and Microsoft eco-system relationships to stay up to date with offerings and roadmaps and leverage this knowledge as an agnostic advisor to customers. Commercial Acumen - The role requires that you understand the commercial impact of the proposed solutions and assist customers and CDW's sales teams in choosing the correct solution to meet budget and expectations. Sales Enablement - Assist CDW Salespeople with technical guidance on a variety of products and solutions across a range of customer sizes and types and evangelise the team's capabilities. Customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments. Management Support: Support the leadership by providing input into team meetings, one-to-ones, appraisals and assessments as well as providing cover for the Practice Lead where required Accreditation - Attain and maintain the highest level of relevant accreditations where required QUALIFICATIONS,SKILLS AND EXPERIENCE Demonstrated credible experience in Microsoft 365, Modern Work and Microsoft eco-system technologies. Use experience and skills to aid in their adoption, with a proven ability to use this to own and win complex opportunities with mid-market customers, enterprise, and public sector customers Advanced 365 capability e.g. Power Platforms desirable A key focus on user experience / adoption enhancement Ability to lead customers through a transformational journey that delivers tangible benefit quickly whilst maximising the scope and potential of an engagement Experience selling both professional and managed services A passion and a thirst to learn and deliver presales expertise in a broader set of technologies ESSENTIALATTRIBUTES Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to "win hearts and minds" - Confident yet humble in their approach Detail-oriented with strong time management skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to customers, senior leaders, and cross-functional audiences High levels of industry-related knowledge with an insatiable thirst for new information relevant to the market Prepared for occasional travel between CDW UK & International offices as the role requires whilst maintaining a suitable home life balance Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development - always seeking to personally develop as an individual CUSTOMERFOCUS ANDWAYS OFWORKING Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role Each coworker has a responsibility to ask questions when they are unsure of CDW's values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management. Each coworker is required to comply with CDW's policies relating to Information Security and Data protection, specifically to: Protect all information assets from unauthorised access, disclosure, modification, destruction & interference Treat the security of all information assets according to their designated information security classification Ensure that they only access information assets that they are authorised to do so. Adhere to the procedure for reporting any security weakness or event Commit to, and participate in, personal development of information security awareness & knowledge Comply with all laws and contractual obligations regarding the protection of data
Stonegate
Solihull, West Midlands
Job Purpose: The IT Technical Infrastructure Manager will be responsible for all Stonegate Group infrastructure (on-premises/cloud based or outsourced) and all partner performance involved in the delivery of infrastructure to our central, field-based and remote site teams. The IT Technical Infrastructure Manager will also contribute to the continual development of the most appropriate technology, capacity and resilience of Stonegate Group systems to support our business's on-going growth and ambitions. This role is based in Solihull in the West Midlands, you have to live within a commutable distance of the office. Responsibilities: Manage the day-to-day delivery of Stonegate Group infrastructure services including Hosting, Android and Apple published applications, all Azure services, Microsoft Office 365, EPOS, LAN, WAN, Security, Internet, Wi-Fi and remote access. Technical management of Stonegate Group Datacentres. Manage key suppliers involved the delivery of infrastructure services. Negotiate with suppliers and contractors for infrastructure-specific products and services. Manage and drive infrastructure projects both internally and with our suppliers. Define and manage IT Disaster Recovery Strategy for infrastructure services. Manage and monitor operational costs attributed to infrastructure. Support the IT project delivery function to ensure that new solutions proposed by the Business are fit for purpose and meet the infrastructure design and strategy. Ensure appropriate security levels on all Stonegate Group infrastructure services are maintained. Ensure all databases are supported, available and performant. Ensure all infrastructure related hardware, applications and services are patched and up to date. Providing technical leadership, coaching and line management of the infrastructure team. Responsibility for the delivery of new infrastructure and services, including Azure services. Providing clear and consistent documentation of systems configurations. Contribute to the development and maintenance of technology road maps across the IT Infrastructure in collaboration with Stonegate Group Architects and partners. Person Specification: Skills, Knowledge & Qualifications: QUALIFICATIONS: University Degree or equivalent or appropriate practical experience Significant experience working in a similar role Relevant Microsoft certifications in either Azure, Modern Workplace or Business Applications. Legacy retired MCSE qualifications may be considered subject to interview Cisco certifications CCNA, CCNP, CCIE would be highly regarded (or appropriate hands-on experience in lieu of) Wireless Design certifications would be attractive qualifications to hold Microsoft 365 certifications would be a bonus ITIL qualifications SKILLS / KNOWLEDGE: Essential Committed to continued learning and supporting the learning of others An excellent working knowledge of core networking and routing protocols including network security protocols and policies to protect against cyber threats, Active Directory, Group Policy and associated Microsoft Windows Server based networking technologies Experience in supporting enterprise wireless networks Comprehensive understanding of virtualisation technologies - VMWare and Microsoft specifically Working knowledge of modern storage technologies Excellent analytical and problem-solving capability with attention to detail Extensive Microsoft 365 experience Sound knowledge of public and private clouds with specific experience in Microsoft Azure Strong sourcing and supplier management skills Strong leadership and line management capabilities Experience of working within ITIL frameworks The ability interface between the business and technology groups The ability to prioritise, work under pressure and meet deadlines Desirable Experience of working in the retail or hospitality industry Experience of Web technologies and support Budget Control Has a flexible approach to their role What's in it for you? 25 days annual leave Annual Leave Purchase Scheme Pension Vitality Healthcare Opt in dental insurance programme Annual bonus scheme The Stonegate discount card offering discounts across our managed estate Online benefits portal offering discounts across the High Street and other retailers If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
Job Purpose: The IT Technical Infrastructure Manager will be responsible for all Stonegate Group infrastructure (on-premises/cloud based or outsourced) and all partner performance involved in the delivery of infrastructure to our central, field-based and remote site teams. The IT Technical Infrastructure Manager will also contribute to the continual development of the most appropriate technology, capacity and resilience of Stonegate Group systems to support our business's on-going growth and ambitions. This role is based in Solihull in the West Midlands, you have to live within a commutable distance of the office. Responsibilities: Manage the day-to-day delivery of Stonegate Group infrastructure services including Hosting, Android and Apple published applications, all Azure services, Microsoft Office 365, EPOS, LAN, WAN, Security, Internet, Wi-Fi and remote access. Technical management of Stonegate Group Datacentres. Manage key suppliers involved the delivery of infrastructure services. Negotiate with suppliers and contractors for infrastructure-specific products and services. Manage and drive infrastructure projects both internally and with our suppliers. Define and manage IT Disaster Recovery Strategy for infrastructure services. Manage and monitor operational costs attributed to infrastructure. Support the IT project delivery function to ensure that new solutions proposed by the Business are fit for purpose and meet the infrastructure design and strategy. Ensure appropriate security levels on all Stonegate Group infrastructure services are maintained. Ensure all databases are supported, available and performant. Ensure all infrastructure related hardware, applications and services are patched and up to date. Providing technical leadership, coaching and line management of the infrastructure team. Responsibility for the delivery of new infrastructure and services, including Azure services. Providing clear and consistent documentation of systems configurations. Contribute to the development and maintenance of technology road maps across the IT Infrastructure in collaboration with Stonegate Group Architects and partners. Person Specification: Skills, Knowledge & Qualifications: QUALIFICATIONS: University Degree or equivalent or appropriate practical experience Significant experience working in a similar role Relevant Microsoft certifications in either Azure, Modern Workplace or Business Applications. Legacy retired MCSE qualifications may be considered subject to interview Cisco certifications CCNA, CCNP, CCIE would be highly regarded (or appropriate hands-on experience in lieu of) Wireless Design certifications would be attractive qualifications to hold Microsoft 365 certifications would be a bonus ITIL qualifications SKILLS / KNOWLEDGE: Essential Committed to continued learning and supporting the learning of others An excellent working knowledge of core networking and routing protocols including network security protocols and policies to protect against cyber threats, Active Directory, Group Policy and associated Microsoft Windows Server based networking technologies Experience in supporting enterprise wireless networks Comprehensive understanding of virtualisation technologies - VMWare and Microsoft specifically Working knowledge of modern storage technologies Excellent analytical and problem-solving capability with attention to detail Extensive Microsoft 365 experience Sound knowledge of public and private clouds with specific experience in Microsoft Azure Strong sourcing and supplier management skills Strong leadership and line management capabilities Experience of working within ITIL frameworks The ability interface between the business and technology groups The ability to prioritise, work under pressure and meet deadlines Desirable Experience of working in the retail or hospitality industry Experience of Web technologies and support Budget Control Has a flexible approach to their role What's in it for you? 25 days annual leave Annual Leave Purchase Scheme Pension Vitality Healthcare Opt in dental insurance programme Annual bonus scheme The Stonegate discount card offering discounts across our managed estate Online benefits portal offering discounts across the High Street and other retailers If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .