Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
IT Support Engineer Based just north of Slough. £35,000 I am representing an established customer of mine on completing an important hire for an IT Support Engineer. In this position you will be the first point of call to all 1st and 2nd line support requests and escalate incidents. Key Responsibilities: You will need to make use of the ITSM system to prioritise the tickets and keep on top of your workload whilst keeping employees updated. You will be working in a small team and reporting directly to the IT Support Manager, you will be responsible for supporting daily running of the IT department as well as get involved in projects. The role is not limited to help desk, and you will get involved in many ad hoc IT projects and installations. You will need to be someone who is up for a challenge and enjoys a big variety of IT tasks, starting from admin duties all the way to system administration and new installations. Skills: Using the ITSM system, you will provide first and second line support to employees on a range of IT issues with a can do attitude you will seek to resolve these as swiftly as possible. Face to face support and Service Desk Tickets. Setup and troubleshoot issues related to PC's, laptops, Mac's, mobiles, tablets and more (Windows, Android and iOS). Office 365, Exchange support and administration. Windows 7 and 10 support. Monitor systems backups and vulnerability notifications to ensure that any issues raised are resolved promptly. Please review and respond. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Full time
IT Support Engineer Based just north of Slough. £35,000 I am representing an established customer of mine on completing an important hire for an IT Support Engineer. In this position you will be the first point of call to all 1st and 2nd line support requests and escalate incidents. Key Responsibilities: You will need to make use of the ITSM system to prioritise the tickets and keep on top of your workload whilst keeping employees updated. You will be working in a small team and reporting directly to the IT Support Manager, you will be responsible for supporting daily running of the IT department as well as get involved in projects. The role is not limited to help desk, and you will get involved in many ad hoc IT projects and installations. You will need to be someone who is up for a challenge and enjoys a big variety of IT tasks, starting from admin duties all the way to system administration and new installations. Skills: Using the ITSM system, you will provide first and second line support to employees on a range of IT issues with a can do attitude you will seek to resolve these as swiftly as possible. Face to face support and Service Desk Tickets. Setup and troubleshoot issues related to PC's, laptops, Mac's, mobiles, tablets and more (Windows, Android and iOS). Office 365, Exchange support and administration. Windows 7 and 10 support. Monitor systems backups and vulnerability notifications to ensure that any issues raised are resolved promptly. Please review and respond. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 30, 2024
Full time
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Support Engineer, Support Analyst, 2nd Line, Desktop Support, COR5678 My client, a pioneering start-up organisation within the AgriTech industry are in urgent need of a 2nd Line Support Engineer / Support Analyst to join their team at an exciting time. This position would suit an energetic, enthusiastic, technically curious Support Analyst / Support Engineer, with strong troubleshooting and problem-solving skills, coupled with a "can-do" attitude!Joining the company in their Oxfordshire based site, the Support Engineer / Support Analyst will take on a newly created position, a standalone role supporting approximately 70 users across two sites. Working with the support of an outsourced support company, the Support Analyst / Support Engineer will be the first port of call for all users, covering 1st and 2nd line issues - predominantly desktop - whilst also setting up new users, managing licences, purchasing equipment, and getting involved in some interesting and varied project work. The Company This pioneering start-up have developed a range of powerful platforms, that when used in conjunction with artificial intelligence, enable the discovery of new herbicides. This Oxford University spin-out company are already making waves in the AgriTech industry and with an enormous amount of financial backing are set to expand rapidly over the next 12 months! Benefits 25 days holiday Matched pension contribution Onsite parking What's required of the Support Engineer? Whilst the ability to work autonomously to provide a highly-personable and effective service is key, the Support Analyst / Support Engineer should have the following: Solid 1st and 2nd line Desktop Support experience Microsoft 365, Windows 10 and SharePoint experience Experience of setting up and supporting new starters Any experience of working with an MSP/3rd party support provider would be an advantage What Next? If you have any questions or would simply welcome a chat about this Support Engineer, Support Analyst position and company, just call me or drop me an email, as I'd love to hear from you! If, though, you think this role could be right for you and you'd like to learn more, then please apply now. Support Engineer, Support Analyst, 2nd Line, Desktop Support Corriculo Ltd acts as an employment agency and an employment business.
Apr 30, 2024
Full time
Support Engineer, Support Analyst, 2nd Line, Desktop Support, COR5678 My client, a pioneering start-up organisation within the AgriTech industry are in urgent need of a 2nd Line Support Engineer / Support Analyst to join their team at an exciting time. This position would suit an energetic, enthusiastic, technically curious Support Analyst / Support Engineer, with strong troubleshooting and problem-solving skills, coupled with a "can-do" attitude!Joining the company in their Oxfordshire based site, the Support Engineer / Support Analyst will take on a newly created position, a standalone role supporting approximately 70 users across two sites. Working with the support of an outsourced support company, the Support Analyst / Support Engineer will be the first port of call for all users, covering 1st and 2nd line issues - predominantly desktop - whilst also setting up new users, managing licences, purchasing equipment, and getting involved in some interesting and varied project work. The Company This pioneering start-up have developed a range of powerful platforms, that when used in conjunction with artificial intelligence, enable the discovery of new herbicides. This Oxford University spin-out company are already making waves in the AgriTech industry and with an enormous amount of financial backing are set to expand rapidly over the next 12 months! Benefits 25 days holiday Matched pension contribution Onsite parking What's required of the Support Engineer? Whilst the ability to work autonomously to provide a highly-personable and effective service is key, the Support Analyst / Support Engineer should have the following: Solid 1st and 2nd line Desktop Support experience Microsoft 365, Windows 10 and SharePoint experience Experience of setting up and supporting new starters Any experience of working with an MSP/3rd party support provider would be an advantage What Next? If you have any questions or would simply welcome a chat about this Support Engineer, Support Analyst position and company, just call me or drop me an email, as I'd love to hear from you! If, though, you think this role could be right for you and you'd like to learn more, then please apply now. Support Engineer, Support Analyst, 2nd Line, Desktop Support Corriculo Ltd acts as an employment agency and an employment business.
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 30, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 30, 2024
Full time
Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk Engineer, you will take end to end ownership for incidents and escalate them where necessary to see them through to resolution. You will be joining a challenging and faced paced environment which will allow you to progress and develop your skills further with a wealth of support from your wider team. The Responsibilities Ensure that phone calls and emails are dealt with promptly to provide the best possible service to the business. Log all tickets for incidents or requests that are reported. Ensure that 1st line incidents are resolved quickly and efficiently. Ensure that 2nd line incidents are investigated and promptly escalated where required. Proactively manage open incidents, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA. Maintain and administer user accounts, ensuring users only have access to what they require in order to fulfil their roles. . The Requirements Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Experience working in a service management function. Knowledge of active directory and O365 would be hugely beneficial. Flexible to work on a shift rotation basis. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Role: 1st Line IT Support Engineer Location: Coventry Salary: 20,000 - 25,000 - Unbelievable Benefits! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Coventry. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking Communication The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
Role: 1st Line IT Support Engineer Location: Coventry Salary: 20,000 - 25,000 - Unbelievable Benefits! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Coventry. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking Communication The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Apr 30, 2024
Full time
3rd Line IT Support Engineer, Witney, £40,000pa - £44,000pa plus bonus & benefits: An exceptional opportunity has arisen for a 3rd Line IT Support Engineer to join a market leading organisation in Witney. Working in a small team, whose remit is to provide exceptional IT Support to this rapidly expanding business of over 100 employees across several Thames Valley locations, you will gain excellent experience across a range of desktop and infrastructure technology working closely with the Systems Manager and Head of IT. On a day-to-day basis, the successful 3rd Line IT Support Engineer will be responsible for providing 1st 3rd Line Support and getting involved with a variety of project work. You will also act as an escalation point to the 1st and 2nd line helpdesk engineers. This is a great hands-on opportunity for a 3rd Line IT Support Engineer to either take the next step in their career or it would be a great side ways move for someone who wants to work local to the Witney area. About you: The successful 3rd Line IT Support Engineer will need previous experience in a 2nd/3rd line level role. You will need excellent communication skills, both over the phone and face to face with end users. The following skills and experience are required for this 3rd Line IT Support Engineer role: Knowledge of Microsoft Word, Excel, Outlook and ideally Adviser Office, Volume and Pulse dealing system Ability to work under pressure at times Office 365 Experience of administering MS Exchange and MS SQL Knowledge of VMware, VMware tools and virtual technologies Knowledge of Citrix (Desirable) Good working knowledge of Windows OS (server and client) Knowledge of servers, networking, firewall, UPS, desktops, laptops, thin clients and printers Understanding of Veeam backup and replication Our client is offering a competitive salary, annual company bonus, great office space, with great benefits such as share scheme, pension and private medical insurance. If you re a 2nd/3rd line level IT Support Engineer who is looking for an internal senior IT Support role covering Infrastructure, please drop Mark at MARS a copy of your CV. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge * You will be required to go through a national security clearance process for this role before you can start this position* Project People is acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Contractor
1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes would be beneficial. Basic networking knowledge * You will be required to go through a national security clearance process for this role before you can start this position* Project People is acting as an Employment Business in relation to this vacancy.
Great Opportunity to join Global Market Leader looking for a dynamic IT Support Professional to join them in their City Offices on an itial 6 Month Contract. The role will be a mix of desktop and remote support as well as working on roll out projects Role - IT Support Analyst aka Desktop Support Analyst, 1st / 2nd Line Support, IT Support Engineer, IT Engineer etc Location - London, City and Office based Rate c. (Apply online only) a day Role responsibilities The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, printers, A/V conference setups, and any other support requirements. This role would be responsible for the timely and effective management and prioritization of tickets assigned to them. Required to work onsite at the London office. Required to work with users when on site, and to also support them remotely when they are working from home. The ideal candidate would be dynamic, motivated, and able to perform independently as well as work in partnership with other teams. Desired skills Excellent written and verbal communication A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience. At least 5 years supporting a global Windows desktop environment, advanced troubleshooting, and problem-solving skills. Demonstrated knowledge and ability in all aspects of a Windows workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD).Interested? Please send your cv for a swift response!
Apr 30, 2024
Full time
Great Opportunity to join Global Market Leader looking for a dynamic IT Support Professional to join them in their City Offices on an itial 6 Month Contract. The role will be a mix of desktop and remote support as well as working on roll out projects Role - IT Support Analyst aka Desktop Support Analyst, 1st / 2nd Line Support, IT Support Engineer, IT Engineer etc Location - London, City and Office based Rate c. (Apply online only) a day Role responsibilities The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, printers, A/V conference setups, and any other support requirements. This role would be responsible for the timely and effective management and prioritization of tickets assigned to them. Required to work onsite at the London office. Required to work with users when on site, and to also support them remotely when they are working from home. The ideal candidate would be dynamic, motivated, and able to perform independently as well as work in partnership with other teams. Desired skills Excellent written and verbal communication A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience. At least 5 years supporting a global Windows desktop environment, advanced troubleshooting, and problem-solving skills. Demonstrated knowledge and ability in all aspects of a Windows workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD).Interested? Please send your cv for a swift response!
2nd Line IT Support Engineer On behalf of our growing Manchester based client, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities: Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed. Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. Maintain accurate and up-to-date customer technical documentation. Continuously develop your skillset to stay updated with emerging technologies and trends. Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: Ideally, a minimum of 2 years experience in a 2nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles, protocols & Servers. Email - Postfix/Dovecot/SMTP/IMAP. O365 Benefits This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: A dynamic and collaborative work environment Opportunities for professional development and training. 2nd Line IT Support Engineer Manchester
Apr 30, 2024
Full time
2nd Line IT Support Engineer On behalf of our growing Manchester based client, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2nd Line IT Support Engineer, you will provide 2nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities: Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed. Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. Maintain accurate and up-to-date customer technical documentation. Continuously develop your skillset to stay updated with emerging technologies and trends. Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: Ideally, a minimum of 2 years experience in a 2nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles, protocols & Servers. Email - Postfix/Dovecot/SMTP/IMAP. O365 Benefits This is a great opportunity for a 2nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: A dynamic and collaborative work environment Opportunities for professional development and training. 2nd Line IT Support Engineer Manchester
1st Line IT Support Engineer - Reigate - 25,000 - Hybrid Working! Role : 1st Line IT Support Engineer Areas : Reigate Salary : 20,000 - 26,000 - Hybrid Working! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Reigate. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
1st Line IT Support Engineer - Reigate - 25,000 - Hybrid Working! Role : 1st Line IT Support Engineer Areas : Reigate Salary : 20,000 - 26,000 - Hybrid Working! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Reigate. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer Borehamwood 30,000 - 40,000 + Hybrid + Education funding An exciting opportunity beckons for an experienced IT 2nd / 3rd line support Engineer to excel within an established company, where you will have the opportunity to be involved with a wide range of challenges. This role offers a chance to enhance your existing skills and make the most of your career-acquired knowledge. As an IT 2nd / 3rd Line Support Service Desk Engineer, your duties encompass performing root-cause analysis and preventing reoccurring issues happening. The company is a Microsoft Solutions partner and have been established for over a decade providing high quality solutions to their customers. They have a client base in London and various parts of Europe. Due to their growth, they are currently on the lookout for an 2nd / 3rd Line Service Desk Engineer to join their talented IT service desk team. This opportunity allows you to broaden your experience in the IT sector and work with innovative Microsoft technologies. You will split your time between the service desk and being able to work from home a minimum of once per day, with the company office in Borehamwood. You will look to thrive in a highly technical environment where the team look out for each other. The ideal candidate will have strong experience providing 2nd line support and 3rd Line support on the service desk and look to learn how to solve complex technical issues. Having strong knowledge of the backend of Office 365 including Exchange online, SharePoint online, Teams, OneDrive, Azure Active Directory, and others. Previously working in an MSP environment is advantageous. This is an outstanding opportunity to work with the latest IT technologies, collaborate with an established company, and advance your IT career with available progression and training opportunities within the company. The company will provide funding on any exams and certification you look to take. The person: 3+ years of experience providing 1st line and 2nd Line support on a service desk setting, including in an MSP environment (beneficial) Strong backend knowledge of Office 365, such as, Exchange online, SharePoint Online, OneDrive, Azure Active Directory. Also, Intune and Windows Server or any other server. Good networking knowledge DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN Willingness to learn and develop technical skills The role: Working in a team of service desk engineers when necessary to ensure an elevated level of customer service is provided to customers. Providing IT consultancy and participating in project work, including setting up and configuring new equipment. Supporting the service desk with 1st line, 2nd line and 3rd line support tickets on issues with Microsoft Office 365, Intune, Windows Servers and Azure Providing good customer service to the internal business both verbally and written, so issues are resolved. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 30, 2024
Full time
IT Support Engineer Borehamwood 30,000 - 40,000 + Hybrid + Education funding An exciting opportunity beckons for an experienced IT 2nd / 3rd line support Engineer to excel within an established company, where you will have the opportunity to be involved with a wide range of challenges. This role offers a chance to enhance your existing skills and make the most of your career-acquired knowledge. As an IT 2nd / 3rd Line Support Service Desk Engineer, your duties encompass performing root-cause analysis and preventing reoccurring issues happening. The company is a Microsoft Solutions partner and have been established for over a decade providing high quality solutions to their customers. They have a client base in London and various parts of Europe. Due to their growth, they are currently on the lookout for an 2nd / 3rd Line Service Desk Engineer to join their talented IT service desk team. This opportunity allows you to broaden your experience in the IT sector and work with innovative Microsoft technologies. You will split your time between the service desk and being able to work from home a minimum of once per day, with the company office in Borehamwood. You will look to thrive in a highly technical environment where the team look out for each other. The ideal candidate will have strong experience providing 2nd line support and 3rd Line support on the service desk and look to learn how to solve complex technical issues. Having strong knowledge of the backend of Office 365 including Exchange online, SharePoint online, Teams, OneDrive, Azure Active Directory, and others. Previously working in an MSP environment is advantageous. This is an outstanding opportunity to work with the latest IT technologies, collaborate with an established company, and advance your IT career with available progression and training opportunities within the company. The company will provide funding on any exams and certification you look to take. The person: 3+ years of experience providing 1st line and 2nd Line support on a service desk setting, including in an MSP environment (beneficial) Strong backend knowledge of Office 365, such as, Exchange online, SharePoint Online, OneDrive, Azure Active Directory. Also, Intune and Windows Server or any other server. Good networking knowledge DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN Willingness to learn and develop technical skills The role: Working in a team of service desk engineers when necessary to ensure an elevated level of customer service is provided to customers. Providing IT consultancy and participating in project work, including setting up and configuring new equipment. Supporting the service desk with 1st line, 2nd line and 3rd line support tickets on issues with Microsoft Office 365, Intune, Windows Servers and Azure Providing good customer service to the internal business both verbally and written, so issues are resolved. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Bradford, West Yorkshire Salary : £25,000 - £28,000 + Excellent Benefits A longstanding (20+ years) IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Bradford, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield. Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 PowerShell Windows 10/11 Entra, AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent customer service skills (MSP experience desirable) Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Company pool cars Weekly team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
Apr 30, 2024
Full time
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Bradford, West Yorkshire Salary : £25,000 - £28,000 + Excellent Benefits A longstanding (20+ years) IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Bradford, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield. Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 PowerShell Windows 10/11 Entra, AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent customer service skills (MSP experience desirable) Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Company pool cars Weekly team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 30, 2024
Full time
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors.We are recruiting for a Service Desk Team Leader responsible for leading and managing our service desk team to ensure the timely resolution of technical issues and exceptional customer support. You will play a key role in maintaining high levels of customer satisfaction and operational efficiency.This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's service capability and ability to grow with our customers. Day to day you will: Provide direct line management to 1st & 2nd Line Engineers within the Managed Services Department. Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA's growth plans. Support the Technical Services Lead in driving the performance of 3rd party suppliers ensuring that services provided fall in line with LIMA SLAs, including technical elements of contractual obligations Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets and initiatives are identified to drive continual service improvement Support the Technical Services Lead in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers. Our ideal candidate will have: Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years of service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchasing an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
Apr 30, 2024
Full time
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA's partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it's made us a trusted provider to UK organisations across the public and private sectors.We are recruiting for a Service Desk Team Leader responsible for leading and managing our service desk team to ensure the timely resolution of technical issues and exceptional customer support. You will play a key role in maintaining high levels of customer satisfaction and operational efficiency.This is a fantastic opportunity where you can make your mark and help to strengthen LIMA's growth in the market. You will have the autonomy and trust to make decisions and drive forward LIMA's service capability and ability to grow with our customers. Day to day you will: Provide direct line management to 1st & 2nd Line Engineers within the Managed Services Department. Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA's growth plans. Support the Technical Services Lead in driving the performance of 3rd party suppliers ensuring that services provided fall in line with LIMA SLAs, including technical elements of contractual obligations Support the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets and initiatives are identified to drive continual service improvement Support the Technical Services Lead in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers. Our ideal candidate will have: Demonstrated leadership abilities, with a track record of motivating and developing high-performing teams Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year An additional paid day to celebrate your birthday with family and friends From day one you'll have access to Medicash our healthcare cash back plan and after two continuous years of service have the option to join our private medical scheme Access to ongoing training and development opportunities to help you grow in your career Enhanced maternity, paternity and adoption pay after two continuous years of service Confidential counselling and support services to help you navigate life's challenges Salary sacrifice schemes to support you to save for retirement or purchasing an electric car or bike Engage with your colleagues through team-building activities and events. Get prime view seats for the price of a standard ticket at the AO Arena, with full VIP treatment, guaranteed seats and access to a private bar REF-
Senior Technical MSP Engineer - Derby - £55K My client, an MSP based in Derbyshire are looking for a Senior Technical MSP Engineer to join their technical team on a hybrid basis. You will be an integral part of the team acting as the tech lead heading up a team of 7 engineers. A full UK driving license is required as you will be travelling to client sites at least once a week. In the role you would be supporting their clients across the East Midlands on a range of issues including Windows Server, Exchange Servers, Active Directory, Hyper-V, VMware, Windows OS, Office 365, Firewalls, Routers, Switches, VLANs, Remote Desktop Tools, Network Structuring, Migrations, and Implementations. Responsibilities: Project planning and management Supporting a client base across the East Midlands on a range of IT Support issues Escalation point for 1st and 2nd line Identifying potential client vulnerabilities and weaknesses Migrations from on-prem to cloud Hands on server administration Network structuring Skills required: MSP experience is vital Windows OS Office 365 Windows server up to version 2019 Remote Desktop Tools Firewalls Microsoft Azure Hyper-V & VMware Microsoft Exchange Backup Technologies CyberEssentials This is an outstanding opportunity for an enthusiastic individual with excellent organisation skills to join an expanding company. In return, the company will offer you excellent internal training. If you are interested in this role, please apply IMMEDIATELY as we are arranging interviews at short notice. If you require more information, please contact Oliver Light on or For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
Senior Technical MSP Engineer - Derby - £55K My client, an MSP based in Derbyshire are looking for a Senior Technical MSP Engineer to join their technical team on a hybrid basis. You will be an integral part of the team acting as the tech lead heading up a team of 7 engineers. A full UK driving license is required as you will be travelling to client sites at least once a week. In the role you would be supporting their clients across the East Midlands on a range of issues including Windows Server, Exchange Servers, Active Directory, Hyper-V, VMware, Windows OS, Office 365, Firewalls, Routers, Switches, VLANs, Remote Desktop Tools, Network Structuring, Migrations, and Implementations. Responsibilities: Project planning and management Supporting a client base across the East Midlands on a range of IT Support issues Escalation point for 1st and 2nd line Identifying potential client vulnerabilities and weaknesses Migrations from on-prem to cloud Hands on server administration Network structuring Skills required: MSP experience is vital Windows OS Office 365 Windows server up to version 2019 Remote Desktop Tools Firewalls Microsoft Azure Hyper-V & VMware Microsoft Exchange Backup Technologies CyberEssentials This is an outstanding opportunity for an enthusiastic individual with excellent organisation skills to join an expanding company. In return, the company will offer you excellent internal training. If you are interested in this role, please apply IMMEDIATELY as we are arranging interviews at short notice. If you require more information, please contact Oliver Light on or For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
1st Line Technical Support Agent Onsite: Bracknell Shifts: 4 days on 4 days off/12 hour shifts Brief Overview of role/project: We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. Project People is acting as an Employment Business in relation to this vacancy.
Apr 30, 2024
Contractor
1st Line Technical Support Agent Onsite: Bracknell Shifts: 4 days on 4 days off/12 hour shifts Brief Overview of role/project: We are looking for a candidate to fill a 1st Line Technical Support Agent role with a flexible, dynamic, can-do attitude, working in a fast-paced environment to join a friendly and collaborative team, to be our first point who can add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function. A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer. Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution. Mandatory Skills (Candidate must have all): Attention to detail with right first-time attitude. A motivated self-starter with a focus on processes. Experience working in a customer facing environment. Understanding of ITIL processes. Basic networking knowledge. Project People is acting as an Employment Business in relation to this vacancy.
Our client is a leading payment technology company covering the UK, Republic of Ireland and Nordics providing payment devices and solutions to UK acquirers, resellers, ISO's and retailers. They provide innovative, cost effective and superior quality payment solutions. Payments represent a small fraction of the retail experience and applications are becoming an integral part of this process. By offering a 'single device' that can provide multi-application support, payment acceptance and targeted value-added services whilst condensing this within a robust hardware unit allows us our clients customers to adapt to consumer behaviours for present and future requirements. This will start as an office based role but within a few months of training can transition to a hybrid role. About the opportunity Due to continued success and growth, we are looking for a technical support agent to join our clients, team, managing 1st, 2nd and 3rd line queries predominantly from resellers but also end users. You will be provided extensive training but previous experience working within IT and Technology support roles will be advantageous. The role will be office based in Woking whilst you undergo training and over time can transition to a hybrid opportunity. Responsibilities Gain in-depth understanding of the companies product solutions Liaise with company partners to support existing knowledge and develop your learning about upcoming solutions and product releases Resolve 1st, 2nd and 3rd line technical queries from a variety of resellers, ISO's, retailers and customers via email and zoom calls. Prompt follow up of customer technical issues & queries, with excellent ongoing communication Analyse issues through research, testing, knowledge and experience to provide resolutions Support and inform internal sales team on existing and upcoming solutions Test new software releases and document results Document new solutions and write comprehensive user guides Software load terminals for development and test purposes Support solution integrators and developers. Work within a team to deliver an excellent customer experience About you Bachelor's degree in maths, engineering, computer science or similar Previous experience of working with Android devices Previous experience working with payment/EPOS devices advantageous Have a basic understanding of programming languages ideally Java Have a passion for technology and excellent analytical skills Be self-motivated with a particular attention to detail Have good customer facing and written communication skills Be an excellent team player Have the ability to prioritise and work under pressure Be a confident communicator, with particular focus on being able to understand people from all backgrounds and select when to use more advanced or simple language Have good organisational and time-management skills with a flexible approach to work
Apr 30, 2024
Full time
Our client is a leading payment technology company covering the UK, Republic of Ireland and Nordics providing payment devices and solutions to UK acquirers, resellers, ISO's and retailers. They provide innovative, cost effective and superior quality payment solutions. Payments represent a small fraction of the retail experience and applications are becoming an integral part of this process. By offering a 'single device' that can provide multi-application support, payment acceptance and targeted value-added services whilst condensing this within a robust hardware unit allows us our clients customers to adapt to consumer behaviours for present and future requirements. This will start as an office based role but within a few months of training can transition to a hybrid role. About the opportunity Due to continued success and growth, we are looking for a technical support agent to join our clients, team, managing 1st, 2nd and 3rd line queries predominantly from resellers but also end users. You will be provided extensive training but previous experience working within IT and Technology support roles will be advantageous. The role will be office based in Woking whilst you undergo training and over time can transition to a hybrid opportunity. Responsibilities Gain in-depth understanding of the companies product solutions Liaise with company partners to support existing knowledge and develop your learning about upcoming solutions and product releases Resolve 1st, 2nd and 3rd line technical queries from a variety of resellers, ISO's, retailers and customers via email and zoom calls. Prompt follow up of customer technical issues & queries, with excellent ongoing communication Analyse issues through research, testing, knowledge and experience to provide resolutions Support and inform internal sales team on existing and upcoming solutions Test new software releases and document results Document new solutions and write comprehensive user guides Software load terminals for development and test purposes Support solution integrators and developers. Work within a team to deliver an excellent customer experience About you Bachelor's degree in maths, engineering, computer science or similar Previous experience of working with Android devices Previous experience working with payment/EPOS devices advantageous Have a basic understanding of programming languages ideally Java Have a passion for technology and excellent analytical skills Be self-motivated with a particular attention to detail Have good customer facing and written communication skills Be an excellent team player Have the ability to prioritise and work under pressure Be a confident communicator, with particular focus on being able to understand people from all backgrounds and select when to use more advanced or simple language Have good organisational and time-management skills with a flexible approach to work