Your Company: The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team. The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities.This role will be providing valuable support to their customers on their software offerings; trouble shooting problems as they arise, providing technical advice and guidance, as well as documenting solutions. There is so much potential to grow within this role, to expand your responsibilities and knowledge and get involved in areas such as upgrades, installations and the training of customers. Your Role and Responsibilities: While in this position your duties may include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What You Will Need To Apply: For this role, applicants should have experience within application support, and possess good IT Support knowledge, as well as showing the hunger to expand their existing knowledge into new areas. It would be desirable to possess ERP knowledge, alongside a good fundamental understanding of wider business functions including sales, purchasing, finance and manufacturing. You should be passionate about technology, a strong problem solver and capable of culminating these areas into providing exceptional customer service from start to finish. Additionally, you should possess an analytical mindset, working through problems in a logical and methodical manner where required, as an individual or part of a larger team. You should also be open-minded to exploring additional roles, as the company encourage personal development to expand your existing knowledge to encompass a number of new and exciting areas. What You Will Get In Return: A salary between £25,000 and £30,000 is on offer, which is partly dependent upon prior experience and its relevance to this position; alongside additional benefits, such as good holiday and pension allocations, private medical insurance and on-site parking, amongst other rewards and incentives.Furthermore, you will receive full training and opportunities to explore a number of positions available within the company, opening up multiple routes of progression that enhance your skills and development capabilities. If you are interested in finding out more information on this opportunity, please reach out to: Shauna Murphy - Talent Acquisition Specialist M: E:
Apr 30, 2024
Full time
Your Company: The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team. The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities.This role will be providing valuable support to their customers on their software offerings; trouble shooting problems as they arise, providing technical advice and guidance, as well as documenting solutions. There is so much potential to grow within this role, to expand your responsibilities and knowledge and get involved in areas such as upgrades, installations and the training of customers. Your Role and Responsibilities: While in this position your duties may include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What You Will Need To Apply: For this role, applicants should have experience within application support, and possess good IT Support knowledge, as well as showing the hunger to expand their existing knowledge into new areas. It would be desirable to possess ERP knowledge, alongside a good fundamental understanding of wider business functions including sales, purchasing, finance and manufacturing. You should be passionate about technology, a strong problem solver and capable of culminating these areas into providing exceptional customer service from start to finish. Additionally, you should possess an analytical mindset, working through problems in a logical and methodical manner where required, as an individual or part of a larger team. You should also be open-minded to exploring additional roles, as the company encourage personal development to expand your existing knowledge to encompass a number of new and exciting areas. What You Will Get In Return: A salary between £25,000 and £30,000 is on offer, which is partly dependent upon prior experience and its relevance to this position; alongside additional benefits, such as good holiday and pension allocations, private medical insurance and on-site parking, amongst other rewards and incentives.Furthermore, you will receive full training and opportunities to explore a number of positions available within the company, opening up multiple routes of progression that enhance your skills and development capabilities. If you are interested in finding out more information on this opportunity, please reach out to: Shauna Murphy - Talent Acquisition Specialist M: E:
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Apr 30, 2024
Full time
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Job role: CMM Programmer - Quality Inspector. Salary: £40,000 - £45,000 Location: Southam, Warwickshire Hours: 7:30am - 16:30pm Monday - Thursday. Friday 7:30am - 12:30pm. Job Type: Full Time, Permanent The Company: Interaction Technical have partnered with a well-established precision engineering company looking for a experainced CMM Programmer with Zeiss and Mitutoyo experience, The Company is a leading component manufacturer and supplier, specialising in the machining and assembly of a number of product ranges for the compressor, energy, and electrification markets. The Benefits: Salary between £40,000-£45,000 dependent on experience 30 days holiday including bank holidays Company Pension Scheme Flexible hours acceptable Overtime occasionally available Fuel and travel paid for wen visiting Market Harborough site The Role: Programme CMM machines for various components. Zeiss and Mitutoyo. Capable of using more traditional checking equipment, height gauges, micrometers, verniers, gauging (hard & electronic) etc. Understand & interpret 2D drawings and models. Control & influence quality procedures. Be the hands on part of the NPI / design team introduction. Work closely with engineering during 1st off to production. Support the production team on a day to day basis to ensure timely delivery of customer expectations. Support the machining cells on real time problem resolution and quality issues. Be proactive in the recommendation of new or improved quality techniques. Identify waist and define methods of reduction within the process to allow continual improvement. The Requirements: Minimum 5 years worth of experience as an CMM Programmer CMM Programming & setting up of new checking processes. A proven track record within quality department / role. Able to read and interpret 2D drawings and models. A good knowledge of castings. A good knowledge of machining. Good communication skills. 1st off inspection & reporting. Experienced in NPI and process improvements. Communicating and presenting data effectively. Familiar with Quality Systems / PPAP & Environmental Issues. Experience implementing Lean improvements. Ability to pick up a project from cradle to grave hitting pre-determined time lines. Experienced in Quality Processes including First Offs, APQP, NPI and inspection Knowledge of ISO9002 and other relevant systems. Education / Qualifications: Recognised Technical Apprenticeship. HNC level equivalent in manufacturing engineering or equivalent experience. CMM programming experience. Quality department background. Use of MS Excel, Word, PowerPoint. Interaction Recruitment have specialist consultants across the majority of industries within the UK, including but not limited to, Finance & IT, Technical & Engineering, Industrial, Commercial and Hospitality. We offer both temporary and permanent support. For more information regarding the position or to discuss any other opportunities, you can reach Sam on or email me on Thank you for taking the time, we hope to speak in the near future. Similar Roles: Maintenance Technician, Service Engineer, Mechanical Engineer, Electrical Engineer, Multi-skilled technician/Engineer, Automation Engineer, Maintenance Engineer, Multi-Skilled Engineer &E
Apr 30, 2024
Full time
Job role: CMM Programmer - Quality Inspector. Salary: £40,000 - £45,000 Location: Southam, Warwickshire Hours: 7:30am - 16:30pm Monday - Thursday. Friday 7:30am - 12:30pm. Job Type: Full Time, Permanent The Company: Interaction Technical have partnered with a well-established precision engineering company looking for a experainced CMM Programmer with Zeiss and Mitutoyo experience, The Company is a leading component manufacturer and supplier, specialising in the machining and assembly of a number of product ranges for the compressor, energy, and electrification markets. The Benefits: Salary between £40,000-£45,000 dependent on experience 30 days holiday including bank holidays Company Pension Scheme Flexible hours acceptable Overtime occasionally available Fuel and travel paid for wen visiting Market Harborough site The Role: Programme CMM machines for various components. Zeiss and Mitutoyo. Capable of using more traditional checking equipment, height gauges, micrometers, verniers, gauging (hard & electronic) etc. Understand & interpret 2D drawings and models. Control & influence quality procedures. Be the hands on part of the NPI / design team introduction. Work closely with engineering during 1st off to production. Support the production team on a day to day basis to ensure timely delivery of customer expectations. Support the machining cells on real time problem resolution and quality issues. Be proactive in the recommendation of new or improved quality techniques. Identify waist and define methods of reduction within the process to allow continual improvement. The Requirements: Minimum 5 years worth of experience as an CMM Programmer CMM Programming & setting up of new checking processes. A proven track record within quality department / role. Able to read and interpret 2D drawings and models. A good knowledge of castings. A good knowledge of machining. Good communication skills. 1st off inspection & reporting. Experienced in NPI and process improvements. Communicating and presenting data effectively. Familiar with Quality Systems / PPAP & Environmental Issues. Experience implementing Lean improvements. Ability to pick up a project from cradle to grave hitting pre-determined time lines. Experienced in Quality Processes including First Offs, APQP, NPI and inspection Knowledge of ISO9002 and other relevant systems. Education / Qualifications: Recognised Technical Apprenticeship. HNC level equivalent in manufacturing engineering or equivalent experience. CMM programming experience. Quality department background. Use of MS Excel, Word, PowerPoint. Interaction Recruitment have specialist consultants across the majority of industries within the UK, including but not limited to, Finance & IT, Technical & Engineering, Industrial, Commercial and Hospitality. We offer both temporary and permanent support. For more information regarding the position or to discuss any other opportunities, you can reach Sam on or email me on Thank you for taking the time, we hope to speak in the near future. Similar Roles: Maintenance Technician, Service Engineer, Mechanical Engineer, Electrical Engineer, Multi-skilled technician/Engineer, Automation Engineer, Maintenance Engineer, Multi-Skilled Engineer &E
2nd Line Desktop Support Technician Liverpool £30,000-35,000 Our client's are seeking IT Engineers familiar with Microsoft Windows environments, ideally at a 2nd Line level or experienced 1st Line Support Engineer seeking career advancement. Join a growing MSP offering career development opportunities and promising prospects. Responsibilities include teamwork, adherence to company policies, ticket management, SLA compliance, customer support via various channels, proactive maintenance, and project participation. Candidates should have expertise in: - 3+ years in IT support or consultancy - MS Win 10/11 Desktop and MS Office 2016+ support - Anti-Virus Technologies (Eset/Bitdefender) - MS Server 2016+: AD/GPO/Rights/User admin - MS Exchange 2016+ Administration - MS Terminal server admin/support - LAN/WAN/VPN/Router/Firewall/WIFI troubleshooting - DNS, DHCP, TCP/IP understanding - Remote access tools experience - Microsoft 365 accreditations: MS900, MS102 Desirable skills: -HyperV patching & Upgrades management - Microsoft 365/Exchange/SharePoint Admin and Migrations - Scripting and task automation (PowerShell) - Backup technologies (Hornet and Acronis products) - Relevant Microsoft certifications - VoIP systems experience (CTX)
Apr 30, 2024
Full time
2nd Line Desktop Support Technician Liverpool £30,000-35,000 Our client's are seeking IT Engineers familiar with Microsoft Windows environments, ideally at a 2nd Line level or experienced 1st Line Support Engineer seeking career advancement. Join a growing MSP offering career development opportunities and promising prospects. Responsibilities include teamwork, adherence to company policies, ticket management, SLA compliance, customer support via various channels, proactive maintenance, and project participation. Candidates should have expertise in: - 3+ years in IT support or consultancy - MS Win 10/11 Desktop and MS Office 2016+ support - Anti-Virus Technologies (Eset/Bitdefender) - MS Server 2016+: AD/GPO/Rights/User admin - MS Exchange 2016+ Administration - MS Terminal server admin/support - LAN/WAN/VPN/Router/Firewall/WIFI troubleshooting - DNS, DHCP, TCP/IP understanding - Remote access tools experience - Microsoft 365 accreditations: MS900, MS102 Desirable skills: -HyperV patching & Upgrades management - Microsoft 365/Exchange/SharePoint Admin and Migrations - Scripting and task automation (PowerShell) - Backup technologies (Hornet and Acronis products) - Relevant Microsoft certifications - VoIP systems experience (CTX)
Are you a tech-savvy individual with a passion for IT and excellent customer service skills? If so, we want you to join our dynamic and growing IT services company. As a Junior IT Technician (1st Line Support), you'll be the primary point of contact for our diverse client base. We pride ourselves on delivering top-notch IT support and solutions. After training in South West London (approx. 6 months), you'll have the opportunity to work remotely with occasional on-site visits to client locations within the London area. This role offers the perfect balance of professional development and the flexibility of working from home. Key Responsibilities: - Provide friendly and knowledgeable support to clients, answering calls with professionalism - Create accurate quotes for a wide range of IT products and services to meet client needs - Deliver first-level technical support by using your expertise and collaborating with the team - Document incoming support requests to ensure efficient escalation and resolution - Set up new PCs, laptops, printers, scanners, and other hardware as required Desired Skills and Experience: - Excellent customer service orientation with a genuine commitment to outstanding support - Strong technical aptitude and a passion for continuous learning and growth - Effective communication skills, both verbal and written, with a professional attitude - Ability to handle confidential information with discretion and remain calm under pressure - Familiarity with Microsoft Windows, Office suite, mobile technologies, basic networking, and remote assistance tools (e.g., VNC, LogMeIn) is a plus Our diverse client base spans various industries, and we take pride in offering comprehensive IT solutions, from end-user application support to complex infrastructure projects. This dynamic environment provides endless opportunities for learning and skill development. Embrace the chance to work on diverse and challenging projects that keep you engaged and constantly expanding your expertise. If you're ready to embark on an exciting IT support journey, where customer satisfaction and continuous growth are paramount, apply now and take the first step towards a rewarding career with our company.
Apr 30, 2024
Full time
Are you a tech-savvy individual with a passion for IT and excellent customer service skills? If so, we want you to join our dynamic and growing IT services company. As a Junior IT Technician (1st Line Support), you'll be the primary point of contact for our diverse client base. We pride ourselves on delivering top-notch IT support and solutions. After training in South West London (approx. 6 months), you'll have the opportunity to work remotely with occasional on-site visits to client locations within the London area. This role offers the perfect balance of professional development and the flexibility of working from home. Key Responsibilities: - Provide friendly and knowledgeable support to clients, answering calls with professionalism - Create accurate quotes for a wide range of IT products and services to meet client needs - Deliver first-level technical support by using your expertise and collaborating with the team - Document incoming support requests to ensure efficient escalation and resolution - Set up new PCs, laptops, printers, scanners, and other hardware as required Desired Skills and Experience: - Excellent customer service orientation with a genuine commitment to outstanding support - Strong technical aptitude and a passion for continuous learning and growth - Effective communication skills, both verbal and written, with a professional attitude - Ability to handle confidential information with discretion and remain calm under pressure - Familiarity with Microsoft Windows, Office suite, mobile technologies, basic networking, and remote assistance tools (e.g., VNC, LogMeIn) is a plus Our diverse client base spans various industries, and we take pride in offering comprehensive IT solutions, from end-user application support to complex infrastructure projects. This dynamic environment provides endless opportunities for learning and skill development. Embrace the chance to work on diverse and challenging projects that keep you engaged and constantly expanding your expertise. If you're ready to embark on an exciting IT support journey, where customer satisfaction and continuous growth are paramount, apply now and take the first step towards a rewarding career with our company.
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 30, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
First Line Support & Data Analyst My client a B2B Wholesale company are looking to welcome an IT Analyst into their IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Role: First Line IT Support & Data Analyst Salary: up to 26,000 DOE Location: Birmingham Daily Responsibilities: You will serve as the primary contact for customer inquiries and stock information. As a member of the Advisory team, you must possess the ability to work both independently and cooperatively to uphold exceptional service standards. Responsibilities include cultivating relationships with customers, delivering outstanding service, and aligning with both customer and management needs. Proficiency in IT is necessary as various systems are utilized to ensure accurate part advice and ordering. This position is entry-level with comprehensive training provided. Receive guidance from a designated coach/mentor to enhance their understanding of parts and internal systems. Maintaining Microsoft Office and Exchange 365. Supporting business applications such as ERP and web solutions. Providing support to users on Word, Exchange, Outlook. Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1st Line, First Line, Data Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.
Apr 30, 2024
Full time
First Line Support & Data Analyst My client a B2B Wholesale company are looking to welcome an IT Analyst into their IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Role: First Line IT Support & Data Analyst Salary: up to 26,000 DOE Location: Birmingham Daily Responsibilities: You will serve as the primary contact for customer inquiries and stock information. As a member of the Advisory team, you must possess the ability to work both independently and cooperatively to uphold exceptional service standards. Responsibilities include cultivating relationships with customers, delivering outstanding service, and aligning with both customer and management needs. Proficiency in IT is necessary as various systems are utilized to ensure accurate part advice and ordering. This position is entry-level with comprehensive training provided. Receive guidance from a designated coach/mentor to enhance their understanding of parts and internal systems. Maintaining Microsoft Office and Exchange 365. Supporting business applications such as ERP and web solutions. Providing support to users on Word, Exchange, Outlook. Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1st Line, First Line, Data Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.
Do you have experience delivering IT support within a professional services environment? Are you looking to take the next step of your career? Well then this is the role for you! Role - IT Service Desk Support Salary - £27,000 - £30,000 Location - Edinburgh Our client is looking to add to their IT service desk to be the first point of contact within the organisation, providing 1st and 2nd line support across a range of technologies including system software, PCs and laptops, peripheral accessories and applications. The role is based out of either the Edinburgh or Glasgow office. Your day-to-day: Manning the organisations IT service desk and delivering 1st and 2nd class support to members of the organisation. Logging, investigating, troubleshooting and resolving calls that come through the service desk. Setting up and managing user accounts. Supporting the installation and management of remote homeworking installations. Creating and maintaining documentation relating to the IT service desk. Technology supported includes, but is not limited to, Dell and Microsoft devices, Windows 11, Office 365, multi-factor authentication administration, mobile devices and business specific software. About you: You'll have a minimum of 12 months experience in an IT support of IT service desk role within a professional services environment. Good all-round knowledge of IT software and hardware. Knowledge of audio/visual technologies is also desirable. Able to communicate with both technical and non-technical stakeholders. A proactive approach to troubleshooting hardware and software issues. Benefits: 25 days holiday plus 8 public bank holidays for a total of 33 days annual leave, increasing after 5 years to a total of 38 days annual leave. Contributory pension scheme split 3% employee contribution to 5% employer. Private medical cover. A generous employee value scheme. Flexible working. Employee assistance programme. Enhanced maternity, paternity and adoption pay. This is a highly sought-after role with a lot of progression opportunities so if you are interested then apply today!
Apr 30, 2024
Full time
Do you have experience delivering IT support within a professional services environment? Are you looking to take the next step of your career? Well then this is the role for you! Role - IT Service Desk Support Salary - £27,000 - £30,000 Location - Edinburgh Our client is looking to add to their IT service desk to be the first point of contact within the organisation, providing 1st and 2nd line support across a range of technologies including system software, PCs and laptops, peripheral accessories and applications. The role is based out of either the Edinburgh or Glasgow office. Your day-to-day: Manning the organisations IT service desk and delivering 1st and 2nd class support to members of the organisation. Logging, investigating, troubleshooting and resolving calls that come through the service desk. Setting up and managing user accounts. Supporting the installation and management of remote homeworking installations. Creating and maintaining documentation relating to the IT service desk. Technology supported includes, but is not limited to, Dell and Microsoft devices, Windows 11, Office 365, multi-factor authentication administration, mobile devices and business specific software. About you: You'll have a minimum of 12 months experience in an IT support of IT service desk role within a professional services environment. Good all-round knowledge of IT software and hardware. Knowledge of audio/visual technologies is also desirable. Able to communicate with both technical and non-technical stakeholders. A proactive approach to troubleshooting hardware and software issues. Benefits: 25 days holiday plus 8 public bank holidays for a total of 33 days annual leave, increasing after 5 years to a total of 38 days annual leave. Contributory pension scheme split 3% employee contribution to 5% employer. Private medical cover. A generous employee value scheme. Flexible working. Employee assistance programme. Enhanced maternity, paternity and adoption pay. This is a highly sought-after role with a lot of progression opportunities so if you are interested then apply today!
2nd Line Support Engineer - 35,000 - Chobham - Amazing Training! Role : 2nd Line Support Engineer Location : Chobham Salary : 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Chobham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Azure O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
2nd Line Support Engineer - 35,000 - Chobham - Amazing Training! Role : 2nd Line Support Engineer Location : Chobham Salary : 28,000 - 35,000 + Amazing Training! Interviewing Immediately - Apply Now Fancy working for one of the best up and coming MSP's based in the Chobham area? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. The perfect candidate will have experience in Azure, Windows Server, O365 and Networking. Other technologies are beneficial but they can be taught to someone with the right attitude. There is fantastic training programme which will bring you up to speed with the technology that they use. Please do not hesitate and apply today, I am looking to move very fast with this position. Technical Skills: Azure O365 Networking (DNS,DHCP,TCP/IP) Azure Routers and Switches Requirements: 2 Years MSP Experience Benefits: Food Discount Private Medical Care Pension Unrivalled Training Programme Free Parking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at owen com This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Administrator | Azure | Networks | Virtualisation | Servers | Bristol | Hybrid | £30,000 - £34,000. Method Resourcing have continued their partnership with a growing SaaS company in the financial sector, who are looking for an IT Administrator to join their Service Desk team. This role is based fully on-site in their North Bristol office, and is paying between £30,000 - £34,000. Role Overview: As a Service Desk Technician, you'll play a crucial role in ensuring the smooth operation of our IT systems by handling incidents, service requests, and BAU (Business As Usual) duties for our infrastructure. This role will involve feeding and maintaining our networks and Servers, ensuring they're properly patched, and responding to alerts in a timely manner. You'll work closely with a team of three, with a focus on Tier 1 support, while also assisting in escalations from the Technician role. Key Responsibilities: Handling incidents and service requests in a timely and efficient manner, ensuring minimal disruption to operations. Performing BAU duties for our infrastructure, including maintaining and patching networks and Servers. Collaborating with team members to address escalated issues and provide effective solutions. Assisting with virtualization, network, server, Azure, and Office 365 tasks as needed. Contributing to the overall improvement of our IT services and infrastructure. Requirements: Previous experience in a 1st Line Support or Technician role is preferred. Strong knowledge of virtualization, networks, Servers, Azure, and Office 365. Excellent troubleshooting and problem-solving skills. Ability to work well in a team and communicate effectively with colleagues and end-users. A proactive attitude and a willingness to take on new challenges and responsibilities. If you're interested, please submit a copy of your latest CV and a member of our team will be in touch to discuss your application. IT Administrator | Azure | Networks | Virtualisation | Servers | Bristol | Hybrid | £30,000 - £34,000.
Apr 30, 2024
Full time
IT Administrator | Azure | Networks | Virtualisation | Servers | Bristol | Hybrid | £30,000 - £34,000. Method Resourcing have continued their partnership with a growing SaaS company in the financial sector, who are looking for an IT Administrator to join their Service Desk team. This role is based fully on-site in their North Bristol office, and is paying between £30,000 - £34,000. Role Overview: As a Service Desk Technician, you'll play a crucial role in ensuring the smooth operation of our IT systems by handling incidents, service requests, and BAU (Business As Usual) duties for our infrastructure. This role will involve feeding and maintaining our networks and Servers, ensuring they're properly patched, and responding to alerts in a timely manner. You'll work closely with a team of three, with a focus on Tier 1 support, while also assisting in escalations from the Technician role. Key Responsibilities: Handling incidents and service requests in a timely and efficient manner, ensuring minimal disruption to operations. Performing BAU duties for our infrastructure, including maintaining and patching networks and Servers. Collaborating with team members to address escalated issues and provide effective solutions. Assisting with virtualization, network, server, Azure, and Office 365 tasks as needed. Contributing to the overall improvement of our IT services and infrastructure. Requirements: Previous experience in a 1st Line Support or Technician role is preferred. Strong knowledge of virtualization, networks, Servers, Azure, and Office 365. Excellent troubleshooting and problem-solving skills. Ability to work well in a team and communicate effectively with colleagues and end-users. A proactive attitude and a willingness to take on new challenges and responsibilities. If you're interested, please submit a copy of your latest CV and a member of our team will be in touch to discuss your application. IT Administrator | Azure | Networks | Virtualisation | Servers | Bristol | Hybrid | £30,000 - £34,000.
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Apr 30, 2024
Full time
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 30, 2024
Full time
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
1st/2nd line IT Technician, Support Engineer, Crawley, COR5683 Are you early in your IT Support career, looking for the next big step? Are you wanting to work in a school setting? If this sounds like you, then please read on! The Role This is an excellent IT Technician role, working for a company with a growing reputation in their field. The IT Technician will have a general understanding of Networks and hold a clean UK driving licence, to be responsible for supporting and maintaining the smooth running of the IT services. The Company The IT Technician will join one of the largest Multi-Academy Trusts in the UK. The IT Technician will contribute to a supportive team environment, which rewards hard work and innovative thinking. The current work pattern in place is onsite. Benefits Some of the benefits on offer for the IT Technician include: Great career progression Holiday allowance Company pension What's Required? The Ideal candidate for the role will have some of the following: Previous experience as an IT Techician Have a general understanding of Networks A good understanding of TCP/IP, DNS, DHCP and VPN and hold a clean UK driving licence Any experience with Active Directory, Server, PC and networking hardware, would also be advantageous The list above is important, but not as important as hiring the right person! So if you don't meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further. So What's Next? If you are an IT Technician currently, or looking to harness your career in this direction, and would like to know more about this excellent opportunity, apply now for immediate consideration! 1st/2nd line IT Technician, Support Engineer, Crawley, COR5683 Corriculo Ltd acts as an employment agency and an employment business.
Apr 30, 2024
Full time
1st/2nd line IT Technician, Support Engineer, Crawley, COR5683 Are you early in your IT Support career, looking for the next big step? Are you wanting to work in a school setting? If this sounds like you, then please read on! The Role This is an excellent IT Technician role, working for a company with a growing reputation in their field. The IT Technician will have a general understanding of Networks and hold a clean UK driving licence, to be responsible for supporting and maintaining the smooth running of the IT services. The Company The IT Technician will join one of the largest Multi-Academy Trusts in the UK. The IT Technician will contribute to a supportive team environment, which rewards hard work and innovative thinking. The current work pattern in place is onsite. Benefits Some of the benefits on offer for the IT Technician include: Great career progression Holiday allowance Company pension What's Required? The Ideal candidate for the role will have some of the following: Previous experience as an IT Techician Have a general understanding of Networks A good understanding of TCP/IP, DNS, DHCP and VPN and hold a clean UK driving licence Any experience with Active Directory, Server, PC and networking hardware, would also be advantageous The list above is important, but not as important as hiring the right person! So if you don't meet all of the criteria above, but feel the role is of interest, please apply or get in touch today to discuss further. So What's Next? If you are an IT Technician currently, or looking to harness your career in this direction, and would like to know more about this excellent opportunity, apply now for immediate consideration! 1st/2nd line IT Technician, Support Engineer, Crawley, COR5683 Corriculo Ltd acts as an employment agency and an employment business.
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
Apr 30, 2024
Full time
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
This is a fantastic opportunity for a motivated 1st Line Technician with an aptitude for problem solving IT issues and has excellent customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed SLAs. Note : Due to the work with MoD, full and current SC clearance is higly desirable however those with recently lapsed clearance will be considered. Please DO NOT APPLY if you have not lived in the UK for a minimum of 5 years - this is essential for obtaining the correct clearance for this role. In the role, you will cover a broad range of Device, Compute, Network and Application services, the prime responsibilities include multiple aspects of IT End User Support: Providing 1st line support to End Users based both on and off site this will involve driving therefore a full, clean driving licence is required Resolution and/or escalation of faults reported within agreed SLAs Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group membership within Active Directory Support and troubleshooting of Microsoft Operating Systems (e.g. Windows 10) Imaging and updating end user devices in line with local policy Installing and updating end user software applications Issuing End User Devices and providing introductory training to multiple users at a time Development of work instructions that can be operated and managed by the 1st Line Support team Deploying, supporting, and maintaining IT Devices (Laptops), Print services, Audio Visual services and Operating Systems (Microsoft Windows 10) As with all personnel within the business, the individual will also be required to show: A commitment to comply with the Company s Information Security Policy A commitment to promptly report any security weaknesses or incidents A commitment to adopt and maintain a Health and Safety culture within the Group Essential Experience You are able to demonstrate significant experience of providing Tier-1 support covering ITSM standards in Incident, Problem and Change Management Working in a desktop support environment, with special focus on configuration and configuration management tools; especially Microsoft OS You should have broad knowledge of IT and communications services and technologies Detailed technical knowledge of the following: Supporting and configuring End user devices, Microsoft Operating Systems, Active Directory Desirable Experience You have experience of working in a Defence-based environment You can show a deep understanding of the MOD s ICS security policy Awareness of ITSM/ITIL Policies and Processes Active Directory administration Essential Qualifications Minimum A-C English and Math GCSE (or equivalent) Desirable Qualifications ITIL v4 Foundation CompTIA A+ Microsoft Technology Associate IT Infrastructure and/or End-User Compute (Desktop) certification
Apr 30, 2024
Full time
This is a fantastic opportunity for a motivated 1st Line Technician with an aptitude for problem solving IT issues and has excellent customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed SLAs. Note : Due to the work with MoD, full and current SC clearance is higly desirable however those with recently lapsed clearance will be considered. Please DO NOT APPLY if you have not lived in the UK for a minimum of 5 years - this is essential for obtaining the correct clearance for this role. In the role, you will cover a broad range of Device, Compute, Network and Application services, the prime responsibilities include multiple aspects of IT End User Support: Providing 1st line support to End Users based both on and off site this will involve driving therefore a full, clean driving licence is required Resolution and/or escalation of faults reported within agreed SLAs Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset Managing users, computers, and group membership within Active Directory Support and troubleshooting of Microsoft Operating Systems (e.g. Windows 10) Imaging and updating end user devices in line with local policy Installing and updating end user software applications Issuing End User Devices and providing introductory training to multiple users at a time Development of work instructions that can be operated and managed by the 1st Line Support team Deploying, supporting, and maintaining IT Devices (Laptops), Print services, Audio Visual services and Operating Systems (Microsoft Windows 10) As with all personnel within the business, the individual will also be required to show: A commitment to comply with the Company s Information Security Policy A commitment to promptly report any security weaknesses or incidents A commitment to adopt and maintain a Health and Safety culture within the Group Essential Experience You are able to demonstrate significant experience of providing Tier-1 support covering ITSM standards in Incident, Problem and Change Management Working in a desktop support environment, with special focus on configuration and configuration management tools; especially Microsoft OS You should have broad knowledge of IT and communications services and technologies Detailed technical knowledge of the following: Supporting and configuring End user devices, Microsoft Operating Systems, Active Directory Desirable Experience You have experience of working in a Defence-based environment You can show a deep understanding of the MOD s ICS security policy Awareness of ITSM/ITIL Policies and Processes Active Directory administration Essential Qualifications Minimum A-C English and Math GCSE (or equivalent) Desirable Qualifications ITIL v4 Foundation CompTIA A+ Microsoft Technology Associate IT Infrastructure and/or End-User Compute (Desktop) certification
An award-winning business is looking for an enthusiastic IT Service & Support Analyst to join their experienced team based in Grimsby. Working in a fast-paced environment, to support a large number of end users, you will earn up to 28,000, alongside a competitive benefits package including life assurance and 33 days holiday. This role is easily accessible from Grimsby, Doncaster, Scunthorpe, Goole, South Cave, Hull and surrounding areas. You will need access to your own transport due to the nature of this role, as some travel to other sites may be required. As IT Service & Support Analyst, you will act as the first point of contact for IT issues in the business, and your responsibilities will include: Supporting operational technology across the business, including stock systems and machine software Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department Report recurring issues and highlight trends to assist in the development of action plans for improvements Liaise with third-party organisations where necessary, ensuring they are meeting agreed SLAs Escalate serious or recurring issues to the management team to ensure minimum impact to the business To be successful in the role of IT Service & Support Lead, you will have the following skills and experience: A strong focus on customer service, and excellent communication skills A proactive mindset, and effective problem-solving skills A passion for IT and technology, and a strong desire to learn continuously Strong attention to detail, and a methodical approach to solving problems Experience in a similar role is essential If you are an IT Administrator, IT Helpdesk Engineer, IT Technician, 1st line support or 2nd line support with a keen interest in technology, and are looking for a varied IT Support role, click apply now, or get in touch today for a confidential conversation.
Apr 30, 2024
Full time
An award-winning business is looking for an enthusiastic IT Service & Support Analyst to join their experienced team based in Grimsby. Working in a fast-paced environment, to support a large number of end users, you will earn up to 28,000, alongside a competitive benefits package including life assurance and 33 days holiday. This role is easily accessible from Grimsby, Doncaster, Scunthorpe, Goole, South Cave, Hull and surrounding areas. You will need access to your own transport due to the nature of this role, as some travel to other sites may be required. As IT Service & Support Analyst, you will act as the first point of contact for IT issues in the business, and your responsibilities will include: Supporting operational technology across the business, including stock systems and machine software Troubleshooting and resolving a range of IT issues quickly and efficiently, logging appropriate tickets Aim to provide a first-time fix, escalating issues where needed to the third line team, and meeting agreed service level metrics Provide an excellent level of customer service, and build and maintain relationships with all members of the IT department Report recurring issues and highlight trends to assist in the development of action plans for improvements Liaise with third-party organisations where necessary, ensuring they are meeting agreed SLAs Escalate serious or recurring issues to the management team to ensure minimum impact to the business To be successful in the role of IT Service & Support Lead, you will have the following skills and experience: A strong focus on customer service, and excellent communication skills A proactive mindset, and effective problem-solving skills A passion for IT and technology, and a strong desire to learn continuously Strong attention to detail, and a methodical approach to solving problems Experience in a similar role is essential If you are an IT Administrator, IT Helpdesk Engineer, IT Technician, 1st line support or 2nd line support with a keen interest in technology, and are looking for a varied IT Support role, click apply now, or get in touch today for a confidential conversation.
Our client based in Essendine is looking to recruit a Customer Support Technician on a fulltime permanent basis. Working as part of an established team you will provide 1st line remote customer service for our clients customers. This role will involve excellent customer service but also the IT side to resolve technical queries. (more detailed IT problems are escalated up through the proper channels). The role will also involve taking inbound calls and trying to resolve the problem whilst the customer is on the phone and this will be done by remotely accessing the clients software remotely. Log all calls in the correct manner. A full job description is available for all suitable candidates. To be considered for this role you will have a real interest in IT and also have customer service experience. The role is 9 to 5 Monday to Friday but one week out of 8 you will cover the phones out of hours (not until fully trained).
Apr 30, 2024
Full time
Our client based in Essendine is looking to recruit a Customer Support Technician on a fulltime permanent basis. Working as part of an established team you will provide 1st line remote customer service for our clients customers. This role will involve excellent customer service but also the IT side to resolve technical queries. (more detailed IT problems are escalated up through the proper channels). The role will also involve taking inbound calls and trying to resolve the problem whilst the customer is on the phone and this will be done by remotely accessing the clients software remotely. Log all calls in the correct manner. A full job description is available for all suitable candidates. To be considered for this role you will have a real interest in IT and also have customer service experience. The role is 9 to 5 Monday to Friday but one week out of 8 you will cover the phones out of hours (not until fully trained).
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to 35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 30, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to 35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Complete Talent Services Ltd
Cross Hills, Yorkshire
We are currently recruiting for an IT Technician on behalf of a leading manufacturing business in the Keighley area. This position will serve as first point of contact for the day-to-day maintenance of the IT infrastructure at the local site and also a remote site in Bedford - occasional travel to Bedford will be required. The successful candidate will have a demonstrable background working in a similar role with strong skills in diagnosing both hardware and software faults. Hours - Mon - Thursday (Apply online only) / Friday (Apply online only) Candidates must have a Full UK Driving License and access to their own vehicle. Duties and Responsibilities Serve as 1st point of contact for IT Support in the organisation Install, Configure and Maintain software and hardware components of computer and network systems. Diagnose and troubleshoot software and hardware issues. Repair and replace damaged computer and network components. Ensure the security of client and server computers by assessing vulnerabilities and utilising patch management tools, install and upgrading antivirus and firewall software. Maintain and update technical documentation regularly Qualifications and Experience Demonstrable experience working in a previous similar role. Strong technical knowledge of both software and hardware. Ability to add value, reduce costs and advice on business improvements. Excellent communication skills. Excellent problem-solving abilities. Resilient, self-motivated, and able to work well under pressure. Technical mindset with a background in IT. Full UK Driving License and own vehicle,. This vacancy is being advertised by Complete Talent Services Ltd who are acting as an Employment Agency
Apr 30, 2024
Full time
We are currently recruiting for an IT Technician on behalf of a leading manufacturing business in the Keighley area. This position will serve as first point of contact for the day-to-day maintenance of the IT infrastructure at the local site and also a remote site in Bedford - occasional travel to Bedford will be required. The successful candidate will have a demonstrable background working in a similar role with strong skills in diagnosing both hardware and software faults. Hours - Mon - Thursday (Apply online only) / Friday (Apply online only) Candidates must have a Full UK Driving License and access to their own vehicle. Duties and Responsibilities Serve as 1st point of contact for IT Support in the organisation Install, Configure and Maintain software and hardware components of computer and network systems. Diagnose and troubleshoot software and hardware issues. Repair and replace damaged computer and network components. Ensure the security of client and server computers by assessing vulnerabilities and utilising patch management tools, install and upgrading antivirus and firewall software. Maintain and update technical documentation regularly Qualifications and Experience Demonstrable experience working in a previous similar role. Strong technical knowledge of both software and hardware. Ability to add value, reduce costs and advice on business improvements. Excellent communication skills. Excellent problem-solving abilities. Resilient, self-motivated, and able to work well under pressure. Technical mindset with a background in IT. Full UK Driving License and own vehicle,. This vacancy is being advertised by Complete Talent Services Ltd who are acting as an Employment Agency
1st/2nd Line Support Engineer My client is looking for a Microsoft Windows proficient 1st/2nd Line Technician to join their team in the Bristol office! You will be involved in a brand-new ERP System implementation and will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To 29,000 Key Responsibilities: User Onboarding/Decommissioning, Password Resets, Allowing Licenses Deploying software and providing application support ERP System Implementation Printer Support Technologies: Windows OS Active Directory Office 365 Sharepoint Hyper V Azure Veeam ERP Systems Benefits: 22 Days Annual Leave + Bank Holidays Cycle to Work Scheme Training and Development Plans Company Product Discount If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Long Ashton, Easton, Redland, Knowle West, Maiden Head, Kingswood, Mangotsfield, Bath, Nailsea, Clevedon, Chepstow Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 30, 2024
Full time
1st/2nd Line Support Engineer My client is looking for a Microsoft Windows proficient 1st/2nd Line Technician to join their team in the Bristol office! You will be involved in a brand-new ERP System implementation and will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To 29,000 Key Responsibilities: User Onboarding/Decommissioning, Password Resets, Allowing Licenses Deploying software and providing application support ERP System Implementation Printer Support Technologies: Windows OS Active Directory Office 365 Sharepoint Hyper V Azure Veeam ERP Systems Benefits: 22 Days Annual Leave + Bank Holidays Cycle to Work Scheme Training and Development Plans Company Product Discount If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Long Ashton, Easton, Redland, Knowle West, Maiden Head, Kingswood, Mangotsfield, Bath, Nailsea, Clevedon, Chepstow Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst